Correspondence specialist vs resolution specialist

Differences between correspondence specialist and resolution specialist duties and responsibilities

Correspondence specialist example responsibilities.

• Lead periodic training sessions relate to elements of business documentation via PowerPoint presentations.
• Support ISO audits for process documentation and software/ literature distribution, managing follow-up corrective action plans as needed.
• Receive training in FOIA, CRM and Sharepoint.
• Assist trained and troubleshoot to lower level staff.
• Use of Internet to research information relate to patient care reports and medicaid denial reasons.
• Adjust all account to reflect the EOB's in accordance with departmental policy and procedures.
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Resolution specialist example responsibilities.

• Used software tools including: microsoft excel, powerpoint, outlook.
• Provide members with accurate and appropriate information to answer questions, troubleshoot issues, and resolve member complaints.
• Respond to service inquiries regarding existing deposit accounts, ATM and debit cards, consumer loans and eCommerce applications.
• Contribute written materials and course content for exercises to NADL training and content to PowerPoint presentations as subject matter expert.
• Analyze, troubleshoot, and resolve complex software, hardware, and networking issues for small and large business owners.
• Contact federal (Medicare, TRICARE), state (Medicaid), and private health insurance companies for lien information.
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