Customer service manager jobs in Gaithersburg, MD

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Customer Experience Manager
Call Your Mother
Customer service manager job in Washington, DC
At Call Your Mother we believe that great food is made even better with amazing service and having fun together. CYM is a neighborhood bagel shop and deli with locations in the DC area and Denver, CO. We're looking for new team members with positive attitudes and an eagerness to learn who are as excited about good food & GOOD VIBES. WE'RE HIRING A CUSTOMER EXPERIENCE MANAGER BASED IN WASHINGTON, DC The Customer Experience (CX) Manager is the heartbeat of how our guests feel after their CYM experience. You'll lead the systems, tools, processes, feedback loops, and team that protect and elevate our guest experience across all shops. This role blends hospitality, operations, service design, communication, and problem-solving - helping us scale without losing the magic that makes CYM, uniquely CYM. You'll directly interact with guests to solve any issues that may arise, manage our part-time Guest Experience Rep, own our guest feedback program (CER, surveys, sentiment), create new ways to celebrate and collaborate with the Carb Crew, and ensure that every guest touchpoint ladders up to a consistent, joyful, gold-standard experience. This role lives at the intersection of Marketing, Ops, People, and Tech…and helps tie it all together. The CX Manager reports to the VP of Marketing and oversees part-time customer experience coordinators. Company Core Values & Expectations: Vibrant - You are abundantly happy, fun, passionate, playful, and kind Integrity - You are honest, caring, real, and always strive to do the right thing and take pride in what you do Belonging - You will work as a team to make people feel welcome Energy - You are active, proactive, and work hard to make things happen Seize the Moment - You make the most of every guest opportunity by saying yes and by trying new things, and by being original As a CYM team member, you'll make an impact by: Creating extraordinary moments for our team members Contributing to our business with your ideas and feedback Supporting and lifting up our communities and neighborhoods Being yourself and making genuine relationships with team members Your responsibilities will be: Own the end-to-end guest feedback ecosystem (emails, tickets, CER, sentiment trends, service recovery). Translate guest data into actionable weekly, monthly, and quarterly insights and partner with Ops to close gaps. Build and roll out CX SOPs, playbooks, scripts, and hospitality standards across all shops. Maintain and manage Tattle dashboards + reporting to track trends and improve visibility for Ops, Leadership, and Carb Crew. Ensure the CYM voice, tone, and hospitality style come through across all guest-facing communication channels. Write and refine scripts for guest responses, social DMs, crisis communications, and escalations. Collaborate with Marketing on shop signage, service messaging, digital ordering clarity, and brand standards. Lead CX innovation: new tools, technologies, ticketing systems, automations, and proactive service solutions. Own quarterly deep-dives on service experience opportunities and recommendations. Collaborate with People and Ops Teams to build recognition programs, competitions, and incentives that celebrate shops delivering top-tier experiences. Support new shop openings with training, soft-opening planning, and consistent CX readiness. Manage and support the Guest Experience Rep; coach toward speed, empathy, tone, and resolution excellence. Work closely with Ops leaders to ensure consistency in training, service recovery, and execution across all regions. Partner with People and Training teams on training materials, onboarding touchpoints, and celebrations for high-performing teams. You'll be a great addition to the CYM team if you are: A hospitality-obsessed human who believes great service is a superpower. Have 4-6+ years in customer experience, guest relations, or hospitality leadership role - ideally in fast-growing fast/casual restaurant groups or high-touch retail. A strong communicator with impeccable writing skills and an ear for tone. Data-literate: comfortable reading trends and turning them into actionable solutions. Calm under pressure, solution-oriented, and able to navigate escalations with tact and empathy. A cross-functional collaborator who loves solving messy guest challenges and building structure where it doesn't exist. Passionate about CYM food, stories, vibrations, and brand ethos. Adept at working cross-functionally and flexing between execution and big-picture thinking Comfortable in a fast-moving, startup-style environment. Physical Requirements: The physical demands for this position are seeing, hearing, speaking, reaching, occasionally lifting up to 50 pounds, sitting, standing, bending, and moving intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodation. You'll love working at CYM because: Competitive base salary of $80,000/year plus bonus opportunity Exciting opportunities for growth and development! With CYM's continued expansion, this role offers a strong foundation to grow your leadership skills and take the next step in your career. Great people, real support, and incredible VIBES. We're focused on a positive, people-first culture where everyone feels they belong and they're supported. You'll find a team that's welcoming, celebrates wins together, and most importantly, keeps things fun every day! Great benefits (our team agrees!) Health, dental, and vision insurance (for full-time staff averaging 30+ hours/week), 4% employer match 401k, paid vacation, and paid parental leave, Employee Assistance Program, free Call Your Mother staff meals, free fitness and wellness classes, free English/Spanish classes and DuoLingo reimbursement, team building activities, and more. We provide equal opportunities to everyone who works for us and every applicant. We consider applicants for all positions without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, military or veteran status, or any other legally protected status. We enthusiastically celebrate the diversity of our team and believe that talent, passion, and experience are the only relevant criteria for considering new team members.
$80k yearly 3d ago
Customer Service Manager
Goodwill Monocacy Valley 3.8
Customer service manager job in Frederick, MD
Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities. Directs all aspects relating to the daily operations of the sales floor, leading the team and driving the business. Key responsibilities include building, leading, and retaining motivated, high performing teams through effective leadership of Retail Sales Associates. Essential Duties and Responsibilities: Executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for profit, revenue, and production for a Retail Store location. Makes decisions on matters relating to the day-to-day retail operation within his/her defined work area. Conducts new goods inventory and ensures proper reporting. Reconciles and balances all daily paperwork. Ensures Team Members deliver excellent customer service to donors and customers. Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed. Maintains the day-to-day operations of the store including managing and meeting Team Member and customer needs. Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately. Transfers to different stores at any given time due to business needs. Oversees and maintains the day-to-day operations of the sales floor including daily maintenance, custodial duties, and floor standards. Provides regular mentoring and training to develop skills of Retail Sales Associates; ensures that Team Members are operating per company standards and procedures. Ensures that the store complies with all policies and procedures relating to Security, Health, and Safety, coordinating with various Goodwill divisions, as needed; influences any changes necessary to meet statutory requirements, ensuring minimum risk to Team Members and the business. May perform tasks such as dropping off the bank deposit, helping at other stores, and attending personal training and development classes, as needed. Processes complex sales transactions, including customer returns. Collaborates with store leadership to establish clear company vision and ensure Team Member engagement. Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members. Provides regular mentoring, training, and coaching to develop skills of Team Members. Plays critical role in driving company culture change efforts and change management processes. Models Goodwill Core Values - Trust, Collaboration, Engagement, Ownership, and Innovation. Performs other related duties, as assigned. Minimum Qualifications (Education, Experience, Skills): High School Diploma, GED, or equivalent work experience One-year work experience in Retail Management, preferred One-year customer service experience required Proficient in Microsoft Office Suite Ability to pass a background check and drug screen, where applicable for position Ability to speak and read English proficiently You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following: 5 Medical Plans Employer Funded Health Reimbursement Account (HRA) 3 Dental Plans Vision Plan 401K Employer Paid Life Insurance Employee Assistance Program (EAP) Paid Time Off; Sick and Vacation Paid Holidays These are just a few highlights of our key benefit offerings! Become a valued member of an organization where good work meets community impact. Our mission is: Empowering Individuals, Strengthening Families, and Building Stronger Communities. Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families. Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation. Everything we accomplish as a team is centered around these core values. Together, we create an inclusive and welcoming environment for each other. With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwill and beyond. Goodwill of Monocacy Valley is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws. Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws. Please contact Goodwill of Monocacy Valley at 1-833-###-#### option 6 or ...@goodwillaz.org if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act. For questions about your application or employment with Goodwill of Monocacy Valley, please contact our Candidate Support Line at 1-833-###-####, option 5. PHISHING SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc. ("GCNA/GIMV") are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making artificial job offers in order to collect personal and financial information from unsuspecting individuals. Please note that GCNA/GIMV only use company email addresses, which contain "@goodwillaz.org" ************", to communicate with candidates via email. The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job. If you are contacted by someone about an open job at GCNA/GIMV, please verify the domain of the sender's email address and that they are asking you to apply on this website. If you believe you have been a victim of a phishing scam, please visit the Department of Homeland Security's Cyber Smart website ( ) to learn how to report it.
$36k-47k yearly est. 4d ago
Service Manager
Chesapeake Search Partners
Customer service manager job in Laurel, MD
Service Manager - Commercial Operations The Service Manager is responsible for overseeing all day-to-day field operations within the “Scavenger” commercial wastewater services division. This role leads field teams, ensures safe and efficient job execution, monitors productivity and job costs, and supports customer satisfaction. You'll be collaborating closely with dispatch, project coordination, and departmental leadership to ensure smooth workflows and operational success. What you'll be doing: Lead, train, and support Field Supervisors, Technicians, and Apprentices Set expectations for field staff and hold team members accountable to performance and safety standards Oversee daily field scheduling, dispatching, and workload allocation Conduct job site visits to ensure quality workmanship, productivity, and proper safety practices Monitor material usage, labor hours, job costs, and field efficiency Reinforce company safety protocols and assist with incident or claim investigations Support hiring, onboarding, training, and disciplinary actions for field staff Work with the coordination team to ensure proper technician assignment for each job Provide quick-turn estimates for small projects when necessary Ensure all work complies with local codes, regulations, and company standards Resolve customer concerns, complaints, and invoice disputes Participate in after-hours emergency call rotation Maintain strong communication with the Department Manager, Call Center, Project Coordination, and Accounting teams What we need: 5+ years of related field experience in HVAC, Wastewater, MEP, Transportation or Fleet Plumbing, Wastewater or Trade background a plus 5+ years of supervisory or management experience Bachelor's degree in Business Management or related field (preferred) Strong leadership, communication, and organizational skills Ability to manage multiple field priorities and personnel Ability to navigate construction site environments Proficiency with administrative tasks and willingness to learn company software
$54k-89k yearly est. 17h ago
Assistant Unit Manager - Competitive Pay + Bonus Eligible!
JRN Inc.-KFC 4.0
Customer service manager job in Woodlawn, VA
About the Job: As an Assistant Manager, you'll be at the heart of our restaurant's success, supporting the Restaurant General Manager by upholding brand standards and inspiring your team. You'll lead by example, training, coaching and recognizing your team to deliver unforgettable customer experiences. When your team shines, so do you! In this dynamic role, you'll take charge of daily operations in the Restaurant General Manager's absence, making key decisions and driving the team toward excellence. We believe in having fun while embracing personal challenges and growth opportunities. You'll work a 50-hour week, with 40 hours at regular pay and 10 hours at time and a half, providing a balanced and rewarding work experience. The Day-to-Day: Ensure consistent customer satisfaction by effectively modeling the KFC Connect Success Routine and prioritizing customer needs. Oversee Team Members' adherence to shift responsibilities and maintain high food safety standards. Take charge of restaurant operations in the RGM's absence. Collaborate with the RGM in assessing team performance, providing ongoing constructive and positive feedback. Address employee relations issues as they arise, determine immediate resolutions, or escalate to the RGM when necessary. Assist in sourcing, recruiting, interviewing and hiring Team Members, while driving a culture of equity, inclusion and belonging. Act like an owner by assisting with Profit & Loss management, including cash control, security procedures, inventory maintenance and labor management. Review financial reports and take appropriate actions to optimize performance. Support the RGM in facility maintenance and ensure health and safety standards are consistently followed. Is this you? 2+ years of restaurant/retail management experience. Assist with P&L management by following cash control/security procedures, maintaining inventory, managing labor and reviewing financial reports. Ensure all employees receive proper training and resources. Champion KFC's culture and values, promoting equity, inclusion and belonging in the restaurant. Lead efforts in individual and team recognition, collaboration and motivation. Identify and recruit exceptional talent, supporting the RGM in the hiring process. Possess strong communication skills for conducting performance appraisals, taking disciplinary action and motivating and training employees. Adhere to corporate policies, procedures and Occupational Health and Food Safety standards. Work-Hard, Play-Hard: Competitive pay Bonus Eligible Paid Time Off Free meal each shift Medical benefits 401k retirement plan with 4% match Career advancement and professional development Tuition reimbursement and scholarship opportunities KFC Foundation Programs including FREE college tuition at WGU, $1 per $1 Savings Match Program, Hardship Assistance Program plus more!
$59k-91k yearly est. 12d ago
Partnerships Manager
American Academy of Otolaryngology 3.9
Customer service manager job in Alexandria, VA
The American Academy of Otolaryngology-Head and Neck Surgery is seeking a Partnership Manager. The Partnership Manager plays a vital role in supporting the development and execution of strategies to grow our association's corporate partnerships and philanthropic giving programs. This position serves as a primary relationship manager for industry partners and individual donors, working to advance our mission through partnerships and giving initiatives. The Partnership Manager reports to the Senior Director- Education, Meetings & Corporate Development. This is a hybrid role, in-person in Alexandria, VA, 3 days a week. Key Responsibilities Corporate Partnership Development • Identify, cultivate, and secure new corporate partnerships while maintaining and expanding existing relationships • Develop and implement comprehensive partnership strategies that align with both partner and association objectives • Create compelling partnership proposals and manage contract negotiations • Manage grant documentation and applications relevant to partnerships • Establish and track partnership deliverables, ensuring delivery of promised benefits and showing ROI • Enhance and optimize lead generation and pipeline reporting processes • Collaborate with internal teams to ensure successful partnership activation and execution Philanthropic Development • Lead individual giving programs, including major gifts, annual fund, and planned giving initiatives • Manage donor recognition programs • Oversee donor communications and stewardship activities • Maintain accurate donor records and gift processing systems Required Qualifications • Bachelor's degree in a related field and 6+ years of experience in partnership development, fundraising, or a similar area. Relevant experience may be substituted for a degree • Detail-oriented with exceptional organizational, critical thinking, and communication skills to ensure clear, accurate information and effective collaboration • Ability to manage multiple projects simultaneously, prioritize tasks, and meet competing deadlines • Proven ability to work effectively both independently and within a collaborative team environment • Proficiency in event technologies with CRM systems and Microsoft Office Suite • Demonstrated excellence in customer service, problem-solving, and exercising sound judgment in dynamic situations • Willingness to travel approximately 25% Preferred Qualifications • Demonstrated experience within medical or healthcare associations Working Conditions This is a hybrid position, in-office Mondays, Tuesdays, and Wednesdays, with the flexibility to telework on Thursdays and Fridays. Status • Regular, full-time • Exempt Benefits We are proud to offer an excellent benefits package offered to eligible employees including: • Medical, vision & dental insurance • 9% 403(b) contribution after the first year of service • 5 weeks of paid time off (PTO) & 11 holidays • Parking or public transportation allowance • Long & short-term disability insurance • Medical & dependent care flexible spending accounts • Workplace flexibility including a hybrid work environment • Professional development opportunities and tuition/certification reimbursement Equal Opportunity Statement The American Academy of Otolaryngology-Head and Neck Surgery is an Equal Opportunity Employer. Application Instructions Email your cover letter and resume to *********************.
$69k-116k yearly est. 4d ago
District Manager
Prime Group Holdings, LLC 4.6
Customer service manager job in Baltimore, MD
Prime Group Holdings, LLC is a vertically-integrated private equity real estate firm focused on self-storage and other alternative real estate asset classes. With $6.6 billion in assets under management, Prime Group is one of the largest private owners and operators of self-storage properties in the world, owning and operating over 310 self-storage assets in 28 states, three Canadian provinces and the U.S. Virgin Islands containing over 23 million rentable square feet. The firm manages three flagship funds on behalf of a global investor base, including the largest self-storage dedicated fund ever raised, Prime Storage Fund III. Headquartered in Saratoga Springs, NY, Prime Group has more than 700 employees. The firm has a regional office in Jupiter, FL and investment originations offices in Denver, CO, Hackensack, NJ, Yorktown, VA and Calgary, Alberta. Prime Group's 21-person senior leadership team is supported by teams including sourcing and acquisitions, asset and portfolio management, compliance/legal, property management, information technology, transactions/financing, marketing, accounting and training, among others. Prime Group's success is built on a culture of respect, teamwork, business ethics, accountability and persistence. The company deeply values the strong relationships it has built with its customers, employees, investors and stakeholders. Pitchbook, a leading resource for comprehensive data, research and insights spanning the global capital markets, named Prime Group as one of the top 10 real estate value-add fund managers in Pitchbook's 2023 Global Manager Performance Score League Tables. Position Overview: The District Manager will act as the business owner to lead and grow our portfolio of stores in their assigned region. This role will take ownership in the growth and profitability of the specific district operations, while providing and promoting the leadership, vision, and direction of the company within it's market. Essential Responsibilities: · Develop and implement plans to achieve sales goals and optimize the portfolios NOI; · Enable and drive strong operational performance of the assigned portfolio of businesses; · Inspire, lead, develop the team; · Monitor and improve sales, cost management, employee management and safety; · Identify and drive opportunities to improve business performance; · Enforce all company policies, procedures and code of ethics; · Manage employee performance including hiring, termination, discipline, development and management; · Manage escalations and approvals in a timely and thorough manner. Qualifications · Bachelor's degree in business or related field preferred; Associate degree or equivalent experience required; · Minimum of five (5) years multi-unit retail sales/service operations leadership experience preferably from the Storage industry; · Excellent communication, interpersonal and motivational skills; · Demonstrated experience in building “ownership” and accountability in a team · Strong analytical and problem-solving abilities; · Able to prioritize multiple projects and deal with numerous interruptions; · Work well under pressure, meeting deadlines consistently; · Able to work independently with minimal supervision and lead 20-35+ employees; · Computer skills: Solid understanding of the Microsoft suite of products; · Willing to work a flexible schedule, including weekends. · Must be able to perform some of the physical requirements of the job (ability to lift 50lbs); · Valid state driver's license and reliable transportation; · Ability to travel within the district and to other designated locations as directed by the company. Compensation · Competitive rate of pay and a generous benefits program · Participation in company's performance-based incentive program(s) · Medical, dental, vision, life, short-term disability, and long-term disability insurance program · Paid vacation time; paid sick time; paid holidays Equal Opportunity Employer Statement Prime Group Holdings is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
$93k-157k yearly est. 2d ago
Financial Investigations Unit Manager-Lead
Shermen Bank International
Customer service manager job in Washington, DC
Job Description: Financial Investigations Unit Manager-Lead Company: Shermen Bank International (In Formation) Reports to: Chief BSA/AML Officer Client Focus: Embassy, Consulate, and Foreign Mission Diplomatic Community About Us We are a specialized Edge Act Corporation, chartered by the Federal Reserve, dedicated to providing premier international banking and financial services. Based in Washington D.C., our primary focus is serving as the trusted financial partner to the diplomatic community, including embassies, consulates, foreign missions, and their affiliated organizations in the United States. We operate in a high-compliance, high-touch environment and are committed to the highest standards of regulatory excellence and client service. Position Summary The Financial Investigations Unit (FIU) Manager-Lead will be responsible for the AML & Sanctions Department's operational functions. The FIU Manager-Lead will manage a team whose activities include client onboarding, periodic reviews, name and payments screening, sanctions reviews, AML transaction monitoring, and fraud detection. This role reports to the Chief BSA/AML Officer/Head of Anti-Financial Crimes. Core Responsibilities This role covers the following responsibilities: Manage the FIU team Supervise and support daily activities including client onboarding-know your customer reviews, periodic and ad hoc reviews, customer risk scoring, name and payments screening, Office of Foreign Assets Control (OFAC) sanctions reviews, AML transaction monitoring and fraud detection Support the team and work on transaction monitoring alerts, fraud alerts, case investigations, and suspicious activity report (SAR) and currency transaction report (CTR) filing, 314(a) and 314(b) Assist in the updating of AML and Sanctions policies and procedures and other documentation Produce metrics reporting for senior management Create escalation reports for senior management Assist in AML and Sanctions training across various groups/departments Assist in the coordination of the BSA/AML & Sanctions Risk Assessment, Red Flags Coverage Assessment, and the Enterprise-Wide Risk Assessment process Coordinate with regulators, auditors, and vendors regarding matters related to AML & Sanctions Support the AML Model Analytics/Technology team in the tuning and testing of the AML & Sanctions Department's models and systems Required Skills & Qualifications We are looking for a versatile candidate who is hands-on and wants to work in a fast-paced, innovative, dynamic, and collaborative environment. Candidates for this role will have the following knowledge and experience: 5-8 years in an AML and Sanctions role with experience in client onboarding-know your customer reviews, periodic and ad hoc reviews, customer risk scoring, name and payment screening, Office of Foreign Assets Control (“OFAC”) sanctions reviews, AML transaction monitoring and fraud detection, case investigations, SAR filing, and CTR filing AML, Sanctions and Anti-Fraud team management experience or ready “to take the next step” AML, Sanctions, and Anti-Fraud subject matter expertise Experience in presenting to and meeting with auditors and regulators Excellent knowledge of U.S. AML, OFAC Sanctions and Anti-Financial Crime regulatory rule framework and requirements Knowledge and experience of the Embassy, Consulate and Mission (“ECM”) business and transaction typologies Creating and/or updating AML and Sanctions policies and procedures Anti-Financial Crime model/platform end-to-end testing and supporting documentation Creating and updating documentation that meets regulatory standards and expectations Working on coverage assessments, BSA/AML & Sanctions risk assessments, and Enterprise-Wide Risk Assessments Producing metrics reporting for senior management Excellent knowledge of Excel, PowerPoint, Visio, etc.
$60k-98k yearly est. 4d ago
General Manager Construction
Nv Waterproofing & Foundation Repair
Customer service manager job in Manassas, VA
General Manager - Construction / Home Improvement 📍 Manassas, VA (Hybrid - Office & Field) Wage: $130,000-$140,000 base plus bonus opportunities + Company Vehicle Who We Are: At NV Waterproofing & Foundation Repair, we believe that fulfilling work leads to a fulfilling life. Since 1986, we have been committed to redefining our industry through exceptional customer service and innovative solutions. We specialize in waterproofing, foundation, and concrete repair throughout the greater DMV area. Our Purpose: Driven by our mission to redefine the industry by the provision of safe, dry homes powered by world class training, we challenge the status quo and set new standards in our industry. Our purpose is at the heart of everything we do, guided by our values of One Team, Hungry Spirit, Integrity, Respect, and Accountability. Our Culture: Over the past few decades, we have built a solid reputation as a trusted basement waterproofing and foundation repair company due to our commitment to honesty, integrity, and quality service. Not only do we hold an A+ rating with the Better Business Bureau, we have also received the Angie's List Super Service Award multiple years in a row and are a member of the National Association of Remodeling Industry, the Home Builders Association, and more. Career Growth: We believe in fostering talent from within, and we offer fulfilling career paths where you can grow, thrive, and make a meaningful impact. Benefits: We provide a comprehensive benefits package, including Medical, Dental, and Vision insurance; a 401(k) plan, paid time off and holiday pay. Join us in our mission to redefine the industry and create lasting, positive change in the lives of our customers, employees, and community. Job Description: Your Impact Are you a strategic and detail-oriented leader who thrives in dynamic environments? In the role of General Manager, you will oversee all aspects of company operations, including project management, financial performance, staffing, client relations, and strategic planning to deliver exceptional customer experiences and drive consistent revenue growth. You will provide vision, coaching, and support to ensure your teams exceed sales targets while embodying our purpose, mission, and values. Your leadership will directly shape the success of the business, the growth of the company, and the lives of the customers we serve. Job Duties: How You Win Everyday Own the results by leading and developing overall leadership (Marketing, Customer Care, Sales, Production, Finance) to grow their teams, live our values, and deliver results. Own the results by tracking performance, spotting trends, managing the P&L (budgeting, forecasting, and financial reporting) and acting fast to redefine what it means to be a contractor. Drive growth with purpose by partnering with leadership to execute strategies that expand market share and advance our mission. Inspire and engage through clear communication, recognition, and feedback that drives accountability and trust. Build a culture of winning where teams are competitive, collaborative, and fueled by our mission. Stay connected to the field through modeling excellence, sharpening execution, and closing skill gaps to elevate the standard. Align, galvanize, and execute initiatives that drive our purpose, mission, and values. Qualifications: What You Offer Minimum of 5 years of progressive leadership with proven success overseeing the gears of the business. Proven ability to drive revenue growth and customer satisfaction across diverse, competitive markets. Strategic operator with strong organizational and analytical skills to identify trends and act with precision. Proven builder of leaders: skilled at motivating, developing, and holding managers accountable across multiple locations. Influential communicator who can galvanize teams, partner with executives, and inspire action at every level. Pre-employment screening includes, but isn't limited to, motor vehicle record and felony/misdemeanor background check. Why Join NV? We provide the best training, systems, and services in the industry, all within a team-focused, supportive culture. If you're ready to take your career to the next level with a company that truly invests in your success, this is your chance!
$130k-140k yearly 4d ago
General Manager
Knowhirematch
Customer service manager job in McLean, VA
General Manager - Lead One of America's Top Retail Destinations Flagship Property | National REIT | Full Relocation Provided Our client, a premier national real estate investment trust (REIT), is seeking a seasoned General Manager to oversee one of the Top 10 largest retail centers in the United States, located in one of the country's most affluent markets. This rare opportunity is available due to a promotion, reflecting the organization's strong internal growth and leadership culture. As the General Manager, you will lead all aspects of property operations, financial performance, tenant relations, guest experience, and team leadership for a nationally recognized retail destination. You will drive strategic initiatives, operational excellence, and long-term asset value while guiding a high-performing on-site team. What We're Looking For 5+ years of General Manager experience overseeing a large retail, mixed-use, or resort/hospitality property 12+ years of total property management experience across commercial, retail, or hospitality portfolios Bachelor's degree required; professional real estate credential (e.g., CPM, RPA) strongly preferred Demonstrated success in leading large teams and managing complex, high-traffic environments Proven track record of operational excellence, financial performance, tenant/guest service, and long-term asset stewardship Stable career progression - minimum 3 years in current role; NO job hoppers What This Role Offers Base compensation: $175K-$200K plus lucrative bonus potential Full relocation assistance Best-in-class, affordable health & wellness benefits for you and your family 401(k) match + employee stock purchase plan Opportunity to lead a flagship, nationally significant property within a top-tier REIT Clear pathways for advancement (role is open due to promotion) If you have deep experience managing large commercial retail or hospitality assets and are ready to lead one of the most iconic retail destinations in the nation, we encourage you to apply.
$50k-97k yearly est. 3d ago
Store Manager
Mavi North America 3.4
Customer service manager job in Tysons Corner, VA
Store Manager (Full-Time) Reports to: Director of Retail As a Mavi Store Manager, you are more than just a retail leader-you are a brand ambassador and business driver. You'll be responsible for delivering an exceptional customer experience, leading a high-performing team, and ensuring operational excellence in-store. This is a full-time position that plays a key role in shaping the success of our retail presence. What Makes a Great Mavi Store Manager? Customer-Obsessed Prioritizes delivering a best-in-class experience Builds meaningful connections with regulars and new customers Team-First Mentality Leads by example, motivates through coaching-not just direction Invests in team development and celebrates team wins Commercially Driven Strong understanding of KPIs, stock flow, and profitability Uses data to drive decisions and maximize daily sales opportunities Detail-Oriented Operator Maintains high standards across VM, stockroom, and shopfloor execution Confident in managing opening/closing, scheduling, and loss prevention Agile & Solutions-Oriented Thrives in fast-paced retail with shifting priorities Takes initiative, stays calm under pressure, and adapts quickly Authentic & Positive Communicator Confident, open communicator who embodies Mavi's friendly and genuine tone Builds trust and loyalty with customers and team alike Passionate About the Brand Wears and loves the product-understands the importance of Fit, Fabric, Foundation Embodies denim lifestyle and represents Mavi proudly in and out of the store Key Responsibilities Lead and inspire a team to deliver exceptional customer experiences and meet sales targets Maximize store profitability through effective scheduling, payroll, and expense management Recruit, onboard, and develop store talent aligned with Mavi's values and standards Ensure operational excellence, including cleanliness, back-of-house organization, and visual standards Drive performance through weekly/monthly business reviews and KPI tracking Bring Mavi's brand story to life on the sales floor through Fit, Fabric, Foundation Manage local marketing activations and build community engagement Liaise with HQ teams including HR, Merchandising, Operations, IT, and Marketing Maintain full access to all store systems; responsible for opening and closing procedures Required Skills & Qualifications Previous retail management experience required, preferably in the fashion or lifestyle retail sector. Proven track record of meeting or exceeding sales targets and KPIs Strong team management, coaching, and talent development skills Excellent communication, interpersonal, and organizational abilities Solid understanding of retail operations including scheduling, payroll, inventory, and visual merchandising Passion for fashion and a genuine interest in denim Flexible availability, including evenings, weekends, and holidays Proficient computer skills including Microsoft Office (Excel, Word, Outlook). Ability to stand for extended periods of time and lift/move objects weighing up to 40 pounds.
$36k-69k yearly est. 3d ago
General Manager, Bethesda
Veronica Beard 3.9
Customer service manager job in Bethesda, MD
The General Manager is responsible for maximizing sales, providing an exceptional shopping experience for the customer, and managing the store's visual and operational standards, including the store's shrink %, wage cost and Clienteling. The General Manager is responsible for staffing, training and developing high performance teams. Responsibilities: SALES LEADERSHIP: Creates an outstanding sales and Customer Service environment Strives for sales excellence and results Sets and evaluates weekly, monthly and seasonal goals for staff Works with customers and models excellent customer service and Clienteling skills Maximizes sales through strong floor supervision skills Assesses store morale, monitors and praises positive associate performance, and resolves and documents performance issues promptly Develops Sales Associates to be experts in the selling steps and client building through utilizing the Sales Training Programs and the Client Books STAFFING AND ASSOCIATE DEVELOPMENT: Networks in industry to recruit and hire high quality management and sales-oriented associates Fills all levels of open positions within the store in an urgent and timely manner Ensures adequate staff is available to meet business needs - schedules accordingly Follows company criteria properly hiring, reviewing, coaching and promoting Sales Associates and Assistant Managers Administers company personnel programs including appropriate performance reviews, compensation and employment records Ensure personnel are trained on product knowledge, selling skills and customer service to support the brand experience Documents employee performance in a timely manner Creates enthusiasm and excitement within store to motivate high performance teams OPERATIONAL EXCELLENCE: Protects store payroll by managing wage costs, salaries, and allowable hours Controls company's assets, i.e. key control, loss prevention measures, inventory paperwork and company standards of conduct Strives for 100% accuracy and compliance in cash, inventory, fixtures and property STORE STANDARDS: Execute floor-set and promotional directives; implements visual merchandising Supervises the overall cleanliness and organization of the sales floor and backroom Ensures store appearance and atmosphere supports and reinforces the brand image Understands, supports and complies with all company policies and procedures MERCHANDISING/VISUAL: Ensure execution of effective merchandising strategies and directives Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction Identify and communicate product concerns in a timely manner Communicate inventory needs to support the business goals FASHION/STYLING: Represents the fashion and style of Veronica Beard Knowledge of current fashion trends and styles Appreciation and demonstration of an overall finished fashion look Ensure staff is following Veronica Beard fashion guidelines. Comfortable with being on camera for social media purposes (both stills and video) Able to fluidly discuss product and fashion on camera Requirements: Ideal candidate must possess 3-5 years in the luxury business, strong team leadership, excellent customer service, interpersonal and communication skills required, energetic, outgoing, driven individual with an eye for women's fashion and passion to succeed. Strong visual background, sound organization and operational skills Minimum of 2 years retail Store Management position/experience in women's apparel (or related field) Ability to work flexible schedule including nights and weekends Strong verbal and communication skills Strong observation skills - identifying and assessing customer and employee behavior, reactions, and floor awareness Ability to retain and utilize data, i.e. names, merchandise, information, policies and procedures Ability to create a quality working environment that will encourage others to develop and excel Foster a work climate that inspires mutual trust, respect, professionalism and teamwork to achieve goals At Veronica Beard, we are committed to creating and maintaining a workplace where every single employee can thrive and feel valued. As a company, we firmly believe that there is strength in diversity. We seek to recruit talent from a variety of perspectives and backgrounds and are actively seeking candidates with a dedication to advancing equity, inclusion, and racial and social justice in their work. Veronica Beard is committed to an environment of mutual respect and is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state or local protected class.
$45k-88k yearly est. 4d ago
Store Manager
Mango 3.4
Customer service manager job in Arlington, VA
MANGO is a multinational fashion company that designs, manufactures and markets clothing and accessories. At MANGO, we inspire and unite through our passion for style and culture. We are in 118 countries and our online presence extends to more than 85 countries. Our team is made up of people of 112 nationalities. In our team, we are proactive and dynamic, with communication skills and we are always open to new challenges. We are a young and multicultural team, we love the good vibes we have and we work together to achieve results. We are informed of trends and current events in the retail world. Job Details: For our MANGO store located at Fashion Centre, Pentagon City in Arlington, VA, we are currently recruiting for a FULL TIME STORE MANAGER to join our team! Reporting to the District Manager you will be responsible for the general running of your store. You will ensure that sales targets are exceeded, customer service is at its highest level and the store image is impeccable. You will be responsible for leading and motivating your team and maintaining an atmosphere that is always active and pleasant. Key Responsibilities: To ensure an excellent level of customer service is provided in the store To plan, apply and monitor the required measures in order to reach and exceed sales targets To analyze and review management indicators and costs in order to improve them To ensure and collaborate in the implementation of merchandising standards and optimize selling space in order to obtain maximum profitability To be familiar with the collection, and control and manage the stock to maximize sales To act as a role model and promote effective communication within the team To recruit, train and ensure the seamless integration of the new employees To lead and motivate the team, ensuring the development of staff potential To plan, organize, prioritize and distribute tasks, optimizing resources and minimizing costs To ensure the optimal management of personnel administration duties We are looking for an individual with relevant experience in managing a dynamic store within the fashion retail industry. You should be self-motivated, inspire your team to work well as a team leading by example and deliver outstanding results. You should have a proven ability to maximize profitability. Sales-oriented, organized and tenacious, you are a problem solver, able to work well under pressure and adapt to changes. If you like sharing responsibility, developing both professionally and personally, and want to grow in a dynamic fashion retail company in full expansion, then this is your opportunity! Apply now and start a long and successful career within MANGO. What makes us special? As a member of the Mango team, you'll get a 40% discount on all our lines, so that you'll always be wearing the latest! Insurance Benefit: You only pay a % of the value! 401(K) Pension Plan Holidays + Wellness Days Vacation Days Commuter Benefits Bonus and/or Commission paid monthly At Mango, we invest in your personal and professional development. Access a wide range of training courses, personalized mentoring, continuous development programs and internal promotion opportunities that will drive you toward success. Think big! Mango offers you international opportunities in over 115 markets for you to broaden your horizons and grow with us globally. You got it? We like you!
$31k-52k yearly est. 1d ago
Customer Service at Halogenated Solvents Industry Alliance
Halogenated Solvents Industry Alliance
Customer service manager job in Arlington, VA
Job Description Halogenated Solvents Industry Alliance in Arlington, VA is looking for one customer service to join our team. Our ideal candidate is a self-starter, ambitious, and hard-working. Responsibilities Greet customers and make them feel at home Answer any questions the customers may have Assist Customers in preparing their orders Clean work area as needed to maintain a tidy work environment Respond to all complaints in a friendly and professional manner Qualifications Friendly attitude even when dealing with disgruntled employees Responsible and proven ability to maintain scheduling commitments Ability to problem solve quickly concerns customers may have Good communication skills with customers We are looking forward to receiving your application. Thank you. Available shifts and compensation: We have available shifts all days of the week. Compensation depends on your experience. By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply. Powered by Homebase. Free employee scheduling, time clock and hiring tools.
$53k-102k yearly est. 19d ago
Director, Customer Success Operations
Orbcomm Inc. 4.4
Customer service manager job in Sterling, VA
Join Us as the Director, Customer Success Operations! Are you a results-driven leader passionate about process excellence and customer satisfaction? ORBCOMM is seeking a Director, Customer Success Operations, to optimize the systems, processes, and insights that power our global customer success organization. You'll lead initiatives that streamline onboarding, customers interlocks, delight, renewals, and service delivery-enabling teams to deliver consistent, high-quality customer experiences worldwide. Why You'll Love Working Here At ORBCOMM, we connect the world's most remote assets through satellite and IoT technology, empowering customers in transportation, maritime, supply chain, and heavy equipment industries with real-time visibility and insight. As part of our Customer Success leadership team, you'll shape the tools, data, and processes that make our operations more efficient, and customer focused. You'll collaborate with smart, driven teams who value innovation and accountability. While we welcome applicants from across the East Coast region of the U.S., we have a strong preference for talent based near our Sterling, VA and Ottawa, ON hubs. Team members in these regions have the flexibility to work in a hybrid capacity from ORBCOMM's Sterling or Ottawa hubs. What You'll Do Operational Leadership & Strategy * Build and execute the Customer Success operations roadmap aligned with company goals. * Create, maintain, and derive insights from CS metrics generated in Salesforce or through the ORBCOMM data lake * Partner with the Regional CSM leaders to drive efficiency and productivity within their organizations. * Design scalable processes, KPIs, and tools to improve performance and customer outcomes. * Partner with Finance and FP&A on forecasting, resource planning, and performance reporting. Data, Systems, & Insights * Oversee Customer Success platforms (Salesforce, ORBCOMM data lake, etc.) ensuring automation, accuracy, and efficiency. * Develop dashboards to monitor NRR, NPS, CSAT, renewal rates, and coverage. * Turn data into actionable insights that improve customer experience and operational results. Process Optimization & Governance * Standardize onboarding, support, and renewal processes globally. * Drive readiness for new product launches and ensure Customer Success alignment across teams. * Oversee documentation, training, and continuous improvement initiatives. Cross-Functional Partnership * Collaborate with Sales, Business Units, Product and Engineering to prioritize customer feedback and experience enhancements. * Partner with Sales and Marketing on retention, upsell, and customer value initiatives. * Support leadership with data and insights for QBRs and strategic reviews. Team Leadership * Lead and mentor a high-performing Customer Success operations team focused on accountability and growth. * Build a culture of process excellence and proactive problem-solving. Who You Are * Bachelor's degree in Business, Operations, or related field; MBA preferred. * 10+ years in Customer Success, or Operations; 3+ years in leadership. * Proven success building scalable Customer Success operations in SaaS, IoT, or tech environments. * Strong command of Customer Success metrics, data analytics, and lifecycle management. * Proficiency in Salesforce, PowerBI, or similar tools. * Excellent communication, stakeholder management, and change leadership skills. * Experience working in a matrixed global organization. * Leverage AI-enabled tools and automation to support daily tasks and productivity. * Commitment to continuous learning in digital and AI literacy. Then we want to meet you! About Us: At ORBCOMM, we're pioneers in IoT technology, that drives innovation and empowers our clients to make data-driven decisions. Our industry-leading solutions enable customers to boost productivity, streamline operations and increase their bottom line. With over 30 years of experience and the most comprehensive solution portfolio in the industry, we enable the management of millions of assets worldwide across diverse sectors including transportation, heavy industries, satellite, and maritime. Discover how ORBCOMM is transforming industries and unlocking the potential of data to drive meaningful change by visiting us at **************** Ready to Join Us? We believe that our people are our greatest asset. Your skills and passion can help us achieve remarkable things! If you're seeking a thrilling career opportunity in a vibrant, growth-oriented environment, ORBCOMM is the perfect fit for you. We are committed to building a diverse and inclusive workplace and appreciate all applicants for their interest in joining our team. Only candidates selected for an interview will be contacted. At ORBCOMM, we are also dedicated to ensuring accessibility and are pleased to offer accommodation for individuals with disabilities upon request throughout all aspects of the selection process.
$133k-168k yearly est. 56d ago
Customer Service/Account Manager
Blank's Insurance Agency
Customer service manager job in Olney, MD
Benefits: 401(k) matching Bonus based on performance Competitive salary Paid time off A Customer Service/Account Manager at Blank's Insurance Agency, LLC is responsible for maintaining solid customer relationships by handling customer inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities. Responsibilities Provide service to existing clients related to updating policies, providing quotes, taking payments, answering questions, providing documentation. Answer customer calls and correspondence regarding new or existing insurance policies and service all claims which include regular and after-hour claims. Work with new clients or support a producer in an effort to understand their needs, gather necessary data, research policy options, cancel old policies, and negotiate with carriers when necessary. Set appointments and/or client calls or support a producer to review existing policies, review liability limits and exposures, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals. Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation. Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, and following up to ensure resolution. Review audits or policies; verify accuracy and facilitate corrections, as needed, between client and carrier. Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system. Collaborate with team members and participate in formal and informal meetings as needed. Qualifications Be positive, people-oriented, customer-focused, and professionally assertive in developing new client relationships and servicing existing clients. Hold or be able to obtain the insurance license required by the State of Illinois Comparable Office experience or A Bachelor's Degree Possess a sense of urgency, attention to detail, organization, multi-tasking, and follow-up skills, and the ability to handle situations with customers and solve problems without direct supervision. Have excellent time management skills, thrive in a team environment, and Technology and Computer proficiency including agency management systems. Benefits/Perks: Competitive Pay & Benefits Package Family Friendly Environment with PTO and generous holiday schedule Professional Development Job Stability in a growing industry Compensation: $18.00 - $21.00 per hour YOUR FUTURE as an Independent Insurance Agent Starts Here If you're looking for a career that offers flexibility, job stability, competitive compensation, and more, then you've come to the right place! Working with an independent agency is a great career choice. Independent insurance agents protect our customers by providing home, auto, business, life and health insurance policies to fit their individual needs. Independent agencies are not bound to offering products from only one insurance company. Instead, we can offer customers a choice of policies from a variety of insurance companies to provide the best protection at a competitive price. The demand for insurance professionals is growing every day! Is this career right for you? This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the location, and not to Big I of Illinois Association.
$18-21 hourly Auto-Apply 60d+ ago
Customer Service Manager
Thompsongas LLC 3.0
Customer service manager job in Boonsboro, MD
ThompsonGas is the nation's fastest growing propane retailer, and we are looking for innovative, outside of the box thinkers who want to make an impact. We are rethinking the way we do business and, as a result, our employees are empowered to take an idea and run with it. If you are looking for an environment that will allow you the freedom to drive change, create an unrivaled customer experience and have fun while you're doing it - then ThompsonGas is for you! ThompsonGas, is currently seeking a Customer Service Manager to support our unprecedented growth by providing support to our Atlantic area. The ideal candidate is a big picture thinker, self-sufficient and someone who thrives in a fast-paced environment.The Customer Service Manager will drive the highest possible level of customer service and sales activity. They are responsible for providing support and training to our team of Customer Service Representatives to improve productivity and establish best practices. They will work both strategically and tactically to improve overall company performance. This position will report to the Area Customer Service Manager. Essential Job Duties: Provide daily support to the Customer Service team, with hands-on, real time coaching Promote and encourage a positive and fun work environment, conducive to learning and creating world class customer experiences Resolve escalated customer inquiries including, but not limited to pricing, billing, documenting complaints and setting up new accounts Track and measure team and individual productivity and quality results and monitor service levels Analyze, summarize and review Key Performance Indicators (KPI's); report findings, interpret data and make recommendations for improvement Monitor staff workloads and call metrics to develop procedures that support efficiency Maximize performance by providing help desk resources and technical advice to maximize the effectiveness of back office software and customer portal Manage time and attendance tracking and approvals Will be required to assist with overflow calls and returning customer calls and emails, as needed, during busy season Education and Experience: Bachelor's degree in business and/or other relevant education/experience Up to 5+ years of customer service experience; with at least 2 years in a supervisory role Propane industry experience highly preferred Experience in a call center environment preferred Ability to translate your skills to other employees through mentoring and training Excellent communication skills Excellent interpersonal skills to deal with customers/employees Demonstrate high level of energy, imitative, professionalism and organizational skills Ability to thrive and operate successfully in a fast-paced environment Able to work a flexible schedule, to include possible OT and weekends Will require travel to various branch location in assigned area PERKS WITH US! Medical, Dental, Vision, and 401k with IMMEDIATE eligibility Disability and life insurance Paid time off that increases with tenure Daily Pay Option that offers great flexibility and financial control Employee training programs with career development/advancement opportunities Employee recognition program Quarterly bonus potential Paid maternity and parental leave benefits Tuition reimbursement program ThompsonGas provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ThompsonGas complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.
$39k-58k yearly est. Auto-Apply 17d ago
Customer Service Manager
Goodwill of Central & Northern Arizona 4.0
Customer service manager job in Walkersville, MD
Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities. Directs all aspects relating to the daily operations of the sales floor, leading the team and driving the business. Key responsibilities include building, leading, and retaining motivated, high performing teams through effective leadership of Retail Sales Associates. Essential Duties and Responsibilities: Executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for profit, revenue, and production for a Retail Store location. Makes decisions on matters relating to the day-to-day retail operation within his/her defined work area. Conducts new goods inventory and ensures proper reporting. Reconciles and balances all daily paperwork. Ensures Team Members deliver excellent customer service to donors and customers. Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed. Maintains the day-to-day operations of the store including managing and meeting Team Member and customer needs. Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately. Transfers to different stores at any given time due to business needs. Oversees and maintains the day-to-day operations of the sales floor including daily maintenance, custodial duties, and floor standards. Provides regular mentoring and training to develop skills of Retail Sales Associates; ensures that Team Members are operating per company standards and procedures. Ensures that the store complies with all policies and procedures relating to Security, Health, and Safety, coordinating with various Goodwill divisions, as needed; influences any changes necessary to meet statutory requirements, ensuring minimum risk to Team Members and the business. May perform tasks such as dropping off the bank deposit, helping at other stores, and attending personal training and development classes, as needed. Processes complex sales transactions, including customer returns. Collaborates with store leadership to establish clear company vision and ensure Team Member engagement. Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members. Provides regular mentoring, training, and coaching to develop skills of Team Members. Plays critical role in driving company culture change efforts and change management processes. Models Goodwill Core Values - Trust, Collaboration, Engagement, Ownership, and Innovation. Performs other related duties, as assigned. Minimum Qualifications (Education, Experience, Skills): High School Diploma, GED, or equivalent work experience One-year work experience in Retail Management, preferred One-year customer service experience required Proficient in Microsoft Office Suite Ability to pass a background check and drug screen, where applicable for position Ability to speak and read English proficiently You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following: 5 Medical Plans Employer Funded Health Reimbursement Account (HRA) 3 Dental Plans Vision Plan 401K Employer Paid Life Insurance Employee Assistance Program (EAP) Paid Time Off; Sick and Vacation Paid Holidays These are just a few highlights of our key benefit offerings! Become a valued member of an organization where good work meets community impact. Our mission is: Empowering Individuals, Strengthening Families, and Building Stronger Communities. Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families. Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation. Everything we accomplish as a team is centered around these core values. Together, we create an inclusive and welcoming environment for each other. With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwill and beyond. Goodwill of Monocacy Valley is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws. Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws. Please contact Goodwill of Monocacy Valley at ************** option 6 or ********************* if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act. For questions about your application or employment with Goodwill of Monocacy Valley, please contact our Candidate Support Line at **************, option 5. PHISHING SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc. (“GCNA/GIMV”) are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote “interviews,” and making artificial job offers in order to collect personal and financial information from unsuspecting individuals. Please note that GCNA/GIMV only use company email addresses, which contain “@goodwillaz.org” or @gimv.org”, to communicate with candidates via email. The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job. If you are contacted by someone about an open job at GCNA/GIMV, please verify the domain of the sender's email address and that they are asking you to apply on this website. If you believe you have been a victim of a phishing scam, please visit the Department of Homeland Security's Cyber Smart website (********************************************* to learn how to report it.
$23k-33k yearly est. Auto-Apply 60d+ ago
Customer Operations Manager
The Hertz Corporation 4.3
Customer service manager job in Severn, MD
The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations. The Manager may lead a brand or a function and all brands, depending on the size of the location. The salary range for this position is $65,000.00 annually What You'll Do: Responsible for daily customer operations and revenue generation for their assigned function Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes Resolves customer issues, ensuring a positive customer experience Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS) Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW) Actively engages in effective communication plans focused on building employee engagement in order to achieve business results Conducts performance evaluations that are timely and constructive, where applicable Participates in the recruiting process, as required Provides management with various updates and indicators as requested Remains current on all administrative duties according to company policy What We're Looking For: 1-3 years' experience in Customer Service or Operations. Car Rental, Hospitality or Tourism experience preferred. High School Diploma required, Bachelor's Degree preferred Moderate proficiency in Microsoft Office Suite Ability to collaborate with internal and external stakeholders Flexible and adaptable; ability to work effectively in ambiguous situations Excellent verbal and written communication skills Ability to address and resolve customer service challenges Results driven, ability to make decisions and help solve problems Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team Ability to drive process and organizational change Ability to influence Ability to motivate teams and keep a positive attitude in a fast-paced environment Ability to work under minimal supervision with a goal-oriented mindset Ability to see the big picture and leverage critical thinking and decision-making skills Excellent organization, time management, delegation, and prioritization skills. Courageous leadership and accountability What You'll Get: Up to 40% off the base rate of any standard Hertz Rental Paid Time Off Medical, Dental & Vision plan options Retirement programs, including 401(k) employer matching Paid Parental Leave & Adoption Assistance Employee Assistance Program for employees & family Educational Reimbursement & Discounts Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness Perks & Discounts -Theme Park Tickets, Gym Discounts & more
$65k yearly Auto-Apply 59d ago
Customer Service Manager
Goodwill Monocacy Valley 3.8
Customer service manager job in Middletown, MD
Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities. Directs all aspects relating to the daily operations of the sales floor, leading the team and driving the business. Key responsibilities include building, leading, and retaining motivated, high performing teams through effective leadership of Retail Sales Associates. Essential Duties and Responsibilities: Executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for profit, revenue, and production for a Retail Store location. Makes decisions on matters relating to the day-to-day retail operation within his/her defined work area. Conducts new goods inventory and ensures proper reporting. Reconciles and balances all daily paperwork. Ensures Team Members deliver excellent customer service to donors and customers. Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed. Maintains the day-to-day operations of the store including managing and meeting Team Member and customer needs. Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately. Transfers to different stores at any given time due to business needs. Oversees and maintains the day-to-day operations of the sales floor including daily maintenance, custodial duties, and floor standards. Provides regular mentoring and training to develop skills of Retail Sales Associates; ensures that Team Members are operating per company standards and procedures. Ensures that the store complies with all policies and procedures relating to Security, Health, and Safety, coordinating with various Goodwill divisions, as needed; influences any changes necessary to meet statutory requirements, ensuring minimum risk to Team Members and the business. May perform tasks such as dropping off the bank deposit, helping at other stores, and attending personal training and development classes, as needed. Processes complex sales transactions, including customer returns. Collaborates with store leadership to establish clear company vision and ensure Team Member engagement. Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members. Provides regular mentoring, training, and coaching to develop skills of Team Members. Plays critical role in driving company culture change efforts and change management processes. Models Goodwill Core Values - Trust, Collaboration, Engagement, Ownership, and Innovation. Performs other related duties, as assigned. Minimum Qualifications (Education, Experience, Skills): High School Diploma, GED, or equivalent work experience One-year work experience in Retail Management, preferred One-year customer service experience required Proficient in Microsoft Office Suite Ability to pass a background check and drug screen, where applicable for position Ability to speak and read English proficiently You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following: 5 Medical Plans Employer Funded Health Reimbursement Account (HRA) 3 Dental Plans Vision Plan 401K Employer Paid Life Insurance Employee Assistance Program (EAP) Paid Time Off; Sick and Vacation Paid Holidays These are just a few highlights of our key benefit offerings! Become a valued member of an organization where good work meets community impact. Our mission is: Empowering Individuals, Strengthening Families, and Building Stronger Communities. Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families. Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation. Everything we accomplish as a team is centered around these core values. Together, we create an inclusive and welcoming environment for each other. With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwill and beyond. Goodwill of Monocacy Valley is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws. Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws. Please contact Goodwill of Monocacy Valley at 1-833-###-#### option 6 or ...@goodwillaz.org if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act. For questions about your application or employment with Goodwill of Monocacy Valley, please contact our Candidate Support Line at 1-833-###-####, option 5. PHISHING SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc. ("GCNA/GIMV") are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making artificial job offers in order to collect personal and financial information from unsuspecting individuals. Please note that GCNA/GIMV only use company email addresses, which contain "@goodwillaz.org" ************", to communicate with candidates via email. The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job. If you are contacted by someone about an open job at GCNA/GIMV, please verify the domain of the sender's email address and that they are asking you to apply on this website. If you believe you have been a victim of a phishing scam, please visit the Department of Homeland Security's Cyber Smart website ( ) to learn how to report it.
$36k-47k yearly est. 12d ago
Customer Service Manager
Goodwill of Central and Northern Arizona 4.0
Customer service manager job in Middletown, MD
Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities. Directs all aspects relating to the daily operations of the sales floor, leading the team and driving the business. Key responsibilities include building, leading, and retaining motivated, high performing teams through effective leadership of Retail Sales Associates. Essential Duties and Responsibilities: Executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for profit, revenue, and production for a Retail Store location. Makes decisions on matters relating to the day-to-day retail operation within his/her defined work area. Conducts new goods inventory and ensures proper reporting. Reconciles and balances all daily paperwork. Ensures Team Members deliver excellent customer service to donors and customers. Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed. Maintains the day-to-day operations of the store including managing and meeting Team Member and customer needs. Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately. Transfers to different stores at any given time due to business needs. Oversees and maintains the day-to-day operations of the sales floor including daily maintenance, custodial duties, and floor standards. Provides regular mentoring and training to develop skills of Retail Sales Associates; ensures that Team Members are operating per company standards and procedures. Ensures that the store complies with all policies and procedures relating to Security, Health, and Safety, coordinating with various Goodwill divisions, as needed; influences any changes necessary to meet statutory requirements, ensuring minimum risk to Team Members and the business. May perform tasks such as dropping off the bank deposit, helping at other stores, and attending personal training and development classes, as needed. Processes complex sales transactions, including customer returns. Collaborates with store leadership to establish clear company vision and ensure Team Member engagement. Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members. Provides regular mentoring, training, and coaching to develop skills of Team Members. Plays critical role in driving company culture change efforts and change management processes. Models Goodwill Core Values - Trust, Collaboration, Engagement, Ownership, and Innovation. Performs other related duties, as assigned. Minimum Qualifications (Education, Experience, Skills): High School Diploma, GED, or equivalent work experience One-year work experience in Retail Management, preferred One-year customer service experience required Proficient in Microsoft Office Suite Ability to pass a background check and drug screen, where applicable for position Ability to speak and read English proficiently You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following: 5 Medical Plans Employer Funded Health Reimbursement Account (HRA) 3 Dental Plans Vision Plan 401K Employer Paid Life Insurance Employee Assistance Program (EAP) Paid Time Off; Sick and Vacation Paid Holidays These are just a few highlights of our key benefit offerings! Become a valued member of an organization where good work meets community impact. Our mission is: Empowering Individuals, Strengthening Families, and Building Stronger Communities. Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families. Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation. Everything we accomplish as a team is centered around these core values. Together, we create an inclusive and welcoming environment for each other. With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwill and beyond. Goodwill of Monocacy Valley is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws. Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws. Please contact Goodwill of Monocacy Valley at ************** option 6 or ********************* if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act. For questions about your application or employment with Goodwill of Monocacy Valley, please contact our Candidate Support Line at **************, option 5. PHISHING SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc. (“GCNA/GIMV”) are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote “interviews,” and making artificial job offers in order to collect personal and financial information from unsuspecting individuals. Please note that GCNA/GIMV only use company email addresses, which contain “@goodwillaz.org” or @gimv.org”, to communicate with candidates via email. The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job. If you are contacted by someone about an open job at GCNA/GIMV, please verify the domain of the sender's email address and that they are asking you to apply on this website. If you believe you have been a victim of a phishing scam, please visit the Department of Homeland Security's Cyber Smart website (********************************************* to learn how to report it.
$23k-33k yearly est. Auto-Apply 40d ago

Learn more about customer service manager jobs

How much does a customer service manager earn in Gaithersburg, MD?

The average customer service manager in Gaithersburg, MD earns between $39,000 and $132,000 annually. This compares to the national average customer service manager range of $35,000 to $105,000.

Average customer service manager salary in Gaithersburg, MD

$72,000

$39,00010%

$72,000Median

$132,00090%

What are the biggest employers of Customer Service Managers in Gaithersburg, MD?

The biggest employers of Customer Service Managers in Gaithersburg, MD are:

Blank's Insurance Agency

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Customer service manager jobs in Gaithersburg, MD

Customer Experience Manager