Call center representative jobs in Warren, MI

Under the general supervision of the Call Center Administrator, the Call Center Clinical Specialists are responsible for completing telephonic clinical screenings and assessments to determine eligibility into the public mental health system so that consumers will receive the appropriate level of care. PRINCIPAL DUTIES AND RESPONSIBILITIES: Determines appropriate levels of care for referral, assisting clients in selecting appropriate service providers. Initiates referrals to selected providers. Provides re-authorization of SUD/Mental Health/co-occurring services. Assists providers with additional client information to provide appropriate referral for treatment services. Evaluates clinical appropriateness for consumers. Establishes funding eligibility. Applies priority status criteria for placement. Conducts follow-up with clients who were admitted for treatment to assist them with a continuum of care. Monitors client's compliance with services and assists with aftercare/recovery plan services. Reviews requests for authorizing/reauthorizing medically appropriate services and length of stay. Manages client care through the MH-WIN system. Provides community callers with information related to community resources and assists callers with information on how to access community services. Utilizes computer to perform clinical and administrative job functions. Ensures that consumers are authorized for interventions that meet medical necessity and are least restrictive. Works collaboratively with providers, health home teams, and community agencies. Proposes alternative and creative Care Plans when progress is stalled. Participates actively in program enhancements and the QI program. Conducts data gathering, documentation and analysis. Applies Medical Necessity Criteria for Behavioral Health services and applicable standardized assessments, i.e., Level of Care Utilization of System (LOCUS), Supports Intensity Scale (SIS), American Society of Addiction Medicine Patient Placement Criteria (ASAM), Autism Diagnostic Observation Scale Second Edition (ADOS-2), Autism Diagnostic Interview - Revised (ADI-R), Developmental Disabilities - Clinical Global Impression Severity Scale (DD-CGAS), as well as other medical necessity tools and the Federal Confidentiality Regulations, 42 CFR, Part 2. Conducts initial and ongoing review of enrollee's clinical condition both behavioral and physical. Communicates with medical and behavioral providers regarding treatment planning. Communicates with medical and behavioral providers regarding clinical and psychosocial needs. Ensures that the reauthorizations database is continuously updated and reflects the current status of individuals in treatment. Tracks and monitors cost factors relative to service utilization, treatment activities, and other access and placement criteria. Enters data and reports into written formats and electronic databases. Monitors provider services for adherence to priority Federal, State and Medicaid admission requirements. Identifies trends at the provider and network level and submit suggestions for clinical training and or technical support. Reviews behavioral assessments, diagnostic reports and treatment plans to assess the appropriateness of the authorization request. Performs related duties as assigned. KNOWLEDGE, SKILLS AND ABILITIES (KSA's) Knowledge of DWIHN policies, procedures and operations. Knowledge of the DWIHN provider network. Knowledge of medical and behavioral health practices and terminology. Knowledge of MDHHS policies, rules, regulations and procedures. Knowledge of Call Center Operations. Knowledge of Customer Service practices and principals. Knowledge of co-occurring and substance use treatment services. Knowledge of the American Society of Addiction Medicine Patient Placement Criteria (ASAM) and the Federal Confidentiality Regulations, 42 CFR, Part 2. Knowledge of SUD Policies and Procedures. Knowledge of various treatment modalities including Opiate Maintenance Treatment (OMT) (and re-authorization of Medication Assisted Treatment (MAT) criteria), case management, chemically-dependent pregnant women, co-occurring individuals, SMI/SED and I/DD populations. Knowledge of women specialty services requirements. Knowledge of priority population admittance. Knowledge of State Disability Assistance (SDA). Knowledge of Intravenous Drug User (IDU) management. Knowledge of and ability to use screening and assessment tools for behavioral health services. Knowledge of and ability to use treatment planning, case management and continuing care for behavioral health services. Knowledge of documents / regulations that govern the provision of mental health services, e.g., Medicaid Manual Mental Health and Substance Abuse Chapter III, State Plan for Medicaid, Michigan Department of Health and Human Services Quality Plan, BBA requirements and the Mental Health Code. Knowledge of the practices and principles of psychological, emotional, and sociological assessment and diagnosis. Knowledge of diagnostics, psychopharmacology, and supportive treatment approaches as applied to a severely mentally ill (SMI) adult population. Knowledge of the identification and treatment of co-occurring mental health and substance use disorders. Knowledgeable of psychotropic medications. Knowledge of Pre-Admission Review (PAR) Screening. Knowledge of the practices and principles of psychological, emotional, and sociological assessment and diagnosis. Computer skills Time management skills Organizational skills Critical thinking skills Decision Making skills Customer Service skills Language skills Listening skills Relationship building skills Teamwork skills Training skills Ability to communicate orally. Ability to communicate in writing. Ability to work effectively with others. Ability to work with an ethnically, linguistically, culturally, economically and socially diverse population. Judgement/Reasoning ability. REQUIRED EDUCATION: A Master's Degree in Social Work, Psychology, Counseling, Nursing (a Bachelor's Degree will be accepted), the Human Services, the Social Services or a related field. REQUIRED EXPERIENCE: Three (3) years of professional clinical experience in behavioral healthcare or a community mental health setting. REQUIRED LICENSE(S). A Valid State of Michigan clinical licensure: RN, LMSW, LMHC, LPC, LLP or PhD. A valid State of Michigan Driver's License with a safe and acceptable driving record. Working Conditions Contingent staff are allowed to work remotely with management approval. This description is not intended to be a complete statement of job content, rather to act as a general description of the essential functions performed. Management retains the discretion to add or change the position at any time. Please Note: DWIHN requires proof of being fully vaccinated for COVID-19 as a condition of employment. Medical or religious accommodations or other exemptions that may be required by law, will be approved when properly supported. Further information will be provided during the recruitment process. The Detroit Wayne Integrated Health Network is an Equal Opportunity Employer

Job DescriptionJoin our dynamic team at R&R Car Company, where we are seeking a proactive individual to engage with customers and facilitate appointments for our dedicated sales representatives. As an in-store Call Center Specialist, you will play a pivotal role in ensuring a seamless vehicle purchasing process for our clientele. The ideal candidate possesses exceptional communication skills, both verbal and written, and demonstrates a strong commitment to professionalism. We value individuals who are receptive to feedback, dependable, and possess a positive attitude with a desire for personal and professional growth. Collaboration is key, as we foster a team-oriented environment where every member contributes to our collective success. Our flexible scheduling options allow for a work-life balance, with shifts available from Monday to Saturday between 9:30am and 7pm, totaling 45-55 hours per week. We are looking to fill 5 days per week, Saturdays required. We understand the importance of accommodating individual preferences and are open to discussing alternative arrangements. Starting compensation is $14.00 per hour. Additionally, lucrative bonuses are offered, providing ample opportunity for financial growth. As well, this position is 1099. Duties include but are not limited to: - Conduct market research to identify potential clients and industries for automotive sales - Develop and implement strategic plans to target new clientele - Build and maintain relationships with clients via phone calls, text messages, and emails - Collaborate with the sales team to develop effective sales strategies - Provide loan applications to customers and collect necessary documentation for approvals - Track and report on self-performance, pipeline, and results using CRM software - Stay up-to-date with industry trends, market conditions, and competitor activities At R&R Car Company, located in Mt Clemens & Roseville, MI, we are passionate about both vehicles and customer satisfaction. By combining these passions, we deliver a superior car buying experience characterized by a diverse inventory of high-quality used cars, trucks, and SUVs tailored to meet the unique needs of our customers. Join us in providing unparalleled service, reliability, and quality to our valued clientele. View our website here to see more about us: **************************** & Our FaceBook page: *************************************

At Genisys Credit Union, we value our employees who are essential to our ongoing growth and success as a financial institution of choice. We offer a supportive, inclusive, and diverse work environment where you are comfortable to be you. Our team is proud to support the communities we live and work in. Our locations are consistently recognized for providing excellent customer service and we are excited to be adding to our team. We are currently seeking motivated candidates for a Full Time Call Center Representative position at our Home Office in Auburn Hills, MI. This position has the opportunity to earn incentive pay. This position is also eligible for a hybrid schedule after training is complete. Position Purpose: Interact with members and process member requests and transactions. Offer Credit Union products and services whenever appropriate. Research and resolve member problems. Proactively seek out new process improvements for the department. Maintain/monitor phones, chat, email and social media. Job Duties (include but not limited to): Interact with members via phone, e-mail, chat and other media as appropriate. Answer member questions concerning their accounts and Credit Union services. Promote the sale of Credit Union products and services. Provide members with information necessary to make informed decisions regarding their financial transactions. Process a variety of member transactions such as check orders, balance information, fee disputes, etc. Qualifications High school graduate or equivalent Up to two years of customer service experience; sales/retail sales experience preferred Skills/Abilities: Strong typing abilities. Good verbal public relations skills. Communicate verbally and in writing. Able to operate calculator, word processor, and related computer applications. Well organized. Strong commitment to cross selling and over coming objections when cross selling applicable products and services. Maintain confidentiality of member data. Benefits Paid Time Off Health, Dental, Vision, Life Insurance, Flexible Spending Accounts, & Short Term/Long Term Disability Available Tuition Reimbursement Program Holiday pay at 8 hours per observed holiday Free Financial Planning Assistance 401k up to 3% match and 5% Profit Share Don't meet every single requirement listed here? That's okay! At Genisys, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this position but your qualifications or past experiences don't align perfectly with those listed in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other open positions we have! EOE M/F/Disability/Veteran

The call center agent is responsible for assisting in the administration, field productivity, and field profitability of the Service Department. The incumbent also assists the Call Center Manager in achieving the applicable sections of the corporate strategic plan. Benefits Paid Training Careers Advancement Opportunities Competitive Compensation Year-Round Work Spiffs, Rewards, & Employee Contests Initiative, integrity, organizational, and supervisory skills are essential to achieving departmental and corporate goals in this position. Job-related contact can occur with virtually all demographic groups, with the majority of daily contacts being with service customers. Representative duties include: Assisting the Call Center Manager in the planning, organizing, and coordination of department resources and goals. Scheduling service jobs taking into consideration the expected complexity of the job versus the experience and capabilities of available technicians. Cooperating with all Department Managers in support of all facets of the Service Department's goals and objectives. Helping in the resolution of customer complaints in a timely, efficient and cost-effective manner, and reporting all such incidents to the Service Manager. Performing related staff-level duties as directed by the Call Center Manager. Job Qualifications: Proven experience in a customer service environment preferably in HVACR contracting or building services industry. Excellent oral and written communication skills, including the ability to work with diverse customer groups, all personnel levels in the HVACR field, suppliers, and the hearing impaired. Skill and ability to sell service jobs and service contracts, face-to-face, in a letter, and on the phone. Current (state) driver's license. Compensación: $17.00 - $21.00 per hour There are many exciting options for a career in HVACR waiting to be explored. If you're looking for a career that offers flexibility, job stability, strong pay, benefits and more, then you've come to the right place!

🚨 Now Hiring: Call Center Representative 🕗 Schedule: Monday-Friday | 8:30 AM - 5:00 PM At Binson's, we believe in three things: Better Products, Better Services, Better Lives-and we live it every day. We're a fast-growing, family-owned health care company with a big heart and locations across Michigan, Indiana, and Florida. If you're looking to make a real impact in people's lives, you're in the right place. 🚀 The Role: Call Center Representative This role will be the frontline connection between patients, healthcare providers, and our team-answering calls, processing orders, and ensuring every interaction is handled with care and accuracy. You'll play a key role in delivering exceptional customer service by managing patient information, verifying insurance, and coordinating seamless communication across departments. 🔍 What We're Looking For High School Diploma or equivalent At least 3 years of experience in a call center or customer service role-bonus if it's in health care! Strong verbal & written communication skills Proficient in using computers and managing data Experience with multi-line phone systems Highly organized and detail-oriented Calm under pressure and compassionate with every caller 🛠 What You'll Be Doing Take incoming calls from patients, caregivers, and providers, offering friendly, knowledgeable support Accurately enter new patient information, including diagnoses, physician details, insurance, and product needs Process physician orders, verify insurance, and ensure orders are complete and ready to go Keep patients and providers in the loop with timely updates and follow-up calls to ensure satisfaction Manage a multi-line switchboard, routing calls efficiently to keep operations running smoothly Resolve concerns, answer questions, and make sure patients feel cared for every step of the way Work with internal teams to keep communication flowing and patient care seamless 💡 Perks & Benefits Competitive pay 💰 Full benefits: Medical, Dental, Vision & Life Insurance 🏥 Paid time off + floating holiday 🌴 401(k) Retirement Savings Plan 💸 Training and growth opportunities 🚀

Job DescriptionDescription: The Call Center Patient Representative answers phones promptly and professionally, and is responsible for scheduling patient appointments, entering and updating patient demographic information, and verifying insurance information. Requirements: ESSENTIAL JOB FUNCTION/COMPETENCIES Responsibilities include but are not limited to: Responsible for acquiring critical demographic, financial, medical and insurance information from patients in a professional, courteous, caring and compassionate atmosphere. Answers telephones in a professional manner. Schedules appointments. Takes messages for patients using electronic medical records. Verifies and updates patient demographic information. Registers new patients. Addresses patient requests and inquires. Resolves patient concerns. Returns calls as necessary. Updates registration and insurance information for existing patients. Performs other position related duties as assigned. Employees shall adhere to high standards of ethical conduct and will comply with and assist in complying with all applicable laws and regulations. This will include and not be limited to following the Solaris Health Code of Conduct and all Solaris Health and Affiliated Practice policies and procedures; maintaining the confidentiality of patients' protected health information in compliance with the Health Insurance Portability and Accountability Act (HIPAA); immediately reporting any suspected concerns and/or violations to a supervisor and/or the Compliance Department; and the timely completion the Annual Compliance Training. CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS N/A KNOWLEDGE | SKILLS | ABILITIES Adept at multitasking. Customer-oriented with ability to remain calm in difficult situations. Detail-oriented. Excellent verbal and written communication skills. Knowledge in healthcare systems operations such as EMR. Skill in using computer programs and applications including Microsoft Office. Complies with all health and safety policies of the organization. Complies with HIPAA regulations for patient confidentiality. EDUCATION REQUIREMENTS High School Diploma or equivalent required. EXPERIENCE REQUIREMENTS Previous experience in a busy medical office preferred. REQUIRED TRAVEL N/A PHYSICAL DEMANDS Carrying Weight Frequency 1-25 lbs. Frequent from 34% to 66% 26-50 lbs. Occasionally from 2% to 33% Pushing/Pulling Frequency 1-25 lbs. Seldom, up to 2% 100 + lbs. Seldom, up to 2% Lifting - Height, Weight Frequency Floor to Chest, 1 -25 lbs. Occasional: from 2% to 33% Floor to Chest, 26-50 lbs. Seldom: up to 2% Floor to Waist, 1-25 lbs. Occasional: from 2% to 33% Floor to Waist, 26-50 lbs. Seldom: up to 2%

Call Center Agents are responsible for the collection of sensitive information required to mobilize field office personnel. Data must be accurately entered into various software systems and will be transmitted electronically to field offices who will mobilize the appropriate personnel. Attention to detail, strong customer service skills, and the ability to provide compassionate and supportive responses while dealing with homeowners is a must. The call center is a 24-7-365 operation, so candidates will be assigned to the appropriate shift. Essential Functions Independently and professionally respond to incoming emergency calls from customers, referrals from fire or police departments, and Third Party Programs. Assist customers with concerns and distribute all relevant data to field offices Maintain a customer database to include detailed data entry into web-based third party applications Comprehensive understanding of customer service, principles, and practices Work under time constraints to meet specific timelines Attention to detail and keen sense of safeguarding other people's property and information Responsible for maintaining a professional presence while answering calls Use discretion as necessary when routing calls or providing information regarding the organization to callers Adapt quickly with changes to process and procedures within BELFOR to support insurance industry requirements and BELFOR emergency response personnel Follow precise client required protocols and BELFOR procedures Operate effectively and professionally in close team environment requiring self-motivation and ability to multitask in a fast-paced environment Train new employees as needed Flexibility with scheduling as shifts are likely to change based on the needs of the Call Center Other projects and duties as assigned

Veterinary Call Center RepresentativeJob Description Job Title- Veterinary Call Center Client Ambassador Company- Veterinary United About Us: At Veterinary United, we're a family-owned veterinary practice group with 24 clinics across Michigan, dedicated to providing high-quality medicine and exceptional client service. Our mission is to Inspire, Empower, Lead, Evolve, and Believe in our teams and the pets they care for. We're excited to welcome compassionate and driven individuals to join our growing family! Position Overview: Are you someone who thrives in a fast-paced environment, enjoys problem-solving, and has a passion for helping others? Our Veterinary Call Center Client Ambassador role is perfect for individuals who excel in a fast- paced environment, enjoy solving situations, love engaging with people, and have a knack for quick thinking. Based at our Chesterfield, MI, location, you'll handle extremely high-volume phone traffic with poise while efficiently coordinating calls and appointments across multiple clinic locations. Knowledge of the local area, attention to detail, and a passion for community engagement are key to success in this role. Key Responsibilities: Handle extremely high-volume phone traffic while maintaining a positive and professional demeanor. Efficiently direct calls and schedule appointments across Veterinary United's clinics. Use your knowledge of the local area to seamlessly guide clients to the appropriate clinic. Provide accurate information about services, clinic locations, and availability. Think on your feet to solve problems and prioritize tasks effectively. Input client and pet details accurately into our system. Serve as a resource for clients, ensuring every interaction is handled with empathy and care. Support clinic operations with additional administrative tasks as needed. Position Goals: The primary goal of this role will be to nurture the client experience by getting them the exact information and service they need! Our Veterinary Call Center Client Ambassadors will be a key part with matching the client to our passionate Doctors! Qualifications: High school diploma or equivalent required. Demonstrates high- level reception and/or Veterinary Assistant or Licensed Veterinary Technician knowledge Strategic thinker, know how to schedule appointments based on geography, time, medical needs, etc. Previous experience in a fast-paced customer service or call center role required. Strong communication skills with a natural ability to connect with people. Proven ability to multitask and stay organized in a busy environment. Familiarity with metro Detroit, Lansing, and surrounding areas is highly advantageous. Quick problem-solving skills and adaptability to shifting priorities. Proficiency with computers and the ability to quickly learn new systems. A genuine passion for helping the community and supporting pet owners. Prior call center or front- desk experience. Experience in vet med or human healthcare preferred. What We Offer: Competitive compensation. Comprehensive benefits package, including medical, dental, and vision insurance. Paid time off and holiday pay. Generous employee discounts on services, goods, and wellness plans. Opportunities for growth and development within Veterinary United. A supportive and collaborative team culture. Veterinary United is an equal-opportunity employer and values diversity in our team.

Join Our Team and Make a Difference! We strive to execute our mission of enriching people's lives: members, employees, and communities. Our vision is to be a leader in our industry by providing quality financial services, developing an empowered and diverse team, and making our communities a better place to live. We do this by abiding by our core values of Empowerment, Accountability, Transparency, Collaboration, and Volunteerism each day, and have a strong focus in community involvement. Why Dort Financial Credit Union? Comprehensive Benefits: Medical, dental, and vision insurance; Life/AD&D and Disability Insurance; HSA/FSA plans Additional Benefits: Tuition reimbursement; LegalShield; Pet Benefits; Employee Assistance Program; free Telemedicine; competitive 401(k) match with Safe Harbor; referral bonuses; and paid time off, including holidays. Your Role: As a vital member of our team, you will be building and strengthening member relationships by providing technical support for all online banking services and applications while matching their needs with our products and services. Along with other tasks, your role will involve: Answering incoming calls while providing a positive and professional image Initiating enrollment of new member accounts following proper procedures and accuracy Processing monetary and non-monetary transactions for our members Researching and resolving online and mobile banking issues Handling general inquiries from members, potential members, team members, etc relating to Credit Union products and services What We're Looking For: Education: High School Diploma or GED required. Experience: We value at least one year of credit union or financial experience, in call center environment preferred. Skills: You should be bondable and proficient with Microsoft Office or similar software, with a positive attitude and excellent communication skills. Ready to Join Us? If you're enthusiastic about making a meaningful impact and growing your career with a supportive and dynamic team, apply now and start your journey with Dort Financial Credit Union today! *Sponsorship for work authorization is not available for this position. Candidates are responsible for ensuring they have the legal authorization to work in the location where they apply.*

Job Description We only HIRE the BEST! Who We Are: We are a high-growth, high-performance plumbing and water treatment company with a relentless focus on serving and impacting our communities within the Southeast Michigan area. Our goal is to be the #1 Kinetico Water Treatment dealer and the largest plumbing company in our market. We are a three-time "TOP PLACES to Work" Company. Get to know CGC Home Services, what we do and who we are: ***************************** To achieve this, we need top-tier team members who can dominate the field. Who You Are: You are an elite competitor-not just in Plumbing and Water Treatment, but in life. You don't settle for "good enough." You push limits, break records, and refuse to be outworked. You thrive in a fast-paced, high-performance environment. You like to set sales appointments and schedule. Key Responsibilities: Customer service interaction Manage incoming calls to identify, assess, and meet the diverse needs of our customers Generate sales appointments from leads coming from sources such as a phone call, internet, lists, etc Keep accurate records of customer interactions Follow established department procedures, guidelines, and policies Serving our external and internal customers with urgency and grace Skills and experience we are looking for: Proven customer service experience Strong phone contact handling Generating sales appointments Communication experience Bilingual (Spanish) is helpful Active listening skills Solid computer/typing skills Familiarity with MS Office A heart to serve a variety of personalities and (potentially difficult) circumstances Ability to multi-task Ability to Prioritize Manage time effectively Willingness to go the extra mile when engaging customers A "Get It Done" Mentality We will provide quality service along with quality customer experience. Our Call center team is the "Heartbeat" of our operation and serves all departments and customers. The Call center representatives primary responsibility will act as a liaison, providing product and services information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Drive a Culture of Accountability & Winning Excel in a high-performance environment without excuses. You challenge your peers, hold yourself accountable, and raise the bar every single day. Track & Dominate Your Scorecard Know your numbers. Live in your KPIs, because results matter as we drive this offering to our communities Mentor & Uplift Others Around You Push others to be better. Support our teammates and help create a culture of continuous growth and leading Lifelong Learner & Growth-Minded You are always improving and learning from others. You actively seek out mentorship, coaching, and new techniques to sharpen your edge What We Offer: Competitive pay structure Career Growth Opportunities- we promote from within! Take home vehicle A Highly Competitive, High-Energy Culture- you will be surrounded by A-players. Best-in-Class Training & Coaching- we invest in your success. Industry-Leading Products & Services Ready to drive our business to new levels? If you're a highly competitive, self-driven leader ready to Grow our Water Treatment service, we want to talk to you. Apply Now! Candidates are subject to pre-employment testing up to and including drug screening, background check and motor vehicle record check, as applicable

Employment Type: Full-Time / Part-Time Are you a friendly, organized, and detail-oriented individual who enjoys helping others? Our growing physical therapy clinic is looking for a Call Center Representative to be the first point of contact for patients seeking care and support. If you thrive in a fast-paced environment and want to be part of a team focused on improving lives, we'd love to hear from you! About Us: We are a patient-centered physical therapy clinic dedicated to helping individuals recover, strengthen, and thrive. Our team of licensed therapists and support staff work closely with patients to provide customized treatment plans and exceptional care. Job Description Key Responsibilities: Answer incoming phone calls in a courteous, professional manner Schedule, confirm, and reschedule patient appointments Provide information about our services, therapists, and clinic policies Verify insurance coverage and collect necessary patient details Assist with appointment reminders, follow-ups, and general inquiries Accurately enter and update patient information in the scheduling system Communicate effectively with clinical staff to ensure smooth workflow Qualifications Previous experience in a medical call center or healthcare office (preferred but not required) Excellent verbal communication and customer service skills Strong attention to detail and ability to multitask Familiarity with medical terminology and insurance verification is a plus Proficient with computers, scheduling software, and basic office tools Bilingual (English/Spanish) a plus Additional Information Competitive pay and growth opportunities Supportive and collaborative team environment On-the-job training and development Health benefits (for eligible employees) Meaningful work helping people improve their quality of life

Employment Type: Full-Time / Part-Time Are you a friendly, organized, and detail-oriented individual who enjoys helping others? Our growing physical therapy clinic is looking for a Call Center Representative to be the first point of contact for patients seeking care and support. If you thrive in a fast-paced environment and want to be part of a team focused on improving lives, we'd love to hear from you! 🏥 About Us: We are a patient-centered physical therapy clinic dedicated to helping individuals recover, strengthen, and thrive. Our team of licensed therapists and support staff work closely with patients to provide customized treatment plans and exceptional care. Job Description 📋 Key Responsibilities: Answer incoming phone calls in a courteous, professional manner Schedule, confirm, and reschedule patient appointments Provide information about our services, therapists, and clinic policies Verify insurance coverage and collect necessary patient details Assist with appointment reminders, follow-ups, and general inquiries Accurately enter and update patient information in the scheduling system Communicate effectively with clinical staff to ensure smooth workflow Qualifications Previous experience in a medical call center or healthcare office (preferred but not required) Excellent verbal communication and customer service skills Strong attention to detail and ability to multitask Familiarity with medical terminology and insurance verification is a plus Proficient with computers, scheduling software, and basic office tools Bilingual (English/Spanish) a plus Additional Information Competitive pay and growth opportunities Supportive and collaborative team environment On-the-job training and development Health benefits (for eligible employees) Meaningful work helping people improve their quality of life

Job Description Call Center Representative With more than 25 years in business, Luxury Bath is one of the fastest growing brands in the acrylic bath remodeling industry. We offer custom bath remodeling that enriches the lives of those we touch with bathrooms that are attractive, durable and maintenance-free. Luxury Bath / Mobility Remodelers is looking for a Super Star telemarketer for our Port Huron, MI market and surrounding areas to join our winning team. Join our team of professionals and earn a substantial income, work for one of the fastest growing companies in the industry. Jump on the board NOW! Earn money while making a positive impact that help homeowners improve their homes. Morning & evening shifts available. This is not a remote job. We need people to work full time in our call center. General Purpose: Customer Service skills is a must. Contact homeowners by telephone, set up qualified appointments for free consultations. Confirm, Reschedule, rehash, and cold call. Input lead information, update reports and answer phone calls from ads. Main Job Tasks and Responsibilities: • Deliver scripted pitch to the homeowners • Adjust scripted pitch to meet needs of specific homeowners • Handle homeowner's questions and objections • Obtain homeowners information including names and addresses phone numbers etc. • Receive appointments over the telephone • Input appointment details into the computer system • Input homeowners' information and important details of conversation • Confirm appointments placed with canvassers or sales representative • Issue appointments for reps to meet prospective homeowners • Quality control phone calls • Answer telephone calls from potential homeowners who are responding to advertisements • Contact homeowners to follow up on initial interaction • Update lead information and maintaining reports Education and Experience: • Knowledge of sales and marketing principles and strategies • Relevant work experience in telemarketing, sales, marketing, or promotions • Product knowledge --Training provided • Proficiency in relevant computer applications Key Competencies: • Communication skills Information gathering & management • Persuasiveness Adaptability • Initiative Tenacious• Resilient Stress tolerance • High energy level Self-Motivation • Industry best training • Ongoing Support • Advancement Opportunities Powered by JazzHR Yjm2fiSBeK

Qualfon, is seeking experienced Call Center Professionals who aspire to obtain an Insurance License (Personal Lines or Property & Casualty). This seasonal opportunity is part of our esteemed Pre-Licensing Training Program. Participants will receive compensation at a rate of $18 per hour during the Pre-Licensing training period. Upon successful completion of the program and passing the State Exam, candidates will be offered a full-time position as a Licensed Insurance Professional, with a pay rate of $23.50 per hour. The role is customer service focused. Pay: $18/hr during the licensing process | $23.50/hr after becoming licensed Veterans and their family members are encouraged to apply. Responsibilities What you will be doing: • Engage with members via phone, email, and other channels to assist with quotes, new policies, billing inquiries, underwriting questions, and policy changes. • Build rapport and trust by asking thoughtful questions, understanding member needs, and offering accurate solutions to minimize transfers and escalations. • Process insurance transactions such as endorsements, cancellations, and coverage updates while ensuring compliance with industry regulations and internal policies. • Collaborate with insurance carriers and internal teams to resolve issues and provide timely, accurate information. • Maintain required certifications and actively pursuing opportunities to grow product knowledge and sales capabilities. • Meet performance metrics related to service quality, responsiveness, and member satisfaction. Qualifications What Skills & Qualifications are needed: • High School diploma or GED required; some college degree preferred. • At least 6 months of customer service experience required (healthcare, retail, hospitality, food and service industry); some contact center experience is a plus. • Strong written and verbal communication skills with a professional and empathetic tone. • Ability to multitask across multiple applications while maintaining focus and accuracy. • Must have an Active Property & Casualty license or, in cases of prelicensing, must have earned a license within 60 days of hire and must be able to obtain a non-resident license in all 50 states (location-dependent for resident license). • Typing speed of 20 WPM with 90% accuracy. • Solid understanding of insurance compliance and regulatory standards. • Strong research and internet skills; quick learner across various subjectsand systems. • Basic technical troubleshooting skills and comfort with digital tools. About the Company At Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person's life better. Our Qualfon Mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients Qualfon is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran or status as a qualified Individual with a Disability, or any other characteristic protected by applicable federal, state or local law. Pay Range USD $18.00 - USD $23.50 /Hr.

Job Description Immediately hiring Part Time Call Center Agents! Call Center Agents at Clementine provide friendly, professional, and comprehensive support to our clients' customers. Using excellent customer service skills to provide the best possible experience, you'll handle calls for various businesses, ranging from medical offices to apartment complexes to professional services. You'll make sure that all aspects of the message are collected thoroughly and accurately so that our customers can have the confidence that their issue will be relayed to our client. Customer service experience is a plus, but not required. This is an in office position. Your job will be to professionally handle incoming calls, greet callers, provide and request required information, transfer calls, or take messages as necessary. You will work on our state-of-the-art call processing system and will be trained on a variety of call center tools to help properly prioritize customer needs. We are an inbound call center only. We do not perform any outbound telemarketing or hard sales calls. To be successful in this role, you must have: A welcoming voice with an upbeat tone Strong command of the English language with good spelling and grammar Computer skills in a Windows based environment Good attendance The ability to type 35 words per minute or more Compensation: $18 / Hour with perfect attendance. Perfect Attendance is considered being on time for the start of your shift, leaving and coming back on time from any breaks during your shift, and fully completing your assigned shift. Compensation without perfect attendance is $15 / Hour. Shifts Offered: Part time (24 hours per week) Afternoon/Evening schedules available Must be available to work a weekend day (Sat or Sun each week) Training will last approximately one week. On your second week, you will move to your new set schedule. Clementine is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. Don't miss out on this opportunity - Apply Today! Job Posted by ApplicantPro

Job Type: FT40 Pay: starting $17ph Schedule: Mon-Friday, no nights or weekends Shift: General 8/hr shift (Shift times will vary with department schedules) Pinnacle GI Partners values the satisfaction of our employees as the cornerstone of our success. We are actively seeking Call Center Receptionists for our Rochester Hills, MI office. The Call Center Agent will handle incoming calls, directing them to the appropriate department. The role entails scheduling various procedures efficiently, optimizing resource use, and preventing scheduling conflicts. This position also acts as a bridge between physician offices and other departments within the practice. We are looking for candidates with exceptional customer service skills and or experience in a medical office environment. We are dedicated to training the right individuals who are keen to embark on a new career path. Apply today and be part of our journey to success! Responsibilities: * Responsible for answering phone, scheduling procedures and office visits, informing patients regarding required preps * Taking messages, screening and forwarding calls * Checking insurance carriers to ensure practice participation in plan * Entering new insurance information, as needed * Updating / correcting spelling of names, birth dates, etc. to ensure data integrity * Operates variety of standard office equipment such as computer, copier and fax machine * Maintains confidentiality at all times * Keeps manager updated when unusual situations arise while scheduling patients * Make copies of all paperwork necessary to complete job duties for self and the scheduling department * Communicates with physicians re: their preferences when scheduling patients * Sets priorities and demonstrates good judgment while adapting to daily schedule changes and physician requests * Works independently and efficiently under pressure with multiple interruptions and with a high degree of accuracy * Performs other duties as directed by management Qualifications: * High School diploma or equivalent required * Basic knowledge of medical terminology * Knowledge of and/or experience in a private medical office * Must successfully pass a background check and a drug screening Minimum Competencies: * Ability to communicate effectively on the telephone and in writing * Ability to work independently and as a team member * Able to demonstrate accuracy and efficiency * Ability to read and comprehend patient medical charts, medical terminology, prescription medications and physician messages * Strong computer skills and interpretation of EMR systems a plus * Previous scheduling experience, preferred What we offer: A professional work environment where you can learn, enhance your skills and grow into new opportunities. * Competitive pay rates * Paid time off * Paid holidays with bonus paid floating holidays * Medical, Dental, Vision, Life & Disability benefits * 401k retirement plan with company match We are a proud Equal Employment Opportunity Employer. Pinnacle GI Partners participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. To learn more about our Providers and our company please visit ********************************** About Us Pinnacle GI Partners is a family of gastroenterology practices. We strive to differentiate our practices with an excellent patient experience, bringing together a remarkable network of skilled physicians with top-notch equipment, facilities, and opportunities to collaborate as professionals.

At Genisys Credit Union, we value our employees who are essential to our ongoing growth and success as a financial institution of choice. We offer a supportive, inclusive, and diverse work environment where you are comfortable to be you. Our team is proud to support the communities we live and work in. Our locations are consistently recognized for providing excellent customer service and we are excited to be adding to our team. We are currently seeking motivated candidates for a Full Time Call Center Representative position at our Home Office in Auburn Hills, MI. This position has the opportunity to earn incentive pay. This position is also eligible for a hybrid schedule after training is complete. Position Purpose: Interact with members and process member requests and transactions. Offer Credit Union products and services whenever appropriate. Research and resolve member problems. Proactively seek out new process improvements for the department. Maintain/monitor phones, chat, email and social media. Job Duties (include but not limited to): Interact with members via phone, e-mail, chat and other media as appropriate. Answer member questions concerning their accounts and Credit Union services. Promote the sale of Credit Union products and services. Provide members with information necessary to make informed decisions regarding their financial transactions. Process a variety of member transactions such as check orders, balance information, fee disputes, etc. Qualifications High school graduate or equivalent Up to two years of customer service experience; sales/retail sales experience preferred Skills/Abilities: Strong typing abilities. Good verbal public relations skills. Communicate verbally and in writing. Able to operate calculator, word processor, and related computer applications. Well organized. Strong commitment to cross selling and over coming objections when cross selling applicable products and services. Maintain confidentiality of member data. Benefits Paid Time Off Health, Dental, Vision, Life Insurance, Flexible Spending Accounts, & Short Term/Long Term Disability Available Tuition Reimbursement Program Holiday pay at 8 hours per observed holiday Free Financial Planning Assistance 401k up to 3% match and 5% Profit Share Don't meet every single requirement listed here? That's okay! At Genisys, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this position but your qualifications or past experiences don't align perfectly with those listed in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other open positions we have! EOE M/F/Disability/Veteran

We only HIRE the BEST! Who We Are: We are a high-growth, high-performance plumbing and water treatment company with a relentless focus on serving and impacting our communities within the Southeast Michigan area. Our goal is to be the #1 Kinetico Water Treatment dealer and the largest plumbing company in our market. We are a three-time "TOP PLACES to Work" Company. Get to know CGC Home Services, what we do and who we are: ***************************** To achieve this, we need top-tier team members who can dominate the field. Who You Are: You are an elite competitor-not just in Plumbing and Water Treatment, but in life. You don't settle for "good enough." You push limits, break records, and refuse to be outworked. You thrive in a fast-paced, high-performance environment. You like to set sales appointments and schedule. Key Responsibilities: Customer service interaction * Manage incoming calls to identify, assess, and meet the diverse needs of our customers * Generate sales appointments from leads coming from sources such as a phone call, internet, lists, etc * Keep accurate records of customer interactions * Follow established department procedures, guidelines, and policies * Serving our external and internal customers with urgency and grace * * Skills and experience we are looking for: Proven customer service experience Strong phone contact handling Generating sales appointments Communication experience Bilingual (Spanish) is helpful Active listening skills Solid computer/typing skills Familiarity with MS Office A heart to serve a variety of personalities and (potentially difficult) circumstances Ability to multi-task Ability to Prioritize Manage time effectively Willingness to go the extra mile when engaging customers A "Get It Done" Mentality * We will provide quality service along with quality customer experience. Our Call center team is the "Heartbeat" of our operation and serves all departments and customers. The Call center representatives primary responsibility will act as a liaison, providing product and services information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Drive a Culture of Accountability & Winning * Excel in a high-performance environment without excuses. You challenge your peers, hold yourself accountable, and raise the bar every single day. Track & Dominate Your Scorecard * Know your numbers. Live in your KPIs, because results matter as we drive this offering to our communities Mentor & Uplift Others Around You * Push others to be better. Support our teammates and help create a culture of continuous growth and leading Lifelong Learner & Growth-Minded * You are always improving and learning from others. You actively seek out mentorship, coaching, and new techniques to sharpen your edge What We Offer: Competitive pay structure Career Growth Opportunities- we promote from within! Take home vehicle A Highly Competitive, High-Energy Culture- you will be surrounded by A-players. Best-in-Class Training & Coaching- we invest in your success. Industry-Leading Products & Services Ready to drive our business to new levels? If you're a highly competitive, self-driven leader ready to Grow our Water Treatment service, we want to talk to you. Apply Now! Candidates are subject to pre-employment testing up to and including drug screening, background check and motor vehicle record check, as applicable

Qualfon, is seeking experienced Call Center Professionals who aspire to obtain an Insurance License (Personal Lines or Property & Casualty). This seasonal opportunity is part of our esteemed Pre-Licensing Training Program. Participants will receive compensation at a rate of $18 per hour during the Pre-Licensing training period. Upon successful completion of the program and passing the State Exam, candidates will be offered a full-time position as a Licensed Insurance Professional, with a pay rate of $23.50 per hour. The role is customer service focused. Pay: $18/hr during the licensing process | $23.50/hr after becoming licensed Veterans and their family members are encouraged to apply.