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This question is about what a service manager does and service manager.
What skills does a service manager need?
Skills needed to be a service manager include good people skills, communication, and a strong understanding of the industry and business process.
A service manager should have the following attributes:
Must be comfortable being on the service floor and on your feet for six to seven hours per day while monitoring service associates
Must be able to lift 50 pounds or less in order to properly serve customers if required
Working knowledge of Windows computers, essential programs, and performance metrics applications
Demonstrated ability to work solo as well as being a strong leader, overseeing an entire department of at least five employees
Service Level Agreement (SLA) knowledge to guarantee proper and professional support parameters
Set reportable metrics to measure and maintain the performance and health of the company's service department
Report to CEO the monthly Risk Impact Assessments (RIA), including their effects and the scope of the report
Must be an excellent communicator and speaker both online in written interactions, and face-to-face customer service interactions
Demonstrated ability and proven track record of effective marketing campaigns and employee management
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