Customer service manager jobs in Wyoming, MI

The Express Interior Cleaning service (located at 187 N. River Ave, Holland MI 49424) is made for our guests' convenience. Our guests will get to enjoy 10 minutes to themselves while we clean the inside of their vehicle. The hours of operation for this location are 7 am to 7 pm. Job Description: Efficiently vacuum vehicle interiors, including carpets, upholstery, and floor mats. Dust and wipe down all interior surfaces, including the dashboard, console, doors, and windows. Clean all glass surfaces to ensure a streak-free finish. Remove trash and debris from the vehicle's interior. Qualifications: Attention to detail and the ability to maintain high cleanliness standards. Ability to work in a Team setting and be a Team player. Physical fitness and stamina to perform repetitive cleaning tasks and work in a controlled climate Ability to perform and follow procedures with extensive attention to detail. Incentives of the Position: *Attendance Incentives ($2.00 EXTRA per hour for being on time and not calling off of work), *Free Car Washes for Full Time and Part Time Team Members! *$25.00 Gift Card for Part-Time Team Member per month *$50.00 Gift Card for Full Time Team Member per month As an Interior Cleaning Car Wash Attendant, you will play a crucial role in ensuring the cleanliness and overall quality of vehicles' interiors. Your primary responsibilities will include performing interior cleaning services and providing excellent guest service to enhance the car wash experience for our guests. Join our Amazing TEAM!

The Customer Service Manager should be a highly motivated, high-energy individual with a strong desire to succeed and mentor our front-line bankers who can drive excellent customer service and operational performance while adhering to group policies and procedures. The Customer Service Manager is responsible for maintaining high customer retention, customer satisfaction and monitoring customer complaints as well as contacting service customers after their visit to monitor quality control and satisfaction. These functions range from hard to complex in nature. The Customer Service Manager will refer customers for products and services uncovered during interactions and/or conversations. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. Essential Functions Leadership Overall branch oversight for, service and operations and performance of Teller and Relationship banker staff. Will lead these efforts either independently or with the assistance of an Assistant Branch Manager or Branch Manager. Lead team to provide excellent customer service with the ability to effectively resolve customer issues. Responsible for sourcing, developing, coaching and leading a team that reinforces Union Banks core values, business objectives and employee performance standards. Demonstrates and maintains a working knowledge of Union Bank's products, services, processes, and internal resources to stay informed, guide and lead the team. Drive team's performance and lead by example in the following areas; Customer Service, Sales & Referrals, Operational Excellence. Customer Service & Transactions Promote good customer experiences by consistently providing best in class customer satisfaction. Have a developed rapport with the customer base and have knowledge of account ownership. Process a variety of transactions: including but not limited to check cashing, deposits, withdrawals, and payments. Count, prove, and package currency and coin. Redeem US Savings Bonds. Assist in night depository functions. Assist customers with safe deposit box access in accordance with bank policies and procedures. Operating TCR machines where applicable including balancing the TCR drawer at the end of the day. Funding and sales of pre-paid Visa Cards. Process various transactions related to CDs. Perform a variety of customer service transactions such as account holds, stop payments, ACH forms, AFT forms, and others forms/documents as needed. Serve as ATM and/or Vault teller as assigned. Act as a mentor to new employees Issue instant issue debit cards where applicable. Other duties as assigned from time to time by the Branch Manager. Cash Handling & Operational Excellence Responsible for knowing and adhering to appropriate security and emergency procedures. Keep customer information in a secured area at all times while maintaining an organized work station. Maintain knowledge of the bank's policies and procedures. Cash checks following proper bank procedures, making sure funds are available and collected. Maintain balancing record that is in line with policy and have the ability to find and correct outages and enlist help as appropriate. Assist in the opening and closing of the branch. Perform ongoing maintenance of scanners, validators, coin counters, TCR etc. Help coordinate branch document retention and destruction in accordance with the bank's policies and procedures. Sales & Referrals Consistently meet or exceed sales referrals, as set by management. Proactively work to deepen both new and existing customer relationships through cross-sell opportunities. Engage in consultative discussions with customers through the new account opening process to understand their financial picture and recommend products and services that best align with meeting their needs. Lead branch huddles and participate in applicable sales meetings and staff meetings. Maintain a thorough understanding of all Retail products and services offered. Initiate conversations to uncover customer needs and effectively refer customer to line of business partners (Mortgage, Commercial, TM, etc.) for the selling of banks products and services. Have a good understanding of the bank's IRA (Traditional & Roth) and HSA offerings, including tax benefits, contributions and distributions. Have a good understanding of the bank's lending products. Other Functions Familiar with and abides by all bank regulations including but not limited to BSA and OFAC. Familiar with and abides by all bank regulations Other duties as assigned by Senior Management. Working Conditions of the Job Stationed in a branch within the teller area 95% of working time. Ability to travel to work at different branches with short notice or as scheduled. No particular hazards on the job. Ability to stand for long periods of time, stoop, bend, twist and lift up to 50 pounds occasionally. Requirements Job Qualifications Successful completion of the Customer Service Career Path. Good interpersonal skills including listening, verbal and written communication between coworkers and customers. Exemplary customer service skills. Ability to follow directions and be attentive to details and accuracy. Ability to retain confidential information. Exemplify professional appearance guidelines as stated within the company policies. Professional phone etiquette required for both internal and external communication. Education & Work Experience High school diploma or equivalent. Prior cash handling and customer service experience required. Prior management experience preferred. 3+ years banking experience preferred. EEO Statement Union Bank provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are treated fairly during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated. This does not list all of the duties of the job. Other duties and responsibilities may be assigned. This may be revised at any time. This job description is not a contract for employment and either the employee or the employer may terminate employment at any time, for any reason or no reason.

ICC, Inc. specializes in marketing programs for our clients products and services. The client base for ICC has expanded to leaders in the electronics, entertainment, technology and Consumer Electronics industries. With the unveiling of our solidified and effective marketing program from our corporate office in Kalamazoo, MI. ICC, Inc. has developed an undeniably powerful presence in some of the worlds largest chain retailers in a short amount time. Job Description Our Support. Your Success. Have you had success as a Retail Sales Associate or Sales Consultant? Are you looking to take the next step in your career? ICC South offers successful Sales Associates an Entry Level Retail Management Training Program! We are seeking experienced Associates and Consultants to join our team of Trainees who have gone on to success in management. Our program allows you to enjoy a high earning potential while working in a fun and energetic environment! We are a leading company in our industry. If you have the drive to grow, learn and succeed, ICC South is a place where you can get promoted quickly as long as you are willing to work hard and put learning into action! Our strong industry position creates a stable workplace where you can feel secure in your success. Benefits As a Retail Sales Associate, you will have access to a world class management training program with the opportunity to gain valuable experience by partnering with dedicated and successful Store Managers! As an Entry Level Retail Sales Manager Trainee, we recognize your drive and ambition, and we want to help you advance on your desired career path. With us, you will have access to the training and resources you need to thrive at your new career. ICC South gives you the keys to succeed! We recognize that you dedicate time and effort to your job, and we want you to have the resources to keep achieving. Here are some of the benefits our Trainees enjoy! Paid training Base pay plus commissions and bonuses Travel opportunities Health benefits at management Additional cash rewards Job Responsibilities You will receive hands on training in sales, marketing and business development techniques. You will shadow managers, learning all of the aspects of retail and people management. Our program hinges on understanding, mastering and being able to lead your own team. Other responsibilities of the Management Trainee position include: Greeting and assisting customers ascertaining with their wants and needs Answering customer questions and inquiries regarding products and services Seeking out information and knowledge regarding new products Setting and achieving personal goals Presenting pricing, preparing contracts and processing transactions Placing orders and locating stock Maintaining knowledge of current promotions and policies regarding payment, exchanges and store security Participating in merchandising and product displays Qualifications Job Requirements As a Retail Sales Associate in training you must have integrity, commitment, a strong desire to succeed, and the drive to provide exceptional customer service. In addition to your persistence and ability to influence others, success at ICC South doesn't have any one background or experience. Successful Management Trainees have come from administration, marketing, customer service, hospitality, mobile, automotive, real estate, insurance, warehouse/industrial and food service positions, yet they all share a drive to succeed. This is an entry level management opportunity where we will provide experienced Sales Associates with the tools you need to succeed! Other requirements of the Management Trainee role include: Experience as an Associate or Consultant in a sales or customer service environment Enthusiasm for a career as a Manager Must be coachable and hard-working Desire to set and exceed goals Ability to grasp new concepts and learn new skills Ability to perform well while being a team player Comfortable working with clientele and ability to provide excellent customer service Willing to work non-traditional business hours including nights, weekends and holidays Additional Information All your information will be kept confidential according to EEO guidelines.

Job Description Sales and Customer Success Manager ********************** Our Story The King Milling Company was founded in 1890 on the banks of the Flat River in Lowell, Michigan. The company has been family owned and operated from the beginning and is now in the fourth and fifth generations of Doyle family ownership. King Milling offers a variety of hard and soft wheat products, sourced and processed in accordance with the food industry's highest health and safety standards. We pride ourselves on unparalleled customer service focused on your specific needs. The Opportunity: Sales Manager The Sales and Customer Success Manager plays a pivotal role in maintaining and cultivating strong, trust-based relationships with customers that lead to sustainable, profitable growth for King Milling Company. This role is a strategic partner to customers by: o deeply understanding customer needs o proactively addressing challenges o managing risk, negotiating pricing o and identifying new business opportunities that align with the company's long-term vision. Success in this role requires consistently modeling King Milling's core values: o Take Ownership o Humble Confidence o Get it Done o Positive Attitude Demonstrating personal accountability, collaborating effectively across teams, and navigating complex customer relationships with clarity, integrity, and a focus on practical solutions are core competencies for the role. The Sales and Customer Success Manager role has responsibility for nurturing, maintaining and developing relationships with customers and providing on-going partnership, responsiveness, education and support. The Sales and Customer Success Manager focuses on providing exceptional service to the Company's valued customers, and has full accountability for managing revenue targets and expense budgets in addition to cultivating relationships with customers ensuring King Milling is their flour provider of choice. Key Performance Measures/Deliverables: Customer Relationship and Market Development: · Develop & maintain positive customer relationships; travel to meet with key customers annually. Respond to customer calls/emails daily. · Develop sales action plans and call strategies to maintain ongoing business with current accounts. · Within customer base, build a culture of responsiveness and knowledge sharing. · Apply working knowledge of strategic selling skills to drive new market potential. · Evaluate opportunities and successfully implement strategies to increase market share. · Participate in national conferences and trade shows to build relationships and drive business retention and development. Pricing, Margin and Credit Management: · Optimize pricing through rigorous attention to current and projected pricing models. · Manage pricing risk through proper hedging · Share recommendations for price adjustments based on market trends. · Track customer contracts' expirations, and analyze options for renewal negotiations. · Monthly credit risk review and collections status. · Monitor wheat futures markets using DTN software, and tracking basis levels and cash prices. Distribution, Logistics and Supply Coordination: · Ensure reliable supply, order fulfillment, and coordination between mill operations, logistics, and customers. · Respond to broker inquiries, negotiate pricing and payment terms. · Partner with logistics team members to coordinate customer order fulfillment. · Manage customer concerns or complaints relative to deliveries, timing, and quality. · Create demand forecasts and coordinate with mill and production teams. · Escalate issues for supply interruptions. Compliance and Brand Stewardship · Comply with food safety, labeling and documentation standards. · Promote the King Milling/King Flour brand reputation. · Ensure uniformity of marketing materials, trade show presence, and venues where brand representation is present. The Qualified Candidate King Milling seeks a customer-focused candidate with a minimum of 5-7 years of proven sales or logistics experience. Prior experience in the baking or milling industry is desirable. The selected candidate will be responsive by nature, customer-oriented, collaborative, have great credibility and proven success in creating successful partnerships. Specific requirements include: · Bachelor's degree with major course work in a related field, OR the equivalent education and professional experience · Experience working with a CRM o Data analysis o Sales forecasting · Personal competencies: o Relationship and trust building skills o Highly credible with personal integrity o Active listener and clear communicator o Naturally curious and a lifelong learner o Proactive and highly responsive o Solution-oriented/Identifies new opportunities o Results and goal oriented o Excellent communication skills o Detailed oriented, ensuring protocols and processes are followed · Team player: o Strong business and work ethic o Proactive self-starter o Genuine interest in supporting fellow team members to achieve success o Willing to ask questions and seek out the acquired expertise of others as needed This position is an in-office role based in Lowell, Michigan, and offers a competitive salary and benefits package. Travel for this position is approximated at 15-25% of working time.

Come join our team! There are many reasons why EPIC Insurance Brokers & Consultants has become one of the fastest-growing firms in the insurance industry. Fueled and driven by capable, committed people who share common beliefs and values and "bring it" every day, EPIC is always looking for people who have "the right stuff" - people who know what they want and aren't afraid to make it happen. Headquartered in San Francisco and founded in 2007, our company has over 3,000 employees nationwide. With locations spread out across the U.S., our local market knowledge and industry expertise helps support our clients' regional and global needs. We have grown very quickly since our founding, and we continue to see growth and success thanks to our hard-working and growth-minded employees. Our core values are: Owner mindset, Inspire trust, Think big, and Drive results. If these values and growth align with what you're looking for in your next career? Then consider joining our amazing team! LOCATION: Grand Rapids Michigan-in office 5 days a week (M-F) WHAT YOU'LL DO: New Business * Issue Certificates & Auto ID Cards * Collect Policies & Perform 1st Review upon Receipt (via Exdion/ImageRight process) Renewals * THIS STARTS THE RENEWAL PROCESS ON EVERY CLIENT- Expiration lists should be monitored monthly to start the renewal process. * 120 days out: * Put renewing policies in REMARKET status in Sagitta; unless: * If policy is automatic/direct bill renewal * If policy is first renewal after BOR - use REWRITE status * Order loss runs * Order E-Mod Worksheet from current WC carrier or NCCI - notify CE (or CM if no CE) immediately if an increase from expiring * Update Prior Year Loss Run Summary * Certificates & Auto ID Cards * Collect Policies & send to Exdion via ImageRight for 1st Review upon Receipt Endorsements * Request endorsements from underwriter, or online when possible * When large AP is suspected, work with CM or CE to advise client or gain clarity around the request * Update exposure workbooks with changes as they are requested * Suspense & Follow Up on Endorsements, documenting in ImageRight * Update Sagitta information- i.e. add vehicle, change address, etc. * Send Auto ID Card and/or certificate (when applicable) immediately * When received, check, invoice, and send to client with full description (CM help as needed) * Close suspense & file Sagitta/ImageRight General Account Management * Maintain & add to the Open Item List, working with CE/CM to address all items * Issue Certificates of Insurance on a daily basis per client expectation * Issue Auto ID Cards as requested * Maintain eCerts website- set up clients to issue on demand certs (coordinate with CE (or CM if no CE)) * Setup Client Portal on Epic Website by completing the document and sending to ***********************: S:\SW_P&C\P&C Templates\Client Portal Set-Up * Create Client Claims Handling Tip sheets for all claims reporting guidelines * File all pertinent information: documents, emails, correspondence in ImageRight * Coordinate and attend marketing meetings with carriers as necessary * Process Notices of Cancellation and discuss with CE (or CM if no CE)/Producer urgently when received - updating Sagitta * Stretch Tasks when rest mastered: * Start proposal (on renewals) * Set up certificate template WHAT YOU'LL BRING: College Degree or equal to experience (2-4 years of insurance industry experience) Current/Active Michigan Property & Casualty license Proficiency with a variety of Microsoft Office computer software applications in word processing, spreadsheets, database, and presentation software Must be able to work in a fast‐paced environment with demonstrated ability to juggle multiple competing tasks and demands Must have high level of interpersonal skills to handle sensitive and confidential situations. This position continually requires teamwork, demonstrated poise, tact, and diplomacy. COMPENSATION: The base pay offered will be determined based on your experience, skills, training, certifications and education, while also considering internal equity and market data. WHY EPIC: EPIC has over 60 offices and 3,000 employees nationwide - and we're growing! It's a great time to join the team and be a part of this growth. We offer: Generous Paid Time off Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early-close days Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave Generous employee referral bonus program of $1,500 per hired referral Employee recognition programs for demonstrating EPIC's values plus additional employee recognition awards and programs (and trips!) Employee Resource Groups: Women's Coalition, EPIC Veterans Group Professional growth & development: Mentorship Program, Tuition Reimbursement Program, Leadership Development Unique benefits such as Pet Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support Additional benefits include (but are not limited to): 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs 50/50 Work Culture: EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment. It takes both production and service to be EPIC! EPIC Gives Back - Some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation We're in the top 10 of property/casualty agencies according to "Insurance Journal" To learn more about EPIC, visit our Careers Page: ************************************************ EPIC embraces diversity in all its various forms-whether it be diversity of thought, background, race, religion, gender, skills or experience. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard. It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients. California Applicants - View your privacy rights at: ******************************************************************************************* Massachusetts G.L.c. 149 section 19B (b) requires the following statement: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. #LI-SG1 #LI-In office

Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. We offer: Amazing employee flight privileges within the American Airlines global network Training and development programs to take your career to the next level Comprehensive health and life benefits (subject to location) Responsibilities How will you make an impact? Responsibilities The Supervisor - Airport Services coordinates the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability. Supports the Manager in meeting operational performance targets and monitoring the station operation budget Confers and cooperates with the Manager in formulating administrative/operational policies and procedures to be implemented Reviews and standardizes procedures to improve efficiency within the operation Maintains overall station compliance as well as compliance of personnel with administrative policies, procedures, safety rules and any Company or government regulations Investigates and resolves customer service issues as well as operation issues Participates on operational conference calls, station audits and prepares various reports Coordinates activities with local airport management, community, regulatory agencies, and other stations or headquarters staff Maintains records such as time and attendance, personnel files and performance Will provide guidance to the team on performance issues as well as coach and counsel employees. As necessary, the Supervisor will work in the operation during peak or irregular periods Qualifications Who are we looking for? Requirements: Must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Eagle, and American Airlines Must be able to work with minimal supervision, report to work regularly and on-time, and be self-motivated. In this role, strong organizational, decision-making and interpersonal skills are necessary. Ability to adapt to the changing needs of the business is critical Minimum Age: 18 High school diploma or GED equivalent College coursework or college degree desirable Valid state driver's license Previous work experience in an airline or airport capacity such as all operational phases of an airline, ground handling or airport management Proven leadership and analytical skills Ability to effectively and efficiently manage multiple and often competing priorities Demonstrated ability to communicate verbally and in writing Willing and able to work non-standard work schedules when necessary due to changing or unplanned operational needs Possess the legal right to work in the United States Must be able to read, write, fluently speak and understand the English language Previous working experience in a team lead, supervisory or managerial role preferred Minimum one year customer service experience preferred Posess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role. Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time. Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled. Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment. We can recommend jobs specifically for you! Click here to get started.

Job Description Customer Retention Manager | Farmers Insurance Looking to grow your career with a company that values client relationships and service excellence? Farmers Insurance is seeking a dedicated and customer-focused Customer Retention Manager to support our top-rated agency. In this role, you'll be the primary point of contact for existing clients, ensuring their insurance needs are met with care, accuracy, and proactive support. If you enjoy helping people, solving problems, and building lasting connections, this role is ideal for you. About Our Agency At Farmers Insurance, we're committed to protecting what matters most to our clients-while also helping our team members reach their full potential. We foster a supportive, collaborative workplace that values expertise, initiative, and personal growth. As part of our team, you'll gain access to professional training, mentorship, and opportunities to advance your skillset and career. Key Responsibilities As a Customer Retention Manager, you will: Build strong relationships with existing clients through consistent and attentive service Assist customers with policy updates, billing questions, claims support, and coverage reviews Conduct regular outreach to ensure client satisfaction and retention Identify opportunities to offer additional coverage that meets client needs Provide accurate information about insurance products and maintain compliance with industry standards Manage client interactions through CRM systems, ensuring timely follow-up and documentation Collaborate with other team members to support agency goals and deliver a seamless client experience What We're Looking For The ideal candidate will demonstrate a passion for helping others and a commitment to delivering excellent client service. Preferred Skills & Experience: 1+ year of customer service, account management, or insurance experience Excellent verbal and written communication skills Strong problem-solving ability and attention to detail Friendly, positive attitude with a professional mindset Ability to prioritize tasks and manage time effectively Property & Casualty and/or Life & Health licenses (preferred or willingness to obtain) Bilingual abilities a plus Why Join Our Team As a Customer Retention Manager, you'll enjoy: Competitive base compensation with performance incentives Paid training and continuing education opportunities Opportunities for professional growth within the agency Flexible scheduling options (may include hybrid flexibility) Supportive, team-focused culture that values results and relationships Paid time off, holidays, and recognition programs A well-known brand with a longstanding reputation for excellence Ready to Make an Impact? Joining our Farmers Insurance agency as a Customer Retention Manager is more than a job-it's a chance to empower and protect the people we serve every day. If you're ready to make a meaningful difference and grow your career along the way, we'd love to hear from you. Apply today to take your next step with Farmers Insurance. Compensation Range: $45K - $75K

Job Description Summary: To support and direct the Customer Service Representatives in North America. This includes a team in Holland, MI and Monterrey, Mexico. Support UC philosophy focused on facilitating the growth of the organization, continually improving quality, and driving to a world class safety environment. Duties and Responsibilities: Work closely with the DOS to set vision and mission for CSR group. Monitor and minimize finished good inventory monthly. Coach CSR team to provide outstanding professional customer service. Lead, train, direct, and advise customer service personnel. Conduct annual performance review per company guidelines. Lead customer service team meetings to ensure customer expectations are being met. Satisfy various pricing, scheduling and other customer inquiries regarding projects. Address customer complaints. Conduct/coordinate customer visits with sales team members. Insure timely reports, customer reports/surveys and production delivery date information. Interview and select customer service team members. Perform duties of Customer Service Representative to cover during vacations. Responsible for accurate data entry of price adjustments on customer contracts. Participate on special teams or committees as required. Perform research for sales team as requested; create reports. Write and/or revise work instructions and procedures as needed. Research price discrepancies and late shipments to determine root cause. Facilitate move ups and move outs. Write and/or approve computer and cell phone system modification requests. Evaluate department work-loads and make revisions as required. Define new processes and procedures as required. Create new or revise existing forms as required. Assist CSR's in notifying the sales team when ship dates and jobs are moved out because we are waiting on follow-up information or resin. Follow UC Quality System-approved work instructions and procedures and help improve these as needed. Responsible for successful facilitation of all company safety policies and procedures. Complete monthly Safety Observations and attend UC Connect Meetings. Preferred Experience, Training, and Skills: Strong written and verbal communication skills. Excellent customer focus and ability to build solid customer relationships. Ability to help provide and support a vision and direction. Ability to develop and motivate a team. Strong organizational skills. Proven leadership experience. 5 years of Customer Service management experience. Physical Requirements: Domestic and International travel required as needed. Preferred Education: Bachelor's Degree in Business or related field.

Doeren Mayhew is a $235 million tax, assurance and advisory firm headquartered in Troy, Michigan with 18 offices across the country and abroad. Founded in 1932, Doeren Mayhew is recognized as the 46th largest CPA firm in the U.S. and is positioned for successful future growth. If you want to join a rising firm that is consistently named among the 50 best-managed firms in the nation, this is the firm for you. We are currently seeking a Manager to join the Transaction Advisory Services Group. Working collaboratively with our accounting, tax, finance and investment banking experts, Doeren Mayhews pre- and post-transaction due diligence services help reveal risks and opportunities to allow our clients to mark informed decisions about how or whether to proceed with a transaction. Positions are available in Houston, TX, Miami, FL, Grand Rapids, MI or the Troy, MI headquarters. Responsibilities: * Oversee and lead buyside and sell-side transaction advisory engagements. * Manage complex due diligence and other financial advisory services to middle market companies, private equity investors, and asset based lenders. * Analyze and review detailed financial analysis on target companies to help clients evaluate their acquisition decisions. * Aggregate, manipulate, and analyze target company data to identify historical and projected financial and operating trends, quality of earnings and working capital considerations, and potential liabilities and risks impacting the target company. * Create and design tailored reports to present diligence findings to clients. * Lead client meetings and target site visits while interacting with top level management to obtain pertinent information for financial analysis. * Interact with other functional areas of the practice including tax, audit and other consulting practice. * Contribute to business development efforts with current and prospective clients. * Develop, train and manage Associates and interns to assist them in their career development and reaching their career goals. Qualifications: * Bachelors Degree in Accounting or Finance required. * CPA License required. * 5-7 years of relevant experience, with a minimum of 2 years of Transaction Advisory experience required. * Demonstrated leadership experience in transaction services and/or audit engagement teams. * Possess strong auditing/accounting skills and corporate finance knowledge. * High degree of proficiency in Microsoft Excel and PowerPoint. * Demonstrated ability to manage projects and deliver results within strict timelines. * Ability to demonstrate strong analytical and problem solving skills. * Excellent verbal and written communication skills. * Exceptional interpersonal and relationship building skills. Doeren Mayhew is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or any other status protected by law. "Doeren Mayhew" is the brand name under which Doeren Mayhew Assurance and Doeren Mayhew Advisors, LLC and its subsidiary entities provide professional services. Doeren Mayhew Assurance and Doeren Mayhew Advisors, LLC (and its subsidiary entities) practice as an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable law, regulations and professional standards. Doeren Mayhew Assurance is a licensed independent CPA firm that provides attest services to its clients, and Doeren Mayhew Advisors, LLC and its subsidiary entities provide tax and business consulting services to their clients. Doeren Mayhew Advisors, LLC and its subsidiary entities are not licensed CPA firms.

Join the Rose Family: Your Future Awaits! Seeking Experienced Pest Control Technicians Looking to advance! 👀 Why settle for just another job when you can be part of a legacy? At Rose, we are proud to be the oldest pest management company in the nation, established in 1860! As a family-owned business, we provide innovative pest solutions across Michigan, Ohio, and parts of Indiana, Pennsylvania, and West Virginia. With over 150 years of success, we offer a unique opportunity to grow within a supportive and passionate team. Our privately-owned company holds a great deal of opportunity for people who want to step up and start an exciting career. What We Offer You: Competitive Salary Service Supervisor earning potential of $75,000+ Comprehensive Benefits: Medical, Dental, Vision, and Rx Insurance Incentives: Bonus Plan, Commission Program, and Profit Sharing Retirement Savings: 401(K) with Company Match Work-Life Balance: Paid Holidays, Vacation, and Sick Days Professional Growth: Continuous training and career development Company Vehicle Responsibilities Your Role: We are on the lookout for an experienced pest control technician ready to elevate their career as a Service Supervisor. In this leadership role, you will: Inspire and coach your team while ensuring top-tier service Tackle challenging assignments with your expertise Maintain a focus on safety and quality best practices Qualifications What We're Looking For: Prior experience in pest control is a must - your skills matter! Strong communication and client relationship abilities Attention to detail and a knack for problem-solving Valid driver's license with a clean driving record Flexibility to work early mornings, evenings, and weekends with occasional overnight travel High school diploma or equivalent Pass Drug & Background Checks At least 18 years of age Bio-Serv companies are proud to be EOE rosepestsolutions+******************* #ZR

The Dan Wood Company is seeking an exceptional Dispatch Service Representative (DSR) for our main office in Portage, MI. Responsibilities • Evaluate customer calls and assign the best technician to each service appointment. • Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls. • Relay accurate information to technicians, ensuring proficient, quality customer experiences. • Manage the whereabouts and needs of every technician in the field. • Record the results of each service call and create report summaries for senior management. • Be professional and establish customer rapport, encouraging repeat business. • Respond to customer requests, resolving issues and promoting the brand. Trade Experience is a plus • Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders. • Update customers throughout the day on the technician's progress. Requirements • Proven track record in customer service. • IT competent; good typist and proficient with phone systems. • Highly organized with exceptional follow-through abilities. • Strong verbal and written communications. • Ability to build trust, diffuse conflict and hold others accountable. • Engaging personality that blends well with a fast-paced, goal-driven environment. • Competitive individual contributor who also loves to win as a team. • Highly motivated, flexible and great attitude on life. This position is Monday through Friday. This full time opportunity offers health benefits after 90 days. Must be willing to submit to a drug screen

Build Your Career as a Field Service Manager in a Growing Company At ProMach, we're looking for people who want to shine. You'll have opportunities to take your career in the direction you desire. You can be creative. Strategic. Persuasive. Influential. A mechanical marvel. A customer service authority. Meticulous. A closer. A futurist. You'll be challenged and rewarded. Make friends and have fun. Improve our customers' packaging performance and efficiency every day. Help build the future of packaging automation. We're proud of that and hope you will be too. Do we have your attention? Keep reading. Fogg Filler is looking for a talented and driven Field Service Manager to lead the day-to-day operations and strategy for the Service department. The Service Manager is responsible for managing the activities/projects with specific responsibilities for the planning, organization, scheduling, and implementation of field service installations of Fogg Filler equipment worldwide. Position focus is to enhance equipment service and sales, both new and after-market. Below are the job responsibilities of the Field Service Manager. * Prioritize, schedule, and delegate work assignment, effectively managing service technicians and office support employees to ensure all customers receive the best product support in the shortest time possible. * Provide daily support directly to customers and end users, to receive and respond to customer inquiries, schedule service installations, product rebuilds, upgrades, and resolves customer problems. * Analyze product warranty inquiries to identify any increasing warranty trends. Document and communicate warranty trends with other cross functional business units within the organization to aid in the facilitation to identify root cause(s) and permanent corrective actions. * Develop metrics for service technicians and office support employees to ensure company's service goals are achieved. Analyze metrics and key performance indicators and respond to negative trends to ensure continuous improvement processes are implemented in a timely and effective manner to improve upon customer satisfaction. * Provide end-users access to emergency assistance at all hours of the day, year-round, including holidays. * Coordinate all work-orders, approve time sheets and expense reports, and manage detailed field service reports (install status, warranty changes, file updates, etc.). * Coordinate technical service participation in customer FAT's and machine checkout prior to shipment. * Work as a Field Service Technicians to install, integrate, repair and troubleshoot as needed to meet customer needs, identify and correct hardware or software discrepancies, make recommendations for product improvements and advise customer of necessary parts to keep in stock, and comprehensive FAT participant. * Function as a technical resource for the organization to address and resolve inquiries and problems related to installation/integration or repair. * Hire, train, and manage Service Team in the best customer service practices. * Customer service to be provided both internally and externally. Who we're looking for? * BS degree in a technical discipline (Engineering, Manufacturing, etc.) or 5 year's comparable technical customer service experience, preferably in the packaging industry. * Good understanding of machinery to effectively handle customer problems. * Working knowledge of mechanical/electrical technical applications. * Must have a working knowledge of CAD and application to specification and components, as well as a working knowledge of plumbing and electrical components and the ability to follow machine installation to completion. * Promote a positive attitude, understand, and promote company mission and values. Must be able to work independently and accept accountability. * Possess strong leadership to oversee cross-functional team to provide direction, maintain accountability, and grow sales. * Must have excellent, effective verbal and written communication skills, share information with others prior to decisions and after decisions in a timely manner. Listen effectively and accept constructive criticism. * Ability to take independent action solving problems, seek out new responsibilities, act on opportunities, generate new ideas and manage risk of new ideas, work to promote self-development. * Must have a common sense/practical approach, ability to make thoughtful and timely decisions, get clarity of issue or objective by getting input in the decision-making process and show consideration for the impact of the decisions. * Show openness to new ideas, ability to adapt to change and assume new responsibilities. Must be able to handle pressure and uncertainty, adjust work plans to meet changing company and customer needs. * Proficient computer skills (Microsoft Office - Word/Excel). * Some domestic and international travel will be required. * Must be able to work on weekends and/or holidays if an emergency occurs. * Travel required a minimum of 25% of the work year. * Able to lift a minimum of 50 pounds and be in good physical condition. What's in it for you? There's no monopoly on good ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people choose to build a career. In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. Total compensation includes your salary, comprehensive medical/dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match. And because we understand the importance of feeling protected, there is no waiting period for benefits - you are eligible on your first day of employment! Pro Mach, Inc. We have been named to the Inc. 5,000 list of fastest growing private companies in the U.S. seven times. We continue to introduce innovative products, enter new markets, expand our global presence, and actively acquire new capabilities. We have the rewards, opportunities, and the market strengths of a large organization combined with the entrepreneurial culture of a small, fast-paced company. You will enjoy the benefits of working with a growing company that competes globally with the personal touch and feel of a smaller company where you can make an impact every day. *************************** Curious about life at ProMach? Follow us on LinkedIn, Twitter, and Instagram! More career opportunities to consider! ProMach is an Equal Opportunity Employer. Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug-free workplace. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. #FOGGF #INFOG

A Clinical Services Supervisor II, under the general direction of a Program Manager, is responsible for supervising Social Workers, Psychologists, and other clinical team members within a client-related division of HealthWest. An employee in this class provides direct client service, performs assessment, and planning and treatment to individual clients of the agency to meet program goals, client needs, and agency standards. The Clinical Services Supervisor II provides staff education and training, provides technical assistance to staff concerning clients with special difficulties, and works with other providers on specific clients to ensure coordinated care and performs related duties as required.1. Possess a master's degree from an accredited college or university with a major in social work, counseling, clinical psychology, or closely related field AND be licensed by the State of Michigan within 90 days of hire. 2. Have two (2) years' of social services, human services, mental health, or healthcare work experience. 3. Possess a valid driver's license and the ability to obtain a Michigan Driver License within 30 days of employment. 4. Must have reliable transportation that may have to be used to carry out job duties of this classification. Preferred but not Required 1. Bilingual candidates highly desired. 2. Lived experiences with mental illness/developmental disabilities/substance use disorders valued. 3. Individuals in Recovery and individuals with experience in Armed Services valued. NOTE: The recruitment for this position utilizes assessment(s) in order to match candidate foundational competencies, personality, and job fit to those required for the position. PHYSICAL ACTIVITIES An employee in this class performs generally sedentary work activities requiring the occasional lifting of objects weighing up to thirty-five (35) pounds. ENVIRONMENTAL CONDITIONS This employee generally works in the offices of Community Mental Health Services, although travel to other County locations may be required. EVALUATION CONTENT Applicants for County employment may be subject to a post-offer criminal background check, depending on the nature and assignment of the position. When such check is conducted, an offer of employment is contingent upon the results of the criminal background check. Appointees must satisfactorily complete a probationary period before the appointment will be considered permanent. APPLICANT REVIEW PROCEDURE Any applicant is entitled to a review of any determination or action taken by the County regarding the applicant's employment application. Inquiries should be directed to the County Human Resources Department. PURPOSE The purpose of this recruitment is to establish an eligible list from which to fill present and future vacancies in this classification in the County system. For each opening, the Department Head has her/his choice of the candidates who meet the required minimum entrance qualifications. This list remains in effect for three months unless exhausted or extended. The job description can be found online at: ********************* MUSKEGON COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER MUSKEGON COUNTY HAS ADOPTED A VETERANS PREFERENCE POLICY THAT RECOGNIZES QUALIFYING MILITARY SERVICE

Cleveland, Ohio;Grand Rapids, Michigan; Toledo, Ohio; Troy, Michigan **To proceed with your application, you must be at least 18 years of age.** Acknowledge Refer a friend **To proceed with your application, you must be at least 18 years of age.** Acknowledge (************************************************************************************************************** **Job Description:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth.This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. _Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations._ At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! The Retail Client Managers primary responsibility is to develop and manage dealer relationships for the purpose of increasing Auto & RV applications and loan production. The Retail Client Manager will prospect new clients, share the benefits of our program, and upon signing manage all aspects of the dealer's portfolio to ensure a mutually beneficial partnership is maintained. Secondary responsibilities include cross selling Merrill Edge, participating in local market leadership team activities, and working with DFS partners for referral opportunities. This position will also require working closely with underwriting and support staff to ensure all aspects of the market are appropriately managed. The position will require a self-motivated individual with strong communication skills, time management skills, computer skills, and the ability to perform market analysis, forecasting, and development. **Responsibilities:** - Develops and manages dealer relationships, including partnering on referral opportunities, to increase auto applications and loan production sales - Prospects new clients, articulates the program benefits, and upon signing, manages all aspects of the dealer's portfolio to ensure a mutually beneficial partnership is maintained - Works with underwriting and fulfillment partners to ensure all aspects of underlying risks are appropriately managed - Executes all categories of risk management activities, including monitoring dealer activity / negative news to drive proper dealer execution and minimize risk and exposure for the bank - Captures market intelligence and delivers feedback to leadership team - Represents Consumer Vehicle Lending (CVL) as the face of the business in the market, hosting client engagement events and industry conferences **Skills:** + Business Development + Client Management + Customer and Client Focus + Influence + Prospecting + Active Listening + Adaptability + Negotiation + Networking + Relationship Building + Client Solutions Advisory + Emotional Intelligence + Referral Identification **Minimum Education Requirement:** High School Diploma / GED / Secondary School or equivalent R **equired** **qualifications :** + 5+ years experience selling retail financing to automotive dealerships or equivalent outside sales experience + Strong communication and negotiation skills to effectively sell our value proposition and to maintain Dealer relationships + The ability to be a strong individual contributor with a team player attitude. + Ability to drive long distances with possible overnight stays Desired **qualifications:** + The ability to work independently or in a team environment + Established dealer relationships within the market + Undergraduate degree **Shift:** 1st shift (United States of America) **Hours Per Week:** 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. View your **"Know your Rights (************************************************************************************** "** poster. **View the LA County Fair Chance Ordinance (************************************************************************************************** .** Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.

Overview Top Reasons to Work With GHG Join Our Award Winning Team. Make an Impact. Create Unforgettable Experiences. Are you a dynamic hospitality professional with a passion for delivering exceptional events? Greenleaf Hospitality Group is seeking an experienced Event Services Manager to join our leadership team, ensuring seamless execution of on-site and off-site events, from elegant weddings to high-profile conferences. If you're a leader who excels at team development and operational excellence, we want to hear from you! We are one of the Nation's 101 Best and Brightest Companies to work for You'll have the opportunity to work with a team that is fun, creative, and enthusiastic! Why Greenleaf Hospitality Group We are one of the Nation's 101 Best and Brightest Companies to work for High-Impact Leadership: Lead a team of banquet professionals to deliver top-tier service. Diverse Event Portfolio: Oversee events of all sizes, from intimate gatherings to large-scale conventions. Growth & Development: Work closely with senior leadership to shape banquet operations and advance your career. Commitment to Excellence: Join a company that values innovation, teamwork, and superior guest experiences. Responsibilities As the Event Services Manager, you will: Lead & Motivate: Inspire a team of banquet supervisors, team leads, servers, bartenders, and setup staff, fostering a culture of excellence and teamwork. Execute Flawless Events: Collaborate with sales and catering team, culinary, and service staff to ensure seamless operations for a variety of events, from intimate gatherings to large-scale conferences. Drive Operational Excellence: Oversee staffing, training, scheduling, and compliance with safety and service standards. Elevate Guest Experiences: Maintain the highest guest service standards, proactively addressing needs, resolving concerns, and creating memorable moments that drive repeat business and referrals. Drive Operational Excellence: Oversee daily banquet operations, including staff scheduling, inventory management, and compliance with health and safety regulations. Ensure all policies, standards, and procedures are followed to maintain Radisson brand quality. Train & Develop Talent: Support hiring, onboarding, and continuous training initiatives to build a high-performing team. Actively mentor staff to enhance service delivery and professional growth. Optimize Financial Performance: Assist in managing budgets, controlling costs, and ensuring resource efficiency without compromising service quality. Ensure Seamless Communication: Serve as the central point of contact between departments, ensuring smooth coordination with sales, catering, culinary, and operations teams. Attend meetings such as BEO reviews and team huddles to align on event execution. Maintain High Standards: Implement and oversee cleanliness, organization, and maintenance programs in all banquet service areas. Ensure compliance with sanitation and safety regulations. Problem-Solve with Confidence: Quickly assess and resolve any operational or guest-related issues, making decisive choices that align with business objectives and guest satisfaction. Contribute to Strategic Planning: Work alongside the Director of Banquets to develop and implement departmental strategies that enhance efficiency, service quality, and revenue generation. Qualifications What You Need for this Position 3+ years experience in banquet operations, event management or catering. Experience in high-volume venues and off-premise catering preferred Ability to work flexible hours, including evenings, weekends, and holidays. Strong problem-solving skills with a proactive and decisive mindset A passion for training, mentoring, and leading a service-driven team Able to stand for long periods of time, up to 10 hours or more Able to stoop and bend Able to lift up to 40 pounds from time to time Able to safely work with potentially dangerous chemicals and equipment Able to comply with safety and health code standards Able to handle responsibilities that require repetitive motion tasks What's in it for You Annual bonus opportunity Accrued PTO starts immediately and is available as soon as a minimum of 2 hours is accrued 401K with 100% match up to 3% and 50% match up for the next 2% Medical/Dental/Vision/Disability/Life Insurance Robust Employee Assistance Program providing a wide range of services including up to 7 free counseling sessions per year Health and wellness reimbursement up to $600 annually for items like massages, gym memberships, running shoes etc. 10% discount on GHG outlets (1) shift meal provided per day Discounted hotel rates at Radisson Hotel Group branded properties worldwide Monthly cell phone stipends Annual leadership classes and trainings Parental Leave Program Flexible work schedule Top Reasons to Work With GHG We are one of the Nation's 101 Best and Brightest Companies to work for You'll have the opportunity to work with a team that is fun, creative, and enthusiastic! You will have the opportunity to grow your skills and experience in an environment that fosters growth and development.

Description of Work A Clinical Services Supervisor, under the general direction of a Program Manager, supervises Social Workers, Psychologists, and other clinical team members within a client-related division. The role includes providing direct client service, performing assessments, planning and treatment to individual clients to meet program goals, client needs, and agency standards. The Clinical Services Supervisor also provides staff education and training, technical assistance to staff on clients with specific challenges, and works with other providers to ensure coordinated care. Additional related duties may be required. Required Minimum Entrance Qualifications Education: Possess a Masters degree from an accredited college or university with a major in social work, counseling, clinical psychology, education, or a closely related field; OR Possess a Bachelors degree from an accredited college or university with a major in social work, counseling, psychology, human services, or a closely related field and meet the qualifications for a Qualified Intellectual Disabilities Professional (QIDP) or a Qualified Mental Health Professional (QMHP); OR Be a Registered Nurse licensed in the State of Michigan. Experience: Have a minimum of three (3) years of experience in social services, human services, mental health, or healthcare work. License & Transportation: Possess a valid drivers license and the ability to obtain a Michigan Driver License within 30 days of employment. Must have reliable transportation that may be required to carry out job duties. Preferred but Not Required Bilingual candidates are highly desired. Lived experiences with mental illness, developmental disabilities, or substance use disorders are valued. Individuals in recovery and those with experience in Armed Services are valued. Physical Conditions / Work Location Physical Activities: An employee in this role primarily performs sedentary work, occasionally requiring the lifting of objects weighing up to thirty-five (35) pounds. Environmental Conditions: Work is generally performed in office settings, with occasional travel to other locations as needed. Additional Information Evaluation Content: Applicants may be subject to a post-offer criminal background check based on the nature and assignment of the position. Employment offers are contingent upon satisfactory background check results. Appointees must successfully complete a probationary period for the appointment to be considered permanent. Applicant Review Procedure: Applicants may request a review of determinations or actions regarding their application by contacting the Human Resources Department. Purpose This recruitment aims to create an eligible list to fill current and future vacancies in this classification. Department Heads may select from candidates who meet the minimum qualifications. The eligible list remains valid for three months unless extended or exhausted. Working Place: Muskegon, Michigan, United States Company : Virtual Feb 6th - COunty of Muskegon

*THIS IS A D. O. T. AND IS SUBJECT TO A QUARTERLY RANDOM DRUG SCREEN IF HIRED*

Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. We offer: Amazing employee flight privileges within the American Airlines global network Training and development programs to take your career to the next level Comprehensive health and life benefits (subject to location) Responsibilities How will you make an impact? Responsibilities The Supervisor - Airport Services coordinates the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability. Supports the Manager in meeting operational performance targets and monitoring the station operation budget Confers and cooperates with the Manager in formulating administrative/operational policies and procedures to be implemented Reviews and standardizes procedures to improve efficiency within the operation Maintains overall station compliance as well as compliance of personnel with administrative policies, procedures, safety rules and any Company or government regulations Investigates and resolves customer service issues as well as operation issues Participates on operational conference calls, station audits and prepares various reports Coordinates activities with local airport management, community, regulatory agencies, and other stations or headquarters staff Maintains records such as time and attendance, personnel files and performance Will provide guidance to the team on performance issues as well as coach and counsel employees. As necessary, the Supervisor will work in the operation during peak or irregular periods Qualifications Who are we looking for? Requirements: Must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Eagle, and American Airlines Must be able to work with minimal supervision, report to work regularly and on-time, and be self-motivated. In this role, strong organizational, decision-making and interpersonal skills are necessary. Ability to adapt to the changing needs of the business is critical Minimum Age: 18 High school diploma or GED equivalent College coursework or college degree desirable Valid state driver's license Previous work experience in an airline or airport capacity such as all operational phases of an airline, ground handling or airport management Proven leadership and analytical skills Ability to effectively and efficiently manage multiple and often competing priorities Demonstrated ability to communicate verbally and in writing Willing and able to work non-standard work schedules when necessary due to changing or unplanned operational needs Possess the legal right to work in the United States Must be able to read, write, fluently speak and understand the English language Previous working experience in a team lead, supervisory or managerial role preferred Minimum one year customer service experience preferred Posess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role. Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time. Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled. Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment.

*THIS IS A D. O. T. AND IS SUBJECT TO A QUARTERLY RANDOM DRUG SCREEN IF HIRED*