Customer service manager jobs in Edmond, OK - 502 jobs

Benefits: 401(k) matching Bonus based on performance Company parties Competitive salary Dental insurance Employee discounts Free uniforms Health insurance Opportunity for advancement Paid time off Relocation bonus Signing bonus Training & development Vision insurance Plumbing Careers at Benjamin Franklin Plumbing Do you value professionalism and punctuality? Do you want to work with the best professionals in the plumbing industry? Then you could be a candidate for Benjamin Franklin Plumbing! If you are an individual who values a rewarding career and would like your customers to be genuinely satisfied, you may be a match for our team. Works with the Operations Manager and the General Manager on the following: The Service Manager should be responsible for scheduling and supervising employees to effectively provide service, repair, and installation for customers. The Service Manager supports good customer relations by ensuring that services are provided as scheduled, at competitive prices, and that all applicable codes and regulations are adhered to. Primary Responsibilities: Supervises and delegates service personnel to include assistance with hiring, scheduling personnel, setting work priorities, training, completing time sheets, evaluating performance, and supervising work assignments to ensure effective operations. Assures on-call schedule is complete and fulfilled. Assist on-call technicians as needed. Works with operations to evaluate workload and schedules to maximize production and minimize overtime. Works with operations to ensure each job is completed on time and to customer satisfaction and performs on-site inspections. Works with operations to review service paperwork and ensures all field personnel adhere to procedural reporting and documentation standards. Evaluates staff to determine training requirements and provides recommendations to the Operations Manager. Maintains 70% Billable Efficiency among technicians and works to reduce shop time and downtime. Provides coaching, feedback, and ongoing technical and communication training to all subordinates to increase performance. Inventory management, oversees stocking of trucks, point of contact when technicians need material in the field. Assists with oversight of safety reporting. Participates in all company-sponsored training classes. Manages warranty calls and call-backs. Must maintain a call-back rate of less than 2%. Oversees the management and maintenance of equipment, vehicles, and tractors. Effectively manages conflict resolution with clients through clear communication, promptly addressing all concerns, questions, or problems. Communicates with other departments to ensure the proper transfer of all service work business data. Maintains a professional image at all times by: Wearing only company approved and provided Ben Franklin apparel. Following safety policies and procedures. Abiding by ALL Ben Franklin standards of performance and code of ethics. Maintaining a courteous demeanor with all customers and associates. Maintaining company vehicle, ensuring cleanliness and organization inside and out. Respecting the customer's property. MINIMUM REQUIREMENTS Journeyman or Master Plumbing Certification required At least 5 years in trade as team lead Clean driving record

By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice (************************************** and Terms of Use (********************************************* . I further attest that all information I submit in my employment application is true to the best of my knowledge. **Job Description** **Senior Operations Management Trainee (Senior OMT)** **About BioLife Plasma Services** Every day at BioLife, we feel good knowing that what we do helps improve the lives of patients with rare diseases. While you focus on our donors, we'll support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program, all in a fast-paced, friendly environment. _BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd._ _Equal Employment Opportunity_ Are you a senior leader interested in bringing your expertise to a place where you can feel good about the work you do? Do you want to develop new skills and set yourself up for continued growth? As a **Senior Operations Management Trainee** at BioLife, you will participate in an advanced leadership development program that will take you to our plasma centers across the country. You'll travel up to 95% of the time to learn the business while networking with supportive leaders and prepare yourself for accelerated career growth. After completing the program and obtaining a Plasma Center Operations Manager role, you'll relocate to one of BioLife's locations. **Our growth is your bright future.** Opportunities to grow as a leader are within your reach. With the incredible growth of 235+ BioLife Plasma Services centers across the U.S., the future looks bright for you. When you work at BioLife, you'll feel good knowing what you do makes a difference. **_A typical day for you may include:_** + **Continuous Learning & Development:** The expedited training program lasts approximately six months. Upon completion, you'll have 12 months to obtain a Plasma Center Manager position. During this time, you'll receive hands-on experience and have mentorship opportunities. Drive your own learning plan that covers all aspects of managing our high-volume blood plasma collection facilities. + **Team Management:** You'll use your interpersonal and communication skills to cultivate a positive environment and motivate a team of diverse individuals. Provide employee feedback, conduct performance reviews, support team members' development, participate in staff planning and recruiting, and engage and retain employees. + **Career Advancement:** Work towards obtaining a Plasma Center Operations Manager position by completing the training program, networking, and building relationships across BioLife. As you progress your career at BioLife, you'll have opportunities to open and operate brand new plasma centers. + **Supportive Teamwork:** You'll work in our fast-paced, team environment; provide operational support; conduct management training; problem-solve; and communicate with senior management. + **Exceptional Customer Service:** Retain donors by creating a positive donor experience. You may also assist with production. + **Travel Opportunities:** Learn from and network with BioLife team members across the country. You'll be able to return home every other weekend. **REQUIRED QUALIFICATIONS:** + Relocation Required upon graduation/completion of Trainee Program. You will be able to choose which location you would like to apply to. + 3-5 years of experience leading medium to large teams (20+ direct reports) + Up to 90-100% travel during the Trainee Program + Ability to walk and/or stand for the entire work shift + Willingness to travel and work at various BioLife locations across the country + Ability to work evenings, weekends, and holidays + Have a valid driver's license for the entire duration of the program + Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees + Ability to lift up to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs. + Fine motor coordination, depth perception, and ability to hear equipment from a distance + Due to potential exposure to bloodborne pathogens (risk level 1), 90% of work tasks require prolonged glove wear **PREFERRED QUALIFICATIONS:** + Associates or Bachelor's Degree + Experience working with SOPs, GDP, GMP, CLIA, and the FDA + Experience working in a highly regulated or high-volume retail environment + Excellent interpersonal, organizational, technical, and leadership skills **About BioLife Plasma Services** Every day at BioLife, we feel good knowing that what we do helps improve the lives of patients with rare diseases. While you focus on our donors, we'll support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program, all in a fast-paced, friendly environment. _BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd._ _Equal Employment Opportunity_ \#LI-Remote **BioLife Compensation and Benefits Summary** We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. **For Location:** USA - PA - Virtual **U.S. Base Salary Range:** $80,000.00 - $110,000.00 The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The actual base salary offered will be in accordance with state or local minimum wage requirements for the job location. U.S. based employees may be eligible for short-term and/or long-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation. **EEO Statement** _Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law._ **Locations** USA - PA - Virtual **Worker Type** Employee **Worker Sub-Type** Regular **Time Type** Full time **Job Exempt** Yes

We Are: A global professional services organization, which includes being a vital services partner to the world's major cloud providers - ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career! The Accenture ServiceNow Business Group's platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform. Accenture's ServiceNow practice can help any organization determine how to best respond to changing business needs and coordinate services across the enterprise for greater speed, agility and efficiency, all delivered at scale. Learn more about ServiceNow at Accenture Here You Are: A ServiceNow Delivery Lead Manager responsible for the successful delivery of ServiceNow solutions and services in a client consulting environment. * An experienced ServiceNow developer. * You're willing to roll up your sleeves to develop in the ServiceNow platform for our clients. * You take time to seek out information about new applications in ServiceNow and stay up to date on the latest offerings. * You are someone that is process oriented and prefers order over chaos. * You are comfortable asking for help from peers and Subject Matter Experts * Strong background working with Enterprise Software companies and/or Consulting companies. The Work: * Lead consulting engagements from post sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes. * Manage all aspects of project delivery and solution delivery * Lead and manage the implementation project team * Prepare all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports * Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress * Drive the continuous improvements of our implementation methodology and service offerings based on client experiences * Proven experience of leading the deployment of Enterprise Software (ideally ITIL related) solutions in client environments * Strong background working with Enterprise Software companies and/or Consulting companies * Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems * As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities. Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements. Qualification Basic Qualifications * Minimum 5 Years' knowledge and experience working with or implementing ServiceNow * Minimum 3 Years' experience in JavaScript or related application development * Completed Certification - ServiceNow Certified System Administrator (CSA) * Minimum of 1 ServiceNow Certified Implementation Specialist (CIS) certifications * Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years work experience) Bonus Points if you have * PMP or CSM certification * Strong interpersonal skills, customer centric attitude * Proven team player and team builder * Strong organizational and analytical skills * Familiarity with SaaS deployments and its supporting architecture * A degree or equivalent, preferably in Information Technology and a proven background in consulting and project management * ITIL V3 or V4 Foundations Certification preferred Professional Skill Requirements * Proven ability to build, manage and foster a team-oriented environment * Proven ability to work creatively and analytically in a problem-solving environment * Desire to work in an information systems environment. * Excellent communication (written and oral) and interpersonal skills. * Excellent leadership and management skills. Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. Role Location Annual Salary Range California $94,400 to $266,300 Cleveland $87,400 to $213,000 Colorado $94,400 to $230,000 District of Columbia $100,500 to $245,000 Illinois $87,400 to $230,000 Maryland $94,400 to $230,000 Massachusetts $94,400 to $245,000 Minnesota $94,400 to $230,000 New York/New Jersey $87,400 to $266,300 Washington $100,500 to $245,000 #LI-NA-FY25 Locations

The Boat Services Manager is under the supervision of the Boat Manager. This role will manage and provide daily direction to the associates in the Boat Service area within a Bass Pro Shops or Free-Standing Store to include inventory control, service, warranty, rigging, delivery, detail and parts activities. ESSENTIAL FUNCTIONS: Supports the Boat Manager in the achievement of the departments or dealership's financial goals for the Service area to include Service and Parts Sales, Gross Margin, Inventory Shrinkage and Payroll Goals. Provides daily supervision and direction to the associates in the Service Department. Schedules and assigns all service, rigging and warranty work orders; ensure work orders are completed to the customer's satisfaction on a timely basis. Maintains and constantly strives to increase associate productivity. Maintains a safe, clean and secure work environment. Supports a strong commitment to world class customer service and ensure a pleasant and productive shopping experience for all customers. Assists the Boat Manager to staff the Service area with customer-oriented associates; participate in interviewing and makes recommendations for selection; coordinate training; consults with Boat Manager and gives input on preparation of performance appraisals; prepares weekly work schedules; coaches and motivates associates to promote positive customer relations and a productive team-oriented work environment. Resolves customer and associate opportunities with Boat Manager. Assists the Boat Manager with coordination of all "Special Events" to include Boat Shows, Classic events and / or other on or off-site promotional activities. Manages and ensures accuracy of unit and parts inventories. Ensures warranty claims are created, submitted and warranty payments received on a timely basis. Ensures products are properly detailed and unit deliveries are conducted in a friendly and professional manner as scheduled. Assists the Boat Manager in executing other Supervisory responsibilities in accordance with the Company's policies and applicable laws, including interviewing; training; planning; assigning and directing work; measuring and evaluating performance; addressing complaints and resolving problems; maintaining a positive, harassment free working environment for all associates. ALL OTHER DUTIES AS ASSIGNED. EXPERIENCE/QUALIFICATIONS: * Experience: 2-4 years in Retail Boating or similar industry; Supervisory experience is a plus KNOWLEDGE, SKILLS AND ABILITY: Ability to calculate figures and amounts such as discounts, commissions, and percentages Ability to read and analyze certain reports Ability to effectively present information and respond to questions from Managers, associates, customers, and the public Ability to conduct meetings and presentations to groups Proficiency with PC-based word processing, spreadsheets, data based management and electronic point of sale and inventory management systems Demonstrated strong interpersonal skills Ability to establish and maintain effective working relationships with co-workers, associates, customers and with the Corporate Staff TRAVEL REQUIREMENTS: * N/A PHYSICAL REQUIREMENTS: * Regularly performs computer work, walks and stands * Occasionally sits and lifts up to 50lbs INDEPENDENT JUDGEMENT: * Performs duties within scope of general company policies, procedures, and objectives. Analyzes problems and performs needs assessments. Uses judgment in adapting broad guidelines to achieve desired result. Regular exercise of independent judgment within accepted practices. Makes recommendations that affect policies, procedures, and practices. Full Time Benefits Summary: Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions! Medical Dental Vision Health Savings Account Flexible Spending Account Voluntary benefits 401k Retirement Savings Paid holidays Paid vacation Paid sick time Bass Pro Cares Fund And more! Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law. Reasonable Accommodations Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at ************************. Cabela's

Job Description ABOUT VEG In 2014, VEG was born with a mission to help people and their pets when they need it most. This meant challenging the status quo and fixing everything that was wrong with the ER experience. Since then, we've expanded rapidly, with hospitals nationwide open 24/7, 365 days a year, and created a better emergency experience-not only for people and their pets, but also for everyone who works here-our VEGgies! At VEG we find a way to say yes to the career you want in veterinary emergency medicine. This means transforming how ER works, from our open-concept hospitals, where you can handle emergency cases of every kind (even exotics!) to our immersive, customer-focused experience, which helps us give people and their pets the care they deserve. This also means saying yes to creating the greatest experience possible for our VEGgies. Yes to working in an environment where you can find your place and feel valued for the amazing work you do. Yes to having unparalleled opportunities for learning and mentorship so you can grow where you want to go in your career. And yes to making an impact here in ways you never thought possible. VEG is a 2025 and 2026 certified Great Place to Work . THE JOB As a Customer Experience Coordinator, your job is to define the customer's experience through service, focus, and participation-so, you are passionate about perfecting the experience before, during, and after their time at VEG. Outgoing and personable, with each customer, you conduct yourself professionally in both demeanor and presence. You find ways to say yes and put patient and customer experience above all else. In this role, you'll have the opportunity to grow where you want to go, building valuable experience and paving the way for your career to take unexpected and rewarding directions. WHAT YOU'LL DO Greet every customer with warmth and urgency, whether in person, over the phone, or online Oversee all customer communications (calls, emails, texts), record details accurately, and route urgent medical calls to a doctor quickly Deliver personalized, memorable experiences-always looking for creative ways to say "yes" to customer needs Listen with empathy, resolve concerns quickly, and anticipate issues before they escalate Keep nurses and doctors updated on customer needs for a seamless care experience. Provide confidential, compassionate guidance on financial options and end-of-life decisions Process payments accurately while protecting personal and financial information Follow up with customers after visits to check on their pet's care and strengthen relationships Celebrate and capture special moments (with permission), creating lasting connections between customers, their pets, and the hospital WHAT YOU NEED 2+ years of experience in a customer service role Advanced knowledge in computer programs and practice management software Highly organized, with strong attention to detail A strong communicator; able to interact positively with anyone and everyone A strong multitasker, able to thrive amid chaos High emotional intelligence, able to read a room and plan and act accordingly Adaptable and amenable in high stakes environments Must be willing to work in a noisy environment with strong or unpleasant odors Availability to work nights, weekends, and holidays on a rotating or as needed basis based on hospital needs Work well in a fast-paced environment with people from all backgrounds and different personality types WHO YOU ARE Empathetic, instinctively taking a people-centric approach, whether supporting your colleagues or making an effort to understand different perspectives Have a sense of humility; acknowledging mistakes, sharing credit with others, and lifting up your team's' accomplishments Feel a strong sense of ownership over your work, taking responsibility for outcomes and staying committed to achieving long-term, impactful results Curious by nature; you ask insightful questions and continuously seek out opportunities to learn and grow your skills and knowledge HOW WE INVEST IN YOU Competitive compensation, including base and 401K match Comprehensive health and wellness benefits that start on day one, including QPR training and access to free therapy or counseling Based on your role, you may be eligible for equity after one year of full time, active employment with VEG, so you can share in our growth and success A BIG focus on learning and growth, from VEG-created clinical and leadership programs to unlimited ER CE + travel stipend (no really!). Full-time credentialed VEGgies receive a $2,500/year travel stipend. Full-time uncredentialed VEGgies receive a $1,000/year travel stipend. Clinical student loan repayment so you don't need to worry about your student debt Paid parental leave, up to 10 weeks at 100% of regular salary and inclusive fertility and family-building care for all types of families Flexible work schedules to support your life outside of work Generous employee referral program, so our awesome people can bring in more awesome people And the little (big) things, like comfy scrubs, cool VEG swag, and food in the fridge for when you're hungry DEI At VEG, diversity is not just a word-it's a strength that fuels innovation and kindness. Our mission is "Helping people and their pets when they need it most." And we do that better when our VEGgies (employees) feel valued, respected, and empowered to bring their authentic selves to work. That's why we're devoted to creating an environment that reflects the diverse communities we serve-where different perspectives are not only welcomed but celebrated. We are focused on providing equitable opportunities for growth, promoting inclusive decision-making, and ensuring that everyone's perspective is considered. Saying yes to VEG means helping us build a culture where your unique experiences and background contribute to a shared vision: being the world's veterinary emergency company.

Description We are looking for an experienced Customer Service Manager to lead and inspire a team in delivering exceptional service and operational excellence. Based in Oklahoma City, Oklahoma, this role involves overseeing a dynamic group of specialists, ensuring efficiency, and aligning efforts with company goals. The ideal candidate will have a passion for employee engagement, strategic planning, and driving measurable results. Responsibilities: - Lead, mentor, and develop a team of specialists to achieve growth and deliver high-quality service. - Address employee performance concerns through corrective actions and support processes. - Monitor and improve team operations to ensure alignment with organizational objectives. - Analyze operational data to identify inefficiencies and implement strategies for optimization. - Conduct regular audits to maintain quality standards and resolve any discrepancies. - Act as the primary contact for resolving technology, communication, and execution challenges. - Collaborate with senior leadership to align strategies and drive company initiatives. - Facilitate new business projects, ensuring team readiness and smooth implementation. - Promote a culture of engagement, satisfaction, and productivity among employees. Requirements - Proficiency in Microsoft Office applications, including Outlook, Excel, and Word. - Strong analytical skills with the ability to interpret data and inform decision-making. - Excellent communication and collaboration abilities, particularly with senior leadership. - Proven ability to manage priorities and perform effectively in a fast-paced environment. - Flexibility to adapt to changes and new challenges. - High school diploma or equivalent required; familiarity with retail merchandising operations preferred. - Basic math skills for practical calculations, including percentages and ratios. - Ability to define problems, analyze data, and draw valid conclusions in diverse situations. TalentMatch Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

Store - OKC-NORMAN, OKDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs Plan and lead the execution of class and in-store events in accordance with Company programs Lead the omnichannel processes Manage and execute shrink and safety programs Assist with cash reconciliation and bank deposits Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed Assist with the onboarding of new Team Members Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development Serve as Manager on Duty (MOD) Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others Acknowledge customers, help locate the product and provide solutions Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget Manage and execute the shrink and safety programs Cross train in Custom Framing selling and production In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager Other duties as assigned Preferred Knowledge/Skills/Abilities Preferred Type of experience the job requires: Retail management experience preferred Physical Requirements Work Environment Ability to remain standing for long periods of time Ability to move throughout the store Regular bending, lifting, carrying, reaching, and stretching Lifting heavy boxes and accessing high shelves by ladder or similar equipment If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit ***************** At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit ***************** Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster

DEFINITION: Responsible for the administrative and clinical supervision of staff on a treatment team providing outpatient services to children, families, and adults. SUPERVISION. Position is supervised by the Outpatient Manger or Director. Position provides supervision and clinical leadership to assigned program staff within designated clinical team. DUTIES AND RESPONSIBILITIES: * Promotes a clinical culture in the Outpatient Services Department that is welcoming, engaging and accessible. * Fosters a professional environment that uses evidence-based practices to provide services focused on behavioral healthcare, physical healthcare, and social needs. These integrated services are recovery-focused, strengths-based, culturally competent, patient centered, trauma-informed, gender sensitive, age appropriate and co-occurring capable. * Responsible for assigned staff within designated treatment team and overseeing the following under the direction and guidance of the Program Manager or Director: training of staff, the assignment of staff duties; oversight of workload and productivity of program staff; staff compliance with agency policies and procedures; staff compliance with credentialing requirements; staff competency and use of instruments required by agency payors and/or commonly used by professionals in their field; approving timesheets and travel claims; conducting employee performance evaluations, and facilitation of treatment team consultations. * Responsible for comprehensive training including orienting new staff to intakes, assessments, integrated and person-centered treatment plans, treatment plan reviews, treatment plan updates, progress notes, discharges, and all documentation requirements. * Responsible for ensuring new staff meet core competencies in all documentation requirements within probationary period. * Responsible for ongoing quality management of all documentation by staff. Provides ongoing support and training in current procedures and requirements to ensure that all staff continue to meet core competencies and agency requirements. * Participate in peer review and other quality assurance committees. * Provide clinical services, including intakes and treatment plans, crisis counseling, therapy, and care coordination. Seeks consultation, as appropriate, with Senior Supervisors, Program Manager or Director regarding crisis situations, including potential safety concerns. * Maintain clinical records in a timely manner as required by agency, state or federal funding sources and accreditation authorities. Completes all required forms and maintain same in a manner consistent with requirements. * Must return phone calls and cell texts promptly and check and respond to email daily. * Maintain professional competency in his/her discipline through appropriate professional clinical training, attendance at workshops and conferences, and via consultation with other professionals. * Employee will comply with all requirements to maintain professional licensure. * Completes all agency required training within established deadlines. * Meets productivity expectation as established by Program Director. * Perform other duties as required and/or assigned by Director and/or Executive Staff.

Marshalls At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer. Job Description: Opportunity: Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service. Creates a positive internal and external customer experience Promotes a culture of honesty and integrity; maintains confidentiality Takes an active role in training and mentoring Associates on front end principles Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates Addresses customer concerns and issues promptly, ensuring a positive customer experience Ensures Associates execute tasks and activities according to store plan; prioritizes as needed Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates Provides and accepts recognition and constructive feedback Partners with Management on Associate training needs to increase effectiveness Ensures adherence to all labor laws, policies, and procedures Promotes credit and loyalty programs Supports and participates in store shrink reduction goals and programs Promotes safety awareness and maintains a safe environment Other duties as assigned Who We're Looking For: You. Available to work flexible schedule, including nights and weekends Strong understanding of merchandising techniques Capable of multi-tasking Strong communication and organizational skills with attention to detail Able to respond appropriately to changes in direction or unexpected situations Team player, working effectively with peers and supervisors Able to train others 1 year retail and 6 months of leadership experience Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Applicants with arrest or conviction records will be considered for employment. Address: 12444 NW 10TH Street Bldg D Location: USA Marshalls Store 1335 Yukon OKThis position has a starting pay range of $13.00 to $13.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

The first 3 letters in workplace safety are Y-O-U!TK Elevator is currently seeking an experienced Operations Manager- Service/Repair in Oklahoma City, OK. Responsible for successfully managing all service and repair operations to ensure that the department functions profitably and exceeds the annual budgetary plan. ESSENTIAL JOB FUNCTIONS: * Supervises superintendents and employees by providing direction and training, and communicating company policies, procedures and objectives. Includes hiring, and supervising performance management and progressive discipline. * Administers company safety program. Includes performing safety audits on a weekly basis and stressing the importance of safety to all employees. * Visits job sites and performs quality audits to ensure that repairs are being completed efficiently and in a cost effective manner. Expectation is for a manager to spend four hours a day in the field working with technicians and meeting with customers. * Uses accounting reports and Map Point to review route management and callbacks. Includes making necessary changes to improve profitability. * Provides technical input to sales staff on the scope of work and materials needed to bid repair work. Includes calculating labor and material costs. * Monitors the three callbacks in 30 days program and take a lead in keeping cancellations under 3%. * Works with Branch Manager and service and repair Sales Managers to address customers' needs. Communicates daily with customers that have down cars. * Maintains up-to-date knowledge of all federal, state and local elevator industry code requirements. * Maintains strong familiarity of company products by attending company training classes and reviewing factory equipment updates and supplier goods. Includes working with regional field trainers. * Administer parts program for contract service and repair to meet budget expectations and customer satisfaction. * Performs other duties as may be assigned. EDUCATION & EXPERIENCE: * Bachelor's degree (only to be substituted with extensive industry and management experience); or two years' experience managing on a branch departmental level; or an equivalent combination of education and experience * Requires a valid driver's license and a satisfactory Motor Vehicles Report. * Thorough knowledge of the elevator industry and general management methods within the elevator industry * Ability to define problems, collect data, establish facts, and draw valid conclusions * Ability to interpret an extensive variety of technical instructions in mathematical or diagram form, and deal with several abstract and concrete variables Provided they meet all eligibility requirement under the applicable plan documents, employees will be offered * Medical, dental, and vision coverage * Flexible spending accounts (FSA) * Health savings account (HSA) * Supplemental medical plans * Company-paid short- and long-term disability insurance * Company-paid basic life insurance and AD&D * Optional life and AD&D coverage * Optional spouse and dependent life insurance * Identity theft monitoring * Pet insurance * Company-paid Employee Assistance Program (EAP) * Tuition reimbursement * 401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed. Additional benefits include: * 15 days of vacation per year * 11 paid holidays each calendar year (10 fixed, 1 floating) * Paid sick leave, per company policy * Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment) Eligibility requirements for these benefits will be controlled by applicable plan documents. This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies.

Job Posting Title TRC Service Supervisor Agency 695 OKLAHOMA TAX COMMISSION Supervisory Organization Job Posting End Date Refer to the date listed at the top of this posting, if available. Continuous if date is blank. Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above. Estimated Appointment End Date (Continuous if Blank) Full/Part-Time Full time Job Type Regular Compensation TRC Service Supervisor Salary - $81,000 WHY YOU'LL LOVE IT HERE! TRANSPARENCY. FAIRNESS. COMPLIANCE. The Oklahoma Tax Commission is committed to leading Oklahoma with unparalleled customer service. Our mission is to promote tax compliance through serving taxpayers with transparency and fairness in administration of the tax code and unparalleled customer service. Check out our About Us page to learn why we are passionate about tax compliance and believe it is the career for you! There are perks to working for the OTC. We know that benefits matter, and that is why we offer a competitive benefits package for all eligible employees: Generous state-paid benefit allowance to help cover insurance premiums. A wide choice of insurance plans with no pre-existing condition exclusions or limitations. Flexible spending accounts for health care expenses and/or dependent care. A Retirement Savings Plan with a generous match. 15 days of paid vacation and 15 days of sick leave for full-time employees the first year. 11 paid holidays a year. Paid Maternity leave for eligible employees. Employee discounts with a variety of companies and venders. A Longevity Bonus for years of service. JOB SUMMARY The TRC Service Supervisor will lead and manage a team of Taxpayer Resource Center Representatives and Senior Representatives. This leadership role is responsible for overseeing daily operations, ensuring high-quality customer service, and driving team performance in delivering accurate and timely tax support. The supervisor will leverage in-depth technical expertise in tax legislation, strong leadership skills, exceptional problem-solving abilities, and advanced data analysis skills to guide the team in resolving complex tax issues. The ability to use data to tell a story, identify trends, and visualize key performance indicators will be critical in improving operations and decision-making. This position also involves performance management, training, coaching, and process improvement to ensure the call center meets its goals DUTIES AND RESPONSIBILITIES Supervise a team of Taxpayer Resource Center Representatives and Senior Representatives, ensuring that all team members provide exceptional service to taxpayers. Lead by example, providing guidance, feedback, and support to foster a positive and efficient work environment. Manage day-to-day call center operations, ensuring that call volume targets, service levels, and performance metrics are met. Continuously monitor team performance and implement strategies to maintain high productivity and quality. Provide advanced support for escalated tax inquiries and complex customer issues. Use in-depth technical tax knowledge and critical thinking to resolve difficult cases, ensuring customer satisfaction and compliance with tax regulations. Partner with the Learning and Development teams on creating training programs for new hires and ongoing skill development for current employees. Provide regular coaching sessions to ensure team members stay updated on changes to tax laws and policies and improve their customer service and technical skills. Conduct performance reviews, set team goals, and track individual employee performance metrics. Provide constructive feedback and performance improvement plans when necessary to ensure continuous improvement. Ensure that all team activities comply with relevant tax laws, data security regulations, and call center policies. Perform regular audits of team interactions, documentation, and case records to ensure accuracy and adherence to compliance standards. Identify opportunities for process improvements and efficiencies within the call center operations. Work with Process Manager and senior leadership to implement new tools, technologies, or workflows that will improve team performance and service delivery. Utilize data to track team performance, identify trends, and uncover areas for improvement. Use data analysis techniques to tell a story that highlights key findings, operational challenges, and successes. Create data visualizations (dashboards, reports) to present actionable insights in an easily digestible format to senior leadership and the team. Regularly analyze call center data to track team and individual performance against key metrics such as call resolution times, customer satisfaction, and service levels. Provide regular reports on these metrics to leadership and use data to drive informed decision-making and process optimization. Handle the most challenging customer escalations, using advanced de-escalation techniques to resolve conflicts and maintain a positive customer experience. Train team members on best practices for managing difficult situations. Work closely with other departments, including agency partners, Audit Teams, and IT, to resolve issues that require cross-departmental coordination. Communicate key updates regarding tax legislation and call center policies to the team. Foster a positive work culture by recognizing team achievements, promoting employee engagement, and maintaining high morale even in challenging situations. Organize team-building activities or events to support team cohesion. Perform other job duties as assigned. COMPLEXITY OF KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of In-depth knowledge of tax laws, tax filing requirements, tax forms, and tax software. Strong understanding of state and local tax regulations and the ability to guide a team in navigating complex tax issues. Proficient in CRM systems, tax software, and Microsoft Office (Excel, Word, Outlook). Experience using data to identify trends, track KPIs, and make informed decisions that drive operational improvements. Skills in Proven leadership experience in managing a call center or customer service team, including supervising, coaching, and mentoring staff. Experience in conducting performance reviews and developing performance improvement plans. Strong analytical and problem-solving skills to handle complex tax issues and provide solutions to escalated cases. Strong interpersonal skills with the ability to communicate complex tax information clearly to customers and team members High level of empathy, patience, and listening skills to manage sensitive customer interactions. Strong attention to detail in ensuring that all team activities, customer interactions, and documentation comply with tax laws and internal policies. Excellent time management and organizational skills, with the ability to prioritize and manage multiple responsibilities effectively. Ability to Inspire and motivate a team to meet and exceed performance targets while maintaining high service levels. Assess challenging customer interactions and implement appropriate resolution strategies. UtilizeAdvanced de-escalation techniques to manage and resolve high-stress situations with upset clients. Coach team members on effective conflict resolution and ensure that customer concerns are addressed professionally. Interpret data and translate complex information into actionable insights and narratives. Present data in clear, visual formats (e.g., dashboards, charts) to communicate key performance indicators and insights to leadership. MINIMUM QUALIFICATIONS A bachelor's degree in accounting, finance, business administration, or a related field; Plus, 3 years of experience in a call center, customer service, or tax-related environment, with at least 2 years in a supervisory or leadership role; OR an equivalent combination of education and experience. PREFERRED QUALIFICATIONS Master's degree in accounting, finance, business administration or a related field Experience with IRS tax systems or similar platforms is highly desirable. Bilingual proficiency in English and Spanish PHYSICAL DEMANDS Ability to sit and stand for extended periods of time. Exhibit manual dexterity and hand-eye coordination to operate a computer, keyboard, photocopier, telephone, calculator and other office equipment. Ability to see and read a computer screen and printed material with or without vision aids. Ability to hear and understand speech at normal levels, with or without aids. Ability to communicate clearly. Physical ability to lift up to 15 pounds, to bend, stoop, climb stairs, walk and reach. Duties are normally performed in an office environment with a moderate noise level. SPECIAL REQUIREMENTS Travel may be required for this position. Applicants may need to have reliable transportation and be willing and able to perform all job-related travel. Possession and maintenance of a valid Oklahoma State Driver's License is also required. Willingness to work additional hours, including overtime, during peak periods of the tax season to meet deadlines and ensure timely completion of tasks. Oklahoma Tax Commission's normal work hours are Monday through Friday, 7:30am to 4:30pm. This schedule may require minor flexibility based on the needs of the agency. The primary work location will be on-site at the Oklahoma Tax Commission. Occasionally, telework may be requested based on the needs of the agency, division, and section. If applicable, applicant must be willing and able to work on-site with occasional telework at an off-site location, generally in the applicant's home. To work remotely, an applicant must have a secure internet connection and a dedicated telephone (landline) or smart phone device during scheduled working hours. This position has access to Federal Tax Information (FTI) and is required to uphold the strictest standards of confidentiality as an essential part of its job responsibilities. This includes safeguarding all tax information obtained from records, files, tax returns, and departmental investigations, whether in paper, electronic, or verbal form. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. All offers of employment will be contingent upon successful completion of a fingerprint-based background check, reference check and federal and state tax compliance check. Equal Opportunity Employment The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability. Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub. If you are needing any extra assistance or have any questions relating to a job you have applied for, please click the link below and find the agency for which you applied for additional information: Agency Contact

Job Posting Title TRC Service Supervisor Agency 695 OKLAHOMA TAX COMMISSION Supervisory Organization Job Posting End Date Refer to the date listed at the top of this posting, if available. Continuous if date is blank. Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above. Estimated Appointment End Date (Continuous if Blank) Full/Part-Time Full time Job Type Regular Compensation TRC Service Supervisor Salary - $81,000 WHY YOU'LL LOVE IT HERE! TRANSPARENCY. FAIRNESS. COMPLIANCE. The Oklahoma Tax Commission is committed to leading Oklahoma with unparalleled customer service. Our mission is to promote tax compliance through serving taxpayers with transparency and fairness in administration of the tax code and unparalleled customer service. Check out our About Us page to learn why we are passionate about tax compliance and believe it is the career for you! There are perks to working for the OTC. We know that benefits matter, and that is why we offer a competitive benefits package for all eligible employees: * Generous state-paid benefit allowance to help cover insurance premiums. * A wide choice of insurance plans with no pre-existing condition exclusions or limitations. * Flexible spending accounts for health care expenses and/or dependent care. * A Retirement Savings Plan with a generous match. * 15 days of paid vacation and 15 days of sick leave for full-time employees the first year. * 11 paid holidays a year. * Paid Maternity leave for eligible employees. * Employee discounts with a variety of companies and venders. * A Longevity Bonus for years of service. JOB SUMMARY The TRC Service Supervisor will lead and manage a team of Taxpayer Resource Center Representatives and Senior Representatives. This leadership role is responsible for overseeing daily operations, ensuring high-quality customer service, and driving team performance in delivering accurate and timely tax support. The supervisor will leverage in-depth technical expertise in tax legislation, strong leadership skills, exceptional problem-solving abilities, and advanced data analysis skills to guide the team in resolving complex tax issues. The ability to use data to tell a story, identify trends, and visualize key performance indicators will be critical in improving operations and decision-making. This position also involves performance management, training, coaching, and process improvement to ensure the call center meets its goals DUTIES AND RESPONSIBILITIES * Supervise a team of Taxpayer Resource Center Representatives and Senior Representatives, ensuring that all team members provide exceptional service to taxpayers. * Lead by example, providing guidance, feedback, and support to foster a positive and efficient work environment. * Manage day-to-day call center operations, ensuring that call volume targets, service levels, and performance metrics are met. * Continuously monitor team performance and implement strategies to maintain high productivity and quality. * Provide advanced support for escalated tax inquiries and complex customer issues. * Use in-depth technical tax knowledge and critical thinking to resolve difficult cases, ensuring customer satisfaction and compliance with tax regulations. * Partner with the Learning and Development teams on creating training programs for new hires and ongoing skill development for current employees. * Provide regular coaching sessions to ensure team members stay updated on changes to tax laws and policies and improve their customer service and technical skills. * Conduct performance reviews, set team goals, and track individual employee performance metrics. * Provide constructive feedback and performance improvement plans when necessary to ensure continuous improvement. * Ensure that all team activities comply with relevant tax laws, data security regulations, and call center policies. * Perform regular audits of team interactions, documentation, and case records to ensure accuracy and adherence to compliance standards. * Identify opportunities for process improvements and efficiencies within the call center operations. * Work with Process Manager and senior leadership to implement new tools, technologies, or workflows that will improve team performance and service delivery. * Utilize data to track team performance, identify trends, and uncover areas for improvement. * Use data analysis techniques to tell a story that highlights key findings, operational challenges, and successes. * Create data visualizations (dashboards, reports) to present actionable insights in an easily digestible format to senior leadership and the team. * Regularly analyze call center data to track team and individual performance against key metrics such as call resolution times, customer satisfaction, and service levels. * Provide regular reports on these metrics to leadership and use data to drive informed decision-making and process optimization. * Handle the most challenging customer escalations, using advanced de-escalation techniques to resolve conflicts and maintain a positive customer experience. * Train team members on best practices for managing difficult situations. * Work closely with other departments, including agency partners, Audit Teams, and IT, to resolve issues that require cross-departmental coordination. * Communicate key updates regarding tax legislation and call center policies to the team. * Foster a positive work culture by recognizing team achievements, promoting employee engagement, and maintaining high morale even in challenging situations. * Organize team-building activities or events to support team cohesion. * Perform other job duties as assigned. COMPLEXITY OF KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of * In-depth knowledge of tax laws, tax filing requirements, tax forms, and tax software. * Strong understanding of state and local tax regulations and the ability to guide a team in navigating complex tax issues. * Proficient in CRM systems, tax software, and Microsoft Office (Excel, Word, Outlook). * Experience using data to identify trends, track KPIs, and make informed decisions that drive operational improvements. Skills in * Proven leadership experience in managing a call center or customer service team, including supervising, coaching, and mentoring staff. * Experience in conducting performance reviews and developing performance improvement plans. * Strong analytical and problem-solving skills to handle complex tax issues and provide solutions to escalated cases. * Strong interpersonal skills with the ability to communicate complex tax information clearly to customers and team members * High level of empathy, patience, and listening skills to manage sensitive customer interactions. * Strong attention to detail in ensuring that all team activities, customer interactions, and documentation comply with tax laws and internal policies. * Excellent time management and organizational skills, with the ability to prioritize and manage multiple responsibilities effectively. Ability to * Inspire and motivate a team to meet and exceed performance targets while maintaining high service levels. * Assess challenging customer interactions and implement appropriate resolution strategies. * UtilizeAdvanced de-escalation techniques to manage and resolve high-stress situations with upset clients. * Coach team members on effective conflict resolution and ensure that customer concerns are addressed professionally. * Interpret data and translate complex information into actionable insights and narratives. * Present data in clear, visual formats (e.g., dashboards, charts) to communicate key performance indicators and insights to leadership. MINIMUM QUALIFICATIONS * A bachelor's degree in accounting, finance, business administration, or a related field; * Plus, 3 years of experience in a call center, customer service, or tax-related environment, with at least 2 years in a supervisory or leadership role; * OR an equivalent combination of education and experience. PREFERRED QUALIFICATIONS * Master's degree in accounting, finance, business administration or a related field * Experience with IRS tax systems or similar platforms is highly desirable. * Bilingual proficiency in English and Spanish PHYSICAL DEMANDS Ability to sit and stand for extended periods of time. Exhibit manual dexterity and hand-eye coordination to operate a computer, keyboard, photocopier, telephone, calculator and other office equipment. Ability to see and read a computer screen and printed material with or without vision aids. Ability to hear and understand speech at normal levels, with or without aids. Ability to communicate clearly. Physical ability to lift up to 15 pounds, to bend, stoop, climb stairs, walk and reach. Duties are normally performed in an office environment with a moderate noise level. SPECIAL REQUIREMENTS Travel may be required for this position. Applicants may need to have reliable transportation and be willing and able to perform all job-related travel. Possession and maintenance of a valid Oklahoma State Driver's License is also required. Willingness to work additional hours, including overtime, during peak periods of the tax season to meet deadlines and ensure timely completion of tasks. Oklahoma Tax Commission's normal work hours are Monday through Friday, 7:30am to 4:30pm. This schedule may require minor flexibility based on the needs of the agency. The primary work location will be on-site at the Oklahoma Tax Commission. Occasionally, telework may be requested based on the needs of the agency, division, and section. If applicable, applicant must be willing and able to work on-site with occasional telework at an off-site location, generally in the applicant's home. To work remotely, an applicant must have a secure internet connection and a dedicated telephone (landline) or smart phone device during scheduled working hours. This position has access to Federal Tax Information (FTI) and is required to uphold the strictest standards of confidentiality as an essential part of its job responsibilities. This includes safeguarding all tax information obtained from records, files, tax returns, and departmental investigations, whether in paper, electronic, or verbal form. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. All offers of employment will be contingent upon successful completion of a fingerprint-based background check, reference check and federal and state tax compliance check. Equal Opportunity Employment The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability. Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub. If you are needing any extra assistance or have any questions relating to a job you have applied for, please click the link below and find the agency for which you applied for additional information: Agency Contact

Job Description Why This Role Exists: GRA Services International is growing fast. We are expanding from 8,500 square feet by adding an additional 25,000 square feet, implementing automation, increasing chemical production and storage, and scaling our systems. Growth is exciting, but it also creates pressure. We are looking for a Manager of Operations who wants ownership, not oversight. Someone who sees gaps, friction, and inefficiencies and feels compelled to fix them. If you are a hands-on leader looking for a role where you are actively involved in execution, problem-solving, and building scalable systems in a fast-moving environment, this role will feel energizing. If you enjoy building order out of complexity and being accountable for results, keep reading. What We Offer: Total compensation of $100,000 to $150,000. Benefits: GRA covers employee, spouse, and children through CrowdHealth Profit sharing eligibility after 12 months Formal Sandler sales and leadership training as part of your development at GRA What You Will Own: Inventory and Production Oversight Maintain accurate inventory, forecast materials, and ensure production has what it needs without delays Procurement and Vendor Management Source and negotiate with domestic and international vendors, manage logistics and freight, and maintain strong supplier relationships Facility Expansion and Automation Coordinate the 25,000 square foot buildout, work with contractors and engineers, and support the rollout of new automation systems Safety, Compliance, and Quality Implement and reinforce OSHA and EHS standards, chemical handling requirements, SDS, labeling, and quality control processes Operational Leadership Oversee daily warehouse and production operations, build SOPs, improve workflows, and communicate clearly with a bilingual team while maintaining accountability Financial and Analytical Support Assist with budgeting, forecasting, cost analysis, and procurement planning to support strong operational and financial decision making What You Will Need to Be Successful: Minimum of 3 years experience in manufacturing, industrial, or chemical operations Strong procurement and negotiation background with domestic and international vendors Knowledge of inventory systems, logistics, and material flow Project management experience working with contractors, engineers, and facility buildouts Working understanding of OSHA and EHS standards Ability to build scalable processes, systems, and workflows Analytical mindset with confidence in data driven, cost based decisions Leadership style rooted in humility, consistency, and accountability Willingness to ask questions, raise concerns, and offer solutions Coachable mindset with openness to learning and improvement Long term perspective with the ability to stay steady through growth and change Preferred: Bilingual Spanish What Success Looks Like: Within the first 6 to 12 months, the right person will: Bring clarity and predictability to inventory, procurement, and production flow • Reduce operational surprises through better forecasting and systems Lead the execution of our facility expansion and automation rollout Strengthen safety, compliance, and chemical handling discipline Build scalable SOPs and workflows that support continued growth Act as the operational backbone of the company What Will Make This Role Challenging: Systems are evolving while the business continues to operate at full speed You will work across warehouse, production, vendors, contractors, and leadership Not everything is documented yet and you will help create structure You will need to ask hard questions and raise issues early This is an on site, hands on leadership role Schedule: This is an on-site position at our Oklahoma City facility Monday to Friday 8:30 AM to 4:30 PM Final Up-Front Contract: This role is not about maintaining operations. It is about building them for scale. We will both decide together if this is the right fit. If you are looking for a role with real ownership, clear accountability, professional development through Sandler training, and the opportunity to directly shape the future of a growing company, we should talk. If you prefer predictability, minimal change, or purely strategic roles without hands on execution, this likely is not the right role and that is okay. Powered by ExactHire:190000

A Service Manager exemplifies professional integrity, strong leadership skills, robust business acumen, extensive knowledge of automotive industry practices and procedures, and a passion for delivering quality work, exceptional customer service, and exceeding business goals while supporting and collaborating with the Store Manager and managing daily operations of the service department. A Service Manager must exercise discretion and independent judgment with respect to matters that have a significant impact on business operations. Essential Functions, Duties, and Responsibilities Manage the service department's daily operations, including scheduling, staffing, customer satisfaction, and workflow optimization. Ensure all services are completed efficiently, accurately, timely, and in compliance with company, safety, and industry standards. Analyze and monitor key performance indicators (KPIs) to track service department performance and identify areas for improvement. Develop and implement strategies for customer retention and future business growth to maximize and exceed business objectives and sales and profitability goals. Provide legendary customer service and ensure customer satisfaction through professional and effective customer interactions and communications. This includes but is not limited to achieving high call conversion rates, correctly applying sales promotions and discounts, promoting financing options, ensuring quality repair services, conducting post-service follow-ups, obtaining positive customer reviews, and effectively resolving customer concerns and complaints promptly. Serve as the primary point of contact for customers regarding service inquiries, estimates, and concerns. Manage parts inventory, procurement, and supply chain relationships to ensure adequate stock levels and timely availability of parts for repairs and maintenance services. Monitor parts pricing, margins, and usage trends to optimize inventory management and profitability. Oversee, analyze, manage, and control inventory levels, inventory shrinkages, business costs and expenses, responsible use of P-Card, payroll management, injury and damage claims, and more to support business objectives and budgets. Act as a key holder for the facility and successfully fulfill opening and closing procedures, including but not limited to nightly deposits, system close-out procedures, responding to alarms and security concerns after hours, and more. Analyze, reduce, and minimize workplace safety concerns, injuries, and damages through training, enforcement, and service team compliance with OSHA and company safety policies, procedures, and industry best practices. Ensure test drives are conducted correctly and in accordance with company policy, procedures, safety best practices, and traffic laws. Maintain a clean, organized, and safe work environment in accordance with company policies and OSHA regulations. Stay current on industry trends, technology advancements, and regulatory changes affecting automotive repair and safety. Collaborate with the Store Manager and senior management to develop and execute business plans, directives, initiatives, programs, budgets, and more. Perform other duties as assigned. Supervisory Responsibilities Direct supervisory responsibility, including the authority to direct, train, develop, mentor, support, evaluate, and effectively discipline service employees to ensure high-quality workmanship, customer satisfaction, and workplace culture. Participates in and provides recommendations for the hiring, firing, advancement, promotion, or any other change of status of other employees. Lead and foster a strong, inclusive, and cohesive team environment and culture to effectively value and develop employees, exceed business goals, and provide legendary customer service. Implement, champion, and enforce business and leadership initiatives, directives, policies, procedures, best practices, and programs through conducting team meetings, training, audits, and more. Manage the workflow, quality of work, and work schedules for all service employees. Required Competencies Strong sense of integrity. Excellent people management skills. Excellent analytical, decision-making, and problem-solving skills. Excellent active listening skills. Excellent verbal and written communication skills. Excellent interpersonal, supervisory, diplomacy, and leadership skills. Excellent sales and customer service skills. Extensive knowledge of the automotive industry, automotive repair, business acumen, finance principles, procedures, and best practices. Strong technical knowledge of automotive systems, diagnostics, and repair procedures. Excellent organizational skills and attention to detail. Excellent time management skills. Proficient with technology, computer, and software systems, including Digital Vehicle Inspections (DVI). Proficient in inventory and expense management. Ability to thrive in a high-paced sales environment. Ability to provide and receive constructive feedback. Ability to manage priorities, multitask, and complete objectives with minimal supervision. Ability to meet consistent attendance expectations. Required Education, Credentials, and Experience Minimum age requirement of eighteen years. An active and unrestricted driver's license is required. A high school diploma or equivalent is required; a bachelor's degree in business management or a related field is a plus. A minimum of three years of related experience is required. A minimum of three years of managerial experience is preferred. Work Authorization & Employment Eligibility Must be legally authorized to work within the United States while employed by Leeds West Groups. Successful completion of background check. Successful completion of a Motor Vehicle Records (MVR) check and ability to maintain a clean driving record. Workplace Culture, Conduct, and Expectations In support of a positive, professional, safe workplace culture and environment, we adhere to a zero-tolerance policy for drugs, alcohol, weapons, violence, harassment, or discrimination in accordance with our company policies and employment laws, as applicable. Additionally, employees are expected to conduct themselves positively, respectfully, ethically, and professionally. Work Environment This job operates in a fast-paced automotive retail and repair environment where employees are regularly exposed to indoor and outdoor climates and changing temperatures, automotive tools, equipment, fluids, and chemicals. The proper enforcement and use of Personal Protective Equipment (PPE), adherence to uniform standards, and compliance with OSHA safe workplace standards are required. Physical Demands This position requires physical strength, agility, dexterity, and endurance to successfully perform the essential job functions in a demanding and dynamic environment. This position requires frequent standing, walking, bending, kneeling, stooping, crouching, crawling, reaching, driving, climbing, and other repetitive motions; frequent lifting and carrying heavy parts and equipment weighing up to 50 pounds or more; physical endurance to work long hours in a fast-paced environment, often under tight deadlines; precise hand-eye coordination and manual dexterity; and adequate vision, hearing and speaking abilities. Position Type/Expected Hours of Work This full-time, hourly, onsite position requires at least 50 hours of work per week. Business operations are Monday through Saturday and Sunday at various locations. Hours of operation and days of work may vary by location, business needs, and work schedules. This position regularly requires long hours and frequent weekend work. Travel This position requires up to 25% travel between local stores. Overnight travel requirements are less than 5% unless on a particular assignment. Travel and mileage reimbursements may apply, subject to Company policy. Equal Employment Opportunities Leeds West Groups provides equal employment opportunities to all employees and employment applicants without regard to race, religion, creed, color, national origin, sex, pregnancy, sexual orientation, gender identity and expression, age, ancestry, citizenship, physical or mental disability, genetic information, marital status, veteran status, or any other classification protected by applicable local, state, or federal laws. Leeds West Groups meets all its obligations under the Americans with Disabilities Act and state and local disabilities laws. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of their jobs. For questions about the reasonable accommodations process or to request a reasonable accommodation, please contact Human Resources. Other Duties Please note that this job description is not designed to cover or contain a comprehensive listing of the activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice. Benefits Health, dental, and vision insurance Flexible and health savings account options Retirement savings plan Voluntary life and disability insurance plans Paid time off and holidays Pay incentive programs Performance awards Professional development opportunities and reimbursements Employee discounts on automotive services and products Paid uniforms

The property includes an all-day dining outlet (Seltzer's Modern Diner), an entertainment sports bar (OKC Tap House), specialty restaurant (Bob's Steak & Chop House), coffee shop (Park Grounds) and a retail outlet (RareBird Gift Shop). Additionally, guests can enjoy a Mokara Spa, fitness center and a rooftop pool and bar (CatBird Seat) complete with a fire pit, outdoor lawn and cabanas. The hotel offers 76,000 square feet of meeting and event space inclusive of a 20,000 square foot ballroom, 10,000 square foot ballroom, and a 4,200 square foot outdoor pre-function space that overlooks the park. Job Description Omni Oklahoma City Hotel is seeking a passionate Ideal Services Supervisor to join the opening team of this upscale hotel int he heart of Oklahoma City This team member will provide service to internal and external customers ensuring that Omni's service exceeds our guests' expectations through one central location. Creating a telecommunications center of skilled, well-trained associates capable of receiving, logging, and handling or dispatching every guest request and Restaurant in Room Order with timely follow up with the guest. This role will be required to work PM shifts. Responsibilities Responsible for Supervision of Ideal Services Operators. Answer incoming telephone calls to the hotel efficiently and courteously. Direct phone calls and messages to appropriate personnel or guest. Assist Front Office Leadership in maintaining consistent standards of guest service throughout the operation. Encourage and maintain open and clear communication, rapport, and cooperation with internal departments to foster best possible service to all guests. Resolve difficult or unusual problems arising with guests and associates. Train and motivate associates to provide service to guests which meet the brand standards. Continued training done with all associates. Ensure MOS program is consistent. Apprise Front Office Management team of all personnel issues that may affect discipline or retention. Act as coach and positive role model for associates and colleagues. Recommend to Front Office Leadership changes or innovations to practice / procedure and operation with potential favorable effect on service and quality assurance. Assist with departmental scheduling and monitoring payroll productivity. Manage Synergy Work Requests. Initiating Omni prompt responses help line by logging information regarding problems/situations which require prompt attention and relaying to appropriate personnel. Assist with late checkout requests, restaurant in room orders, extending departure dates, general directions, lost and found inquiries, custom amenity orders, recording and making wake up calls, and directing reservation calls to the Omni reservation center. Check guests in and assist as necessary at the front desk. Receiving and sending fax messages as needed, as well as operating switchboard and two-way radio. Qualifications Previous supervisory experience preferred. Computer skills required. Opera & Micros experience preferred. Must have the ability to work alone, with others, and remain at workstation for entirety of shift. Must be able to work a flexible schedule including, nights, weekends and holidays. Must have customer service experience with excellent written and especially verbal communication skills. Must be able to sit for extended periods of time. Sit for an extended period or for an entire work shift. May stand at station when needed Requires repetitive motion. Move, bend, lift, carry, push, pull, and place objects weighing up to 20 pounds without assistance. Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.

The Dolese Promise is built on a foundation of integrity driven by our passion for quality, safety, and reliability. We are one of Oklahoma's most respected employee-owned companies because of our people and our values. We strongly believe in positively impacting our communities through our products, our actions, and our financial support. Being a part of the Dolese team affords a unique opportunity to join an organization that rewards its owners through profit sharing. Our employees are one of our most important resources, which is why we promise to deliver. Dolese Delivers: * Stable Foundation * Treat with Respect * Safe Environments * Employee Focus JOB SUMMARY The Treasury Supervisor is responsible for overseeing the daily operations of the Treasury department including selecting, developing, training, and assisting with evaluating the performance of team members. This role will also direct the processing of application of funds to cash sale accounts to help ensure timely and accurate processing and monitor daily banking and credit card activity to prevent overdraft situations. KEY RESPONSIBILITIES/ESSENTIAL FUNCTIONS * Supervise and provide overall guidance to Treasury clerical staff * Perform daily banking functions including checking account balances and transferring funds as needed, approving ACH/EFTs, etc. * Download prior day bank transactions to prepare journal entries and record prior day activity to checkbooks * Enter and oversee the application of cash, checks, and credit card payments to cash sale accounts (COD); prepare and record deposits * Review, approve, and release electronic disbursements * Lead the treasury month-end close process including the review and accurate recording of weekly cash activity to the general ledger * Research and resolve issues brought forth by plant management pertaining to cash sales (COD) * Obtain necessary credit card processing equipment and bank deposit forms for locations * Maintain strong banking relationships * Ensure compliance with the company's Investment Policy Statement * Maintain investment records * Develop and maintain a short-term liquidity model * Serve as the primary administrator for online credit card terminal access, remote check scanners, and Loomis safes * Assist with the Monthly Financial Statement Closing Process * Assist with the Year End Financial Statement and Audited Financial Statement Process * Maintain accounting procedures, internal controls (implementing, monitoring, enhancing), and database management * Develop proper operational data documentation and troubleshooting procedures * Assist in the implementation and upgrade of accounting systems * Identify and recommend process improvements * Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed QUALIFICATIONS Education & Experience * Bachelor's degree in finance, accounting, or related field required * Experience with Microsoft Dynamics GP preferred Knowledge, Skills & Abilities * Ability to train and mentor clerical staff * Highly organized, detail oriented, self-motivated, and able to meet specific deadlines * Ability to work in a high volume, transaction driven environment * Good analytical skills with the ability to make sound decisions utilizing the data at hand * Collaborative communication style that fosters a positive working environment * Positive attitude, dependable, and professional * Exceptional organizational and time management skills with the ability to multi-task * Exceptional judgment and attention to detail * Good latitude and creativity * Proficient with Microsoft Office products (Word, Excel, PowerPoint, Outlook) PHYSICAL REQUIREMENTS * Lift, push, or pull objects of various dimensions up to 30 lbs. of weight frequently * Ability to perform 80% sedentary work and tolerate prolonged standing/sitting/walking * Ability to repeatedly balance, bend from the trunk, crawl, kneel, push and pull objects * Ability to verbally communicate, hear, and see EEO Statement: We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, genetics, marital or protected veteran status. Dolese provides 'reasonable accommodations' to qualified individuals with disabilities in accordance with the American with Disabilities Act and applicable state and local laws. If you need a reasonable accommodation in order to complete the application process please contact the Human Resources Director.

As a supervisor, you support the management team in growing our company brand. You will support store operations and help build a sales and service culture to deliver best-in-class service and bring to life a distinctive world of adult beverages and more for our customers. Internally you will be referred to as Supervisor and report to the store management team. You will Serve in a team member capacity to support service team, merchandising and front-end operations, drive sales and deliver key performance metrics (KPMs). Deliver outstanding customer service by leading by example, fostering a welcoming and knowledgeable store atmosphere, and resolving customer issues. Supervise team members and support their training, including ongoing development to enhance product knowledge and sales skills. Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment. Maintain store safety and cleanliness standards across the store. Perform other duties as assigned. What we're looking for High School Diploma or equivalent preferred 1-3 years of experience, 1+ year of proven experience in a supervisory role within a retail setting Strong interpersonal skills and a team player mindset Experience resolving customer issues and coaching peers. Familiarity with the point-of-sale systems and inventory management software Ability to work a flexible schedule as business requires, including evenings and weekends. Physical Requirements (with or without accommodations) Must be 21 years of age or older Walk, bend down repeatedly, and be on feet for 8-10 hours a day Climb ladders and lift 50 lbs. overhead and repeatedly May be exposed to various outdoor weather conditions throughout the workday Crafted for You We recognize our team members are our biggest asset, and we value the critical role each play in contributing to the company's success. It is our commitment to support and provide access to the resources needed to take care of their health and wellbeing. That is why we offer a variety of benefits, tools, and resources to support through our Total Rewards program including paid time off, generous store discounts, comprehensive health care plans including medical, prescription, dental and vision, 401k, college tuition assistance & more!. Compensation may vary based on a number of factors including, but not limited to, market location, job-related knowledge, skills and/or experience. *The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. We consider several factors when establishing compensation. Estimated salaries determined by third parties have not been validated by our company. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without discrimination based on race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. We make reasonable accommodations during all aspects of the employment process, including during the interview process. Our company is a Drug Free Workplace. The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply. The anticipated close date of this posting is 120 days from the posted date indicated above. Worker Type: RegularPay Range:$18.82 - $26.34

Your career deserves... MORE OPPORTUNITIES Paradies Lagardère is an award-winning and innovative Airport Concessionaire. We are looking for passionate individuals to fill our roles in a retail and dining environment that is diverse and inclusive. Our part-time and full-time opportunities will find you immersed in a rewarding environment in our award-winning concepts that have kept travelers coming back year after year. POSITION REQUIREMENTS: Demonstrated selling experience in a fast paced, service-oriented retail setting; excellent understanding of the company standards, processes policies and practices Demonstrated ability to train, coach and mentor a team of sales associates on customer service and standards, processes policies and practices Demonstrated ability to provide supervisory guidance to a team and instill trust Supervisory work; significant interpersonal relationship skills Must be able to perform a 45- hour minimal weekly work schedule DUTIES AND RESPONSIBILITIES: Put the customer first at all times (internal and external) Be a best in first class service role model and champion by providing on the job training & guidance to sales associates consistent with company practices, including recognition of FCS monthly recognition for above and beyond service Foster and role model an excellent employee experience where quality & engagement are promoted through the store Create and maintain good working relationships with fellow associates Ensure consistency of store associates' performance and deliverables through application of timely coaching & performance management practices (including appropriate progressive discipline where applicable), in consultation with the AM where appropriate. Be able to resolve complex customer service issues and escalate as required Maintain store appearance with respect to merchandising, housekeeping and maintenance standards consistent with visual merchandising guidelines Where required, be efficient and accurate with receiving, merchandising initiatives, product returns, POS, cash auditing and handling, etc.; identifying and addressing deficiencies with associates, management and LP as applicable in a timely manner Where required, completion of store schedules and store payroll processes Follow company policies and procedures and maintain a safe working environment Key Holder (open and close store), where required EDUCATION, EXPERIENCE, CERTIFICATIONS: 45 hour work week (this includes 5 hours overtime each week) Weekend availability is a must Open availability- opening shift starts at 3:30am, closers may be on shift until 9:00pm-9:30pm High school diploma or equivalency required Minimum 2 years experience in a retail or customer service leadership role is preferred Ability to work various shifts in a 7/365 team orientated environment Excellent customer service skills and an ability to communicate effectively using the English language Self-starter able to prioritize and handle various tasks simultaneously Ability to adapt to changing priorities and unexpected situations Proficiency required in reading, writing, and mathematics Ability to pass the Federal Criminal History Records Check, Paradies Background Check, and the applicable Department of Transportation requirements Computer work, heavy lifting (40 lbs.), long standing periods, climbing lifting, bending, nights or weekend work, based in a store or group of stores; early morning, evening and weekend work and holidays Comply in all respects with the provisions of the Standards of Business Conduct Policy Great Reasons to Work with Us Career advancement opportunities Fun Work Environment Medical Benefits Company Paid Time Off Premium pay for Worked Holidays 401K Program On-line Learning system Associate recognition Programs Merchandise and dining discounts Transportation and parking space assistance How you can Make a Difference Working for Paradies Lagardère provides you with the opportunity to create a meaningful and positive impact on your community and the environment. As airport travel returns to normalcy in a post-COVID-19 world, our nationwide employees are upholding the highest safety and health standards to maintain a comfortable environment our customers can trust. Must have the ability to communicate and partner with the General Manager, vendors, and airport staff to ensure proper compliance to rules and regulations for deliveries and movement of merchandise throughout the platform. Provide best in class customer service through efficient inventory control processes and distribution. Proper utilization and respect for company issued tools and resources, with applications based on security practices of work environment. Create and maintain good working relationships with fellow Associates. Maintain warehouse appearance with respect to creating a safe working environment in compliance with Health & Safety regulations, housekeeping, and maintenance standards. Efficiently and accurately conduct receiving, cycle counts, product returns, transfer transactions, etc. on our handheld or Company equipment. Efficiently and accurately complete any required process controls (paperwork, etc.). Ensure consistent application of stock security as per defined processes. Be able to resolve inventory control issues and escalate as required. Identify and report to Management discrepancies according to defined process. Accountable for compliance with all local, state, federal laws and regulations including those relating to food safety. Follows correct First In, First Out process. Maintain good time management. Whether working in an on-trend national brand, or an iconic concept from the local community, you will create and deliver first-class experiences for the traveling public.

DEFINITION: Responsible for the administrative and clinical supervision of staff on a treatment team providing outpatient services to children, families, and adults. SUPERVISION. Position is supervised by the Outpatient Manger or Director. Position provides supervision and clinical leadership to assigned program staff within designated clinical team. DUTIES AND RESPONSIBILITIES: Promotes a clinical culture in the Outpatient Services Department that is welcoming, engaging and accessible. Fosters a professional environment that uses evidence-based practices to provide services focused on behavioral healthcare, physical healthcare, and social needs. These integrated services are recovery-focused, strengths-based, culturally competent, patient centered, trauma-informed, gender sensitive, age appropriate and co-occurring capable. Responsible for assigned staff within designated treatment team and overseeing the following under the direction and guidance of the Program Manager or Director: training of staff, the assignment of staff duties; oversight of workload and productivity of program staff; staff compliance with agency policies and procedures; staff compliance with credentialing requirements; staff competency and use of instruments required by agency payors and/or commonly used by professionals in their field; approving timesheets and travel claims; conducting employee performance evaluations, and facilitation of treatment team consultations. Responsible for comprehensive training including orienting new staff to intakes, assessments, integrated and person-centered treatment plans, treatment plan reviews, treatment plan updates, progress notes, discharges, and all documentation requirements. Responsible for ensuring new staff meet core competencies in all documentation requirements within probationary period. Responsible for ongoing quality management of all documentation by staff. Provides ongoing support and training in current procedures and requirements to ensure that all staff continue to meet core competencies and agency requirements. Participate in peer review and other quality assurance committees. Provide clinical services, including intakes and treatment plans, crisis counseling, therapy, and care coordination. Seeks consultation, as appropriate, with Senior Supervisors, Program Manager or Director regarding crisis situations, including potential safety concerns. Maintain clinical records in a timely manner as required by agency, state or federal funding sources and accreditation authorities. Completes all required forms and maintain same in a manner consistent with requirements. Must return phone calls and cell texts promptly and check and respond to email daily. Maintain professional competency in his/her discipline through appropriate professional clinical training, attendance at workshops and conferences, and via consultation with other professionals. Employee will comply with all requirements to maintain professional licensure. Completes all agency required training within established deadlines. Meets productivity expectation as established by Program Director. Perform other duties as required and/or assigned by Director and/or Executive Staff. Qualifications POSITION REQUIREMENTS: Licensure in the state of Oklahoma, in one of the mental health disciplines or under board approved supervision for licensure is preferred. If licensed, employee must complete continuing education requirements needed for licensure maintenance. Candidates with a bachelor's degree in social work, psychology, or related human services field who are certified or are eligible for certification as a case manager 2 with commensurate experience may be considered. If certified, employee must complete continuing education requirements needed to maintain certification. 2 years' experience in human services field preferred This position requires a high degree of flexibility and efficiency. Must display proficiency in the MS Word processing software and intermediate general computer skills. Must demonstrate good interpersonal skills and the ability to effectively communicate verbally with English-speaking patients. Employee must have excellent written and oral communication skills. Must be able to move about facilities freely. Casual professional dress is required with adherence to dress code requirements. Must have access to reliable transportation. Local travel is required. Must possess and provide verification of valid Oklahoma driver's license during employment with NorthCare. Must maintain and provide verification of current automobile liability insurance including uninsured motorist coverage. Must complete all NorthCare required training within 30 days of employment with NorthCare. Must have TB test within 12 months prior to employment with NorthCare or obtain within 30 days of employment with NorthCare. NorthCare employee is responsibility for adhering to any and all laws, professional standards and ethical codes that apply to his/her job responsibilities.