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Customer service agent jobs in Round Rock, TX - 1,081 jobs
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Senior Customer Success Specialist, Connect Specialty Sales
Amazon
Customer service agent job in Austin, TX
This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges. AWS is one of Amazon's fastest growing businesses, servicing millions of customers in more than 190 countries, reshaping the way global enterprises consume information technology and powering the developers who are building the next generation of global industry leaders. AWS customers include some of the most innovative startups like Netflix, Pinterest, Airbnb, and Instagram as well as some of the largest global enterprises like Shell International, Unilever, Hitachi, Sharp, Bristol-Myers Squibb, and Samsung. AWS is seeking an experienced Contact Center as a Service (CCaaS) Customer Success Specialist for Amazon Connect. Connect was born out of Amazon's own need for the best CCaaS solution that works at scale, while improving customer experience. Today, Connect is one of AWS's fastest growing services, leveraging native generative AI capabilities to improve customer and employee experiences. As a Connect Customer Success Specialist, you will act as a strategic advisor to customers, helping them innovate and optimize their contact center and customer experience through adoption of the Connect capabilities. You will lead cross-functional field teams in sales, solutions architecture, partner sales, product, and will work at the CxO level with customers to maximize the value of their Connect investment. The ideal candidate will have enterprise sales and/or consulting experience in Contact Center as a Service or similar SaaS solutions in areas such as telecommunications, VoIP, and/or or CRM/ERP applications. You will be passionate about customer experience and advocacy and bring the voice of the customer into the product development process. You will enjoy solving complex problems; our customers will rely on your guidance to scale Connect across their complex global businesses, overcoming technical and organizational roadblocks on the way. Key job responsibilities - Serve as the primary point of contact for a portfolio of strategic customer accounts, managing relationships and being a strategic advisor, driving enterprise-wide adoption of Connect. - Deliver compelling presentations, product demos, sample solutions and programs, events, and discussions to enable customer success. - Build customer skills and proficiency with Connect. - Engage with C-level stakeholders to understand the value proposition of Connect and uncover new areas of business value. - Develop account plans in conjunction with field teams. - Meet annual revenue targets through increased adoption of Connect. - Work with partners and ISVs to extend reach & drive adoption of AWS solutions. A day in the life The Amazon Connect Customer Success Specialist (CSS) will create a matrix environment with resources from our partner community, Professional Services, AWS account teams, and Connect service team members to drive customer success. A CSS will run attach service plays, customer engagements to drive adoption of migrating services, work with our partner community to scale and align key members of the services team for optimization and retention efforts. Last, a CSS will uncover cases that align to Connect unique business value to be shared with AWS Marketing. About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve. Basic Qualifications - 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience - 2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience - Bachelor's degree in science, technology, engineering, math, business or equivalent - Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams - 3+ years with Amazon Connect or contact/call center technology expereince Preferred Qualifications - PMP certification, or SCRUM/Agile, SAFe certification - Experience implementing cloud services including migrations and modernization projects or similar Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at ******************************* . USA, GA, Atlanta - 153,600.00 - 207,800.00 USD annually USA, TX, Austin - 153,600.00 - 207,800.00 USD annually USA, WA, Seattle - 153,600.00 - 207,800.00 USD annually$33k-41k yearly est. 4d agoCustomer Service Enrollment Specialist - In Office
The Briggs Agencies
Customer service agent job in Rockdale, TX
Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment. Primary Responsibilities: Engage with clients to understand their financial goals and concerns. Present tailored solutions to safeguard their assets effectively. Maintain a pulse on the industry, ensuring you offer the best and most updated advice. Foster relationships and ensure our clients always have someone they can turn to. Why Work With Us? Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours. Unlimited Earning Potential: Your dedication determines your earnings*. Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently! Grow with Us: Dive into continuous learning and development opportunities. Application Process: Submit Your Application: No stringent qualifications needed. We believe in potential. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: When will I hear back after applying? Typically, within 24 hours. Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization. * This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance. State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.$65k yearly 10d agoAirport Customer Service Agent
GAT
Customer service agent job in Austin, TX
As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This position requires working in a fast paced environment with time constraints to meet published departure goals. A professional and positive image must be consistently displayed by the employee. Responsibilities: Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person. Must be able to announce both incoming and outbound flights. Handle credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures. Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts. Agents are also required to operate jetways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors. Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information. Able to stand and work in one location for up to four hours at a time. You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport. Work independently without direct supervision. Requirements: Must be at least 18 years of age Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail. Ability to read, speak, and understand the English language. Ability to stand for long periods of time Must possess good communication skills and a friendly, outgoing personality in person and via telephone. Possess entry-level computer skills Occasionally lift bags or items weighing between 50 and 70 pounds Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law Must be able to work nights, weekends, and holidays$25k-32k yearly est. 27d agoCustomer Service Expert
Palm Beach Tan-LST Austin I, Ltd.
Customer service agent job in Killeen, TX
Job DescriptionBenefits: Employee discounts Flexible schedule Training & development At Palm Beach Tan "clean" is our middle name. In order to live up to that name, we are looking for outgoing, energetic individuals who LOVE to clean. This person will be responsible for various cleaning duties throughout the salon. Responsibilities Maintains salon cleanliness Sanitizing equipment after each use Mopping, dusting, laundry, sanitizing tanning beds, floors, bathrooms Setting up tanning rooms for next customer according to Palm Beach Tan standards Assisting customers as needed Qualifications Must be at least 18 years of age Reliable transportation, and flexibility including nights and weekends Attention to detail Ability to stand, bed, walk for up to 7 hours per day We offer a flexible work environment, free tanning and product discounts. LST Austin, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected Veteran status, or any other characteristic protected by law.$54k-123k yearly est. 28d agoClerk/ Customer Care
Select Source International
Customer service agent job in Austin, TX
We are a full-service staffing firm with experience recruiting and delivering for IT, Accounting & Finance, Administrative & Clerical, Clinical & Scientific, and Marketing disciplines. Our long history in the staffing industry and dedication to excellence are the key differentiators that have fueled our success for over 30 years. Job Description · Deliver parts to the production line and prepare shipments for offsite locations. · Stock & organize the inventory. Additional Information All your information will be kept confidential according to EEO guidelines.$20k-30k yearly est. 1d agoMembership Services Executive
Austin FC
Customer service agent job in Austin, TX
In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. Austin FC joined Major League Soccer (MLS) as the League's 27th club in January 2019. Austin FC officially began competing in MLS in April 2021, and in the 2025 season qualified for the MLS Cup Playoffs while also reaching and hosting the final of the U.S. Open Cup. Austin FC plays its home matches at Q2 Stadium, a 100% privately financed, state-of-the-art stadium which earned certification as a zero-waste venue in 2024. Austin FC sold out all 88 MLS home matches it played at Q2 Stadium during its first five season in the league, including three home MLS Cup Playoff matches. Austin FC is actively seeking a driven and motivated Membership Services Executive to assist in managing and delivering superior service to the Austin FC season members. In this role, you will be responsible for connecting the Club with the Austin community to promote the Austin FC brand while building and maintaining relationships with the Austin FC season members. You will also participate in key marketing campaigns to educate the Austin community on Austin FC products. Each Membership Services Executive will be part of a team that will develop and execute effective renewal strategies to deliver memberships and programs in order to meet the needs of members of the Austin community to achieve both their objectives as well as Austin FC's objectives for awareness, engagement, and continued support. The position is based in Austin, TX and the role will be in-person at Austin FC's main office. Are You Someone That: · Has a positive attitude, strong work ethic and passion for selling? · Is goal oriented and driven to succeed? · Is motivated by understanding a client's needs and crafting creative solutions to meet those needs? · Understands the need to partner with (and support) non-revenue-generating departments? · Thrives in a culture of high performance and continuous improvement that values learning and quality? · Consistently prioritizes projects, meetings and fast-changing schedules while remaining productive and professional? · Enjoys being challenged and has a desire to develop innovative, positive outcomes? · Is agile and able to respond effectively to the rapidly changing needs of a fast-paced / high-growth organization? · Works well within in a collaborative, team-driven, and goal-based environment? You Will: · Manage and build relationships with current season members as well as create new opportunities for season members, future referrals and waitlist; and · Deliver high quality service to current and prospective members on matchdays and club events; and · Be responsible for reaching or exceeding individual renewal and touchpoint goals; and · Generate new premium hospitality and group sales revenue through referrals, self-prospecting, and leveraging relationships to reach or exceed new sales goals; and · Utilize Salesforce CRM to log interaction with clients to enhance sales and service efforts. You Have: · Demonstrated service experience with a proven record of performance that consistently meets or exceeds goals and strategic objectives · High proficiency in relationship building, relationship management and networking skills · Evidence of being a strategic, creative thinker with the ability to develop and implement processes and plans · A commitment to diversity and inclusion both internally and externally · Demonstrated ability to communicate effectively using a variety of media with diverse audiences · English language proficiency is essential and Spanish/English bilingual skills are a plus. Additional languages - even better · An outstanding work ethic and attention to detail · Proficiency in Microsoft applications and CRM systems. Proficiency in SalesForce · Prior sports and entertainment industry experience a plus, but not required · Bachelor's Degree required Other Details: · It is the policy of Austin FC not to discriminate against any employee or applicant for employment because of race, color, sex, national origin, religion, age, gender, sexual orientation, gender identity, gender expression, physical or mental disability, marital status, genetic information, or any other characteristic protected by applicable law. · All selected candidates are subject to passing a background check prior to employment. · Hours are variable and can easily include early mornings, evenings, weekends and some holidays in addition to the traditional Monday through Friday hours.$40k-82k yearly est. 6d agoAirline Part Time Customer Service Agent $19Hr/Paid Weekly
Trego Dugan Aviation of Grand Island Inc.
Customer service agent job in Austin, TX
Job Description Customer Service Agent This position is responsible for providing total customer service to all people desiring to use customer or charter service by being attentive to their needs, politely handling their inquiries promptly, and completing the required transactions as noted below. Additional responsibilities include ramp, aircraft cleaning, operations, wheelchair assist, and commissary duties as required. Essential Duties and Responsibilities: Processing Customers tickets, checking baggage, monitoring carry-on baggage for size and quantity, and assigning seats Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements Handling denied boarding situations, soliciting volunteers, accommodating Customers and providing hotel, meal, and taxi vouchers when appropriate Ensures FAA, Airline, and airport regulations are followed Enforces safety/security measures and protects sensitive zones Assists Customers with special needs, i.e., Customers who need assistance in boarding Brings Wheelchair passengers from ticket counter to gates and gates to baggage service Excellent communication skills Able to read and write English; bilingual skills a plus Ability to work efficiently under time constraints Must be available to work varied hours including swing and graveyard shifts plus weekends and holidays Must be well groomed and physically fit Completely clean and search an aircraft Other duties as assigned MUST HAVE VALID DRIVER'S LICENSE Must pass a ten (10) year background check and pre-employment drug test Must have authorization to work in the U.S. as defined in the Immigration Act of 1986 Able to attend required training Physical Demands: Must be able to carry 70-pound suitcase from the floor to 18 inches and carry 70 pound suitcase in front of you with both hands for a distance of up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to safely perform the essential functions of the position.$24k-31k yearly est. 15d agoCustomer Service
DTS Fluid Power
Customer service agent job in Austin, TX
Our company culture is friendly, fun with healthy competition and rewards. Applied Industrial Technologies offers integrity, inclusion, and career advancement. Individual contributorship and ideas are encouraged and welcomed. We are hiring a full-time creative, resourceful customer service representative (CSR) in Austin, TX. In this role, you will provide professional and timely support to our sales team and customers. As a leading industrial distributor (and Fortune 1000 company), we realize we are only as strong as our dedicated team. Selling millions of industrial products to all types of customers takes special skill and that's where you come in. This position is onsite at our service center, part of a great team. Hours are 8:00 am - 5:00 pm Monday through Friday. Why join us? Applied is listed as one of the World's Best Employers by Forbes for 2021. We have earned the Outstanding Employer Support award from the US Navy, are listed as #8 in the top 50 Industrial Distributors for 2025, and we are a GSA approved vendor. Applied has been fortunate to retain associates who have built long lasting careers. 25% of our U.S. team has 20+ years of service! In addition to competitive hourly pay, monthly, quarterly, and annual bonus opportunities, and all the benefits you'd expect from an industry leader (401K with company match, insurance, time off, tuition reimbursement, employee assistance, etc.) you will also enjoy: A LASTING CAREER - Career paths are available in sales, operations, or management throughout the country Professional development and training Great work / life balance Team oriented company culture where it's called work for a reason but have fun in the process. Customers can hear that in your voice Join a local team with company backing What you'll do: In our fast-paced team environment, you will partner with our customers and Account Managers to find products and services, solve customer needs, and build ongoing positive business relationships. Customer inquiries, quotes, order processing, expediting / returns Sourcing parts Assist in generating sales Help in the stockroom as needed, deliver orders to customers as needed Qualifications: 1+ year customer service, inside sales, expediting, or buyer experience. Industrial distribution environment a plus Hydraulic, bearings, or power transmission knowledge preferred Attention to detail, accuracy, ability to multitask, sense of humor Written and verbal communication skills, including English grammar High school diploma or equivalent Mechanical aptitude. Basic computer skills including Excel Valid driver's license & clean driving record (MVR) This position is not eligible for relocation benefits and is expected to be performed on site. Candidates must be authorized to work in the US. We are not able to offer sponsorship of work visas for this position. Come for the job. Stay for the career. Apply for immediate consideration! #LI-RH1 #LI-On site Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise. Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.$25k-32k yearly est. Auto-Apply 19d agoCustomer Relations Specialist - Urbanex Austin
Urbanex Pest Control
Customer service agent job in Austin, TX
Customer Relations Specialist About Urbanex Urbanex is a rapidly growing, family and veteran-owned pest control company dedicated to providing superior service and building a culture of growth, development, and teamwork. From our humble beginnings in Nashville, Tennessee, in 2015, we're expanding to 14 locations across the country. We're not just about eliminating pests; we're about building relationships and exceeding customer expectations. Our technicians are friendly, courteous, and always go the extra mile, as evidenced by our customer testimonials. At Urbanex, people are our most valuable asset. We invest in training, offer career development opportunities, and foster a supportive, inclusive work environment where everyone can thrive. If you're looking to join a company that values its employees and is committed to making a difference for our customers, Urbanex might be the perfect fit for you! Our Core Values • Play Like a Champion: We choose resilience, positivity, and determination, even when it's hard. We find enjoyment and purpose in what we do to rise above, stay agile, and pursue excellence in every situation. • Unwavering Character: We choose to do the right thing, regardless of the consequences. We always show up wholeheartedly, embracing vulnerability and inspiring others by being a good person. • Commit to Better: We wake up every day with the relentless desire to become better. We face adversity head-on and inspire others to relate to challenges as opportunities for growth. • Wholehearted Connection: We root for one another in success and failure. We build a community where everyone feels seen, supported, and valued. We meet people where they are and believe building bridges is better than burning them. • Belief is Contagious: We rise up by inspiring hope, giving people the freedom to explore the journey of growth, and rewarding those with the courage to act on their infinite potential, About the Role As a Customer Relations Specialist, you'll be the first point of contact for our customers at our branch, playing a vital role in ensuring their satisfaction and contributing to the branch's success. You will be a customer advocate, addressing concerns, educating customers on our services, and ensuring they have a positive experience with Urbanex. This role requires a self-starter who can work autonomously, manage their time effectively, and prioritize a broad set of responsibilities. You will need to be reliable, honest, hardworking, and maintain a high level of professionalism in all interactions. Excellent communication skills, both written and verbal, are essential. This is an in-office position. Responsibilities • Answer incoming calls with enthusiasm and professionalism. • Schedule and reschedule service appointments, ensuring efficient routing and technician availability. • Process customer payments accurately and securely, maintaining detailed records in our CRM system. • Respond promptly and professionally to customer inquiries via phone, email, and SMS. • Proactively follow up with customers to ensure their satisfaction and address any concerns. • Educate customers about Urbanex's services, the importance of ongoing pest control maintenance, and any available promotions. • Collaborate with branch managers and technicians to coordinate service routes and resolve customer issues efficiently. • Handle customer retention tasks, including addressing concerns that might lead to cancellations and proactively rescheduling appointments. • Provide feedback to branch managers on customer trends and issues to help improve service delivery and identify areas for growth. • Assist branch managers with various tasks and projects as needed, demonstrating flexibility and a willingness to support the team. • Maintain accurate and up-to-date customer records in our CRM system. Qualifications • Strong customer service skills with a passion for helping others and resolving issues effectively. • Excellent verbal and written communication skills, with the ability to communicate clearly and professionally. • Exceptional organizational skills and the ability to manage multiple tasks simultaneously, demonstrating strong time management and prioritization skills. • Solid problem-solving abilities and a knack for finding creative solutions to customer challenges.• A team player mentality with a willingness to collaborate and support colleagues in a fast-paced environment. • Self-starter with the ability to work autonomously and take initiative. • Adaptability and a willingness to learn new systems and processes. • A positive attitude, strong work ethic, and a desire to contribute to a growing company. • Proficiency in basic computer skills, including data entry and Microsoft Office Suite. • Experience with FieldRoutes CRM and Voice for Pest phone systems is a plus, but not required (we'll train you!). • Must be reliable, honest, and able to maintain a high degree of professionalism at all times. • Must pass a background check and credit check due to the handling of customer payments. What We Offer • Competitive pay ranging from $16 to $22 per hour, based on experience. •Company-subsidized health, dental, and vision insurance with a generous employer contribution toward premiums, 3 weeks of PTO, 10 company-paid holidays, and your birthday off! • Opportunity to work in a fast-growing company with a strong focus on employee development. • A supportive, team-oriented work environment where your contributions are valued. • The chance to make a real difference in the lives of our customers by helping them create a pest-free environment. Why Urbanex? Working at Urbanex means being part of a team that's passionate about protecting our customers' homes and businesses from pests. It means having the opportunity to grow your skills and advance your career in a supportive and dynamic environment. It means making a difference in your community, one satisfied customer at a time. #IST1 Candidates must be willing to complete a background check for this position$16-22 hourly 60d+ agoService Dispatcher
Lonestar Forklift
Customer service agent job in Round Rock, TX
Job Description Lonestar Forklift is a customer-focused material handling equipment dealership with over 30 years of proven success and 10 branch locations in Texas. Lonestar offers new equipment, used equipment, rentals, service, parts, fleet management, and training for our customers, providing comprehensive and tailored solutions for unique business needs. With a focus on learning and continuous improvement, we are proud to invest in our people and offer a progressive and entrepreneurial work culture where you can develop and advance your career while focusing on meaningful work. The Opportunity Lonestar Forklift is looking for a customer service-oriented Service Coordinator to join our team in Austin, Texas. In this role, you will be responsible for managing Service jobs from start to finish, including scheduling and directing work for Technicians, and ensuring customer expectations are met. Essential Duties & Responsibilities As the Service Coordinator, your key responsibilities will include: Organize and manage all Service jobs and incoming leads Schedule work for Technicians, using the service scheduler to prioritize appointments Communicate with Service and Parts team members to ensure workloads are maximized and customer needs are managed proactively Maintain frequent customer contact and ensure customer satisfaction prior to initiating the billing process Review WIP reports and bill applicable service calls to customers Open and update all work orders in ERP system Ensure all corporate safety initiatives and programs are strictly followed in the field Required Skills & Qualifications The ideal candidate will possess the following skills, knowledge, and competencies: Previous dispatching and/or scheduling experience Post-secondary degree or diploma in business, operations or a related field is an asset Strong proficiency with MS Office Suite (Word, Excel, Outlook) A customer service mindset and excellent verbal and written communication skills Strong interpersonal skills, including the ability to work with internal and external customers at all levels Excellent organizational skills, planning skills, and multitasking ability Strong work ethic and a positive attitude Benefits & Perks Lonestar Forklift is proud to offer competitive compensation and flexible benefits coverage for all eligible employees: Comprehensive medical, vision, and dental benefits for you and your dependents Life Insurance, Short Term Disability, and Long Term Disability - 100% employer paid Employee assistance programs 401K matching Ongoing professional development opportunities The base pay range for this role is: $45,200 to $52,000 per year, depending on experience. This is an onsite role based in Austin, Texas. Lonestar Forklift would like to thank all applicants for their interest; however, only qualified applicants will be contacted by Talent Acquisition for an interview. We are an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, religion, sex, national origin, disability status, veteran status, age, sexual orientation, gender identity, or any other characteristic protected by law. #LonestarForklift$45.2k-52k yearly 15d agoCustomer Success Executive
Lumen
Customer service agent job in Austin, TX
Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress. We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. **The Role** The **Customer Success Executive** is a customer-facing role that ensures our largest customers are wildly successful in delivering on their critical business objectives through leveraging their current Lumen solutions. This is accomplished by viewing our products from the customers' perspective, monitoring early indicators of customer health, proactively addressing their concerns, and helping them better use our technology to meet their corporate goals and objectives. With established trust and loyalty, this role seeks to naturally progress and expand the partnership through identifying potential up-sell and cross-sell opportunities and engages sales accordingly. **The Main Responsibilities** + Build **long-term, value-based relationships** with decisionmakers and influencers to understand the customer's landscape and establish loyalty + **Manage overall customer metrics** , including usage data, health indicators and renewal dates to align with customer objectives + Evaluate **product and portal** **adoption maturity level** to address roadblocks and provide best practices and a prescriptive approach to address needs + Construct and implement a **customer success plan** across all steps of the lifecycle, setting expectations for each milestone, ensuring personalized value, and driving positive customer experience to achieve desired outcomes + **Recognize opportunities for expansion** based on knowledge of the Lumen portfolio, partnering with sales as necessary + Implement **revenue management practices** driving accountability and goal alignment, revenue retention and growth strategies including value realization, renewal execution, risk management and customer growth + **Manage risks to customer success,** identify root causes, define and activate solutions, and deploy cross-functional support to resolve + Partner with sales, delivery & support to set proper expectations and ensure **successful deployment of solutions and services** + Responsible for defining and executing **renewal strategy** via clear alignment of customer priorities and roadmap, incorporating on-net migrations, managing writedowns positively impacting Lumen profit margins **What We Look For in a Candidate** + Experience: 7+ years customer success or account management experience + Education Level: Bachelor's Degree or equivalent work experience + Experience in working with complex, Fortune 500, multi-divisional, international customer + Comfortable presenting, consulting, and advising at C-level and other executives + Assertive verbal and written communications skills with ability to build strategic relationships (deep and wide) within organizations + Ability to work closely with the customer and effectively negotiate directly with the customer and internally on their behalf + Strong analytical skills with the ability to translate data into customer insights and leverage with customer engagement strategies + Experience in collaborating and guiding cross-functional teams (e.g. Sales, Product, Marketing, Service Delivery) + Brings strong technology and data networking knowledge with technical aptitude to stay current in evolving technology sector + Effective and confident decision making based on business and financial principles + Working knowledge of MS Office suite **Compensation** This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges: $86,825 - $115,763 in these states: FL Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: + Benefits (**************************************************** + Bonus Structure \#LI-Onsite **What to Expect Next** Requisition #: 341108 **Background Screening** If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (************************************* . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. **Equal Employment Opportunities** We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. **Disclaimer** The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.$31k-38k yearly est. 3d agoEntry-Level Customer Support
Vincere Management Group
Customer service agent job in Austin, TX
Job Posting: Entry-Level Customer Support Vincere Management GroupJob Description Vincere Management Group is excited to announce an opening for an Entry-Level Customer Support position at our bustling downtown office. We are looking for a dedicated individual who is eager to start their career in customer service and support. This full-time position offers a unique opportunity to develop professional skills while working in a dynamic and supportive environment. Please note, this is an onsite role, and not suitable for remote candidates. The successful candidate will join our team to assist with daily customer interactions, ensuring all clients receive first-class service. This role is ideal for someone looking to establish a solid foundation in customer relations, with ample opportunities for professional growth and development. Our company culture is centered on collaboration, excellence, and continuous learning, making Vincere Management Group the perfect place to start your career in customer support. Duties and Responsibilities Manage large amounts of incoming phone calls and customer inquiries. Identify and assess customers' needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid, and complete information by using the right methods/tools. Meet personal/customer service team sales targets and call handling quotas. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines, and policies. Take the extra mile to engage customers. Work with customer service manager to ensure proper customer service is being delivered. Close out or open call records. Compile reports on overall customer satisfaction. Requirements Proven customer support experience or experience as a Customer Experience Representative. Strong phone contact handling skills and active listening. Familiarity with CRM systems and practices. Customer orientation and ability to adapt/respond to different types of characters. Excellent communication and presentation skills. Ability to multi-task, prioritize, and manage time effectively. High school degree; further education in Customer Service or related fields is a plus. Ability to stay calm when customers are stressed or upset. Comfortable working with computers and the ability to work with multiple systems simultaneously. Knowledge of administrative procedures and systems such as managing files and records.$25k-36k yearly est. 11d agoField Service Dispatcher (CMD-505) (1395)
Waukesha-Pearce Industries
Customer service agent job in Pflugerville, TX
Scope of Work: Supervise, answer, and schedule service calls for 10-15 (min) Field Service technicians. Verify customer has account or obtain credit and/or credit card information (from time to time). Quote estimates for service repairs. Open and close work orders. Review time card entries to work orders. Primary Job Responsibilities: Answer customer requests for Field Service repairs and schedule a min. of 10-15 Field Service technicians. Follow-up with customers and technicians to make sure WPI is providing a superior service. Review oil sample history and technical information for repairs. Take calls for service from internal and external customers. Direct service technicians daily work. Review open jobs to assess scheduling and completion. Assist Billing Clerk with closing and billing jobs. Oversee securing and delivering parts for Field Service department. Promote good welfare among the company and its' divisions. Perform other duties as assigned. Qualifications Minimum Qualifications: Must have a minimum of 4 year(s) previous experience. High School Diploma, G.E.D. or equivalent. Prefer bilingual (English/Spanish) speaking and writing skills. Requirements: Knowledge, Skills and Abilities (KSAs) Must have a working knowledge of the above titled position and how it relates to the overall business and its' objectives. Must meet goals and objectives set forth by the company. Must conform to policies and procedures set forth by the company. Must have current driver's license and acceptable driving record per WPI insurance carrier standards. (ONLY IF JOB REQUIRES) Must be able to pass and maintain alcohol and drug testing requirements as required by the Department of Transportation. (ONLY IF JOB REQUIRES) Must be able to lift 50 pounds. (ONLY IF JOB REQUIRES) Must be able bend and twist several times a day. Must be computer literate, a Windows based environment preferred. (MS Word, Excel, Outlook, etc.). Must be dependable and able to work independently. Must maintain good client relations. Must maintain a professional appearance. Must promote and maintain a clean, neat and safe work environment. Must have the ability to work flexible hours, days, and weekends (as necessary). Must have the ability to supervise and motivate others. Must have the ability to effectively evaluate others. Must protect the company assets and interest. Working Conditions: Typical hours of work Monday through Friday; 6:30 a.m. to 4 p.m. Office indoor and outdoor work. WPI is an EEO/AA (equal opportunity/affirmative action) institution and does not discriminate on the basis of sex, age, race, color, religion, physical or mental disability, creed, national origin, veteran status, sexual orientation, genetic information, gender identity, or gender expression in the programs or activities which it operates. En Espanol WPI es una institució n EEO/AA (igualdad de oportunidad/acció n afirmativa) y no discrimina en base al sexo, edad, raza, color, religión, discapacidad física o mental, credo, origen nacional, estatus veterano, orientació n sexual, infomació n genética, identidad de género, o expresió n de género en los programas o actividades los cuales opera.$27k-37k yearly est. 19d agoExpediter/Dispatcher - Flooring Services SW
FS Builder Resources
Customer service agent job in Pflugerville, TX
SUMMARY: If you are someone who enjoys working with others and in a fast-paced environment, then this could be the right career move for you. As an expediter/dispatcher, you will work with contractors daily to facilitate various jobs going out and being returned when completed for processing. You must have a strong attention to detail and ability to work as a team and independently. OVERVIEW OF YOUR DAILY TASKS: Assign appropriate installer for various installs for tile, vinyl, wood, and carpet for repairs and new installs. Check workorders for mistakes Scan workorders for processing Work with Accounting on missing scans/contractor payroll issues Process new contractor applications Communicate between installers and field, installers and sales Process job returns for installers prior to warehouse Report daily Job Shipped Statuses SKILLS/EXPERIENCE TO HELP YOU SUCCEED IN THIS ROLE: High School Diploma/GED required Excellent communication and interpersonal skills; bilingual English/Spanish a plus Attention to detail is a priority Ability to multi-task; handle details Proficiency in use of computer skills for data entry; prefer use of RFMS BENEFITS OF WORKING WITH OUR TEAM: Medical, Dental and Vision coverage 401K Paid Holidays Vacation and Personal Time Employee appreciation events “Flooring Services and our affiliated entities are proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.” *This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned as needed by the business. Flooring Services, LLC participates in E-Verify, the federal program for electronic verification of employment eligibility. Learn More$27k-37k yearly est. 60d+ agoService Dispatcher - Austin, TX
Alpha Environmental Management Corp
Customer service agent job in Austin, TX
Valor Environmental is seeking a dynamic and talented Service Dispatcher to join our team! Our client-focused firm has a strong culture rooted in trust, integrity, professionalism and excellence. We are committed to providing clients with cutting-edge consultation and innovative environmental, safety, quality assurance, and energy solutions that improve lives. You'll find that our team consists of talented, dedicated people who share our enthusiasm for the outdoors and our sense of pride! Responsibilities Maintain constant communication with internal managers, field services managers, and clients Schedule and coordinate daily/weekly maintenance for the field crews in designated regions Receive, input, and retain all records of Environmental Field Services (EFS) work Accurate and timely review of Work Quality Sheets including approvals all related data entry Assist Field Services Managers and field crews in the training and tracking of Work Quality Sheets to ensure they are accurate records and submitted on time on a daily basis Keep accurate records of proposals for designated region Ensure pricing is correct for billing purposes including fee schedules Interface with the field to coordinate and confirm client Purchase Orders are assigned prior to work performed Utilize NetSuite for client information management and the submittal of Valor Purchase Orders Other tasks and duties may be assigned as needed Requirements AA or AS degree or equivalent experience 2 years minimum experience working in a multi-tasking administrative role Proficient in Microsoft Office/Excel and Outlook Google Docs, Streets & Trips (Routing), NetSuite and/or other Accounting software Knowledge is a plus Requirements PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to reach with hands and arms and climb or balance. Specific vision abilities required by this job include close vision. Salary Description $40,000 - $45,000$40k-45k yearly 30d agoCustomer Service Enrollment Specialist - In Office
The Briggs Agencies
Customer service agent job in Killeen, TX
Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment. Primary Responsibilities: Engage with clients to understand their financial goals and concerns. Present tailored solutions to safeguard their assets effectively. Maintain a pulse on the industry, ensuring you offer the best and most updated advice. Foster relationships and ensure our clients always have someone they can turn to. Why Work With Us? Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours. Unlimited Earning Potential: Your dedication determines your earnings*. Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently! Grow with Us: Dive into continuous learning and development opportunities. Application Process: Submit Your Application: No stringent qualifications needed. We believe in potential. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: When will I hear back after applying? Typically, within 24 hours. Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization. * This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance. State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.$65k yearly 10d agoCustomer Service Expert
Palm Beach Tan-LST Austin I, Ltd.
Customer service agent job in Temple, TX
Job DescriptionBenefits: Employee discounts Flexible schedule Training & development At Palm Beach Tan "clean" is our middle name. In order to live up to that name, we are looking for outgoing, energetic individuals who LOVE to clean. This person will be responsible for various cleaning duties throughout the salon. Responsibilities Maintains salon cleanliness Sanitizing equipment after each use Mopping, dusting, laundry, sanitizing tanning beds, floors, bathrooms Setting up tanning rooms for next customer according to Palm Beach Tan standards Assisting customers as needed Qualifications Must be at least 18 years of age Reliable transportation, and flexibility including nights and weekends Attention to detail Ability to stand, bed, walk for up to 7 hours per day We offer a flexible work environment, free tanning and product discounts. LST Austin, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected Veteran status, or any other characteristic protected by law.$54k-123k yearly est. 28d agoAirline Part Time Customer Service Agent $19Hr/Paid Weekly
Trego Dugan Aviation of Grand Island Inc.
Customer service agent job in Austin, TX
Customer Service Agent This position is responsible for providing total customer service to all people desiring to use customer or charter service by being attentive to their needs, politely handling their inquiries promptly, and completing the required transactions as noted below. Additional responsibilities include ramp, aircraft cleaning, operations, wheelchair assist, and commissary duties as required. Essential Duties and Responsibilities: Processing Customers tickets, checking baggage, monitoring carry-on baggage for size and quantity, and assigning seats Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements Handling denied boarding situations, soliciting volunteers, accommodating Customers and providing hotel, meal, and taxi vouchers when appropriate Ensures FAA, Airline, and airport regulations are followed Enforces safety/security measures and protects sensitive zones Assists Customers with special needs, i.e., Customers who need assistance in boarding Brings Wheelchair passengers from ticket counter to gates and gates to baggage service Excellent communication skills Able to read and write English; bilingual skills a plus Ability to work efficiently under time constraints Must be available to work varied hours including swing and graveyard shifts plus weekends and holidays Must be well groomed and physically fit Completely clean and search an aircraft Other duties as assigned MUST HAVE VALID DRIVER'S LICENSE Must pass a ten (10) year background check and pre-employment drug test Must have authorization to work in the U.S. as defined in the Immigration Act of 1986 Able to attend required training Physical Demands: Must be able to carry 70-pound suitcase from the floor to 18 inches and carry 70 pound suitcase in front of you with both hands for a distance of up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to safely perform the essential functions of the position.$24k-31k yearly est. Auto-Apply 60d+ agoCustomer Relations Specialist - Urbanex Austin
Urbanex Pest Control
Customer service agent job in Austin, TX
Job Description Customer Relations Specialist About Urbanex Urbanex is a rapidly growing, family and veteran-owned pest control company dedicated to providing superior service and building a culture of growth, development, and teamwork. From our humble beginnings in Nashville, Tennessee, in 2015, we're expanding to 14 locations across the country. We're not just about eliminating pests; we're about building relationships and exceeding customer expectations. Our technicians are friendly, courteous, and always go the extra mile, as evidenced by our customer testimonials. At Urbanex, people are our most valuable asset. We invest in training, offer career development opportunities, and foster a supportive, inclusive work environment where everyone can thrive. If you're looking to join a company that values its employees and is committed to making a difference for our customers, Urbanex might be the perfect fit for you! Our Core Values • Play Like a Champion: We choose resilience, positivity, and determination, even when it's hard. We find enjoyment and purpose in what we do to rise above, stay agile, and pursue excellence in every situation. • Unwavering Character: We choose to do the right thing, regardless of the consequences. We always show up wholeheartedly, embracing vulnerability and inspiring others by being a good person. • Commit to Better: We wake up every day with the relentless desire to become better. We face adversity head-on and inspire others to relate to challenges as opportunities for growth. • Wholehearted Connection: We root for one another in success and failure. We build a community where everyone feels seen, supported, and valued. We meet people where they are and believe building bridges is better than burning them. • Belief is Contagious: We rise up by inspiring hope, giving people the freedom to explore the journey of growth, and rewarding those with the courage to act on their infinite potential, About the Role As a Customer Relations Specialist, you'll be the first point of contact for our customers at our branch, playing a vital role in ensuring their satisfaction and contributing to the branch's success. You will be a customer advocate, addressing concerns, educating customers on our services, and ensuring they have a positive experience with Urbanex. This role requires a self-starter who can work autonomously, manage their time effectively, and prioritize a broad set of responsibilities. You will need to be reliable, honest, hardworking, and maintain a high level of professionalism in all interactions. Excellent communication skills, both written and verbal, are essential. This is an in-office position. Responsibilities • Answer incoming calls with enthusiasm and professionalism. • Schedule and reschedule service appointments, ensuring efficient routing and technician availability. • Process customer payments accurately and securely, maintaining detailed records in our CRM system. • Respond promptly and professionally to customer inquiries via phone, email, and SMS. • Proactively follow up with customers to ensure their satisfaction and address any concerns. • Educate customers about Urbanex's services, the importance of ongoing pest control maintenance, and any available promotions. • Collaborate with branch managers and technicians to coordinate service routes and resolve customer issues efficiently. • Handle customer retention tasks, including addressing concerns that might lead to cancellations and proactively rescheduling appointments. • Provide feedback to branch managers on customer trends and issues to help improve service delivery and identify areas for growth. • Assist branch managers with various tasks and projects as needed, demonstrating flexibility and a willingness to support the team. • Maintain accurate and up-to-date customer records in our CRM system. Qualifications • Strong customer service skills with a passion for helping others and resolving issues effectively. • Excellent verbal and written communication skills, with the ability to communicate clearly and professionally. • Exceptional organizational skills and the ability to manage multiple tasks simultaneously, demonstrating strong time management and prioritization skills. • Solid problem-solving abilities and a knack for finding creative solutions to customer challenges.• A team player mentality with a willingness to collaborate and support colleagues in a fast-paced environment. • Self-starter with the ability to work autonomously and take initiative. • Adaptability and a willingness to learn new systems and processes. • A positive attitude, strong work ethic, and a desire to contribute to a growing company. • Proficiency in basic computer skills, including data entry and Microsoft Office Suite. • Experience with FieldRoutes CRM and Voice for Pest phone systems is a plus, but not required (we'll train you!). • Must be reliable, honest, and able to maintain a high degree of professionalism at all times. • Must pass a background check and credit check due to the handling of customer payments. What We Offer • Competitive pay ranging from $16 to $22 per hour, based on experience. •Company-subsidized health, dental, and vision insurance with a generous employer contribution toward premiums, 3 weeks of PTO, 10 company-paid holidays, and your birthday off! • Opportunity to work in a fast-growing company with a strong focus on employee development. • A supportive, team-oriented work environment where your contributions are valued. • The chance to make a real difference in the lives of our customers by helping them create a pest-free environment. Why Urbanex? Working at Urbanex means being part of a team that's passionate about protecting our customers' homes and businesses from pests. It means having the opportunity to grow your skills and advance your career in a supportive and dynamic environment. It means making a difference in your community, one satisfied customer at a time. #IST1 Candidates must be willing to complete a background check for this position$16-22 hourly 29d agoService Dispatcher
Lonestar Forklift
Customer service agent job in Round Rock, TX
Lonestar Forklift is a customer-focused material handling equipment dealership with over 30 years of proven success and 10 branch locations in Texas. Lonestar offers new equipment, used equipment, rentals, service, parts, fleet management, and training for our customers, providing comprehensive and tailored solutions for unique business needs. With a focus on learning and continuous improvement, we are proud to invest in our people and offer a progressive and entrepreneurial work culture where you can develop and advance your career while focusing on meaningful work. The Opportunity Lonestar Forklift is looking for a customer service-oriented Service Coordinator to join our team in Austin, Texas. In this role, you will be responsible for managing Service jobs from start to finish, including scheduling and directing work for Technicians, and ensuring customer expectations are met. Essential Duties & Responsibilities As the Service Coordinator, your key responsibilities will include: Organize and manage all Service jobs and incoming leads Schedule work for Technicians, using the service scheduler to prioritize appointments Communicate with Service and Parts team members to ensure workloads are maximized and customer needs are managed proactively Maintain frequent customer contact and ensure customer satisfaction prior to initiating the billing process Review WIP reports and bill applicable service calls to customers Open and update all work orders in ERP system Ensure all corporate safety initiatives and programs are strictly followed in the field Required Skills & Qualifications The ideal candidate will possess the following skills, knowledge, and competencies: Previous dispatching and/or scheduling experience Post-secondary degree or diploma in business, operations or a related field is an asset Strong proficiency with MS Office Suite (Word, Excel, Outlook) A customer service mindset and excellent verbal and written communication skills Strong interpersonal skills, including the ability to work with internal and external customers at all levels Excellent organizational skills, planning skills, and multitasking ability Strong work ethic and a positive attitude Benefits & Perks Lonestar Forklift is proud to offer competitive compensation and flexible benefits coverage for all eligible employees: Comprehensive medical, vision, and dental benefits for you and your dependents Life Insurance, Short Term Disability, and Long Term Disability 100% employer paid Employee assistance programs 401K matching Ongoing professional development opportunities The base pay range for this role is: $45,200 to $52,000 per year, depending on experience. This is an onsite role based in Austin, Texas. Lonestar Forklift would like to thank all applicants for their interest; however, only qualified applicants will be contacted by Talent Acquisition for an interview. We are an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, religion, sex, national origin, disability status, veteran status, age, sexual orientation, gender identity, or any other characteristic protected by law. #LonestarForklift$45.2k-52k yearly 16d ago
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Learn more about customer service agent jobs
How much does a customer service agent earn in Round Rock, TX?
The average customer service agent in Round Rock, TX earns between $20,000 and $34,000 annually. This compares to the national average customer service agent range of $23,000 to $37,000.
Average customer service agent salary in Round Rock, TX
$26,000
What are the biggest employers of Customer Service Agents in Round Rock, TX?
The biggest employers of Customer Service Agents in Round Rock, TX are:
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