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Customer service manager jobs in White Plains, NY - 1,045 jobs
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Director, Client Delivery Lead
Limelight Health
Customer service manager job in Greenwich, CT
WHO WE ARE: Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three core values: be bold, team up, deliver value - and that we do. Zinnia has over $180 billion in assets under administration, serves 100+ carrier clients, 2,500 distributors and partners, and over 2 million policyholders. WHO YOU ARE: The Director, Client Delivery Lead is accountable for execution on the client project work prioritized to meet key client targets and outcomes. You will have a keen understanding of the SDLC to delivering projects in both waterfall and agile methodologies, and an ability to quickly assess impact and risk mitigation approaches across client programs. Working with peers, Account Executives, and technology teams in the organization, you will help achieve your clients' target outcomes within the overall Zinnia portfolio of programs. You will lead a team of Program Leads/Project Leads working to support your clients' initiatives and will drive adherence to key standards and practices to increase predictability in our delivery outcomes. WHAT YOU'LL DO: Support client discussions and planning activities to outline high level full year portfolio roadmap, driven by prioritized requests and client defined business value Work with Client Account Manager to prepare and facilitate strategic client planning sessions at least quarterly to prioritize work needed for client to achieve key business outcomes for the upcoming year Collaborate with peer Delivery Leads, Client Account execs, and internal Technical Lead resources to forecast resource demands and manage prioritization on a recurring and as needed basis by working with internal stakeholders Monitor and manage Client portfolio status, including delivery progress, project spend, cross projects dependencies, P&L, risks and issues Work with Program and Project Manager client teams to drive consistent use of defined reporting and dashboards for project tracking and proactive identification of risks to timelines, scope, budget and quality Act as the first point of escalation for project delivery, working to identify remediation steps with internal stakeholders including impact of remediation to overall Zinnia portfolio, and reporting back to client with mitigation plan Support periodic (at least monthly) leadership Client discussions, including key Zinnia constituents (Client Account Executive, others as needed) to assess key wins, areas of opportunity with resulting plan of action and readout in subsequent monthly Drive Client conversations on scope management with proactive data to reflect trends and options to meet targets based on priority of time, cost, scope Improve team performance by leading, mentoring, training, motivating, and building team cohesiveness, Work with the teams to continually improve project/program controls, methods and tools Drive contract review and approval process, working with internal legal teams and Client Account Exec team member prior to submission to Client Support Program and Project Manager client teams review and approve of billable effort/cost weekly, in addition to monthly invoice generation Participate in monthly finance discussions to review P&L by providing proactive information on potential project risks and mitigation steps actioned WHAT YOU'LL NEED: Bachelor's degree in business or a closely related field, Master's Degree preferred, or equivalent work experience. 10 plus years of Project Management Experience - CAPM, PMP or similar designation preferred 15 plus total technology experience Demonstrated ability to manage a project using a variety of methodologies (Waterfall, Agile, Scrum, Kanban, etc). 4-6 years in an Agile environment preferred Demonstrated understanding and experience within full software development project lifecycle in complex technical environments. Knowledge of project management tools and software such as Microsoft PowerPoint, Excel, Visio, SharePoint, Jira, etc. Experience with third-party system support with preference given to insurance / financial services platforms. Knowledge of IT systems, governance and compliance. Proven problem solving, decision making, analytical and organizational skills are required. Ability to tailor communications and influence critical decisions with a variety of stakeholders. Capability to work within broadly defined parameters. Strong results orientation, organization and management skills. Lead and focus the efforts of others to established goal. Effectively drive results with cross-functional teams in a matrixed organization. Experience with conversions and implementations. Mentor Technical Project Managers as required. Develop relationships, with a strong focus on communication and change management. Knowledge of annuities and life products PMI- ACP, CSM or equivalent preferred Able to travel a minimum of 10% of the time. WHAT'S IN IT FOR YOU? Zinnia offers excellent career progression and competitive compensation. We offer great benefits, including health/dental insurance, parental leave, profit sharing, 401(k), incentive/bonus opportunity, tuition reimbursement, and so much more. The expected salary range for this position is $180,000 - $200,000, dependent on skills and location. The salary range is a good faith estimate based on what a successful candidate might be paid in certain Company locations. All offers presented to candidates are carefully reviewed to ensure fair, equitable pay by offering competitive salaries that align with the individual's skills, education, experience, training, and geographic location and may be above or below the stated amounts. We're looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at ************** for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. Notice for California residents: Information about how we collect and use your personal information can be found here #J-18808-Ljbffr$180k-200k yearly 5d agoCustomer Success Manager
RSM Facility Solutions
Customer service manager job in Paramus, NJ
The Customer Success Manager is responsible for growing and adding a book of businesses by developing and nurturing the relationship between the Company's existing and new clients. This position will be a subject matter expert on the client organization and client structure. This position requires organizational skills, attention to detail, and impactful interpersonal skills both within and outside the organization. Ideally candidates are located near our NJ or NY offices but we are also open to facilities professionals located in other geographies. This position offers a competitive base salary and significant bonuses that result from successful account growth and inside sales. Job Responsibilities: • Negotiate contracts and close agreements to maximize profit. • Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors with assigned clients. • Take ownership of the designated client accounts, managing a ‘book of business' through their SLAs (Service Level Agreements), RFIs (Request for Information), and RFPs (Request for Proposals) processes and requirements. • Understand, interpret, and accommodate varied KPIs (Key Performance Indicators) as dictated by the designated clients. • Consistently review designated existing client accounts, identifying opportunities for new business ventures and upselling services to better serve their needs and exceed sales quotas. • Ensure the timely and successful delivery of our solutions according to customer needs and objectives. • Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders. • Forecast and track key account metrics (e.g., quarterly sales results and annual forecasts) and prepare reports on account status. • Other duties as required or assigned. • Assist with high-severity requests or issue escalations as needed. Proficiencies: • Strong organizational skills • Attention to detail • Possess friendly and positive disposition • Adaptable and able to work in a fast-paced environment. • Ability to manage multiple projects at a time • Display effective communication skills • Negotiation skills Requirements Supervisory Requirements: This position does not have direct-report supervisory responsibility but does serve as a coach and mentor within the Account team as well as for other positions within the company. Education/Experience: • College Diploma with three years' experience in project management, time management, and people management or any equivalent combination of training and experience that provides the required knowledge, skills, and abilities to qualify. • Customer service experience, preferably in a retail, restaurant, or related environment. • Facilities management experience and familiarity with construction trade & processes, preferably in a retail or restaurant environment • To perform this job successfully, an individual should have basic skills in a work management system, proficiency in MS Office skills, and the willingness to expand their knowledge. Work Environment/Physical & Visual Demands: • This is a full-time position with 40 hours of work or more per week. Days and hours are typically within standard business hours, Monday through Friday from 8:30 a.m. to 5:00 p.m. EST. Though this is not an after-hours “on-call” position, availability to answer phone calls after normal business hours and on weekends is required as job duties demand. • This position requires extensive contact with people and local travel up to 10% may be required, based on the needs of the business. • Physical Demands: Speaking, Listening, Writing, Sitting, Keystroke, Crouching, Kneeling, Reaching, Standing, Walking, Pushing, Pulling, Finger movement, Squatting, Grasping, Repetitive Motion, and Sedentary/ Light work, Climbing, requiring lifting up to 20lbs or up to 50lbs with assistance. • Visual Demands: Visual acuity to perform activities such as viewing a computer terminal and reading. • Environment Conditions: This position is subject to sufficient noise with an indoor environmental condition; protected from weather conditions, but not necessarily from temperature changes$86k-135k yearly est. 5d agoIndustrial Customer Service Supervisor
Xecutive Recruitment Inc.
Customer service manager job in Stamford, CT
This leadership role oversees a frontline customer support team responsible for managing inbound customer interactions, order processing, and service-related requests. The Customer Service Team Lead ensures consistent service quality, operational discipline, and team performance while partnering closely with internal departments to support revenue, fulfillment, and customer retention objectives. The position blends people leadership, operational oversight, and customer advocacy in a fast-moving, metrics-driven environment. Core Duties Lead daily workflow and activity management for a team of customer-facing representatives. Coach, develop, and hold team members accountable to service expectations, quality standards, and response-time goals. Oversee incoming communication channels, ensuring prompt and professional handling of customer inquiries and requests. Maintain accurate records of customer interactions, transactions, and follow-ups within internal systems. Coordinate with cross-functional partners to ensure smooth execution of orders, timely quotations, and issue resolution. Review performance data and service metrics to identify trends, gaps, and improvement opportunities. Address escalated customer concerns and support resolution efforts to maintain strong client relationships. Facilitate onboarding and ongoing training for new and existing team members. Identify and implement process enhancements that improve efficiency and customer experience. Ensure adherence to all workplace safety standards and operational policies. Support sales-related administrative activities, including order entry and quote support. Manage corrective actions related to customer feedback or service discrepancies. Perform additional responsibilities as assigned. Leadership & Professional Competencies Strong ability to lead, motivate, and influence teams toward measurable results. Customer-focused mindset with sound judgment in problem-solving and decision-making. Ability to balance independent decision-making with collaboration across departments. Effective communicator with a professional, confident presence in written and verbal interactions. Comfortable managing priorities in a high-volume, deadline-driven environment. Demonstrated capability to navigate challenging customer situations calmly and professionally. Technical curiosity and aptitude to understand product specifications, documentation, and usage. Proven experience managing people and driving accountability. Required Background Several years of experience in a customer-facing support or service role within a business-to-business setting. Prior experience in a supervisory, lead, or team management capacity. Hands-on experience working with customer management and enterprise systems. Track record of managing multiple priorities in fast-paced operational environments. Proficiency with common business software tools. Flexibility to support varying schedules and operational needs. Dependable transportation. Preferred Experience Exposure to operational, manufacturing, or distribution-based environments.$38k-57k yearly est. 5d agoBilingual Plant Manager
Greven Executive Search
Customer service manager job in Paterson, NJ
We have been retained to identify a Bilingual Plant Manager for a rapidly growing bakery operation. The ideal candidate brings a servant leadership approach and a proven ability to develop people, processes, and systems to deliver high-quality products efficiently. This role combines hands-on operational leadership with the capability to enhance systems and drive improvements in safety, quality, productivity, and cost performance. We're seeking someone who can scale with growth and lead effectively in a fast-paced environment. Ideal candidates will have the following: Minimum of 5 years leading operations for a food manufacturing plant Bilingual in Spanish is a requirement Understanding of KPI's and how to implement Coaching and mentoring leadership style Hands-on team player who engages the people Bakery experience is a huge plus Food Manufacturing is a must Location: Paterson, NJ$119k-165k yearly est. 3d agoImport Manager CHB
American Shipping Company
Customer service manager job in Moonachie, NJ
Import Manager - Customs Brokerage Operations ⚠️ Requirement: Prior U.S. Customs Brokerage experience required; Licensed Customs Broker required. We are seeking a knowledgeable and detail-oriented Import Manager to support and oversee daily Customs Brokerage operations within our Moonachie, NJ Office. This role is hands-on and requires active participation in entry processing, compliance review, and team coordination. The ideal candidate has a strong background in customs brokerage and import regulations, with the ability to guide entry writers, ensure operational accuracy, and maintain a high standard of compliance and customer service. This position works closely with management to maintain best practices and support ongoing operational growth. Key Responsibilities Manage day-to-day Customs Brokerage activities to ensure timely, accurate, and compliant entry processing. Provide guidance to Entry Writers and support staff regarding U.S. Customs regulations, documentation, and procedural requirements. Assist in developing and maintaining standard operating procedures (SOPs) for import operations. Review entry documentation for accuracy and compliance prior to submission. Monitor and help resolve U.S. Customs rejections, RFIs, and compliance matters. Participate hands-on in preparing and filing Customs entries as workload requires. Support import compliance efforts and ensure adherence to regulatory standards and client requirements. Coordinate workflow, assign tasks, and maintain balanced team productivity. Communicate updates regarding regulatory changes involving U.S. Customs and Partner Government Agencies (PGA). Assist management with training, coaching, and developing team members. Collaborate with leadership on operational improvements and efficiency initiatives. Qualifications 5+ years of experience in Customs Brokerage Operations. Strong working knowledge of U.S. Customs regulations, import processes, and trade compliance. Previous experience supervising or mentoring entry writers is highly preferred. Active U.S. Customs Broker License required. Solid analytical, organizational, and problem-solving skills. Experience with process improvement or workflow enhancement is a plus. Excellent communication skills and the ability to work in a fast-paced environment. Bachelor's degree preferred but not required.$63k-85k yearly est. 2d agoSenior Manager Supply Planning
The Heineken Company
Customer service manager job in White Plains, NY
About the Role: The Senior Manager, Supply Planning ensures brands are available for delivery in the right place at the right time. This role is the key liaison to the breweries ensuring the proper products are being planned based on the Sales Plan. This role has End-to-end accountability for inventory levels and NPI transitions in our demand points. Key Responsibilities: Create, maintain, and communicate the 12-18 month sales plan, which is based on input from the Depletions Forecast, historical sales data and statistical analysis of past performances. The Sales Plan drives the production, and replenishment plans from the breweries. Evaluate production plans and replenishment plans with partner breweries to ensure master schedule and materials planning effectively supports the forecast. Collaborate with HUSA Demand Planning managers to understand and plan for factors that may impact demand (i.e. distributor's inventory strategies, pricing, promotions, events) Create scenario planning exercises and lead contingency plans to mitigate disruptions or responses to promotional activities Design seasonal stock inventory strategies in collaboration with each part of the supply chain to ensure shelf availability Collaborate with the assigned breweries through the weekly operations meeting to gain alignment on the Supply Plan, review any supply chain constraints and plan new product transitions Conduct product segmentation to ensure shelf availability and correct replenishment strategies Lead root cause analysis and lead improvement teams with continuous improvement tools and mindset Support finance in developing latest estimates and 3-year plan for assigned portfolios Partner with the HUSA Customer Support Managers to review stock levels and determine weekly order strategy Lead monthly supply review meetings in the S&OP cycle to review performance KPI's, deployments and escalations with assigned breweries and local cross functional team Track forecast accuracy and report against targeted levels Create reports illustrating current forecasts and past forecast performance Continuously improving demand forecasting techniques and methods with competitive industry methods Basic Qualifications/Requirements: 5-7 years of relevant Supply Chain experience Bachelor's degree (Supply Chain Management Preferred) Proven experience partnering with international supply chain teams Demonstrated understanding of all aspects of End-to-End Supply Chain Management Forecasting and Statistical Modeling Manufacturing Warehousing Logistics/Distribution Compensation: 125,000K annually + Bonus + Full Benefits (Medical, Dental, Vision, 401K) HEINEKEN Behaviors Connect Shape Develop Deliver Heineken USA is an equal opportunity employer. We believe the diversity of our people makes us as strong and unique as our brands. We do not discriminate based on race, color, religion, age, or any other basis protected by law. This position is not available for visa sponsorship. This position is not eligible for relocation assistance.$109k-163k yearly est. 5d agoSenior Manager/Associate Director, Regulatory Affairs Strategy, Safety and Toxicology
Cruzader Advanced Recruiting Solutions
Customer service manager job in North Bergen, NJ
Our client is a U.S.-based leader in healthcare, consumer products, and regulated formulations, developing and distributing a diverse portfolio spanning infection prevention technologies, medical devices, over the counter (OTC) drugs, cosmetics, sanitizers, disinfectants, and specialty cleaning products. With multiple R&D and manufacturing sites across the United States, the organization is known for its commitment to innovation, scientific rigor, and product excellence. The team is expanding and seeking a seasoned expert to lead product safety, toxicology strategy, and regulatory safety governance across a broad and growing portfolio. Position Overview This person is responsible for developing, implementing, and overseeing the non-clinical safety strategy that supports new product development, regulatory submissions, and the maintenance of marketed products. This role will lead safety strategy across drugs, medical devices, cosmetics, sanitizers, disinfectants, and other regulated categories, ensuring scientific robustness, regulatory compliance, and on-time delivery of all safety-related documentation. The ideal candidate blends deep technical expertise, strong regulatory acumen, and hands-on experience with a leadership mindset. Key Responsibilities Safety & Toxicology Leadership Lead the Product Safety & Toxicology function, guiding safety strategies across early innovation, development, and post-market. Develop and execute non-clinical safety plans supporting regulatory submissions, including: Investigational New Drug (IND) / New Drug Application (NDA) Medical Device 510(k) submissions Pesticide registrations under applicable federal frameworks Evaluate new ingredients, impurities, and inactive ingredients for safety qualification. Oversee the design, monitoring, and interpretation of in vitro and in vivo studies. Ensure compliance with Good Laboratory Practice (GLP) and regulatory guidance (U.S. and ex-U.S.). Regulatory Safety Documentation Author and review non-clinical safety sections for: IND / NDA submissions 510(k) medical device filings Pesticide regulatory submissions Deliver toxicological risk assessments, safety clearances, and Consumer Product Safety Reviews (CPSR). Oversee the creation and accuracy of Safety Data Sheets (SDS) across multiple product categories. Cross-Functional Collaboration Serve as the safety representative across R&D, Clinical, Manufacturing, Quality, and New Product Development. Advise teams on safety concerns, study design, and risk mitigation. Support regulatory authority interactions (e.g., FDA, Health Canada). Operational Excellence Maintain and improve safety documentation, assessment templates, and internal SOPs. Lead initiatives to enhance process efficiency, accuracy, and compliance. Support claims including allergen statements, non-animal testing, and “free-from” declarations. Leadership & Mentorship o Raw material qualification o SDS generation o Packaging, fragrance, and nonwoven safety reviews o Managing third-party safety and environmental certifications (e.g., Safer Choice, USDA Biobased, NEA, EWG) o Foster scientific excellence, knowledge-sharing, and cross-functional alignment. Performance Expectations Deliver high-quality, accurate, regulatory-compliant safety outputs on schedule. Demonstrate scientific judgment, ownership, and proactive problem-solving. Influence decision-making across cross-functional teams without formal authority. Contribute innovative solutions and lead continuous improvement initiatives. Qualifications Education Bachelor's degree in Life Sciences required. Advanced degree (PhD, PharmD, MS) strongly preferred. Toxicology certifications (DABT, CCCTO) are a plus. Experience 8-10+ years in toxicology, product safety, or regulatory safety roles. Experience with regulatory submissions: IND / NDA Medical Device 510(k) Pesticide registrations Strong familiarity with U.S. and Canadian safety regulations. Skills & Competencies Exceptional written and verbal communication. Strong analytical, organizational, and leadership abilities. Ability to manage multiple projects in fast-paced, matrixed environments. High attention to detail with strong problem-solving skills. Independent, decisive, and comfortable interfacing with stakeholders at all levels. Working Conditions Hybrid schedule: 4 days onsite / 1 day remote in New Jersey.$113k-161k yearly est. 4d agoSalon Manager
Regis Haircare Corporation
Customer service manager job in Clifton, NJ
Supercuts is one of the industry's most recognized salon brands. We offer outstanding development and training, with special emphasis on technical skills, have an established career path for those who want to grow their careers, offer a competitive wage and outstanding benefits, and are dedicated to every one of our stylists and their success. Every Supercuts stylist undergoes intensive training, attends regular seminars and is recertified annually to stay ahead of the trends. Ongoing training and education are not only a focus at Supercuts, but we pay our stylists to attend. That's why they're among the most skilled and confident in the industry. Supercuts offers a wide range of professional services, including haircuts, color and highlights, waxing and specialty services. We use proprietary tools and techniques for exceptional results. No-appointment necessary, and guests can check in online or by phone. At Supercuts, we are dedicated to creating a friendly, welcoming atmosphere and delivering the highest quality standards for our stylists and guests. Simply put, this has made us the industry leader since 1975. The Salon Manager is responsible for all facets of a salon's operations and provides leadership and tools for staff to help them increase their clientele and the business. The Salon Leader also provides all hair care services offered by Supercuts and ensures the highest quality of guest service standards and salon profitability. The Salon Manager provides guests with excellent service providing the full range of hair care services offered by their salon. Supercuts endeavors to provide every guest with a great experience every time they visit by providing quality consultations, exceptional service and the knowledge to duplicate the desired look at home. Minimal Qualifications: Current cosmetology or barber license and manager license as required by state/provincial regulations Ability to work a flexible schedule, including evenings and weekends Ability to provide exceptional guest service, understanding the guest's needs, providing quality consultations and performing services requested in an efficient and professional manner. Ability to perform administrative tasks such as completing schedules and transactions on the computerized register, performing close-out procedures and light housekeeping duties (Banking Procedures, Inventory for salons, staff meetings). Ability to resolve guest issues Ability to effectively lead and develop a team, creating a positive work environment, training and providing guidance on business and technical competency matters and resolving associate issues Physical Requirements: Standing for sustained periods of time Frequent lifting up to 10 pounds, occasionally up to 25 pounds Continuous repetitive movement with fingers, hands, wrists and arms. Continuous grasping and reaching, often above shoulder level Ability to be exposed to various chemicals and fragrances used in performing services Ability to observe guest's hair, including close vision, color vision and ability to adjust focus Ability to communicate with guest regarding services offered and requested and the guest's needs and wants Occasional travel to meetings out of town, sometimes over night You are submitting your information for potential employment opportunities with an independent franchisee of Regis Corporation or one of its subsidiaries (collectively "Regis"). If hired, you will be a direct employee of the franchisee, not of Regis. Franchisees are independent business owners/operators who set their own wage and benefit programs which can vary from Regis or other franchisees. Only the franchisee is responsible for employment matters at the salon including hiring, firing, discipline, supervision, staffing, scheduling, wages and benefits. Regis will not receive a copy of your employment application and will have no involvement in any hiring or other employment decisions.$43k-67k yearly est. 7d agoStore Manager
Staples, Inc.
Customer service manager job in Bellerose Terrace, NY
As a General Manager, you will be collaborative and inclusive in helping our customers while leading a fun, team-oriented retail culture. You'll make a visible impact as a retail leader and business professional in driving your stores community relationships, merchandise sales, technical services portfolio, print & marketing services, and business-to-business network. Get great perks. Bonus plans, generous paid time off, career development program, and weekly pay Compensation based on qualifications and experience. Hiring immediately Full medical benefits package, 401(k) with company match, and many more benefits Associate store discount and more perks (discounts on mobile plans and other retailers, etc.) Provide strong leadership in community, customer service, sales, and team development. Ensure that the store culture embodies Staples values and its commitment to the community Develop a consultative and customer centric environment for the small business customer Empower your team to learn, grow and deliver through teaching, coaching and inspiring Lead merchandise sales, print & marketing services and retail operations Drive profitable sales and margin while reducing variability and improving performance YoY Hold yourself and your team accountable for flawless execution of operational excellence Coach every manager and supervisor to create a culture of consultative selling and total solutions Overall leadership of running a store; additional responsibilities as needed or assigned Essential skills and experience: 1+ year progressively responsible store management experience in a retail environment as a General/Store Manager Store Operations experience with analysis, planning, financial acumen and driving results Experience creating a customer centric environment and working in a consultative selling environment that provides customers a total solution Experience developing a team in operational excellence to drive profitable YOY sales and margins Ability to lift/move materials in the 10-50 pound range, climb ladders, stand and walk continuously Staples does not sponsor applicants for work visas for this position Preferred skills and experience: Bachelor's Degree in Business or related field Ability to engage with the community and network & support small business customers #MGT #LI-DW1 At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.$42k-62k yearly est. Auto-Apply 1d agoCustomer Service Manager
Million Air
Customer service manager job in White Plains, NY
Our motto, "We are Ladies and Gentlemen, serving Ladies and Gentlemen", is evident in every interaction with our customers, co-workers, and team mates. We strive to find the best and brightest talent for each position within our organization, enabling the unique qualities of each individual to shine and compliment the entire team. Objective The customer service manager is responsible for creating and leading a customer service team focused on providing exceptional service for all internal and external customers. The manager will focus on increased company sales, contribute to customer list and build relationships with existing and new customers. Responsibilities and Duties 1. Greet customers in a friendly, professional manner 2. Supervise the customer service team prioritizing, assigning and monitor work, provide training as required 3. Oversee invoicing for services for accuracy and completeness 4. Review customer service team payroll, manage overtime, and submit to payroll for processing 5. Responsible for hiring process to create a well-rounded team with customer and safety focus 6. Act on any reports of service failures or customer concerns until resolved to customers satisfaction 7. Maintain vendor list for hotels, ground transportation, etc. negotiated preferred rates for customers and pilots Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Competencies 1. Customer focus - naturally outgoing/extroverted. Excellent interpersonal skills, self-motivated, and highly customer oriented. 2. Communicate with customers and employees in person, on phone, and through radio communications 3. Strong computer skills including Microsoft office products and point of sale programs 4. Basic mathematical knowledge 5. Must be able to operate a motor vehicle and be insurable by Company insurance policy (Requires clean driving record) 6. Bi-lingual preferred Reporting Relationship This position reports to the General Manager Work Environment This position operates in a professional environment, which may include exposure to all types of weather conditions and direct contact with both moving and non-moving aircraft. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, to include but not limited to: 1. Must be able to lift 25 pounds 2. Stand to greet customers during verbal exchanges, walk throughout the facility to interact with customers 3. Possible exposure to hazardous noise levels, chemicals, fumes, and machinery Position Type and Expected Hours of Work This is an exempt position This position may require working evenings and weekends, and on scheduled company holidays. Travel Travel is expected for this position to industry trade shows, sales opportunities, and new location start up as required. Education, Experience, and Eligibility Qualifications 1. Customer service experience preferably in the service industry 2. College degree preferred. High School Diploma accepted 3. Aviation/Hospitality customer service experience preferred 4. Ability to work evenings weekends, and holidays 5. Acceptable driving record 6. Ability to pass a background check 7. Zero tolerance drug free employer includes pre-employment and random screening AAP/EEO Statement Million Air is an Equal Opportunity/Affirmative Action Employer/Protected Veteran/Disabled Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.$58k-106k yearly est. 18d agoFT Customer Experience Admin Coworking
Serendipity Labs
Customer service manager job in Westport, CT
At Serendipity Labs we have prided ourselves on creating a business that is an extension of the corporate workplace. Trusted by some of the largest and smallest companies around, we provide flexible workplace solutions and have created a national network of safe, comfortable, well designed, and professional work environments for businesses of all types and sizes to call their own. We do all of this by blending really great places to work with 5-star service delivered by a well-trained, experienced and people focused team. It is workplace as a service. As we expand our network of locations, we are looking for the next best talent to join our team. This is a fast-moving industry that requires passionate, engaging, high energy individuals that stand out in a crowd and that our members will enjoy interacting with every day. This is the perfect role for anyone aspiring to or have run their own business unit and those who can combine a love for hospitality and managing a team with the challenge of achieving revenue and business goals. Your Future Role: Experience Coordinator Do you enjoy creating lasting impressions and building long-term professional relationships? Do you have an engaging personality and love for hospitality? Are you fulfilled by the opportunity to contribute to someone's day in small, but profound ways? All of this will help you deliver an exceptionally high standard of personal customer service to our members and guests each day as an Experience Coordinator! You are the team member that our members see every day, and the backbone of our daily operations. Seamless event execution, professional appearance and friendly, courteous demeanor are all essential ingredients in being successful in this role, as is the ability to think ahead and anticipate people's needs. You love people and people love you. All this can be accomplished by: Providing a warm and professional welcome to visitors and users of the lab at reception. Effectively handling phone and in person requests for assistance. A keen attention to detail to anticipate Member needs. Opening and closing the lab location so that its ready for business and meeting our brand standards. Properly stocking and maintaining the appearance of the lab including reception, meeting rooms, Café, Member and common areas. Light cleaning duties with strong attention to detail to ensure the Lab is always up to brand standard for our Members. Assisting in delivering Meeting & Events booked into the lab including set-up, catering, and clean-up. Creating a community through contributions to member events and fostering ways to engage members and the local community. Generating interest in the lab by assisting with certain local marketing activities. Knowing the Lab's Members to ensure the best possible handling of requests, visitors, and service requirements. Updating, charging, and maintaining accurate member information in billing software. Being knowledgeable of all other lab locations, our products and services, and acting as a brand champion. Serving as backup to other similar positions at other Serendipity Lab locations nearby (if applicable) Requirements: Reasoning, remembering, mathematics, appropriate language (written and verbal) ability. Support and interact with members, visitors and lab staff Hearing - Ability to receive detailed information through oral and telephone communication. Talking - Clearly expresses ideas by means of spoken word. Ability to sit, stand, type and view a computer screen for extended periods of time (covers repetitive motions and vision) Ability to perform low impact physical tasks, such as use of stairs, stooping, walking, pushing, pulling, and lifting. Regular usage of stairs if required at the location. Perks and Benefits: Competitive hourly rate Paid sick leave Potential bonus up to $500 per quarter 50% Paid Short-Term and Long-Term Disability 401K -through TriNet & Empower Retirement Services Employee Assistance Program (EAP) Commuter Benefits Staff Discounts via TriNet Marketplace on hotel rates, car rentals and more Generous Paid Time Off, Sick Time and company paid holidays Educational Assistance Program - Serendipity Labs encourages career advancement and provides resources for our employees looking to further their education in the form of tuition reimbursement. Employee Referral Program Essential Knowledge, Skills, and Abilities: Demonstrate a positive, pleasant, and professional demeanor with exceptional customer service skills Experience in delivering a high level of hospitality and handling customer service request Strong organizational and communication skills, ability to prioritize workload and work efficiently with minimal supervision A high attention to detail and being keen to deliver great experiences Being a self starter but being open and willing to take direction Knowledge of Microsoft Office suite, including Word, Excel and Outlook Planning, managing, and executing events or meetings High School Diploma or equivalent Minimum 1 year experience in a hospitality position Employment is contingent upon successful completion of all applicable pre-employment screenings, conducted in compliance with local, state, and federal laws.$48k-105k yearly est. Auto-Apply 60d+ agoTrainee Manager - No Experience Necessary -
The White Label Firm
Customer service manager job in Hackensack, NJ
The White Label Firm, Inc. (2015) is a sales, marketing and promotions Company with locations in NYC, NJ and Orlando, FL. We handle campaigns for clients who range from the telecom, utility, non profit, security and financial sector. We believe our business can only grow based on the caliber of the people on our team. We hold a strong emphasis on training our leaders of tomorrow and believe in values of teamwork, positivity and an impossible is nothing attitude. Rather your looking for a career change or new to the workforce, we have a place for you. Job Description Trainee Manager - The White Label Firm (2015), is looking to bring on board trainee managers for its sales and marketing campaigns. Starting at the ground level, you will learn how to deliver effective face to face sales presentations, work in a team atmosphere, market research and time management. Our goal is to train our leaders of tomorrow. We are expanding from our two locations in NYC, NJ to TX and are looking for the next wave of talent to join our leadership team. To be considered for this opening apply now a HR.at.thisiswhitelabel.tv Qualifications No previous experience in sales, marketing or management necessary as full training is provided. Additional Information All your information will be kept confidential according to EEO guidelines.$80k-137k yearly est. 2d agoDirector of Customs Brokerage
Intrepidus Talent Solutions
Customer service manager job in Moonachie, NJ
Department: Operations / Compliance About the Role We're looking for an experienced, forward-thinking Director of Customs Brokerage to lead our national brokerage operations and elevate our compliance, efficiency, and client service. In this high-impact leadership role, you'll oversee a skilled team, drive strategic initiatives, and maximize the performance of our core operating platform, CargoWise. If you're a licensed U.S. Customs Broker who loves optimizing systems, developing teams, and creating best-in-class brokerage processes, this is an opportunity to shape the future of our organization. What You'll Lead Leadership & Strategy Lead licensed brokers, entry writers, and compliance professionals. Build and execute strategies that improve compliance, operational efficiency, and profitability. Partner with senior leadership to support company growth and client needs. Regulatory Compliance Ensure full compliance with CBP and PGA regulations. Maintain the company's Customs Brokerage license and compliance programs. Stay ahead of regulatory changes and update teams and clients accordingly. Oversee audits, recordkeeping, and reporting. Operational Excellence Direct accurate and timely import/export entry processing through CargoWise. Optimize workflows, automation, and data visibility using CargoWise tools. Identify and implement process improvements across operations. Monitor KPIs for clearance speed, accuracy, and service quality. Client Partnership Serve as a trusted expert for clients on compliance, HTS classification, and brokerage procedures. Support sales and account teams in growing brokerage business. Lead smooth client onboarding within CargoWise and ensure ongoing system accuracy. Build strong, long-term relationships through proactive, reliable service. Team Development Recruit, train, and mentor a high-performing brokerage team. Foster a culture centered on compliance, integrity, and continuous improvement. Ensure ongoing training on regulatory updates and CargoWise best practices. What You Bring Education & Licensing Bachelor's degree in Supply Chain, International Business, or related field. Active U.S. Customs Broker License (required). CCS, CES, or CUSECO certifications a plus. Experience 10+ years in customs brokerage, import/export compliance, or logistics. 5+ years in senior management or director-level leadership. Hands-on CargoWise expertise-configuration, automation, reporting (required). Proven success managing high-volume brokerage operations. Skills Expert knowledge of U.S. import/export regulations, HTS, valuation, and PGA rules. Strong analytical, problem-solving, and leadership abilities. Excellent communication and client-facing skills. Ability to balance compliance with operational efficiency and business strategy.$125k-175k yearly est. 38d agoManager, Client Leadership
Enthuse Marketing
Customer service manager job in Norwalk, CT
Inspira is a brand relationship agency. Did we make that up? Yes, yes, we did. But defining ourselves as a “full-service agency” just feels too generic. Instead, we focus on what people can expect every time they work with us: an integrated approach to cultivating deeper, long-term relationships between brands and consumers. The kind of relationships that don't just drive sales, but help create powerful, active communities and long-term loyalty as well. Because the truth is, brands aren't all that different from humans. The best ones are the ones people like getting to know better. So, join us in driving meaningful impact for our clients, one relationship at a time. Job Description The Manager, Client Leadership leads the day-to-day client relationship and directs the work required to deliver against client objectives. This role is responsible for translating goals into clear plans, aligning cross-functional teams, and managing expectations throughout the lifecycle of programs. Managers focus on quality, clarity, and outcomes - ensuring work is delivered effectively and relationships remain strong. Job responsibilities will include but are not limited to : Serve as the primary day-to-day client contact, leading status discussions, managing expectations, and guiding conversations through evolving business needs Translate client objectives into clear workplans, briefs, and priorities that guide internal teams Direct cross-functional teams across strategy, creative, and production to ensure aligned execution and on-time delivery Manage scopes, budgets, timelines, and resourcing, identifying risks early and proposing solutions Lead reporting and recap development, ensuring results, learnings, and recommendations are clearly communicated Identify opportunities to expand scope, improve engagement, and strengthen client partnerships Qualifications Bachelor's degree in Marketing, Business Administration, Communications, or a related field 6+ years' of experience in account management, client engagement, or integrated marketing within an agency or related environment Strong organizational and project management skills with the ability to manage multiple workstreams, deadlines, and priorities Clear, confident communicator with strong written and verbal skills, able to articulate direction, manage expectations, and guide client conversations Proven ability to translate client objectives into actionable plans and lead cross-functional teams through delivery Demonstrated financial acumen in managing scopes, budgets, timelines, and resourcing High attention to detail and commitment to accuracy across documentation, communication, and workflow processes Ability to build strong client and team relationships, foster collaboration, and contribute positively to team culture Manage administrative tasks with attention to meeting agency compliance guidelines and standards Additional Information We believe stronger relationships lead to stronger outcomes-not just in business, but also in the communities we serve. That's why since day one we've partnered with Alex's Lemonade Stand Foundation, donating a portion of our profits each year to fund pediatric cancer research. The base compensation range for this job classification is between $65,000.00-$100,000.00 annually. The determination of what a specific employee in this job classification is paid depends on a number of factors, including, but not limited to, prior employment history/job-related skills and qualifications, length of service and geographic location. This job classification is bonus eligible, with bonus potential subject to applicable bonus plan terms and conditions. This position offers incentive opportunities plus full benefits including Medical, Dental, Vision, 401k with match, PTO time and more! Inspira Marketing is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, citizenship, disability, genetics, pregnancy, protected veteran status or other characteristics protected by applicable federal, state, or local law. Inspira is committed to providing reasonable accommodations to qualified individuals with disabilities and for other reasons in the employment application and hiring process, in accordance with applicable law. To request an accommodation please contact [email protected] .$65k-100k yearly 2d agoAdobe Experience Manager (AEM) Developer
SBT Global, Inc.
Customer service manager job in Ridgefield Park, NJ
On-Site Contract Period: ASAP ~ 3 month project Pay Rate: $10k/mo DOE We are seeking an experienced Adobe Experience Manager (AEM) Developer to join our team. The ideal candidate will have a deep understanding of AEM, coupled with strong hands-on experience in designing and developing solutions using AEM's core features. This role involves working closely with stakeholders to build scalable, secure, and high-performance web solutions that drive our digital presence. Job Description Key Responsibilities: Component and Template Development: Develop and customize AEM components, templates, and pages using HTL (Sightly), Sling models, and Java. Implement AEM solutions leveraging strong knowledge of metadata management, taxonomy, and tagging. Content Management: Manage and optimize content publishing and unpublishing workflows. Plan and execute content migration strategies, ensuring smooth transitions and minimal downtime. Replication and Deployment: Configure and manage forward and reverse replication in AEM environments. Handle AEM deployment processes using Maven, ensuring successful build and deployment pipelines. Workflow and Automation: Design and develop custom AEM workflows to streamline content authoring and publishing processes. Implement and manage automated processes for content updates and management. Performance Optimization: Optimize the AEM environment for high performance, leveraging Adobe Dispatcher for caching and load balancing. Implement best practices for content delivery, including the use of AEM's Content Delivery Network (CDN) integrations. AEM Architecture: Design and maintain a scalable AEM architecture, focusing on OSGi, Apache Sling, and Apache Oak. Collaborate with cross-functional teams to ensure AEM solutions are integrated effectively with other enterprise systems. Analytics Integration: Work with analytics teams to integrate Adobe Analytics with AEM, ensuring accurate tracking of user interactions and content performance. Qualifications Required Skills and Experience: Adobe Experience Manager: 5+ years of hands-on experience with AEM, particularly with versions 6.4 and above. Expertise in developing components, templates, and AEM pages using HTL (Sightly), Java, and Sling models. Strong understanding of AEM's replication mechanisms, including forward and reverse replication. Backend Technologies: In-depth knowledge of OSGi, Apache Sling, and Apache Oak. Experience with developing and deploying AEM solutions using Maven and other build tools. Frontend Technologies: Proficiency in HTML, CSS, JavaScript, and HTL (Sightly). Familiarity with front-end frameworks (e.g., React, Angular) is a plus. Performance and Security: Strong understanding of Adobe Dispatcher and its role in optimizing AEM performance. Knowledge of AEM security best practices, including user management, access controls, and vulnerability management. Analytics: Familiarity with Adobe Analytics and its integration with AEM for tracking and reporting. Preferred Qualifications: Adobe Certified Expert (ACE) in AEM or related certifications. Experience with CI/CD pipelines and DevOps practices in AEM. Experience with databases such as Oracle, PostgreSQL, or MongoDB Understanding of software development best practices and design patterns. Work in an agile, rapid development, and prototyping environment. Additional Information All your information will be kept confidential according to EEO guidelines.$10k monthly 11d agoCustomer Service Supervisor
Sonic Healthcare USA
Customer service manager job in Hicksville, NY
We're not just a workplace - we're a Great Place to Work certified employer! Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members! LOCATION: 250 Miller Place, Hicksville, NY 11801 HOURS: 8:30am-5pm (flexibility required); Monday to Friday FULL TIME: Benefits Eligible In this role you will: Oversee workflow for the department. Create an environment that facilitates open communication with team members and acts in a professional and courteous manner when interacting with team and department members. Motivate and utilizes staff effectively through fostering a positive, supportive work environment. Support departmental staff in the performance of their duties. Investigate and resolve problems regarding tests and results in order to ensure accurate and efficient service. s. Provide support to the joint venture and attend joint venture related meetings as advised. Communicate via, phone, face-to-face and email with other departments in the lab for problem resolution. Schedule employee shifts and breaks; responsible for coverage when replacements cannot be found Approve time off and overtime Documents and records employee productivity Documents performance issues and address them accordingly as well as complete annual performance assessments. Ensure compliance with HIPAA requirements by respecting and maintaining the confidentiality of information relative to patients and clients. Participate in the interview and selection process of candidates. Oversee training of new employees and retraining for existing employees. Continuously communicates with patients and doctors' offices, and internal departments. All you need is: 2 year Associated Degree or equivalent. Minimum 5 years working in a customer service driven environment. Minimum 1 year Supervisory experience, preferred. Excellent customer service skills including excellent oral and written communication. Ability to handle a heavy call volume Excellent interpersonal skills with management, team members, patients, clients and partners. Ability to make immediate decisions and sound judgment calls. Proficient skills in keyboard and operating computer system. Leadership abilities to successfully coach, counsel, and motivate staff while maintaining composure and professionalism. Proper judgment when exposed to confidential information. Creative problem solving skills. Salary minimum to max is $65,000 to $80,000. Pay is commensurate with experience; geographic differentials to the pay range may apply. Sonic Healthcare USA, reserves the right to pay more or less than the posted range. Any difference between actual compensation and the posted range will be based on factors other than race, color, religion, sex (including pregnancy) or national origin. We'll give you: Appreciation for your work A feeling of satisfaction that you've helped people Opportunity to grow in your profession Free lab services for you and your dependents Work-life balance, including Paid Time Off and Paid Holidays Competitive benefits including medical, dental, and vision insurance Help saving for retirement, with a 401(k) plus a company match A sense of belonging - we're a community! We also want you to know: This role will have routine access to Protected Health Information (PHI). Employees will be trained on reasonable safeguards and are expected to maintain strict confidentiality, as well as abide by all applicable privacy and security standards. Employees are expected only to access PHI when it is required to fulfill job duties. Scheduled Weekly Hours: 40 Work Shift: 1st Shift (United States of America) Job Category: Laboratory Operations Company: Sunrise Medical Laboratories, Inc. Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.$65k-80k yearly Auto-Apply 60d+ agoCustomer Operations Manager
The Hertz Corporation
Customer service manager job in White Plains, NY
The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations. The Manager may lead a brand or a function and all brands, depending on the size of the location. The salary for this position is $60,000/yr What You'll Do: Responsible for daily customer operations and revenue generation for their assigned function Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes Resolves customer issues, ensuring a positive customer experience Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS) Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW) Actively engages in effective communication plans focused on building employee engagement in order to achieve business results Conducts performance evaluations that are timely and constructive, where applicable Participates in the recruiting process, as required Provides management with various updates and indicators as requested Remains current on all administrative duties according to company policy What We're Looking For: 1-3 years' experience in Customer Service or Operations. Car Rental, Hospitality or Tourism experience preferred. High School Diploma required, Bachelor's Degree preferred Moderate proficiency in Microsoft Office Suite Ability to collaborate with internal and external stakeholders Flexible and adaptable; ability to work effectively in ambiguous situations Excellent verbal and written communication skills Ability to address and resolve customer service challenges Results driven, ability to make decisions and help solve problems Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team Ability to drive process and organizational change Ability to influence Ability to motivate teams and keep a positive attitude in a fast-paced environment Ability to work under minimal supervision with a goal-oriented mindset Ability to see the big picture and leverage critical thinking and decision-making skills Excellent organization, time management, delegation, and prioritization skills. Courageous leadership and accountability What You'll Get: Up to 40% off the base rate of any standard Hertz Rental Paid Time Off Medical, Dental & Vision plan options Retirement programs, including 401(k) employer matching Paid Parental Leave & Adoption Assistance Employee Assistance Program for employees & family Educational Reimbursement & Discounts Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness Perks & Discounts -Theme Park Tickets, Gym Discounts & more$60k yearly Auto-Apply 60d+ agoCustomer Experience Manager, Tech
Cannondale
Customer service manager job in Wilton, CT
For more than 50 years, Cannondale has been a leading innovator in the cycling world. As more riders of all ages and abilities get on the roads, trails, and streets than ever before, we're here to do the best work of our lives to push the greatest human-powered machine into the future each and every day. We're committed to building a diverse and inclusive workforce where every teammate can succeed as we inspire riders everywhere. Fueled by a free-thinking, always-game, got-your-back mentality, we ditched the rulebook and set forward on a path to make iconic bikes that simply work better. We look forward to the ride with you. As our Customer Experience (CX) Manager, Tech, you'll manage the CX Expert, Tech team, which provides advanced technical support and warranty expertise to our dealers and riders. You'll own team performance and keep operations running at their best. As a part of our Sales Operations team, your focus is simple: manage the team, drive operational excellence, and position Cannondale as a leader in customer support. You'll handle warranty escalations, improve processes, and work closely with Product and Engineering to solve quality issues. For those who live and breathe bike tech, this role offers the opportunity to make a real impact on riders, how they interact with our innovative products, and the team behind them. Note: This is not a remote position. This role is based at the Cannondale US HQ in Wilton, Connecticut. How You'll Make an Impact: Manage performance, employee relations, and career development for our CX Expert, Tech team with the aim of providing best-in-class product and customer support Oversee hiring, disciplinary actions, and staffing decisions for both teams Accountable for our Factory Tech Room (FTR) operations, ensuring timely parts ordering, issue tracking, and turnaround goals are met Escalate warranty issues to Product Management and produce reports for Global QC meetings Provide supplemental support for phone inquiries, claim resolution, and FTR Tech coverage as needed Respond to dealer warranty and technical questions via phone and email Maintain up-to-date technical expertise on bicycle components and systems and act as technical resource for the broader NA Commercial team Foster a positive working environment and effective teamwork for a remote and hybrid team What You Bring to the Table: High school diploma or equivalent with 2-4 years of experience in a customer service environment Experience managing a team and direct reports Strong technical understanding of bicycle systems Excellent record-keeping skills and attention to detail Proficient in Microsoft Word, Excel, and Outlook, with ability to learn other software Demonstrated problem-solving and decision-making skills Strong verbal, written, computer, and interpersonal skills Passion for bicycles and cycling Ability to adapt to change and evolving scenarios Maintain professional composure when working with external customers What we offer: Comprehensive Medical/Prescription/Dental/Vision plans Hybrid work environment Generous Paid Time Off Programs Life & Disability Insurance FSA/HSA/Dependent Care FSA 401k and company match Commuter Incentive Program Volunteer Time Off Voluntary benefits (critical illness, accident, and hospital indemnity insurances) Great discounts on company products Employee Wellness Program EAP benefit Parental Leave program Access to group home and auto insurance A mix of casual yet professional culture Want a closer look into what it's like to Come Ride With Us? Explore more of Cannondale on Instagram and LinkedIn. About the organization As a proud member of the Pon Holdings family, Cannondale benefits from the strong foundation and extensive network of one of the Netherlands' largest family-owned businesses, as well as the largest bike portfolio in the world: Pon.Bike, including brands like Gazelle, Santa Cruz, Cervélo, Kalkhoff, Focus, Urban Arrow, Veloretti and Swapfiets. Being a part of Cannondale means being part of a dynamic and forward-thinking organization backed by the strength and stability of Pon Holdings. Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Cannondale we value a diverse, inclusive, and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, regardless of your gender or race, we encourage you to apply anyway. You may be just the right candidate for this or other roles. Our DEI Mission Statement: At Cannondale, we are on a mission to inspire cycling for all. Whoever you were, are, or will be, you can find yourself here. Our diverse line-up of bikes reflects diverse voices, diverse communities, and diverse aspirations. We know the only way to foster that diversity is to foster inclusion in our perspectives. We are committed to not only seeking unique voices, but also cultivating, embracing, and channeling those of every member of the Cannondale community. We understand that doing so makes both our company and our products better. It's why we want you to Come Ride With Us - because bikes belong to us all. We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, religion, national origin, ancestry, alienage or citizenship status, age, sex, sexual orientation, gender, gender identity, gender expression, marital status, disability, military service and veteran status, pregnancy, childbirth, and related medical conditions, or any other characteristic protected by applicable federal, state or local laws. For additional information, please click here. We will endeavor to make a reasonable accommodation for the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to apply for a role with or participate in the hiring process with the Company, please let us know. To learn more about our privacy policy, please click here: Privacy Policy | Cannondale (English) An applicant's personal information will be shared in accordance with our privacy policy; by applying for a position, you are accepting the terms of our policy.$37k-87k yearly est. Auto-Apply 39d agoCustomer Service Manager
Raymour & Flanigan Furniture
Customer service manager job in Norwalk, CT
At Raymour & Flanigan, we recognize and appreciate all of our team members' hard work and dedication. We pride ourselves on being a long term, privately held company that takes care of its associates by recognizing each individual's potential and investing in their future success! Expectations: * Provide superior customer service in every situation. Go above and beyond advocating for every customer opportunity and request. * Successfully lead, build and develop a team for modeling service excellence * Maintain associate payroll, benefit and performance information * Hire, coach, mentor and develop associates * Partner with sales and operations team members to ensure that our vision of enhancing the customer shopping experience is realized. * Display initiative to succeed in an entrepreneurial culture. * Consistently demonstrate professional verbal and written communication, interpersonal and organizational skills. * Multi- task within a fast paced service environment. * Manage time to ensure completion of daily sales, delivery and inventory reports, cash deposits, and weekly payroll reconciliations. * Provide responsive communication of information to Director of Customer Care, associates and customers. * Proactively resolve escalated customer issues. * Able to identify opportunities and find solutions for continuous improvement * Problem-solve, organize and balance multiple priorities within a fast-paced environment. * Maintain composure when handling unexpected challenges and competing demands. * Perform additional functions that may be assigned at the discretion of management. Qualifications: * Minimum three years' management experience in a customer service or retail environment. * Proficient in PC-based applications. * Leadership skills required. * Bachelor's degree preferred. * Flexibility to work a retail schedule that includes nights, weekends, holidays, and special events. Raymour & Flanigan proudly supports a drug and smoke free work environment. Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future. Raymour & Flanigan is an Equal Employment Opportunity employer that does not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.$33k-52k yearly est. 35d agoCustomer Experience Manager
Michaels
Customer service manager job in Stamford, CT
Store - STAMFORD, CTDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs Plan and lead the execution of class and in-store events in accordance with Company programs Lead the omnichannel processes Manage and execute shrink and safety programs Assist with cash reconciliation and bank deposits Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed Assist with the onboarding of new Team Members Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development Serve as Manager on Duty (MOD) Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others Acknowledge customers, help locate the product and provide solutions Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget Manage and execute the shrink and safety programs Cross train in Custom Framing selling and production In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager Other duties as assigned Preferred Knowledge/Skills/Abilities Preferred Type of experience the job requires: Retail management experience preferred Physical Requirements Work Environment Ability to remain standing for long periods of time Ability to move throughout the store Regular bending, lifting, carrying, reaching, and stretching Lifting heavy boxes and accessing high shelves by ladder or similar equipment If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. Total Base Pay Range for this Position: $17.25 - $22.80 At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit ***************** At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com. Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster$17.3-22.8 hourly Auto-Apply 60d+ ago
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Learn more about customer service manager jobs
How much does a customer service manager earn in White Plains, NY?
The average customer service manager in White Plains, NY earns between $43,000 and $138,000 annually. This compares to the national average customer service manager range of $35,000 to $105,000.
Average customer service manager salary in White Plains, NY
$78,000
What are the biggest employers of Customer Service Managers in White Plains, NY?
The biggest employers of Customer Service Managers in White Plains, NY are:
- Public Storage
- J. Morrissey & Company
- Million Air
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