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Customer service advisor jobs in South Bend, IN - 431 jobs

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  • Representative, Customer Service - Skilled

    Dexian

    Customer service advisor job in Portage, MI

    Provides customer services relating to sales, sales promotions, installations and communications. Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws. Develops organization-wide initiatives to proactively inform and educate customers. Develops improvement plans in response to customer surveys. This position requires knowledge that is acquired through experience, specialized education or training. The role has clearly defined procedures and tasks as well as defined guidelines to aid in decision making. The job requires a basic understanding of work routines and procedures in own discipline. The technical procedures for this level are well defined. The job works within well-defined procedures that may involve a variety of work routines. This job typically requires a minimum of 2 or more years experience. Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support. Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit ******************** Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
    $27k-35k yearly est. 3d ago
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  • Real Estate Servicing Specialist

    Honor Credit Union 3.8company rating

    Customer service advisor job in Berrien Springs, MI

    Real Estate Servicing Specialist Location: Berrien Springs, MI Job Id: 3147 # of Openings: 2 Real Estate Servicing Specialist - Berrien Springs (Full-Time) This is a Hybrid Work Eligible position. You may be required to come into the Operations Center in Berrien Springs, MI as needed to ensure business needs are met. ABOUT HONOR: At Honor Credit Union, we've been putting members first since 1934. Our team remains true to our member promise: Providing Solutions For Your Financial Success. Honor members enjoy extraordinary member service at 28 branches, and worldwide through online banking. OUR TEAM: As a team member at Honor Credit Union, you are genuinely part of a family. We leave the term "employee" at the door because you're much more than that; you're a valued member of the Honor Team and its success. We don't settle for good; we aspire to be great, and that starts with the people that live out the "I Am Honor" promise every day. At our core, we are obsessed with providing extraordinary member experience with solutions for financial success. We are rooted in the belief that finances don't have to be intimidating and giving back to the communities we serve is essential. We are made up of outgoing, positive, friendly, and highly experienced people, which creates an inclusive, stimulating atmosphere. Smiling is the epitome of our culture, and like kindness, we believe smiling is contagious - it's no accident that you'll find a smiley face on all things Honor. COMMITMENTS TO LIVING "I AM HONOR": Act with Urgency and Care - You have the direct authority and responsibility to act and seek out solutions. The Platinum Rule - Treat others the way they want to be treated. Make the Connection - Develop genuine relationships so you can provide a "WOW" experience. See a Need, Fill a Need - Seize opportunities to help others meet their needs, whether they are known or unrealized. Reason over Rules - Make decisions that are good for the person and good for Honor. Cultivate Peace & Love - Uphold an environment where diversity is celebrated, kindness is contagious, and everyone belongs. WHAT WE ARE LOOKING FOR: Responsible for providing servicing support for all mortgage and home equity loans including assisting members and providing clerical support. Responsible for all servicing functions of portfolio and secondary market loans. Performs funding of loan and delivery of funded loans to Investors. Performs daily and monthly reporting and reconciliation tasks with investors. Processes loan reviews and renewals of mortgage and home equity portfolios. WHAT WE EXPECT FROM YOU: EDUCATION/CERTIFICATION: High School diploma or equivalent. EXPERIENCE REQUIRED: One to three years of similar or related experience, including time spent in preparatory positions. KNOWLEDGE/SKILLS/ABILITES: Understanding of mortgage loan servicing functions including home equity loans; knowledge of mortgage related requirements, procedures, and general underwriting preferred. Must have demonstrated ability to keep finances in order. Good math skills/analytical skills. Must be proficient with computer skills. Organized and must be a multi-tasker. Understands and complies with all applicable laws and regulations. Exceptional problem-solving skills. WHAT'S IN IT FOR YOU: Honor has excellent benefits for all full and part time team members. We offer: Medical with prescription coverage, Dental, and Vision. 401k employer contribution & matching program. Paid time off and paid holidays (including your birthday!). Paid community volunteer hours. Wellbeing spending account. Various discounts on credit union products and services for team members & their families. Additional perks included. Apply for this Position
    $40k-64k yearly est. 1d ago
  • Customer Service Representative

    JBL Resources 4.3company rating

    Customer service advisor job in Portage, MI

    About Our Client: Accepting no less than the absolute best, our client has climbed to the top, gaining a reputation for both excellence and satisfaction. Working at this company will give you the opportunity to work with some of the top technical professionals in the industry who are bringing cutting-edge products to forefront. Offering results-driven people a place where they can truly make a difference on a daily basis, this is an opportunity you will not want to miss! Key Responsibilities: Providing customer service support for sales, promotions, installations, and ongoing communications. Ensuring positive customer relations by resolving claims and complaints fairly, efficiently, and in alignment with consumer laws. Developing proactive communication strategies and educational initiatives for customers across the organization. Creating and implementing improvement plans based on customer feedback and survey results. Responding promptly to customer inquiries via phone, email, and other channels. Collaborating with internal teams to resolve product or service issues. Maintaining accurate records of customer interactions and follow-up actions. Supporting the continuous improvement of customer service processes and tools. Processing orders, returns, RMAs, and tracking shipments to ensure timely delivery and customer satisfaction. Monitoring and updating customer accounts and ensuring data accuracy in customer relationship management (CRM) systems. Escalating unresolved issues to appropriate departments while following up to ensure timely resolution. Participating in training sessions and team meetings to stay informed of product updates, system changes, and company policies. Identifying trends in customer inquiries and providing insights to improve service processes and customer experience. Qualifications: Minimum of 2 years of experience in a customer service or related role. Strong interpersonal and communication skills. Ability to manage customer concerns with empathy, professionalism, and problem-solving expertise. Comfortable working in a fast-paced environment with multiple priorities. Proficient in using customer service software and general office applications. Experience in the medical device or healthcare industry is preferred. Familiarity with CRM tools such as Salesforce is a plus. Strong organizational skills and attention to detail are preferred. NO C2C CANDIDATES Interested Candidates please apply on our website at https://jobs.jblresources.com. For more information about our services and great opportunities at JBL Resources, please visit our website: https://www.jblresources.com. JBL Resources is proud to have earned the reputation of being a premier provider of top talent professionals in the fields of engineering, human resources, logistics, operations, and supply chain management. As specialists in both permanent placement and contract services, our mission is to help companies and individuals become all they were created to be. **JBL is an Equal Opportunity Employer and E-Verify Company
    $30k-38k yearly est. 9d ago
  • Customer Support Representative (CSR) - Aerospace

    Masterbiltorporated

    Customer service advisor job in South Bend, IN

    Full-time Description Masterbilt Inc. is a leader in precision manufacturing, renowned for our innovative approach and unwavering commitment to excellence. Since our founding, we have continuously pushed the boundaries of CNC machining, providing cutting-edge solutions to a wide range of industries. Our world-class facilities and dedicated team ensure that each project meets the highest standards of quality, precision, and customer satisfaction. Position Overview: As a Customer Support Representative (CSR) at Masterbilt Inc., you will play a pivotal role in managing customer relationships, overseeing order processing, and ensuring that contracts are administered with exceptional service. You will be the primary point of contact for assigned external customers, handling complex issues, and contributing to long-term strategic planning for customer accounts and products. This role involves working closely with internal teams and customers to ensure seamless operations, from order entry to fulfillment. Requirements Key Responsibilities: Process customer orders and manage contracts, delivering superior service and addressing customer needs. Handle complex issues, participate in long-term planning, and contribute to sales strategies for assigned products and customer accounts. Serve as the primary interface for assigned external customers, ensuring objectives are met and maintaining strong, positive relationships. Collaborate with Materials Managers, Operations Managers, and Production Managers to manage the order process, resolve issues, and align customer portals as necessary. Oversee the entire fulfillment process, including financial, contractual, export, and legal aspects, ensuring compliance with company and customer requirements. Conduct regular provisioning and program reviews with customers, ensuring alignment on goals and performance. Respond promptly to all customer inquiries, including order processing, purchase order amendments, and contract modifications. Identify and communicate customer concerns, working to resolve issues effectively and maintain satisfaction. Stay updated on product knowledge and anticipate future customer needs to provide proactive support. Monitor special programs and work with customers to coordinate both internal and external resources to ensure successful outcomes. Analyze customer order practices, identifying trends and unusual behaviors, while reducing constraints to prioritize operational efficiency. Qualifications: Bachelor's degree from an accredited university or college, or a high school diploma/GED with at least 4 years of experience in fulfillment operations or customer service. At least 3 years of customer service experience, preferably within a manufacturing environment. Familiarity with aerospace industry practices, including process data, data exchange, and closed-loop systems, is highly desirable. Experience in an industrial setting with demonstrated ability to work well with people and utilize advanced computer skills.
    $32k-41k yearly est. 60d+ ago
  • Customer Service Advisor - Portage MI

    Stonebriar Auto Services

    Customer service advisor job in Portage, MI

    We're seeking talented candidates for full-time and part-time Guest Service Advisor (also called Customer Service Advisor or CSA) positions at Jiffy Lube Multicare. Jiffy Lube is America's leader in vehicle preventive maintenance services with over 2,000 locations. We are Stonebriar Auto Services, America's fastest-growing Jiffy Lube franchise and we're hiring now! The successful candidate will be responsible for conferring with our guests to determine or suggest the diagnostic and mechanical services which are needed for their vehicles. All work must be performed in a safe and efficient manner while providing an outstanding guest service experience and contributing to an energetic and fun working environment. A current and valid driver's license is required. Previous experience in an automotive service environment is preferred but not required. All team members will receive a competitive wage and a generous discount on Jiffy Lube services including Multicare services (tires, brakes, repairs) at company cost and NO CHARGE for labor. Full-time team members are eligible for paid-time-off, health, dental, and optical insurance, life and disability insurances. Due to our growth, great career advancement opportunities are available too! For immediate consideration, please complete our employment application. We look forward to hearing from you!
    $27k-34k yearly est. 13d ago
  • Document Services Specialist

    Everwise Credit Union 4.0company rating

    Customer service advisor job in South Bend, IN

    The Document Services Specialist supports the Credit Union's enterprise-wide records management program by coordinating the retention, storage, retrieval, and secure destruction of physical and digital records in accordance with regulatory and internal policy requirements. In addition, the incumbent manages the daily functions of the corporate mailroom, including receiving, processing, and distributing all incoming and outgoing U.S. and interoffice mail for departments and branches. Primary Responsibilities & Duties: Coordinate the retention, storage, retrieval, and secure destruction of physical and digital records in accordance with regulatory, legal, and internal policy requirements. Maintain documentation, logs, and audit trails related to records handling, storage, destruction, and vendor-supported processes. Ensure records are accurately classified, indexed, and archived to support efficient retrieval and long-term preservation. Partner with IT, internal departments, and authorized vendors to ensure documents are properly identified, transferred, and archived within WebXtender and other approved systems. Identify opportunities to improve records lifecycle processes, enhance accuracy, and ensure compliance with established retention schedules. Receive, sort, and distribute incoming USPS mail, parcels, courier deliveries, and interoffice envelopes to designated individuals and departments in a timely and accurate manner. Process and prepare outgoing mail using the most cost-efficient class and method, including USPS, UPS, and other courier services. Support enterprise document services activities, including coordinating mass-mailing projects, scheduled document distributions, and other document-related operational assignments. Communicate and collaborate with internal departments to ensure project requirements, timelines, and accuracy standards are met. Assist with document preparation activities such as batching, labeling, indexing, packaging, and secure transport. Ensure mailing supplies are available and maintained to support daily operational needs. Research and recommend cost-saving opportunities related to mail and document distribution processes. Resolve issues related to undeliverable or delayed mail, missing parcels, and delivery discrepancies. Knowledge/ Skills: Ability to maintain organized and accurate documentation, audit trails, and tracking records for mail, storage activity, and document services workflow. Strong data entry skills with a high degree of accuracy, including the ability to input, track, and maintain records, logs, and document metadata across multiple systems. Strong communication skills to collaborate, problem solve, and coordinate document and records needs with business units, vendors, and internal partners. Strong organizational skills with the ability to prioritize tasks, manage time effectively, and keep detailed records. Knowledge of records retention and records lifecycle management processes, including classification, indexing, storage, retrieval, and secure destruction Ability to stand for periods of time, handle mailroom and document-handling equipment, and lift up to 25 pounds. Minimum Requirements: High School Diploma or GED 1+ years' experience in mailroom operations, document services or records management Basic understanding of records retention principles and regulatory compliance requirements relevant to financial institutions (e.g. handling member records, secure destruction, confidentiality) preferred. Everwise is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.
    $32k-50k yearly est. Auto-Apply 21d ago
  • Customer Engagement Specialist

    Pro Resources Staffing Services 3.9company rating

    Customer service advisor job in South Bend, IN

    The Customer Engagement Coordinator serves as the first point of contact at the WorkOne center, providing welcoming, professional, and efficient front-desk support to customers of all ages. Employed through the youth program, this role supports both youth and adult customers by offering accurate information, facilitating referrals to appropriate services, and ensuring a positive customer experience. The coordinator promotes WorkOne programs, maintains confidentiality, supports daily office operations, and contributes to a customer-focused environment that aligns with workforce development goals. Shift and Compensation Mon-Fri 8am to 4:30pm $38,000 a year Job Duties • Ensure consistent delivery of the Regional Customer Flow Policy and support the achievement of individual performance standards while maintaining compliance with all applicable federal, state, and agency regulations.• Serve as a primary coordinator for customer engagement services, working closely with the welcome team, WIOA staff, and other office personnel to ensure customers are connected to appropriate services.• Conduct initial eligibility screenings and objective assessments to identify customer needs, strengths, and appropriate program referrals.• Provide accurate program information to customers and staff, including basic program definitions and service options, and respond to routine inquiries as needed.• Maintain accurate, timely, and compliant documentation in the case management system (e.g., ICC), including eligibility records, case notes, services delivered, outcomes, and follow-up activities.• Coordinate communication and documentation with WIOA staff to ensure required forms, case notes, and supporting documents are completed and maintained according to program guidelines.• Organize, oversee, and maintain physical and electronic files to ensure documentation supports eligibility determinations, gateway activities, service delivery, reporting, and audit requirements.• Assist management and administrative staff with program implementation by supporting office workflows, customer flow processes, and continuous improvement of systems and procedures.• Compile and utilize basic occupational, educational, and labor market information to assist in directing customers to appropriate staff, training opportunities, or employment services.• Facilitate or support job readiness and life skills workshops, including résumé development, interviewing skills, financial literacy, professionalism, and workplace readiness.• Conduct follow-up with participants after program exit in accordance with WIOA timelines to document outcomes and provide continued support or referrals as appropriate.• Serve as a positive role model, mentor, and advocate for youth participants, supporting confidence-building, engagement, and persistence.• Support reporting, evaluation, and data quality efforts by accurately tracking services, outcomes, and performance metrics and assisting with audit readiness. Background Profile Required Skills and Abilities: • Associate Degree in Education, Marketing, Business, or related field and/or equivalent combination of training and experience. Baccalaureate Degree preferred. • Bi-Lingual (Spanish) Preferred.• Experience working with youth or young adults, especially those facing barriers to success. • Understanding of WIOA youth services and performance metrics preferred. • Self-starter with ability to work independently and collaboratively in a team environment. • Proficiency in Microsoft Office and electronic case management systems. • Commitment to maintaining confidentiality and delivering services with integrity and compassion. • Basic proficiency in planning and delivering public presentations related to WorkOne programs.• Ability to file, post, and mail materials while maintaining accurate, organized records.• Deliver services with a commitment to equity, inclusivity, and cultural responsiveness, ensuring all customers are treated with dignity and respect. Equipment Used This position requires regular use of a computer, internet, and database systems for documentation and reporting. Communication is conducted via email, phone, and virtual meeting platforms. Additional equipment includes a printer, scanner, and copier for administrative tasks and participant support. Work Environment and Travel Expectations: This position is primarily based in an office setting involving sitting and walking at will, sitting/standing/walking for long periods, keyboarding, close and far vision, hearing sounds/communication, and speaking clearly. Requires consistent travel within offices and community-based environments as well as possible schedule changes. #workone
    $38k yearly 29d ago
  • Account Service Representative, P&C

    Unison Risk Advisors

    Customer service advisor job in South Bend, IN

    JOIN THE GIBSON TEAM AND FIND YOUR EDGE! As a majority employee-owned organization, our incredible team is committed to providing exceptional service, incorporating best practices, and providing access to tools and resources that keep our colleagues and employees educated, informed, and on a path that helps them find and own their edge. Our Core Values are lived in our business and our culture is fueled by them. Create a Great Experience Do the Right Thing Play for Each Other Pursue Growth Own Your Future The Account Service Representative is an integral part of Gibson's Commercial Risk Management (CRM) Practice. This individual is responsible for creating an excellent internal experience and supporting the client experience by performing maintaining the agency management database and handling administrative tasks as directed. In this role, you will contribute to the team by: · Providing quality service through completion of account-related tasks. · Following-up on outstanding policy and policy-related documents. Ensuring all contingencies are cleared in order to receive documents and working with client service team to clear open contingencies. · Issuing certificates and proofs of insurance as requested. Confirming coverage needs or coverage gaps with client service team. Communicating as appropriate with client, service team, and carrier. · Assisting service team in processing questions related to policy and endorsement processing. · Ensuring accuracy of carrier documents · Conducting research within file documentation · Thoroughly documenting tasks and relevant interactions in our agency management system · Informing client service team of developments or roadblocks in completion of duties. · Performing other duties and special projects as assigned. · Acting as a backup to team personnel as needed. · Maintaining positive attitude; responding promptly; and ensuring high-quality Gibson Experience. · Maintaining confidential information. You might be a great fit for this role if you: · Love marking tasks off a to-do list · Excel at prioritizing competing demands and proactively managing your workload · Are driven to meet deadlines · Have a knack for thorough documentation · Enjoy working in a fast-paced, team environment · Enjoy working "behind the scenes" to support the client service team · Exhibit patience, determination, and persistence in troubleshooting client issues Required: · High school diploma or equivalent · Current Property & Casualty license, or the ability to attain within the first 60 days of employment · 1+ year working in a client service role with an agency setting or formal education within the insurance, employee benefits, or financial services industry is preferred About Gibson: We exist to pursue the best interests of our clients. And we do it together, sharing what we learn from client to client, moment to moment, and digging deeper to see things others can't - or don't bother to. That's how we get to the proactive side of insurance, where our clients really gain their edge. Here are some noteworthy facts about Gibson: Founded in 1933 Majority Employee-Owned Business Insurance Top 100 U.S. Broker Designated as one of the Best Places to Work Locations in South Bend, IN, Fort Wayne, IN, Indianapolis, IN, Chicago, IL, Kalamazoo, MI, Phoenix, AZ, Tucson, AZ, Salt Lake City, UT A member of the Unison Risk Advisors platform of companies Comprehensive benefit offering available to chose from
    $28k-35k yearly est. 13d ago
  • Automotive Service Advisor

    Blain's Farm & Fleet

    Customer service advisor job in Portage, MI

    Company & Benefits Information At Blain's Farm & Fleet we believe everyone deserves the opportunity to have a job they love, work in a great environment, grow their career & enjoy a positive balance. As a family-owned retailer we take pride in offering a competitive benefit package designed to support you & your life. It is one of the reasons we have been named a Forbes Best Employer for seven consecutive years! Associates hired into a full-time role will become eligible for the following benefits effective their 91 st day of full-time employment: Medical, Prescription, Dental, Vision, Short & Long Term Disability, Life Insurance, Ancillary Benefits, Identity Theft Protection, Pet Insurance, Etc. All major Holidays & Birthday off Advanced Leadership Training Programs: build the skills to grow your career Associate discount on name brands like Carhartt, Under Armour, STIHL, Milwaukee Tool, DeWalt & much more! Internal recognition programs that support an engaged workplace 401(K) with company match Paid ASE testing and certifications Compensation Saturday & Sunday weekend premium pay $2.50 per hour Base pay up to $20.00/hr *The pay listed for this position may vary based on experience. Please note, compensation decisions are contingent on the facts and conditions for each job opening. We take into consideration the minimum requirements outlined in the job description, such as, training and experience, the position's work location, required travel (if any), and external market conditions when determining the final salary for potential new hires. Please note salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Blain's Farm & Fleet position description for accurate pay range information. Job Duties The Service Advisor will perform automotive services in a timely and efficient manner while providing quality customer service. Associates will be trained to achieve Level I status. Assist customers with their purchases in a customer service and sales focused environment. Utilize computers to determine product inventory levels and product arrival dates. Utilize computers and VAST system to set up work orders for customers, schedule service work and communicate to the service department. Explain work orders and invoices to customers. Perform Retail Cashier Duties by obtaining and processing customer payments. Install batteries, balance wheels, repair and install tires when required. Perform oil changes using LOF procedures when required. Demonstrate awareness and compliance with Loss Prevention and safety policies and procedures. Ability to interpret vehicle inspection results and make appropriate service recommendations to customers. Qualifications Must have great communication skills Ability to pass pre-employment drug screening and background checks Ability to read and speak English Ability to effectively communicate with customers and coworkers Must be 18 years of age or older Prior auto repair experience is preferred Prior retail experience preferred EEO Statement Blain Supply, Inc and Blain's Farm and Fleet (collectively "Blain's") is proud to be an Equal Opportunity Employer. We recognize the importance of diversity and creating an inclusive culture in order to leverage the skills and talents of all people to the mutual advantage of each individual and the organization. Blain's does not discriminate against applicants or employees on the basis of race, religion, color, sex (including pregnancy and sexual harassment), sexual orientation, gender identity, national origin, age, marital status, disability, military or veteran status, or any applicable legally protected status. Our goal is to continue to be recognized as an employer of choice and we have received Forbes Best Mid-Sized company to work for an unprecedented 7 years in a row.
    $20 hourly 7d ago
  • LEER Group - Customer Service-Expeditor

    Leer Group

    Customer service advisor job in Elkhart, IN

    Overall Responsibilities: An expeditor is responsible for facilitating the flow of work and materials to and from various work sites or departments as quickly as possible. This person will examine production and work order assignments to ensure compliance with production plans. This may include liaising with department supervisors to establish work progress. Main responsibilities include tracking orders, handling delivery delays, coordinating shipping, and ensuring that all orders have been shipped out. RESPONSIBILITIES: Enter production schedule based on shipping dates and instructions from Shipping Manager and Production Manager. Work with customer service to coordinate the timing and means of delivery Make changes to production units based on feedback from Customer Service Handle any issues related to shipping delays. Find solutions to errors, and other problems as they arise. Work with various departments to determine the quantity and units required. Keep track of all inventories of units on hand Review and track all order due dates Track orders from placement through delivery Ensure that units are transferred to each department in a timely manner. Print and distribute scheduled production work orders and reports. Performs other clerical duties. Characteristics and skills: Solid mathematical skills. Basic computer skills Understanding of the product being procured Good mechanical aptitude Some experience in a manufacturing or delivery setting Excellent communication skills Ability to collaborate with many different teams. Excellent planning skills, organizational skills, and attention to detail Problem-solving skills Educational and other requirements: High school diploma or equivalent required; college coursework or other formal training in related field preferred. At least two years of related experience required. Must have a passion for safety, workplace organization and continuous improvement. #LI-DNI
    $27k-35k yearly est. 8d ago
  • Customer Service Associate

    The Swab Agency-Farm Bureau Insurance

    Customer service advisor job in Bridgman, MI

    Job DescriptionBenefits: License reimbursement 401(k) matching Bonus based on performance Competitive salary Opportunity for advancement Paid time off Training & development Position Overview: Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for an insurance agent may be the career for you! Responsibilities: Establish customer relationships and follow up with customers, as needed. Use a customer-focused, needs-based review process to educate customers about insurance options. Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. Requirements: Interest in marketing products and services based on customer needs Excellent communication skills - written, verbal, and listening People-oriented Detail oriented Proactive in problem-solving Able to learn computer functions Ability to work in a team environment Must be able to obtain Property & Casualty insurance license within 1 month of employment. Hourly wage + bonus opportunities!
    $25k-33k yearly est. 26d ago
  • Customer Service Rep(05161) - 437 John Sims Pkwy

    Dev 4.2company rating

    Customer service advisor job in Valparaiso, IN

    Auburn-Washburn Job DescriptionABOUT THE JOB You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you. We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you. ADVANCEMENT Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity. DIVERSITY Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential. SUMMARY STATEMENT We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first! JOB REQUIREMENTS You must be 16 years of age or older. General job duties for all store team members Operate all equipment. Stock ingredients from delivery area to storage, work area, walk-in cooler. Prepare product. Receive and process telephone orders. Take inventory and complete associated paperwork. Clean equipment and facility approximately daily. Training Orientation and training provided on the job. Communication Skills Ability to comprehend and give correct written instructions. Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person. Essential Functions/Skills Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). Must be able to make correct monetary change. Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed. Ability to enter orders using a computer keyboard or touch screen. WORK CONDITIONS Exposure to: Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks. In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas. Sudden changes in temperature in work area and while outside. Fumes from food odors. Exposure to cornmeal dust. Cramped quarters including walk-in cooler. Hot surfaces/tools from oven up to 500 degrees or higher. Sharp edges and moving mechanical parts. SENSING Talking and hearing on telephone. Near and mid-range vision for most in-store tasks. Depth perception. Ability to differentiate between hot and cold surfaces. TEMPERAMENTS The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgements and decisions. Additional InformationAdditional Job DetailsPHYSICAL REQUIREMENTS including, but not limited to the following: Standing Most tasks are performed from a standing position. Walking For short distances for short durations. Surfaces include ceramic tile bricks with linoleum in some food process areas. Height of work surfaces is between 36 and 48. Sitting Paperwork is normally completed in an office at a desk or table. Lifting Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck. Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'. Cases are usually lifted from floor and stacked onto shelves up to 72 high. Carrying Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves. Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store. Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray. Pushing To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24 - 30 and requires a force of up to 7.5 pounds to push. Trays may also be pulled. Climbing Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance. Stooping/Bending Forward bending at the waist is necessary at the pizza assembly station. Toe room is present, but workers are unable to flex their knees while standing at this station. Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day. Forward bending is also present at the front counter and when stocking ingredients. Crouching/Squatting Performed occasionally to stock shelves and to clean low areas. Reaching Reaching is performed continuously; up, down and forward. Workers reach above 72 occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves. Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes. Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones. Hand Tasks Eye-hand coordination is essential. Use of hands is continuous during the day. Frequently activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists. Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter. Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes. Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes. Machines, Tools, Equipment, Work Aids Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.
    $27k-34k yearly est. 60d+ ago
  • Customer Service Associate

    Special-Lite

    Customer service advisor job in Decatur, MI

    Job Title: Customer Service Associate Department: Quality Reports to:Customer Service Manager Supervisory Responsibilities: No FLSA Status: Non-Exempt / Hourly The Customer Service Associate supports the Customer Service team and assists with departmental activities which are focused on delivering best-in-class customer service, striving for first-time resolution and customer retention. Essential Functions: A qualified individual with a disability must be able to perform the essential functions of the position with or without reasonable accommodation. Customer Service Supports the customer service policies, procedures, and standards; complies with and maintains knowledge of applicable guidelines, regulations, and best practices. Detailing and Processes Reworks and Problem Files for rebuilds Maintains a high level of product and service knowledge Creates work orders and accurately enters them into the system Investigates and communicates effectively with all internal departments that are involved with and/or affected by customer service issues and resolutions Researches and gathers information relative to customer issues by reviewing the original order in detail and collaborating with internal departments Seeks guidance, if necessary, in handling difficult or complex issues or problems so they can be resolved effectively and efficiently; obtains guidance on how to escalate complaints and disputes within the organization. General Provides innovative ideas to improve service by recommending, supporting and implementing continuous improvement activities and process/procedure improvements to optimize business results. Promotes transparency and champions strong multi-directional communication throughout the organization. Cultivates and maintains strong relationships with internal and external customers. Non-Essential Functions: Maintains a neat, orderly, and organized work area at all times. Performs other related duties, as assigned. Position Requirements: High school diploma or GED is required. Minimum of three (3) years of customer service experience, preferably in a manufacturing environment. Understanding of end-to-end customer service processes; demonstrates success in improving customer service levels. Proven communication, influencing, negotiation, interpersonal and problem resolution skills. Ability to exercise active listening, analytical thinking, considerable judgment and decision-making skills. Ability to deliver to a very high standard in an environment of rapid change and ambiguity. Ability to read and interpret hardware templates and shop drawings; has an understanding of door and frame fabrication. Demonstrates the ability to prioritize and meet challenging and competing deadlines, while maintaining a professional and calm temperament. Ability to develop and nurture strong, productive relationships with all levels within the organization, respecting established processes and fostering an environment of mutual respect. Demonstrates a sense of urgency, prioritizes well, shows energy, responds to opportunities, instills urgency in others, and meets deadlines. Experience with Microsoft Office applications. Physical Requirements: Frequently required to use hands and fingers to handle, feel or operate office equipment, and reach with hands and arms. Frequently required to talk and hear. Frequently required to sit for long periods of time. Required to occasionally stand and walk. Occasionally required to lift, push, pull and/or move up to 10-pounds. Specific vision abilities required include: close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work Environment: Safety glasses are required on the production floor at all times. Hearing protection is required in designated areas. Occasionally subject to hazards including a variety of physical conditions, such as proximity to moving mechanical parts, moving vehicles, electric current and exposure to heat and chemicals. Occasionally subject to conditions including one or more of the following that affect the respiratory system or the skin: fumes, odors, dust, mists, or poor ventilation. Occasionally exposed to cold, hot, wet and/or humid shop conditions.
    $25k-33k yearly est. 29d ago
  • Dealership Service Writer

    Greenmark Equipment

    Customer service advisor job in Three Rivers, MI

    GreenMark Equipment is the premier John Deere dealership in Southwestern Michigan and Northern Indiana with 17 locations to serve our customers. We are committed to providing value-added equipment solutions through our sales, service and support to farmers, commercial businesses, large property owners and homeowners. GreenMark Equipment is built on integrity, quality products, a highly trained team, and offering quality service at competitive prices. Are you detail oriented? Do you have experience working in a service department and enjoy working with customers? If you answered YES, then we want YOU to apply! Service Writers are detail oriented and keep customers updated on the progress of their repair. Thats why GreenMark offers the following benefits and resources: Health insurance starts on your first day of employment 401k with company match Paid Holidays Paid Time Off Competitive wages Company paid uniforms Continued training through John Deere Advancement opportunities Employee discounts Purpose: Assists the service manager in maintaining accurate and on-time reports and records relative to the service departments operation within the dealership. Answers customer inquiries about service work and generates repair quotes. Prepares and manages work orders to ensure technicians have work in front of them. Responsibilities Fields internal and external customer inquiries to the Service Department Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced Maintains service department filings and records and service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager Updates customer profiles using equipment, hours, or other information from the customer work order Maintains service accessories and supplies and prepares replacement orders May prepare Service Technician labor performance, productivity, and efficiency reports May process warranty and/or product improvement claims including the computation of charges, submission and follow-up May participate in Service EDUCATE Training programs required for the development of skills and knowledge Maintains a clean work area and performs work in a neat and orderly fashion Follows all safety rules and regulations in performing work assignments Maintains knowledge of John Deere and competitive products Qualifications Experience, Education, Skills and Knowledge Experience working in a service department Experience with basic accounting practices Experience with basic computer functions Experience working cooperatively in a team environment Experience communicating effectively High School Diploma, GED, or equivalent experience required; Associates degree preferred #GMR
    $31k-49k yearly est. 10d ago
  • Service Writer

    Grand Design RV 3.8company rating

    Customer service advisor job in Elkhart, IN

    Job Description Grand Design RV is currently sourcing for a Service Writer to join our team. If you are organized, positive, and friendly with a follow-through mindset and possess the necessary skills for this role, we welcome you to begin your journey by applying today! Our Story Founded in 2012, Grand Design has become one of the fastest-growing RV brands in history and is consistently rated among the highest quality RV manufacturers in North America. Case in point? August 2023 was cause for celebration after Grand Design produced its 250,000th recreational vehicle. "Reaching this mark is not just a testament to the hard work and vision of our incredible team, but it is also a reflection of the trust and loyalty our customers have placed in us," (Don Clark, President and CEO). "We strive for nothing less than customers for life." As our journey continues, Grand Design remains focused on its mission: to lead the industry in quality and innovation, while fostering a family-like connection among our team members, customers, and dealers. That's our story and our journey. What's yours? Key Areas of Responsibility Greeting customers at drop off and reviewing the work order before repairs begin Processing customer transactions upon completion of repairs Updating customers on the progress of repairs while in the service shop Writing of work orders Communicate with insurance companies and submitting sublets Scheduling transportation to and from the service shop Various internal reports Communicating with departments within the company Education & Experience High school diploma or equivalent Customer Service skills RV knowledge or Service Writer background Computer experience Ability to resolve conflicts Excellent communication skills Physical Demands Ability to sit or stand for long periods of time Walk short distances to communicate with technicians and foremen Our Core Values Gratitude - Safely serving team members and our communities through humility and empathy to make our company, communities, and world a better place. Respect - Acting with integrity and transparency because believing in each other is the building block for all other relationships. Accountability - Holding each other to the highest expectations in all we say and do. iNnovation - Striving to be industry-leading with our people, processes, and products. Drive - Determined to exceed the expectations of our team members, vendors, dealers, and retail customers. At Grand Design, we believe ALL people are leaders and hold each other accountable to high expectations. Leadership Expectations: Connect with Purpose Be inclusive ; seek out different perspectives. Focus on the Customer ; put yourself in the customer's shoes. Communicate Clearly ; say what needs to be said and listen. Execute with Excellence Explore Possibilities ; ask, "What if?" and embrace new ideas. Set Direction ; prioritize, plan, and align; balance thinking and action. Drive Results ; get the right things done; work with a sense of urgency. Build the Future Transform the Road Ahead ; anticipate opportunities; seek new opportunities for continuous improvement. Navigate Change ; be agile and flexible; take on new challenges. Inspire Growth ; help each other improve; commit to personal development. If you are the right candidate for this position, as a Grand Design Team Member you will be eligible for the following benefits: Medical, Dental, Vision, Group Life Insurance, Accidental Injury, Critical Illness, Short & Long-Term Disability Health Savings Account (HSA) 401(k) with match Employee Stock Purchase Program Tuition Reimbursement Holiday and Vacation Pay Grand Design is an Equal Opportunity Employer. Job Posted by ApplicantPro
    $26k-33k yearly est. 20d ago
  • Provider Enrollment & Credentialing Representative

    Beacon Health System 4.7company rating

    Customer service advisor job in Granger, IN

    Reports to the Supervisor, Provider Enrollment & Credentialing. Responsible for the timely completion of all initial and re-credentialing processes, as well as payer enrollments, for Beacon Health System. Coordinates with physicians, providers, credentialing agencies, regulatory bodies, payors, office managers, and contracted providers to ensure credentialing and enrollment activities comply with National Committee on Quality Assurance (NCQA) standards and departmental policies and procedures. MISSION, VALUES, AND SERVICE GOALS MISSION: We deliver outstanding care, inspire health, and connect with heart. VALUES: Trust. Respect. Integrity. Compassion. SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team. Primary Responsibilities Credentialing * Ensures timely completion of credentialing activities in compliance with NCQA and departmental standards. * Coordinates with external agencies, payors, office managers, and contracted providers to complete credentialing requirements. * Acts as a liaison with Medical Directors, Hospital Medical Staff, and internal/external stakeholders regarding credentialing status. * Performs Primary Source Verifications per applicable accreditation standards (JCAHO, AAAHC, URAC, etc.). * Conducts online verifications and reviews relevant credentialing resources. * Notifies appropriate entities of provider effective and termination dates. * Communicates with the Physician Recruitment team regarding provider onboarding and credentialing status. * Maintains regular follow-up with providers and communicates status updates to ensure credentialing completion prior to start dates. Enrollment * Ensures timely completion of all payer enrollment activities per payer requirements and departmental procedures. * Completes insurance and government applications on behalf of Beacon Health System providers. * Alerts management of any delays or non-compliance issues. * Maintains accurate and up-to-date data in credentialing software systems. * Provides timely reports as needed. * Manages and updates each provider's CAQH online profile. * Applies for and maintains Beacon Health System provider NPPES (National Plan & Provider Enumeration System) identifiers. * Assists Beacon Medical Group and hospital Patient Accounts departments with network and claims issues related to credentialing. * Adheres to strict follow-up schedules, ensuring all credentialing and enrollment steps are completed before provider start dates. Organizational Responsibilities * Attends and participates in department meetings; accountable for all information shared. * Completes mandatory education, annual competencies, and department-specific training within required timeframes. * Complies with annual employee health requirements and organizational/departmental policies. Education and Experience * High school diploma or equivalent required; Associate's Degree in Business, Health Administration, or a related field preferred. * Minimum of three years of credentialing experience or equivalent experience in healthcare or health insurance preferred. Knowledge and Skills * Working knowledge of federal, state, and local laws and NCQA standards applicable to credentialing and enrollment. * Strong analytical, problem-solving, and organizational skills to enhance and streamline credentialing processes. * Proficient in Microsoft Office Suite and standard office equipment. * Excellent written and verbal communication skills. * Strong interpersonal skills to build and maintain effective relationships with internal and external stakeholders. Working Conditions * Primarily office-based environment. Physical Demands * Requires physical ability and stamina to perform the essential functions of the position.
    $30k-34k yearly est. 7d ago
  • Contact Center Inbound Specialist

    Honor Credit Union 3.8company rating

    Customer service advisor job in Saint Joseph, MI

    Contact Center Inbound Specialist Location: St. Joseph, MI Job Id: 3084 # of Openings: 3 Contact Center Inbound Specialist - St. Joseph (Full-Time) ABOUT HONOR: At Honor Credit Union, we've been putting members first since 1934. Our team remains true to our member promise: Providing Solutions For Your Financial Success. Honor members enjoy extraordinary member service at 28 branches, and worldwide through online banking. OUR TEAM: As a team member at Honor Credit Union, you are genuinely part of a family. We leave the term "employee" at the door because you're much more than that; you're a valued member of the Honor Team and its success. We don't settle for good; we strive to be great, and that starts with the individuals that live out the "I Am Honor" promise every day. At our core, we are obsessed with providing extraordinary member experience with solutions for financial success. We are rooted in the belief that finances don't have to be intimidating and giving back to the communities we serve is essential. We are made up of outgoing, positive, friendly, and highly experienced individuals, which creates an inclusive, stimulating atmosphere. Smiling is the epitome of our culture, and like kindness, we believe smiling is contagious - it's no accident that you'll find a smiley face on all things Honor. COMMITMENTS TO LIVING "I AM HONOR": Act with Urgency and Care - You have the direct authority and responsibility to act and seek out solutions. The Platinum Rule - Treat others the way they want to be treated. Make the Connection - Develop genuine relationships so you can provide a "WOW" experience. See a Need, Fill a Need - Seize opportunities to help others meet their needs, whether they are known or unrealized. Reason over Rules - Make decisions that are good for the person and good for Honor. Cultivate Peace & Love - Uphold an environment where diversity is celebrated, kindness is contagious, and everyone belongs. WHAT WE ARE LOOKING FOR: Provides excellent member service by developing and maintaining strong member relationships by delivering an exceptional experience primarily through inbound calls. Courteously and promptly resolve member questions, assist members with their accounts, and furnish information about products and services. Appropriately escalates and connects members to other internal subject matter experts to maximize the members' experience. Actively look for opportunities to cross sell products and services that benefit the member. Maintain current knowledge of Honor offerings and accurately record transactions and conversations with members. WHAT WE EXPECT FROM YOU: EDUCATION/CERTIFICATION: High School diploma or equivalent. EXPERIENCE REQUIRED: Six months to one year of similar or related experience, including time spent in preparatory positions. Customer service and data entry experience is preferred. KNOWLEDGE/SKILLS/ABILITIES: Knowledge of company products and sales policies and procedures. Must have a demonstrated ability to keep finances in order. Strong listening, verbal, and written communication skills. At all times follow the core values of Honor - Honest, Truth, Respect, and Integrity. Must be highly detailed. WHAT'S IN IT FOR YOU: Honor has excellent benefits for all full and part time team members. We offer: Medical with prescription coverage, Dental, and Vision. 401k employer contribution & matching program. Incentive eligible. Paid time off and paid holidays (including your birthday!). Paid community volunteer hours. Wellbeing spending account. Various discounts on credit union products and services for team members & their families. Additional perks included. Apply for this Position
    $28k-34k yearly est. 1d ago
  • Customer Service Advisor - Jiffy Lube Multicare

    Stonebriar Auto Services LLC

    Customer service advisor job in Portage, MI

    Job Description We're seeking talented candidates for full-time and part-time Guest Service Advisor (also called Customer Service Advisor or CSA) positions at Jiffy Lube Multicare. Jiffy Lube is America's leader in vehicle preventive maintenance services with over 2,000 locations. We are Stonebriar Auto Services, America's fastest-growing Jiffy Lube franchise and we're hiring now! The successful candidate will be responsible for conferring with our guests to determine or suggest the diagnostic and mechanical services which are needed for their vehicles. All work must be performed in a safe and efficient manner while providing an outstanding guest service experience and contributing to an energetic and fun working environment. A current and valid driver's license is required. Previous experience in an automotive service environment is preferred but not required. All team members will receive a competitive wage and a generous discount on Jiffy Lube services including Multicare services (tires, brakes, repairs) at company cost and NO CHARGE for labor. Full-time team members are eligible for paid-time-off, health, dental, and optical insurance, life and disability insurances. Due to our growth, great career advancement opportunities are available too! For immediate consideration, please complete our employment application. We look forward to hearing from you!
    $27k-34k yearly est. 14d ago
  • Service Writer

    Grand Design RV 3.8company rating

    Customer service advisor job in Elkhart, IN

    Grand Design RV is currently sourcing for a Service Writer to join our team. If you are organized, positive, and friendly with a follow-through mindset and possess the necessary skills for this role, we welcome you to begin your journey by applying today! Our Story Founded in 2012, Grand Design has become one of the fastest-growing RV brands in history and is consistently rated among the highest quality RV manufacturers in North America. Case in point? August 2023 was cause for celebration after Grand Design produced its 250,000th recreational vehicle. "Reaching this mark is not just a testament to the hard work and vision of our incredible team, but it is also a reflection of the trust and loyalty our customers have placed in us," (Don Clark, President and CEO). "We strive for nothing less than customers for life." As our journey continues, Grand Design remains focused on its mission: to lead the industry in quality and innovation, while fostering a family-like connection among our team members, customers, and dealers. That's our story and our journey. What's yours? Key Areas of Responsibility Greeting customers at drop off and reviewing the work order before repairs begin Processing customer transactions upon completion of repairs Updating customers on the progress of repairs while in the service shop Writing of work orders Communicate with insurance companies and submitting sublets Scheduling transportation to and from the service shop Various internal reports Communicating with departments within the company Education & Experience High school diploma or equivalent Customer Service skills RV knowledge or Service Writer background Computer experience Ability to resolve conflicts Excellent communication skills Physical Demands Ability to sit or stand for long periods of time Walk short distances to communicate with technicians and foremen Our Core Values Gratitude - Safely serving team members and our communities through humility and empathy to make our company, communities, and world a better place. Respect - Acting with integrity and transparency because believing in each other is the building block for all other relationships. Accountability - Holding each other to the highest expectations in all we say and do. iNnovation - Striving to be industry-leading with our people, processes, and products. Drive - Determined to exceed the expectations of our team members, vendors, dealers, and retail customers. At Grand Design, we believe ALL people are leaders and hold each other accountable to high expectations. Leadership Expectations: Connect with Purpose Be inclusive ; seek out different perspectives. Focus on the Customer ; put yourself in the customer's shoes. Communicate Clearly ; say what needs to be said and listen. Execute with Excellence Explore Possibilities ; ask, "What if?" and embrace new ideas. Set Direction ; prioritize, plan, and align; balance thinking and action. Drive Results ; get the right things done; work with a sense of urgency. Build the Future Transform the Road Ahead ; anticipate opportunities; seek new opportunities for continuous improvement. Navigate Change ; be agile and flexible; take on new challenges. Inspire Growth ; help each other improve; commit to personal development. If you are the right candidate for this position, as a Grand Design Team Member you will be eligible for the following benefits: Medical, Dental, Vision, Group Life Insurance, Accidental Injury, Critical Illness, Short & Long-Term Disability Health Savings Account (HSA) 401(k) with match Employee Stock Purchase Program Tuition Reimbursement Holiday and Vacation Pay Grand Design is an Equal Opportunity Employer.
    $26k-33k yearly est. 60d+ ago
  • Provider Enrollment & Credentialing Rep

    Beacon Health System 4.7company rating

    Customer service advisor job in Granger, IN

    Reports to the Manager, Provider Enrollment & Credentialing. Responsible for the timely completion of initial and re-credentialing for Beacon Health System, which includes Beacon Medical Group (BMG) physicians and employed allied health providers, as well as physicians and allied health providers for Memorial Hospital of South Bend, Elkhart General Hospital, Beacon Health Ventures, Beacon Health LLC, and all Community Health Alliance (CHA), and Credentialing Verification Organization (CVO Alliance) contracted providers. Coordinates efforts with physicians and providers, credentialing agencies, regulatory agencies, payors, office managers and contracted providers to complete the credentialing process in accordance with the National Committee on Quality Assurance (NCQA) standards and departmental policies and procedures. Develops systems to review applications for provider and facility credentialing. MISSION, VALUES and SERVICE GOALS * MISSION: We deliver outstanding care, inspire health, and connect with heart. * VALUES: Trust. Respect. Integrity. Compassion. * SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team. Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by: * Completing other job-related assignments and special projects as directed. Ensures the timely completion of credentialing activities for Beacon Health System providers in accordance with NCQA and established departmental policies and procedures by: * Coordinating efforts with outside credentialing agencies, regulatory agencies, payors, office managers, and contracted providers. * Completing the credentialing process in accordance with NCQA/payor standards and departmental policies and procedures. * Preparing letters of acceptance; also reporting deficiencies. * Serving as a liaison and communicating with the CHA Medical Director on credentialing status. * Acting as a liaison for the CHA/MMA (Michiana Medical Associates) Credentialing Committee by preparing charts, taking minutes and attending CHA Credentialing Committee meetings. * Developing systems to review applications for CHA-contracted facilities credentialing. * Completing Primary Source Verifications for CVO Alliance customers in accordance to their accreditation standards (JACHO, AAAHC, URAC, etc). * Scheduling & monitoring delegation audits on behalf of CHA and CVO Alliance. * Checking appropriate web-sites for information relevant to credentialing and verification of information. * Notifying various entities of the physicians and providers effective and termination dates. * Serving as a liaison and communicating with the Physician Recruitment team (BMG). * Communicating with physicians and providers on credentialing status and requesting additional information required to facilitate the credentialing process. * Coordinating with the Beacon Health System physicians and providers the retrieval of applicable documents and licensing information. * Follows a strict schedule for follow up with the provider and reporting of this information to appropriate internal and external contacts before a start date for the physician or provider is assigned. * Completing various insurance and government applications on behalf of the Beacon Health System physicians and providers. * Notifying Beacon Health System management of any unanticipated delays and/or non-compliance. * Coordinating with the hospitals Patient Accounts department to enroll the hospitals and providers in out-of-state Medicaid plans. * Maintaining accurate information on Beacon Health System physicians and providers in the ECHO provider database. * Educating new physicians and providers, along with the BMG residents, on the importance of credentialing and providing information needed to comprehend the State and Federal licensure process and associated deadlines. * Providing timely reports as requested. * Maintaining accurate and complete files on Beacon Health System physicians and providers. * Maintaining each provider's CAQH on-line profile and providing updated information to CAQH on a timely basis as requested. * Serving as administrator for various payors and insurance companies websites to provide maintenance of Beacon Health System physicians and providers information. * Applying for and maintaining the Beacon Health System physician and provider NPPES (National Plan & Provider Enumeration System) identifier as required by HIPAA. * Assisting Beacon Medical Group, and the hospitals Patient Accounts departments with network and claim issues related to credentialing. ORGANIZATIONAL RESPONSIBILITIES Associate complies with the following organizational requirements: * Attends and participates in department meetings and is accountable for all information shared. * Completes mandatory education, annual competencies and department specific education within established timeframes. * Completes annual employee health requirements within established timeframes. * Maintains license/certification, registration in good standing throughout fiscal year. * Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department. * Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self. * Adheres to regulatory agency requirements, survey process and compliance. * Complies with established organization and department policies. * Available to work overtime in addition to working additional or other shifts and schedules when required. Commitment to Beacon's six-point Operating System, referred to as The Beacon Way: * Leverage innovation everywhere. * Cultivate human talent. * Embrace performance improvement. * Build greatness through accountability. * Use information to improve and advance. * Communicate clearly and continuously. Education and Experience * The knowledge, skills and abilities as indicated below are normally acquired through the successful completion of a high school diploma (or equivalent); an Associate's Degree in Business, Health Administration or a related field is preferred. Three years of related credentialing experience and/or experience in the healthcare or health insurance industry is desired. Knowledge & Skills * Requires a working knowledge of federal, state and local laws and NCQA standards applicable to assigned areas of responsibility. * Demonstrates the analytical, problem-solving and organization skills necessary to develop and implement methods and procedures for improving and facilitating the credentialing processes. * Requires solid office skills (including the ability to take minutes at meetings) and the ability to operate standard office equipment. Also requires basic math skills. * Demonstrates proficient computer skills (data entry, word processing and spreadsheets). A basic understanding of database applications is desired. * Demonstrates excellent communication skills (both verbal and written). * Requires the interpersonal skills necessary to interact effectively with a wide variety of internal and external contacts. Also requires the ability to develop and maintain effective working relationships. Working Conditions * Works in an office environment. * Requires the ability to work flexible hours, which may vary according to the department's needs. Physical Demands * Requires the physical ability and stamina to perform the essential functions of the position.
    $30k-34k yearly est. 5d ago

Learn more about customer service advisor jobs

How much does a customer service advisor earn in South Bend, IN?

The average customer service advisor in South Bend, IN earns between $25,000 and $38,000 annually. This compares to the national average customer service advisor range of $26,000 to $39,000.

Average customer service advisor salary in South Bend, IN

$31,000

What are the biggest employers of Customer Service Advisors in South Bend, IN?

The biggest employers of Customer Service Advisors in South Bend, IN are:
  1. MyEyeDr
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