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Director, Client Delivery Lead
Limelight Health 4.3
Customer service manager job in Greenwich, CT
WHO WE ARE: Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three core values: be bold, team up, deliver value - and that we do. Zinnia has over $180 billion in assets under administration, serves 100+ carrier clients, 2,500 distributors and partners, and over 2 million policyholders. WHO YOU ARE: The Director, Client Delivery Lead is accountable for execution on the client project work prioritized to meet key client targets and outcomes. You will have a keen understanding of the SDLC to delivering projects in both waterfall and agile methodologies, and an ability to quickly assess impact and risk mitigation approaches across client programs. Working with peers, Account Executives, and technology teams in the organization, you will help achieve your clients' target outcomes within the overall Zinnia portfolio of programs. You will lead a team of Program Leads/Project Leads working to support your clients' initiatives and will drive adherence to key standards and practices to increase predictability in our delivery outcomes. WHAT YOU'LL DO: Support client discussions and planning activities to outline high level full year portfolio roadmap, driven by prioritized requests and client defined business value Work with Client Account Manager to prepare and facilitate strategic client planning sessions at least quarterly to prioritize work needed for client to achieve key business outcomes for the upcoming year Collaborate with peer Delivery Leads, Client Account execs, and internal Technical Lead resources to forecast resource demands and manage prioritization on a recurring and as needed basis by working with internal stakeholders Monitor and manage Client portfolio status, including delivery progress, project spend, cross projects dependencies, P&L, risks and issues Work with Program and Project Manager client teams to drive consistent use of defined reporting and dashboards for project tracking and proactive identification of risks to timelines, scope, budget and quality Act as the first point of escalation for project delivery, working to identify remediation steps with internal stakeholders including impact of remediation to overall Zinnia portfolio, and reporting back to client with mitigation plan Support periodic (at least monthly) leadership Client discussions, including key Zinnia constituents (Client Account Executive, others as needed) to assess key wins, areas of opportunity with resulting plan of action and readout in subsequent monthly Drive Client conversations on scope management with proactive data to reflect trends and options to meet targets based on priority of time, cost, scope Improve team performance by leading, mentoring, training, motivating, and building team cohesiveness, Work with the teams to continually improve project/program controls, methods and tools Drive contract review and approval process, working with internal legal teams and Client Account Exec team member prior to submission to Client Support Program and Project Manager client teams review and approve of billable effort/cost weekly, in addition to monthly invoice generation Participate in monthly finance discussions to review P&L by providing proactive information on potential project risks and mitigation steps actioned WHAT YOU'LL NEED: Bachelor's degree in business or a closely related field, Master's Degree preferred, or equivalent work experience. 10 plus years of Project Management Experience - CAPM, PMP or similar designation preferred 15 plus total technology experience Demonstrated ability to manage a project using a variety of methodologies (Waterfall, Agile, Scrum, Kanban, etc). 4-6 years in an Agile environment preferred Demonstrated understanding and experience within full software development project lifecycle in complex technical environments. Knowledge of project management tools and software such as Microsoft PowerPoint, Excel, Visio, SharePoint, Jira, etc. Experience with third-party system support with preference given to insurance / financial services platforms. Knowledge of IT systems, governance and compliance. Proven problem solving, decision making, analytical and organizational skills are required. Ability to tailor communications and influence critical decisions with a variety of stakeholders. Capability to work within broadly defined parameters. Strong results orientation, organization and management skills. Lead and focus the efforts of others to established goal. Effectively drive results with cross-functional teams in a matrixed organization. Experience with conversions and implementations. Mentor Technical Project Managers as required. Develop relationships, with a strong focus on communication and change management. Knowledge of annuities and life products PMI- ACP, CSM or equivalent preferred Able to travel a minimum of 10% of the time. WHAT'S IN IT FOR YOU? Zinnia offers excellent career progression and competitive compensation. We offer great benefits, including health/dental insurance, parental leave, profit sharing, 401(k), incentive/bonus opportunity, tuition reimbursement, and so much more. The expected salary range for this position is $180,000 - $200,000, dependent on skills and location. The salary range is a good faith estimate based on what a successful candidate might be paid in certain Company locations. All offers presented to candidates are carefully reviewed to ensure fair, equitable pay by offering competitive salaries that align with the individual's skills, education, experience, training, and geographic location and may be above or below the stated amounts. We're looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at ************** for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. Notice for California residents: Information about how we collect and use your personal information can be found here #J-18808-Ljbffr
$180k-200k yearly 1d ago

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Director of Customer Service
LHH 4.3
Customer service manager job in Passaic, NJ
Here's the deal: Our client runs a national, multi‑location distribution business with customer service decentralized across nine regions. They need a seasoned Director to standardize the customer experience, unify processes, and lead people-so every customer gets the same high‑caliber service whether they're in Boston or Dallas. The mission One voice, one way: Create uniform standards across nine independently run customer service groups; drive consistency for escalations, policies, and communications. Build the “central nervous system”: Become the subject‑matter expert for how the company faces customers-document, standardize, and scale best practices across functions. Drive change in a legacy environment: Treat this like a start‑up build within a mature business. Challenge the status quo, modernize workflows, and lead through change. What you'll lead People & culture: Mentor and professionalize a distributed team. Inspire camaraderie and collaboration; co‑create training and coaching programs that stick. Operations: Stand up a clear operating model for ordering, delivery, returns, credits, and escalations. Ensure one playbook is used everywhere. Cross‑functional relationships: Partner with Sales, Operations, Quality, Purchasing, Warehouse, and Distribution Center leadership to keep the end‑to‑end experience tight. Data‑driven improvements: Track customer KPIs (first‑contact resolution, order accuracy, on‑time delivery, NPS) and use insights to sharpen decisions and fix root‑cause issues. Outcomes you'll own Consistency across nine regions-one standard for handling issues and escalations. A documented playbook with training that raises baseline performance across teams. Better decisions, faster: Exercise strong judgment to make customer‑smart choices that are also smart for the business. Bench strength: Build leaders and a pipeline below the senior tier; mentor and level‑up managers. Reporting & structure Two Customer Service Managers will be direct reports. Collaborate with nine General Managers who run distribution centers (historically managed their own P&L, including customer service). Travel & location Remote role with travel to meet teams; ~25% in the beginning, then decreasing as standards take hold. Who you are Seasoned operator who has led decentralized service teams and driven enterprise‑wide standardization. Change leader comfortable challenging norms-clear communicator who documents and scales what works. Entrepreneurial mindset inside a larger company-hands‑on, scrappy, and outcomes‑obsessed. Culture builder who can rally teams, create camaraderie, and raise the bar through training and coaching. Sharp judgment-balances customer wins with business realities. Bonus backgrounds: Hospitality or travel industries Nice‑to‑have tools & experience CRM, call‑center platforms, dispatch/logistics systems; familiarity with order management and returns workflows. Experience in high‑volume distribution or last‑mile environments; continuous improvement credentials (e.g., Six Sigma) Call Center experience The client offers medical, dental, vision, up to 15 days of PTO Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to ******************************************* The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: • The California Fair Chance Act • Los Angeles City Fair Chance Ordinance • Los Angeles County Fair Chance Ordinance for Employers • San Francisco Fair Chance Ordinance
$130k-180k yearly est. 2d ago
Customer Success Manager
RSM Facility Solutions
Customer service manager job in Paramus, NJ
The Customer Success Manager is responsible for growing and adding a book of businesses by developing and nurturing the relationship between the Company's existing and new clients. This position will be a subject matter expert on the client organization and client structure. This position requires organizational skills, attention to detail, and impactful interpersonal skills both within and outside the organization. Ideally candidates are located near our NJ or NY offices but we are also open to facilities professionals located in other geographies. This position offers a competitive base salary and significant bonuses that result from successful account growth and inside sales. Job Responsibilities: • Negotiate contracts and close agreements to maximize profit. • Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors with assigned clients. • Take ownership of the designated client accounts, managing a ‘book of business' through their SLAs (Service Level Agreements), RFIs (Request for Information), and RFPs (Request for Proposals) processes and requirements. • Understand, interpret, and accommodate varied KPIs (Key Performance Indicators) as dictated by the designated clients. • Consistently review designated existing client accounts, identifying opportunities for new business ventures and upselling services to better serve their needs and exceed sales quotas. • Ensure the timely and successful delivery of our solutions according to customer needs and objectives. • Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders. • Forecast and track key account metrics (e.g., quarterly sales results and annual forecasts) and prepare reports on account status. • Other duties as required or assigned. • Assist with high-severity requests or issue escalations as needed. Proficiencies: • Strong organizational skills • Attention to detail • Possess friendly and positive disposition • Adaptable and able to work in a fast-paced environment. • Ability to manage multiple projects at a time • Display effective communication skills • Negotiation skills Requirements Supervisory Requirements: This position does not have direct-report supervisory responsibility but does serve as a coach and mentor within the Account team as well as for other positions within the company. Education/Experience: • College Diploma with three years' experience in project management, time management, and people management or any equivalent combination of training and experience that provides the required knowledge, skills, and abilities to qualify. • Customer service experience, preferably in a retail, restaurant, or related environment. • Facilities management experience and familiarity with construction trade & processes, preferably in a retail or restaurant environment • To perform this job successfully, an individual should have basic skills in a work management system, proficiency in MS Office skills, and the willingness to expand their knowledge. Work Environment/Physical & Visual Demands: • This is a full-time position with 40 hours of work or more per week. Days and hours are typically within standard business hours, Monday through Friday from 8:30 a.m. to 5:00 p.m. EST. Though this is not an after-hours “on-call” position, availability to answer phone calls after normal business hours and on weekends is required as job duties demand. • This position requires extensive contact with people and local travel up to 10% may be required, based on the needs of the business. • Physical Demands: Speaking, Listening, Writing, Sitting, Keystroke, Crouching, Kneeling, Reaching, Standing, Walking, Pushing, Pulling, Finger movement, Squatting, Grasping, Repetitive Motion, and Sedentary/ Light work, Climbing, requiring lifting up to 20lbs or up to 50lbs with assistance. • Visual Demands: Visual acuity to perform activities such as viewing a computer terminal and reading. • Environment Conditions: This position is subject to sufficient noise with an indoor environmental condition; protected from weather conditions, but not necessarily from temperature changes
$86k-135k yearly est. 1d ago
Industrial Customer Service Supervisor
Xecutive Recruitment Inc.
Customer service manager job in Stamford, CT
This leadership role oversees a frontline customer support team responsible for managing inbound customer interactions, order processing, and service-related requests. The Customer Service Team Lead ensures consistent service quality, operational discipline, and team performance while partnering closely with internal departments to support revenue, fulfillment, and customer retention objectives. The position blends people leadership, operational oversight, and customer advocacy in a fast-moving, metrics-driven environment. Core Duties Lead daily workflow and activity management for a team of customer-facing representatives. Coach, develop, and hold team members accountable to service expectations, quality standards, and response-time goals. Oversee incoming communication channels, ensuring prompt and professional handling of customer inquiries and requests. Maintain accurate records of customer interactions, transactions, and follow-ups within internal systems. Coordinate with cross-functional partners to ensure smooth execution of orders, timely quotations, and issue resolution. Review performance data and service metrics to identify trends, gaps, and improvement opportunities. Address escalated customer concerns and support resolution efforts to maintain strong client relationships. Facilitate onboarding and ongoing training for new and existing team members. Identify and implement process enhancements that improve efficiency and customer experience. Ensure adherence to all workplace safety standards and operational policies. Support sales-related administrative activities, including order entry and quote support. Manage corrective actions related to customer feedback or service discrepancies. Perform additional responsibilities as assigned. Leadership & Professional Competencies Strong ability to lead, motivate, and influence teams toward measurable results. Customer-focused mindset with sound judgment in problem-solving and decision-making. Ability to balance independent decision-making with collaboration across departments. Effective communicator with a professional, confident presence in written and verbal interactions. Comfortable managing priorities in a high-volume, deadline-driven environment. Demonstrated capability to navigate challenging customer situations calmly and professionally. Technical curiosity and aptitude to understand product specifications, documentation, and usage. Proven experience managing people and driving accountability. Required Background Several years of experience in a customer-facing support or service role within a business-to-business setting. Prior experience in a supervisory, lead, or team management capacity. Hands-on experience working with customer management and enterprise systems. Track record of managing multiple priorities in fast-paced operational environments. Proficiency with common business software tools. Flexibility to support varying schedules and operational needs. Dependable transportation. Preferred Experience Exposure to operational, manufacturing, or distribution-based environments.
$38k-57k yearly est. 1d ago
Bilingual Plant Manager
Greven Executive Search
Customer service manager job in Paterson, NJ
We have been retained to identify a Bilingual Plant Manager for a rapidly growing bakery operation. The ideal candidate brings a servant leadership approach and a proven ability to develop people, processes, and systems to deliver high-quality products efficiently. This role combines hands-on operational leadership with the capability to enhance systems and drive improvements in safety, quality, productivity, and cost performance. We're seeking someone who can scale with growth and lead effectively in a fast-paced environment. Ideal candidates will have the following: Minimum of 5 years leading operations for a food manufacturing plant Bilingual in Spanish is a requirement Understanding of KPI's and how to implement Coaching and mentoring leadership style Hands-on team player who engages the people Bakery experience is a huge plus Food Manufacturing is a must Location: Paterson, NJ
$119k-165k yearly est. 4d ago
Import Manager CHB
American Shipping Company 4.3
Customer service manager job in Moonachie, NJ
Import Manager - Customs Brokerage Operations ⚠️ Requirement: Prior U.S. Customs Brokerage experience required; Licensed Customs Broker required. We are seeking a knowledgeable and detail-oriented Import Manager to support and oversee daily Customs Brokerage operations within our Moonachie, NJ Office. This role is hands-on and requires active participation in entry processing, compliance review, and team coordination. The ideal candidate has a strong background in customs brokerage and import regulations, with the ability to guide entry writers, ensure operational accuracy, and maintain a high standard of compliance and customer service. This position works closely with management to maintain best practices and support ongoing operational growth. Key Responsibilities Manage day-to-day Customs Brokerage activities to ensure timely, accurate, and compliant entry processing. Provide guidance to Entry Writers and support staff regarding U.S. Customs regulations, documentation, and procedural requirements. Assist in developing and maintaining standard operating procedures (SOPs) for import operations. Review entry documentation for accuracy and compliance prior to submission. Monitor and help resolve U.S. Customs rejections, RFIs, and compliance matters. Participate hands-on in preparing and filing Customs entries as workload requires. Support import compliance efforts and ensure adherence to regulatory standards and client requirements. Coordinate workflow, assign tasks, and maintain balanced team productivity. Communicate updates regarding regulatory changes involving U.S. Customs and Partner Government Agencies (PGA). Assist management with training, coaching, and developing team members. Collaborate with leadership on operational improvements and efficiency initiatives. Qualifications 5+ years of experience in Customs Brokerage Operations. Strong working knowledge of U.S. Customs regulations, import processes, and trade compliance. Previous experience supervising or mentoring entry writers is highly preferred. Active U.S. Customs Broker License required. Solid analytical, organizational, and problem-solving skills. Experience with process improvement or workflow enhancement is a plus. Excellent communication skills and the ability to work in a fast-paced environment. Bachelor's degree preferred but not required.
$63k-85k yearly est. 3d ago
Senior Manager Supply Planning
The Heineken Company 4.7
Customer service manager job in White Plains, NY
About the Role: The Senior Manager, Supply Planning ensures brands are available for delivery in the right place at the right time. This role is the key liaison to the breweries ensuring the proper products are being planned based on the Sales Plan. This role has End-to-end accountability for inventory levels and NPI transitions in our demand points. Key Responsibilities: Create, maintain, and communicate the 12-18 month sales plan, which is based on input from the Depletions Forecast, historical sales data and statistical analysis of past performances. The Sales Plan drives the production, and replenishment plans from the breweries. Evaluate production plans and replenishment plans with partner breweries to ensure master schedule and materials planning effectively supports the forecast. Collaborate with HUSA Demand Planning managers to understand and plan for factors that may impact demand (i.e. distributor's inventory strategies, pricing, promotions, events) Create scenario planning exercises and lead contingency plans to mitigate disruptions or responses to promotional activities Design seasonal stock inventory strategies in collaboration with each part of the supply chain to ensure shelf availability Collaborate with the assigned breweries through the weekly operations meeting to gain alignment on the Supply Plan, review any supply chain constraints and plan new product transitions Conduct product segmentation to ensure shelf availability and correct replenishment strategies Lead root cause analysis and lead improvement teams with continuous improvement tools and mindset Support finance in developing latest estimates and 3-year plan for assigned portfolios Partner with the HUSA Customer Support Managers to review stock levels and determine weekly order strategy Lead monthly supply review meetings in the S&OP cycle to review performance KPI's, deployments and escalations with assigned breweries and local cross functional team Track forecast accuracy and report against targeted levels Create reports illustrating current forecasts and past forecast performance Continuously improving demand forecasting techniques and methods with competitive industry methods Basic Qualifications/Requirements: 5-7 years of relevant Supply Chain experience Bachelor's degree (Supply Chain Management Preferred) Proven experience partnering with international supply chain teams Demonstrated understanding of all aspects of End-to-End Supply Chain Management Forecasting and Statistical Modeling Manufacturing Warehousing Logistics/Distribution Compensation: 125,000K annually + Bonus + Full Benefits (Medical, Dental, Vision, 401K) HEINEKEN Behaviors Connect Shape Develop Deliver Heineken USA is an equal opportunity employer. We believe the diversity of our people makes us as strong and unique as our brands. We do not discriminate based on race, color, religion, age, or any other basis protected by law. This position is not available for visa sponsorship. This position is not eligible for relocation assistance.
$109k-163k yearly est. 1d ago
Store Manager
Staples, Inc. 4.4
Customer service manager job in Bellerose Terrace, NY
As a General Manager, you will be collaborative and inclusive in helping our customers while leading a fun, team-oriented retail culture. You'll make a visible impact as a retail leader and business professional in driving your stores community relationships, merchandise sales, technical services portfolio, print & marketing services, and business-to-business network. Get great perks. Bonus plans, generous paid time off, career development program, and weekly pay Compensation based on qualifications and experience. Hiring immediately Full medical benefits package, 401(k) with company match, and many more benefits Associate store discount and more perks (discounts on mobile plans and other retailers, etc.) Provide strong leadership in community, customer service, sales, and team development. Ensure that the store culture embodies Staples values and its commitment to the community Develop a consultative and customer centric environment for the small business customer Empower your team to learn, grow and deliver through teaching, coaching and inspiring Lead merchandise sales, print & marketing services and retail operations Drive profitable sales and margin while reducing variability and improving performance YoY Hold yourself and your team accountable for flawless execution of operational excellence Coach every manager and supervisor to create a culture of consultative selling and total solutions Overall leadership of running a store; additional responsibilities as needed or assigned Essential skills and experience: 1+ year progressively responsible store management experience in a retail environment as a General/Store Manager Store Operations experience with analysis, planning, financial acumen and driving results Experience creating a customer centric environment and working in a consultative selling environment that provides customers a total solution Experience developing a team in operational excellence to drive profitable YOY sales and margins Ability to lift/move materials in the 10-50 pound range, climb ladders, stand and walk continuously Staples does not sponsor applicants for work visas for this position Preferred skills and experience: Bachelor's Degree in Business or related field Ability to engage with the community and network & support small business customers #MGT #LI-DW1 At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
$42k-62k yearly est. Auto-Apply 2d ago
Customer Service Manager
Million Air 4.1
Customer service manager job in White Plains, NY
Our motto, "We are Ladies and Gentlemen, serving Ladies and Gentlemen", is evident in every interaction with our customers, co-workers, and team mates. We strive to find the best and brightest talent for each position within our organization, enabling the unique qualities of each individual to shine and compliment the entire team. Objective The customer service manager is responsible for creating and leading a customer service team focused on providing exceptional service for all internal and external customers. The manager will focus on increased company sales, contribute to customer list and build relationships with existing and new customers. Responsibilities and Duties 1. Greet customers in a friendly, professional manner 2. Supervise the customer service team prioritizing, assigning and monitor work, provide training as required 3. Oversee invoicing for services for accuracy and completeness 4. Review customer service team payroll, manage overtime, and submit to payroll for processing 5. Responsible for hiring process to create a well-rounded team with customer and safety focus 6. Act on any reports of service failures or customer concerns until resolved to customers satisfaction 7. Maintain vendor list for hotels, ground transportation, etc. negotiated preferred rates for customers and pilots Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Competencies 1. Customer focus - naturally outgoing/extroverted. Excellent interpersonal skills, self-motivated, and highly customer oriented. 2. Communicate with customers and employees in person, on phone, and through radio communications 3. Strong computer skills including Microsoft office products and point of sale programs 4. Basic mathematical knowledge 5. Must be able to operate a motor vehicle and be insurable by Company insurance policy (Requires clean driving record) 6. Bi-lingual preferred Reporting Relationship This position reports to the General Manager Work Environment This position operates in a professional environment, which may include exposure to all types of weather conditions and direct contact with both moving and non-moving aircraft. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, to include but not limited to: 1. Must be able to lift 25 pounds 2. Stand to greet customers during verbal exchanges, walk throughout the facility to interact with customers 3. Possible exposure to hazardous noise levels, chemicals, fumes, and machinery Position Type and Expected Hours of Work This is an exempt position This position may require working evenings and weekends, and on scheduled company holidays. Travel Travel is expected for this position to industry trade shows, sales opportunities, and new location start up as required. Education, Experience, and Eligibility Qualifications 1. Customer service experience preferably in the service industry 2. College degree preferred. High School Diploma accepted 3. Aviation/Hospitality customer service experience preferred 4. Ability to work evenings weekends, and holidays 5. Acceptable driving record 6. Ability to pass a background check 7. Zero tolerance drug free employer includes pre-employment and random screening AAP/EEO Statement Million Air is an Equal Opportunity/Affirmative Action Employer/Protected Veteran/Disabled Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.
$58k-106k yearly est. 19d ago
Customer Service & Order Fulfillment Manager
Technogym USA United States
Customer service manager job in Jersey City, NJ
Our Company Technogym is a world-leading brand in wellness and fitness, known for innovative solutions that inspire people to live healthier lifestyles. We are dedicated to excellence, not only in our products but also in the services we provide to our clients and partners. Known all over the world as "The Wellness Company", our goal is to help develop the philosophy of fitness and well-being and turn it into a true lifestyle. To do so, Technogym provides people with gym equipment of the highest quality, together with other services like content and programs. Technogym's outstanding fitness products are equally chosen by individuals for their home gym equipment, and by large organizations, professional sports teams, and medical centers for our unmatched quality and reliability. This is partly a direct result of the decades of experience gained as the official supplier to nine Olympic and Paralympic Games, from Sydney 2000 to Milano Cortina 2026. Anyone choosing Technogym is choosing to train on equipment that is designed for all types of users, from beginners to professional athletes. Technogym inspires 70 million daily users to train using our innovative & engaging solutions for fitness, sport and health. Established in 1983, Technogym has rapidly grown into a success story of over 2,800 employees at 16 branches, expanding to more than 150 countries. Move with us for a better world! Your Role We are looking for a Customer Service & Order Fulfillment Manager to ensure the efficient execution of the Order to Cash (OTC) process, from order confirmation to delivery and installation (D&I). You will play a critical role in delivering exceptional customer experience while maintaining cost efficiency. This role involves working with third-party logistics (3PL), optimizing logistics costs, and supporting sales forecasting processes to achieve business objectives. The ideal candidate will be hands-on, ready to step in to support the team as needed, and thrives as a change agent who drives continuous improvement. This role reports to the VP, Order Fulfillment & Logistics, and works on-site at our Jersey City offices. Your Impact Oversee the end-to-end Order to Cash process, ensuring customer expectations are met regarding experience and cost efficiency. Drive customer satisfaction and loyalty by managing and improving Net Promoter Score (NPS) and Customer Satisfaction (CSAT) metrics. Ensure the implementation and achievement of KPIs related to TECHNOGYM CARE activities. Proactively work with the Logistics team to manage 3PLs, ensuring compliance with Service Level Agreements (SLA) and delivering a superior D&I customer experience. Ensure the achievement of sales objectives, liaising proactively with sales so to identify and reduce backlog, slippage and minimizing revenues deviations Ensure accurate and compliant invoicing, adhering to local fiscal laws and IFRS Group Revenue Recognition policies. Support the leadership team to develop reliable and accurate sales forecasts (Monthly, Quarterly, Semester, Year-end) Guarantee precise and timely orders process and portfolio order management (backlog), assuring data quality, consistency and reliability Guarantee an effective Close the Loop process, in line with Technogym policies Responsible to ensure proper Governance and Compliance of Order To Cash Process Ensure the continuous improvement of costs and stock optimization and that OTC is lean, effective and efficient Build a solid, robust, right-sized, competent, data driven, customer oriented and engaged team About You What you should bring: Customer-focused with a deep sense of care and a strong commitment to delivering exceptional experiences that reflect the excellence and sophistication of a luxury brand. Proven expertise in Order Fulfillment, Logistics Management, or a related discipline, ideally within a fast-paced, highly complex B2B and B2C environments. In-depth knowledge of warehouse management, delivery and installation processes, and international importation procedures. Strong financial acumen, with the ability to manage costs effectively and make data-driven decisions. Excellent skills in project management, problem-solving, negotiation, and analytics. Provides strong, empathetic leadership that inspires and develops high-performing teams Advanced proficiency in Microsoft Office and hands-on experience with ERP (SAP preferred), Salesforce, Power BI and WMS platforms. Able to work on-site 5x/week at our Jersey City offices What We Offer: Salary range $100,000 - $115,000 commensurate with experience Comprehensive medical, dental, and vision insurance - eligible starting first day of employment 401k with company match - eligible first day of employment PTO On-site gym for employee use Technogym is an Equal Opportunities Employer Technogym is an equal opportunities employer. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief. Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true!
$100k-115k yearly 60d+ ago
Customer Service & Order Fulfillment Manager
Technogym
Customer service manager job in Jersey City, NJ
Our Company Technogym is a world-leading brand in wellness and fitness, known for innovative solutions that inspire people to live healthier lifestyles. We are dedicated to excellence, not only in our products but also in the services we provide to our clients and partners. Known all over the world as "The Wellness Company", our goal is to help develop the philosophy of fitness and well-being and turn it into a true lifestyle. To do so, Technogym provides people with gym equipment of the highest quality, together with other services like content and programs. Technogym's outstanding fitness products are equally chosen by individuals for their home gym equipment, and by large organizations, professional sports teams, and medical centers for our unmatched quality and reliability. This is partly a direct result of the decades of experience gained as the official supplier to nine Olympic and Paralympic Games, from Sydney 2000 to Milano Cortina 2026. Anyone choosing Technogym is choosing to train on equipment that is designed for all types of users, from beginners to professional athletes. Technogym inspires 70 million daily users to train using our innovative & engaging solutions for fitness, sport and health. Established in 1983, Technogym has rapidly grown into a success story of over 2,800 employees at 16 branches, expanding to more than 150 countries. Move with us for a better world! Your Role We are looking for a Customer Service & Order Fulfillment Manager to ensure the efficient execution of the Order to Cash (OTC) process, from order confirmation to delivery and installation (D&I). You will play a critical role in delivering exceptional customer experience while maintaining cost efficiency. This role involves working with third-party logistics (3PL), optimizing logistics costs, and supporting sales forecasting processes to achieve business objectives. The ideal candidate will be hands-on, ready to step in to support the team as needed, and thrives as a change agent who drives continuous improvement. This role reports to the VP, Order Fulfillment & Logistics, and works on-site at our Jersey City offices. Your Impact * Oversee the end-to-end Order to Cash process, ensuring customer expectations are met regarding experience and cost efficiency. * Drive customer satisfaction and loyalty by managing and improving Net Promoter Score (NPS) and Customer Satisfaction (CSAT) metrics. * Ensure the implementation and achievement of KPIs related to TECHNOGYM CARE activities. * Proactively work with the Logistics team to manage 3PLs, ensuring compliance with Service Level Agreements (SLA) and delivering a superior D&I customer experience. * Ensure the achievement of sales objectives, liaising proactively with sales so to identify and reduce backlog, slippage and minimizing revenues deviations * Ensure accurate and compliant invoicing, adhering to local fiscal laws and IFRS Group Revenue Recognition policies. * Support the leadership team to develop reliable and accurate sales forecasts (Monthly, Quarterly, Semester, Year-end) * Guarantee precise and timely orders process and portfolio order management (backlog), assuring data quality, consistency and reliability * Guarantee an effective Close the Loop process, in line with Technogym policies * Responsible to ensure proper Governance and Compliance of Order To Cash Process * Ensure the continuous improvement of costs and stock optimization and that OTC is lean, effective and efficient * Build a solid, robust, right-sized, competent, data driven, customer oriented and engaged team About You What you should bring: * Customer-focused with a deep sense of care and a strong commitment to delivering exceptional experiences that reflect the excellence and sophistication of a luxury brand. * Proven expertise in Order Fulfillment, Logistics Management, or a related discipline, ideally within a fast-paced, highly complex B2B and B2C environments. * In-depth knowledge of warehouse management, delivery and installation processes, and international importation procedures. * Strong financial acumen, with the ability to manage costs effectively and make data-driven decisions. Excellent skills in project management, problem-solving, negotiation, and analytics. * Provides strong, empathetic leadership that inspires and develops high-performing teams * Advanced proficiency in Microsoft Office and hands-on experience with ERP (SAP preferred), Salesforce, Power BI and WMS platforms. * Able to work on-site 5x/week at our Jersey City offices What We Offer: * Salary range $100,000 - $115,000 commensurate with experience * Comprehensive medical, dental, and vision insurance - eligible starting first day of employment * 401k with company match - eligible first day of employment * PTO * On-site gym for employee use Technogym is an Equal Opportunities Employer Technogym is an equal opportunities employer. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief. Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true!
$100k-115k yearly 60d+ ago
Director of Customs Brokerage
Intrepidus Talent Solutions
Customer service manager job in Moonachie, NJ
Department: Operations / Compliance About the Role We're looking for an experienced, forward-thinking Director of Customs Brokerage to lead our national brokerage operations and elevate our compliance, efficiency, and client service. In this high-impact leadership role, you'll oversee a skilled team, drive strategic initiatives, and maximize the performance of our core operating platform, CargoWise. If you're a licensed U.S. Customs Broker who loves optimizing systems, developing teams, and creating best-in-class brokerage processes, this is an opportunity to shape the future of our organization. What You'll Lead Leadership & Strategy Lead licensed brokers, entry writers, and compliance professionals. Build and execute strategies that improve compliance, operational efficiency, and profitability. Partner with senior leadership to support company growth and client needs. Regulatory Compliance Ensure full compliance with CBP and PGA regulations. Maintain the company's Customs Brokerage license and compliance programs. Stay ahead of regulatory changes and update teams and clients accordingly. Oversee audits, recordkeeping, and reporting. Operational Excellence Direct accurate and timely import/export entry processing through CargoWise. Optimize workflows, automation, and data visibility using CargoWise tools. Identify and implement process improvements across operations. Monitor KPIs for clearance speed, accuracy, and service quality. Client Partnership Serve as a trusted expert for clients on compliance, HTS classification, and brokerage procedures. Support sales and account teams in growing brokerage business. Lead smooth client onboarding within CargoWise and ensure ongoing system accuracy. Build strong, long-term relationships through proactive, reliable service. Team Development Recruit, train, and mentor a high-performing brokerage team. Foster a culture centered on compliance, integrity, and continuous improvement. Ensure ongoing training on regulatory updates and CargoWise best practices. What You Bring Education & Licensing Bachelor's degree in Supply Chain, International Business, or related field. Active U.S. Customs Broker License (required). CCS, CES, or CUSECO certifications a plus. Experience 10+ years in customs brokerage, import/export compliance, or logistics. 5+ years in senior management or director-level leadership. Hands-on CargoWise expertise-configuration, automation, reporting (required). Proven success managing high-volume brokerage operations. Skills Expert knowledge of U.S. import/export regulations, HTS, valuation, and PGA rules. Strong analytical, problem-solving, and leadership abilities. Excellent communication and client-facing skills. Ability to balance compliance with operational efficiency and business strategy.
$125k-175k yearly est. 39d ago
Manager, Client Leadership
Enthuse Marketing 4.1
Customer service manager job in Norwalk, CT
Inspira is a brand relationship agency. Did we make that up? Yes, yes, we did. But defining ourselves as a “full-service agency” just feels too generic. Instead, we focus on what people can expect every time they work with us: an integrated approach to cultivating deeper, long-term relationships between brands and consumers. The kind of relationships that don't just drive sales, but help create powerful, active communities and long-term loyalty as well. Because the truth is, brands aren't all that different from humans. The best ones are the ones people like getting to know better. So, join us in driving meaningful impact for our clients, one relationship at a time. Job Description The Manager, Client Leadership leads the day-to-day client relationship and directs the work required to deliver against client objectives. This role is responsible for translating goals into clear plans, aligning cross-functional teams, and managing expectations throughout the lifecycle of programs. Managers focus on quality, clarity, and outcomes - ensuring work is delivered effectively and relationships remain strong. Job responsibilities will include but are not limited to : Serve as the primary day-to-day client contact, leading status discussions, managing expectations, and guiding conversations through evolving business needs Translate client objectives into clear workplans, briefs, and priorities that guide internal teams Direct cross-functional teams across strategy, creative, and production to ensure aligned execution and on-time delivery Manage scopes, budgets, timelines, and resourcing, identifying risks early and proposing solutions Lead reporting and recap development, ensuring results, learnings, and recommendations are clearly communicated Identify opportunities to expand scope, improve engagement, and strengthen client partnerships Qualifications Bachelor's degree in Marketing, Business Administration, Communications, or a related field 6+ years' of experience in account management, client engagement, or integrated marketing within an agency or related environment Strong organizational and project management skills with the ability to manage multiple workstreams, deadlines, and priorities Clear, confident communicator with strong written and verbal skills, able to articulate direction, manage expectations, and guide client conversations Proven ability to translate client objectives into actionable plans and lead cross-functional teams through delivery Demonstrated financial acumen in managing scopes, budgets, timelines, and resourcing High attention to detail and commitment to accuracy across documentation, communication, and workflow processes Ability to build strong client and team relationships, foster collaboration, and contribute positively to team culture Manage administrative tasks with attention to meeting agency compliance guidelines and standards Additional Information We believe stronger relationships lead to stronger outcomes-not just in business, but also in the communities we serve. That's why since day one we've partnered with Alex's Lemonade Stand Foundation, donating a portion of our profits each year to fund pediatric cancer research. The base compensation range for this job classification is between $65,000.00-$100,000.00 annually. The determination of what a specific employee in this job classification is paid depends on a number of factors, including, but not limited to, prior employment history/job-related skills and qualifications, length of service and geographic location. This job classification is bonus eligible, with bonus potential subject to applicable bonus plan terms and conditions. This position offers incentive opportunities plus full benefits including Medical, Dental, Vision, 401k with match, PTO time and more! Inspira Marketing is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, citizenship, disability, genetics, pregnancy, protected veteran status or other characteristics protected by applicable federal, state, or local law. Inspira is committed to providing reasonable accommodations to qualified individuals with disabilities and for other reasons in the employment application and hiring process, in accordance with applicable law. To request an accommodation please contact [email protected] .
$65k-100k yearly 21h ago
Director of Customer Agencies
Clinicmind
Customer service manager job in Jersey City, NJ
ClinicMind is a leading healthcare SaaS platform that helps providers improve their practice financial performance, drive sustainable growth, and enhance patient care with integrated EHR, RCM, and Patient Engagement automation and excellent service solutions. About the Role We're looking for a hands-on entrepreneurial leader to launch our Client Agency Partner Program - a model that turns our most successful clients into certified growth partners who scale their impact across other clinics. This role sits at the intersection of Customer Success, Partner Enablement, and Growth Strategy. You'll own the strategy that converts client outcomes into monetizable opportunities, expanding ClinicMind's ARR and brand credibility through real success stories. What You'll Do Client-to-Partner Growth Identify top-performing ClinicMind clients and invite them into the Agency Partner Program. Build scalable partner onboarding and enablement systems: certification, templates, marketing kits, and go-to-market support. Develop monetization models (licensing, revenue share, managed services, partner bonuses). Oversee partner governance, performance tracking, and delivery quality. Scale the ecosystem to grow recurring revenue through client-led expansion. Customer Success & Social Proof Lead G2, Capterra, and review-driven growth campaigns to boost market visibility. Launch Customer Success Celebration initiatives Convert outcomes into verified reviews and success stories. What We're Looking For 5+ years in Customer Success, Partner Management, or SaaS Growth (GoHighLevel experience a plus). Experience building scalable partner programs or ecosystem revenue models. Excellent relationship management, communication, and operational design skills. Entrepreneurial mindset with a proven ability to build systems from the ground up. Key KPIs: ARR from partner channels #1 Ratings on G2 and Capterra in all the relevant ClinicMind Platform categories Must Have Must have stable internet connection minimum of 25 MBPS Must have a mobile data plan as a backup Must be comfortable working the US business hours (EST) Must own a PC or laptop with at least 16 GB of memory Why Join ClinicMind You'll be building one of the most transformative growth engines in healthcare tech - where client outcomes become the foundation of expansion. If you're energized by building, scaling, and celebrating success stories that drive real impact, we want to hear from you. Apply now and help shape the next chapter of ClinicMind's growth.
$125k-175k yearly est. 60d+ ago
Customer Service Supervisor
Sonic Healthcare USA 4.4
Customer service manager job in Hicksville, NY
We're not just a workplace - we're a Great Place to Work certified employer! Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members! LOCATION: 250 Miller Place, Hicksville, NY 11801 HOURS: 8:30am-5pm (flexibility required); Monday to Friday FULL TIME: Benefits Eligible In this role you will: Oversee workflow for the department. Create an environment that facilitates open communication with team members and acts in a professional and courteous manner when interacting with team and department members. Motivate and utilizes staff effectively through fostering a positive, supportive work environment. Support departmental staff in the performance of their duties. Investigate and resolve problems regarding tests and results in order to ensure accurate and efficient service. s. Provide support to the joint venture and attend joint venture related meetings as advised. Communicate via, phone, face-to-face and email with other departments in the lab for problem resolution. Schedule employee shifts and breaks; responsible for coverage when replacements cannot be found Approve time off and overtime Documents and records employee productivity Documents performance issues and address them accordingly as well as complete annual performance assessments. Ensure compliance with HIPAA requirements by respecting and maintaining the confidentiality of information relative to patients and clients. Participate in the interview and selection process of candidates. Oversee training of new employees and retraining for existing employees. Continuously communicates with patients and doctors' offices, and internal departments. All you need is: 2 year Associated Degree or equivalent. Minimum 5 years working in a customer service driven environment. Minimum 1 year Supervisory experience, preferred. Excellent customer service skills including excellent oral and written communication. Ability to handle a heavy call volume Excellent interpersonal skills with management, team members, patients, clients and partners. Ability to make immediate decisions and sound judgment calls. Proficient skills in keyboard and operating computer system. Leadership abilities to successfully coach, counsel, and motivate staff while maintaining composure and professionalism. Proper judgment when exposed to confidential information. Creative problem solving skills. Salary minimum to max is $65,000 to $80,000. Pay is commensurate with experience; geographic differentials to the pay range may apply. Sonic Healthcare USA, reserves the right to pay more or less than the posted range. Any difference between actual compensation and the posted range will be based on factors other than race, color, religion, sex (including pregnancy) or national origin. We'll give you: Appreciation for your work A feeling of satisfaction that you've helped people Opportunity to grow in your profession Free lab services for you and your dependents Work-life balance, including Paid Time Off and Paid Holidays Competitive benefits including medical, dental, and vision insurance Help saving for retirement, with a 401(k) plus a company match A sense of belonging - we're a community! We also want you to know: This role will have routine access to Protected Health Information (PHI). Employees will be trained on reasonable safeguards and are expected to maintain strict confidentiality, as well as abide by all applicable privacy and security standards. Employees are expected only to access PHI when it is required to fulfill job duties. Scheduled Weekly Hours: 40 Work Shift: 1st Shift (United States of America) Job Category: Laboratory Operations Company: Sunrise Medical Laboratories, Inc. Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
$65k-80k yearly Auto-Apply 60d+ ago
Customer Service Manager
Raymour & Flanigan Furniture 4.6
Customer service manager job in Norwalk, CT
At Raymour & Flanigan, we recognize and appreciate all of our team members' hard work and dedication. We pride ourselves on being a long term, privately held company that takes care of its associates by recognizing each individual's potential and investing in their future success! Expectations: * Provide superior customer service in every situation. Go above and beyond advocating for every customer opportunity and request. * Successfully lead, build and develop a team for modeling service excellence * Maintain associate payroll, benefit and performance information * Hire, coach, mentor and develop associates * Partner with sales and operations team members to ensure that our vision of enhancing the customer shopping experience is realized. * Display initiative to succeed in an entrepreneurial culture. * Consistently demonstrate professional verbal and written communication, interpersonal and organizational skills. * Multi- task within a fast paced service environment. * Manage time to ensure completion of daily sales, delivery and inventory reports, cash deposits, and weekly payroll reconciliations. * Provide responsive communication of information to Director of Customer Care, associates and customers. * Proactively resolve escalated customer issues. * Able to identify opportunities and find solutions for continuous improvement * Problem-solve, organize and balance multiple priorities within a fast-paced environment. * Maintain composure when handling unexpected challenges and competing demands. * Perform additional functions that may be assigned at the discretion of management. Qualifications: * Minimum three years' management experience in a customer service or retail environment. * Proficient in PC-based applications. * Leadership skills required. * Bachelor's degree preferred. * Flexibility to work a retail schedule that includes nights, weekends, holidays, and special events. Raymour & Flanigan proudly supports a drug and smoke free work environment. Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future. Raymour & Flanigan is an Equal Employment Opportunity employer that does not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.
$33k-52k yearly est. 36d ago
Customer Experience Manager, Tech
Cannondale 4.1
Customer service manager job in Wilton, CT
For more than 50 years, Cannondale has been a leading innovator in the cycling world. As more riders of all ages and abilities get on the roads, trails, and streets than ever before, we're here to do the best work of our lives to push the greatest human-powered machine into the future each and every day. We're committed to building a diverse and inclusive workforce where every teammate can succeed as we inspire riders everywhere. Fueled by a free-thinking, always-game, got-your-back mentality, we ditched the rulebook and set forward on a path to make iconic bikes that simply work better. We look forward to the ride with you. As our Customer Experience (CX) Manager, Tech, you'll manage the CX Expert, Tech team, which provides advanced technical support and warranty expertise to our dealers and riders. You'll own team performance and keep operations running at their best. As a part of our Sales Operations team, your focus is simple: manage the team, drive operational excellence, and position Cannondale as a leader in customer support. You'll handle warranty escalations, improve processes, and work closely with Product and Engineering to solve quality issues. For those who live and breathe bike tech, this role offers the opportunity to make a real impact on riders, how they interact with our innovative products, and the team behind them. Note: This is not a remote position. This role is based at the Cannondale US HQ in Wilton, Connecticut. How You'll Make an Impact: Manage performance, employee relations, and career development for our CX Expert, Tech team with the aim of providing best-in-class product and customer support Oversee hiring, disciplinary actions, and staffing decisions for both teams Accountable for our Factory Tech Room (FTR) operations, ensuring timely parts ordering, issue tracking, and turnaround goals are met Escalate warranty issues to Product Management and produce reports for Global QC meetings Provide supplemental support for phone inquiries, claim resolution, and FTR Tech coverage as needed Respond to dealer warranty and technical questions via phone and email Maintain up-to-date technical expertise on bicycle components and systems and act as technical resource for the broader NA Commercial team Foster a positive working environment and effective teamwork for a remote and hybrid team What You Bring to the Table: High school diploma or equivalent with 2-4 years of experience in a customer service environment Experience managing a team and direct reports Strong technical understanding of bicycle systems Excellent record-keeping skills and attention to detail Proficient in Microsoft Word, Excel, and Outlook, with ability to learn other software Demonstrated problem-solving and decision-making skills Strong verbal, written, computer, and interpersonal skills Passion for bicycles and cycling Ability to adapt to change and evolving scenarios Maintain professional composure when working with external customers What we offer: Comprehensive Medical/Prescription/Dental/Vision plans Hybrid work environment Generous Paid Time Off Programs Life & Disability Insurance FSA/HSA/Dependent Care FSA 401k and company match Commuter Incentive Program Volunteer Time Off Voluntary benefits (critical illness, accident, and hospital indemnity insurances) Great discounts on company products Employee Wellness Program EAP benefit Parental Leave program Access to group home and auto insurance A mix of casual yet professional culture Want a closer look into what it's like to Come Ride With Us? Explore more of Cannondale on Instagram and LinkedIn. About the organization As a proud member of the Pon Holdings family, Cannondale benefits from the strong foundation and extensive network of one of the Netherlands' largest family-owned businesses, as well as the largest bike portfolio in the world: Pon.Bike, including brands like Gazelle, Santa Cruz, Cervélo, Kalkhoff, Focus, Urban Arrow, Veloretti and Swapfiets. Being a part of Cannondale means being part of a dynamic and forward-thinking organization backed by the strength and stability of Pon Holdings. Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Cannondale we value a diverse, inclusive, and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, regardless of your gender or race, we encourage you to apply anyway. You may be just the right candidate for this or other roles. Our DEI Mission Statement: At Cannondale, we are on a mission to inspire cycling for all. Whoever you were, are, or will be, you can find yourself here. Our diverse line-up of bikes reflects diverse voices, diverse communities, and diverse aspirations. We know the only way to foster that diversity is to foster inclusion in our perspectives. We are committed to not only seeking unique voices, but also cultivating, embracing, and channeling those of every member of the Cannondale community. We understand that doing so makes both our company and our products better. It's why we want you to Come Ride With Us - because bikes belong to us all. We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, religion, national origin, ancestry, alienage or citizenship status, age, sex, sexual orientation, gender, gender identity, gender expression, marital status, disability, military service and veteran status, pregnancy, childbirth, and related medical conditions, or any other characteristic protected by applicable federal, state or local laws. For additional information, please click here. We will endeavor to make a reasonable accommodation for the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to apply for a role with or participate in the hiring process with the Company, please let us know. To learn more about our privacy policy, please click here: Privacy Policy | Cannondale (English) An applicant's personal information will be shared in accordance with our privacy policy; by applying for a position, you are accepting the terms of our policy.
$37k-87k yearly est. Auto-Apply 40d ago
Customer Operations Manager
The Hertz Corporation 4.3
Customer service manager job in White Plains, NY
The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations. The Manager may lead a brand or a function and all brands, depending on the size of the location. The salary for this position is $60,000/yr What You'll Do: Responsible for daily customer operations and revenue generation for their assigned function Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes Resolves customer issues, ensuring a positive customer experience Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS) Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW) Actively engages in effective communication plans focused on building employee engagement in order to achieve business results Conducts performance evaluations that are timely and constructive, where applicable Participates in the recruiting process, as required Provides management with various updates and indicators as requested Remains current on all administrative duties according to company policy What We're Looking For: 1-3 years' experience in Customer Service or Operations. Car Rental, Hospitality or Tourism experience preferred. High School Diploma required, Bachelor's Degree preferred Moderate proficiency in Microsoft Office Suite Ability to collaborate with internal and external stakeholders Flexible and adaptable; ability to work effectively in ambiguous situations Excellent verbal and written communication skills Ability to address and resolve customer service challenges Results driven, ability to make decisions and help solve problems Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team Ability to drive process and organizational change Ability to influence Ability to motivate teams and keep a positive attitude in a fast-paced environment Ability to work under minimal supervision with a goal-oriented mindset Ability to see the big picture and leverage critical thinking and decision-making skills Excellent organization, time management, delegation, and prioritization skills. Courageous leadership and accountability What You'll Get: Up to 40% off the base rate of any standard Hertz Rental Paid Time Off Medical, Dental & Vision plan options Retirement programs, including 401(k) employer matching Paid Parental Leave & Adoption Assistance Employee Assistance Program for employees & family Educational Reimbursement & Discounts Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness Perks & Discounts -Theme Park Tickets, Gym Discounts & more
$60k yearly Auto-Apply 60d+ ago
Customer Experience Manager
Fair Harbor
Customer service manager job in Jersey City, NJ
Shape the customer journey with sustainable impact-lead CX, Salesforce Service Cloud, and AI automation at Fair Harbor 🌊 Customer Experience Manager 📍 Jersey City, NJ (Hybrid) | 💼 Full-Time | 👥 Customer Experience (CX) 🚀 Quick Take Fair Harbor is looking for a Customer Service Manager to lead our CX team, launch Salesforce Service Cloud, and build AI-powered workflows that elevate how we serve our customers. If you love building teams, optimizing systems, and delivering best-in-class service-this role is for you! 🌎 About Us At Fair Harbor, we design sustainable, high-quality apparel made for life's adventures. Every product helps reduce plastic waste in our oceans. Join us and make a positive impact while shaping the future of customer experience. 🎯 What You'll Do Lead Operations: Manage order flows (Shopify, NetSuite, Salesforce, Gorgias, Loop Returns), escalations, and service KPIs. Own Salesforce Rollout: Drive setup, customization, integration, and training for Service Cloud. Supercharge Workflows: Build AI-powered tools (chatbots, guided responses, automations) to boost efficiency. Run Special Projects: Oversee B2B orders (embroidery, corporate gifting) & VIP clienteling programs. Coach the Team: Train and inspire CX agents, ensuring empathy, accuracy, and efficiency. 📊 What Success Looks Like 🚀 100% Salesforce adoption within 90 days 🤖 65%+ Tier 1 tickets resolved by AI workflows ⭐ CSAT maintained at 4.7/5+ 💎 20%+ increase in VIP repeat purchase rate ✅ What We're Looking For 5+ years in customer service (2+ in management) Experience rolling out and optimizing CRM/service platforms (Salesforce preferred) Strong knowledge of service workflows (ticket routing, macros, automation, returns) Hands-on AI/chatbot experience Familiarity with B2B/custom orders (embroidery, monogramming, gifting) Excellent project management, analytical, and communication skills 🌟 Why You'll Love It Here Join a mission-driven brand making a real impact 🌍 Lead tech-driven CX transformation ✨ Collaborative, growth-focused environment 📈 Hybrid flexibility & competitive compensation 💼 ($75,000-$80,000 annually) 👉 Ready to help shape the future of customer experience at Fair Harbor? Apply today!
$75k-80k yearly Auto-Apply 37d ago
IT Services Sales - Banking & Financial Services
NTT Data 4.7
Customer service manager job in Jersey City, NJ
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a IT Services Sales - Banking & Financial Services to join our team in Jersey City, New Jersey (US-NJ), United States (US). Growth and innovation are imperatives for all Banking & Financial Services firms, but relentless compliance, operational and risk pressures can hinder progress. NTT DATA's BFS practices leverage deep industry expertise (Banking & Financial Services Advisory Consulting; Customer Centric Banking; Data & Intelligence; Digital Banking Transformation & Modernization; Digital Technology Consulting and IT & Digital Operations) to provide the insights, solutions, and business outcomes our customers need to succeed across all lines of their enterprise. We work to reduce IT complexity and help integrate business strategy with enabling value-add technologies, solutions, and process optimization to produce targeted business outcomes. The Banking/Financial Services Sales Executive will have a high-visibility and high-impact role to identify and pursue new business opportunities within these verticals. Expected to drive results by leading market and client acceptance across the complete NTT Data Services portfolio including Applications, Business Process Outsourcing, Advisory Consulting, Digital Transformation & Modernization, and Infrastructure, Cloud, & Security. This is a highly collaborative role with customer business sponsors and with key internal NTT Data subject matter experts to lead deal pursuits focused on bringing value-add solutions to deliver key business outcomes. This individual will need to have a entrepreneurial "run it like you own it" approach to demonstrate NTT DATA's ability to provide value-add offerings that achieve client's targeted business outcomes. This is an excellent opportunity for individuals who have a successful sales I.T. Sales pedigree to come play a significant role in our continued growth with great upside earning potential. Responsibilities: * Hunt new logo opportunities within the Banking and Financial Services vertical driving new logo revenue and profits by achieving Total Contract Value (TCV), In- Year Revenue and Gross Margin targets * Work in tightly coupled collaboration with Client Executive and Consulting and Solution Leads to drive services sales strategies across the NTT Data portfolio of offerings * This individual will own executive communication with the customer sponsors and NTT DATA senior leadership as the Deal Pursuit Lead * Leverage the NTT Data marketing team with focused and targeted campaigns and lead generation activities to create demand for specific offering solution set within new logos and specific target current accounts * Employ an "offerings" focus with a broad approach to leverage all NTT Data assets and capabilities to sell unique outcome-based solutions/portfolio for our clients * Anticipate how market and competitive factors will influence the selling of NTT Data Services and partner with our clients to create unique and value-based relationships with clients * Track record of achieving sales quota/targets in one or more of the following: TCV, Revenue or Gross Margin Basic Qualifications: * Minimum of 12 years of overall experience in information technology, intellectual property and consulting related services * 8 plus years' experience in a new business development role with success in signing new logos with 5 plus years selling into Banks and Financial Services companies * Experience selling I.T. Services and Consulting offerings including professional services and intellectual property in a quota measured role * Successful sales experience exceeding annual quotas of $10 million plus TCV * Industry domain knowledge in Banking / Financial Services and experience selling consulting and/or information technology solutions in this domain * Experience working with Third Party Advisory firms such as: Everest, Gartner, ISG, Forrester, IDC, etc. * Bachelors' degree * Able to travel 40% of the time #BFSISales #LI-NorthAmerica #USSalesJobs #IndSales #BFSSales About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com NTT DATA endeavors to make ********************** accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at **********************/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here. Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $144,500 - 240,800. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.
$144.5k-240.8k yearly Auto-Apply 60d+ ago

Learn more about customer service manager jobs

How much does a customer service manager earn in Greenburgh, NY?

The average customer service manager in Greenburgh, NY earns between $43,000 and $138,000 annually. This compares to the national average customer service manager range of $35,000 to $105,000.

Average customer service manager salary in Greenburgh, NY

$77,000

$43,00010%

$77,000Median

$138,00090%

What are the biggest employers of Customer Service Managers in Greenburgh, NY?

The biggest employers of Customer Service Managers in Greenburgh, NY are:

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Customer service manager jobs in Greenburgh, NY - 1,170 jobs

Director, Client Delivery Lead

Director of Customer Service

Customer Success Manager

Industrial Customer Service Supervisor

Bilingual Plant Manager

Import Manager CHB

Senior Manager Supply Planning

Store Manager