Customer service manager jobs in Yonkers, NY - 3,308 jobs

About Us: We are Anyway: the learning-to-earning coach built to help the next generation explore what's possible. We're reimagining how young people figure out their next steps, blending youth insight with technology and industry connection to open up new possibilities and make informed decisions about their future. Our ecosystem brings together students, educators, industry, and government to make guidance feel more personal and pathways more visible, shaping a future where every young person can find their thing, in their own way. Role Overview: As the first US-based Customer Success Manager at Anyway, you will be pivotal in working with schools, districts, and partners to ensure our customers are achieving their goals. You will align our product to meet their needs, driving adoption, resolving challenges, and building long-term relationships that foster retention and growth. Key Responsibilities: Customer Engagement: Working closely with schools, districts and partners to understand their objectives and align our solutions to meet their goals. Onboarding & Adoption: Lead effective onboarding processes, ensuring customers are equipped to use our platform to its fullest potential. Relationship Building: Cultivate strong, long-lasting relationships with customers, acting as their trusted advocate and point of contact. Identify Opportunities: Continuously assess customer usage and identify opportunities for expansion and increased impact. Problem Resolution: Address and resolve any challenges customers may encounter, ensuring a seamless experience. Feedback Loop: Gather customer feedback and collaborate with our product team to enhance our offerings. Qualifications: Bachelor's degree in Education, Career Development, or a related field. 5-8 years in customer-facing roles, preferably in education technology or career development. Strong communication and interpersonal skills. Ability to thrive in a fast-paced environment. Proven track record of building and maintaining customer relationships. Proficient in using CRM tools and data analysis. Ideal Candidate Traits: To hit the ground running, you must have previous experience working with schools districts. Driven by purpose and motivated by the desire to make a meaningful impact in the educational sector. Comfortable navigating shifting priorities and fast-paced environments. Someone who values collaboration and open communication, contributing to a positive team culture. Eager to seek knowledge and embrace new challenges for personal and professional growth. Deeply invested in our mission and the positive changes we bring to students and educators. Work Environment: Hybrid role working 3 days a week with the team in the Brooklyn based office, increasing to 5 days on occasion as needed. Supportive and respectful workplace culture that values open communication. Opportunities for professional development and continuous learning. Join Us: If you are a passionate career advocate who thrives on collaboration and is committed to making a positive impact in education, we would love to hear from you! Apply now to be part of our mission at Anyway.

Part of the Interparfums group founded in 1982, Interparfums USA develops, manufactures and distributes prestige perfumes and cosmetics as the exclusive worldwide licensee for Abercrombie & Fitch, Anna Sui, Donna Karan, DKNY, Graff, GUESS, Hollister, MCM, Oscar de la Renta, Roberto Cavalli, Salvatore Ferragamo and Ungaro. Through its global distribution network, the Company's products are sold in over 120 countries. The Senior Manager - Material Planning is a key role within the Planning Team, responsible for overseeing the planning of short- and long-term product requirements in support of the Master Production Schedule. This role evaluates inventory levels and demand across multiple domestic and international locations, balancing requirements and financial considerations to align with company objectives. The Senior Manager also partners closely with suppliers and cross-functional teams to ensure timely and accurate receipt of inventory, while effectively managing excess and obsolescent materials, and provides leadership and guidance to two direct reports. This position is based in office from Mondays-Thursdays, and remote on Fridays. Responsibilities: Own purchasing of materials using the Material Replenishment Planning as needed for production and in accordance with supply parameters Determine and maintain supply parameters such as lead times and Minimum Order Quantities to ensure efficient outputs Management of component versions to ensure accurate work orders and stock usage Confirm material availability to create production orders that support service objectives, inclusive of required stock transfers Utilize capacity planning, economic order quantity evaluation to ensure a smoother supply chain Review material shortages preventing order conversion and follow up with appropriate suppliers to expedite deliveries Manage exceptions and deviations from the plan as needed by advancing or adjusting supplier orders Track and maintain purchase orders to always ensure accuracy Engage in efforts that support inventory reconciliation and evaluation of inventory health Communicate material supply issues to Supply Planning Participation in the coordination of engineering changes, product line extensions or new product launches to ensure timely transitions in material and production flow Achieve in-stock and inventory goals Approve supplier purchase orders in accordance with company targets and guidelines Oversee movement of material within location network Lead supply chain projects and initiatives that will enhance planning and inventory process and results Supervise, mentor and coach direct reports (Coordinator, Planner or Manager-level) Recognize opportunities and take initiative to develop or redevelop processes accordingly Education/Experience Bachelor's degree in Supply Chain Management, Business Administration, or related field 5+ years of experience within material/component planning and supply chain 1+ years of experience managing direct reports Prior working experience within the Beauty or CPG industry required Required Skills Fundamental knowledge of Supply Chain (Plan, Source, Make, Deliver), the integration of organization, system, and process enterprise wide, and the importance of Master Data in the overall effectiveness and operation of the Supply Chain Strong technical (MRP, Office, Outlook, etc.) and interpersonal communication skills The ability to work independently with strong decision-making and problem-solving skills Excellent communication skills, including written, verbal, and presentation; comfortable and credible with both internal and external partners Self-starter who will thrive in fast-paced, dynamic environment Possess a strong sense of urgency and ability to multi-task and pivot We Offer: The salary range for this position is $125,000 - $150,000 annually, commensurable with skills, experience, and qualifications Bonus opportunity based on personal and business performance Robust healthcare, insurance, and benefit options Paid time off policies including vacation, personal, holiday, and sick days 401K plus company match Options to support development, including complimentary access to LinkedIn Learning An entrepreneurial career with a dynamic environment where all voices are heard and appreciated Low hierarchy with high visibility to C-Suite on a regular basis A growing company with a proven track record of solid financial stability Interparfums USA, LLC is an Equal Opportunity Employer and is committed to providing fair and equitable employment opportunities in compliance with all applicable federal, state, and local laws.

Apparel that comes from the Japanese values of simplicity, quality and longevity. Designed to be of the time and for the time, LifeWear is made with such modern elegance that it becomes the building blocks of each individual's style. A perfect shirt that is always being made more perfect. The simplest design hiding the most thoughtful and modern details. The best in fit and fabric made to be affordable and accessible to all. LifeWear is clothing that is constantly being innovated, bringing more warmth, better design, and better comfort to people's lives. Position Overview: The Affiliate & Display Manager is responsible for managing UNIQLO USA's performance marketing across affiliate channels and programmatic display platforms. This role plays a key part in driving customer acquisition, nurturing publisher relationships, optimizing spend efficiency, and ensuring alignment with brand and business objectives. The ideal candidate is analytical, detail-oriented, and thrives in a fast-paced, data-driven environment. Key Responsibilities: Manage and grow UNIQLO's affiliate marketing program across content, loyalty, influencer, and technology partners. Develop and maintain strong relationships with top-performing affiliate partners and networks (e.g., Rakuten, etc.). Oversee day-to-day operations of affiliate campaigns, including offer approvals, creative asset management, tracking QA, and partner communication. Develop a strategic roadmap to scale high-performing partners and explore new affiliate opportunities for incremental growth. Own programmatic display campaign setup, trafficking, and performance optimization via DSPs. Collaborate with paid search, social, and site teams to ensure cohesive customer journeys and consistent messaging. Monitor KPIs including ROAS, CPA, revenue contribution, click-through rates, and viewability to inform optimization decisions. Conduct competitive benchmarking and partner-level incrementality testing to inform investment decisions. Partner with Analytics and Finance to validate performance, set forecasts, and support monthly reporting needs. Ensure all campaigns follow compliance and brand guidelines, including data privacy regulations. Requirements: 3-5 years of experience managing affiliate programs and/or programmatic display campaigns. Experience with Rakuten Linkshare, Partnerize, and/or Commission Junction is a plus Experience working with affiliate networks, attribution tools, and DSP platforms. Strong analytical skills and proficiency in Excel, Google Analytics, and Looker Studio. Familiarity with affiliate partner types (e.g., content, loyalty, influencer, subnetwork) and associated strategies. Excellent communication and relationship management skills, both internally and externally. Ability to manage multiple projects and deadlines independently. Passion for retail and e-commerce, with a strong sense of ownership and accountability. Experience working in or with fast-paced, cross-functional marketing teams preferred Salary: $119,000 - $133,000 annually* *The offered salary or salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills and expertise, and location of the position. As an Equal Opportunity Employer, UNIQLO USA does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law.

About the Role: The Senior Manager, Supply Planning ensures brands are available for delivery in the right place at the right time. This role is the key liaison to the breweries ensuring the proper products are being planned based on the Sales Plan. This role has End-to-end accountability for inventory levels and NPI transitions in our demand points. Key Responsibilities: Create, maintain, and communicate the 12-18 month sales plan, which is based on input from the Depletions Forecast, historical sales data and statistical analysis of past performances. The Sales Plan drives the production, and replenishment plans from the breweries. Evaluate production plans and replenishment plans with partner breweries to ensure master schedule and materials planning effectively supports the forecast. Collaborate with HUSA Demand Planning managers to understand and plan for factors that may impact demand (i.e. distributor's inventory strategies, pricing, promotions, events) Create scenario planning exercises and lead contingency plans to mitigate disruptions or responses to promotional activities Design seasonal stock inventory strategies in collaboration with each part of the supply chain to ensure shelf availability Collaborate with the assigned breweries through the weekly operations meeting to gain alignment on the Supply Plan, review any supply chain constraints and plan new product transitions Conduct product segmentation to ensure shelf availability and correct replenishment strategies Lead root cause analysis and lead improvement teams with continuous improvement tools and mindset Support finance in developing latest estimates and 3-year plan for assigned portfolios Partner with the HUSA Customer Support Managers to review stock levels and determine weekly order strategy Lead monthly supply review meetings in the S&OP cycle to review performance KPI's, deployments and escalations with assigned breweries and local cross functional team Track forecast accuracy and report against targeted levels Create reports illustrating current forecasts and past forecast performance Continuously improving demand forecasting techniques and methods with competitive industry methods Basic Qualifications/Requirements: 5-7 years of relevant Supply Chain experience Bachelor's degree (Supply Chain Management Preferred) Proven experience partnering with international supply chain teams Demonstrated understanding of all aspects of End-to-End Supply Chain Management Forecasting and Statistical Modeling Manufacturing Warehousing Logistics/Distribution Compensation: 125,000K annually + Bonus + Full Benefits (Medical, Dental, Vision, 401K) HEINEKEN Behaviors Connect Shape Develop Deliver Heineken USA is an equal opportunity employer. We believe the diversity of our people makes us as strong and unique as our brands. We do not discriminate based on race, color, religion, age, or any other basis protected by law. This position is not available for visa sponsorship. This position is not eligible for relocation assistance.

Salary: $140,000-160,000 + 15% Bonus Contact: ******************************** Unfortunately for this role we cannot sponsor candidates now or in the future, therefore can only consider permanent residents or US Citizens. Our client, a leading retailer specializing in jewelry and watches, is known for its innovative approach to e-commerce and strong technological foundation. They operate two esteemed brands that enhance the online shopping experience and streamline the supply chain for manufacturers, retailers, and consumers. The organization is seeking a Senior Manager of Digital Analytics to lead e-commerce analytics initiatives and optimize strategies that drive the online business. The ideal candidate excels at turning complex data into clear, actionable insights that elevate marketing efforts and improve customer journeys. Requirements 6 + years of experience in e-commerce analytics, marketing analytics, or a related domain. Demonstrated proficiency in Google Analytics 4, Google Tag Manager, and best practices in e-commerce tracking. Strong command of SQL and Tableau for data manipulation and visualization. In-depth understanding of attribution models (MTA & LTA) and experimental design (A/B testing). Experience working in High-Sku Ecommerce organizations. Key Responsibilities Website Optimization: Analyze current site layouts to identify enhancement opportunities that improve user experience and boost conversion rates. A/B Testing: Formulate and deploy robust experimental frameworks to measure the effectiveness of product placements, messaging, and user flows. Marketing Analytics: Manage comprehensive analysis of the conversion funnel, focusing on vital metrics such as Customer Acquisition Cost (CAC), Lifetime Value (LTV), and customer retention. Clustering and Segmentation: Develop meaningful consumer and product segments to inform targeted marketing and merchandising strategies. Dashboarding & Reporting: Design innovative dashboards that provide insights into e-commerce performance throughout the customer lifecycle. Financialization: Transform basic performance data into actionable financial metrics, enabling ongoing optimization of e-commerce strategies. Insights: Address analytical requests and effectively communicate critical findings to relevant stakeholders.

Where culture meets luxury Today, through its exceptionally crafted books, home fragrances, and objets d'art, Assouline invites the intellectual and curious into a world of beauty. Here, we invite you to learn the history of the brand, which was founded in Paris in 1994 by Prosper and Martine Assouline. Assouline has published over 1,500 luxury titles across international markets on subjects including architecture, art, design, fashion, gastronomy, lifestyle, photography, and travel. POSITION SUMMARY The Senior Financial Planning & Analysis Manager will be the reporting and detailed analytics lead for the company globally. He/ She will be responsible for monthly, quarterly, and yearly reporting deliverables and will participate in continued enhancements to the company's financial planning and analysis KPIs. The position reports to the Global Controller. ESSENTIAL JOB FUNCTIONS Create and manage dynamic financial models, developing compelling outputs that track business metrics and performance on a weekly, monthly, and quarterly basis Provide integral support on key team deliverables, including annual budgeting, 5-yr operating and strategic planning, quarterly financial forecasts, and both internal and external business reporting Be responsible for collaborating closely with our Supply Chain team to support near and long-term supply and demand, understand key drivers of business performance, and interpret key themes and actionable items within our fulfillment and distribution network across our optical labs, distribution centers, and shipping partners Craft insights and continue to seek and find improvements in our analysis to provide visibility into Supply Chain COGS performance and drivers of variances between budgeted and actual results monthly Collaborate with key partners to identify opportunities and improve business results by developing financial models for a range of potential strategic and operational cases Use your financial acumen and Excel expertise to develop and deliver thoughtful reporting to the FP&A team, business partners, and investors Lead financial assessment of proposed capital projects, including ROI and payback analysis, to support investment decisions Provide analytical and strategic support for ad hoc analyses (focusing on the why more than the what) Strong understanding of Inventory Management, FP&A, Supply and Demand. Manage and coach an analyst KNOWLEDGE, SKILLS & ABILITIES At least 7-10 years of finance experience, preferably in consumer good products. Advanced excel skills mandatory. Knowledge of NetSuite is strongly preferred. Strategic thinking ability to examine data, identify issues/trends and recommend solutions. Ability to manage multiple projects simultaneously with strong attention to detail. Good communicator and customer service focused. Exposure to Executives reporting and communication. Ability to work independently with minimal supervision. Assouline is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law. The appointed candidate will be offered a salary within the range of $140,000-$150,000 annually. Please note that the foregoing compensation information is a good-faith assessment associated with this position only and is provided pursuant to the New York City Salary Transparency Law.

This is Ruban Alwin, Senior Recruitment Executive with Galent. We're Looking for Sr. Engagement Lead for one of our Direct Client. Job Information: Engagement Lead / Client Partner - Investment Management (Data Analytics & AI) Location: New York, NY (Hybrid) Duration: Full Time Key Responsibilities: Strategic Advisory: Act as a thought partner to senior executives and CXOs; build trusted relationships and influence strategic decision-making. Solution Leadership: Shape and drive innovative strategies in data modernization, advanced analytics, and AI that deliver measurable business outcomes. Client Engagement: Cultivate long-term, trust-based relationships with senior stakeholders; proactively identify emerging needs, opportunities, and original ideas. Practice Growth: Contribute to firm-wide leadership by expanding the asset management vertically with differentiated and scalable offerings. Leadership: Represent the firm's senior leadership team in client interactions; collaborate across delivery, consulting, and managed services. Team & Capability Development: Mentor, recruit, and develop project leads and consultants; contribute to culture-building, knowledge development, and internal initiatives. Key Qualifications: 12+ years of relevant experience in the investment management industry, with demonstrated success in winning business and growing client accounts. Recognized executive presence, deep domain expertise, and the ability to navigate and influence complex client organizations. Proven track record of designing and delivering large-scale data, analytics, and AI-driven transformation initiatives. Strong relationship-building and advisory skills; ability to engage at the highest levels and operate effectively in politically complex environments. Entrepreneurial mindset, proactive, visionary, and capable of shaping new opportunities. Regards, Ruban Alwin

Our client is a U.S.-based leader in healthcare, consumer products, and regulated formulations, developing and distributing a diverse portfolio spanning infection prevention technologies, medical devices, over the counter (OTC) drugs, cosmetics, sanitizers, disinfectants, and specialty cleaning products. With multiple R&D and manufacturing sites across the United States, the organization is known for its commitment to innovation, scientific rigor, and product excellence. The team is expanding and seeking a seasoned expert to lead product safety, toxicology strategy, and regulatory safety governance across a broad and growing portfolio. Position Overview This person is responsible for developing, implementing, and overseeing the non-clinical safety strategy that supports new product development, regulatory submissions, and the maintenance of marketed products. This role will lead safety strategy across drugs, medical devices, cosmetics, sanitizers, disinfectants, and other regulated categories, ensuring scientific robustness, regulatory compliance, and on-time delivery of all safety-related documentation. The ideal candidate blends deep technical expertise, strong regulatory acumen, and hands-on experience with a leadership mindset. Key Responsibilities Safety & Toxicology Leadership Lead the Product Safety & Toxicology function, guiding safety strategies across early innovation, development, and post-market. Develop and execute non-clinical safety plans supporting regulatory submissions, including: Investigational New Drug (IND) / New Drug Application (NDA) Medical Device 510(k) submissions Pesticide registrations under applicable federal frameworks Evaluate new ingredients, impurities, and inactive ingredients for safety qualification. Oversee the design, monitoring, and interpretation of in vitro and in vivo studies. Ensure compliance with Good Laboratory Practice (GLP) and regulatory guidance (U.S. and ex-U.S.). Regulatory Safety Documentation Author and review non-clinical safety sections for: IND / NDA submissions 510(k) medical device filings Pesticide regulatory submissions Deliver toxicological risk assessments, safety clearances, and Consumer Product Safety Reviews (CPSR). Oversee the creation and accuracy of Safety Data Sheets (SDS) across multiple product categories. Cross-Functional Collaboration Serve as the safety representative across R&D, Clinical, Manufacturing, Quality, and New Product Development. Advise teams on safety concerns, study design, and risk mitigation. Support regulatory authority interactions (e.g., FDA, Health Canada). Operational Excellence Maintain and improve safety documentation, assessment templates, and internal SOPs. Lead initiatives to enhance process efficiency, accuracy, and compliance. Support claims including allergen statements, non-animal testing, and “free-from” declarations. Leadership & Mentorship o Raw material qualification o SDS generation o Packaging, fragrance, and nonwoven safety reviews o Managing third-party safety and environmental certifications (e.g., Safer Choice, USDA Biobased, NEA, EWG) o Foster scientific excellence, knowledge-sharing, and cross-functional alignment. Performance Expectations Deliver high-quality, accurate, regulatory-compliant safety outputs on schedule. Demonstrate scientific judgment, ownership, and proactive problem-solving. Influence decision-making across cross-functional teams without formal authority. Contribute innovative solutions and lead continuous improvement initiatives. Qualifications Education Bachelor's degree in Life Sciences required. Advanced degree (PhD, PharmD, MS) strongly preferred. Toxicology certifications (DABT, CCCTO) are a plus. Experience 8-10+ years in toxicology, product safety, or regulatory safety roles. Experience with regulatory submissions: IND / NDA Medical Device 510(k) Pesticide registrations Strong familiarity with U.S. and Canadian safety regulations. Skills & Competencies Exceptional written and verbal communication. Strong analytical, organizational, and leadership abilities. Ability to manage multiple projects in fast-paced, matrixed environments. High attention to detail with strong problem-solving skills. Independent, decisive, and comfortable interfacing with stakeholders at all levels. Working Conditions Hybrid schedule: 4 days onsite / 1 day remote in New Jersey.

The Store Manager is accountable for sales performance, focusing on growth and profitability, customer satisfaction, merchandising standards, store operations, and the training and development of the entire staff. Reports To: District Manager Supervises: Co-Manager, Assistant Manager, Key Holder, and Store Associates Essential Functions People Development Recruitment & Retention: Network, recruit, hire, develop, and retain high-quality management and associates to fill store profiles and support succession planning. Performance Management: Set annual goals, administer performance reviews, and develop all direct reports. Training & Development: Train, develop, and provide ongoing feedback and coaching on product knowledge, selling skills, visual merchandising, and delivering an exceptional customer experience. Customer Experience Customer Service: Ensure an excellent level of customer service is a priority at all times by consistently executing and achieving the Customer Experience through regular assessment, coaching, and follow-up with the team. Leadership: Maintain visibility and lead by example on the selling floor to answer customer questions and support all selling functions. Visual Merchandising: Implement all visual merchandising standards, directives, promotions, and maintain overall cleanliness and organization of the sales floor and stockroom. Drive Sales & Profitability Sales Goals: Meet or exceed profitability expectations for the store in sales, payroll, shrink, and conversion. Strategic Execution: Create and execute strategies to maximize store sales and control expenses. Operational Effectiveness Payroll Management: Meet all payroll expectations. Loss Prevention: Control company assets by meeting all loss prevention measures. Policy Compliance: Execute and comply with all company policies and procedures. Additional Responsibilities Decision Making: Use sound judgment when making decisions. Communication: Maintain excellent communication skills. Integrity & Respect: Act with integrity and respect. Adaptability: Adapt to changes required by the business. Multitasking: Ability to handle multiple tasks simultaneously. Additional Duties: Assume and complete other duties as assigned by the supervisor. Job Requirements Minimum two years of store manager experience with a proven track record for driving sales and profit results and training and developing a team of individuals. Proficiency in personal computer use and detailed report analysis. High school education or equivalent preferred. Ability to perform heavy lifting in excess of 30 pounds. Ability to stand for a minimum of eight hours during scheduled shifts.

Cohen's Fashion Optical Staten Island, the leader in providing dynamic optical fashions at great prices, is looking for a store manager! Are you an experienced optical retail manager looking for their next challenge? Are you a dedicated optical sales professional ready to move up to the role of store leader? Are you passionate about the people you serve and the community you live in? Are you dedicated to selling the best products to your clients? Can you problem solve and interact well with a variety of different people? Can you drive sales and growth? If this sounds like you then we would love to talk about this amazing opportunity! Your Role as Store Manager Make sure every guest has an outstanding experience Orders the optical supplies the store needs like frames and lenses while making sure the store and our clients get the best prices. Works with other retailers in the area to develop relationships that benefit each other Ensures every Team Member is accountable to their action plans and commitments. Delivers clear feedback to our team members regarding performance goals and objectives. Develops monthly team meeting plans to keep everyone on the same page Schedules the team members for each weeks work Is responsible for weekly payroll Collaborates with the store Doctor to make sure all patients medical needs are being met. Recruits and develops new talented team members Keeps accurate records of inventory and sales Works with and understands medical insurances Make sure that new customers become repeat customers What We Offer Salary of $85k-$110k depending on experience Store performance bonuses and incentives Paid time off The most modern medical technology and equipment Please send your resume to *********************** and contact LIly Drabik via text/call ************

Experience: Premium or Luxury Fashion Retail Seniority: Manager LUCA FALONI is a refined luxury menswear brand inspired by Made In Italy craftsmanship and timeless design. With a focus on premium materials and exceptional fit, we are redefining modern elegance for a global clientele. Every piece is entirely made in Italy by skilled artisans, blending heritage techniques with contemporary sophistication. Role As Store Manager, you will lead all daily operations and customer-facing activity, while coaching a small team to deliver a memorable, high-touch retail experience. You'll own sales performance, visual presentation, stock, team leadership, and ensure every guest leaves with a lasting impression of LUCA FALONI. Responsibilities Lead, coach, and motivate the in-store team to consistently achieve sales and service goals Deliver an exceptional clienteling experience tailored to each customer Maintain impeccable visual merchandising and brand presentation standards Monitor sales performance, drive KPIs, and identify areas for growth Oversee daily store operations, stock management, and back-of-house processes Ensure compliance with all operational and security procedures Act as a brand ambassador, maintaining deep knowledge of products, fabrics, and craftsmanship Collaborate closely with HQ on stock planning, events, training, and feedback Requirements Solid experience in premium or luxury retail, including team leadership Passionate about exceptional service, storytelling, and product knowledge Naturally confident, warm, and able to connect with a discerning customer base Commercially minded with an understanding of KPIs, conversion, and stock flow Highly organised, proactive, and hands-on in your leadership style Experience with menswear, tailoring, or craftsmanship-led brands is a plus What we offer A competitive compensation package, including base salary and performance-based bonus A comprehensive benefits package with a mix of financial and non-financial rewards: Complete uniform Access to exclusive staff discounts Career development in a growing, international luxury brand A collaborative, quality-driven environment where excellence is recognised We are an equal opportunities employer. We are committed to equality of opportunity and to following practices which are free from discrimination. Please, inform us confidentially if you may require any special accommodation or clarification concerning our recruitment process . We deal with recruitment directly so if you are a recruitment agent please do not contact us, we do not require recruitment services and we apply no exception to this rule. Due to the high volume of applications received, only candidates selected for an interview will be contacted. We appreciate your understanding and thank all applicants for their interest in joining the LUCA FALONI team.

Long Island & NYC Pay: Competitive, based on experience We're a top-performing network of 11 UPS Stores seeking a strong Store Manager who thrives in leadership, operations, team development, and customer experience. You'll run the daily performance of a center while being supported by an Operations Manager, Unit Managers, and structured systems. This is a long-term career role with real advancement - not a typical retail job. Why This Opportunity Stands Out You'll step into an organization with: A dedicated support structure (Ops Manager + Unit Managers) Strong training, coaching, and development programs Clear operational standards, systems, and KPIs Consistent mentorship and real visibility into multi-unit operations Growth opportunities toward Unit Manager, Multi-Unit Leader, or specialty ops roles What You'll Be Responsible For Leadership & Team Development Coach, train, and mentor team members to hit performance goals Build an accountable, engaged, high-energy culture Participate in hiring, onboarding, and ongoing coaching Operational Excellence Oversee shipping, packing, print, mailboxes, retail, notary, Amazon/Happy Returns Maintain store standards, compliance, and cleanliness Execute daily workflows and ensure smooth store operations Sales & Customer Experience Drive upselling, engagement, and customer satisfaction Improve key store metrics (ACT, A/G Ratio, Print Sales, Mailbox Renewals) Ensure every customer receives a premium UPS Store experience Business & Performance Management Analyze performance reports and implement improvements Control labor, supplies, inventory, and operational costs Set daily priorities and maintain strong store execution Who Thrives in This Role You may come from: Retail management Hospitality or service leadership Logistics or shipping operations Customer service leadership Assistant manager or manager roles in fast-paced environments Ideal candidates are: Strong communicators Naturally great coaches Confident decision-makers KPI-driven Positive, reliable, and customer-focused What We Offer A structured, supported management environment A high-performing, well-resourced network Clear career path & opportunities for advancement Training, coaching, and ongoing development Competitive pay based on experience Ready to Lead With Us? If you're a strong leader with operational discipline and you want to grow within a multi-unit environment, we'd love to connect. Apply today or message us to learn more.

Abbode Store Manager - Job Description We're looking for an experienced, organized, and proactive Store Manager to lead day-to-day operations at our Nolita storefront. This is a hands-on role at a fast-growing startup, and you'll be at the center of shaping how our store looks, feels, and runs. This is a foundational role with room to grow. You'll help define and improve how the store operates-from inventory systems to customer experience to in-store events. You'll Be Responsible For: The success of the store defined by the customer experience and business goals Leading and managing store staff with clarity and care Shaping how the store looks and how processes work for the best customer experience Managing inventory, restocks, and backstock organization Planning and executing in-store events Maintaining store cleanliness, merchandising, and visual standards Communicating regularly with the management about updates, needs, and improvements Actively identifying and solving problems before they become issues Who You Are: Organized and detail-oriented A natural planner who thrives on checklists, systems, and structure Proactive, flexible, and self-starting-you don't wait to be asked Excited to build and improve processes as we grow Comfortable with change and willing to adapt as the business evolves Bonus if You Have Experience With: Shopify or similar retail platforms Working in a creative, product-based business Managing teams in a customer-facing role Must be available to work in person 5 days per week at our Nolita store. Pay is $55-72K / year based on experience.

Compensation: $65,000-$80,000 OTE (Base Salary + Commission) Applicants must have proven diamond jewelry & engagement ring sales experience, including face-to-face engagement ring consultations. We are seeking an experienced diamond-jewelry professional to lead our 5th Avenue New York showroom and overses our LA showroom as Genral Manager US Showrooms . This role suits someone with strong luxury sales experience, a passion for fine jewelry, and the ability to manage and grow a high-performing team in a fast-paced bespoke diamond environment. Rêve Diamonds is a London, NYC and LA-based bespoke diamond jewelry company specialising in engagement rings, wedding rings, eternity rings, tennis bracelets, necklaces and more. KEY RESPONSIBILITIES Sales & Client Experience Act as a brand ambassador, delivering exceptional client service and showroom performance. Develop deep product and brand knowledge and present it confidently to clients. Manage enquiries via email, phone and LiveChat. Conduct in-person consultations in the NYC showroom and virtual consultations when needed. Assist clients through our bespoke design service, preparing quotations and selecting diamonds/gemstones. Liaise with our CAD and workshop teams on bespoke projects. Oversee after-care follow-ups and request client reviews. Ensure the showroom and jewelry displays are always perfectly presented. Business Development Achieve individual and showroom sales targets. Grow and enrich the client database. Use the CRM daily to manage prospects, tasks and opportunities. Lead client-acquisition efforts both inside and outside the showroom. Ensure accurate and complete database management for future CRM activities. Management Lead, coach and motivate the showroom team. Provide weekly objectives, feedback and performance guidance. Recruit, train and evaluate team members. Oversee scheduling, administration and showroom operations. Monitor competitors and identify opportunities for growth. Represent the company at meetings, events, networking and industry functions. Ensure all reporting and analytical tasks are accurate and submitted on time. Maintain flexibility to support the showroom outside regular hours when needed. What We're Looking For Proven luxury diamond jewelry sales experience. Passion for fine jewelry, diamonds and gemstones. Strong ability to build trust and relationships with clients. Consistent history of meeting/exceeding sales targets. Excellent verbal and written communication. High level of professionalism and customer-service standards. Strong administration, organisation and time-management skills. Ability to handle pressure, multitask and work to deadlines. Tech-savvy and adaptable, with working knowledge of Google Docs and HubSpot CRM. Well-presented, security-aware, and able to work independently as well as part of a team. Experience & Skills Minimum 1 year luxury retail or diamond jewelry sales experience. Strong ability to drive sales and manage client relationships. Ability to work varied shifts including evenings and Saturdays. Ability to travel locally and occasionally nationally. Team-leadership, coaching and development skills. Strong communication skills and excellent attention to detail. Fluent English required; additional languages an asset. Must be authorized to work in the U.S. Preferred College/university degree. GIA coursework or Graduate Gemologist qualification.

-: A Great Place to Work Laurel Ridge Center for Health & Rehabilitation is a proud affiliate of National Health Care Associates. As a Certified Great Place to Work, we think that you are going to love it here. Your work will be meaningful to you. You will make a genuine difference in the lives of our aging guests and the families that love them. You will enjoy lasting bonds with the families you meet and with the teams you work on. And if you desire, you will experience real career growth where your expertise and dedication is valued and appreciated. We invite you to join our team! -: What You'll Do: As an RN Unit Manager, you will oversee and coordinate the nursing staff within a dedicated unit. Your role is instrumental in ensuring the delivery of quality care, fostering a positive work environment, ensuring the health, comfort, and overall well-being of our residents. Key Responsibilities: Lead and manage a team of nurses and support staff within the unit Develop and implement care plans, ensuring individualized resident care Supervise daily operations, including staffing, scheduling, and resource allocation Conduct regular assessments to maintain quality standards and compliance Provide guidance, mentorship, and training to nursing staff Collaborate with interdisciplinary teams to optimize resident well-being If you are an experienced nursing professional with a passion for leading others in an environment where your expertise and dedication are valued and appreciated, we invite you to join our team as a Unit Manager! -: What We Offer As an affiliate of National Health Care, our Laurel Ridge family will enjoy: Competitive compensation and benefits package including a 10% defined contribution retirement plan Comprehensive training and mentorship Opportunities for professional growth and development Supportive and collaborative work environment The chance to make a meaningful difference in the lives of our residents -: What You'll Bring: Qualifications of a Unit Manager include: Valid state RN nursing license Advanced degree or certification preferred Experience in a supervisory or leadership role in a Long-Term Care setting preferred Compassionate and empathetic approach to patient care Interest in the nursing needs of the aged and the chronically ill with the ability to work with both Strong clinical, leadership, organizational, and decision-making skills Excellent communication and interpersonal abilities Ability to work effectively in a dynamic and fast-paced environment -: We Hire for Heart! National Health Care Associates (National) is proud to be a family-run organization since 1984. Like family, each of National's centers are unique but share common values: Kindness, Service, Compassion and Excellence. Today, our centers include more than 40 premier providers of short-term rehabilitation, skilled nursing, and post-hospital care including several named "Best Of" by US News & World Report. When you join the team at a National center, you join a team that provides life-changing care to thousands of patients, residents, and families in a Great Place to Work Certified environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status. d24ad0b8-823f-4e68-a892-2986ccdf7392

About Us Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster. At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you're not just building the future - you're an agent of positive change, joining a global community on a mission to make an impact. Learn more at diligent.com or follow us on LinkedIn and Facebook Position Overview: The Director of Customer Success for SMB/MDO/Scaled CS is a senior leader responsible for driving customer outcomes, regional retention and growth, and the performance of a 30+ person Customer Success team. This role focuses on delivering world-class customer experiences and exceeding metrics for gross and net revenue retention (GRR/NRR), renewals, product adoption, and customer satisfaction. You'll provide strategic direction, develop operational processes, scale team capabilities, champion AI and automation use internally, and partner cross-functionally to ensure the success of our clients across all segments and geographies within the region. A primary focus of this role is to ensure the team have the right skills and capabilities to effectively communicate and demonstrate Diligent's value proposition. This also includes partnering with the BUs and GTMR teams on enablement programs, and coaching team members to develop their direct reports as product advocates and experts. This role finds opportunities to continuously improve the way we target and engage clients, including renewal & expansion opportunities, and including leveraging AI and automation. A key focus is building scalable client engagement, retention, risk mitigation processes to proactively address client needs and improve retention. Given the seniority of the role, this person will be a critical participant and leader for global Customer Success initiatives, requiring partnership with global CS and Post-sales teams. Key Responsibilities Customer Outcomes & Strategy Take ownership of all core Customer Success metrics, including Gross Revenue Retention (GRR), Net Revenue Retention (NRR), Client retention, renewals, adoption, usage, and satisfaction across Diligent's Mission Driven Organization brands (average ACV Drive strategies to monitor customer health at scale, proactively mitigate risk, and optimize forecasting and expansion plans, leveraging data-driven insights and AI-powered tools. Develop and manage high-impact engagement strategies tailored for a high volume, low ACV customer base, partnering with Onboarding, Training, Professional Services, Customer Success Associates, and Support teams to help customers progress on their maturity curve. Create and iterate on digital-first engagement and save plays to consistently deliver value and drive business outcomes for a large, diverse set of clients. Operational Leadership Build, scale, and refine post-sale operating models for high velocity, low ACV segments-including use of pooled resources and rapid-response support alongside dedicated named account management. Drive the automation of key customer journeys through digital, tech touch, and AI-enabled processes to deliver efficient, scalable support and engagement. Continuously enhance reporting capabilities to track team and customer outcomes, improve accountability, and refine retention forecasting. Ensure KPIs are set and achieved on a quarterly and monthly cadence. Manage the Customer Success budget with focus on high efficiency and optimized resource allocation for a hybrid team structure. Identify and execute on opportunities to further automate and streamline CS operations using technology and AI. Team Leadership & Development Lead and mentor a hybrid Customer Success team-combining named account CSMs and a pooled CS account management model-to ensure rapid response to evolving customer needs. Foster a culture of performance, curiosity, learning, and collaboration. Champion product mastery across the team to drive stronger product advocacy and client adoption. Define clear role expectations, establish KPIs for each team member, and ensure ongoing accountability through structured performance management. Drive implementation of coaching, career development frameworks, and compensation strategies in alignment with HR, Finance, and global CS leadership. Communicate transparently and frequently to keep teams motivated, informed, and aligned-celebrating successes and learning from challenges. Strategic Collaboration Partner with Sales, Account Management, and other Post-Sales teams (Onboarding, Training, Professional Services, Support) to shape expansion and renewal strategies and maximize the customer lifecycle value for high volume, low ACV accounts. Collaborate horizontally with product, engineering, enablement, marketing, community, and training teams to influence product roadmaps, scale customer education, and elevate engagement programs. Analyze geographic and market data to identify growth opportunities and optimize go-to-market strategies specifically for Mission Driven Organization brands. Lead strategic visioning and planning as part of annual business cycles, ensuring CS operations are aligned to company priorities. Customer Voice & Advocacy Serve as the regional advocate for the voice of the customer, representing Mission Driven Organization brands in internal forums and strategy sessions. Facilitate and scale customer advocacy programs, including digital reference and peer communities, to strengthen engagement and loyalty. Embed a unified, customer-first mindset and drive alignment on shared KPIs across CS and cross-functional teams. Capture and synthesize ongoing customer feedback using digital and tech touch methods to inform product development and complementary service enhancements. Required Experience/Skills Experience: 5+ years in customer-facing roles within B2B SaaS, 5+ years in a senior CS leadership role (team lead, manager of a CS discipline. Demonstrated success leading post-sales functions (CS, Onboarding, Renewals, Support - or if only one, then CS) in smaller ACV accounts Developed team-level KPIs to drive towards a high-performing team of CS professionals Deep understanding enterprise software/SaaS market Preferred experience within the not-for-profit and public sector including school board administration and local community government Proven track record of meeting or exceeding retention, expansion and client satisfaction targets Location in New York, Washington D.C. or Vancouver is desirable Skills: Develop and execute on CS strategy to drive client retention, satisfaction and product engagement Strong command of CS metrics: NRR, GRR, CSAT, time-to-value, health scores. Strategic thinker with hands-on experience building segmentation and engagement models. Proficient in CS tech and analytics tools (e.g., Gainsight, Salesforce). Has already leveraged AI and automation to build efficiency, scale and drive better client experiences. Able to operate at both strategic and tactical levels; comfortable with ambiguity. Skilled in executive-level communication, customer engagement, and cross-functional influence. Strong commercial acumen, with fluency in sales and expansion methodologies. Leadership: Experience leading geographically distributed, multi-layered, high performing teams. Experience leading a team of 20+ and managing at least 4 people leaders Track record of hiring A players in all levels of former organizations Expertise in change management, team design, and organizational scaling. Ability to influence internal stakeholders and align teams around customer outcomes. Passionate about developing leaders and reinforcing a high-trust, high-performance culture. Strong understanding of Diligent solution strategy and able to identify and build a team structure that provides optimal support ecosystem across the region Ability to manage and navigate executive level conversations to drive departmental behaviors across all lines of the business. U.S pay range $151,000-$189,000 USD What Diligent Offers You Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney. Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding. Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability - to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community. We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at ************************. To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.

Uniphore is one of the largest B2B AI-native companies-decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments. Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data. As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees. Job Description: As a member of Uniphore's Customer Success team, the Director of AI Customer Success will serve as a strategic advisor to enterprise clients. This role blends executive-level client engagement, AI expertise, and a deep consulting background to ensure successful delivery, adoption, and long-term value realization of AI solutions. success capabilities. This role bridges the gap between technical capabilities and business needs, ensuring customers achieve their goals and maximize their return on investment. Key Responsibilities: The Director of AI Customer Success will be the primary point of contact for Uniphore's Enterprise Customers. In this role you will lead customer strategy by focusing on and following key facets of Customer Success Journey: * Drive customer success outcomes by developing key Customer Success metrics such as Value Realization, key performance metrics, gross renewals rate, net retention, adoption, customer health, churn rate and customer health score. Work with Product and platform teams to improve SaaS telemetry and gain real time understanding of the pulse of the customer. * Drive adoption, satisfaction, and long-term value through combining technical expertise and customer-facing skills. * Own executive-level relationships with key enterprise clients, serving as a trusted advisor for AI strategy, implementation, and value realization. * Lead complex customer engagements focused on deploying AI and data-driven solutions across business functions. * Develop tailored success plans and roadmaps that align AI capabilities with customer business objectives. * Partner with Sales, Product, Engineering, and Delivery teams to ensure seamless implementation and continuous improvement. * Drive customer adoption, expansion, and retention through strategic planning, outcomes tracking, and executive business reviews. * Establish best practices for enterprise customer success, from onboarding to renewal, with a focus on scalable AI impact. * Serve as a thought leader internally and externally on AI use cases, responsible AI practices, and digital transformation strategies. * Provide feedback to product teams to influence the roadmap based on client needs and industry trends. * Championing the broader Uniphore Business AI Cloud Platform within your portfolio, driving adoption of the deep data and AI capabilities that enable business transformation. * This role will report to U.S. VP of Customer Success. Required Qualifications: * 10+ years of experience in consulting, customer success, or professional services, with a focus on enterprise technology solutions. * 5+ years of experience working directly with AI products, platforms, or services in an advisory or delivery capacity. * 5+ years' experience engaging end users through C-Suite Executives, in both casual and formal professional settings. * Consistent record of accomplishment in delivering ROI, exceeding retention, customer satisfaction, and advocacy targets. * Proven record of accomplishment of managing complex client relationships, leading multi-stakeholder engagements, and delivering measurable outcomes. * Experience in enterprise verticals such as healthcare, financial services, manufacturing, or retail where AI has significant business impact. * Proven Track record of AI Consultancy and driving growth and adoption of SAAS solutions. * Deep understanding of AI solution architectures, business applications of AI, and change management related to AI adoption. * Strong strategic thinking, executive communication, and client-facing presence. * Experience working with cloud platforms (AWS, Azure, GCP) and AI services (e.g., OpenAI, TensorFlow, Hugging Face, etc.). * Familiarity with enterprise software delivery lifecycles, success metrics, and ROI frameworks. * Exceptional organizational, presentation, and communication skills, both verbal and written * Client-Centric & Empathetic: You genuinely care about your clients. You listen actively to their needs and put yourself in their shoes to anticipate issues and opportunities * Bachelor's or master's degree in business, Computer Science, Engineering, Data Science, or related field; MBA or advanced degree preferred. * Ability to travel at least 25% of the time. * This role will report to the U. S. Vice President of Customer Success. Preferred Qualifications: * You help enterprises do more than just adopt AI-you help them transform. With a solid foundation in AI strategy, implementation, and optimization, you have guided large organizations through complex, cross-functional journeys. Whether it is customer experience, operations, sales, or back office, you know how to apply AI to create measurable value. * You connect technology to significant business outcomes. You do not speak in abstract models-you speak in ROI. You have designed AI solutions that drive efficiency, boost revenue, reduce costs, and improve decision-making. You understand enterprise KPIs and how to align AI capabilities with what matters most to the C-suite. * You have been the strategic advisor in the room. You have worked closely with business and technical leaders to uncover AI opportunities, build roadmaps, and lead large-scale change. You are comfortable navigating stakeholder complexity and influencing across IT, operations, marketing, and product teams. * You understand how AI gets delivered. From conversational AI and workflow automation to predictive analytics and emotion AI, you know what it takes to design, integrate, and scale AI solutions within complex enterprise systems * You know adoption is just the beginning. You partner with customers beyond implementation-monitoring performance, driving continuous improvement, and uncovering new use cases. You help enterprises turn AI from a pilot project into a core part of how they operate and grow. Hiring Range: $186,900 - $257,000 - for Primary Location of USA - NY - New York The specific rate will depend on the successful candidate's qualifications and prior experience. In addition to competitive base pay, this position also includes an annual incentive opportunity based on target achievement, pre-IPO stock options, benefits including medical, dental, vision, 401(k) with a match, and more, plus generous paid time off, paid holidays, paid day off for your birthday and other paid leave policies to support employees through all phases of life. Location preference: USA - CA - Palo Alto, USA - NY - New York Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. For more information on how Uniphore uses AI to unify-and humanize-every enterprise experience, please visit *****************

ClinicMind is a leading healthcare SaaS platform that helps providers improve their practice financial performance, drive sustainable growth, and enhance patient care with integrated EHR, RCM, and Patient Engagement automation and excellent service solutions. About the Role We're looking for a hands-on entrepreneurial leader to launch our Client Agency Partner Program - a model that turns our most successful clients into certified growth partners who scale their impact across other clinics. This role sits at the intersection of Customer Success, Partner Enablement, and Growth Strategy. You'll own the strategy that converts client outcomes into monetizable opportunities, expanding ClinicMind's ARR and brand credibility through real success stories. What You'll Do Client-to-Partner Growth Identify top-performing ClinicMind clients and invite them into the Agency Partner Program. Build scalable partner onboarding and enablement systems: certification, templates, marketing kits, and go-to-market support. Develop monetization models (licensing, revenue share, managed services, partner bonuses). Oversee partner governance, performance tracking, and delivery quality. Scale the ecosystem to grow recurring revenue through client-led expansion. Customer Success & Social Proof Lead G2, Capterra, and review-driven growth campaigns to boost market visibility. Launch Customer Success Celebration initiatives Convert outcomes into verified reviews and success stories. What We're Looking For 5+ years in Customer Success, Partner Management, or SaaS Growth (GoHighLevel experience a plus). Experience building scalable partner programs or ecosystem revenue models. Excellent relationship management, communication, and operational design skills. Entrepreneurial mindset with a proven ability to build systems from the ground up. Key KPIs: ARR from partner channels #1 Ratings on G2 and Capterra in all the relevant ClinicMind Platform categories Must Have Must have stable internet connection minimum of 25 MBPS Must have a mobile data plan as a backup Must be comfortable working the US business hours (EST) Must own a PC or laptop with at least 16 GB of memory Why Join ClinicMind You'll be building one of the most transformative growth engines in healthcare tech - where client outcomes become the foundation of expansion. If you're energized by building, scaling, and celebrating success stories that drive real impact, we want to hear from you. Apply now and help shape the next chapter of ClinicMind's growth.

SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr. Alex Yampolskiy and Sam Kassoumeh and funded by world-class investors, SecurityScorecard's patented rating technology is used by over 25,000 organizations for self-monitoring, third-party risk management, board reporting, and cyber insurance underwriting; making all organizations more resilient by allowing them to easily find and fix cybersecurity risks across their digital footprint. Headquartered in New York City, our culture has been recognized by Inc Magazine as a "Best Workplace,” by Crain's NY as a "Best Places to Work in NYC," and as one of the 10 hottest SaaS startups in New York for two years in a row. Most recently, SecurityScorecard was named to Fast Company's annual list of the World's Most Innovative Companies for 2023 and to the Achievers 50 Most Engaged Workplaces in 2023 award recognizing “forward-thinking employers for their unwavering commitment to employee engagement.” SecurityScorecard is proud to be funded by world-class investors including Silver Lake Waterman, Moody's, Sequoia Capital, GV and Riverwood Capital. Key Responsibilities: Team Leadership: Manage, mentor, and develop a team of Customer Success Managers to deliver exceptional service to our diverse customer base. Customer Advocacy: Serve as the voice of our customers within the company, driving initiatives that improve customer experience and satisfaction. Retention & Growth: Analyze customer health metrics, strategize to identify upsell and cross-sell opportunities, and work on strategies to minimize churn. Maintain renewal forecast for your theater with emphasis on driving strong on time adherence, multi year conversions to maximize revenue at time of renewal. MEDDPIC experience preferred. Customer Engagement: Develop and maintain strong customer relationships, driving engagement through regular health checks, business reviews, and value realization activities. Process Improvement: Continuously refine and enhance customer success processes and methodologies to improve team efficiency and effectiveness. Strategic Insights: Provide customer feedback and insights to Sales, Product Management, and other departments to influence product roadmap and customer experience improvements. Qualifications: Bachelor's degree in Business, Technology, or a related field; Master's degree is a plus. 5+ years of experience in customer success, account management, or a related customer-facing role, with at least 5 years in a leadership position managing tenured talent. Must have experience managing quota.. Proven track record of driving customer satisfaction, retention, and revenue growth. Strong understanding of cybersecurity and risk management practices is highly desirable. Exceptional communication, leadership, and interpersonal skills. Ability to analyze data, draw insights, and translate findings into action plans. Proficiency with Customer Success platforms (such as Gainsight, Totango) and CRM tools (such as Salesforce). Benefits: Specific to each country, we offer a competitive salary, stock options, Health benefits, and unlimited PTO, parental leave, tuition reimbursements, and much more! The estimated total compensation range for this position is $150,000 - $230,000 (base plus bonus). Actual compensation for the position is based on a variety of factors, including, but not limited to affordability, skills, qualifications and experience, and may vary from the range. In addition to base salary, employees may also be eligible for annual performance-based incentive compensation awards and equity, among other company benefits. SecurityScorecard is committed to Equal Employment Opportunity and embraces diversity. We believe that our team is strengthened through hiring and retaining employees with diverse backgrounds, skill sets, ideas, and perspectives. We make hiring decisions based on merit and do not discriminate based on race, color, religion, national origin, sex or gender (including pregnancy) gender identity or expression (including transgender status), sexual orientation, age, marital, veteran, disability status or any other protected category in accordance with applicable law. We also consider qualified applicants regardless of criminal histories, in accordance with applicable law. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, please contact ************************************************. Any information you submit to SecurityScorecard as part of your application will be processed in accordance with the Company's privacy policy and applicable law. SecurityScorecard does not accept unsolicited resumes from employment agencies. Please note that we do not provide immigration sponsorship for this position. #LI-DNI