Customer service manager jobs in Lakewood, NJ

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We're fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us! Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA. Job Description This opportunity is within the EVERSANA Deployment Solutions business unit, which partners with top tier pharmaceutical, medical device and biotechnology companies to provide better, smarter, faster solutions for the industry. The Client Engagement Manager applies Commercial operational services knowledge and project management processes obtained through education and experience to partner with Business Development and the Deployment Solutions leads to increase operational efficiencies and provide project support from the time an opportunity is officially pursued through hand-off to the Account Activation team. At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We're fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us! Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA. Essential Duties And Responsibilities Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by: Utilize a systematic and repeatable approach, to inspect a business opportunity and to disarm and/or remove all types of organizational barriers and to identify the appropriate SMEs to assist with operational design and execution. Works closely with Business Development to capture project requirements, scope and success metrics. Responsible for post-win Salesforce documentation for all business opportunities. Mobilizes a cross-functional team appropriate to the opportunity, e.g., CRM, Incentive Compensation, Data, Reporting etc. to establish and document project development strategy, schedule, costs, budget and resource needs. Works with the appropriate SMEs to establish the execution plan weighing tradeoffs. Continuously tracks project activities, risks, and issues to ensure opportunity progress on schedule while meeting established customer requirements. Works directly with Business Development and the SMEs when needed to drive issues to closure, and/or escalates issues and mitigation recommendations to Deployment Solutions management. Resolves people and team dynamic issues for the effective performance of the operations team in completing their assignments. May work with other program managers on interdependencies with other simultaneous projects. Schedules and leads timely status review meetings, and formal project reviews. Support GDM with SOW Operational Services details applicable to each opportunity. Other duties as applicable to your assigned projects or departmental needs. These duties will be outlined in an annual goals and objectives process and evaluated in an annual performance management process. Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias. All other duties as assigned. Expections Of The Job Travel (20% or number of days) Hours (40 hours per week) Qualifications MINIMUM KNOWLEDGE, SKILLS AND ABILITIES: The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required. Mutual respect: Able to adapt behavior to others' styles; interact with people who have different values, cultures, or backgrounds; be of service to difficult people; optimize the benefits of having a diverse workforce Integrity/professionalism: Able to be tactful, maintain confidences, and foster an ethical work environment; prevent inappropriate behavior by coworkers; give proper credit to others; handle all situations honestly. Collaborative: Works well with individuals or teams; works toward the best solution to a situation; fosters open dialog; accepts the thoughts of others and works to combine ideas to produce winning outcomes Adaptable: Changes behaviors and approach to suit the situation or personalities involved Organized: Plans and organizes work effectively; manages multiple priorities and changes to assignments; anticipates problems and potential issues; meets deadlines, schedules and commitments Decision making and problem solving: Able to take action in solving problems while exhibiting judgment and a realistic understanding of issues; able to use reason, even when dealing with emotional topics; review facts and weigh options. Results Focused (Commitment to Task): Demonstrate dependability in difficult circumstances and show a sense of urgency about getting results; Willingness to dedicate extra time and efforts in order to complete the task. Accountability: Able to take responsibility for actions and outcomes and persist despite obstacles; Able to seek positive solutions. Attention to Detail: Able to be alert in a high-risk environment; follow detailed procedures and ensure accuracy in documentation and data; carefully monitor processes; concentrate on routine work details and organize and maintain a system of records. Customer Focus: Able to demonstrate a high level of service delivery; do what is necessary to ensure customer satisfaction; deal with service failures and prioritize customer needs Preferred Qualifications Along with demonstrated initiative, uncompromised integrity and a results-oriented mindset, the ideal candidate has: BA/BS degree or 5+ years of equivalent/relevant experience. Minimum 3+ years of experience in a client services, operational management, or account manager role. Preferred: Minimum of 3+ years of prior Life Sciences Industry-specific experience working in field sales administration/operations. Basic understanding of Life Sciences Commercial operations to include Field Sales, Medical Affairs, Market Access, Clinical Educators, and Engagement Center programs. Basic understanding of Sales Force Automation, CRM (e.g., Salesforce.com), Reporting/Analytics, Targeting/Alignments, Incentive Compensation and Data Management. Excellent oral/written presentation skills as well as interpersonal skills with the flexibility in dealing with different personality types. Strong customer service and account management skills. Strong organizational and multitasking skills. Proficiency in Microsoft Office applications (SharePoint, Excel, PowerPoint, Word). Fundamental understanding and application of project management principles and skills. Strong aptitude towards usage of automated systems. Strong analytical skills. Ability to translate customer needs into technical requirements. The drive for self-development, the ability to collaborate, and an action-oriented work ethic. Physical/Mental Demands And Working Environment The physical and mental requirements along with the work environment characteristics described here are representative of those an individual encounter while performing the essential functions of this position. Office: While performing the essential functions of this job the employee is frequently required to reach, grasp, stand and/or sit for long periods of time (up to 90% of the shift), walk, talk and hear; occasionally required to lift and/or move up to 25 pounds. The noise level in the work environment is usually moderately quiet, with frequent interruptions and multiple demands. Additional Information OUR CULTURAL BELIEFS Patient Minded I act with the patient's best interest in mind. Client Delight I own every client experience and its impact on results. Take Action I am empowered and hold myself accountable. Embrace Diversity I create an environment of awareness and respect. Grow Talent I own my development and invest in the development of others. Win Together I passionately connect with anyone, anywhere, anytime to achieve results. Communication Matters I speak up to create transparent, thoughtful, and timely dialogue. Always Innovate I am bold and creative in everything I do EVERSANA is committed to providing competitive salaries and benefits for all employees. The anticipated base salary range for this position is $84,100 to $100,000 and is not applicable to locations outside of the U.S. The base salary range represents the low and high end of the salary range for this position. Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). EVERSANA reserves the right to modify this base salary range at any time. Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA. EVERSANA is committed to providing competitive salaries and benefits for all employees. If this job posting includes a base salary range, it represents the low and high end of the salary range for this position and is not applicable to locations outside of the U.S. Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). More information about EVERSANA's benefits package can be found at eversana.com/careers. EVERSANA reserves the right to modify this base salary range and benefits at any time. From EVERSANA's inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one's identity. All of our employees' points of view are key to our success, and inclusion is everyone's responsibility. Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at *****************************. Follow us on LinkedIn | Twitter

Join Merola Tile, a leader in the ceramic tile industry. We are seeking a dynamic and self-motivated Customer Service & Experience Manager to lead and elevate our customer service teams across both coasts. This leader will inspire excellence through initiative, integrity, and accountability - building a high-performing team that delivers exceptional results. The ideal candidate will take ownership of optimizing our customer service operations, enhancing processes, and developing people to deliver a world-class customer experience. This is a hands-on leadership role for someone who thrives on improvement, drives collaboration, and brings out the best in every team member. The Customer Experience Manager serves as both a hands-on contributor and a strategic leader who leads, inspires, and elevates the Customer Service Department by driving process excellence, ensuring timely and accurate resolution of all customer matters, and developing a high-performing, engaged team. This role demands a leader who can both execute and empower - someone with strong analytical thinking, a passion for improvement, and exceptional people skills to transform a team in need of upskilling and alignment. Operational Management Oversee and assist in all daily Customer Service operations for both New Jersey and California facilities, ensuring consistent execution of company standards and policies. Delegate tasks strategically while maintaining full accountability for departmental outcomes. Ensure adherence to requirements, shipping policies, and all relevant operational guidelines. Manage and monitor EDI, ERP, WMS, and partner portal systems to ensure accuracy and timeliness of all orders and communications. Collaborate cross-functionally with Warehouse Leadership, Accounting, Sales, Product, and other stakeholders to ensure smooth operational flow and prompt issue resolution. Process Improvement & Issue Resolution Evaluate and refine existing departmental processes, identifying inefficiencies and opportunities for improvement. Lead the development and implementation of new workflows and best practices that enhance productivity, accuracy, and customer satisfaction. Establish and track key performance indicators (KPIs) to monitor departmental effectiveness and proactively address performance gaps. Drive root-cause analysis and corrective action for recurring issues to ensure long-term resolution. Partner with leadership to recommend, pilot, and execute process improvement initiatives that align with companywide strategic objectives. Customer & Partner Engagement Handle escalated customer matters with professionalism, urgency, and empathy-ensuring thorough resolution and follow-up. Serve as the escalation point for the Customer Service team, guiding them in effective communication and solution-oriented problem-solving. Build and maintain strong relationships with key customers, trading partners, and internal stakeholders. Champion a customer-first mindset across the team, reinforcing responsiveness, accuracy, and accountability. Leadership & People Development Lead, mentor, and develop the Customer Service team across both facilities, cultivating a unified, high-performance culture. Provide hands-on mentorship to the department's current supervisor, strengthening leadership capability and operational confidence. Conduct regular one-on-one meetings, team check-ins, and performance evaluations to drive accountability and engagement. Identify skill gaps and design targeted training and coaching initiatives to upskill the team rapidly and sustainably. Foster a culture rooted in professionalism, ownership, and continuous learning. Physical Requirements: Regularly stand/sit for extended periods, operate office equipment, perform light-moderate lifting, lift/move up to 35 lbs. occasionally, bend, twist, and maintain posture. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role. Qualifications and Education Requirements Associate's degree required; Bachelor's degree preferred. Minimum 5 years of experience in Customer Service or related field, with at least 2 years in a leadership capacity. Strong proficiency in Microsoft Office (Word, Excel) and familiarity with ERP, WMS, and EDI systems. Proven success in process improvement, team development, and customer satisfaction. Experience with a CRM system and implementation Excellent organizational, multitasking, and decision-making skills in a fast-paced environment. REQUIRED SKILLS Excellent communication skills; written and verbal. Positive, motivating leadership style with high emotional intelligence. Strong critical-thinking and problem-solving ability. Patient, professional, and resilient under pressure. High attention to detail and commitment to accuracy. Strategic mindset with a “can-do” approach to challenges. Experience in the tile, stone, flooring, or related materials industry, preferred Competencies Leadership --Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback; Fosters quality focus in others; Improves processes, products and services; Business Acumen--Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals. Judgment-- Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision- making process; Makes timely decisions. Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. Accountability-- Take ownership and accept responsibility of actions, Set the bar high and acknowledge all levels of performance from self and others, Document lessons and commit to fair and consistent correctio of sub-standard work performance Change Management-Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results Dependability--Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. Cost Consciousness--Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources. Additional Notes: Must be authorized to work in the United States. Benefits: Medical, Vision, and Dental Insurance 9 Annual Paid Holidays (including New Year's Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas) Paid Time Off - earned and accrued from your first day with the company 401(k) Plan with company match (eligibility after 1 month) Employer-Paid Life Insurance Performance Reviews after 90 days and annually Quarterly Company Goals - opportunity to earn up to 4 weeks of additional bonus pay annually Employee Assistance Program (EAP) Employee Referral Bonus Program Employee Discount on tile after 6 months Fresh Fruit, Coffee, Hot Chocolate, and Tea provided daily Weekly Company Lunches Company Culture Events - BBQs, Ugly Sweater Day, T-shirt making, Halloween contests, and more Fun, Friendly, Family-Like Environment

The Import Operations Manager is responsible for all functions related to the importation of products from overseas in a timely and professional manner. They will support the negotiation of ocean freight contracts, and interact with freight forwarders, steamship lines, inbound OTR carriers, third party warehouses, and other logistics service providers, as necessary. Essential Functions Coordination of import containers from various ports throughout the world totaling approximately 25 containers/week Manage the strict and thorough tracking of each load from ISF filing to return of empty container Source container drayage providers including rate negotiation Timely follow-up on shipment releases to ensure that all loads are on schedule Lead initiatives to reduce manual operations and implement automated and systemic processes Interaction with various ocean freight companies and freight forwarder Various administrative tasks such as invoice approval, timely ocean freight payments, and order releases Manage the Steamship Line Import Program for all international orders shipping into the US (three destination points) Complete all International non-Sale Order samples shipments Quote international orders shipping under the Humanscale account; perform a cost and transit analysis for orders shipping from different ports and method of shipments (FCL/LCL/AIR) Coordinate and work with Logistics Supervisor on weekly container(s) for Dublin and Nogales Plants from NJ, including booking container(s) with broker or trailer(s) with carrier Assist Piscataway and Nogales Shipping with any inquiries that might have with orders shipping internationally Coordinate all International RTVs, including shipments from international customers and to international suppliers (exports as needed) Qualifications Preferably 5 years, minimum of 2 years. Steamship line or forwarder experience a MUST Use and understanding of steamship line ocean products/routings. The ocean contracts will be provided, but correct application is a large part of the responsibility. There is a best choice vs first available decision-making need in this role. Deep understanding of port tariff and free time schedules (both demurrage and detention) Bachelor's degree in international business or supply chain Bilingual (Spanish) a strong plus Strong knowledge of computer systems (ERP systems) Intermediate/strong knowledge of freight principles and carrier negotiations Strong communication and follow-up skills Working knowledge of shipping and receiving operations Proficient in Microsoft Word, Excel; some Access helpful Experience with Latin America helpful Physical Requirements Sedentary work involves sitting most of the time The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. Benefits: Competitive salary Medical Benefits (Medical, Dental, Vision) HSA, FSA, Commuter Benefits Medical Discounts Ancillary Benefits Accident, Critical Illness, Hospital Insurance Voluntary, Spouse, and Child Life Insurance Pet Insurance Employee Discount Programs 401k matching Paid time off Company Paid Holidays Company Overview Humanscale is the premier designer and manufacturer of ergonomic products that improve health and comfort at work. We have a focus on sustainability with 70% of our products currently certified as having a Net Positive impact on the environment. Our award-winning office products - seating, sit/stand desks, technology support, and lighting - have led the industry in performance and simplicity for over 40 years. Salary Range: $70,069-$102,203 Please note that the salary information is a general guideline. Humanscale considers other factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market location and business considerations when extending an offer. Humanscale is an Equal Opportunity Employer (Disabled/Veteran) Scam Notice: Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of Humanscale. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Humanscale will never ask for any personal account information, such credit card details or bank account numbers, during the recruitment process.

At Genmab, we are dedicated to building extra[not]ordinary futures, together, by developing antibody products and groundbreaking, knock-your-socks-off KYSO antibody medicines that change lives and the future of cancer treatment and serious diseases. We strive to create, champion and maintain a global workplace where individuals' unique contributions are valued and drive innovative solutions to meet the needs of our patients, care partners, families and employees. Our people are compassionate, candid, and purposeful, and our business is innovative and rooted in science. We believe that being proudly authentic and determined to be our best is essential to fulfilling our purpose. Yes, our work is incredibly serious and impactful, but we have big ambitions, bring a ton of care to pursuing them, and have a lot of fun while doing so. Does this inspire you and feel like a fit? Then we would love to have you join us! The Role The Senior Manager, Biostatistics acts as a biostatistician supporting the clinical development of compounds as compound lead, primarily up until proof of concept, and/or as trial responsible statistician. Responsibilities Compound/Indication Level Act as lead and main point of contact related to Statistics for designated compound/indication Follow scientific and technical progress within the field of biostatistics in drug development and advise of new methodologies that may support innovation and improve efficiencies Engage with regulatory authorities on compound/indication level discussions Acts as a role model Ensures consistency of statistical methods and data handling across trials Ensures all compound/indication related work and information is shared between biostatisticians involved in the compound and with the vendor Supports compound responsible programmer in developing an integrated database specification CDT member: Responsible for giving statistical input to overall strategy and the synopsis development in the CDT Provide scientific advice to the CDT including design of trials, analyses and analyses requiring advanced statistical methodologies/techniques Represent the CDT/the company at regulatory meetings, during Key Opinion Leaders meetings, network and/or Partner meetings, as applicable Drive design and synopsis development together with relevant stakeholders Ensure transparent communication to relevant stakeholders from the CDT Ensure availability of integrated database(s), as needed, and planning and conduct of integrated analysis to support development decisions, submissions, and marketing needs Support development and communication in relation to communication strategy and/or scientific input to presentations, posters, and articles Trial Level Represent Genmab during meetings/congresses and courses and perform professional networking Engage with regulatory authorities on trial level discussions Arranges/attends lessons learned to share learnings Represents Genmab during Key Opinion Leaders meetings Ensure biostatistician review of partner synopsis, protocols, statistical analysis plans, results meetings presentations and clinical trial reports Coordinate data transfers from/to business partners in collaboration with the programmer and the data manager, as applicable CTT member: Participate and represent Biostatistics Review and provide input to protocol and amendment development Perform vendor oversight according to applicable SOPs Give input to eCRF setup, edit checks, validation plan, protocol deviations classifications, DSUR, IB updates, tables, figures, and listings etc. Review assay validation reports, as applicable Perform exploratory analysis, ad hoc analyses, and modelling of data Review and approve randomization and stratification plans Perform UAT of Randomization part of the IRT system as applicable Ensure procedures for blinding are in place as applicable Support timely delivery of statistical deliverables Responsible for planning and conducting trial result meetings Review and approve the CSR Attend operational and steering committee meetings, as applicable Support regulatory submission/filing activities Requirements MS / PhD or equivalent in a statistical discipline 5+ years of experience in relevant area preferred or demonstrated capability Experience in statistical analysis, modelling and simulation and adaptive trial designs Experience in working with clinical trials Preferred experience with oncology clinical trials Proficient programming skills in statistical software's, such as SAS Excellent oral and written communication skills Ability to work independently as well as in teams Confident, self-reliant, and a quick learner Proactive and open-minded Ability to prioritize and work in a fast-paced and changing environment Result and goal-oriented and committed to contributing to the overall success of Genmab For US based candidates, the proposed salary band for this position is as follows: $122,000.00---$183,000.00 The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. Also, certain positions are eligible for additional forms of compensation, such as discretionary bonuses and long-term incentives. When you join Genmab, you're joining a culture that supports your physical, financial, social, and emotional wellness. Within the first year, regular full-time U.S. employees are eligible for: 401(k) Plan: 100% match on the first 6% of contributions Health Benefits: Two medical plan options (including HDHP with HSA), dental, and vision insurance Voluntary Plans: Critical illness, accident, and hospital indemnity insurance Time Off: Paid vacation, sick leave, holidays, and 12 weeks of discretionary paid parental leave Support Resources: Access to child and adult backup care, family support programs, financial wellness tools, and emotional well-being support Additional Perks: Commuter benefits, tuition reimbursement, and a Lifestyle Spending Account for wellness and personal expenses About You You are genuinely passionate about our purpose You bring precision and excellence to all that you do You believe in our rooted-in-science approach to problem-solving You are a generous collaborator who can work in teams with a broad spectrum of backgrounds You take pride in enabling the best work of others on the team You can grapple with the unknown and be innovative You have experience working in a fast-growing, dynamic company (or a strong desire to) You work hard and are not afraid to have a little fun while you do so! Locations Genmab maximizes the efficiency of an agile working environment, when possible, for the betterment of employee work-life balance. Our offices are crafted as open, community-based spaces that work to connect employees while being immersed in our powerful laboratories. Whether you're in one of our office spaces or working remotely, we thrive on connecting with each other to innovate. About Genmab Genmab is an international biotechnology company with a core purpose to improve the lives of patients through innovative and differentiated antibody therapeutics. For 25 years, its hard-working, innovative and collaborative team has invented next-generation antibody technology platforms and harnessed translational, quantitative and data sciences, resulting in a proprietary pipeline including bispecific T-cell engagers, antibody-drug conjugates, next-generation immune checkpoint modulators and effector function-enhanced antibodies. By 2030, Genmab's vision is to transform the lives of people with cancer and other serious diseases with Knock-Your-Socks-Off (KYSO ) antibody medicines. Established in 1999, Genmab is headquartered in Copenhagen, Denmark with international presence across North America, Europe and Asia Pacific. For more information, please visit Genmab.com and follow us on LinkedIn and X. Genmab is committed to protecting your personal data and privacy. Please see our privacy policy for handling your data in connection with your application on our website Job Applicant Privacy Notice (genmab.com). Please note that if you are applying for a position in the Netherlands, Genmab's policy for all permanently budgeted hires in NL is initially to offer a fixed-term employment contract for a year, if the employee performs well and if the business conditions do not change, renewal for an indefinite term may be considered after the fixed-term employment contract.

Job: Regulatory Affairs (Senior Manager/Associate Director) Our client is currently on the lookout for a Regulatory Affairs expert to be responsible for their US division. Key Responsibilities Develop and lead global regulatory strategies for small-molecule and biologic programs supporting clinical development across oncology and autoimmune indications, from early-stage studies through registration. Oversee all regulatory submission activities, including planning, authoring, review, coordination, and delivery of documents for Pre-IND, IND, and marketing applications (NDA/BLA), as well as other lifecycle submissions. Ensure timely preparation of high-quality regulatory documentation and dossiers. Lead interactions with regulatory authorities, including setting meeting objectives, preparing briefing materials, coordinating internal rehearsals, and managing risk-mitigation plans. Collaborate closely with cross-functional teams to integrate regulatory considerations into program plans and ensure alignment with overall development timelines and objectives. Present and defend regulatory strategies in project team meetings and with external partners. Work with internal functions to ensure compliance with regulatory standards and support audit/inspection readiness. Maintain up-to-date knowledge of relevant regulatory guidelines, global requirements, and the evolving competitive landscape. Provide support across additional regulatory or program activities as needed. Qualifications Bachelor's degree in a scientific discipline (e.g., Chemistry, Biochemistry, Molecular Biology, Biotechnology, Biology, Pharmacy); advanced degree preferred. Minimum of 5 years of regulatory affairs experience within pharmaceutical or biotech clinical development; experience in oncology and autoimmune areas desirable. Strong understanding of FDA, EMA, and ICH regulations, with demonstrated proficiency in regulatory submissions and approval processes. Proven track record of achieving regulatory milestones throughout development and registration phases. Experience leading communications and negotiations with regulatory agencies. Ability to guide cross-functional teams and collaborate effectively with CRO partners. Exceptional attention to detail and adherence to established procedures. Highly organized, self-directed, and able to work effectively within a collaborative environment. Strong decision-making skills and the ability to think creatively while upholding regulatory and quality standards. Skilled in identifying and communicating critical issues to senior management. Capable of managing conflict and fostering productive relationships with internal and external stakeholders. Strong sense of ownership for program success and flexibility in supporting evolving needs. Willingness to work flexible hours, including occasional calls with teams in other time zones. Offer: Competitive salary ($150-200k) Professional development and potential for upward career growth. Impact in shaping regulatory strategy.

Our client is seeking a hands-on, results-driven General Manager / Site Leader to oversee operations at a brand-new, state-of-the-art 120,000 sq. ft. facility in Somerset, NJ, with responsibility for three additional satellite locations. This is a pivotal leadership role reporting directly to the VP of Supply Chain, and it's ideal for a dynamic leader with deep experience in warehouse operations, distribution, and team leadership. This facility supports approximately $23 million in annual revenue and specializes in warehouse and distribution operations with light assembly components. You'll be driving operational excellence, building high-performing teams, and ensuring that orders flow efficiently through the supply chain - all while laying the foundation for scalable growth. Projects You'll Work On Oversee daily warehouse and distribution operations, including inbound/outbound logistics, inventory control, light assembly, and shipping. Lead and inspire a diverse team across multiple sites to achieve high standards in safety, efficiency, and performance. Implement process improvements to increase throughput, reduce costs, and optimize inventory handling. Collaborate closely with senior leadership to align operational goals with overall business strategy. Ensure compliance with quality, regulatory, and safety standards across all facilities. Manage facility KPIs, reporting, and performance dashboards to track progress and identify areas of improvement. Lead initiatives tied to the launch and optimization of the new 120,000 sq. ft. distribution center. What Experience You Should Bring 7+ years of progressive leadership experience in warehouse, supply chain, logistics, or distribution environments. Proven track record of managing large teams, driving operational KPIs, and improving process efficiency. Experience working in mid-sized or large warehouse facilities (100k+ sq. ft. preferred). Strong leadership skills with the ability to manage both local and satellite site teams. Exposure to light manufacturing or assembly operations is a plus. Excellent communication, problem-solving, and cross-functional collaboration skills. P&L management experience is a bonus, but not a must - we're open to candidates ready to take on that next step. Why This Role? Brand-new, cutting-edge facility designed for growth and efficiency. Opportunity to build and shape a high-performing team from the ground up. Autonomy to make an impact while working closely with executive leadership. Stability and growth with a thriving company in the scientific and distribution space. Minimal travel is required for this position. The ideal candidate thrives in dynamic environments and loves optimizing operations with a people-first mindset.

About Wakefern Wakefern Food Corp. is the largest retailer-owned cooperative in the United States and supports its co-operative members' retail operations, trading under the ShopRite , Price Rite , The Fresh Grocer , Dearborn Markets , Fairway Market , Gourmet Garage , Di Bruno Bros. , and Morton Williams banners. Employing an innovative approach to wholesale business services, Wakefern focuses on helping the independent retailer compete in a big business world. Providing the tools entrepreneurs need to stay a step ahead of the competition, Wakefern's co-operative members benefit from the company's extensive portfolio of services, including innovative technology, private label development, and best-in-class procurement practices. About You The Associate Manager of Store Design & Site Development leads the end-to-end planning, design, and execution of new store development projects. This role ensures that all site and store designs meet operational, aesthetic, and brand standards while coordinating with internal stakeholders and external partners to deliver high quality, cost-effective, and timely store openings. This role also oversees a team of three project engineers responsible for designing store layouts and ensuring alignment with Wakefern's merchandising and operational standards. Essential Job Functions: Supervise and mentor a team of three project engineers focused on store layout design. Assign projects, manage workloads, and ensure timely delivery of design milestones. Provide guidance on design standards, technical challenges, and cross-functional coordination. Evaluate potential sites for new supermarket locations, including store sizing and truck routing. Oversee site plan creation for member and Wakefern-identified locations Collaborate with Real Estate on lease-related construction issues, including tenant/landlord work schedules. Develop lease exhibits such as pylon signage and exterior elevations. Ensure site lighting complies with Wakefern standards. Lead store planning and design processes to align with Wakefern merchandising and operational standards. Design lighting plans and select appropriate fixtures. Issue RFPs and coordinate with architects, engineers, and consultants. Review and approve design documents to ensure alignment with customer experience and operational goals. Qualifications: Bachelor's degree in Architecture, Engineering, or a related field. Minimum 5 years of experience in commercial site development, preferably in retail or supermarket environments. Strong knowledge of supermarket operations and store planning. Familiarity with zoning, permitting, and construction processes. Proficiency in design and project management tools (e.g., AutoCAD, Adobe, SketchUp). Excellent communication, negotiation, and organizational skills. Willingness to travel to project sites as needed. Working Conditions & Physical Demands Ability to monitor computer screens, access interactive meetings with camera and sound. Ability to work a hybrid schedule as established by the company. Ability to sit, stand, bend and walk retail sites for long periods of time. Ability to travel to project sites as needed, including long distances. Leadership Competencies Think Strategically: Create a compelling vision, develop a strategy and empower others to achieve it Influence Others: The ability to effectively collaborate, inspire, persuade and align others Drive Change: Create the vision and drive the momentum for change Talent Planning: Build organizational and associate capability to achieve business goals Take Accountability: Drive a culture of ownership throughout the organization Inclusive Leadership: Role model inclusive leadership to leverage diversity Core Competencies Communicate Effectively: Communicates thoughts and ideas in a well-organized manner, encouraging two-way communication. Build Relationships: Creates cross-functional partnerships through the development and maintenance of constructive and cooperative relationships. Stay Competitive: Demonstrates a mindset of continuous improvement while exhibiting passion and enthusiasm for their work. Embrace Change: Looks for new ways of working by supporting advancements in processes and technology. Develop You: Identifies and capitalizes on opportunities for personal and professional career growth. Drive for Results: Supports divisional and strategic objectives through achievement of work goals. Compensation and Benefits The salary range for this position is: $100,00 to $130,000. Placement in the range depends on several factors, including experience, skills, education, geography, and budget considerations. Wakefern is proud to offer a comprehensive benefits package designed to support the health, well-being, and professional development of our Associates. Benefits include medical, dental, and vision coverage, life and disability insurance, a 401(k)-retirement plan with company match & annual company contribution, paid time off, holidays, and parental leave. Associates also enjoy access to wellness and family support programs, fitness reimbursement, educational and training opportunities through our corporate university, and a collaborative, team-oriented work environment. Many of these benefits are fully or partially funded by the company, with some subject to eligibility requirements.

_Work Mode: Onsite_ **Opportunity** The Supervisor - Customer Service leads the global customer service experience for the Robern brand, ensuring premium service across all sales channels. This role oversees order fulfillment and backlog management, supports internal sales teams, and drives continuous improvement in people, processes, and technology. Key responsibilities include ensuring audit compliance across pricing and financial processes, and training Customer Service Representatives to enhance productivity, product knowledge, and problem-solving capabilities. **Specific Responsibilities** **Functional Skills** + **Process & Performance Management:** Develop and refine standard work procedures. Establish and communicate metrics to monitor and improve service performance. + **System & Technology Utilization:** Ensure effective use of SAP for business and accounting control. Lead implementation of technologies that enhance customer service capabilities. + **Team Leadership & Development:** Supervise and develop team members through training, feedback, and performance management. Mentor new associates and foster leadership maturity. + **Cross-Functional Collaboration:** Partner with Sales, Marketing, Manufacturing, and Supply Chain to align priorities with customer needs. + **Customer Experience & Brand Advocacy:** Track and communicate customer feedback. Promote the Robern brand through product and process expertise. + **Cost Management & Profitability:** Minimize freight and shipping costs within strategic guidelines to support profitability. + **Order Fulfillment & Backlog Management:** Lead the fulfillment of Robern orders by managing backlog and coordinating with supply chain, manufacturing, and logistics to ensure on-time delivery. Identify and resolve delivery issues and drive process improvements. + **Claims & Pricing Administration:** Oversee resolution of claims, deductions, audits, and pricing discrepancies. Ensure accurate billing and credit processing aligned with company policies. + **Service Optimization & Sales Support:** Balance cost and service to meet customer needs. Use negotiation and compromise to support sales conversion. + **Continuous Learning & Project Leadership:** Pursue self-development and lead initiatives to enhance the customer experience. + **Other Duties:** Perform additional responsibilities as assigned. **Competency-Based Actions** _Set High Standards of Performance_ + Models the Robern brand attributes in written and oral communication. + Takes ownership for own and customer actions. + Helps the Robern Customer Service function achieve aggressive goals. + Understands and accepts personal and team stretch objectives. _Focus on the End Customer_ + Uses customer feedback tracking to identify trends and opportunities for improvements in productivity and service. + Provides support for service decisions made by the team. Suggests improvements. + Maintains solid business relationships with internal and external decision makers and key influencers. _Build Trust_ + Build solid relationships with the Sales force and earn the reputation of "owning" the account. + Knows when to compromise and when to stand firm. + Demonstrates confidence in others when they are challenged and coaches on conflict resolution. + Ensures confidentiality and approachability with all levels within the organization. + Speaks in terms of "us" and "we" rather than "they" and "them." _Drive Continuous Improvement_ + Be a change agent that keeps our customer support in line with ever-changing business practices. + Encourages and supports others in their improvement efforts. + Identifies and utilizes measures and feedback processes to ensure desired improvement. + Suggests viable improvements to reduce non-value-added processes. + Partners with and educates customers to explain Robern processes and influence business results. + Employs Kohler Operating System (KOS) tools in problem solving. **Skills/Requirements** + Bachelor's degree from an accredited institution in a business/marketing/hospitality management field preferred. + Minimum of 3 years of experience in customer service related functions, supply chain or sales. + Experience managing direct reports. + Experience in the implementation of continuous improvement in a service organization. + Excellent personal, organizational, verbal and written communication skills. + High sense of urgency and a proactive approach to problem solving. + Customer-focused mindset and an innate ability to respond to customers' expectations and requirements. + Excellent teamwork and communications with suppliers, customers and associates. \#LI-Onsite \#LI-KZ1 **_Applicants must be authorized to work in the US without requiring sponsorship now or in the future._** _We believe in supporting you from the moment you join us, which is why Kohler offers day 1 benefits. This means you'll have access to your applicable benefit programs from your first day on the job, with no waiting period. The salary range for this position is $64,750 - $98,350. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate's experience, their education, and the work location. In addition, this position is eligible for a performance bonus/variable incentive compensation._ **Why Choose Kohler?** We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 bold leaders across the globe, we're driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives. **About Us** It is Kohler's policy to recruit, hire, and promote qualified applicants without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact ********************* . Kohler Co. is an equal opportunity/affirmative action employer.

BEUMER Group is an international manufacturing leader in intralogistics in the fields of conveying, loading, palletising, packaging, sortation and distribution technology. BEUMER Group offers the right solution for almost every logistic challenge. We are a family owned, intralogistics leader, where tradition and innovation go hand in hand. We are proud of what our employees create each day. Integrity, Inspiration, Quality and Teamwork! Job Description The Director of Customer Support, Sales is a key, hands-on commercial role within BEUMER Group's Airport Division. Focused on the North American market, this position is responsible for developing and executing strategies that grow aftermarket and small-project sales with existing airport customers. The Director will engage with airports, airlines, general contractors, consultants, and other stakeholders to identify opportunities where BEUMER can provide added value through modernization, upgrades, and lifecycle support. This role combines strategic development with tactical execution-working closely with leadership to shape go-to-market plans and collaborating with cross-functional teams to deliver compelling solutions that meet customer needs. Key Responsibilities Develop and execute a strategic sales plan focused on existing airport customers and aftermarket opportunities. Build and maintain a robust pipeline of customer support sales activities, including spare parts, upgrades, retrofits, and modernization projects. Maintain awareness of planned airport capital projects and identify potential opportunities for BEUMER's participation. Present regular updates on sales activities, pipeline status, and key customer developments to internal stakeholders. Host internal sales review and approval meetings throughout the sales lifecycle, from opportunity development through close. Prepare timely, accurate, and competitive proposals that balance customer requirements with BEUMER's commercial objectives. Collaborate closely with BEUMER Group's Airport Headquarters in Aarhus, Denmark, to align regional initiatives with global strategies. Partner with Marketing to provide market intelligence, competitive insights, and content supporting customer engagement. Interface with internal departments (Finance, Operations, Customer Support, and Executive Leadership) to ensure alignment and delivery excellence. Conduct comprehensive customer requirement analyses, develop tailored solutions, prepare proposals, and participate in presentations and negotiations. Support smooth handover of awarded projects to execution and service delivery teams. Adhere to BEUMER's policies, procedures, and business ethics standards, ensuring consistent professional conduct. Annual compensation range: $160,000.00 - $170,000.00 annually The posted salary range reflects the compensation the company reasonably expects to offer for this position. Actual compensation will not be less than the posted minimum and will be based on multiple factors. Qualifications Requirements / Skills / Abilities Required: Minimum 5 years of sales or sales management experience in turnkey automated systems or equivalent technical industries. Proven success in aftermarket or customer support sales, ideally within airport or logistics automation environments. Deep understanding of baggage handling systems, including TSA, controls, and conveying technologies. Strong technical, analytical, and problem-solving abilities with a customer-first mindset. Exceptional presentation, communication, and relationship-building skills. Proven ability to identify opportunities, develop solutions, and drive deals to closure. Demonstrated leadership and collaboration skills across functional teams. Preferred: Direct experience in system sales or application engineering for automated sorting systems. Background in airport baggage handling systems design, integration, or construction. Reporting and Travel Reports to the Vice President & General Manager, Customer Support Requires frequent domestic travel and periodic international travel (approximately 50-70%), including visits to BEUMER Group's headquarters in Denmark. Why Join Us This is a strategic and visible position offering the opportunity to influence BEUMER Group's airport customer support growth across North America. You will have the freedom to craft and execute your own commercial strategy, backed by a world-class global organization and an exceptional portfolio of automation solutions. The role provides direct exposure to senior leadership, international collaboration, and the satisfaction of contributing to the reliability and efficiency of airport operations across the continent. Additional Information BEUMER is an innovative company, where every employee is part of the "family". Because our employees are our most important asset, here are some of benefits we currently offer full-time employees: Medical & Dental Premiums: We cover 100% of the premiums for you and your eligible dependents. 401(k) with Generous Match: Secure your financial future with our competitive retirement plan. Life Insurance / Long Term Disability: Peace of mind for you and your loved ones. Yes, we cover that too! Ancillary Insurances: Including vision, accident, and critical illness insurance. Generous Paid Time Off: Achieve the optimal work-life balance. Company Holidays: Enjoy paid time off on designated company holidays including additional flex days for times that matter most! Performance-Based Bonus: Eligibility to participate in our Target Agreement Plan for bonus potential. BEUMER is an equal opportunity employer and affords equal opportunity to all applicants and employees for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status or any other status protected under local, state or federal laws.

Employment Type: Full-Time, Non-Exempt Salary Range: $70,000-$80,000 per year We are seeking a dynamic Customer Service Manager with a proven track record of leading and inspiring teams in a fast-paced, customer-centric environment. This is a unique opportunity to play a pivotal role in a growing organization, where your leadership will directly impact customer satisfaction and team performance. The ideal candidate will thrive in managing multiple sites, including fully remote customer service operations (overseas), and possess the organizational and communication skills necessary to collaborate effectively with diverse teams. This role will initially be based in Dover, with regular travel to our Freehold location. As we expand, there's potential to engage with additional sites within the NJ market. If you're passionate about delivering exceptional customer experiences, building strong, motivated teams, and coordinating operations across multiple locations, we'd love to hear from you! What We Offer Competitive salary: $70,000-$80,000 per year Comprehensive benefits: Medical, dental, vision, and more Retirement savings: 401(k) with company match (if applicable) Professional development: Ongoing training and growth opportunities Supportive team culture: Join a collaborative environment focused on customer success Key Responsibilities of Customer Service Manager Team Leadership & Motivation Lead, mentor, and set weekly goals for the customer service team Provide ongoing coaching, incentive programs, and performance reviews to inspire high performance Customer Service & Growth Oversee customer service operations across multiple sites (on-site in NJ and remote teams overseas) Drive membership sales and renewals, contributing to company growth Ensure exceptional customer satisfaction through efficient handling of service requests, escalations, and follow-ups Track, monitor, and analyze KPIs to continuously enhance departmental performance Operational & Financial Oversight Coordinate weekly collection of accounts receivable and close out monthly invoices Review outstanding accounts receivable and implement strategies for timely payments Manage capacity during key seasons: Activation, Mid-Season, and Winterization On-Site Presence & Travel Frequent travel between multiple sites within the NJ market, currently including Dover and Freehold, with opportunities to engage with new locations as we expand Ensure seamless operations and effective communication across all NJ sites Qualifications Required Experience: 3-5 years in customer service and dispatching (preferably in home services) Multi-site management: Proven experience overseeing multiple locations and/or remote teams Education: High school diploma or GED Skills: Strong proficiency in Microsoft Office Exceptional communication skills to effectively work with individuals of diverse perspectives Highly organized with the ability to multi-task and prioritize in a fast-paced environment Ability to work independently with minimal supervision Preferred Experience using Service Titan software is highly desired Why Join Us? As a Customer Service Manager, you will have the opportunity to shape an outstanding client experience while leading a dedicated team across multiple locations. You will collaborate with various departments, implement strategic initiatives, and drive operational efficiency-all within a supportive environment that values growth and innovation. Ready to elevate your career? Apply now and become an integral part of our mission to deliver exceptional service.

Job Title: Customer Service Manager Type: Contract To Hire Opportunity Compensation: $22.00 - $25.00 hourly Contractor Work Model: Onsite Hours: Monday - Friday, 9:00 am to 5:00 pm + Manage all calls that come into the department from customers + Respond to customers and vendors chats/messages that come in through the company website + Assist customers with online order inquiries + Assist large customers including retail stores, distributors, and brokers with placing large orders, PO's, price updates, etc. + Maintain documentation in system Customer Service Manager Job Requirements: + Must have previous experience in customer service assisting customers over the phone and online + Clear and professional communication skills + Detail oriented and can multitask + Must be able to think on your feet System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. #M1 Ref: #563-Joule Staffing - Toms River System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

At the forefront of the staffing industry, Artech is a women-owned business enterprise (WBE) committed to maximizing global workforce solutions on behalf of its clients. Artech's deep heritage, proven expertise and insightful market intelligence has secured long-term partnerships with Fortune 500 and government clients seeking world-class professional resources. Artech employs over 7000 industry professionals supported by over 25 national and global locations coast-to-coast across India, the US, and China. Artech's Fortune 500 and government clients leverage this expansive reach by engaging Artech as a preferred go-to supplier across multiple regions and countries in order to receive consistent deliverables, terms, rates and cost savings. Artech helps its clients reduce their total cost of ownership (TCO) by delivering a range of refined staffing and technology solutions that include: Staffing individual talent (IT, engineering, professional, scientific, clinical) Deploying teams for the execution of projects Delivering statement of work (SOW) resources and management for defined scope of services projects Managing staffing vendors and suppliers Job Title: AEM architect Location Princeton NJ, or Lawrenceville, NJ Duration: 6 Months (Possible Extension) JOB DESCRIPTION This person will deal with development, test, deployment and support across dev lifecycle. This technical leader will lead offshore development/support team, and more importantly, as the client go to person for technical questions/issues on the platform. Will be part of overall team and expected to coordinate with onshore/offshore. Qualifications AEM architect with 5+ years of Adobe Experience Management hands on experience, with the under-the-hood understanding of the AEM platform. Additional Information Please reach me at ************

Job Description About the Role Burns Honda is seeking a Customer Experience Manager to oversee customer satisfaction and reputation management across the entire dealership. This role ensures all customers feel supported, informed, and taken care of. Responsibilities Assist all customers throughout their visit Resolve concerns with urgency and professionalism Follow up with customers after issues are addressed Manage reputation across Google, DealerRater, Cars.com, Facebook, and DriveCentric Respond professionally to all customer reviews Monitor DriveCentric sentiment and identify customers who need support Identify feedback trends and recommend improvements Help maintain strong HSE and CSE scores Strengthen communication between customers, advisors, managers, and BDC Qualifications Strong communication and interpersonal skills Professional, calm approach in difficult situations Reliable follow-up habits and strong organization Customer service or hospitality experience preferred Comfortable using digital communication tools Compensation includes:$60,000-$80,000 per year Benefits include: Employer-sponsored medical, dental, and vision insurance; a 401(k) retirement plan with employer match; vacation and sick leave in accordance with company policy and applicable New Jersey law; and access to an Employee Assistance Program (EAP) offering mental health and personal support resources. Eligibility for certain benefits may be subject to time-in-service or other criteria. Additional compensation may include bonuses or incentives, depending on role and eligibility. Submit to and successfully complete MVR, background check, and pre-employment drug test Valid driver's license with good driving record

The Customs Brokerage Manager will be the corporate brokerage license holder for an expanding logistic/freight forwarding company. This position will be responsible for ensuring compliance with all customs regulations, facilitating the clearance of goods, and providing expert guidance on customs-related matters. This is a flexible in-office position in Edison, NJ. EXPECTATIONS Manage the corporate customs license application process with CBP Full responsibility to create the brokerage department for logistics company Build the brokerage department team's procedures, processes, and training Set up entire brokerage system to include filer code & other areas of brokerage operation Manage team with end-to-end import brokerage responsibilities, including P&L Create KPIs to monitor company and team's brokerage performance and compliance Manage brokerage team and multiple complex projects in a fast-paced environment Stay up to date on import/export regulations, industry trends to incorporate into trade processes ESSENTIALS 5 years of experience in trade compliance and brokerage Licensed Customs Broker required In depth knowledge of import entry process with CBP and other government agencies Solid understanding with HTS Classification, Country of Origin, FTA, Valuation methods, and AD/CVD Experience being corporate license holder from application to maintenance Excellent customer service and relationship building skills Strong analytical, organizational, and communication skills Experience leading a brokerage team Proficient in MS Office; including Excel and Access

Job Details Hamilton Plaza Store - Hamilton, NJ $18.25 - $22.25 HourlyDescription The Customer Service Manager is responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals. The Customer Service Manager directs all aspects relating to the daily operations of the sales floor, leading the team and driving the business. Key responsibilities include building, leading, and retaining motivated, high performing teams through effective leadership of Customer Service Associates. The Customer Service Manager maintains standards of excellent customer service, delivering customer service with respect, dignity, and building loyalty to the Goodwill brand. The position is a member of the Retail Team. Specific Duties Follow all Goodwill policies and safety procedures. Must possess professional etiquette. Executes retail operations plan to achieve required targeted growth in daily, monthly, quarterly, and yearly goals for profit, revenue, and production for a Retail Store location. Maintains the day-to-day operations of the store including managing and meeting employee and customer needs. Makes decisions on matters relating to the day-to-day retail operation within his/her defined work area. Oversees and maintains the day-to-day operations of the sales floor including daily maintenance, custodial duties, and floor standards. Reconciles and balances all daily paperwork. Opens and closes store. Processes sales transactions and customer returns. Works to de-escalate customer situations while finding an appropriate solution; involves upper management as needed. Ensures that the store complies with all policies and procedures relating to Loss prevention and Safety; influences any changes necessary to meet requirements, ensuring minimum risk to staff members and the business. Staff recruit and retain top talent; proactively manages and reviews the performance and progress of Customer Service Associates. Assists store leadership with performance management (coaching, discipline, and performance improvement plans) of store personnel. Provides regular mentoring, training, and coaching to develop skills of Customer Service Supervisor and Customer Service Associates. Collaborates with store leadership to establish clear company vision and ensure staff engagement. Conducts new goods inventory and ensures proper reporting. Coordinates efforts with various Goodwill divisions. Must maintain a clean and neat personal appearance at all times. Must wear company issued uniform. Regular attendance is required. All other essential duties as assigned. Benefits Overview: Benefit eligibility is tied to whether you are a full-time employee or part-time employee. Full-time employees, after satisfying the new hire waiting period, are eligible for Medical, Prescription, Dental, Vision, Life, Accidental Death & Dismemberment, Short-Term Disability, Long-Term Disability, PTO/Holidays, Discounts, Credit Union, Voluntary Benefits, and Mylo. Part-time employees scheduled to work between 30 and 37.5 hours per week, after satisfying the new hire waiting period, are eligible for Medical, Prescription, PTO, Discounts, Credit Union, Voluntary Benefits, and Mylo. Part-time employees scheduled to work less than 30 hours per week, after satisfying the new hire waiting period, are eligible for PTO, Discounts, Credit Union, Voluntary Benefits, and Mylo. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Drive Results Devising ways to effectively execute plans by establishing milestones and checkpoints for driving projects and business initiatives to completion, that lead to a standard of excellence and meeting all revenue and operating income goals to fulfill Goodwills mission. Leadership Ability to lead effectively in a demanding, fast paced, team environment. Possess the ability to motivate others to achieve. Collaborative team player able to partner with others to achieve business outcomes-concerns with the team success as well as individual performance. Communicate Effectively Communicating ideas and information effectively, whether verbal, written, or electronically, across differing organization functions. Using Professional communication. This includes strong listening skills. Fostering collaboration at every level of the organization. Exceed Customer Expectations Identifying customer and/or internal partner requirements and expectations as standards to be surpassed; making decisions and taking actions that demonstrate a will to win in the marketplace. Demonstrate ability to be self-motivated and take initiative. A collaborative team player able to partner with others to achieve business outcomes concerned with the team success as well as individual performance. Visible Leadership skills can motivate others to achieve. Solution oriented, decisive by nature. Strong work ethic with good attention to detail. Influencing and negotiation skills. Make Sound and Timely Decisions Using knowledge and experience to make sound decisions that will impact business goals and strategies; creates an environment where other Leaders and/or Team Members are empowered to make decisions. Apply Business and Financial Reasoning Commercially sound with a good understanding of profit and loss accounting and the influence of operating factors (e.g. volume vs. price). Understanding how the financial performance of ones business unit contributes to the success (or failure) of the overall organizational mission, We Put People to Work. Acquire and Retain Top Talent Creating the highest quality workforce by ensuring talent acquisition and talent management processes focus on attracting, hiring, developing, promoting, and retaining high performers, thus ensuring Goodwill becomes a best in class organization. Value and Respect Diversity Interacting sensitively with others and within teams; acknowledging the feelings, and responding to the concerns of Leaders and/or Team Members; and recognizing the potential contributions of all Leaders and/or Team Members. Reliability The trait of being dependable and trustworthy. Safety Awareness Ability to identify and correct conditions that affect employee safety. Honesty/Integrity Ability to be truthful and be seen as credible in the workplace. Accountability Ability to accept responsibility and account for his/her actions. Working Under Pressure Ability to complete assigned tasks under stressful situations. Enthusiastic Ability to bring energy to the performance of a task. Accuracy Ability to perform work accurately and thoroughly. Ability to communicate and understand instructions, both verbal and written, in English. Must be able to work a flexible schedule on short notice, including night, weekends and occasionally long hours. Must have valid drivers license in good standing. Physical Demands and Work Environment Ability to be flexible and assist other areas of the store when needed. Vision corrected to within normal limits. Ability to function in a hectic work environment with occasional periods of high stress.

Job Description About Heathos Heathos is transforming the healthcare insurance landscape through a connected, data-driven ecosystem that simplifies complexity and drives long-term success. Built on trust, innovation, and integrity, we provide technology, services, and insights that support agencies, carriers, and members at every stage. Our family of brands-FirstEnroll, AdminOne, and SonicMarketing-works together to streamline operations and deliver a seamless insurance experience. About the Role The Customer Service Supervisor plays a crucial role in ensuring that our customers receive exceptional service and support. This position is responsible for overseeing the daily operations of the customer service team, ensuring that all inquiries and issues are addressed promptly and effectively. The supervisor will implement training programs to enhance team performance and foster a positive work environment. Additionally, they will analyze customer feedback and service metrics to identify areas for improvement and develop strategies to enhance customer satisfaction. Ultimately, the goal of this role is to lead a high-performing team that consistently meets and exceeds customer expectations. Minimum Qualifications: High school diploma or equivalent. Proven experience in a customer service role, with at least 2 years in a supervisory position. Strong communication and interpersonal skills. Preferred Qualifications: Bachelor's degree in business administration or a related field. Experience with customer service software and CRM systems. Bilingual proficiency in English and another language. Responsibilities: Supervise and mentor customer service representatives to ensure high-quality service delivery. Monitor team performance metrics and provide regular feedback to team members. Handle escalated customer inquiries and resolve complex issues in a timely manner. Develop and implement training programs to enhance team skills and knowledge. Collaborate with other departments to improve overall customer experience and service processes. Skills: The required skills for this role include strong leadership abilities, which are essential for guiding and motivating the customer service team. Effective communication skills are utilized daily to interact with team members and customers, ensuring clarity and understanding in all exchanges. Problem-solving skills are critical for addressing customer issues and finding effective solutions quickly. Additionally, analytical skills are employed to assess performance metrics and customer feedback, driving continuous improvement initiatives. Preferred skills, such as proficiency in CRM systems, enhance the supervisor's ability to track customer interactions and streamline service processes.

As Hospitality Manager, you are responsible for creating a spirit of hospitality in the Front-of-the-House through creating a warm and positive environment. Your responsibilities include but not limited:-Leading our seating, hosting efforts-In-House Marketing-Cash Control -Alcohol Control -Over Customer Service Experience Individual must be able to stand/walk at a fast pace for several hours at a time. Nights and Weekends Required. Compensation: $15.00 - $18.00 per hour We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchisee, and not to Golden Corral Corporate.

Job Description World Insurance Associates is a unique insurance organization offering top products and services from major providers, combined with attentive service from local agents. Founded in 2011, World is one of the fastest-growing insurance brokers in the U.S. with over 2,200 employees in over 260 offices across North America. We specialize in personal and commercial insurance lines, surety and bonding, employee benefits, financial and retirement services, and human capital management solutions. Our rapid growth and market leading presence has created opportunities throughout the state and we offer top talent the choice to work from one of our multiple offices throughout the region. Position Summary This position supports the Account Executive with responsibilities related to client management and retention Essential Duties and Responsibilities Effectively managing a high volume book of Personal Lines Insurance business, ensuring all required tasks are completed accurately and on-time Growing client loyalty by building positive relationships and providing high levels of advocacy, excellent service, and professional communication Handling renewals, service requests, claims, billing and new policies Maintain a thorough understanding of the markets and their appetites, underwriting guidelines, submitting and procedures Review all applications, policies, endorsements and audits for accuracy Complete loss/claim analysis and summaries Coordinate expiration list with department manager to obtain renewal business information Qualifications Bachelor's degree or equivalent work experience, preferred 3-7 years minimum Personal Lines Account Management experience required Property & Casualty License required Valid driver's license and insurance, required Possess strong administrative and computing skills, including Microsoft Office (Word, Excel and Power Point) Applied/Epic or similar agency management software experience, preferred. Able to work independently and enjoy a high degree of interaction with team members. Self-motivated and driven. Maintain a sense of urgency and ability to work with and meet deadlines. Demonstrate effective written and verbal communication, including the ability actively listen, and problem solve with minimal assistance. The ability to multi task, prioritize, work independently, and use discretion surrounding sensitive information. Ability to maintain a professional demeanor and positive attitude Compensation This position is located in New Jersey. The base salary for this position at the time of this posting may range from $57,000 to $62,000. Individual compensation varies based on job-related factors, including business needs, experience, level of responsibility, and qualifications. We offer a competitive benefits package and variable pay programs, please visit ************************************** for more details. Equal Employment Opportunity At World Insurance Associates (WIA), we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. WIA is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, or Veteran status. In addition, WIA makes reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant or employee with a disability, unless the accommodation would impose an undue hardship on the operation of our business. #LI-MA1 Powered by JazzHR 7TzniC3Ow8

Monitors customer interactions and reviews and analyzes customer feedback to evaluate overall customer experience. Assigns root cause and identifies systemic quality problems. Assists with implementation of quality improvement action plans. Accurately compares measurements between team, vendors and client partners and reports findings from complaints and call monitoring to the client, internal, and vendor teams. Makes recommendations on quality initiatives. + Monitors calls for timeliness of answer, active listening, request/issue identification, correct call hold, professionalism, compliance requirements, request/issue resolution, and appropriate closing. + Analyzes survey results for improving communication process and providing feedback to the communication owners. + Utilizes quality monitoring program to compile and track performance at individual, functional, and program levels. + Provides feedback to agents and managers based on observed strengths and improvement opportunities. + Analyzes readership, comprehension and application of communicated actions. + Serves as a resource and escalation point for all lines of business so that reviews of calls are accurate for technical content and employees are provided with the correct policies, procedures, and/or reference materials. + Uploads communications to system after obtaining necessary approvals. + Identifies trends in service and provides that data to the training team to enhance current training. + Documents customer/call communications processes. + Provides call quality metrics data to generate and maintain volume forecasts to support management with scheduling and staffing needs. + Participates in brainstorming sessions to improve call system, communications processes, customer satisfaction, agent processes and agent effectiveness. + Assists in implementation of operational process improvement initiatives on a regular basis, as well as through long-term projects. + Coordinates with client and other Quality team members to obtain content for agent communications. + Develops and distributes new agent communications, researching content and obtaining appropriate feedback and reviews as needed. + Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + Associate's Degree or equivalent relevant experience + Professional Certifications or License preferred; + 5-8 years of experience in call center, quality control, quality assurance and/or training. **Other Job Specific Skills** + Extensive experience with quality assurance program creation or execution. + Extensive Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability to explain and present ideas clearly and concisely to diverse audiences, using appropriate language. + Excellent analytical skills and strong decision-making abilities. + Proven ability to achieve and maintain departmental quality standards. + Superb Internet software and Windows operating systems and software skills. + Exceptional ability to train and develop new and existing support agents. + Excellent interpersonal, facilitation, and relationship management skills. + Demonstrated ability to effectively communicate and interact with interdepartmental staff and across organizational lines. + Critical thinker with the ability to solve complex problems; able to apply quality improvement techniques. + Great coordination skills across multiple departments of the Customer system. **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $24.09/hour EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.