Customer service manager jobs in Rio Rancho, NM - 240 jobs
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Transportation Area Manager
Amazon 4.7
Customer service manager job in Albuquerque, NM
At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and dependable people. Amazon is seeking Transportation Area Managers to work throughout the country. Amazon is one of the most recognizable brand names in the world and we distribute over a billion shipments each year to our loyal customers.
Four key areas that you'll always focus on are the safety, quality, customer experience, and productivity of your department. Key responsibilities include:
- Collaborate with site leadership on quality and Customer Experience metrics, including the root cause analysis of problem areas
- Streamline logistics in the operation through the implementation of standard work and team leadership
- Support and commit to all safety programs and OSHA compliance to ensure a safe work environment for all associates
- Proactively identify and lead process improvement initiatives and Lean tools
Supervisory Responsibilities:
You and your team of Transportation Associates are responsible for Amazon customers receiving their orders. You are responsible for ensuring that you have properly trained people, and that their needs are addressed so they can focus on their jobs. Support, mentor, and motivate your hourly workforce. Manage safety, quality, productivity, and customer delivery promises. In addition, one of the most important aspects of your job is to lead change at internet speed because innovation has made us the global company that we are today.
Amazon offers competitive packages, growth potential and a challenging and inclusive work environment.
Please review the Field Ops Transfer Policy on Inside to ensure you are eligible to apply for this role. *******************************************************************************************
Basic Qualifications
- 2+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Preferred Qualifications
- 1+ years of performance metrics, process improvement or lean techniques experience
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $70,000/year in our lowest geographic market up to $100,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************* . This position will remain posted until filled. Applicants should apply via our internal or external career site.
$70k-100k yearly 7d ago
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MHTs- Days
Amergis
Customer service manager job in Albuquerque, NM
The Mental / Psychiatric Health Technician cares for individuals with psychiatric conditions as well as a variety of substance use disorders, following the instructions of physicians, nurses or other health practitioners. The Behavioral Health Technician monitors a patients' safety, physical and emotional well-being and report directly to medical staff.
Minimum Requirements:
High School diploma or equivalent required
Associate's degree in behavioral studies or related field, or equivalent experience preferred (or per facility requirements)
Minimum of one (1) year relevant experience preferred
Current CPR if applicable
TB Questionnaire, PPD or chest x-ray if applicable
Current Health certificate (per contract or state regulation)
Must meet all federal, state and local requirements
Must be at least 18 years of age
Benefits
At Amergis, we firmly believe that our employees are the heartbeat of our organization and we are happy to offer the following benefits:
Competitive pay & weekly paychecks
Health, dental, vision, and life insurance
401(k) savings plan
Awards and recognition programs
*Benefit eligibility is dependent on employment status.
About Amergis
Amergis, formerly known as Maxim Healthcare Staffing, has served our clients and communities by connecting people to the work that matters since 1988. We provide meaningful opportunities to our extensive network of healthcare and school-based professionals, ready to work in any hospital, government facility, or school. Through partnership and innovation, Amergis creates unmatched staffing experiences to deliver the best workforce solutions.
Amergis is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
$26k-41k yearly est. 3d ago
Team Lead Customer Service (Full-Time)
Hvfollettlocation
Customer service manager job in Albuquerque, NM
The Team Lead CustomerService works closely with the Store Manager to coordinate the work activities of team members, including training on company, client, and store operating policies and programs, as well as day-to-day store cashier operations and cash handling. Acts as leader on duty, responding to customer and team member concerns in the absence of the store manager, as well as opening and closing the store and ensuring all bookstore property and team members are safe and secure.
Responsibilities
Leads the work activities of department team members, PT, and Temporary including:
Ensures shelves and other displays are stocked, restocked, and maintained according to company standards.
Ensures markups or markdowns are taken according to company directives.
Greets and assists customers with inquiries and purchases utilizing a cash register to process payments and refunds and resolves escalated customer issues.
Partners to create and maintain a Hassle Free customerservice culture, focused on solutions-based selling and an exceptional customer experience.
Verifies cashier daily balancing of cash drawers for accuracy while ensuring safe cash handling policies and procedures are followed, including cash, checks, and credit/debit cards.
Coordinates the work activities of team members, including conducting training for new employees. Ensures that the team members understand and follow Corporate and store policies and procedures.
Receives and verifies orders and completes store reports.
May be a key holder and responsible for opening and/or closing the store.
Understands and processes website orders, including picking merchandise and shipping orders.
Maintains neat and clean store and work areas.
May assist other team members with completing the work of the department.
Performs other duties as assigned.
Pay Range $12.00-$24.33/hour
$12-24.3 hourly 1d ago
Customer Service Lead (1919)
The Recreational Group 4.4
Customer service manager job in Albuquerque, NM
Company: Purchase Green
Job Title: CustomerService Lead Department: Sales
Reports To: Store ManagerCustomerService Lead's (CSL) are the primary contact for customers and are responsible for delivering exceptional customerservice by answering questions, processing orders, and working collaboratively with all Purchase Green employees to successfully meet customer needs. They work in the showroom and provide samples of grass.
Essential Duties and Responsibilities:
The essential functions include, but are not limited to the following:
1. Provide estimates, process invoices, and accept payment from customers and contractors.
2. Track and audit leads by entering information into the customerservice program and setting follow-up dates.
3. Have knowledge of products, pricing, sales, marketing, and customer trends.
4. Calculate square footage, linear footage, area, circumference, volume, percentages, and
discounts.
5. Collect documentation and approve resale tax adjustments and/or contractor pricing discounts.
6. Assists with inventory to ensure availability for customers.
7. Generate Bills of Lading (BOLs) and shipping documents
8. Have knowledge of products, pricing, sales, marketing, and customer trends.
9. Review warranty claims and procedures.
10. Communicate effectively in writing and orally with customers, vendors, and employees.
11. Assists with analyzing sales information and identifies current and future product needs.
12. Maintain a safe and clean office environment and assist in training new employees.
13. Regular on-site attendance during business hours according to the work schedule.
14. Other duties as assigned.
Work Environment:
•Noise level in the work environment is moderate to frequently loud.
•May occasionally walk on slippery or uneven surfaces.
•Will climb ladders and work off elevated surfaces on an occasional basis.
•May occasionally work in extreme weather indoors or outdoors.
Benefits:
Eligible for 401k after a completion of 30 days of employment
Eligible of medical insurance after a completion of 30 days of employment
Paid Time Off
Holiday Pay
Qualifications
Minimum Qualifications:
•Two years' sales experience or comparable customerservice experience.
•Strong customerservice skills with a positive, friendly and upbeat attitude.
•Interpersonal skills conducive to team building.
•Strong computer skills, especially Word, Excel, Google Docs, and type 45 WPM.
•Knowledge of customerservicemanagement programs.
•Strong organizational skills and ability to prioritize tasks.
•Knowledge of basic tools, equipment, and machinery functions.
•Clean driving record
*Spanish speaking preferred but not required
Physical Demands:
•Ability to stand, sit, or walk for up to eight hours per day.
•Ability to crouch, bend, climb stairs/ladder and lift frequently for extended periods.
•Ability to lift, pull or push 25 pounds alone.
$29k-36k yearly est. 13d ago
Service Manager - Big O Tire
Leeds West Group 4.3
Customer service manager job in Rio Rancho, NM
A ServiceManager exemplifies professional integrity, strong leadership skills, robust business acumen, extensive knowledge of automotive industry practices and procedures, and a passion for delivering quality work, exceptional customerservice, and exceeding business goals while supporting and collaborating with the Store Manager and managing daily operations of the service department. A ServiceManager must exercise discretion and independent judgment with respect to matters that have a significant impact on business operations.
Essential Functions, Duties, and Responsibilities
Manage the service department's daily operations, including scheduling, staffing, customer satisfaction, and workflow optimization.
Ensure all services are completed efficiently, accurately, timely, and in compliance with company, safety, and industry standards.
Analyze and monitor key performance indicators (KPIs) to track service department performance and identify areas for improvement.
Develop and implement strategies for customer retention and future business growth to maximize and exceed business objectives and sales and profitability goals.
Provide legendary customerservice and ensure customer satisfaction through professional and effective customer interactions and communications. This includes but is not limited to achieving high call conversion rates, correctly applying sales promotions and discounts, promoting financing options, ensuring quality repair services, conducting post-service follow-ups, obtaining positive customer reviews, and effectively resolving customer concerns and complaints promptly.
Serve as the primary point of contact for customers regarding service inquiries, estimates, and concerns.
Manage parts inventory, procurement, and supply chain relationships to ensure adequate stock levels and timely availability of parts for repairs and maintenance services.
Monitor parts pricing, margins, and usage trends to optimize inventory management and profitability.
Oversee, analyze, manage, and control inventory levels, inventory shrinkages, business costs and expenses, responsible use of P-Card, payroll management, injury and damage claims, and more to support business objectives and budgets.
Act as a key holder for the facility and successfully fulfill opening and closing procedures, including but not limited to nightly deposits, system close-out procedures, responding to alarms and security concerns after hours, and more.
Analyze, reduce, and minimize workplace safety concerns, injuries, and damages through training, enforcement, and service team compliance with OSHA and company safety policies, procedures, and industry best practices.
Ensure test drives are conducted correctly and in accordance with company policy, procedures, safety best practices, and traffic laws.
Maintain a clean, organized, and safe work environment in accordance with company policies and OSHA regulations.
Stay current on industry trends, technology advancements, and regulatory changes affecting automotive repair and safety.
Collaborate with the Store Manager and senior management to develop and execute business plans, directives, initiatives, programs, budgets, and more.
Perform other duties as assigned.
Supervisory Responsibilities
Direct supervisory responsibility, including the authority to direct, train, develop, mentor, support, evaluate, and effectively discipline service employees to ensure high-quality workmanship, customer satisfaction, and workplace culture.
Participates in and provides recommendations for the hiring, firing, advancement, promotion, or any other change of status of other employees.
Lead and foster a strong, inclusive, and cohesive team environment and culture to effectively value and develop employees, exceed business goals, and provide legendary customerservice.
Implement, champion, and enforce business and leadership initiatives, directives, policies, procedures, best practices, and programs through conducting team meetings, training, audits, and more.
Manage the workflow, quality of work, and work schedules for all service employees.
Required Competencies
Strong sense of integrity.
Excellent people management skills.
Excellent analytical, decision-making, and problem-solving skills.
Excellent active listening skills.
Excellent verbal and written communication skills.
Excellent interpersonal, supervisory, diplomacy, and leadership skills.
Excellent sales and customerservice skills.
Extensive knowledge of the automotive industry, automotive repair, business acumen, finance principles, procedures, and best practices.
Strong technical knowledge of automotive systems, diagnostics, and repair procedures.
Excellent organizational skills and attention to detail.
Excellent time management skills.
Proficient with technology, computer, and software systems, including Digital Vehicle Inspections (DVI).
Proficient in inventory and expense management.
Ability to thrive in a high-paced sales environment.
Ability to provide and receive constructive feedback.
Ability to manage priorities, multitask, and complete objectives with minimal supervision.
Ability to meet consistent attendance expectations.
Required Education, Credentials, and Experience
Minimum age requirement of eighteen years.
An active and unrestricted driver's license is required.
A high school diploma or equivalent is required; a bachelor's degree in business management or a related field is a plus.
A minimum of three years of related experience is required.
A minimum of three years of managerial experience is preferred.
Work Authorization & Employment Eligibility
Must be legally authorized to work within the United States while employed by Leeds West Groups.
Successful completion of background check.
Successful completion of a Motor Vehicle Records (MVR) check and ability to maintain a clean driving record.
Workplace Culture, Conduct, and Expectations
In support of a positive, professional, safe workplace culture and environment, we adhere to a zero-tolerance policy for drugs, alcohol, weapons, violence, harassment, or discrimination in accordance with our company policies and employment laws, as applicable. Additionally, employees are expected to conduct themselves positively, respectfully, ethically, and professionally.
Work Environment
This job operates in a fast-paced automotive retail and repair environment where employees are regularly exposed to indoor and outdoor climates and changing temperatures, automotive tools, equipment, fluids, and chemicals. The proper enforcement and use of Personal Protective Equipment (PPE), adherence to uniform standards, and compliance with OSHA safe workplace standards are required.
Physical Demands
This position requires physical strength, agility, dexterity, and endurance to successfully perform the essential job functions in a demanding and dynamic environment.
This position requires frequent standing, walking, bending, kneeling, stooping, crouching, crawling, reaching, driving, climbing, and other repetitive motions; frequent lifting and carrying heavy parts and equipment weighing up to 50 pounds or more; physical endurance to work long hours in a fast-paced environment, often under tight deadlines; precise hand-eye coordination and manual dexterity; and adequate vision, hearing and speaking abilities.
Position Type/Expected Hours of Work This full-time, salary (overtime exempt), onsite position requires at least 50 hours of work per week. Business operations are Monday through Saturday and Sunday at various locations. Hours of operation and days of work may vary by location, business needs, and work schedules. This position regularly requires long hours and frequent weekend work.
Travel
This position requires up to 25% travel between local stores. Overnight travel requirements are less than 5% unless on a particular assignment. Travel and mileage reimbursements may apply, subject to Company policy.
Equal Employment Opportunities
Leeds West Groups provides equal employment opportunities to all employees and employment applicants without regard to race, religion, creed, color, national origin, sex, pregnancy, sexual orientation, gender identity and expression, age, ancestry, citizenship, physical or mental disability, genetic information, marital status, veteran status, or any other classification protected by applicable local, state, or federal laws.
Leeds West Groups meets all its obligations under the Americans with Disabilities Act and state and local disabilities laws. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of their jobs. For questions about the reasonable accommodations process or to request a reasonable accommodation, please contact Human Resources.
Other Duties
Please note that this job description is not designed to cover or contain a comprehensive listing of the activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.
Benefits
Health, dental, and vision insurance
Flexible and health savings account options
Retirement savings plan
Voluntary life and disability insurance plans
Paid time off and holidays
Pay incentive programs
Performance awards
Professional development opportunities and reimbursements
Employee discounts on automotive services and products
Paid uniforms
$37k-49k yearly est. 5d ago
Field Service Manager
Power Motive Corporation 3.8
Customer service manager job in Albuquerque, NM
The Field ServiceManager is responsible for the efficient and profitable operation of the field service department; advising and making recommendations to the ServiceManager with respect to the best interests of the company wherever field service department activities are involved,
Essential Functions:
Ensures all warranty invoicing, to internal and external customers, is completed
Supplies all documents and reports needed to the Service or Branch Manager
Maintains and supplies all truck administrative paperwork, safety requirements and DOT records as necessary to keep the fleet trouble free
Works closely with the Branch/Servicemanager in policy matters as it pertains to the field service operations
Consults with the Branch/Servicemanager in reaching an agreement on annual departmental objectives and carries out programs in order to reach the set objectives
Collaborates with the Training Manager to schedule field technicians into respective schools and classes available to ensure technicians have current and necessary skills
Provides any safety equipment and training to all field service technicians as needed
Works with customers to resolve concerns about service work
Provides easy to read and accurate quotes to internal and external customers and PSSR'S to sell hours in the field service department
Recommends the most cost-effective repair procedure and guideline to all customers and PSSR's
Applies working knowledge of equipment systems to include basic mechanical and elect, and hydraulic systems
Maintains and executes good housekeeping and safety in the work area for the best possible image of the company and safety of the employees
Other duties as assigned by manager
Supervisory Responsibilities:
Oversees Technicians
Assists in the hiring, training, and direction the work of all field service personnel to efficiently perform at the highest level possible
Conducts performance reviews for all Field Service technicians.
Encourages the adherence to the company Principles in Practice and Core Values, and other company policies and guidelines
Required Education and Experience:
High School Diploma or GED
Some college or trade school preferred
5+ years experience servicing heavy equipment
3-5 years administrative/clerical
5+ years customerservice experience
3-5 years sales experience
3-5 years supervisory/management experience
Physical Demands & Competencies:
Standing, walking, talking, sitting, use of hands & hearing
Squatting/Kneeling
Ability to ascend/descend ladders, stairs, etc.
Medium work that includes lifting and/or moving objects up to 32 pounds or more
Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills
Safety & Product Knowledge
Basic knowledge of Microsoft PowerPoint and Access
Intermediate knowledge of Microsoft Outlook and Excel
$39k-53k yearly est. 17d ago
Service Manager
Drive N-Motion 4.1
Customer service manager job in Rio Rancho, NM
Drive N-Motion in Rio Rancho, NM is looking for a go-getter to fill an important role as our full-time ServiceManager. This position assists the ServiceManager and Shop Foreman with our used vehicle reconditioning processes and ensures that we hit our 7-day turnaround target. The ServiceManager would also be required to order parts, create and close repair orders, assist with all required service/part advisor dealership responsibilities; help inspect and perform quality assurance checks on internally owned vehicles and possibly assist with minor vehicle repairs when needed. Do you have experience managing a parts and service department? Are you ready to grow your career with an auto dealership that invests in your professional development? Would you enjoy working with a tight-knit team? If yes, please read on!
This position with our auto dealership earns competitive compensation of $70,000 - $80,000/year. We provide terrific benefits and perks, including health, vision, dental, a 401(k) with company match, paid time off (PTO), and flexible scheduling. If this sounds like the right opportunity for you, apply today to be our ServiceManager!
KICK IT INTO GEAR WITH DRIVE N-MOTION
Since we first opened our doors, Drive N-Motion has become synonymous with affordable and high-quality used cars. With a solid reputation built on trust, we strive to put customer satisfaction at the forefront of everything we do. That is why we provide a huge inventory of dependable used cars and offer a no-hassle, pressure-free client experience. Our dealership also takes great pride in our surrounding community and regularly participates in local charities, youth sports, and holiday events. We truly love our community, and we are always looking for ways to give back!
Our employees are our greatest asset. That is why our goal is to provide them with the tools, resources, and goals they need to perform their very best every day. We heavily invest in our team's professional development, routinely providing training and advancement opportunities because we love to promote from within! At our dealership, we work as a tight-knit team. We hope you'll join us!
YOUR DAY AS A SERVICEMANAGER
As an ServiceManager, you are like the conductor of a fine orchestra. Your job is to ensure that everyone plays their individual parts well so that, together, we produce extraordinary results. Each day, you supervise the work and training of a talented team of technicians, parts staff, service writers, and detailers. Our goal is to recondition used vehicles within seven days of their arrival at our auto dealership, and you ensure that our team works productively and efficiently to achieve that aim.
A successful Assistant ServiceManager will collaborate with the marketing team and actively work towards acquiring new external service opportunities; achieving monthly revenue target goals set by management.
In addition, you work closely with our vendors, and you enjoy maintaining great relationships with them. You also keep an eye on our operations to find ways we can improve our efficiency, rein in expenses, and ensure exceptional customerservice. Never one to shy away from hands-on work, you don't hesitate to jump in wherever you are needed. You take pride in seeing us meet our sales and used vehicle reconditioning goals because you know you play a crucial role in our success!
QUALIFICATIONS FOR A SERVICEMANAGER
1+ years of experience managing an auto dealership's parts and service department
Experience managing 5+ high-performing employees
A bilingual skillset is a plus! Are you adept at leading and inspiring others to do their best? Do you have a hands-on mentality when it comes to jumping in and helping out? Can you comfortably manage complex processes? Are you driven to improve? Do you have excellent communication skills? If so, you might just be perfect for this parts and servicemanagement position!
ARE YOU READY TO JOIN OUR TEAM?
If you feel that you would be right for this parts and servicemanagement job at our auto dealership, we want to hear from you! Please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!
Location: 87124
$70k-80k yearly 7d ago
Field Service Manager
Rimepro Inc.
Customer service manager job in Albuquerque, NM
Job DescriptionThe Field ServicesManager is responsible for ensuring that the MEP services provided by the Field Services Department meet the highest professional standards and provide an awesome customer experience. The Field ServicesManager is further responsible for the time sensitive implementation of business plans and strategies developed in cooperation with the General Manager. This role requires working closely with technicians, selling to customers, and truly running the operation.Essential Duties/Responsibilities:
Promote safe work practices. Insure direct reports have all required safety training and personal protective equipment to complete assigned tasks safely. Conduct regular safety talks, jobsite safety inspections and tool box training.
Manage and supervise day-to-day operations for the assigned territory.
Ensure that the Field Services Department has the technical ability to support all sales efforts, take corrective action for any deficiencies.
Collaborate and provide technical assistance to sales resources assigned to the territory. In concert with the General Manager, review sales reports, pipeline and opportunities with sales resources monthly.
With each direct report, outline an individual, specific, growth and training plan tailored for that employees' desire for advancement. Review progress semi-annually.
Conduct semi-annual performance reviews with each direct report.
Develop and manage the annual budget for the assigned territory while assisting with strategic planning, vision, an business planning of the company.
Work with the Accounting Manager on collections and negotiate credit when necessary to ensure customer expectations are met.
Resolve customer issues in a timely, efficient and cost-effective manner, projecting a professional and customer-friendly attitude.
Occasionally travel between corporate offices and jobsites.
Qualifications:
10 years of experience in technical roles and fiscal responsibilities.
5 years of management experience is a plus.
High impact decision making.
Responsible for a single department or functional area either as a manager or functional expert.
Initiates and maintains relationships with key staff and other departments.
Makes authoritative decisions and recommendations having important impact on activities of the company.
Demonstrates a high degree of creativity, foresight and mature judgment in anticipating and solving unprecedented complexities.
Determines program objectives and requirements, organizing programs and projects and developing standards and guidelines for diverse activities.
$51k-84k yearly est. 19d ago
Heavy Equipment Service Manager | Albuquerque, NM
Worldwide MacHinery
Customer service manager job in Albuquerque, NM
About Worldwide
Worldwide Machinery is a leading heavy earthmoving & pipeline equipment supplier. Worldwide rents, sells, and leases equipment solutions to qualified contractors.
As a part of Worldwide Group, we have over 25 years equipment experience and 12 branch locations. Our diverse customer base includes, transportation; oil & gas; municipalities; renewable energy; mining; and civil contractors.
We pride ourselves on exemplary service, quality equipment, and ethical business values.
Short Job Description
The ideal ServiceManagermanages the repair and make ready of heavy earthmoving and pipeline equipment for rental or purchase; answers customerservice calls, dispatches field service mechanics in response, and works closely with the team to prioritize and assign shop personnel.
Responsibilities
Answer calls from customers to troubleshoot problems with machines on rent.
Dispatch field service technicians as needed.
Oversee all service-related personnel for the respective branch.
Manage and assign work for shop technicians.
Open and maintain work orders for field and shop service mechanics.
Oversees invoicing of equipment repairs and parts.
Other duties as assigned
Requirements
Valid driver's license.
10+ years of mechanics experience within the construction equipment industry or related area.
Experience with pipeline equipment preferred.
3+ years shop or related management experience.
PC literate, proficient with MS Office.
Benefits
If you are looking for a rewarding career with opportunity for tons of growth, Worldwide is right for you! As an industry leader we offer training, advancement, and one of the most complete product offerings. In addition, our benefits package includes 401(K) match, health insurance, vacation, and more. Let's get to work!
$51k-84k yearly est. Auto-Apply 60d+ ago
Service Manager - Albuquerque, NM
The Goodyear Tire & Rubber Company 4.5
Customer service manager job in Albuquerque, NM
**Let's Connect APPLY TODAY To Schedule Your On Site Interview!** **Text "Goodyear" to 66866 to connect with a recruiter!** We are a service and retreading market leader with over 200 Commercial Tire Centers and Truck Care Centers located across the United States. We have the unique ability to service the largest nationwide commercial fleets while also providing friendly hometown service to regional and local fleets. Our mission statement is 'SERVICE EXCELLENCE - ALWAYS'. Goodyear Commercial Tire & Service Centers (CTSC) are owned by Goodyear - which makes them uniquely qualified to offer you trusted tires, reliable services and powerful management tools to help you lower your operating costs. It's all part of Goodyear's Total Solution for commercial and off-the-road fleets.
**General Description:**
As a ServiceManager you will be responsible for managing the service department including the team and equipment at a Goodyear Commercial Tire & Service Center. You will also be responsible for assisting technicians in daily work routines and ensuring customer satisfaction.
**Responsibilities will include but not be limited to** :
+ Assist Center Manager in achieving sales, units, and profited budgeted objectives.
+ Ensure proper service estimates are delivered to the customer.
+ Quote tire prices accurately, including trade-ins.
+ Complete work orders, PM checklists, and other paperwork effectively and efficiently.
+ Responsible for efficiently processing billing
+ Control and protect the assets of the company by maintaining awareness of inventory levels.
+ Provide "Service Excellence, Always" to meet the service goals of the location and needs of the customer.
+ Assist the Center Manager with hiring, training, and managing associates.
+ Train new and existing associates.
+ Communicate specific work assignments and responsibilities to associates.
+ Assist the Center Manager in ensuring proper staffing levels with qualified personnel.
+ Assist associates in technical areas as needed.
+ Facilitate effective communication throughout the center by working closely with the Center Manager.
+ Operate the Service Department as an accident free/safe workplace.
+ Perform a variety of manual tasks for extended periods of time, which may include light and heavy lifting, including commercial tires and wheels, standing, bending, and squatting
**Basic Requirements:**
+ Minimum 2 years management experience
+ Prior commercial tire experience
+ Must be willing to work scheduled shifts including nights and weekends.
+ Must have a valid driver's license for the type of vehicle required for the position and be able to meet DOT driver qualification requirements.
+ Be at least 21 years of age.
+ No relocation is being offered for this position
+ Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future
**Preferred Qualifications:**
+ High School or GED
+ Relevant commercial tire service and/or management experience.
**Candidate Criteria:**
+ Strong oral and written communication ability.
+ Commitment to follow all safety procedures and work in a safe manner.
+ Must be able to work in a results-oriented, fast-paced environment as part of a team.
+ Must be a self-starter and willing to take initiative, able and willing to work without direct supervision, and be willing to attend appropriate training sessions.
**Application Process**
+ Within 5 minutes of applying, you'll get an email and text with a link to complete the prescreen questionnaire on any device.
+ If you pass, you'll receive an invitation to schedule a phone or in-person interview.
+ Your Goodyear application dashboard shows status updates and your recruiter's contact detail for assistance.
GOODYEAR IS AN EQUAL OPPORTUNITY EMPLOYER
Goodyear is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Click here for more information about Equal Opportunity laws and here for related information.
See Goodyear's EEO & Affirmative Action Policy Affirmation here.
$52k-84k yearly est. 8d ago
Service Manager
DH Pace 4.3
Customer service manager job in Albuquerque, NM
Job Description
Why DH Pace?
The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100th anniversary in business.
DH Pace Company, Inc. aspires to hire a ServiceManager in our Albuquerque, NM office! We sell, service, and install every type of door you can imagine! Our managers are skilled at scheduling, dispatching, project management, and managing labor costs. If you have strong managerial and leadership skills, please apply!
Job Responsibilities
Manage day-to-day operations of the commercial door service department
Plan, manage, and implement schedules to meet daily customer commitments and ensure that the plan is properly executed
Review workload and manpower to meet customer commitments in a cost effective manner
Ensure that projects are completed timely, below budget and to the satisfaction of the customer
Review monthly financial/operational reports and work with front-line managers to develop action plans to improve
Improve individual performance of the field force you manage through daily, monthly and yearly performance reviews
Will assist with hiring, training and developing new employees
Other duties as assigned by Manager
Requirements
Bachelor's degree, highly preferred and a minimum of two (2) years of experience managing personnel; an equivalent combination of education and experience can be considered
Responsible for communicating with customers to ensure satisfaction levels consistently exceed expectations
Review customer survey data, respond to customer concerns
Possess an ability for technical applications and mechanical systems
Must possess a Valid Driver's License and good driving record
Our benefit offerings include:
Medical, dental, and vision options: Available on the 1st day of the month following your start date!
Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year!
Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
Floating Holidays: Up to 2 floating holidays per year
Competitive compensation: Including annual performance evaluations!
401k retirement plan: Including an employer match!
Company paid: Life insurance, short-term disability, & long-term disability
and more!
Successful completion of references, employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.
DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
$50k-76k yearly est. 15d ago
Service Manager - Albuquerque, NM
Bruckner Truck Sales, Inc. 3.5
Customer service manager job in Albuquerque, NM
Job DescriptionWHO WE ARE
Bruckner Truck & Equipment is one of the largest family-owned semi truck dealerships in the United States. Bruckner's is more than just a place selling parts and working on trucks; we are an essential business delivering solutions to transportation providers - the backbone of everyday life as we know it
40+ locations across 10 states
Over 1,600 team members
We work on all makes & models!
OUR CORE VALUES
We act with Honesty and Integrity.
We value our people and communities.
We are customer focused.
We do what it takes.
WHAT WE OFFER
Competitive Compensation Plans
Paid Time Off and Holidays
Excellent health, dental and vision plans
Investments in Training & Development
Generous 401(k) and Profit-Sharing Plan
Tuition Assistance Program
Employee Stock Ownership (every employee earns shares and has ownership interest in the Bruckner's organization)
Technician Student Loan Reimbursement Program
Disability and Life Insurance
Internal Promotion Opportunities
Flexible Spending Account
Health Club Reimbursement
Family and Team Oriented Environment
Employee Referral Bonus
Engaging and Challenging Assignments
Drug free workplace
JOB SUMMARY
He/ she is responsible for the safe, efficient, and profitable operation of the Service Department. Advises and makes recommendations to Management with respect to the best interests of the Service Department and compatible with the overall objectives.
ESSENTIAL POSITION FUNCTIONS AND PRINCIPAL ACCOUNTABILITIES
Develop and follow annual service budget based on labor hours attainable and measurable. Service profit goals compatible with overall dealership financial and operational objectives. Labor sales to be monitored on a monthly basis to assure achievement of goals.
Develop and implement annually a Service marketing and promotion plan in order to generate labor sales.
Provide the leadership role for the justification of, then the recruitment, screening, hiring, training, and development of Service personnel.
Maintains all management reports necessary to audit the performance of the Service Department and individual employees on a monthly basis.
Audits work orders for completeness and accuracy prior to customer billing.
Develop, maintain, and adheres to a priority system for scheduling all Service work, both customer and internal.
Schedules and assigns jobs and work areas to employees according to their skills and knowledge. This will be accomplished in a manner to eliminate time lost between jobs.
Ensures that all required manufacturer warranty, safety, emission, and product improvement programs are complete in a timely manner.
Meets with Sales and Parts Managers monthly to evaluate and maintain inter-departmental relations, to address concerns and integrate plans to maximize dealership performance and attain high levels of customer satisfaction.
Periodically visits primary customers to monitor customer relations for the purpose of evaluating their service needs, problems, and satisfaction with distributorship performance.
Evaluate on a monthly and random basis, the performance of the Service Department and employees, through general observations and use of time management labor reports.
Coordinate Dealership technical programs and service related training sessions.
Ensures that necessary shop tools, and service equipment are available and maintained in good order.
Makes recommendations regarding the purchases of Service vehicles and maintain fleet in a manner to provide a profitable operation.
Performs other duties or functions as so directed by Management in line with the objectives of the Company.
Must help to insure safe working conditions for all employees.
POSITION REQUIREMENTS
High school diploma required, continuing course in Management also required. Minimum four years as a mechanic and at least 2 years as a shop foreman or lead mechanic. Must be able to read and write English. He/ she should be able to read computer generated reports, office reports, invoices, etc. Also will be required to operate computer terminals.
Special Skills:
Must possess and use good interpersonal skills and have the ability to interact well with customers, vendors, and co-workers in a positive and constructive manner. Must also have and maintain a Commercial Drivers License (CDL).
Physical Demands:
Involves essential ability to climb around, on and under trucks in order to properly inspect and diagnose all types of problems and repairs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Conditions:
The working environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Due to the urgency of some repairs, this position contains some level of stress and requires the ability to handle multiple tasks smoothly. Requires regular, predictable attendance.
Want to know more about our family-owned company,Proud that our 1600+ employees view us as the employer of choice! YouTube- Service Department Video YouTube - Come Join The Family -Video YouTube - Since 1932 -Video Don't forget to Like and Subscribe!
Keywords: Diesel OR Trucking OR Dealership OR ADP OR Mack OR Volvo OR Caterpillar OR Allison OR Cummins OR Dealer OR Heavy Equipment OR Trailer OR Truck Sales OR Deal Sheet OR Class A OR CDK OR Frame Shop OR Foreman OR Leasing OR Service OR Warranty OR Parts OR Office OR Semi Truck OR Mechanic OR Google Jobs OR Career OR B2B Outside Sales OR Sales Representative OR Commercial Sales, OR Fabrication #ZR
$50k-78k yearly est. 12d ago
PT Service Manager
My Melrose 4.5
Customer service manager job in Albuquerque, NM
Primary Objective: The primary objective as a member of store management is to provide our customers with quality team service, clean and organized surroundings in accordance to the company standards and instructions; sharing the responsibility and accountability for sales performance, productivity of staff, loss prevention, merchandising, safety and operating functions of the store while in charge.
Abilities: Exercise good judgment and initiative to supervise and direct the activities of the store. Ability to maintain a sense of urgency and systematically meet all deadlines imposed by the corporate office and store management while delivering quality team service. Organize work to maintain a smooth work flow. Ability to communicate effectively, coordinate staffing schedule to ensure team service, direct and train employees. Cooperative and professional at all times; keep confidences, maintaining a good working relationship with co-workers and management, follow both written and verbal directives/assignments. Learn and understand the accurate use of all equipment and policies and procedures. Recognize urgent situations.
Qualifications
Typical Physical Demands: Requires full range of body motion, including, but not limited to: walking, sitting, crouching, stooping, kneeling, squatting, twisting, stretching, pushing, pulling, and eye-hand coordination. Requires extensive standing and walking. Occasionally lifting up to 50 lbs. Requires working under stressful conditions and occasional extended hours.
Qualifications: A minimum of 3 months of supervisory experience (as a key carrier, shift lead, team lead) in a similar retail environment or a minimum of 6 weeks of experience as sales/cashier at Melrose. In order to promote a sales/cashier or a shoe associate that has less than 45 days of employment with Melrose, they must have a minimum of 2 months of prior supervisory experience that can be verified. (Must fill out promotion request form and submit to HR)
Bronze & Silver Stores - Must be a minimum of 18 years old. If still in high school must be a senior.
Gold & Platinum Stores - Must be a minimum of 18 years and out of high school.
$47k-74k yearly est. 17d ago
LINE SERVICE MANAGER
Cutter Aviation 4.0
Customer service manager job in Albuquerque, NM
Essential Functions And Responsibilities: * Provide world-class uncompromising service. * Demonstrate a positive attitude at all times that fosters and promotes high moral, must also demonstrate competency that is always superior expectation, is considered exceptional among his/her peers.
* Manages, coordinates and supervises a wide variety of aviation and aircraft support operations for aircrews, passengers, base tenants, and others using Cutter Aviations facilities.
* Directs, manages, and plans FBO business operations, including those pertinent to aircraft servicing, ground handling, support the needs of the facility, ramp management, and personnel and office administration.
* Services and/or directs the servicing of general aviation, military and large charter activity, other services including but not limited to baggage and cargo handling, ensuring the proper completion and customer satisfaction on all service requests.
* Coordinates line service and ramp use requirements of transient and based customers.
* Responds to, supports, and manages a wide variety of routine operational situations within the department while maintaining a positive image/attitude of Cutter Aviation.
* Have some knowledge of operational budgets. Purchases line service equipment, operating supplies pertinent to daily activities, personal protective equipment and oversee the preparation of daily and recurring records and reports, responsible for establishing appropriate guidelines and procedures for equipment maintenance and use.
* Performs and/or manages qualitative inspections of fuel service equipment and aviation fuel in accordance with airport and industry guidelines (NFPA407 & ATA103).
* Operates line service equipment, including fuel service vehicles, and maintains appropriate certifications and endorsements.
* Coordinates line service shift activities concerning safety, security, maintenance, and operations with supervisors and appropriate airport operations and maintenance staff.
* Oversees and is responsible for personnel training, staff performance management, staff recruitment and utilization, procedural development and standardization.
* Selects, trains, motivate, and lead staff; conducts performance evaluations; implements performance improvement, discipline, and termination procedures as appropriate.
* Reviews the work products of subordinate and other staff to ensure compliance with published procedures, applicable regulations and standards, and other pertinent guidelines.
* Promotes and maintains operational safety and quality customerservice objectives by overseeing and managing staff training, development, procedural standardization, resource allocation and proper task completion, and ensuring the work produced by line staff adheres to published procedures, applicable to industry regulations and standards, and other pertinent directives.
* Develops and implements diverse training, skill certification and safety programs as required.
* Manages and is familiar with aviation fuel storage facilities and aviation fuel inventories stored therein, and ensures those inventories are in strict conformance to qualitative standards.
* Achieves and sustains certification as a National Air Transportation Association (NATA) Safety 1st Professional, Line Service Technician (PLST) Trainer, NATA Line Service Supervisor (FAR Part 139.321 fire safety training. Successfully completes required training programs pertaining to international waste handling, dangerous goods handling, forklift operation and specified first aid procedures.
* Promotes an effective, responsive, and value-based organizational culture.
* Performs other duties as assigned.
Qualifications
Physical Demands:
This work requires the following physical activities.
* Occasional lifting up to 50 pounds.
Environmental Conditions:
* Office & Outside environment
Minimum Education Requirement:
* Bachelor's Degree in aviation management or a related field or equivalent level of relative experience.
Minimum Work Experience Requirement:
* 5+ years' experience in airport line and fuel service operations, or a minimum of six years' experience in FBO operations (airport ramp service operations and aircraft fuel servicing), or any equivalent combination of relevant experience, training or education equal to ten years, three years of which were in an aviation-related supervisory capacity.
* Proficiency with Microsoft Products.
Qualifications/Special Skills and Certifications:
Knowledge of:
* General and specific airport ramp operations practices, procedures and safety/security concerns.
* Federal, state and local rules and regulations pertinent to airport, FBO and line service operations, US Military (Specification 1548D)
* General aircraft operating and servicing characteristics, including those for general aviation, military and commercial service aircraft.
* Aviation fuel properties and the related test equipment, testing standards and testing procedures used to evaluate fuel quality.
* Aviation basic computer word processing and spreadsheet applications.
* General mechanical system designs that comprise aviation ground support equipment, including but not limited to fuel service vehicles, fuel storage facilities, ground power units, and other related equipment.
* General leadership principles and personnel management, training and performance evaluation techniques and practices.
Ability to:
* Establish and maintain effective working relationships with all staff, tenants, customers, and the general flying public.
* Effectively direct and manage activities spanning several functional areas.
* Analyze and resolve operational and procedural issues and problems.
* Read, analyze, and interpret general business periodicals, professional journals, technical procedures, and government/industry regulations.
* Write reports, memoranda and business correspondence, and perform analyses of operating data that facilitate business decision-making.
* Present information effectively and respond to questions from airport staff, clients, customers, and flight crews.
* Basic accounting knowledge, helpful
Requirements:
* Ability to pass a drug screening test.
* Able to pass a background check.
* Clean driving record
Ideal candidate will have the following work styles:
* Being pleasant with others on the job and displaying a good-natured, cooperative attitude.
* Being reliable, responsible, and dependable, and fulfilling obligations.
* Attention to Detail.
* Accepting criticism and dealing calmly and effectively with high stress situations being open to change (positive or negative) and to considerable variety in the workplace.
* A willingness to take on responsibilities and challenges.
* Being sensitive to others' needs and feelings and being understanding and helpful on the job.
* Developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
* Persistence in the face of obstacles.
$48k-74k yearly est. 19d ago
Sales & Service Manager - ABQ Uptown
Alo 4.2
Customer service manager job in Albuquerque, NM
WHY JOIN ALO?
Mindful movement. It's at the core of why we do what we do at ALO-it's our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That's the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.
OVERVIEW
The Sales & ServiceManager is a member of the store leadership team who deals with ALO's business and guest experience strategy to life in store. This individual is passionate about business targets, sales, guest experience, and elevating talent to meet ALO's guiding principles. This role's north star is pointed at ensuring that guest experience in the store is exceptional. Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently.
Sales & Service Leader
Investigate and root cause sales opportunities, partnering with the General Manager to escalate process or system gaps
Oversee the Sales & Service team to execute an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching
Continue to build the client relationship daily with our customers
Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed
Partner with the General Manager to build the Sales & Service strategy for the store and execute implementation with the Sales & Service team
Business Leader
Represent the business in meetings and on conference calls, in partnership with General Manager
Review, Monitor and partner with General Manager to manage the budget, reporting and other business data; including metrics (e.g. Expenses, Sell-Thru) and inform planning processes (e.g., quarterly business review and sales planning)
Future planning workflow business needs to protect optimal performance
People Leader
Ensure that the Sales, Service, and Community team exudes ALO's mission and guiding principles to effectively communicate to our guests who we are, what we do and why we do what we do
Leads a team through accountability, continuous coaching on a regular basis, development of talent, and elevating effective communication throughout the Operations and Visual team
Establish internal & external pipeline through succession planning and recruitment strategy
Writes an effective schedule that prioritizes the best business strategy, in partnership with the General Manager/Store Manager
Business Partner
Oversees the execution of certain deliverables on the ALO Sales and Service Model, protecting operational efficiency
Collaborates and implement General/Store Manager's vision and work cross-functionally with business partners, as directed, to support all-level organizational goals
Demonstrate an ability to navigate the organization with a balance of business need and brand culture
Sales & Service Leadership Qualifications
3-5 years of retail or related industry leadership experience
Working knowledge of MS Office (Word, Excel and Outlook)
Extraordinary interpersonal and communication skills, both verbal and written
Agile with the ability to handle multiple tasks in a changing environment
Independent work ethic, time management skills, and personal accountability
Requires constant movement in and around all areas of the store
Aligns with and embodies ALO's Guiding Principles
Ability to lift, push, carry or otherwise move up to 50 pounds
Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
Ability to stand and move for an entire shift
Sales & ServiceManager Schedule
To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to be available for opening, closing and weekend shifts. All employees without exception are expected to be able to work during the company's Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January)
As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law.
JUST SOME OF THE PERKS
Generous employee discount for ALO, and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors
Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
401K with company matching (Full-Time Employees)
Monthly Store Incentives
Clothing Allowance
Free yoga classes at any of our Sanctuaries (select cities)
#LI-JJ1
#LI-4
#li-onsite
For CA residents, Job Applicant Privacy Policy HERE.
$51k-78k yearly est. Auto-Apply 6d ago
Customer Service Outfitter
Bass Pro Shops 4.3
Customer service manager job in Albuquerque, NM
The Customer Relations Associate performs various CustomerService activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling merchandise with care, providing information and direction to customers.
ESSENTIAL FUNCTIONS:
Secures all firearms brought into the store with trigger locks.
Checks in all Vendor representatives, completing the necessary visitor log information and controlling the visitor badges.
Supports a strong commitment to world class customerservice and ensures a pleasant and productive shopping experience for all customers.
Greets all customers as they enter the store in a friendly and outgoing manner.
Handles customer's merchandise returns; complete refund / exchange paperwork.
Sorts returns by category and return to proper area.
Sells appropriate Hunting and Fishing Licenses.
Handles and administers all incentive and reward programs.
Remains product knowledgeable.
Remains aware of advertised sales.
Keeps work area clean, neat and well stocked with supplies.
Follows all Company Policies and Procedures.
Provides a legendary experience for every customer, every time by assisting customers in making buying decisions by:
identifying and evaluating customers' needs
making product recommendations based off this analysis
promoting programs including, but not limited to CLUB Membership, VOC, and In-Store Pick-up.
ALL OTHER DUTIES AS ASSIGNED.
EXPERIENCE/QUALIFICATIONS:
Minimum Degree Required: High school diploma or equivalent experience.
KNOWLEDGE, SKILLS, AND ABILITY:
Ability to calculate figures such as discounts and make change to customers
Ability to communicate in a friendly and professional manner to our customers and other associates
Ability to establish and maintain effective working relationships with Management, coworkers and customers
Ability to operate computerized Point of Sale register system
TRAVEL REQUIREMENTS:
N/A
PHYSICAL REQUIREMENTS:
Constantly stand and/or walk during shift
Constantly communicate with others to exchange information
Constantly repeat motions that may include the wrists, hands and/or fingers
Occasionally ascend or descend ladders, stairs, ramps, etc.
Occasionally work in low or high temperatures
Occasionally work in noisy environments
Light work that includes constantly lifting and moving objects up to 20 pounds, occasionally move and lift objects up to 100 pounds or more (utilizing a team lift as needed)
INDEPENDENT JUDGEMENT
:
Performs tasks and duties under general supervision, using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures, policies, and practices.
Full Time Benefits Summary:
Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
Medical
Dental
Vision
Health Savings Account
Flexible Spending Account
Voluntary benefits
401k Retirement Savings
Paid holidays
Paid vacation
Paid sick time
Bass Pro Cares Fund
And more!
Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.
Reasonable Accommodations
Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at ************************.
Bass Pro Shops
$24k-28k yearly est. Auto-Apply 13d ago
DINING SERVICE MANAGER - RIO RANCHO, NM
Compass Corporate 4.6
Customer service manager job in Rio Rancho, NM
Job Description
Salary: $48,000- $50,000
A family of companies and experiences
As the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. If you've been hungry and away from home, chances are you've tasted Compass Group's delicious food and experienced our outstanding service. We have over 284,000 US associates who work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states. Our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family today!
great people. great services. great results.
Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.
Job Summary
As a Dining ServicesManager I, you will manage a team of food service professionals and will be responsible for the overall service in the main dining room as well as special functions. Additionally, you will assist with maintaining interdepartmental relations and integrating the dining service department with the facility plan of operation.
Essential Duties and Responsibilities:
Oversees dining services operations of a small to medium volume location.
Interacts with customers and resolves customer complaints in a friendly and service oriented manner.
Assists with profit and loss and budgeting as it pertains to this account.
Works with the Chef and management team in creating menus and providing top quality food.
Assists in the responsibility for all food service-related activities and be primarily involved in meal services in a seated dining room setting; including quality improvement, sanitation, infection control and all facility-related activities.
Assists with the rollout of new culinary programs in conjunction with marketing and culinary team.
Assists with the preparation of quarterly reports for client presentation.
Works with marketing and culinary department to increase sales by innovations and food quality.
Communicates with the culinary department to ensure the food programs reflect the vision of the company.
Performs other duties as assigned.
Qualifications:
2 years of food service supervisory or lead experience.
Experience in restaurants, hotels, corporate dining, education, military, health care, and/or related food service operations.
Waited table and catering experience is preferred.
Possess general hospitality knowledge and interest in sustainability and sustainable food practices.
Proficient computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet.
ServSafe Certification is preferred.
Associate's degree is preferred.
Apply to Compass Group today!
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.
Compass Corporate maintains a drug-free workplace.
Applications are accepted on an ongoing basis.
Associates at Corporate are offered many fantastic benefits.
Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Paid Parental Leave
Holiday Time Off (varies by site/state)
Personal Leave
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
***********************************************************************************************
Req ID: 1496043
Compass Corporate
Johanna P Heidler
[[req_classification]]
$48k-50k yearly 16d ago
Line Service Manager
Cutter Holding Co
Customer service manager job in Albuquerque, NM
Full-time Description
Essential Functions And Responsibilities:
Provide world-class uncompromising service.
Demonstrate a positive attitude at all times that fosters and promotes high moral, must also demonstrate competency that is always superior expectation, is considered exceptional among his/her peers.
Manages, coordinates and supervises a wide variety of aviation and aircraft support operations for aircrews, passengers, base tenants, and others using Cutter Aviations facilities.
Directs, manages, and plans FBO business operations, including those pertinent to aircraft servicing, ground handling, support the needs of the facility, ramp management, and personnel and office administration.
Services and/or directs the servicing of general aviation, military and large charter activity, other services including but not limited to baggage and cargo handling, ensuring the proper completion and customer satisfaction on all service requests.
Coordinates line service and ramp use requirements of transient and based customers.
Responds to, supports, and manages a wide variety of routine operational situations within the department while maintaining a positive image/attitude of Cutter Aviation.
Have some knowledge of operational budgets. Purchases line service equipment, operating supplies pertinent to daily activities, personal protective equipment and oversee the preparation of daily and recurring records and reports, responsible for establishing appropriate guidelines and procedures for equipment maintenance and use.
Performs and/or manages qualitative inspections of fuel service equipment and aviation fuel in accordance with airport and industry guidelines (NFPA407 & ATA103).
Operates line service equipment, including fuel service vehicles, and maintains appropriate certifications and endorsements.
Coordinates line service shift activities concerning safety, security, maintenance, and operations with supervisors and appropriate airport operations and maintenance staff.
Oversees and is responsible for personnel training, staff performance management, staff recruitment and utilization, procedural development and standardization.
Selects, trains, motivate, and lead staff; conducts performance evaluations; implements performance improvement, discipline, and termination procedures as appropriate.
Reviews the work products of subordinate and other staff to ensure compliance with published procedures, applicable regulations and standards, and other pertinent guidelines.
Promotes and maintains operational safety and quality customerservice objectives by overseeing and managing staff training, development, procedural standardization, resource allocation and proper task completion, and ensuring the work produced by line staff adheres to published procedures, applicable to industry regulations and standards, and other pertinent directives.
Develops and implements diverse training, skill certification and safety programs as required.
Manages and is familiar with aviation fuel storage facilities and aviation fuel inventories stored therein, and ensures those inventories are in strict conformance to qualitative standards.
Achieves and sustains certification as a National Air Transportation Association (NATA) Safety 1st Professional, Line Service Technician (PLST) Trainer, NATA Line Service Supervisor (FAR Part 139.321 fire safety training. Successfully completes required training programs pertaining to international waste handling, dangerous goods handling, forklift operation and specified first aid procedures.
Promotes an effective, responsive, and value-based organizational culture.
Performs other duties as assigned.
Requirements
Qualifications
Physical Demands:
This work requires the following physical activities.
Occasional lifting up to 50 pounds.
Environmental Conditions:
Office & Outside environment
Minimum Education Requirement:
Bachelor's Degree in aviation management or a related field or equivalent level of relative experience.
Minimum Work Experience Requirement:
5+ years' experience in airport line and fuel service operations, or a minimum of six years' experience in FBO operations (airport ramp service operations and aircraft fuel servicing), or any equivalent combination of relevant experience, training or education equal to ten years, three years of which were in an aviation-related supervisory capacity.
Proficiency with Microsoft Products.
Qualifications/Special Skills and Certifications:
Knowledge of:
General and specific airport ramp operations practices, procedures and safety/security concerns.
Federal, state and local rules and regulations pertinent to airport, FBO and line service operations, US Military (Specification 1548D)
General aircraft operating and servicing characteristics, including those for general aviation, military and commercial service aircraft.
Aviation fuel properties and the related test equipment, testing standards and testing procedures used to evaluate fuel quality.
Aviation basic computer word processing and spreadsheet applications.
General mechanical system designs that comprise aviation ground support equipment, including but not limited to fuel service vehicles, fuel storage facilities, ground power units, and other related equipment.
General leadership principles and personnel management, training and performance evaluation techniques and practices.
Ability to:
Establish and maintain effective working relationships with all staff, tenants, customers, and the general flying public.
Effectively direct and manage activities spanning several functional areas.
Analyze and resolve operational and procedural issues and problems.
Read, analyze, and interpret general business periodicals, professional journals, technical procedures, and government/industry regulations.
Write reports, memoranda and business correspondence, and perform analyses of operating data that facilitate business decision-making.
Present information effectively and respond to questions from airport staff, clients, customers, and flight crews.
Basic accounting knowledge, helpful
Requirements:
Ability to pass a drug screening test.
Able to pass a background check.
Clean driving record
Ideal candidate will have the following work styles:
Being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Being reliable, responsible, and dependable, and fulfilling obligations.
Attention to Detail.
Accepting criticism and dealing calmly and effectively with high stress situations being open to change (positive or negative) and to considerable variety in the workplace.
A willingness to take on responsibilities and challenges.
Being sensitive to others' needs and feelings and being understanding and helpful on the job.
Developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
Persistence in the face of obstacles.
Salary Description $50,000-$55,000/DOE
$50k-55k yearly 18d ago
Field Service Branch Manager
Cleanharbors 4.8
Customer service manager job in Albuquerque, NM
Clean Harbors in Albuquerque, NM is seeking a Field Services Branch Manager to manage overall branch operations, including ensuring safe, cost effective, and efficient day-to-day management, as well as providing direction, growth and ensuring the success of the Company and its Employees for it's locations in Albuquerque, NM and El Paso, TX. Having a strong sales aptitude is an asset, this role is responsible to drive revenue growth and quoting.
Clean Harbors is the leading provider of environmental, energy and industrial services throughout the United States, Canada, Mexico and Puerto Rico. Everywhere industry meets environment, Clean Harbors is on-site, providing premier environmental, energy and industrial services. We are solving tough problems through innovation and proven methodology - come be part of the solution with us.
Why work for Clean Harbors?
- Health and Safety is our #1 priority and we live it 3-6-5!
- Focus on maintaining sustainability and cleaning the Earth
- Comprehensive health benefits coverage after 30 days of full-time employment including 401K with Company match
- Own part of the company with our Employee Stock Purchase Plan
- Opportunities for growth and development for all the stages of your career
- Company paid training and tuition reimbursement
Responsibilities
- Ensure Health and Safety is the number one priority by complying with all safe work practices, policies, and processes and always acting in a safe manner
- Direct and optimize overall operations in the assigned geographic area
- Ensure the communication of all required report information is provided to all pertinent departments
- Review operational reports with attention to operational problems, customer concerns, and regulatory compliance and safety issues, and provide operational input
- Monitor overall branch performance with special attention to safety and environmental issues, providing solutions to problems that repeatedly affect branch performance or could lead to future issues
- Provide overall leadership and direction while maintaining a secure and respectful team-oriented workplace
- Ensure employees are operating according to company goals, objectives, and core values by monitoring and reinforcing employee compliance with Company Policies & Procedures as well as government and industry regulations
- Ensure staff are following safe work practices, completing job duties efficiently and that adequate support is provided
- Conduct periodic field visits to inspect the equipment and working environment
- Work closely with District Manager to monitor safety statistics and ensure compliance with reporting procedures regarding accidents/incidents and reporting, reviewing important documents submitted
- Aggressively market the Company services and seek growth opportunities in addition to maintaining collaborative and profitable relationships with customer organizations and sales team
- Prepare annual budget, based on market projections, needs for refurbishments, capital expenditures and fleet additions including the enforcement of cost controls and general efficiencies to ensure achievement of financial targets and profit margins while monitoring of all repair and maintenance costs and taking corrective actions when required, planning, organizing, directing and controlling all major maintenance to provide AFE's to maintain budget guidelines
- Monitor on-going updates of equipment and parts inventories and general purchasing process to ensure quality and cost effectiveness while ensuring 100% compliance with regulated certification requirements for equipment and personnel training
- Reviews of all staff under your management and participate in the evaluation and development of niche markets to enhance profitability
- Identify and communicate potential growth opportunities for the company to the Operations Team
- Direct weekly meetings to ensure effective dissemination of information and tasks to applicable departments and employees
- Participate in the preparation of annual recommendations for field and office staff with regards to compensation recommendations, training and bonuses
- Follow all local, state (provincial) and federal compliance regulations and rules
- Safely operate vehicles in accordance with U.S. DOT, local, state (provincial) and federal requirements
- Safely observe all corporate operating guidelines and procedures
- Observe all company environmental health and safety operating guidelines
- Performs other duties as assigned
Qualifications
- Experience creating and understanding budgets including analysis and creation
- Excellent computer skills with applications such as Microsoft Office (Word, Excel, PowerPoint, and Outlook)
- Exceptional interpersonal skills with a demonstrated ability to maintain effective professional relationships while leading/mentoring in a team atmosphere
- A team player, with the ability to be a collaborative team member and supportive leader
- Ability to handle confidential information in a discreet and professional manner
- Strong attention to detail and well-developed organizational skills
- Leadership experience
- Perform physical functions per job requirements
- Successfully complete a background check, drug test, and physical, by position
Preferred Qualifications:
- Established networks and recognition within the industry
- Industry knowledge and/or experience
Clean Harbors is an equal opportunity employer. Clean Harbors is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact ******************** or **************. Clean Harbors is a Military & Veteran friendly company.
*CH
$49k-64k yearly est. Auto-Apply 51d ago
Merchandise Assistant Manager - Four Winds Convenience Center
Indian Pueblo Cultural Center 3.8
Customer service manager job in Albuquerque, NM
Job Description
Join Our Team at Four Winds Convenience Center at the Indian Pueblo Cultural Center!
Are you a results-driven retail leader with a passion for merchandising, operational excellence, and team development? Under the direction of the General Manager, the Merchandise Assistant Manager oversees the merchandise department's daily operations - from strategic planning and vendor partnerships to visual presentation and customer experience. You'll help shape product selection, pricing, and promotions that drive profitability and customer satisfaction, while supporting smooth day-to-day operations at Four Winds Travel Center.
Here's what day to day will look like (the below are job highlights and not all inclusive):
No two days are the same - but here's a glimpse into what your week might look like:
Lead Merchandising Excellence - plan and execute product displays, seasonal resets, and promotional strategies that attract and engage customers.
Drive Sales & Inventory Performance - use data tools (like Petrosoft) to analyze inventory levels, sales trends, and margins - ensuring optimal stock levels without overstocking.
Ensure Compliance & Operational Standards - oversee safety, environmental, and health regulations, including inspections and EPA standards for fuel operations.
Manage Vendors & Product Mix - build relationships with vendors, negotiate pricing, plan bulk purchases, and ensure vendors meet service-level agreements.
Coach & Develop Staff - motivate and train team members to uphold high standards in customerservice, merchandising, and operational excellence.
Collaborate Across Teams - partner with Marketing and Inventory Management to align promotions, plan high-traffic events, and deliver a seamless customer experience.
Deliver Exceptional Service - resolve customer inquiries with professionalism, maintaining the warm, welcoming atmosphere Four Winds Travel Center is known for.
Required Qualifications
High School Diploma or GED required, degree in business administration or related field a plus. At least five years in fast-paced retail, including at least 2 years of inventory/unit-level accounting. Experience merchandising and the ability to implement planograms, complete resets, and create displays preferred. Current, valid alcohol server certification required; food handler's certification to be obtained within three months. Must be at least 21 years old. Must pass a pre-employment drug/alcohol test and background check. Native American preference given.
Required Skills
Strong understanding of retail and inventory management systems (POS, Petrosoft, etc.)
Excellent leadership, communication, and coaching abilities
Knowledge of environmental and retail compliance regulations
Analytical mindset with ability to forecast sales and manage budgets
Detail-oriented, organized, and comfortable managing multiple priorities
Why Join Us?
At Four Winds Travel Center, we don't just sell products - we create experiences. Our team thrives on delivering exceptional service and as part of our leadership team, you'll make a visible impact from the start across multiple areas.
Ready To Take The Next Step?
Apply today to bring your retail expertise, leadership skills, and merchandising creativity to Four Winds Travel Center!
Join the Indian Pueblo Cultural Center and be part of something special!
Job Posted by ApplicantPro
How much does a customer service manager earn in Rio Rancho, NM?
The average customer service manager in Rio Rancho, NM earns between $27,000 and $87,000 annually. This compares to the national average customer service manager range of $35,000 to $105,000.
Average customer service manager salary in Rio Rancho, NM