Customer service agent jobs in Broken Arrow, OK - 357 jobs
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Customer Accounts Advisor
Aarons 4.2
Customer service agent job in Tulsa, OK
The hourly range for this position is $12.75 to $13.50. This position is also eligible for incentive pay based on performance.
Customer Accounts Advisor
Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.
Skills for Success
Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.
The Work
Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone
Sell customers on the benefits of timely lease agreement renewal payments
Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals
Assist with merchandise returns and guest deliveries as directed by management
Clean and certify merchandise in the Quality Assurance Center for all items personally returned
Complete and maintain weekly vehicle maintenance sheet and route sheets daily
Load, secure and protect product in company vehicle
Safely operate company vehicle
Assist the Sales Team as needed
Any reasonable duties requested by management
Requirements
United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.
Must meet DOT requirements to obtain certification in required states (United States)
Ability to work schedule of hours varying from 8 am to 9 pm
Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
Two years of retail/customerservice experience preferred
High School diploma or equivalent preferred
Excellent interpersonal and communication skills
High energy with the ability to effectively perform all functions of the store and multitasking effectively
Proper telephone etiquette
Uphold the Aaron's Brand and protect company assets
Maintain a professional appearance
Proficient computer skills
Aaron's Total Rewards
Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes**:
Paid time off, including vacation days, sick days, and holidays
Medical, dental and vision insurance
401(k) plan with contribution matching
*Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
**Benefits vary based on full-time and part-time employment status.
$12.8-13.5 hourly 2d ago
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Customer Service Representative
Blackhawk Industrial Operating Co 4.1
Customer service agent job in Broken Arrow, OK
is located onsite in Broken Arrow, Oklahoma***
WHO ARE WE: BlackHawk Industrial provides you the highest quality industrial products and equipment, offering manufacturing services while creating innovative engineered supply solutions. We truly believe in the importance of the local relationships with the customers we service. Our employees have fun every day exceeding the expectations of our customers, suppliers, and shareholders. We distinguish ourselves as the #1 choice of industrial manufacturers who are in need of Technical Service and Production Savings.
We are BIG ENOUGH TO SERVE, and SMALL ENOUGH TO CARE.
SUMMARY: The CustomerService Representative is responsible for the daily tasks related to all customer accounts and Account Manager needs. The CustomerService Representative communicates and coordinates with suppliers and Account Managers, while providing quality customerservice.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Personally exhibits, recruits and coaches associates consistent with BlackHawk Core Behaviors
Responsible for promoting culture of safety
Respond appropriately and in a timely manner to all customer and Account Manager incoming communications.
Analyze and assess customer needs completely and accurately with efficiency.
Work with suppliers and Account Managers to identify, source, and price appropriate product solutions and provide quotes for product solutions per OS ticket and other BHID response time guidelines.
Process customer orders, Return Material Authorizations and Guaranteed Test Orders and purchase material's to fill customer orders.
Review and maintain P21 portals daily for potential late orders, Return Material Authorizations, items not on a PO and unapproved orders.
Identify and resolve root cause issues by working and communicating with responsible cross functional teams to minimize repetition of the original issue.
Develop a detailed working knowledge of BlackHawk policies, procedures and practices.
Maintain a deep understanding of the BHID systems (including P21, OS ticket, ServiceNow, SharePoint, and Compass), suppliers' systems/websites and usage of those systems.
Perform all work in accordance with the company documented ISO processes and procedures utilizing appropriate company systems.
Perform other duties as assigned
QUALIFICATIONS:
Excellent written and verbal communications skills utilizing phone, email and instant message.
Excellent critical thinking skills to analyze and solve problems.
Diligent and detail oriented.
Ability to manage multiple tasks, shift gears to react to urgent scenarios and meet daily deadlines.
Proficient in and comfortable with basic computer operation. Ability to learn new software programs as a user.
Ability to learn and apply experience with vending platforms (CribMaster, Autocrib, etc.)
Experience in industrial field, B2B sales and customerservice.
SUPERVISORY RESPONSIBILITIES :
No direct supervisory responsibility.
EDUCATION and/or EXPERIENCE:
High school diploma or equivalent required.
Minimum 1 year previous experience in customerservice or inside sales preferred.
Experience in cutting tools, abrasives and MRO areas preferred.
Experience with Microsoft office suite required.
CERTIFICATES, LICENSES, REGISTRATIONS :
None required
WORK ENVIRONMENT:
Employee is regularly required to speak and understand English, stand, walk, sit, use hand to finger, handle or feel objects, tools or controls; reach with hands and arms. Employee is required to use computer and other equipment.
Employee frequently lifts and/or moves up to _50_ pounds. Specific vision abilities include close vision and the ability to clearly focus vision.
PPE REQUIRED:
Wrist rest for keyboard and mouse pad
BENEFITS:
Health Insurance BCBS of OK HDHP
HSA with Employer match (must meet criteria)
Dental and Vision Insurance
401K Plan and Company Match
FSA (Full FSA, Limited FSA, and Dependent FSA)
Company paid Long Term and Short-Term Disability
Company paid basic Life Insurance and AD&D/
Supplemental life and AD&D/Dependent life
Ancillary Critical Illness Insurance (Wellness Rider Included)
Ancillary Accident Insurance (Wellness Rider Included)
Ancillary Hospital Indemnity
Employee Assistance Program (EAP) - Includes concierge services and travel assistance.
Paid Time Off
Holiday Paid Time Off
Gym Reimbursement
Quarterly Wellness challenge with a chance to will money or prizes
Tuition Reimbursement - after 1 year of employment
*BlackHawk Industrial is an Equal Opportunity Employer
**As part of our BHID policy, we require all potential employees to undergo pre-employment background and drug screening. This is a standard procedure we follow to ensure a safe and productive work environment.
$25k-31k yearly est. Auto-Apply 50d ago
Licensed Insurance Customer Service
Robert Long-State Farm Agency 3.9
Customer service agent job in Owasso, OK
Job Description
Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed CustomerService Representative - State Farm Agent Team Member. Active Property and Casualty license is required.
We seek an licensed energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. Only candidates who meet the following criteria will be considered for this role:
1. Must have an active Property and Casualty insurance license. 2. Must be able to make the commute to our agency location in Owasso, OK. This is an in-office position.
Responsibilities include but not limited to:
Establish customer relationships and follow up with customers, as needed
Provide prompt, accurate, and friendly customerservice. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
Use a customer-focused, needs-based review process to educate customers about insurance options
Maintain a strong work ethic with a total commitment to success each and every day
As an Agent Team Member, you will receive...
Salary plus Bonus
Paid Time Off (vacation and personal/sick days)
Valuable experience
Growth potential/Opportunity for advancement within my office
Requirements
Property & Casualty license (required)
Life and Health license (required)
Excellent interpersonal skills
Excellent communication skills - written, verbal and listening
People-oriented
Organizational skills
Self-motivated
Detail oriented
Proactive in problem solving
Dedicated to customerservice
Able to learn computer functions
Pride in getting work done accurately and timely
Ability to work in a team environment
Ability to multi-task
Provide timely and thorough activity reports to agent
Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education
If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
$27k-33k yearly est. 15d ago
Customer Service Associate
Ace Mart Restaurant Supply 3.9
Customer service agent job in Tulsa, OK
Job Title: CustomerService Associate - Help Power the Foodservice Industry Reports to: Assistant Store Manager / Store Sales Manager Classification: Hourly / Non-Exempt
Are you a relationship-builder who thrives in a fast-paced, customer-focused environment? At Ace Mart Restaurant Supply, our CustomerService & Sales Associates are trusted partners to chefs, restaurateurs, and foodservice pros. Your positive attitude, attention to detail, and ability to guide customers toward the right products make a real impact on their success-and ours.
This is more than a retail job. It's a people-first, solution-oriented role at the front lines of the foodservice industry.
What We Offer:
Work-Life Balance: Enjoy Sundays off to rest and recharge.
Employee Discounts: Save on a wide range of professional kitchen equipment and supplies.
Learning & Growth: Gain product knowledge and industry insight through hands-on training and mentorship.
Paid Time Off: Take the time you need with vacation and sick leave.
Comprehensive Benefits: Medical, dental, vision, and life insurance after 60 days.
Financial Security: Participate in our matching 401k program and plan for the future.
What You Will Do:
Deliver a standout customer experience by greeting every customer with energy, positivity, and a service-first mindset-whether in person, by phone, or via email.
Build lasting customer relationships by engaging in genuine conversations, earning trust, and becoming a go-to resource for restaurant and foodservice professionals.
Guide purchasing decisions by listening carefully, identifying customer needs, and recommending the right equipment and supplies to support their success.
Drive in-store sales by confidently promoting featured items, offering cross-sell suggestions, and ensuring customers leave with solutions-not just products.
Follow up with intention by checking in with customers post-purchase and using follow-through to turn one-time buyers into repeat business.
Support seamless service by offering carry-out assistance, coordinating deliveries, and stepping in to solve problems with professionalism and urgency.
Maintain a clean and organized store that invites customers to browse, with well-stocked shelves, clear displays, and a polished presentation.
Collaborate with a high-energy team by sharing product knowledge, supporting teammates, and participating in ongoing training to grow your impact.
What You Will Need:
A People-First Mindset: Friendly, helpful, and customer-focused in every interaction.
Sales Savvy: Confident recommending and selling products that fit customer needs.
Strong Communication: Clear, professional communication in person, by phone, and through email.
Time Management: Able to multitask, prioritize, and stay organized during peak store hours.
Physical Stamina: Stand and walk for extended periods, lift up to 50 lbs. regularly, and use computers/registers comfortably.
Education & Experience: High school diploma or equivalent preferred. Prior retail, sales, or foodservice experience is a plus-but we'll train the right person.
Join us as a Food Enthusiast & CustomerService Specialist and become an essential part of our team dedicated to delivering an exceptional experience to our valued customers. Ace Mart Restaurant Supply is an equal opportunity employer, committed to fostering a diverse and inclusive workplace. Your culinary passion and customer-focused approach will help us continue to create a haven for food enthusiasts.
$20k-25k yearly est. 6d ago
Call Center Rep - In Office
Everett and Associates
Customer service agent job in Inola, OK
Crafting Brighter Futures for Businesses & Families across the US
At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client.
As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment.
Primary Responsibilities:
Engage with clients to understand their financial goals and concerns.
Present tailored solutions to safeguard their assets effectively.
Maintain a pulse on the industry, ensuring you offer the best and most updated advice.
Foster relationships and ensure our clients always have someone they can turn to.
Why Work With Us?
Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours.
Unlimited Earning Potential: Your dedication determines your earnings*.
Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently!
Grow with Us: Dive into continuous learning and development opportunities.
Application Process:
Submit Your Application: No stringent qualifications needed. We believe in potential.
Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day.
Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions.
FAQs:
When will I hear back after applying? Typically, within 24 hours.
Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation.
What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization.
* This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance.
State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
$65k yearly 2d ago
Customer Service Rep
Collabera 4.5
Customer service agent job in Tulsa, OK
Collabera is ranked amongst the top 10 Information Technology (IT) staffing firms in the U.S., with more than $525 million in sales revenue and a global presence that represents approximately 12,000+ professionals across North America (U.S., Canada), Asia Pacific (India, Philippines, Singapore, Malaysia), and Europe (Ireland, Netherlands, Poland, United Kingdom). We support our clients with a strong recruitment model and a sincere commitment to their success, which is why more than 75% of our clients rank us amongst their top three staffing suppliers.
Not only are we committed to meeting and exceeding our customer's needs, but also are committed to our employees' satisfaction as well. We believe our employees are the cornerstone of our success and we make every effort to ensure their satisfaction throughout their tenure with Collabera. As a result of these efforts, we have been recognized by Staffing Industry Analysts (SIA) as the “Best Staffing Firm to Work For” for five consecutive years since 2012. Collabera has over 50 offices across the globe with a presence in ten countries and provides staff augmentation, managed services and direct placement services to global 2000 corporations.
For consultants and employees, Collabera offers an enriching experience that promotes career growth and lifelong learning. Visit ***************** to learn more about our latest job openings.
Awards and Recognitions
--Staffing Industry Analysts: Best Staffing Firm to Work For (2016, 2015, 2014, 2013, 2012)
--Staffing Industry Analysts: Largest U.S. Staffing Firms (2016, 2015, 2014, 2013)
--Staffing Industry Analysts: Largest Minority Owned IT Staffing Firm in the US.
Job Description
We are looking for Agents licensed in Health, Accident and Life to help take calls for our Life and Dental Leads.
They will be speaking with the customer and getting them to the correct area for their needs.
Qualifications
Need someone with good phone etiquette and Call Center Experience.
Experience with Life or Dental Sales is helpful
Additional Information
To know more or discuss regarding this opportunity, please contact:
Nishita Honest
************
*******************************
R10081393 CX Customer Experience (Accounts Receivable) Representative (Open)
We are looking for you!
This role is a hybrid role in Tulsa, OK
Quentin Chavis Jr. / *************************** / ************
The Customer Experience (CX) Representative is responsible for the daily tasks related to collection efforts of a portfolio of customer accounts and resolving customer issues related to billing, pricing, cylinder discrepancies, cash applications, as well as various other customer issues. The CXR will effectively communicate and support the Division's collection goals, while providing quality customerservice.
Identify account risks, potential credit problems, spotting AR trends, disputes, and other customer issues. Service oriented, effective communications, follow up skills, critical thinking, team player, conflict resolution skills, adaptability, active listening, decision making, extreme ownership, and empathy.
Communicates potential risks to CX Supervisor, as well as field contacts (Branch Manager, Account Manager, Area Sales Manager, or District Manager).
Escalate significant matters to Accounts Receivable Supervisor and up.
Contact customers regarding invoices/accounts which are past due. Provide information as requested in order to facilitate a quick remittance. Obtain future pay information.
Review/release/escalate sales on a routine basis throughout the work day.
Prioritize portfolio so collection efforts result in maximum benefits. Watch for key indicators when a customer account is falling behind, becoming delinquent.
Maintain quality relationships with branch managers, account managers, district managers and AVPs. These relationships can be critical with collection efforts. Involve regional collections managers when possible and keep them informed of issues at all times.
Documentation is critical, log conversations, e-mails and other communications. Organize documentation to facilitate follow-up efforts. Initiate appropriate follow-up action on mail returned as undeliverable.
Identify errors and discrepancies on customers' accounts. Create, investigate, and resolve disputes from beginning to end.
General understanding of all other CX disciplines: cash apps, data integrity, account set up, credit, tax, cylinder assets, analytics, disputes, credit memos, pricing
Utilize customerservice skills at all times to ensure collections efforts do not impair customer relationships.
________________________Are you a MATCH?
Required Qualifications:
High School Diploma/GED required
Prior experience in credit & collections, accounts receivable, finance and/or related field
Proficient in Google suite applications and Microsoft Office (Word, Excel)
A strong “customerservice” mindset and the ability to use collaborative and non-adversarial approaches in achieving diverse goals. Ability to build positive relationships and strive to understand customer's needs, both internal and external.
Preferred Qualifications:
Associate's degree in Business, Accounting or related-field preferred
Prior experience with SAP or an ERP system is highly preferred
Bilingual (Spanish) a plus, but not required.
________________________
Benefits
We care about and support all Airgas associates. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees.
We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children.
Additionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees' dependents, and an Airgas Scholarship Program.
_________________________
Your DIFFERENCES enhance our PERFORMANCE
At Airgas, we are committed to building a workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
_________________________
About Airgas
Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions.
Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients.
Join us for a stimulating experience: At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in the success of your team, making sure our products are created sustainably and delivered safely and efficiently. In turn, you'll find a welcoming workplace where you're valued for who you are and where you can fill your potential while growing a fulfilling career - whatever path you choose.
_________________________
Equal Employment Opportunity Information
We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
Airgas, an Air Liquide Company is a Government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973.
Airgas does not discriminate against qualified applicants with disabilities, and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com.
_________________________
California Privacy Notice
$31k-48k yearly est. Auto-Apply 23d ago
Custom Cabinet Sales Rep.
Kitchen Refresh
Customer service agent job in Tulsa, OK
We are seeking a custom cabinet sales representative to become a Kitchen Refresh franchisee focusing on a kitchen remodeling alternative to painting or full replacement of kitchen cabinets. The franchisee owner-operator would be responsible for a territory in the Tulsa area.
Job Requirements:
Conduct prompt and professional communication with leads and clients
Perform in-home, design studio, and virtual consultations
Deliver estimate at time of consultation using Quickbooks
Able to convey kitchen remodel expertise, handle objections, and ask for order at time of consultation
Identify and create working relationships with a finish carpenter and painter
Coordinate with finish carpenter contractor for cabinet door and drawer front measuring for product orders, as well as door and drawer front, drawer box, cabinet box, crown moulding, and related installations and work
Coordinate with painter for painting of only the cabinet boxes
Follow proven marketing, sales, and installation processes
Must have a valid driver's license
Must be able to communicate effectively in English
As a Kitchen Refresh franchisee, you would be buying into the Kitchen Refresh kitchen remodeling system and would be responsible for serving and maintaining a defined territory. Kitchen Refresh franchises are independently owned and operated. The hourly wage range is an estimate based on profit rates of product sales relative to time spent on business. Actual pay rate may be more or less depending on how closely you follow the systems and other factors. Franchisees can also earn additional profits on upsell and cross sale opportunities.
Full-time
$150.00 per hour
Monday to Friday
Driver's License (Required)
$31k-43k yearly est. 60d+ ago
Customer Service - Customer Service Representative (Part Time) 105-1068
Communitycare 4.0
Customer service agent job in Tulsa, OK
Responsible for being the first point of contact for all membership related questions, requests and concerns and for providing outstanding service to our customers. You will answer queries regarding customer benefits, eligibility, PCPs, claims and other questions. You will handle complaints, troubleshoot problems and provide resolutions in a professional and polite manner to ensure first contact resolution and customer satisfaction. The ideal CustomerService Representative will be customer focused, detail oriented and results driven. The most successful CustomerService Representatives demonstrate the following characteristics: polite, accurate, knowledgeable, able to work well within a team, learning agility, flexible and easily adapts to change.
KEY RESPONSIBILITIES:
Process a high volume of incoming inquiries regarding multiple products from members, providers, billing companies, individuals with legal representation, employer groups, and other insurance companies.
Strive to achieve first call resolution by communicating accurate information efficiently and timely thereby creating a positive experience for the member.
Verifies eligibility, benefits, deductible amounts, claim status, copays, coinsurance and all other information related to a customer and their benefits or a provider and their contract.
Use effective listening skills to understand the needs and complaints of the customer to offer them the best possible solution and ensuring the member feels supported and valued.
Resolve escalated customer issues received from the member, provider, employer groups or brokers while remaining calm and professional.
Provide interpretation services for all product lines via the contracted language line service as appropriate.
Flexible hours, including weekends and evenings, as department or training needs dictate and at the discretion of management may be required.
Effective problem resolution skills that demonstrates balance of company and customer needs.
Demonstrated ability and learning agility to adapt to organizational changes including business processes, systems and technology.
Joining a team of CustomerService Representatives and building a positive relationship of teamwork, trust, reliability and excellence.
Understanding and striving to meet or exceed call center metrics while providing excellent customerservice.
Taking part in training and other learning opportunities to expand knowledge of company and position.
Perform other duties as assigned.
QUALIFICATIONS:
Exceptional telephone manner, customerservice skills, active listening skills, verbal and written communication skills.
Ability to resolve conflict and diffuse tension
Strong time management skills and decision- making skills.
Ability to read, comprehend, and explain health insurance benefits in a clear, concise, and professional manner.
Ability to work under stress with production and quality standards.
Proficient in Microsoft Office applications.
Highly organized and attentive to detail.
Flexibility, ability to adapt to change.
Successful completion of Health Care Sanctions background check.
Bilingual skills a plus.
EDUCATION/EXPERIENCE:
High school diploma or equivalent required
1-year customerservice experience with direct interactions with customers
Contact center or medical field experience preferred
$24k-30k yearly est. 6d ago
Customer Service Representative
Bhid
Customer service agent job in Broken Arrow, OK
is located onsite in Broken Arrow, Oklahoma***
WHO ARE WE: BlackHawk Industrial provides you the highest quality industrial products and equipment, offering manufacturing services while creating innovative engineered supply solutions. We truly believe in the importance of the local relationships with the customers we service. Our employees have fun every day exceeding the expectations of our customers, suppliers, and shareholders. We distinguish ourselves as the #1 choice of industrial manufacturers who are in need of Technical Service and Production Savings.
We are BIG ENOUGH TO SERVE, and SMALL ENOUGH TO CARE.
SUMMARY: The CustomerService Representative is responsible for the daily tasks related to all customer accounts and Account Manager needs. The CustomerService Representative communicates and coordinates with suppliers and Account Managers, while providing quality customerservice.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Personally exhibits, recruits and coaches associates consistent with BlackHawk Core Behaviors
Responsible for promoting culture of safety
Respond appropriately and in a timely manner to all customer and Account Manager incoming communications.
Analyze and assess customer needs completely and accurately with efficiency.
Work with suppliers and Account Managers to identify, source, and price appropriate product solutions and provide quotes for product solutions per OS ticket and other BHID response time guidelines.
Process customer orders, Return Material Authorizations and Guaranteed Test Orders and purchase material's to fill customer orders.
Review and maintain P21 portals daily for potential late orders, Return Material Authorizations, items not on a PO and unapproved orders.
Identify and resolve root cause issues by working and communicating with responsible cross functional teams to minimize repetition of the original issue.
Develop a detailed working knowledge of BlackHawk policies, procedures and practices.
Maintain a deep understanding of the BHID systems (including P21, OS ticket, ServiceNow, SharePoint, and Compass), suppliers' systems/websites and usage of those systems.
Perform all work in accordance with the company documented ISO processes and procedures utilizing appropriate company systems.
Perform other duties as assigned
QUALIFICATIONS:
Excellent written and verbal communications skills utilizing phone, email and instant message.
Excellent critical thinking skills to analyze and solve problems.
Diligent and detail oriented.
Ability to manage multiple tasks, shift gears to react to urgent scenarios and meet daily deadlines.
Proficient in and comfortable with basic computer operation. Ability to learn new software programs as a user.
Ability to learn and apply experience with vending platforms (CribMaster, Autocrib, etc.)
Experience in industrial field, B2B sales and customerservice.
SUPERVISORY RESPONSIBILITIES :
No direct supervisory responsibility.
EDUCATION and/or EXPERIENCE:
High school diploma or equivalent required.
Minimum 1 year previous experience in customerservice or inside sales preferred.
Experience in cutting tools, abrasives and MRO areas preferred.
Experience with Microsoft office suite required.
CERTIFICATES, LICENSES, REGISTRATIONS :
None required
WORK ENVIRONMENT:
Employee is regularly required to speak and understand English, stand, walk, sit, use hand to finger, handle or feel objects, tools or controls; reach with hands and arms. Employee is required to use computer and other equipment.
Employee frequently lifts and/or moves up to _50_ pounds. Specific vision abilities include close vision and the ability to clearly focus vision.
PPE REQUIRED:
Wrist rest for keyboard and mouse pad
BENEFITS:
Health Insurance BCBS of OK HDHP
HSA with Employer match (must meet criteria)
Dental and Vision Insurance
401K Plan and Company Match
FSA (Full FSA, Limited FSA, and Dependent FSA)
Company paid Long Term and Short-Term Disability
Company paid basic Life Insurance and AD&D/
Supplemental life and AD&D/Dependent life
Ancillary Critical Illness Insurance (Wellness Rider Included)
Ancillary Accident Insurance (Wellness Rider Included)
Ancillary Hospital Indemnity
Employee Assistance Program (EAP) - Includes concierge services and travel assistance.
Paid Time Off
Holiday Paid Time Off
Gym Reimbursement
Quarterly Wellness challenge with a chance to will money or prizes
Tuition Reimbursement - after 1 year of employment
*BlackHawk Industrial is an Equal Opportunity Employer
**As part of our BHID policy, we require all potential employees to undergo pre-employment background and drug screening. This is a standard procedure we follow to ensure a safe and productive work environment.
$24k-32k yearly est. Auto-Apply 50d ago
Winner's Circle - Customer Service
Daveandbusters
Customer service agent job in Tulsa, OK
Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome!
Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.
POSITION SNAPSHOT: Our Winner's Circle position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Winner's Circle position requires a strong communicator who will guide our Guests through their Midway experience.
NITTY GRITTY DETAILS:
Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers.
Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering.
Assists the Guest with all requests and answers questions as needed and makes recommendations on items.
Provides game assistance by promptly notifying Support Technicians or Management as needed.
Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.
Notifies Manager of any Guest that is perceived to be unhappy.
Practices proper cost controls by accurately weighing tickets and scanning merchandise.
Responsible for stocking, displaying and securing merchandise in all storage areas.
Responsible for the reconciliation of tickets and merchandise inventory.
Conducts merchandise inventory during and after shift, if applicable.
Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager.
Reviews the cleanliness and organization of the Winner's Circle. Ensures all plush and shelves are stocked, properly cleaned, and maintained.
Properly positions and set up displays to increase Guest traffic and promote sales.
Assists other Team Members as needed.
Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
Must be at least 16 years of age.
RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE:
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:
Be friendly and able to smile frequently.
Work days, nights, and/or weekends as required.
Work in noisy, fast paced environment with distracting conditions.
Read and write handwritten notes.
Lift and carry up to 30 pounds.
Move about facility and stand for long periods of time.
Walk or stand 100% of shift.
Reach, bend, stoop, mop, sweep and wipe frequently.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.
As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination.
Dave and Buster's is proud to be an E-Verify Employer where required by law.
Salary
Compensation is from $7.25 - $11.75 per hour
Salary Range:
7.25
-
11.75
We are an equal opportunity employer and participate in E-Verify in states where required.
$7.3-11.8 hourly Auto-Apply 60d+ ago
Customer Service Representative
Vero Networks 4.2
Customer service agent job in Tulsa, OK
Job Description
CUSTOMERSERVICE REPRESENTATIVE
Department: Network Operations
Reports To: Supervisor, CustomerService
As a CustomerService Representative, you are the face of our company and make the first impression on our customers. This is a fast-paced role that requires a shift in focus multiple times per hour and prioritization of work as it arises. The CustomerService team handles all incoming tasks such as onboarding new customers, existing customer account inquiries, payment postings, add-on requests, resource coordination and interdepartmental communication. You will provide day-to-day support to ensure incidents and customer requests are managed in accordance with quality standards and the goals of the company are achieved.
RESPONSIBILITIES
High School diploma or GED
Strong critical thinker
Excellent communication skills (written and verbal) and interpersonal skills such as telephone support skills, active listening and customer-care.
Ability to organize and prioritize work and adapt to changes quickly.
Self-guided approach to learning and gaining knowledge in addition to company provided training.
Self-motivated with the ability to work in a fast paced, team-based environment.
Ability to effectively solve problems or escalate issues as needed.
Prior experience of Fiber/Wireless/Voice Internet Service Provider support preferred but not necessary
Bilingual a plus
CORE COMPETENCIES
There are several competencies required to be successful in this position. The following are some of the most important and definitions of each are included at the end of this job posting: Safety and Security, Quality of work, and Results-Orientation.
REQUIRED QUALIFICATIONS
High School diploma or GED.
Strong critical thinker.
Excellent communication skills (written and verbal) and interpersonal skills such as telephone support skills, active listening and customer-care.
Ability to organize and prioritize work and adapt to changes quickly.
Self-guided approach to learning and gaining knowledge in addition to company provided training.
Self-motivated with the ability to work in a fast paced, team-based environment.
Ability to effectively solve problems or escalate issues as needed.
PREFERRED QUALIFICATIONS
Prior experience of Fiber/Wireless/Voice Internet Service Provider support preferred but not necessary.
Bilingual a plus.
JOB DETAILS AND PHYSICAL REQUIREMENTS
This has no travel requirements.
Must be authorized to work in the United States.
This is a staff position.
This is a Nonexempt position.
This is a Full-Time position.
This is a Hybrid position. Will start remote but will require to be on site within a few months.
The schedule for this position is based on company requirements for the role. At this time the schedule is Monday through Friday with occasional weekend availability as needed to fulfill the core duties of the role.
This position requires the ability to sit and work at a desk for extended periods of time, using a computer and other office equipment.
This position requires the ability to perform fine motor tasks, such as typing or using a mouse, for extended period of time.
ABOUT VERO
Vero Broadband was formed to fill a need in unserviceable and underserved communities where access to affordable, reliable broadband simply does not exist. Our goal is to bring the highest quality fiber optic-based broadband services to these communities. In addition, Vero strives to enhance communities by becoming an active partner in these communities by adding jobs, supporting local causes, and helping improve the connectivity of schools and rural healthcare as well.
NOTICES
Vero participates in E-Verify. Vero will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's Form I-9 to confirm work authorization. For more information about E-Verify, please visit: ****************
This position requires the ability to pass a standard background check upon offer of position.
At least 2 professional references are required.
CORE COMPETENCY DEFINITIONS
Safety and Security: Employees with a competency of safety and security are able to observe safety and security procedures, report potentially unsafe conditions and use equipment and materials properly. At intermediate levels that can determine appropriate action beyond guidelines. At higher levels of competency, employees make proactive suggestions to improve safety and security within their department or across the organization.
Quality of work: Employees with high quality of work demonstrate accuracy and thoroughness in their work product. They look for ways to improve and promote quality and can apply feedback to improve performance. A stronger employee will monitor their own work to ensure quality.
Results-oriented: Employees who are results-oriented focus on achieving results for the organization or team. Most employees routinely achieve their goals and gradually move on to more challenging tasks. More results-oriented employees go beyond that baseline to deliver exceptional value in their daily work.
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clev YFYVUV
$22k-32k yearly est. 6d ago
Customer Service Representative
United Warehouse Company 2.4
Customer service agent job in Tulsa, OK
The United Warehouse Company has been in business since 1915 providing customers with secure warehousing, transportation and distribution services, 3PL and contract packaging services. We operate well over a million square feet of ultra-modern warehousing and distribution facilities in multiple states throughout the Midwest. We offer temperature controlled storage, sanitary and food grade environments, secure outdoor storage, and an experienced team of contract packaging professionals to help you fill customer orders or complete packaging projects.
Job Description
United Warehouse Company is seeking a qualified
CustomerService Representative
to join our growing team!
As a CustomerService Representative, you will be the first point-of- contact to our customers - you will be the expert on your account(s). You'll need to be a great communicator, a brand ambassador and have a strong desire to possess the know-how to get the job done. You will be in charge of answering any customer inquiries, resolving customer issues, and maintaining a customer database of information.
The person for this position should be particularly well organized and detail oriented. If you are independent, accountable, intelligent, detail-oriented and have a great attitude, we'd like to talk to you! The hours for this position are 1st shift, however, must be available outside of regular hours to assist drivers, warehouse operators, and customers with issues or changes in scheduling.
This position is full-time, first shift - overtime and weekends are required, depending on customer need.
RESPONSIBILITIES
Be the voice of United Warehouse Company. This will entail heavy customer interaction via phone and email. We will expect that your interpersonal communication skills are strong in both capacities.
Manage customer accounts, from order receipt to delivery including order fill, transportation planning, on time delivery monitoring, exception management and supporting promotions, seasonal and new item launch management.
Investigate order/invoice processing problems and facilitates issue resolution with management assistance.
Keep detailed notes in our customer tracking system and be able to prioritize multiple tasks - the pace is fast and you'll rarely be doing one thing at a time.
Embrace new challenges every day. Being adaptable and flexible are critical!
Follow up on items…and follow up…and follow up again!
Embrace your mistakes! You'll inevitably make a few.
Help identify what we have missed.
Help us build a stronger company - every day.
Qualifications
REQUIRED SKILLS AND EXPERIENCE
Have 1-3 years of relevant communications based experience.
Have an understanding of the value of teamwork and how teams work.
Have a heightened sense of urgency, a heightened attention to detail and be able to communicate our customer offering.
Complete and maintain customer account-specific records with auditor like accuracy.
Must be able to work well in a self-managed team environment. This includes cooperatively scheduling work, vacation, hours and team task assignments.
Ability to maintain productivity and professionalism while under pressure to meet strict deadlines and balance multiple priorities; Displays attention to detail for both accuracy and content.
Judgment to resolve issues with the appropriate sense of urgency, including after standard business hours support.
HOW TO APPLY
Click on the “I'm Interested” button below to submit your resume or visit our website at *********************** and click on the "Careers" tab to complete an applicaiton online.
Additional Information
All your information will be kept confidential according to EEO guidelines. Drug/Alcohol testing compliant with applicable statutes. For reasonable accommodation of disability during the hiring process call **************.
$24k-32k yearly est. 2d ago
Customer Service Representative - Tulsa, OK
Kedia Corporation
Customer service agent job in Tulsa, OK
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field
Job Description
Tasks
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools
used in this occupation:
Autodialers
- Autodialing systems; Predictive dialers
Automated attendant systems
- Voice broadcasting systems
Automatic call distributor ACD
- Automatic call distribution ACD system
Scanners
Standalone telephone caller identification
- Calling line identification equipment; Dialed number identification systems DNIS
Technology
used in this occupation:
Contact center software
- Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email
Customer relationship management CRM software
- Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM
Electronic mail software
- Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook
Network conferencing software
- Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat
Spreadsheet software
- Microsoft Excel
Knowledge
Customer and Personal Service
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Clerical
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
English Language
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Qualifications
Skills
Active Listening
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking
- Talking to others to convey information effectively.
Service Orientation
- Actively looking for ways to help people.
Persuasion
- Persuading others to change their minds or behavior.
Reading Comprehension
- Understanding written sentences and paragraphs in work related documents.
Critical Thinking
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Writing
- Communicating effectively in writing as appropriate for the needs of the audience.
Coordination
- Adjusting actions in relation to others' actions.
Social Perceptiveness
- Being aware of others' reactions and understanding why they react as they do.
Negotiation
- Bringing others together and trying to reconcile differences.
Abilities
Oral Comprehension
- The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression
- The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity
- The ability to speak clearly so others can understand you.
Speech Recognition
- The ability to identify and understand the speech of another person.
Written Expression
- The ability to communicate information and ideas in writing so others will understand.
Near Vision
- The ability to see details at close range (within a few feet of the observer).
Problem Sensitivity
- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Written Comprehension
- The ability to read and understand information and ideas presented in writing.
Deductive Reasoning
- The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning
- The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Additional Information
If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
$24k-32k yearly est. 2d ago
Call Center Representative - Recovery
Intelogix
Customer service agent job in Tulsa, OK
Pay rate: $12/hr
Who we are:
At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.
What's the Role About?
If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!
In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.
Are you energetic, enthusiastic with an engaging personality?
Are you driven to deliver effective results while providing excellent customerservice?
Do you have extraordinary communication skills?
What's in it for YOU?
Paid Training
Medical, Dental, and Vision Insurance
Paid Time Off
Employee Discounts
Full-time, non-seasonal
Career Advancement
Responsibilities:
Handle inbound calls/emails from customers of a major telecommunications company
Educate and inform callers of debt and credit reporting details, taking action when necessary and noting accounts accordingly
Offer solutions and handle each case with the utmost care
Education about consumer protection rights and best practices
Maintains good public relations
Adhere to Company attendance, punctuality, and meal and rest break requirements
Maintain concentration and focus in order to meet performance goals
React positively to an ongoing, changing environment
Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals
Maintain good working relationship with assigned supervisors and coworkers
Complies with all specified FDCPA, state and city laws and provisions, as outlined in the InteLogix Compliance with FDCPA and State Collection laws Statement, the Collection Excellence and System Training programs and the FDCPA Test
Perform additional duties as required by management
What We Look for in a Candidate:
Must be 18 years of age or older
High School Diploma or equivalent required
Superb attendance, so you can be there when our customers need us
Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
Ability to remain engaged on the phone throughout the entirety of your shift with no distractions
Call Center or Collections experience preferred
At least 1 year of CustomerService experience required
Excellent communication, both written and oral
Ability to apply basic mathematical concepts
Work at home requirements:
InteLogix will provide a computer for the duration of your employment on this program
Must provide 2 computer monitors along with appropriate cables to connect to the InteLogix computer
High speed internet with an ethernet connection to the router (no satellite, wireless or hotspot) 10 Mbps download and 5 Mbps upload speed
WiFi must be turned off at all times
Private and distraction free home work space with the ability to close a door
$12 hourly Auto-Apply 60d+ ago
Customer Service Technician - National Accoun
Rae Corporation
Customer service agent job in Pryor Creek, OK
Why Join our Refrigeration Team: As a CustomerService Technician - National Accounts at RAE Corporation, you'll be at the forefront of providing top-tier technical support and service to our valued customers. This role offers a dynamic work environment where no two days are the same-you'll have the opportunity to troubleshoot, install, and maintain cutting-edge HVAC and refrigeration equipment at various locations. With a balance of hands-on technical work and customer interaction, you'll play a crucial role in ensuring our products perform at the highest level. At RAE Corporation, we invest in our employees by providing ongoing training, career growth opportunities, and a supportive team environment. We offer competitive pay, excellent benefits, and the chance to work with industry-leading technology. If you're looking for a challenging and rewarding career where your skills make a real impact, join us as a National Accounts Field Service Technician and be part of a company that values expertise, innovation, and customer satisfaction.
Job Title: CustomerService Technician - National Accounts
Location: RAE Corporation Pryor, Oklahoma
Position Type: Full-time
About Us: RAE Corporation is a leading provider of innovative HVAC solutions, dedicated to delivering unparalleled quality and customer satisfaction. Our company values a culture of continuous improvement, collaboration, and employee empowerment. We are committed to fostering a positive work environment where every team member feels valued, heard, and supported.
Role Overview: The CustomerService Technician - National Accounts is responsible for the on-site startup and service of our National Account products and services. This includes providing technical support via phone or email to assist customers in troubleshooting equipment in the field.
Note: Candidates must be at least 21 years of age to be eligible for this position. A valid U.S. Passport or Real ID-compliant driver's license is also required.
Key Responsibilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.
1. Field Service & Technical Support
• Troubleshoot equipment by observing operation, using precision gauges and testing instruments.
• Diagnose and resolve technical issues via phone or email using schematics, testing documentation, and other available resources.
• Provide warranty data and guidelines to customers.
• Follow service department procedures for warranty claims, troubleshooting, and documentation.
• Maintain accurate records of repairs, replacements, and causes of malfunctions.
• Provide clear, accurate, and timely communication to customers regarding field issues.
2. Equipment Maintenance & Installation
• Test lines, components, and connections for leaks.
• Dismantle and repair malfunctioning systems using electrical, mechanical, and pneumatic testing equipment.
• Adjust or replace worn or defective mechanisms and parts, and reassemble systems.
• Read blueprints to determine the location, size, and type of components needed for refrigeration systems.
• Install wiring, expansion, and control valves, using tools such as acetylene torches and wrenches.
• Mount compressors, condensers, and other components using hand tools and welding equipment.
• Perform mechanical overhauls and refrigerant reclaiming.
• Fabricate and assemble structural components using hand tools, power tools, and welding equipment.
• Cut, bend, thread, and connect pipes to functional components.
• Adjust valves and charge systems with the proper refrigerant type.
• Insulate system shells and cabinets as required.
3. CustomerService & Communication
• Travel to job sites, assess conditions, and provide recommendations for corrective actions.
• Resolve product or service issues by identifying the root cause, determining solutions, and implementing corrective actions.
• Communicate with customers, contractors, engineering, and service teams to resolve field issues effectively.
• Provide service and start-up information by answering questions critical to equipment performance.
4. Compliance & Safety
• Maintain a safe and clean working environment by following procedures, rules, and regulations.
• Attend work as outlined in the Employee Handbook or as specified by the supervisor.
• Complete additional tasks as directed by the supervisor.
• Comply with government regulations, company policies, and procedures.
Desired Qualifications
Education & Experience
• Associate's Degree (two-year college or technical school) or equivalent job experience.
• Minimum three years of experience in a related field.
Skills
• Proficiency in Microsoft Office (Excel, Word, Outlook, etc.).
• Self-motivated with strong multitasking abilities.
• Effective oral and written communication skills.
• Ability to read a tape measure down to 1/16 of an inch.
Certificates, Licenses, or Training
• Must be at least 21 years old and able to obtain a REAL I.D. or passport
• Valid driver's license (required).
• EPA Certification (preferred).
• Mechanical Journeyman or NATE Certification (preferred).
Interaction with Others: The CustomerService Technician - National Accounts reports to the Service Supervisor. This role requires constant communication with internal departments (Service, Production, etc.) and external customers. The ability to work collaboratively with all RAE team members is essential.
Working Environment
• 50% of work is performed in a manufacturing environment with exposure to moving mechanical parts and vehicles.
• 50% of work involves travel to job sites for on-site equipment startup and service.
• Work settings vary and may include indoor/outdoor environments, extreme temperatures, and different locations.
Benefits:
- Health insurance
- Retirement savings plan
- Paid time off
- Professional development opportunities
Physical Demands
Lift/Carry
Stand F
Walk F
Sit F
Handling / Fingering F
Reach Outward F
Reach Above Shoulder F
Climb F
Crawl O
Squat or Kneel F
Bend O
Twist O
10 lbs. or less F
11-20 lbs. F
21-50 lbs. F
51-100 lbs. F
Over 100 lbs. O
Push/Pull
12 lbs. or less F
13-25 lbs. F
26-40 lbs. F
41-100 lbs. O
+100 lbs. O
N (Not Applicable) Activity does not apply to this occupation.
O (Occasionally) Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs./day)
F (Frequently) Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)
C (Constantly)
Occupation requires this activity more than 66% of the time (5.5+ hrs/day)
Other Physical Requirements: Auditory capabilities, visual & speech capabilities
The Company has reviewed this to ensure that essential functions and primary duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional procedures and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment. The Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.
RAE Corporation is an Equal Opportunity Employer
EEO/AA M/F/V/D
$27k-38k yearly est. Auto-Apply 5d ago
Customer Service Representative
Blackhawk Industrial Operating Co 4.1
Customer service agent job in Muskogee, OK
Job Description
is located onsite in Broken Arrow, Oklahoma***
WHO ARE WE: BlackHawk Industrial provides you the highest quality industrial products and equipment, offering manufacturing services while creating innovative engineered supply solutions. We truly believe in the importance of the local relationships with the customers we service. Our employees have fun every day exceeding the expectations of our customers, suppliers, and shareholders. We distinguish ourselves as the #1 choice of industrial manufacturers who are in need of Technical Service and Production Savings.
We are BIG ENOUGH TO SERVE, and SMALL ENOUGH TO CARE.
SUMMARY: The CustomerService Representative is responsible for the daily tasks related to all customer accounts and Account Manager needs. The CustomerService Representative communicates and coordinates with suppliers and Account Managers, while providing quality customerservice.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Personally exhibits, recruits and coaches associates consistent with BlackHawk Core Behaviors
Responsible for promoting culture of safety
Respond appropriately and in a timely manner to all customer and Account Manager incoming communications.
Analyze and assess customer needs completely and accurately with efficiency.
Work with suppliers and Account Managers to identify, source, and price appropriate product solutions and provide quotes for product solutions per OS ticket and other BHID response time guidelines.
Process customer orders, Return Material Authorizations and Guaranteed Test Orders and purchase material's to fill customer orders.
Review and maintain P21 portals daily for potential late orders, Return Material Authorizations, items not on a PO and unapproved orders.
Identify and resolve root cause issues by working and communicating with responsible cross functional teams to minimize repetition of the original issue.
Develop a detailed working knowledge of BlackHawk policies, procedures and practices.
Maintain a deep understanding of the BHID systems (including P21, OS ticket, ServiceNow, SharePoint, and Compass), suppliers' systems/websites and usage of those systems.
Perform all work in accordance with the company documented ISO processes and procedures utilizing appropriate company systems.
Perform other duties as assigned
QUALIFICATIONS:
Excellent written and verbal communications skills utilizing phone, email and instant message.
Excellent critical thinking skills to analyze and solve problems.
Diligent and detail oriented.
Ability to manage multiple tasks, shift gears to react to urgent scenarios and meet daily deadlines.
Proficient in and comfortable with basic computer operation. Ability to learn new software programs as a user.
Ability to learn and apply experience with vending platforms (CribMaster, Autocrib, etc.)
Experience in industrial field, B2B sales and customerservice.
SUPERVISORY RESPONSIBILITIES:
No direct supervisory responsibility.
EDUCATION and/or EXPERIENCE:
High school diploma or equivalent required.
Minimum 1 year previous experience in customerservice or inside sales preferred.
Experience in cutting tools, abrasives and MRO areas preferred.
Experience with Microsoft office suite required.
CERTIFICATES, LICENSES, REGISTRATIONS:
None required
WORK ENVIRONMENT:
Employee is regularly required to speak and understand English, stand, walk, sit, use hand to finger, handle or feel objects, tools or controls; reach with hands and arms. Employee is required to use computer and other equipment.
Employee frequently lifts and/or moves up to _50_ pounds. Specific vision abilities include close vision and the ability to clearly focus vision.
PPE REQUIRED:
Wrist rest for keyboard and mouse pad
BENEFITS:
Health Insurance BCBS of OK HDHP
HSA with Employer match (must meet criteria)
Dental and Vision Insurance
401K Plan and Company Match
FSA (Full FSA, Limited FSA, and Dependent FSA)
Company paid Long Term and Short-Term Disability
Company paid basic Life Insurance and AD&D/
Supplemental life and AD&D/Dependent life
Ancillary Critical Illness Insurance (Wellness Rider Included)
Ancillary Accident Insurance (Wellness Rider Included)
Ancillary Hospital Indemnity
Employee Assistance Program (EAP) - Includes concierge services and travel assistance.
Paid Time Off
Holiday Paid Time Off
Gym Reimbursement
Quarterly Wellness challenge with a chance to will money or prizes
Tuition Reimbursement - after 1 year of employment
*BlackHawk Industrial is an Equal Opportunity Employer
**As part of our BHID policy, we require all potential employees to undergo pre-employment background and drug screening. This is a standard procedure we follow to ensure a safe and productive work environment.
$25k-31k yearly est. 20d ago
Customer Service Representative
Vero Networks 4.2
Customer service agent job in Tulsa, OK
Department: Network Operations
Reports To: Supervisor, CustomerService
As a CustomerService Representative, you are the face of our company and make the first impression on our customers. This is a fast-paced role that requires a shift in focus multiple times per hour and prioritization of work as it arises. The CustomerService team handles all incoming tasks such as onboarding new customers, existing customer account inquiries, payment postings, add-on requests, resource coordination and interdepartmental communication. You will provide day-to-day support to ensure incidents and customer requests are managed in accordance with quality standards and the goals of the company are achieved.
RESPONSIBILITIES
High School diploma or GED
Strong critical thinker
Excellent communication skills (written and verbal) and interpersonal skills such as telephone support skills, active listening and customer-care.
Ability to organize and prioritize work and adapt to changes quickly.
Self-guided approach to learning and gaining knowledge in addition to company provided training.
Self-motivated with the ability to work in a fast paced, team-based environment.
Ability to effectively solve problems or escalate issues as needed.
Prior experience of Fiber/Wireless/Voice Internet Service Provider support preferred but not necessary
Bilingual a plus
CORE COMPETENCIES
There are several competencies required to be successful in this position. The following are some of the most important and definitions of each are included at the end of this job posting: Safety and Security, Quality of work, and Results-Orientation.
REQUIRED QUALIFICATIONS
High School diploma or GED.
Strong critical thinker.
Excellent communication skills (written and verbal) and interpersonal skills such as telephone support skills, active listening and customer-care.
Ability to organize and prioritize work and adapt to changes quickly.
Self-guided approach to learning and gaining knowledge in addition to company provided training.
Self-motivated with the ability to work in a fast paced, team-based environment.
Ability to effectively solve problems or escalate issues as needed.
PREFERRED QUALIFICATIONS
Prior experience of Fiber/Wireless/Voice Internet Service Provider support preferred but not necessary.
Bilingual a plus.
JOB DETAILS AND PHYSICAL REQUIREMENTS
This has no travel requirements.
Must be authorized to work in the United States.
This is a staff position.
This is a Nonexempt position.
This is a Full-Time position.
This is a Hybrid position. Will start remote but will require to be on site within a few months.
The schedule for this position is based on company requirements for the role. At this time the schedule is Monday through Friday with occasional weekend availability as needed to fulfill the core duties of the role.
This position requires the ability to sit and work at a desk for extended periods of time, using a computer and other office equipment.
This position requires the ability to perform fine motor tasks, such as typing or using a mouse, for extended period of time.
ABOUT VERO
Vero Broadband was formed to fill a need in unserviceable and underserved communities where access to affordable, reliable broadband simply does not exist. Our goal is to bring the highest quality fiber optic-based broadband services to these communities. In addition, Vero strives to enhance communities by becoming an active partner in these communities by adding jobs, supporting local causes, and helping improve the connectivity of schools and rural healthcare as well.
NOTICES
Vero participates in E-Verify. Vero will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's Form I-9 to confirm work authorization. For more information about E-Verify, please visit: ****************
This position requires the ability to pass a standard background check upon offer of position.
At least 2 professional references are required.
CORE COMPETENCY DEFINITIONS
Safety and Security: Employees with a competency of safety and security are able to observe safety and security procedures, report potentially unsafe conditions and use equipment and materials properly. At intermediate levels that can determine appropriate action beyond guidelines. At higher levels of competency, employees make proactive suggestions to improve safety and security within their department or across the organization.
Quality of work: Employees with high quality of work demonstrate accuracy and thoroughness in their work product. They look for ways to improve and promote quality and can apply feedback to improve performance. A stronger employee will monitor their own work to ensure quality.
Results-oriented: Employees who are results-oriented focus on achieving results for the organization or team. Most employees routinely achieve their goals and gradually move on to more challenging tasks. More results-oriented employees go beyond that baseline to deliver exceptional value in their daily work.
$22k-32k yearly est. Auto-Apply 35d ago
Call Center Rep - In Office
Everett and Associates
Customer service agent job in Tahlequah, OK
Crafting Brighter Futures for Businesses & Families across the US
At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client.
As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment.
Primary Responsibilities:
Engage with clients to understand their financial goals and concerns.
Present tailored solutions to safeguard their assets effectively.
Maintain a pulse on the industry, ensuring you offer the best and most updated advice.
Foster relationships and ensure our clients always have someone they can turn to.
Why Work With Us?
Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours.
Unlimited Earning Potential: Your dedication determines your earnings*.
Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently!
Grow with Us: Dive into continuous learning and development opportunities.
Application Process:
Submit Your Application: No stringent qualifications needed. We believe in potential.
Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day.
Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions.
FAQs:
When will I hear back after applying? Typically, within 24 hours.
Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation.
What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization.
* This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance.
State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
$65k yearly 2d ago
Customer Service Representative
United Warehouse Company 2.4
Customer service agent job in Tulsa, OK
The United Warehouse Company has been in business since 1915 providing customers with secure warehousing, transportation and distribution services, 3PL and contract packaging services. We operate well over a million square feet of ultra-modern warehousing and distribution facilities in multiple states throughout the Midwest. We offer temperature controlled storage, sanitary and food grade environments, secure outdoor storage, and an experienced team of contract packaging professionals to help you fill customer orders or complete packaging projects.
Job Description
United Warehouse Company is seeking a qualified
CustomerService Representative
to join our growing team!
As a CustomerService Representative, you will be the first point-of- contact to our customers - you will be the expert on your account(s). You'll need to be a great communicator, a brand ambassador and have a strong desire to possess the know-how to get the job done. You will be in charge of answering any customer inquiries, resolving customer issues, and maintaining a customer database of information.
The person for this position should be particularly well organized and detail oriented. If you are independent, accountable, intelligent, detail-oriented and have a great attitude, we'd like to talk to you! The hours for this position are 1st shift, however, must be available outside of regular hours to assist drivers, warehouse operators, and customers with issues or changes in scheduling.
This position is full-time, first shift - overtime and weekends are required, depending on customer need.
RESPONSIBILITIES
Be the voice of United Warehouse Company. This will entail heavy customer interaction via phone and email. We will expect that your interpersonal communication skills are strong in both capacities.
Manage customer accounts, from order receipt to delivery including order fill, transportation planning, on time delivery monitoring, exception management and supporting promotions, seasonal and new item launch management.
Investigate order/invoice processing problems and facilitates issue resolution with management assistance.
Keep detailed notes in our customer tracking system and be able to prioritize multiple tasks - the pace is fast and you'll rarely be doing one thing at a time.
Embrace new challenges every day. Being adaptable and flexible are critical!
Follow up on items…and follow up…and follow up again!
Embrace your mistakes! You'll inevitably make a few.
Help identify what we have missed.
Help us build a stronger company - every day.
Qualifications
REQUIRED SKILLS AND EXPERIENCE
Have 1-3 years of relevant communications based experience.
Have an understanding of the value of teamwork and how teams work.
Have a heightened sense of urgency, a heightened attention to detail and be able to communicate our customer offering.
Complete and maintain customer account-specific records with auditor like accuracy.
Must be able to work well in a self-managed team environment. This includes cooperatively scheduling work, vacation, hours and team task assignments.
Ability to maintain productivity and professionalism while under pressure to meet strict deadlines and balance multiple priorities; Displays attention to detail for both accuracy and content.
Judgment to resolve issues with the appropriate sense of urgency, including after standard business hours support.
HOW TO APPLY
Click on the “I'm Interested” button below to submit your resume or visit our website at *********************** and click on the "Careers" tab to complete an applicaiton online.
Additional Information
All your information will be kept confidential according to EEO guidelines. Drug/Alcohol testing compliant with applicable statutes. For reasonable accommodation of disability during the hiring process call **************.
How much does a customer service agent earn in Broken Arrow, OK?
The average customer service agent in Broken Arrow, OK earns between $18,000 and $30,000 annually. This compares to the national average customer service agent range of $23,000 to $37,000.
Average customer service agent salary in Broken Arrow, OK