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Energy Programs Customer Engagement Associate
Frontier Energy, Inc.
Customer service agent job in Chanhassen, MN
At Frontier Energy, we're more than just engineers and professionals-we're a team of innovators, problem-solvers, and visionaries dedicated to advancing clean energy solutions. Our mission is to pioneer the intelligent use of energy for a sustainable and resilient future.
We offer a collaborative and dynamic workplace where your ideas are heard, nurtured, and transformed into impactful solutions. With a flat hierarchy and open-door policy, every team member is empowered to experiment, take ownership, and make a real difference.
Beyond fostering an inspiring culture, we provide competitive compensation, comprehensive benefits, and opportunities for growth. Join us and be part of a team that's shaping the future of energy while leaving a positive impact on the world.
The Energy Programs Customer Engagement Associate will engage directly with end users, contractors, and trade allies to promote and document energy-efficient upgrades across building systems such as lighting, HVAC, motors, and controls within Frontier Energy's Minnesotaservice area.
Key Responsibilities
Conduct in-person, virtual, and phone-based outreach, including cold calls, to engage new and existing program participants such as building owners, facility managers, and contractors,.
Build and maintain strong, enduring relationships with a portfolio of customers, trade allies, and contractors, to drive ongoing project flow and sustained engagement with Frontier Energy's programs.
Use technical knowledge of building systems (lighting, HVAC, motors, and controls) to support customer pursuit of energy conservation opportunities.
Proactively schedule and perform site visits to pursue customer engagement activities including presentations, meetings, and audit and project support.
Serve as a trusted advisor, helping participants understand energy efficiency benefits, navigate program requirements, and maximize available incentives.
Deliver persuasive yet genuine communication that influences participation and drives measurable program impact without relying on scripted sales methods.
Develop and execute strategic engagement campaigns that align with program goals and community needs.
Track and report on participation metrics, outreach effectiveness, and project progress.
Identify participation barriers and collaborate with program leadership to develop effective solutions.
Travel regularly throughout Frontier Energy's Minnesotaservice area for site visits, meetings, and outreach events.
Support additional activities related to energy conservation, analysis, reporting, and customerservice as needed.
Required Qualifications
2-3 years of experience in outreach, customer engagement, energy efficiency, HVAC, or related technical or field-based roles.
Strong verbal and written communication skills, with the ability to convey complex technical information clearly and persuasively.
Proven ability to initiate conversations (cold calling) and convert interest into lasting relationships that generate short-term engagement and long-term participation.
Demonstrated skill in influencing stakeholders-contractors, customers, and community partners-through credibility and authenticity rather than pressure tactics.
Excellent organizational and time management skills with the ability to handle multiple priorities.
Proficiency in Microsoft Word , Excel , PowerPoint , and Outlook .
Preferred Qualifications
Knowledge of building systems and energy efficiency measures, including HVAC, lighting, motors, and controls.
Experience conducting energy audits, site verifications, or rebate processing.
Prior experience in community or contractor outreach within the energy efficiency or construction sectors.
Familiarity with utility-sponsored energy efficiency programs and associated reporting or compliance processes.
Proven success developing long-term professional relationships that result in sustained program growth.
Adjustments made to better focus on activities driving projects with existing customers.
$30k-42k yearly est. 2d ago
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Client Services Representative
Cetera Financial Group 4.8
Customer service agent job in Minnetonka, MN
This person will support one Financial Advisor (Registered Representatives) with running their day-to-day Investment practice while enhancing the customerservice level and experience. This person works directly with the Registered Representative(s) to prepare and process client paperwork, perform client financial transactions, maintain client relationships, schedule appointments, and communicate with clients and financial companies. This role can also be the first step of the career pathing program to future opportunities that require industry experience and licenses (Insurance, FINRA Series 7, & 66 or 63/65 combo).
The office is located in Minnetonka and the expectation is they go into the office every day.
What You Will Do:
Act as a liaison between the registered representatives and their clients.
Answer phones, schedule appointments, and prepare materials for client meetings.
Aid registered representatives in preparing client illustrations, graphs, charts, reports, etc. for registered representative presentations and appointment with clients.
Prepare and complete client paperwork and follow up tasks to support registered representative.
Spend time with clients on the phone, via virtual visits and in person to ensure client service level needs are met.
Organize client events and follow up tasks.
Maintain client records and retention management within corporate requirements.
Conduct proactive outreach to clients and registered representatives on time sensitive activities (e.g., RMDs, Client's Quarterly/Annual Reviews).
Assume ownership of inquiries and requests; communicate with internal Cetera departments to ensure clients' expectations for timely service delivery are met.
Educate clients on account services, capabilities, and new technology.
Complete required corporate training on new technologies and follow implementation guidelines.
Maintain compliance guidelines, client communication notes in AdviceWorks/SmartWorks and Redtail while following Cetera standards in a timely manner.
Work with Advisor(s) through weekly meetings to help maintain Advisors Business Plan process, tasks, marketing, and client communication expectations and follow up processes.
What You Will Have:
High School Diploma or GED
Experience in an administrative or customerservice role
Strong time management skills
Excellent written and verbal communication skills
Proficient in Microsoft Office tools (Word, Excel & PowerPoint) and ability to learn new programs
What is Nice to Have:
Previous experience in assisting Registered Representatives/Financial Advisors
Financial services and/or banking background
Bachelor's degree in Finance, Business, Marketing, or Communications
Attention to detail, excellent organization skills, ability to multi-task and produce timely results in a fast-paced work environment
Able to manage own workflow and priorities, and can accommodate unexpected requests or needs from Advisors
Compensation:
This is a non-exempt hourly role that ranges from $25-$31/ hr., plus competitive performance-based compensation package. Compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific office location. Compensation ranges may differ in differing locations due to cost of labor considerations.
#LI-Onsite
About Us
What we give you in return:
Not many teams can say that they support people's dreams coming to life… We happen to do that every day. And as important as we know your career is, we recognize that there's a whole lot more to life. To ensure that our Employees can make the most of their time outside of working hours, we offer a competitive salary and for full-time roles, a benefits package including:
Inclusive health, dental, vision and life insurance plans built to support diverse lifestyles, offer preventative care, and protect against hardship.
Easy access to mental health benefits to meet our team members and their families where they are.
20+ days of paid time off (PTO), paid holidays, and 2 paid wellness days to give our employees the time they need to stay close with their loved ones, recharge, and give back to their communities.
401(k) Savings plan with a generous company contribution (up to 5%), and access to a financial professional to offer our employees the opportunity to plan-ahead for a strong financial future well beyond their working years.
Paid parental leave to support all team members with birth, adoption, and foster.
Health Savings and Flexible Spending Account options to help you save money on healthcare, daycare, commuting, and more.
Employee Assistance Program (EAP), LifeLock, Pet Insurance and more.
About Cetera Financial Group:
Cetera Financial Group ("Cetera") is a leading network of independent retail broker-dealers empowering the delivery of objective financial advice to individuals, families and company retirement plans across the country through trusted financial advisors and financial institutions. Cetera is an independent financial advisor network and a leading provider of retail services to the investment programs of banks and credit unions.
Through its multiple distinct firms, Cetera offers independent and institutions-based advisors the benefits of a large, established broker-dealer and registered investment adviser, while serving advisors and institutions in a way that is customized to their needs and aspirations. Advisor support resources offered through Cetera include award-winning wealth management and advisory platforms, comprehensive broker-dealer and registered investment adviser services, practice management support and innovative technology.
"Cetera Financial Group" refers to the network of retail independent broker-dealers encompassing, among others, Cetera Advisors, Cetera Advisor Networks, Cetera Financial Institutions,and Cetera Financial Specialists.
Cetera Financial Group is committed to providing an equal employment opportunity for all applicants and employees. For us, this is the only acceptable way to do business. Accordingly, all employment decisions at the Cetera Financial Group, including those relating to hiring, promotion, transfers, benefits, compensation, and placement, will be made without regard to race, color, ancestry, national origin, citizenship, age, physical and/or mental disability, medical condition, pregnancy, genetic characteristics, religion, religious dress and/or grooming, gender, gender identity, gender expression, sexual orientation, marital status, U.S. military status, political affiliation, or any other class protected by state and/or federal law.
Agencies please note
: this recruitment assignment is being managed directly by Cetera's Talent Acquisition team. We will reach out to our preferred agency partners in the rare instance we require additional talent options. Your respect for this process is appreciated.
Please review our Workforce Privacy Policy for further details on what information we collect and the purposes for collection.
$25-31 hourly 4d ago
eCommerce Customer Experience Specialist
Curio Brands 3.7
Customer service agent job in Minneapolis, MN
About the Role
At CURiO Brands, we create beautifully designed products and experiences that bring joy, comfort, and connection to everyday life. The eCommerce Customer Experience Specialist supports the Customer Experience (CX) team in overseeing the full customer journey for Thymes, Capri Blue, and Otherland.
This role is for a Gorgias and Shopify power-user who can optimize our CX tech stack while delivering exceptional, hands-on customerservice that reflects our brands' warmth, artistry, and attention to detail. You will be an essential part of shaping a premium journey that builds lasting relationships and drives customer loyalty.
***This role is for candidates that reside in CT, FL, GA, IL, KY, MA, MN, MS, NY, OH, TX, WI***
What You'll Do
System Optimization & Operational Excellence
Gorgias Mastery: Manage daily ticket operations and take full ownership of optimizing inbox structure, tagging, rules, and macros to maximize efficiency.
AI & Automation Implementation: Lead the testing and implementation of Gorgias automation flows and AI-assisted replies to reduce manual tasks while strictly preserving a human, brand-appropriate touch.
Shopify & Workflow Integration: Partner with Fulfillment and Operations to streamline workflows for shipping, gifting, returns, and replacements using the Shopify ecosystem.
Data & Analytics: Utilize Gorgias and Business Intelligence (BI) tools to track KPIs like CSAT, NPS, and resolution time, translating these insights into recommendations for site UX and packaging improvements.
Deliver Premium, Personalized Service & Support
Concierge-Style Support: Provide high-end service through email, chat, and phone, including personalized gifting guidance and fragrance recommendations.
End-to-End Resolution: Accurately and efficiently resolve customer inquiries, managing every case from initial contact through final resolution.
Brand Storytelling: Maintain a consistent tone across all communications, ensuring every interaction aligns with the unique brand voice of Thymes, Capri Blue, and Otherland.
Service Standards: Help implement service playbooks, quality assurance (QA) standards, and escalation protocols to maintain excellence.
Customer Delight: Assist in executing "surprise-and-delight" moments, loyalty gestures, and personalized post-purchase touchpoints.
As a Curio Team Member
You exemplify CURiO Cornerstones and strive for personal leadership in your role.
You collaborate across teams and maintain a positive, respectful, and cooperative workplace environment.
You take ownership of your professional development by seeking learning opportunities and staying current in your field.
You manage your time effectively and work with others to contribute to team and company goals.
You maintain and protect company proprietary information.
You follow all safety guidelines, report concerns promptly, and maintain a clean, safe, and organized workspace.
You understand that success in your role could include occasional extended work hours as necessary to meet seasonal deadlines and that periodically, you may be asked to perform other duties not included in your role description.
What You'll Bring
Deep Technical Experience: 3+ years of hands-on experience in eCommerce support, with demonstrated expertise in Gorgias and Shopify.
Automation Proficiency: Proven ability to build and optimize helpdesk automation, tagging architecture, and AI-driven responses.
Communication & Empathy: Strong verbal and written communication skills with a highly empathetic and organized approach to problem-solving.
Analytical Mindset: A clear understanding of customer experience KPIs and how to use data to uncover root causes of issues.
Additional Information
Travel Requirement: up to 5%
Work Environment: General office or home office environment
Physical Requirements: Occasionally required to lift and/or move items weighing 10 - 15 pounds.
When in a facility, occasional exposure to dusty and fragrant conditions
Health & Welfare Benefits
Eligibility begins on the first day of the month following 30 days of employment unless noted otherwise:
Medical, Dental, Disability Insurance (cost shared)
Life/ AD&D Insurance (employer paid)
Additional voluntary benefit offerings (employee paid): Vision, Accident, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Voluntary Term Life Insurance, AD&D
401(k) - After 6 months of employment on next quarterly entry date
Equal Opportunity Employer
Curio is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to building an inclusive environment for all employees.
$31k-37k yearly est. 1d ago
Banking Customer Service
Dexian
Customer service agent job in Minneapolis, MN
Title: Banking customerservice #990524
Contract Duration: 6-8 Months
Pay Range: $22-$24/hr
We are hiring 2 Service Professional to support Corporate, Commercial, Business Banking and Wealth Management clients as they transition to our new application. These individuals will handle high volume of inquiries received. The ideal candidate will demonstrate excellent phone etiquette, professionalism, and strong multitasking abilities. They should be quick learners, resourceful in problem solving, and skilled at navigating errors to deliver timely resolutions.
- Respond to client inquiries in a professional and courteous manner.
- Troubleshoot and resolve application-related problems and errors efficiently.
- Provide clear guidance and support to customers navigating the new system.
- Document customer interactions and resolutions accurately.
- Collaborate with internal teams to escalate complex issues when necessary.
- Maintain a high level of professionalism and customerservice at all times.
- Excellent phone etiquette and written communication skills.
- Strong multitasking abilities and attention to details.
- Resourceful problem solver, able to work independently and as part of a team.
- Previous customerservice and technical support experience preferred.
We are available for clients from 7:00 AM - 7:00 PM CT. M-F.
Work from office 3 days and work from home 2 days, however, during 5-6 weeks of training, it is preferrable to be in the office 5 days.
$22-24 hourly 2d ago
Island Passport Club Representative
Treasure Island Resort & Casino 4.1
Customer service agent job in Cottage Grove, MN
Pay Rate: $16.00 an hour with $2.00 an hour additional shift differential on swing and grave shift ESSENTIAL DUTIES AND RESPONSIBILITIES
Welcome guests, answer questions and provide information and support to guests
Input, update and maintain accurate player information in the casino management system
Issue Island Passport club cards for club members
Be knowledgeable about and provide guests with information regarding Island Passport club membership, property-wide events and other property amenities
Redeem cash, prizes and comps for guests following department guidelines
Meet goals as established by management
Maintain a working knowledge of promotional systems
Performance point and promotion adjustments following department guidelines
KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES
Required Knowledge and Certification:
High School Diploma/GED or equivalent experience
Preferred Knowledge and Certification:
1-year hospitality or guest service experience, preferably in casinos
Required Skills:
Accurate and detail oriented
Highly organized and ability to adapt quickly to changing priorities
Excellent verbal and interpersonal communication and problem solving skills
Proven high guest service skills
Proficient computer skills Microsoft Office (Word, Excel and Outlook) and Windows
Required Abilities:
Ability to work in a fast paced environment
Ability to interact with guests, coworkers and management in a professional and courteous manner
Ability to follow established dress code policies and practice good personal hygiene
Ability to speak in a clear, concise and pleasant voice
Ability to retain large amounts of information regarding the property and its amenities
Ability to read and write English
PHYSICAL DEMANDS
Must be able to walk, stand and/or sit for long periods throughout the day
Must have a good sense of balance, and be able to bend, kneel, stoop and twist
Must be able to push, pull and grasp objects occasionally
Must have the ability to independently lift up to 25 pounds occasionally
Must be able to perform repetitive hand and wrist motions
WORKING ENVIRONMENT
Office, restaurant, gaming floor and convention center environment including flashing lights, frequent loud noises and cigarette smoke and outdoors for guest events
Must be willing to work a flexible schedule including all shifts, weekends and holidays
Extensive computer use
Occasionally must deal with angry or hostile individuals
High volume direct public contact
$16 hourly 4d ago
Customer Service Technician
Akkodis
Customer service agent job in Bloomington, MN
Akkodis is seeking a CustomerService Technician for a Contract position with a client located in Bloomington, MN. Ideally looking for applicants to have a solid background in manufacturing and dispatching.
Pay Range: $22-25/hr. The rate may be negotiated based on experience, education, geographic locations and other factors.
Job Overview:
We are seeking experienced CustomerService Technician familiar with overseeing dispatching Tasks. This job is fit for you if you come in with experience into customer support and dispatching technicians.
If you are interested in this CustomerService Technician job in Bloomington, MN, then please click APPLY NOW. For other opportunities available at Akkodis go to ****************** you have questions about the position, please contact Vaneesh Prashar at ************.
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit ************************************************
The Company will consider qualified applicants with arrest and conviction records.
Management Level
I
Equiniti is a leading Shareholder Management Fin-tech Company, serving as the number one share registrar in the UK and number two in the USA. It specializes in providing top-notch infrastructure, technology, and solutions for shareholder administration, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries. EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success.
EQ India is a Global competency centre of EQ Group. Our Indian team is an integral part of our success, with 1300 employees operating out of Bangalore and Chennai, forming 25% of our global workforce, and 40% of our employees being women. We are recognised as Top Employer in India by Top Employer Institute.
We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services.
There has never been a better time to join EQ.
Division/Business Function: (Please select the division for which you are going to hire)
IT - Our Technology teams in India deliver best-in-class Applications and Infrastructure services to the Group and are involved in key Digital Transformation initiatives that are being undertaken by the Group, including re-platforming, transformation to the Cloud and Application modernization projects. we've over 100 IT products supporting various clients across UK, Europe & US.
or
FSS - The Finance Shared Services is the backbone of our Finance Organisation, providing high quality data for Decision support, creating scalable processes to add value to customers by attracting and investing in the right talent. We cater AP, AR, R2R, P2P, Global procurement, Payroll, Regulatory reporting, statutory reporting, internal audit, ... to our EQ group.
or
Ops - Our operations team in India serves as an extension of the global operations business located in the UK and US. The team in India provides comprehensive support across various critical operational areas, including Share registration services, retirement solutions, Investment Services, Employee Services, KYC Operations, contact centre operations, and Reconciliation services. Within these functions, we handle both voice and non-voice tasks. Our units efficiently process a large volume of complex transactions, ensuring adherence to client SLAs regarding quality and timelines. Additionally, we possess expertise in managing regulated activities, which are overseen by highly competent resources dedicated to this specific role.
Job Summary:
Give a brief summary, in paragraph format, of how the role fits into the department and Equiniti. Describe the purpose of the job.
Sample Template: Join our team at EQ India and take on a crucial role in our IT department. We offer the opportunity to work on high-quality projects, adhering to strict coding international standards and using the latest technologies. As an expert in ______ (Eg. OOPS) and _____ (E.g .NET Framework), you will have the chance to grow and develop your skills, working with a team of talented professionals. You will also have the opportunity to learn about financial solutions and procedures and Shareholding solutions. Come and be a part of our wonderful team at EQ India!
Key Responsibilities:
Qualification / skills required:
Benefits:
Being a permanent member of the team at EQ you will be rewarded by our company benefits, these are just a few of what is on offer:
31 days + 9 bank holidays (UK)
Business related certification expense reimbursement
Comprehensive Medical Assurance coverage for dependents & Parents
Two-way cab transport for staff working in UK & US shift
Accidental & Life cover 3 times of concerned CTC
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.
$38k-67k yearly est. 5d ago
Customer Service Representative
Russell Tobin 4.1
Customer service agent job in Saint Paul, MN
Russell Tobin's client is hiring a CustomerService Representative in Saint Paul, MN
Employment Type: Contract
Pay rate: $23-$25/hr
Responsibilities:
Provide exceptional customerservice to investment clients
Assist clients with: Account maintenance requests, website navigation and online tools, asset transfers, and correspondence and general inquiries
Perform accurate and timely data entry related to transactions and account updates
Process new account applications in compliance with regulatory standards
Maintain detailed and accurate records
Coordinate with internal teams to resolve operational or account-related issues
Support overall operational efficiency during the brokerage conversion
Requirements:
High school diploma or equivalent
Relevant experience in a contact center or customerservice environment
Proven reliability and strong commitment to excellent customerservice
Strong telephone, verbal, and interpersonal communication skills
High attention to detail with the ability to follow procedures independently
Proficient in Microsoft Office and general computer navigation
Prior banking or financial services experience preferred
Client registrations (past or present) a plus
Benefits that Russell Tobin offers:
Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.
$23-25 hourly 1d ago
Property & Casualty Insurance Customer Service Representative
Farmers Union Agency 4.6
Customer service agent job in Saint Paul, MN
We're hiring for a Property & Casualty Insurance CustomerService Representative to support our clients with auto, home, and other insurance needs. This position offers a mix of in-office collaboration and remote flexibility after training. Prior insurance experience preferred, but not required. We value strong customerservice skills, attention to detail, and a willingness to learn.
Responsibilities
• Assist clients with auto, home, commercial and farm P&C insurance questions
• Make policy changes, process renewals, and handle cancellations
• Explain coverage, billing, and policy documents in a clear, friendly way
• Issue ID cards, certificates of insurance, and other policy requests
• Work with insurance carriers to resolve client needs
• Keep client information accurate and up to date
• Spot opportunities to help clients with additional coverage and refer them to licensed producers
• Deliver excellent customerservice by phone and email
• Assist the Licensed Agent/Producer in operating and growing their business.
Qualifications
• Customerservice, administrative, retail, hospitality, banking, mortgage, or call-center experience
• Strong communication and organization skills
• Comfort using computers and learning new systems
• Ability to manage multiple tasks and stay detail-focused
• Active Property & Casualty license or able to obtain within 60 days.
What We Offer
• Health, dental, vision, life, and LTD insurance
• 401(k) with employer match
• Bonus based on performance
• Flexible Schedule
• Paid time off and holidays
• Supportive, collaborative work environment
• Opportunities for growth, training, and leadership in shaping agency operations
$31k-39k yearly est. 4d ago
B2B Customer Service Representative ($50-60K)
Ultimate Staffing 3.6
Customer service agent job in Eden Prairie, MN
The B2B CustomerService Representative is responsible for answering incoming customer calls to process orders, address inquiries, connect customers with technicians for troubleshooting, document all issues, and provide necessary information.
**This company offers a wonderful work culture and great benefits including up to an 8% 401K contribution! **
Key Responsibilities:
Customer Interaction: Handle diverse incoming calls from employees and customers related to parts, service, and scheduling.
CustomerService: Deliver exceptional customerservice and solutions promptly, consistently exceeding customer expectations.
Product Knowledge: Maintain a thorough understanding of end-to-end processes and product knowledge.
Training: Participate in ongoing training and briefings to stay updated on changes in products and services.
Information Maintenance: Keep updated on products, services, and promotions to meet business line goals.
Issue Resolution: Retain ownership of customer issues until resolution and escalate when necessary.
Requirements:
ERP Systems: Experience with SAP ERP is preferred; experience with Salesforce (adopted 90 days ago) is preferred.
Detail Orientation: Must be extremely detail-oriented and capable of managing multiple tasks accurately and simultaneously.
Technical Skills: Intermediate proficiency in Microsoft Word, Excel, and Outlook.
CustomerService Experience: Minimum of 2 years of phone customerservice experience
Self-Motivation: Demonstrated ability as a self-starter and multi-tasker, capable of thriving in a fast-paced environment.
Communication Skills: Strong verbal, written, and interpersonal communication skills.
Problem-Solving: Excellent listening and problem-solving abilities.
Team Player: Ability to work effectively in a team environment.
Additional Info:
Annual Salary: $50-60K
Schedule: 8:00 am- 5:00 pm M-F
Location: 100% In-Office
Type: Direct Hire
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
City Minneapolis State/Province Minnesota Country United States Department DELIVERY_ACCOUNT_OPERATIONS Date Friday, January 16, 2026 Working time Full-time Ref# 20036643 Job Level Individual Contributor Job Type Experienced Job Field DELIVERY_ACCOUNT_OPERATIONS Seniority Level
Associate
Currency
USD - United States - US
Annual Base Salary Minimum
33,360
Annual Base Salary Maximum
66,720
$38k-51k yearly est. 2d ago
Customer Service Representative
Taylor Corporation 4.3
Customer service agent job in Fridley, MN
Let Us Power Your Potential
Taylor Corporation isa dynamic, diversified companywith bigplans for the future-andyour career. We power our employees' potential and strive to createopportunityand security for every member of the team. Ifyou'reready for something bigger-more challenge, more variety, more pathways for professional growth-we should talk.We'repassionate about ourwork,we believe there is always a better way, andwe'relooking for people like you.
Ready toreach your potential?It'stime to look at Taylor.
Your Opportunity:Taylor is seeking a CustomerService Representative who is responsible for delivering exceptional customerservice and support. This role involves handling complex customer inquiries, leading service initiatives, and mentoring junior staff. The ideal candidate will possess advanced product knowledge, strong problem-solving abilities, and a commitment to enhancing the customer's experience.
Your Responsibilities:
Respond to customer inquiries via phone, email, and chat with professionalism and expertise
Resolve complex issues and provide solutions in a timely manner, ensuring customer satisfaction
Proactively communicate matters with the customer that are affecting orders including due dates, estimating change orders, materials issues, or equipment problems
Understand the specifications of each order to ensure smooth internal processing
Adherence to customer expected response times
Process orders, returns, and exchanges, while ensuring compliance with company policies
Maintain accurate records of customer interactions and transactions in the CRM system
Mentor and train CustomerService Representatives I and II, fostering a culture of continuous improvement
Collaborate with cross-functional teams to address customer needs and enhance service delivery
Analyze customer feedback and identify trends to improve processes and service quality
Stay informed about product updates, industry trends, and best practices to enhance service effectiveness
You Must Have:
May require an associate's degree and 4-6 years of experience in the field or in a related area
Exceptional communication skills, both verbal and written, with a strong ability to convey information clearly
Proven problem-solving skills and the ability to think critically in high-pressure situations
Proficient in using customerservice software and CRM systems
Demonstrated ability to lead and mentor team members
Ability to sit for extended periods while working on a computer
Theanticipatedhourly rate for this position is $29.00. The actual base offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The range listed is just onecomponentof Taylor Corporation's total compensation and benefits package for employees.
About Taylor Corporation
One of the largest print and communications firms in North America, Taylor's family of companies provides a diverse set of products, services and technologies that address the toughest business challenges. We work diligently each day to create printed and digital marketing communication solutions that help power many of the world's most recognizable brands.
With more than 50 years of categoryexpertiseand10,000 employeesspanning dozens of U.S. states and multiple countries, Taylor serves businesses and distributors both large and small. Our employees enjoy a comprehensive benefit package including a choice of several health plans, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO) and64 hoursof annual holiday pay.
The Employerretainsthe right to change or assign other duties to this position.
Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin,veteranor disability status.
Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.
$29 hourly 5d ago
Customer Service Representative
Canteen One
Customer service agent job in Minneapolis, MN
Let's talk about Canteen One! We are the national account management arm for Canteen, the largest and most experienced food and retail service company in the United States. We help our clients take the best breaks possible by providing unique and customized office coffee, vending, market, and pantry programs from coast-to-coast.
Let's talk about Opportunity!
As part of Compass Group USA, the 6th largest employer in the world and leader in food service and support services, Canteen One provides you with an opportunity to work with Fortune 500 companies, and become part of a diverse team committed to attracting, retaining, and developing top level talent. If you are passionate about a customer-first, always friendly approach, we think you'll fit right in!
Let's talk about Perks!
At our North Loop Minneapolis office, we have an awesome office environment filled with perks! Free office coffee and pantry - North Loop location - 1 block from light rail transit - Free Parking - Dress for your Day - Canteen Avenue C (market) & Foodsby food delivery - Sporting event tickets frequently raffled off - Paid time off to volunteer for corporate sponsored events - Wellness programs ... you get the idea!
great people. great services. great results.
Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.
A fresh approach to great results
Are you computer savvy and enjoy solving problems and talking to customers? This is not a "call center" and we don't sell widgets ... we focus on quality customerservice in a complex environment. We are the direct channel between the Client and the Vendor. This entails intensive phone and computer work dealing with vending locations and vendors, and maintaining accurate computer records/inventory.
Requirements
Problem-solving and conflict resolution skills
Candidate must possess strong computer skills, including Microsoft Word and Excel
Excellent interpersonal communications skills
Strong customerservice orientation
Positive internal and external work relationships
Professional composure in high-pressure, time-sensitive environment
Work independently
Preferences
JD Edwards (ERP system) experience a plus (or other ERP system, i.e. SAP, Oracle, PeopleSoft)
Education & Experience
High school degree required
A minimum of one year business experience in a customerservice office environment, or a business setting requiring heavy customerservice, computer and phone work is preferred.
If you find our company intriguing and the position sounds like a great fit ... what are you waiting for? Click Apply Now!
Achieving Leadership Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Keyword Search: CSR, CustomerService Representative
$31k-40k yearly est. 5d ago
Airport Customer Service Agent
GAT 3.8
Customer service agent job in Saint Paul, MN
As a customerserviceagent you are the first impression of a passengers airport experience. CustomerService positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This position requires working in a fast paced environment with time constraints to meet published departure goals. A professional and positive image must be consistently displayed by the employee.
Responsibilities:
Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person.
Must be able to announce both incoming and outbound flights.
Handle credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures.
Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts.
Agents are also required to operate jetways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.
Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information.
Able to stand and work in one location for up to four hours at a time.
You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport.
Work independently without direct supervision.
Requirements:
Must be at least 18 years of age
Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.
Ability to read, speak, and understand the English language.
Ability to stand for long periods of time
Must possess good communication skills and a friendly, outgoing personality in person and via telephone.
Possess entry-level computer skills
Occasionally lift bags or items weighing between 50 and 70 pounds
Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
Must be able to work nights, weekends, and holidays
$30k-37k yearly est. 8d ago
Legal Service Expert
Ameriprise Financial 4.5
Customer service agent job in Minneapolis, MN
The Legal Service Expert is responsible for ensuring the accurate and timely processing of legal documents in compliance with state and federal regulations. This role serves as a key liaison between internal teams and external parties, providing updates, resolving issues, and driving process improvements. Additionally, the position supports client account maintenance and contributes to firm-wide and team-level operational enhancements.
Key Responsibilities
Legal Document Processing
Complete processing of legal documents received, including but not limited to subpoenas, garnishment papers, tax levies, summons, support orders, and information requests.
Review all documents in their entirety and execute requested actions in compliance with state and federal regulations and company procedures.
Maintain accurate and detailed record-keeping for all processed documents.
Legal Response Development
Develop and maintain standardized legal response templates to ensure consistency and compliance.
Respond to judicial requests promptly while adhering to internal corporate and legal policies.
Bankruptcy Document Management
Handle all company-received bankruptcy documents with precision and confidentiality.
Respond to courts within required timeframes and ensure accuracy in completed documentation.
Coordination and Communication
Coordinate legal activities related to court-generated requests with corporate office employees, field personnel, courts, and agencies.
Ensure compliance with legal requirements while safeguarding the confidential nature of all information.
Required Qualifications
Bachelors degree or equivalent (4-years)
0-1 years relevant experience
Preferred Qualifications
Strong problem solving skills; organizational and time management skills including ability to meet tight deadlines with high degree of accuracy.
Excellent verbal, written and interpersonal communication skills demonstrated ability to maintain confidentiality/control of information.
Possess a detail orientation
Must be effective at working independently and part of a team, when required.
Prior experience in reviewing and interpreting legal documents.
Experience articulating legal requirements.
Previous experience working as a legal assistant or paralegal, closely with courts and attorneys.
#S&O
About Our Company
We're a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of 2024. With our team of more than 20,000 people in 20 countries, we advise, manage and protect assets and income of more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses - Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.
Base Pay Salary
The estimated annual salary for this role is $54,400 - $74,800. We have a pay-for-performance compensation philosophy. Your initial total compensation may vary based on job-related knowledge, skills, experience, and geographical work location. In addition, most of our roles are eligible for variable pay in the form of bonus, commissions, and/or long-term incentives depending on the role. We also have a competitive and comprehensive benefits program that supports all aspects of your health and well-being, including but not limited to vacation time, sick time, 401(k), and health, dental and life insurances.
Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, genetic information, age, sexual orientation, citizenship, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.
Full-Time/Part-Time
Full time
Exempt/Non-Exempt
Non-Exempt
Job Family Group
Client Service
Line of Business
SERVD Service Delivery
$54.4k-74.8k yearly Auto-Apply 8d ago
Customer Service Agent
Hustle Notice Biz
Customer service agent job in Minneapolis, MN
Department
Bold MK
Employment Type
Full Time
Location
Minneapolis, MN
Workplace type
Onsite
Compensation
$17.45 - $23.75 / hour
Key Responsibilities Skills, Knowledge and Expertise Benefits About Iris Comm Lab We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.
$17.5-23.8 hourly 60d+ ago
Licensed Customer Service and Sales Agent
Paul Gentilini Statefarm
Customer service agent job in Minneapolis, MN
Job Description
A successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed Insurance CustomerService / Sales Representative - State Farm Agent Team Member. State Farm experience is highly preferred.
We seek a licensed, energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.
Please only apply if you meet the following criteria:
Active Property and Casualty license
Ability to commute to our Coon Rapids location
State Farm experience
Responsibilities include, but are not limited to:
Establish customer relationships and follow up with customers, as needed.
Provide prompt, accurate, and friendly customerservice. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Maintain a strong work ethic with a total commitment to success each and every day.
You will receive:
50,000 - 90,000 Salary (based on experience and license; State Farm experience is highly preferred) plus bonus
Bonus based on production
Simple Retirement Plan
Paid time off (vacation and personal/sick days)
Valuable experience
Growth potential/Opportunity for advancement within my office
Requirements
Property & Casualty license (required)
Life and Health license (required)
Excellent interpersonal skills
Excellent communication skills - written, verbal and listening
People-oriented
Organizational skills
Self-motivated
Detail oriented
Proactive in problem solving
Dedicated to customerservice
Able to learn computer functions
Pride in getting work done accurately and timely
Ability to work in a team environment
Ability to multi-task
Provide timely and thorough activity reports to agent
Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education
If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
$28k-36k yearly est. 17d ago
Rental Car Customer Service Agent
Managed Labor Solutions
Customer service agent job in Saint Paul, MN
Are you a people person? Managed Labor Solutions, a leading nationwide provider of rental car outsourcing services, is hiring people to work as a Rental Car CustomerServiceAgent for customers for our partner location. The job entails checking in customers as they arrive for their reservation.
What you'll do:
* Greet customers upon arrival
* Expedite the car rental process so customers can get to their destination quickly and easily
* Verify driver's license and reservations
* Assign keys and rental agreements and be able to explain charges on the invoice
* Process car exchanges in the Rental Car computer system
* Resolve customer issues and concerns professionally
Benefits:
* Health insurance
* Dental insurance
* Flexible schedule
What we require:
* Valid driver's license
* 18 years of age or older
* Must be flexible with schedule to work night, weekends and holidays as needed
* Previous customerservice experience and sales skills
* Ability to work in a fast paced environment with a variety of tasks
* Willingness to work outdoor in weather conditions with moderate noise level
* Detail oriented
* Computer literate
* Proficiency in English
Extra points for this
* 6 months of customerservice experience
* Previous experience in baggage handling or customer-facing role
JOB CODE: MSP
$28k-36k yearly est. 17d ago
Associate Customer Experience Representative
Ascentek
Customer service agent job in Golden Valley, MN
With a purpose
to make tomorrow a little bit better than today for each other, our customers, and our communities,
Ascentek provides an environment where you can love what you do and be your best every day.
What you will enjoy by being a part of a 2025 USA Great Place to Work certified company:
A position that is: Hourly, Full time, Mon-Fri 7:30 am to 4:30 pm
Medical Plan options, including fertility coverage and free mental health and telehealth coverage
Dental and Vision Insurance
FSA/HSA options
Paid parental leave
Company-provided short-term disability, long-term disability, and life insurance
Supplemental Insurances, including accident, critical illness, hospital, and supplemental life insurance
401(k) with a generous company match
Pet Insurance Benefits
Tuition reimbursement
21 Paid Days Off
7 Paid Holidays
Short-term Incentive Plan (STIP), ask your Talent Partner for details
Dress For Your Day (casual dress environment)
Work Your Way (hybrid work) - Three days on site with anchor day on Wednesdays
Paid comprehensive on-the-job training
Company phone provided
Company computer provided
Career advancement opportunities
As an Associate Customer Experience Representative, you play a key role in delivering on our customer promise to provide service beyond expectations by building relationships with our valued customers, actively managing customer orders and requests, and partnering with our sales teammates to achieve growth initiatives.
Accurately enter and maintain customer orders and returns in JDE.
Provide customer support through our email orders inbox, phone queue, and direct customer calls/emails.
Collaboratively troubleshoot delivery issues, backorders, sample requests, invoice inquiries, pricing, credits, product availability, and use of our website
Partner closely with assigned sales representatives to efficiently manage customer account information, pricing, orders, returns, billing and credits, and product availability.
Maintain accurate customer account information, including but not limited to, order notifications, address, routing information, delivery contacts, and payment and freight terms.
Have an in-depth understanding of our company structure and personnel to accurately connect customers and sales reps to the correct department or division.
Learn and maintain product and service knowledge of Ascentek offerings.
Knowledge and understanding of Ascentek systems, including but not limited to JDE, Salesforce, eCommerce, ICE, SPS, DocLink, Microsoft Teams, Outlook, Excel & Word, and Smartsheet
Education:
High School Diploma
Knowledge, Skills, and Abilities:
Detail-oriented and organized.
Excellent verbal and written communication skills.
Ability to maintain calm and stay organized while constantly re-prioritizing a multitude of tasks and requests.
Intermediate mathematical and problem-solving abilities and computer literacy.
Comprehensive understanding of Ascentek systems, including but not limited to JDE, Salesforce, eCommerce, ICE, SPS, DocLink, Microsoft Teams, Outlook, Excel & Word, and Smartsheet
Ability to provide customer, sales rep, and account support and troubleshoot issues through email orders inbox, direct email, phone queues, and direct calls with little to no assistance from others.
Elevates technical or complex issues to level III, lead, or supervisor.
Capable of upselling, product cross-references, and add-ons with some assistance.
2-5 years of experience as a Customer Experience Representative.
Education:
Bachelor or Associate Degree
Experience and/or Training:
Prior customerservice, customer care, customer experience, or support specialist experience
Knowledge, Skills, and Abilities:
Experience with customer relationship management tools, such as JDE and Salesforce
Lubricant, chemical, and equipment sales, installation & maintenance knowledge, or experience
The anticipated hiring range for the role you are applying for is between $22 and $25 hourly. This anticipated hiring range is based on several factors, and subject to increase based on the below:
Experience and qualifications: The depth of relevant experience and specific skills you bring to the position.
Education and certifications: Any additional qualifications that enhance your ability to succeed in the role.
Market and industry benchmarks: We compare compensation packages with industry standards to ensure we are competitive.
Internal equity: We strive to maintain pay equity across the organization to ensure fairness for all teammates performing similar work.
At Ascentek, we are committed to providing accurate and up-to-date information about our career opportunities. For the most accurate job descriptions, salary details, and benefit information, we encourage you to visit our official careers page at **********************************
Ascentek is an Equal Employment Opportunity/Affirmative Action Employer. Qualified applicants including women, minorities, veterans, and individuals with disabilities are encouraged to apply.
$22-25 hourly 10d ago
Student Loan Call Center Representative
CMC Group 4.1
Customer service agent job in Minneapolis, MN
ECMC Group is a nonprofit corporation focused on helping students succeed. Headquartered in Minneapolis, ECMC Group and its family of companies provide financial tools and services, as well as funding for innovative programs to help students achieve their academic and professional goals.
Job Summary
Under direct supervision, contacts student loan borrowers throughout loan lifecycle to discuss their ability to repay their student loans and offer options for keeping/bringing the loan current.
Essential Duties and Responsibilities
Makes outbound calls to students and references to counsel them on options to manage student loans and to keep/bring loans to a current status through payment, forbearance or deferment
Communicates by telephone and/or in writing/email to borrowers to inform them of their responsibilities and the consequences of default
Receives predictive telephone dialer system transfers and handles them within required measures
Maintains clear, concise, and accurate documentation of borrower accounts, including all contact made and received
Maintains current and accurate knowledge of laws and regulations affecting the repayment of student loans, including the consequences of default, and the various payment/deferment options available to borrowers
Updates loan status on Loan Tracker
Conducts internet/social media searches to locate new contact information for student loan borrowers
Participates in work group activities to solve problems or improve processes
Performs other related duties as assigned
Required Qualifications
High School diploma or GED
At least one year office/business, clerical or customerservice experience
Preferred Qualifications
1 year experience working in a call center
1 year working in financial industry, including student loans, collections and/or banking
Bilingual in Spanish and English
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The pay range for this position is $20.00 - $21.50. Actual compensation may vary based on factors such as relevant experience, peer and market benchmarks, and geographic location. In addition to hourly pay, candidates for this role may earn additional performance-based incentives, which typically average around $50 per month.
This position is classified as hybrid and requires attendance on designated in-office days.
ECMC Group also provides a comprehensive benefits package:
Health & wellness benefits: Medical, dental, and vision insurance plan options, with a generous employer subsidy. Company paid life & disability insurance, pre-tax flexible spending accounts and robust wellness programs.
Financial benefits: Generous 401(k) plan with a company match up to 6% and additional discretionary contribution potential, holiday time off, paid time off accrual starting at 20 days/year and commuter subsidy.
Education benefits: Tuition reimbursement up to $10,500/year for approved programs and student loan payment reimbursement up to $4,800/year. Up to $5,250 of qualifying education benefits can be reimbursed pre-tax.
How much does a customer service agent earn in Blaine, MN?
The average customer service agent in Blaine, MN earns between $25,000 and $41,000 annually. This compares to the national average customer service agent range of $23,000 to $37,000.
Average customer service agent salary in Blaine, MN