Customer service manager jobs in Bartlett, TN - 411 jobs

The Store Manager is accountable for sales performance, focusing on growth and profitability, customer satisfaction, merchandising standards, store operations, and the training and development of the entire staff. Reports To: District Manager Supervises: Co-Manager, Assistant Manager, Key Holder, and Store Associates Essential Functions People Development Recruitment & Retention: Network, recruit, hire, develop, and retain high-quality management and associates to fill store profiles and support succession planning. Performance Management: Set annual goals, administer performance reviews, and develop all direct reports. Training & Development: Train, develop, and provide ongoing feedback and coaching on product knowledge, selling skills, visual merchandising, and delivering an exceptional customer experience. Customer Experience Customer Service: Ensure an excellent level of customer service is a priority at all times by consistently executing and achieving the Customer Experience through regular assessment, coaching, and follow-up with the team. Leadership: Maintain visibility and lead by example on the selling floor to answer customer questions and support all selling functions. Visual Merchandising: Implement all visual merchandising standards, directives, promotions, and maintain overall cleanliness and organization of the sales floor and stockroom. Drive Sales & Profitability Sales Goals: Meet or exceed profitability expectations for the store in sales, payroll, shrink, and conversion. Strategic Execution: Create and execute strategies to maximize store sales and control expenses. Operational Effectiveness Payroll Management: Meet all payroll expectations. Loss Prevention: Control company assets by meeting all loss prevention measures. Policy Compliance: Execute and comply with all company policies and procedures. Additional Responsibilities Decision Making: Use sound judgment when making decisions. Communication: Maintain excellent communication skills. Integrity & Respect: Act with integrity and respect. Adaptability: Adapt to changes required by the business. Multitasking: Ability to handle multiple tasks simultaneously. Additional Duties: Assume and complete other duties as assigned by the supervisor. Job Requirements Minimum two years of store manager experience with a proven track record for driving sales and profit results and training and developing a team of individuals. Proficiency in personal computer use and detailed report analysis. High school education or equivalent preferred. Ability to perform heavy lifting in excess of 30 pounds. Ability to stand for a minimum of eight hours during scheduled shifts.

The Inside Sales Representative (ISR) is required to independently work and manage all aspects of customer orders in coordination with the Outside Sales Representative (OSR) and all internal departments including, but not limited to, quality, accounting, scheduling and logistics. The ISR controls customer and product development parts/orders, negotiates mode changes and discounts, and provides operations and order status updates, along with other strategic functions that support the commercial department. Timely and accurate execution of the duties and responsibilities of this position prevent the loss of customers and revenue. Duties and Responsibilities: Evaluates and interprets customer material specifications to confirm mill capabilities; challenges operations and quality departments on published mill limits to satisfy customer requirements Creates and manages customer parts and orders against mill lead times, campaign runs, shipping constraints, and credit limits. Resolves any discrepancies. Self-audits parts and orders created by other ISRs. Provides guidance on heat lot requirements; determines reapplication material or generates sales and revenue for additional material to complete production Reaches across departmental boundaries to respond efficiently and consistently to all customers' inquiries; including, but not limited to, order changes, quality concerns, and order delinquencies Confirms purchase order pricing against quotations, price sheets, and contractual parameters. Resolves any discrepancies. Negotiates price discounts and customer acceptance for non-conforming material Utilizes supply chain management measures to make decisions optimizing order levels and on-time delivery performance Establishes and maintains good day-to day working relationships with multiple departments within customer's organization and all internal BRS departments Evaluates root cause, determines alternative options including cost, and makes decision on what solution to offer customers for: shipping mode changes related to equipment issues, late production, over production, and weight referrals Ensures customer compliance with internal and external policies and procedures Performs General account management; assists with back-up coverage for General Accounts Leads continuous improvement projects and publishes summary status reporting to management, as required Qualifications: Bachelor's degree in Supply Chain Management, Finance, Marketing or related discipline 1-3 years of customer service/inside sales experience Ability to respond quickly and accurately; correctly use the English language in reading, writing, and speaking Ability to clearly communicate with internal and external parties regarding issues and changes Ability to manage multiple tasks, to set/adjust priorities, and to meet deadlines; strong organization and analytical skills Open willingness to adopt and use new resources/tools Self-managing; works well with little supervision Proficient use of Microsoft Office and Outlook Working Conditions and Physical Requirements: Fast paced, high intensity office atmosphere. Independent travel for customer visits expected. Timely after hours and weekend support coverage for Scheduling, Operations, and Logistics is required. Must maintain a professional appearance, demeanor, and be adept in both electronic and verbal communications. Supervisory Responsibility: This position does not supervise others.

Description & Requirements Forvis Mazars' Private Client tax advisors provide sophisticated tax compliance, consulting, and planning services to individuals, multi-generational families, fiduciaries, and more. Our professionals include CPAs and JDs. Partnering with our financial planners, Wealth Strategists, and Innovation teams expands your flexibility to help clients grow, preserve, and protect wealth. The Private Client Tax Manager serves as a trusted advisor and member of various client service teams and must possess significant knowledge of taxation compliance and consulting related to personal, partnership, trust, estate, gift, and wealth retention strategies as well as charitable entities managed by ultra-high net worth clients. The Private Client Tax Manager participates in client development and team management and conducts research to be current as a subject matter expert. What You Will Do: * Providing tax compliance and tax advisory services to individuals, partnerships, trusts, estates, and private foundations * Developing, building, and managing client relationships as part of the proposal process * Participating in networking activities to further expand business opportunities and client relationships * As a highly impactful team member, maintaining functional expertise and understanding of a client's business or family structure is essential to addressing client concerns and challenges * Assisting with managing, developing, and coaching professional tax staff * Reviewing and managing projects prepared by tax associates and seniors * Effectively delegating responsibilities to others and monitoring efforts of engagement teams * Proficiently using technology tools in regular assignments and demonstrating a commitment to improving work processes through the use of technology * Successfully researching complex tax issues, applying findings to projects, and clearly communicating those findings in writing Minimum Qualifications: * 5 years or more of related experience in public accounting, law firm, or trust department * Bachelor or graduate degree in accounting, finance, or a related field * CPA license or J.D. degree and bar admission * Experience managing multiple client engagements Preferred Qualifications: * Master's degree in Taxation or Law degree * Experience with OneSource tax software #LI-MEM #LI-LW1

Company: Stewart Plumbing Home Services Are you an organized, detail-oriented problem solver with a passion for delivering outstanding customer service? At Stewart Plumbing Home Services we are good people helping good people-and we're looking for a Customer Experience Coordinator to join our team! This role combines the responsibilities of a Customer Service Representative (CSR) and a Dispatcher, ensuring smooth coordination between customers, technicians, and internal teams. Key Responsibilities: Customer Service & Call Handling: Answer inbound calls and provide professional, friendly, and helpful assistance. Learn and follow call scripts while maintaining authenticity and a positive tone. Make outbound calls to schedule service appointments, follow up with customers, and confirm bookings. Handle customer concerns and complaints with patience and problem-solving skills. Stay up-to-date on the company's service offerings to provide accurate information and recommendations. Scheduling & Dispatching: Efficiently schedule and dispatch service calls, ensuring the right technician is matched to each job based on priority matrix, skill set, and availability. Monitor and adjust technician schedules throughout the day to accommodate urgent calls or rescheduling needs. Maintain communication between technicians, customers, and management to provide real-time updates on job statuses. Utilize Service Titan and other software tools for scheduling, record-keeping, and reporting. Collaboration & Coordination: Work closely with the operations team to ensure seamless workflow and service delivery. Assist in tracking job opportunities, performance KPIs, and customer satisfaction metrics. Support training and coaching efforts to improve call handling and dispatching efficiency. Follow all company procedures and safety regulations to ensure compliance. What We're Looking For: A team player who enjoys collaborating with others to achieve shared goals. A problem-solver who can think quickly and make decisions in a fast-paced environment. A strong communicator with excellent verbal and written skills. Someone who is comfortable with technology and eager to learn new software tools. A detail-oriented professional who stays organized and proactive. Qualifications: High school diploma or equivalent required. Experience in customer service, dispatching, or a related role preferred (home services industry experience is a plus!). Strong computer skills, including experience with scheduling software, CRM systems, and office applications. Ability to multitask and stay calm under pressure. Benefits: Competitive base pay with opportunities for growth. Performance bonuses. Medical, dental, and vision insurance. 401(k) plan with company match. Paid time off and holidays (including your birthday!). A supportive and team-oriented work environment where you'll feel valued and appreciated. If you're ready to be part of a dynamic team that values, exceptional service, employee growth, and bringing amazing energy then apply today to join Stewart Plumbing Home Services!

Allied Universal , North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. Job Description Salaried, Leadership Position with a Growing Company! Starting Salary Up To $66,000 / Year + Benefits & Performance-Based Bonus Opportunity Previous Security Leadership Experience Highly Preferred Plenty of Room for Advancement! Allied Universal is hiring a Client Manager. As a Client Manager, you will build long term meaningful client relationships and lead our front-line employees that deliver our security services throughout a designated portfolio. By promoting strong employee engagement, you will drive operational metrics and deliver world-class services to clients across various vertical markets. Aligning with our iCARE Leadership approach, you will be a guide on our journey to be an employer of choice in the service industry by fostering an exceptional employee experience. RESPONSIBILITIES: Caring Leadership, Client Engagement, and Operational Oversight: Hire, develop and retain front line staff, including Security Officers, Field Supervisors and Operations Managers, for small to medium-sized clients within your designated portfolio Utilize Allied Universal's AI technology, online reporting tools, and Business Intelligence Platform to monitor and analyze financial and operational metrics; drive operational efficiency by optimizing employee schedules, minimizing non-billed overtime, and supporting revenue growth, cash collections, and overall profitability Oversee and maintain client performance metrics, including budget management, accounts receivable, accounts payable, and overall account health, ensuring alignment with EBITA targets Build and maintain client relationships by addressing security needs, reducing risks, managing crises, and implementing effective corrective action plans; you will develop protocols, training, and response strategies that drive operational improvements and ensure client satisfaction Deliver high-quality service to our clients while maintaining industry standards, company policies, and regulatory requirements Establish a culture of safety by developing action plans that aid in the prevention of work-related injuries By infusing our core values of agility, reliability, caring, teamwork, integrity, safety, and innovation into your leadership approach, you will not only achieve success in your role but also contribute to the positive culture and growth of the organization. QUALIFICATIONS (MUST HAVE): Must possess one or more of the following: Bachelor's degree in criminal justice, business, or a related field with a minimum of two (2) years of professional level experience managing hourly employees in a fast-paced service organization Associate's degree in criminal justice, business, or a related field with a minimum of three (3) years of professional level experience managing hourly employees in a fast-paced service organization High School diploma with a minimum of five (5) years of professional level experience managing hourly employees in a fast-paced service organization Current driver's license if driving a company vehicle, or personal vehicle in the course of conducting business (e.g., client visits, attending networking events) Minimum of two (2) years of experience driving operational goals Skilled in managing a large and dispersed team that fosters teamwork, innovation, agility, client relations and achieving desired results Ability to maintain a profitable book of business by cross-collaborating and utilizing results-oriented problem-solving skills to meet both client and employee growth and satisfaction Proficiency in web-based applications and computer systems, including Microsoft Office Knowledge of safety protocols and service deliverables Ability to interpret financial data and use it to support decision-making; understanding of financial principles, including budgeting and financial reporting Proficiency in prioritizing tasks, meeting deadlines, and managing multiple projects efficiently Excellent oral and written communication skills PREFERRED QUALIFICATIONS (NICE TO HAVE): Law enforcement, military and/or contract or proprietary security services experience Experience managing a dispersed workforce in a multi-location operation Experience with (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations BENEFITS: Medical, dental, vision, basic life, AD&D, and disability insurance Enrollment in our company's 401(k)plan, subject to eligibility requirements Eight paid holidays annually, five sick days, and four personal days Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law. Closing Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: *********** If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: ***********/offices. Requisition ID 2026-1508991

Job DescriptionAbout The Strickland Group The Strickland Group is a family-driven, vision-first agency backed by a major national insurance organization. We combine modern technology, AI-assisted systems, and real human connection to help families protect their future. Our mission is simple: serve people and leave them better than we found them. Why This Role Is Different This is not a traditional sales job or a corporate desk role. This is a performance-based opportunity with a clear path to business ownership, leadership, and long-term income. You are building something that belongs to you, not just filling a seat. What You'll Do • Work with warm, inbound leads - no cold calling • Guide families through financial protection options • Deliver an exceptional customer experience • Build long-term client relationships • Follow proven systems and processes • Grow into leadership if desired What We Provide • 100% commission-based compensation • Full training and mentorship • Remote flexibility • Proven systems and lead flow • Personal and professional growth Who This Is For • Coachable, motivated individuals • Strong communicators • Professionals seeking income growth • Individuals open to learning No prior insurance experience required.

Meet Backbase We empower banks to innovate like a Neo bank. With our digital-first and AI-powered banking platform we help them to become the bank that people love. We have made it our mission to be the preferred banking app for 10% of the world's smartphone users. We are here to make a positive impact on people's daily lives by making finance easier, and to turn banking into valuable experiences. We see opportunities and take the leap. Having the guts to push limits and break barriers to make things happen. We learn and reinvent ourselves for maximum impact, never giving up. We are creators, with a human centric mindset that love what they do and bring fun to any challenge. Together we're impacting millions of lives globally, have fun and feel proud when our vision is delivered. Next day - we wake up, and raise the bar a little higher. We are Dutch-born but global and diverse, just like the world we operate in. 45+ nationalities with an immense range of skills, experiences, and knowledge forge our global team. Our HQ is based in Amsterdam and we already have global offices in Dubai, Singapore, Toronto, Atlanta and London. Many tier 1 and 2 banks across the world are already benefiting from our superior digital experiences that our platform provides. Our efforts haven't also gone unnoticed by the industry analysts such as Gartner, Forrester and Ovum who rank Backbase on top in terms of omni-channel banking platform capabilities. The job in short As a Customer Success Director at Backbase, you will be at the forefront of driving customer satisfaction and success across the region. You will be responsible for ensuring that our customers derive maximum value from Backbase's Engagement Banking Platform. This role involves frequent travel across the region and requires a strong ability to build and maintain relationships with key stakeholders at all levels, from C-suite decision-makers to programme leaders. Your mission is to foster product adoption and license consumption, enhance customer satisfaction, and contribute to Net ARR Growth by ensuring that our customers successfully leverage Backbase's solutions to achieve their business goals. What you'll do Customer Relationship Management: ● Develop and nurture strong, long-lasting relationships with key customers across your region; ● Regularly engage with senior stakeholders to understand their evolving needs and expectations throughout the software development lifecycle, positioning yourself as a trusted advisor and valuable resource; ● Facilitate complex discussions that involve multiple stakeholders, helping to align their goals with Backbase's solutions and unblocking any adoption and license consumption challenges. Value Maximization: ● Collaborate with customers to identify opportunities to maximize the value they derive from Backbase products; ● Work with Backbase Customer Advisory to localize business cases. Provide strategic guidance and best practices to ensure business cases align to the region and bank specific goals, ensuring customers are fully utilizing the range of product capabilities available to them; ● Proactively identify and address potential challenges, working towards solutions that align with the customer's business objectives; ● Develop joint success plans with senior stakeholders, with clear objectives that are aligned with their strategic goals; ● Actively work with the customer on roadmap planning to track and ensure the realization of the business case throughout the programme lifecycle. Advocacy Building: ● Identify and cultivate customer advocates who are willing to share their success stories and experiences with Backbase solutions; ● Collaborate with marketing teams to create case studies, testimonials, and other materials that showcase customer success. Feedback Collection and Product Improvement: ● Gather and analyze product utilization, and end user feedback on product experiences, providing actionable insights to R&D and steward the Request for Feature (RFF) process as a joint responsibility with the Services team; ● Act as a bridge between customers and Backbase's product development organization. Work with the Backbase UX Research team, ensuring that customer needs and suggestions are considered in future product enhancements. Account Management: ● Proactively manage renewals by aligning customer success plans and business cases with value realization, ensuring continued customer satisfaction and retention; ● In collaboration with Sales, identify opportunities for account growth by understanding the banks' business dynamics and leveraging them to expand ARR. Who you are ● Education: Bachelor's degree in Technology, Business, or a related field; ● Experience: 10+ years of experience in a customer-facing role, including consulting, customer support, delivery or account management in the APAC region, with a focus on customer success in the technology or software industry; ● Technical Acumen: Previous experience in roles requiring technical understanding, particularly in customer success management within a software company; ● Language Proficiency: Fluent in English, with strong written and verbal communication skills; ● Customer-Centric Mindset: Passionate about delivering success for customers, with a deep commitment to understanding customer needs and delivering solutions that exceed their expectations; ● Results-Driven: Strong focus on customer satisfaction, with the ability to analyze data and provide actionable insights and maintain dashboards that drive product adoption and customer success; ● Relationship Builder: Exceptional communication, presentation, and interpersonal skills, with the ability to challenge, negotiate, influence, and persuade stakeholders; ● Autonomous and Cross-Functional: Ability to work independently, take ownership of customer success initiatives, and drive results, while collaborating across teams with Sales, R&D and Services colleagues, as well as Backbase's partner network. ● Organizational Skills: Capable of prioritizing tasks, multitasking, and demonstrating adaptability in a dynamic environment. ● Commercial and Functional Acumen: Understand the unique cultural and digital trends in the customer's market and speak to business drivers, with a strong focus on maximizing value for customers. Experience in banking or other Financial Services is a plus. ● Frequent Traveler: Willingness to travel frequently across the AMER region to engage with banks and ensure their success with Backbase. This role offers a unique opportunity to make a significant impact on Backbase's customer success, helping our customers achieve their strategic goals while driving growth and adoption of our engagement banking platform and other solutions. Are you ready to join us for a journey instead of a job?

Job DescriptionBenefits: Bonus based on performance Opportunity for advancement Paid time off Training & development Vision insurance ROLE DESCRIPTION: As Customer Service Manager with Brandon D. Colom State Farm, you equip our agency to continually achieve its goals. You empower our agency by implementing and supporting office policies and consistently ensuring the execution of advantageous customer experiences. By alongside other team members, you create smooth operations to actualize the opportunities offered to people by insurance products and financial services. As an organized and detail-oriented professional, your skillset promotes the basis for people in our community to have something they need. Brandon D. Colom State Farm is eager to bring aboard your collaborative presence. RESPONSIBILITIES: Establish customer relationships and follow up with customers, as needed. Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification. Use a customer-focused, needs-based review process to educate customers about insurance options. Ensure the office is well-maintained, and continuously equipped to successfully meet customer needs and to market relevant products. QUALIFICATIONS: Excellent communication skills - written, verbal, and listening Highly organized and detail-oriented Experience in customer service required Experience in managing customer service preferred Experience in sales preferred Proactive in problem-solving Able to work in and manage a team environment Experience in Windows computer applications Able to coordinate and collaborate with others to achieve agency goals. Able to succeed in a fast-paced environment Able to obtain Property and Casualty License Able to obtain Life and Health License BENEFITS: Paid time off (holidays and personal/sick days) Salary plus commission/bonus Health benefits Growth potential/opportunities for advancement within my agency

Area Service Manager _______________________________________________________________ Department: Field Operations Reports To: Territory Operations Manager FLSA: Exempt (Salary) Schedule: Monday-Friday, 8am-5pm (Remote/Travel) Why You Should Join Us! A comprehensive health plan that includes medical, dental, and vision coverage to ensure you and your family have access to the care you need A 401(k)-retirement plan with a generous company match to help you save for your future and achieve your financial goals Other fringe benefits including Birthday & Anniversary bonus, company-wide discounts, legal services, short & long-term disability, etc. Positive work environments that offer work/life balance and professional growth Mission-driven work making a global impact with local roots The opportunity to have hands on work experience with industry leading, innovative technology Position Summary The Area Service Manager oversees field operations within a designated territory or area, managing service technicians and independent contractors to ensure high-quality service delivery. This role involves operational oversight, contractor development, and cross-functional support, requiring strong problem-solving skills and a commitment to customer satisfaction. Essential Duties and Responsibilities The essential functions include, but are not limited to the following: Management of field personnel and contract partners, to include but not limited to service technicians and independent contractors Support and troubleshooting with field personnel inquiries Continuous education into 12V technology and advancements Fulfill daily operational duties of assigned area Operate a clean, organized and hazard free work environment Conducts quality assurance inspections of all facilities, at least once quarterly Maintain a positive and caring atmosphere for customers and employees Ability to think independently and work through service challenges consistently Sells and trains new contractor facilities, maintaining and growing the service network Support of internal departments and personnel, assisting at any opportunity presented Timely submission of required reports and expenses Directs, coordinates and participates in corporate initiatives to improve efficiency Correspondence with management when challenges are presented Maintain the integrity, confidentiality and security of pertinent information and records Adherence to all state and federal rule, regulation and statute Availability to take after-hours and weekend calls Any other duty, as assigned Qualifications High School Diploma or equivalent. 3 years' experience as a Service Technician Ability and desire to travel within designated area/territory Strong written and verbal communication skills Possess excellent telephone skills Detail orientated Physical Demands & Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, kneel and install products into tight spaces; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to walk, reach or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Overtime is limited but required occasionally, and continuous interruptions require flexibility and a willingness to modify plans and behavior when necessary. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills or abilities. #LI-Remote

Are you looking for a leadership role that makes tails wag and pet parents smile? We are seeking a full time Customer Service Supervisor to guide a team of Customer Service Representatives and assist our pet parents and their furry family members! Company Overview: Our Pet Resort is part of a larger company called National Veterinary Associates (“NVA”) that is made up of over 1000+ locations of veterinary hospitals and pet resorts. This is exciting as NVA has dedicated resources to growing our business and your role. The pet resorts industry is growing at a rapid pace and so is NVA. We are proud to be a part of this growing business! Position Overview: At our resort, we believe in the mission of “Pet Lovers Delighting Pet Lovers” and we demonstrate this through being Playful, Passionate, Personal and Professional. A successful candidate will have at least 1 year of supervisor or equivalent experience that includes the oversight and motivation of staff members, quality assurance of the facility, and an upbeat, positive personality. Animal experience is preferred. We are busiest on the weekends and holiday time frames so you must be available for most of these. We offer a competitive wage based on experience, employee incentives, health and dental insurance, and a fun, fast paced work environment. If you have a love of animals and are a dedicated, high energy employee with management or supervisor experience, we may have the perfect job for you. A Day in the Life: You come to work daily with a smile on your face and are excited to help serve our pet parents and their furry friends. You'll be in our branded gear and help run our lobby and curbside service by greeting everyone as they come in and solving whatever their need is -- check in, check out, answering questions, booking reservations and tailoring our service offerings to their needs. Your ultimate goal is to find out how we can best serve the pet parent and provide them solutions. You'll use one of your 15 hands to answer phones, take a dog to their destination for the day, hand out some treats or run some credit cards. You'll not only communicate with the dog(s), but also have a lot of interaction with mom and dad. You'll document what you are seeing and be ready to share with your manager and the pet parent. And let's not forget -- you're probably going to scoop some poop, clean up some pee, go home with some fur on you and get lots of sloppy kisses! Pet Host Lead Requirements: Must be able to handle dogs of all sizes and cats Must enjoy working with both people and pets Must have the stamina to walk energetic dogs as well as ensure our pet resort looks inviting and clean Must have a flexible work schedule where you can work during the week, as well as, many weekends and holiday time frames Must be able to follow directions and comply with processes and procedures Must have a keen sense of observation when observing the pets Must be able to perform physically demanding tasks; lift up to 50 lbs, stand for long periods Must have computer knowledge/quick learner Must have Leadership/Supervisor experience in a team oriented environment Excellent customer service skills, professional Organized, detail oriented Daily Responsibilities: Provide impeccable customer service by following our service foundation and ensure that each customer is treated with respect and dignity in order to develop and maintain strong relationships. Answer all incoming calls, respond to voicemails and emails. Make boarding reservations; book grooming, training, and temperament test appointments. Schedule daycare reservations. Manage cash, check, and credit card transactions and reporting/reconciling Gets to know clients and their pet's names on a regular basis Obtain all information related to a pet's visit; ensure accuracy of all information. This includes client information as well as pet information. Input all information into resort computer systems. Interact and communicate closely with other staff to ensure client and pet needs and concerns are understood and addressed. Have general knowledge of all services offered at site and be able to provide solutions to the clients' needs. Obtain vaccination records from veterinary offices and input into the computer. Assists in managing waitlists on weekends/peak season/holidays and ensures that rooms are utilized to maximum capacity. Act as liaison between veterinarian and customer/emergency contact, keeping all parties informed of ongoing problems when necessary. Help initiate “white glove” treatment to our best customers, ie. Call best customers well before peak seasons to secure reservations before we are “sold out”. Respond promptly and troubleshoot any customer relations issues, keeping in mind our empowerment goals. Promptly address any uncomfortable situations with customers Ensure the facility meets or exceeds expectations with regards to cleanliness and safety. Notifying manager on duty or ordering when levels of inventory are low in the following areas: retail and cleaning products for lobby areas and office supplies Ensure all common areas (lobby and employee spaces) are well maintained, clean and free from hazards ie: wet floors, defecant, etc. Consult with other departments Work with a team who all exemplify these qualities: A passion for animals and animal care, especially dogs + cats. Willing to learn animal behavior to ensure their safety. Focuses on safe and gentle handling. Forceful, aversive, aggressive handling, vocalizing or treatment will not be tolerated. Customer Service Oriented - Ability to take care of the customers' needs while following company procedures. Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to request for service and assistance. Build trust with customers. Willing and able to communicate directly with clients, both written and orally, about their dog. Works to make these “lifetime clients”. Must be able to multitask and be very detail oriented. Must be able to start and stop work. Must be able to work under conditions that require sitting, standing, walking, bending, reaching, pulling, pushing and grasping. Conflict Resolution - Ability to handle conflict with tact and diplomacy Good team work and willingness to assist other departments as necessary Cheerful, friendly, positive team-oriented attitude Strong attention to detail, especially where documentation is concerned. Ability to work in computer systems such as Microsoft Office. Reliable, punctual, and dependable Ability to work a flexible schedule, including holidays and weekends Ability to take direction well and apply it independently Ability to work in temperature extremes, work outside, or in distracting work environments such as loud noise/sound Ability to tolerate being in close contact with various bodily fluids and to get dirty frequently Physically able to handle dogs of all sizes and to lift up to 60 lbs. Other duties as assigned. Equal Employment Opportunity NVA Pet Resorts is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Work schedule Weekend availability Monday to Friday Holidays Supplemental pay Tips Benefits Paid time off Health insurance Dental insurance Vision insurance 401(k) Life insurance Disability insurance Paid training Employee discount

Fairstead is a purpose-driven real estate firm dedicated to building sustainable communities across the country. Headquartered in New York, with offices in Colorado, Florida, Texas, and Washington DC, Fairstead owns a portfolio of more than 27,000 apartments across 28 states that includes 27,000 units under management. Fairstead's commitment to communities is realized through a comprehensive platform that leverages in-house expertise in acquisitions, development, design and construction, asset management, and property management. Fairstead's primary mission is to provide high quality housing to all regardless of income, and to make our stakeholders feel “Right at Home.” We accomplish this through an empathetic and innovative approach, and by utilizing our interdisciplinary platform as an investor, developer, owner, and operator. Fairstead's Core Values: Innovation, Determination, Integrity, Humility, Empathy and Partnerships The Service Manager manages and supervises the repair and maintenance of property buildings. They ensure the timely installation of mechanical equipment and upkeep of Fairstead's property to ensure operational effectiveness. The Service Manager oversees operational efficiency of all electrical equipment and mechanical systems through inspection and repair and ensure that property's premises and facilities are kept clean and hygienic in alignment with Fairstead safety policies and standards. RESPONSIBILITIES: Supervision of other maintenance employees. Taking a leadership position on special projects. Perform a variety of skilled maintenance and repair tasks. Strong knowledge of accident and safety precautions. Proficient in a specific trade with general maintenance and repair skills. Work independently on routine projects and receive assistance for more complex projects. Occasional need to work overtime for special projects or emergencies. BENEFITS: Generous employer contribution for Medical and Dental through United Healthcare. Employer Paid Vision Plans. Company Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%. 12+ paid Holidays. 15 days of PTO. 7 Sick days. Employer Paid Life Insurance. Flexible Spending Account. Nationwide Pet Insurance. Disability Insurance. Laser Correction Discount. Employee Discounts on appliances, apparel, and more. QUALIFICATIONS: Three (3) years experience in property maintenance. Proficient in a specific trade with general maintenance and repair skills. Knowledge of tools, techniques, and terminology of building and mechanical trades. Strong knowledge of accident and safety precautions. Knowledge and experience using a variety of tools and equipment to complete tasks. Great organization and project management skills. Able to implement and improve policies and procedures. Proficient in Microsoft Office Suite. Being knowledgeable in Yardi Software a plus. Diversity in backgrounds and experiences is key to Fairstead's success. Being an equal opportunity employer is a central tenet of our philosophy that shapes who we are and the communities we serve. Our goal is to ensure competitive total compensation that is commensurate with experience, location, and other market benchmarks. For information about how we use your personal information, including information submitted for career opportunities, please review our Privacy Policy at *************************************

Job Title: Residential HVAC Service Manager Ready to lead a successful residential service team where your expertise is valued both in the office and in the field? We are looking for a hands-on leader who can effectively manage technicians, ensure top-tier service quality, and isn't afraid to roll up their sleeves and jump into the work. If you excel at teaching, managing, and troubleshooting, join our team! In your role as the Residential HVAC Service Manager, you will be responsible for overseeing all aspects of the service department's daily operations, performance, and training. You will be a player-coach, actively involved in mentoring technicians and completing service work when necessary, ensuring the highest standards of technical skill and customer satisfaction are met. Responsibilities and Expectations Lead, mentor, and train a team of Residential HVAC Service Technicians, providing technical guidance, ride-alongs, and performance coaching. Act as a hands-on manager, assisting technicians with complex diagnostic or repair work, and completing service calls yourself when departmental needs require it. Oversee and optimize the daily scheduling and dispatching of the service team to ensure maximum efficiency and profitability. Track team performance metrics (KPIs), analyze data, and implement strategies to improve service quality, efficiency, and customer satisfaction. Ensure all team activities, including repairs and documentation, comply with local codes, safety standards, and company policies. Manage administrative tasks, including payroll review, warranty tracking, and performance evaluations. Maintain clear and professional communication with management, technicians, and customers to resolve service issues quickly. Utilize mobile technology and software to manage work orders and job documentation; ServiceTitan experience is preferred. Requirements Required: Minimum of 3+ years of experience in residential HVAC service and repair. Required: Prior management or supervisory experience leading a team of technicians. Must be willing and able to teach technicians AND complete hands-on service work themselves. Tech savvy and proficient with mobile devices and applications. Proficient in MS Office Suite (Word, Excel, Outlook). ServiceTitan experience is preferred. Strong leadership, communication, and complex problem-solving skills. Valid driver's license with a clean driving record. What Can We Do for You? Competitive Base Salary of $85,000 - $90,000 plus bonus potential. On-Target Earnings (OTE) up to $100,000 - $110,000. Company Provided Vehicle. $400 Boot and Tool Allowance. A stable work environment where your growth is encouraged and supported. Company breakfast once a month. Paid Insurance: 99% of premiums covered for you, and options to include family as well! (health, dental, vision, life, short-term & long-term disability). Work-Life Balance: 6 Paid Holidays, 1 more for your birthday, and 10 additional days of PTO! 401(k) with Company Match: Build your future with a competitive retirement plan. Paid Training: Including Nexstar training, in-house mentorship, and certification support. The compensation for this position is expected to range between a base salary of $85,000 - $90,000 per year. This range is a good-faith estimate, based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate's skills, experience, the expected quality and quantity of work, and internal pay alignment, as needed. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

Reporting to the District or Branch Manager, the Service Manager will provide support and leadership to the branch and to individual service technicians by providing coaching and training on commercial food equipment, procedures, and techniques as well as customer facing skillsets. The Service Manager will also be required to support and enforce all company policies and guidelines required by Hobart Service and assist the District/Branch Manager in the adherence and tracking of these policies. The Service Manager is accountable for assisting in leading and directing their assigned branch operations to achieve ongoing service revenue growth, profitability, productivity, quality, and service levels. This position will be responsible for assisting the management and administration in general business operations for their branch, as it relates to Technicians and Customer experience. They will work closely and collaborate with other Branch operation personnel (Dispatch, Parts, Administration) to achieve the highest level of Customer Satisfaction. ESSENTIAL DUTIES AND RESPONSIBILITIES Developing, maintaining, and managing a highly technical field service team Support technicians by assisting with installations, preventative maintenance, warranty and post-warranty support, emergency visits, etc. Providing coaching and training on products, procedures, service repair techniques, and customer service Meeting or exceeding customer satisfaction results Talent development Increasing employee retention and engagement levels Responsible for 1 cost center, and 8-15 direct reports. Span of control is between 8-15 employees. Other responsibilities or special projects not specifically listed may also be assigned. Supervisory Responsibilities This position has direct supervisory responsibilities and carries out these responsibilities in accordance with ITW's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints, coaching for performance, and resolving problems. QUALIFICATIONS The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Minimum Requirements: Education and Work Experience High school diploma or GED with a minimum of 4 years of relevant experience; OR 1-3 Years of relevant experience with a degree of higher learning such as an Associates/Bachelors Degree; AND Previous management experience is required. Desired Education/Experience Sales Strategy and Customer Development Knowledge of an Annual Operating Plan/Long Range Plan Experience managing a Profit & Loss statement, cost control, inventory management, customer facing metric management (KPI, etc.) Service/product knowledge for commercial food equipment Mechanical aptitude Certificates and Licenses Position/Location dependent. Job -Specific Knowledge To perform this job successfully, the individual needs to demonstrate knowledge of these areas as they relate to the primary functions of the job. Leadership - demonstrates strong strategic leadership skills across a team of varied skill sets and exempt/non-exempt status (e.g. coaching, talent development, performance management, discipline, etc.) Finance & Accounting - Intermediate knowledge of financial drivers of a business (e.g. analysis of financial statements, setting and administering a budget, expense control, pay practices and laws, etc.) Sales & Marketing - Proven selling and negotiating skills with effective sales ability and persuasiveness and marketing techniques. Demonstrates knowledge in the following skills: client interviewing, sales, cross-selling, consultative sales, proposals preparation, and presentation. Customer Service - Highly professional demeanor with excellent written and verbal communication skills to positively assist and influence customers. COMPETENCIES Technical and Analytical Skills Basic knowledge of/working knowledge of Windows applications and Microsoft Office programs such as Word and Excel. Collects and researches data. Uses intuition, experience, and data to drive local service priorities. Designs workflows and procedures to ensure compliance. Innovation Displays original thinking and creativity. Meets challenges with resourcefulness. Generates suggestions for improving business. Develops innovative approaches and ideas. Safety Ability to read and understand safety guidelines of the business. Drive a culture of Safety and Wellness within assigned Branch territory. Ability to approach job responsibilities with an emphasis on safety, efficiency, and quality. Demonstrates a comprehensive knowledge of company products and services. Time Management and Communication Skills Must be dependable, have good attendance, be punctual, and have a positive attitude. Prioritizes regular workload, special tasks, and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established time frame. Demonstrated ability to communicate orally with individuals from within and outside the organization. Demonstrates crisis/conflict resolution skills. Ability to self-motivate and self-direct with little to no supervision. Thrives in multi-tasking environment and can adjust priorities quickly. Proven experience in Continuous Improvement activities (i.e. 80/20). Leadership Skills Effective organizational, leadership and presentation skills. Proven leadership and collaboration skills with the ability to effectively supervise, coach and influence employees. Makes self-available to staff. Provides regular performance feedback. Ensures direct reports are meeting assigned metrics through evaluation, coaching, and communication. Solicits and applies customer feedback (internal and external). Continually works to improve supervisory skills. Establishes and maintains effective, collaborative work relationships both internally and externally. Effectively recruits candidates and interviews job applicants for open positions, supporting ITW Diversity and Inclusion strategies. Represents Hobart Service within their community well. Recognize unusual or emergency situations and take appropriate actions. PHYSICAL DEMANDS & WORK ENVIRONMENT The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands While performing the duties of this Job, the employee may: Lift up to 75 lbs with or without assistance Climb up to 10 ft with an A-frame ladder Occasional roof access may be necessary through extension ladders or fixed ladders greater than 20 feet Extensive walking 3-5 miles / day Extensive driving 5-6 hours/day Kneel, squat, bend, push/pull Move in different positions to accomplish tasks in various environments including tight and confined spaces Operate motor vehicles or heavy equipment Operate machinery and/or power tools Working Conditions Office facility and customer facilities (including commercial kitchens of various types of businesses) Exposure to noise, heat, cold, slippery, wet dirty conditions may occur Travel requirement up to 50% of time Hours of Work Normal business hours with occasional/frequent/extended hours as needed Flexibility with schedule to meet critical deadlines Extended hours may include nights and/or weekends Normal scheduled hours cover early mornings, evenings and/or weekends #ZR2 ITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.

Upchurch is a rapidly growing, full-service building engineering company providing mechanical, plumbing, HVAC, and electrical services across the southeastern United States. Founded in 1970 and headquartered in Horn Lake, MS, Upchurch has grown through both organic expansion and strategic acquisitions, establishing a strong reputation for quality, reliability, and service excellence. We offer end-to-end solutions-from design and installation to ongoing maintenance and emergency support-helping clients maximize building performance, energy efficiency, and equipment lifespan. Position Summary The Service Manager is responsible for achieving operating unit gross profit objectives through effective leadership, workforce utilization, and operational oversight. This role ensures that all obligations and contractual commitments are fulfilled in a timely, high-quality manner while fostering customer delight, promoting sales opportunities, and maintaining positive internal and external relationships. Ensure performance of 100% of customer commitments on all assigned service agreements and demand service work. Achieve gross profit targets for each service category assigned: Maintain customer dissatisfaction-related cancellation rate at zero. Keep no-charge time for assigned manpower unit at 1% of revenue or less. Support service sales in generating and pursuing qualified sales leads. Meet or exceed timelines as defined by the service agreement start-up flow chart. Key Responsibilities Service Operations Management Manage assigned service agreements, demand service and facility service agreements. Ensure assigned jobs are completed at estimated gross profit. Allocate labor, tools, materials, and schedules to maximize preventive maintenance and installation efficiency. Monitor and improve field productivity, motivating teams to achieve high output and morale. Scheduling & Coordination Develop, communicate, and monitor service and preventive project schedules to ensure timely completion. Coordinate with vendors, suppliers, and internal teams for material, equipment, and subcontractor needs. Expedite schedules and proactively resolve delays. Financial & Administrative Control Expedite job closeout and billing to maximize cash flow. Control labor, material, tool, and other expenses for optimal cost-benefit. Maintain accurate and timely documentation of field performance, material usage, and customer relations. Customer & Sales Support Address and resolve customer complaints promptly to preserve long-term relationships. Identify and communicate sales opportunities, promoting upgrades and new business. Support the sales team with technical expertise and assistance in salvaging at-risk accounts. Compliance & Quality Ensure compliance with applicable codes, standards, and permits. Provide design assistance when needed. Implement quality assurance programs for service delivery. Personnel Management & Training Lead, delegate, and audit performance of subordinates. Take appropriate personnel actions including hiring, promotions, and disciplinary measures. Train and develop team members to improve technical and customer service skills. Qualifications Required Knowledge: Comprehensive understanding of HVAC systems, codes, and industry standards. Proficiency in office procedures, recordkeeping, and computer applications. Strong grasp of mechanical systems operation. Basic math skills for estimating and cost control. Strong reasoning skills to solve operational skills. Strong written and verbal communication skills with proper grammar and vocabulary. Experience Required: High school diploma or equivalent. Minimum of five (5) years of related experience. Skills & Abilities: Strong organizational skills with attention to detail. Excellent communication and public relations abilities. Ability to motivate, lead, and support teams. Proficiency in Microsoft Office and applicable ERP systems. Benefits: Competitive salary based on experience. Health, dental, and vision insurance. Paid time off and holiday pay. Opportunities for professional development and certification assistance. Equal Employment Opportunity: Upchurch Companies provides equal employment opportunities to all employees and applicants. We prohibit discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job Description SERVICE MANAGER | SOUTHAVEN KIA LEAD THE SHOP. SET THE STANDARD. DRIVE RESULTS. Southaven Kia is seeking an experienced, results-driven Service Manager to lead daily operations, develop people, and deliver an exceptional customer experience. This role is for a proven leader who understands how to balance people, process, performance, and profitability-not someone learning on the job. ROLE RESPONSIBILITIES Oversee all daily service department operations Lead, coach, and hold accountable service advisors, technicians, and support staff Drive CSI, retention, and first-visit resolution Manage workflow, productivity, quality control, and efficiency Monitor KPIs, labor performance, warranty compliance, and profitability Enforce manufacturer standards, dealership processes, and safety requirements Recruit, train, and develop top-performing service talent Work cross-functionally with parts, sales, and management leadership REQUIRED QUALIFICATIONS Minimum 5 years of Service Manager experience in a dealership environment Brand-specific certification (Kia preferred) or equivalent OEM certification - required Strong understanding of dealership KPIs, CSI, labor management, and warranty processes Proven leadership, communication, and problem-solving skills Ability to lead in a fast-paced, high-volume environment Professional presence with a customer-first mindset WHY SOUTHAVEN KIA Competitive compensation with performance-based incentives Full benefits package (medical, dental, vision, 401(k)) Established service department with growth opportunity Supportive leadership and modern facility Authority to lead, coach, and build a strong team APPLY HERE OR STOP BY WITH YOUR RESUME If you're an experienced Service Manager ready to lead with confidence and accountability, we want to meet you.

Job Description Crane Service Manager For over 150 years, Morgan has led the way in transforming the metals industry. We don't just build world-class material handling systems-we create safer, smarter, and more efficient solutions that empower our customers and elevate our communities. Be part of a company that is driven by a passion for innovation and a commitment to sustainability. Due to continued growth, we are seeking a full-time Crane Service Manager to join our team. This role involves assembling, installing, and maintaining Morgan's industrial overhead cranes at customer sites across the U.S. You'll be part of a team that ensures innovation comes standard with every order. Join us in fulfilling our vision: To challenge the possibilities of today by thinking differently. Responsibilities: Assemble, install, wire, and commission Morgan industrial overhead cranes at customer sites nationwide. Perform preventative maintenance and inspections on overhead cranes. Troubleshoot and repair mechanical and electrical systems, including AC and DC electrical components. Work in field-based environments including industrial sites and manufacturing facilities. Safely operate at heights and heavy equipment in varying weather conditions. Education/Experience: High school diploma or GED required. 3-5 years of experience in crane service, maintenance, or a related field. Welding experience is a plus. Strong knowledge of mechanical, electrical, and hydraulic systems. Ability to read blueprints and use metrological instruments (e.g., micrometers). Basic organization, communication, and problem-solving skills. Familiarity with OSHA regulations and crane safety standards. Valid driver's license and clean driving record. Ability to travel 75-90% of the time, including overnight stays. Must pass a background check and drug screening. Must be 21 years or older. Preferred Skills in One or More Areas: Millwright work Iron work Pipefitting Electrical meters Basic machining Basic welding Basic rigging Benefits: Guaranteed minimum of 40 hours per week Competitive wages based on experience Travel per diem and expense reimbursement Comprehensive benefits package including: Health insurance Dental insurance Vision insurance Life insurance 401(K) with matching Paid time off Company-provided tools and equipment. About Morgan: For more than 150 years, Morgan Engineering has created a legacy as a world leader in material handling systems. Through the design, production and service of large-scale industrial overhead and gantry-type cranes and mill equipment, we provide the innovative technology and engineering expertise to move our clients' businesses forward. To learn more about our company or apply for this position, visit ************************** Disclaimer: Morgan Engineering provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Area Service Manager _______________________________________________________________ Department: Field Operations Reports To: Territory Operations Manager FLSA: Exempt (Salary) Schedule: Monday-Friday, 8am-5pm (Remote/Travel) Why You Should Join Us! A comprehensive health plan that includes medical, dental, and vision coverage to ensure you and your family have access to the care you need A 401(k)-retirement plan with a generous company match to help you save for your future and achieve your financial goals Other fringe benefits including Birthday & Anniversary bonus, company-wide discounts, legal services, short & long-term disability, etc. Positive work environments that offer work/life balance and professional growth Mission-driven work making a global impact with local roots The opportunity to have hands on work experience with industry leading, innovative technology Position Summary The Area Service Manager oversees field operations within a designated territory or area, managing service technicians and independent contractors to ensure high-quality service delivery. This role involves operational oversight, contractor development, and cross-functional support, requiring strong problem-solving skills and a commitment to customer satisfaction. Essential Duties and Responsibilities The essential functions include, but are not limited to the following: Management of field personnel and contract partners, to include but not limited to service technicians and independent contractors Support and troubleshooting with field personnel inquiries Continuous education into 12V technology and advancements Fulfill daily operational duties of assigned area Operate a clean, organized and hazard free work environment Conducts quality assurance inspections of all facilities, at least once quarterly Maintain a positive and caring atmosphere for customers and employees Ability to think independently and work through service challenges consistently Sells and trains new contractor facilities, maintaining and growing the service network Support of internal departments and personnel, assisting at any opportunity presented Timely submission of required reports and expenses Directs, coordinates and participates in corporate initiatives to improve efficiency Correspondence with management when challenges are presented Maintain the integrity, confidentiality and security of pertinent information and records Adherence to all state and federal rule, regulation and statute Availability to take after-hours and weekend calls Any other duty, as assigned Qualifications High School Diploma or equivalent. 3 years' experience as a Service Technician Ability and desire to travel within designated area/territory Strong written and verbal communication skills Possess excellent telephone skills Detail orientated Physical Demands & Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, kneel and install products into tight spaces; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to walk, reach or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Overtime is limited but required occasionally, and continuous interruptions require flexibility and a willingness to modify plans and behavior when necessary. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills or abilities. #LI-Remote

SERVICE MANAGER | SOUTHAVEN KIA LEAD THE SHOP. SET THE STANDARD. DRIVE RESULTS. Southaven Kia is seeking an experienced, results-driven Service Manager to lead daily operations, develop people, and deliver an exceptional customer experience. This role is for a proven leader who understands how to balance people, process, performance, and profitability-not someone learning on the job. ROLE RESPONSIBILITIES Oversee all daily service department operations Lead, coach, and hold accountable service advisors, technicians, and support staff Drive CSI, retention, and first-visit resolution Manage workflow, productivity, quality control, and efficiency Monitor KPIs, labor performance, warranty compliance, and profitability Enforce manufacturer standards, dealership processes, and safety requirements Recruit, train, and develop top-performing service talent Work cross-functionally with parts, sales, and management leadership REQUIRED QUALIFICATIONS Minimum 5 years of Service Manager experience in a dealership environment Brand-specific certification (Kia preferred) or equivalent OEM certification - required Strong understanding of dealership KPIs, CSI, labor management, and warranty processes Proven leadership, communication, and problem-solving skills Ability to lead in a fast-paced, high-volume environment Professional presence with a customer-first mindset WHY SOUTHAVEN KIA Competitive compensation with performance-based incentives Full benefits package (medical, dental, vision, 401(k)) Established service department with growth opportunity Supportive leadership and modern facility Authority to lead, coach, and build a strong team APPLY HERE OR STOP BY WITH YOUR RESUME If you're an experienced Service Manager ready to lead with confidence and accountability, we want to meet you.

Fairstead is a purpose-driven real estate firm dedicated to building sustainable communities across the country. Headquartered in New York, with offices in Colorado, Florida, Texas, and Washington DC, Fairstead owns a portfolio of more than 27,000 apartments across 28 states that includes 27,000 units under management. Fairstead's commitment to communities is realized through a comprehensive platform that leverages in-house expertise in acquisitions, development, design and construction, asset management, and property management. Fairstead's primary mission is to provide high quality housing to all regardless of income, and to make our stakeholders feel “Right at Home.” We accomplish this through an empathetic and innovative approach, and by utilizing our interdisciplinary platform as an investor, developer, owner, and operator. Fairstead's Core Values: Innovation, Determination, Integrity, Humility, Empathy and Partnerships The Service Manager manages and supervises the repair and maintenance of property buildings. They ensure the timely installation of mechanical equipment and upkeep of Fairstead's property to ensure operational effectiveness. The Service Manager oversees operational efficiency of all electrical equipment and mechanical systems through inspection and repair and ensure that property's premises and facilities are kept clean and hygienic in alignment with Fairstead safety policies and standards. RESPONSIBILITIES: Supervision of other maintenance employees. Taking a leadership position on special projects. Perform a variety of skilled maintenance and repair tasks. Strong knowledge of accident and safety precautions. Proficient in a specific trade with general maintenance and repair skills. Work independently on routine projects and receive assistance for more complex projects. Occasional need to work overtime for special projects or emergencies. BENEFITS: Generous employer contribution for Medical Insurance through Meritain Health. Employer Paid Vision Plans. Company Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%. 12+ paid Holidays. 15 days of PTO. 7 Sick days. Employer Paid Life Insurance. Flexible Spending Account. Nationwide Pet Insurance. Disability Insurance. Laser Correction Discount. Employee Discounts on appliances, apparel, and more. QUALIFICATIONS: Three (3) years experience in property maintenance. Proficient in a specific trade with general maintenance and repair skills. Knowledge of tools, techniques, and terminology of building and mechanical trades. Strong knowledge of accident and safety precautions. Knowledge and experience using a variety of tools and equipment to complete tasks. Great organization and project management skills. Able to implement and improve policies and procedures. Proficient in Microsoft Office Suite. Being knowledgeable in Yardi Software a plus. #Indeed Diversity in backgrounds and experiences is key to Fairstead's success. Being an equal opportunity employer is a central tenet of our philosophy that shapes who we are and the communities we serve. Our goal is to ensure competitive total compensation that is commensurate with experience, location, and other market benchmarks. For information about how we use your personal information, including information submitted for career opportunities, please review our Privacy Policy at *************************************