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Correspondence specialist vs service specialist

The differences between correspondence specialists and service specialists can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a correspondence specialist, becoming a service specialist takes usually requires 6-12 months. Additionally, a service specialist has an average salary of $44,150, which is higher than the $32,859 average annual salary of a correspondence specialist.

The top three skills for a correspondence specialist include quality standards, customer service and data entry. The most important skills for a service specialist are patients, social work, and criminal justice.

Correspondence specialist vs service specialist overview

Correspondence SpecialistService Specialist
Yearly salary$32,859$44,150
Hourly rate$15.80$21.23
Growth rate--4%
Number of jobs19,323207,020
Job satisfaction--
Most common degreeBachelor's Degree, 57%Bachelor's Degree, 53%
Average age4340
Years of experience412

Correspondence specialist vs service specialist salary

Correspondence specialists and service specialists have different pay scales, as shown below.

Correspondence SpecialistService Specialist
Average salary$32,859$44,150
Salary rangeBetween $19,000 And $54,000Between $27,000 And $71,000
Highest paying City-Boston, MA
Highest paying state-Massachusetts
Best paying company-Ropes & Gray
Best paying industry-Technology

Differences between correspondence specialist and service specialist education

There are a few differences between a correspondence specialist and a service specialist in terms of educational background:

Correspondence SpecialistService Specialist
Most common degreeBachelor's Degree, 57%Bachelor's Degree, 53%
Most common majorBusinessBusiness
Most common college--

Correspondence specialist vs service specialist demographics

Here are the differences between correspondence specialists' and service specialists' demographics:

Correspondence SpecialistService Specialist
Average age4340
Gender ratioMale, 23.8% Female, 76.2%Male, 40.1% Female, 59.9%
Race ratioBlack or African American, 9.5% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 5.9% White, 63.9% American Indian and Alaska Native, 0.9%Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 20.9% Asian, 7.5% White, 54.2% American Indian and Alaska Native, 0.7%
LGBT Percentage6%7%

Differences between correspondence specialist and service specialist duties and responsibilities

Correspondence specialist example responsibilities.

  • Lead periodic training sessions relate to elements of business documentation via PowerPoint presentations.
  • Support ISO audits for process documentation and software/ literature distribution, managing follow-up corrective action plans as needed.
  • Receive training in FOIA, CRM and Sharepoint.
  • Assist trained and troubleshoot to lower level staff.
  • Use of Internet to research information relate to patient care reports and medicaid denial reasons.
  • Adjust all account to reflect the EOB's in accordance with departmental policy and procedures.
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Service specialist example responsibilities.

  • Achieve personal sales and referral goals by identifying, marketing and cross-selling banking products and services beneficial to customer needs.
  • Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
  • Provide notary service as requested.
  • Respond to medical emergencies, including first aid and CPR.
  • Organize the transition of file transfers of major TRS/NAS clients from FTP to MessageWay.
  • Follow all rules set by FDCPA and state agencies - pass all annual tests.
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Correspondence specialist vs service specialist skills

Common correspondence specialist skills
  • Quality Standards, 18%
  • Customer Service, 13%
  • Data Entry, 13%
  • Medicaid, 8%
  • SharePoint, 5%
  • HIPAA, 4%
Common service specialist skills
  • Patients, 12%
  • Social Work, 10%
  • Criminal Justice, 4%
  • Rehabilitation, 4%
  • Excellent Interpersonal, 4%
  • Product Knowledge, 3%

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