Customer service assistant jobs in Ramapo, NY - 1,366 jobs

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Seramount, Fair360 and others. If you're as passionate about your future as we are, join our team. KPMG is currently seeking a ServiceNow Service Delivery Lead to join our Digital Nexus technology organization. This is a hybrid work opportunity. Responsibilities: Build and lead an effective ServiceNow product management team dedicated to the development, design, implementation, and support of the technology and digital transformation vision, strategy, and roadmap for the ServiceNow ITSM, ITOM, Finance & Accounting, and custom application suite of capabilities, functions, and workflows Serve as the point of ownership for an entire ServiceNow module or group of modules and coordinate the delivery of new epics, features, and ad hoc demand; establish and manage vendor relationships with third-party teams, ensuring alignment with technical guidelines and standard operating procedures while implementing rigorous vendor management practices to optimize resource allocation Directly manage the product management and delivery of customer vision to ServiceNow solution strategy that aligns with business priorities and is informed by quantitative insights, customer problems to solve for, and opportunities for continual improvement; translate strategy into a product roadmap with forward-planned multi-quarter horizon milestones Work with business customers, key stakeholders, business process owners, and executive leaders to prioritize product features into a roadmap; lead and partner with ServiceNow and other platform teams to ensure consistent delivery Govern teams of ServiceNow delivery resources, including Product Owners, Developers, and Technical Leads; collaborate with Release Train Engineers, SCRUM Masters, and Business Process Consultants Incorporate SAFe PI Planning, ARTs, product backlog management, and sprint delivery planning for a module or set of modules; provide people leadership and direction to remove obstacles, optimize team capacity, and increase automation and process efficiency; ensure the optimization of velocity, quality, and cost of the delivery function by defining and implementing proper resourcing, including scope for offshoring Qualifications: Minimum ten years of recent experience implementing enterprise solutions with expertise in production deployments working within ServiceNow; experience including leading, managing, and supporting operations and delivery for a ServiceNow product Bachelor's degree from an accredited college or university is preferred Advanced knowledge in strategic solution delivery models to ensure products and/or services continue to innovate and to drive continuous improvement; ability to understand the long-term ("big picture") and short-term perspectives of situations; strong experience and knowledge of IT practices that result in predictability, scalability, and increased velocity Advanced knowledge in strategic solution delivery models to drive continuous improvement and facilitate innovation in IT Service Management, Finance and Accounting, IT Operations Management, and custom applications; ability to understand both long-term and short-term perspectives; strong experience and knowledge of IT practices resulting in predictability, scalability, and increased velocity Be self-directed and able to define, execute, and deliver a product roadmap that adds great value to our customers; demonstrate strong organizational skills, troubleshooting, knowledge and experience with ServiceNow; strong verbal/written communication, with ability to effectively interact with individuals at all levels of responsibility and authority; must be able to prioritize, delegate and foster the development of high-performance teams to lead/support an environment driven by customer service and teamwork Capability to deliver compelling and persuasive presentations; capacity to effectively manage scope of projects and the expectation of the project; ability to produce clear business requirements from stakeholders, effectively prioritize requirements and make informed project tradeoffs, and map business requirements to appropriate functional/technical requirements; proven Leadership and people management experience working with teams located in multiple geographic time zones Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa) KPMG LLP and its affiliates and subsidiaries ("KPMG") complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations. In addition, KPMG is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year KPMG publishes a calendar of holidays to be observed during the year and provides eligible employees two breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday. Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at Benefits & How We Work. Follow this link to obtain salary ranges by city outside of CA: ********************************************************************** KPMG offers a comprehensive compensation and benefits package. KPMG is an equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding KPMG's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please. KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them. Los Angeles County applicants: Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of between $25 / hr. and $45 / hr., depending on the In-Home Usage Test project. No experience required. There is no payment required in order to apply or to work as an In-Home Usage Tester. You don't have to buy products or pay for shipping, everything is paid by our company. In-Home Usage Testers are considered independent contractors, we pay weekly every Wednesday by direct deposit or by cheque. We are a consulting firm that specializes in product testing and product development work. We design and conduct In-Home Usage Testing (IHUT) locally and nationally to provide actual user feedback in real-time to companies and market research firms to evaluate products to ensure proper product certification and greater market access. It is important to note that during your application process, reputable market research companies will determine your demographics and consumer profile to establish what products would be suitable for you to test. Market research companies that partner with us will use questionnaires to identify and target certain types of consumers, to ensure that the right participants are engaged and to achieve the representative sample needed. Participation in these product testing and consumer panels is always free, secure and private. In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the American market. Main Duties : Properly document In-Home Usage Tests as instructed in the In-Home Usage Test Daily Schedule (screenshots, audio recordings, videos, product journal entries, etc.) Take care of the product being tested and use it responsibly Read and strictly follow the In-Home Usage Test Daily Schedule provided with each product testing project (may include tasks such as unpacking, reading instructions, journal entries, online or mobile feedback, usage of product for a certain amount of time, writing reviews, taking pictures, etc.) Some In-Home Usage Tests projects may require participants to use MFour's Mobile In-Home Use Test Technology (cutting-edge smartphone technology to capture Point-of-Emotion insights to gain unparalleled depth of responses) There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm Write reviews as requested in the In-Home Usage Test Daily Schedule for each project Requirements : Ability to follow specific instructions Excellent attention to detail and curious spirit Be able to work 15-25 hours per week and commit to a certain routine Have access to a computer and a reliable internet connection Have access to a digital camera or cell phone that takes pictures -Be honest and reliable -Good communication skills are an asset -18 years or older A paid Product Tester position is perfect for those looking for an entry-level opportunity, flexible or seasonal work, temporary work or part-time work. The hours are completely flexible and no previous experience is necessary. Benefits : Very competitive pay rate Weekly pay Work around your own schedule Learn about an exciting industry Telecommute (you can work from home, work or school) Most of the time you can keep the product you tested

About Us Dealer Owned Warranty Company LLC is a leading provider of F&I (Finance and Insurance) partnership services in the automotive industry, offering a full suite of obligor and administrator services, top-of-the-line products, technology, and training. We understand the importance of leveraging process and technology in the F&I industry to drive revenue and ensure success. Our goal is to provide visibility, transparency, and the tools needed for our partners to build their wealth and achieve their goals. DOWC prides itself on taking care of its employees (We were voted one of the “Best Places to Work” three years in a row!), and we also offer award-winning products. All of our positions are on-site in Parsippany, NJ. Customer Support Professional - Job Summary At DOWC, we are committed to delivering exceptional service to our customers and dealer partners across the automotive industry. We are seeking a Customer Support Professional who thrives in a fast-paced call center environment and takes pride in resolving issues with accuracy, empathy, and professionalism. This role is ideal for a customer service professional who enjoys problem-solving, working with structured processes, and being part of a collaborative, performance-driven team. What You'll Do: As a Customer Support Professional, you will serve as a key point of contact for customers calling with warranty-related questions and claims. Your responsibilities will include: Answering inbound customer calls in a high-volume call center environment Assisting customers with automotive warranty claims, coverage questions, and general inquiries Accurately documenting call details, claim information, and resolutions in internal systems Researching policy information and providing clear, compliant explanations to customers Resolving customer concerns efficiently while maintaining a positive and professional tone Escalating complex or unresolved issues appropriately and following through to resolution Meeting or exceeding quality, productivity, and attendance standards Collaborating with team members and leadership to continuously improve the customer experience What We're Looking For: 2+ years of experience in a call center, customer service, or support role Strong verbal communication and active listening skills Ability to handle a high call volume while remaining calm and customer-focused Excellent attention to detail and ability to follow structured processes Comfortable navigating multiple systems and documenting information accurately Professional, reliable, and solution-oriented mindset Automotive, insurance, warranty, or claims experience is a plus (but not required) Come join our growing team here in Parsippany! As NJ's Best Places to Work Honoree for three years in a row, we offer: Competitive compensation Medical, Dental, Vision, 401k matching, Life Insurance, ancillary benefits PTO and Sick Time Corporate events, team and culture building activities, extracurriculars, employee awards and recognition, company trips and more! DOWC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact us for assistance

This leadership role oversees a frontline customer support team responsible for managing inbound customer interactions, order processing, and service-related requests. The Customer Service Team Lead ensures consistent service quality, operational discipline, and team performance while partnering closely with internal departments to support revenue, fulfillment, and customer retention objectives. The position blends people leadership, operational oversight, and customer advocacy in a fast-moving, metrics-driven environment. Core Duties Lead daily workflow and activity management for a team of customer-facing representatives. Coach, develop, and hold team members accountable to service expectations, quality standards, and response-time goals. Oversee incoming communication channels, ensuring prompt and professional handling of customer inquiries and requests. Maintain accurate records of customer interactions, transactions, and follow-ups within internal systems. Coordinate with cross-functional partners to ensure smooth execution of orders, timely quotations, and issue resolution. Review performance data and service metrics to identify trends, gaps, and improvement opportunities. Address escalated customer concerns and support resolution efforts to maintain strong client relationships. Facilitate onboarding and ongoing training for new and existing team members. Identify and implement process enhancements that improve efficiency and customer experience. Ensure adherence to all workplace safety standards and operational policies. Support sales-related administrative activities, including order entry and quote support. Manage corrective actions related to customer feedback or service discrepancies. Perform additional responsibilities as assigned. Leadership & Professional Competencies Strong ability to lead, motivate, and influence teams toward measurable results. Customer-focused mindset with sound judgment in problem-solving and decision-making. Ability to balance independent decision-making with collaboration across departments. Effective communicator with a professional, confident presence in written and verbal interactions. Comfortable managing priorities in a high-volume, deadline-driven environment. Demonstrated capability to navigate challenging customer situations calmly and professionally. Technical curiosity and aptitude to understand product specifications, documentation, and usage. Proven experience managing people and driving accountability. Required Background Several years of experience in a customer-facing support or service role within a business-to-business setting. Prior experience in a supervisory, lead, or team management capacity. Hands-on experience working with customer management and enterprise systems. Track record of managing multiple priorities in fast-paced operational environments. Proficiency with common business software tools. Flexibility to support varying schedules and operational needs. Dependable transportation. Preferred Experience Exposure to operational, manufacturing, or distribution-based environments.

Hallmark Aviation is seeking a professional Airline Senior Supervisor. The Senior Supervisor leads the airline operational and administrative processes while coordinating with the airline client/station manager to meet high quality standards. REQUIREMENTS AND SKILLS NEEDED: Proven LEADERSHIP abilities and ORGANIZATIONAL skills Excellent interpersonal, coaching and counseling skills Understand that staff development is a leader's responsibility Self-driven focus on Customer and Client satisfaction Ability to excel under pressure of meeting extreme deadlines Able to communicate effectively, both verbally and in writing Experienced in planning a roster and monitoring work schedules Able to solve daily problems and make quick decisions within the operation 5 Yrs Airline Experience preferred: Minimum 4 yrs Airline Supervisor Experience preferred Flexible and able to promote positive attitudes from subordinates Computer Software (Word & Excel), typing, and ticketing experience Able to work varied hours SPECIFIC DUTIES INCLUDE: Provide hands-on supervision of the staff and delegate workload Provide direct customer relations support Ensure that account operates according to schedule and service level agreements Recruit, interview, and hire staff Oversee the long-term analysis of manpower needs, groom potential leaders Ensure cross training as well as provide new and refresher training for staff members Manage attendance records and ensure appropriate shift coverage Handle discipline and motivation issues Process promotion, demotion and termination paperwork Enforce safety, security, and grooming standards Administer performance reward programs Control the budget for labor costs and allocation Essential Requirements: PREVIOUS AIRLINE EXPERIENCE At least 18yrs old, with a High School Diploma or G.E.D. English proficiency Basic Math Skills: Adding, Subtracting, Division, and Multiplying Computer Literate Able to stand, bend, squat, reach, grasp and pick up items; occasional lifting up to 70lbs Reading & comprehension of reference materials, instructions, policies & procedures Valid US work authorization Professional demeanor and exceptional presentation Flexible schedule & availability Background Check, Fingerprinting required Drug Screen required on day of hire Required Skills . Required Experience .

Wallington Plumbing Supply Customer Sales Associate (Plumbing Supply) Employment Type: Full-Time Wallington Plumbing Supply is seeking a motivated and knowledgeable Customer Sales Associate to support our busy wholesale operation. This role is ideal for someone who understands plumbing products, values customer relationships, and takes pride in helping contractors keep their projects moving efficiently. Key Responsibilities · Serve walk-in and phone customers by identifying needs and recommending the correct products and solutions · Provide accurate information on pricing, availability, and product specifications · Process sales transactions, returns, and special orders with attention to detail · Maintain a professional, organized, and well-stocked sales counter · Develop and maintain strong relationships with plumbers, contractors, and trade partners · Coordinate with warehouse and sales teams to ensure orders are fulfilled accurately and on time · Stay informed on product lines, new materials, and industry trends to better support customers Qualifications · Previous experience in plumbing wholesale or supply house environment preferred but not required · Strong communication skills with a customer service mindset · Ability to manage multiple tasks in a fast-paced environment · Comfortable using point of sale systems and basic computer applications · Dependable, team-oriented, and committed to providing consistent service · Bilingual abilities are a plus but not required Compensation and Benefits · Competitive compensation based on experience · Paid time off and paid holidays, where applicable · Health, dental, and vision insurance available for eligible employees · Training and opportunities for career advancement · Supportive team environment that values experience, accountability, and growth Apply to *****************

Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country's largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America. Job Description Position Purpose: Supervise the daily functions within the Customer Service/Call Center Department with responsibilities for providing quality service to our customers, through the daily management of our Customer Service Representatives and Senior Clerks. Provides direction and communication to staff and ensures that customer inquiries are handled in a timely, efficient and professional manner. Be influential in creating a customer-centric organization that ensures premier customer satisfaction by delivering high-quality, efficient service and added value. A focus on Customer Experience will be at the forefront of all activities and interactions. Primary Duties/Responsibilities: OPERATIONS Monitor real-time contact center metrics and adjust staffing accordingly. Manage scheduling, adherence, and daily operational needs. Ensure department goals/SLAs are met. Complete required reporting (daily/weekly/monthly). Assist Customer Service Manager with analyses and implementation of staffing needs. TEAM DEVELOPMENT & PERFORMANCE Oversee the day-to-day operations of Customer Service and Senior Clerks. Recruit, train, coach, and mentor CSRs and support staff. Conduct performance evaluations and provide feedback. Develop training programs and ensure regulatory compliance knowledge. Monitor quality through call reviews and scorecards. CUSTOMER EXPERIENCE & ESCALATIONS Take an active role in escalation process to ensure customer resolution and satisfaction, ensuring all customer escalations are handled in a proper and timely manner. Monitor customer satisfaction metrics. Ensure courteous, professional customer interactions. Oversee complaint resolution process. COMPLIANCE & QUALITY ASSURANCE Maintain strong working knowledge and adherence of both regulated and contract customer service procedures. Monitor compliance with company policies and safety guidelines. Maintain quality standards through call monitoring and coaching. Ensure proper documentation and audit trails. PROCESS IMPROVEMENT & COLLABORATION Establish and optimize work procedures. Collaborate with internal stakeholders. Identify improvement opportunities. Participate in on-call rotation. Qualifications Education/Experience/Background: Bachelor's Degree or equivalent work experience. Minimum of 3 -5 years supervisory experience in a call center/customer service environment. 3+ years of customer service experience analyzing and solving customer problems. Utility or Telecommunication experience is a plus. Knowledge/Skills/Abilities: Excellent interpersonal, verbal and written communication skills. Expert working knowledge of CMS and IVR systems. Proficiency with Google Apps; Gmail, Sheets, Drive, etc. MSO (advance excel a plus). Demonstrated ability to work successfully in a fast paced environment. Ability to work independently with minimal supervision. Must be able to utilize sound judgment and decision making. Demonstrated skills in the areas of call monitoring, coaching and performance evaluations. Excellent analytical problem solving and resolution skills. Ability to work effectively and communicate with all levels of managements, customers and frontline employees. Additional Information Pay Range: $85000 to $90000 per year. Benefits: Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement. Sick leave - 56 hours; Observed Holidays - 11 days; Vacation - Flexible Time Off Eligible for up to 10% Annual Performance Bonus We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

Ascension Management, a fast-growing Sales and Business Development firm in New Jersey, is seeking a driven individual to join as a Sales and Customer Acquisition Representative. This is a hands-on opportunity to lead local market expansion, gain experience in customer acquisition, and launch a rewarding career by connecting clients to essential internet, voice, and entertainment services. As a Sales and Customer Acquisition Representative, you'll master direct sales strategies and telecom product expertise through intensive training. This Sales and Customer Acquisition Representative role focuses on driving business growth by generating leads, delivering persuasive presentations, and closing deals, ensuring seamless onboarding for new customers. Role Requirements For A Sales and Customer Acquisition Representative: Participate in advanced training covering direct sales strategies, customer acquisition tactics, and product expertise in telecommunications Proactively connect with residential consumers through targeted sales outreach in assigned territories Conduct personalized consultations to uncover customer needs and position tailored solutions that deliver value Deliver compelling presentations, overcome objections, and close new accounts with confidence and professionalism Manage the enrollment process end-to-end, ensuring accurate documentation and a seamless customer experience Consistently meet or exceed acquisition goals while maintaining detailed CRM records of leads and new accounts Join ongoing sales coaching, market briefings, and training to sharpen skills and stay ahead of industry trends What's In It For Our Sales And Customer Acquisition Representative? Drive customer growth and expand market share for essential telecom services with results you can see Build expertise in direct sales, negotiation, lead generation, and acquisition strategies valued across industries Access clear career pathways into advanced sales, business development, and leadership roles Thrive in a competitive, goal-oriented culture that supports growth and celebrates success Gain hands-on experience in customer acquisition and market development-essential for a thriving sales career Receive personalized coaching from experienced sales leaders invested in your success Qualities That Set You Apart As A Sales And Customer Acquisition Representative: You possess an undeniable drive to win and excel in a direct sales environment You're a natural hunter, always seeking new opportunities and challenges You have exceptional persuasive communication skills and can influence decisions effectively You thrive on exceeding targets and are motivated by aggressive goals You're incredibly resilient, turning challenges into opportunities for growth You're a strategic thinker who can identify and capitalize on new market segments You maintain a high level of energy and enthusiasm in every direct interaction Your earning potential is directly tied to your performance, with no limits placed on commissions. Compensation estimates are based on what typical annual commission compensation is earned in the role.

Become part of a team where you are valued for your hard work! Headquartered in Sparta, New Jersey, Techflex has been a global leader in braided sleeving manufacturing for over 60 years. For full time employees, we offer rewarding careers and great benefits that let you invest back into yourself including paid time off, paid holidays, vacation accrual, tuition and gym membership reimbursements, and profit sharing. We also regularly host special team-building events and offer other perks to our employees. Apply now - don't miss out on becoming a part of the Techflex team. Are you a positive, can-do individual who thrives on helping others and enjoys being part of a supportive team? If you are enthusiastic about providing exceptional customer service and are eager to learn and grow, we want to hear from you! About the Role: As a Customer Service Representative, you will be the friendly voice on the phone assisting both new and returning customers. Your role is crucial in ensuring that our customers have a positive experience with our company. You will be answering calls, addressing inquiries, and providing solutions with patience and a smile. Key Responsibilities: Answer incoming phone calls and assist customers with their inquiries. Communicate via email to address customer needs and follow up as required. Understand customer issues and find effective solutions to help them. Work collaboratively with team members to ensure a seamless customer experience. Skills and Qualifications: Excellent Communication: Ability to speak clearly and professionally on the phone, with a friendly and patient demeanor. Basic Math Skills: Perform simple calculations as needed. Computer Proficiency: Comfortable using email and other basic computer functions. Team Player: Willingness to work in a collaborative environment and handle interruptions gracefully. Physical Requirements: Desk-based role involving extended periods of sitting and using a computer. Regular use of a telephone and occasional use of a copy machine. Experience: Minimum of 1 year of work experience, preferably in a customer service type of role. What We Offer: A supportive and positive work environment where your contributions are valued. Opportunities for personal and professional growth. Recognition and rewards for a job well done. If you are someone who enjoys helping people, has a positive attitude, and is ready to take on new challenges, apply now to join our team!

Join us to lead the delivery of innovative CRM solutions that drive business impact. You will collaborate with talented teams and senior leaders, shaping the future of our Sales, Research, and Data Technology platforms. At J.P. Morgan, you'll have the opportunity to grow your career, influence strategic direction, and foster a culture of inclusion and excellence. Your expertise will help us deliver value to clients and empower teams to achieve their best. As a Product Delivery & Agile Lead in our CRM Technology team, you will oversee the end-to-end delivery process across multiple agile teams. You will guide product management and software development, ensuring alignment with our company's vision. Your leadership will help drive efficient processes, transparent governance, and continuous improvement. You will play a key role in building a collaborative and engaged team culture, supporting agile practices, and delivering impactful solutions. **Job Responsibilities:** + Manage projects to meet client commitments and deadlines, maintaining well-documented product backlogs + Collaborate with Product Director and senior stakeholders to define and deliver a bold, achievable roadmap + Guide development teams in establishing and tracking data-driven metrics for agile delivery + Analyze, design, and implement efficient processes for product delivery and sprint planning + Foster a culture of cooperation and engagement through team-led practices + Produce clear and transparent project governance and reporting + Apply commercial awareness to balance costs and benefits + Support teams in adopting and improving agile practices + Communicate effectively with stakeholders at all levels + Drive continuous improvement through meaningful data and metrics + Resolve conflicting priorities and navigate delivery teams skillfully **Required Qualifications, Capabilities, and Skills:** + Hands-on experience managing all stages of the delivery life cycle in an agile environment + Strong organizational and prioritization skills with attention to detail + Excellent written and verbal communication skills to articulate complex ideas + Strong interpersonal skills, comfortable working with diverse audiences + Ability to develop effective relationships with key business partners + Demonstrated risk awareness and critical thinking skills + Ability to work independently and own issues to resolution + Flexible team player with a positive attitude in demanding situations **Preferred Qualifications, Capabilities, and Skills:** + Experience in technology areas such as eCommerce, pricing, trading, settlement, and CRM + Expertise in resolving conflicting priorities within delivery teams + Significant experience with agile software development in high-pressure environments + Ability to extract and analyze development metrics for continuous improvement + Degree level education or higher in a STEM subject + Strong documentation and organizational skills for stakeholder presentations + Self-motivated to achieve the best results for clients **Why Join Us?** J.P. Morgan values talent from all backgrounds and perspectives, reflecting the diversity of our clients. We foster a culture of inclusion where every voice matters and every employee can thrive. Our Business Resource Groups support your career growth and help you reach your greatest potential. Join us to make an impact and be part of a team that invests in your success. JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans **Base Pay/Salary** Jersey City,NJ $142,500.00 - $190,000.00 / year

About Us Over the past 25 years, Waste Harmonics Keter has been at the forefront of the waste and recycling industry, delivering innovative, data-driven solutions. We help companies right-size their waste operations and get out of the waste business with industry-leading expertise, state-of-the-art waste technologies, and industry-leading customer service. Visit Waste Harmonics Keter for more information. Job Purpose As a Customer Service Professional (CSP), you are a key representative of Waste Harmonic Keter's commitment to customer satisfaction and operational excellence. You will ensure a seamless, solutions-oriented experience for clients across diverse industries by efficiently resolving inquiries, addressing service needs, and maintaining high customer satisfaction. This role demands professionalism, accuracy, and collaboration, while upholding the company's values and consistently enhancing the customer experience. Duties and Responsibilities People Self-Development - Invests in ongoing professional development through continuous learnings, feedback integration, goal setting, and cross-training. Team Collaboration Enhances team performance by fostering knowledge sharing, open communication and mutual support. Operations Performance Metrics - Consistently meets or exceeds key performance indicators (KPIs), including resolution times, response rates, and customer satisfaction scores. Data Management - Ensures integrity and accuracy in CRM documentation, supporting informed decision-making and efficient operations. Process Adherence - Rigorously follows standardized workflows, scripts, and SOPs to maintain regulatory compliance and service consistency. Stakeholder Management Collaboration - Collaborates across teams and functions to resolve issues and elevate customer experience through shared expertise. Customer Engagement - Cultivates trust-based relationships by understanding customer needs and delivering tailored, value-driven solutions. Strategy Continuous Improvement - Analyzes customer feedback and service data to identify recurring issues, enabling proactive improvements and service innovation. Customer-Centric Focus - Delivers high-quality service aligned with company goals to enhance customer satisfaction, retention, and long-term loyalty. Performs other duties as assigned. Qualifications Education & Experience: High school diploma or GED required Associate's or Bachelor's degree in Business, Communications, or a related field preferred Familiarity with customer service principles, including active listening and empathy. Experience using phones, email or live chat to communicate with customers. Understanding of the company's products, services, and policies to provide accurate information. Ability to handle customer inquiries, complaints and services. Basic troubleshooting and problem-solving techniques. Strong written and verbal communication skills. Knowledge & Skills: Previous experience in customer-facing roles such as retail, hospitality, or call centers. Ability to handle customer inquiries professionally and resolve issues effectively. Ability to meet or exceed performance goals in a customer service setting. Strong communication skills with a focus on clarity and professionalism. Awareness of performance metrics such as response time, first-call resolution, and customer satisfaction. Work Conditions/Physical Requirements Office environment. Noise level is moderate. Work is primarily performed at a desk using a computer and other standard office equipment Occasional walking to meetings or shared office equipment may be required. Ability to work after normal business hours as needed. Waste Harmonics Keter Comprehensive Benefits Package Competitive Compensation Annual Bonus Plan at Every Level Continuous Learning and Development Opportunities 401(k) Retirement Savings with Company Match; Immediate Vesting Medical & Dental Insurance Vision Insurance (Company Paid) Life Insurance (Company Paid) Short-term & Long-term Disability (Company paid) Employee Assistance Program Flexible Spending Accounts/Health Savings Accounts Paid Time Off (PTO), Including birthday off, community volunteer hours and a Friday off in the summer 7 Paid Holidays At Waste Harmonics Keter, we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome candidates from all backgrounds to apply.

Schedule: Full time: Various Shifts Available including Overnight Salary: Starting at $16 - $20 per hour, based on experience Sign-on Bonus Available Successfully fulfill the client's transportation needs and enter that information correctly into the reservation or dispatch systems. Responsibilities and Duties: Responsible for answering incoming calls, email requests and online booking requests for service from client. Accurately input reservation request and any necessary changes into all appropriate computer systems in a concise and professional manner. Keeping up to date on Avalon's products, services, policies and procedures. Reconfirm future reservations with clients. Build rapport with clients by becoming knowledgeable about their account, special needs and particular preferences. Responsible for continuously monitoring all incoming reservation channels (phone, multiple email inboxes, online bookings) and answering all inquiries about the company, service, rates and travel time promptly and professionally. Handles reservations for affiliate work and farms orders to affiliate network as needed. Monitors the status of national rides to ensure clients are receiving excellent customer service from our affiliate network. Identifies and resolves any problems with incoming orders; escalate as needed. Proactively and professionally handle customer service complaints and escalate issues as appropriate to respective department heads. Accurately help build client profiles and accounts by informing accounting of new account information obtained from client calls. Performs basic dispatch functions as needed such as: coding, calling affiliates, obtaining chauffeur details and securing and sending new trips. Responsible for checking all work at the end of shift. Handles and secures greeters when needed. Other duties as assigned Benefits: 401(k) Dental insurance Health insurance Vision insurance

Transdev in Maplewood, NJ is hiring a Reservationist to intercept customer calls and schedule transportation. We are seeking friendly, customer service-oriented people who are dedicated to safety. Transdev is proud to offer: + Starting pay of $16.50 per hour (Union Collective Bargaining Agreement Payrate) Benefits include: + Vacation: up to 6 days after 1 year + Paid Sick Leave: 6 days annually for full time employee's + Medical, dental & vision after 90 calendar days of employment for full-time employees + Life insurance, 401k retirement benefits, and company holidays. Benefits may vary depending on location policy. The above represents the standard Corporate Policy. Key Responsibilities: + Answer customer calls and input ride information using a computerized scheduling system. + Enter new customer information and changes into the system. + Data entry into spreadsheets and databases. + Resolve service-related complaints. + Create daily route maps of the reservations for the drivers. + Other duties as required. Qualifications: + High school diploma or GED required. + Ability to communicate effectively in both English and Spanish preferred + 2 years reservationist or customer service experience. + Computer literate + Excellent communication and listening skills. + Must be able to work shifts or flexible work schedules as needed. + Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason. Physical Requirements: The essential functions of this position require the ability to: + Sit for extended periods (up to 6-8 hours per day); frequently walk for long distances and on possible sloped ground or slippery and uneven surfaces + Push and pull objects up to 10 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level + Tolerate exposure to considerable amounts of dust, vehicle fumes and noise. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact ************************************ Drug-free workplace: Transdev maintains a drug-free workplace. Applicants must: + Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.). + Successfully pass a pre-employment drug screen. About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at ****************** or watch an overview video at ******************* O5cv0G4mQ The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. California applicants: Please Click Here for CA Employee Privacy Policy Job Category: Call Center / Dispatch / Reservationist / Scheduler Job Type: Full Time Req ID: 6844 Pay Group: FVZ Cost Center: 163 The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. Drug-free workplace If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check. California applicants: Please Click Here for CA Employee Privacy Policy. About Transdev Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://****************** or watch an overview video.

Allied Universal , North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. Job Description Allied Universal is hiring a Service Assurance Center Enterprise Accounts Specialist. Allied Universal's SAC operates 24 hours per day, 365 days per year, and is a critical component in ensuring on time, uninterrupted coverage of all post locations and accurate pay for officers. An integral part of our Center is Post Watch™, a real-time schedule monitoring system that records the actual arrival and departure times of officers at their assigned posts. In addition, Post Watch immediately flags a post where an officer has not arrived on time, triggering an operator to contact the site to verify arrival or begin the escalating process searching for a replacement who meets the requirements of that post. The Enterprise Accounts Specialist is responsible for monitoring high-profile Enterprise Accounts by identifying gaps in scheduled service, documenting schedule changes, coordinating responses to emergency situations, and ensuring all issues identified during their shift are accurately documented and escalated to SAC and/or branch leadership. RESPONSIBILITIES: Monitor and adjust schedules in real time by identifying unscheduled or missed shifts, ensuring site management is notified, and updating records to reflect actual service hours Create and maintain accurate attendance exception records, collaborating with local branches and clients to resolve scheduling issues promptly Monitor and respond to safety check calls and emergency situations by contacting appropriate personnel and documenting with incident reports Train/retrain officers on call-in procedures Provide feedback to account managers, by way of notes or e-mails, on anything that needs to be corrected with their accounts, employees, or site schedules Use the Guard Management Platform (GMP) to ensure requests are replied to and closed out properly for proper invoicing Receive calls from Allied Universal employees and transfer calls to appropriate personnel Create and distribute after-action reports directly to the client QUALIFICATIONS (MUST HAVE): High School diploma or equivalent Minimum of one (1) year of prior customer service experience Ability to navigate a web-based system and type while assisting callers Experience working in a team environment as well as independently Ability to multi-task in a fast-paced environment, while showcasing strong attention-to-detail Strong verbal and written communication skills with an emphasis on providing excellent customer service over the phone Highly motivated self-starter PREFERRED QUALIFICATIONS (NICE TO HAVE): Service Assurance Center Specialist experience Knowledge of Allied Universal field operations Prior call center, dispatch, or command/control center experience Scheduling experience BENEFITS: Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance Eight paid holidays annually, five sick days, and four personal days Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law. Pay Rate: $22 / hour Closing Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: *********** If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: ***********/offices. Requisition ID 2026-1515765

Cornerstone Family Healthcare is actively recruiting for Bilingual Call Center Operators to join our growing Call Center team in Newburgh, NY. RATE OF PAY/SALARY: $19.00 per hour PLUS Monthly incentives available STATUS: Per Diem, Full Time CORNERSTONE BENEFITS: Competitive salaries I Health Benefits I Retirement plan I Paid Time Off I Sick Time I Flexible Spending I Dependent Care I Paid Holidays I Monthly incentives available CORNERSTONE'S MISSION: Cornerstone Family Healthcare is a non-profit Federally Qualified Health Center with a mission to provide high quality, comprehensive, primary and preventative health care services in an environment of caring, dignity and respect to all people regardless of their ability to pay. For more than fifty years, Cornerstone has been responsive to meeting the needs of the communities in which we serve with a continued emphasis on the underserved and those without access to health care regardless of race, economic status, age, sex, sexual orientation or disability. JOB SUMMARY: This is NOT a remote job! * Provides excellent customer service at all times; politely greets patients, responds accurately and appropriately and thanks them for calling. * Makes appointments for new and existing patients using the practice management system template. * Coordinates with departmental Patient Services Representatives and nursing staff to accommodate patient's requests for earlier appointments. * Verifies all demographic and insurance information gathered from each patient and posts it accurately in the practice management system. * Verifies all insurance information, including eligibility, PCP and referrals, if required for the visit type and insurance. * Provides back-up support for patient registration as requested by management. * Attends monthly departmental meetings. * Handles other duties as assigned. #IND1 Requirements * Bilingual: Fluent in Spanish * High School Diploma or High School Equivalency Diploma * For PER DIEM shift - Flexible schedule coordinated monthly with management. Must work at least two weekend days per month (9am-5pm), (Cannot work more than 30 hours per week). Please Note: Training schedule for the per diem shifts is Monday-Friday 9am-5pm for 5 weeks.

Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country's largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America. Job Description Position Purpose: Supervise the daily functions within the Customer Service/Call Center Department with responsibilities for providing quality service to our customers, through the daily management of our Customer Service Representatives and Senior Clerks. Provides direction and communication to staff and ensures that customer inquiries are handled in a timely, efficient and professional manner. Be influential in creating a customer-centric organization that ensures premier customer satisfaction by delivering high-quality, efficient service and added value. A focus on Customer Experience will be at the forefront of all activities and interactions. Primary Duties/Responsibilities: OPERATIONS Monitor real-time contact center metrics and adjust staffing accordingly. Manage scheduling, adherence, and daily operational needs. Ensure department goals/SLAs are met. Complete required reporting (daily/weekly/monthly). Assist Customer Service Manager with analyses and implementation of staffing needs. TEAM DEVELOPMENT & PERFORMANCE Oversee the day-to-day operations of Customer Service and Senior Clerks. Recruit, train, coach, and mentor CSRs and support staff. Conduct performance evaluations and provide feedback. Develop training programs and ensure regulatory compliance knowledge. Monitor quality through call reviews and scorecards. CUSTOMER EXPERIENCE & ESCALATIONS Take an active role in escalation process to ensure customer resolution and satisfaction, ensuring all customer escalations are handled in a proper and timely manner. Monitor customer satisfaction metrics. Ensure courteous, professional customer interactions. Oversee complaint resolution process. COMPLIANCE & QUALITY ASSURANCE Maintain strong working knowledge and adherence of both regulated and contract customer service procedures. Monitor compliance with company policies and safety guidelines. Maintain quality standards through call monitoring and coaching. Ensure proper documentation and audit trails. PROCESS IMPROVEMENT & COLLABORATION Establish and optimize work procedures. Collaborate with internal stakeholders. Identify improvement opportunities. Participate in on-call rotation. Qualifications Education/Experience/Background: Bachelor's Degree or equivalent work experience. Minimum of 3 -5 years supervisory experience in a call center/customer service environment. 3+ years of customer service experience analyzing and solving customer problems. Utility or Telecommunication experience is a plus. Knowledge/Skills/Abilities: Excellent interpersonal, verbal and written communication skills. Expert working knowledge of CMS and IVR systems. Proficiency with Google Apps; Gmail, Sheets, Drive, etc. MSO (advance excel a plus). Demonstrated ability to work successfully in a fast paced environment. Ability to work independently with minimal supervision. Must be able to utilize sound judgment and decision making. Demonstrated skills in the areas of call monitoring, coaching and performance evaluations. Excellent analytical problem solving and resolution skills. Ability to work effectively and communicate with all levels of managements, customers and frontline employees. Additional Information Pay Range: $85000 to $90000 per year. Benefits: Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement. Sick leave - 56 hours; Observed Holidays - 11 days; Vacation - Flexible Time Off Eligible for up to 10% Annual Performance Bonus We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

JobID: 210698615 JobSchedule: Full time JobShift: Base Pay/Salary: Jersey City,NJ $142,500.00-$190,000.00 Join us to lead the delivery of innovative CRM solutions that drive business impact. You will collaborate with talented teams and senior leaders, shaping the future of our Sales, Research, and Data Technology platforms. At J.P. Morgan, you'll have the opportunity to grow your career, influence strategic direction, and foster a culture of inclusion and excellence. Your expertise will help us deliver value to clients and empower teams to achieve their best. As a Product Delivery & Agile Lead in our CRM Technology team, you will oversee the end-to-end delivery process across multiple agile teams. You will guide product management and software development, ensuring alignment with our company's vision. Your leadership will help drive efficient processes, transparent governance, and continuous improvement. You will play a key role in building a collaborative and engaged team culture, supporting agile practices, and delivering impactful solutions. Job Responsibilities: * Manage projects to meet client commitments and deadlines, maintaining well-documented product backlogs * Collaborate with Product Director and senior stakeholders to define and deliver a bold, achievable roadmap * Guide development teams in establishing and tracking data-driven metrics for agile delivery * Analyze, design, and implement efficient processes for product delivery and sprint planning * Foster a culture of cooperation and engagement through team-led practices * Produce clear and transparent project governance and reporting * Apply commercial awareness to balance costs and benefits * Support teams in adopting and improving agile practices * Communicate effectively with stakeholders at all levels * Drive continuous improvement through meaningful data and metrics * Resolve conflicting priorities and navigate delivery teams skillfully Required Qualifications, Capabilities, and Skills: * Hands-on experience managing all stages of the delivery life cycle in an agile environment * Strong organizational and prioritization skills with attention to detail * Excellent written and verbal communication skills to articulate complex ideas * Strong interpersonal skills, comfortable working with diverse audiences * Ability to develop effective relationships with key business partners * Demonstrated risk awareness and critical thinking skills * Ability to work independently and own issues to resolution * Flexible team player with a positive attitude in demanding situations Preferred Qualifications, Capabilities, and Skills: * Experience in technology areas such as eCommerce, pricing, trading, settlement, and CRM * Expertise in resolving conflicting priorities within delivery teams * Significant experience with agile software development in high-pressure environments * Ability to extract and analyze development metrics for continuous improvement * Degree level education or higher in a STEM subject * Strong documentation and organizational skills for stakeholder presentations * Self-motivated to achieve the best results for clients Why Join Us? J.P. Morgan values talent from all backgrounds and perspectives, reflecting the diversity of our clients. We foster a culture of inclusion where every voice matters and every employee can thrive. Our Business Resource Groups support your career growth and help you reach your greatest potential. Join us to make an impact and be part of a team that invests in your success.

About Us Over the past 25 years, Waste Harmonics Keter has been at the forefront of the waste and recycling industry, delivering innovative, data-driven solutions. We help companies right-size their waste operations and get out of the waste business with industry-leading expertise, state-of-the-art waste technologies, and industry-leading customer service. Visit Waste Harmonics Keter for more information. Job Purpose As a Customer Service Professional (CSP), you are a key representative of Waste Harmonic Keter's commitment to customer satisfaction and operational excellence. You will ensure a seamless, solutions-oriented experience for clients across diverse industries by efficiently resolving inquiries, addressing service needs, and maintaining high customer satisfaction. This role demands professionalism, accuracy, and collaboration, while upholding the company's values and consistently enhancing the customer experience. Duties and Responsibilities People Self-Development - Invests in ongoing professional development through continuous learnings, feedback integration, goal setting, and cross-training. Team Collaboration Enhances team performance by fostering knowledge sharing, open communication and mutual support. Operations Performance Metrics - Consistently meets or exceeds key performance indicators (KPIs), including resolution times, response rates, and customer satisfaction scores. Data Management - Ensures integrity and accuracy in CRM documentation, supporting informed decision-making and efficient operations. Process Adherence - Rigorously follows standardized workflows, scripts, and SOPs to maintain regulatory compliance and service consistency. Stakeholder Management Collaboration - Collaborates across teams and functions to resolve issues and elevate customer experience through shared expertise. Customer Engagement - Cultivates trust-based relationships by understanding customer needs and delivering tailored, value-driven solutions. Strategy Continuous Improvement - Analyzes customer feedback and service data to identify recurring issues, enabling proactive improvements and service innovation. Customer-Centric Focus - Delivers high-quality service aligned with company goals to enhance customer satisfaction, retention, and long-term loyalty. Performs other duties as assigned. Qualifications Education & Experience: High school diploma or GED required Associate's or Bachelor's degree in Business, Communications, or a related field preferred Familiarity with customer service principles, including active listening and empathy. Experience using phones, email or live chat to communicate with customers. Understanding of the company's products, services, and policies to provide accurate information. Ability to handle customer inquiries, complaints and services. Basic troubleshooting and problem-solving techniques. Strong written and verbal communication skills. Knowledge & Skills: Previous experience in customer-facing roles such as retail, hospitality, or call centers. Ability to handle customer inquiries professionally and resolve issues effectively. Ability to meet or exceed performance goals in a customer service setting. Strong communication skills with a focus on clarity and professionalism. Awareness of performance metrics such as response time, first-call resolution, and customer satisfaction. Work Conditions/Physical Requirements Office environment. Noise level is moderate. Work is primarily performed at a desk using a computer and other standard office equipment Occasional walking to meetings or shared office equipment may be required. Ability to work after normal business hours as needed. Waste Harmonics Keter Comprehensive Benefits Package Competitive Compensation Annual Bonus Plan at Every Level Continuous Learning and Development Opportunities 401(k) Retirement Savings with Company Match; Immediate Vesting Medical & Dental Insurance Vision Insurance (Company Paid) Life Insurance (Company Paid) Short-term & Long-term Disability (Company paid) Employee Assistance Program Flexible Spending Accounts/Health Savings Accounts Paid Time Off (PTO), Including birthday off, community volunteer hours and a Friday off in the summer 7 Paid Holidays At Waste Harmonics Keter , we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome candidates from all backgrounds to apply.

Full-time Description Cornerstone Family Healthcare is actively recruiting for Bilingual Call Center Operators to join our growing Call Center team in Newburgh, NY. RATE OF PAY/SALARY: $19.00 per hour PLUS Monthly incentives available WORK LOCATION(S): Newburgh, NY STATUS: Per Diem, Full Time CORNERSTONE BENEFITS: Competitive salaries I Health Benefits I Retirement plan I Paid Time Off I Sick Time I Flexible Spending I Dependent Care I Paid Holidays I Monthly incentives available CORNERSTONE'S MISSION: Cornerstone Family Healthcare is a non-profit Federally Qualified Health Center with a mission to provide high quality, comprehensive, primary and preventative health care services in an environment of caring, dignity and respect to all people regardless of their ability to pay. For more than fifty years, Cornerstone has been responsive to meeting the needs of the communities in which we serve with a continued emphasis on the underserved and those without access to health care regardless of race, economic status, age, sex, sexual orientation or disability. JOB SUMMARY: This is NOT a remote job! Provides excellent customer service at all times; politely greets patients, responds accurately and appropriately and thanks them for calling. Makes appointments for new and existing patients using the practice management system template. Coordinates with departmental Patient Services Representatives and nursing staff to accommodate patient's requests for earlier appointments. Verifies all demographic and insurance information gathered from each patient and posts it accurately in the practice management system. Verifies all insurance information, including eligibility, PCP and referrals, if required for the visit type and insurance. Provides back-up support for patient registration as requested by management. Attends monthly departmental meetings. Handles other duties as assigned. #IND1 Requirements Bilingual: Fluent in Spanish High School Diploma or High School Equivalency Diploma For PER DIEM shift - Flexible schedule coordinated monthly with management. Must work at least two weekend days per month (9am-5pm), (Cannot work more than 30 hours per week). Please Note: Training schedule for the per diem shifts is Monday-Friday 9am-5pm for 5 weeks. Salary Description $19.00