Customer service manager jobs in Palm Desert, CA - 196 jobs

DP World Contract Logistics delivers tailored, scalable, and progressive solutions to customers in more than 100 global locations. The company has managed supply chain synergies for global automotive and technology premier brands for more than 60 years. Our site at Perris delivers extraordinary 3PL solution to a tech giant. The Customs Compliance Manager is responsible for overseeing and managing all aspects of customs and FTZ compliance for Perris Site. This role plays a critical part in protecting the company from regulatory risk, optimizing trade operations, and supporting supply chain strategies. If you have below qualifications please go ahead and apply ! * Minimum of 5 years of experience in global trade compliance, international logistics or customs compliance roles. * Experience with customs processes and Customs Valuation, import/export compliance, including customs regulations and international trade, Preferential & Free Trade Agreements. * EAR and ITAR experience. * Licensed Customs Broker, Certified Trade Compliance Specialist and/or Certified Customs Specialist preferred * Experience developing and implementing import/export compliance programs * Strong team working skills and preferably having experience in working with complex matrix teams in international arena. * Comfortable working in a fast-paced environment embracing changes every day. * Good analytical and problem solving skills, pro-active attitude. * Attention on details while understanding the big picture and impact of decisions. * People Management experience preferred * Familiarity with any ERP systems preferred About the Role How you will contribute * Act as the primary liaison for all FTZ-related communications with CBP (Customs and Border Protection) and internal stakeholders * Manage import activities, coordinating with customs brokers, vendors, carriers, and freight forwarders * Prepare and submit FTZ documentation, including, but not limited to: e214 Admissions, Weekly Withdrawals (CF3461/CF7501), Zone Transfers (CF7512), and Quarterly and Annual Reports * Oversee FTZ operations, including daily transactions, inventory reconciliation, and audit readiness * Understands the Harmonized Tariff Schedule (HTS) and ensure compliance with country-specific regulations * Understands partner government agencies (FDA, EPA, etc.) and manage compliance with trade programs (FTA, AD/CVD, Section 201/301/232, quotas) * Monitor U.S. imports for timely customs clearance and proactively resolve issues * Reconcile inventory records between internal systems and third-party FTZ platforms * Conduct internal audits and recommend process improvements * Review commercial invoices for outbound shipments to ensure accuracy and compliance * Maintain and update the FTZ Procedures Manual * Ensure complete and accurate FTZ recordkeeping for CBP audits and reviews * Support the logistics and compliance team with additional duties as assigned * Create and maintain instructions and documents processes in own responsibility area. Compensation DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package. The pay range for this role is 89,600.00 - 112,000.00 . About DP World Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future. We're rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology - and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we're at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer's door. DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures - not just in what we do but also in how we behave. We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what's possible. The DP World family comprises of syncreon, Imperial and P&O. WE MAKE TRADE FLOW TO CHANGE WHAT'S POSSIBLE FOR EVERYONE. Nearest Major Market: Riverside Nearest Secondary Market: Los Angeles Job Segment: Logistics, Supply Chain Manager, Supply Chain, Compliance, Supply, Operations, Legal

Kennedy Jenks is seeking an experienced and collaborative Client Service Manager to join our growing team in Southern California. The Client Service Manager plays a vital role in developing client strategies, assembling client teams, and executing plans to deliver KJ's services efficiently. Additionally, this role involves project management responsibilities, ensuring adherence to company standards and deadlines. Key Responsibilities: Achieve sales targets by leading new pursuits. Cultivate, establish, and maintain client and partner relationships. Ensure successful project delivery and attainment of financial goals by optimizing operational efficiency. Lead one or more client service teams, coordinate resources and activities, and connect people to projects. Serve as Deputy PM or PM for various projects, working under the PM or Client Service Director, with full responsibility and accountability for scope, schedule, and budget. Lead client interview presentations, proposals, and strategy formulation. Collaborate closely with the Marketing & Proposals team to deliver sales results. Qualifications: Bachelor's and/or Master's degree in Civil or Environmental Engineering, or a similar engineering field. 10+ years of related water/wastewater engineering consulting experience with a track record of success in business development. Professional Engineer (PE) license. Proficiency with Microsoft Office products and familiarity with Client Relationship Management tools. Demonstrated ability to provide excellent client service. Strong writing, editing, and research skills. Strong analytical and problem-solving abilities. Some travel within the Southern California area to project sites, for client visits/meetings, and to other Kennedy Jenks offices may be necessary. Kennedy Jenks supports a healthy work-life balance and utilizes a hybrid model of home and office work to empower our team members to thrive and achieve their full potential. The salary range for this position is anticipated to be $160,000 to $240,000, and may vary based upon education, experience, qualifications, licensure/certifications, and geographic location. This position is eligible for performance and incentive compensation. Benefits Summary: Kennedy Jenks offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance, 401k, bonus opportunities, tuition reimbursement, professional registration support, a competitive PTO and holiday plan, and other benefits and programs. #LI-Hybrid

Managing service, empowering people, sustaining power. Apply today to be the next Customer Service Manager for the Electric Utility Division! 1st review of applications is planned for Wednesday, January 14, 2025. works on a 9/80 or 4/10 work schedule. * This recruitment will establish an eligibility list for vacancies in the next 6 months* THE POSITION The Customer Service Manager plays a pivotal role in ensuring the effective delivery of customer service within the City's Electric Utility Division. Reporting to the Electric Utility Division Manager, this position oversees customer service operations, call center activities, credit and collections, and the administration of contracts related to billing and customer information systems. The Customer Service Manager is responsible for maintaining financial stability through budget development, rate application, and policy implementation, while fostering a culture of accountability, efficiency, and responsiveness. This role requires balancing operational oversight with strategic planning to enhance customer satisfaction and strengthen community trust in the City's utility services. Find additional information in the Customer Service Managerdescriptions. OUR IDEAL CANDIDATE The ideal candidate for the Customer Service Manager position is a seasoned professional who combines strong leadership in customer service management with an understanding of utility operations. They will be responsible for guiding the customer service team, overseeing call center operations, and managing credit and collections, all while ensuring customers receive timely, accurate, and respectful service. This individual should bring experience in utility environments and the ability to navigate complex billing systems, rate structures, and automated technologies, including Customer Information Systems, Customer Portals, and Advanced Metering Infrastructure (AMI). Beyond operational expertise, the ideal candidate will play a critical role in developing the department, shaping its unique needs, and building systems and processes that strengthen efficiency and enhance the customer experience. They will be adept at preparing and monitoring budgets, applying rate structures, and ensuring compliance with administrative policies to safeguard the utility's financial stability. As a manager, they will foster a culture of accountability, teamwork, and continuous improvement, recruiting and mentoring staff while motivating them to achieve high performance. The ideal candidate will also demonstrate strong problem-solving skills, the ability to analyze challenges, identify opportunities for innovation, and implement solutions aligned with organizational goals. With a bachelor's degree in business, economics, communications, or a related field, and at least five years of progressively responsible experience in utility customer service and operations, this individual will be well-equipped to lead the department, deliver reliable and community-focused service, and help shape its future direction. MINIMUM QUALIFICATIONS Abachelor's degree in business, economics, communication or a closely related field; OR equivalent related work experience AND at least five (5) years of progressively responsible experience in utilities commercial operations, utilizing automated systems, preferably including experience in customer service, field services, credit, and collection activities. ABOUT THE MORENO VALLEY UTILITY DIVISION The Moreno Valley Utility (MVU) manages the operation, maintenance, and business planning of the City's electric utility. The City began serving new customers in February 2004,providing safe, reliable, and economical public electric service with a focus on innovative customer solutions, infrastructure enhancement, community development, and environmentally responsible resource management. For more information about the Moreno Valley Electric Utility Division, please click here. THE SELECTION PROCESS Applicants possessing the MOST DESIRABLEqualifications at each level, based on a screening of required application materials, including the completed Supplemental Questionnaire, will be invited to continue in the selection process. The City of Moreno Valley prioritizes and is committed to continuously providing a workplace where equal employment opportunity is afforded to all people. As part of this commitment, the City of Moreno Valley will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodations are needed to participate in the interview process, please contact Human Resources at hr@moval.orgor **************.

The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations. The Manager may lead a brand or a function and all brands, depending on the size of the location. What You'll Do: Responsible for daily customer operations and revenue generation for their assigned function Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes Resolves customer issues, ensuring a positive customer experience Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS) Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW) Actively engages in effective communication plans focused on building employee engagement in order to achieve business results Conducts performance evaluations that are timely and constructive, where applicable Participates in the recruiting process, as required Provides management with various updates and indicators as requested Remains current on all administrative duties according to company policy What We're Looking For: 1-3 years' experience in Customer Service or Operations. Car Rental, Hospitality or Tourism experience preferred. High School Diploma required, Bachelor's Degree preferred Moderate proficiency in Microsoft Office Suite Ability to collaborate with internal and external stakeholders Flexible and adaptable; ability to work effectively in ambiguous situations Excellent verbal and written communication skills Ability to address and resolve customer service challenges Results driven, ability to make decisions and help solve problems Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team Ability to drive process and organizational change Ability to influence Ability to motivate teams and keep a positive attitude in a fast-paced environment Ability to work under minimal supervision with a goal-oriented mindset Ability to see the big picture and leverage critical thinking and decision-making skills Excellent organization, time management, delegation, and prioritization skills. Courageous leadership and accountability What You'll Get: The starting salary for this role is $70,304 annually, commensurate of experience. Bonus: Eligible Stock: Eligible Stock Options: Eligible Profit Sharing: Eligible Bonus Plans: Eligible Reimbursement for Travel Expenses (as applicable, per Company policy guidelines) Paid Time Off / Vacation / Paid observed Holidays (Accruals start at 1.25 Days a Month, 4 Floating Holidays, 9 Paid Observed Holidays) Benefits: Further program information can be found here at HertzBenefits.com. To include, but not limited to: Up to 40% off the base rate of any standard Hertz Rental Medical, Dental & Vision plan options Life Insurance: (Hertz-paid Basic Life Insurance provides coverage equal to one-times your base annual pay, at no cost to you) Retirement programs, including 401(k) employer matching: Hertz will match your contributions dollar for dollar on the first 3% you contribute and 50 cents per dollar on the next 2% you contribute. Paid Parental Leave & Adoption Assistance Employee Assistance Program for employees & family Educational Reimbursement & Discounts Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness Perks & Discounts -Theme Park Tickets, Gym Discounts & more

Store - PALM DESERT, CADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs Plan and lead the execution of class and in-store events in accordance with Company programs Lead the omnichannel processes Manage and execute shrink and safety programs Assist with cash reconciliation and bank deposits Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed Assist with the onboarding of new Team Members Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development Serve as Manager on Duty (MOD) Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others Acknowledge customers, help locate the product and provide solutions Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget Manage and execute the shrink and safety programs Cross train in Custom Framing selling and production In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager Other duties as assigned Preferred Knowledge/Skills/Abilities Preferred Type of experience the job requires: Retail management experience preferred Physical Requirements Work Environment Ability to remain standing for long periods of time Ability to move throughout the store Regular bending, lifting, carrying, reaching, and stretching Lifting heavy boxes and accessing high shelves by ladder or similar equipment If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. Total Base Pay Range for this Position: $18.25 - $23.30 At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit ***************** At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com. Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster

As a part-time Service Lead, you are a keyholder and member of the leadership team. Our management team leaders are passionate, adaptable go-getters who care deeply about their team and their community. They ensure that every guest who enters our store has a positive and inspiring experience. Here are some of the things that you'll do each day: Help drive store-level financial and operational results by monitoring the stores key performance indicator (KPI) targets and taking appropriate action to achieve store targets Keep your team focused on guest engagement, sampling and sharing product knowledge Maximize the overall performance of the team through product knowledge education, coaching selling skills and leading by example Assist in training, developing and motivating team members Assist the Store Manager with paperwork, ordering, inventory management Maintain visual and merchandising standards and ensure store cleanliness Ensure that all policies, procedures and operational directives are enforced consistently and effectively by all team members Be a champion of Lolli & Pops inside and outside of the store Must be able to lift up to 25 pounds While there is no single recipe for an excellent Service Lead, the following are qualities and experiences we recognize as contributing to the success of our best management teams: Exceptional interpersonal skills: you are energized by working with people, both guests and your team A passion for meticulous quality: you understand that strong organization creates a highly efficient team A bias towards action: you have the ability to lift and mobilize medium to large items up to 75 lbs. using appropriate safety techniques and do not hesitate to roll up your sleeves and do what it takes to get the job done The desire to be coached and mentored: you see potential in yourself and enjoy growing that potential An eye for detail: you know that the little things, be it cleanliness, the extra touch or a few decimals can make all the difference The desire to problem solve: you like finding problems and fixing them The ability to multitask: you can prioritize and execute at many different tasks each day A positive attitude and fun-loving spirit: you are an optimist who freely embraces your inner child and enjoys having fun while you work Flexible availability : you want to work at our busiest times, and flex your availability to meet the needs of the business Our Company values are important to us! We are: Guest-icated our guests are at the heart of everything we do Collaborative we are a joyful mix of unique individuals working together Agile we are flexible and open to change in order to be the best we can be Authentic we honor what's real and authentic and give feedback from the heart Betterment we have a never ending drive to continuously improve We can't wait to meet you! Lolli & Pops is an equal opportunity employer and values diversity at our company . We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Lolli & Pops is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. We will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.

$19.00 - $24.00 per hour GENERAL PURPOSE OF JOB: The Customer Service Lead (CSL) at Dunn-Edwards assists the store management team with ensuring a distinctive shopping experience for all guests and executing store operations during scheduled shifts. Responsibilities as a Customer Service Lead include modeling outstanding customer service and selling skills, allocating staff and resources to keep the sales floor stocked, organizing sales floor and stock areas, and building trusted partnerships with our painting professionals. The Customer Service Lead, in absence of the Store Manager and Assistant Store Manager, takes full responsibility for all store operations. Customer Service Leads interact with customers via phone and in-person to offer expert advice, while also processing and completing transactions. In addition, the Customer Service Lead is responsible for upholding Dunn-Edwards store vision of fast and reliable service. The Customer Service Lead continuously learns about the industry, products and services through Dunn-Edwards Learning Network and various job certification programs that better assist in answering questions and making proper recommendations, as well as building a foundation for potential advancement opportunities as Dunn-Edwards continues to grow. ESSENTIAL DUTIES AND RESPONSIBILITIES: Making a connection with customers, asking questions about their project, then giving options and advice on meeting those needs Ensure delivery of product as needed meets both Dunn-Edwards' and customers' quality and service expectations Conduct self in professional manner - always acting as a positive extension of the Dunn-Edwards brand Efficiently take customer orders through various methods (email, phone, in-person) and process through point-of-sale Adheres to and assists Store Management team with compliance to company safety and regulatory standards at all times Utilize basic computer skills for various functions including opening and closing store procedures Clean and maintain all areas of store and equipment as assigned Assist with maintaining proper merchandise inventory levels Must have the ability to communicate clearly both written and verbal The ability to stock and merchandise products according to planogram Meet expectations of core competencies related to the position: Accountability, Attention to Detail, Customer Focus, Decision Making, People Development Must be capable of performing specifically assigned job duties at, or below, current classification including tinting paint Additional duties as assigned Must be able to legally drive company vehicle . SUPERVISORY RESPONSIBILITIES: Although no subordinates report to this position, the Customer Service Lead is often the shift supervisor when opening and/or closing and must direct store associates during these times. EDUCATION and/or EXPERIENCE: Four years of High School with diploma or GED equivalent is required. Previous experience in a shift supervisory role is a plus. LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Read and write English for safety purposes. Bilingual is a plus. MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute percentages and analyze report data and statistics. Ability to operate Point-of-Sale computer system and complete cash transactions accurately. REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. CERTIFICATIONS, LICENSES, REGISTRATIONS: Valid driver's license is required. AVAILABLE BENEFITS: Health insurance, dental insurance, vision insurance, vacation and holiday pay, paid sick time, 401K program including company match (benefits vary for PT employees). This should not be construed to imply that the above functions are the entire standard of the position. As an employee, the individual shall follow and complete any other instructions related to duties, which may be required by a superior. Store and Outside Sales: Store and Outside Sales positions may have physical requirements that include, but are not limited to: (1) Lifting of items, such as sundries or containers of paint weighting from 5 to 75 pounds (2) Use of electronic equipment including, but not limited to computers, point of sale devices, communication devices (3) Driving a large delivery truck/vehicle (4) Climbing ladders (5) Walking on uneven surfaces, e.g., active construction sites (6) Interactions with customers, both face-to-face and on the telephone (7) Interaction with customers relating to color (8) Standing for long periods of time (9) Use of a respirator Job description is subject to change, at which time your job responsibilities may change accordingly. Opening shifts may start as early as 5:00 am. Closing shifts may end as late as 6:30 pm. Workdays vary depending on location; some are open 7 days per week. Full-Time Dunn-Edwards is an Equal Opportunity Employer, M/F/D/V

OPEN TO THE PUBLIC This recruitment is being held to establish an open eligible list to fill current and future Community Services Leader I positions. This recruitment may also be used to fill positions in similar and/or lower classifications throughout the City of Menifee. DEADLINE TO APPLY This recruitment will be open for a minimum of five (5) business days and will remain open on a continuous basis until 11:59 p.m. (PST) on the day the needs of the City are met. Application review for the first round of consideration will take place on Friday, October 31, 2025. Qualified applicants are encouraged to apply immediately. THE CITY The City of Menifee is a vibrant and rapidly growing municipality located in southwestern Riverside County, dedicated to enhancing the quality of life for its residents through innovative public service and strategic development. Under the leadership of the City Manager, Menifee operates through a dynamic organizational structure composed of fifteen (15) departments - Building & Safety, City Attorney, City Clerk, City Manager, Code Enforcement, Community Development, Community Services, Economic Development, Engineering, Finance, Fire Department, Human Resources, Information Technology, Police, and Public Works, each committed to supporting the city's mission of responsive governance, sustainable growth, and public safety. With a strong emphasis on infrastructure development, community engagement, and innovation, the City of Menifee continues to enhance the quality of life for its diverse and dynamic population. THE DEPARTMENT The Community Services Department is dedicated to enhancing the quality of life for residents by delivering a wide range of recreational programs, services, special events, and maintenance efforts that foster community engagement, environmental stewardship, and lifelong learning. The department is organized into four key divisions. Community Services Administration oversees strategic planning, budgeting, and coordination across all service areas. Recreation Programs and Citywide Special Events offer inclusive activities and events that promote wellness, cultural enrichment, and social connection. The City Parks, Landscape, Facility Maintenance and Ranger Patrols division ensures that Menifee's parks and public spaces are safe, clean, and welcoming through regular maintenance and patrol services. Lastly, the Solid Waste and Recycling Programs division supports sustainability through educational outreach, waste reduction initiatives, and recycling services. Together, these divisions reflect the department's commitment to building a vibrant, connected, and environmentally conscious community. THE OPPORTUNITY The Community Services Leader I will support the coordination and delivery of recreational programs, special events, and facility operations that serve residents of all ages. Under the supervision of a Community Services Supervisor or Coordinator, this seasonal/temporary, part-time role involves planning and leading activities in areas including but not limited to youth sports, youth programming, cultural arts, senior programming, and special events. Leaders will help organize group activities, supervise facility rentals, assist with program registration, and ensure a safe, welcoming environment for participants. Ideal candidates are enthusiastic, dependable, and passionate about community engagement, with the flexibility to work evenings, weekends, holidays, and split shifts as needed. Community Service Leaders may be placed in the following program areas: * Adaptive/Inclusive * Administration * Cultural Arts * Facility Reservations * Seniors and Veterans Services * Skate Park * Special Events * Sports and Healthy Menifee * Youth (tots, afterschool, teens) Note: This is an at-will, seasonal, part-time position without benefits. Positions may end at any time, and there is no guarantee of hours. Work hours for part-time positions are scheduled based on operational need and typically do not exceed 1,000 hours in a fiscal year from July 1 through June 30, unless further authorized. Incumbents may be required to work a flexible schedule, including some evenings, holidays, weekends, and split shifts. The Community Services Leader I will be responsible for, but not limited to, the following: * Assist in planning, organizing, and supervising recreation programs such as sports, arts and crafts, dance, outdoor education, and special events * Lead activities in specialized areas including adaptive and inclusion programming, cultural arts, senior services, youth programming, and skate park operations * Support after-school programs and citywide youth sports, including scorekeeping and activity coordination * Facilitate dances, excursions, and other special events to ensure participant safety and enjoyment * Assist in monitoring and guiding volunteers to ensure compliance with city and department standards * Prepare and maintain accurate records and reports related to programs, attendance, and incidents * Set up rooms and facilities for scheduled activities, rentals, and events * Supervise facility rentals to ensure adherence to city policies and procedures * Provide accurate information to the public about department programs, services, and events * Facilitate registration and enrollment transactions using cashiering and/or point-of-sale systems * Attend staff meetings and contribute feedback on current programs and potential improvements * Apply independent judgment to resolve minor program or customer service issues * Understand and apply basic community services and recreation philosophies and concepts * Use principles and techniques to plan, organize, and conduct recreation, leisure, and volunteer programs * Apply public relations and publicity methods to promote programs and engage the community * Utilize research techniques to support program development and evaluation * Demonstrate skills in sports, crafts, music, dance, and general play activities for all ages and abilities * Follow appropriate safety precautions and procedures during all activities * Communicate effectively both orally and in writing, including report writing and presentations * Organize, facilitate, and secure cooperation across diverse age groups and community segments * Use computer systems, software, and applications relevant to program operations * Inspire enthusiasm and participation among individuals and groups * Interpret and follow departmental policies, laws, and rules accurately * Analyze situations and adopt effective courses of action * Understand and carry out written instructions with attention to detail * Perform other duties as assigned to support department operations and community engagement MINIMUM AND DESIRABLE QUALIFICATIONS The ideal candidate will possess the equivalent of a high school diploma or be currently enrolled in high school, and must be at least 16 years of age. Additionally, the ideal candidate will have six (6) months of increasingly responsible experience (paid or volunteer) in community services and/or customer service or equivalent. Required Licenses and Certifications: * Valid CPR/AED/First Aid certification or have the ability to obtain one within six (6) months of hire. * Maintaining this certification is a condition of continued employment. MINIMUM QUALIFICATIONS Click here to access the complete classification description, including the experience, education, and physical and mental requirements for this job. NOTE: Foreign degrees require an evaluation of U.S. equivalency by an agency that is a member of the National Association of Credential Services (N.A.C.E.S.). RECRUITMENT PROCESS Human Resources (HR) reviews all application materials to determine whether candidates meet the established minimum and preferred qualifications. Those who qualify will be advanced to the next stage of the recruitment process. All applicants will receive email notifications regarding their status. Application Screening (Refer/Non-Refer) Applications and supplemental materials will be reviewed to identify candidates whose qualifications best align with the essential requirements of the position. Only those applicants who meet the criteria outlined in the job bulletin will advance to the next phase of the selection process. Video Appraisal Interview Applicants will complete a self-guided video interview by recording responses to a series of structured questions. These questions are designed to assess each candidate's qualifications and suitability for the position. There is no live interviewer or proctor; candidates will record their answers independently and submit the videos for evaluation. A panel of subject matter experts will review the submitted recordings and evaluate each response based on predefined criteria. Based on the Department's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedure. Eligible List: Once the appraisal has been completed, HR will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies. PHYSICAL DEMANDS While performing the duties of this class, employees are regularly required to sit; talk or hear, in person and by telephone; use hands to finger, handle, feel or operate standard office equipment and audio equipment; reach with hands and arms; and move and or lift up to 25 pounds. Employees are frequently required to walk and stand. Specific vision abilities required by this job include close vision and the ability to adjust focus. ENVIRONMENTAL AND MENTAL CONDITIONS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employees work under typical office and recreation environments with moderate noise levels, controlled and uncontrolled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures. While performing the duties of this class, employees are regularly required to use written and oral communication skills; read and interpret data, information, and documents; observe and interpret situations; learn and apply new information or skills, and interact with City officials, staff, customers, the public and other encountered in the course of work. WORKING CONDITIONS City employees are expected to work overtime, weekends, evenings, and holidays as required to accommodate the City's needs, in addition to responding as a Disaster Services Emergency Worker. Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com". If your email address should change, please update your profile at *********************** For questions regarding this recruitment, please contact Carissa Sevilla at ************* or email at *************************

If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a **Customer Service Lead** ! As the Part Time Customer Service Lead, under the guidance of the Assistant Store Manager and Customer Service Supervisor, you'll be responsible for leading day-to-day customer service initiatives, inspiring, motivating, and encouraging associates to provide exceptional, friendly and professional customer service at all times. You'll lead by example, approaching your work with Our Burlington philosophy and company core values in mind. You'll ensure a customer-first focus is a top priority while friendliness, speed of checkout, and customer service remain top of mind. You'll interact with customers to create a positive shopping experience, proactively solving problems professionally and efficiently. **Key Responsibilities:** + Model company core values, Our Burlington philosophy, and appropriate back of house standards and execution strategies for the rest of the receiving team. + Drive improvement of friendliness, speed of checkout and customer feedback surveys by maintaining a customer-first focus and delivering a consistently great experience to all our customers with a high level of professionalism. + Maintain a neat and orderly front end area, troubleshooting issues with registers and transactions. + Coordinate meal and break periods and monitor schedule adherence. **Requirements:** Candidates must be able to work a flexible schedule including early mornings, nights, weekends and holidays as required. Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time. **Come join our team. You're going to like it here!** You will enjoy a competitive wage, flexible hours, and an associate discount. Part-time associates, based on hours worked, may be eligible for Burlington's benefits package which includes medical coverage and a 401(k) plan. Part-time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law. We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us. Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity. **Base Pay:** $17.9 per hour - $17.9 per hour **Location** 01022 - Palm Springs **Posting Number** P1-1076557-2 **Address** 5200 Ramon Est Bldg L Road **Zip Code** 92264 **Position Type** Regular Part-Time **Career Site Category** Store Associate **Position Category** Retail Store **Base Pay** $17.9 - $17.9 per hour

602 Case Services Manager (CSM) GENERAL STATEMENT OF FUNCTIONS The CSM responsibilities include oversight of the Case Management Systems to ensure the quality, completeness and timeliness of EXCEED case management services and the implementation of Person Centered Planning. The CSM will assess staff capabilities and provide training based on identified needs and industry and systems changes. SPECIFIC DUTIES Provide Training to program staff on documentation, tracking, service plan development and implementation of Person Centered services. Monitors the implementation of Person Center Planning and Process Attends on site program meetings Reviews client files for completeness and timeliness of services Ensures compliance with all regulatory standards and company policies. Attends Support Team meetings as needed or requested Develop an annual training plan and calendar with Program Management Participate in the initial training and orientation to the program of staff and clients Periodic reviews client notes and tracking to assess staff capabilities and training needs Acts as a liaison between EXCEED, Funders and other stakeholders as needed. Keeps CEO and Program Management informed regarding service delivery issues and needs Holds quarterly meetings with Service Team Coordinators to provide information, discuss issues and ensure uniformity of the case service system Assists in collection and monitoring Program Outcome data relevant to case service delivery Tracks referrals received and monitors progress Assists the program Management and Service Team Coordinators to develop strategies and plans for improvement when weaknesses or deficiencies are found. Provides input to the Annual Planning Process Attends monthly Day Program Meetings Provides a quarterly report to the CEO regarding the overall quality, effectiveness and efficiency of the case management system and makes recommendations for corrective action if needed Acts as the chair or co-chair of the Quality Assurance Committee May represent EXCEED at community events and funder/referral agency meetings Requirements QUALIFICATIONS, EDUCATION AND EXPERIENCE 21 years or older Valid California Driver's License Acceptable driving record State minimum required automobile insurance CPR and First Aid Certification within 30 days of employment English grammar and writing skills sufficient to do documentation and report preparation Ability to do crisis intervention counseling Ability to develop curriculum and objectives, evaluate physical, academic and psychological needs and develop rapport with funding sources, staff and all other persons significant in clients' welfare Bachelor's Degree in a Behavioral Science or related field, or equivalent in education and experience in behavioral management program design and implementation Knowledge of programs dealing with developmental disabilities One (1) years of management experience at mid-level (preferred) Three (3) years' experience in related field PHYSICAL ABILITIES Ability to sit, stand, and walk for extended periods of time Ability to perform fine motor tasks such as typing, writing, filing, and handling paperwork Ability to lift and carry up to 25 pounds Sufficient balance to navigate busy work areas Adequate vision and hearing to communicate effectively with staff, clients, and employers MENTAL ABILITIES Ability to prepare reports and summaries and demonstrate basic organization and time-management skills Basic math skills to support financial tracking and funder reporting Professional demeanor with the ability to communicate confidently REPORTING RELATIONSHIP Reports to CEO SUPERVISES Provides direct supervision to the Intake and Client Data Systems Coordinator. Collaborates closely with Program Managers in all departments to ensure effective support of case management activities by Service Team Coordinators and other direct support staff. POSITION CLASSIFICATION Exempt NORMAL WORK SCHEDULE Monday through Friday schedule during standard business hours, with flexibility and availability required as needed to meet business and emergency operational needs.

602 Case Services Manager (CSM) GENERAL STATEMENT OF FUNCTIONS The CSM responsibilities include oversight of the Case Management Systems to ensure the quality, completeness and timeliness of EXCEED case management services and the implementation of Person Centered Planning. The CSM will assess staff capabilities and provide training based on identified needs and industry and systems changes. SPECIFIC DUTIES Provide Training to program staff on documentation, tracking, service plan development and implementation of Person Centered services. Monitors the implementation of Person Center Planning and Process Attends on site program meetings Reviews client files for completeness and timeliness of services Ensures compliance with all regulatory standards and company policies. Attends Support Team meetings as needed or requested Develop an annual training plan and calendar with Program Management Participate in the initial training and orientation to the program of staff and clients Periodic reviews client notes and tracking to assess staff capabilities and training needs Acts as a liaison between EXCEED, Funders and other stakeholders as needed. Keeps CEO and Program Management informed regarding service delivery issues and needs Holds quarterly meetings with Service Team Coordinators to provide information, discuss issues and ensure uniformity of the case service system Assists in collection and monitoring Program Outcome data relevant to case service delivery Tracks referrals received and monitors progress Assists the program Management and Service Team Coordinators to develop strategies and plans for improvement when weaknesses or deficiencies are found. Provides input to the Annual Planning Process Attends monthly Day Program Meetings Provides a quarterly report to the CEO regarding the overall quality, effectiveness and efficiency of the case management system and makes recommendations for corrective action if needed Acts as the chair or co-chair of the Quality Assurance Committee May represent EXCEED at community events and funder/referral agency meetings Requirements: QUALIFICATIONS, EDUCATION AND EXPERIENCE 21 years or older Valid California Driver's License Acceptable driving record State minimum required automobile insurance CPR and First Aid Certification within 30 days of employment English grammar and writing skills sufficient to do documentation and report preparation Ability to do crisis intervention counseling Ability to develop curriculum and objectives, evaluate physical, academic and psychological needs and develop rapport with funding sources, staff and all other persons significant in clients' welfare Bachelor's Degree in a Behavioral Science or related field, or equivalent in education and experience in behavioral management program design and implementation Knowledge of programs dealing with developmental disabilities One (1) years of management experience at mid-level (preferred) Three (3) years' experience in related field PHYSICAL ABILITIES Ability to sit, stand, and walk for extended periods of time Ability to perform fine motor tasks such as typing, writing, filing, and handling paperwork Ability to lift and carry up to 25 pounds Sufficient balance to navigate busy work areas Adequate vision and hearing to communicate effectively with staff, clients, and employers MENTAL ABILITIES Ability to prepare reports and summaries and demonstrate basic organization and time-management skills Basic math skills to support financial tracking and funder reporting Professional demeanor with the ability to communicate confidently REPORTING RELATIONSHIP Reports to CEO SUPERVISES Provides direct supervision to the Intake and Client Data Systems Coordinator. Collaborates closely with Program Managers in all departments to ensure effective support of case management activities by Service Team Coordinators and other direct support staff. POSITION CLASSIFICATION Exempt NORMAL WORK SCHEDULE Monday through Friday schedule during standard business hours, with flexibility and availability required as needed to meet business and emergency operational needs.

Job Description MANAGER SURGICAL SERVICES HEMET, CA Under the supervision of the director, the manager will serve as the clinical resource and consultant for the nurses caring for patients in the peri-operative phase of hospitalization and will also provide ongoing training to the nursing staff so as to reach their full potential as professional nurses based on the AORN standards. The Manager provides an optimal practice environment that ensures the delivery of quality patient care and is responsible for planning and managing the patient care. Will oversee the 24-hour operation of the patient care department with accountability for leadership, budget preparation, overall fiscal management, staffing planning, organization, and control. The manager will be a role model of proactive, collaborative work, building relationships across all hospital functions with an interdisciplinary approach to patient care. They will develop programs, policies, procedures, and standards of care to ensure patient's care needs which are assessed, evaluated, and if they are met. CLASS CHARACTERISTICS This class reports to the Director of Surgical Services and is characterized by having assisting with management and budgetary responsibility and control of major patient care units. Major function is independent enough with respect to daily operations that intradepartmental autonomy exists within the broader organizational context. Because operations at this level are fairly independent, departmental policies and procedures can be established independently of other units. Impacts day-to-day operations of facility; however, impact is typically episodic or peripheral to the “business of the business” Examples include: legal interpretations, treasury financing, benefit administration. The position requires a thorough knowledge of the principles and practices of hospital administration and nursing. Education Possession of Bachelor's Degree in Nursing from an accredited college or university. Masters Degree preferred. Experience A minimum of five years previous responsible experience, which included at least three years of experience in a supervisory or administrative capacity with increasing management skill set and responsibility. Demonstrates solid managerial, administrative, scheduling, planning and budgeting skills. Licensure/Certification Possession of a valid license to practice as a Registered Nurse in the State of California. BLS certification ACLS certification CNOR preferred KNOWLEDGE & ABILITIES Knowledge of: Nursing processes and its application to patient care. Principles and methods of supervision and training; basic management skills; problem solving techniques. Exceptional knowledge of managerial theory and its utilization in an acute care surgical setting. Licensure, accreditation and regulatory requirements. Medical terminology and hospital routine. Personnel scheduling, performance evaluations, group dynamics, progressive disciplinary action, teambuilding and conflict management, problem solving and management techniques Clinical area under incumbent's direction. Occupational hazards and safety precautions pertaining to health care and hospital surgical settings. Hospital established policies, quality assurance program, safety, environmental and infection control policies and procedures and Nursing Practice Act of the State of California. Federal, State, and local laws and regulations governing professional aspects of nursing. Ability to: Establish policies and procedures for sub-function independently of other units Function independently in the role and to comply with compulsory training in areas required by rules and bylaws of the Medical Center. Assume other responsibilities and duties as assigned by the Hospital Administrator. Manage emergency or crisis situations; requires judgment/action which could result in undesirable patient outcome. Select, train, motivate, supervise and evaluate the work of a diverse group of employees. Identify opportunities for improvement, and guide the implementation of action plan. Draw upon available resources to accomplish end results but the “how” is typically left to the incumbent to determine or effectively recommend Learn, follow, and direct compliance with policies and procedures and to develop and direct compliance with unit specific policies, procedures, and standards of care/practice. Prepare, review and present reports, recommendations and other correspondence and communications in a clear and concise manner. Interpret licensure and accreditation standards. Prepare and maintain concise and complete records and reports. Monitor critical practice indicators. Analyze and maintain budget accountability. Set, communicate, and monitor performance standards and expectations. Manage time effectively; positively manage change and conflict; make sound decisions by applying productive problem-solving skills. Use productive group dynamics to achieve teamwork. Establish and maintain effective working relationships with internal and external customers. Keep abreast of developments in area of nursing specialization. Evaluate and assess for new services and possess the ability to plan and execute the strategy. Communicate clearly and concisely, both verbally and in writing. Handle stressful situations, including frequent priority changes and workflow interruptions.

Description and Essential Functions Connected By Amazing Employees The City of Murrieta is accepting applications for the position of Parks & Community Services Managerto fill one (1) current vacancy in our Community Services Department. The eligibility list established may be used to fill upcoming vacancies within this classification for up to one (1) year. POSITION After 32 years of dedicated service to the City of Murrieta, the Parks and Community Services Manager is retiring, leaving a legacy of exceptional public service and community impact. Building upon this strong foundation, the City seeks a forward-thinking leader with extensive parks and community services experience and a passion for advancing the Murrieta Community Services Department's vision of creating community through people, parks, and programs. The Department has recently completed a Parks Master Plan and Trails Master Plan and operates under a comprehensive Strategic Plan. The selected candidate will lead a dynamic department supported by outstanding staff, well-established special events, and highly regarded youth and senior centers. DESCRIPTION Under general direction, plans, organizes, oversees and manages the staff and operations of the Parks and Community Services Division, including recreation facilities and programs, special events, facility rentals, parks, and open spaces; manages the effective use of division resources to improve organizational productivity and customer service; provides complex and responsible support to the Community Services Director in areas of expertise; and performs related work as required. SUPERVISION RECEIVED AND EXERCISED Receives general direction from the Community Services Director. Exercises direct supervision over supervisory, technical, and administrative support staff through subordinate levels of supervision. CLASS CHARACTERISTICS This is a management classification responsible for planning, organizing, and managing the staff, operations and activities of the Parks and Community Services Division. Incumbents are responsible for performing diverse, specialized and complex work involving significant accountability and decision-making responsibilities, which include division budget administration, program evaluation and recommendation and implementation of policies, procedures, goals, objectives, priorities and standards for the City's community services programs. Incumbents serve as a professional-level resource for organizational, managerial, and operational analyses and studies. Performance of the work requires the use of considerable independence, initiative, and discretion within broad guidelines. ESSENTIAL FUNCTIONS Management reserves the right to add, modify, or remove job duties as necessary and will make reasonable accommodations to enable qualified individuals to perform the position's essential functions. The omission of a specific duty does not preclude it from being assigned if it is similar, related, or logically aligned with the role's overall responsibilities. * Plans, manages, and oversees the daily functions, operations, and activities of the Parks and Community Services Division including recreation facilities and programs, special events, facility rentals, parks, open spaces, and contracted services * Participates in the development and implementation of goals, objectives, policies, and priorities for assigned programs; recommends within division policy, appropriate service and staffing levels; recommends and administers policies and procedures * Participates in the development, implementation, and administration of the division budget; determines funding needed for staffing, equipment and supplies; ensures compliance with budgeted funding * Develops and standardizes procedures and methods to improve and continuously monitors the efficiency and effectiveness of assigned programs, service delivery methods, and procedures; assesses and monitors workload, administrative and support systems, and internal reporting relationships; identifies opportunities and makes recommendations for improvement * Participates in the selection of, trains, motivates, and evaluates assigned personnel; works with employees on performance issues; recommends and implements discipline and termination procedures * Develops and manages requests for proposals for professional and/or contracted services; prepares scope of work and any technical specifications; evaluates proposals and recommends award; negotiates contracts; administers contracts to ensure compliance with City specifications and service quality * Participates in the planning, design, development, negotiation and implementation of Capital Improvement Projects (CIP) for existing and proposed facilities; meets with consultants on project development and design; reviews conceptual designs and working drawings; oversees the work of contractor and negotiates change orders; accepts turnover documents from contractors * Coordinates the formation of Landscaping and Lighting Districts (LLD's) for developers requesting the dedication of common area landscape and lighting for the City to perform ongoing maintenance; performs all administrative and fiscal coordination tasks and document preparation associated with the formation of the LLD's ensuring compliance with public hearings and voting processes * Prepares and presents staff and agenda reports and other necessary correspondence related to assigned activities and services; presents reports to various commissions, committees, and boards * Conducts a variety of organizational and operational studies and investigations; recommends modifications to assigned programs, policies, and procedures, as appropriate * Serves as a liaison for assigned functions with other City departments, divisions and outside agencies; provides staff support to commissions, committees and task forces as necessary * Attends and participates in professional group meetings; stays abreast of new trends and innovations in the field of recreation programming and natural resource management; researches emerging products and enhancements and their applicability to City needs * Monitors changes in regulations and technology that may affect operations; implements policy and procedural changes after approval * Receives, investigates, and responds to difficult and sensitive problems and complaints in a professional manner; identifies and reports findings and takes necessary corrective action * Directs the establishment and maintenance of working and official division files * Ensures staff compliance with City and mandated safety rules, regulations, and protocols * Performs other duties as assigned Minimum Qualifications EDUCATION AND EXPERIENCE Any combination of education, training, and experience that provides the required knowledge, skills, and abilities may be considered qualifying. A typical way to obtain the required qualifications includes: Required: * Equivalent to a bachelor's degree from an accredited college or university with major coursework in recreation administration, public or business administration, or a related field * Five (5) years of increasingly responsible management and/or administrative experience in parks and recreation program administration, of which two (2) years should be in a management capacity LICENSES AND CERTIFICATIONS Ability to travel to meetings, trainings, site visits, and special events throughout the City may be required. Employee must have access to reliable transportation as needed SPECIAL REQUIREMENTS Must successfully complete a comprehensive background investigation, which includes a state and federal fingerprint-based background check (Live Scan), driving records screening, and a non-safety pre-employment physical and drug screening exam. Knowledge, Skills and Abilities / Physical Demands and Environmental Conditions KNOWLEDGE OF * Administrative principles and practices, including goal setting, program development, implementation, and evaluation, and project management * Principles and practices of budget development and administration * Principles and practices of employee supervision, including work planning, assignment, review and evaluation, and the training of staff in work procedures * Principles and practices of leadership * Principles and techniques for working with groups and fostering effective team interaction to ensure teamwork is conducted smoothly * Applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned areas of responsibility * Organization and management practices as applied to the development, analysis, and evaluation of programs, policies, and operational needs of the assigned area of responsibility * Principles and practices of contract administration and management * Community cultural and socio-economic demographics as it relates to recreation programming * Procedures for planning, implementing, and maintaining a variety of recreation and leisure activities and programs through community participation * Principles and practices of park planning and design * Recreational, cultural, age-specific, and social needs of the community * Complex arithmetic and statistical techniques * Principles and practices of project and program management * Techniques for effectively representing the City in contacts with governmental agencies, community groups, and various business, professional, educational, regulatory, and legislative organizations * Recent and on-going developments, current literature, and sources of information related to the operations of the assigned division * Methods and techniques of preparing technical and administrative reports, and general business correspondence * City and mandated safety rules, regulations, and protocols * Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed * The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar * Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff ABILITY TO * Plan, organize, oversee and manage the staff and operations of the Parks and Community Services Division * Develop and implement goals, objectives, practices, policies, procedures, and work standards * Prepare and administer large and complex budgets; allocate limited resources in a cost-effective manner * Provide administrative, management, and professional leadership for the division * Select and supervise staff, provide training and development opportunities, ensure work is performed effectively, and evaluate performance in an objective and positive manner * Understand, interpret, and apply all pertinent laws, codes, regulations, policies and procedures, and standards relevant to work performed * Evaluate and develop improvements in operations, procedures, policies, or methods * Develop, plan, coordinate, and implement a variety of recreational programs and facilities suited to the needs of the community * Negotiate and administer contracts * Manage and monitor complex projects ensuring compliance with project specifications and budgets * Make accurate arithmetic, financial, and statistical computations * Prepare clear and concise reports, correspondence, policies, procedures, and other written materials * Research, analyze, and evaluate new service delivery methods, procedures, and techniques * Analyze, interpret, summarize, and present technical information and data in an effective manner * Conduct complex research projects, evaluate alternatives, make sound recommendations, and prepare effective technical staff reports * Effectively represent the division and the City in meetings with governmental agencies, community groups, and various businesses, professional, and regulatory organizations, and in meetings with individuals * Direct the establishment and maintenance of a variety of filing, record-keeping, and tracking systems * Independently organize work, set priorities, meet critical deadlines, and follow-up on assignments * Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks * Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax * Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines * Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work PHYSICAL DEMANDS Must possess mobility to work in a standard office setting and use standard office equipment, including a computer and to operate a motor vehicle to visit various City and meeting sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. This is primarily a sedentary office classification although standing and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects weighing up to 25 pounds. ENVIRONMENTAL CONDITIONS Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures. Supplemental Information APPLICATION PROCEDURE A City application form and resume must be submitted online. Applicants can apply online at******************* SELECTION PROCESS Candidates must clearly demonstrate through their application materials that they meet the employment standards outlined above. All properly completed applications will be reviewed, and the most appropriately qualified individuals will be invited to continue in the selection process. Examinations for the position may consist of any combination of appraisal interview, performance test and writing exercise to evaluate the applicant's skill, training, and experience for the position. Successful applicants will be placed on an eligibility list. The City may also merge lists. SPECIAL EMPLOYMENT REQUIREMENTS The selected candidate(s) must successfully complete pre-employment clearances, which may include a physical, drug screen, and Live Scan background investigation. Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter. The selected candidate will be required to report known or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requirement to Report Child Abuse prior to commencing employment. EQUAL EMPLOYMENT OPPORTUNITY The City of Murrieta is committed to providing equal employment opportunities to all employees and applicants for employment. All employment practices such as recruitment, selection, and promotions are administered in a manner designed to ensure that employees and applicants for employment are not subjected to discrimination on the basis of race, color, religion, sex, sexual orientation, national origin, age (over 40), marital or veteran status, genetic information, gender identity, gender expression, medical condition, disability, or any other basis that is inconsistent with federal, state or local laws. THE COMMUNITY Located just north of San Diego County, the City of Murrieta is home to approximately 120,000 people. Central to all of Southern California, residents of Murrieta live in one of the safest cities in the U.S. With top-ranked schools, 53 parks, and 1,300 acres of parks, trails, and open space, it is consistently ranked the top place to live in SW Riverside County. With a dynamic business environment, one of the lowest unemployment rates in the state, and a high median income. Murrieta offers its residents an exceptional quality of life in an engaged and connected community. FLSA Status:Exempt Organization:Management Professional & Confidential Adopted: 6/20/2018 THE CITY OF MURRIETA ORGANIZATIONAL VALUES Integrity We are ethical, honest, and fair in all we do. Public Service We deliver responsive and caring service to our community, customers, colleagues, and region. Professionalism We exemplify professionalism through our knowledge, accountability, initiative, and dedication. Teamwork We thrive in a positive work environment noted for collaboration, support, diversity, and balance. Leadership We demonstrate leadership, guide stewardship of resources, and cultivate a vision for the future.

OPEN NOW With 100 years of experience, our commitment to our employees and our customers is strong. See why we are one of the largest, locally-owned auto groups in Southern California. Using a "hands-on" approach to management and an open-door policy, the Moss family maintains a policy that treats customers and employees with the same standard of commitment that generates measurable success year after year. Simply put, the business is run according to the same principles of value, fairness, and teamwork that Red Moss, Sr. began with in 1921. We have immediate openings -- start an exciting career with Moss Bros. Auto Group today! Benefits Medical, Dental, and Vision Insurance Life Insurance 401(k) Plan Free Strayer University College Courses to Earn a 4-Year Degree Paid Vacation Paid Training Paid Sick Leave Employee Vehicle Purchase Program Responsibilities Assist customers in servicing, repairing and explaining each service needed Understand customer; match requirements and concerns to various service options Explain service being performed and keep customer informed and updated throughout the service of their vehicle Stay up to date on new products, features, accessories and attending product training as required Maintain a service customer follow up system that supports repeat and referral business and contributes to customer happiness Hire and supervise all service department personnel, as well as monitor their performance in servicing customers Craft goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately Qualifications A minimum of 3 years of experience as a service manager Strong focus on providing excellent customer service High school diploma or higher education Clean driving record & valid driver's license Driven personality, eager to improve and able to work within and support internal teams We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

About our Company Ponte Vineyard Inn is a Four Diamond, 90 room, boutique hotel located next to Ponte Winery and are surrounded by 300 acres of mature vineyards and views of rolling hills. We are a short drive from most of Southern California and enjoy hosting folks who want a break from city life. Our guests visit us seeking a relaxing day or overnight stay in the country. We have become the benchmark for great service among Temecula wineries. Our associates are dedicated to delighting guests by providing excellent hospitality and serving great wine and food in a beautiful environment. Summary: We are a Trip Advisor Top 10 Hotel in the U.S. and our 90 room boutique Hotel boast stunning views of our beautiful Temecula Wine Country ranch. We are seeking an experienced Hospitality Services Manager to manage the day-to-day operations of the hotel including front desk, bell, valet, concierge, PBX, night audit, housekeeping and food and beverage in addition to hiring, training and retaining a highly motivated staff. The Hospitality Services Manager will provide guests with a quality, consistent, and friendly hotel experience which exceeds their expectations during every visit. Compensation: $70,000 - $75,000 annually DOE Benefits Per Company Plan Details Medical, Dental, Vision 401k Matching Plan Life Insurance Hospital Confinement Plan Pet Insurance 3 Weeks of PTO 2 paid Holidays (Thanksgiving + Christmas) + 6 Floating Holidays *The terms and conditions associated with each Benefit are outlined in the Associate Handbook, additional documentation provided by Human Resources, or within the policies of the carriers providing the benefits* Schedule: Weekends + Holidays are a must Hours/Days vary by hotel needs Essential Duties and Responsibilities STANDARDS AND POLICIES : Ensure the safety of guests and associates. Be familiar with hotel emergency procedures and provide calm, reassuring assistance to guests and fellow associates in the event of an emergency. Assess safety procedures and update as necessary. Understand and adhere to environmental standards set by the hotel Understand and adhere to the Ponte values and service standards. Perform any other duties as requested by the Hotel Manager GUEST RELATIONS: Diplomatically and effectively handle all guest complaints, including difficult and unusual occurrences. Ensures guests are satisfied with outcome. Be familiar with hotel information necessary to enhance customer satisfaction, including rate structures, specials and restrictions, room types and suites available, and hotel services including costs and location. Assist Hotel Manager with handling guest incident reports and associates accident reports. Complete documentation and follow up on any action items. Assist with Developing and being familiar with all hotel information necessary to enhance customer satisfaction, including rate structures, specials and restrictions, room types and suites available, and hotel services, including costs and location. Report food and beverage disputes (including disputed charges and guest complaints) to Hotel Manager and food and beverage manager. Resolve the concern to ensure the guest is satisfied. GUEST ROOMS: Coordinate with Housekeeping on a daily basis. Verify status of rooms to ensure they are ready for check in. Coordinate with Maintenance. Coordinate daily room assignments according to special events, hotel occupancy, guest requests, etc. Inspect VIP rooms. Ensure “Special Event” Bride and Groom rooms are reserved according to contract. Ensure special requests are confirmed. FOOD AND BEVERAGE: Coordinate with food and beverage department regularly to verify the department is prepared to exceed guest's expectations. Step in as a support member when needed. Coordinate with leadership team to ensure department and company policies are being followed. Assist with staff training as needed Communicate with guests and assist with special requests related to food and beverage as needed. Follow up on health department related reports and assist in addressing concerns as needed. DEPARTMENT STAFFING, TRAINING AND MANAGING: Assist with developing and maintaining the training program and train Guest Service Supervisors, Front Desk Agents and Bell Persons/Valet to properly onboard new associates. Ensure associates have met standard based on graded assessments. Develop and maintain concierge information to ensure associates may utilize the appropriate resources when assisting guests. Understand and train staff members on ADA regulations. COMMUNICATIONS: Ensure that all staff members are kept informed of property activities and status changes. Maintain a professional working relationship and promote open lines of communication with other managers, employees and all other departments. ADMINISTRATION AND MANAGERIAL: Prepare agenda for and execute associate staff meetings. Complete and review daily MOD report, take action as needed. Review daily arrivals list and pass downs with guest services supervisors and front desk agents. Fill in where needed to maintain service standards and efficient operations. Participate in Management Meetings as needed. Complete monthly safety inspections and make corrections as necessary. Monitor quality and standards by participating in periodic overnight stays. Provide feedback and suggestions. Review Group Resumes and communicate with sales and marketing regarding groups. Ensure Front Desk Associates are informed of group needs and prepared for group arrivals and departures. Ensure labor schedule is focused around group. Follow up on guest requests to ensure completion. Know Housekeeping Department's basic functions. Step in to inspect rooms as needed. Assist in overseeing the housekeeping department in the Housekeeping Manger's absence as needed. Reconcile and confirm Online Travel Agent (OTA) reservations and verify billing is correct, submit to Hotel Manager for invoice approval. Ensure reservations are coded properly to ensure proper accounting of rates and OTA type. Understand and uphold the AAA - Four Diamond rating guideline. Contribute to and attend weekly operations meeting. Complete facility property walks with operations team. Communicate and delegate task items for areas of attention. Create associate work schedule based on labor budget and forecasted occupancy. Be familiar with corporate accounts and ensure reservations and billing is set up appropriately. Create associate work schedule based on labor budget and forecasted occupancy Create and implement special packages in collaboration with Hotel Manager and Marketing Manager. Build package in to PMS and monitors its availability. Review time cards and labor reports. Submit to accounting weekly. Ensure labor hours and associate scheduling meet labor laws. With guidance from Hotel Manager, monitor room rates and availability and make changes where needed (i.e. removing 2-night stay requirements and restricting discounts as needed). Actively look for ways to improve operation and guest satisfaction, focusing on excellence. Propose a concise plan of action for improvements and implement with approval from Hotel Manager. Knowledge, Skills and Abilities: Ability to provide direction to associates and treat all associates and guests in a respectful manner. Strong ability to multi-task, teach and deliver high levels of customer service. Exhibits integrity (honesty and truthfulness) and takes responsibility for own actions. Has attention to detail. Has natural instincts and insight for finding the best solution to unclear situations. Must have a minimum of three years of hotel experience. Strong verbal and written communication skills. Must have exceptional grooming standards that are consistent with company guidelines. Must be outgoing and able to approach guests and initiate conversation and actively connect with others. Energetic and takes initiative. Ability to make quick and sound decisions. Computer skills with Microsoft Word and Excel. Company Standards: Understand the Ponte Values, and Service Standards. Ensure the safety of guests and associates. Follow the environmental standards set by the Company Treat all associates and guests in a respectful manner. Exhibit integrity (honesty and truthfulness). Perform any other duties as required by your Manager.

Job Description About our Company Ponte Vineyard Inn is a Four Diamond, 90 room, boutique hotel located next to Ponte Winery and are surrounded by 300 acres of mature vineyards and views of rolling hills. We are a short drive from most of Southern California and enjoy hosting folks who want a break from city life. Our guests visit us seeking a relaxing day or overnight stay in the country. We have become the benchmark for great service among Temecula wineries. Our associates are dedicated to delighting guests by providing excellent hospitality and serving great wine and food in a beautiful environment. Summary: We are a Trip Advisor Top 10 Hotel in the U.S. and our 90 room boutique Hotel boast stunning views of our beautiful Temecula Wine Country ranch. We are seeking an experienced Hospitality Services Manager to manage the day-to-day operations of the hotel including front desk, bell, valet, concierge, PBX, night audit, housekeeping and food and beverage in addition to hiring, training and retaining a highly motivated staff. The Hospitality Services Manager will provide guests with a quality, consistent, and friendly hotel experience which exceeds their expectations during every visit. Compensation: $70,000 - $75,000 annually DOE Benefits Per Company Plan Details Medical, Dental, Vision 401k Matching Plan Life Insurance Hospital Confinement Plan Pet Insurance 3 Weeks of PTO 2 paid Holidays (Thanksgiving + Christmas) + 6 Floating Holidays *The terms and conditions associated with each Benefit are outlined in the Associate Handbook, additional documentation provided by Human Resources, or within the policies of the carriers providing the benefits* Schedule: Weekends + Holidays are a must Hours/Days vary by hotel needs Essential Duties and Responsibilities STANDARDS AND POLICIES : Ensure the safety of guests and associates. Be familiar with hotel emergency procedures and provide calm, reassuring assistance to guests and fellow associates in the event of an emergency. Assess safety procedures and update as necessary. Understand and adhere to environmental standards set by the hotel Understand and adhere to the Ponte values and service standards. Perform any other duties as requested by the Hotel Manager GUEST RELATIONS: Diplomatically and effectively handle all guest complaints, including difficult and unusual occurrences. Ensures guests are satisfied with outcome. Be familiar with hotel information necessary to enhance customer satisfaction, including rate structures, specials and restrictions, room types and suites available, and hotel services including costs and location. Assist Hotel Manager with handling guest incident reports and associates accident reports. Complete documentation and follow up on any action items. Assist with Developing and being familiar with all hotel information necessary to enhance customer satisfaction, including rate structures, specials and restrictions, room types and suites available, and hotel services, including costs and location. Report food and beverage disputes (including disputed charges and guest complaints) to Hotel Manager and food and beverage manager. Resolve the concern to ensure the guest is satisfied. GUEST ROOMS: Coordinate with Housekeeping on a daily basis. Verify status of rooms to ensure they are ready for check in. Coordinate with Maintenance. Coordinate daily room assignments according to special events, hotel occupancy, guest requests, etc. Inspect VIP rooms. Ensure “Special Event” Bride and Groom rooms are reserved according to contract. Ensure special requests are confirmed. FOOD AND BEVERAGE: Coordinate with food and beverage department regularly to verify the department is prepared to exceed guest's expectations. Step in as a support member when needed. Coordinate with leadership team to ensure department and company policies are being followed. Assist with staff training as needed Communicate with guests and assist with special requests related to food and beverage as needed. Follow up on health department related reports and assist in addressing concerns as needed. DEPARTMENT STAFFING, TRAINING AND MANAGING: Assist with developing and maintaining the training program and train Guest Service Supervisors, Front Desk Agents and Bell Persons/Valet to properly onboard new associates. Ensure associates have met standard based on graded assessments. Develop and maintain concierge information to ensure associates may utilize the appropriate resources when assisting guests. Understand and train staff members on ADA regulations. COMMUNICATIONS: Ensure that all staff members are kept informed of property activities and status changes. Maintain a professional working relationship and promote open lines of communication with other managers, employees and all other departments. ADMINISTRATION AND MANAGERIAL: Prepare agenda for and execute associate staff meetings. Complete and review daily MOD report, take action as needed. Review daily arrivals list and pass downs with guest services supervisors and front desk agents. Fill in where needed to maintain service standards and efficient operations. Participate in Management Meetings as needed. Complete monthly safety inspections and make corrections as necessary. Monitor quality and standards by participating in periodic overnight stays. Provide feedback and suggestions. Review Group Resumes and communicate with sales and marketing regarding groups. Ensure Front Desk Associates are informed of group needs and prepared for group arrivals and departures. Ensure labor schedule is focused around group. Follow up on guest requests to ensure completion. Know Housekeeping Department's basic functions. Step in to inspect rooms as needed. Assist in overseeing the housekeeping department in the Housekeeping Manger's absence as needed. Reconcile and confirm Online Travel Agent (OTA) reservations and verify billing is correct, submit to Hotel Manager for invoice approval. Ensure reservations are coded properly to ensure proper accounting of rates and OTA type. Understand and uphold the AAA - Four Diamond rating guideline. Contribute to and attend weekly operations meeting. Complete facility property walks with operations team. Communicate and delegate task items for areas of attention. Create associate work schedule based on labor budget and forecasted occupancy. Be familiar with corporate accounts and ensure reservations and billing is set up appropriately. Create associate work schedule based on labor budget and forecasted occupancy Create and implement special packages in collaboration with Hotel Manager and Marketing Manager. Build package in to PMS and monitors its availability. Review time cards and labor reports. Submit to accounting weekly. Ensure labor hours and associate scheduling meet labor laws. With guidance from Hotel Manager, monitor room rates and availability and make changes where needed (i.e. removing 2-night stay requirements and restricting discounts as needed). Actively look for ways to improve operation and guest satisfaction, focusing on excellence. Propose a concise plan of action for improvements and implement with approval from Hotel Manager. Knowledge, Skills and Abilities: Ability to provide direction to associates and treat all associates and guests in a respectful manner. Strong ability to multi-task, teach and deliver high levels of customer service. Exhibits integrity (honesty and truthfulness) and takes responsibility for own actions. Has attention to detail. Has natural instincts and insight for finding the best solution to unclear situations. Must have a minimum of three years of hotel experience. Strong verbal and written communication skills. Must have exceptional grooming standards that are consistent with company guidelines. Must be outgoing and able to approach guests and initiate conversation and actively connect with others. Energetic and takes initiative. Ability to make quick and sound decisions. Computer skills with Microsoft Word and Excel. Company Standards: Understand the Ponte Values, and Service Standards. Ensure the safety of guests and associates. Follow the environmental standards set by the Company Treat all associates and guests in a respectful manner. Exhibit integrity (honesty and truthfulness). Perform any other duties as required by your Manager.

Retail Lead is responsible in assisting the day to day operation and maintenance of the retail shops at ACRM. Retail Lead is responsible for assisting in the supervision of the retail staff of job duties and assignments. Essential Duties and Responsibilities (other duties may be assigned) Ensures bank is counted and balanced with Cash Cage. Oversees the purchase, monthly inventory process and stocking of all retail merchandise.. Maintain orderly and neat presentation of retail merchandise; directs and oversee the replenishment of merchandise. Monitors sales versus purchases to ensure proper levels of merchandise are ordered and maintained Perform duties and follow all procedures related to the opening and closing of the retail shop. Monitor and report any problems or issues with regard to the operation of retail shop to Retail Manager. Assists with the hiring, training, and disciplinary actions of the Retail Services department. Assists and directs Team Members with assignments and duties. Provides excellent customer service to both guest and internal clients. Must comply with all applicable ACCRS and SRC System of Internal Controls, Standard Operating Procedures and all Tribal Regulations. Supervisory Responsibilities Retail Clerk Access to Sensitive Areas and Information As per the ACGC Access Matrix Signatory Ability HR forms Qualifications Required Education and/or Experience High school diploma or G.E.D. 2-3 years of guest service experience and/or training or equivalent combination of education and experience. Ability to work with other departments and have excellent customer service skills. Must be able to communicate in English. Qualification Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Working Conditions/Physical Demands To perform this job successfully, the individual must be able to stand, move and work throughout the retail shops, offices, basement, and various areas of the properties, including walking up to 1 mile, climbing stairs. Must be able to work in a smoke filled environment. The individual must be able to work with various levels of noise in the work environment which is usually moderate. Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a minimum of 25 lbs. on an intermittent basis, and sufficient dexterity of hand in order to use office equipment including, but not limited to: a computer keyboard, calculator, general office equipment and multi-line telephone. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The **Customer Operations Manager** focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations. The Manager may lead a brand or a function and all brands, depending on the size of the location. **What You'll Do:** + Responsible for daily customer operations and revenue generation for their assigned function + Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes + Resolves customer issues, ensuring a positive customer experience + Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS) + Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW) + Actively engages in effective communication plans focused on building employee engagement in order to achieve business results + Conducts performance evaluations that are timely and constructive, where applicable + Participates in the recruiting process, as required + Provides management with various updates and indicators as requested + Remains current on all administrative duties according to company policy **What We're Looking For:** + 1-3 years' experience in Customer Service or Operations. Car Rental, Hospitality or Tourism experience preferred. + High School Diploma required, Bachelor's Degree preferred + Moderate proficiency in Microsoft Office Suite + Ability to collaborate with internal and external stakeholders + Flexible and adaptable; ability to work effectively in ambiguous situations + Excellent verbal and written communication skills + Ability to address and resolve customer service challenges + Results driven, ability to make decisions and help solve problems + Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team + Ability to drive process and organizational change + Ability to influence + Ability to motivate teams and keep a positive attitude in a fast-paced environment + Ability to work under minimal supervision with a goal-oriented mindset + Ability to see the big picture and leverage critical thinking and decision-making skills + Excellent organization, time management, delegation, and prioritization skills. + Courageous leadership and accountability **What You'll Get:** + The starting salary for this role is $70,304 annually, commensurate of experience. + Bonus: Eligible + Stock: Eligible + Stock Options: Eligible + Profit Sharing: Eligible + Bonus Plans: Eligible + Reimbursement for Travel Expenses (as applicable, per Company policy guidelines) + Paid Time Off / Vacation / Paid observed Holidays (Accruals start at 1.25 Days a Month, 4 Floating Holidays, 9 Paid Observed Holidays) + Benefits: Further program information can be found here at HertzBenefits.com. To include, but not limited to: + Up to 40% off the base rate of any standard Hertz Rental + Medical, Dental & Vision plan options + Life Insurance: (Hertz-paid Basic Life Insurance provides coverage equal to one-times your base annual pay, at no cost to you) + Retirement programs, including 401(k) employer matching: Hertz will match your contributions dollar for dollar on the first 3% you contribute and 50 cents per dollar on the next 2% you contribute. + Paid Parental Leave & Adoption Assistance + Employee Assistance Program for employees & family + Educational Reimbursement & Discounts + Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness + Perks & Discounts -Theme Park Tickets, Gym Discounts & more The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. **US EEO STATEMENT** At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran

MANAGER SURGICAL SERVICES HEMET, CA Under the supervision of the director, the manager will serve as the clinical resource and consultant for the nurses caring for patients in the peri-operative phase of hospitalization and will also provide ongoing training to the nursing staff so as to reach their full potential as professional nurses based on the AORN standards. The Manager provides an optimal practice environment that ensures the delivery of quality patient care and is responsible for planning and managing the patient care. Will oversee the 24-hour operation of the patient care department with accountability for leadership, budget preparation, overall fiscal management, staffing planning, organization, and control. The manager will be a role model of proactive, collaborative work, building relationships across all hospital functions with an interdisciplinary approach to patient care. They will develop programs, policies, procedures, and standards of care to ensure patient's care needs which are assessed, evaluated, and if they are met. CLASS CHARACTERISTICS This class reports to the Director of Surgical Services and is characterized by having assisting with management and budgetary responsibility and control of major patient care units. Major function is independent enough with respect to daily operations that intradepartmental autonomy exists within the broader organizational context. Because operations at this level are fairly independent, departmental policies and procedures can be established independently of other units. Impacts day-to-day operations of facility; however, impact is typically episodic or peripheral to the “business of the business” Examples include: legal interpretations, treasury financing, benefit administration. The position requires a thorough knowledge of the principles and practices of hospital administration and nursing. Education Possession of Bachelor's Degree in Nursing from an accredited college or university. Masters Degree preferred. Experience A minimum of five years previous responsible experience, which included at least three years of experience in a supervisory or administrative capacity with increasing management skill set and responsibility. Demonstrates solid managerial, administrative, scheduling, planning and budgeting skills. Licensure/Certification Possession of a valid license to practice as a Registered Nurse in the State of California. BLS certification ACLS certification CNOR preferred KNOWLEDGE & ABILITIES Knowledge of: Nursing processes and its application to patient care. Principles and methods of supervision and training; basic management skills; problem solving techniques. Exceptional knowledge of managerial theory and its utilization in an acute care surgical setting. Licensure, accreditation and regulatory requirements. Medical terminology and hospital routine. Personnel scheduling, performance evaluations, group dynamics, progressive disciplinary action, teambuilding and conflict management, problem solving and management techniques Clinical area under incumbent's direction. Occupational hazards and safety precautions pertaining to health care and hospital surgical settings. Hospital established policies, quality assurance program, safety, environmental and infection control policies and procedures and Nursing Practice Act of the State of California. Federal, State, and local laws and regulations governing professional aspects of nursing. Ability to: Establish policies and procedures for sub-function independently of other units Function independently in the role and to comply with compulsory training in areas required by rules and bylaws of the Medical Center. Assume other responsibilities and duties as assigned by the Hospital Administrator. Manage emergency or crisis situations; requires judgment/action which could result in undesirable patient outcome. Select, train, motivate, supervise and evaluate the work of a diverse group of employees. Identify opportunities for improvement, and guide the implementation of action plan. Draw upon available resources to accomplish end results but the “how” is typically left to the incumbent to determine or effectively recommend Learn, follow, and direct compliance with policies and procedures and to develop and direct compliance with unit specific policies, procedures, and standards of care/practice. Prepare, review and present reports, recommendations and other correspondence and communications in a clear and concise manner. Interpret licensure and accreditation standards. Prepare and maintain concise and complete records and reports. Monitor critical practice indicators. Analyze and maintain budget accountability. Set, communicate, and monitor performance standards and expectations. Manage time effectively; positively manage change and conflict; make sound decisions by applying productive problem-solving skills. Use productive group dynamics to achieve teamwork. Establish and maintain effective working relationships with internal and external customers. Keep abreast of developments in area of nursing specialization. Evaluate and assess for new services and possess the ability to plan and execute the strategy. Communicate clearly and concisely, both verbally and in writing. Handle stressful situations, including frequent priority changes and workflow interruptions.