Customer service assistant jobs in Mishawaka, IN

As a Customer Service Representative, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed. Responsibilities: Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints. Process payments for cash account customers. Research and resolve customer problems, acting as the customer liaison between other departments when necessary. Back-up support to sales counter with walk in and telephone inquiries. Qualifications: High School Degree or Equivalent required Associates' Degree (U.S.)/College Diploma (Canada) preferred 2-4 years of relevant experience Solid interpersonal skills that allow one to work effectively in a diverse working environment Able to effectively communicate both verbally and in writing Able to work well under pressure Strong attention to detail Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times Computer literate, including effective working skills of MS Word, Excel, and e-mail #LI-HD1

At Good Oil, we pride ourselves in community involvement, integrity, and high moral standards. We look for those same values in our people. Good Oil Company emphasizes commitment and hopes to provide value to the cities and town that have allowed us to become part of their communities. As a Lead Customer Service Representative, you will be responsible for overseeing the daily operations of a gas station. You will interact with people from all over, assisting in their needs, maintaining station organization, and preparing any food to make their every stop a Good stop. If you enjoy making people smile and are looking for a great opportunity, join us today! Good Benefits Competitive pay (paid weekly) Holiday pay, employee discounts and rewards Flexible scheduling Employees receive a fuel discount of $.20/gallon up to 12 gallons per transaction and up to 4 transactions per month!

Begin your Composites One Career Today! As a Customer Service Supervisor, you will be responsible for supervising and assisting in the coordination of the overall activities of a Distribution Center's Customer Service team. In partnership with the Customer Service Manager (CSM), responsible for coaching and development of the Customer Service team for continuous improvement in overall performance. Within your role, you will directly manage a base of key accounts (60% of the role). You will be accountable for adhering to and promoting Company Core Values by performing duties in a manner consistent with being a team leader and driving Stellar Service principles while supporting the continued growth of the company. Key Responsibilities: Leads, supervises, and motivates the Customer Service team. Facilitates performance objectives, training plans, strategic planning, and goals set for the Customer Service team. Regularly monitors interaction between Customer Service Representatives (CSRs) and customers to ensure a congruent approach with Stellar Service techniques; provides direct feedback and outlines recommendations for improvement, as necessary. Identifies Best Practices within the Customer Service system and shares internally and externally, as appropriate. Provides regular updates on team members' performance to the CSM, assists with hiring and performance reviews. Communicates standard operating procedures to improve the efficiency of the Customer Service team while enhancing the customer experience. Provides coverage for the department when team members are out of the office. Drives and facilitates the order fulfillment process. Ensures that the Customer Service team is consistently following standard operating procedures and established company guidelines. Builds customer relationships and gains insight on sales-related issues pertaining to the performance of the team by participating in customer visits. Directly manages a number of key accounts; leads by example in providing top-notch customer service for these customers. Serves as an interdepartmental liaison between customer service, warehouse, delivery, sales, and purchasing to resolve customer-related issues and enhance organizational efficiency. Drives and monitors fill rates; continuously pursues improved customer satisfaction. Works cross-functionally to move obsolete or slow-moving inventory. Works with the Customer Service team to engage buyers, sales, and transportation resources to identify cost-effective solutions that will help meet/exceed customer expectations. Works with the credit team to resolve credit-related issues to eliminate service failures in the order fulfillment process. Expected Skills and Qualifications: 3+ years of Customer Service experience in a non-retail environment Prior leadership experience preferred Experience in a business-to-business account support and distribution role strongly preferred Proficient in MS Office, including Word, Excel, Outlook, Teams Ability to learn internal systems (e.g., SAP) Bachelor's degree in business administration or related field preferred Pre-Employment Requirement: Employment offers are contingent upon successful completion of a drug screen and background check. This requirement is especially critical for safety-sensitive roles. Discover a Fulfilling Career: At Composites One, our Team Members are the cornerstone of our success. Each role is essential in helping us provide exceptional service to our Customers. We cultivate a culture of empowerment and opportunity, fostering both personal and professional growth. We believe in driving success and appreciating achievement. Our Team Members are eligible for annual bonuses and profit sharing because when the company thrives, we all benefit. Join us and be part of a Team where your hard work and dedication are valued, and together, we achieve great things. Respect, Teamwork, and Communication are Woven into our Core Values: Our guiding principle of Respect, Teamwork, and Communication embodies the spirit of our Core Values. We uphold these principles every day as we strive to make a positive impact for our Customers, our Team, and the world around us. Benefits: Explore our comprehensive health, retirement, wellness, and professional growth programs in detail here. Commitment to Diversity, Equity, and Inclusion: At Composites One, all qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, veteran status, disability, or other protected classification as defined by applicable law and regulation. ADA Accommodations: Accommodations are available for applicants with disabilities in all phases of the application and employment process. To request accommodation please contact the ADA Coordinator by email at ********************************.

***********12N232-02 Employer: Southern Health-Santé Sud Site: Primary Care Program Union: MNU Department/Unit: Primary Care Work Location: Portage Clinic City: Portage la Prairie & Area Hiring Status: Permanent FTE: 1.0 Employment arrangement: In Person Daily hours worked: 7.75 Anticipated shift: Days; Evenings; Weekends Annual base hours: 2015 Anticipated Start Date: As mutually agreed upon Salary: $46.15 - $61.47 Find your rewarding career in a vibrant and diverse community within Southern Health-Santé Sud. Our organization is privileged to provide care for people at every point in their lives. Partnering with our communities, we provide safe, accessible and sustainable people-centered health care. We are proud to work in collaboration with all our partners within and throughout our diverse region: seven First Nations Communities, Francophone, Métis, Mennonite and Hutterite communities as well as a growing number of immigrants from all over the world. Be part of the Southern Health-Santé Sud team, who is rooted in what matters most. Join a region that offers a lifestyle like no other - a safe, peaceful, beautiful, fulfilling life for you and your family. Position Overview The Skin and Wound Care Coordinator will model, promote, and facilitate a best practice approach to wound and skin management that is client-centered, evidence-based and in collaboration with the inter- disciplinary team and community partners. The incumbent exercises the appropriate level of initiative and independent judgment in determining work priorities, work methods to be employed and action to be taken on unusual matters. The position functions in a manner that is consistent with the mission, vision and values; and the policies of Southern Health-Santé Sud. This text is available in French upon request/Ce profil de poste est disponible en francais sur demande. E-mail ********************************. Experience Minimum of four (4) years recent clinical nursing experience in enterostomal/skin and wound care management. Minimum of two (2) years recent clinical experience in performing ankle brachial index (ABI/ABPI). Education (Degree/Diploma/Certificate) Bachelor of Nursing Degree required. Completion of post graduate course work and/or certification applicable to the designated clinical area required: Wound, Ostomy and Continence Certified (C)anada. University affiliated advanced wound care education programs. Certification/Licensure/Registration Current active practice registration with the College of Registered Nurses of Manitoba and scope of practice as defined by the Regulated Health Professions Act (RHPA). Requires a valid Class 5 driver's license, an all-purpose insured vehicle and liability insurance of at least $1,000,000. Qualifications and Skills Familiar with: Community (home care) and primary health delivery models. Principles of adult education, teaching and learning strategies. Policy development and implementation practices. Demonstrated: Advanced practice knowledge, skills, and judgment in wound and ostomy care. Organizational and time management skills, and the ability to prioritize work with competing demands. Effective oral and written communication skills. Demonstrated ability to: Practice in a consultative/collaborative environment with a focus on family and client centered care as part of an interdisciplinary team. Establish effective clinical working relationships and a commitment to providing a positive work environment. Utilize information technology, including electronic medical record. Use an analytical and inquiring approach to problem-solving while contributing to program improvement. Respect confidentiality including paper, electronic formats and other mediums. Given the cultural diversity of our region, the ability to respect and promote a culturally diverse population is required. Proficient in Microsoft Office Applications, including Outlook and Teams. Proficiency of both official languages is essential for target and designated bilingual positions. Good work and attendance record. Physical Requirements Demonstrated ability to meet the physical and mental demands of the job. No hazardous or significantly unpleasant conditions. May work occasionally evenings and weekends as necessary. Will be required to travel to other regional facilities as the position duties may require. Applicants may request reasonable accommodation related to the materials or activities used throughout the selection process. Southern Health-Santé Sud, in partnership with the Indigenous community, is committed to increasing the representation of Indigenous people within all levels of our workforce. Indigenous applicants are encouraged to apply and to voluntarily self-identify as being of Indigenous descent in their cover letter/application. Completes and maintains Satisfactory Criminal Record Check, Vulnerable Sector Search, Adult Abuse Registry Check and Child Abuse Registry Check. The successful candidate will be responsible for any service charges incurred. Please include three work-related references with your job application from persons who are not related to you but have direct knowledge of your current and past work performance. Consistent with the French Language Services Policy of the Government of Manitoba and Southern Health-Santé Sud's FLS Policy, we are committed to offering services in English and French in designated program/service areas serving French-speaking communities within Southern Health-Santé Sud. If no candidates satisfy the bilingual qualification, candidates meeting all other qualifications may be considered for this position. Please be advised that job competitions for union represented positions may be grieved by internal represented applicants. Should a selection grievance be filed, information from the competition file may be provided to the grievor's representative. Personal information irrelevant to the grievance and other information protected under legislation will be redacted.

Building the people that build the world. With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development. We're a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world. This is a position with The Marley Company, a parent company which provides administrative support to the SPX Enterprises HVAC Heating businesses (such as WM Technologies, LLC, Marley Engineered Products, LLC, Patterson-Kelley, LLC) and includes all Weil-McLain branded products. How you will make an Impact (Job Summary) SPX is a diverse team of unique individuals who all make an impact. As a Customer Service Representative, you will provide communication and problem solving support to Weil-McLain's field sales offices and customers with respect to processing of orders and resolution of claims. A Customer Service Representative is assigned to a specific sales area and customer accounts. CSR's provide backup support daily for a secondary area, as well as maintaining coverage within the department. What you can expect in this role (Job Responsibilities) While each day brings new opportunities at SPX, your core responsibilities will be: Order Review and Processing Receives and reviews customer purchase orders for accuracy and clarity. Communicates with the customer directly if the order is unclear or if further detail is needed. Enters orders via the order entry system with strong attention to detail and accuracy. Assures that non-standard custom orders are submitted to the Commercial Order Department for entry. Assures that all requests for order expediting are communicated to the appropriate parties and that follow-up communications are conveyed back timely to the customer once the status of expediting attempts are known. Anticipate customer needs by providing proactive communication regarding order status with a customer centric mindset. Claims & General Customer Support Receives, researches and resolves all types of customer claims including warranty, damages, shipment & pricing discrepancies. Communicates and coordinates with all parties involved in resolution and closure of claims. Research customer debits, document findings and close either by issuing a credit to the customer or issuing a chargeback invoice for repayment. Ability to learn product lines and assist with part identification. Communication and Team Support Communicates directly, promptly, and courteously with customer account base, field sales personnel and internal teams via telephone/e-mail/instant message concerning orders, claims and other general customer support inquiries. Provides backup coverage to other CSR's as needed. What we are looking for (Experience, Knowledge, Skills, Abilities, Education) We each bring something to the table, and we are looking for someone who has: Required Experience 2-3 years of previous customer service experience. Background in a customer service manufacturing setting is a plus. Previous call center experience strongly preferred. Previous understanding of shipping and accounting processes a plus. Preferred Experience, Knowledge, Skills, and Abilities Must possess high-level written and verbal communications skills. Must possess strong keyboarding skills, both alpha and numeric. Excellent interpersonal skills displayed with both internal teams and external customers. Experience in professional conflict resolution and de-escalation. Demonstrates strong multi-tasking, prioritization and prompt follow-up skills with the ability to quickly return focus to task after interruption. Proficient in basic math skills as it relates to product pricing, discounts and adjustments. Must be skilled in Microsoft Office applications: Outlook, Excel, and Word. Ability to work in a team-oriented environment that is fast paced and demanding with varying communication styles. Ability to learn all aspects of operating systems used as it relates to the role for order entry and claims processing. Experience with JD Edwards and EDI a plus. Education & Certifications High school diploma or the equivalent is required. Associate's or Bachelor's degree preferred. Travel & Working Environment Minimum travel may be required. Less than 5%. Workplace is onsite in an office setting. How we live our culture Our culture is at the center of what we do and, more importantly, who we are. Our core values set a standard for how we manage ourselves, and our Leadership Model sets the standard for how we engage with each other. Whether you are an individual contributor or you lead a large team, each of us leads. What benefits do we offer? We know that the well-being of our employees is integral. Our benefits include: Generous and flexible paid time off including paid personal time off, caregiver, parental, and volunteer leave Competitive health insurance plans and 401(k) match, with benefits starting day one Competitive and performance-based compensation packages and bonus plans Educational assistance, leadership development programs, and recognition programs Our commitment to embrace diversity to build a culture of inclusion We value different backgrounds, experiences, and voices, and we are committed to challenging ourselves, openly communicating, and striving to improve every day. We believe in creating an inclusive work environment where everyone has a voice and is encouraged to realize their fullest potential. We are an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation or identity, national origin, age, disability, veteran status, or any other legally protected basis.

Job DescriptionBenefits: License reimbursement 401(k) matching Bonus based on performance Competitive salary Opportunity for advancement Paid time off Training & development Position Overview: Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for an insurance agent may be the career for you! Responsibilities: Establish customer relationships and follow up with customers, as needed. Use a customer-focused, needs-based review process to educate customers about insurance options. Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. Requirements: Interest in marketing products and services based on customer needs Excellent communication skills - written, verbal, and listening People-oriented Detail oriented Proactive in problem-solving Able to learn computer functions Ability to work in a team environment Must be able to obtain Property & Casualty insurance license within 1 month of employment. Hourly wage + bonus opportunities!

Auburn-Washburn Job DescriptionABOUT THE JOB You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you. We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you. ADVANCEMENT Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity. DIVERSITY Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential. SUMMARY STATEMENT We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first! JOB REQUIREMENTS You must be 16 years of age or older. General job duties for all store team members Operate all equipment. Stock ingredients from delivery area to storage, work area, walk-in cooler. Prepare product. Receive and process telephone orders. Take inventory and complete associated paperwork. Clean equipment and facility approximately daily. Training Orientation and training provided on the job. Communication Skills Ability to comprehend and give correct written instructions. Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person. Essential Functions/Skills Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). Must be able to make correct monetary change. Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed. Ability to enter orders using a computer keyboard or touch screen. WORK CONDITIONS Exposure to: Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks. In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas. Sudden changes in temperature in work area and while outside. Fumes from food odors. Exposure to cornmeal dust. Cramped quarters including walk-in cooler. Hot surfaces/tools from oven up to 500 degrees or higher. Sharp edges and moving mechanical parts. SENSING Talking and hearing on telephone. Near and mid-range vision for most in-store tasks. Depth perception. Ability to differentiate between hot and cold surfaces. TEMPERAMENTS The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgements and decisions. Additional InformationAdditional Job DetailsPHYSICAL REQUIREMENTS including, but not limited to the following: Standing Most tasks are performed from a standing position. Walking For short distances for short durations. Surfaces include ceramic tile bricks with linoleum in some food process areas. Height of work surfaces is between 36 and 48. Sitting Paperwork is normally completed in an office at a desk or table. Lifting Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck. Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'. Cases are usually lifted from floor and stacked onto shelves up to 72 high. Carrying Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves. Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store. Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray. Pushing To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24 - 30 and requires a force of up to 7.5 pounds to push. Trays may also be pulled. Climbing Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance. Stooping/Bending Forward bending at the waist is necessary at the pizza assembly station. Toe room is present, but workers are unable to flex their knees while standing at this station. Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day. Forward bending is also present at the front counter and when stocking ingredients. Crouching/Squatting Performed occasionally to stock shelves and to clean low areas. Reaching Reaching is performed continuously; up, down and forward. Workers reach above 72 occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves. Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes. Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones. Hand Tasks Eye-hand coordination is essential. Use of hands is continuous during the day. Frequently activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists. Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter. Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes. Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes. Machines, Tools, Equipment, Work Aids Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.

Labcorp is seeking a Customer Service Support Representative to join our team in South Bend, IN. This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support Representative will provide product education and handle a wide variety of questions while ensuring a world-class customer experience. The ideal candidate will be passionate about Customer Service and motivated to work with a customer-centric team in an innovative company. Work Schedule: Monday - Friday 3:00pm-11:30pm, Weekend and Holiday rotation. Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here. Job Responsibilities * Act a liaison between Labcorp, the customer base and patients * Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet * Speak with customers in a courteous, friendly, and professional manner using protocol procedures * Inquire, clarify, and confirm customer requirements and understanding of the solution * Provide additional customer education and information as needed * Qualify and establish inbound new customers requesting Labcorp's products and services * Work in multiple databases to research complex issues and questions * Notify clients of test results in a timely and accurate manner * Review test forms for accuracy and report any discrepancies * Participate in activities designed to improve customer satisfaction and business performance * Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance Requirements * High School Diploma or GED equivalent required * Associate's degree or higher is highly desired * Previous experience in a customer service role * Experience working in a contact center/call center environment is preferred * Prior healthcare industry, such as a physician's office or a hospital highly is a plus * Knowledge of Microsoft Office suite is required * Experience with Salesforce.com and/or Laboratory Information Systems is preferred * Strong verbal and written communication skills and excellent ability to listen and respond * Must be courteous with strong customer service orientation * Excellent multitasking abilities required * Strong flexibility and the ability to manage and adapt to changing priorities quickly * Bilingual in English and Spanish highly desirable If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today! Labcorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. We encourage all to apply If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.

The Customer Engagement Coordinator serves as the first point of contact at the WorkOne center, providing welcoming, professional, and efficient front-desk support to customers of all ages. Employed through the youth program, this role supports both youth and adult customers by offering accurate information, facilitating referrals to appropriate services, and ensuring a positive customer experience. The coordinator promotes WorkOne programs, maintains confidentiality, supports daily office operations, and contributes to a customer-focused environment that aligns with workforce development goals. Shift and Compensation Mon-Fri 8am to 4:30pm $38,000 a year Job Duties • Ensure consistent delivery of the Regional Customer Flow Policy and support the achievement of individual performance standards while maintaining compliance with all applicable federal, state, and agency regulations.• Serve as a primary coordinator for customer engagement services, working closely with the welcome team, WIOA staff, and other office personnel to ensure customers are connected to appropriate services.• Conduct initial eligibility screenings and objective assessments to identify customer needs, strengths, and appropriate program referrals.• Provide accurate program information to customers and staff, including basic program definitions and service options, and respond to routine inquiries as needed.• Maintain accurate, timely, and compliant documentation in the case management system (e.g., ICC), including eligibility records, case notes, services delivered, outcomes, and follow-up activities.• Coordinate communication and documentation with WIOA staff to ensure required forms, case notes, and supporting documents are completed and maintained according to program guidelines.• Organize, oversee, and maintain physical and electronic files to ensure documentation supports eligibility determinations, gateway activities, service delivery, reporting, and audit requirements.• Assist management and administrative staff with program implementation by supporting office workflows, customer flow processes, and continuous improvement of systems and procedures.• Compile and utilize basic occupational, educational, and labor market information to assist in directing customers to appropriate staff, training opportunities, or employment services.• Facilitate or support job readiness and life skills workshops, including résumé development, interviewing skills, financial literacy, professionalism, and workplace readiness.• Conduct follow-up with participants after program exit in accordance with WIOA timelines to document outcomes and provide continued support or referrals as appropriate.• Serve as a positive role model, mentor, and advocate for youth participants, supporting confidence-building, engagement, and persistence.• Support reporting, evaluation, and data quality efforts by accurately tracking services, outcomes, and performance metrics and assisting with audit readiness. Background Profile Required Skills and Abilities: • Associate Degree in Education, Marketing, Business, or related field and/or equivalent combination of training and experience. Baccalaureate Degree preferred. • Bi-Lingual (Spanish) Preferred.• Experience working with youth or young adults, especially those facing barriers to success. • Understanding of WIOA youth services and performance metrics preferred. • Self-starter with ability to work independently and collaboratively in a team environment. • Proficiency in Microsoft Office and electronic case management systems. • Commitment to maintaining confidentiality and delivering services with integrity and compassion. • Basic proficiency in planning and delivering public presentations related to WorkOne programs.• Ability to file, post, and mail materials while maintaining accurate, organized records.• Deliver services with a commitment to equity, inclusivity, and cultural responsiveness, ensuring all customers are treated with dignity and respect. Equipment Used This position requires regular use of a computer, internet, and database systems for documentation and reporting. Communication is conducted via email, phone, and virtual meeting platforms. Additional equipment includes a printer, scanner, and copier for administrative tasks and participant support. Work Environment and Travel Expectations: This position is primarily based in an office setting involving sitting and walking at will, sitting/standing/walking for long periods, keyboarding, close and far vision, hearing sounds/communication, and speaking clearly. Requires consistent travel within offices and community-based environments as well as possible schedule changes. #workone

Hendrickson is a supplier of truck suspension systems and components as well as an aftermarket supplier for various truck components to the heavy-duty vehicle market. Hendrickson has a fantastic opportunity for a Customer Service Administrator in our Distribution Center just North of Fort Wayne, IN located in Kendallville, Indiana. Position Purpose: Administer RGA's and credits for aftermarket customers in accordance with associated operating procedures and other administrative support responsibilities for the Customer Service Group. Support Customer Service in Order Entry and Aftermarket location with general administrative support. Essential Functions: * Complete end of month reporting * Prepares outgoing mail * Sorts and distributes incoming mail * Administer and maintain detailed records for RGA's, credits and no-charge shippers for the Aftermarket Department. * Assists with the processing of OFI's and Customer Comments via ACTION database. * Assist AM Account Specialists as needed. * Order entry * Tracking/pro #'s and freight questions * Provide back-up assistance to the Customer Service Administrator as required. * OE RGA's and credit * OFI's and CC's * Receivable disputes * Monthly metrics * Interact closely with Customer Service Managers, CS Administrator, Credit Manager, A/R Administrator, Account Specialist and Quality personnel. * Attend weekly Quality CI (Continuous Improvement) meetings. Education and Training: * High School Diploma/GED required. * Bachelor's degree in Business Administration or related field preferred. Minimum Qualifications: * 1-3 years of experience in Customer Service. * Excellent interpersonal and communication skills. * PC skills required (Excel, Word, PowerPoint, and Email) We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law.

Job Details Eau Claire, MIDescription InterCare is a Federally Qualified Health Center which MAY qualify employees for National Student Loan Forgiveness program. Become part of a Migrant and Community Health Center, where you will: Have a passionate purpose. Do worthwhile work. Make a difference in people's lives. InterCare is searching for a part-time (approximately 24-hours/week) Care Coordinator to join our team at our Eau Claire Health Center. At InterCare, you'll find a rewarding and challenging work environment and a competitive compensation with pay starting at $19.00/hr. and benefits package which includes: vacation/personal paid time off, sick time, 10 paid holidays, tuition reimbursement program, medical, prescription, dental, vision, life insurance, and short term and long term disability insurance. At InterCare Community Health Network, we believe all people have the right to equal access to quality health care. InterCare NO LONGER requires employees to have the COVID vaccine , however, y ou may receive a vaccine at no cost at any of our clinic locations. Work Schedule: Hours/Days TBD, with occasional late patient activity. Days and work schedule may vary due to business need. NO WEEKENDS! NO MAJOR HOLIDAYS! Minimum Requirements Possesses a high school diploma or equivalent. Successful completion of 126 hours of the Community Health Worker Michigan-specific training. 4 hours of MI Bridges Medicaid enrollment training certification, and completion of the Certified Application Counselor (CAC) curriculum within 6 months. BCLS certification within 90 days. Primary Accountability Responsible for assisting patients and their families in the activities of population health management including care coordination, navigation, access to community services, and other resources. The Care Coordinator works in collaboration with the Care Manager to assist in transitions of care, gap closure, care coordination, social determinants of health, motivational interviewing, and referral concerns. Description of Primary Duties & Responsibilities Responsible for collaborating with the care managers to provide care to patients presenting with a variety of needs. Identifies social determinant of health needs of assigned care-managed patients: food resources, transportation issues, health literacy, access to care, housing concerns Conducts transitions of care with patients under the proper guidance of the care manager or other designated staff. Appropriately provides referrals for services to community agencies and patient advocacy. Provides care coordination, coaching and health education through ongoing follow up, basic motivational interviewing and goal setting with patients and families. Assists to reduce the stigma and barriers to health care by providing culturally and linguistically humble care, and reliable information to both community members and health care providers. Conducts consistent follow-up with patients via phone calls, home visits, and visits to other settings where patients may be located. Assists the care managers to ensure patients understand their care plans and instructions. Qualifications Professional and Technical Knowledge Possesses skills in motivation, self-direction, and punctuality along with the ability to work well as part of a team and keep team members updated on current project developments. Basic to intermediate level skills in Microsoft Office Suite. Ability to present educational information to patients one-on-one or in group settings. Knowledge of medical terminology preferred. Communication Skills Possesses a professional and complex concepts in a clear effective manner. Possesses excellent cross cultural communication skills. Physical Demands Job duties are performed in the typical office environment of the organization, which requires ordinary ambulatory skills sufficient to visit other locations. The environmental factors and/or physical requirements of this position include the following: Ability to stand, walk, stoop, kneel, crouch, frequently sit, may need to occasionally lift up to 25 lbs. Requires good hand-eye coordination, reach with arms & hands, and finger dexterity, including ability to grasp, and manipulate (using keyboard, office equipment) Visual acuity to use keyboard, operate office equipment, and read printed material and regularly required to talk and hear.

Under general supervision. to perform work greeting and registering patients by obtaining demographics, financial information, insurance information and necessary signatures on required forms and documents for physician office visits. Coordinates patient appointments for all physicians in the practice office. Schedules diagnostic tests as ordered and schedules follow-up appointment. Provides excellent customer service. Responsibilities PRINCIPAL DUTIES AND RESPONSIBILITIES(*Essential Functions) Assists in maintaining compliance with regulatory standards applicable to areas of responsibility as required by accreditation bodies. Assists patients with check-in and check-out process and prepares medical records for physician visit. Directs telephone calls and messages to appropriate persons, provides customer service as needed. Initiates scheduling process for diagnostic tests and referrals. Verifies financial information and insurance coverages. Verifies scheduled appointments and follows up on missed appointments per protocol. Qualifications JOB SPECIFICATIONS(Minimum Requirements) KNOWLEDGE, SKILLS, AND ABILITIES * Certification as a Physician Office Business Administrator is desirable. * Ability to apply medical terminology as it relates to patient visit and future appointments. * Good computer skills and the ability to operate basic office equipment. * Demonstrated good analytical skills. * Demonstrated positive attitude, professional courtesy and compassionate customer service to patience. * Excellent communication and interpersonal skills. * Ability to diffuse a stressful situation tactfully and professionally, and the ability to make good decisions in a stressful situation. * Ability to work independently and in a team environment, and to multi-task. EDUCATION * High School Diploma/GED Equivalent Required * Customer service, reception, filling or billing experience in a physician's office or hospital. * 2 Healthcare/Medical - Physician's Office Preferred STANDARDS OF BEHAVIORMeets the Standards of Behavior as outlined in Personnel Policy and Procedure #1, Employee Relations Code.CONFIDENTIALITY/HIPAA/CORPORATE COMPLIANCEDemonstrates knowledge of procedures for protecting and maintaining security, confidentiality and integrity of employee, patient, family, organizational and other medical information. Understands and supports the commitment of Methodist Hospitals in adhering to federal, state and local laws, rules and regulations governing ethical business practices for healthcare providers.DISCLAIMER - The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. The statements are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.

We are currently looking for a Customer Service Rep / Inside Sales Support for 1st Shift, Monday - Friday, 7:30 am to 4:30 pm, to join our VALUES-based organization. In this role you will focus on: Responsibilities: * Receive incoming calls related to sales inquiries for new and established customers; provide simple pricing and availability, as well as information about our products and distribution services * Respond to customer inquiries promptly by clarifying desired information; researching, locating, and providing desired information; and providing excellent customer service * Resolve product or service problems by clarifying the customer's complaint and/or issues; determining the cause of the problem; researching and exploring answers and alternative solutions; expediting correction or adjustment; following up to ensure resolution; escalating unresolved problems * Maintain detailed records of interactions with the customers in an orderly manner * Posting Orders * Print Pick and Pack * Invoicing * Other duties, as assigned and requested by supervisor Qualifications: * Minimum of 1-2 years of customer service experience * Prior wholesale lumber product experience, a bonus * Must be computer literate, and proficient in Microsoft Outlook, Word, and Excel Specialty Building Products is the leading distributor of specialty building products in North America. SBP operates under the brands U.S. LUMBER, Alexandria Moulding, REEB Millwork, DW Distribution, Millwork Sales and Amerhart. We serve 45 states in the U.S. and 8 provinces in Canada from over 40 locations. Here at SBP we are a people first organization, our team is built upon strong culture and standards for success. We value your perspective and want to learn more about you with a commitment to laying the foundation for you to build a successful career with us. Join us and EVOLVE your future at Specialty Building Products! Being a part of SBP you will be eligible for many benefits. Full-Time benefits would include: * Medical, Dental, Vision given on the 1st of the month following 30 days of employment * Company-Paid Life Insurance & Disability * 401(k) with Company Match * Company-Paid Time Off * Paid Holidays & Floating Holidays * PLUS ADDITIONAL PERKS! Serving our communities: We are also committed to our core value of "using our influence to have a uniquely positive impact" on the people that we touch. Through our initiatives we encourage and incentivize our employees to aid fellow employees in need and to better serve our communities and the people we directly influence. We are proud to have the best team in our industry. We have experienced a tremendous amount of growth as a company. This growth has served not only our customer base but has also provided significant opportunities for advancement amongst our employees. Specialty Building Products is an equal opportunity employer. It is our policy of Specialty Building Products not to discriminate in hiring and employment on the basis of race, color, religion, national origin, sex, disability, age, military status, genetic information, or other protected class status in accordance with all applicable federal, state, and local laws.

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience. Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none. Check us out on the web! Job Description Brightspeed is looking for a Customer Service Technician to join our team! As a Customer Service Technician, you will be performing installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment. You will also be maintaining and repairing outside plant facilities within assigned geographic service areas. As a Customer Service Technician, you may be required to work varying shifts that include mandatory overtime, weekends, and holidays. As a Customer Service Technician your responsibilities will include: Installing, maintaining, and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment Performing maintenance and repair on outside plant facilities Climbing poles, using a shovel and pick to dig up and bury cable, working in utility access holes or controlled environmental vaults (CEV), and locating buried telephone cables Observing all safety rules and regulations Assisting other technical personnel in the performance of their duties when requested Actively supporting sales and marketing related activities Directing customer facing work and sales referrals Qualifications WHAT IT TAKES TO CATCH OUR EYE High School diploma or equivalent experience Ability to distinguish colors on facilities Ability to handle 28 foot extension ladders (up to 75 lbs. routine work) and utility access hole covers (up to 150 lbs.) Ability to successfully complete service tech boot camp training, POTS/DSL installation/repair, cable splicing/maintenance, basic transmissions, air pressure, and HSI installations (self and full) Basic computer skills including MS Office applications Ability to work in confined spaces (e.g. attics, crawl spaces, utility holes) Ability to work aloft (e.g. ladder) Ability to work outside in all weather conditions and at various hours of the day/night A valid driver's license and satisfactory driving record Positive and professional appearance and demeanor when communicating the company's products and services to our customers Accountability/dependability (on time and on load when scheduled and serve on call as needed) Teamwork (technical expertise developed to complete work efficiently to achieve work group key service measures) Active Listening (ability to take input from customers, APS and co-workers to problem solve and improve skills) Ability to ask relevant questions to ensure problems are resolved quickly or to clarify information or directions Active Learning (curious seeker of added information and actively works to improve skills and knowledge) BONUS POINTS FOR: Prior experience as a customer facing telecom operations technician Basic electricity training/certification or documented equivalent work experience ADSL installation/repair experience (self/full installs) A+/Net + Certified Required Soft Skills This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to choose whether to join the union, but if you do join the union you would be obligated to pay union dues #LI-GF1 Additional Information WHY JOIN US? We aspire to contemporary ways of working. Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be. We offer competitive compensation and comprehensive benefits. Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. Inclusion and belonging are at the center of our grounding belief in Being Real. When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve. Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact taaccommodationrequests@brightspeed.com to initiate the accommodations process. For all applicants, please take a moment to review our Privacy Notices: Brightspeed's Privacy Notice for California Residents Brightspeed's Privacy Notice

Reports to the Supervisor, Provider Enrollment & Credentialing. Responsible for the timely completion of all initial and re-credentialing processes, as well as payer enrollments, for Beacon Health System. Coordinates with physicians, providers, credentialing agencies, regulatory bodies, payors, office managers, and contracted providers to ensure credentialing and enrollment activities comply with National Committee on Quality Assurance (NCQA) standards and departmental policies and procedures. MISSION, VALUES, AND SERVICE GOALS MISSION: We deliver outstanding care, inspire health, and connect with heart. VALUES: Trust. Respect. Integrity. Compassion. SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team. Primary Responsibilities Credentialing * Ensures timely completion of credentialing activities in compliance with NCQA and departmental standards. * Coordinates with external agencies, payors, office managers, and contracted providers to complete credentialing requirements. * Acts as a liaison with Medical Directors, Hospital Medical Staff, and internal/external stakeholders regarding credentialing status. * Performs Primary Source Verifications per applicable accreditation standards (JCAHO, AAAHC, URAC, etc.). * Conducts online verifications and reviews relevant credentialing resources. * Notifies appropriate entities of provider effective and termination dates. * Communicates with the Physician Recruitment team regarding provider onboarding and credentialing status. * Maintains regular follow-up with providers and communicates status updates to ensure credentialing completion prior to start dates. Enrollment * Ensures timely completion of all payer enrollment activities per payer requirements and departmental procedures. * Completes insurance and government applications on behalf of Beacon Health System providers. * Alerts management of any delays or non-compliance issues. * Maintains accurate and up-to-date data in credentialing software systems. * Provides timely reports as needed. * Manages and updates each provider's CAQH online profile. * Applies for and maintains Beacon Health System provider NPPES (National Plan & Provider Enumeration System) identifiers. * Assists Beacon Medical Group and hospital Patient Accounts departments with network and claims issues related to credentialing. * Adheres to strict follow-up schedules, ensuring all credentialing and enrollment steps are completed before provider start dates. Organizational Responsibilities * Attends and participates in department meetings; accountable for all information shared. * Completes mandatory education, annual competencies, and department-specific training within required timeframes. * Complies with annual employee health requirements and organizational/departmental policies. Education and Experience * High school diploma or equivalent required; Associate's Degree in Business, Health Administration, or a related field preferred. * Minimum of three years of credentialing experience or equivalent experience in healthcare or health insurance preferred. Knowledge and Skills * Working knowledge of federal, state, and local laws and NCQA standards applicable to credentialing and enrollment. * Strong analytical, problem-solving, and organizational skills to enhance and streamline credentialing processes. * Proficient in Microsoft Office Suite and standard office equipment. * Excellent written and verbal communication skills. * Strong interpersonal skills to build and maintain effective relationships with internal and external stakeholders. Working Conditions * Primarily office-based environment. Physical Demands * Requires physical ability and stamina to perform the essential functions of the position.

Job Description Reports To: Executive Director At Luminary Hospice, we are a mission-driven organization that empowers our team members to shape our culture in order to allow them to provide the highest quality support to patients and families throughout their entire end-of-life journey. Our mission is to deliver personalized care that radiates compassion and preserves dignity for all that we are honored to serve on their end-of-life journey. We are centered on caring for the whole person - with expert medical care, pain management as well as emotional and spiritual support along with resources, information, and emotional support for families and caregivers. About the role: The Hospice Care Consultant provides education and brings awareness to the hospice benefit with a primary focus on developing and maintaining relationships that give access to eligible patients to receive hospice services. Please Note: This posting is for a future opportunity. We are proactively building a pipeline of qualified candidates for upcoming roles. While there may not be an immediate opening, we encourage you to apply if you're interested in being considered when a position becomes available. Job Responsibilities: Assists the Executive Director/Administrator in establishing organization volume projections in the annual budget. Initiates marketing and promotional initiatives to achieve budgetary volume projections. Conducts market assessments and develops a comprehensive marketing plan designed to meet budgetary projections. Establishes and maintains positive working relationships with current and potential referral sources. Educates facilities, families, and the community at large on the hospice benefit. Provides leadership in strategic planning including identifying opportunities for additional or improved services to address customer needs. Support care team in field by gathering referral information, helping to obtain orders, following up on pending referrals. Ensure annual education is completed and documented. Accountable to goals set by agency leadership including development of unique referral sources, territory growth, achieving admission/census goals. Other duties as assigned. The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job related tasks other than those stated in this description. Job Qualifications: 1. A bachelor's degree in Marketing, Business Administration, or related field preferred. 2. At least two (2) years experience in health care marketing, preferably in hospice care preferred. 3. Proficient in MS Office applications and ability to learn department and job-specific software systems. 4. Demonstrate organizational skills. 5. Demonstrate effective verbal and written communication skills. 6. Demonstrate analytical skills when problem-solving. 7. Demonstrate high attention to detail and a high degree of accuracy. CORE COMPETENCIES: Communication: Demonstrate knowledge to reply and receive information to and from others. Customer Service: Works with customers to assess their needs in an effort to meet/exceed requirements and expectations. Emotional Intelligence: Demonstrates knowledge on how to manage oneself and how to interact successfully with others. Time Management: Demonstrate ability to manage your time productively and efficiently. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit or stand. The employee must occasionally lift and/or move up to 50 pounds. Equal Employment Opportunity: Luminary Hospice is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate against any applicant or employee based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by federal, state, or local laws. We are committed to providing a work environment free from discrimination and harassment, where all individuals are treated with respect and dignity. All employment decisions at Luminary Hospice are based on business needs, job requirements, and individual qualifications. Compensation and Benefits: Luminary Hospice offers a competitive compensation package, along with a comprehensive benefits package that includes health, dental, and vision insurance, retirement savings options, and more. Our benefits are designed to support your health, well-being, and long-term financial goals.

As a Customer Service Representative, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed. Responsibilities: * Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints. * Process payments for cash account customers. * Research and resolve customer problems, acting as the customer liaison between other departments when necessary. * Back-up support to sales counter with walk in and telephone inquiries. Qualifications: * High School Degree or Equivalent required * Associates' Degree (U.S.)/College Diploma (Canada) preferred * 2-4 years of relevant experience * Solid interpersonal skills that allow one to work effectively in a diverse working environment * Able to effectively communicate both verbally and in writing * Able to work well under pressure * Strong attention to detail * Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times * Computer literate, including effective working skills of MS Word, Excel, and e-mail #LI-HD1

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience. Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none. Check us out on the web! Job Description Brightspeed is looking for a Customer Service Technician to join our team! As a Customer Service Technician, you will be performing installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment. You will also be maintaining and repairing outside plant facilities within assigned geographic service areas. As a Customer Service Technician, you may be required to work varying shifts that include mandatory overtime, weekends, and holidays. As a Customer Service Technician your responsibilities will include: Installing, maintaining, and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment Performing maintenance and repair on outside plant facilities Climbing poles, using a shovel and pick to dig up and bury cable, working in utility access holes or controlled environmental vaults (CEV), and locating buried telephone cables Observing all safety rules and regulations Assisting other technical personnel in the performance of their duties when requested Actively supporting sales and marketing related activities Directing customer facing work and sales referrals Qualifications WHAT IT TAKES TO CATCH OUR EYE High School diploma (or equivalent) or higher Ability to distinguish colors on facilities Ability to handle 28 foot extension ladders (up to 75 lbs. routine work) and utility access hole covers (up to 150 lbs.) Ability to successfully complete service tech boot camp training, POTS/DSL installation/repair, cable splicing/maintenance, basic transmissions, air pressure, and HSI installations (self and full) Basic computer skills including MS Office applications Ability to work in confined spaces (e.g. attics, crawl spaces, utility holes) Ability to work aloft (e.g. ladder) Ability to work outside in all weather conditions and at various hours of the day/night A valid driver's license and satisfactory driving record Positive and professional appearance and demeanor when communicating the company's products and services to our customers Accountability/dependability (on time and on load when scheduled and serve on call as needed) Teamwork (technical expertise developed to complete work efficiently to achieve work group key service measures) Active Listening (ability to take input from customers, APS and co-workers to problem solve and improve skills) Ability to ask relevant questions to ensure problems are resolved quickly or to clarify information or directions Active Learning (curious seeker of added information and actively works to improve skills and knowledge) BONUS POINTS FOR: Prior experience as a customer facing telecom operations technician Basic electricity training/certification or documented equivalent work experience ADSL installation/repair experience (self/full installs) A+/Net + Certified Required Soft Skills This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to choose whether to join the union, but if you do join the union you would be obligated to pay union dues #LI-MB1 Additional Information WHY JOIN US? We aspire to contemporary ways of working. Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be. We offer competitive compensation and comprehensive benefits. Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. Inclusion and belonging are at the center of our grounding belief in Being Real. When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve. Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact [email protected] to initiate the accommodations process. For all applicants, please take a moment to review our Privacy Notices: Brightspeed's Privacy Notice for California Residents Brightspeed's Privacy Notice

The Customer Engagement Coordinator serves as the first point of contact at the WorkOne center, providing welcoming, professional, and efficient front-desk support to customers of all ages. Employed through the youth program, this role supports both youth and adult customers by offering accurate information, facilitating referrals to appropriate services, and ensuring a positive customer experience. The coordinator promotes WorkOne programs, maintains confidentiality, supports daily office operations, and contributes to a customer-focused environment that aligns with workforce development goals. Shift and Compensation Mon-Fri 8am to 4:30pm $38,000 a year Job Duties • Ensure consistent delivery of the Regional Customer Flow Policy and support the achievement of individual performance standards while maintaining compliance with all applicable federal, state, and agency regulations.• Serve as a primary coordinator for customer engagement services, working closely with the welcome team, WIOA staff, and other office personnel to ensure customers are connected to appropriate services.• Conduct initial eligibility screenings and objective assessments to identify customer needs, strengths, and appropriate program referrals.• Provide accurate program information to customers and staff, including basic program definitions and service options, and respond to routine inquiries as needed.• Maintain accurate, timely, and compliant documentation in the case management system (e.g., ICC), including eligibility records, case notes, services delivered, outcomes, and follow-up activities.• Coordinate communication and documentation with WIOA staff to ensure required forms, case notes, and supporting documents are completed and maintained according to program guidelines.• Organize, oversee, and maintain physical and electronic files to ensure documentation supports eligibility determinations, gateway activities, service delivery, reporting, and audit requirements.• Assist management and administrative staff with program implementation by supporting office workflows, customer flow processes, and continuous improvement of systems and procedures.• Compile and utilize basic occupational, educational, and labor market information to assist in directing customers to appropriate staff, training opportunities, or employment services.• Facilitate or support job readiness and life skills workshops, including résumé development, interviewing skills, financial literacy, professionalism, and workplace readiness.• Conduct follow-up with participants after program exit in accordance with WIOA timelines to document outcomes and provide continued support or referrals as appropriate.• Serve as a positive role model, mentor, and advocate for youth participants, supporting confidence-building, engagement, and persistence.• Support reporting, evaluation, and data quality efforts by accurately tracking services, outcomes, and performance metrics and assisting with audit readiness. Background Profile Required Skills and Abilities: • Associate Degree in Education, Marketing, Business, or related field and/or equivalent combination of training and experience. Baccalaureate Degree preferred. • Bi-Lingual (Spanish) Preferred.• Experience working with youth or young adults, especially those facing barriers to success. • Understanding of WIOA youth services and performance metrics preferred. • Self-starter with ability to work independently and collaboratively in a team environment. • Proficiency in Microsoft Office and electronic case management systems. • Commitment to maintaining confidentiality and delivering services with integrity and compassion. • Basic proficiency in planning and delivering public presentations related to WorkOne programs.• Ability to file, post, and mail materials while maintaining accurate, organized records.• Deliver services with a commitment to equity, inclusivity, and cultural responsiveness, ensuring all customers are treated with dignity and respect. Equipment Used This position requires regular use of a computer, internet, and database systems for documentation and reporting. Communication is conducted via email, phone, and virtual meeting platforms. Additional equipment includes a printer, scanner, and copier for administrative tasks and participant support. Work Environment and Travel Expectations: This position is primarily based in an office setting involving sitting and walking at will, sitting/standing/walking for long periods, keyboarding, close and far vision, hearing sounds/communication, and speaking clearly. Requires consistent travel within offices and community-based environments as well as possible schedule changes. #workone