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Uncommon Elite
Customer service manager job in New Orleans, LA
About the Company
We're hiring a proven leader to run day-to-day operations and drive performance across an established HVAC and plumbing business in NOLA. This role owns execution-people, process, and profit.
About the Role
You'll be responsible for turning strategy into results, setting standards, and building a disciplined, accountable operation that scales without chaos. This is not a desk role. You'll be in the business, with the team, driving outcomes. Military leadership experience is required. Home services experience is strongly preferred.
Responsibilities
Own P&L performance, including revenue growth, margin, and operating efficiency
Lead and develop field leaders, technicians, dispatch, and office staff
Establish and enforce operating rhythms, KPIs, and accountability
Improve scheduling, dispatch efficiency, and job execution
Drive sales execution and pricing discipline without sacrificing customer trust
Implement and optimize systems (CRM, dispatch software, reporting)
Set and maintain clear standards for performance, behavior, and execution
Serve as the senior leader responsible for culture, tempo, and results
Qualifications
Prior military leadership experience (officer, senior NCO, or SOF preferred)
Experience leading teams in a high-tempo, operational environment
Home services experience (HVAC, plumbing, electrical, or similar) strongly preferred
Demonstrated ownership of results-not just oversight
Comfortable leading through structure, clarity, and accountability
Strong communicator who sets expectations and follows through
Required Skills
Military leadership experience, home services experience, strong communication skills, ability to lead through structure and accountability.
Preferred Skills
Experience in HVAC, plumbing, electrical services, and operational leadership in high-tempo environments.
Pay range and compensation package
$150,000 base salary
30% performance-based bonus tied to company results
Leadership autonomy with clear authority and expectations
Opportunity to scale a growing home services operation
Equal Opportunity Statement
We are committed to diversity and inclusivity in our hiring practices.
$41k-74k yearly est. 3d ago
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Customer Manager
Advantage Solutions 4.0
Customer service manager job in New Orleans, LA
CustomerManager
The CustomerManager is a salesperson responsible for being the sales expert for a designated Customer(s), providing strategic customer insights. The CustomerManager works to ensure joint business plans are executed by the customer. This role works closely with Key Account Managers (KAMs) within that assigned department, as well as order entry, claims, schematics, and retail sales associates to ensure all Client and Customer standards are met. The CustomerManager (CM) must possess the ability to bridge the relationship between the Key Account Management Team (KAM Team) and all stakeholders at assigned customer(s).
Our clients are defined as the manufacturers, vendors, or brands who have contracted Advantage as their sales force. Our customers are defined as retailers, wholesalers, or distributors, to whom we sell our clients' brands. This teammate will collaborate with customers to develop strategic plans to accomplish the business goals and work with retailer associates (such as buyers, category managers, replenishment managers, and others) on Headquarter calls to implement the programs.
The Company is one of North America's leading sales and marketing agencies specializing in outsourced sales, merchandising, category management, and marketing services to manufacturers, suppliers, and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics, and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.
Essential Responsibilites
• Drive our clients' business at assigned customer. Increase distribution, grow sales dollars/units/share/other KPI's, while staying within budget guidelines
• Manage and coordinate Sales Activities, through sales analysis of customer data, sales planning, and sales presentation.
• Conduit between Customer(s), Key Account Managers and Clients through product line presentations, new item presentations, display selling.
• Manage and delegate KAM and Client Divisional Initiatives (i.e. achieving parity pricing vs. inline and competition, maintain up to date Team Business Trackers, photo request presentation, and special requests).
• Secure/ensure timely and accurate responses from customer(s) to KAM Team/Clients which includes promotion forecast.
• Manage selling recommendations from the customer(s) to grow and build the business long-term.
• Attend and present in client meetings at designated customer(s)
• Attend and present in Management Team meetings.
• Conduct and managecustomer(s) meetings focusing on client promotional events, displays, etc.
• Build relationships with buyers and support departments at customer, works with KAM to recommend growth plans, execute plans, assist with tactical issues such as PO's, cost changes, contract execution and ensuring retail/merchandising execution.
• Develop and leverage relationships with key influencers and decision makers in assigned customers.
• Sell displays, period promotions, present business reviews, and new item introductions.
• Build and present product distributions based on previous performance using the customer scan data.
• Present pricing disparities in assigned customer based on client recommendations; achieve parity pricing inline and vs. competition.
• Take weekly photos based on client request and needs.
• Acquire weekly pricing for clients based on their product (s).
Client Quota Achievement
o Meets or exceeds Client's goals for sales, distribution, share, pricing, shelving, and promotional volume
o Launches strategies to pursue new opportunities
Client KPI's Achievement
Implements retailer headquarter calls and penetrate key positions at the retailer to:
o Achieve sales goals by managing and maximizing manufacturer marketing and promotional funds while staying within financial guidelines
o Ensure that all retail pricing and indirect order guides within the division is updated by regularly correcting discrepancies
o Secure Client approved schematics for all Clients' brands by providing direction and communication to our schematic, reset, and retail departments
o Ensure incremental sales through distribution of new products and maintenance of existing SKU's
o Collaborate with category management team to develop retailer presentations by using database rationale such as SKU optimization, efficient promotion causal data, and lift analysis
o Manage accounts to achieve the targeted ACV on Innovation
Business / Category Reviews
o Builds and maintains effective client and retailer relationships in order to ensure customer access and client perspective that we are connected and engaged with key stakeholders
o Demonstrates sales accomplishments and areas of opportunity by developing sales presentations for Customers and Clients
o Implements Customer HQ Calls and demonstrates an ability to penetrate key positions at the retailer
o Offers strategic input pursuant to annual business plans, problem solving, ongoing customermanagement. Finds the intersection of retailer and client objectives and drive win/win scenarios
Supervisory Responsibilities
Direct Reports
- This position does not have supervisory responsibilities for direct reports
Indirect Reports
- May delegate work of others and provide guidance, direction and mentoring to indirect reports
Travel and/or Driving Requirements
- Travel is not an essential duty and function of this job
Minimum Qualifications
Education Level: (Required): Bachelor's Degree or equivalent experience
- 2-4 years in sales or retail experience and knowledge of CPG industry
Experience managing multiple projects simultaneously
Knowledge and experience with designated customers preferred
Skills, Knowledge and Abilities
- Excellent written communication and verbal communication skills
- Ability to motivate and inspire
- Good interpersonal skills
- Demonstrate conflict management skills
- Excellent decision-making skills
- Ability to exercise sound judgment
- Ability to work effectively with management
- Ability to ensure a high level of service and quality is maintained
- Strong computer skills including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers
Job Will Remain Open Until Filled
Responsibilities
The Company is one of North America's leading sales and marketing agencies specializing in outsourced sales, merchandising, category management, and marketing services to manufacturers, suppliers, and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics, and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.
Essential Responsibilites
• Drive our clients' business at assigned customer. Increase distribution, grow sales dollars/units/share/other KPI's, while staying within budget guidelines
• Manage and coordinate Sales Activities, through sales analysis of customer data, sales planning, and sales presentation.
• Conduit between Customer(s), Key Account Managers and Clients through product line presentations, new item presentations, display selling.
• Manage and delegate KAM and Client Divisional Initiatives (i.e. achieving parity pricing vs. inline and competition, maintain up to date Team Business Trackers, photo request presentation, and special requests).
• Secure/ensure timely and accurate responses from customer(s) to KAM Team/Clients which includes promotion forecast.
• Manage selling recommendations from the customer(s) to grow and build the business long-term.
• Attend and present in client meetings at designated customer(s)
• Attend and present in Management Team meetings.
• Conduct and managecustomer(s) meetings focusing on client promotional events, displays, etc.
• Build relationships with buyers and support departments at customer, works with KAM to recommend growth plans, execute plans, assist with tactical issues such as PO's, cost changes, contract execution and ensuring retail/merchandising execution.
• Develop and leverage relationships with key influencers and decision makers in assigned customers.
• Sell displays, period promotions, present business reviews, and new item introductions.
• Build and present product distributions based on previous performance using the customer scan data.
• Present pricing disparities in assigned customer based on client recommendations; achieve parity pricing inline and vs. competition.
• Take weekly photos based on client request and needs.
• Acquire weekly pricing for clients based on their product (s).
Client Quota Achievement
o Meets or exceeds Client's goals for sales, distribution, share, pricing, shelving, and promotional volume
o Launches strategies to pursue new opportunities
Client KPI's Achievement
Implements retailer headquarter calls and penetrate key positions at the retailer to:
o Achieve sales goals by managing and maximizing manufacturer marketing and promotional funds while staying within financial guidelines
o Ensure that all retail pricing and indirect order guides within the division is updated by regularly correcting discrepancies
o Secure Client approved schematics for all Clients' brands by providing direction and communication to our schematic, reset, and retail departments
o Ensure incremental sales through distribution of new products and maintenance of existing SKU's
o Collaborate with category management team to develop retailer presentations by using database rationale such as SKU optimization, efficient promotion causal data, and lift analysis
o Manage accounts to achieve the targeted ACV on Innovation
Business / Category Reviews
o Builds and maintains effective client and retailer relationships in order to ensure customer access and client perspective that we are connected and engaged with key stakeholders
o Demonstrates sales accomplishments and areas of opportunity by developing sales presentations for Customers and Clients
o Implements Customer HQ Calls and demonstrates an ability to penetrate key positions at the retailer
o Offers strategic input pursuant to annual business plans, problem solving, ongoing customermanagement. Finds the intersection of retailer and client objectives and drive win/win scenarios
Supervisory Responsibilities
Direct Reports
- This position does not have supervisory responsibilities for direct reports
Indirect Reports
- May delegate work of others and provide guidance, direction and mentoring to indirect reports
Travel and/or Driving Requirements
- Travel is not an essential duty and function of this job
Minimum Qualifications
Education Level: (Required): Bachelor's Degree or equivalent experience
- 2-4 years in sales or retail experience and knowledge of CPG industry
Experience managing multiple projects simultaneously
Knowledge and experience with designated customers preferred
Skills, Knowledge and Abilities
- Excellent written communication and verbal communication skills
- Ability to motivate and inspire
- Good interpersonal skills
- Demonstrate conflict management skills
- Excellent decision-making skills
- Ability to exercise sound judgment
- Ability to work effectively with management
- Ability to ensure a high level of service and quality is maintained
- Strong computer skills including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers
Environmental & Physical Requirements
Office / Sedentary Requirements: Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically, requires the ability to sit for extended periods of time (66%+ each day), ability to hear telephone, ability to enter data on a computer and may require the ability to lift up to 10lbs.
Additional Information Regarding Job Duties and s
Job duties include additional responsibilities as assigned by one's supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job positions, or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.
Important Information
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of associates so classified.
The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by law.
Not ready to apply? Connect with us for general consideration.
$35k-62k yearly est. Auto-Apply 22d ago
Customer Service Manager
Retif Oil & Fuel 3.8
Customer service manager job in Harvey, LA
Retif Oil & Fuel is one of the largest fuel and lubricant distributors in the Southeast. We have proudly served our community since 1965, and we look forward to continued growth. At Retif, we are delivering energy to build communities.
We all work together to grow our annual gallons sold to allow for us to impact our communities by creating new job opportunities.
We specialize in delivering energy. If you want to belong to a team that does that well every day, this might be the role for you.
Our customers are in industries like transportation, construction, marine, and retail. If you have experience working with this type of customer - or want that experience - this role may be a great fit.
You will love it here if you value:
Trust - When we say we're going to do something, we do it.
Team - Our players are the most important part of who we are.
Fun - We find a way to enjoy what we do every day.
Make an Impact - We positively affect our customers, co-workers, and community.
Learn and Evolve - We seek the best way, and we adapt.
You'll love coming to work every day if you get, want, and have the capacity to:
Lead and manage the customer care team with a high level of team accountability
Handling emails from sales team, facility team, credit team, and customer orders
Assist sales team with pricing, order history, and equipment issues
Assist facility team with equipment pick up/drop off and tracking tags for customer orders
Assist credit team with credit application review notes
Manage and complete all tasks tied to customer orders
Requirements
The best candidate will have the following qualifications:
Bachelor's degree in business-related field preferred
Minimum 2 years in management role
Excellent written and verbal skills
Computer skills: Word, Excel, Outlook
Additionally, while performing duties, the employee is required to sit, stoop, lift up to 15 pounds, type, communicate effectively, manage conflict, work evenings and/or weekends, attend remote meetings, and travel.
In the performance of respective tasks and duties, the employee is expected to:
Successfully perform quality work within deadlines with or without supervision
Interact professionally and confidently with other employees, customers, and contacts
Work effectively as a team contributor on all assignments
Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations
At Retif, we offer our employees several fantastic benefits. These benefits include:
401(k) Retirement Plan
Paid time off
Paid holidays
Medical Insurance
Dental Insurance
Vision Insurance
Flexible Spending Account (FSA)
Company paid disability insurance
Company paid life insurance
Company paid AD&D insurance
And more!
This job description is not a contract of employment. The duties and responsibilities can change at any time at management's discretion.
Retif Oil & Fuel is an equal opportunity employer.
M/F/Disability/Veteran/Sexual Orientation/Gender Identity
$31k-43k yearly est. 60d+ ago
Customer Success Manager
Stats Perform
Customer service manager job in Pointe a la Hache, LA
Stats Perform is the market leader in sports tech. We provide the most trusted sports data to some of the world's biggest organizations, across sports, media, and broadcasting.
Through the latest AI technologies and machine learning, we combine decades' worth of data with the latest in-game happenings. We then offer coaches, teams, professional bodies, and media channels around the world, access to the very best data, content, and insights. In turn, improving how sports fans interact with their favourite sports teams and competitions.
How do they use it?
Media outlets add a little magic to their coverage with our stats and graphics packages.
Sportsbooks can offer better predictions and more accurate odds.
The world's top coaches are known to use our data to make critical team decisions.
Sports commentators can engage with fans on a deeper level, using our stories and insights.
Anywhere you find sport, Stats Perform is there. However, data and tech are only half of the package. We need great people to fuel the engine.
We succeeded thanks to a team of amazing people. They spend their days collecting, analyzing, and interpreting data from a wide range of live sporting events. If you combine this real-time data with our 40-year-old archives, elite journalists, camera operators, copywriters, the latest in AI wizardry, and a host of 'behind the scenes' support staff, you've got all the ingredients to make it a magical experience!
Responsibilities:
As a successful Customer Success Manager at Stats Perform, you'll be responsible for ensuring the success of Stats Perform's customers within your assigned portfolio of accounts. You will act as a trusted advisor, fostering strong customer relationships, driving product adoption, and ensuring long-term customer retention.
You will be working to ensure customers achieve their desired business outcomes by effectively adopting and maximizing value from their licensed products and realising a return on their investment with Stats Perform.
With your knowledge of your customers' business, the sports industry and knowledge of Stats Perform products you will be responsible for ongoing engagement, proactive account management, and partnering with cross-functional teams to drive customer satisfaction and loyalty. You will leverage data and insights to optimize the customer experience and drive continuous improvement across the entire customer journey.
As a Customer Success Manager, you will:
Own the relationship with assigned customers, focusing on increasing product adoption, supporting renewals in collaboration with the sales team, and ensuring overall customer satisfaction.
Establish and maintain relationships with key stakeholders across the customer organization, driving account strategy and growth.
Understand customer's business objectives to anticipate their needs and develop appropriate strategies, including identifying upsell opportunities.
Conduct regular business reviews with customers to assess account health, ensuring adoption, benchmarking, and best practice alignment based on agreed KPIs.
Monitor potential risks to account health and take pre-emptive actions to mitigate churn.
Gather and analyse customer feedback on product usage and adoption, providing actionable insights.
Collaborate with internal stakeholders and actively participate in product roadmap discussions, sharing customer insights to align product enhancements with customer needs and strategic objectives.
Serve as the customer's advocate, ensuring their voice is represented in discussions with internal teams and that their concerns are addressed.
Managecustomer escalations and provide regular updates on key support activities and issue resolution.
Partner with Technical Success Managers to manage the technical health of customer accounts, coordinating activity on technical queries and collaborating on the preparation of technical insights for customer review meetings.
Deliver regular updates on the performance and success management of your customer portfolio.
Partner with internal teams to develop case studies, customer success stories, and testimonials based on client experiences.
Play an active part within the global Customer Success team, sharing best practices, lessons learned, and strategies for driving customer success.
Required Qualifications:
Bachelor's degree in business, marketing, or related field.
Fluent in both written and spoken English.
Strong sporting knowledge.
Experienced in reviewing, and verifying, customer contracts and deliverables.
3+ years of Customer Success or related experience with a proven track record of success working with enterprise-level clients.
Strong communication skills with the ability to communicate effectively with customer and internal stakeholders, including executive leaders.
Ability to collaborate with technical teams and assess the technical health of customer accounts.
Experience in advocating on behalf of your customer, in an empathetic and customer-centric way.
Experience in working cross-functionally with product, marketing, sales and support functions to deliver a seamless customer experience.
Demonstrated ability to manage time and the priorities of multiple clients simultaneously, without compromising quality.
Ability to use data to monitor account health and identify areas for intervention.
Experienced in the delivery of regular account performance and success reports.
Ideally a passion for sports and desire to impact the way these sports are managed and consumed
Desired Experience:
High technical aptitude, with a familiarity of data delivery methods such as XML and Restful API preferred
Knowledge of the sports industry specifically in areas of data analytics, data in sports media or data driven team performance.
Existing knowledge of Stats Perform's Media and Tech and Data Feeds products and how they align to customer needs and objectives.
Additional language capabilities are seen as a positive.
Why work at Stats Perform?
We love sports, but we love diverse thinking more!
We know that diversity brings creativity, so we invite people from all backgrounds to join us. At Stats Perform you can make a difference, by using your skills and experience every day, you'll feel valued and respected for your contribution.
We take care of our colleagues
We like happy and healthy colleagues. You will benefit from things like Mental Health Days Off, ‘No Meeting Fridays,' and flexible working schedules.
We pull together to build a better workplace and world for all.
We encourage employees to take part in charitable activities, utilize their 2 days of Volunteering Time Off, support our environmental efforts, and be actively involved in Employee Resource Groups.
Diversity, Equity, and Inclusion at Stats Perform
By joining Stats Perform, you'll be part of a team that celebrates diversity. A team that is dedicated to creating an inclusive atmosphere where everyone feels valued and welcome. All employees are collectively responsible for developing and maintaining an inclusive environment. That is why our Diversity, Equity, and Inclusion goals underpin our core values.
With increased diversity comes increased innovation and creativity. Ensuring we're best placed to serve our clients and communities. Stats Perform is committed to seeking diversity, equity, and inclusion in all we do.
$59k-103k yearly est. Auto-Apply 60d+ ago
Customer Service Manager- Floater
Investar Holding Corporation
Customer service manager job in Gonzales, LA
Job Function Assists and supports the Branch Manager in the administration and efficient daily operation of a full service branch office, including the areas of operations, lending, product sales, customerservice, and security and safety in accordance with the Bank's objectives. Performs supervisory duties in the absence of the Branch Manager. Provides leadership, training and supervision to branch personnel. Assists in attaining established Bank goals through active participation in sales management and officer call programs.
Job Responsibilities
Reinforces the application of superior customerservice through example along with appropriate follow through with involved customers and employees.
Conducts specific periodic meetings and presentations regarding customerservice with staff members.
Develops new deposit and loan business, provides a superior level of customer relations and promotes the sales and service culture through effective coaching, guidance, and staff motivation.
Achieves individual goals while assisting the Branch Manager in attaining branch, region, and Bank sales goals through new business sales, referrals, and retention of customer relationships.
Engages in business development activities and solicitation of new business prospects; actively involved in instilling and maintaining a positive sales environment through education of the Bank's products and services; motivates and monitors staff in cross selling and product presentation compared to goals.
Investigates and follows up on significant changes in status of existing customers; meets with customers to discuss needs or concerns and outlines appropriate Bank products and services.
Assists the Branch Manager in ensuring the branch is organized, coordinating available resources (e.g., staff, materials, etc.) for maximum results.
Performs operational duties as directed by the Branch Manager to maintain compliance with regulatory guidelines (i.e., customer/branch research, monitoring completion of back office duties, reporting, etc.
Assists and relieves in various job functions of the branch as needed or required.
Assures audit compliance and procedure quality control and recommends and initiates corrective actions; ensures that the branch is in compliance with established Bank policies, procedures and state and federal regulations.
Maintains knowledge of security and safety policies and strictly adheres to established procedures; works closely with the Bank Security Officer to maintain an updated plan for the branch; ensures branch staff is properly trained and made aware of any changes to the branch's plan and procedures.
Participates and directs day to day operations for the branch; approves large deposits and withdrawals; reviews and acts on daily reports; ensures the branch is maintained in a neat, clean and attractive manner; recommends redecoration or major repair or redesign of floor space as necessary.
Ensures effective communication to staff and implementation of all policy and procedure changes as approved by Senior Management; schedules and conducts any necessary training for staff.
Reviews NSF and overdraft reports for customers assigned within his or her portfolio; approves or declines such exceptions within established lending limits.
Ensures that own work is in compliance with all applicable laws, regulations, policies and guidelines.
Performs all other duties as assigned.
Education and Related Experience
* High School Diploma or equivalent (GED) required
* 5 or more years Retail or related experience preferred
* Previous supervisory experience preferred
Skills and Abilities
* Must possess thorough understanding of all deposit accounts and other products and services offered by the bank.
* Must possess basic understanding of the loan application process.
* Must possess good interpersonal skills.
* Must possess ability to use good judgment and discretion.
* Must possess ability to learn new tasks and computer programs quickly and retain information.
* Must possess knowledge of standard office equipment including computer, ten key adding machine, typewriter, fax machine, scanner and copy machine
* Must possess knowledge of computers and computer operations MS Office software
* Must possess good verbal and written communication skills
* Must possess good organizational skills
* Must possess ability to perform detailed tasks with accuracy
Working Conditions and/or Physical Requirements
* Ability to work under stress and meet deadlines.
* Ability to operate a keyboard if required performing the essential job functions.
* Ability to read and interpret a document.
* Ability to travel if required to perform the essential job functions.
* Ability to lift/move/carry approximately 20 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department an "undue hardship" then the employee must be accommodated; hence, omitting lifting as a physical requirement.
Equal Opportunity Employer/Veterans/Disabled
$33k-60k yearly est. 8d ago
Customer Service Manager - State Farm Agent Team Member
Harry Johnson-State Farm Agent
Customer service manager job in New Orleans, LA
Job DescriptionBenefits:
Bonus based on performance
Competitive salary
Flexible schedule
Opportunity for advancement
Paid time off
Signing bonus
Training & development
ROLE DESCRIPTION:
We are seeking a dependable and proactive Assistant Office Manager who is eager to learn and grow within our company. The ideal candidate will possess strong administrative skills, attention to detail, and the ability to multitask in a fast-paced setting. This role is essential for maintaining the day-to-day operations of the office and supporting the Office Manager in various tasks, with a primary focus on simple yet impactful sales and service activities. If you are someone who values simplicity in their duties and is willing to learn and adapt, we encourage you to apply.
RESPONSIBILITIES:
Find prospects and identify new business opportunities.
Prepare and quote prospects, ensuring accurate and competitive pricing.
Close prospects by following up on leads, negotiating terms, and finalizing contracts.
Actively listen to understand customer needs and provide appropriate solutions.
Effectively solve customer problems and provide timely resolutions.
Demonstrate patience throughout every interaction with customers.
QUALIFICATIONS:
Strong written and verbal communication skills.
Attention to detail and problem-solving skills.
Ability to work independently and as part of a team.
Knowledge of sales processes and customer relationship management (CRM) tools.
Professional demeanor and appearance.
Dependable and eager to learn new skills.
$23k-40k yearly est. 23d ago
Retail Manager - Customer Experience Manager Part Time
Michaels 4.2
Customer service manager job in New Orleans, LA
Store - N. ORL-MAGNOLIA, LADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customerservice.
Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
Plan and lead the execution of class and in-store events in accordance with Company programs
Lead the omnichannel processes
Manage and execute shrink and safety programs
Assist with cash reconciliation and bank deposits
Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
Assist with the onboarding of new Team Members
Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
Serve as Manager on Duty (MOD)
Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others
Acknowledge customers, help locate the product and provide solutions
Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
Manage and execute the shrink and safety programs
Cross train in Custom Framing selling and production
In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager
Other duties as assigned
Preferred Knowledge/Skills/Abilities
Preferred Type of experience the job requires:
Retail management experience preferred
Physical Requirements
Work Environment
Ability to remain standing for long periods of time
Ability to move throughout the store
Regular bending, lifting, carrying, reaching, and stretching
Lifting heavy boxes and accessing high shelves by ladder or similar equipment
If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit *****************
At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit *****************
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.
Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL).
EEOC Know Your Rights Poster in English
EEOC Know Your Rights Poster in Spanish
EEOC Poster Optimized for Screen Readers
Federal FMLA Poster
Federal EPPAC Poster
$25k-44k yearly est. Auto-Apply 37d ago
Customer Service Manager - State Farm Agent Team Member
Joyce Jones-State Farm Agent
Customer service manager job in Hammond, LA
Job DescriptionBenefits:
Bonus based on performance
Opportunity for advancement
Paid time off
Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of CustomerServiceManager - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.
Responsibilities
Establish customer relationships and follow up with customers, as needed.
Provide prompt, accurate, and friendly customerservice. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
As an Agent Team Member, you will receive...
Hourly pay plus commission/bonus
Health benefits
Paid time off (vacation and personal/sick days)
Requirements
Excellent communication skills - written, verbal and listening
Organizational skills
Self-motivated
Detail oriented
Proactive in problem solving
Pride in getting work done accurately and timely
Ability to multi-task
Ability to effectively relate to a customer
Property and Casualty license (must be able to obtain)
Life and Health license (must be able to obtain)
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
$23k-40k yearly est. 13d ago
Manager, Commercial Services Operations
B1Bank
Customer service manager job in Houma, LA
The Manager, Commercial Services Operations is responsible for overseeing daily commercial services operations, ensuring accurate and timely execution of ach and wire transfer files, and supporting the bank's strategic goals relative to all commercial services department matters. The Manager, Commercial Services Operations directs all operational functions of deposit and treasury related transactions including but not limited to commercial treasury implementations and ongoing support, ach transaction processing, corporate analysis, treasury billing, mobile deposit and wire processing. This position is responsible for ensuring strong policies and procedures are documented and comply with all federal and state banking regulations. This role manages commercial services operations staff, optimizes processes, and partners closely with treasury management sales, compliance/risk, product and development, accounting, and technology teams to ensure strong internal controls are implemented and adhered to daily.
Specific Job Functions
Responsible for managing the Bank's Commercial Services Department and all corresponding staff members.
Serve as a subject matter expert for ACH and Wire Transfer operations.
Ensure staff members are adhering to departmental processes and procedures (including internal controls), and production performance is tracked, reported, and maintained at an optimum level.
Ensure Commercial Services policies and procedures are well documented in an easy-to-understand manner and accessible to all employees .
Responsible for development, implementation, and ongoing maintenance and support of the Bank's FedNow and Real-Time Payments services.
Ensure compliance with applicable regulations and requirements, including NACHA Operating Rules, Regulation E, Regulation J, UCC Article 4A, OFAC, BSA/AML, and internal policies.
Prepare and review operational metrics, exceptions, and loss reports.
Track ACH volume, returns, and risk exposure.
Reconcile ACH and Wire Transfer settlement accounts and resolve discrepancies.
Resolve complex wire exceptions, investigations, recalls, and claims.
Assist with audits, exams, and regulatory inquiries.
Review and respond to audit findings and implement corrective actions.
Identify operational risks and recommend process improvements.
Manages Corporate Account Takeover (CATO) program and annual client training.
Stay current on emerging fraud trends and threats.
Maintains Internet Banking Risk Assessment.
Managescustomer contact regarding changes, additions, and problems with commercial services products, features, and services.
Manage third-party system upgrades and product enhancement projects for Commercial Services department.
Responsible for reviewing contract renewals, analyzing competitors' offerings, and presenting contract renewals to applicable committees in accordance with bank policy.
Actively participate in committee meetings ensuring that all projects are documented and fully discussed with status and budgetary updates.
Ensure clear guidance on expectations is well documented and communicated on an ongoing basis.
Manage staff knowledge, training efforts, and cross-training efforts to ensure support levels are maintained.
Ensure the highest level of internal customer support is provided to all employees. All requests should be documented and analyzed to ensure level of support and areas of potential improvement.
Minimum Job Requirements
Bachelor's degree in business, finance, or related field is required.
AAP (Accredited ACH Professional) Certification is required.
Seven (7) years of experience in bank operations is required.
One (1) year of leadership is required.
Experience can run concurrently.
Advanced knowledge of NACHA Operating Rules and ACH workflows.
Proficiency in core banking systems and ACH and Wire Transfer platforms.
Extensive knowledge of bank's policies and procedures and internal processing systems.
Requires proven expertise in managing a successful customerservice strategy in a dynamic environment; strong knowledge of modern best practice customerservice model and approaches to supporting growing businesses.
Requires the ability to address production issues quickly in the short-term while maintaining strategic vision for the long-term.
Must possess strong management skills.
Must possess strong project management and organization skills.
Must possess strong written and verbal communication skills.
Must possess strong analytical and documentation review skills.
Must be proficient in Microsoft Suite.
Must be proficient at multi-task working with several software programs simultaneously.
Occasional travel is required.
Other payments or banking certifications a plus.
Equal Opportunity Employer/Veterans/Disabled
$46k-88k yearly est. Auto-Apply 6d ago
Service Manager
Jf 4.1
Customer service manager job in Metairie, LA
Full-time Description
The JF Petroleum Group stands as a premier leader in the North American fueling infrastructure industry, offering comprehensive turn-key solutions for distribution, construction, and service needs. We serve a diverse clientele including retail fueling stations, commercial and government fleets, and emergency power customers.
The ServiceManager leads a team of Service Technicians & Heavy Maintenance Technicians in delivering high quality & efficient service to customers while assuring profitability commitments are achieved.
Primary Responsibilities
Safety:
The servicemanager is responsible for executing the company's behavior-based safety program in their branch. This includes assuring all technicians are adequately trained and equipped to perform their job duties safely each day. The servicemanager monitors leading indicators of workplace safety (including employee safety interactions, site safety inspections and jobsite hazard analyses) to assure that each employee is focused on elimination of unsafe conditions and prevention of unsafe acts.
Human Resources:
The servicemanager is responsible for assuring adequate staff is deployed to support the delivery of break-fix service and projects (including heavy maintenance & equipment installations/rollouts). This includes engaging with their Service Director and the Human Resources department in recruiting, hiring, retention, employee development and performance management. The servicemanager shall assure employee technical proficiency is maintained through active monitoring of service quality & customer satisfaction, and through engagement with the Service Training and Technical Services teams.
Operations:
Through direct supervision of technicians and close collaboration with their Dispatcher, the servicemanager shall oversee branch activities on break-fix and project work to assure that each is performed efficiently and in accordance with customer quality expectations.
The servicemanager participates directly in planning new equipment installations, often in coordination with their service director, project manager, national service accounts and/or their regional salesperson. In addition to new equipment installations, other assigned service projects will occur that will require the ServiceManager to lead and coordinate project fulfillment based on timeliness, quality and efficiency.
In collaboration with regional salespeople, the servicemanager assures transparent & timely communication with key customers and acts as an escalation point when needed for resolving customer issues.
Financial:
The ServiceManager is responsible for the profitability of the service department of the designated branch. They manageservice operations in the branch to assure efficiency and achievement of budgeted margins. Since efficient operation of the service branches is heavily dependent on the support of the Customer Care Center and service dispatch, the servicemanager works closely with the CCC and Dispatch to assure that work orders are created accurately, and technician dispatch is conducted effectively. The ServiceManager monitors service billing throughput and quality to assure service invoicing supports branch billing objectives.
People:
Schedule and facilitate monthly safety meetings with technicians.
Complete targeted number of safety interactions with technicians.
Prioritize service technician retention and recruitment to maintain capacity to support customer's break-fix and project requests. Provide candidate leads to corporate recruiters.
Monitor technician performance and adherence to company policies. Apply progressive discipline when warranted for attendance issues and other violations of company policy.
Manage technician training and manufacturer certifications, in coordination with service training department. Oversee development & validation of technician skills to advance their tech level.
Coach/mentor technicians to develop their customerservice skills, teamwork & leadership attributes. Identify and develop candidates for lead tech roles and future servicemanagers.
Observe branch/technician morale and take action to assure favorable employee satisfaction with working conditions.
Customer:
In coordination with Dispatcher, monitor service level achievement (as measured by response time, first-time fix and resolution time of work orders requiring revisit). If performance is below plan, work with Dispatcher to identify cause and implement corrective action.
Monitor quality (workmanship) of the work performed by technicians, using first-time fix, recall requests and customer feedback to identify improvement opportunities.
Assure completed work orders are accurate when passed to the billing team.
Conduct meetings with key customers at least quarterly to maintain positive relationships.
Company:
Participate in periodic calls (“Ops meetings”) with Sales and Project Managers to assure alignment between project schedules and technician workload. Collaborate with Sales, Regional Estimator & Regional Service Director to assure project pricing is aligned with profitability targets and local market economics.
Submit revenue forecasts weekly for consumption by executive management.
Monitor cost of service delivery to assure technician labor hours paid are effectively utilized in revenue-producing activities.
Ensure high level of parts management accuracy, such as service vehicle inventory accuracy and service parts logistics (parts requests and reverse logistics of returned parts).
Participate in periodic service metrics review calls with Dispatcher and Service Director to maintain positive results on Service KPIs.
Requirements
College degree or equivalent work experience
3 Years of retail or commercial petroleum equipment service and/or installation experience preferred, or 3 years in an industry providing equipment service with skilled technicians
Minimum of 2 years of Management or Supervisory experience
Must be able to successfully manage and complete a high volume & variety of tasks simultaneously
Must possess proficiency using Microsoft Office, including Word, Excel, Outlook
Ability to travel; must have a valid Driver License
Must have strong communication skills, good interpersonal skills and strong customer satisfaction orientation.
Must be able to meet company's employment requirements, which includes passing a drug screen, criminal background check, and MVR, if driving for the company
Physical Requirements: Ability to repetitively lift, carry, push, pull up to 50 pounds, frequent bending, stooping, standing 8-10 hours per day.
Physical Requirements: Ability to repetitively lift, carry, push, pull up to 50 pounds, frequent bending, stooping, standing 8-10 hours per day.
JF Petroleum offers:
Competitive pay
401(k) with company match
Paid time off
Paid holidays
Health benefits (eligible 1st of the month following 30 days) including Medical, Vision, Dental, Disability
Life insurance-company provided
Bonus program eligibility
Paid training for field personnel
Uniforms provided for field personnel
Relocation Assistance will be considered for qualified candidates
*JF Petroleum Group is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.
$42k-63k yearly est. 60d+ ago
Fixed Ops Service Manager
Ross Downing
Customer service manager job in Hammond, LA
Automotive ServiceManager / Leadership Opportunities
Ross Downing Auto Group is looking for a LEADER! Do you excel in leading people? Do you enjoy leading a team to a clearly defined and measurable objective? Do you want to work for a group with a sharp vision and clear goals that starts from the top? Are you ready to work with an Auto Group that is growing? If so, let's talk!
Ross Downing Auto Group has been serving South Louisiana for 50 years. Our business is booming, and we are in search of a ServiceManager who will run an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records. Embrace our core values of: Integrity, Attitude, Caring, Excellence and Driven.
Our Automotive ServiceManager Essential Duties
Forecasts goals and objectives for the department and strives to meet them.
Hires, trains, motivates, counsels, and monitors the performance of all service department staff.
Prepares and administers a monthly, annual operating budget for the service department.
Monitors and controls the performance of the department using appropriate reports, tracking systems and surveys.
Understands and ensures compliance with manufacturer warranty and policy procedures.
Holds weekly department meetings.
Monitors technicians' daily productivity reports and corresponding payroll records.
Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
Keeps abreast of new equipment and tools available and recommends purchases.
Serves as liaison with factory representatives.
Input pricing guides and maintenance menus for frequent labor operations.
Handles customer complaints immediately and according to dealership's guidelines.
Maintains safe work environment.
Maintains a professional appearance.
Maintains ongoing understanding and knowledge on computer/technology demands for today's business needs.
Microsoft office suite (Teams, Outlook, Excel)
X-Time/Dealer FX
Dealertrack
Other tasks as assigned.
The Chosen Candidate should have;
A successful record of accomplishment within the industry.
Leadership skills
Excellent customerservice skills. (CSI / Customer Experience)
Outstanding communication skills, both verbal and written.
The ability to work well in a process driven environment.
Job Type: Full-time
Benefits:
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Professional development assistance
Vision insurance
License/Certification:
Driver's License (Required)
Benefit Conditions:
Waiting period may apply
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
$45k-86k yearly est. Auto-Apply 60d+ ago
Fixed Ops Service Manager
Ross Downing Chevrolet, Inc.
Customer service manager job in Hammond, LA
Job Description
Automotive ServiceManager / Leadership Opportunities
Ross Downing Auto Group is looking for a LEADER! Do you excel in leading people? Do you enjoy leading a team to a clearly defined and measurable objective? Do you want to work for a group with a sharp vision and clear goals that starts from the top? Are you ready to work with an Auto Group that is growing? If so, let's talk!
Ross Downing Auto Group has been serving South Louisiana for 50 years. Our business is booming, and we are in search of a ServiceManager who will run an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records. Embrace our core values of: Integrity, Attitude, Caring, Excellence and Driven.
Our Automotive ServiceManager Essential Duties
Forecasts goals and objectives for the department and strives to meet them.
Hires, trains, motivates, counsels, and monitors the performance of all service department staff.
Prepares and administers a monthly, annual operating budget for the service department.
Monitors and controls the performance of the department using appropriate reports, tracking systems and surveys.
Understands and ensures compliance with manufacturer warranty and policy procedures.
Holds weekly department meetings.
Monitors technicians' daily productivity reports and corresponding payroll records.
Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
Keeps abreast of new equipment and tools available and recommends purchases.
Serves as liaison with factory representatives.
Input pricing guides and maintenance menus for frequent labor operations.
Handles customer complaints immediately and according to dealership's guidelines.
Maintains safe work environment.
Maintains a professional appearance.
Maintains ongoing understanding and knowledge on computer/technology demands for today's business needs.
Microsoft office suite (Teams, Outlook, Excel)
X-Time/Dealer FX
Dealertrack
Other tasks as assigned.
The Chosen Candidate should have;
A successful record of accomplishment within the industry.
Leadership skills
Excellent customerservice skills. (CSI / Customer Experience)
Outstanding communication skills, both verbal and written.
The ability to work well in a process driven environment.
Job Type: Full-time
Benefits:
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Professional development assistance
Vision insurance
License/Certification:
Driver's License (Required)
Benefit Conditions:
Waiting period may apply
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
$45k-86k yearly est. 12d ago
Inside Technical Sales - Solar Service
Solar Alternatives 4.4
Customer service manager job in New Orleans, LA
Inside Technical Sales agents are brand ambassadors for high performance clean energy technology, and the first and last contact with solar owners looking for support and expansion. You'll receive and make inquiries with home and business solar owners that are interested to improve or repair their technology. You'll have the opportunity to earn base salary plus commission while you help build the next generation of clean energy systems! The position with work with solar energy, energy storage, electric vehicle charging, smart electric panels, technology upgrades, and creative solution design on the fly.
We believe in hiring the best, and providing a flexible schedule and job independence to encourage innovation. Help your team grow, and improve your own skills with easy access to colleagues, team leaders, and managers. Every perspective is unique and we value new insight and ideas. Training is provided, along with great company benefits, including the knowledge that your work goes into helping your community be more resilient!
Why Solar Alternatives?
We believe in doing well by doing good! Solar Alternatives' mission is to help our neighbors save money and secure a sustainable energy future with the best technology available. If you can represent a high-technology product with purpose and value, then you may have a rewarding future in solar energy. Solar Alternatives specializes in Solar Energy, Standby Power, and Energy Efficiency, and in creating opportunity for those with the drive to set and achieve ambitious goals. We believe in recruiting, training and developing individuals with the attitude to help clients and succeed.
Requirements
Excellent communication skills - Persuasive & Friendly (Retail experience a PLUS)
Customerservice or call center experience helpful (This is an outbound role)
Organized and goal-minded with phone calls and email
Help explore and find solutions to common problems
Keep project data organized and updated in company CRM tool
Initiate and support service sales process for the rest of the team
Consistent work schedule and availability
Stay sharp, professional, and bright eyed with all prospects
Benefits
Advanced product and sales training to ensure success
Unlimited earning potential, with commission and bonuses
Top performers earning $60k-70k+ per year with unlimited earning potential
Two weeks paid leave, plus 7 bank holidays
Use of professional company tools including customized CRM and VOIP system
Qualified leads from the best sources available
The peace of mind that comes with offering only best in class products, installation, and services
Health insurance, vision, dental benefits standard
401K with company match
$60k-70k yearly Auto-Apply 60d+ ago
Branch Service Manager
Sunbelt Fire Inc.
Customer service manager job in Houma, LA
Requirements
Management of the day-to-day operations of the Branch Service Department including personnel, customerservice, shop and field repair work, new truck prep, warranty, parts coordination, and quality control
Manage annual scheduled services programs and contracts including preventative maintenance, annual pump testing, inspections, maintenance contracts
Manage collision and body repair, refurbishment, and upgrade work
Leadership, management, and holding all direct reports accountable to their responsibilities
Generate department growth by achieving daily, weekly, and monthly key performance indicators (KPIs)
Customer satisfaction and customer experience results and KPIs to set the industry standard
Safety of the shop environment, vehicles, equipment, and all department staff
Ensure proper onboarding, safety training, technical training, and continuing education of technicians
Recruiting, onboarding, training, development and continuing education of all technicians and department staff
Requirements:
5+ years technical and/or supervisory experience in the commercial truck/heavy equipment industry
Excellent verbal and written communication skills
Ability to multitask and multi project many items simultaneously
Detail oriented
Excellent sales and customerservice skills
Ability to prioritize tasks and delegate them when appropriate
Excellent follow-up and customer relationship building skills
Work Environment/Travel:
Generally, works in an office environment, but regularly exposed to shop noise, heat, and other conditions
Occasional travel to visit customers or attend training
Benefits:
Medical, Prescription Drug, Dental and Vision benefits offered through BCBS of Alabama and Mutual of Omaha
Company paid Life Insurance
Company paid Long-Term Disability (Short-Term Offered)
401k with Company Match
Vacation and Sick Leave
Paid Holidays
Industry training and continuing education in field
All positions are subject to background check and drug test.
If you're excited about this opportunity to succeed with a fast growing, entrepreneurial company...then we can't wait to meet you. Apply today!
1). Step 1 - Complete Application
2). Step 2 - Complete Assessment via link below:
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Since its founding in 1983, Sunbelt Fire is a family-owned and operated company providing apparatus, equipment, repair, and maintenance for the fire service. Today, Sunbelt Fire has a workforce of over 70 team members spread across five states. We not only deliver superior performance to our customers but also leave a lasting impact on the communities we serve. Rooted in dedication and teamwork, we have built enduring relationships, solidifying our position as a trusted partner in the fire service.
$34k-57k yearly est. 16d ago
Service Manager
Walk On's Sports Bistreaux
Customer service manager job in Thibodaux, LA
Job Description: ServiceManager
Position Classification: Full-Time / Exempt
Reports To: General Manager
The ServiceManager leads and motivates the Front of House (FOH) team to deliver exceptional guest experiences while driving sales, profitability, and operational excellence. This role combines hands-on leadership, adherence to Walk-On's standards, and support of a positive, team-focused environment.
Key Responsibilities
Guest Experience & Service Excellence
Ensure consistent execution of Walk-On's recipes, portioning, and service standards.
Supervise bar operations to maximize profitability and ensure compliance with beverage laws.
Maintain high standards of cleanliness, safety, and guest satisfaction.
Fill in where needed to ensure smooth operations and outstanding service.
Team Leadership & Development
Train, coach, and evaluate FOH team members to maintain high performance.
Provide feedback, enforce policies, and administer fair and consistent corrective action.
Promote teamwork, accountability, and a fun, positive work environment.
Operational & Financial Management
Prepare schedules, reports, and other operational documentation accurately and on time.
Monitor labor and controllable costs while ensuring all positions are staffed appropriately.
Ensure proper receiving, storage, and inventory control for all products and equipment.
Support marketing, advertising, and promotional initiatives to drive sales.
Compliance & Safety
Comply with all federal, state, and local regulations, including labor, health, and safety requirements.
Follow company policies and procedures for cash handling and restaurant operations.
Requirements
Minimum 2 years of management experience in a full-service, high-volume restaurant.
Proven success in leadership and operational management.
Strong communication, organization, and team-building skills.
Ability to work collaboratively with management and staff to achieve results.
Must be able to work nights, weekends, and holidays as required.
The Walk-On's Way
We lead with heart, hustle, and hospitality. Our ServiceManagers set the tone for the guest experience and inspire a culture of teamwork, energy, and excellence in every shift.
Equal Employment Opportunity (EEO)
Walk-On's Sports Bistreaux is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace for all team members. Employment decisions are based on merit, qualifications, and business needs.
This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
$50k-86k yearly est. 60d+ ago
Rental Service Manager
All Job Postings
Customer service manager job in Luling, LA
POWER UP YOUR CAREER WITH LOUISIANA CAT
Louisiana Cat has been proud to represent Caterpillar for 4 continuous generations in the state of Louisiana. We have been providing our customers with the highest quality Cat equipment, service, and parts since 1933. We serve to build and power our community for a better future. We are always searching for high energy, ambitious candidates who are ready to join our team. You can build your future here!
We are searching for a Rental ServiceManager to join our growing operations at our Luling, Louisiana location.
YOU
The Rental ServiceManager will be responsible for directing operational and staff activities. The Rental ServiceManager must possess a deep knowledge of construction equipment maintenance and repair, the skills necessary to ensure efficient shop operations and a continuous improvement mindset.
YOUR CONTRIBUTION
Coordinate and prioritize maintenance and equipment repair in the shop & customer sites to improve turnaround time
Oversee Louisiana CAT warranty administration, submissions, and claims
Manage external purchases and services processing purchase orders and utilizing accurate costing methods
YOUR VALUE
To provide strong leadership and staff management
Maintain and promote high level of safety compliance and Work in Progress standards
Maximize workflow efficiencies and maintain operational excellence
MOST IMPORTANT QUALIFICATIONS
REQUIRED: High School Diploma; Bachelor's Degree Preferred
REQUIRED: 3 years or more of management experience
REQUIRED: Strong communication and interpersonal skills
REQUIRED: Strong computer skills including Microsoft Office Suite
REQUIRED: Valid Driver's License with clean driving record
HIGHLY PREFERRED: Experience with rental operating systems
HIGHLY PREFERRED: Knowledge or experience with Caterpillar equipment or equipment product lines
JOB FACTS
Schedule is Monday - Friday 7:00 am-5:00 pm
LOUISIANA CAT BENEFITS
Health, Dental, Vision, $50,000 Company Funded Life Policy (if enrolled in Health)
Short- and Long-Term Disability Insurance
Voluntary Accident, Critical Illness, Hospital Indemnity, Cancer, Supplemental Life and additional voluntary policies
401K Plan with Company Match
Paid Holidays & Vacation
Technician Tool Loan Program up to $2,000
Safety Boot / Safety Prescription Glasses Allowances
Employee Discounts
Credit Union
Technician Career Development Program - Shop & Field Service Training
SAFETY IN ALL WE DO
We require strict compliance with PPE (personal protective equipment) safety regulations.
We maintain compliance with all Federal, State and Local safety and company regulations.
All employees must follow all Company Health, Safety & Environmental (HSE) procedures.
Louisiana Cat is a drug-free workplace, including marijuana and THC products.
WHY PEOPLE JOIN LOUISIANA CAT
We are dedicated to fostering a safe and meaningful work environment that empowers our employees and customers.
We are known for creating lasting partnerships, guided by our strong company values, customer experience culture and safety standards.
We are committed to the long-term growth and success of both our employees and customers.
We have energy, focus and passion delivering results because what we do impacts our customers each and every day.
We work across Construction, Electrical Power, Industrial, Marine Engines and Oil & Gas industries.
We invest in training and development programs for our employees to build their toolkit and career paths here at Louisiana Cat.
We offer competitive pay and benefits, paid holidays and vacation, employee incentive programs and 401(k) company match programs.
WHO WE ARE
We are a growing organization focused on creating a positive impact on our employees, customers and communities in which we operate. We seek out employees who are inspired by our values, thrive in a collaborative environment, and want to become a part of a dynamic company backed by 90+ years of success. We have 23 locations across Louisiana and the Gulf South with Corporate HQ located in Reserve, LA and Power Systems HQ located in New Iberia, LA.
ADDITIONAL INFORMATION
Louisiana Cat (Louisiana Machinery Co, LLC) and its affiliates are an Equal Opportunity Employer (EEO). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age (40 and over), national origin, disability, or status as a protected veteran. We proudly hire U.S. Veterans.
Louisiana Cat (Louisiana Machinery Co., LLC) uses E-Verify and complies with I-9 employment eligibility requirements of all new hires. Click here for your rights: click here for more information
Equal Employment Opportunity Know Your Rights: Workplace Discrimination is Illegal: click here for more information
Pay Transparency Nondiscrimination Provision: click here for more information
Louisiana Cat (Louisiana Machinery Co, LLC) and its affiliates are drug-free workplaces and post-offer, pre-employment process includes background check, drug/alcohol screen, and if applicable for the role, pre-employment physical/fit for duty assessments.
$50k yearly 8d ago
Service Manager (33983)
Rr Living
Customer service manager job in Slidell, LA
ServiceManager
Our mantra is simple -- love. Love what you do. Love where you live. Love the success and return we provide. At RR Living, we are a part of something special.
The ServiceManager is responsible of the oversight for a variety of maintenance tasks: performing make-readies, plumbing, pool maintenance, carpentry, painting, grounds maintenance, expediting service requests and all associated maintenance tasks required to ensure the health, safety and comfort for residents. The ServiceManager is responsible for creating and maintaining excellent public relations for the corporation and for the community as well as leading the service team and planning out onsite projects, delegating tasks and managing all maintenance related issues.
Responsibilities:
Manages the physical operations of the community including but not limited to Housekeeping, grounds and capital projects, HVAC, appliances, maintenance equipment, external contractors, plumbing, pool operations, and electrical systems.
Constant communication with all team members regarding maintenance needs; ensures timely response to requests.
Partners with vendors, and outside contractors to review and/or develop renovation and new construction plans as needed
Monitors and maintains proper inventory levels; partners with Community Manager to authorize purchase orders for supplies and equipment.
Ensures all fire and safety inspections are completed.
Responsible for property following all safety policies, procedures, and regulations and is knowledgeable with city and state building codes to ensure compliance
Alongside Community Manager, Implements and monitors department budget; manages expenses within approved budget constraints.
Trains, supervises, motivates, and develops maintenance team; manages schedules and workflow.
Supervises all work orders and make ready apartments are completed in a timely fashion to ensure resident satisfaction as well as ensuring all Grounds are to company standard.
Supervises all Pool Maintenance: Backwash filters. Vacuum pool. Skim pool. Maintain required chemical levels.
Qualifications
Requirements
General education: High School diploma or equivalent is preferred.
Specialized Education/Training/Experience - HVAC and CPO certifications.
This position requires "on call" responsibilities as reasonably necessary to lease and deal with maintenance emergencies.
Achieve Fair Housing certification prior to interaction with prospects or residents.
Knowledge of OSHA laws and regulations.
Participate in training in order to comply with new or existing laws.
Excellent leadership skills and ability to motivate team members
Strong organizational, problem-solving, and analytical skills
Ability to manage priorities, workflow and delegate tasks
Be able to work evenings and weekends.
Ability to work efficiently and effectively on an independent basis.
Excellent human relation skills: tenant interaction is required.
Must be willing and able to learn new maintenance technologies.
Present self in a neat, clean and professional manner at all times throughout the workday and/or whenever present at the community.
Comply with expectations as demonstrated in the Employee Handbook.
RR Living Values
Be Your Best. Do Your Best
We celebrate individualism, collaboration, and inclusion. Our associates are the best in the business, exemplifying that which we celebrate as an organization. Recognizing happiness and great attitudes are contagious, we hold ourselves and each other accountable. Success begets success and happiness begets happiness.
Honesty, Integrity, and an Unwavering Commitment to Excellence
Excellent resident experiences are our specialty, recognizing the unique challenges of rentership. We provide a wonderful place to call Home, striving to do what is often missed -- creating unparalleled living experiences for our residents, incredible opportunities for our associates, and impressive revenues for our partners & owners. Simply put, we Care.
Empowered Associates, Obsessively Purpose-Driven and Stronger Together
Success, a people-centric approach, and revenue growth are not independent of each other. We operate as one team. deliberate in the actions taken to drive revenue and improved valuation for owners & investors. As happy performers, our associates are an engaged team empowered to work together to achieve our common goals, making us an unstoppable successful organization.
The Magic is in the Details
Recognizing that residents choose to live where they can be proud of residing, we understand that details matter. Our teams provide personalized service that exceeds expectations and creates unique neighborhood-like environments. From elite resident events to local partnerships within our market, we strive to provide only the best for those we serve.
Passion and Care Defines Our Team
Recognizing that our passion for providing homes is a special calling, we answer with respect and resolve to do and be the best. We are good citizens making a positive impact in the greater community through philanthropy and volunteering locally. Everyone is uniquely important and we strive to create meaningful Moments That Matter for our residents, associates and shareholders.
$50k-86k yearly est. 9d ago
Retail Customer Experience Coor
Marshalls of Ma
Customer service manager job in Covington, LA
Marshalls
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer.
Job Description:
Opportunity: Grow Your Career
Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customerservice and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customerservice.
Creates a positive internal and external customer experience
Promotes a culture of honesty and integrity; maintains confidentiality
Takes an active role in training and mentoring Associates on front end principles
Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
Addresses customer concerns and issues promptly, ensuring a positive customer experience
Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
Provides and accepts recognition and constructive feedback
Partners with Management on Associate training needs to increase effectiveness
Ensures adherence to all labor laws, policies, and procedures
Promotes credit and loyalty programs
Supports and participates in store shrink reduction goals and programs
Promotes safety awareness and maintains a safe environment
Other duties as assigned
Who We're Looking For: You.
Available to work flexible schedule, including nights and weekends
Strong understanding of merchandising techniques
Capable of multi-tasking
Strong communication and organizational skills with attention to detail
Able to respond appropriately to changes in direction or unexpected situations
Team player, working effectively with peers and supervisors
Able to train others
1 year retail and 6 months of leadership experience
Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.
In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Address:
69324 State Highway 21
Location:
USA Marshalls Store 0020 Covington LAThis position has a starting pay range of $13.00 to $13.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
$13-13.5 hourly 60d+ ago
Zone Manager
Retail and Dining Positions
Customer service manager job in Kenner, LA
Zone Manager - Retail
EMPLOYMENT CLASSIFICATION: Full Time
DEPARTMENT: Retail
Zone Managers are leaders that drive sales, service, and operational excellence in the Location. This role is a key to bringing our mission of ensuring First Class Service to our customers and business partners to life. A Zone Manager will perform some coaching/training functions, direct the execution of merchandising standards and provide overall Zone supervision during assigned shifts.
DUTIES AND RESPONSIBILITIES:
Service:
Model Company Service standards and behaviors with every customer; efficiently resolve escalated customer and associate inquiries in accordance with the company's policies and procedures
Train and perform all register/cash handling/ Loss Prevention functions as outlined in the Standard Operating Procedures
Operations:
Facilitate opening and closing of stores
Direct the replenishment of merchandise/supplies, maintain stockroom organization, and engage in receiving functions
Ensure store merchandising standards are consistently executed per the company guidelines
Coordinate, monitor and align team resources to maximize sales and service potential
Resolve basic IT /register issues and escalate as necessary
Ensure a safe working environment; inspect and correct work areas on regular basis; report all workplace injuries and concerns immediately
Prepare for and participate in inventories; verify high risk counts
Financial/Business:
Achieve sales goals by adhering to company performance metrics, implementing promotional programs, and executing special events
Communicate daily with the team; look for additional ways to drive business through product, processes, or people
People/Leadership:
Serve as the Manager on Duty providing leadership during assigned shifts
Direct, coach, and train Associates in their daily job assignments
Represent and support the company by fostering strong business relationships within the airport community
Monitor and address performance issues in a timely manner through a partnership with AGM or GM
Contribute feedback on Associate reviews and provide input on Associate counseling
Other duties as assigned
$30k-50k yearly est. 16d ago
Mike Anderson's Service Manager
Duck Inn
Customer service manager job in Gonzales, LA
OUR VISION: To share the greatest experiences with both our team and our guests.
ROLE DESCRIPTION
General:
Organized, results oriented, and must be good at identifying and setting priorities
Ensures the TEAM is aligned with our priorities -
Provides the necessary support to our service team to ensure that every single person hired feels a part of the team
Ensures that the team understands they are the communication point between our brand and our guests
Encourage, recognize, and promote greatness -
Be a great communicator, listen constructively, and resolve conflict. Listen for to feedback, concerns and insights.
Maximize operational systems for Mike Anderson's success
Works with the rest of management team to ensure seamless operations
Team Leadership:
Excellent manager of people, able to hire, teach, hold accountable, and retain
Hire those with a completely friendly demeanor, who can also deliver the most informative and attentive service from greeting farewell
Ensure training programs for all FOH/Event position are used effectively
Drive our culture. motivate and engage the team to maximize results
Hold everyone to our highest standard to ensure that we are true to our vision
Oversee any disciplinary or staffing/human resources related actions in accordance with company rules and policies.
Operational Results:
Oversee day-to-day FOH, Events and Service operations
Create and maintain great service standards
Hold team members accountable to operational and service standards of excellence
Ensure that proper uniform and appearances are maintained
Systems:
Maintain Front of House systems
Labor management
Make sure that opening and closing procedures are being followed
Facilities:
Ensure that all restaurant is organized, clean, and properly maintained.
Guest Relationships:
Must have a "100% Satisfied" mentality
Drive guest satisfaction goals
Exceed guest expectations
Make time to interact with guests, solicit feedback, and build relationships
Financial Results:
Financial acumen to include budgets, P&L, POS, Cash Handling
Review sales and activity reports
Complete required daily reporting, accurately and timely
If you are an ideal candidate for this position you will be passionate about:
Using your voice and exercising a super STRONG presence
Excellent interpersonal skills
High level organizational skills
High-energy and creative, who possesses excellent guest service and sales skills, is especially effective in this position
Fearless Leadership
Delegating responsibility appropriately
Holding others accountable to their responsibilities
Working in a high-volume and fast paced environment
Thinking outside of the box
Holding yourself to the highest standards of integrity
Team Member and Guest Satisfaction
AMAZING BENEFITS INCLUDE:
Health insurance
Paid vacation
Enjoy holidays with family and friends because we are closed (New Year's Day, Easter, July 4th, Thanksgiving, Christmas)
Company matched 401k up to 4%
Phone allowance
Meal allowance
Annual flu shot
Discounted hotel rooms
Requirements
Education:
High School Diploma or General Education Degree required; College Degree preferred
ServSafe certification
Responsible Vendor Training
Experience:
3-5 years of experience
The ideal candidate will demonstrate progressive career responsibilities and have held in prior work experiences, like and similar duties
Must be proficient with Microsoft Office and other general computer systems
Salary Description 45,000-50,000
How much does a customer service manager earn in Metairie, LA?
The average customer service manager in Metairie, LA earns between $25,000 and $79,000 annually. This compares to the national average customer service manager range of $35,000 to $105,000.
Average customer service manager salary in Metairie, LA
$44,000
What are the biggest employers of Customer Service Managers in Metairie, LA?
The biggest employers of Customer Service Managers in Metairie, LA are: