Customer service assistant jobs in Brenham, TX - 276 jobs
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Customer Experience Lead-Katy Mills PINK
Victoria's Secret 4.1
Customer service assistant job in Katy, TX
A Victoria's Secret & Co Customer Experience Lead is a values-based leader who delivers exceptional customer and associate experiences to drive and grow top-line sales. Based on store volume, this role reports to either the Store Manager or the Customer Experience Manager.
Primary Responsibility:
The Customer Experience Lead is primarily responsible for driving and growing top-line sales by selling, leading and directing associates on the sales floor, and coaching associates in the moment. In addition, the Customer Experience Lead supports operational excellence through maintaining visual standards, payroll management, and merchandise availability. The Customer Experience Lead is expected to act as a front-line supervisor responsible for assigning work and providing direction to non-supervisory associates.
All Store Leadership Team responsibilities include:
* Leading and demonstrating company values within the store.
* Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling.
* Conducting associate observations and associate coaching.
* Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer.
* Linking results to behaviors and actions to drive top-line sales.
* Independently managing labor hours within the store to drive top-line sales and profit.
* Owning the overall appearance and presentation of brand by maintaining visual merchandising standards.
* Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand.
* Demonstrating and leading company policy and procedures.
* Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing.
* This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks.
Click here for benefit details related to this position.
Minimum Salary: $16.25
Maximum Salary: $20.50
VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors.
Qualifications
* Passion for Victoria's Secret Brand.
* Demonstrates excellent merchandising skills.
* Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results.
* A sense of self-awareness with an interest in seeking feedback to improve and develop.
* Ability to monitor/track progress and incorporate feedback into decision-making.
* Experience with influencing cross-functional partners in informal and formal settings to get things done.
* Ability to work nights, weekends, and a flexible schedule.
* Ability to stand for long periods and frequently bend, kneel, and lift.
* Ability to use technology (headsets, mobile devices, computers).
* 1 year of retail experience preferred.
* Experience directing other individuals in the performance of their job duties preferred.
We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance.
An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.
$16.3-20.5 hourly 31d ago
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Customer Service Expert
Palm Beach Tan-LST Austin I, Ltd.
Customer service assistant job in College Station, TX
Job DescriptionBenefits:
Employee discounts
Flexible schedule
Training & development
At Palm Beach Tan "clean" is our middle name. In order to live up to that name, we are looking for outgoing, energetic individuals who LOVE to clean. This person will be responsible for various cleaning duties throughout the salon.
Responsibilities
Maintains salon cleanliness
Sanitizing equipment after each use
Mopping, dusting, laundry, sanitizing tanning beds, floors, bathrooms
Setting up tanning rooms for next customer according to Palm Beach Tan standards
Assistingcustomers as needed
Qualifications
Must be at least 18 years of age
Reliable transportation, and flexibility including nights and weekends
Attention to detail
Ability to stand, bed, walk for up to 7 hours per day
We offer a flexible work environment, free tanning and product discounts.
LST Austin, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected Veteran status, or any other characteristic protected by law.
$54k-124k yearly est. 20d ago
Customer Service Enrollment Specialist - In Office
Sellors Agencies
Customer service assistant job in Millican, TX
Crafting Brighter Futures for Businesses & Families across the US
At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client.
As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment.
Primary Responsibilities:
Engage with clients to understand their financial goals and concerns.
Present tailored solutions to safeguard their assets effectively.
Maintain a pulse on the industry, ensuring you offer the best and most updated advice.
Foster relationships and ensure our clients always have someone they can turn to.
Why Work With Us?
Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours.
Unlimited Earning Potential: Your dedication determines your earnings*.
Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently!
Grow with Us: Dive into continuous learning and development opportunities.
Application Process:
Submit Your Application: No stringent qualifications needed. We believe in potential.
Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day.
Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions.
FAQs:
When will I hear back after applying? Typically, within 24 hours.
Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation.
What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization.
* This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance.
State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
$65k yearly 15d ago
Customer Service and Training Specialist
Renew Digital
Customer service assistant job in Magnolia, TX
CustomerService & Training Specialist (Entry - Level)
Trusted Dental Technologies / VOXEL Dental
Full-Time | Magnolia (Houston, TX)
$50,000- $60,000/annually
The Opportunity
Trusted Dental Technologies brings together the industry expertise of Renew Digital, Global Surgical, and Voxel-three respected names in dental innovation-under one collaborative organization. Together, we're redefining how dental professionals deliver care through advanced technology and trusted partnerships.
As we expand our unified support model, we're seeking an experienced CustomerService & Training Specialist who will play an essential role in delivering a world-class customer experience across multiple business units. This role is perfect for someone who loves problem-solving, thrives in a customer-facing environment, and is energized by working at the intersection of technology and hands-on training.
What You'll DoCustomer Support
Serve as the frontline technical resource for dental offices and professionals via phone, email, chat, and remote desktop tools.
Troubleshoot technical issues related to dental systems, equipment, software, and digital workflows.
Document all customer interactions, issues, and resolutions in the support ticketing system with accuracy and clarity.
Training & Onboarding
Deliver virtual - and occasional in-person - training sessions to dental teams on product use, digital workflows, and best practices.
Create seamless onboarding experiences that build confidence and drive product adoption.
Ensure training documentation, videos, and materials remain up to date.
Technical Expertise
Install, configure, and test dental hardware and software.
Stay current with new technologies, software updates, and digital dentistry trends.
Test and evaluate new products for potential inclusion in the Trusted Dental portfolio and provide meaningful feedback to product teams.
Customer Engagement
Build strong, long-term relationships with dental customers.
Proactively follow up after training, installation, or support cases to ensure successful adoption and satisfaction.
Act as the eyes and ears of the customer-sharing insights or patterns that help strengthen service, operations, and product development.
Required Skills & Qualifications
2+ years of experience in technical support, customer training, or a related customer-facing technical role.
2+ years of experience within the dental industry (dental practice, dental tech company, or dental product training).
Strong customerservice and interpersonal skills.
Excellent written and verbal communication abilities.
Strong diagnostic, troubleshooting, and problem-solving skills.
Experience with digital dentistry tools is a plus.
Confident presenting to individuals and groups, both virtually and in person.
Proficient with remote support tools, CRM systems, and standard office software.
Ability to travel occasionally to client sites or industry events.
Preferred Qualifications
Associate or Bachelor's degree in IT, Computer Science, or a related technical field.
Experience with digital dental systems (e.g., scanners, milling machines, 3D printers).
Why Trusted Dental Technologies?
You'll be part of a growing organization integrating three trusted brands into a single powerhouse in digital dentistry. Your work helps dental professionals operate confidently, efficiently, and safely-ultimately improving patient care nationwide.
$50k-60k yearly 60d+ ago
Supervisor, Customer Services
Envoy Air Inc. 4.0
Customer service assistant job in College Station, TX
Who we are:
Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.
We offer:
Amazing employee flight privileges within the American Airlines global network
Training and development programs to take your career to the next level
Comprehensive health and life benefits (subject to location)
Responsibilities
How will you make an impact?
Responsibilities
Coordinate the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability.
Ensure adequate operational coverage; responsible for scheduling and manpower utilization
Maintain a safe, dependable and consistent operation
Conduct Agent observations
Schedule and administer local training including new hire training
Investigates and resolves operational issues as well as customerservice issues
Will be provided company uniforms and must adhere to uniform policy
Participates on operational conference calls, station audits and prepares various reports
Maintains records such as time and attendance, personnel files and performance
Supervisors perform Station Agent work, as required. Station Agents have combined duties within ramp service and customerservice operations.
Create a positive start to a passenger's trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience
Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees
Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings
Guide and direct incoming and outgoing aircraft on the taxiway to ensure that they are entering or leaving their gate safely and on-time
Load, unload, sort, and appropriately transfer passenger baggage, cargo/freight, and company materials
Some of these items can weigh up to 75 lbs. Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage to the claim area or the connecting flight
Collaborate with the internal team to ensure a safe and on-time departure
May clean the interior of the aircraft, clean and service aircraft lavatories, and/or work in the Baggage Service Office to track the location of baggage
For a more visual insight of what the Agent position entails, check out our "Behind the Scenes at Envoy" clip: Agent Video
#envoyout
Qualifications
Who are we looking for?
Requirements
In this role, Supervisors must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Airlines. Supervisors must be self-motivated and safety conscious. Supervisors must be comfortable organizing work groups and handling multiple priorities in a fast-paced environment. The ability to demonstrate qualities of leadership, initiative, and judgment are essential.
Position Requirements
Minimum Age: 18
High school diploma or GED equivalent
Possess a valid, unexpired and unsuspended REAL ID-compliant, state driver's license or passport; some license restrictions may prohibit a candidate from being considered for this role.
Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs.
Ability to work rotating shifts including nights, holidays, weekends, days off, and be able to report to work on a regular and timely basis
Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity
Must be able to perform all duties in various weather conditions and time constraints
Ability to read, write, fluently speak and understand the English language
Possess the legal right to work in the United States
Position Preferences
A minimum of one year of customerservice experience
Some locations may desire previous airline experience including working knowledge of an airline's ticketing system and/or ramp operations
Additional Details
Tattoos, body piercings and/or tongue rings may not be visible while in company issued uniform at any time; tattoos cannot be covered with adhesive bandages or by other methods to render them not visible
Candidates must fulfill a fingerprint based criminal background check to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Candidates must be able to secure appropriate airport authority and/or US Customs security badges, in addition to clearing other airport related requirements, if applicable
In locations handling US mail, must be able to pass a US Postal Service background check
This position may be subject to the Department of Transportation (DOT). Federal law requires Envoy to determine a candidate's history with the DOT drug and/or alcohol violation(s) or refusal(s) to test before hiring him/her into a safety-sensitive position
Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.
Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled.
Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment.
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$29k-38k yearly est. Auto-Apply 16d ago
Customer Care Clerk
Grocery Supply Company 4.2
Customer service assistant job in Brenham, TX
Summary: To answer incoming calls from customers to ensure quality, accuracy, and timely solutions to their problems or complaints. Essential Duties and Responsibilities include the following. Other duties may be assigned. Responsible for answering incoming calls from customers regarding all aspects of delivery, inventory, merchandise credit and return policies and procedures, customer problems and complaints and other inquiries that arise from day to day operations.
Responsible for authorization numbers to customers to return merchandise to GSC.
Key information for line item credits.
Prepare messages for sales to ensure prompt follow-up concerning customer request or complaints.
Receive calls and secure information in detail for sales concerning potential customers.
Responsible for in house printing of labels for customers including stock labels, update labels and special request labels.
Responsible for quick billing and shipping supply items related to labels and resetting of stores.
Other clerical duties as needed.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
GSC provides on the job training. One- year prior office experience preferred.
Language Skills:
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Mathematical Skills:
Ability to add and subtract, multiply and divide. Ability to compute percent.
Reasoning Ability:
Ability to apply common sense understanding to carry out instructions furnished in written and oral form. Ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills:
To perform this job successfully, an individual should have knowledge of Order processing systems; Spreadsheet software and Word Processing Software.
Other Qualifications:
Knowledge of general office procedures
Satisfactory work record and attendance
Good verbal communication and telephone etiquette
Ability to remain calm when dealing with an irate individual
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of the Job, the employee is regularly required to stand, walk and use hands to handle or feel. The employee is frequently required to reach with hands and arms and talk or hear. The employee is frequently required to sit, and occasionally stand, stoop, kneel and crouch. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate. ,
$19k-29k yearly est. 6d ago
Baggage Service Lead Agent
G2 Secure Staff 4.6
Customer service assistant job in College Station, TX
To coordinate the daily shift functions of the baggage service department for the Baggage Service Agents. QUALIFICATIONS: A. EDUCATION AND EXPERIENCE 1. High School diploma or equivalent. 2. Computer experience necessary. 3. Previous customerservice experience preferred.
4. Must be 18 years of age or older.
5. Must have reliable telephone and transportation.
6. Must have prior baggage service or airline experience.
B. PERSONAL AND PHYSICAL REQUIREMENTS
1. Treat all information as confidential.
2. Possess the tact to deal with all levels of passengers, client representatives and employees.
3. Must be able to sit, stand, lift, and/or bend throughout shift.
4. Must pass a pre-employment drug test.
5. Must pass a pre-employment criminal background check.
6. Must be able to read, write, understand and carry out instructions in English.
7. Must meet necessary requirements to obtain a security sensitive identification badge.
8. Must be able to verbally direct in English.
9. Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS).
PERFORMANCE RESPONSIBILITIES:
1. Must ensure that carousel agents are making baggage arrival announcements when customers arrive in the claim area providing information and instructions. Must ensure that the Log Agents are logging each flight as bags are delivered to the claim area.
2. Must monitor the delivery of baggage and handle irregularities associated with the internal baggage process.
3. Must ensure the agents initiate files for lost, damage and pilfered baggage. Must ensure the tracing activity is completed daily for tracers and on hands. Must ensure settlement claims are monitored.
4. Must ensure agents coordinate the return of delayed luggage to customers. Must ensure agents are preparing Bag Delivery Orders properly and arranging for deliver promptly.
5. Must ensure agents process and secure unclaimed luggage within 90 minutes, updates files and creates an on hand record in SABRE. Must ensure that agents contact the passengers immediately upon arrival of unclaimed bags if phone number or address is available.
6. Must ensure solid communication with Ramp services regarding bag deliveries or missing bags.
7. Must be familiar with all FAA/Airline/Company regulations.
8. Must keep Baggage Manager informed of needs and problems in assigned areas, maintain cleanliness of immediate work and report maintenance needs.
9. Project a positive image and respond to inquiries from airlines, staff and public in a courteous manner.
10. Attend meetings and in-services as required.
11. Utilize appropriate communications channels and maintain records, reports and files as required.
12. Must be attired in proper uniform attire as directed by company officials and identification badges must always be visible.
13. Adhere to company policies and procedures and participate in achievement of company objectives.
14. Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner.
15. Assign daily assignments to agents and follow up to ensure duties are correct and complete.
16. Complete Supervisor Checklist daily.
17. Ensure Queues are checked and responded to each hour.
18. Ensure that all agents have been properly trained to complete daily assignments and duties.
19. Ensure that proper on hand inventories are completed correctly and completely each shift.
20. Ensure that all agents are dressed properly and professionally.
21. AM Supervisor must make copies of Time Sheets. Ensure that the Attendance Log is updated daily with tardiness, absences, vacations, code 39s etc.
22. Must check time sheets throughout shift to ensure agents are signing in completely and correctly.
23. Must coach and counsel agents on Disciplinary Action Forms for attendance, code 39s, customer complaints etc. Ensure that coaching and counseling of agents is fair and consistent. Agents must be coached and counseled within 48 hours of incident. Disciplinary Action forms should be kept in the employee's personnel file.
24. Ensure that agents are 100% compliant on recurrent/ongoing training.
25. Keep proper records and documentation of all checks and travel vouchers that are distributed. Ensure that the check log is updated. You are responsible and held accountable for your die plate.
26. Perform other duties as requested.
$34k-43k yearly est. 22d ago
Customer Service Associate II
Texas A&M International University 4.0
Customer service assistant job in College Station, TX
Job Title
CustomerService Associate II
Agency
Texas A&M Agrilife Extension Service
Department
Soil & Crop Sciences
Proposed Minimum Salary
Commensurate
Job Type
Staff
Job Description
Works under general supervision, supervises daily service area activities and provides customer support to a service area. The CustomerService Associate II, under general supervision, provides support for the laboratory data assembly, development of customer statements
and assisting clientele with routine questions. This position involves a blend of office (75+%) and laboratory work and will include extensive training and
attention to documented service laboratory's standard operating procedures and agency policies.
Responsibilities:
- Primary responsibility will include compiling customer information and laboratory analysis data into the various databases and
developing client invoices/statements and reports.
- Provide first person contact with visiting clients and offer limited client phone support.
-Additional responsibilities may include assisting in one of the laboratories with weighting of samples and use of one of the laboratory's NIR
spectrophotometers for non-destructive forage/plant tissue analyses.
-Work with laboratory managers to maintain and update the appropriate laboratory Standard Operating Procedures documentation.
-Greets customers and responds to difficult customer inquiries and complaints.
-Explains and applies policies and procedures. Investigates and researches customer complaints and participates in resolving problems. Assists in the development of office procedures.
-Helps train and advise staff. Compiles data to prepare correspondence, forms, reports, or other documents. Receives and processes request for service.
-Adds, verifies, retrieves, and changes customer order information. Acts as a liaison between service area and other units. Enters billing charges and may accept payments.
-Other duties as required.
Required Education and Experience:
-High school diploma or equivalent combination of education and experience.
-Three years of related experience.
Required Knowledge, Skills and Abilities:
-Knowledge of word processing, spreadsheet, and database applications.
-Strong verbal and written communication skills.
-Strong customerservice skills and detail-oriented.
-Ability to type accurately and use Word, and Excel documents.
-Ability to multitask and work cooperatively with others.
All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution's verification of credentials and/or other information required by the institution's procedures, including the completion of the criminal history check.
Equal Opportunity/Veterans/Disability Employer.
$25k-29k yearly est. Auto-Apply 60d+ ago
Care Coordinator Brazos County
Unbound Now
Customer service assistant job in Bryan, TX
Job DescriptionSalary: Salary + Benefits
At Unbound Now, it has always been our aim to fight for the protection of the vulnerable, identify the exploited, and advocate for survivors of human trafficking on their path to restoration. We are motivated by our faith in Jesus and work each day as people who are hope-driven, service-oriented, and excellence-focused. To learn more about our values, please read our Statement of Faith
Job Title: CSEY Care Coordinator - Brazos County
Job Status:Full-time, exempt, grant-funded
Job Location: Brazos County, BCS Office: 1722 Broadmoor Drive, Bryan, TX, 77802
Job Summary: Unbound Now, with the endorsement of regional advisory councils and the financial support and direction of the Office of the Governors Child Sex Trafficking Team, is committed to implementing the Texas Model for Care Coordination for Commercially Sexually Exploited Youth (CSEY). Care coordination facilitated by Unbound Now will be consensus-driven, collaborative, and driven to identify and recover CSEY and to facilitate tailored, accessible, trauma-informed, and holistic resources through a coordinated network of providers. The goal is for every identified youth survivor of sex trafficking to have access to non-punitive, responsive, high-quality, community-based services that meet their unique short-term and longer-term needs. Care coordination includes awareness, education, creativity, collaboration, continuous learning, and capacity-building to identify and recover CSEY youth. Care coordination teams build trust, transparency, and solutions with each other to mitigate duplication of work and so that local and statewide partners are bridges instead of barriers to services for youth and their families.
The primary functions of the CSEY Care Coordinator are to implement Unbound Nows care coordination program as described above, facilitating regional consensus-building and protocol development and compliance with Unbound Now policies and procedures and the expectations of the Texas Office of the Governors Child Sex Trafficking Team. Responsibilities include sharing remote 24/7 crisis response with one other regional care coordinator; completing CSE-ITs as needed; securing and retaining release of information and consent for care coordination services; facilitating rapid response meetings, service staffing meetings, and family engagement meetings; developing and maintaining strong relationships with regional partners; ensuring timely and accurate documentation; supporting promotion and hosting of awareness events and education/training events by the care coordination team; conducting case analyses; conducting data evaluation sessions; and scheduling advisory council meetings.
Compensation: Annual salary
Benefits: Unbound Now offers a generous benefits package including health insurance for employee and family with premiums covered by employer; employer-paid life insurance for employee; and the option to
participate in Unbound Now's retirement plan (with 3% salary match after 90 days with a 1-year vesting period). Dental and Vision are available at employee expense.
Availability: Generally, Monday through Friday 8:30-5:30. Will share 24/7 on-call with one other regional care coordinator on weekends, evenings, and holidays. Anticipated 45-50-hour work week. Some travel is possible.
Working Conditions:Work performed primarily remotely, with some expectation and flexibility of work in normal office environments as required. The job requires the ability to respond remotely during the night, as well as attention to detail and the ability to document in an electronic case management system.
Job Responsibilities:
Build consensus among regional partner agencies to establish protocols
Implement Unbound Nows care coordination program regionally, following the Texas Office of the Governor Child Sex Trafficking Teams expectations as outlined in The Texas Model for Care Coordination Grant Program, FY2025-26 funding announcement, and any subsequent direction provided by the CSTT
Share 24/7 remote care coordination line with co Care Coordinator
Complete CSE-ITs as needed
Secure and retain the release of information and consent for care coordination services.
Encourage engagement of CSEY advocacy services.
Facilitate rapid response meetings, service staffing meetings, and family engagement meetings.
Schedule and facilitate regular meetings of advisory councils in the service region
Take care not to release confidential information without parent/guardian consent.
Support the regional care coordination team in promoting and hosting awareness events and education/training events.
Facilitate case analyses by the regional care coordination team
Facilitate data evaluation sessions by the regional care coordination team
Maintain a strong line of communication with the Care Coordination Program Director regarding any issues that develop
Attend weekly meetings with the co-CSEY Care Coordinator and the Care Coordination Program Director to review progress and upcoming objectives of the Care Coordination Team.
Attend weekly group supervision meetings with the Care Coordination Program Director to review program progress and upcoming objectives.
Participate in regular gatherings of all Unbound Now care coordination staff to ensure consistency in service delivery and adherence to policies and protocol.
Be prepared to share about Unbound Nows care coordination services as needed.
Document all incoming referrals, intakes, meetings, service plans, outgoing referrals, and communications promptly in Unbound Nows electronic case management system (generally same day)
Develop and maintain good working relationships with essential regional partners, including but not limited to the childrens advocacy center, CASA, CSEY advocacy agency(ies), DFPS, community-based care provider, medical providers, juvenile probation department, law enforcement, and the district attorneys office.
Facilitate partner commitment, consistency, and accountability.
Seek and review feedback from regional partners
Share 50/50 responsibility for 24/7 crisis line with co-care coordinator
Following CCT protocols, obtain consent and contact the CSEY Advocate Agency
Alert the medical provider receiving the victim from LE or DFPS
Notify CCT members of recovery or identification, or if the child receives a clear concern on CSE-IT
Start a case management file for the survivor
Share 50/50 responsibility for RRM-C and RRM-NC duties
After a case management file has been opened
Initiate collection of information from DFPS, JJC, LE, CAC, and SA, and others as needed.
Coordinate RRM with CCT
Notify, schedule, facilitate, and document RRM to capture all decisions and action plans.
Perform all follow-up activities for any RRM conducted by the coordinator
Notify residential and other service providers identified in the RR meeting that a referral will be forthcoming
If applicable, follow up with the entity responsible for submitting the referraldocumentation to the placement agency
Maintain contact with CSEY Advocate Agency and/or others directly in contact with the victim to receive updates that inform decisions for the CCT.
Send out the action plan to all CCT members.
Schedule all Service Status Meetings for cases created by the coordinator for which an RRM was conducted (50/50 case load)
Facilitate information sharing with MDT to provide updates for upcoming SSMs
responsible for facilitation, coordination, documentation, and management of assigned cases
Manage community relations and nurture, and develop advisory council partner relations
Host education/training events
Promote education/training events
Co-Host advisory council meetings
Conduct data evaluation sessions with the advisory council
Attend weekly meetings with the Care Coordinator Program Director to provide updates and collaborative discussion of care coordination efforts
Respond appropriately to allegations of abuse, including youth-to-youth sexual activity, taking allegations seriously, following mandatory reporting requirements, and reporting to the Care Coordination Program Director immediately
Complete all Unbound Now required training on time
Submit expense documentation properly and within required time frames per the company expense policy, and follow all Ramp Monthly Closeout Instructions and Process
Submit travel reimbursements daily, adhering to all travel guidelines
Submit time-sheet hours/grant allocations daily, adhering to grant guidelines (if applicable)
Desired Outcomes:
Youth and their families in the service region are consistently served with professionalismand compassion.
Compliance with CSTT expectations for care coordination was upheld in the service regions.
Excellent working relationships with regional partners
Documentation uploaded and data entered into case management software accurately and promptly for programmatic reporting
Community and regional partner agencies understand Unbound Nows care coordinationservices, with strong public presentations and written materials available as needed
Working Relationships:
Supervisor: Care Coordination Program Director
Works with: Regional partner agencies and Unbound Now HQ staff
Experience and Education:
Bachelors degree in social work or related field
Experience working with youth who have experienced commercial sexual exploitation
Experience working collaboratively with regional partner agencies
Proficient in facilitating awareness presentations and training
Excellent verbal and written communication skills to articulate complex ideas clearly, especially in challenging and complex environments
Demonstrated history of achieving positive outcomes through effective group facilitation and stakeholder engagement in previous roles or projects
Ability to empathize with stakeholders perspectives, navigate sensitive issues diplomatically, and build trust to facilitate open dialogue and consensus-building process
Experience with documentation in a cloud-based case management software
Experience facilitating protocol development
Trained and experienced in trauma-informed care
Job Requirements:
Mature Christian faith, as evidenced by participation in a local Christian church.
Three references (supervisor, professional, personal)
Agree to and pass all required criminal background checks, including the DFPS criminal history check and the abuse and neglect registry check.
Pass employment eligibility verification.
Ability to build and maintain consensus
Excellent organizational and administrative abilities
Excellent communication and interpersonal skills
Strong public presentation skills, in person and online
Culturally competent
Ability and willingness to maintain the confidentiality of sensitive information
Ability to problem-solve and think creatively as needed
Ability to work both in highly structured and unstructured settings
Abide by Unbound Now policies at all times
Willingness to travel regionally as needed using personal vehicle, reliable vehicle, valid drivers license, and car insurance
Submit expense documentation properly and within required time frames per the company expense policy, and follow all Ramp Monthly Closeout Instructions and Process.
Submit travel reimbursements daily, adhering to all travel guidelines
Submit time-sheet hours/grant allocations daily, adhering to grant guidelines (if applicable)
Complete all Unbound Now required training on time
Physical and Driving Requirements
Must possess a valid drivers license and be able to operate a personal or company vehicle as needed for work-related travel.
Demands the ability to respond on scene during all hours of the night.
Occasional physical demands may require the ability to lift or carry loads up to 50 pounds.
Frequent demands require close visual attention to detail and prolonged periods of mental concentration.
$32k-44k yearly est. 17d ago
Virtual Customer Service Professional( work frrom home)
Re-Krut Services
Customer service assistant job in Prairie View, TX
Virtual CustomerService Professional (virtual) - . The hourly pay rate is $9.00 - $14.00 per hour depending on experience and the company that you are assigned to. Must work minimum 25 hours per week, full time hours available. • Excellent listening skills, strong English communication skills (verbal and written)
• Answer general customer inquiries.
• Resolve concerns or complaints related to your client.
• Communicate client policies.
• No Cold Calling, No Telemarketing, inbound calls only.
Qualifications
Must be 18+ to apply
• High school diploma or equivalency
• Secondary education and/or some college is preferred
• Able to perform basic math skills
• You'll make your own schedules
• Must be able to pass a background check
• Minimum 3+ months of customerservice , retail, or sales experience preferred
• Ability to multitask and prioritize in a fast-paced environment.
• A background check is required. (client may ask for drug test)
• Comfortable with basic Computer skills including email and documents.
• Would like to work PT or FT as a
1099 contractor
from home.
• A Quiet home office place to work. No ambient sounds such as pets or children while working.
• Able to be in training consecutively up to a maximum of 4 hours in the evening or morning for up to a total of 10 weeks.
Technical Requirements:
• Computer (PC, or Mac)
• Windows Vista is not accepted at this time
• Computer USB Headset, Microphone or PC speakers
• High speed Internet access provided by a cable or DSL provider
• Satellite broadband does not meet our requirements
• Use of wireless and Wi-Fi "air cards" is prohibited
• A dedicated, hard wired phone with no features.
• A noise canceling phone headset.
• A computer with the basic following specs:
o Minimum Hardware: 2 Gigabytes (GB) - 80 GB IDE - Single Core 1.4 GHz - 48 x CD
ROM Drive - 32 Bit Sound Card -speakers
Minimum OS: Windows XP Service Pack 3, Windows 7 32 bit and 64 bit, and MAC OS 10
$9-14 hourly 1d ago
Office Assistant/Customer Service Clerk
EAG Automotive
Customer service assistant job in Navasota, TX
Job Description
Office Assistant/Customer Experience Clerk
Our company has an outstanding opportunity for a results-focused, highly driven and motivated individual to assist in our office and also make customerservice calls.
Job Responsibilities
General clerical tasks
Data Entry
Scanning
Filing
Contacting Servicecustomers to follow up with them after their visit and ask them to fill out surveys
Education and/or Experience
High School Diploma or General Education Diploma or equivalent combination of education and experience.
Benefits
Health, Dental, Vision and Paid Time Off.
About us
For over 30 years, we have been a family-owned and operated business committed to providing a supportive and growth-oriented work environment. We strongly believe in promoting from within and investing in the long-term success of our team members.
We offer a comprehensive benefits package including health, dental, and vision insurance, short-term disability, and Aflac products. Employees are also eligible for paid vacation after their first year of service.
$26k-33k yearly est. 2d ago
Office Assistant/Customer Service Clerk
Bake Crafters
Customer service assistant job in Waller, TX
MBC Companies (Alpha Foods), a manufacturer and distributor of frozen food products located in Waller, Texas, is seeking a detail-oriented Office Assistant / CustomerService Clerk to join our team. This position supports daily administrative operations including order entry, customerservice, reception, purchasing support, and human resources assistance.
Key Responsibilities:
Greet and register all visitors, ensuring proper security and sign-in procedures are followed.
Answer incoming calls and direct them to the appropriate staff or department.
Sort, distribute, and manage communications such as mail, phone messages, and emails in a timely manner.
Perform general clerical duties including photocopying, filing, collating, reporting, and recordkeeping.
Maintain and manage office supply inventory: order, receive, and restock supplies as needed.
Prepare and distribute various production and maintenance reports for management.
Enter customer orders accurately into the ERP system.
Place orders for raw materials, ingredients, and packaging supplies as requested by managers.
Communicate purchase order details to vendors and track delivery status.
Match purchase orders with invoices and receipts; prepare invoices for payment processing.
Qualifications:
HS Diploma and/or Associate degree preferred
Minimum of 2 years of office experience in areas such as order entry, purchasing, accounts payable, or accounts receivable.
Strong communication, interpersonal, and customerservice skills.
Proficiency with ERP systems and Microsoft Office Suite (Excel, Word, Outlook); NetSuite experience is a plus.
Bilingual (English/Spanish) preferred.
Highly organized with strong attention to detail and accuracy.
Ability to work collaboratively across departments and manage multiple priorities efficiently.
$26k-33k yearly est. Auto-Apply 60d+ ago
Customer Service Associate
Lapels Dry Cleaning
Customer service assistant job in Katy, TX
Lapels Dry Cleaning is looking for energetic, outgoing CustomerService Reps!
Lapels Dry Cleaning is seeking responsible, personable CustomerService Representatives to join our team. Candidates should possess a clean, neat appearance, be detail oriented and have a positive, friendly attitude for dealing with customers. Join our team and take advantage of an opportunity to gain experience in a thriving recession-proof industry! We offer a flexible schedule. No prior industry experience required. Full time and Part time positions available.
Perks of the Job:
Employee Discounts
Flexible Schedule
Responsibilities:
Greet and assist all customers in the store with a positive experience
Maintain general housekeeping of the front counter area to ensure a neat and clean appearance
Front counter help with customer drop-off and pick-up of orders
Assistcustomers with cleaning, stain and finishing needs, and/or questions
Consistently ensure cash drawer accuracy
Sort, examine, mark-in, and tag articles of clothing for each customer order
Assist production with quality assurance, bagging, and racking as needed
Ability to work in a team environment and independently with little supervision
Other duties as assigned
$24k-32k yearly est. 60d+ ago
Customer Service Representative
Fastsigns 4.1
Customer service assistant job in Tomball, TX
Benefits: * Bonus based on performance * Competitive salary * Paid time off * Training & development FASTSIGNS #15902 is hiring for a CustomerService Representative to join our team! Benefits/Perks: * Competitive Pay * Paid Vacation and Holidays * Performance Bonus
* Ongoing Training Opportunities
A Successful FASTSIGNS CustomerService Representative Will:
* Be the initial contact with current as well as prospective customers in our FASTSIGNS Center
* Learn to prepare estimates, implement work orders and ensure timely delivery of finished orders
* Enjoy being involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center
* Work with customers in numerous ways such as email, telephone, in-person and at their place of business
* Build long-lasting relationships by turning prospects into long term clients.
Ideal Qualifications for FASTSIGNS CustomerService Representative:
* 2-3 years of retail or counter sales experience preferred
* High school diploma or equivalent
* Outgoing, responsive, eager to learn and has the ability to build relationships
* Great listening and organization skills
* Ability to sit for long periods (4 hours or more)
* Ability to view a computer screen for long periods (4 hours or more)
* Ability to work under pressure to output high volume, high-quality work
Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so, we are looking for team member just like you in the ever-changing Sign Industry. Join our Team in Tomball. Apply today!
$25k-31k yearly est. 60d+ ago
Customer Service Representative - State Farm Agent Team Member
Daniela Pratt-State Farm Agent
Customer service assistant job in Montgomery, TX
Job DescriptionBenefits:
Competitive pay
Bonus based on performance
Flexible schedule
Opportunity for advancement
Training & development
ROLE DESCRIPTION: As a CustomerService Representative - State Farm Agent Team Member with Daniela Pratt - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customerservice skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assistcustomers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous State Farm experience preferred.
Must be currently licensed.
$25k-33k yearly est. 5d ago
Automotive Service Receptionist
Allen Honda
Customer service assistant job in College Station, TX
Join Our Team as a Receptionist! Allen Honda - College Station, TX Family-Owned Since 1954 Why You'll Love Working Here
Benefits That Matter: 401(K) Plan Medical, Dental, Vision Paid Vacation & Holidays
Career Growth: Promote-from-within culture & advancement opportunities
Schedule Full-Time Position
Mon, Wed, Thu: 10:00 AM - 7:00 PM
Fri: 7:00 AM - 4:00 PM
Every Saturday: 8:00 AM - 3:00 PM
(Applicants must meet these required hours)
Your Role
Answer dealership phones & greet customers
Direct visitors to the correct department
Notify team members when customers arrive
Assist with scheduling and confirming appointments
Prepare memos, reports, and other documents
Work cooperatively with sales and internal teams
What We're Looking For
Excellent communication & listening skills
Outgoing, positive personality
Professional appearance & punctuality
Ability to adapt to a dynamic work environment
Valid driver's license & clean driving record
Apply Today!
****************************************
Follow us on Facebook & Instagram @AllenHonda
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
$21k-27k yearly est. Auto-Apply 2d ago
BDC Service Representative
USA Automotive Partners 4.0
Customer service assistant job in Caldwell, TX
Job Description
Be able to identify sales leads among new and existing customers and maintain client relationships. They develop new business by scouting leads via the internet, phone, mailings, and tradeshows. They promote sales and implement marketing campaigns to increase revenue in chosen market areas.
Responsibilities
Must be able to work in a fast-paced environment, ability to converse with customers to discuss needs.
Quick thinker, learner, and detailed oriented.
Ability to actively listen and deliver 110% customer experience.
Project a professional company image through telephone interactions and written communications with customers. Respond to inbound customer requests via internet and phone, handling all incoming internet and phone leads. Check email frequently and respond to inquiries immediately.
Interest in the automotive industry is preferred.
Basic knowledge of company products (labor rates, menu item prices, models, series, options, warranties, vehicle maintenance, standard equipment and specifications.)
Present initial financing options based on customer needs.
Deliver inquiries/messages intended for other sales personnel and departments promptly.
Participate in team and process development sessions - keeping positive relationships with teammates, sales teams, and dealership management.
Follow up with leads that are not ready to make an appointment or no-show.
Contacting clients prior to appointment date to confirm appointment.
Mailing marketing letters to provided leads.
Following up post visit to ensure customer satisfaction.
Qualifications
Previous experience in BDC sales (Preferred not required)
Bilingual in Spanish/English (Preferred not required)
Phone - Customerservice experience
Must maintain 100% of all factories required training, including being 100% compliant within the first 30 days of hire
Skill Sets
Strong negotiation skills
Deadline and detail-oriented
Ability to build rapport with clients
Customer relations
Administration sales and marketing ability
Maintain product and industry knowledge
Interdepartmental relations
Core Competencies
· Customerservice and excellent verbal communication skills- via phone, or experience in hospitality/retail- 40%
· Proficient in written communication- emails- 20%
· Critical thinking with the ability to come up with creative solutions- 20%
· Driven to exceed established goals (goal awareness)- 10%
Joining our team as a BDC Sales Representative will provide you with an opportunity to utilize your sales skills, develop a strong understanding of our products/services, and contribute to the growth and success of our organization. If you are a results-driven individual with a passion for sales and customer satisfaction, we'd love to hear from you. Apply today!
Job Type: Full-time
Pay: $15.27 - $18.39 per hour
Expected hours: 40 per week
Benefits:
401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance
Work Location: In person
$15.3-18.4 hourly 13d ago
Customer Service Facility Attendant
Spinxpress
Customer service assistant job in Katy, TX
Job Description
Shine Bright at SpinXpress - Katy, TXCustomerService | Teamwork | Growth | Community Impact
At SpinXpress, every team member is essential to our mission. We're building a fun, high-energy, and family-oriented workplace-and we want you on our team!
Our modern facilities feature top-of-the-line, high-efficiency washers and dryers, helping customers get cleaner laundry, faster. We're looking for energetic, detail-driven individuals who bring a positive attitude and match the bold spirit of our brand.
Start as a SpinNerd - Grow into a SpinAmbassador
Begin your journey as a SpinNerd and advance to SpinAmbassador as you take on more responsibility and unlock higher pay. We believe in recognizing hard work and rewarding growth.
Why Work with Us?
We're more than a laundry brand-we're a purpose-driven company creating positive change in our communities and the environment. If you're ready to grow professionally while making an impact, SpinXpress is the place to be.
What You'll Enjoy:
Flexible Scheduling - Choose shifts that fit your life: mornings, evenings, weekends, or overnights
Paid Training - Start at $8/hour during our 6-week onboarding program
Competitive Pay - After training, earn $10-$12/hour + commissions, bonuses & benefits
1-on-1 Mentoring - Learn directly from leaders who care about your personal and professional growth
Career Advancement - Join our talent pipeline and grow with a rapidly expanding company
Team Connection - Stay in touch with coworkers across locations via our internal social platform
Fun Incentives - Take part in games and challenges with the chance to win rewards and store-wide bragging rights
Compensation Breakdown:
Training Pay: $8/hour (first 6 weeks)
Post-Training Pay: $10-$12/hour + commission and bonuses
At SpinXpress, we're building more than just clean, safe, and modern laundry spaces-we're creating a workplace where energy, teamwork, and customer care thrive.
Ready to be part of something meaningful?
Apply today and start your journey with SpinXpress in Katy, TX!
Compensation:
$8 - $12 hourly
Responsibilities:
CustomerService / Team Work / Community Satisfaction / Career Growth
Create a Fun and Welcoming job environment by maintaining a clean, neat, and organized facility
Be a part of changing the way people think about laundry
Build strong customer relationships within our communities by providing an Excellent CustomerService Experience
Greet, help, and thank our customers
Respond with urgency to customer inquiries, product and service questions, along with any customer issues
Maintain a great visual presentation of our merchandise
Educate and share our services, products, and promotions - sharing value for our customers
Follow our company policies and procedures
Comply with our uniform dress code
Prioritize both Customer and Associate Safety
Report in a timely manner all equipment, machines, and building maintenance opportunities
Opportunity to get involved with nonprofit organizations and schools' football teams as we invest in our communities
Be an integral part of our organization and help drive our growth: There'll be lots of opportunities to bring your ideas to the table. Seriously - we want you to take charge and be creative to help us get the results we're looking for at our facilities
Qualifications:
Availability / Team Player / Outgoing
Enthusiasm, high energy, initiative, and professionalism
Basic computer knowledge
Ability to communicate effectively
Ability to work on time and when scheduled
Ability to multitask
What you will earn:
This is a Part-time Position, but you can work as many shifts as you like
Flexible shifts. We'll work with your schedule to get a routine that works for you and your life - available mornings, evenings, weekends, and overnights
One-on-one time with different leaders in the company to help you achieve your personal goals.
Talent Development support for our upcoming leaders to staff, and a place for our continued company growth
Access to an internal social media app to connect with colleagues from other facilities
Engage in friendly competition with coworkers and other stores, earning rewards for exceeding productivity goals
About Company
Here at SpinXpress, our Mission is to deliver a fun environment and experience while at work, keeping our focus on providing an Excellent CustomerService Experience within our facilities and in our communities -
Clean, Bright, and Safe - A Better Laundry, That's The SpinXpress Way
!
$10-12 hourly 26d ago
Service Receptionist
Holiday World RV 4.5
Customer service assistant job in Katy, TX
Why Join Us?
Competitive pay and performance-based annual bonuses
Medical, dental, vision, and supplemental insurance
Paid time off and holidays
401(k) and Roth with company match
Ongoing training and career development
A workplace culture centered around telling the truth, keeping your promises, being fair, respect, intellectual curiosity, and a love for the RV lifestyle.
About our Dealership
Holiday World is a growing company that is looking for quality people to join our team of professional employees. Our company has grown over the past 29 years from 35 employees to over 280 today. We value our employees and recognize that they are our greatest asset. As we continue to grow, we are looking for career minded, goal driven individuals that are willing to work hard and accept the challenge of the opportunity.
Join the Team!
Do you enjoy helping people and keeping things organized? Join our team as a Service Receptionist and be the welcoming voice and face of our busy RV service department. At Holiday World, we don't just sell RV's, we Create RV Life Experiences for our customers. We're looking for someone friendly, reliable, and ready to deliver a top-notch customer experience!
What You'll Do:
Greet RV servicecustomers in person and over the phone with professionalism and warmth
Schedule and confirm service appointments
Accurately input customer and RV details into our service system
Coordinate with service advisors and technicians to provide status updates
Review, scan, sort, file, and upload files
Monitor Accounts Receivables and post payments.
AssistService Advisors with daily duties
Keep the front desk area clean, organized, and guest-ready
Skills We're Looking For:
Excellent communication - Clear, friendly, and professional, both in person and on the phone
Organization & multitasking - Able to juggle appointments, calls, and walk-ins without missing a beat
Customerservice mindset - A calm, positive attitude with a focus on customer satisfaction
Tech-savvy - Comfortable using computers and learning dealership or service scheduling systems
Attention to detail - Accurate with data entry and payment handling
Team player - Works well with technicians, advisors, and leadership to keep operations running smoothly
EEO Statement
Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.
$22k-25k yearly est. 11d ago
Call Center Outbound Scheduling Coordinator
Soap Health
Customer service assistant job in Fulshear, TX
This role will report to a Member Engagement Manager. What will you do?
Handle a high volume (average 300-400 daily) of outbound calls placed by the telephony system to Medicare Advantage and Medicaid health plan members to offer, explain, and schedule a free in-home health evaluation.
Follow approved scripts when discussing health evaluations with l members, ensure members understand and are comfortable with the terms of the evaluation.
Must be able to utilize 20+ regulated scripts approved by both clients & Signify.
Present a positive and professional face to clients, health plan members, and the workforce
Meet daily goals set by the department (i.e., number of calls per day, appointments set per day, shift and attendance policy adherence, quality targets, etc.) in an office or remote environment.
Leverage company systems to schedule providers to conduct in-home or virtual health evaluations; schedule providers presented by the system within the assigned geographic area.
Adjust and reschedule appointments with both members and contracted providers, if requested; ensures cancellations and reschedules are recorded accurately and therefore communicated to the appropriate parties internally.
As required, return voicemail messages from members, and work manual outbound calling list
Seek to support requested overtime to meet unexpected high volume requirements.
Report member complaints immediately to Member Engagement Managers.
Follow departmental procedures when communicating with members.
Act as a subject matter expert for peer side-by-side coaching. Assist with training fellow employees as needed.
Accept constructive feedback and respond appropriately
Be responsible for the security and privacy of any protected health information accessed during normal work activities.
We are looking for someone with:
A High School Diploma or equivalent is preferred.
A desire to work in an efficient, results-oriented call center environment.
Ability to work autonomously while adhering to department set schedule
A strong sales aptitude, with the ability to earn $4,000+ per month in salary and uncapped commissions.
A strong work ethic, highly motivated to achieve sales and productivity goals.
Good communication skills, friendly and conversational with members.
Discretion, ability to maintain confidentiality.
A willingness to comply with a fixed daily schedule, including start, break, lunch, and end times.
An ability to take direction and positively receive feedback.
Eagerness to learn and grow professionally.
Previous call center experience is highly desirable.
Respond well to coaching
Authorization to work in the United States.
Solid PC and accurate data entry skills, experience with MS Office.
Work From Home Requirements:
Must have verified internet service with 10MB upload/download ability.
The company will provide equipment (keyboard, monitor, computer, etc.).
All applicants must provide their own workspace furniture.
Be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, training, performance management, recurring management routines, manual and automated remote monitoring policies, etc.
New hires will be required to successfully complete a 3-week training, where attendance is essential for success.
How much does a customer service assistant earn in Brenham, TX?
The average customer service assistant in Brenham, TX earns between $23,000 and $40,000 annually. This compares to the national average customer service assistant range of $26,000 to $42,000.
Average customer service assistant salary in Brenham, TX
$31,000
What are the biggest employers of Customer Service Assistants in Brenham, TX?
The biggest employers of Customer Service Assistants in Brenham, TX are: