Customer success manager jobs in Boulder, CO

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny. Customer Success Managers (CSMs) at Klaviyo are a critical part of our success and the success of our customers. We take the success of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills, and in the process, consistently exceed customer expectations. We are looking for CSMs who are passionate about providing the best experience to customers who are scaling their businesses with Klaviyo. This is a great opportunity for someone with a passion for customer success, has strong technical skills, and a previous background in email marketing or general strategic marketing solutions. We are very interested in individuals who have a track record of finding creative solutions to unique problems, who thrive in challenging situations and want to apply these skills to solve for our customers using our software. How You'll Make a Difference Be passionate about your customers' success and establish yourself as the trusted advisor for ~20 customers Develop tailored success plans to drive adoption of the Klaviyo platform and ensure your customers achieve their goals Identify and recommend additional Klaviyo products to help increase revenue for your customers Proactively review customer performance, address any open issues, and ensure consistent messaging and appropriate escalation. Work cross functionally across Onboarding, Customer Growth, and internally facing teams to solve for customer goals and create a great customer experience Work to set priorities and establish a plan for to resolve open issues in a timely manner Provide customers with a combination of both strategic guidance and tactical support Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies to reach their goals. Contribute feedback to Product on product improvements to enhance customer engagement. Contribute to a positive team environment of collaboration, customer empathy, equality and inclusion. Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up. Who You Are 2+ years of customer success experience with a track record for building and nurturing relationships with multiple stakeholders on an account at a time. Experience explaining how to reach key goals using software with end users A track record for creative problem solving for customers and end users. Experience in marketing or advising customers on marketing strategy. Comfortable discussing account renewals, upgrades, and cancellations Thrives in a collaborative environment Excellent organizational and project management skills. Excellent communication skills via phone, video conference and email. Curious and eager to learn Able to adapt in a quickly changing environment Experience with: Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint Track record managing customer relationships through Salesforce or similar CRMs Experience using email marketing platforms and E-Commerce platforms a plus You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient. We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$72,000-$108,000 USD Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls. By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Customer Success Manager Remote in AZ or CO | Full-Time Zonda is redefining the future of housing. We are perfectly placed in the heart of the fast-growing real estate industry. We are making big bets on the future of real estate, trailblazing a 2030 vision for the industry. Here at Zonda, you'll be able to use your passion and curiosity to drive the next generation of real estate analysts, advisors, technologists, and marketers. Zonda is currently seeking a Customer Success Manager (CSM) who will be focused on our Builder/Finance segment. The CSM will be tasked with helping the company grow by maintaining strong relationships with leaders in the industry and ensuring that clients have a positive overall experience. This fast-paced position is best suited for someone who is self-directed and customer focused. Characteristics of a successful Customer Success Manager: Tech-savvy presenter: Enjoys showcasing and comfortable leading online demonstrations Strong communicator: Excellent communication and organizational skills Platform experience: Familiar with Apple products; iPad and iOS Collaborative mindset: Thrives in team environments and values collective success Fearless connector: Confident in phone, in-person, and digital communication Training enthusiast: Passionate about educating clients on tools and features Client-centric: Understands client needs and aligns them with the best solutions CRM proficient: Experienced with platforms like Salesforce and Gainsight Desired Qualifications: B.S. or B.A. Desired 3-5+ years' experience in customer success or similar customer facing role Professional demeanor and organizational skills, a must Excellent verbal communication skills, ability to build rapport quickly with clients Strong technical skills and CRM experience required, preferably experience with Salesforce and Gainsight Experience with or interest in learning about the housing industry, specifically new home development Team player with a customer focused mindset Willing to travel up to 25% Why people love working here: We offer meaningful work and opportunities for career growth Comprehensive benefits package (Medical, Dental, Vision) 100% Company paid Life Insurance, Long Term Disability, and Short-Term Disability coverage 401k with company match Paid vacation and general holidays Employee Assistance Program (EAP) Live Meditation Sessions Employee Recognition Platform Virtual Wellness Program Hybrid Work Environment - and always will be! Visionary Leadership Team Zonda exists to inform, advise and connect the next generation of housing industry experts, leveraging the information, insights, and people that move the industry forward. Our proprietary research focuses on the most active new home markets in the country. In 2018 Zonda merged with Hanley Wood creating the residential home-building industry's most comprehensive source of data and insights. We are a national platform with a geographic coverage which spans coast to coast. Recent acquisitions in the UK and Canada continue to propel Zonda's technology forward creating an industry standard of excellence across North America. Zonda will continue its position as the undisputed leading provider of data to the residential home-building industry and reshape the way new homes are built and sold. Inclusion & Equal Opportunity Employment Zonda (formerly Hanley Wood | Meyers Research) is proud to be an Equal Opportunity Employer committed to diversity, inclusion & belonging. Here at Zonda, we are interested in every qualified candidate who is eligible to work in the United States.

About the Role Are you a customer success professional who's passionate about driving long-term value and serving as a trusted advisor? Validity is looking for a highly skilled and proactive Senior Customer Success Manager (Sr. CSM) to manage our most complex client base and accelerate adoption of the Validity product suite. This role is for an experienced professional who not only excels at client relationship management and strategic account planning but is also positive, driven, and an exceptional team player. Team Dynamic At Validity, you will be part of a collaborative, high-performing team that values expertise, mentorship, and driving real customer value. This is a chance to step into a leadership-focused, Sr. CSM role, directly influencing our product and mentoring the next generation of Customer Success professionals. Position Duties and Responsibilities Client Strategy & Execution Serve as the primary point of contact, managing escalations, and cultivating customer relationships to become a trusted advisor. Understand client organizational structure, business models, and goals to ensure our solutions exceed their expectations. Conduct ongoing client meetings and business reviews, delivering tailored recommendations, data results, and recommendations for the Validity product suite. Outstanding active listening skills to uncover potential areas of opportunity within an account. Ensuring clear, proactive agendas, thorough preparation, and timely follow-up. Data Analysis & Outcomes Translate data from Validity tools to identify issues and make recommendations to improve performance outcomes. Consistently achieve and surpass goals related to retention metrics and customer feedback/advocacy. Leadership & Internal Impact Collaborate closely with Support, Engineering and Product teams as a liaison to diagnose pain points and influence future platform functionality. Drive efficiency, question current processes, suggest improvements, and serve as the knowledge center for the team. Mentor newer CSMs, providing guidance, technical feedback, and sharing best practices (e.g., shadow calls). Required Experience, Skills, and Education 5-10 years' experience as a Customer Success Manager, ideally in a SaaS environment, with a demonstrable track record of success Proven experience managing a complex client base and interacting with key stakeholders up to the C-level. Deep knowledge and proficient usage of internal and management tools (e.g., ChurnZero, Salesforce). Exceptional written and verbal communication skills, able to articulate complex concepts clearly and pivot in the moment. Self-motivated with outstanding organizational, prioritization, and time management skills. Passionate for Customer Care: Driven by Customer Success fundamentals and delivering outcome-focused, best-in-class care. Proactive & Curious: High level of curiosity, self-learner, and always takes ownership and initiative. Stakeholder Management: Skilled at navigating complex client infrastructure and effectively engaging with internal stakeholders (Product, Leadership) to solve issues. Technical Acumen: Deep working knowledge of the Validity product suite. Prior knowledge of email deliverability, CRM applications, data structure, API integration, and ESP workflows is a significant plus. Salary range $90,000 - $110,000 plus benefits, bonus opportunities and stock options. Final salary may vary depending on skills, location, and/or experience. About Validity For over 20 years, tens of thousands of organizations across the world have relied on Validity solutions to target, contact, engage, and retain customers - using trustworthy data as a key advantage. Validity's flagship products - Everest, DemandTools, BriteVerify, and GridBuddy Connect - are all highly rated, #1 solutions for sales and marketing professionals. These solutions deliver smarter email campaigns, more qualified leads, more productive sales, and ultimately faster growth. Validity is a truly unique company - massive revenue growth, top-tier investors, 5-star product ratings, proven ability to acquire and integrate top tech companies and welcome them into the Validity family, a winning culture, and a work environment that fosters hard work, trust, and fun. Headquartered in Boston, Validity has offices in Denver, London, Sao Paulo, and Sydney. For more information, connect with us on LinkedIn, Instagram, and Twitter. _____________________________________________________________________________ Validity is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment regardless of actual or perceived race, color, ancestry, national origin, citizenship, religion or creed, age, physical or mental disability, medical condition, AIDs/HIV status, genetic information, military and veteran status, sex, parental status (including pregnancy and pregnancy-related conditions, childbirth, post childbirth, nursing mother, parent of a young child and parent of a foster child), gender (including gender identity and expression), sexual orientation, marital status (including registered domestic partner status), or any other characteristic protected by applicable federal, state, or local law. _____________________________________________________________________________ Please review our Applicant Privacy Notice before submitting any information: Applicant Privacy Notice

At Auror, we're empowering the retail industry to tackle theft and Organised Retail Crime, a $150 Billion problem globally. It's high volume crime that's increasingly organised in nature and is putting people, retailers, and communities at risk every day. Founded in New Zealand 12 years ago, we're working with some of the best and largest retailers in the world across the US, Canada, Australia, New Zealand, and the UK. Auror is connecting people and intelligence to reduce crime. We're using technology for good. In partnership with our leading retail partners, we need people with the passion, determination, and innovation required to overcome one of the world's largest problems. If you're looking to make a difference with and for the people dedicated to stopping crime, for good, then we want you on our team. We're also embracing the potential of AI to supercharge our impact-whether that's enhancing the way we detect trends, support our customers, or improve internal workflows. As a company, we're committed to responsibly incorporating AI into how we work and what we build, and we encourage all Aurors to be curious about how AI can elevate their work, regardless of role or function. The Role As our Sr. CSM, you are an experienced and strategic individual contributor whose impact resonates across the team and the wider Customer Success function. Because many of our partners operate bilingually, you will need to be fluent in French and/or French Canadian, enabling you to build strong relationships and communicate effectively. You will partner with key stakeholders and focus on ensuring their organisation is seeing the value and achieving real crime reduction outcomes from using the Auror platform. You will play a key role in solving complex problems, strengthening customer partnerships, and driving best-in-class outcomes. You'll also influence and uplift those around you, proactively mentoring others, sharing insights, and driving cross-functional collaboration. Through running pilots and leading project rollouts, developing and delivering strategic engagement plans for our retail partners, you will identify new ways in which customer and user engagement can increase, and champion relationships can strengthen. With the support of the Customer Success Specialists, you will run training and presentations to varying groups of stakeholders, users, and Police to help them realise the value. Practically this will involve: Owning the customer success relationship and supporting commercial Account Management through partnership with our Retail Partnership Managers (Account and Sales managers) Cultivate and maintain high-impact, high-value partnerships with customers aligning strategically with their objectives and Auror's account/engagement plans. Building proactive customer engagement plans to ensure our customers are reaching their user engagement goals Champion customer perspectives internally providing influential feedback and helping shape the product roadmap and equally managing clear expectations with the customer Leading pilots & implementations with expert project management capability, focusing on our larger more complex retail partners Empowering Customer Success Specialists to surface platform wins and outcomes and sharing those learnings to key champions at Loss Prevention director-level Partnering with customers on Change & Process Management Analysing and utilising customer data and creating insights to drive better customer outcomes Identify and execute on opportunities to deepen stakeholder, champion, and store engagement. Ensure full utilisation of Auror's platform features and modules across your customer base Fostering collaboration across retail and law enforcement Develop strategies on user engagement for a one:many approach through inbound support requests via in app messenger, phone, and email Actively mentor and sponsor others across the Customer Success team-providing feedback and helping elevate team performance. Share best practices globally, setting the standard for engagement and excellence This role reports to Shelby Bowden, Customer Success Lead - North America With a unique background spanning law and customer success, I've built my career on understanding complex client needs and scaling enterprise teams for growth. My legal foundation provided me with sharp analytical skills and attention to detail that proved invaluable as I transitioned into customer success leadership. Throughout my career, I've focused on building and developing high-performing teams that drive exceptional customer outcomes. My experience in both legal and technology sectors has given me a distinctive perspective on problem solving and relationship management at scale. I was drawn to Auror's impressive growth trajectory, vibrant culture, and commitment to whole-person development. This role aligns with my passion for building meaningful partnerships and driving organizational success. Outside the office, I maintain an active lifestyle centered around quality time with my son and friends. You'll often find me at a Pilates class, planning my next travel adventure, or enjoying live music. This balance of professional drive and personal fulfillment keeps me energized and inspired. Requirements About you This role requires you to be in fluent in French and/or French Canadian Previous experience in Customer Success, Account Management, or Relationship Management preferably in the tech industry Proven track record in complex customer environments Ability to effectively objection handle or manage expectations with key stakeholders Data-driven, with the ability to interpret and translate complex analytics into action Deeply knowledgeable in retail, LP/AP, or related industries, and adept at applying strategic insights Lead high-impact projects with clarity, inspiration, and a strong strategic vision while managing competing priorities with composure Your strategic mindset will see you using multiple data points to ensure that everything we do as a team contributes to Auror's long-term goals Influence senior stakeholders and decision makers with data-driven and strategic recommendations Have experience driving change management within business processes, systems and technology with a people-first focus Ability to guide our customers through rollouts and implementations, using your project management and people skills to make it seamless and successful Empathetic, inclusive, and resilient-with the emotional intelligence to support both customers and teammates Enjoy working as part of a team and build strong working relationships but can also be self-starting and able to work alone Requires up to 20% travel We are looking for people who demonstrate a strong alignment to our Guiding Principles (you can find these on our Careers page). Auror is committed to providing an inclusive and accessible application process to all candidates and we are actively working to improve diversity within the tech industry. We celebrate diversity and inclusiveness at Auror, regardless of (but not limited to) race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age. If you need adjustments to any part of our recruitment process because of accessibility reasons, please do not hesitate to let us know during the application process. We will work with you to identify adjustments that will allow you to perform at your best. Benefits Competitive salary Range: Depending on level of experience $112,500-$140,000 USD (IC4) Annual bonus: Eligibility for a NZD $5,000 bonus at the end of the financial year if we've hit our revenue goals together. Employee share scheme: You'll own part of a company making a real difference! Flexibility: We are hard-working and outcome focused, but recognise there is more to life than work. We promote a healthy work/life blend. Shorter work weeks (at full pay): Everyone gets Friday afternoons off, so you can start your weekend early, and do more of whatever it is that makes you happy. Health Care Plan (Medical, Dental & Vision): Auror covers 100% of the cost of your health insurance plan with United Healthcare & Metlife. Focus on mental and physical health: We understand how vital our health is and have policies to support your wellness, including: Wellness Days, and up to three expert sessions paid for every year. Family-friendly: We offer comprehensive paid parental leave - 12 weeks for birth parents and 6 weeks for non-birth parents following birth, adoption, or surrogacy, available to all Aurors from day one. Personal growth: We support our team to participate in courses, conferences, or events that will help them develop their skills. Team love: We have regular team lunches and social events where most (if not all) activities are during work hours. Next steps: If you're excited about our mission and you have the experience and a passion for this role, please hit “Apply”. If you're not sure that you tick all the boxes but feel you're close to what we're looking for, please apply anyway! We're proud that Auror is a place where everyone can learn and grow so we'd love to hear from you. You'll be asked to submit a cover letter as part of your application. While this is optional we do encourage it, as we find cover letters can tell a story that resumes alone often cannot. Our hiring team love to understand what attracted you to this role and why you are excited about the opportunity to join Auror. Once you apply, you'll hear from us to acknowledge your application. If you have questions about any of the above, or if you have any accessibility requirements, we'll be able to help you from there. The deadline for applications is 23 January

Job Objectives | tasks and functions CSMs must accomplish to effectively perform their role Drive Value Realization Proactively engages customers to ensure they gain maximum value from Jobvite solutions. Drives customer engagement through adoption workshops, best practices discussions, webinars, thought leadership, etc. Builds Account Relationships Develops trusting and deep relationships with multiple stakeholders, by establishing regular cadence of interactions (e.g., email, regular calls, Business Reviews, etc.); maintains log of interactions. Is voice of customer within Jobvite; understands competitive threats and utilizes proper escalation channels to help customers during times of need. Improves customer satisfaction over baseline as defined by Net Promoter metrics and generates maximum number of reference customers. Reports on health, propensity to renew, identifies risk and opportunities. Has keen understanding of customer's business: what they do, key business goals and drivers, industry dynamics, and maps Jobvite solutions and solution features to help drive customer's realization of business outcomes. Manages Reference-ability Drives customer references; pushes for reference stories across accounts. Establishes success metrics via customer collaboration and buy-in and documents in Executive Summary reports, leveraging metrics to prove out value of Jobvite solutions over time, leading to customer success story and reference-ability. Tracks and addresses reference blockers for each account. Effective Communication Management Knows how to get things done through formal and informal channels. Engages client early to understand big picture, proactively positions value and assists with Relationship Management. Promotes customer community by driving participation in customer events (Webinars, Storytelling, Reference Program, etc.) Takes proactive approach to customer relationship. Upsell/Cross-sell Identifies additional license upsell potential for Client Sales team. Identifies cross-sell potential for Client Sales team, to help expand customer's footprint of Jobvite products. Day in the Life of a CSM: As a CSM at Jobvite, you have a key role when it comes to customer success! You'll engage with the customer after the sale, monitor the progress of go-lives and establish the governance model to help customers accelerate their usage of the Jobvite solutions. You're a master facilitator in orchestrating customer asks, needs and wants into actionable programs. You'll be meeting with customers as an active listener to uncover needs and gain a deep understanding of their business, while sharing your industry and product knowledge to inspire their adoption of our solutions. As a key contributor on the Jobvite team, you'll collaborate with internal resources to drive the overall success of Jobvite.

Onboarding Manager, MM Team Who Connecteam is: Connecteam is a TLV-based startup on a mission to revolutionize the work experience for 80% of the global workforce, the deskless employees. Our business management platform helps thousands of businesses thrive by simplifying workforce management, eliminating daily operational complexities, and empowering teams to focus on what truly matters: growing and running their business. What is the Onboarding Manager, MM role at Connecteam? As Connecteam's MM Onboarding Manager, you will manage the onboarding experience for our mid-market clients, ensuring they get the most out of Connecteam from day one. You'll work with complex organizations, guiding them through system characterization, technical setup, integrations, and tailored training to drive product adoption and long-term value. Your main responsibilities will include: Leading onboarding projects with mid-market clients, ensuring timely and successful implementation of Connecteam Conducting discovery and system characterization sessions to understand client requirements and tailor configurations accordingly Delivering advanced training sessions for admins, managers, across multiple departments or locations Supporting integration and technical setup needs in collaboration with internal teams Managing onboarding timelines and project milestones to ensure smooth handoff to Customer Success Becoming a trusted advisor to client stakeholders, driving adoption strategies aligned with business goals Identifying and addressing risks early to ensure a successful go-live and long-term retention Acting as the customer advocate within Connecteam, influencing product development and cross-team collaboration Continuously improving onboarding processes for scalability, efficiency, and client satisfaction Which qualifications you'll need: Fluent English (spoken and written) - MUST 2+ years of experience in SaaS onboarding, implementation, or project management roles - MUST Experience working with mid-market or enterprise clients Strong project management skills, with the ability to manage complex timelines and multiple stakeholders Experience with integrations and technical product setup - advantage Exceptional communication, training, and presentation skills Highly organized, detail-oriented, and proactive in managing onboarding projects A team player who thrives in a fast-paced and dynamic environment Growth mindset, resilience, and high motivation to help customers succeed Be energetic, happy and positive - MUST A team player! Challenge seeker! A self learner and independent! Good under pressure and in a fast paced environment! Hungry to conquer the market! Work hard, but also play hard! We love fun! What We Offer: At Connecteam, we are committed to fostering a collaborative and innovative work environment. You will have the opportunity to make a meaningful impact on our clients' success while working alongside a dedicated and passionate team. We offer competitive compensation, professional development opportunities, and a vibrant company culture that values creativity and growth. If you are excited about the prospect of joining a forward-thinking company and driving client success, we encourage you to apply by submitting your resume and a cover letter outlining your relevant experience and motivations. Join us in our journey to empower clients and deliver exceptional value. Apply now! Benefits: Medical coverage. Insurance plan. Paid time off for vacation, sick days 401K Salary range: 80K-95K We are accepting applications from employees working in the following states: Texas, New York, New Jersey, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia.

About Auror At Auror, we're empowering the retail industry to tackle theft and Organised Retail Crime, a $150 Billion problem globally. It's high volume crime that's increasingly organised in nature and is putting people, retailers, and communities at risk every day. Founded in New Zealand 12 years ago, we're working with some of the best and largest retailers in the world across the US, Canada, Australia, New Zealand, and the UK. Auror is connecting people and intelligence to reduce crime. We're using technology for good. In partnership with our leading retail partners, we need people with the passion, determination, and innovation required to overcome one of the world's largest problems. If you're looking to make a difference with and for the people dedicated to stopping crime, for good, then we want you on our team. We're also embracing the potential of AI to supercharge our impact-whether that's enhancing the way we detect trends, support our customers, or improve internal workflows. As a company, we're committed to responsibly incorporating AI into how we work and what we build, and we encourage all Aurors to be curious about how AI can elevate their work, regardless of role or function. The Role As our Sr. CSM, you are an experienced and strategic individual contributor whose impact resonates across the team and the wider Customer Success function. Because many of our partners operate bilingually, you will need to be fluent in French and/or French Canadian, enabling you to build strong relationships and communicate effectively. You will partner with key stakeholders and focus on ensuring their organisation is seeing the value and achieving real crime reduction outcomes from using the Auror platform. You will play a key role in solving complex problems, strengthening customer partnerships, and driving best-in-class outcomes. You'll also influence and uplift those around you, proactively mentoring others, sharing insights, and driving cross-functional collaboration. Through running pilots and leading project rollouts, developing and delivering strategic engagement plans for our retail partners, you will identify new ways in which customer and user engagement can increase, and champion relationships can strengthen. With the support of the Customer Success Specialists, you will run training and presentations to varying groups of stakeholders, users, and Police to help them realise the value. Practically this will involve: * Owning the customer success relationship and supporting commercial Account Management through partnership with our Retail Partnership Managers (Account and Sales managers) * Cultivate and maintain high-impact, high-value partnerships with customers aligning strategically with their objectives and Auror's account/engagement plans. * Building proactive customer engagement plans to ensure our customers are reaching their user engagement goals * Champion customer perspectives internally providing influential feedback and helping shape the product roadmap and equally managing clear expectations with the customer * Leading pilots & implementations with expert project management capability, focusing on our larger more complex retail partners * Empowering Customer Success Specialists to surface platform wins and outcomes and sharing those learnings to key champions at Loss Prevention director-level * Partnering with customers on Change & Process Management * Analysing and utilising customer data and creating insights to drive better customer outcomes * Identify and execute on opportunities to deepen stakeholder, champion, and store engagement. * Ensure full utilisation of Auror's platform features and modules across your customer base * Fostering collaboration across retail and law enforcement * Develop strategies on user engagement for a one:many approach through inbound support requests via in app messenger, phone, and email * Actively mentor and sponsor others across the Customer Success team-providing feedback and helping elevate team performance. * Share best practices globally, setting the standard for engagement and excellence This role reports to Shelby Bowden, Customer Success Lead - North America With a unique background spanning law and customer success, I've built my career on understanding complex client needs and scaling enterprise teams for growth. My legal foundation provided me with sharp analytical skills and attention to detail that proved invaluable as I transitioned into customer success leadership. Throughout my career, I've focused on building and developing high-performing teams that drive exceptional customer outcomes. My experience in both legal and technology sectors has given me a distinctive perspective on problem solving and relationship management at scale. I was drawn to Auror's impressive growth trajectory, vibrant culture, and commitment to whole-person development. This role aligns with my passion for building meaningful partnerships and driving organizational success. Outside the office, I maintain an active lifestyle centered around quality time with my son and friends. You'll often find me at a Pilates class, planning my next travel adventure, or enjoying live music. This balance of professional drive and personal fulfillment keeps me energized and inspired.

About Us At AssistIQ we are dedicated to creating a more efficient and transparent healthcare supply chain by fixing one of the core problems - providers lack accurate data and insights on their supply and implant usage. Our AI-driven software solution provides highly accurate, seamless capture of supply and implant usage in real-time, and generates actionable insights to healthcare systems, enabling better revenue capture and reduced waste, ultimately leading to better value of care and better outcomes for patients. About the Role As a Customer Success Manager at AssistIQ, you'll be responsible for building and maintaining ongoing relationships with the customer and their satisfaction with AssistIQ products. You will partner with the existing team to refine processes' and generate best practices to support the development of a scalable customer success model. In this position you will be responsible for owning customer relationships, proactively addressing issues, ensuring customer value is seen in the product, and driving customer retention. You will ensure the product is being used to its full capacity and partner with the Delivery Director to drive expansion opportunities with the customer. You will be introduced to the customer during the beginning of the sales cycle, be a soft resource to the customer during implementation, and own the relationship with the customer post-go live. We're looking for candidates who enjoy and can work in a fast-paced start-up environment. This person will have a strong ability to establish and maintain relationships, problem-solve with customers and internal teammates, gather feedback and identify areas of value for stakeholders. This person will have a proactive approach and excellent communication skills. Given the nature of startup life, the role of the Customer Success Manager is dynamic with priorities evolving regularly. What you will do: Plan and execute the ongoing customer success delivery plan for each customer. Build and maintain positive relationships with customer stakeholders, establishing trust, understanding business goals, and demonstrating partnership value. Present partnership value on a regular basis to the customer, gathering customer feedback and keeping the customer informed on upcoming product enhancements and improvements specific to supporting their goals and needs. Partner with the Customer Support and Data Analysis teams to measure and monitor the overall ‘health' of customers and achievement of success criteria outlined in the partnership agreement. Regularly report on customer stability and product expansion opportunities to the internal team. Ensure product adoption and utilization across assigned customers. Collaborate with sales, marketing, implementation, and support teams to ensure a seamless customer experience. Continuously improve customer success processes', including evolving customer communication methods and updates, striving for consistent and clear communication. Requirements 3+ years of experience in a similar health care technology focused CSM role. Experience managing operations stakeholders in a hospital or clinical setting. Demonstrated leadership and problem-solving skills. Experience preparing and presenting customer partnership updates to customer stakeholders. Ability to communicate cross-functionally internally & escalate customer needs efficiently to ensure customer needs are being met and exceeded. Demonstrated capability of stakeholder management, problem-solving, and prioritization. Experience managing communication with stakeholders in different levels of seniority (C-Suite to Operations). Excellent interpersonal skills Ability to synthesize information, think quickly, and drive changes. ~20% travel required. Current Valid Driver's License Our core values Customer Centricity: We actively learn about our customers' pain points to understand their needs and deliver technology solutions that exceed their expectations. Customer satisfaction is our ultimate measure of success. Transparency & Inclusivity: We act with integrity, creating space for new ideas and sharing information about our progress, challenges, and decision-making processes. Agility & Flexibility: We iterate with speed, challenging the status quo and seeking continuous improvement to respond to our customer needs and market changes. Accountability and Collaboration: We foster a culture of responsibility and display curiosity, grit and passion to achieve our objectives, individually and as a team. Social Responsibility: We prioritize environmental impact by making responsible choices and developing products that make the healthcare industry more sustainable. Benefits Health insurance 3 weeks of vacation 10 sick days Flexible work hours Top of class culture Our Core Values Customer Centricity: We actively learn about our customers' pain points to understand their needs and deliver technology solutions that exceed their expectations. Customer satisfaction is our ultimate measure of success. Transparency & Inclusivity: We act with integrity, creating space for new ideas and sharing information about our progress, challenges, and decision-making processes. Agility & Flexibility: We iterate with speed, challenging the status quo and seeking continuous improvement to respond to our customer needs and market changes. Accountability and Collaboration: We foster a culture of responsibility and display curiosity, grit and passion to achieve our objectives, individually and as a team. Social Responsibility: We prioritize environmental impact by making responsible choices and developing products that make the healthcare industry more sustainable.

Actionstep is a pioneer in the development and sale of software-as-a-service (SaaS) products, specializing in the delivery of Legal Practice Management software. We are a fast-growing, dynamic business with a global customer base and team. Headquartered in Auckland, New Zealand, with team members in the United Kingdom, United States, and Australia, we are dedicated to helping thousands of lawyers worldwide run highly successful legal practices. The Customer Success Manager (CSM) is a strategic and supportive partner for their assigned customers. The CSM is responsible for developing and maintaining existing and new customer relationships while leading the customer to full adoption of Actionstep products to ensure customer success and long-term customer retention. As a tenacious and empathetic expert, the CSM proactively engages in the day-to-day management of their accounts, including strategic account planning and customer success issue resolution. Reporting to the Global Director of Customer Success, the CSM is social and analytical, possess an aptitude for learning and using new software, and is able to communicate clearly and effectively. What you will do: Build strong, long-term relationships with customers by staying in constant communication and efficiently resolving issues with alternative solutions tailored to individual needs. Serve as the primary interface to manage and resolve any critical situations Serve as an Ambassador, educating customers on the capabilities of ActionStep to ensure they are leveraging ActionStep effectively and finding value in our services Evaluate risk management for each customer and proactively evade dissatisfaction or lost business and ultimately drive retention throughout the customer life cycle. Proactively drive accounts with minimal oversight. Be a customer advocate while capturing customer feedback and reporting requests to key ActionStep stakeholders Meet regularly with customers in person. Identify, prioritize and communicate product/service updates that reflect customer requests, working closely with Enablement, Sales, Support, Billing, and other teams to ensure an exceptional customer experience Identify and build advocacy relationships with strategic customers acting as a marketing channel through case studies, speaking opportunities, references, etc. Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes Help drive customer strategy and maintain account direction working collaboratively with the Customer Success organization Facilitate quarterly business reviews (QBR's) with all assigned accounts 40+ Maintain a revenue base by managing account retention and renewal Drive upgrade revenue through increased product adoption and increased usage Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal and account growth Update and maintain Customer Success database (Churn Zero) with the most relevant account details The KPIs you will own: CSAT (Customer Satisfaction) for Customer Success interaction Increase of NPS (Net Promoter Score) (owned with the Customer Team Organization) Customer churn percentage (owned by the Customer Success Organization) CHS (Customer Health Score) Requirements Experience: 4-6 years of relevant experience in customer success, account management, or a related customer-facing role (preferably in a SaaS or legal technology environment), or an equivalent combination of experience and education. Leadership & Communication: Exceptional leadership and communication skills, with the ability to engage in and manage difficult discussions with senior-level and C-suite stakeholders while maintaining professional composure and confidence. Teamwork & Organization: Strong team player with a detail-oriented and highly organized approach to managing tasks of varying priority and stress levels in a fast-paced environment. People Skills: Comfortable and effective in phone-based and virtual interactions, with a professional, patient, and balanced demeanor suited for conflict resolution and problem-solving. Motivation & Results: Self-motivated and results-oriented, with a passion for transforming how legal information is created, consumed, and utilized to enhance practice efficiency and improve patient outcomes. Autonomy: Ability to work independently with minimal direction, taking initiative and thriving as part of a collaborative Customer Success team. Consultative Approach: Empathetic communicator with a consultative mindset, adept at understanding and addressing customer perspectives to drive success. Technical Skills: Working knowledge of CRM/CSM applications such as Salesforce and/or ChurnZero is a plus; proficiency in learning and leveraging new software tools is essential. Adaptability: Skilled at multitasking and shifting focus/priorities on the fly, ensuring customer satisfaction and business goals are met in dynamic settings. Education: Bachelor's degree in Business, Communications, egal Technology, or a related field (or equivalent professional experience). Things that will give you a head start in the role: Accounting / trust accounting knowledge Exposure to the legal industry (working with lawyers and law firms) A strong understanding of technical vernacular in order to effectively communicate with customers and internal teams. Experience working with Microsoft Teams, Churn Zero, Fresh Desk, Zoom, Azure Benefits Join our inspirational working environment! Salary range from $80,000 to $100,000 We have a fantastic and inspirational working environment! Robust medical, dental, vision offerings 401K with company match Flexible working and PTO Take your birthday off Frequent team building events Fantastic training and development opportunities $90-100k salary

Roofing Sales Manager - Lead with Integrity. Grow with Kapella. At Kapella Roofing, we're not just building roofs-we're building relationships. As a top-rated Denver roofing company with over 1,000 exterior improvement projects, our commitment to integrity, transparency, and professionalism sets us apart. We're seeking a dynamic Roofing Sales Manager to lead and expand our sales team, driving both residential and commercial projects to new heights. This role offers the opportunity to shape a team, influence company growth, and make a tangible impact in the communities we serve. Key Responsibilities: Recruit, train, and mentor a high-performing sales team. Drive sales across residential and commercial sectors in the Denver Metro area. Collaborate with estimators, operations, and leadership to ensure seamless project execution. Manage personal sales pipeline while supporting team members in achieving their goals. Develop and implement sales strategies aligned with company objectives. Qualifications: 5+ years of experience in roofing sales (residential, commercial, or both). 3+ year in a leadership or sales management role. Proven track record of meeting or exceeding sales targets. Strong understanding of the Denver roofing market and local regulations. Excellent communication, negotiation, and interpersonal skills. Why Join Kapella Roofing? Competitive Compensation: On-Target Earnings (OTE): $75,000 - $95,000+ Annually with uncapped commissions, bonus & team overrides. Growth Opportunities: Play a pivotal role in a company poised for expansion. Supportive Environment: Work alongside experienced professionals dedicated to excellence. Community Impact: Be part of a team that values giving back and making a difference. Comprehensive Benefits: Health insurance, paid time off, and professional development opportunities. Ready to Elevate Your Career? If you're a motivated leader with a passion for sales and a commitment to quality, we invite you to join our team. Apply today and be a part of Kapella Roofing's continued success. Job Type: Full-time Pay: $200,000.00 - $300,000.00+ total comp per year. Benefits: Dental insurance Health insurance Paid time off Vision insurance Compensation Package: Commission pay Performance bonus Uncapped commission Schedule: Monday to Friday Weekends as needed Experience: Roofing Sales Management : 5 years (Preferred) Commercial Roofing Sales Management : 3 years (Preferred) Work Location: In person

AgentSync is a leader in driving a modern insurance infrastructure experience. Our insurance compliance software connects the insurance industry to power growth, increase efficiency, and reduce risk. This is not your typical Customer Success Manager role. This is a high visibility, high value-add opportunity with a ton of trust, responsibility, and autonomy built-in right away. You will own the customer relationship end-to-end, driving measurable business outcomes while orchestrating internal teams to deliver exceptional value. The Strategic CSM will be an integral part of the Customer Success team, working with our highest value and most strategic customers to ensure they meet and exceed their goals with AgentSync. We're looking for someone who thrives in high-stakes environments, can navigate complex customer dynamics with confidence, and isn't afraid to step into challenging conversations-whether that's with a C-suite customer or an internal executive. What You'll Do Own and command the full customer lifecycle for 3-5 of AgentSync's most strategic accounts, driving measurable value, adoption, and expansion. Cultivate deep, trusted, and transparent relationships across all levels of the customer's organization-from end-users and champions to C-suite decision-makers. Lead quarterly business reviews and executive conversations that tie product adoption to business impact. Confidently manage escalations, serving as the first point of resolution and diffusing risk with minimal management support. Drive internal accountability, ensuring cross-functional teams deliver on commitments with urgency and clarity. Proactively identify risks and opportunities, crafting and owning recommendations to keep customers on a path to green. Be an expert AgentSync's full suite of products, advising on best practices and use cases Influence product, engineering, sales, and marketing by championing the voice of the customer and identifying opportunities to improve our product and customer experience. Contribute to the foundations of a world-class Customer Success function by creating and iterating on best practices, tools, and playbooks. Travel to meet with customers and conduct onsite executive business reviews What You'll Bring 10+ years of enterprise B2B SaaS experience in Customer Success, Account Management, Sales, or Consulting. 5+ years managing top-tier enterprise/strategic accounts-your company's largest and most complex customers. Proven ability to navigate executive-level conversations with VP+ stakeholders in industries like insurance, financial services, compliance, or legal. Track record of successfully managing escalations and leading difficult conversations with both customers and internal teams. Strong ownership mentality-you take full responsibility for outcomes and hold customers and internal teams accountable. Natural influencer who can drive cross-functional alignment without formal authority. Exceptional communicator: skilled at simplifying complex solutions for customers and articulating customer needs to internal stakeholders. Problem-solver with high EQ: equally comfortable rolling up your sleeves in the details or zooming out to align on strategic goals. Proactive, resourceful, and resilient-able to thrive in ambiguity while consistently delivering results. Salesforce experience is a plus. About us: AgentSync is a powerful, easy-to-use Compliance as a Service solution, directly integrating regulatory database sources of truth (i.e. NIPR, FINRA) with core business systems (i.e. Salesforce) so we can automate the critical business processes associated with these compliance requirements. We're a new-school solution tackling an age-old, ubiquitous problem with smart technology and automation in a market full of inefficient, high-cost solution options - spreadsheets, manual processes, legacy software, more headcount, outsourcing, etc. Location Our ideal candidate will live within 25 miles of our office in Denver. Other states we're able to consider candidates in are CA, CO, CT, DC, FL, GA, IL, IN, KS, MA, MD, MI, MO, NY, OR, PA, TN, TX, UT, VA, and WA. (We are not hiring or able to consider candidates in New York metro, Seattle metro, or the Bay Area) Total Compensation The following represents AgentSync's reasonable estimate of the range of possible compensation for this role. 💰 $175K-200K base salary (salary is determined by location, experience, and level) 💲 Annual company bonus program ⚖️ Equity in the form of stock options Health Benefits 🏥 Medical - Cigna plans with 100% employee paid premiums on 2 plan options 🦷 Dental - 100% paid premium plan for you and your dependants 👁️ Vision - 100% paid premium plan for you and your dependants 📔 Employee Assistance Plan Financial Benefits 🏦 401(k) retirement savings plan 🤒 HSA employer contributions Other Benefits 🌴 Flexible PTO 📆 12 paid holidays per year 🍼 12 weeks parental leave w/generous return to work stipend Candidates: AgentSync Recruiting & Talent teams will only communicate with you ******************* email addresses. When you receive communication from AgentSync, check the email address domain to ensure you're connected with our team (and not a scammer!). We are not able to consider candidates who require a work visa now or in the future.

Sweep is hiring a Customer Success Manager, based in Denver, Colorado, to work on our enterprise climate program software. Climate change is the defining issue of our time. By empowering companies with technology that helps them manage their climate impact, we believe Sweep can make a meaningful contribution to a better future for all of us. Ok, sounds promising. What will I be doing? As part of the Success team, you will help our customers along their climate journey using our SaaS tool - you will provide ongoing support to our clients building relationships, implementing new programs that will increase our business' revenue potentials and minimize churn rates. You will work directly with clients to help solve their problems and ensure their satisfaction while they are an active account with us. You will also work closely with the other teams to ensure customer questions and concerns are addressed in a timely manner. To be more specific, this includes: 1. Enable successful customer journeys 🔍 Accompany customers during the Onboarding on the tool and be the primary point of contact throughout the customer lifetime Build strong, long-term relationships with customers by staying in constant communication Support customers in the deployment and adoption of Sweep, having a strong focus on efficiently resolving issues with solutions tailored to their needs Develop and implement onboarding, adoption, and retention plans for customers Be responsible for preparing renewals & upsells by identifying customer needs in close collaboration with the implementation and Sales team 2. Ensure Sweep delivers value to our customers 🌱 Educate customers and connect them with resources needed to achieve product use success such as our online training content, webinars, help content Constantly improve Conduct regular check-ins with customers and customer success reports to review progress and identify potential areas for improvement. Be sure that customer issues are resolved proactively and their goals are met. Escalate and resolve conflicts arising from negative customer experiences and/or other areas of concern as needed and proactively evade dissatisfaction Work closely together with the Implementation and Sales teams to create a seamless experience for our customers Optimize the ratio between time spent on Onboarding and implementation services, driving customer autonomy and reduce the time to value for our customers Work with the marketing team to develop customer advocacy programs that leverage customer success stories and testimonials. 3.Be data driven 📣 Analyze customer data to identify usage trends and patterns and develop strategies to improve customer satisfaction and retention. Proactively identify areas for improvement in our customer support processes and Intercom platform usage to reduce our response time and make sure customer receive timely and effective support. Identify and promote product updates relevant to a customer's needs, industry, usage patterns to ensure optimal use of our solution and its adoption by our customers Constantly monitor and improve key metrics like NPS and CSAT That sounds just right for me. What do I need to bring? Glad you asked. This is who we're looking for: Qualifications 🏆 3+ years of experience in customer success, account management, business development or a related field. Excellent communication and interpersonal skills. Strong problem-solving skills and ability to connect the dots Knowledge of CRM tools and customer success platforms, Intercom is a plus Experience working in a SaaS company ideally in the B2B Enterprise space is a plus Experience and understanding of the ESG/Sustainability industry Ability to develop and execute account plans for complex organizations Ability to lead intricate negotiations Qualities 🧠 You are strong in building relationships with customers and work across teams You are quick on your feet, but when it comes down to it you value quality over quantity You are open to constructive feedback You are enthusiastic, self motivated and autonomous You have Exceptional ability to communicate and foster positive business relationships You care about our mission to create a better future for all of us Copy that. And what's in it for me? You will be joining an exciting young business that has the humble ambition to change the world. With a proven track record in starting companies, we're planning to hit the ground running and have an impact fast. Joining this journey right at the beginning allows you to really help shape our path. Our hybrid work model, with hiring focussed around our head offices in Paris, London and Montpellier, allows us to balance our personal and professional lives while staying connected and engaged with colleagues and clients. We're big believers in creating successful businesses that are good for everyone, including society and the planet. That's why we have a B Corporation status. We think this will be the ride of our lives. And maybe yours, too.

Customer Success Manager, Power & Renewables At Enverus, we're committed to empowering the global quality of life by helping our customers make energy affordable and accessible to the world. We are the most trusted energy-dedicated SaaS company, with a platform built to maximize value from generative AI, and our innovative solutions are reshaping the way energy is consumed and managed. By offering anytime, anywhere access to analytics and insights, we're helping our customers make better decisions that help provide communities around the world with clean, affordable energy. The energy industry is changing fast. But we've continued to lead the way in energy technology, creating intelligent connections across the entire energy ecosystem, from renewables, power and utilities, to oil and gas and financial institutions. Our solutions create more efficient production and distribution, capital allocation, renewable energy development, investment and sourcing, and help reduce costs by automating crucial business operations. Of course, this wouldn't be possible without our people, which is why we have built a team of individuals from a diverse range of backgrounds. Are you ready to help power the global quality of life? Join Enverus, and be a part of creating a brighter, more sustainable tomorrow. We will be seeking a highly driven Customer Success Manager to join our Sales team in Austin, Houston, or Denver. This role offers the opportunity to join a rapidly growing company delivering industry-leading solutions to customers in the world's most dynamic and fastest-growing sector. Enverus is the right company at the right time. Performance Objectives + Execute annual sales goals and meet targets for account growth on a monthly/quarterly/annual basis + Team with Technical Advisors to effectively present a value proposition to capitalize on new upgrade and upsell opportunities + Team with Customer Education Managers to identify opportunities for increased ROI within your account base. + Provide quarterly, semi-annual, and annual forecasts within an acceptable accuracy rate + Deliver client feedback to marketing and development teams to build more effective products and services. Competitive Candidate Profile + Must have at least 5 recent years of experience managing energy vertical accounts with Power & Renewables experience a plus + Experience working with complex contract renewals is required. + Be able to upsell various clients as well as resolve customer issues. + We are looking for a team player, that can be autonomous when required. + The intangibles include being driven by results, high goal orientation, working with urgency. In other words, you MUST have a strong motor! + Proven experience managing a customer life cycle/sales process. + Experience in the Power & Renewables space is preferred. + Must know the outside sales process as well as internal account management/retention with the ability to demonstrate expertise in an enterprise sales process (CLC markers, discovery, value proposition, buying process, decision-makers, risk mitigation, retention, and closing). + Demonstrated experience forecasting new business on a monthly, quarterly, and semi-annual basis. Enverus offers comprehensive benefits to our employees to include: + Medical + Dental + Vision + Income Protection (disability, life/AD&D, critical illness, accident) + Employee Assistance Program (EAP) + Healthcare Spending Account (HSA), Commuter + Lifestyle & Wellbeing Program + Pet Insurance Enverus is proud to be an Equal Employment Opportunity and Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran, or any other characteristic protected by law. The Company provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability

Department Customer Success Employment Type Full Time Location Denver, CO Workplace type Hybrid Compensation $70,000 - $80,000 / year Reporting To Krista Green, Customer Success Team Manager This role's hiring manager: Krista Green View Krista's Profile Your Mission Key Responsibilities Benefits About Propeller Propeller is for everyone, so come as you are. We value all types of experience, skill, and ability. If you don't think you meet all the requirements, but still think this role would be a good fit, we'd love to hear from you. Diversity makes our team more creative, fun, and effective, so bring your whole self to the application process, and we will too! If you're interested in what life at Propeller is like, check out our employee-owned Medium blog page!

Ogury is a global adtech company that delivers Personified Advertising solutions grounded in privacy to brands, agencies and publishers by focusing on targeting personas, not people. We deliver relevant audiences at scale and on quality publisher inventory thanks to our exclusive data, which is meticulously collected and crafted from millions of self-declared customer surveys, enriched with billions of impactful data points, and refined by AI. This results in audience insights and performance not available through any other adtech platform. Founded in 2014, Ogury is a global organization with a diverse team of 500+ people across 19 countries. At Ogury, our vision unites us all. But we know that it takes people from all walks of life to come together and make it happen. We embrace and celebrate what makes us different, creating a unique and winning culture where everyone feels safe, has access to the same opportunities, and is excited about bringing their most authentic self to work. Everyday. Together we're changing the face of adtech with values that inspire excellence, standards that encourage a leadership mindset, and an inclusive workplace where Ogurians are engaged and know they belong. Working at Ogury At Ogury, we pledge to provide all our team members with an equitable voice across our company and community. We understand that to have Ogurians who are engaged, respected, and who feel proud to belong, means creating a safe space where everyone feels comfortable bringing their most authentic selves to work. Everyday. About The Role Ogury is scaling fast, and as we expand our footprint across the U.S., we're on the lookout for a Customer Success Manager to join our team and help drive meaningful impact across the Central and Midwest regions. In this role, you'll act as the linchpin across client relationships and campaign execution-working hand-in-hand with Sales and AdOps to ensure we're delivering best-in-class campaign performance and an exceptional client experience. You'll be at the center of it all, managing the end-to-end campaign lifecycle with a proactive, strategic mindset and a genuine passion for client success. No two days will look the same. From launch prep to performance optimization, you'll be a trusted partner to both internal teams and external stakeholders-making sure everything runs smoothly, insights are shared, and our clients stay happy and engaged. This role reports into our Senior Director of Customer Success and is based in either our Denver, Minneapolis or Bentonville office, where we encourage team members to join us in-person at least two days per week. Our office time is focused on collaboration, connection, and cross-functional problem-solving-bringing together talented, curious people to do great work, together. Why you will love this role * Make a real impact - You'll be at the heart of client relationships, driving campaign success and long-term partnerships across key U.S. markets * Work with great people - Collaborate with smart, passionate teammates across Sales, AdOps, and Strategy in a supportive, high-performing environment * Own your day-to-day - Every day brings variety and autonomy-no micromanagement, just the trust and tools to deliver results What you will be doing * Build strong partnerships - Develop and maintain long-lasting relationships with key clients and agency stakeholders. You'll be their go-to resource, advocate, and trusted partner * Own campaign execution - Manage the full lifecycle of a campaign-from setup and activation to performance reporting and post-campaign analysis * Lead your agency patch - Serve as the first point of contact and line of defense for all campaign needs, ensuring seamless communication and resolution of any issues * Stay informed - Become a subject matter expert in all things Ogury and the broader adtech landscape. Our industry evolves quickly, and staying ahead is part of the job * Provide strategic counsel - Offer thoughtful, tailored recommendations aligned with client goals, KPIs, and business objectives-backed by insights and a consultative approach * Identify growth opportunities - Spot potential for account expansion and work collaboratively with Sales to drive retention and incremental revenue * Deliver high-impact service - Champion Ogury's solutions by ensuring clients receive high-quality support, campaign success, and measurable value * Represent Ogury externally - Attend client meetings, industry events, and social engagements to deepen relationships and position Ogury as a trusted leader in the space * Collaborate cross-functionally - Work closely with internal teams across AdOps, Sales, and Product to ensure a coordinated, results-driven client experience * Manage and mitigate risk - Anticipate challenges early in campaign setup or briefing, flag potential issues, and work proactively toward successful resolutions * Leverage insights - Use Ogury's proprietary tools to uncover data-driven stories, delivering actionable insights and performance learnings that add value to every campaign. What you will bring to Ogury * Client-facing experience within the digital advertising industry * Hands-on experience in mobile and programmatic advertising is required * Strong attention to detail and the ability to deliver results in a fast-paced, dynamic environment-even under tight deadlines * A mindset of ownership and accountability-you take initiative and follow through * A strong analytical approach with the ability to translate data into valuable insights and compelling narratives * Creative problem-solving skills and a passion for continuous improvement * Proficiency in Excel, PowerPoint, the Microsoft Office Suite, and Google Suite * Excellent communication and presentation skills-you're confident, clear, and engaging * A natural ability to build trust and credibility with both external clients and internal stakeholders-you're the expert, and it shows * Highly organized with exceptional attention to detail-you keep projects moving and nothing falls through the cracks * A growth mindset and drive to succeed-you're motivated to take ownership of your agency patch and make it thrive $60,000 - $70,000 a year In compliance with state specific Pay Transparency Acts, we strive to provide this same visibility towards compensation for all of our teams, globally. The salary for the Customer Success Manager role is: $60,000 - $70,000 annually, in addition to annual variable compensation, dependent upon relevant experience and location. Applications will close on October 15, 2025. How Ogury supports you At Ogury, we believe in taking care of our team members and providing a work environment that supports both professional growth and personal well-being. While benefits may vary by location, here's a glimpse of what you can typically expect when you join our team: * A competitive compensation package * Flexibility in working hours and location * Comprehensive benefits coverage * 401K plan with a company match * Generous holiday and leave allowance, in addition to national holidays * A strong focus on the well-being of our team members, with access to both physical and mental health resources * And more We thank you in advance for your interest in Ogury! #LI-HP1 #LI-Hybrid Our Commitment At Ogury, we are committed to fostering an inclusive workplace by providing equal employment opportunities to all. We will consider all qualified applicants without discrimination based on any characteristic protected by applicable laws. We are committed to providing an accessible and inclusive candidate experience. If you require accommodations during the recruitment process, please contact us. In accordance with applicable laws, we will work with you to provide reasonable support and ensure a fair hiring process. Please note that this position is for an existing vacancy and is open to all qualified candidates. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM. RSM, a leading provider of audit, tax, and consulting services, is seeking a Microsoft D365 CE Manager with proven project management skills and experience managing complex technology projects, including an enterprise-wide implementation of Microsoft Dynamics CE to support the firm's growth strategies and business processes. This position is responsible for understanding the business needs and leading the development and execution of comprehensive plans to deploy technology solutions. RSM is a leading Microsoft partner implementing the full range of business applications including D365 F&SC, BC, CE, and Commerce, as well as Power Platform, Microsoft 365, Data & AI and Azure solutions. RSM's Dynamics consultants are empowered through our long standing, close relationship with Microsoft, the use of our proven RVM methodology (purpose built for Dynamics 365), a wide range of industry IP and accelerators as well as additional Microsoft-centric tools to help customers stay competitive in a constantly changing environment. Our Dynamics teams also benefit from a wealth of expertise around them within RSM that enhances the value we provide customers, whether that be from our Microsoft MVPs. Industry experts, Tax specialists or Managed Technology and Application services teams. Key Responsibilities: Responsible for planning, coordination, and execution of all aspects of assigned projects throughout the project lifecycle. Establishing Cost Benefit Analysis through required phases of the project. Throughout the life of the project, responsible for communicating regularly to Program Director and stakeholders the project status, risk, and issues. Responsible for project planning including assembling project teams, assigning project team deliverables, and developing project plans, schedules, and budgets. During project execution, responsible for managing approved objectives, budget, schedule, resources, and deliverables that support the business goals. Revise project plan as appropriate to meet changing needs and requirements while following SDLC methodology. Responsible for managing all aspects of CE implementations. Basic Qualifications: Minimum of 5 - 8 years of experience leading technical teams with strong skills and expertise in project management and systems/technology development Proven experience implementing and managing CRM solutions within budget, scope and cost, Microsoft Dynamics CE Proven leader with the ability to assemble, lead, and motivate high performing teams. Proven business facing skills. Solid understanding of financial analysis and planning Ability to multi-task and keep multiple responsibilities moving forward simultaneously. Strong understanding of technology, ability to learn new technologies and applying them. Proven experience in influencing, leading teams and driving change. Preferred Qualifications: Superior verbal and written communication skills Strong stakeholder management skills Strong critical thinking and problem-solving skills. Intermediate to advanced Microsoft Office skills Proficient with MS Project or related tool PMP certification desired At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients. Learn more about our total rewards at ************************************************** All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at ************ or send us an email at *****************. RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate. RSM will consider for employment qualified applicants with arrest or conviction records. For those living in California or applying to a position in California, please click here for additional information. At RSM, an employee's pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range. Compensation Range: $107,000 - $214,500 Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.

At bet365, we're one of the world's leading online gambling companies, revolutionizing the industry since 2000. Founded by Denise Coates CBE, we now employ over 9,000 people and serve over 100 million customers in 27 languages. Our focus on In-Play betting has solidified our market-leading position, offering an unmatched experience across 96 sports and 700,000 streaming events. With over 750 concurrent sporting fixtures at peak and more live sports streamed than anyone else in Europe, we handle over 6 billion HTTP requests daily and process more than 2 million bets per hour at peak. We empower our employees to push boundaries and explore new ideas, cultivating a culture that celebrates and rewards creativity. This offers employees a wealth of opportunities for growth, giving them the opportunity to make a real impact in the world of online gambling. As a forward-thinking company, we're breaking new ground in software innovation too, redefining what's possible for our customers worldwide. Job Description As a Customer Engagement Manager, you will be responsible for developing a customer engagement strategy centered around free-to-play games to drive customer acquisition, retention and loyalty. You will develop and implement a free-to-play games strategy using data, insights, creativity and commercial understanding to drive customer loyalty. Our free-to-play offering is a blank canvas waiting for you to leave your mark. You will bring your creative thinking skills while balancing activating this strategy practically through proven CRM expertise, collaboration across various departments, and owning this channel for the US market. Your work in this role will be key to deploy a free-to-play game worthy of our customer's loyalty to increase customer retention and drive acquisition of new users. The salary range for this position is between $95,000 to $130,000 annually. Qualifications Proven experience in CRM, product marketing, commercial or analytics roles. Experience developing customer marketing programs and exceptional customer journeys with a strong focus on customer acquisition. Ability to analyze data, distill complex data into clear recommendations and translate insights into actionable strategies. Strong understanding of customer segmentation, value modelling and ROI-based decision making. Passion for games such as social, fantasy, casino, peer-to-peer combined with a customer-centric mindset. Technical fluency of platform integrations is beneficial. Experience managing small teams and collaborating across groups in a large organization. Strong organizational skills and ability to work autonomously. Additional Information Developing the overarching free-to-play strategy using data and insights. Advocating for and implementing a promotional plan. Analyzing performance, player behavior, and campaign results to inform the strategy. Working across teams, including product and development teams, to enhance free-to-play offering. Using commercial acumen to work with providers to negotiate for and enhance overall offering. Working with the larger CRM team to plan and execute cross-sell campaigns of those customers from free-to-play platform to sports betting and/or casino. bet365 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Customer Success Managers (CSMs) at Klaviyo are a critical part of our success and the success of our customers. We take the success of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills, and in the process, consistently exceed customer expectations. We are looking for CSMs who are passionate about providing the best experience to customers who are scaling their businesses with Klaviyo. This is a great opportunity for someone with a passion for customer success, has strong technical skills, and a previous background in email marketing or general strategic marketing solutions. We are very interested in individuals who have a track record of finding creative solutions to unique problems, who thrive in challenging situations and want to apply these skills to solve for our customers using our software. How You'll Make a Difference * Be passionate about your customers' success and establish yourself as the trusted advisor for ~20 customers * Develop tailored success plans to drive adoption of the Klaviyo platform and ensure your customers achieve their goals * Identify and recommend additional Klaviyo products to help increase revenue for your customers * Proactively review customer performance, address any open issues, and ensure consistent messaging and appropriate escalation. * Work cross functionally across Onboarding, Customer Growth, and internally facing teams to solve for customer goals and create a great customer experience * Work to set priorities and establish a plan for to resolve open issues in a timely manner * Provide customers with a combination of both strategic guidance and tactical support * Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies to reach their goals. * Contribute feedback to Product on product improvements to enhance customer engagement. * Contribute to a positive team environment of collaboration, customer empathy, equality and inclusion. * Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up. Who You Are * 2+ years of customer success experience with a track record for building and nurturing relationships with multiple stakeholders on an account at a time. * Experience explaining how to reach key goals using software with end users * A track record for creative problem solving for customers and end users. * Experience in marketing or advising customers on marketing strategy. * Comfortable discussing account renewals, upgrades, and cancellations * Thrives in a collaborative environment * Excellent organizational and project management skills. * Excellent communication skills via phone, video conference and email. * Curious and eager to learn * Able to adapt in a quickly changing environment * Experience with: Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint * Track record managing customer relationships through Salesforce or similar CRMs * Experience using email marketing platforms and E-Commerce platforms a plus * You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient. We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here

Job Description About the Role Are you a customer success professional who's passionate about driving long-term value and serving as a trusted advisor? Validity is looking for a highly skilled and proactive Senior Customer Success Manager (Sr. CSM) to manage our most complex client base and accelerate adoption of the Validity product suite. This role is for an experienced professional who not only excels at client relationship management and strategic account planning but is also positive, driven, and an exceptional team player. Team Dynamic At Validity, you will be part of a collaborative, high-performing team that values expertise, mentorship, and driving real customer value. This is a chance to step into a leadership-focused, Sr. CSM role, directly influencing our product and mentoring the next generation of Customer Success professionals. Position Duties and Responsibilities Client Strategy & Execution Serve as the primary point of contact, managing escalations, and cultivating customer relationships to become a trusted advisor. Understand client organizational structure, business models, and goals to ensure our solutions exceed their expectations. Conduct ongoing client meetings and business reviews, delivering tailored recommendations, data results, and recommendations for the Validity product suite. Outstanding active listening skills to uncover potential areas of opportunity within an account. Ensuring clear, proactive agendas, thorough preparation, and timely follow-up. Data Analysis & Outcomes Translate data from Validity tools to identify issues and make recommendations to improve performance outcomes. Consistently achieve and surpass goals related to retention metrics and customer feedback/advocacy. Leadership & Internal Impact Collaborate closely with Support, Engineering and Product teams as a liaison to diagnose pain points and influence future platform functionality. Drive efficiency, question current processes, suggest improvements, and serve as the knowledge center for the team. Mentor newer CSMs, providing guidance, technical feedback, and sharing best practices (e.g., shadow calls). Required Experience, Skills, and Education 5-10 years' experience as a Customer Success Manager, ideally in a SaaS environment, with a demonstrable track record of success Proven experience managing a complex client base and interacting with key stakeholders up to the C-level. Deep knowledge and proficient usage of internal and management tools (e.g., ChurnZero, Salesforce). Exceptional written and verbal communication skills, able to articulate complex concepts clearly and pivot in the moment. Self-motivated with outstanding organizational, prioritization, and time management skills. Passionate for Customer Care: Driven by Customer Success fundamentals and delivering outcome-focused, best-in-class care. Proactive & Curious: High level of curiosity, self-learner, and always takes ownership and initiative. Stakeholder Management: Skilled at navigating complex client infrastructure and effectively engaging with internal stakeholders (Product, Leadership) to solve issues. Technical Acumen: Deep working knowledge of the Validity product suite. Prior knowledge of email deliverability, CRM applications, data structure, API integration, and ESP workflows is a significant plus. Salary range $90,000 - $110,000 plus benefits, bonus opportunities and stock options. Final salary may vary depending on skills, location, and/or experience. About Validity For over 20 years, tens of thousands of organizations across the world have relied on Validity solutions to target, contact, engage, and retain customers - using trustworthy data as a key advantage. Validity's flagship products - Everest, DemandTools, BriteVerify, and GridBuddy Connect - are all highly rated, #1 solutions for sales and marketing professionals. These solutions deliver smarter email campaigns, more qualified leads, more productive sales, and ultimately faster growth. Validity is a truly unique company - massive revenue growth, top-tier investors, 5-star product ratings, proven ability to acquire and integrate top tech companies and welcome them into the Validity family, a winning culture, and a work environment that fosters hard work, trust, and fun. Headquartered in Boston, Validity has offices in Denver, London, Sao Paulo, and Sydney. For more information, connect with us on LinkedIn, Instagram, and Twitter. _____________________________________________________________________________ Validity is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment regardless of actual or perceived race, color, ancestry, national origin, citizenship, religion or creed, age, physical or mental disability, medical condition, AIDs/HIV status, genetic information, military and veteran status, sex, parental status (including pregnancy and pregnancy-related conditions, childbirth, post childbirth, nursing mother, parent of a young child and parent of a foster child), gender (including gender identity and expression), sexual orientation, marital status (including registered domestic partner status), or any other characteristic protected by applicable federal, state, or local law. _____________________________________________________________________________ Please review our Applicant Privacy Notice before submitting any information: Applicant Privacy Notice Powered by JazzHR 2Bfh9f7ILp