Post job

Customer service manager jobs in Evanston, IL - 3,372 jobs

All
Customer Service Manager
Salon Manager
Service Manager
Customer Success Manager
Plant Manager
Customer Operations Director
Associate Customer Service Representative
Customer Service Director
Customer Experience Manager
Service Lead
Senior Manager
Section Manager
Studio Manager
Area Manager
  • Director of Customer Service

    Culligan International 4.3company rating

    Customer service manager job in Rosemont, IL

    Job Title: Director, Customer Service Division: Consumer Product, PurePlay (APEC) Supervisor: Sr. Director, Brand Marketing Description: The Director of Customer Service will lead and elevate the Customer Care function for our multi-brand eCommerce business, directing the team in alignment with the company's strategies, initiatives, and operations. Partnering closely with the Sr. Director of Brand Marketing, this leader will play a key role in continuously improving the end-to-end consumer journey, embedding customer insights into business decisions, and driving long-term loyalty. The Director will also collaborate with Product, Sales, and Supply Chain teams to close feedback loops, proactively resolve recurring customer pain points, and equip frontline agents with the tools, training, and brand-aligned voice needed to deliver exceptional service. Responsibilities: Strategic Leadership Define the vision and roadmap for the Customer Service team in alignment with business growth, consumer expectations, and brand strategies. Partner with Brand Marketing leadership to embed customer care as a critical part of the end-to-end consumer experience. Lead the design and implementation of continuous improvement initiatives that reduce friction across the consumer journey. Lead brand consolidation efforts within Customer Service operations to ensure consistent processes, tone, and experience across all brands. Customer Care Excellence Oversee day-to-day operations of Customer Care across all channels Establish and monitor KPIs dashboard around response time, resolution rate, CSAT/NPS, and agent productivity to ensure exceptional service standards. Implement scalable systems, knowledge bases, and troubleshooting guides to support agents in delivering accurate, empathetic, and brand-consistent service. Training & Enablement Equip agents with up-to-date training materials, product knowledge, escalation procedures, and communication guidelines. Build a culture of coaching and professional development to continually elevate team capabilities. Service Technology and Innovation Explore and implement emerging technologies, including AI-driven solutions, to enhance customer support efficiency and effectiveness. Evaluate and integrate new platforms, tools, and resources into existing systems to improve service delivery. Stay ahead of industry trends and proactively recommend technology enhancements that align with customer and business needs. Cross-Functional Collaboration Work with Product and Quality teams to capture, analyze, and act on customer feedback, proactively addressing recurring issues. Collaborate with Supply Chain to ensure fulfillment and returns processes meet customer expectations. Partner with Technology/IT to implement service tools, CRM platforms, and automation that increase efficiency and customer satisfaction. Insights & Continuous Improvement Leverage data and analytics to identify service trends, root causes of customer issues, and opportunities for improvement. Share insights with leadership to inform marketing campaigns, product development, and operational decisions. Drive the evolution of self-service tools, FAQs, and proactive communication strategies to reduce inbound contact and empower customers. Required Qualifications: Bachelor's degree required. 10+ years of progressive leadership experience in Customer Service/Customer Experience, preferably in an eCommerce or consumer products industry. Proven track record of leading a large, high-volume, multi-channel customer service teams. Experience assistance with implementing and optimizing CRM, helpdesk, or contact center technologies (Zendesk, Gorgias, Salesforce Service Cloud, etc.). Demonstrated ability to design and track customer service KPIs and drive performance against them. Proven experience implementing new platforms, automation, or AI-driven tools in a customer service environment Strong understanding of sales enablement and experience driving upsell initiatives within service channels. Experience partnering cross-functional team to improve customer outcomes. Expertise in continuous improvement methodology and a passion for consumer-centric innovation. Exceptional communication, leadership, and change management skills. Direct experience in technical water filtration products strongly preferred. Competencies: To perform the job successfully, an individual should demonstrate the following competencies in this position; Customer-Centric Mindset, Strategic Thinking, Cross-Functional Collaboration, Operational Excellence, Data-Driven Decision Making, Change Leadership, People Leadership & Coaching, Communication & Influence, Problem Solving & Resolution, Adaptability & Resilience About Us - The PurePlay business is a growing portfolio of purpose-driven water filtration brands and part of Culligan International, a private-equity held company based in Rosemont, Illinois. Our PurePlay brands serve a shared mission: to make clean, great-tasting, and contaminant-free water accessible in every household. APEC Water is our flagship brand, widely trusted by professionals and discerning consumers alike for its uncompromising performance, rigorous engineering, and industry-leading reverse osmosis systems. Express Water brings bold design and modern simplicity to everyday households, delivering powerful water filtration in sleek, user-friendly formats-designed for DIY installers and first-time buyers alike. CuZn extends our professional-grade portfolio with performance-focused specialty filters, while Pure Blue delivers reliable, accessible solutions tailored for value-seeking families looking for high-quality hydration with minimal complexity. Across the portfolio, we combine technical credibility with consumer-first thinking-creating products that are engineered to perform, built to last, and positioned to win in every channel. Target Salary Range: $115-135k per year plus bonus. Exact pay will be based on factors including, but not limited to relevant education, qualifications, certifications, experience, level, geographic location, and business and organizational needs. Full-time positions are eligible for competitive benefits, including paid time off, health, dental, vision, life, disability benefits and 401(k).
    $115k-135k yearly 23h ago
  • Job icon imageJob icon image 2

    Looking for a job?

    Let Zippia find it for you.

  • Senior CNC Solutions & Service Lead

    Fabertec

    Customer service manager job in Lincolnshire, IL

    A rising company in CNC machinery is seeking a Senior Technical Manager to supervise engineers, improve operational standards, and ensure product quality. The ideal candidate will have at least 10 years of engineering experience and expertise in CNC machinery. This role involves both office management and site visits, with opportunities for salary progression and participation in the company's growth. Competitive salary of £50,000-£60,000 depending on experience. #J-18808-Ljbffr
    $54k-106k yearly est. 2d ago
  • Customs Brokerage Manager

    RÖHlig Logistics

    Customer service manager job in Mount Prospect, IL

    Shaping the Future of Logistics- Your Career Starts at Röhlig Whether it's sea freight, air freight, or contract logistics, at Röhlig Logistics you'll help create tailor-made solutions that move the world forward. As a global, family-owned company founded in Bremen, Germany in 1852, we've built our reputation on reliability and trusted partnerships. Röhlig USA is a global freight forwarder specializing in air, ocean, and contract logistics. We deliver customized supply chain solutions through a network of over 2,700 employees worldwide. As a privately owned company, we focus on long-term partnerships and high-quality service. Our U.S. team is growing rapidly, driven by innovation, reliability, and customer success. We are seeking a dynamic Customs Brokerage Manager to lead our team in Mount Prospect. The ideal candidate has strong industry experience and a proven track record of leading and developing brokerage teams. What you will do: Adhere to, train and advise team in areas of Customs Brokerage Regulations. Monitor team performance against Company standards and department goals, regular audit of shipment documents and accounting. Monitor problem files and implement corrective action when needed. Issue work instructions to team members to ensure timely and orderly file flow including release, billing, and auditing. Monitor staff training needs; identify and develop training objectives. Conduct regular staff meetings; communicate department goals and expectations. Document review and assessment of accuracy, verifying country of origin/export, IOR, terms of sale and value to ensure that compliance and federal regulation requirements are achieved. Daily follow up on documentation discrepancy issues which requires the ability to troubleshoot and communicate effectively, both verbally and in writing with customers and foreign origins. Escalate any unresolved issues or risks before they materially impact RUSA Work closely with other departments and branches to deliver a high level of service to customers. Perform other duties as assigned Resolves discrepancies, while keeping record of discrepancies via the Innovations and Incidents Management (IIM) to ensure compliance Adhere to the minimum standard to which Rohlig USA is committed (Quality ISO 9001:2015, Environmental ISO 14001:2015). What you bring: Licensed Customs House Broker preferred At least 7 years' experience as an entry writer Ability to work with demanding deadlines in a high-pressure environment Proven analytical and problem-solving skills Excellent communication skills, both verbal and written Excellent team building skills and ability to work independently Good planning and organizational skills; ability to multitask and be a self-starter Proven reliability MS Word, Excel, PowerPoint experience required What we offer: At Röhlig, we believe in supporting our employees' well-being, growth, and work-life balance. That's why we offer a competitive benefits package designed to empower you both personally and professionally: Comprehensive Medical, Dental, and Vision Insurance - Keeping you and your family healthy is our priority. 401(k) Plan with Company Match - We're invested in your future and help you save for retirement. Generous Paid Time Off (PTO) - Whether you're planning a vacation, taking care of personal needs, or just need a mental health day, we've got you covered. Supportive Work Environment - From career development opportunities to a collaborative culture, we ensure you feel valued every step of the way. If you're looking for a workplace where your contributions matter and your well-being is supported, we'd love to have you on board. Join our international team of more than 2,700 colleagues across 35+ countries and collaborate on exciting projects for customers around the world. You'll work in a supportive, trust-based, and collaborative environment that values open communication and empowers you to share your ideas and grow professionally. At Röhlig, we're committed to helping you build a long-term career while maintaining a healthy work-life balance - because we believe success is best achieved together. Apply now and shape the future of logistics with us! For further information about the position or the application process, please reach out to: Mark Aulisio Talent Acquisition Manager *********************** More information on ***************
    $64k-100k yearly est. 23h ago
  • Customer Experience Manager

    Sterling Engineering

    Customer service manager job in Schaumburg, IL

    Job Title: Customer Experience Manager Job Type: Full-Time | Direct Hire Pay Rate: Up to $85K DOE We are seeking an experienced Customer Experience Manager with a strong manufacturing background to lead and develop a high-performing customer support team. Key Responsibilities Lead, coach, and manage a customer support team of 5-10 employees. Oversee daily customer service operations, including order entry, order tracking, expediting, and issue resolution. Serve as the escalation point for customer concerns, ensuring timely and effective solutions. Partner closely with Manufacturing, Production, Sales, and Logistics teams to ensure customer requirements are met. Review customer purchase orders to ensure accuracy, compliance, and clear communication of requirements. Develop and implement training, best practices, and standard operating procedures to improve service quality. Monitor team performance, conduct regular feedback sessions, and complete performance reviews. Identify process gaps and lead continuous improvement initiatives within customer support operations. Maintain a high level of professionalism and consistency in all customer interactions. Qualifications Bachelor's degree in business or a related field required 3-7+ years of customer service experience in a manufacturing environment required. Strong understanding of manufacturing workflows, order processing, and customer fulfillment. Excellent verbal and written communication skills. Proven ability to manage multiple priorities in a fast-paced environment. Strong problem-solving skills with a practical, solution-oriented approach. Experience with ERP/CRM systems preferred. Bachelor's degree in Business, Operations, or a related field preferred (or equivalent experience).
    $85k yearly 3d ago
  • Manager, International Tax Shared Services

    KPMG 4.8company rating

    Customer service manager job in Chicago, IL

    At KPMG, you can become an integral part of a dynamic team at one of the world's top tax firms. Enjoy a collaborative, future-forward culture that empowers your success. Work with KPMG's extensive network of specialists & enjoy access to our Ignition Centers, where deep industry knowledge merges with cutting-edge technologies to create innovative tax solutions. Join a diverse team helping high-profile clients understand, analyze, and respond to complex business opportunities and challenges. Develop your career through a range of multifaceted engagements, formal training, and informal mentoring. At KPMG, we believe nothing is more important than investing in our culture because it's an investment in our people, our future, and what we stand for as a firm KPMG is currently seeking a Manager to join our International Tax practice. Responsibilities: Coordinate with internal client service teams to assist multinational enterprises with preparing and reviewing US-International income tax computations arising from a company's global operations and transactions Assist with the review and preparation of various tax forms and disclosures related to such operations Advise multinational enterprises on tax planning opportunities Work on process improvement projects with internal teams in a largely virtual environment Qualifications: Minimum five years of recent experience working on engagements involving US-international tax and international income tax compliance inclusive of extensive experience with various third-party tax reporting software programs such as OneSource International and CorpTax International Bachelor's degree from an accredited college/university; Masters in taxation, JD, and/or LLM (with a concentration in tax) preferred; licensed CPA, EA or JD/LLM, in addition to others on KPMG's approved credential listing; any individual who does not possess at least one of the approved designations/credentials when their employment commences, has one year from their date of hire to obtain at least one of the approved designations/credentials; should you like to see the complete list of currently approved designations/credentials for the hiring practice/service line, your recruiter can provide you with that list Knowledge of a broad range of international and domestic tax law provisions Strong analytical and problem-solving skills, Excel modeling, written and oral communication skills Experience with and capability to balance and lead multiple engagements, play a positive role in well-functioning and collegial teams, supervise, and assist with the development and training of new and experienced staff professionals, maintain professionalism, and provide excellent client service Ability to effectively manage teams in a virtual environment KPMG complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations. In addition, the firm is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year the firm publishes a calendar of holidays to be observed during the year and provides two firmwide breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday. Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at "Benefits & How We Work". Follow this link to obtain salary ranges by city outside of CA: *********************************************************************** California Salary Range: $113300 - $208900 KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please. KPMG does not currently require partners or employees to be fully vaccinated or test negative for COVID-19 in order to go to KPMG offices, client sites or KPMG events, except when mandated by federal, state or local law. In some circumstances, clients also may require proof of vaccination or testing (e.g., to go to the client site). KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them. Los Angeles County applicants: Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
    $113.3k-208.9k yearly 6d ago
  • Hub Plant Manager

    Matheson 4.6company rating

    Customer service manager job in Joliet, IL

    Founded in 1927, MATHESON is one of the largest compressed gas providers in the world. MATHESON provides everything from onsite air separation plants to small portable gas cylinders and all the services required to support these products and customer applications. We offer semiconductor, medical, welding, bulk, and cylinder gases for customers across the country. MATHESON has over 300 locations and more than 4500 employees in the U.S. Position Summary: The Hub Plant Manager will directly manage production and maintenance teams on a daily basis to ensure safe & efficient plant operations. Additionally the Hub Plant Manager will be directly responsible for safety, quality, and regulatory requirements as they relate to personnel and the plant. The Hub Plant Manager will also be responsible for measuring operational efficiency and monitoring staffing needs to ensure the plant operates safely and efficiently. Position Accountabilities: Provide leadership in safety and quality under Matheson's corporate guidelines and directives Serve as front line supervisor for plant production team Provide response and reporting to the Regional General Manager regarding customer issues related to production. Demonstrate and maintain a high level of customer focus, and customer commitment and ensure plant personnel demonstrate and maintain the same. Track and control all plant expenses to ensure monthly and annual corporate goals are achieved Develop and lead plant projects, control their schedule, and manage expenses to ensure projects are completed on time and within budget. Work directly with other Matheson locations to ensure the efficient use of corporate assets Work directly with corporate management for the procurement of assets Develop and update contingency and emergency plans Provide training in the areas of safety, quality, processes, and procedures Manage plant vendors and contractors Maintain clear thinking and professional composure in high pressure situations Required Experience: Experience with principles and operation of mechanical equipment such as pumps and compressors. Experience with reading and understanding flow diagrams and P&ID's 5+ Years plant, production, manufacturing, or equivalent experience 5+ Years of management experience with team of 10 or more Experience in industrial gas filling or production preferred Education & Skills Bachelor's degree, in engineering or other technical degree preferred Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) Matheson is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC.. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. EOE AA M/F/VET/Disability
    $116k-152k yearly est. 1d ago
  • Customer Success Manager

    Konica Minolta Business Solutions 3.8company rating

    Customer service manager job in Chicago, IL

    All Covered, IT Managed Services Division of Konica Minolta Business Solutions, has an exciting opportunity available for a Customer Success Manager! Reporting to the National Manager - Customer Success, the Customer Success Manager (CSM) is responsible for developing customer relationships that promote retention and loyalty. The CSM works closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction. This includes the ability to identify and promote improvements to customer technical services and systems. The CSM will spend an equal amount of their time ensuring customer satisfaction, developing opportunities to expand services and customer administrative compliance. Responsibilities Customer Satisfaction: * Be responsible for ensuring high levels of customer satisfaction and retention for all customers in the assigned portfolio. * Along with Technical Services Consultant, act as a primary contact for customer stakeholders throughout the customer relationship. * On behalf of the customer, be responsible to maintain awareness of service management performance, including timely resolution of incidents and delivery of projects & technical services. * Act as an escalation point for major incidents, assisting in the coordination of resolving parties, effective communication to stakeholders and post incident review. * Be responsible for continuing risk management to ensure retention and growth of customers in the assigned portfolio. * Be responsible to manage the customer feedback through survey tools and other forms of customer feedback to ensure continued customer satisfaction. * Responsible to acquire new business opportunities. Governance: * Be accountable to promote opportunities to continually improve standards for hardware, software and security in the customer's environment, ensuring the effective and efficient use of technology in enabling a customer's organization to achieve its goals. * Collaborate directly with the Technical Services Consultant to ensure the quality and performance of technical services for customers in the assigned portfolio, including making recommendations for service improvement. * Be accountable to ensure all administrative tasks are completed according to company standards, including those tasks that support the effective delivery of a customer's technical services and systems. Self-Management: * Plan and coordinate own/team's activities to meet deliverable commitments and quality expectations. * Work collaboratively with other team members from different disciplines and backgrounds. * Implement better and/or innovative ways to meet goals or overcome obstacles. * Help to maintain a high level of customer focus within the team. * Build expertise in key technical, functional and professional skills. * Keep management informed and involved as issues develop. Qualifications * Requires at least a bachelor's degree, or its foreign equivalent, or equivalent combination of relevant education and experience. * 4+ years of experience in account management, outside sales of customer service with the ability to work independently providing customer service for the technical services and systems of a small and medium business. * Ability to undertake the above responsibilities * A passion for Service Improvement in a Customer/Service Provider Relationship * Strong business development, negotiation, and influencing skills * Working knowledge of ITIL Service Lifecycle and IT Best Practices * Excellent organizational skills and strong ability to manage and prioritize and tasks and time efficiently for yourself and others * Excellent written and verbal communication skills * Excellent customer facing/customer service skills * Able to demonstrate a high degree of flexibility including shift and out of hours working * Able to manage sensitive and sometimes confidential information * Must be able to learn new concepts, applications and technologies quickly About Us Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta's 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact," and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta's bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN's MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence's BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series. For more information, please visit Konica Minolta online and follow it on Facebook, YouTube, LinkedIn and Twitter. Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal. Au sujet de Konica Minolta Solutions d'affaires Konica Minolta (Konica Minolta) a entame son parcours il y a plus de 150 ans, avec la volonte de voir et de faire les choses autrement. Elle fait equipe avec ses clients pour donner forme a leurs idees en appuyant leur transformation numerique grace a un riche portefeuille de solutions pour un milieu de travail connecte et fute. Parmi ses technologies d'affaires, on retrouve des services de TI, la gestion intelligente de l'information, des solutions de securite video et des services d'impression geres ainsi que des technologies de bureau et des solutions d'impression industrielle et commerciale. L'annee 2025 marque le 20e anniversaire de l'entree de Konica Minolta dans le marche de l'impression de production; l'entreprise souligne 20 annees d'excellence, d'innovation et de resultats tout en continuant d'etre une figure de proue dans l'impression numerique commerciale. C'est aussi l'annee ou la marque bizhub de Konica Minolta celebre ses 20 ans, au cours desquels la gamme a revolutionne la technologie de bureau, redefini les processus des entreprises, et evolue continuellement pour repondre aux besoins des milieux de travail modernes, mue par les avancees technologiques et la volonte d'innover. Konica Minolta est fiere de faire partie du palmares 2025 des meilleurs grands employeurs d'Amerique de Forbes, d'avoir figure a plusieurs reprises au palmares CRN des 500 fournisseurs de services geres, d'avoir ete nommee la marque numero un en matiere de fidelite des clients sur le marche des appareils de bureau multifonctions par Brand Keys pendant 18 annees consecutives, et de s'etre vue decerner les prix BLI A3 Line of the Year 2021 et 2025 et Most Colour Consistent A3 Brand 2021-2023 de Keypoint Intelligence pour sa gamme bizhub One i-Series. Pour en savoir plus, rendez-vous sur le site de Konica Minolta et suivez l'entreprise sur Facebook, YouTube, LinkedIn et Twitter. Konica Minolta fonctionne selon un modele de services partages nord-americain qui permet d'harmoniser les priorites transfrontalieres et d'ameliorer la prestation de services aux organisations operationnelles. Le modele combine des fonctions de service americaine et canadienne afin d'offrir davantage de ressources aux services de soutien comme l'administration des ventes, la logistique et la chaine d'approvisionnement, le marketing, la planification des produits, la finance, les TI, les RH et les services juridiques. EOE Statement Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law. Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer. Solutions d'affaires Konica Minolta (Canada) Ltee. est un employeur d'opportunite egale.
    $62k-96k yearly est. 1d ago
  • Market Service Manager

    Makita U.S.A., Inc. 4.3company rating

    Customer service manager job in Chicago, IL

    Power Up Your Career with Makita USA!!! At Makita USA, we believe our employees are the driving force behind our success. That's why we offer a competitive and comprehensive benefits package to support your health, financial well-being, and professional growth. When you join Makita, you become part of a dynamic, innovative, and team-oriented culture that values hard work and dedication. Makita is a worldwide leader in the professional power tool industry. Over the past 100 years, we have built a reputation for using the finest raw materials, the most advanced manufacturing equipment, and the most rigorous quality testing in the industry. Headquartered in La Mirada, CA, Makita U.S.A., with offices in Reno, NV, Wilmer, TX, and Flowery Branch, GA, has brought Makita's best-in-class engineering advantage to professional power tool users in America since 1970. Job Summary Under the supervision of the National Market Service Manager, exercises independent judgment in correlation with Sales initiatives to provide sales support and quality service in a timely and accurate manner on all Makita products through various methods to Target End Users and key Makita Dealers. Responsible for managing service initiatives in support of ongoing conversion strategies, providing after-sales service support through various methods and programs. Salary $80,000 - $90,000 per year plus bonus potential Essential Job Duties To perform this job successfully, an individual must be able to perform each essential duty to satisfactory standards. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Embraces and promotes brand values while delivering customer care principles. Works together with the Sales Team to develop and implement strategies in the marketplace that result in conversions. Builds and maintains business relationships with Target End Users, Key Dealers, ASCs, and purchasing contacts to provide good communication and consistent follow-up resulting in quick action and attentive service. Provides feedback to the Sales Team concerning new jobs, core products, purchase opportunities, as well as any competitive activities taking place in the assigned territory. Professionally presents features and benefits of Makita products, providing sales support, technical PK assistance, and training to Target Users and Key Dealers. Travels throughout the assigned territory to conduct in-person service calls regularly, including prospective customers. Communication may occur via phone, email, or text. Displays or demonstrates products using samples or catalogs and emphasizes features and benefits. Communicates daily with the Territory Sales Manager and weekly with the District Sales Manager; also meets weekly with the Sales Team to review strategies and discuss territory opportunities. Prepares weekly and monthly activity reports for the assigned territory. Presents, discusses, and understands Corporate Sales Programs. Coordinates customer training by scheduling and assisting with demo events, shows, etc., within the assigned territory and upon management request. Investigates customer problems and acts or alerts appropriate personnel to resolve issues promptly. Other Duties This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities. Duties, responsibilities, and activities may change at any time with or without notice. Skills Required Creativity & Detail Orientation - Generates creative solutions and demonstrates attention to detail. Problem Solving - Identifies and resolves problems promptly. Technical Skills - Continuously builds product knowledge and repair skills; shares expertise with others. Maintains general knowledge of power tools and their applications and provides product recommendations. Responds to technical inquiries and provides training as needed. Customer Service - Responds promptly to customer needs, solicits feedback, and provides timely service and assistance. Interpersonal Skills - Listens effectively, de-escalates customer frustrations, and provides service solutions. Oral Communication - Speaks clearly, listens actively, and demonstrates group presentation skills. Written Communication - Writes clearly and informatively; edits for grammar and spelling; gathers and records numerical data; reads and interprets written information. Planning & Organizing - Prioritizes and plans work activities daily; uses time efficiently; sets goals and develops realistic action plans. Professionalism - Reacts well under pressure, treats others with respect, and follows through on commitments. Adaptability - Handles frequent change, delays, and unexpected events by adjusting approach as needed. Language Skills - Reads, analyzes, and interprets technical service diagrams and repair manuals; presents information and responds to questions from managers, customers, and the public. Computer Skills - Proficient in Microsoft Outlook, content management systems, Microsoft Excel, and Microsoft Word. Bilingual - Spanish preferred. Applicants must live in or near the assigned territory. Must be able to safely operate a moving vehicle. Supervisory Responsibility This position does not have supervisory responsibilities. Work Environment This position works out of a company vehicle and makes several stops throughout the day. Travel Occasional travel is expected, including overnight stays. Education and/or Experience Desired The requirements listed below represent the knowledge, skills, and abilities required: Bachelor's degree in business management or sales (preferred but not required). Minimum of three years of previous management experience in sales or service. Valid driver's license with a safe driving history. Physical Demands The physical demands described here are representative of those required to perform the essential job functions: Regular use of hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Regular standing, walking, stooping, bending, and reaching above the head. Frequent sitting. Occasional lifting, pushing, or pulling up to 70 pounds. Vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Ability to ascend and descend stairs. Continuous reach to sort miscellaneous items. Physically and mentally able to work in environments with strict deadlines and multiple projects. Our Benefits Include: 🔹 Health & Wellness Medical, Dental, and Vision insurance options after 30 days of employment Flexible spending accounts (FSA) & Health Savings Accounts (HSA) Employee assistance program (EAP) for mental health and well-being Paid subscription to Headspace and 5 other members of your choice 💰 Financial Security Competitive pay & performance-based incentives Branded company vehicle provided 401(k) retirement plan with company match Basic Term Life insurance is 100% company paid Long term Disability Coverage 100% company paid Disability Coverage Voluntary Coverage: Critical illness, accidental, hospital indemnity, whole life and supplemental life plans. ⏳Work-Life Balance Paid time off (vacation, sick leave, and 13 paid holidays) Employee discounts on Makita tools and accessories - because we know you love quality tools! 🚀Career Growth & Development Training programs Tuition reimbursement Internal promotion opportunities Collaborative, innovative work environment Join Makita USA and power up your career with a company that values innovation, teamwork, and excellence! 📢 Explore Opportunities & Apply Today! Disclaimer This description reflects management's assessment of the job requirements at the time it was prepared. It is intended as a guideline and is not an exhaustive list. Management reserves the right to modify duties and responsibilities at any time to meet business needs. Equal Opportunity Statement The Company is an equal opportunity employer and makes employment decisions based on merit. Company policy prohibits discrimination based on race, color, creed, sex, religion, marital status, age, gender, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, veteran status, military service, pregnancy, childbirth or related medical condition, genetic information, medical condition, actual or perceived sexual orientation, or any other status protected by law. The Company complies with all applicable equal employment opportunity laws, including the Genetic Information Nondiscrimination Act of 2008 (GINA).
    $80k-90k yearly 2d ago
  • Mechanical Section Manager (Building Engineering Services)

    Fashion Institute of Design & Merchandising

    Customer service manager job in Chicago, IL

    We are seeking a local senior Mechanical Engineering Manager to provide mentoring and technical oversight to our rapidly growing Chicago BES mechanical team. The ideal candidate will have experience with large private industrial market sector experience, with a premium on Data Center experience. The successful candidate will be responsible for the operations of the production section, including staff development, profitability, morale, quality control, and marketing support. They will also function as a Project Manager, taking responsibility for production on projects in addition to management responsibilities. Key Responsibilities: Take responsibility for operations of production section including staff development, profitability, morale, quality control and marketing support Function as Project Manager and take responsibility for production on projects in addition to management responsibilities Take administrative responsibility for section staff and technical service functions, and lead and coordinate services with other sections Be involved in marketing planning, proposals and interviews Be directly involved with industrial and public clients in marketing, project production and related issues See that all work is planned, organized, controlled and evaluated through proactive project management system Implement, monitor and support company policy Select, train, develop and manage technical personnel Manage and develop multidiscipline teams Work cooperatively with National Directors and marketing staff in local and national marketing and production efforts Perform other duties as needed Required Qualifications: Bachelor's degree or equivalent experience A minimum of 10 years experience Professional registration, license or certification may be required based on role Strong communication and listening skills Ability to handle multiple assignments Good leadership and organizational skills An attitude and commitment to being an active participant of our employee-owned culture is a must HDR is committed to the principles of employment equity. We are an Affirmative Action and Equal Opportunity Employer. We consider all qualified applicants, regardless of criminal histories, arrest and conviction records. #J-18808-Ljbffr
    $74k-117k yearly est. 3d ago
  • Combilift Service Manager

    Combilift

    Customer service manager job in Chicago, IL

    The Organisation Combilift is the largest global manufacturer of multi-directional forklifts and an acknowledged leader in long load handling solutions, supporting our number one market in North America. Our U.S. market has doubled in size within the last three years, and our growth strategy is to double again within the next five years, expanding our strong North American team. Combilift continually invests 7% of its revenue in research and development as part of its relentless pursuit of safer, more productive, and cost-effective ways to lift challenging loads in demanding environments. The company's commitment to new product development has cemented its reputation as a global leader in the lifting and handling industry. Since its establishment in 1998, Combilift has sold over 85,000 units across 85 countries, with manufacturing based in our 500,000 sqft purpose-built facility in Monaghan, Ireland. What is the purpose of this role? This role will join a successful material handling organization in North America and will play a key part in the evolving North American Service team. The role holder will also be a central senior member in the commercial expansion of Combilift in North America. The role will involve managing field service personnel and ensuring the servicing team provide prompt and professional services to our clients across North America. This position will be complex, challenging, and stimulating. It requires an experienced and successful material handling industry Service Manager who is passionate and dedicated to providing excellent account management and service, and who can effectively demonstrate this to all stakeholders. The role holder will be expected to work with a wide range of stakeholders, both internal and external-including manufacturing, aftersales, and customers-and will act as the key point of contact for many of our current and future high-profile customers. Reporting Structure This role reports to the President of North America, Combilift. Responsibilities Manage the field service personnel who perform Aftersales support including on-site installation, and technical support. Develop workflow program methods, guidelines, and policies to facilitate efficient customer technical support. Ensure all customer issues are satisfactorily resolved utilizing engineering, manufacturing, and other teams as needed, through resource identification and planning. Address customer enquiries, resolve issues and obtain customer feedback proactively. Demonstrate outstanding customer service through high quality support and integrity at the work environment. Maintain positive and healthy relationship with various teams to ensure customer service effectiveness, and travel as necessary to resolve escalations. Oversee the scheduling and training of field service representatives to meet objectives. Assist in interviewing and hiring new professionals. Proven track record in the material handling Industry. Typically requires 3+ years of managerial experience.
    $57k-95k yearly est. 23h ago
  • Senior Pursuits Manager

    Savills North America 4.6company rating

    Customer service manager job in Chicago, IL

    Savills is a globally recognized commercial real estate advisor that offers tailored, full-service solutions to empower businesses in making strategic real estate decisions. Within this environment, the North American Pursuits team plays a critical role in shaping how the firm competes and wins new business. By combining disciplined process, creative storytelling, and deep collaboration with our brokers, the Pursuits team has directly elevated win rates and redefined how Savills presents itself to clients. We are seeking a Senior Pursuits Manager to add strategic depth and leadership to this high-performing team. This individual will bring the experience and judgment to independently guide pursuit strategy for a wide range of opportunities, ensuring that solutions are aligned with prospect needs and that the right mix of resources are deployed. By operating as a trusted advisor to brokers, the Senior Pursuits Manager will help craft compelling strategies, assemble integrated pursuit teams, and position Savills for success in competitive environments. This is both a strategic and hands-on role. The right candidate will balance tactical execution with the ability to influence, coach, and lead senior professionals throughout the pursuit lifecycle. From uncovering prospect needs and shaping solutions, to guiding storylines, developing content, and preparing teams for presentations, the Senior Pursuits Manager will be accountable for ensuring pursuits are disciplined, creative, and client-focused. ESSENTIAL DUTIES & RESPONSIBILTIES: Diagnose prospect needs in partnership with brokers, uncovering business drivers and aligning Savills' capabilities into solutions that directly address client goals. Assemble the right pursuit team by recommending and integrating experts across disciplines, including workplace strategy, financial consulting, project management, GIS & labor/location analytics, ESG, and others, to deliver a holistic, client-focused solution. Drive pursuit positioning and story development, shaping the overarching narrative, coaching team members on win themes, and ensuring clarity and confidence in delivery. Develop and evolve pursuit content throughout the lifecycle, sometimes months or more than a year, building on a consistent narrative and collaborating closely with Creative Services and pursuit colleagues to create compelling proposals, presentations, and supporting materials. Coach and prepare pursuit teams for high-stakes presentations, ensuring consistent delivery of the story, confidence in key messaging, and alignment with client expectations. Lead structured debriefs to capture lessons learned, provide feedback to brokers and team members, and identify opportunities to strengthen future pursuits. Manage end-to-end deliverables for proposals, RFPs, and presentations, balancing competing priorities and deadlines while ensuring quality and alignment with win themes. Collaborate with subject matter experts to refine pursuit library content, capturing differentiators and best practices for reuse across the business. Streamline pursuit processes and apply best practices in strategy, storytelling, and delivery to raise quality, improve consistency, and increase win probability. QUALIFICATIONS: Education: Bachelor's degree. 5 - 7 years of experience in business development, marketing/communications or sales support for a professional services organization. Commercial real estate experience is required. Extremely strong written and verbal communication skills. Strong project management, organizational, and critical thinking skills, with demonstrated ability to work in a fast-paced, high-pressure environment. Strong interpersonal skills, with the ability to build relationships across the organization at all levels and functions while collaborating effectively. Proven ability to use influence to drive results, independently or as part of a team, in a fast-paced environment with limited direct authority. Excellent written and verbal communication skills, including the ability develop and deliver presentations that synthesize complex problems and recommended solutions. Advanced experience in Microsoft Office Suite (Microsoft Excel, Word, PowerPoint, Outlook, etc.) and familiarity with Adobe Creative Suite (InDesign, Photoshop, Illustrator). QUALITIES & ATTRIBUTES: Positive, proactive individual who takes initiative and follows through on projects/responsibilities. Quick learner and highly motivated self-starter who can work with limited guidance. Confident, compelling communicator with developed presentation skills. Strong sense of integrity with the ability to handle sensitive issues and maintain confidentiality. Ability to thrive in a dynamic environment. Superior organizational skills and attention to details. Savills values a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetic information, disability, age, veteran status, or any other protected characteristic. Savills participates in the E-Verify program.
    $83k-126k yearly est. 3d ago
  • Salon Manager

    Smart Style

    Customer service manager job in Antioch, IL

    WHAT WE OFFER If you're looking for an opportunity to #UnleashYourPotential as a leader and Salon Manager, you've come to the right place. Leading with style, kindness, compassion, and care puts you a cut above the rest. We might be just what you're looking for. WHAT YOU'LL DO You'll be the heartbeat of the salon managing all operations and providing leadership and tools for success. Leading by example, you'll help your staff increase their clientele and the business. You will focus on the profitability of the salon and teach stylists the ins and outs of business. You will set the example as well as provide all hair care services offered by Supercuts and ensure the highest quality is provided for each guest. You will act as a coach and mentor to bring out the best in salon employees ensuring there is always a positive work environment. You will hire, recruit, train, and handle conflicts and client complaints with ease and professionalism. WE'D LOVE TO HEAR FROM YOU IF YOU MEET THESE QUALIFICATIONS You lead by example, are customer service at your core, and can resolve challenges with professionalism. You know how to bring out the best in others by being the best yourself in training, developing your team, creating a positive work environment, providing guidance on business and technical competency matters, and always keeping the salon's bottom line in mind. You have a current cosmetology or barber license as required by state/provincial regulations. You can and want to work a flexible schedule, including evenings and weekends. You are tech savvy and can perform administrative tasks. You may be closing out the system at the end of the day. You need to know how to read, write, and do basic math. You need to be available to travel to mandatory meetings and training sessions, including overnight travel. PHYSICAL REQUIREMENTS You need good eyesight to observe a guest's hair, including close vision, color vision and ability to adjust focus. If you enjoy moving around and staying active you can do that here. You'll be standing, lifting, and reaching for the stars. You need to be comfortable with lifting, bending, and performing repetitive movements, occasionally lifting 10-25 lbs. We use chemicals and fragrances in our treatments which you will smell. You must be ok with fragrances and chemicals. DISCLAIMER: "You are submitting your information for potential employment opportunities with an independent franchisee of Regis Corporation or one of its subsidiaries (collectively "Regis"). If hired, you will be a direct employee of the franchisee, not of Regis. Franchisees are independent business owners/operators who set their own wage and benefit programs which can vary from Regis or other franchisees. Only the franchisee is responsible for employment matters at the salon including hiring, firing, discipline, supervision, staffing, scheduling, wages and benefits. Regis will not receive a copy of your employment application and will have no involvement in any hiring or other employment decisions."
    $38k-57k yearly est. 6d ago
  • Salon Manager

    Regis Haircare Corporation

    Customer service manager job in Antioch, IL

    WHAT WE OFFER If you're looking for an opportunity to #UnleashYourPotential as a leader and Salon Manager, you've come to the right place. Leading with style, kindness, compassion, and care puts you a cut above the rest. We might be just what you're looking for. WHAT YOU'LL DO You'll be the heartbeat of the salon managing all operations and providing leadership and tools for success. Leading by example, you'll help your staff increase their clientele and the business. You will focus on the profitability of the salon and teach stylists the ins and outs of business. You will set the example as well as provide all hair care services offered by Supercuts and ensure the highest quality is provided for each guest. You will act as a coach and mentor to bring out the best in salon employees ensuring there is always a positive work environment. You will hire, recruit, train, and handle conflicts and client complaints with ease and professionalism. WE'D LOVE TO HEAR FROM YOU IF YOU MEET THESE QUALIFICATIONS You lead by example, are customer service at your core, and can resolve challenges with professionalism. You know how to bring out the best in others by being the best yourself in training, developing your team, creating a positive work environment, providing guidance on business and technical competency matters, and always keeping the salon's bottom line in mind. You have a current cosmetology or barber license as required by state/provincial regulations. You can and want to work a flexible schedule, including evenings and weekends. You are tech savvy and can perform administrative tasks. You may be closing out the system at the end of the day. You need to know how to read, write, and do basic math. You need to be available to travel to mandatory meetings and training sessions, including overnight travel. PHYSICAL REQUIREMENTS You need good eyesight to observe a guest's hair, including close vision, color vision and ability to adjust focus. If you enjoy moving around and staying active you can do that here. You'll be standing, lifting, and reaching for the stars. You need to be comfortable with lifting, bending, and performing repetitive movements, occasionally lifting 10-25 lbs. We use chemicals and fragrances in our treatments which you will smell. You must be ok with fragrances and chemicals. DISCLAIMER: "You are submitting your information for potential employment opportunities with an independent franchisee of Regis Corporation or one of its subsidiaries (collectively "Regis"). If hired, you will be a direct employee of the franchisee, not of Regis. Franchisees are independent business owners/operators who set their own wage and benefit programs which can vary from Regis or other franchisees. Only the franchisee is responsible for employment matters at the salon including hiring, firing, discipline, supervision, staffing, scheduling, wages and benefits. Regis will not receive a copy of your employment application and will have no involvement in any hiring or other employment decisions."
    $38k-57k yearly est. 6d ago
  • New Store - Customer Service Manager

    Mom's Organic Market 4.1company rating

    Customer service manager job in Mount Prospect, IL

    Description YOU: Act as if the universe is rigged in your favor See new responsibilities as opportunities Are happiest when busy Figure out how to fix it, not who's to blame See mistakes as opportunities to learn and grow Enjoy spreading joy WE: Care more about attitude and work ethic than your experience Love to promote from within Have dynamic and interesting coworkers and customers Have faith in people's potential Make friends at work Take pride in all of our 5 star reviews We are searching for a Wellness Manager to join our team in the Chicago area! Our Mount Prospect store will open in May 2026. As a Wellness Manager you will be responsible for the Wellness department, ensuring excellent customer service by giving prompt, friendly, and knowledgeable information and guidance. Some other things you will get to do: Ensure department metrics are aligned with company goals. Maintain inventory management by performing Out-Of-Stock scans. Oversee the signage process (print, hang, and remove) and commit price changes by the designated deadline. Delegate smaller resets and cutting in new items, ensuring that the planners, shelf tags, signage, location, parameters, etc are all set to company merchandising standards. Oversee all purchasing within the department, managing waste, providing product variety and prioritizing special orders for customers. Manage staff by collaborating with other departments in hiring, training, mentoring and development throughout the store. Wellness Managers earn $55,000 a year. We offer a full range of benefits including competitive pay exceptional medical, dental, and vision plans 401k and 401k matching 30% employee discount paid time off child and bonding leave and more! It doesn't matter where you come from, how much schooling you have, or what industry you're currently in- if you have a track record of success, join us.
    $55k yearly Auto-Apply 10d ago
  • Studio Manager

    Midtown Athletic Clubs 4.2company rating

    Customer service manager job in Palatine, IL

    The Studio Manager reports to the Program Manager and is responsible for overseeing our signature programs and all aspects of the Studio experience within the club. Learn more about our unique club here: ****************************************** With the shift in our space towards the studio model and the increased emphasis on brands offering more curated, boutique like experiences, the Studio Manager will be the ambassador within their designated Studio as Midtown strives to stay ahead of the competition. This Leader will be nimble and adaptable to the changing landscape of the industry and will thrive in a people environment, bringing an energetic and inspiring leadership style to the fitness programs and delivery by: The Position Overseeing the studio experience, including all equipment and audio visual systems Actively engaging in recruitment, including outbound sourcing of talent Onboarding and leading our rock star team of instructors Auditing instructors alongside regular evaluations of classes, ensuring instructors are executing on elements & maintaining integrity of programs Managing performance and development of instructors to reach their potential Effectively communicating information between instructors and management team and vice versa Developing ways to increase member attendance levels Assisting the Program Manager in the formation of group programming schedules Collecting & collating studio participation numbers Attending regular classes within the competitive set/boutique studio space to stay current with trends and at the leading edge of industry innovations Working within company guidelines to ensure the studio is on brand and aligned with Midtown's vision of an in-club boutique strategy Working alongside club leadership to oversee the new member onboarding process Overseeing studio events Accountable For: Group Programming participation Studio & Programming Experience Requirements: At least two years of group fitness experience At least two years of management or leadership experience Maintain at least one nationally recognized certification in Group Fitness Compensation: Hourly administrative rate: $25 - $28 Studio Rate: $55 - $65
    $21k-28k yearly est. 23h ago
  • Csr & Sales Associate

    AGI 4.0company rating

    Customer service manager job in Chicago, IL

    Job Description Are you outgoing, ambitious, and ready to build a career that lets you grow, travel, and earn great money? At AGI, we're not just hiring - we're developing tomorrow's leaders. Our company helps young professionals build real-world sales, communication, and leadership skills through hands-on customer interaction. You'll be part of a fun, high-energy team that represents top brands in the field. If you're someone who thrives on face-to-face connections, teamwork, and learning fast, this opportunity is for you. We train you from the ground up, so no prior experience is needed. Compensation & Benefits Hourly or Commission-Only Options (depending on experience) Average Weekly Pay: $800-$1,500 Bonus Incentives: cash prizes, team trips, and contests Paid Training and continuous mentorship from industry leaders Career Growth: opportunities to move into leadership or management Travel Opportunities - regional events, retreats, and conferences Fun, supportive environment - team nights, networking, and recognition events Compensation: $800 - $1,500 per week Responsibilities: Engage with customers to understand their needs and provide tailored solutions. Represent top brands with professionalism and enthusiasm during face-to-face interactions. Collaborate with team members to achieve sales targets and enhance customer satisfaction. Participate in ongoing training sessions to refine your sales and communication skills. Contribute to a positive team environment by sharing insights and supporting colleagues. Track and report sales activities and outcomes to ensure transparency and accountability. Adapt to changing market trends and customer preferences to maintain a competitive edge. Qualifications: Experience in customer service or sales is a plus, but not required. Ability to engage and communicate effectively with diverse customers. Proven track record of working collaboratively in a team setting. Strong problem-solving skills to tailor solutions to customer needs. Willingness to learn and adapt to new sales techniques and market trends. Ability to maintain professionalism and enthusiasm in face-to-face interactions. Comfortable with tracking and reporting sales activities for transparency and growth. About Company Our mission is to inspire the next generation with optimism, teamwork, and results. We adhere to our core values and have a people-oriented environment that is exciting and professional! We encourage personal growth for our associates as we expand our business into new markets. We offer advancement opportunities with promotions based on performance and experience. Hard work and having fun are what we're all about.
    $800-1.5k weekly 19d ago
  • Director, CRM Operations & Martech

    The Aspen Group 4.0company rating

    Customer service manager job in Chicago, IL

    The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 20,000 healthcare professionals and team members with close to 1,500 health and wellness offices across 48 states in four distinct categories: dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and Lovet Pet Health Care. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale. As a reflection of our current needs and planned growth we are very pleased to offer a new opportunity to join our dedicated team as Director, CRM Operations & Martech. Position Overview Reporting to the VP of CRM, the Director, CRM Operations will lead the vision, strategy, and roadmap for CRM, CDP, and marketing automation platforms. This role will drive innovation in personalization and customer engagement, building scalable, data-driven journeys that deliver both immediate business impact and long-term value. This role will also optimize and streamline our digital marketing processes, technology, and data-driven initiatives. This role is responsible for ensuring the efficiency of campaign execution, enhancing marketing technology stack capabilities, and driving data integrity and compliance. The ideal candidate is process-driven, analytical, and experienced in managing marketing automation, operations, and cross-functional collaboration. Partnering with cross-functional teams, this leader will shape the future of how we connect with customers across the entire experience - transforming data into meaningful engagement at scale. Key Responsibilities Product Strategy & Ownership Define and communicate the personalization vision, strategy, priorities, and KPIs Lead CRM and personalized campaign execution with cross-functiona Evaluate and integrate Martech platforms to scale customer engagement. Deliver top activation use cases such as advanced segmentation, lead enrichment, and journey orchestration. Strategic & Analytical Leadership Link tactical execution to enterprise business strategies. Use data to measure performance, optimize campaigns, and drive improvements. Identify problems, create scalable solutions, and optimize operational processes. Champion continuous improvement and stay ahead of industry trends. Customer Journey & Personalization Translate journey insights into digital tools that improve targeting, relevance, and conversion. Leverage AI, customer profiling, and computed traits to enrich CRM/CDP models and boost ROI. Deliver personalized use cases like real-time content, contractor training, and behavioral tracking. Manage relationships with external vendors and agencies supporting digital marketing efforts Background in customer journey mapping or omni-channel orchestration Data Activation & Optimization Drive adoption of a unified customer profile across all touchpoints (Web, Call Center, CRM, Email, AZEKNow, etc.) Oversee platform implementation and evolution. Monitor KPIs including conversion, lead quality, campaign performance, and engagement across channels. Leadership & Collaboration Lead cross-functional teams in a matrixed environment to deliver measurable outcomes. Build strong partnerships across marketing, product, IT, and analytics. Foster a culture of innovation, agility, and customer-centricity. Compliance & Best Practices Ensure marketing campaigns comply with data privacy laws and industry regulations. Maintain deliverability best practices for email and messaging platforms Stay up to date on digital marketing trends and best practices, ensuring the team remains innovative and competitive Act as the key liaison between marketing, IT, analytics, and product teams to ensure alignment on business objectives. Work CRM Channel teams with creative, content, and digital teams to streamline asset creation and campaign execution. Partner with sales and customer support teams to align marketing initiatives with customer needs. Qualifications 10+ years in digital product management with deep expertise in CRM, CDP, or Martech platforms Hands-on experience with Salesforce, CDPs (Datacloud preferred), and automation tools Proven track record driving personalization, segmentation, and data-driven marketing at scale Knowledge of data privacy, consent management, and compliance (GDPR, CCPA, HIPAA) Strong ability to turn technical architecture and customer insights into scalable business solutions. Demonstrated success leading cross-functional teams and delivering measurable results. Entrepreneurial mindset with strong problem-solving and innovation skills Excellent analytical, communication, and collaboration skills If you are an applicant residing in California, please view our privacy policy here: ********************************************************************************* Salary: Annual pay range: $150,000 - $180,000, plus bonus/incentives A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match
    $150k-180k yearly Auto-Apply 60d+ ago
  • Market Area Manager - Oak Lawn, IL

    Credit Acceptance 4.5company rating

    Customer service manager job in Chicago, IL

    Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally. Our outside sales professionals are on the front line pushing the boundaries of our company growth and revenue generation. We continuously strive to meet our company goals by increasing quality dealer enrollments, building relationships, and consulting with our dealers on how to improve their business. Our sales force is nationwide, and they receive strong support from our many resources at the corporate offices. As an employee-centric organization, we have an intense focus on professional development and continuous improvement that contributes to making this a Great Place to Work! Outside Sales- Market Area Manager | Dealer Relationships About this Position: Market Area Managers work within their assigned geographic territory in the field. Residence within or near this assigned territory is required. The current Oak Lawn territory extends through parts of Bolingbrook, Oak Lawn, Calumet City, and Oak Forest. Credit Acceptance offers our team members in the sales department: Uncapped earning potential with a base salary and uncapped monthly performance-based commission, total compensation depends on the impact you make in your market Quarterly profit sharing, company phone and computer, plus automobile and mileage allowance Excellent benefits package beginning day 1 that includes 401(K) match, adoption assistance, tuition reimbursement, comprehensive medical/dental/vision and much more Progressive career opportunities as demonstrated by our record of promoting internally Flexibility to set your own schedule and manage your own territory, ideal for self-starters A dedicated support system including structured and continued training Work-life balance with generous PTO beginning on day 1 Who We Are Looking For: We are looking for driven, consultative, and influential sales professionals to continue to lead our market growth. Our ideal candidate exhibits: Motivation to succeed and achieve goals Drive to continuously improve oneself and their customers Demonstrated sales successes with an established track record of achievement and progression Consultative sales experience through a detailed needs analysis, direct communication and a solutions-based mindset From B2B to finance, our Market Area Managers come from a variety of backgrounds and industries. While not limited to these titles, some of our most successful Market Area Managers come from the following backgrounds: Account Managers Account Executives District Sales & Sales Managers Field Sales & Territory Managers Area Managers Business Development Business Managers Finance & Insurance (F&I) Managers Responsibilities: As a sales representative for Credit Acceptance, you will be provided with continuous training to help you achieve success within your assigned territory. Responsibilities in your area will include: Prospecting automotive dealerships to enhance business development outcomes Account management & client services to build a strategic and consultative relationship with customers Running a territory with entrepreneurial drive and dedication similar to a small business owner Qualifications: Minimum travel of 80% in the market Proven track record of success in a competitive sales environment Bachelor's degree or equivalent work experience A valid driver's license, insurance and registration Occasional overnight travel, less than 10% Preferred: Knowledge or experience in auto finance or retail operations of automobile dealerships Existing relationships with dealers in the defined territory Targeted Compensation: $111,450 + Monthly Uncapped Commission INDSAMP #Zip #LI-Remote Benefits Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work Our Company Values: To be successful in this role, Team Members need to be: Positive by maintaining resiliency and focusing on solutions Respectful by collaborating and actively listening Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions Direct by effectively communicating and conveying courage Earnest by taking accountability, applying feedback and effectively planning and priority setting Expectations: Remain compliant with our policies processes and legal guidelines All other duties as assigned Attendance as required by department Advice! We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term. If you are actively looking or starting to explore new opportunities, send us your application! P.S. We have great details around our stats, success, history and more. We're proud of our culture and are happy to share why - let's talk! Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent. Credit Acceptance is dedicated to providing a safe and inclusive working environment for all. As part of our Culture of Compliance, we are proud to be an Equal Opportunity Employer and value our culturally diverse workforce. All qualified applicants will receive consideration for employment regardless of the person's age, race, color, religion, sex, gender, sexual orientation, gender identity, national origin, veteran or disability status, criminal history, or any other legally protected characteristic. California Residents: Please click here for the California Consumer Privacy Act (CCPA) notice regarding the personal information Credit Acceptance may collect from you. Play the video below to learn more about our Company culture.
    $29k-37k yearly est. 4d ago
  • Plant Manager

    Culligan International 4.3company rating

    Customer service manager job in Libertyville, IL

    Plant Manager Supervisor: Senior Director of Operations Description: The Plant Manager focuses on effectively leading an operations team to achieve daily production, warehousing, quality, cost and delivery requirements to support the business operating plan. This is a "Player-Coach" role responsible for delivering high-level individual work while simultaneously overseeing & developing the team. This position is expected to develop and maintain adequate staffing and capacity plans across all plant operations - responsible for both IL & CA sites. The Plant Manager must be able to positively manage a skilled workforce by collaborating with multi-functional teams as well as assessing talent development. Most importantly, this candidate will create a lean culture which embraces change and focus on continuous operational improvements. The ideal candidate will effectively manage a highly complex engineered-to-order environment and possess the ability to quickly identify gaps, design and implement processes, and lead an empowered team. Responsibilities: Oversees planning, budgeting, scheduling, production and overall quality of the products produced Develop business plans, staffing plans and forecasts (implementing lean manufacturing concepts) Direct production to ensure cost effectiveness and safety, quality, accuracy and performance standards Expert “hands-on” knowledge of manufacturing process Oversee the management of warehouse/shipping operations Coordinate with HR Business Partner on Human Capital Strategy, employee relations as well as development Continuously review and improve operational productivity Facilitate problem solving within departments and cross functionally Plan, organize, and direct plant operations to ensure the company's strategic goals are met in a timely, cost-effective manner that provides optimum quality and on-time customer delivery Prepare and submit operating reports to management to inform and recommend methods to improve efficiency and effectiveness Promote employee engagement and talent development through feedback and long term development Research and implement investments in technology, equipment or systems that will enhance the plant's production capabilities to optimize production, improve efficiency and reduce conversion cost Push the improvement of processes using Lean tools and by creating and sustaining a continuous improvement environment Review manufacturing methods and develop product/process/ system strategies to meet company objectives for quality, cost, responsiveness and growth Gain appropriate outside resources to ensure the annual business plan and planned projects are realized Drive operational excellence, Lean tools, best practices, and continuous improvement This is a hands-on leadership role where the manager will balance strategic oversight with individual execution Other tasks assigned Requirements: Bachelor's degree in engineering, business or an operations related field or equivalent operation experience Minimum of 7 years of progressive manufacturing management experience - including both execution and leadership/mentorship 5 years managing and directing the activities of supervisors and developing people 10% travel is required Knowledge of supply chain and logistics strongly beneficial Target Salary Range: $110,000 - $150,000 salary a year with the opportunity for eligible employees to earn additional compensation pursuant to the Company's bonus plan. Exact pay will be based on factors including, but not limited to relevant education, qualifications, certifications, experience, level, geographic location, and business and organizational needs. Full-time positions are eligible for competitive benefits, including paid time off, health, dental, vision, life, disability benefits and 401(k). Benefits: Competitive salary and bonus. Comprehensive benefits package, including health, dental, and vision insurance. Professional development and training opportunities. Opportunity to work with a market leader in water treatment solutions.
    $110k-150k yearly 1d ago
  • Salon Manager

    Regis Haircare Corporation

    Customer service manager job in Racine, WI

    WHAT WE OFFER If you're looking for an opportunity to #UnleashYourPotential as a leader and Salon Manager, you've come to the right place. Leading with style, kindness, compassion, and care puts you a cut above the rest. We might be just what you're looking for. WHAT YOU'LL DO You'll be the heartbeat of the salon managing all operations and providing leadership and tools for success. Leading by example, you'll help your staff increase their clientele and the business. You will focus on the profitability of the salon and teach stylists the ins and outs of business. You will set the example as well as provide all hair care services offered by Cost Cutters and ensure the highest quality is provided for each guest. You will act as a coach and mentor to bring out the best in salon employees ensuring there is always a positive work environment. You will hire, recruit, train, and handle conflicts and client complaints with ease and professionalism. WE'D LOVE TO HEAR FROM YOU IF YOU MEET THESE QUALIFICATIONS You lead by example, are customer service at your core, and can resolve challenges with professionalism. You know how to bring out the best in others by being the best yourself in training, developing your team, creating a positive work environment, providing guidance on business and technical competency matters, and always keeping the salon's bottom line in mind. You have a current cosmetology or barber license as required by state/provincial regulations. You can and want to work a flexible schedule, including evenings and weekends. You are tech savvy and can perform administrative tasks. You may be closing out the system at the end of the day. You need to know how to read, write, and do basic math. You need to be available to travel to mandatory meetings and training sessions, including overnight travel. PHYSICAL REQUIREMENTS You need good eyesight to observe a guest's hair, including close vision, color vision and ability to adjust focus. If you enjoy moving around and staying active you can do that here. You'll be standing, lifting, and reaching for the stars. You need to be comfortable with lifting, bending, and performing repetitive movements, occasionally lifting 10-25 lbs. We use chemicals and fragrances in our treatments which you will smell. You must be ok with fragrances and chemicals. DISCLAIMER: "You are submitting your information for potential employment opportunities with an independent franchisee of Regis Corporation or one of its subsidiaries (collectively "Regis"). If hired, you will be a direct employee of the franchisee, not of Regis. Franchisees are independent business owners/operators who set their own wage and benefit programs which can vary from Regis or other franchisees. Only the franchisee is responsible for employment matters at the salon including hiring, firing, discipline, supervision, staffing, scheduling, wages and benefits. Regis will not receive a copy of your employment application and will have no involvement in any hiring or other employment decisions."
    $42k-64k yearly est. 6d ago

Learn more about customer service manager jobs

How much does a customer service manager earn in Evanston, IL?

The average customer service manager in Evanston, IL earns between $31,000 and $96,000 annually. This compares to the national average customer service manager range of $35,000 to $105,000.

Average customer service manager salary in Evanston, IL

$54,000

What are the biggest employers of Customer Service Managers in Evanston, IL?

The biggest employers of Customer Service Managers in Evanston, IL are:
  1. Dover
  2. Us333
Job type you want
Full Time
Part Time
Internship
Temporary