Customer service manager jobs in Visalia, CA

Job Description within Keller Executive Search and not with one of its clients. As the Customer Service Manager in Fresno, CA, this senior role is accountable for shaping customer service strategy and delivering measurable outcomes across the business. The position partners closely with cross‑functional leaders, drives operational excellence, and scales processes to support growth. Key Responsibilities: Set a clear multi‑year strategy and translate it into quarterly plans with accountable metrics. Lead teams with a focus on coaching, psychological safety, and high performance. Elevate CSAT/NPS through service design, QA, and knowledge management. Build data‑driven operating rhythms, dashboards, and continuous‑improvement loops. Own budgets and vendor relationships; negotiate contracts that balance value, risk, and speed. Design compliant processes aligned to local regulations and internal policies. Partner with Sales, Marketing, and People Operations to execute company priorities. Represent the function to senior leadership; prepare crisp updates and decision memos. To learn more about Keller, please see: ******************************************************************************* Requirements 7+ years in progressively senior roles within the relevant discipline; experience leading managers. Demonstrated success building scalable processes and delivering against OKRs. Strong analytical and financial acumen; fluency with data tools and business cases. Excellent stakeholder management and executive communication skills. Working knowledge of applicable local laws, standards, and industry best practices. Bachelor's degree required; advanced degree or certifications are advantageous Benefits Competitive compensation: $ 125,000-152,000 USD Opportunities for professional growth and leadership development. Company culture: Flat management structure with direct access to decision‑makers; open communication environment. Full medical coverage. Equal Employment Opportunity Statement: Keller Executive Search provides equal employment opportunities to all qualified applicants and employees. Employment decisions are based on merit, qualifications, and business needs, without regard to protected characteristics under applicable law. Commitment to Diversity: An inclusive and equitable workplace is actively fostered. Hiring, development, and advancement practices are designed to broaden representation and ensure fair access to opportunity. Data Protection and Privacy: Personal data is processed solely for recruitment and employment purposes, in accordance with applicable data‑protection laws (including GDPR where relevant). Information may be retained for compliance and legitimate interests, subject to data minimization and security controls. Pay Equity: Compensation practices are reviewed to support pay equity for substantially similar work, accounting for bona fide factors such as experience, education, and performance. Health and Safety: Workplace health and safety obligations are observed in line with applicable national and local requirements. Employees are expected to follow all safety policies and promptly report hazards. Compliance with Law: All recruitment, selection, and employment practices are conducted in compliance with applicable laws and regulations in the jurisdiction of employment. Note: This job posting may be for a position with Keller Executive Search or one of our clients. The specific employer will be identified during the application and interview process. Employment laws and requirements may vary depending on the employer and location.

Who We Are: Our mission is to enhance, inspire and grow. We enhance the lives of people by creating inspiring living environments. With over 30 years of experience, we're no strangers to the homebuilding industry. We are a multi-disciplinary development company with neighborhoods in Northern and Southern California, and Colorado! Since our genesis, we have always strived to set ourselves apart from other builders. We do this by looking ahead. We make sure that the products we are providing are the best for our homebuyers; that they fit into life today and in the future; that the surroundings are inviting and purposeful. When we Trumark our homes, it is because they reach every one of these criteria. Overview: The Customer Care Manager plays a key role in ensuring our homeowners have an exceptional experience, from move-in readiness to warranty support and beyond. This position oversees all aspects of the Customer Care Department, leading a team that delivers quality assurance, clear communication, and responsive service that builds trust and inspires homeowners to recommend us to friends and family. This role requires strong communication, cross-department collaboration, and a balance of operational excellence with hands-on customer engagement. Key Responsibilities: Oversees the development, implementation, and distribution of warranty protocols, including limited warranty policy, quality assurance templates, walk-through paperwork, 4-week and year-end walks, disclaimers, post move-in forms, certified communications, and related materials. Provides continuing mentoring, coaching, and leadership training both individually and in group settings. Collaborates with other departments on house readiness, align builder/buyer purchase expectations, schedule QA appointments, and warranty interactions with department, trades, buyers and homeowners. Interfaces with construction to remedy noted items at Quality Assurance check points including buyer final sign-off. Provides guidance for homeowner education in areas such as energy-saving features, utility system performance, building science, and construction defect litigation. The development of troubleshooting guidelines to differentiate between homeowner maintenance and builder warranty. Gives practical direction on the application of written performance standards and industry practices such as building code, SB800, and Residential Construction Performance Guidelines. Supports staff education on Newstar, Zendesk and Build-Pro processes to ensure accurate coding, distribution, tracking, and homeowner sign-offs. Fosters strong relationships with trade partners in each region and community, ensuring accountability to established Trade Partner Work Order guidelines. Reviews and approves all billable expenses, including Purchase Orders with a focus on reducing builder costs. Oversees protocols of all phases of water damage assessment, remediation, build-back, and financial accountability. Acts as the liaison to legal counsel in matters relating to defect lawsuits and other such needs. Oversees the documentation and storage of all department processes. Provides leadership in achieving high Eliant response rates, survey scores, and homeowner referrals. Promotes consistency in the application of department process across all regions. Ensure appropriate staff coverage for after-hours, holidays and PTO time off. Other duties as assigned. Qualifications: Minimum 5 years of experience in Customer Service, preferably with a homebuilder or related industry. Experience in the residential construction industry preferred. Excellent written and verbal communication skills. Proficient in Microsoft applications such as Outlook, Word, and Excel. Working knowledge of ticketing software such as Newstar, Zendesk, and Build-Pro. Solid understanding of industry practices and performance standards. Strong aptitude for working with internet tools such as A.I. to acquire solutions. Relationship driven approach with excellent interpersonal skills, including conflict resolution. Solutions-oriented leader who fosters teamwork, and is committed to quality outcomes. Delivers on personal goals and holds team accountable to defined goals. Strong organizational skills driven by ownership of department and company goals. Valid driver's license and clean driving record required. Why Work for Trumark? Work with a team that values you! Trumark offers a direct career path with an open seat for you at our table. We embody our mission to Live Well. Trumark Homes is dedicated to creating communities that foster an enthusiasm to connect, the strength to aspire and the compassion to give back. For approximately every 50 homes we build, we work with charity: water to provide and serve approximately 200 people with fresh, clean water. Exceptional Medical Benefits (100% Employee + 60% Dependent). 401k with company matching, we are helping you plan for future retirement. A monthly health / wellness stipend just for you. EEO Statement At Trumark Homes, we are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in employment decisions, including recruiting, hiring, compensation, promotion, benefits, disciplines, termination, job assignments, or training. Statement to Outside Staffing Agencies Trumark Companies ("Trumark") does not accept unsolicited resumes from recruiters, agencies, or any source other than directly from the candidate. Trumark will NOT pay any fees for placements resulting from unsolicited submissions. Trumark's recruiting department handles all recruiting/hiring processes - please do NOT contact other Trumark employees (including the hiring manager) directly to present candidates or to engage them for recruiting/staffing services. Only Trumark's recruiting department is authorized to engage in recruiting and staffing services; any unsolicited submissions or engagements by recruiters, agencies, or any other source will be deemed to have been made free of any charges, fees, or obligations.

Job Description Who We Are: Our mission is to enhance, inspire and grow. We enhance the lives of people by creating inspiring living environments. With over 30 years of experience, we're no strangers to the homebuilding industry. We are a multi-disciplinary development company with neighborhoods in Northern and Southern California, and Colorado! Since our genesis, we have always strived to set ourselves apart from other builders. We do this by looking ahead. We make sure that the products we are providing are the best for our homebuyers; that they fit into life today and in the future; that the surroundings are inviting and purposeful. When we Trumark our homes, it is because they reach every one of these criteria. Overview: The Customer Care Manager plays a key role in ensuring our homeowners have an exceptional experience, from move-in readiness to warranty support and beyond. This position oversees all aspects of the Customer Care Department, leading a team that delivers quality assurance, clear communication, and responsive service that builds trust and inspires homeowners to recommend us to friends and family. This role requires strong communication, cross-department collaboration, and a balance of operational excellence with hands-on customer engagement. Key Responsibilities: Oversees the development, implementation, and distribution of warranty protocols, including limited warranty policy, quality assurance templates, walk-through paperwork, 4-week and year-end walks, disclaimers, post move-in forms, certified communications, and related materials. Provides continuing mentoring, coaching, and leadership training both individually and in group settings. Collaborates with other departments on house readiness, align builder/buyer purchase expectations, schedule QA appointments, and warranty interactions with department, trades, buyers and homeowners. Interfaces with construction to remedy noted items at Quality Assurance check points including buyer final sign-off. Provides guidance for homeowner education in areas such as energy-saving features, utility system performance, building science, and construction defect litigation. The development of troubleshooting guidelines to differentiate between homeowner maintenance and builder warranty. Gives practical direction on the application of written performance standards and industry practices such as building code, SB800, and Residential Construction Performance Guidelines. Supports staff education on Newstar, Zendesk and Build-Pro processes to ensure accurate coding, distribution, tracking, and homeowner sign-offs. Fosters strong relationships with trade partners in each region and community, ensuring accountability to established Trade Partner Work Order guidelines. Reviews and approves all billable expenses, including Purchase Orders with a focus on reducing builder costs. Oversees protocols of all phases of water damage assessment, remediation, build-back, and financial accountability. Acts as the liaison to legal counsel in matters relating to defect lawsuits and other such needs. Oversees the documentation and storage of all department processes. Provides leadership in achieving high Eliant response rates, survey scores, and homeowner referrals. Promotes consistency in the application of department process across all regions. Ensure appropriate staff coverage for after-hours, holidays and PTO time off. Other duties as assigned. Qualifications: Minimum 5 years of experience in Customer Service, preferably with a homebuilder or related industry. Experience in the residential construction industry preferred. Excellent written and verbal communication skills. Proficient in Microsoft applications such as Outlook, Word, and Excel. Working knowledge of ticketing software such as Newstar, Zendesk, and Build-Pro. Solid understanding of industry practices and performance standards. Strong aptitude for working with internet tools such as A.I. to acquire solutions. Relationship driven approach with excellent interpersonal skills, including conflict resolution. Solutions-oriented leader who fosters teamwork, and is committed to quality outcomes. Delivers on personal goals and holds team accountable to defined goals. Strong organizational skills driven by ownership of department and company goals. Valid driver's license and clean driving record required. Why Work for Trumark? Work with a team that values you! Trumark offers a direct career path with an open seat for you at our table. We embody our mission to Live Well. Trumark Homes is dedicated to creating communities that foster an enthusiasm to connect, the strength to aspire and the compassion to give back. For approximately every 50 homes we build, we work with charity: water to provide and serve approximately 200 people with fresh, clean water. Exceptional Medical Benefits (100% Employee + 60% Dependent). 401k with company matching, we are helping you plan for future retirement. A monthly health / wellness stipend just for you. EEO Statement At Trumark Homes, we are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in employment decisions, including recruiting, hiring, compensation, promotion, benefits, disciplines, termination, job assignments, or training. Statement to Outside Staffing Agencies Trumark Companies ("Trumark") does not accept unsolicited resumes from recruiters, agencies, or any source other than directly from the candidate. Trumark will NOT pay any fees for placements resulting from unsolicited submissions. Trumark's recruiting department handles all recruiting/hiring processes - please do NOT contact other Trumark employees (including the hiring manager) directly to present candidates or to engage them for recruiting/staffing services. Only Trumark's recruiting department is authorized to engage in recruiting and staffing services; any unsolicited submissions or engagements by recruiters, agencies, or any other source will be deemed to have been made free of any charges, fees, or obligations.

Location: This role requires periodic travel to one of our California locations: Concord, Fresno, Los Angeles, Newport Beach, Ontario, Pasadena, Rancho Cordova, San Francisco, San Leandro or San Mateo To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. ESSENTIAL DUTIES AND RESPONSIBILITIES: Processes (during non-renewal periods) applications, policies, endorsements, binders, certificates, audit requests and other items related to the servicing of clients. Assists clients with policy coverage, exclusions and related questions and assists Producers in servicing clients. Services client accounts with oversight of Producers or Account Executives, which includes research/analysis and handling of client questions on coverage and other policy/contractual issues. Makes routine policy adjustments. Conducts renewal process with oversight of Producers or Account Executives, including exposure analysis for client (e.g., reviews census/experience data, contractual requirements for insurance), strategizes with Producer/Account Executive and client regarding whether to market and if applicable, conducts market comparisons by analyzing insurance rate and renewal information, obtains and evaluates quotes, negotiates premium and commission rates on behalf of clients for best alternatives (with full authority from EPIC to act on its behalf), prepares proposal, and oversees accuracy of insurance binder. Provides support to Producers and, if applicable, Account Executives, including preparing presentations and proposals, and participating in meetings with prospective clients as part of team. Maintains client files in appropriate systems; prepares billing and provides standard office/administrative support. Service Consistently establishes and maintains high levels of trust and confidence with clients by initiating introductions, through periodic contacts, and by promptly responding and resolving client questions and issues. Process all applications, policies, endorsements, incoming mail, binders, schedules, certificates, audits, and other items related to the servicing of client's policies in a timely and accurate manner. Inform and educate clients about policy coverage, changes, exclusions, and insurance coverage needs. Assist clients in making coverage changes. Responsible for timely, accurate invoicing and monthly expirations. Meet all quality and timeliness standards in the Agency Management System while properly documenting all activity. Other duties may be assigned. Marketing In conjunction with the Sales Team, determine strategy which includes coverage determination, target pricing, marketing determination. Submit applications with proper supporting documentation and follow up to ensure timely receipt of quotes and policies. Aggressively and professionally negotiate premiums and commissions with underwriters and wholesalers. Prepare proposals and provide other technical support in the sales process as needed. Work with the Sales Team to refer current and prospective clients to E.P.I.C.'s Employee benefits, and Private Client Departments for solicitation for those lines of business. Other duties may be assigned. Personal and Organizational Development Set priorities and manage workflow for self to ensure efficient, timely, and accurate processing of all responsibilities. Maintain cordial and effective relations with clients, co-workers, carriers, wholesalers, vendors, and other business contacts. Maintain up-to-date proposals, workflow logs, manuals or other required documentation and records. Interact with others effectively utilizing good communication skills, cooperating purposefully, and providing information and guidance as needed to achieve the business goals of the Company. Stay informed regard industry information, new product/program developments, coverages, legislation, technology to continuously improve knowledge and performance. Other duties may be assigned. Work effectively to resolve problems or enhance service in a timely manner. Ability to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands. Ensure expert knowledge is maintained. KEY COMPETENCIES Full knowledge of Property Casualty lines of coverage and services. Recognize problems and respond appropriately. Able to analyze situations logically in order to draw solid conclusions. Demonstrate experience with Agency Management Systems, rating procedures, coverages, and industry operations to effectively manage, maintain, and write assigned clients and prospects. Advanced knowledge of navigating the Internet as well as various Microsoft Office programs to include Windows, Outlook, Word & Excel. Strong attention to detail and time management abilities. Strong ability to multi-task and assign priority. Ability to work effectively and efficiently both with and without direct supervision. Ability to work effectively and efficiently in a team environment as well as independently. Strong interpersonal communication skills, both written and oral EDUCATION and/or EXPERIENCE High school diploma or G.E.D. equivalent required. College degree preferred. Two or more years of experience in mid-size brokerage or carrier. Must have working knowledge of a variety of Microsoft Office computer software applications to include word processing, spreadsheets, database, and presentation software. Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands. Must have high level of interpersonal skills to handle sensitive and confidential situations. Position continually requires teamwork, demonstrated poise, tact, and diplomacy. CERTIFICATES, LICENSES, REGISTRATIONS California Fire and Casualty Broker License Valid Driver License PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. Ability to travel independently to clients; some air travel may be required. WORK ENVIRONMENT and ENVIRONMENTAL CONDITIONS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. There is no or very limited exposure to physical risk. COMPENSATION: The national average salary for this role is $100 000.00 - $120 000.00 in base pay and exclusive of any bonuses or benefits. The base pay offered will be determined based on your experience, skills, training, certifications and education, while also considering internal equity and market data. WHY EPIC: EPIC has over 60 offices and 3,000 employees nationwide - and we're growing! It's a great time to join the team and be a part of this growth. We offer: Generous Paid Time off Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early-close days Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave Generous employee referral bonus program of $1,500 per hired referral Employee recognition programs for demonstrating EPIC's values plus additional employee recognition awards and programs (and trips!) Employee Resource Groups: Women's Coalition, EPIC Veterans Group Professional growth & development: Mentorship Program, Tuition Reimbursement Program, Leadership Development Unique benefits such as Pet Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support Additional benefits include (but are not limited to): 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs 50/50 Work Culture: EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment. It takes both production and service to be EPIC! EPIC Gives Back - Some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation We're in the top 10 of property/casualty agencies according to “Insurance Journal” To learn more about EPIC, visit our Careers Page: ************************************************ EPIC embraces diversity in all its various forms-whether it be diversity of thought, background, race, religion, gender, skills or experience. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard. It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients. California Applicants - View your privacy rights at: ******************************************************************************************* Massachusetts G.L.c. 149 section 19B (b) requires the following statement: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. #LI-MS2

Westamerica is among the largest commercial banks headquartered in California. We are looking for outstanding people to join on our winning team. We reached our current strength because our employees, customers, and shareholders believe in the same fundamental goals: Delivering a wide variety of financial services with a superior customer service guarantee. JOB SUMMARY: Under the direction of the Regional Service Manager: Provides customers with quality service; supervises operational staff; promotes sales of all Bank services. ESSENTIAL FUNCTIONS: Customer Service & Sales Support Deliver 5 Points of Service. (Your Community Banker, Sundown Rule, It's your time, 24hrs or bust, Statement of fact, Everybody makes a difference) Meet SERVICE standards for external customers. Conduct/facilitate daily 8a.m. sales meetings. Resolve complex customer problems; ensure good customer relations. Serve as point of contact for branch staff questions. Support Sales efforts through coaching and mentoring. Focus on stabilization of transaction accounts. Promote internal sales activities for new product and service referrals with an emphasis on all Key Initiatives. Ensure that average monthly teller incentive goal of $110/FTE is met. Ensure minimum SPF referral goals are met for each visit as well as monthly. At the conclusion of each visit, ensure a meeting with the investment representative for review of sales and referrals. Maintain or grow branch deposits. Meet or exceed NII goal as outlined in your annual budget. Meet minimum Elan goals. Meet established QIS standards of 95% or above. Ownership & Accountability Maintain control and tracking of operational losses and teller cash differences. Screen and interview applicants for operational positions. Coordinate with the RSM on actions and documentation related to disciplinary situations. Manage overall operations of the branch through effective delegation & follow-up. Demonstrate leadership skills as evidenced by modeling professional conduct & professional boundaries & coaching & mentoring staff, especially in sales activities. Ensure training & cross-training of staff. Identify any training, coaching or scripting needs. Ensure all necessary reports are completed and forwarded on a timely basis. Communicate problems, successes, challenges and personnel issues to the RSM on a regular basis. Adhere to the “no surprises” standard. Exercise sound judgement and common sense in protecting bank assets, while providing excellent customer service. Implement changes to policies and procedures timely and effectively. Personal losses within loss limit. Meet attendance guidelines. Administrative Control, Security & Audit Ensure satisfactory ratings by Internal Audit. Ensure satisfactory ratings by Branch Review (See Audit Performance Matrix, Personnel Policy manual, Page 8.1.1). Follow security protocols in opening, closing and internal operations procedures. Ensure that all staff is knowledgeable and adheres to Control Consciousness policies and procedures. Ensure branch remains within established loss limits. Compliance Responsibilities Complete regulatory tutorials to ensure understanding of compliance standards & expectations. Ensure that all staff completes regulatory tutorials and has an understanding of compliance standards & expectations. Answer regulatory questions correctly during Audit/Branch Review. Ensure CRA service hours branch goals are met. Work Environment: The work environment described here is representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee generally works in an office environment but may occasionally be required to perform job duties outside of the typical office setting. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate. EQUIPMENT USED TO PERFORM FUNCTIONS: 10-key machine, Microsoft based computers, fax machine, photocopier, ATM, tube system for drive-up window, Branch Capture equipment. DECISION MAKING: (Give examples of decisions and recommendations made by incumbent) Approves non-standard transactions based on knowledge of client's account history. Schedules appropriate number of staff to successfully meet varying service demands and address any training needs. Determines best method to apply to resolve customer and/or staff conflicts, which preserve individual's dignity and comply with established banking policies. PROMOTIONAL GUIDELINES: Customer Service Managers are eligible for promotions based upon the approved level of the branch, i.e. CSM I, II, III, etc. After one year in current position, the following criteria must be met: Must have all audits and branch reviews rated satisfactorily. Must obtain an “at expectation” or better in all categories on the annual performance appraisal. Consistent pattern of growth in all areas of sales support. Requirements MINIMUM KNOWLEDGE, PRIOR WORK EXPERIENCE, AND SKILLS NEEDED TO PERFORM JOB FUNCTIONS: Progressively more responsible in-branch operations where incumbent has gained a thorough knowledge of operational policies and procedures. Previous lead or supervisory experience preferred. Excellent interpersonal, organization and communication skills required. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee may be required to use hands to finger, handle, feel, or manipulate computers, calculators, phones and other office equipment and must be able to clearly communicate and write, hear, and talk with co-workers and customers. The employee is required to walk and stand for long periods of time. The employee is required to occasionally reach, sit, stoop, kneel or crouch. The employee may occasionally lift and/or move up to 25 pounds. Specific visual abilities are required in the job including close vision, distance vision, color vision, peripheral vision, and ability to adjust focus. MENTAL DEMANDS: Successfully prioritize demands and meet quality and quantity service standards. Apply basic math skills to balance cash and reconcile ledger accounts. Evaluate job performance and identify training needs of subordinate staff. Identify and capture business opportunities. EOE Westamerica Bank's Privacy Policy may be found at: ********************************* Salary Description $68,640.00 - $69,817.69

Job Description Operations Management focuses on efficiently meeting the needs of our clients across various lines of business. If your passion is managing and developing staff to ensure quality care to help our clients live their best life we encourage you to apply today! The Client Success Manager, Senior Living cultivates and maintains an on-going strategic relationship with their clients. They are responsible for the ensuring customer satisfaction with pharmacy services, issue resolution and overall retention of their clients. This position requires entails 60-75% travel in and around the Fresno, CA area. Ideal location to reside is within that location to enable home officing 25% of the time. In order to meet the needs of our Clients and PharMerica standards, this position cannot be performed remotely. Required: 3 or more years' experience in client management (customer service) or sales in Long-Term Care. We offer: DailyPay Flexible schedules Competitive pay Shift differential Health, dental, vision and life insurance benefits Company paid STD and LTD Tuition Assistance Employee Discount Program 401k Paid-time off Tuition reimbursement Non-retail/Closed-door environment Our Pharmacy group focuses on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation hospitals, long-term acute care hospitals, and other specialized care centers nationwide. If your passion is service excellence and top-quality care come join our team and apply today! This position will be posted for a minimumof 8 days Responsibilities • Works with the Director, Senior Living Account Management in developing strategies that result in retention of assigned PharMerica Clients • Works with the Senior Living team to manage PharMerica's Clients and customers. • Conducts and documents meetings with assigned clients • Works directly with key PharMerica teams to deliver on client commitments and to meet service-level agreements. • Owns client issue escalation and resolution process. • Prepares for and participates in a client review process to include maintaining documents for such review. • Documents Client retention, upselling activities, and interactions, in PharMerica's designated CRM platform • Owns proving insight and recommendations on pricing negotiation and contract renewals. • Works with other disciplines (billing, credit/collections, contracting, and marketing) to assure that corporate billing, and receivable standards are achieved. • Prepares quarterly business review materials and client engagement call materials as assigned. • Conducts routine client-facing training for PMC products, tools and resources. • Provides educational materials to facilitate compliance with PMC procedures, tools and resources. • Supports solution selling or up-selling of PharMerica products and services. • Ensures an overall positive experience for the assigned client base. • Works collaboratively with clients and key PharMerica management to implement various corporate initiatives, implement PharMerica products/services/tools, and oversee new facility start-ups/transitions. • Compiles Client reports and assists with CRM data management and issue resolution management. • Attend PharMerica corporate/networking events and conferences, as needed. • Mentor other associates as needed or required • 60-70% Travel Required • Performs other tasks as assigned. • Conducts job responsibilities in accordance with the standards set out in the Company's Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards. • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Each essential function is required, although reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Qualifications • Education/Learning Experience • Required: Bachelor's Degree in business or related field • Desired: MBA • Work Experience • Required: 3 or more years' experience in client management or sales in Long-Term Care or related industries • Desired: previous experience in a client management, customer service, or client support role; previous experience in a client support role within a healthcare setting or other business-to-business setting. • Preferred: Licensed pharmacy technician, RN, LPN preferred • Skills/Knowledge • Required: Ability to present to all levels of management; excellent time-management skills; basic computer skills; advanced Microsoft Office proficiency; outstanding problem solving skills; experience in root cause analysis; able to collaborate cross-functionally; experience working within a team • Desired: SalesForce and Axiom experience; previous experience in a project management and client-facing customer service role; strong background in administrative management with the ability to manage multiple priorities and deadlines at once; strong experience in business writing

PAY GRADE: 26E PAY RANGE: $55,452 - $99,112 annually DEPARTMENT: ATM/Card Services Experience the difference with Educational Employees Credit Union, the largest credit union in the Central Valley. Known for its outstanding member service, EECU promotes a positive work environment and supports employee well-being with a competitive benefits package, including a 6% employer contribution to 401k. In 2025, EECU received the Gold Award for Best Credit Union and the Silver Award for Best Place to Work in The Fresno Bee's 2025 Best of Central California People's Choice Awards. The ATM/Card Services Assistant Manager reports directly to the ATM/Card Services Manager; they are responsible for managing the daily operation for the Card Services Department, which consists of the management of all card activity for debit and credit cards as well as maintaining a positive service environment for both members and employees. This includes risk management, new product implementation, card ordering, Regulation E dispute claims, coordination and operational integration of multiple vendors, and network settlement. This position involves regular communication with management regarding program status, risks, and financial and operational metrics. They will manage multiple vendors and participate in vendor contract negotiations as well as establish and refine policies and processes, including evaluating tools and procedures for detecting Card Fraud and staying abreast of industry changes. This position is also on call nights and weekends approximately one week each month to maintain the performance of the credit union's ATM and debit card processing infrastructure. Must adhere to all compliance regulations in the strictest manner during the performance of their job duties. A credit check will be required for those being considered for the position. Requirements Requirements of the position: Strong supervisory skills with demonstrated ability to assist in the management of a large group of employees Good judgement and decision-making skills, able to balance competing priorities and evaluate risk Strategic thinker and proactive problem solver Good organizational skills and analytical abilities, acumen with numbers Knowledge of financial services industry with an understanding of how credit/debit/ATM card products work and the regulatory environment surrounding the card industry, with a strong understanding of REG E and REG Z as it applies to debit and credit cards Technical aptitude and good project management skills Strong communication skills both written and verbal. Good presentation skills. Proficiency in using Microsoft Office, including practical experience with basic Excel formulas Ability to work well across multiple departments and with multiple vendors Basic understanding of accounting or billing/settlement and general ledger balancing This position involves regular communication with management on status, risks, and financial and operational program metrics Current or previous experience in the card services industry at a financial institution is preferred Must have excellent time management to ensure all departmental functions are prioritized and completed in a timely manner Salary Description $55,452.80 - $99,112.00

IPS is built on a foundation of strong leadership, guided by our shared values of safety, accountability, integrity, teamwork, entrepreneurial spirit, and customer-focus. As a leader at IPS, you'll be able to shape strategic initiatives, inspire teams, and influence the future of our organization. We are looking for servant leaders who are action-oriented and committed to delivering unmatched customer and employee experience. Your leadership will drive transformative projects, redefine industry standards, and leave a legacy. At IPS, you'll find a platform for high potential growth, competitive compensation, and the opportunity to make a meaningful impact. If you're ready to lead with vision and inspire innovation, apply now and become a key player in our journey to redefine success! Responsibilities & Expectations: The Shop Supervisor oversees shop operations and will be responsible for managing technicians, equipment, and materials to achieve daily production targets and long-term strategic goals. Must be technical leader capable of balancing workflow management with workforce development. Leadership & Team Development * Lead, mentor, and coach a technically skilled hourly workforce. Manage staffing, time logging, and performance evaluations. * Drive performance at all levels through consistent record-keeping, training, and regular one-on-one meetings. * Ensure all direct reports are adequately trained with identified future development plans. Advise the direct labor workforce on motor repair and refurbishment techniques. Operations & Production * Plan and direct hourly labor requirements to support incoming teardowns, inspections, production repair jobs, and field service jobs. * Lead efforts to improve Key Customer Facing Metrics (Quality, Time to Quote, Ship to Invoice) and Key IPS Metrics (Margin Performance, Labor Utilization, Direct/Indirect Costs). * Ensure customer requirements regarding inspections, data collection, and material delivery are met. Assist with customer visits and provide technical scheduling support. * Create production operating cost budgets for approval; track and achieve cost elements of the budget. * Direct the workforce to work safely; participate actively in safety audits, incident reporting, training, Job Hazard Analysis (JHA), LOTO procedures, and housekeeping. * Support the Quality System by editing process documentation, work instructions, and process standards. * Coordinate the maintenance of the facility and equipment to ensure operational readiness. Qualifications and Competencies: * Bachelor's degree in engineering, Industrial Technology, or Manufacturing Management (Preferred) OR 5+ years of experience in the Industrial Repair Business. * Deep understanding of the electric motor/generator manufacturing process, repair techniques, testing, maintenance, and diagnostics. Machine shop knowledge is preferred. * Exposure to continuous improvement cultures (Lean, 5S, Safety, High Engagement Work Systems) is highly preferred. * Ability to relate well with others in a professional manner and communicate technical concepts effectively. * Ability to work in a fast-paced environment. Must have a valid Driver's License. * Must be available to work weekends and participate in weekend management/capacity planning. You'll thrive at IPS if you… * Lead with integrity and prioritize safety. You demonstrate high standards and commit to a safe, ethical workplace. * Value teamwork and accountability. You work well with others, take responsibility, serve others, and deliver on your commitments. * Focus on the customer. You are dedicated to providing an unmatched customer experience and exceeding expectations. * Have an entrepreneurial spirit. You're proactive, innovative, and thrive in a fast-paced environment. * Communicate effectively and with purpose. You keep everyone informed with clear, concise communication. * Stay curious and love to learn. You continuously seek new knowledge and grow personally and professionally. Who We Are: At Integrated Power Services (IPS), we're committed to empowering you to make a meaningful impact. As the industry's leading and fastest-growing service provider, IPS offers single-source electromechanical and power management solutions to enhance the reliability of critical infrastructure across North America and the United Kingdom. We serve over 30,000 essential customer locations, from renewable energy pioneers to hospitals, manufacturers, and municipalities, helping them avoid costly downtime and ensure mission-critical operations. When you join IPS, you're joining a team that's revolutionizing equipment and process reliability across diverse sectors, from power generation to petrochemicals, and beyond. You'll learn from industry experts, grow alongside a talented workforce, and be part of a company that is built on the Shared Values of Safety, Integrity, Teamwork, Accountability, Customer Focus, and Entrepreneurial Spirit. Benefits: * Paid Time Off (PTO) * 401k Employer Match * Bonus Incentives * Tuition Reimbursement Program * Medical, Dental and Vision plans * Employee Assistance Program (EAP) * And more! Pay Rate Details: $87,000 - $95, 000 annually IPS is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status. Any offer of employment is contingent upon the successful completion of a background and driving record investigation. As a federal contractor, our company is committed to maintaining a safe and drug-free workplace. Candidates for this position are required to complete a pre-employment drug screen successfully. The drug screening process will include testing for substances that may impair one's ability to perform the job safely and effectively. #LI-LM1

Job Description Client Services Group Schedule: Monday - Thursday: 9 hours / Friday: 4 hours The Client Service Lead (CSL) is a senior-level role responsible for leading strategic client relationships and driving business development within a specified market sector. This position blends technical expertise with client-facing leadership, ensuring the successful delivery of design-build projects while cultivating long-term partnerships. CSLs are expected to: Serve as the key client and business development lead within their assigned market sector Lead client and project onboarding, including identifying the right internal team and overseeing project scope and fee Sell the vision of the project to clients and galvanize internal teams to deliver exceptional work/results. Maintain consistent and successful client management throughout the project lifecycle. Provide high-level project management, staying engaged from start to finish to ensure quality, timeliness, and budget. Collaborate with leadership to bring strategic solutions to both prospective and existing clients. Builds a team to deliver company business and revenue goals for assigned market sector Lead proposal development, presentations, and pitching efforts to win new business. Craft client engagement strategies and pursuit plans in line with 4Creeks overarching goals Develop and maintain high-value relationships with civil, municipal, commercial, and infrastructure clients Shape technical approaches and strategies for winning and delivering work Act as a visible advocate by engaging in industry and professional organizations Meet annual sales objectives from both retained and new clients Form and guide client and project teams to effectively meet client needs Oversee the financial performance of projects within your client portfolio, including budgets and targets Coordinate with other client service leaders and internal units to achieve broader business goals Lead negotiations with clients, teaming partners, and subconsultants Market Sector and Business Development Responsibilities: Outside of high level project management, the CSLs are the main driver of key design build client relationships. They are able to develop relationships that progress into consistent revenue within their market sector. They must: Possess 15+ years of industry experience (20 preferred) with a deep understanding of both Design (Planning, Engineering, Survey) and Construction (Scheduling, General Contracting, construction delivery means and methods). Expertise to connect with clients across our service offerings (i.e. understands process beginning to end) Maintain strong technical expertise to accurately scope, price and manage design-build projects. Step into projects at critical phases to ensure alignment with budget, schedule, and delivery. Focus on developing strong, lasting client relationships that lead to repeat business and long-term partnerships. Minimum Qualifications: Technical background is required this is not purely a sales role. A sales only background will not be considered 15+ years experience within the AEC industry, 20 years of experience preferred Must be licensed (PE, PLS, AICP, AIA, Class A or B Contractor) Strong analytical and problem-solving skills. Ability to work independently and collaboratively within a team. Experience with Microsoft Office, including Word and Excel is required. Compensation The salary will be determined by the candidates skill and experience level and highly competitive with industry standards. The benefits package includes full employee health coverage(50% coverage for dependents), company 401(k) contribution, participation in the Employee Stock Ownership Program(ESOP), and performance bonuses. The expected pay range for this position is $140,000 - $175,000 annually, depending on experience. About 4Creeks At 4Creeks Design & Build, we are more than just a Design-Build company; we are a unified team dedicated to delivering excellence from concept to completion. Rooted in Central California, our passion for creating innovative solutions drives us to tackle challenges and transform visions across the region we serve, from California to Colorado and beyond. Our firm thrives on a collaborative, fun, and challenging work environment, where every team member's value is recognized, and delivering results for our clients is paramount. We believe in the power of collective effort and the unique perspectives each professional brings to the table. Together, we pool our resources, expertise, and creativity to provide comprehensive solutions that change, form, and shape the future of our communities. As a 100% employee-owned company, we put our people first. Employee ownership creates a unique work environment that will benefit you the first day you walk in the door. You will experience the 4Creeks difference in commitment to quality, a culture of collaboration, and a relentless pursuit of greatness in everything we do. Join us in shaping a new future with a team that is as dedicated to each other as we are to our craft. How to Apply For immediate consideration; please apply on our website with your resume and cover letter detailing your background, skills, and experience. Our Human Resource Administrator will contact you promptly for initial interview coordination. If there are any questions, please contact us at *******************. The Other Stuff The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, apply range of motion within hands and fingers, including sensitivity to touch, and use a computer. The employee frequently is required to talk, hear, and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds.

Job Description Apply Here: ******************************************************************************** Deadline: 12/05/2025 COMPANY OVERVIEW: Proteus is the premier provider of training, education, and community services within the agriculturally rich Central San Joaquin Valley. Since its inception in 1967, Proteus has been in a continuous state of evolution, adding and expanding services as the changing needs of the workforce emerge. Our “Mission” is to provide education, workplace training, job placement, and other support services to farm-working families and diverse program participants to empower them to achieve self-sufficiency. COMPANY BENEFITS: Proteus, Inc. is proud to offer our eligible employees a comprehensive benefits program, which includes: § A 37.5-hour workweek § 13 paid holidays § Self-care and bereavement leave § Health Insurance § Dental Insurance § Vision insurance § Employer Funded Health Reimbursement Arrangement (HRA) § Employer-paid basic life insurance and AD&D coverage § Voluntary insurance options § A 403(b) and Roth retirement plan § Flexible spending account options § An Employee Assistance Program (EAP) § A generous $1,500 tuition assistance program Additionally, Proteus, Inc. is proud to be a Public Service Loan Forgiveness-certified employer. POSITION SUMMARY: Manages service center facilities and staff to provide services and activities to public and/or eligible participants, by performing the following duties personally or through subordinate staff. ESSENTIAL RESPONSIBILITIES include the following: 1. Oversees Service Center operations including, resource rooms, space usage, maintenance, supplies, safety, and record keeping. 2. Supervises and directs staff including program performance, evaluations, review/approval of documents and data entry, policy and safety compliance. 3. Distributes and implements policy, procedures, program operating plans, and individual assignments. 4. Coordinates program outreach as well as Proteus representation at community events. 5. Coordinates service center staff to meet performance/budget goals and other activities as defined by Area Managers. 6. Addresses concerns as they arise with customers, employees, employers, vendors, divisions and corporate departments. 7. Acts as liaison and attends meetings with funding sources, service providers, other community groups and as directed. 8. Develops special projects and reports, coordinates office personnel and resources toward short-term community, divisional, or corporate needs. 9. Maintains an awareness of community activities, needs and labor market trends. SUPERVISORY RESPONSIBILITIES: Responsibilities include interviewing, hiring, supervising, and training employees; planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems. POSITION QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. EDUCATION AND EXPERIENCE: Bachelor's degree in a related field; or six years directly related experience and/or training; or equivalent combination of education and experience. COMPUTER SKILLS: Moderate computer skills required for data entry, Word, Excel, and other software programs, as required for the position. LANGUAGE SKILLS: Ability to read, and interpret documents such as safety rules, operating and maintenance instructions, and procedures manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers, employees, or organizations. Bilingual (English/Spanish) required. MATHEMATICAL SKILLS: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply concepts of basic algebra. REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. CERTIFICATES, LICENSES, REGISTRATIONS: Access to transportation, a California driver's license, and the minimum vehicle insurance needed by law. TRAVEL REQUIREMENT: Will require weekly travel to local Proteus offices or events at 40% of the weekly schedule and other assigned divisional areas. Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected. PHYSICAL DEMANDS: The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job. Employees are regularly required to stand and use their hands to finger, handle, or feel. The employee is frequently required to walk: reach with hands and arms; sit, kneel, stoop, climb, or balance. Prolonged periods sitting at a desk and working on a computer. Travel to other locations and outside training. Ability to lift and/or move up to 15 pounds and ability to maneuver a dolly. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Indoor work environment Working conditions include attendance at meetings Travel to other locations and outside training AT-WILL STATEMENT: Employment at Proteus is employment at will. This means that an employee is free to leave his or her employment at any time, with or without cause or notice, and the Company retains the same right to terminate the employee at any time, with or without cause or notice. Please understand that continued employment cannot be guaranteed for any employee. This policy of at-will employment may be changed only by a written employment agreement signed by the Chief Executive Officer that expressly changes the policy of at-will employment. Unless the employee's employment is covered by a written employment agreement that specifically provides otherwise, this policy of at-will employment is the sole and entire agreement between the employee and the Company as to the duration of employment and the circumstances under which employment may be terminated. Except employment-at-will, terms, and conditions of employment with the Company may be modified at the sole discretion of the Company, with or without cause or notice at any time. No implied contract concerning any employment-related decision term or condition of employment can be established by any other statement, conduct, policy, or practice. Examples of the types of terms and conditions of employment that are within the sole discretion of the Company include but are not limited to, the following: promotion; demotion; transfers; hiring decisions; compensation; benefits; qualifications; discipline; layoff or recall; rules; hours and schedules; work assignments; job duties and responsibilities; production standards; subcontracting; reduction, cessation, or expansion of operations; sale, relocation, merger, or consolidation of operations; determinations concerning the use of equipment, methods, or facilities; or any other terms and conditions that the Company may determine to be necessary for the safe, efficient, and economic operation of its business. DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and requirements, which may change from time to time based on business needs. When appropriate, reasonable accommodations that do not create an undue hardship to the Company may be made to enable individuals with disabilities to perform the essential functions of the job. EQUAL EMPLOYMENT OPPORTUNITY: Apply online by visiting our website at ******************* If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please get in touch with Human Resources at ************ or email at **************************. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. Proteus is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. If you would like more information on your EEO rights under law, please visit ************* If you are looking for a job that encourages work-life balance, Proteus has just the job for you! Visit our website to review a full list of open positions across our organization.

What you will do The Fire Service Manager will drive customer satisfaction, supervising a team of technicians, service sales reps, inspectors, and administrators to support the district's service customers. Will ensure contractual obligations are fulfilled while quickly resolving customer complaints concerning service and collection issues thereby minimizing customer concerns and enhancing customer relations. Scope of work to include managing employees in the following disciplines: Fire Alarm, Security, Fire Sprinkler Systems, Special Hazard Systems and Extinguishers/Commercial Kitchen Hood service. How you will do it Revenue Responsibility- Responsible for implementing plans, programs, and processes designed to meet or exceed corporate goals and objectives as well as maximizing market potential in all business segments to include new service sales, revenue, and profitability. Fiscal Responsibility- Responsible for managing the Service Department to an approved financial plan which includes operating expenses, accounts receivable/collections, manpower, capital, and inventory. Customer Service Responsibility- Responsible for departmental employees' effective and timely customer communications, building solid customers relationships from initial contact through order acquisition, delivery and installation, and service. Productivity Improvement - Responsible for training service personnel, building a team with the skillset and customer service focus to support and grow the district. Accountable for the efficiency and productivity of the team. Ensures that fair and effective performance measurements are assigned and that employees are motivated to achieve and/or exceed their assigned goals and objectives. Conducts employee evaluations and/or communicates performance improvement strategies and actions. Employee Development- Empowers, organizes, and develops the local service staff into a cohesive and effective team trained and motivated to grow the business. Responsible for hiring quality individuals who possess the necessary skills, knowledge, talent, and experience to fill open job positions. Identifies areas such as sales skills, business and product knowledge, and customer service where training and development can enhance the department's ability to meet current and future business needs. Maintains an open channel of communication among all departments and personnel to ensure consistent dialogue, foster initiative, and maintain employee morale. Will participate in technician ride-alongs to ensure compliance with corporate safety programs, review productivity, measure performance, and review technicians' abilities. Must ensure complete understanding of company policies/processes, reviewing them with employees to promote understanding and compliance. Safety Compliance - Ensures that all employees comply with corporate safety programs and that employee safety training is complete and up-to-date. Completes all workplace accident investigations as required by the company's EH&S policy. Identifies safety issues and hazards and notifies the corporate safety officer of conditions that require corrective action. Legal Compliance- Abides by Federal, State, and local laws and regulations, as well as all Company policies and procedures. What we look for Minimum of 5-10 years' experience in an integrated systems sales/service environment with a portion of time spent in a supervisory role. Strong, positive leadership skills. Action oriented. Strong understanding of P&L components and relationships Proficient with MS Office as well as online systems. Knowledge of Oracle a plus. Demonstrated management/leadership abilities to include training, team building, presentation and negotiation skills, administration, and effective interaction with Must be able to pass a pre-employment background screening and drug test. Possess a valid driver's license and driving record that meets company requirements. HIRING SALARY RANGE: $100,000-$134,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at ***************************************** Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

Primary Accountability The Referral Services Manager is responsible for managing operational aspects of the referrals and health information functions including related to, customer service, compliance, and staffing. Description of Primary Responsibilities Provides management to departmental staff. Responsible for performance management of assigned staff, including recognition, performance evaluations, and formal coaching and counseling. Responsible for making recommendations regarding hiring or firing, and the advancement and promotion of assigned supervisors, and those supervisors' assigned staff, or any other change status of assigned supervisors, and those supervisors' assigned staff. Demonstrates core leadership behaviors and team one approach. Creates a culture of accountability and excellence. Develops and manages an action plan across assigned employee base to support the strategic direction and obtainment of goals of the organization, effectively leading change when necessary. Empowers staff through effective communication and talent building. Delegates appropriate departmental duties and responsibilities to assigned team members while ensuring department performance. Assists with the development of the departmental budget and monitors budget to ensure expenses do not exceed budget. Ensures regulatory compliance for assigned departments, and compliance with all workflows, policies, and procedures. Ensures employees receive instruction/training that is in compliance with training plan, including on the job training. Works with supervisor to ensure necessary remediation is taken. Recommends workflow, policy, and procedure changes based on observations from performance metrics, outcomes, and feedback from supervisor. Ensures department maintains compliance with all employee related reporting and tracking. Identifies and presents issues related to referrals and health information related functions to supervisor with recommendations for resolutions to implement. Supports a “culture of excellence” and the “Four Pillars of Excellent Customer Service”. Responsible for managing referral related functions. Ensures referrals are tracked and processed within expected timelines. Manages the productivity of the staff to ensure performance metrics are met. Ensures referral workflows are followed according to established policies and procedures. Responsible for ensuring compliance of the referral process. Manages the operations related to referrals and resources to ensure goals are met. Conducts internal audits of referrals to ensure compliance with Joint Commission, HRSA and other regulatory guidelines. Communicates to internal and external providers to ensure patients receive the needed specialty access. Manages and monitors referral workflows and performance to ensure adherence to appropriate referral sources and that clinical pathway workflows are followed at all times. Reviews referral data and specialist sources to evaluate appropriate access and cost effectiveness based on the patient's insurance. Identifies and recommends strategies to reduce the cost of specialty care as part of operational/strategic goals. Ensures specialty database within the electronic health record is maintained current. Identifies and presents issues related to referrals and health information related functions to Director with recommendations for resolutions to implement. Develops and maintains a working knowledge and relationship with the professional community and their respective management teams in order to enhance effective specialty access for our patients. Responsible for managing health information related functions. Ensures medical releases, subpoenas and other health information related functions are processed within expected timelines. Manages the productivity of the staff to ensure performance metrics are met. Ensures health information related workflows are followed according to established policies and procedures. Responsible for ensuring compliance of all Health Information related requests and handling, including scanning procedures. Ensures random audits on completed to ensure compliance with health plan and other regulatory agencies. Maintains and manages the development and revisions of clinical forms for the health record. Ensures that appropriate indexing guidelines are created. Manages the appropriate retention of health records and coordinates needed purging of charts. Serves as an internal consultant on health information management issues including release of information, confidentiality, information security, information storage and retrieval, and record retention as well as authorship and authentication of health record documentation, standardization of medical vocabularies, and use of classification systems. Monitors changes in legislation and accreditation standards that affect health information management. Prepares weekly and monthly reports for respective areas Analyzes data to identify problem areas. Develops and implements strategies to ensure problem areas are addressed. Performs other duties as assigned. Description of Primary Attributes Professional & Technical Knowledge: Possesses specific advanced knowledge and skills, including written and verbal communication skills, computational, computer and technical skills, and mathematical knowledge frequently acquired through completion of a Bachelor's Degree program with a recognized major or comparable experience that includes two years of experience in health records management, and; Four years of leadership experience or 5 years of progressively greater responsibility or significant contributions to projects and initiatives that demonstrate leadership skills; and Employees must have a thorough understanding of the theory of the profession in order to determine “why” things are done. Technical Skills: Ability to prepare more complex documents in Microsoft Word, including creating tables, charts, graphs and other elements. Ability to use Microsoft Excel to analyze data, including the use of formulas, functions, lookup tables and other standard spreadsheet elements. Ability to develop sophisticated presentations in Microsoft PowerPoint, including the use of embedded objects, transitions and other elements. Licenses & Certifications: RHIT or RHIA certification preferred. Communications Skills: Job duties require the employee to effectively communicate, verbally and in writing, their opinions and extrapolations of information they collect and synthesize/analyze. Responsible for the resolution of conflicts that may arise because of disagreements between employees, between employees and customers/clients, or with the public, other legal entities or governmental authorities. Compiles, analyzes and prepares information in an effective written form, including correspondence, reports, articles or other documentation. Effectively conveys technical information to non-technical audiences. Physical Demands: The physical demands here in this job description are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the employee is regularly required to sit and use repetitive hand movement to type and grasp. The employee is frequently required to stand or walk; and the employee must occasionally lift and/or move up to 20 pounds. Pay Scale: Min Salary Rate: $71,552.23 Max Salary Rate: $114,483.56

Full-time Description Type: Regular, Full-Time Status: Exempt Salary Range: $83,200 - $116,480.00 (Commensurate with Experience) Benefits: Health (Medical Employee Only) $50.00 a month, 2 options (Kaiser & Anthem Blue Cross), Employer paid dental & Vision), 11 paid Holidays, PTO accrual up to 15 paid days annually, California Paid Sick time, ESL sick accrual and 403b with Company Match Hours of Work: Monday- Friday and may work some weekends depending on the need of operations. Reports to: Chief Programs Officer _________________________________________________________________________________________ Position Summary: The Housing Manager provides strategic leadership, oversight, and coordination for all aspects of Marjaree Mason Center's housing programs. This role ensures the delivery of high-quality, trauma-informed services to survivors of domestic violence while maintaining compliance with organizational policies and grant requirements. Responsibilities include managing operations, programming, and staff within the Housing Department; developing and implementing systems, policies, and procedures; monitoring program performance and outcomes; and fostering cross-departmental collaboration. The Housing Manager also oversees budgetary planning, grant compliance, facility safety and cleanliness, and community partnerships to enhance service delivery. As the subject matter expert for housing programs, this position represents MMC in external engagements, supports professional development within the team, and champions a culture of resiliency and inclusion in alignment with MMC's mission and strategic objectives. Essential Duties and Job Responsibilities include the following: Provide overall leadership and vision for all aspects of the Housing Program, including operations, programming, and management of staff, after-hours response, and consultation with staff as needed. Leads the team and vendors in developing and implementing effective systems, policies, and procedures for the Housing department. Ensure the program staff adheres to organizational and grant policies, processes, and procedures. Establish current and future program goals. Manage and hold the team accountable for achieving strategic goals and metrics. Monitor programmatic and individual performance and establish corrective measures as needed. Prepare detailed reports, both current and forecast. Champions the organization's vision, mission, and values to create a healthy work culture within the Housing Department. Work in collaboration with all other departments and programs as it relates to those entering the emergency safe house and services that intersect with other departments. Develop, manage, and monitor the annual program budget, ensuring fiscal responsibility, cost-effective resource allocation, and alignment with grant requirements and organizational financial goals. Ensure funder accountability by monitoring, tracking, and reporting on contract compliance and grant metrics, program outcomes, and finances. This includes managing the team in providing detailed documentation as well as preparing reports to communicate the program's impact. Continuously assess and elevate the quality of shelter and housing services through systematic program evaluation, client feedback mechanisms, trauma-informed best practices, and ongoing staff training to ensure exceptional, compassionate, and effective support for survivors. Review client complaints, concerns, needs, and manage the grievance process. Develop and implement strategic program plans for the shelter and housing department that align with and support the organization's overall mission, vision, and strategic objectives. Including but not limited to services/classes such as life skills, financial literacy, job skills training, case management, and others. Reviews and monitors case plan progress of all clients- via review files, meeting with Case Managers Strategically develop, nurture, and expand community partnerships that include but are not limited to community-based organizations, government agencies, and housing resources to create a network that enhances service delivery, expands reach, and provides holistic support for domestic violence survivors. Develop, review, and continuously refine program-specific policies and procedures that align with organizational mission, best practices in domestic violence services, and regulatory requirements, including updating all housing program handbooks. Oversee facility management by monitoring the cleanliness of spaces, promptly addressing health and safety concerns, coordinating with the Facilities Department for maintenance needs, ensuring a clean, safe, and compliant environment for staff and clients. Serve as the subject matter expert for all housing and shelter programs, maintaining a comprehensive knowledge of the organization. Serve as the organization's subject matter expert and primary representative to external stakeholders and committees, acting as the spokesperson to the community as needed, delivering community presentations, conducting media interviews, and facilitating training sessions as needed. Management of human resources functions for the housing department, including interviewing and selecting staff, training and coaching staff, scheduling staff, timesheet review and use of HRIS, monitoring staff progress, and conducting performance evaluations. Collaborate with the Human Resource Department to initiate, lead, and implement a staff, volunteer, and intern development program, encompassing onboarding, training to functional proficiency for job roles, and developing ongoing learning opportunities through workshops, webinars, and training to foster a culture of professional growth. Support cross-training to ensure an adaptable workforce and eliminate any skill gaps. Works collaboratively with colleagues throughout the organization in order to model and support effective cross-departmental partnerships, trauma-informed practices, resiliency-building, and commitment to diversity and inclusion. Communicates regularly and provides written department and employee updates to the CPO about shelter status, facility and safety updates, and clients. Attend and support agency-wide fundraising events. Lead and attend program, department, and agency-wide meetings as required. Attend Board of Director and Board Committee meetings and present as required. Complete other duties as assigned. The Housing Services Manager is expected to customarily and regularly exercise discretion and independent judgment in carrying out job duties. The Housing Services Manager is also expected to perform solely exempt-type duties more than 50% of work time during the workweek. Required Education and Experience: Bachelor's degree from a four-year college or university. Two years of experience working in the domestic violence, health care, housing/residential, or human services field. Minimum two years of management and leadership experience. Experience with database and project management software. Required Certificates, Licenses, Registrations and Tests: Possession of a valid California driver's license and proof of liability insurance on personal auto. Must be insurable at all times at standard rate by MMC insurance carrier. Must successfully pass a drug, background and Tuberculosis test. Requirements Required Knowledge, Skills, and Abilities: Deep interest in and commitment to the mission and vision of MMC with a sensitivity to domestic violence. Demonstrated ability to work with sensitivity and without discrimination towards peoples of diverse cultures, races/ethnicities, socio/economic positions, ages, religions, and genders, physical, mental challenges, disabilities, and sexual orientations. Knowledge of general office practices, procedures, and terminology. Demonstrated ability to use current business software applications, including HRIS and accounting systems, as well as productivity tools, to collate, analyze, and synthesize data and information to provide strategic and operational insights to the Chief Programs Officer, Chief Executive Officer and Board of Directors.? Strong hands-on approach with a high level of self-motivation, discipline, initiative, emotional intelligence, accountability, professionalism, integrity, confidentiality, and ethics. Must be flexible, adaptable, a creative thinker and problem solver who is also open to the insight of others. Work well in a team-oriented environment and collaboratively in cross-disciplinary teams and culturally diverse internal/external constituencies. Experience in managing staff and a proven record of motivating team members to achieve high performance. Excellent organization and attention to detail.? Strong project management skills and ability to identify, evaluate, problem solve, think critically, and direct. An understanding of data analysis and performance metrics.? Ability to prepare timely, proper, clear, and concise comprehensive reports, summaries, presentations, correspondence, and other documentation. Excellent communication skills and ability to communicate effectively, clearly, and concisely both verbally and in writing in English. The ideal candidate will demonstrate the ability to craft clear, concise, detailed and compelling content from scratch. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to stand and use hands to finger, handle, or feel objects. The employee is occasionally required to walk; reach with hands and arms; climb or balance; stoop, kneel, or crouch and smell. Occasional to frequent use of stairs The employee must occasionally lift and/or move up to 20 pounds. Clearly present information in front of a group Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. Ability to adjust focus- (ability to adjust eye to bring an object into sharp focus). Close Vision- (Clear vision at 20 inches or less). Lift up to 25 pounds- infrequent Push/pull- occasional-frequent Reach with hands and arms- frequent Sit- excessive Stand- frequent Stoop, kneel, crouch, or crawl- occasional to frequent Talk or hear- frequent Use hands to finger, handle or feel- frequent Walk- frequent Fine Dexterity- Both- frequent Typical noise level- loud Repetitive use of hands- frequent Hearing- ability to hear instructions- frequent Grasping: simple/light- frequent WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is at times loud due to client and children's activities. The Marjaree Mason Center, Inc. is an Equal Opportunity Employer. It is our policy to make all personnel decisions without discrimination on the basis of race, color, creed, religion, sex, physical disability, mental disability, age, marital status, sexual orientation, citizenship status, national or ethnic origin, and any other protected status. The Marjaree Mason Center is 24/7 operation and all employees, at any point of time, may be asked to perform other work duties from those normally assigned such as working in our emergency services. The above job description and duties is meant to describe the general nature and level of work performed; it is not intended to as an exhaustive list of all duties and responsibilities. Employees will be required to follow any other job-related instructions and to perform other duties requested by their supervisor in compliance with federal and state laws. Salary Description 83,200.00 Entry Level

Promotes and supports the hospital mission and values. Responsible for the day-to-day operations of a unit/department. Has first line accountability for outcomes and satisfaction. Participates in hiring/counseling/firing and completing annual evaluations of staff. Responsible for staff development activities. Facilitates effective organization of staff, equipment, supplies, and time. Effectively supervises unit/department through delegation of tasks. Anticipates the future course of the individual customer and unit/department/customer load. Is the resource for the staff and customers. Is responsible for the implementation of quality initiatives and compliance with regulatory agencies. 2+ to 5 years experience RN license Current BLS, ACLS, PALS certifications Knowledge of Title XXII, JCAHO, HIPAA and DHS regulations Charge nurse and/or nursing supervision experience preferred IDEAL CANDIDATE Compassionate nurse with leadership capability. Willingness to work in a faith-based organization who emphasizes spiritual healing in addition to physical and mental healing. Additional Information All your information will be kept confidential according to EEO guidelines.

James Mobile Auto Repair, located in Visalia, CA, is currently seeking a full-time Service Operations Manager - Automotive Service Supervisor to lead our service team and oversee daily shop operations. If you have a strong background in automotive service and leadership, this is a great opportunity to bring your experience to a growing and respected company! WHY YOU SHOULD JOIN US Pay: We offer our Service Operations Managers - Automotive Service Supervisors a competitive starting wage of $20+ per hour, depending on experience. Benefits: Growth opportunities Company parties Uniforms If you are seeking a stable yet dynamic work environment, we invite you to apply for this management position! ABOUT JAMES MOBILE AUTO REPAIR Since 2014, James Mobile Auto Repair has proudly served our community with passion and care. We go beyond the ordinary by providing exceptional, affordable auto services right to your doorstep with our mobile vans, specialized recalibrations, and comprehensive towing options. What truly sets us apart is our amazing team! When you join us, you become part of a welcoming culture that emphasizes customer satisfaction and high-quality work. Here, your hard work is recognized, and opportunities for professional growth abound. If you're seeking a supportive, family-like atmosphere where your talents are valued and your career can thrive, you've found the perfect place! ARE YOU THE LEADER OUR TEAM NEEDS? If you can meet the following requirements, we need you as our Service Operations Manager - Automotive Service Supervisor! 10+ years of experience in the automotive field/management WHAT VITAL ASSISTANCE DO YOU PROVIDE? As our Service Operations Manager - Automotive Service Supervisor, you'll lead and manage a team of service writers, technicians, and support staff to ensure efficient shop operations. You'll be responsible for overseeing daily activities, handling escalated customer concerns, and making important decisions regarding repair approvals, parts management, and schedule coordination. Your expertise will help ensure that each operational process meets our high standards of quality and efficiency, reinforcing our commitment to outstanding service. ADVANCE YOUR CAREER TODAY! If you're ready to bring your leadership and automotive expertise to a company that values your contributions, apply now! Our initial application is quick, easy, and mobile-friendly. Must have the ability to pass a pre-employment drug screening.

Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products. We are looking to hire an experienced Call Center Manager to join our team in-office. Qualified applicants will have excellent computer and communication skills, management experience, customer service experience, be available to work evenings and weekends, and be able to resolve conflicts and issues. Job duties include: • Schedule and confirm appointments • Hire, train and manage Call Center Representatives • Answer inbound calls and make outbound calls as needed and as a training tool • Customer Service • Manage sales reps schedules • Achieve weekly and monthly quotas We have an excellent compensation package for this position that includes a salary and bonus opportunities.

Job DescriptionDescription: Westamerica is among the largest commercial banks headquartered in California. We are looking for outstanding people to join on our winning team. We reached our current strength because our employees, customers, and shareholders believe in the same fundamental goals: Delivering a wide variety of financial services with a superior customer service guarantee. JOB SUMMARY: Under the direction of the Regional Service Manager: Provides customers with quality service; supervises operational staff; promotes sales of all Bank services. ESSENTIAL FUNCTIONS: Customer Service & Sales Support Deliver 5 Points of Service. (Your Community Banker, Sundown Rule, It's your time, 24hrs or bust, Statement of fact, Everybody makes a difference) Meet SERVICE standards for external customers. Conduct/facilitate daily 8a.m. sales meetings. Resolve complex customer problems; ensure good customer relations. Serve as point of contact for branch staff questions. Support Sales efforts through coaching and mentoring. Focus on stabilization of transaction accounts. Promote internal sales activities for new product and service referrals with an emphasis on all Key Initiatives. Ensure that average monthly teller incentive goal of $110/FTE is met. Ensure minimum SPF referral goals are met for each visit as well as monthly. At the conclusion of each visit, ensure a meeting with the investment representative for review of sales and referrals. Maintain or grow branch deposits. Meet or exceed NII goal as outlined in your annual budget. Meet minimum Elan goals. Meet established QIS standards of 95% or above. Ownership & Accountability Maintain control and tracking of operational losses and teller cash differences. Screen and interview applicants for operational positions. Coordinate with the RSM on actions and documentation related to disciplinary situations. Manage overall operations of the branch through effective delegation & follow-up. Demonstrate leadership skills as evidenced by modeling professional conduct & professional boundaries & coaching & mentoring staff, especially in sales activities. Ensure training & cross-training of staff. Identify any training, coaching or scripting needs. Ensure all necessary reports are completed and forwarded on a timely basis. Communicate problems, successes, challenges and personnel issues to the RSM on a regular basis. Adhere to the “no surprises” standard. Exercise sound judgement and common sense in protecting bank assets, while providing excellent customer service. Implement changes to policies and procedures timely and effectively. Personal losses within loss limit. Meet attendance guidelines. Administrative Control, Security & Audit Ensure satisfactory ratings by Internal Audit. Ensure satisfactory ratings by Branch Review (See Audit Performance Matrix, Personnel Policy manual, Page 8.1.1). Follow security protocols in opening, closing and internal operations procedures. Ensure that all staff is knowledgeable and adheres to Control Consciousness policies and procedures. Ensure branch remains within established loss limits. Compliance Responsibilities Complete regulatory tutorials to ensure understanding of compliance standards & expectations. Ensure that all staff completes regulatory tutorials and has an understanding of compliance standards & expectations. Answer regulatory questions correctly during Audit/Branch Review. Ensure CRA service hours branch goals are met. Work Environment: The work environment described here is representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee generally works in an office environment but may occasionally be required to perform job duties outside of the typical office setting. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate. EQUIPMENT USED TO PERFORM FUNCTIONS: 10-key machine, Microsoft based computers, fax machine, photocopier, ATM, tube system for drive-up window, Branch Capture equipment. DECISION MAKING: (Give examples of decisions and recommendations made by incumbent) Approves non-standard transactions based on knowledge of client's account history. Schedules appropriate number of staff to successfully meet varying service demands and address any training needs. Determines best method to apply to resolve customer and/or staff conflicts, which preserve individual's dignity and comply with established banking policies. PROMOTIONAL GUIDELINES: Customer Service Managers are eligible for promotions based upon the approved level of the branch, i.e. CSM I, II, III, etc. After one year in current position, the following criteria must be met: Must have all audits and branch reviews rated satisfactorily. Must obtain an “at expectation” or better in all categories on the annual performance appraisal. Consistent pattern of growth in all areas of sales support. Requirements: MINIMUM KNOWLEDGE, PRIOR WORK EXPERIENCE, AND SKILLS NEEDED TO PERFORM JOB FUNCTIONS: Progressively more responsible in-branch operations where incumbent has gained a thorough knowledge of operational policies and procedures. Previous lead or supervisory experience preferred. Excellent interpersonal, organization and communication skills required. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee may be required to use hands to finger, handle, feel, or manipulate computers, calculators, phones and other office equipment and must be able to clearly communicate and write, hear, and talk with co-workers and customers. The employee is required to walk and stand for long periods of time. The employee is required to occasionally reach, sit, stoop, kneel or crouch. The employee may occasionally lift and/or move up to 25 pounds. Specific visual abilities are required in the job including close vision, distance vision, color vision, peripheral vision, and ability to adjust focus. MENTAL DEMANDS: Successfully prioritize demands and meet quality and quantity service standards. Apply basic math skills to balance cash and reconcile ledger accounts. Evaluate job performance and identify training needs of subordinate staff. Identify and capture business opportunities. EOE Westamerica Bank's Privacy Policy may be found at: *********************************

Promotes and supports the hospital mission and values. Responsible for the day-to-day operations of a unit/department. Has first line accountability for outcomes and satisfaction. Participates in hiring/counseling/firing and completing annual evaluations of staff. Responsible for staff development activities. Facilitates effective organization of staff, equipment, supplies, and time. Effectively supervises unit/department through delegation of tasks. Anticipates the future course of the individual customer and unit/department/customer load. Is the resource for the staff and customers. Is responsible for the implementation of quality initiatives and compliance with regulatory agencies. 2+ to 5 years experience RN license Current BLS, ACLS, PALS certifications Knowledge of Title XXII, JCAHO, HIPAA and DHS regulations Charge nurse and/or nursing supervision experience preferred IDEAL CANDIDATE Compassionate nurse with leadership capability. Willingness to work in a faith-based organization who emphasizes spiritual healing in addition to physical and mental healing. Additional Information All your information will be kept confidential according to EEO guidelines.

Job DescriptionCall Center Manager Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products. We are looking to hire an experienced Call Center Manager to join our team in-office. Qualified applicants will have excellent computer and communication skills, management experience, customer service experience, be available to work evenings and weekends, and be able to resolve conflicts and issues. Job duties include: • Schedule and confirm appointments • Hire, train and manage Call Center Representatives • Answer inbound calls and make outbound calls as needed and as a training tool • Customer Service • Manage sales reps schedules • Achieve weekly and monthly quotas We have an excellent compensation package for this position that includes a salary and bonus opportunities. Powered by JazzHR AFc2gaOuox