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Customer service manager jobs in Ocala, FL

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  • Night Manager

    City Wide Facility Solutions Orlando

    Customer service manager job in The Villages, FL

    City Wide Facility Solutions Orlando is a management company specializing in janitorial and building maintenance services tailored to meet the unique needs of commercial businesses. By providing dedicated Facility Solutions Managers (FSMs) as single points of contact, City Wide handles vendor management, quality control, and problem-solving, ensuring client satisfaction and operational efficiency. The company partners with skilled service providers to deliver specialized and consistent results. Acting as an extension of the client's management team, City Wide ensures clean and safe facilities while enabling businesses to focus on their core priorities. Role Description This is a full-time on-site role for a Night Manager located in The Villages, FL and surrounding counties. The Night Manager will oversee the quality and reliability of facility services during evening hours, ensuring the execution of janitorial and maintenance tasks. Responsibilities include managing service providers, conducting facility inspections, addressing client needs, providing operational support, and ensuring compliance with established service standards. The Night Manager plays a crucial role in maintaining high-quality service delivery for clients. Qualifications Skills in vendor management, task delegation, and overseeing operations Experience in conducting quality control inspections and resolving client concerns Strong communication, problem-solving, and organizational skills Knowledge of janitorial services, safety protocols, and compliance standards Proven ability to work effectively during night shifts in a fast-paced environment Proficiency in basic computer skills and reporting systems Previous experience in facility management or a related field is highly valuable High school diploma or equivalent; additional training or certifications in facility management is a plus
    $27k-43k yearly est. 5d ago
  • General Manager

    Buddy's Home Furnishings 3.9company rating

    Customer service manager job in Gainesville, FL

    Buddy's Home Furnishings is the third-largest rent-to-own company in the United States. We offer industry leading, affordable access to quality furniture, electronics, appliances, and more. Known for flexible payment options and exceptional customer service, Buddy's has become a trusted name in the rent-to-own industry. We are dedicated to empowering customers to furnish their lives with high-quality products while maintaining affordability and convenience. Role Description We are seeking a results-driven General Manager to lead one of our Gainesville, Florida locations. This is a full-time, on-site role responsible for overall store performance, team leadership, and customer experience. As General Manager, you are essentially the CEO of your store. You will: Oversee daily operations and ensure smooth, efficient store performance Lead, coach, and develop your team to hit and exceed goals Deliver exceptional customer service at every touchpoint Drive customer growth, sales, and collections results Build a positive work culture that reflects Buddy's mission, values, and our mantra to "Be obsessed with Being Better" Key Responsibilities Lead, manage, and develop a team of sales, customer account, and delivery associates Achieve and exceed sales, customer growth, and collections goals Analyze performance metrics and implement strategies for business growth Manage budgets, expenses, and profit expectations Maintain accurate inventory, merchandising standards, and showroom appearance Resolve customer concerns quickly and professionally to protect relationships Ensure compliance with company policies, safety standards, and regulatory requirements Drive local marketing, community involvement, and referral business Model a culture of accountability, recognition, and continuous improvement Qualifications Proficiency in leadership, team management, and conflict resolution Strong sales, customer service, and relationship-building skills Experience with budgeting, financial analysis, and performance monitoring Understanding of inventory management and operational processes Excellent communication and organizational abilities Capability to work effectively in a fast-paced, on-site environment Prior experience in retail, rent-to-own, or a related industry is a plus Valid driver license and acceptable driving record Bilingual (English / Spanish) is a plus What We Offer Competitive base salary with monthly bonus opportunity based on results Medical, dental, vision, and other benefits Paid time off and holidays 401(k) Employee purchase program Comprehensive training and ongoing development Real career growth opportunities within a growing organization How to Apply If you are a hands-on leader who loves developing people, growing customers, and growing results, we would like to hear from you. You can send your resume and a brief note on why you are the right fit for this General Manager role to *********************.
    $34k-46k yearly est. 3d ago
  • Animal Services Manager

    Hernando County Sheriff's Office 3.7company rating

    Customer service manager job in Brooksville, FL

    HERNANDO COUNTY SHERIFF'S OFFICE AL NIENHUIS, SHERIFF JOB TITLE: ANIMAL SERVICES MANAGER BUREAU: LAW ENFORCEMENT OPERATIONS SUPERVISED BY: CAPTAIN OF SPECIAL OPERATIONS PAY GRADE: 25N CREATED: 11/10/2024 FLSA STATUS: EXEMPT REVISED: CHARACTERISTICS OF THE CLASS: Under the general direction of the Operations Bureau Commander, the Animal Services Manager performs independent administrative and supervisory work to ensure effective operations of the animal shelter and Animal Enforcement. The incumbent is expected to display self-motivation and sound judgment in leading all operational aspects of the Animal Services unit while keeping the Operations Bureau Commander apprised of the operational and performance status of the unit. Shelter staff and Animal Enforcement Officers will be led by direct observation of work, periodic reviews of reports, logs, surveys and employee conferences. [NOTE]: These examples are intended only as illustrations of the various types of work performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. ESSENTIAL JOB FUNCTIONS: Oversees operations of the Animal Services unit, to include compliance with laws, ordinances and licensing for work performed. Establish written directives and ensure compliance with those directives. Responsible for shelter events and programs promoting the adoption of shelter animals. Ensures accurate and thorough record keeping regarding the status and disposition of all animals. Oversees personnel management functions, including staffing and retention of Animal evaluations. Ensures compliance for employee immunization, titters and boosters.Services workforce, staff scheduling and payroll, assesses training needs, and performance Develops the annual budget and maintains oversite of revenue and expenditure accounts. Responsible for communication of fiscal reporting, purchase requisition approvals, and ensures accurate transaction records for all purchases and cash transactions are properly recorded by staff. Oversees the Special Magistrate Program. Reviews case files and data entry for notices to appear and dispositions, as prepared by staff members and attends Special Magistrate hearings, as needed. Facilitates staff meetings pertaining to planning and procedures, issues in the workplace, policy changes, personnel issues, etc. Oversees adoption process, animal assessments and scoring, and special projects/programs to include Reading with Rufus, Staycation, Social Studies, Freelance Felines, etc. Serves as liaison with private veterinarians, professional veterinary organizations, animal/civic organizations, and county officials. Responsible for the maintenance of building and grounds, equipment, and vehicles. Responsible for handling Animal Services complaints. Manages the oversite of inventory (supplies, vaccinations, medications, licenses, microchips, and donations). Responsible for the planning and implementation of emergency procedures as it pertains to ESF-17. During an emergency, the Sheriff will determine who is considered an emergency responder and whose work is necessary to maintain the operation of the animal shelter This determination is subject to change, based upon staffing and the operational needs of the agency. QUALIFICATIONS: A. Training and Experience Bachelor's degree from an accredited college or university is required. Minimum five years in administration and supervisory experience. Valid Florida Driver License which must be maintained throughout employment B. Knowledge, Skills, and Abilities Knowledge of animal shelter operations to include care, common illnesses behavior, impoundment procedures, animal handling equipment, animal safety and sanitation procedures Ability to coach animal shelter staff and Animal Enforcement Officer to ensure engagement, address performance strength and weakness and maximize personal and career potential. Ability to always use sound judgment and maintain emotional stability while dealing with high stress situations. Ability to always maintain a professional demeanor. Ability to maintain precise and detailed records of all shelter activities. Ability to establish and maintain an effective working relationship with citizens, coworkers, volunteers, fosters, rescue groups, etc. Ability to effectively utilize administration software and agency programs such as Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Outlook, Munis etc. Ability to communicate effectively orally or in writing. Ability to work in an environment that will contain animals, which may be aggressive and/or diseased. Work environment may contain fleas, ticks, and/or other parasites. Animal euthanasia and storage of deceased animals will occur in this work environment. The animal shelter participates in the local inmate work program and inmates will be on property and always supervised ESSENTIAL PHYSICAL SKILLS: Lift and carry a minimum of 50 pounds, stretch, stoop, bend, kneel, reach, and climb frequently Acceptable eyesight and hearing (with or without correction) Sit and/or stand for long periods of time Safely operate a motor vehicle Equal Opportunity Employer
    $49k-67k yearly est. 60d+ ago
  • Store Manager

    Sportsman's Warehouse 3.9company rating

    Customer service manager job in Lady Lake, FL

    At Sportsman's Warehouse, we provide outstanding gear and exceptional service to inspire outdoor memories. Since 1986, when we opened our very first store in Midvale, UT, Sportsman's Warehouse has been on a remarkable journey. Today, we're proud to have grown to over 140+ locations across the United States and we're still expanding. But our journey doesn't stop there. We're also committed to helping you craft your career path. At Sportsman's Warehouse, we believe in creating opportunities for individuals who are eager to begin their employment with us. We don't just offer jobs; we offer fulfilling careers with room to grow. Benefits and Perks: · Health, Dental & Vision Insurance · Paid Time Off · Industry Leading Employee Discounts · Life Insurance · 401K with Employer Match · Employee Stock Purchase Plan · Supplemental Insurance - STD, Critical Illness, Hospital Indemnification & Volunteer Life Insurance · Employee Assistance Program · Vendor SPIFF Opportunities Join us, where every day is an adventure! Purpose of Position: The Store Manager is responsible for overall store management, enhancing the customer experience, meeting sales and profitability goals, and managing staff. Essential Duties and Responsibilities: Develop business strategies to raise our customer pool, expand store traffic, increase market share, and optimize profitability. Meet sales goals by training, and providing feedback to sales staff Ensure high level of customer satisfaction through excellent service Maintain and review inventory, labor, department, and store sales reports Oversee and audit cycle counts and price changes Review and sign off on gun log paperwork and keep store compliant with all ATF regulations Oversee opening and closing procedures Manage the Pro-Form, Spiff, and ExpertVoice programs Manage store events, hours, and employment opportunities on the Company website Oversee sales training program, ensuring that all employees receive the required training on a semi-annual basis Supervise merchandising of entire store ensuring that the entire store is clean, faced, and straight at all times Work closely with buying staff to recognize sales trends and customer needs Train, , and develop the Department Managers in their daily duties; including, hiring, personnel coaching, and management to assess training needs and build career paths Enter and maintain Department Manager schedules in time and attendance system and back up payroll functions in Office Manager's absence Work with the Facility Manager to maintain the appearance and functionality of the inside and outside of building and grounds, approve and manage all wildlife mounts displayed in the store Address all issues that arise from staff or customers (complaints, grievances, etc.) All other duties as assigned What's the Culture? Our Values for Success: Outfitters Serving Outdoor Enthusiasts: Our customers come first, and our team is dedicated to helping them fully enjoy their outdoor adventures. Adventures Are Better Together: We believe teamwork is essential for success, and we support each other in every endeavor. Trust Is Our North Star: We are committed to transparency, honesty, and integrity in all that we do. Hitting the Mark: Speed and accuracy matter, and we strive for excellence in every interaction. Pioneering Spirit: We embrace innovation and adapt to change to remain leaders in our industry. Qualifications: Proven successful experience as a retail manager Powerful leading skills and business orientation Customer management skills Strong organizational skills Good verbal and written communication and interpersonal skills Education/Experience: Bachelor's degree in Business Administration or related field preferred A minimum of 5 years of experience as a retail store manager required, preferably in the outdoor industry Supervisory Responsibilities: This position manages department managers. Physical Activity: This role involves active movement, including talking, standing, lifting up to 20 lbs, and being on your feet for extended periods-perfect for those who enjoy a hands-on, dynamic workday. Our Outfitters are the backbone of our stores, creating unforgettable experiences and being passionate advocates of our products. Whether you're just starting in retail or looking to take your skills to the next level, Sportsman's Warehouse offers ongoing training, advancement opportunities, and a supportive team environment. As an Outfitter, you'll get to talk about the outdoor activities you love all day. Every customer interaction is an opportunity to share your passion for the outdoors and connect with people who love adventure just as much as you do. Imagine coming to work every day and discussing the best fishing spots, hiking trails, or camping gear-it's not just a job; it's a chance to live and breathe your favorite outdoor hobbies! Apply Today to Start Your Adventure with Sportsman's Warehouse! Join us in a dynamic, rewarding environment where you can grow your skills, earn additional rewards, and become part of a community that shares your passion for the outdoors. Sportsman's Warehouse is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, disability status, or any other characteristic protected by law.
    $32k-41k yearly est. 3d ago
  • CLIENT DELIVERY MANAGER | SENIOR SPECIALIST

    Globpar

    Customer service manager job in Gainesville, FL

    Global Online Partners™ is a provider of online outsourcing services for SAP Partners. The company is oriented to offer innovative and flexible forms of delivery, as an alternative to traditionally on-site SAP consulting services. Focused primarily on the SAP Ecosystem, Global Online Partners™ arises as an independent and differentiated companion of SAP, providing a selection of private-label services to the SAP Partners, intended to increase its capabilities to better serve their own customers. ************************************ Job Description The Client Delivery Manager serves as primary point of contact for Cloud Customers of Enterprise Cloud Services, mainly focusing on HANA Enterprise Cloud (HEC), S/4 HANA private cloud edition, S/4 HANA Cloud extended Edition, HANA Enterprise Cloud advanced Edition and Cloud Application Services (CAS). The Client Delivery Manager drives end-to-end customer engagement from signature onward, particularly customer on boarding, continuous service delivery, release and maintenance project initiation, architecture and governance coaching, relationship management, and renewal initiation. Beside that the Client Delivery Manager is expected to maintain customer satisfaction through issue mitigation and escalation management, to build strong relationships with key customer stakeholders and helping customers maximize the value of their partnership. Additionally, the Client Delivery Manager bears commercial responsibility for the engagement and creates up sell opportunities. MAIN RESPONSIBILITIES · Engagement Management · Conducts regular / quarterly business review meetings with the customer to discuss the service quality · Delivers a quarterly balanced scorecard with KPI's to ensure overall customer satisfaction (performance review) · Proposes and discusses improvement potential · Conducts service and business planning meetings to understands customer business needs explains aspects of SAP's overall cloud strategy and the growing portfolio: to ensure adoption of S/4HANA and cloud standardization and to drive transformation towards SAP Cloud Solutions Qualifications · +10 years of work experience · Excellent customer focus / Networking / Relationship Building · Results-driven / Self-organized / Decision making · Knowledge of one or more functional business processes (Logistic, Finance, etc.) · Project Management Fundamentals · Strategy Consultant · Lean Fundamentals · ITIL knowledge and skills are beneficial (Foundation Level) · Infrastructure know-how and technical understanding · Understand Cloud business and SAP Cloud models / solutions / operation processes · Technical and application expertise for different cloud solutions (min. HEC & S/4 HANA) · Understanding of escalation handling and procedures · Excellent knowledge of English language, written and oral. Additional Information Demonstrable experience in the Information Technology industry in the areas of project management and strategy consulting. Good understanding of the dynamics of the SAP solutions.
    $72k-114k yearly est. 1d ago
  • Customer Relations Manager

    Jenkins Hyundai of Leesburg

    Customer service manager job in Leesburg, FL

    The purpose of this position is to ensure customer satisfaction and retention for new, certified and preowned vehicle sales as well as service. The Customer Relations Specialist ensures loyalty and advocacy from our customers both internal and external. Benefits: Medical- 4 plans (BCBS) Dental Vision Term Life Company-paid Term Life STD/LTD Accident indemnity rider PTO / Sick days (annually) 401(k) with an employer match Employee Assistant Program FMLA / Maternity/Paternity Leave Bereavement Leave Essential Functions: (Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class.) Duties and Responsibilities: Handles difficult client issues in sales and/or service, a.k.a. “heat cases.” Coordinates and facilitates all manufacturer, customer appreciation/clinic, and other events throughout the year. Serves as customer relations representative in offsite events as needed, even outside of normal work schedule. Identifies areas of needed improvement by monitoring client feedback as a basis for resolution and continuous improvement. Contacts customers via phone and email to ensure satisfaction. Maintains client feedback records and develops strategies to implement best practices. Compiles data and submits reports regularly and as needed to management. Communicates with the General Manager and Customer & Community Relations Director regularly to share data and develop solutions, set goals and correct any ongoing issues. Maintains database of employee photos and updates staff website photos regularly. Assists the GM with coaching staff on customer service best practices to enhance the image of the dealership and strengthen manufacturer customer satisfaction scores/ratings. Monitors, posts and comments on online review sites and social media sites on behalf of the dealership as needed. Provides monthly content for dealership customer e-newsletters. Ensures excellent customer experiences are maintained. Ensures proper managers have received copies/notice of any written complaints. Keep records of all customer complaints and solutions. After gathering a complaint, contacts the appropriate personnel and follows up with all parties involved to determine what actions were taken. Continues follow up until complaint is completely resolved. Serves as a store level compliance liaison by monitoring Red Flag and Safeguard compliance issues, completing a monthly checklist, and reminding staff of best practices. Sends checklist to GM and Compliance Coordinator/Chief Compliance Officer. Reaches out as needed to the corporate compliance team with any concerning issues or questions. Adheres to all company policies, procedures and safety standards. Excellent written and oral communication skills. Proficient in Microsoft Office products. Performs other duties as assigned. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Vision: Clarity of vision at 20 inches or less Stand: Remaining on one's feet in an upright position at a workstation without moving about Walking: Moving about on foot Lifting: Raising or lowering an object including files from one level to another (includes upward pulling) 10 - 25 lbs Carrying: Transporting objects, usually holding in the hands or arms. Reaching: Extending hand(s) and arm(s) in any direction Stooping: Bending body downward and forward by bending spine at the waist, requiring full use of the lower extremities and back muscles Fingering: Picking, pinching, or otherwise working primarily with fingers rather than with the whole hand or arm as in handling Talking: Expressing or exchanging ideas by means of the spoken word to impart oral information to clients or to the public and to convey detailed spoken instructions to other workers accurately, loudly, or quickly Environmental Conditions: Be able to work in a climate-controlled environment. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
    $42k-73k yearly est. Auto-Apply 60d+ ago
  • Luxury Spa Sales & Client Experience Manager

    Dermafix Spa

    Customer service manager job in Gainesville, FL

    ✨ Now Hiring: Luxury Spa Sales & Client Experience Manager ✨ 💼 $100K+ Earning Potential | High-End Wellness Spa | Paid Training & Perks Compensation: $3,000/month base salary + performance-based commission On-Target Earnings (OTE): $100,000+ per year Job Type: Full-Time or Part-Time | Flexible Schedule Location: In-person (Travel to nearby spa locations required) Weekend Availability: At least one weekend day required Step Into a Leadership Role Where Sales Meets Luxury Wellness We're looking for a dynamic and results-driven Sales & Client Experience Manager to lead the front-end operations of our luxury spa. In this high-impact role, you'll drive revenue, enhance the guest experience, and support our growth across multiple locations. If you thrive in a fast-paced, high-touch environment where performance is rewarded and leadership is valued, this is your moment. Why Join Us? ✅ $100K+ Earning Potential - Base salary plus uncapped commission ✅ Paid Training - We invest in your success from day one ✅ Gas Reimbursement - For travel to nearby spa locations ✅ Growth-Driven Culture - Advance your career in a growing luxury brand ✅ Employee Discounts - On top-tier skincare products and spa services What You'll Do Lead day-to-day sales operations and team performance at the front desk Deliver exceptional client service while meeting and exceeding revenue goals Drive membership, product, and treatment sales with confidence and professionalism Coach and mentor team members on sales, service, and CRM best practices Manage scheduling, appointment flow, and client communication Handle client concerns and ensure every visit is seamless and elevated Analyze sales KPIs and create action plans for continued growth Collaborate with marketing to align promotions, events, and campaigns Who We're Looking For Proven background in sales or business development (spa, luxury retail, or hospitality preferred) Strong leadership skills with the ability to inspire and motivate a team Confident communicator who thrives in a client-facing, high-end setting Driven by goals, performance, and results Familiar with CRM software, scheduling systems, and client management tools Must have reliable transportation and the flexibility to work at least one weekend day Compensation & Perks 💰 Base Salary: $3,000/month 📈 Uncapped commission - The more you sell, the more you earn 🧠 Paid onboarding and training ⛽ Gas reimbursement for travel between nearby spa locations 💎 Staff discounts on luxury skincare and treatments 🚀 Career advancement in a fast-growing, high-end wellness company Ready to Elevate Your Career? If you're passionate about luxury, driven by results, and ready to lead, we want to hear from you. 📩 Apply now with your resume, contact number, and email. 📧 After applying, send a quick follow-up including: Your earliest available start date Your daily sales goal (numeric) A brief summary of your sales and leadership experience Make wellness your career-and success your lifestyle. Apply today.
    $100k yearly 60d+ ago
  • Customer Service Rep Lead- 004

    Lifestream Behavioral Center 3.5company rating

    Customer service manager job in Eustis, FL

    LifeStream is a behavioral health and social services organization that provides high-quality treatment, education, care management, rehabilitation, child welfare, primary care and homeless services to children, adolescents, and adults. Located in Central Florida, LifeStream primarily serves the residents of Lake, Citrus and Sumter Counties, with additional programs located in Orange, Marion, Hernando counties. JOB SUMMARY: The Customer Service Rep - Lead assumes full day to day clerical operation of the assigned facility. Coordinates standard operating procedures for office and maintains a professional atmosphere. This position is ON-SITE. ESSENTIAL FUNC ON-SITE.TIONS and RESPONSIBILITIES: The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification with or without an accommodation. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position. * Coordinates and schedules services rendered by the staff * Performs all fiscal management/accounting functions of the facility * Maintains current records, logs * Keeps clerical coordinator update on all problems in their respected clinics * Scheduling all services performed by facility staff * Credits and debits clients for such services * Collects and deposits funds in accordance with Fiscal Department procedures * Maintains computer input and output in an accurate and timely manner * Accurately collects all third-party insurance information and enters that data correctly into TIER * Procures operational supplies from purchasing * Distributes incoming and outgoing mail * Reports all maintenance problems * Maintains accurate fire drill log and is the Safety Officer for that site * The ability to comply with the regulations requiring a workplace of dignity and respect and equal employment opportunity compliance. * The ability to work collaboratively with others and to accept constructive criticism from supervisors and managers. * Willingness to abide by the company's published rules and regulations Specialized Clerical III Functions: * LSBC reserves the right to change the location of work and that an employee may be required to work from any office or department of the company as the need arises or due to company demands. EDUCATION & EXPERIENCE: * Education: * High School Diploma or equivalent required * Associate degree preferred * Experience: * Minimum of One (3) year experience in office setting including the use of computer systems required * Minimum of Three (5) years' experience in a medical office setting preferred * Minimum of One (1) year supervisory experience preferred * Driving Requirements: * Must be Over the age of 21 required * Minimum of 5-years driving experience required * Possess a Valid FL Driver's license (within 30 days of hire if currently do not possess) * Possess a continuously valid US Driver's license for the past three years, from date of issue required * Safe Driving record required LifeStream Benefits * Health/Dental/Vision Insurance * Short Term Disability * Pension Plan * 403(b) * PTO (Over 4 weeks your 1st year!) * Flexible Work Schedules * Tuition Reimbursement Program * Free Telehealth Services * And More! Quick Apply or through LifeStream's Website: ******************************************************************** LifeStream is an equal opportunity employer and does not discriminate against any applicant based on age, citizenship, color, covered veteran status, disability, gender identity, genetic information, marital status, race, religion, sex, sexual orientation, or other protected status in accordance with applicable federal, state, and local laws.
    $24k-28k yearly est. 4d ago
  • Customer Service Rep (08640) - 24428 sr 44)

    Domino's Franchise

    Customer service manager job in Sorrento, FL

    ABOUT THE JOB Additional Information All your information will be kept confidential according to EEO guidelines.
    $31k-38k yearly est. 6d ago
  • Assistant Service Manager/Lane Manager

    Parks of Gainesville

    Customer service manager job in Gainesville, FL

    Job Description Initiates automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records. What We Offer: Opportunity for internal promotion and career growth with company Competitive pay plan 401(k) retirement plan options Full benefits including voluntary short and long term disability, dental, health, vision, medical Responsibilities: Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules. Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions. Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles. Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system. Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation. Updates job knowledge by participating in educational opportunities; reading manufacturers' publications. Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Requirements: Previous experience as an automotive Service Advisor. Working knowledge of automobiles. Customer service skills. Sales experience a plus. Proficiency with computers and technology. Ability to communicate complex technical concepts to customers. Parks of Gainesville is an Equal Opportunity Employer. We are committed to providing a work environment that is free from discrimination and harassment. We do not discriminate on the basis of race, color, national origin, gender, gender identity or expression, sexual orientation, age, disability, religion, or any other characteristic protected by law.
    $35k-58k yearly est. 17d ago
  • Field Service Manager Gainesville, FL

    Satellites Unlimited 4.2company rating

    Customer service manager job in Gainesville, FL

    Field Service Manager About Us: Satellites Unlimited, LLC is a regional service provider in the paid satellite tv industry. With 14 office locations and over 300 employees, we are an exclusive Regional Service Provider for DISH Network in the states of AL, MS, FL, LA, GA, AR, TN and NC. We are an employee owned and operated organization that has consistently enjoyed success and performed at an extremely high level throughout our 30-year history. We provide various products and services to our customers, up to and including video, internet, home automation, security, and state of the art sound system installations. We continuously invest in our team members in order to provide the best service possible to over 200,000 customers annually. We believe that our people are our greatest asset and the driving force behind everything we do. Our people are working towards their dreams every day! Check out the video below and see how they re doing it: **************************** We love to recognize our people and embrace their accomplishments both personally and professionally! Check us out on social media: ******************************************** **************************************** The Field Service Manager (FSM) is expected to provide coaching and troubleshooting support for a team of 8-12 satellite installation technicians. The FSM is responsible for enhancing the quality of services that are being provided to DISH Network customers, in a safe and values driven environment. Essential Duties and Responsibilities: Must possess the ability to motivate and build a winning culture on a team Train, develop, coach and mentor team members to become high performing technicians Follow specified work processes and standardization while building a winning culture Demonstrate a high level of competency in upselling products and services while on site in the customer's home Identify and address any issues that may impact employee satisfaction and retention Ability to lead a team that consistently results in extremely satisfied customers Conduct performance review meetings, coach employees about work-related issues and job performance opportunities, monitor employees work levels and review work performance Provide technical troubleshooting and support to technicians Share relevant information to technicians and team-members as appropriate Inspect and monitor work areas, examine tools and equipment, and provide employee safety training to prevent, detect, and correct unsafe conditions or violations of procedures and safety Conduct technician team load out meetings Complete van inspection, maintenance, and cleaning Investigate accidents or injuries and prepare reports of findings Maintain a safe work environment by following safe practices and adhering to safety policies Must be able to lift up to 80 pounds and climb ladders up to 40 feet in length Must be able to work in tight spaces, including attics and crawl spaces Must be able to work outside in all weather conditions Must be able to stand for extended periods of time Position Requirements/Preferred Skills: 3+ years managing service/repair personnel Strong communication skills including the desire to develop and lead teams Hands-on field technical experience considered a plus Ability to manage/prioritize multiple tasks/projects Excellent communication skills (oral, written, and presentation) Demonstrate effective computer and technology skills Additional Benefits For All Full Time Team Members! Insurance Benefits including medical, dental, vision as well as these benefits: Company paid life insurance Short term and long term disability Access to 24/7 TELADOC Services 401(k) retirement plan through BlueStar with 24/7 access to MyPlanConnection App. Performance bonus upon meeting certain company metric goals. Employee Stock Ownership Program allocates shares to every team member and serves as a separate retirement account. Paid Vacation is allocated to every employee. Team members are given 10 days of vacation in their first year alone. Incredible Rewards and Recognition Program - we have many events a month that recognize and reward performance for several key metrics. Promotional Opportunities are available for those looking to expand their responsibilities and/or lead others. Ongoing training and development to maximize your career potential. Employee Assistance Program is available to every team member and provides: Financial planning Legal assistance Child and elder care Many other services Tuition Reimbursement up to $3,000 per calendar year. Compensation The base salary is 54k with an additional annual bonus potential of up to $27,400. #LeadDog
    $45k-75k yearly est. 55d ago
  • Service Manager - Gainesville, FL

    The Goodyear Tire & Rubber Company 4.5company rating

    Customer service manager job in Gainesville, FL

    Let's Connect APPLY TODAY To Schedule Your On Site Interview!Text Goodyear to 66866 to connect with a recruiter! Goodyear owns and operates more than 580 tire and auto service centers nationwide. We offer a fun, fast paced work environment, with competitive base pay. Our comprehensive benefit package includes medical plans, 401(k), certification reimbursement and paid vacations. At Goodyear we invest in you and your future by providing excellent training for our technician, sales team and management positions. We offer fast track career advancement opportunities for hard working, team players who can deliver results. If you are looking for more than a job, apply today and begin your career with the tire and auto service innovation leader! General Description: As a Service Manager you will gain hands-on experience in one of Goodyear's auto service centers by making meaningful connections while delivering outstanding service. You will also be responsible for managing the service department effectively by scheduling associates, service appointments and organizing work flow to deliver quality work on time to guest. We encourage you to allow us to invest in your success as you invest in ours; apply today! Responsibilities will include, but will not be limited to: Manage the service department effectively by scheduling associates, service appointments, and organizing work flow to deliver quality work on time to guests Help drive and reach sales goals through guest interactions including tire and service sales Build guest relationships and ensure guest satisfaction by being the liaison between technicians and guests Responsible for contributing to the training and development of service department associates Articulate all warranties, promotions, and advertisements Utilize tools provided to make recommendations to guests based on manufacturing guidelines Maintain a clean and safe work and guest area Perform a variety of manual tasks for extended periods of time, which may include light and heavy lifting, including consumer tires and wheels, standing, bending, and squatting. Basic Qualifications: Minimum 1 year of previous Automotive Service management experience Valid driver's license Must be at least 18 years of age No relocation is being offered for this position Candidates must be legally authorized to work in the U. S. without company sponsorship now or in the future Preferred Qualifications: Previous automotive service sales experience Previous automotive service experience Position Criteria: Strong work ethic; independently motivated to produce results with limited influence from others Hard worker, someone who works diligently to get tasks done and demonstrates personal characteristics, such as responsibility, dependability, conscientiousness, communication, and teamwork Ability to review, analyze, and interpret information, identify problems, and make decisions Ability to read, understand, and follow procedures and guidelines Depending on location, our stores may be open 7 days a week, which may include weekends and some holidays Commitment to following established safety policies and procedures Application ProcessWithin 5 minutes of applying, you'll get an email and text with a link to complete the prescreen questionnaire on any device. If you pass, you'll receive an invitation to schedule a phone or in-person interview. Your Goodyear application dashboard shows status updates and your recruiter's contact detail for assistance. #veteran #army #marine #navy #airforce #coastguard #nationalguard #womensupportingwomen #femcanicgarage #nowhiring #applytoday #instajob #womeninautomotive #community #autorepair #mechaniclife #carmaintenance #autojobs #automotivecareers #womentrades #diversityintech #skilledtrades #futureofwork,Akron OH, Summit Mall, Cuyahoga Falls OH, Tallmadge OH, Portage lakes OH, Barberton OH, Stow OH, Norton OH, Green OH, Kent OH, Wadsworth OH, Hudson OH, Streetsboro OH, Ravenna OH, North Canton OH, Macedonia OH, Twinsburg OH, Service Manager, Automotive Service Center Manager, Vehicle Service Manager, Service Operations Manager, Service Director, Assistant Service Manager, Shop Foreman, Fixed Operations Manager, Service Advisor Manager, Warranty Manager, Operation Sales Manager
    $45k-75k yearly est. Auto-Apply 47d ago
  • Field Service Manager Gainesville, FL

    McKinney Communications 4.5company rating

    Customer service manager job in Gainesville, FL

    Field Service Manager About Us: Satellites Unlimited, LLC is a regional service provider in the paid satellite tv industry. With 14 office locations and over 300 employees, we are an exclusive Regional Service Provider for DISH Network in the states of AL, MS, FL, LA, GA, AR, TN and NC. We are an employee owned and operated organization that has consistently enjoyed success and performed at an extremely high level throughout our 30-year history. We provide various products and services to our customers, up to and including video, internet, home automation, security, and state of the art sound system installations. We continuously invest in our team members in order to provide the best service possible to over 200,000 customers annually. We believe that our people are our greatest asset and the driving force behind everything we do. Our people are working towards their dreams every day! Check out the video below and see how theyre doing it: **************************** We love to recognize our people and embrace their accomplishments both personally and professionally! Check us out on social media: ******************************************** **************************************** The Field Service Manager (FSM) is expected to provide coaching and troubleshooting support for a team of 8-12 satellite installation technicians. The FSM is responsible for enhancing the quality of services that are being provided to DISH Network customers, in a safe and values driven environment. Essential Duties and Responsibilities: * Must possess the ability to motivate and build a winning culture on a team * Train, develop, coach and mentor team members to become high performing technicians * Follow specified work processes and standardization while building a winning culture * Demonstrate a high level of competency in upselling products and services while on site in the customer's home * Identify and address any issues that may impact employee satisfaction and retention * Ability to lead a team that consistently results in extremely satisfied customers * Conduct performance review meetings, coach employees about work-related issues and job performance opportunities, monitor employees work levels and review work performance * Provide technical troubleshooting and support to technicians * Share relevant information to technicians and team-members as appropriate * Inspect and monitor work areas, examine tools and equipment, and provide employee safety training to prevent, detect, and correct unsafe conditions or violations of procedures and safety * Conduct technician team load out meetings * Complete van inspection, maintenance, and cleaning * Investigate accidents or injuries and prepare reports of findings * Maintain a safe work environment by following safe practices and adhering to safety policies * Must be able to lift up to 80 pounds and climb ladders up to 40 feet in length * Must be able to work in tight spaces, including attics and crawl spaces * Must be able to work outside in all weather conditions * Must be able to stand for extended periods of time Position Requirements/Preferred Skills: * 3+ years managing service/repair personnel * Strong communication skills including the desire to develop and lead teams * Hands-on field technical experience considered a plus * Ability to manage/prioritize multiple tasks/projects * Excellent communication skills (oral, written, and presentation) * Demonstrate effective computer and technology skills Additional Benefits For All Full Time Team Members! Insurance Benefits including medical, dental, vision as well as these benefits: * Company paid life insurance * Short term and long term disability * Access to 24/7 TELADOC Services * 401(k) retirement plan through BlueStar with 24/7 access to MyPlanConnection App. * Performance bonus upon meeting certain company metric goals. * Employee Stock Ownership Program allocates shares to every team member and serves as a separate retirement account. * Paid Vacation is allocated to every employee. Team members are given 10 days of vacation in their first year alone. * Incredible Rewards and Recognition Program - we have many events a month that recognize and reward performance for several key metrics. * Promotional Opportunities are available for those looking to expand their responsibilities and/or lead others. * Ongoing training and development to maximize your career potential. * Employee Assistance Program is available to every team member and provides: * Financial planning * Legal assistance * Child and elder care * Many other services * Tuition Reimbursement up to $3,000 per calendar year. Compensation The base salary is 54k with an additional annual bonus potential of up to $27,400. #LeadDog
    $48k-74k yearly est. 22d ago
  • Service Manager Commercial HVAC and Plumbing

    Pueblo Mechanical 3.9company rating

    Customer service manager job in Apopka, FL

    Join VMG Mechanical - A Leader in Next-Gen Infrastructure! At VMG Mechanical, a proud Modigent company, we excel in providing top-tier facilities and building services-including HVAC, Plumbing, and Controls Systems-to a diverse range of commercial and industrial clients. With decades of experience, we have built a reputation as a trusted partner committed to optimizing operations, while providing an exceptional level of service to our customers. Service Manager - Commercial HVAC and Plumbing We are seeking a skilled and dynamic Service Manager with a strong background in both service management, estimating and sales in commercial HVAC and Plumbing. This individual will oversee the day-to-day operations of our local service department, ensuring efficient service delivery, managing a team of technicians, and driving growth through sales initiatives. The ideal candidate will have extensive HVAC and Plumbing knowledge, proven leadership skills, and the ability to engage with customers to promote and sell service contracts, maintenance plans, and system upgrades. Key Responsibilities: * Service Department Management: Oversee the scheduling, dispatching, and performance of service technicians, ensuring high-quality and timely service delivery. * Team Leadership: Manage, train, and mentor a team of service technicians to ensure they meet performance standards and customer expectations. * Customer Relations: Serve as the primary point of contact for customer inquiries and concerns, ensuring a positive experience and fostering long-term relationships. * Sales and Business Development: Drive sales efforts to promote service contracts, maintenance plans, system upgrades, and repairs. Generate new business opportunities through referrals, networking, and cold calling. * Budget and Performance Monitoring: Manage service department budgets, track key performance indicators (KPIs), and ensure profitability. Monitor technician productivity and customer satisfaction to meet company goals. * Technical Expertise: Provide technical support to service technicians and assist in troubleshooting complex issues. * Reporting and Documentation: Maintain accurate records of service requests, work orders, and sales activities. Prepare regular reports for senior management. * Safety and Compliance: Ensure that all work is performed in compliance with industry standards, safety regulations, and company policies. * Inventory Management: Oversee the inventory of parts and equipment needed for service jobs, ensuring that stock levels are adequate and cost-effective. Qualifications: * 7+ years of experience in commercial HVAC and/or Plumbing service, with at least 3 years in a supervisory or managerial role. * Strong sales experience, with a proven ability to sell service contracts, repairs, and system upgrades. * Excellent communication, leadership, and customer service skills. * Strong organizational skills and the ability to manage multiple priorities. * Proficiency in using service management software and basic office software (Microsoft Office, CRM systems). * Valid driver's license and a clean driving record.
    $42k-66k yearly est. 36d ago
  • Emerging Market Service Manager

    Owl Services 4.9company rating

    Customer service manager job in Apopka, FL

    Who We Are OWL Services is the premier sales, installation, program management and service provider to retail, commercial, fleet, aviation and marine, and emergency power generation companies across the U.S. With 33 offices and distribution centers and more than 1,400 field service professionals, OWL delivers on a service platform that includes construction, compliance and testing, maintenance and repair, modernization and re-imaging, and EV charging solutions to keep businesses and people moving 24 hours a day, 7 days a week, 365 days a year. OWL Services' companies have received numerous awards over the years for exemplary customer service. Most recently it was the recipient of EVgo's Deployment Excellence Award in its first-ever class of awardees in the National EV Charging Recognition Program. Come join us! For more information visit OWLServices.com and follow us on LinkedIn. The Role We are seeking a skilled and customer-focused Service Manager to join our team. The Service Manager is responsible for creating customer service policies to help employees effectively communicate with customers over the phone and train customer service teams about the company services and speak with customers who have complex questions. This is an opportunity for a long-term position and to join a growing company. Responsibilities * Lead, coach, and develop service team members to meet productivity, quality, and financial targets. * Build and grow the service business in an emerging market; identifying opportunities, nurturing customer relationships, and supporting business development. * Respond quickly and professionally to customer issues, ensuring strong relationships and protecting repeat business. * Train new employees on company procedures, safety standards, and service expectations. * Ensure adherence to industry regulations, safety requirements, and company policies while staying current on evolving tools, standards, and best practices. * Implement corporate service processes, KPIs, and incentives to drive consistency and accountability. * Foster a culture of urgency, ownership, and problem-solving, removing obstacles that slow technicians or impact customer experience. * Entrepreneurial mindset with a willingness to travel heavily. * Strong ability to build new relationships with potential customers. Requirements and Skills * Bachelor's degree in business administration or related field * Proven experience in service management, preferably in a similar industry or environment * Excellent customer service and communication skills * Knowledge of service management principles, processes, and best practices * Technical background or familiarity with service-oriented industries is a plus. Compensation and Benefits * 10 Paid Holidays * Flexible Time Off * 401(k) Company Match * Health, Dental, and Vision Insurance * HSA and FSA * Disability & Occupational Accident Insurance * Company-Paid Life Insurance Policy * Employee Assistance Program (EAP) * World-class paid training program for you to learn the skills for long term career success.
    $44k-73k yearly est. 8d ago
  • Zone Manager

    at Home Group

    Customer service manager job in Clermont, FL

    $55,000 - $68,750yr Zone Manager Our Vision: To become the leading Home Décor retailer. Our Mission: Enable everyone to affordably make their house a home. The Zone Manager (ZM) position is accountable for all visual merchandising and conditioning aspects of the business at the store level and executes the Company's business objectives, ensures customer satisfaction, and maximizes sales. The ZM leads and manages the Zone Lead team to maintain a neat, clean, and safe store, provide an inviting and engaging environment for our customers to shop and our team members to enjoy work. The ZM achieves success by providing problem-solving resources, managing staff, and working collaboratively with the Store Director. Key Roles & Responsibilities: The Zone Manager (ZM) is responsible for building, coaching, and maintaining a store team to meet At Home's Vision, Mission, Values, and business objectives while following all Company processes and policies. The ZM will recruit, interview, and hire team members to ensure a positive customer experience while ensuring all new hires are properly trained and developed as a team member. The ZM serves as a role model and coach in all areas as it relates to Customer and Team Member experiences. The ZM coaches drive performance, set goals and, where appropriate, take follow-up action with team members, including performance support plans, performance improvement, and corrective actions. The Zone Manager makes employment decisions for Zone Lead team members, including decisions relating to hiring, compensation, promotions, transfers, releases, disciplinary actions, and addressing Team Member concerns. The ZM coordinates directly with the Store Director to maximize staffing effectiveness that supports traffic, sales, and the customer experience, including compliance with Company timekeeping policies, timely and accurate payroll processing, meeting labor model standards, customer interaction standards, and business metrics. The ZM makes recommendations about whether additional labor, such as team member overtime or additional coverage, may be necessary. The Zone Manager reviews, analyzes, and communicates to Team Members the store financial and business data from the store scorecard including sales and expenses; develops and executes budgets, financial plans, and strategies to maximize sales and profits. The ZM oversees Task Management by planning, directing, and scheduling team members for their shifts and tasks on a daily and weekly basis and validating completion of all tasks in a timely manner. The ZM adjusts the schedule as needed based on operational needs/objectives. The Zone Manager oversees and leads all aspects of the visual merchandising team for the store by planning and leading the transitions, reinventions, product assortment changes, and resets while at the same time ensuring visual integrity, a neat/clean, organized environment, and inspiring guests to discover ideas and solutions through compelling visual merchandising. The ZM leads the store team in the areas of customer satisfaction, inventory control/shrink, safety, loss prevention expense control, and customer experience so the store will operate effectively and profitably. Develops and leads regular meetings/huddles with team members on these subjects. The ZM leverages daily interactions and team huddles to communicate and teach/train visual priorities and creation of visual moments that support the customer experience. The ZM ensures the maintenance of a neat, clean, organized backroom sign storage area ensuring the store is always up to date with current signing tools and signing fixtures. All other duties are based on business needs. Open Availability Qualifications & Competencies: At least 18 years old. High School Diploma/Equivalent; College degree preferred. At least 3 years of Management/Leadership experience or equivalent At Home experience. At least 3 years of direct responsibility of leading 10 or more people in multiple departments or equivalent At Home experience. At least 1 year of experience direct/indirect familiarity or responsibility for annual revenue, operating budget, or profit & loss dollars of at least $5 million. Ability to work a flexible schedule including nights, weekends, and some holidays. Ability to lift a minimum of 50 lbs. or team lift 100 lbs. Proficiency within Microsoft Office (Word, Excel) Communicates clearly and concisely with excellent verbal, written, and comprehension skills. Reliable and trustworthy role model for ethical and honest behavior. Does the right thing for the team member, the customer, and the company in all situations. Creates a sense of urgency; promotes teamwork, delegates appropriately; motivates self and team to accomplish objectives. Timely and thorough execution. Ability to comprehend, train, develop, motivate, and lead in a manner of fosters a work environment that is smart & scrappy, safe, and fun. Flexible and creative with an ability to handle multiple tasks where priorities shift with the demands of the business. #LI-PP1
    $55k-68.8k yearly Auto-Apply 12d ago
  • Plumbing Service Manager / Supervisor

    Prime Plumbing Inc.

    Customer service manager job in Umatilla, FL

    Job DescriptionBenefits: Bonus based on performance Company car Competitive salary Dental insurance Health insurance Opportunity for advancement Paid time off Training & development Vision insurance This position salary can range from $90,000 - $135,000+ Annually Plumbing Service Supervisors Primary Responsibilities: To be a top leader and supporter of your plumbing service field technicians. Your position will be required to exemplify teamwork, leadership, dedication and accountability along with providing and networking your real-world field experience in the plumbing services industry with your team. This position as a plumbing servicer supervisor will require working with a dynamic team and demonstrating your technical competence to ensure desired positive results. If you are tired of the corporate owned, corporate ran plumbing service environment and want the team leadership you deserve working with REAL Plumbers running a REAL Plumbing company with moral core values, reach out and contact us now. Prime Plumbing Incorporated is a 3rd generation family owned and operated plumbing company looking for our employees to grow and advance in our trade and into a solid future. There are always advancement opportunities with us. We have always been an extremely aggressive and growing company that puts our customers and employees first, not the investors. We are A+ rated by the BBB. Our customer reviews are real and not paid for like many of our competitors. We have over 2,800 real Google reviews possessing a 5-star rating that we are proud of and will preserve. We pride ourselves on being a great place to work, providing excellent pay, continuous training and top benefits. With a fleet of stocked vehicles and enthusiastic employees, we want only highly motivated plumbers seeking the very best available. What we OFFER you! Weekly pay Vacation Pay Parental Leave 6 Paid Holidays Year-Round work PTO after 90 days Employee Discounts Birthday recognition Employee Referral Bonus Career growth opportunity Short-term and long-term medical insurance Continuous training for your Professional development Fully stocked company vehicle, gas card, cell phone, tablet, and uniform Robust benefits package health, vision insurance and more What you can expect from some of this positions responsibilities: Dispatches technicians from primary office At times, travel to customers homes or businesses to diagnose & troubleshoot Often assisting the technician to identify & communicate plumbing issue(s) with customers Verify documented work performed by following company procedures thru Service Titan. Maintain professional conduct and appearance in all working conditions Aid in diagnosing common and diverse plumbing issues and emergencies efficiently and accurately Strong residential and business service experience and strong trouble shooting skills As a candidate for this position, we require: At least 7 years of experience in the commercial and residential plumbing service sector. As an industry leader a Superb Knowledge of Service Titan is Expected, this is a must. Have excellent customer service skills, be honest, dependable, and reliable Knowledge of building codes, safety regulations, and safety practice Strong work ethic, coachable and willingness to grow Ability to complete unsupervised and unassisted projects Attention to detail, diligence and ability to perform multiple tasks simultaneously Work on-call guidance to your technicians, respond immediately to plumbing emergencies Valid drivers license, ability to meet commercial auto insurance guidelines Eligible to legally work in the United States, ability to pass a drug and background check, physical dexterity.
    $90k-135k yearly 12d ago
  • Zone Manager

    at Home Medical 4.2company rating

    Customer service manager job in Clermont, FL

    $55,000 - $68,750yr Zone Manager Our Vision: To become the leading Home Décor retailer. Our Mission: Enable everyone to affordably make their house a home. The Zone Manager (ZM) position is accountable for all visual merchandising and conditioning aspects of the business at the store level and executes the Company's business objectives, ensures customer satisfaction, and maximizes sales. The ZM leads and manages the Zone Lead team to maintain a neat, clean, and safe store, provide an inviting and engaging environment for our customers to shop and our team members to enjoy work. The ZM achieves success by providing problem-solving resources, managing staff, and working collaboratively with the Store Director. Key Roles & Responsibilities: The Zone Manager (ZM) is responsible for building, coaching, and maintaining a store team to meet At Home's Vision, Mission, Values, and business objectives while following all Company processes and policies. The ZM will recruit, interview, and hire team members to ensure a positive customer experience while ensuring all new hires are properly trained and developed as a team member. The ZM serves as a role model and coach in all areas as it relates to Customer and Team Member experiences. The ZM coaches drive performance, set goals and, where appropriate, take follow-up action with team members, including performance support plans, performance improvement, and corrective actions. The Zone Manager makes employment decisions for Zone Lead team members, including decisions relating to hiring, compensation, promotions, transfers, releases, disciplinary actions, and addressing Team Member concerns. The ZM coordinates directly with the Store Director to maximize staffing effectiveness that supports traffic, sales, and the customer experience, including compliance with Company timekeeping policies, timely and accurate payroll processing, meeting labor model standards, customer interaction standards, and business metrics. The ZM makes recommendations about whether additional labor, such as team member overtime or additional coverage, may be necessary. The Zone Manager reviews, analyzes, and communicates to Team Members the store financial and business data from the store scorecard including sales and expenses; develops and executes budgets, financial plans, and strategies to maximize sales and profits. The ZM oversees Task Management by planning, directing, and scheduling team members for their shifts and tasks on a daily and weekly basis and validating completion of all tasks in a timely manner. The ZM adjusts the schedule as needed based on operational needs/objectives. The Zone Manager oversees and leads all aspects of the visual merchandising team for the store by planning and leading the transitions, reinventions, product assortment changes, and resets while at the same time ensuring visual integrity, a neat/clean, organized environment, and inspiring guests to discover ideas and solutions through compelling visual merchandising. The ZM leads the store team in the areas of customer satisfaction, inventory control/shrink, safety, loss prevention expense control, and customer experience so the store will operate effectively and profitably. Develops and leads regular meetings/huddles with team members on these subjects. The ZM leverages daily interactions and team huddles to communicate and teach/train visual priorities and creation of visual moments that support the customer experience. The ZM ensures the maintenance of a neat, clean, organized backroom sign storage area ensuring the store is always up to date with current signing tools and signing fixtures. All other duties are based on business needs. Open Availability Qualifications & Competencies: At least 18 years old. High School Diploma/Equivalent; College degree preferred. At least 3 years of Management/Leadership experience or equivalent At Home experience. At least 3 years of direct responsibility of leading 10 or more people in multiple departments or equivalent At Home experience. At least 1 year of experience direct/indirect familiarity or responsibility for annual revenue, operating budget, or profit & loss dollars of at least $5 million. Ability to work a flexible schedule including nights, weekends, and some holidays. Ability to lift a minimum of 50 lbs. or team lift 100 lbs. Proficiency within Microsoft Office (Word, Excel) Communicates clearly and concisely with excellent verbal, written, and comprehension skills. Reliable and trustworthy role model for ethical and honest behavior. Does the right thing for the team member, the customer, and the company in all situations. Creates a sense of urgency; promotes teamwork, delegates appropriately; motivates self and team to accomplish objectives. Timely and thorough execution. Ability to comprehend, train, develop, motivate, and lead in a manner of fosters a work environment that is smart & scrappy, safe, and fun. Flexible and creative with an ability to handle multiple tasks where priorities shift with the demands of the business. #LI-PP1
    $55k-68.8k yearly Auto-Apply 12d ago
  • Court Services Manager

    Citrus County Clerk of The Circuit Court and Comptroller

    Customer service manager job in Inverness, FL

    The Court Services Manager oversees the daily operations within the court services division, planning and organizing activities while providing direction and support to the team to meet the objectives and mission of the Clerk of the Circuit Court and Comptroller. This role is key in fostering a cohesive team environment, ensuring customer and stakeholder needs are met, and developing talent within the organization to identify new leadership and build cross-training strength for continued operations. ESSENTIAL JOB FUNCTIONS The tasks listed below represent essential job functions and exclude the marginal functions of the position that are incidental to the performance of essential job duties. The Clerk may assign additional responsibilities related to the area of work as necessary or during a declared emergency. Monitor and manage the timely processing of court cases, ensuring that all deadlines are met in compliance with state and federal regulations. Develop and implement workflows to optimize efficiency and reduce delays in court operations. Oversee the preparation, accuracy, and submission of required reports. This includes, but is not limited to, compiling data on case volumes, court performance metrics, and compliance with legal, budgetary or office standards. Ensure that reports are submitted within mandated timeframes. Mentor deputy clerks in their personal and professional growth; monitor and advise on progress to enhance professional development. Encourage a leader/leader philosophy to promote the empowerment of staff at all levels. Identify and nurture potential leaders within the team. Promote cross-training to build a versatile and capable workforce. Oversee departmental coverage and the dependability of each staff member. Review and approve timecards for payroll processing. Assist in handling difficult or complex problems and resolving escalated complaints or disputes. Supervise deputy clerks to ensure adherence to quality standards and proper procedures, correcting errors or problems. Objectively evaluate the performance of each staff member. Perform difficult duties within the assigned area of responsibility, including preparing and administering departmental disciplinary procedures. Oversee functions within the department to ensure adherence to Florida Statutes, Administrative Orders, and other applicable laws or rules. Gather and organize information on problems or procedures, analyze internal processes, document findings, and prepare recommendations for implementing new procedures or policy changes to improve operations. Review, prepare, and submit statistical data for direct areas of supervision, including quality and quantity of production. Monitor work activities and provide solutions for improvement. In partnership with the director, review Administrative Orders, Supreme Court orders, and other CCOC or FCCC directives and best practices to develop and implement new processes or rules to ensure compliance. Communicate timely, accurate, and complete information to the director or chief deputy regarding issues within the assigned area of responsibility. Review applications and conduct interviews of applicants to obtain information on work history, training, education, and job skills for open positions within the area of assigned responsibility. Coordinate new hire training and facilitate frequent, repetitive training meetings with trainer and trainee together. Maintain current knowledge of employment law, such as Equal Employment Opportunity (EEO) and affirmative action guidelines and laws, and the Americans with Disabilities Act (ADA). Partner with staff to develop and implement new procedures and features to enhance the workflow of the department. Assist within the department as needed. Collaborate with other leadership to support and carry out overall organizational goals, including mission, vision, and values. Evaluate training needs within the division and facilitate appropriate training as required. Provide input for annual budget recommendations to fund operations and increase efficiency. Approve expenditures for assigned areas of responsibility. Conduct research on and refer to statutes, rules, and Administrative Orders to ensure accurate processes and answer complex questions. Build and maintain positive relationships with the judiciary and other stakeholders to ensure timely communication and efficiency for court purposes. QUALIFICATIONS Verifiable, related work experience may be substituted in lieu of postsecondary educational requirements if a candidate is otherwise qualified for the position. Related work experience may not substitute for any required licensure, certification, or registration required for the position. Substitution of postsecondary educational requirements is authorized as follows: Associate's degree in public administration, business administration, or related field. Two (2) years of supervisory experience or High school diploma Current employment with four (4) years of demonstrated knowledge and proficiency in an area of operations relevant to the position Federal and state laws require an employer to attest in writing that all deputy clerks are legally authorized to work in the United States. The Clerk is required to comply with E-Verify and Department of Revenue reporting requirements. Deputy clerks are required to complete an I-9 form and produce documents establishing both employment authorization and identity. The list of acceptable documents can be located at *************************************************************** - ***************************************************************. The Clerk utilizes the Florida Department of Law Enforcement (FDLE) FCIC/NCIC network and other resources to conduct background checks on applicants selected as potential new hires. Deputy clerks are required to submit verification of identity and undergo LiveScan fingerprinting prior to their first day of employment. Fingerprints will be submitted to National Rap Back and are retained at FDLE and the Federal Bureau of Investigations (FBI) for the purpose of providing notice of any subsequent modifications to a deputy clerk's criminal history records. Fingerprints are retained for the duration of the deputy clerk's employment. The Clerk will no longer have access to records upon separation of employment. Deputy clerks are required to report any incident involving an arrest or notice to appear for any criminal charge against themselves as soon as practically possible. Employability and continued employment of a deputy clerk who has a criminal record is decided on a case-by-case basis. Per the FBI's CJIS Security Policy (Section 5.12.1) and the FDLE Criminal Justice User Agreement (Section III), agencies are required to properly vet individuals prior to granting access to unencrypted CJI or to physically secure areas where CJI is handled, processed, or stored. Records are subject to CJIS Access Review by FDLE. The Clerk of the Circuit Court and Comptroller's office (Clerk) is a Drug-Free Workplace. This policy is established pursuant to the drug-free workplace program under Fla. Stat. §440.101-102. During the course of employment, all deputy clerks may be required to submit to a drug test(s) to detect the presence or absence of any drug, including alcohol, or its metabolites which, by way of this policy, are prohibited. The reasons for tests conducted include, reasonable suspicion, follow-up testing, post-injury/accident testing, and negative dilute retests.
    $41k-72k yearly est. 60d+ ago
  • Service Supervisor

    Nw Exterminating Co

    Customer service manager job in Newberry, FL

    Ready for your next career opportunity? Look no further, The Mouse is looking to hire you! Do you enjoy working outdoors, solving unique challenges, climbing ladders, and helping people? We do too! At McCall Pest & Wildlife, we're dedicated to creating extraordinary experiences and growth opportunities for our team. If you're looking for a rewarding career with a supportive company, this could be the perfect match for you. Whether you're experienced or not, we offer comprehensive training to help you succeed! Ready to take the next step in your career? Apply in minutes from your mobile phone! Pay Range $50k-$55k Responsibilities With McCall, not only do you experience a fun work environment but also one that cares about your growth and goals. Come explore what extraordinary career is waiting for you with The Mouse! Benefits including a 401(k) with a company match. But it's more than that. It's serving our communities. It's having your teammates' backs. It's going above and beyond and making a difference. We step in and step up when people have problems they can't fix, and they need the pros. We crush their pest problems and lift their spirits. Back to you. Are you a hard worker? Can you follow direction, handle stress, and multitask? Are you organized, friendly, and motivated to succeed? That's a great place to start. Your Principal Duties and Responsibilities: * Perform supervisory functions (training, review of work, compliance, performance assessments, making recommendations to the Branch Manager regarding hiring and disciplining employees) * Ensure accounts are scheduled and serviced in a timely, efficient and professional manner * Observe technicians in field operations * Assist technicians in trouble shooting Difficult situations * Resolve customer concerns and issues * Vehicle Inspections to ensure that they are clean, in sale operating condition, and properly equipped and inventoried * Maintain verifiable training records * Ensure compliance with FDAC regulations * Communicate progress, concerns, and or problems with Branch Manager daily * Build strong relationships with internal and external customers * Perform QC Inspections * Perform production work as needed * Assist with supervision of technicians to achieve high levels of productivity What We Offer * Pay Range $50k-$55k * Competitive pay, a company vehicle, and a company cell phone. * Comprehensive benefits package including medical, dental, vision, maternity, and life insurance. * 401(k) plan with company match, employee stock purchase plan. * Paid vacation, holidays, and sick leave. * Employee discounts. * Industry-leading, quality training program. Qualifications What you need: * Valid driver's license required * Ability to work in the field independently and manage route-based assignments * Knowledge of PestPac preferred but not required * Self-motivated and able to work in a fast-paced environment * Demonstrate coaching and development ability through strong written and verbal communication Physical Demands / Working Environment: Candidates must meet physical job requirements and safely perform the job duties with or without accommodations: * Safely use a ladder within the manufacturer's weight capacity * Lift and carry up to 50 lbs. * Safely access crawl spaces, attics, confined spaces, roof tops, etc. * Ability to work in all types of weather conditions * Ability to obtain the appropriate pesticide license within the first 90 days of employment (company paid) We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws McCall is an Equal Opportunity / Protected Veterans / Individuals with Disabilities Employer What you need: * Valid driver's license required * Ability to work in the field independently and manage route-based assignments * Knowledge of PestPac preferred but not required * Self-motivated and able to work in a fast-paced environment * Demonstrate coaching and development ability through strong written and verbal communication Physical Demands / Working Environment: Candidates must meet physical job requirements and safely perform the job duties with or without accommodations: * Safely use a ladder within the manufacturer's weight capacity * Lift and carry up to 50 lbs. * Safely access crawl spaces, attics, confined spaces, roof tops, etc. * Ability to work in all types of weather conditions * Ability to obtain the appropriate pesticide license within the first 90 days of employment (company paid) We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws McCall is an Equal Opportunity / Protected Veterans / Individuals with Disabilities Employer With McCall, not only do you experience a fun work environment but also one that cares about your growth and goals. Come explore what extraordinary career is waiting for you with The Mouse! Benefits including a 401(k) with a company match. But it's more than that. It's serving our communities. It's having your teammates' backs. It's going above and beyond and making a difference. We step in and step up when people have problems they can't fix, and they need the pros. We crush their pest problems and lift their spirits. Back to you. Are you a hard worker? Can you follow direction, handle stress, and multitask? Are you organized, friendly, and motivated to succeed? That's a great place to start. Your Principal Duties and Responsibilities: * Perform supervisory functions (training, review of work, compliance, performance assessments, making recommendations to the Branch Manager regarding hiring and disciplining employees) * Ensure accounts are scheduled and serviced in a timely, efficient and professional manner * Observe technicians in field operations * Assist technicians in trouble shooting Difficult situations * Resolve customer concerns and issues * Vehicle Inspections to ensure that they are clean, in sale operating condition, and properly equipped and inventoried * Maintain verifiable training records * Ensure compliance with FDAC regulations * Communicate progress, concerns, and or problems with Branch Manager daily * Build strong relationships with internal and external customers * Perform QC Inspections * Perform production work as needed * Assist with supervision of technicians to achieve high levels of productivity What We Offer * Pay Range $50k-$55k * Competitive pay, a company vehicle, and a company cell phone. * Comprehensive benefits package including medical, dental, vision, maternity, and life insurance. * 401(k) plan with company match, employee stock purchase plan. * Paid vacation, holidays, and sick leave. * Employee discounts. * Industry-leading, quality training program.
    $50k-55k yearly 53d ago

Learn more about customer service manager jobs

How much does a customer service manager earn in Ocala, FL?

The average customer service manager in Ocala, FL earns between $24,000 and $75,000 annually. This compares to the national average customer service manager range of $35,000 to $105,000.

Average customer service manager salary in Ocala, FL

$42,000
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