Business analyst jobs in Lansing, MI

360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement. Job Description We are looking to fill a Software tester in Lansing MI to Clarify requirements with business client. Applicant must be able to Create, communicate, and document acceptance criteria. Maintain consistent QA process for a team, iteratively updating as necessary. Develop and implement test plans. Support, review, and confirm QA team's work. Qualifications Microsoft SQL Server / T-SQL direct hands-on experience with ad hoc query programs Data analysis, data verification, and problem-solving abilities Ability to communicate test progress, test results, and other relevant information to project stakeholders and management Strong knowledge of system testing best practices and methodologies Proficiency with all MS Office and Visio applications Knowledge of the Software Development Lifecycle and related methodologies (e.g. CMMI, Agile, or other industry standard) Direct experience in overseeing the design, development, and implementation of quality assurance standards for software testing Additional Information In person interview is acceptable.

The Business Analyst Junior supports the IRS Saver's Match program by conducting data analysis involving the collection and interpretation of quantitative/qualitative data to inform the development of the report to Congress and execution of the implementation activities. This role will also support the data analysis performed by the implementation teams by documenting, analyzing, and interpreting the latter's findings. Leverage insights gleaned from similar promotional/implementation efforts, the business analyst will analyze data relevant to and from previous IRS promotion/implementation efforts to identify best practices. The business analyst will also analyze the audience and audience-related data to identify audience communication gaps and needs and to aid in the development and selection of promotional/implementation activities. This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse. **Responsibilities** + Meet with Government clients to understand their business needs, define research objectives, identify data sources, and develop analysis plans. + Provide meeting support to meetings involving other stakeholders from TS, IRS IT, Chief Counsel, Privacy, Governmental Liaison and Disclosure (PGLD), Taxpayer Experience Office (TXO), Office of Online Services (OLS) and others. + Provide support for internal and external communication activities. + Provide support for the development of a report summarizing anticipated promotion efforts for the Saver's Match contribution due to Congress. + Develop recommendations based on completed research and analysis and present these recommendations to government clients. + Demonstrate superior verbal and written communication skills, with the ability to explain complex analytical concepts to stakeholders with technical and non-technical backgrounds + Takes ownership of tasks and develops high-quality work products with minimal supervision + Other duties as assigned. **Qualifications** + Bachelor's in Economics, Statistics, Mathematics, Computer Science, or other quantitative field, or equivalent experience. + Experience with at least one object-oriented programming language (e.g., Python, Java, JavaScript). + Experience with structured databases and query languages (e.g., PL/SQL, Postgres, MySQL). + Familiarity with statistical programming languages such as SAS, R, or Stata is helpful, but not required. + At least 1 year of experience using data mining methods, such as clustering or anomaly detection, understanding data patterns, and selecting appropriate predictive techniques in an academic or professional setting. + At least 1 year of experience designing and building mathematical models using techniques such as logistic regression, decision trees, or random forests in an academic or professional setting. + Public Trust Clearance is required. + Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment. **Minimum Skills:** + Strong collaboration skills and ability to work well in a team environment + Excellent verbal and written communication skills. + Able to synthesize information from client and team needs into concrete, actionable work products and/or analytical plans. + Strong client and team interaction skills. + Critical thinker with excellent attention to detail + Proficient in MS Office, Word, Outlook, PowerPoint, and Excel. **Our Commitment to you / overview of benefits** + 401(k) Retirement Savings Plan with matching after one year + Paid Time Off **Reports to: Program Manager** **Working Conditions** + Professional remote office environment. + Must be physically and mentally able to perform duties extended periods of time. + Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position. + Must be able to establish a productive and professional workspace. + Must be able to sit for long periods of time looking at computer screen. + May be asked to work a flexible schedule which may include holidays. + May be asked to travel for business or professional development purposes. + May be asked to work hours outside of normal business hours. **Other Duties:** _Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice._ **_Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law._** **Pay Range** USD $53.00 - USD $58.00 /Hr. Submit a Referral (*************************************************************************************************************************************** **Can't find the right opportunity?** Join our Talent Community (********************************************************** or Language Services Talent Community (******************************************************** and be among the first to discover exciting new possibilities! **Location** _US-_ **ID** _103483_ **Category** _Information Technology_ **Position Type** _Part-Time Hourly Non Exempt_ **Remote** _Yes_ **Clearance Required** _Public Trust_

We are from US IT Solutions, an ISO Certified, E-Verify, WMBE Certified organization established in 2005 in CA. O ur company is serving various State, Local and County Departments for over 10 years. USITSOL has been helping clients innovate across all phases of the application lifecycle for over a decade. Some of our prestigious clients are State of CA, State of OR, State of FL, State of NC, State of GA, State of CO, State of VA, State of AR, State of MI, State of OH, State of IL, State of MO, State of MS, California State University, Sacramento Area Sanitation Department, SMUD, Sound Transit, LA Superior Courts, District of Columbia, UMAS, University of Central Florida and Hennepin County and many more. Job Description Skill Requirements Elicitation and Documentation Customer Service System Documentation Problem Solving and Resolution Skills Agile/Scrum Experience Qualifications Solution Evaluation and Recommendations Testing Coordination, Documentation, and Facilitation Decision Making Skills SDLC Knowledge Additional Information All your information will be kept confidential according to EEO guidelines.

The Business Analyst (BA) supports day-to-day requests for assistance from the IT area and business user areas. The BA evaluates requests for new or changed functionality to determine requirements and draft documentation. The BA acts as a liaison between business users and IT. To succeed in this role the BA should have a natural analytical way of thinking and be able to explain difficult concepts to non-technical users. Education and/or Experience Requirements: Required: A bachelor's degree in business, technology, computer science or a related field A combination of education, experience and training may be considered in lieu of a formal degree 5+ years business analyst related experience facilitating meetings and documenting requirements Strong analytical and conceptual thinking skills The ability to influence stakeholders and work closely with them to determine acceptable solutions Competency in Microsoft applications including Word, Excel, and Outlook A track record of following through on commitments Excellent planning, organizational, and time management skills Experience working on teams using Agile, Scrum, Waterfall and/or other methodologies Working knowledge of current QA and Development practices and standards Familiar with tools and technology that is used in QA and Development Ability to communicate clearly effectively to various levels of management through various delivery modes Ability to work cross-functionally and concurrently on various teams and projects in a collaborative manner Participates in ‘Community of Practice' or other role based organizations to grow in career and begin assisting others Mid-level technical skills Requires minimal guidance and direction Requires minimal guidance on conflict resolution and problem solving Experience writing user stories and acceptance criteria Essential Duties & Responsibilities Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions Leading ongoing reviews of business processes and developing optimization strategies Conducting meetings and presentations to share ideas and findings Performing requirements analysis Effectively communicating your insights and plans to cross-functional team members and management Gathering critical information from meetings with various stakeholders Working closely with clients and development teams Ensuring solutions meet business needs and requirements Performing user functional and acceptance testing as needed Updating, implementing and maintaining procedures Monitoring deliverables and ensuring timely completion of projects Track requirements from initiation through final implementation Measured By: Quality execution of essential duties and responsibilities Feedback from others including staff, clients, members and vendors Minimum Physical Expectations: Physical activity that often requires keyboarding, sitting, phone work, and filing Physical activity that often requires extensive time working on a computer Physical activity may require lifting under 25 lbs Physical activity that sometimes requires travel - car, train, and/or air Physical activity that sometimes requires bending, stooping, reaching, climbing, kneeling, and/or twisting Specific vision abilities required include close vision, depth perception, and the ability to adjust and focus Must hear and speak well enough to conduct business over the telephone or face to face (in English) for long periods of time Minimum Environmental Expectations: This position will require working indoors. Typical workweek is eight (8) hour workdays, five (5) days per week with some weekend work, as well as longer hours as needed. About Dewpoint We are the premier provider of integrated technology services and solutions with a reputation for solving business challenges and creating trusted relationships with our clients and partners. A Michigan based company, we focus on providing services and solutions that help organizations solve business challenges with technology. We are a leading systems integrator and technology consulting firm that was established in 1996 and are made up of experienced professionals who have a deep understanding in providing IT solutions to government and commercial clients. Dewpoint's employees are all company stakeholders. We are responsible and accountable to each other and our clients. The core values all Dewpointer's share are: o Commitment o Dependability o Flexibility o Intelligence o A Just “DewIT” attitude Dewpoint employees are all company stakeholders. We work hard, we play hard. Developing a true sense of community and camaraderie requires company events to bring together Dewpoint employees who are dispersed across different offices and client locations. Our goal is to bring employees face to face for both learning, fun and community involvement.

Arete Technologies, Inc. offers set of innovative Consulting and Outsourcing services, bridging the gap between requirements and outputs of various dexterous and facile companies worldwide. The thrust of providing global deliverables with focus on providing paramount and unsurpassed services combined with cost saving solutions to the clients We understand the business requirements in the present day corporate scenario and aspire to provide world-class services enabling the organization to burgeon and flourish while keeping the work-life balance intact. The Global delivery mechanism followed at Arete Technologies, Inc. saddles proficient schemas and unconventional channels to provide one-stop solutions for all your workforce needs. our Team is an exquisite amalgamation of vast experiences of over 30 years in IT Consulting and Staffing industry. Connoisseurs in the field of staff augmentation for IT, we operate on 24 by 7 model with an aim of providing affordable and adept professionals with an assurance of satisfaction for both Consultants and Clients. We are pre-eminent service providers in the field of staff augmentation, IT Consultancy, Software development, Web Development providing unexcelled services and focusing on both the employers and employees. Description: IVR Test Analyst Years of Experience: 3 or more years of experience as a testing consultant with an emphasis on IVR, telecommunications and contact center testing. Experience leading projects to completion. Candidate MUST possess excellent communication skills and be a self-starter. Job Description: The IVR Test Analyst will align with the process & frameworks and leverage templates & tools to perform all aspects of the Software Testing Life Cycle, including analyzing requirements, creating test cases, conditions and scripts, creating and managing test data, test execution and defect management processes. The Test Analyst is responsible for ensuring on time and on budget completion of all scheduled tasks and that all test artifacts meet strenuous standards. Daily tasks for the Test Analyst may include: • Communicate and interact with the business planning and development teams during the requirements development process • Create scenarios to meet the validation of acceptance criteria of customer requirements. • Performing all system test related activities in support of the business requirements for the provision of new and updated systems. • Performing smoke, functional, end to end and integration testing • Attend meetings comprising business and/or technical representatives to cover test-dependent activities such as requirement verification and prioritization, test scenario identification and general test schedule matters. • Ensure that test scenario and scripts are prepared to utilize standard templates and adhere to quality standards and guidelines • Ensure complete scope of test coverage • Create, execute and ensure test results are accurate for assigned work products • Participate in defect management activities through identifying, logging and re-testing • Support and assist business users regarding the test planning, testing activity, and test results analysis for UAT. • Ensure that tasks are completed on time and within budget • Escalate issues and risks early and appropriately to test lead • Support other test team members and associated IT and Business resources as appropriate to the implementation of testing related activities. • Carry out other tasks as needed Skill Required: -Working Experience in a formal SDLC/STLC process and testing methodologies; and adherence to good testing practices -Expertise in planning, designing and execution of complex testing solutions including Functional, Regression, and End to End testing -Proficiency in ID'ing Test Scenarios, Creating and update Test cases, Test data, Executing test cases, Logging & Tracking Defects -Ability to effectively communicate with QA Analysts, Test Leads, Developers and BA's -Must have previous IVR and interface testing experience, including skills-based routing testing. -Bachelor's Degree in IT, or Business - required Required -Excel and Rational Experience -QA Certification -Excellent written and verbal communication skills -SOAP UI Qualifications Local Candidates will be preferred first. Additional Information Best Regards, Paramjot Singh

will work as a contract resource for the State of Michigan - Department of Technology, Management and Budget (DTMB) supporting the Michigan Department of Health and Human Services (MDHHS). This resource will be a part of the Michigan Department of Health and Human Services Accounts Receivable and Collections (MDHHS ARC) Project. The resource will act as a software test analyst, with duties including designing and executing manual and automated test cases, generating and documenting test plans and strategies, generating testing reports and metrics, API testing, and ADA Compliance testing. Requirements Must Have senior level (5+ years) experience and proficiency in the following: Testing & Quality Assurance Skills • Designing and executing manual and automated test cases. • Understanding of software testing methodologies and quality assurance processes (Quality Assurance, User Acceptance, System Integration, Accessibility, Performance, Regression, Post Deployment Validation, Data Conversion). • Generating and documenting test plans and strategies. • Generating testing reports and metrics. • Generating and acquiring test data. • ADA Compliance testing tools, such as AccVerify, JAWS, etc. • API testing and tools like Postman, Rest Client, and others. • Build environments {DEV, UAT, QAT, PRE-PROD} specific test suites with integrated application life cycle management. • Ability to analyze requirements, user stories (in Azure DevOps), and acceptance criteria to design effective, reusable test cases (including positive, negative, and boundary testing). • Experience in identifying, documenting, and tracking bugs clearly and concisely in a tool like Azure DevOps. • Performance and load testing with tools like JMeter or LoadRunner Automation & Technical Skills • Proven experience writing clean, maintainable, and object-oriented Java code for test automation. • Demonstrable experience automating web applications using frameworks such as Playwright, Selenium, Cypress, or similar. • Writing clear and effective Gherkin scenarios (Given/When/Then). • Implementing Step Definitions in Java. • Writing SQL and P-SQL queries. • Ability to write and execute SQL queries (SELECTs, JOINs) for test data setup and validation against Oracle and/or SQL Server databases. • Proficiency in using Git for version control (merging, pull requests) as part of a team. Agile & Collaboration • Experience working as an active participant in an Agile/Scrum team and its ceremonies. • Strong ability to collaborate with cross-functional teams to understand requirements and design test cases. • Ability to work independently and as part of a team in a fast-paced, agile development environment. • Strong skills in communicating test results, bugs, and risks to developers, BAs, and other stakeholders. Security & Compliance • Understanding of the secure application development lifecycle (SADLC). Soft Skills & Other Requirements • Strong written and verbal communication skills. • Ability to work in person in downtown Lansing 2 days a week. Nice to Have: • Experience using Azure DevOps Testing Module. • Experience with Mobile App testing of iOS and Android applications. • Experience automating web applications using the Playwright for Java library. • Experience using Eclipse as a primary development environment. • A background in Selenium WebDriver, which provides a strong foundation for understanding the strategies and nuances of browser automation. • Experience with the TestNG framework. (This remains valuable since your framework uses it for test running and its skipping logic). • Experience with performance testing tools such as JMeter or LoadRunner. • Experience with API testing tools such as Postman, RESTAssured, or APIRequestContext.

**Why Norstella?** Norstella unites market-leading companies that all have a shared goal of improving patient access. Each organization (Citeline, Evaluate, MMIT, Panalgo, The Dedham Group) delivers must-have answers for critical strategic and commercial decision-making. Together, we help our clients: - Assess the market need and competitive landscape - Know precisely which drugs to prioritize in their portfolios - Find out where the launch difficulties will be-before they're difficulties - Track and improve market access post-launch By combining the efforts of each organization under Norstella, we can offer an even wider breadth of expertise, cutting-edge data solutions and expert advisory services alongside advanced technologies such as real-world data, machine learning and predictive analytics. At Norstella, we don't just deliver information and insights. We deliver answers you can act on. **About Skipta** Skipta, part of Norstella, fosters communication and collaboration among like-minded healthcare professionals. We manage a network with reach to over 800,000 healthcare professionals across 40+ specialty/disease-specific social communities. We are growing rapidly and acquiring the top talent needed to achieve our near- and long-term objectives. Skipta employs strategic and creative thinkers who are committed to each other and the overall mission of improving patient care by enabling the focused and specialized collaboration of healthcare professionals. **About the role** The Business Analyst will play an important role in the evaluation and management of Skipta's healthcare professional social database and Pharmaceutical/Life Sciences client partnerships. The Business Analyst should have strong analytical skills and understand how to utilize data to make informed business decisions leveraging business intelligence reporting frameworks, relational cloud databases, reporting and dashboard visualization tools. This individual will also work directly with internal teams to develop and review internal and client-facing performance reports. **Responsibilities** + Lead client campaign report delivery and execution, including:o Coordinate with client data teams to ensure data delivery meets guidelineso Troubleshoot data issues and sharing performance data with clientso Assist in ongoing campaign KPI tracking and measuremento Assist in campaign scoping and design for optimal performance + Work cross-functionally with team leads (Technology, Marketing/Delivery, Account Management, and Sales) to identify and fulfill analytics needs. + Ensure Skipta has the necessary data and reporting tools/processes for ongoing daily operations, client acquisition, client retention, and strategic planning. + And other duties as assigned **Qualifications** + Bachelors degree, preferably in Business Administration, Statistics, Information Technology, Information Systems, Management Information Systems or Marketing Analytics + Competency in SQL programming language + Experience with Tableau or similar data visualization tools + Experience working with web analytics, e-mail analytics, social media engagement tracking, web/mobile tagging software applications and data ETL tools; ex. Alteryx, Google Analytics, Adobe Analytics, Webtrends, Doubleclick for Publisher + Flexible and able to adapt to rapidly changing priorities and responsibilities + Ability to understand and set priorities, manage multiple tasks simultaneously, and design work plans to track progress, resolve issues, and efficiently and effectively see tasks to completion in a remote environment + Strong organizational, analytical, and interpersonal skills + Excellent written and verbal communication skills **Bonus points if you have experience in:** + Proficiency and prior leadership in key areas of data analytics to compliment Skipta team - AI/automation, Alteryx (ETL tool), client-facing performance/insights presentation, physician-level data reporting, reporting visualization, real-world data + Experience in data analytics at a leading competitor (ex. Doximity, Sermo, Medscape), media agency (ex. CMI, PHM, Publicis, IPG, Heartbeart, SSCG), or Life Sciences company (in preferred order) + Knowledge of the healthcare industry and experience in healthcare marketing, specifically pharmaceutical and Life Sciences product promotion or medical education distribution to healthcare providers or patients **Travel** : Periodic (1-2X/year) **Location** : Remote, US **Benefits** + Medical and Prescription Drug Benefits + Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA) + Dental & Vision Benefits + Basic Life and AD&D Benefits + 401k Retirement Plan with Company Match + Company Paid Short & Long-Term Disability + Paid Parental Leave + Open Vacation Policy & Company Holidays Please Note - All candidates must be authorized to work in the United States. We do not provide visa sponsorship or transfers. We are not currently accepting candidates who are on an OPT visa. _The expected base salary for this position ranges from $75,000 to$87,000.It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus._ _Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law._ _All legitimate roles with Norstella will be posted on Norstella's job board which is located at norstella.com/careers. If a role is not posted on this job board, a candidate should assume the role is not a legitimate role with Norstella. Norstella is not responsible for an application that may be submitted by or through a third-party and candidates should proceed with extreme caution if a third-party approaches them about an open role with Norstella. Norstella will never ask for anything of value or any type of payment during or as part of any recruitment, interview, or pre-hire onboarding process. If you are aware of or have reason to believe a job posting purportedly for a role with Norstella is fraudulent or otherwise not authorized by Norstella, please contact the Company using the following email address:_ _[email protected]_ _._ Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.

Job Title: Business Analyst Job Type: Contract Job Description/Requirement: Strong verbal and written communication Critical thinking and problem-solving Organizational and multitasking abilities Business analysis (requirements, use cases, process analysis) Documentation and process creation Application testing and user acceptance Production support and troubleshooting Proficient in Clarity, SharePoint, Azure DevOps, and Microsoft Office Suite Knowledge of Agile Methodology and PMO processes Experience with Clarity PPM support 4+ yrs of experience Interested candidates can send their updated resumes at *********************

DTMB @ MDOT is looking for a Business Analyst to support the Michigan Department of Transportation Need only GC & Citizens · Contribute to use case / user stories estimates. · Conduct walkthrough of use case and GUI documentation. · Develop functional designs. · Contribute to the mentoring of less experience Business Analysts on the team. · Provide direction to software developers. · Able to work independently and as part of a team. · Establish and maintain effective relationships with clients. · Solid knowledge of Finance Systems. · Microsoft Office (Outlook, Project, Excel, Word, Access, Office). · Knowledge of TOAD or other database querying tool. · Knowledge of the State Unified Information Technology Environment (SUITE). Experience using structured System Development Life Cycle (SDLC) and/or CMMI (Capability Maturity Model Integration) methodologies. - Required - 08 Years Experience preparing Use and Test cases. -- Required - 08 Years Experience developing IT project documentation including use cases/user stories, application requirements, functional designs, and system designs. - Required - 08 Years Experience using industry-standard methodologies like System Development Life Cycle (SDLC), Project Management Methodology (PMM), and Syst Eng (SEM). - Required - 08 Years Experience creating and documenting workflows. -- Required - 08 Years Experience contributing to Use case/User stories estimates - Required - 08 Years Experience with Financial Systems -- Required - 08-3 Years Additional Information All your information will be kept confidential according to EEO guidelines.

This is Amrita Sharma with Ask ITC Inc. which is backed by a $500 million Microtek group company, provides an industry leading blend of technology, business consulting, and outsourcing services. Ask IT is a minority-owed enterprise; it has been founded on providing the highest quality possible and on the devotion to customer satisfaction. Complete Job description: Position: Programmer Analyst 6/System Analyst Location: Lansing MI 48909 Duration: 12 + Months Qualifications Skills: Experience using structured system development life cycle (SDLC) and/or CMMI methodologies. Experience preparing use and test cases. Experience developing IT project documentation including use cases/user stories, application requirements, functional designs, and system designs. Experience using industry standard methodologies such as SDLC, PMM, and SEM. Experience creating and documenting workflows. Experience contributing to use case/user stories estimates. Experience working with transportation related IT systems preferred, ideally in Michigan. Position will: o Elicit and document SMART functional requirements o Develop and document technical system requirements o Develop use case/user stories documentation o Demonstrate skill of complex problem solving, negotiation, and deductive reasoning o Develop functional designs o Support system design and development o Contribute to use case/user stories estimates o Contribute to the mentoring of less experience Business Analysts on the team. o Facilitate the communication of technical terminology at a level appropriate to the audience. Additional Information All your information will be kept confidential according to EEO guidelines. Amrita Sharma Desk Phone: *************** Ext- 735 amrita@)askitc.com

Serves as the liaison between the customer community and the software development team via clearly documented functional, system and process requirements. Works with clients to obtain requirements through interviews, document analysis, surveys, site visits, business process descriptions, workflow analysis and use cases. Evaluates the information from those multiple sources to develop an understanding of the client's business requests and needs and translates them into application and operational requirements. BA needed to support IT in Sales area - looking for TPM, CPG, and retail execution experience. Requires: Excellent verbal and written communication skills and the ability to lead a project or group. Years Note:Please send profiles across pavani AT indsoft.com Thanks & Regards Pavani Technical Recruiter Indsoft Inc E mail : pavani AT indsoft.com *************** 1560 Wall St, Suite 104, Naperville, IL 60563 Additional Information All your information will be kept confidential according to EEO guidelines.

Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services. Please include: Candidates will go through the Unisys screens PLUS: 1) Employment Verification for last 7 years of work experience; 2) Education Verification for the highest degree earned . Candidate must have their own computer to use in the position: i. 4 GB RAM required (8GB recommended) ii. Antivirus Software with latest updates 1. Full scan to be completed within 24 hours of the official start date iii. 100 GB of free space on hard disk Job Description: This particular BA position is to be the lead technical BA over interfaces. It therefore requires technical understanding in dealing with various interface technologies including PL/SQL batch, Java Batch, and real-time Web Services. STATE AND LOCAL GOVERNMENT WOULD BE A PLUS It also requires very strong communication skill as they will be working directly with our client's business analysts (who are non-technical) to analyze business needs and recommend the technical approach to achieve those needs. Additional Information ** U.S. Citizens and those who are authorized to work independently in the United States are encouraged to apply. We are unable to sponsor at this time. Note:- This is a Contract job opportunity for you. Only US Citizen , Green Card Holder , GC-EAD , H4-EAD, L2-EAD, OPT-EAD & TN-Visa can apply. No H1B candidates, please. Please mention your Visa Status in your email or resume . ** All your information will be kept confidential according to EEO guidelines.

The Michigan Milk Producers Association is a dairy farmer owned cooperative and dairy processor. Founded in 1916, the MMPA serves dairy farmers in Michigan, Indiana, Ohio and Wisconsin. MMPA maintains a strong presence within the dairy industry with strategic business relationships through a variety of channels like processing shelf-stable, value-added dairy products. MMPA has four member owned processing plants in Michigan, Indiana and Ohio, including Superior Dairy and the Middlebury Cheese Company. Products made at MMPA's plants include fluid milk, sour cream, cheese, ultra-filtered milk, cottage cheese, ice cream, butter, nonfat dry milk, cream and condensed skim milk. Why you'll love working here: Competitive salary Health and wellness benefits with medical coverage through Blue Cross Blue Shield, including mental health benefits Disability insurance Paid time off Retirement including 401k with employer contributions Personal and professional growth opportunities Employee appreciation events and recognition awards Employee wellness initiatives Employee feedback and suggestion forums MMPA is currently seeking a highly motivated individual for our fast-paced Quality Department, as a Quality Assurance Analyst in our Ovid, MI facility. As a QA Analyst, you will focus on information management and maintenance in related databases, communication, and metric reporting. The Quality Assurance Analyst will work to ensure proper documentation meets regulatory and customer needs. This role will require problem solving, analytic skills, self-regulated work, and regular communications across multiple departments, as well as external customer and Co-Op facilities. Key Responsibilities: Review and management of regulatory charts, plant documentation and lab documents. Review and management of quality complaints. Review and management of Out-of-Spec environmental testing results, including documentation, communication, and corrective actions across multiple teams. Initiate and/or support MMPA staff in complaint investigations or customer incidents. Coordinate and manage information from production facilities and attend plant meetings, as necessary. Coordinate programs for tracking and statistical reporting to support continuous improvement. Track and report Quality facility and product performance to all levels of employees. Receive, document, and analyze test results from both internal and external labs on various products. Coordinate the holding or release of products, based on product test results. Update and maintain database information in various software programs (ERP). Assist in product and facility onboarding processes. Assist in Quality related training. Assist in product evaluations and studies as required. Prepare Certificates of Analysis (COA) and other documentation needed for customer sales orders. Provide support to any production issues, recalls or market withdrawal efforts. Assist in troubleshooting quality problems and provide feedback. Maintain working relationships with internal and external customers. Assist and participate in Audits (Regulatory, Customer, SQF). Handle confidential information with discretion. Create/Maintain/Improve job processes to ensure accuracy and efficiency of data entry and maintenance. Serve as back up to Quality Supervisor. Perform other duties, as assigned. Education & Experience : Associate degree required; bachelor's degree in food science, animal science, microbiology or chemistry is preferred Ability to pursue and maintain required certifications, licenses, and accreditations. Report writing experience preferred. Strong written and verbal communication skills Strong organizational skills, attention to detail, analytic and problem-solving skills required. Ability to work successfully as an individual, as well as in a team environment and across multiple departments. High proficiency in all Microsoft Outlook, Word, and Excel Self-Starter and able to work independently with limited supervision To perform this job successfully, an individual must be able to perform each responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the responsibilities. This job description is not designed to contain a comprehensive list of responsibilities that are required of the role. Responsibilities may change at any time with or without notice. MMPA provides the opportunity for meaningful work that makes a difference in the dairy industry and in our communities. The diverse talents and perspectives of our employees help us to meet the needs of our member farms and the customers we serve. We are interested in every qualified candidate who is eligible to work in the United States. MMPA is committed to maintaining a safe, healthy, and productive environment for all employees as one of our top priorities. As part of our commitment to your well-being and workplace safety, all applicants are required to undergo a drug screening and background check as part of the hiring process. We do not accept unsolicited candidate introductions, referrals, or résumés from third-party recruiters or staffing agencies for this position. MMPA is an equal opportunity employer. #MMPAND1

The Michigan Milk Producers Association is a dairy farmer owned cooperative and dairy processor. Founded in 1916, the MMPA serves dairy farmers in Michigan, Indiana, Ohio and Wisconsin. MMPA maintains a strong presence within the dairy industry with strategic business relationships through a variety of channels like processing shelf-stable, value-added dairy products. MMPA has four member owned processing plants in Michigan, Indiana and Ohio, including Superior Dairy and the Middlebury Cheese Company. Products made at MMPA's plants include fluid milk, sour cream, cheese, ultra-filtered milk, cottage cheese, ice cream, butter, nonfat dry milk, cream and condensed skim milk. Why you'll love working here: Competitive salary Health and wellness benefits with medical coverage through Blue Cross Blue Shield, including mental health benefits Disability insurance Paid time off Retirement including 401k with employer contributions Personal and professional growth opportunities Employee appreciation events and recognition awards Employee wellness initiatives Employee feedback and suggestion forums MMPA is currently seeking a highly motivated individual for our fast-paced Quality Department, as a Quality Assurance Analyst in our Ovid, MI facility. As a QA Analyst, you will focus on information management and maintenance in related databases, communication, and metric reporting. The Quality Assurance Analyst will work to ensure proper documentation meets regulatory and customer needs. This role will require problem solving, analytic skills, self-regulated work, and regular communications across multiple departments, as well as external customer and Co-Op facilities. Key Responsibilities: Review and management of regulatory charts, plant documentation and lab documents. Review and management of quality complaints. Review and management of Out-of-Spec environmental testing results, including documentation, communication, and corrective actions across multiple teams. Initiate and/or support MMPA staff in complaint investigations or customer incidents. Coordinate and manage information from production facilities and attend plant meetings, as necessary. Coordinate programs for tracking and statistical reporting to support continuous improvement. Track and report Quality facility and product performance to all levels of employees. Receive, document, and analyze test results from both internal and external labs on various products. Coordinate the holding or release of products, based on product test results. Update and maintain database information in various software programs (ERP). Assist in product and facility onboarding processes. Assist in Quality related training. Assist in product evaluations and studies as required. Prepare Certificates of Analysis (COA) and other documentation needed for customer sales orders. Provide support to any production issues, recalls or market withdrawal efforts. Assist in troubleshooting quality problems and provide feedback. Maintain working relationships with internal and external customers. Assist and participate in Audits (Regulatory, Customer, SQF). Handle confidential information with discretion. Create/Maintain/Improve job processes to ensure accuracy and efficiency of data entry and maintenance. Serve as back up to Quality Supervisor. Perform other duties, as assigned. Education & Experience : Associate degree required; bachelor's degree in food science, animal science, microbiology or chemistry is preferred Ability to pursue and maintain required certifications, licenses, and accreditations. Report writing experience preferred. Strong written and verbal communication skills Strong organizational skills, attention to detail, analytic and problem-solving skills required. Ability to work successfully as an individual, as well as in a team environment and across multiple departments. High proficiency in all Microsoft Outlook, Word, and Excel Self-Starter and able to work independently with limited supervision To perform this job successfully, an individual must be able to perform each responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the responsibilities. This job description is not designed to contain a comprehensive list of responsibilities that are required of the role. Responsibilities may change at any time with or without notice. MMPA provides the opportunity for meaningful work that makes a difference in the dairy industry and in our communities. The diverse talents and perspectives of our employees help us to meet the needs of our member farms and the customers we serve. We are interested in every qualified candidate who is eligible to work in the United States. MMPA is committed to maintaining a safe, healthy, and productive environment for all employees as one of our top priorities. As part of our commitment to your well-being and workplace safety, all applicants are required to undergo a drug screening and background check as part of the hiring process. We do not accept unsolicited candidate introductions, referrals, or résumés from third-party recruiters or staffing agencies for this position. MMPA is an equal opportunity employer. #MMPAND1

Job Description Ventek Solutions (Ventek) is a leading manufacturer specializing in engineered shape molded foam components, protective packaging, and multi-material assembly solutions. The organization helps customers address complex challenges in product protection, component light-weighting, insulation, and design simplification. Ventek's services span a variety of industries, including construction, automotive, electronics, medical, and more. Ventek Solutions leverages creative design, thoughtful engineering, and meticulous program management to deliver customized solutions. Ventek operates 8 plants in the US and Mexico with corporate headquarters in Charleston, SC. In 2024, Black Diamond Capital Management acquired the Protective Solutions segment of Sonoco Products Company, rebranding the business as Ventek Solutions LLC. This acquisition encompassed the existing manufacturing footprint along with the embedded design engineering, program management, and commercial resources. As Ventek Solutions, we are dedicated to maintaining our advanced capabilities in creative design, thoughtful engineering, meticulous program management, operational excellence, and unwavering commitment to customer satisfaction. Position Summary We are seeking an experienced Business Systems Analyst to serve as a critical bridge between business operations and technology systems. This role will focus on optimizing our ERP systems, managing EDI integrations, and supporting the organization through effective systems analysis, implementation, and continuous improvement initiatives. The ideal candidate brings deep expertise in manufacturing environments and understands the unique requirements of the automotive supply chain. This role will be located within one of our US manufacturing cities (Eau Claire WI, Owosso MI, Findlay OH, Shelbyville KY, Mt. Pleasant TN, Tullahoma TN) and candidates should currently reside in one of those locations. No relocation assistance is available for this role. Key Responsibilities ERP Systems Management & Optimization Analyze, configure, and optimize ERP systems with emphasis on Infor and Microsoft Dynamics platforms Work closely with manufacturing, finance, supply chain, and quality teams to translate business requirements into system configurations Lead system enhancement projects including module implementations, upgrades, and integrations Develop and maintain documentation for system processes, configurations, and workflows Provide tier 2/3 support for complex ERP-related issues and serve as subject matter expert EDI & Systems Integration Manage and maintain EDI transactions including 850 (Purchase Orders), 856 (Advance Ship Notices), 810 (Invoices), 830 (Planning and release), 862 (Shipping Schedules), and other automotive-specific transaction sets Coordinate with trading partners to establish and troubleshoot EDI connections Monitor EDI processes to ensure accurate and timely data exchange with customers and suppliers Support integration initiatives between ERP, MES, WMS, and other manufacturing systems Troubleshoot data flow issues across integrated systems Manufacturing Operations Support Partner with operations teams to identify system-driven improvements in production scheduling, inventory management, and shop floor execution Support APQP, PPAP, and other automotive quality processes through effective system utilization Analyze manufacturing data to identify trends, inefficiencies, and improvement opportunities Assist with implementation of lean manufacturing principles through system capabilities Reporting & Analytics Design and develop operational reports and dashboards using tools such as Power BI, Crystal Reports, or native ERP reporting tools Create and maintain KPI tracking systems for manufacturing performance metrics Provide data analysis to support decision-making across operations, finance, and executive leadership Project Management & Change Management Lead or participate in cross-functional projects related to system implementations and process improvements Conduct requirements gathering sessions, gap analysis, and solution design workshops Develop test plans, coordinate user acceptance testing, and manage system deployments Provide training and support to end users on system functionality and best practices Document business processes and maintain procedure manuals Required Qualifications Bachelor's degree in Information Systems, Business Administration, Engineering, or related field or commensurate experience 5+ years of experience as a Business Systems Analyst or similar role in manufacturing, distribution, logistics environments Demonstrated experience with mid-size, multi-site company ERP, such as Microsoft (D365 Business Central, Dynamics AX, Dynamics NAV) or Infor (Trans4M/CloudSuite Industrial/SyteLine, LN, M3, or Visual) Proven experience managing EDI implementations and ongoing EDI operations in an automotive manufacturing setting Previously led an ERP implementation in a multi-site environment Deep understanding of manufacturing business processes including ERP/MRP/MPS, production scheduling, inventory management, quality management, and shop floor control Strong knowledge of EDI standards and automotive-specific requirements (AIAG standards) Experience with Honda, Toyota, GM or other large automotive EDI processing preferred Proficiency with SQL for data analysis and reporting Experience with business intelligence and reporting tools (Power BI, Crystal Reports, SSRS, or similar) Understanding of system integration approaches including APIs, web services, and middleware Familiarity with Microsoft 365 environment and Azure cloud services a plus Excellent analytical and problem-solving abilities with attention to detail Strong communication skills with ability to translate technical concepts for non-technical audiences Proven ability to manage multiple priorities in a fast-paced manufacturing environment Self-motivated with ability to work independently and as part of cross-functional teams Customer service orientation with commitment to supporting end users Strong organizational and documentation skills Must be authorized to work in the US without need for sponsorship. Preferred Qualifications Experience with Infor TRANS4M or CloudSuite Industrial (SyteLine) Certification in ERP systems (Infor, Microsoft, or similar) Experience with MES (Manufacturing Execution Systems) or shop floor data collection systems Knowledge of advanced planning and scheduling (APS) systems Six Sigma or Lean Manufacturing certification Previous experience in a private equity-backed manufacturing environment Familiarity with automotive supplier portals (Covisint, SupplierConnect, etc.)

State of Michigan - DTMB The scrum master position will work as a contract resource for the State of Michigan - Department of Technology, Management and Budget (DTMB) supporting the Michigan Department of Health and Human Services (MDHHS). The resource will act as the scrum master for the Michigan Department of Health and Human Services Accounts Receivable and Collections (MDHHS ARC) Project with duties including coaching the team on scrum practices, facilitating scrum ceremonies, removing impediments to progress, protecting the team from external distractions, and fostering collaboration and continuous improvement within the team and organization Required Qualifications 7+ years of experience serving as a Scrum Master in Agile software development environments. Proven experience supporting complex, enterprise -level financial or debt management software solutions. Advanced knowledge of Scrum, Kanban, and Scaled Agile methodologies (SAFe, Nexus, LeSS, or similar). Strong understanding of software development life cycles (SDLC), secure application development lifecycle (SADLC), and modern DevOps practices. Demonstrated ability to guide teams in implementing Agile best practices, continuous improvement, and delivery forecasting. Experience facilitating Agile ceremonies including Sprint Planning, Daily Scrum, Refinement, Sprint Reviews, and Retrospectives. Strong ability to remove impediments, negotiate dependencies, and collaborate across cross -functional teams (engineering, QA, product, architecture, compliance, and operations). Hands -on experience using Agile lifecycle management tools (Azure DevOps, Jira, Rally, VersionOne, etc.). Proven ability to coach Product Owners in backlog refinement, story decomposition, estimation, and value prioritization. Experience supporting teams working with integration -heavy, API -driven, or data -centric systems. Strong understanding of regulatory, privacy, and security considerations in financial services software (e.g., PCI, SOC, FFIEC, CFPB -related requirements). Excellent communication, facilitation, conflict resolution, and stakeholder management skills. Ability to lead multiple Agile teams or a large, scaled program context. Experience working in fast -paced, cloud -first environments (Azure, AWS, or GCP). Preferred Qualifications SAFe Scrum Master (SSM), SAFe Advanced Scrum Master (SASM), CSM, PSM I/II, ICP -ACC, or equivalent certification. Experience working with debt collection/servicing systems, payment processing workflows, or financial case management platforms. Understanding of user -centered design, accessibility standards, and customer journey mapping. Experience supporting Quality Assurance processes including regression, user acceptance testing (UAT), and post -deployment validation. Ability to facilitate technical discussions, backlog elaboration sessions, and dependency alignment across multiple teams. Experience contributing to or establishing Centers of Excellence (Agile CoE) or process governance programs. Key Competencies Strong servant leadership mindset with a focus on empowering teams. Exceptional analytical, organizational, and problem -solving skills. Ability to drive transparency, predictability, and continuous delivery. Comfortable facilitating executive -level reporting, burn -up metrics, dashboards, and KPI updates. Ability to maintain a positive, motivating influence within high -pressure or sensitive delivery timelines.

Responsibilities: Under the Direction of the Chief Financial Officer, is responsible for supporting the financial and operational units of the organization, managing tools and systems for tracking and analyzing data trends, and preparing utilization and cost projections. Responsible for carrying out all activities of the department in such a manner that fulfills CMHA-CEI's mission, policies and procedures. Activities involving modification to data and data structures must also be carried out in a manner that meets the procedures, requirements and consultation of the Information Services Department. Requirements: Possession of a Bachelor's degree in Accounting, Computer Science, Healthcare Informatics, Statistics, Mathematics, Economics, Information Management or related field required. Education requirement may be waived, on a case by case basis, for a combination of education, directly related experience, and demonstrated SQL and Object Oriented Programming ability. Two years of experience working with data analytics/business intelligence and data visualization tools required. Knowledge of complex SQL queries required. Knowledge of C#, SQL Server Reporting Services (SSRS), PowerBI, or similar tools required. Ability to analyze large amounts of data and make decisions accordingly required. Ability to complete assignments within structured time lines required. Ability to communicate accurately and effectively both verbally and in writing. Access to reliable means of transportation for job related use required. Ability to utilize close peripheral vision (closer than 20 inches) with the computer terminal for extended periods of time. Conditional Employment Requirements: Employment offers for this position will be contingent upon the results of background verification and credentialing procedure consisting of: Michigan State Police clearance check, educational background check, and verification of an acceptable work history. Must be able to pass a pre-employment drug screen. To Apply: Applicants must submit an employment application. Resumes cannot be substituted for the employment application. CMHA-CEI's promotion of diversity is fueled by the desire to seek equality of opportunity for all persons. CMHA-CEI is an Equal Opportunity Employer and a Drug Free Workplace. Salary/Hours: Salary commensurate with experience and education. 40 hours per week. Location: Lansing, Michigan.

About Us SolomonEdwardsGroup, LLC ("SolomonEdwards") is a full-service professional services firm offering financial, operational, and technology consulting and operations support. We work with some of the world's most prominent companies to help them envision and achieve a better future. We know that our consulting services are only as meaningful as the people and talent behind them, and we are committed to recruiting incredibly talented, committed, collaborative individuals who can help us deliver exceptional client service. For more information, visit SolomonEdwards Position Summary: SolomonEdwards is looking for a Mortgage Business Analyst for one of its mortgage clients to perform daily loan reviews to ensure the accuracy of loan findings. You will provide support in managing a broad variety of departmental operations including special projects, strategic planning processes and initiatives, and conducting data integrity, compliance, and operational efficiency analysis and reporting. As the Mortgage Business Analyst, you will develop interim automated solutions to assist various departments, create exception reporting, and automate routines in addition to various other department-related activities. Position Locations: Phoenix, AZ Tampa, FL St. Louis, MO Plano, TX Essential Duties: - Create and produce regular compliance reports that serve to hold the division accountable for meeting defined targets. - Serve as a point person to interact with internal and external clients to facilitate various complex projects and presentations. - Assist business units with developing interim business tools to facilitate an increased level of efficiency. - Support the Operations team with data analysis and problem-solving. - Draft policies and procedures for the different department roles and responsibilities. - Perform other related duties as required and assigned. - Demonstrate behaviors that are aligned with the organization's desired culture and values. Qualifications: - Bachelor's degree in business administration or related field required. - Financial Services and, if possible, mortgage industry experience preferred. Skills and Job-Specific Competencies: - Highly proficient in Excel, Word, and PowerPoint. - Must possess superior analytical skills. Travel Requirements: No travel will be required, unless at the client's discretion. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be provided to qualified applicants or candidates with disabilities upon request to enable them to perform essential functions. This role may require mobility to attend in-person meetings, sitting or standing for extended periods, and the use of telephone, computer, or other electronic communication devices. Salary Range: SolomonEdwards values your unique and individual experience and background. As such, we take a comprehensive approach when determining compensation for our roles. The compensation for this specific role is based on a wide range of factors, including but not limited to, education, licensure and certifications, location, experience, and training. A reasonable estimate for the current hourly range for this role is $20-24. Benefits: We are committed to providing health and financial stability by offering a comprehensive suite of benefits. Benefits include access to top-tier employers and job opportunities, health insurance, sick leave, and 401(k). Inclusion and Diversity Statement: SolomonEdwards is an Equal Opportunity/Affirmative Action employer. We firmly believe in fostering an inclusive and diverse workplace environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, veteran status, or any other characteristic protected by applicable laws. All employees, including managers and supervisors, are responsible for upholding our EEO and diversity principles. Discrimination or harassment of any kind will not be tolerated. We value the contribution and wisdom of the team. At SolomonEdwards, we have built a vibrant and inclusive community. Our team members are curious, committed, and diverse. In keeping with our mission to build value through people, we cultivate a culture where differences are celebrated, and all members are treated fairly and equitably. Employees, business partners, and our extended stakeholder family are empowered to share their experiences, ideas, and perspectives; and to be their whole selves. Privacy: We adhere to the California Consumer Privacy Act (CCPA). Your privacy is important to us, and we never sell your data to third parties. Personal information is only collected to match applicants with job opportunities. Copy/paste this URL to learn more about your rights: SolomonEdwards' Privacy Policy. Our Recruiter Promise: Our talent acquisition team prioritizes integrity, professionalism, and transparency in every interaction. When you engage with SolomonEdwards, you can trust a respectful, secure experience from verified contacts. Copy/paste this URL to learn more about how we protect your candidate experience: Recruiter Promise. Job Ref: 141861 ### Place of Work On-site ### Requisition ID 141861 ### Application Email ****************************

ASM Research provides services in support of the Military OneSource Program for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, referrals, and counseling to about 4.7 million persons or "participants," which includes military service members, their families, and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure real-time text/video chat, email, or postal mail and include non-medical counseling; financial counseling; tax assistance; spouse education and career information; adoption information; child care; Exceptional Family Member Programs (EFMPs); deployment support; disability information; elder care; educational services for adults, children, and youth; relocation services; pet care; health and wellness coaching; housing assistance; legal service referrals; single service member services; lodging; military benefits; relationship support; skill building services for parenting; spouse relocation and transition; peer-to-peer support; and support for everyday issues (e.g., locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to monitor performance for all Military OneSource operations to meet minimum standards in the SLAs and Performance Metrics. In this role they will monitor customer interactions and review/analyze customer feedback to evaluate overall customer experience. Assigns root cause and identifies systemic quality problems. Uses data from call observations to create quality improvement action plans and drive projects working with team and third-party vendors. Accurately compares measurements between team, vendors and client partners. Reports findings from complaints and call monitoring to the client, internal, and vendor teams. Makes recommendations on quality initiatives. **Job Responsibilities** + Conducts audits and reviews using scoring protocols for calls and/or case records using a pre-determined set of criteria, documenting results in a detailed report. + Supports data entry and analysis following URAC minimum standards and defined SOPs as specified in the Quality Management Plan. + Maintains and provides all records and reports pertaining to QA documentation. + QA Analysts adhere to and promote auditing standards, participate in team meetings, training requirements and calibration sessions. + Supports analysis of Duty to Warn, Adverse Incidents, and Mandated Reporting in compliance with defined processes and reporting standards + Monitors customer interactions for timeliness of answer, active listening, request/issue identification, correct call hold, professionalism, compliance requirements, request/issue resolution, and appropriate closing. + Analyzes survey results for improving communication process and providing feedback to the communication owners. + Utilizes quality monitoring program to compile and track performance at individual, functional, and program levels. + Provides feedback to agents and managers based on observed strengths and improvement opportunities. + Analyzes readership, comprehension and application of communicated actions. + Serves as a resource and escalation point for all lines of business so that reviews of calls are accurate for technical content and employees are provided with the correct policies, procedures, and/or reference materials. + Identifies trends in service and provides that data to the training team to enhance current training. + Documents customer/call communications processes and makes recommendations. + Implements operational process improvement initiatives on a regular basis, as well as through long-term projects. + Provides call quality metrics data to generate and maintain volume forecasts to support management with scheduling and staffing needs. + Leads brainstorming sessions to improve call system, communications processes, customer satisfaction, agent processes and agent effectiveness. + Completes activities related to deploying communications including but not limited to creating checkpoints based on important points, creating surveys for reader feedback and continuous improvement, and providing recommendations for communications process improvement. + Coordinates with client to create content for agent communications. + Develops and distributes new agent communications, researching content and obtaining appropriate feedback and reviews as needed. + Creates and implements training plans to orient new hires and ensure a smooth transition from learning environment to daily production environment. + Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + U.S. citizen and fluent English speaker + Possess strong written and verbal communication skills + Must submit to and successfully pass a DoD-initiated Tier 2 - Public Trust Background Investigation + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of work experience may be considered in lieu of Bachelor's degree) + Solid working knowledge of standard computer software (Microsoft Office business suite to include Outlook, Word, Excel, PowerPoint, and Project) **Other Job Specific Skills** + Demonstrated ability to contribute to quality assurance program creation or execution. + Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability to explain and present ideas clearly and concisely to diverse audiences, using appropriate language. + Excellent analytical skills and strong decision-making abilities. + Proven ability to achieve and maintain departmental quality standards. + Strong Internet software and Windows operating systems and software skills. + Demonstrated ability to train and develop new and existing support agents. + Excellent interpersonal, facilitation, and relationship management skills. + Demonstrated ability to effectively communicate and interact with interdepartmental staff and across organizational lines. + Critical thinker with the ability to solve complex problems; able to apply quality improvement techniques. + Great coordination skills across multiple departments of the Customer system. **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $25.00 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.