Correspondence specialist vs customer service specialist

The differences between correspondence specialists and customer service specialists can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a correspondence specialist, becoming a customer service specialist takes usually requires 6-12 months. Additionally, a customer service specialist has an average salary of $33,238, which is higher than the $32,859 average annual salary of a correspondence specialist.

The top three skills for a correspondence specialist include quality standards, customer service and data entry. The most important skills for a customer service specialist are customer service, strong customer service, and cleanliness.

Correspondence specialist vs customer service specialist overview

	Correspondence Specialist	Customer Service Specialist
Yearly salary	$32,859	$33,238
Hourly rate	$15.80	$15.98
Growth rate	-	-4%
Number of jobs	19,323	223,323
Job satisfaction	-	4
Most common degree	Bachelor's Degree, 57%	Bachelor's Degree, 43%
Average age	43	40
Years of experience	4	12

Correspondence specialist vs customer service specialist salary

Correspondence specialists and customer service specialists have different pay scales, as shown below.

	Correspondence Specialist	Customer Service Specialist
Average salary	$32,859	$33,238
Salary range	Between $19,000 And $54,000	Between $26,000 And $42,000
Highest paying City	-	Boston, MA
Highest paying state	-	Massachusetts
Best paying company	-	Dell
Best paying industry	-	Finance

Differences between correspondence specialist and customer service specialist education

There are a few differences between a correspondence specialist and a customer service specialist in terms of educational background:

	Correspondence Specialist	Customer Service Specialist
Most common degree	Bachelor's Degree, 57%	Bachelor's Degree, 43%
Most common major	Business	Business
Most common college	-	-

Correspondence specialist vs customer service specialist demographics

Here are the differences between correspondence specialists' and customer service specialists' demographics:

	Correspondence Specialist	Customer Service Specialist
Average age	43	40
Gender ratio	Male, 23.8% Female, 76.2%	Male, 32.0% Female, 68.0%
Race ratio	Black or African American, 9.5% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 5.9% White, 63.9% American Indian and Alaska Native, 0.9%	Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 20.0% Asian, 6.8% White, 55.6% American Indian and Alaska Native, 0.7%
LGBT Percentage	6%	7%

Differences between correspondence specialist and customer service specialist duties and responsibilities

Correspondence specialist example responsibilities.

Lead periodic training sessions relate to elements of business documentation via PowerPoint presentations.
Support ISO audits for process documentation and software/ literature distribution, managing follow-up corrective action plans as needed.
Receive training in FOIA, CRM and Sharepoint.
Assist trained and troubleshoot to lower level staff.
Use of Internet to research information relate to patient care reports and medicaid denial reasons.
Adjust all account to reflect the EOB's in accordance with departmental policy and procedures.

Customer service specialist example responsibilities.

Work with customers/companies over the phone and helps troubleshoot technology/service issues while maintaining customer satisfaction in a large call-center capacity.
Mentore the team members and QA team for timely releases.
Monitor reports, compile reviews, and participate in QA calibrations.
Oversee management of social networking presence on Facebook, various travel relate blogs and utilizing various social listening tools.
Provide exceptional customer service to customers regarding MetLife products
Create PowerPoint presentations for forecasting of inventory requirements and overall changes in customer order volume.

Correspondence specialist vs customer service specialist skills

Common correspondence specialist skills

Quality Standards, 18%
Customer Service, 13%
Data Entry, 13%
Medicaid, 8%
SharePoint, 5%
HIPAA, 4%

Common customer service specialist skills

Customer Service, 19%
Strong Customer Service, 9%
Cleanliness, 7%
Front End, 7%
Cash Management, 7%
Customer Transactions, 4%

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Office and Administrative Industry
Correspondence Specialist
Correspondence Specialist vs Customer Service Specialist

Updated January 8, 2025

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