Assistant store manager jobs in Englewood, OH - 1,692 jobs

TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer. Job Description: Opportunity: Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service. Creates a positive internal and external customer experience Promotes a culture of honesty and integrity; maintains confidentiality Takes an active role in training and mentoring Associates on front end principles Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates Addresses customer concerns and issues promptly, ensuring a positive customer experience Ensures Associates execute tasks and activities according to store plan; prioritizes as needed Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates Provides and accepts recognition and constructive feedback Partners with Management on Associate training needs to increase effectiveness Ensures adherence to all labor laws, policies, and procedures Promotes credit and loyalty programs Supports and participates in store shrink reduction goals and programs Promotes safety awareness and maintains a safe environment Other duties as assigned Who We're Looking For: You. Available to work flexible schedule, including nights and weekends Strong understanding of merchandising techniques Capable of multi-tasking Strong communication and organizational skills with attention to detail Able to respond appropriately to changes in direction or unexpected situations Team player, working effectively with peers and supervisors Able to train others 1 year retail and 6 months of leadership experience Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Address: 302 E. Stroop Rd Location: USA TJ Maxx Store 1429 Dayton OH This position has a starting pay range of $13.00 to $13.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

Getting Started * Job you are applying for: KFC Restaurant General Manager at the following location(s): G135729 - North Barron [OH] - Eaton, OH Resume Application View Job Description - KFC Restaurant General Manager Description: Looking for a rewarding career in the fast-food industry? KBP Foods, a leading franchisee of KFC, is hiring a Restaurant General Manager for our growing team. With over 800 locations nationwide, we offer an exciting work environment and numerous opportunities for advancement. As the Restaurant General Manager, you will have the chance to lead a team, implement strategies, and make a real impact on the success of our business. Join our team and be part of a company that values its employees and promotes a positive work culture. Apply now and take the first step towards a fulfilling career with KBP Foods. What's in it for you: Annual awards trip based on restaurant performance. Top 10 % of GMs in each region attend. Ability to develop your leadership skills and seek above store level opportunities with our internal leadership development program. Employee perks such as cell phone discounts; Saving Match Program, Employee Assistance Program through KBP Cares. Earn your GED for free, college scholarships and free online tuition. Medical, Dental, Vision benefits and accrued PTO Free shift meal and an employee discount at our KFC restaurants. Paid Training Bonus Program: As a Restaurant General Manager, you will be eligible to participate in a Bonus Program, which is paid out every period, based on restaurant performance. What a day in the life for a Restaurant General Manger can look like: Control profitability by following cash control/security procedures, maintaining property inventory levels, managing labor, reviewing financial reports, and taking appropriate actions. Recruit, interview and hire Team Members, Shift Managers and Assistant General Managers. Coach and train all employees in operational excellence to ensure restaurant success. Complete inventory counts every other week. Ensure the restaurant is kept clean, and the team provides an exceptional visit for the guests with friendliness and a quality product. Requirements: What you bring to the table: Minimum 1 year of experience as General Manager in food service or retail environment, including Profit & Loss responsibility preferably in quick serve restaurant (QSR). Managers must be at least 18 years old. Availability to close the restaurant at least two nights a week. Ability to lift, carry, stack, push or pull heavy objects. Stand and walk constantly for entire shifts. Maneuver through compact spaces safely and operate restaurant equipment. What KBP brings to the table: KBP Foods, a part of KBP Brands is a leading restaurant franchise group with a clear vision: to create a great place to work, a great place to eat, and a great place to own. We're looking for dedicated individuals that align with our core values and are passionate about Diversity, Equity, Inclusion, Belonging (DEIB+), Growth Opportunities, and a Positive Culture. •Grown to over 1,000 restaurants in 20 years. Opportunities in 31 states Over 50% of store leadership has been promoted internally in the last year. If you are looking to be part of an energetic, entrepreneurial company with countless opportunities for growth - personally, professionally, and financially - then a career with KBP Brands IS the right fit for you. Additional Info: Restaurant General Manager Employees are entitled to compensation commensurate with skill and experience. The exact compensation will vary based on skills, experience, location, and other factors permitted by law and will be discussed during the hiring process. The expected starting compensation ranges for new hires in this position in various states and jurisdictions are as follows: State of Maryland: $53,000 to $58,000 State of New York: $55,000 to $60,000 New York City: $65,000 to $70,000 Cincinnati, OH: $54,000 to $58,000 Open Alert Close Disability Accommodation for Applicants KBP Foods is committed to providing individuals with disabilities with reasonable accommodations in its job application and hiring process. If you have difficulty using our on-line application system because of a disability, you may contact us at the following email address and phone number: ************************ or **************. This email address is reserved for individuals who require an accommodation due to a disability only. The KBP Foods representative who monitors this email account will not have access to existing profiles in the system and will be unable to provide any application status updates.

Ready to shape the future of work? At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Assistant Manager, Lead Risk Analyst. In this role, you will engage with sales and marketing team to support failure forecasting modelling and new contracts underwriting. You will leverage your strong analytical and problem-solving skills to gain a deep understanding of current operational landscape and business model, process deep dives to understand technology landscape, key metrics, data flow, tools, and pain points. Responsibilities Forecast the maintenance cost for long term service contracts, analyse the technical operational risk for product maintenance and failures. Leverage domain and process knowledge to derive meaningful data driven insights Apply data analytics, statistical reliability approach and methodology to solve business problems. Responsible for leading cross-functional projects and managing key stakeholders. Support the business on simplification & transformation projects, new process set-up & system implementations. Develop, present, and maintain comprehensive analysis to aid any proof of concept Should have analytical aptitude and bent of mind to do problem solving. Should be able to work with limited or no guidance, provide industry experience to solve problems in client environment and act as consultant. Qualifications we seek in you! Minimum Qualifications Bachelor's degree in Aerospace/Mechanical Engineering Relevant experience in Aerospace industry is a must. Strong quantitative and analytical skills and able to be self-directed and work independently to meet and exceed goals. Should have strong hands-on experience Excel. Preferred Qualifications/ Skills Strong Business Acumen, Analytical capability, and data modelling. Demonstrated capability to multitask in a fast-paced environment. Experience with Lean and Six Sigma / Process Improvement activities. Experience in failure forecasting methodology/reliability engineering. Why join Genpact? Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation. Make an impact - Drive change for global enterprises and solve business challenges that matter. Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities. Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day. Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress. Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let's build tomorrow together. The approximate annual base compensation range for this position is $68,000 - $75,000. The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant's experience, knowledge, skills, and abilities; geographic location; and internal equity. West Chester, Ohio area candidates are eligible for this role only. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit *************** . Follow us on Twitter, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Carrols LLC is the largest Burger King Franchise. We own and operate over 800 Burger King Restaurants. We've been in the burger business for over 55 years so we know a little bit about success. We're all about finding talented folks and giving them the tools and the knowledge to make it to the top. SUPERIOR BENEFITS...COMPETITIVE SALARIES...ADVANCEMENT OPPORTUNITY! If you're ready for a job that sizzles with potential, you're ready for Burger King! While managing a million-plus dollar-a-year restaurant, you will develop business disciplines in Accounting, Human Resources, Training, Marketing, Sales Building, and Cost Controls. We realize that in order for our managers to be successful in an ever-changing business environment, we must devote time, effort, and commitment to their on-going development needs. The Carrols Management Development Program is the best in the business. The program is well defined, comprehensive, and always on the cutting-edge of new learning initiatives. Our outstanding benefit package includes, life, medical, dental, and vision insurance, short-term and long-term disability insurance, flexible spending plan, company matched 401(k), quarterly bonus program, paid vacation time, personal days, clothing allowance, tuition assistance and much more. Essential Job Requirements: Ability to work a 50 hour work week which will include nights, weekends and some holidays. High school diploma or equivalent Basic Computer Skills Valid Driver's License and Personal Transportation Out-going Personality Job Responsibilities: Direct, control and coordinate subordinates to deliver quality product to our guests in the most efficient and friendly way possible. Inventory Management Bank Deposits Training Performance appraisals Maintain a safe work environment for all employees and guests Other duties as assigned The restaurant is only the beginning. A commitment to do the best job possible, regardless of the task, is evident throughout our organization. We offer real career opportunities. If you are motivated and want to test your potential, Carrols is the perfect place for you. If this sounds like you, and would like to be part of a great team and work with people who care, please submit your resume today. Carrols LLC is an Equal Opportunity Employer

SELLING MANAGER Our Values: At Morris Furniture Company, our values represent our distinctive core beliefs-the Morris way of doing business. Our Mission is “Making Homes Great” and we bring our mission to life through our values of: Professionalism, Quality, Ownership, Collaboration, Integrity and Fun. Purpose: As a Selling Showroom Manager, your main purpose will be to drive sales and manage the overall operation of the showroom. This involves developing and implementing effective sales strategies, coaching and motivating the sales team, managing inventory levels, maintaining relationships with customers and vendors, and ensuring the showroom is visually appealing and well-maintained. You will also be responsible for creating and managing budgets, financial reports, and operational metrics, and staying up-to-date on industry trends, products, and competitor activities. The ultimate goal is to achieve sales targets, increase profitability, and provide exceptional customer service to our valued customers. General Description of duties: Must achieve and maintain net written sales each month to meet the established minimum performance standards. Must achieve personal selling standards in order to maintain position Exceeds the minimum standards in all key performance metrics for personal and team performance Achieve set monthly sales revenue, key performance metrics, and margin goals Review daily sales reports to track performance towards specifically owned sales In partnership with the GM lead daily sales meetings on all current sales goals, news, promotions, product information. Become the subject matter expert on all company promotions to ensure understanding of both the sales force and the guests Assist in the control of the sales floor supporting, coaching and managing the sales staff to achieve store revenue daily goals. Support areas of training and development in all areas, especially Bedding and Finance of all store personnel, including coaching sessions. Assist with conducting weekly and monthly performance reviews for all Sales Associates in a timely manner Actively participate in the recruiting and interviewing process for all new employees at assigned store location Maintain customer retention, lead follow-up and sales results through inspection and development of staff "Book of Business" Lead and direct the work of all Sales Associates to ensure a professional and customer-friendly environment at all times. Routinely inspect sales floor to ensure cleanliness, organization, and review tags for accuracy. Uphold Areas of Pride Responsibility on a consistent basis. Daily review of all sales entered into the ordering system by Sales Associates for accuracy. Attend and completes all assigned company training and reviews training records for all employees Participate in physical inventory of showroom when necessary Collaborate with corporate departments including HR, Accounting, Merchandising and IT to ensure organizational standards are met Ensure store security at all times in compliance with company policy and procedure Ensure understanding of the Sales Compensation Plan in order to accurately interpret and answer employee questions Ensures store inventory accuracy throughout the sales process for the location. Including but not limited to weekly inventory audit. This is not intended to be all-inclusive. Employee may perform other related duties to meet the ongoing needs of the organization. Qualifications: Work independently or as part of a collaborative sales team Proven ability to develop successful customer relationships and close sales Ability to lead a sales team to meet or exceed sales targets Has demonstrated excellence in achieving personal sales goals Requirements: High School Diploma or equivalent Associate's Degree in Marketing or Communication preferred 5-7 years experience in a retail sales or customer service environment preferred Work Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, see, bend, twist, and lift 50 pounds. This is not a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Confidential - For the use of appropriate Morris Furniture Co., Inc. employees only. Employment is at will. Neither this document, nor any other, unless specifically approved in writing by the CEO, Director of Human Resources, is to be construed as an employment contract. Morris Furniture Co., Inc. is an equal opportunity employer who is dedicated to a harassment-free environment. All Job Descriptions must be approved through Human Resources.

Working under the general supervision of the Sr Director of Customer Operations, relying on experience and judgment to plan and accomplish goals, the Manager of Customer Experience is responsible for the day-to-day operations of the customer experience (CX) team for an assigned business unit(s). Executes the CX strategy with a focus on achieving key quality and productivity performance metrics. Manages the development, implementation, and execution of organization and customer experience efforts and related initiatives designed to enhance overall customer experience results, customer engagement, and retention. Leads a team of customer experience professionals and champions a "People First" culture of employee coaching, engagement and empowerment while focused on reduced attrition and absenteeism. What We Do We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That's what we do. We're the IT Department's IT Department. Who We Are Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It's what makes Connection unique-what drives us to innovate and create technology solutions that stand apart from the crowd. We'd love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others. Why You Should Join Us You'll find supportive teammates and a rewarding career at Connection-plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees' emotional wellbeing. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You'll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. Responsibilities Develops and executes a customer experience that meets or exceeds all customer service and performance KPIs, including efficiency, quality and CSAT Contributes to strategies that improve customer experience, account management and drives TIDC and Managed Services toward world class performance Manages relationship with Account Managers and Sales Leadership to drive customer service, customer engagement and customer retention programs Proactively identifies risks to customer satisfaction and takes immediate action to rectify Leads a team of customer experience professionals and champions a "People First" culture of employee coaching, engagement and empowerment while focused on reduced attrition and absenteeism Builds resource plans, talent pipeline, and succession plans to ensure proactive staffing and hiring based on contact volume, project complexity, and service level goals Ensures performance management programs are executed and that goals are being met consistently Represents the needs of the customer and the CX organization on key initiatives and coordinates successful project implementation Identifies specific areas of opportunity across the business for enhancing our customer experience Obtains and understands customer analytics, identifying customer experience best practices across the organization and determines how to best leverage into the overall business Learns from best-in-class customer strategies where appropriate and leads continuous improvement Leads end-to-end delivery of multiple key projects and large product rollouts Develops project budgets, plans and strategies that support the Customer Experience goals Works cross-functionally to champions change management and drives toward customer focused organization Identifies opportunities to create a competitive advantage for Technology Integration and Distribution Center (TIDC) and Managed Services by differentiating in the marketplace with a customer-centric strategy. Listens to current customer issues. Puts key solutions in front of customers to stay ahead of their business, anticipate new needs and remain continuously relevant Develops and leads customer briefings Leverages data collected from customer interactions to yield insights into customer behavior and inform efforts to offer personalized, thoughtful and fruitful experiences at each touchpoint Identifies opportunities for application of artificial intelligence, analytics, and system enhancements of technology-enabled tools to expedite resolutions and create efficiencies Min USD $74,500.00/Yr. Max USD $94,244.00/Yr. Qualifications Degree requirements: Bachelor's Degree or the equivalent combination of education and work experience Required competencies: · Proven experience and skills in customer service and remote management of a team · Demonstrated comprehensive working knowledge of contact / call center operations, performance metrics and technology · Working knowledge of order management and case management technology · Strong interpersonal and relationship skills · Analytical and problem-solving skills · Strong project management skills; working knowledge of group infrastructure · Experience in leading/motivating large, diverse workforce; must be able to build camaraderie/trust · Strong communication and presentation skills, both verbal and written · Ability to influence change across internal teams, stakeholders, partners and leadership · Capable of developing high-performing teams and building a strong talent bench · Ability to effectively prioritize work and manage competing priorities · Understands the customer journey end-to-end, including each customer, their environment (digital and physical), processes, tools and employee mind-sets s/he experiences. Additional preferred competencies or preferred qualifications, if any: · ITIL Certification, preferred · IT Experience: Ability to integrate business and operations systems to an ERP solution, understanding of IT systems and tools, confidence learning and adopting new technology and applications

THE TEAM The mission of the Boutique Merchandising Department is to curate our merchandise assortment and support a seamless retail environment to create exceptional shopping experiences. THE OPPORTUNITY Aritzia is growing and our Boutique Merchandising Department is growing with it. This is a unique opportunity to be part of the team responsible for curating our merchandise assortment and presenting our product in the most inspiring way in our boutiques for our clients. You will play a pivotal role in the strategic placement of product to translate the product story, while maintaining the standards of product on the sales floor to deliver an Everyday Luxury experience. With people at the heart of everything we do, you will support your high-potential people to grow rewarding careers at Aritzia-while enjoying one yourself. THE ROLE As the Merchandising Manager, you will: * Ensure the efficient and accurate processing of incoming and outgoing shipments to and from the DC, boutique to boutique, and our clients. * Strategically place product on the sales floor to maximize sales opportunities * Translate the product story through creative visual merchandising * Lead the team to execute against Aritzia's standards of product display and maintenance on the sales floor * Enable seamlessly integrated cross-channel shopping experiences by supporting omni channel services * Ensure the seamless operations of all aspects of the retail space across Clients, Product, Space, Risk and Operations * Manage the day-to-day performance of the retail team in support of business objectives, enabling progressive career development and an incredible employee experience THE QUALIFICATIONS The Merchandising Manager has: * A commitment to learn, apply, champion, and enrich Aritzia's Business and People Leadership principles * The skills to collaborate strategically with cross-functional partners in the pursuit of shared business outcomes * The ability to set clear objectives and inspire the team * The skills and/or education that are an asset to perform in the role and the commitment to continuously learn and develop oneself and inspire growth in others * A dedication to quality and investing in results that add value to the business at all times * A deep understanding and commitment for the industry in which we operate * A great sense of style, representing Aritzia's brand, aesthetic and style fundamentals while setting trends and influencing culture THE PERKS Some of the industry-leading benefits you will receive working at Aritzia: * Aspirational Workspace - Our boutiques are specially designed to be places of beauty, creativity, and inspiration. From the product to the art to the music pumping through our top-of-the-line sound systems. It's all part of the Everyday Luxury experience you - and our clients - deserve. * Product Discount - Maybe you've heard of our famous product discount? You have now. * Aritzia Virtual Wellness - Because your health, happiness, and safety matter - 24/7 resources to support you in your wellbeing goals, be it physical, mental, social, or financial. ARITZIA Aritzia is an Equal Employment Opportunity employer. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can enjoy a successful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic. Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture Team.

: Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world's largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their total cost of ownership. **Job Posting External** **Primary Responsibilities** + Manage and oversee the customer portal (My Crown) initiative. + Develop functionality that supports revenue generating opportunities. + Oversee processes and operational alignment to meet customer needs and add value to online engagement with the Company. + Develop and promote strategies that deliver a personalized user experience. + Leverage voice-of-the-customer research, web and market analytics, and business data to improve customer experience and key performance indicators (KPIs). + Work cross-functionally to support the implementation of customer solutions delivered or enhanced through thecustomer portal + Oversee day-to-day monitoring and performance of the customer portal. + Ensure customer engagement with the portal functions as intended and meets customer, business, and stakeholder needs. + Lead meetings and collaborate with cross-functional teams to identify portal and experience improvement opportunities. + Define and track KPIs to benchmark portal functionality and monitor project milestones. + Research and evaluate trends, best practices, and technologies to advance the customer portal. + Collaborate with IT, vendors, and business stakeholders to develop project requirements and implementation plans. + Partner with department and cross-functional leadership to develop long-term portal strategy, using customer research to shape the desired customer experience. **Minimum Qualifications** + Bachelor's degree Marketing, Communications, Digital UX Design, along with at least 5 years of experience. _Non-degree considered if 12+ years of related experience along with a high school diploma or GED_ **Preferred Qualifications** + Strong understanding of customer portal and digital product experiences, including how content, UX, and technology work together. + Experience developing and managing self-service and revenue-generating digital experiences, ideally in a B2B or complex customer environment. + Proven ability to lead cross-functional initiatives across Marketing, IT, Analytics, vendors, and business stakeholders. + Experience defining, tracking, and optimizing KPIs using voice-of-customer insights, web analytics, and business data. + Product ownership experience, including roadmap development, prioritization, and ongoing optimization of a digital platform. + Experience overseeing day-to-day performance and operational health of a customer portal or similar platform. + Familiarity with enterprise CMS and digital experience platforms (e.g., Adobe Experience Manager), personalization, and analytics tools. + Strong communication skills with the ability to translate business and customer needs into clear functional requirements and execution plans. **Work Authorization:** Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire. No agency calls please. **Compensation and Benefits:** Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more. EOE Veterans/Disabilities

Arch Telecom's Retail Store Manager (RSM) work as the leader of a Retail Team to bring the brand to life. They live and breathe the brand and Arch Telecom's Core Values. Our RSM's are leading by example as brand ambassadors, they create energy and excitement around our products and services. They demonstrate how to thrive in a fast-paced fun environment where customer needs are their first focus. They immerse themselves in meaningful connections with our customers by building new and deepening existing relationships. Their expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. What you'll do in your role? Lead by example, demonstrating all the things it takes for your team to head to the top: * Demonstrate how to help customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store * Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store. * Ensure your store meets or exceeds sales goals, and that means overseeing all store functions, from sales and inventory to the implementation of new store programs and initiatives. * Lead by example, selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to up and coming Internet of Things (IOT) devices. * Finally, you'll make sure your store is always at its best! Approaching service and sales needs with patience, honesty and empathy. Become proficient in the use of digital tools designed to enhance interactions and onboarding to actively demonstrate: * How our ever-expanding coverage stacks up in our customer's neighborhood, providing them with a lightning fast LTE network! * Why plans and services will let our customers live unlimited, feel the love, stay connected and go further. * How we're redefining how wireless is done, down to device and account inspection, review and troubleshooting. Complete trainings on in-store experience, new skills and processes, knowledge of systems and reference resources. Build relationships with and partner with employees across channels, including business and customer service to: * Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment. * Successfully identify and handoff small business leads. * Develop strong peer relationships where we are all accountable for the company's success. * Be willing to have a good time while providing first class customer experience The ideal candidate will bring: * Leadership! * Competitive drive and demonstrates the confidence to succeed in a fast-paced sales environment. * Willingness to lead your team, sharing best practices, while serving customers and providing resolutions to issues. * Being effective with operational, financial and performance management. * Amazing communication skills, to your team and customers. * Prior wireless sales experience. What's in it for you? * Employee Stock Ownership Program (ESOP) * Competitive salary pay * Bonus earnings * Automatic raises when reaching attainable milestones * Exciting opportunities for career advancement * A culture of care & excellence * Health Benefits for Full Time Employees What "must haves" do you need? * Be at least 18 years of age * Wireless sales experience * High school degree or GED * Ability to stand for long periods of time * Ability to lift objects weighing up to 25lbs * Reliable transportation * Full Time (45 hours) availability Diversity & Inclusion is a foundational principle of Arch Telecom. Embracing a diverse workforce is a significant contributor to our success as an organization. Employees with diverse perspectives, backgrounds, and experiences allow us to better reflect the communities whom we serve and result in a superior customer and employee experience. We embrace the diversity that makes our employees unique, and we welcome everyone to our team. YOU BE YOU! Apply Now: ******************* Inquiries: **************************

Zone Manager - Retail EMPLOYMENT CLASSIFICATION: Full Time DEPARTMENT: Retail Zone Managers are leaders that drive sales, service, and operational excellence in the Location. This role is a key to bringing our mission of ensuring First Class Service to our customers and business partners to life. A Zone Manager will perform some coaching/training functions, direct the execution of merchandising standards and provide overall Zone supervision during assigned shifts. DUTIES AND RESPONSIBILITIES: Service: Model Company Service standards and behaviors with every customer; efficiently resolve escalated customer and associate inquiries in accordance with the company's policies and procedures Train and perform all register/cash handling/ Loss Prevention functions as outlined in the Standard Operating Procedures Operations: Facilitate opening and closing of stores Direct the replenishment of merchandise/supplies, maintain stockroom organization, and engage in receiving functions Ensure store merchandising standards are consistently executed per the company guidelines Coordinate, monitor and align team resources to maximize sales and service potential Resolve basic IT /register issues and escalate as necessary Ensure a safe working environment; inspect and correct work areas on regular basis; report all workplace injuries and concerns immediately Prepare for and participate in inventories; verify high risk counts Financial/Business: Achieve sales goals by adhering to company performance metrics, implementing promotional programs, and executing special events Communicate daily with the team; look for additional ways to drive business through product, processes, or people People/Leadership: Serve as the Manager on Duty providing leadership during assigned shifts Direct, coach, and train Associates in their daily job assignments Represent and support the company by fostering strong business relationships within the airport community Monitor and address performance issues in a timely manner through a partnership with AGM or GM Contribute feedback on Associate reviews and provide input on Associate counseling Other duties as assigned

Kings Island is seeking a Ride Operations Area Manager to lead the safe, efficient, and guest-focused operation of assigned rides and attractions. This role is responsible for overseeing daily operations, seasonal staffing, training, safety compliance, and emergency response while delivering an exceptional guest experience. Responsibilities: Plan, organize, and oversee Ride Operations resources to ensure safe, efficient, and guest-focused operation of assigned attractions. Prepare operating plans and labor budgets; monitor expenses and take corrective action to remain within budget guidelines. Ensure compliance with manufacturer guidelines, SOPs, and all safety procedures for rides and attractions. Monitor ride operations and staffing levels; recommend and implement operational and safety improvements as needed. Respond to and assist with ride shutdowns and emergency situations, including guest evacuations when required. Recruit, hire, train, schedule, and supervise seasonal and part-time associates to maintain optimal staffing levels. Supervise and develop seasonal leadership staff, including assigning work, evaluating performance, and administering discipline. Order and manage operational supplies; follow accounting procedures and monitor supply expenses for effectiveness and cost control. Address guest comments and concerns in person and through reports; take corrective action to maintain service standards. Perform other duties as assigned. Qualifications: Minimum of 2-4 years of supervisory or management experience, preferably in ride operations, attractions, amusement/theme parks, or a safety-critical environment. Demonstrated ability to lead teams in a fast-paced, high-volume operation with a strong focus on safety and guest service. Proven ability to make sound decisions quickly during emergency or high-pressure situations. Strong interpersonal and communication skills to effectively interact with guests, associates, and all levels of management. Working knowledge of safety procedures, SOP compliance, and labor regulations, including those related to minor employees. Basic analytical and budgeting skills to manage labor, expenses, and staffing levels. Ability to read, understand, and apply manufacturer guidelines, operational manuals, and written procedures. Ability to obtain and maintain required certifications, including an IRT Instructor License. Ability to work a flexible schedule, including nights, weekends, holidays, and extended hours as required.

Full-time Description Store Manager - Auto Parts Smyth Auto Parts is a privately held automotive aftermarket company, owned and operated by the Smyth family since it was founded by George Smyth over 60 years ago. Today this family-owned operation now owns and operates 18 auto part retail locations, 8 paint centers and 5 warehouse distribution centers serving Greater Cincinnati, Columbus, Northern and Central Kentucky and Nashville Tennessee. Smyth has over one million parts including OE, performance, and accessory parts. Smyth also carries a complete line of tools and equipment for the “do it yourself” and professional installers. With a motto of “Right Part. Right Price. Right Now.,” Smyth is seeking an experienced, seasoned professional, who will be responsible for the auto parts store operation. Must maintain an engaged, productive store team through strong leadership, demonstrate initiative and lead by example. Store Manager responsibilities: Manage all store operations to improve market penetration, provide excellent customer service, and generate increased return on investment. Helping outside sales in identifying, developing and maintaining customer accounts. Drive store sales and promotions. Recruits, supervises, schedules, trains, and develops store personnel. Attend Vendor training to stay up to date with new developments in the automotive parts industry. Maintains sales productivity, store appearance and merchandising standards. Payroll budgets and store goals. Requirements Store Manager Requirements: High School diploma or equivalent Parts Management Retail Auto Parts ASE certification preferred, but not required Demonstrates high level of integrity Excellent communication and decision making skills Ability to drive customer service and excel in a fast paced environment Maintain a positive environment that develops and engages teams and generates sales Ability to review and analyze business reports, such as P&L statements Calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percent. We offer competitive wages and benefits that include: Paid vacation and sick time Paid holidays Health care, dental and vision insurance Life and disability insurance 401kplan with a match A generous employee discount on parts and supplies

Lead with Purpose as a Store Manager at One of the Nation's Top Convenience Chains! Are you an inspiring leader ready to do more than manage-ready to drive store performance, motivate teams, and be the example every shift? We're looking for Store Managers who lead from the front, jump in where needed, and take full responsibility for making their location a success. If you have open availability, a passion for hands-on leadership, and the drive to make an impact, this opportunity is for you. Responsibilities What You'll Do: Take full ownership of your store's operations, team, and performance. Lead and inspire a team of 8-15 employees across all shifts. Be the go-to person when coverage is needed-you'll typically work days but must be available for any shift, including evenings, overnights, weekends, and holidays. Perform all duties of store employees including running the register, stocking, upselling, cleaning restrooms, and maintaining the lot and fuel pumps. Coach team members to deliver excellent service and actively upsell promotions and key items. Recruit, hire, and train new team members, focusing on growth, accountability, and teamwork. Manage inventory, vendor orders, deliveries, and merchandising. Handle all banking and cash deposits-must have a valid driver's license, reliable transportation, and insurance. Maintain high standards for safety, cleanliness, food safety, and customer satisfaction. Control expenses and labor hours while achieving store sales goals. Execute all company programs and marketing initiatives. Be willing to take on anything the store needs-including cross-training and stepping in to manage deli or QSR operations when necessary. Other duties as assigned. Why Join Us: Competitive Salary: Your experience is valued with pay that reflects your leadership skills. Performance-Based Bonuses: Your success translates directly to extra earnings. Weekly Pay: Enjoy consistent, reliable pay every Friday. 401(k): Invest in your future on Day 1 of Employment Paid Time Off & Holiday Pay: Recharge and enjoy key holidays with peace of mind. Career Advancement: Take on a leadership role that builds your skills and opens doors for the future. Pay Rate: $43,888-$46,932/yr Qualifications Open availability with the ability to work any shift as needed, especially to cover unexpected call-outs. A valid driver's license, access to a personal vehicle, and proof of insurance (required for bank deposits). Retail or food management experience preferred. Willingness to lead by example in all aspects of store operations, including cleaning, upselling, and frontline service. Strong communication skills, integrity, and decisiveness. Minimum age requirement: 18+ years old in AR, CT, FL, LA, MI, MA, MS, MO, NC, SC, TX, TN, AZ, and CO 21+ years old in all other states Ability to pass a pre-employment drug screen and background check. In Tennessee, must complete Topshelf Manager Training. Exempt store managers are required to work a minimum of 52 hours a week. If you're ready to lead a team towards success and be part of our exciting growth journey, we'd love to hear from you. Apply today and take the first step towards a rewarding career filled with opportunities and achievements! Benefits: For information on benefits offered, please click on the hyperlink below. *********************************** Equal Opportunity Employer GPM Investments, LLC is an equal opportunity employer and does not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin, sexual orientation or any other basis prohibited by applicable law. Unlawful discrimination will not be a factor in any employment decision. This Organization Participates in E-Verify ****************************************************************************************************** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. GPM Investments, LLC maintains a drug-free workplace RequiredPreferredJob Industries Retail

Commercial Business Manager Roto-Rooter, America's premier plumbing and drain cleaning company, is the name that homeowners and businesses turn to for select quality services. We are proud of our more than 80-year history, but it's our future that has us so excited! Roto-Rooter has an opportunity available for a Commercial Business Manager at our Dayton branch. The primary responsibilities of the Commercial Business Manager are to grow commercial sales in their respective Branch by developing and maintaining relationships with new and existing commercial customers. The Commercial Business Manager generates sales by promoting all our lines of business to prospective and existing commercial customers, including through the direct supervision of the commercial jetting and sales team. The salary range for this position is $80,000-$85,000, depending on experience. There is also opportunity for a branch performance based bonus. Responsibilities Your responsibilities will also include but not limited to: Develop additional business opportunities by selling Roto-Rooter's preventative maintenance and priority care programs. Spend majority of their time in the field visiting existing and prospective commercial customers and establishing relationships Assist National Sales Team to with processing work orders and to ensure paperwork is completed in accordance with approved standardized procedures for work being performed or quoted by jet technicians and commercial field supervisors Conduct job completion follow-up with customers ensuring satisfactory completion of work performed by jet technicians and commercial field supervisors Manage productivity of commercial jet techs and commercial Field Supervisors to ensure attainment of performance goals. Join local trade associations and participate in tradeshows and events when applicable. Provides coaching and counseling to jet technicians and commercial field supervisors who are not meeting published production goals. Establishes performance improvement goals. Oversees scheduling of jet techs and commercial field supervisor to ensure there is adequate manpower coverage to complete all required work. Develop relationships with customers to build customer loyalty. Requirements Highschool diploma or equivalent At least 5 years of sales and management experience. Commercial Sales experience with proven year-over-year record of successful development and growth of a territory. Must posess sound problem-solving skills and good communication skills. Valid driver's license with acceptable driving record according to company policy. Benefits At Roto-Rooter we believe that investing in our employees is the best investment we can make. We also care about the health and welfare of our employees and their families. That's why we are proud of our extensive employee benefit package including: Medical insurance with a Prescription Drug Card Accident and Critical Illness Insurance Dental Insurance Vision Insurance Paid Vacation Paid Training Life Insurance Matching 401K Retirement Savings Plan Tuition Reimbursement Profit Sharing Roto-Rooter offers excellent career paths for military veterans and personnel who are planning to transition into new civilian professions. Throughout our 86 years in business, we've learned that service training, and the military structure veterans are used to, are a good fit at our company. EEO Statement We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law. Not ready to apply? Connect with us for general consideration.

Job Title: Kid Zone Staff FLSA Status: Non-exempt Pay: $11.00/hour Status: Part time This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility. Child Watch is a member service that provides a safe and fun environment for the care of children while parents/caregivers use the YMCA facilities. It is the expectation that all Child Watch Team Members are committed to providing a quality experience to children and parents that focuses on belonging while building relationships among youth and within families. ESSENTIAL FUNCTIONS: Provides a safe, caring and enriching environment within the established guidelines. Nurtures children through purposeful play and belonging in youth and relationships among youth and within families. Supervises the children and all activities including ADA accommodations where appropriate. Follows all procedures and standards. Makes ongoing, systematic observations of each child. Cultivates positive relationships, and maintains effective communication with parents. Maintains program site and equipment. Maintains required program records. Performs other duties as assigned. Responsible for cleanliness of the Child Watch room and its contents. YMCA COMPETENCIES (Leader): Mission Advancement : Accepts and demonstrates the Ys values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fund-raising. Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person's point of view, and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others. Operational Effectiveness : Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work and actively participates in meetings. Follows budgeting policies and procedures, and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members. Personal Growth : Pursues self-development that enhances job performance. Demonstrates an openness to change, and seeks opportunities in the change process. Accurately assesses personal feelings, strengths and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology. QUALIFICATIONS: Minimum of 14 years of age providing student work permit where required by state law. CPR, First Aid, AED certifications and Child Abuse prevention training within 30 days of hire date. Previous experience working with children preferred. Ability to plan, organize and implement age-appropriate activities. Interest in serving a diverse population. Ability to develop positive, authentic relationships with people from different backgrounds. Understands the YMCA is a public accommodation committed to inclusion and compliance with the Americans with Disabilities Act (ADA). WORK ENVIRONMENT & PHYSICAL DEMANDS May not change diapers. Parents should be contacted in a timely manner. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to plan, lead and participate in activities.

Carrols LLC is the largest Burger King Franchise. We own and operate over 800 Burger King Restaurants. We've been in the burger business for over 55 years so we know a little bit about success. We're all about finding talented folks and giving them the tools and the knowledge to make it to the top. SUPERIOR BENEFITS...COMPETITIVE SALARIES...ADVANCEMENT OPPORTUNITY! If you're ready for a job that sizzles with potential, you're ready for Burger King! While managing a million-plus dollar-a-year restaurant, you will develop business disciplines in Accounting, Human Resources, Training, Marketing, Sales Building, and Cost Controls. We realize that in order for our managers to be successful in an ever-changing business environment, we must devote time, effort, and commitment to their on-going development needs. The Carrols Management Development Program is the best in the business. The program is well defined, comprehensive, and always on the cutting-edge of new learning initiatives. Our outstanding benefit package includes, life, medical, dental, and vision insurance, short-term and long-term disability insurance, flexible spending plan, company matched 401(k), quarterly bonus program, paid vacation time, personal days, clothing allowance, tuition assistance and much more. Essential Job Requirements: Ability to work a 50 hour work week which will include nights, weekends and some holidays. High school diploma or equivalent Basic Computer Skills Valid Driver's License and Personal Transportation Out-going Personality Job Responsibilities: Direct, control and coordinate subordinates to deliver quality product to our guests in the most efficient and friendly way possible. Inventory Management Bank Deposits Training Performance appraisals Maintain a safe work environment for all employees and guests Other duties as assigned The restaurant is only the beginning. A commitment to do the best job possible, regardless of the task, is evident throughout our organization. We offer real career opportunities. If you are motivated and want to test your potential, Carrols is the perfect place for you. If this sounds like you, and would like to be part of a great team and work with people who care, please submit your resume today. Carrols LLC is an Equal Opportunity Employer

Introduction From configuration to packaging and shipping, every detail matters when it comes to the seamless delivery of IT. Join the team that makes logistics and custom configuration look easy. Working under the general supervision of the Sr Director of Customer Operations, relying on experience and judgment to plan and accomplish goals, the Manager of Customer Experience is responsible for the day-to-day operations of the customer experience (CX) team for an assigned business unit(s). Executes the CX strategy with a focus on achieving key quality and productivity performance metrics. Manages the development, implementation, and execution of organization and customer experience efforts and related initiatives designed to enhance overall customer experience results, customer engagement, and retention. Leads a team of customer experience professionals and champions a "People First" culture of employee coaching, engagement and empowerment while focused on reduced attrition and absenteeism. What We Do: We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That's what we do. We're the IT Department's IT Department. Who We Are: Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It's what makes Connection unique-what drives us to innovate and create technology solutions that stand apart from the crowd. We'd love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others. Why You Should Join Us: You'll find supportive teammates and a rewarding career at Connection-plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees' emotional well-being. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You'll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days. Responsibilities * Develops and executes a customer experience that meets or exceeds all customer service and performance KPIs, including efficiency, quality and CSAT. * Contributes to strategies that improve customer experience, account management and drives TIDC and Managed Services toward world class performance. * Manages relationship with Account Managers and Sales Leadership to drive customer service, customer engagement and customer retention programs. * Proactively identifies risks to customer satisfaction and takes immediate action to rectify. * Leads a team of customer experience professionals and champions a "People First" culture of employee coaching, engagement and empowerment while focused on reduced attrition and absenteeism. * Builds resource plans, talent pipeline, and succession plans to ensure proactive staffing and hiring based on contact volume, project complexity, and service level goals. * Ensures performance management programs are executed and that goals are being met consistently. * Represents the needs of the customer and the CX organization on key initiatives and coordinates successful project implementation. * Identifies specific areas of opportunity across the business for enhancing our customer experience. * Obtains and understands customer analytics, identifying customer experience best practices across the organization and determines how to best leverage into the overall business. * Learns from best-in-class customer strategies where appropriate and leads continuous improvement. * Leads end-to-end delivery of multiple key projects and large product rollouts. * Develops project budgets, plans and strategies that support the Customer Experience goals. * Works cross-functionally to champions change management and drives toward customer focused organization. * Identifies opportunities to create a competitive advantage for Technology Integration and Distribution Center (TIDC) and Managed Services by differentiating in the marketplace with a customer-centric strategy. * Listens to current customer issues. Puts key solutions in front of customers to stay ahead of their business, anticipate new needs and remain continuously relevant. * Develops and leads customer briefings. * Leverages data collected from customer interactions to yield insights into customer behavior and inform efforts to offer personalized, thoughtful and fruitful experiences at each touchpoint. * Identifies opportunities for application of artificial intelligence, analytics, and system enhancements of technology-enabled tools to expedite resolutions and create efficiencies. Requirements * Degree requirements: Bachelor's Degree or the equivalent combination of education and work experience. Required competencies: * Proven experience and skills in customer service and remote management of a team. * Demonstrated comprehensive working knowledge of contact/call center operations, performance metrics and technology. * Working knowledge of order management and case management technology. * Strong interpersonal and relationship skills. * Analytical and problem-solving skills. * Strong project management skills; working knowledge of group infrastructure. * Experience in leading/motivating large, diverse workforce; must be able to build camaraderie/trust. * Strong communication and presentation skills, both verbal and written. * Ability to influence change across internal teams, stakeholders, partners and leadership. * Capable of developing high-performing teams and building a strong talent bench. * Ability to effectively prioritize work and manage competing priorities. * Understands the customer journey end-to-end, including each customer, their environment (digital and physical), processes, tools and employee mind-sets s/he experiences. Additional preferred competencies or preferred qualifications, if any: * ITIL Certification, preferred. * IT Experience: Ability to integrate business and operations systems to an ERP solution, understanding of IT systems and tools, confidence learning and adopting new technology and applications.

: Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world's largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their total cost of ownership. Job Posting External Primary Responsibilities * Manage and oversee the customer portal (My Crown) initiative. * Develop functionality that supports revenue generating opportunities. * Oversee processes and operational alignment to meet customer needs and add value to online engagement with the Company. * Develop and promote strategies that deliver a personalized user experience. * Leverage voice-of-the-customer research, web and market analytics, and business data to improve customer experience and key performance indicators (KPIs). * Work cross-functionally to support the implementation of customer solutions delivered or enhanced through thecustomer portal * Oversee day-to-day monitoring and performance of the customer portal. * Ensure customer engagement with the portal functions as intended and meets customer, business, and stakeholder needs. * Lead meetings and collaborate with cross-functional teams to identify portal and experience improvement opportunities. * Define and track KPIs to benchmark portal functionality and monitor project milestones. * Research and evaluate trends, best practices, and technologies to advance the customer portal. * Collaborate with IT, vendors, and business stakeholders to develop project requirements and implementation plans. * Partner with department and cross-functional leadership to develop long-term portal strategy, using customer research to shape the desired customer experience. Minimum Qualifications * Bachelor's degree Marketing, Communications, Digital UX Design, along with at least 5 years of experience. Non-degree considered if 12+ years of related experience along with a high school diploma or GED Preferred Qualifications * Strong understanding of customer portal and digital product experiences, including how content, UX, and technology work together. * Experience developing and managing self-service and revenue-generating digital experiences, ideally in a B2B or complex customer environment. * Proven ability to lead cross-functional initiatives across Marketing, IT, Analytics, vendors, and business stakeholders. * Experience defining, tracking, and optimizing KPIs using voice-of-customer insights, web analytics, and business data. * Product ownership experience, including roadmap development, prioritization, and ongoing optimization of a digital platform. * Experience overseeing day-to-day performance and operational health of a customer portal or similar platform. * Familiarity with enterprise CMS and digital experience platforms (e.g., Adobe Experience Manager), personalization, and analytics tools. * Strong communication skills with the ability to translate business and customer needs into clear functional requirements and execution plans. Work Authorization: Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire. No agency calls please. Compensation and Benefits: Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more. EOE Veterans/Disabilities Nearest Major Market: Lima Nearest Secondary Market: Findlay Job Segment: User Experience, Communications, Marketing Communications, Marketing Manager, Forklift, Technology, Marketing, Manufacturing

Arch Telecom's Retail Store Manager (RSM) work as the leader of a Retail Team to bring the brand to life. They live and breathe the brand and Arch Telecom's Core Values. Our RSM's are leading by example as brand ambassadors, they create energy and excitement around our products and services. They demonstrate how to thrive in a fast-paced fun environment where customer needs are their first focus. They immerse themselves in meaningful connections with our customers by building new and deepening existing relationships. Their expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. What you'll do in your role? Lead by example, demonstrating all the things it takes for your team to head to the top: * Demonstrate how to help customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store * Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store. * Ensure your store meets or exceeds sales goals, and that means overseeing all store functions, from sales and inventory to the implementation of new store programs and initiatives. * Lead by example, selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to up and coming Internet of Things (IOT) devices. * Finally, you'll make sure your store is always at its best! Approaching service and sales needs with patience, honesty and empathy. Become proficient in the use of digital tools designed to enhance interactions and onboarding to actively demonstrate: * How our ever-expanding coverage stacks up in our customer's neighborhood, providing them with a lightning fast LTE network! * Why plans and services will let our customers live unlimited, feel the love, stay connected and go further. * How we're redefining how wireless is done, down to device and account inspection, review and troubleshooting. Complete trainings on in-store experience, new skills and processes, knowledge of systems and reference resources. Build relationships with and partner with employees across channels, including business and customer service to: * Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment. * Successfully identify and handoff small business leads. * Develop strong peer relationships where we are all accountable for the company's success. * Be willing to have a good time while providing first class customer experience The ideal candidate will bring: * Leadership! * Competitive drive and demonstrates the confidence to succeed in a fast-paced sales environment. * Willingness to lead your team, sharing best practices, while serving customers and providing resolutions to issues. * Being effective with operational, financial and performance management. * Amazing communication skills, to your team and customers. * Prior wireless sales experience. What's in it for you? * Employee Stock Ownership Program (ESOP) * Competitive salary pay * Bonus earnings * Automatic raises when reaching attainable milestones * Exciting opportunities for career advancement * A culture of care & excellence * Health Benefits for Full Time Employees What "must haves" do you need? * Be at least 18 years of age * Wireless sales experience * High school degree or GED * Ability to stand for long periods of time * Ability to lift objects weighing up to 25lbs * Reliable transportation * Full Time (45 hours) availability Diversity & Inclusion is a foundational principle of Arch Telecom. Embracing a diverse workforce is a significant contributor to our success as an organization. Employees with diverse perspectives, backgrounds, and experiences allow us to better reflect the communities whom we serve and result in a superior customer and employee experience. We embrace the diversity that makes our employees unique, and we welcome everyone to our team. YOU BE YOU! Apply Now: ******************* Inquiries: **************************