Customer success manager jobs in Parma, OH - 852 jobs

Are you looking for a career that challenges you and gives you the opportunity to learn and grow every day? Oliver Inc. is hiring! Our growing Company is looking for enthusiastic talents to partner with our customers for all their printing and packaging needs! With more than 250 years of experience, multiple production facilities, and investment in state-of-the-art technology with an emphasis on sustainability, Oliver Inc. offers speed, consistency, and nimbleness as a one-stop solution for all of your printing & packaging needs. At Oliver Inc, our core values are part of the framework of our organization. We're passionate and enjoy our work! We value respect and focus on servicing our customers' needs by providing them with creative solutions that help build their brands. When you partner with Oliver, you partner with success. Oliver Inc. is seeking a highly driven, customer-focused Client Services Manager to lead our Client Services team while serving as a strategic partner to our valued clients. This role is ideal for an experienced professional who thrives at the intersection of customer success, account management, and operational excellence within the printing and packaging industry. As the primary point of contact between Oliver and our clients, you will be responsible for building long-term, trusted relationships, understanding complex customer requirements, and ensuring the consistent delivery of high-quality, on-time solutions. You will collaborate cross-functionally with Sales, Operations, Quality, and Production teams to drive customer satisfaction, retention, and account growth. If you are a natural communicator, a hands-on leader, and passionate about delivering exceptional customer experiences, we encourage you to apply. About the Role As our Client Services Manager, you will: Serve as the main liaison between Oliver Inc. and assigned clients, ensuring a best-in-class customer experience Lead, coach, and develop the Client Services and Sales Support teams to deliver consistent, high-quality service Partner closely with Sales, Operations, and Quality to ensure customer expectations, specifications, and service levels are met or exceeded Maintain and grow relationships with both new and existing customers, acting as a trusted advisor Take a hands-on leadership approach, directly managing key accounts independently or in collaboration with your team Identify opportunities to expand existing accounts and increase share of wallet through proactive, solution-oriented engagement Provide actionable customer feedback to internal stakeholders to support continuous improvement Support the Sales organization with a customer-centric, solutions-driven mindset aligned to client goals and specifications About You You are a strong fit for the Client Services Manager role if you bring: Extensive knowledge of printing and packaging processes, along with related technical and administrative functions An Associate's degree or equivalent experience (Bachelor's degree preferred) 7-10 years of experience in client services, customer success, account management, or customer service (within the printing or packaging industry preferred) 2-3 years of people management experience, or a combination of leadership experience and formal management training Proven ability to handle sensitive customer situations, resolve complex issues, and communicate effectively with customers and internal teams Strong analytical, problem-solving, and decision-making skills in a fast-paced manufacturing environment Excellent written and verbal communication skills, with the ability to present to customers and cross-functional teams Why You'll Love Working Here Make a Real Impact: You'll play a critical role in shaping the client experience, influencing cross-functional teams, and driving long-term customer success within a respected industry leader. Collaborative, Team-First Culture: Work closely with Sales, Operations, Quality, and Production in a highly collaborative environment where your voice and expertise are valued. Leadership & Growth Opportunities: Lead and develop high-performing client services teams while continuing to grow your own leadership and industry expertise. Stability with Innovation: Join a well-established company with a strong reputation in the printing and packaging industry that continues to evolve and invest in its people and processes. Customer-Centric Mission: Be part of an organization that prioritizes long-term relationships, solution-driven service, and exceeding customer expectations. Competitive Compensation & Benefits: Oliver Inc. offers a competitive compensation package, comprehensive benefits, and opportunities for career advancement. Purpose-Driven Work: Your work directly supports our clients' brands and success-seeing your impact from concept through final production. Oliver Inc is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, gender, gender identity and expression, sex, sexual orientation, disability, age, citizenship status, veteran status or any other characteristic protected by applicable federal, state or local laws.

Job ID 2026-13129 # of Openings 1 Category Customer Success The Customer Success Manager III serves as a strategic partner to new and existing customers, helping them realize maximum value from their investment with Hyland. This role owns the customer journey post-sale and is responsible for maintaining strong customer and partner relationships, driving product adoption and stability, mitigating risk, and identifying opportunities for customer growth. The Customer Success Manager III partners with executive sponsors, internal teams, and key stakeholders to identify growth opportunities, reduce risk, increase product adoption and engagement, and champion an exceptional customer experience. Responsibilities Drive retention, growth and ROI among assigned strategic, high-value SaaS accounts Own and execute strategic account plans that align customer business objectives with measurable success outcome, renewal timelines and growth opportunities Serve as a trusted advisor to executive-level stakeholders and lead business reviews to communicate value realization, ROI, risk and strategic recommendations Leverage customer health data, usage and engagement metrics to anticipate risk and proactively drive mitigation plans to protect retention Partner with renewal teams to help lead renewal strategies for high-risk accounts Represent the voice of the customer and act as a feedback agent to inform the company's support, marketing, sales, services, partners, and product strategy Identify and cultivate customer advocates to support references, case studies, and customer engagement initiatives Operate in evolving processes and provide guidance where formal procedures are not yet established Contribute to the development and continuous improvement of Customer Success processes, playbooks, and best practices Mentor and guide junior CSMs, sharing best practices for customer engagement, adoption, and expansion Comply with all corporate and departmental privacy and data security policies and practices, including but not limited to, Hyland's Information Systems Security Policy Basic Qualifications Bachelor's degree or equivalent experience Proven track record to managing enterprise-level, SaaS accounts and driving retention, adoption and expansion in a Customer Success or Account Management role Understanding of SaaS Metrics: NRR, GRR, Churn, adoption, health scoring Experience in Gainsight or leading Customer Success Platforms Experience in Salesforce or leading Customer Relationship Management Platforms Strong oral and written communication skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact, both inside and outside the company Strong organizational, multi-tasking, and time management skills Demonstrated ability to influence, motivate, and mobile team members and business partners Thrives in a multi-tasking environment and can adjust priorities on-the-fly while still having the ability to focus on details and be analytical Willingness to travel based on the customer and business needs Based on individual states' employment laws, the following details are to comply with the relevant salary posting requirements: base salary range of $101,000-$153,000 and eligible for benefits

ESSENTIAL DUTIES and RESPONSIBILITIES include, but are not limited to the following: Sell business products and services to commercial customers and prospects as opportunities occur or required by management, typically through personal calling efforts or internal/external referrals Analyze credit worthiness of commercial borrowers and make recommendations for extending credit Develop sales proposals, coordinate preparation of commitment letters, and make sales presentations to clients and prospects. Promote and cross-sell other Bank services to existing and prospective clients Oversee preparation of legal documents for loan closings Monitor risk in loan portfolio and take appropriate action to indemnify and minimize credit risk. Effectively manage collateral and documentation exceptions Maintain portfolio delinquency at levels acceptable to management Interact with operational and technical areas to resolve problems Be active in community/civic/professional organizations that promote the bank and engender networking opportunities Adhere to all appropriate service standards Complete all mandatory and elective training, including BSA (Bank Secrecy Act) and Anti-Money laundering procedures. Maintain compliance with all appropriate rules and regulations. Regular, predictable attendance is an essential requirement of this position EDUCATION and/or EXPERIENCE: Bachelor degree in Business Administration or Finance Minimum of three (3) years experience as a commercial lender Knowledge of Word, Excel, Internet navigation/research, and Outlook is expected Ability to clearly and effectively communicate both verbally and in writing Frequent travel will be required using reliable personal transportation E-Verify is used to confirm the identity and employment eligibility of all newly hired employees. Farmers National Banc Corp. is an Equal Opportunity Employer: disability/veteran Qualifications EducationBachelors of Business Administration (required) Skills Commercial Lending (required) Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Who we are: Ketchum & Walton is a trusted manufacturers' representative serving industry leaders in Noise Control, HVAC Equipment, and Indoor Air Quality. We help clients achieve greater efficiency and cost savings through innovative solutions in air filtration, architectural and interior noise control, HVAC systems, and vibration isolation. We're proud to partner with top-tier manufacturers who are committed to continuous improvement, cutting-edge research, and advancing technology. Our work environment reflects these values-creative, collaborative, and focused on solving complex problems for our clients. At Ketchum & Walton, our core values are the foundation of everything we do. We're a team that thinks strategically, works collectively, and strives to be a world-class organization. If you're driven, innovative, and ready to make an impact, we'd love to hear from you. ___________________________________________________________________________________ What we need: The Sales Account Manager (Air Filter) is a relationship-driven sales professional who excels at growing existing accounts through face-to-face engagement and consultative selling. They bring strong industry or technical curiosity, enjoy educating customers, and are comfortable managing the full sales cycle-from prospecting and site surveys to order processing and delivery. They're detail-oriented, customer-focused, and skilled at building long-term partnerships. Success in this role comes from balancing sales strategy with product and technical knowledge, collaborating with internal teams, and consistently delivering a high level of customer satisfaction-while aligning with our core values and company culture. Key Responsibilities · Documented Sales Plan (Sandler - Cookbook): Execute a documented including targeted market segments, territory management, relationship-building events (trade shows, lunch & learns, customer entertainment), and consistent tracking of sales activities. · Industry Knowledge: Demonstrate str by understanding market segment requirements, aligning customers to the appropriate segment, optimizing product applications, staying informed through industry resources, maintaining competitor awareness, interpreting architectural/mechanical drawings, and continuously developing expertise in your area of specialty. · Customer Knowledge: Entails understanding customer culture and behaviors, identifying and engaging key specifiers, influencers, and decision-makers, uncovering performance drivers and pain points, and proactively identifying and resolving at-risk relationships or accounts. · Relationship Skills: Effectively gather, qualify, and communicate customer and segment insights; prioritize short-term objectives; accurately qualify and forecast sales volume, margins, and product mix; network strategically to maximize return on effort; and collaborate effectively within a team-based environment to achieve shared goals. · Selling Skills: Demonstrate by effectively prospecting and growing existing accounts, setting meetings with clear expectations, building rapport, asking insightful questions, actively listening, and presenting tailored solutions. Leverage sales tools and analytics to create win-win pricing strategies, deliver clear and professional proposals, handle objections and negotiations confidently, secure customer commitment, and build long-term, trusted customer relationships that drive above-average results. · Product Knowledge: Requires deep understanding of product and technical knowledge by understanding features and benefits, effectively using manufacturer sales tools, ensuring proper product application, developing project- and customer-specific specifications, leveraging filter industry and engineering principles, and providing field support for installation and troubleshooting. · Order Processing: Includes verifying POs against quotes, entering sales orders, coordinating with fulfillment teams and account managers, issuing material POs, providing order status updates, expediting as needed, and ensuring complete project documentation and closeout, including warranties, manuals, and job confirmation. · Demonstrate a positive, values-driven attitude by aligning with corporate values, showing strong self-motivation and ambition, going the extra mile for customers and colleagues, and maintaining self-awareness to continuously improve performance and deliver a high level of professionalism. · Provide technical support for proper product installation and conduct site surveys as needed to ensure optimal solutions. · Coordinate projects by leading meetings with installation/service crews and managing changes to scope, cost, or schedule. · Ensure administrative excellence by adhering to standardized work processes, maintaining technical documentation, and complying with all company policies and procedures. · Travel: 75% (local) · Other duties as assigned What you need: Minimum Qualifications High school diploma or equivalent required. Additional education or certifications in relevant fields are a plus. Proven ability to develop and execute sales plans across diverse market segments. Strong knowledge/willingness to learn industry products and applications, including technical drawing interpretation. Excellent relationship-building skills with a deep understanding of customer needs and decision-making processes. Proficient in a structured sales process (e.g., Sandler), with strong prospecting, qualifying, and closing abilities. Skilled negotiator with the ability to handle objections and secure customer commitments. Effective communicator, both written and verbal, with strong networking and teamwork capabilities. Detail-oriented and organized in managing orders, documentation, and project turnover. Reports to: Director of Status: Full-Time, onsite Job Class: Exempt We are proud to be 100% employee-owned (ESOP) and committed to investing in our people. Our team members enjoy an extensive benefits package, including: Annual contribution into ESOP account 100% employer-paid healthcare premiums Biannual bonus opportunities Paid time off, holidays, and leaves 401(k) retirement plan And more! Ketchum & Walton is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business need-regardless of race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status, or any other protected status under applicable law. Please note: We are not engaging with recruiting agencies for this position and will not respond to agency inquiries.

The Opportunity QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most - home to hospital, lab to clinic. Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all. The Role At QuidelOrtho, we're advancing the power of diagnostics for a healthier future for all . Join our mission as our next Account Manager, Clinical Laboratory & Transfusion Medicine in West Virginia and Southern Ohio. The Account Manager, CL/TM is a front-line, customer-facing, quota-carrying role responsible for driving sales and growth of QuidelOrtho's Clinical Laboratory (CL) and Transfusion Medicine (TM) product lines. This role manages a geographic territory or a portfolio of named accounts, serving as the primary point of contact for customers. Key responsibilities include achieving instrument sales targets, growing assay and reagent utilization, and ensuring customer retention. The role requires a consultative, value-driven sales approach, supported by collaboration with cross-functional teams to deliver tailored solutions that meet customer needs. Success in this position is measured by the ability to meet territory revenue and profitability goals while delivering a best-in-class customer experience. This is a field based position supporting and located in West Virginia and Southern Ohio. The Responsibilities Drives sales with current customers for all CL and TM products, instrumentation, and services offerings within an assigned territory or list of named accounts. Meets equipment revenue targets. Grows menu for CL and TM by setting up personal credibility, illustrating QuidelOrtho value propositions, demonstrating product capabilities, and successfully managing highest probability opportunities to close. Maximizes customer retention rates by ensuring customer satisfaction, executing customer touchpoint/call plan, territory management and is the single point of contact for all problem resolutions, and anticipates and defends against competitive threats. Develops and executes strategic territory and account plans to prioritize, retain, and expand current CL and TM accounts. Partner with fellow QuidelOrtho sales partners to drive customer instrument and assay retention opportunities. Develops and executes customer touchpoint/call plans based on customer's buying cycle; manages opportunities both within and outside of buying/sales cycle; leverages strategic selling framework to close sales opportunities. Partners and collaborates with other within our sales organization to retain and expand menu as well understand and execute IDN strategy. Provides prompt and accurate sales forecasts, activity, account updates, and reports via CRM system; Effectively manage sales pipeline from lead acquisition to contract signing by focusing and advancing customers through the sales process. Represents QuidelOrtho at trade shows and professional meetings. Meets or exceeds established touchpoints per week. Perform other work-related duties as assigned. The Individual Candidates should be aware that the Company currently requires customer-facing workers to meet Customer Credentialing requirements which may include but are not limited to, up to date immunizations. The Company is an equal opportunity employer and will provide reasonable accommodation to those unable to be vaccinated where it is not an undue hardship to the company to do so as provided under federal, state, and local law. Required: Education: Bachelor's Degree Experience: Minimum of 3 years of sales experience in the Healthcare industry required with knowledge of B2B sales and/or capital equipment. Sales and/or technical experience in the medical device/life science/diagnostic market required. Strong strategic marketing, consultation and data analysis skills are essential for building customer retention and managing financial performance. Strong strategic thinking skills and with the ability to translate strategies into executable tactical action plans. Ability to deliver results while working in a highly independent and fast-paced team environment. Commercial & Business acumen. Proficient at uncovering key business issues and providing insightful, actionable recommendations for improvement. Entry-level people management and people development skills. Manages complex sales cycle internally and externally. Ability to analyze financial data and generate logical strategies and plans based on analysis. Proficiency in MS Office (i.e., Outlook, Word, Excel, PowerPoint). Strong presentation and negotiation skills. Proficiency in selling with digital assets. Solid communication skills - written and verbal. Ability to uphold and support individual and company values. High degree of ethics and professionalism while interacting with customers, vendors, and co- workers. Ability to handle confidential information is required. Ability to work under general supervision following established procedures required. Travel: Up to 70% domestic overnight travel Preferred: 5 years of sales experience in the Healthcare industry required with knowledge of B2B sales and/or capital equipment. Experience with hospital or physician office sales, medical devices, distributor sales, and/or national accounts is preferred. QuidelOrtho employees: Graduate of Sales Development Training Program would be eligible for an Associate Account Manager, FAS with 3+ years' experience and a proven track record of success of performance (NPS score, TOR, activity, menu expansion, etc.) in account management, customer retention, and consultative business skills may be considered. Key Working Relationships Customers: Serve as main point of contact for existing CL/TM customers. Field Sales: Partners with Strategic Account Executives on IDN-related opportunities and government sales managers on government opportunities. Collaborates with automation specialists to identify and sell automation solutions. Coordinates account coverage and strategy with cross functional account managers and drives lead and introductions to business development teams. Brings in appropriate overlay roles as needed. Field Service: Partners with Field service team to ensure customer satisfaction and facilitate a positive customer experience. Project Management: Serves as customer liaison on project implementation and coordinates with internal resources to ensure a high level of customer experience with QuidelOrtho solutions. Technical Specialists: Works Technical Specialist colleagues to ensure customer has sufficient technical support, coordinate implementations and collaborate on menu expansion as needed. Distribution Partners: Works with Channel team to support customer buying through distributors. Marketing & Commercial Enablement: Partners to deliver on marketing initiatives and with data analytics team to manage performance metrics. QuidelOrtho Management: Interacts with Sales Leadership, Specialty Sales, Strategic Markets and Distribution to maximize the achievement of corporate goals and collaborate with other areas of the organization as needed (e.g., Finance, HR, IT, Customer Service, etc.). The Work Environment Typical outside sales environment. Must have the discipline, organizational skills and self-motivation to work autonomously in a home office environment. The Physical Demands Must be physically able to travel up to 70%. Must maintain a valid driver's license and must own and maintain an automobile suitable for travel to customer sites, airport, etc. Travel includes airplane, train, automobile, and overnights. On a typical workday, 80% of time meeting with people and customers, 20% of the time on computer, doing paperwork, or on the phone. Must be able to lift up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. While performing the duties of this job you are regularly required to use hands and fingers to handle or feel and talk or hear. Frequently required to stand, walk, and sit. Occasionally required to reach, climb, or balance. Salary Transparency The salary range for this position takes into account a wide range of factors including education, experience, knowledge, skills, geography, and abilities of the candidate, in addition to internal equity and alignment with market data. At QuidelOrtho, it is not typical for an individual to be hired at or near the top range for their role and compensation decisions are dependent on that facts and circumstances of each case. The salary range for this position is $80,000 to $100,000 and is eligible for incentive compensation. QuidelOrtho offers a comprehensive benefits package including medical, dental, vision, life, and disability insurance, along with a 401(k) plan, employee assistance program, Employee Stock Purchase Plan, paid time off (including sick time) and paid Holidays. All benefits are non-contractual, and QuidelOrtho may amend, terminate, or enhance the benefits provided, as it deems appropriate. Equal Opportunity QuidelOrtho believes in Equal Opportunity for all and is committed to ensuring all individuals, including individuals with disabilities, have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. QuidelOrtho is also committed to providing reasonable accommodations to qualified individuals so that an individual can perform the duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability, please contact us at . #LI-CG1 #LI-Remote

At BrightEdge, we help the world's biggest brands - from Microsoft to Adobe - connect with their customers where it matters most: online search. Our AI-powered platform transforms digital content into measurable business results, and our Customer Success team plays a key role in making that happen. We're looking for a Manager to lead our Digital Customer Success team, focused on driving impact for BrightEdge's enterprise customers. You'll coach a talented group of CSMs, helping them develop both their analytical expertise and their ability to deliver world-class customer experiences. If you love mentoring others, thrive on solving complex marketing and analytics challenges, and get energy from helping customers win - this is the role for you.What you'll do: Lead and grow a team of CSMs - hiring, onboarding, and developing top talent. Coach your team to successfully guide customers through key phases of the SEO lifecycle: implementation, adoption, and ongoing support Oversee customer success programs: Join key calls, review account strategies, and ensure customers achieve measurable outcomes. Monitor and drive team performance: Set goals, review account books weekly, and track KPIs that align with adoption, engagement, and retention. Collaborate cross-functionally with Product, Marketing, and Engineering to ensure our customers' needs and insights shape the future of BrightEdge. Be a hands-on leader: Jump into accounts when needed, helping your team navigate complex challenges and uncover new opportunities. What you bring: 5+ years of experience in customer-facing roles, with at least 3+ years managing teams. A strong background in digital marketing, SEO, or analytics, ideally in a SaaS or tech environment. A proven track record of developing talent and building high-performing, customer-obsessed teams. Experience managing complex customer programs or integrations across multiple business functions. Excellent communication and storytelling skills - you know how to tailor a message for executives, marketers, and technical teams alike. A curious, data-driven mindset and a passion for solving marketing problems through technology. Bachelor's degree required Benefits and Perks Comprehensive medical, dental, and vision insurance Generous paid time off and company holidays A close-knit, collaborative office culture Fully stocked kitchen Regular team events (Quarterly) The chance to make a real impact on the future of our workplace and our company About BrightEdge BrightEdge is widely recognized as a global leader in SEO and Digital marketing. The most innovative customers across more than 80 countries trust BrightEdge to modernize their Digital Marketing stack for today's digital world. We are helping thousands of organizations, including many of the world's largest companies, transform their businesses and drive more revenue. The continuous innovation of our product is supported by what we believe to be our most valuable assets: our people. Our employees are industry experts at the forefront of digital transformation. Come join us and help us share the future of SEO.

Would you like to take ownership in a dynamic, high-growth business that truly walks the talk? Oswald Companies seeks goal-driven professionals ready to take their career to the next level. Job Overview: We are seeking a dynamic and customer-focused ICHRA (Individual Coverage Health Reimbursement Arrangement) Customer Success Manager to join our team. The ideal candidate will be responsible for ensuring a smooth and positive experience for our ez ICHRA customers as they navigate the implementation and ongoing management of their ICHRA plans. This role involves building strong relationships with customers, providing strategic guidance, and offering support to ensure their satisfaction and success in utilizing the ICHRA model. Key Responsibilities: Customer Onboarding & Implementation: Guide customers through the process of setting up and launching their ICHRA plans. Ensure smooth integration with customers' internal management systems, helping customers understand the features, compliance requirements, and best practices. Ensure that customers are provided with appropriate plan advisory assistance during the employee plan selection process. Timely Enrollment & Payment Processing: Ensure that employee enrollments are processed accurately and on time, and that all payments related to the ICHRA program are made promptly. Address any issues related to delays in enrollment or payment and ensure timely resolution. Customer Education & Training: Deliver training and informational sessions to customers and their teams, educating them on ICHRA plan features, regulations, and optimization strategies to maximize the value of their plans. Ongoing Customer Support: Serve as the primary point of contact for all ICHRA-related inquiries. Proactively address any issues, troubleshooting problems, and offer solutions to ensure customers' success with their plans. Renewal & Retention: Manage the renewal process with customers, including collaboration with the ez ICHRA Analyst team ensuring ICHRA contributions are updated within the customer's ez ICHRA Platform Tech and proactively preparing customers for annual renewals. Address any renewal-related questions or concerns to facilitate a smooth renewal process. Strategic Account Management: Develop deep, trusted relationships with key customer stakeholders. Regularly check in with customers to assess their satisfaction and identify opportunities for improvement or growth. Plan Optimization & Problem Solving: Collaborate with customers to review usage data, suggest improvements, and implement changes to increase efficiency and cost-effectiveness of their ICHRA plans. Collaboration with Cross-Functional Teams: Work closely with Sales, ez ICHRA Platform Tech, Analyst, Marketing, and Compliance teams to relay customer feedback, recommend improvements, and ensure the delivery of exceptional customer experience. Compliance & Regulatory Guidance: Keep customers informed about changes in healthcare regulations and ICHRA-related compliance requirements. Provide guidance to ensure customers' plans remain compliant with federal, state, and local laws. Performance Reporting: Track and report on customer success metrics such as engagement, retention, and overall satisfaction. Utilize data to proactively identify opportunities for improvement. Qualifications: Education & Experience: Bachelor's degree in business, Healthcare Administration, or a related field (or equivalent experience). 3+ years of experience in customer success, account management, or customer-facing role, preferably in the health insurance or benefits industry. Life & Health Insurance License (company paid if not already licensed) Knowledge & Skills: Strong understanding of ICHRA, healthcare benefits, and individual health insurance plans. Proven ability to manage customer relationships and deliver exceptional service. Excellent communication and interpersonal skills, with the ability to explain complex concepts in a clear, concise manner. Strong problem-solving skills with a solution-oriented mindset. Ability to work in a fast-paced, dynamic environment and manage multiple priorities effectively. Proficiency with CRM systems, customer management tools, and data analysis. Preferred Qualifications: Experience with ICHRA administration platforms or benefits management software. Knowledge of healthcare regulations such as ACA, ERISA, HIPAA, and other relevant compliance frameworks. Why Join Us? Be part of a growing team at the forefront of transforming how organizations manage healthcare benefits. Competitive salary and benefits package. Opportunities for career growth and development. Collaborative and supportive work environment. Who is Oswald? Oswald is a 129-year-old company that creates a world of protection around the lives and businesses of our clients. We are an independent, employee-owned company. So, essentially, you own your own success in a personally and financially rewarding opportunity. Inclusivity is a priority. We foster an environment of collaboration and belonging where our Employee-Owners thrive on their unique path. Our diverse talent reflects the communities and clients we serve, while driving unmatched risk and insurance innovations. Our people-first culture and client service excellence have built our reputation of integrity, resourcefulness, and a relentless care for our clients and employees. Don't believe us? Ask your friends, colleagues, and mentors about Oswald. There's a reason Oswald has been named a Top Workplace for nine consecutive years. What you'll get... At Oswald, you will have the opportunity to build a long-term career with unlimited growth potential. Aim high, work hard and we'll help you achieve your goals. At Oswald, you will experience our caring work environment. We care about our Employee-Owners, we care about our customers, and we care about the world around us. Our caring personality comes to life in the form of volunteering in the community. We even give employees paid time off to volunteer with an organization of their choice. At Oswald, you will achieve a work-life balance. We care about your physical and emotional well-being, so work-life balance is encouraged and practiced. We understand you have a life outside of work, and we want you to live it. At Oswald, you will have access to a world-class Total Rewards package. We truly value our people, which shows in our compensation, benefits, and perks. In addition to competitive pay, we have designed a performance-based annual incentive program. All employees are eligible to earn a bonus by meeting performance objectives. Comprehensive medical, dental and vision plans and numerous supplemental benefit offerings. Paid time off annually and a sabbatical at every 10-year service anniversary. Ownership in the company in the form of company stock (discretionary profit-sharing and 401(k) match contribution) Assistance with parking expenses, discount programs for area services/experiences, and financial support for professional development and licensure/designations Access to specialized leadership development programming designed to take your career to the next level. And so much more! To learn more about Oswald, our culture and everything we have to offer, visit us on LinkedIn. Oswald, a Unison Risk Advisors company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic.

This position is in GE Healthcare's MIM Software business which makes vendor-neutral imaging software to standardize your workflow and simplify increasingly complex clinical scenarios. Leading global healthcare organizations use MIM to give patients more precise, personalized care. **************************** MIM believes the initial sale of our software is just the first step in the journey with our customers. Maintaining a devoted customer base is a core part of our strategy. You will be charged with understanding the current needs of our sites and helping them overcome challenges in their clinical workflow to evolve their use of our products. We are looking for candidates with a strong track record of delivering exceptional results with a patient focus, developing deep & strategic account relationships, and executing strategic account plans. This role will work with our current Radiation Oncology customer base located in various regions, which will require regularly meeting with the customer during their normal working hours and potentially outside of US based business hours. We are looking for candidates located in the western United States to better align with the working hours of our customers. The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.). **Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.** **Job Description** **What You'll Do:** + Manage customer accounts both remotely and on-site + **Note:** This will require a passport in order to travel to these regions + You may also work with sites in the US depending on business need + Collaborate to build and nurture customer relationships, foster a cohesive customer experience, and identify and solve problems before they happen + Understand departmental processes, how MIM products are installed and used, and various customer roles within their department (ex: Dosimetrists, Physicists, etc.) + Develop a clinical and anatomical knowledge base and MIM product expertise in Radiation Oncology + Recognize and engage customer stakeholders at managed sites to drive the effective utilization of MIM Software products compelling customers to implement new processes and identify opportunities for cross-selling + Work in a cross-functional capacity across the organization to communicate customer needs and ensure customer follow-up takes place in a timely manner + Capture customer feedback and interactions in our CRM + Report to direct management on current customer activities such as software upgrades, training, proactive customer interventions, and service contract renewal + Provide software training, basic technical support, and new feature presentations to customers over the phone, online, and in person + Collect on and perform renewals of our customer's service and maintenance contracts + As a team member of an global company, you may be required to join meetings outside of normal working hours to collaborate with colleagues in one of our global offices **What You'll Need:** + 3+ years of customer success management or similar experience preferably in a clinical setting + A bachelor's degree is preferred + Highly competent in a multitude of IT capabilities to support business needs including CRM + Strong communication and interpersonal skills to build lasting connections + Time management and organizational skills with the ability to multitask + Proven ability to navigate hospital institutions + Willingness to travel up to 30% We will not sponsor individuals for employment visas, now or in the future, for this job opening. For U.S. based positions only, the pay range for this position is $74,400.00-$111,600.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement. **Additional Information** GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer (****************************************************************************************** . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees. **Relocation Assistance Provided:** No Application Deadline: January 23, 2026

SummaryThis position is in GE Healthcare's MIM Software business which makes vendor-neutral imaging software to standardize your workflow and simplify increasingly complex clinical scenarios. Leading global healthcare organizations use MIM to give patients more precise, personalized care. **************************** MIM believes the initial sale of our software is just the first step in the journey with our customers. Maintaining a devoted customer base is a core part of our strategy. You will be charged with understanding the current needs of our sites and helping them overcome challenges in their clinical workflow to evolve their use of our products. We are looking for candidates with a strong track record of delivering exceptional results with a patient focus, developing deep & strategic account relationships, and executing strategic account plans. This role will work with our current Radiation Oncology customer base located in various regions, which will require regularly meeting with the customer during their normal working hours and potentially outside of US based business hours. We are looking for candidates located in the western United States to better align with the working hours of our customers. The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.). **Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.**Job Description What You'll Do: Manage customer accounts both remotely and on-site Note: This will require a passport in order to travel to these regions You may also work with sites in the US depending on business need Collaborate to build and nurture customer relationships, foster a cohesive customer experience, and identify and solve problems before they happen Understand departmental processes, how MIM products are installed and used, and various customer roles within their department (ex: Dosimetrists, Physicists, etc.) Develop a clinical and anatomical knowledge base and MIM product expertise in Radiation Oncology Recognize and engage customer stakeholders at managed sites to drive the effective utilization of MIM Software products compelling customers to implement new processes and identify opportunities for cross-selling Work in a cross-functional capacity across the organization to communicate customer needs and ensure customer follow-up takes place in a timely manner Capture customer feedback and interactions in our CRM Report to direct management on current customer activities such as software upgrades, training, proactive customer interventions, and service contract renewal Provide software training, basic technical support, and new feature presentations to customers over the phone, online, and in person Collect on and perform renewals of our customer's service and maintenance contracts As a team member of an global company, you may be required to join meetings outside of normal working hours to collaborate with colleagues in one of our global offices What You'll Need: 3+ years of customer success management or similar experience preferably in a clinical setting A bachelor's degree is preferred Highly competent in a multitude of IT capabilities to support business needs including CRM Strong communication and interpersonal skills to build lasting connections Time management and organizational skills with the ability to multitask Proven ability to navigate hospital institutions Willingness to travel up to 30% We will not sponsor individuals for employment visas, now or in the future, for this job opening. For U.S. based positions only, the pay range for this position is $74,400.00-$111,600.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.Additional Information GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees. Relocation Assistance Provided: No Application Deadline: January 23, 2026

Job DescriptionSummary We're seeking an AI Customer Success Manager to serve as the primary advocate for our AI CTRL clients, ensuring they achieve measurable business outcomes and long-term value from their AI investments. You'll guide customers through onboarding, adoption, and expansion while helping them integrate AI solutions into their workflows Key Responsibilities Customer Success (80% Focus) Lead client workshops, training sessions, and ongoing education as the primary post-onboarding contact Drive adoption by identifying new use cases and workflows for AI integration across departments Monitor engagement metrics and proactively implement strategies to increase utilization and satisfaction Champion client needs internally to ensure solutions deliver measurable business value Partner Enablement (20% Focus) Train and support partners and trusted advisors on positioning AI CTRL effectively Host webinars and events to increase partner engagement and awareness Act as liaison between partners and internal teams to resolve client issues Performance Metrics Your success will be measured by: Customer KPIs (Primary): adoption rates, usage growth, incremental revenue per client, and satisfaction (NPS/feedback). Partner KPIs (Secondary): qualified leads, prospect meetings, sales revenue, joint initiatives, and incentive program outcomes. Expansion Metrics: number of new departments, workflows, and partners engaged in driving AI CTRL adoption. Qualifications: Experience: 3-5 years in customer success, account management, or related SaaS/technology roles. Proven track record driving adoption, growth, and retention. Experience with AI, cloud solutions, or enterprise software strongly preferred Skills: Strong communication abilities with talent for translating technical concepts into business outcomes. Consultative, customer-first mindset with relationship-building expertise. Analytical and data-driven approach to identifying trends and opportunities. Ability to manage multiple priorities in fast-paced environments Education: Bachelor's degree in Business, IT, Computer Science, or related field (or equivalent experience) Location: Cleveland, Ohio office. On-site role, regional travel may be required. Salary for this position will be based on your experience and your skills. Estimated salary range is $100,000 to $125,000 annually. WORKING FOR EXPEDIENT We prioritize ongoing education and continuous innovation to remain at the forefront of the information technology landscape. Our commitment to learning is reflected in our comprehensive employee training and tuition reimbursement programs, which are driven by our employees and funded by Expedient 100%. For our full-time employees we offer an exceptional benefits package including three weeks of paid time off annually that increases with tenure plus your birthday off and a health holiday to be used for preventive care. We offer parental leave, top-tier medical, dental, and vision, disability and life insurance, at an affordable rate, wellness engagement opportunities, and a 401(k) with a generous match. We also recognize the importance of a comfortable and convenient work environment. We offer a hybrid work model for many roles, paid parking and other perks. Expedient is an equal opportunity employer. Qualified applicants will receive fair and equitable consideration for employment without regard to their race, color, religion, national origin, gender, protected veteran status, disability, or any other characteristic protected by law. Powered by JazzHR A7rG4xIe8u

We are: Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: ********************** You are: You are an expert in customer support and contact centers, with an understanding of the software that enables them. You understand the ins and outs of customer support organizations, what drives call volume, how to think about customer support in a digital, self-service manner and you're ready to apply your knowledge to help clients optimize and transform their customer service solutions. You've experimented with or implemented GenAI solutions and understand how they can be used to drive efficiencies and enhance the experience for both customers and agents. You've previously led a customer support transformation and understand large scale technology delivery. You understand how to identify and quantify cost savings or revenue opportunities, identify initiatives to realize value, and can execute against them. Additionally, you are familiar with the selling process, and you've pitched proposals and solutions to help solve client problems. Working in an agile, fast-paced environment at the forefront of new trends energizes you, and you're at your best when contributing to a team. You're always ready to dive deep into creative and analytical thinking to solve problems and transform challenges into opportunities. Leadership and verbal skills? Yours are top-drawer, and you know how to work well with everyone from junior colleagues to executive stakeholders.The Work: + Evaluate clients' current customer service offerings and organizations, identify gaps and opportunities, to generate and prioritize recommendations, offering strategic solutions that address their unique needs and business goals + Quantify business cases, estimating the value impact of your recommendations, and sequence transformation roadmaps to realize benefits over time + Lead delivery teams to redesign clients' organizational structure, processes, and technology capabilities so they can deliver optimal customer service experiences + Collaborate across teams, from visual designers to developers and data scientists to in-industry subject matter advisors, to generate insights and deliver customer-centric, insight-driven solutions + Help advise on how technologies, including CCaaS, CRM, and GenAI can be leveraged to deliver on target outcomes such as revenue growth, cost-savings, and improved experiences + Advise clients on ways to measure success and improve their customer-centric metrics + Establish relationships with client stakeholders and build long-term partnerships for Accenture + Identify opportunities and drive new business development efforts to help new and existing clients transform their customer service + Manage and coach junior team members, and continue to grow your own expertise + Contribute to perspectives and thought leadership to help Accenture maintain its thought-leadership position Travel: As required for client support. Location: Primary residency within 90 minutes of an approved Accenture office Here's What You Need:At least 10 years of experience in a role with customer support, executive ownership, leadership, and selling duties such as: + Working in-depth with customer service and support business processes and capabilities + Solutioning and selling new ideas and proposals + Incorporating experience design and analytics into customer service, and support processes + Leading and understanding large, complex global transformation projects At least 5 years of experience working with: + Cloud (SaaS) solutions and determining how they fit into a client's larger application ecosystem + Customer service platform technologies such as Salesforce and Dynamics + Artificial intelligence and front-end digital platforms + Bachelor's degree Bonus Points If: + Your Bachelor's degree is in engineering, computer science, information systems, or business + You have an MBA or equivalent graduate degree + You were responsible for a customer support organization + Have hands on experience with artificial intelligence and conversational design + Have expertise working with Products, Resources, CMT, or Financial Service Industries. Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. (************************************************************ Role Location Annual Salary Range California $132,500 to $302,400 Cleveland $122,700 to $241,900 Colorado $132,500 to $261,300 District of Columbia $141,100 to $278,200 Illinois $122,700 to $261,300 Maryland $132,500 to $261,300 Massachusetts $132,500 to $278,200 Minnesota $132,500 to $261,300 New York/New Jersey $122,700 to $302,400 Washington $141,100 to $278,200 #LI-NA #LI-MP Requesting an Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at **************** or send us an email or speak with your recruiter. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Equal Opportunity Statement (******************************************************************************************************************************************** Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

Job Summary The Customer Relations Manager is responsible for building and maintaining strong relationships with customers to ensure satisfaction, loyalty, and long-term engagement. This role oversees customer service strategies, resolves escalated issues, and works closely with internal teams to improve the overall customer experience. Key Responsibilities Develop and implement customer relationship strategies to improve satisfaction and retention Manage and support customer service teams, providing training and performance feedback Handle escalated customer complaints and ensure timely, effective resolution Monitor customer feedback, surveys, and service metrics to identify trends and areas for improvement Collaborate with sales, marketing, and operations teams to align customer experience goals Maintain accurate customer records and reports Build long-term relationships with key clients and stakeholders Ensure company policies and service standards are consistently met Required Skills and Qualifications Strong communication and interpersonal skills Excellent problem-solving and conflict-resolution abilities Leadership and team management experience Ability to analyze customer data and generate insights Strong organizational and time-management skills Proficiency in CRM software and basic data reporting tools

About 3E:We are a mission-driven company dedicated to creating a safer and more sustainable world!3E provides award-winning regulatory expertise and cutting-edge technology that seamlessly integrates data and intelligence regarding chemicals, regulations, products, and supply chains for over 5,000 customers globally.With more than 35 years of experience and 15 locations across North America, Europe, and Asia, we are connecting our customers to a new class of expert-led AI solutions, specifically designed to accelerate future product compliance with trust, speed, and domain authority.Are you ready to help shape the future? Come join us! About the RoleAs a Customer Success Enablement Manager, you'll step into a newly created role with the unique opportunity to build scalable, high-impact learning programs from the ground up. In this role, you'll own enablement for our Product Stewardship (ERC+) product line, partnering closely with Product, Customer Success, Customer Experience and Commercial teams to turn complex concepts into clear, engaging training experiences that drive adoption and customer value. This is a great opportunity for someone who excels at adult learning design, thrives in fast-moving environments, and is ready to take ownership of a program that will directly impact team readiness and product growth. While experience with SAP's EH&S module or product stewardship workflows is not required, it is strongly preferred and would set a candidate up for accelerated success. This role includes occasional travel (10-20%) for customer meetings, team collaboration, or events. Your work will make a visible impact, reducing friction for customers, strengthening internal knowledge, and supporting product growth. If you're ready to build something meaningful and see the results of your work every day, we'd love to hear from you.What You'll Do Strategize & Build Scalable Enablement Programs Design and lead global onboarding, role-based development, and continuous learning experiences for our CS and Account Management teams. Partner closely with leaders to elevate commercial acumen and link learning to Net Revenue Retention (NRR) outcomes. Build scalable playbooks and toolkits tailored for AMs supporting high-volume SME accounts. Align enablement with go-to-market strategies, product launches, and business priorities. Deliver Engaging, Data-Informed Training Lead internal and external training (live sessions, eLearning, certifications, webinars). Serve as a customer advocate, using training as a tool for adoption and engagement. Develop reusable assets from real demos, automate content workflows, and keep learning content fresh, accurate, and impactful. Drive Operational Excellence Track and analyze enablement effectiveness, linking training usage to business KPIs like adoption, retention, and revenue growth. Use platforms like Salesforce, Zendesk, and Highspot to monitor content engagement. Partner cross-functionally to ensure training environments reflect current product functionality and support implementation success. Champion Innovation Continuously evolve our 3E Learning Center and Webinar Program using AI, automation, and customer insights. Lead collaborative learning forums to share best practices across global teams. What Makes You a Great Fit Must-Haves: 5+ years in Customer Success Enablement, Customer Education, or L&D, preferably in SaaS or professional services. Strong understanding of CS and AM workflows, with focus on retention and adoption. Experience designing scalable enablement programs with measurable impact. Proficiency in LMS platforms, SCORM/xAPI, and enablement tools (e.g., Salesforce, Zendesk, Highspot). Excellent communication, facilitation, and cross-functional collaboration skills. Strong analytical mindset, you use data to tell stories and improve outcomes. Open to Travel 10-20% Nice-to-Haves: Familiarity with SAP's EH&S module or product stewardship workflows. Experience with AI-driven learning or digital adoption platforms. Knowledge of 3E or similar compliance/product stewardship tools. Comfort designing content for global, multilingual audiences. You'll Thrive Here If You: Love building from scratch and improving what exists. Enjoy collaborating across functions to solve real customer problems. Thrive in a high-growth environment that blends startup energy with operational scale. Are driven by results, resilient in ambiguity, and excited to see your work directly impact customers. Pay Transparency:The anticipated base salary range for this position is $65,000-$75,000 per year plus the opportunity to earn commission. The final offer will depend on several factors, including the successful candidate's skills, depth of work experience, location, and relevant licenses/ qualifications. Each offer is determined based on individual strengths and relevant business considerations. In addition to the base salary, certain roles may qualify for a performance-based incentive and/or equity, with eligibility depending on the position. These rewards are based on a combination of company performance and individual achievements. Our US Benefits Include:Health, dental, and vision insurance Life insurance and disability coverage Open PTO and parental leave 401(k) plan with company matching Employee assistance program Voluntary supplemental benefits (Accident, Hospital Indemnity, Critical Illness) 3E is currently authorized to hire in the following U.S. states:Alabama, Arizona, California, Colorado (excluding Denver), Connecticut, Delaware, District of Columbia, Florida, Georgia, Illinois (excluding Chicago), Indiana, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New York (excluding New York City), North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, and Washington. Disclosures:3E is committed to a diverse and inclusive work environment. 3E is an equal opportunity employer and does not discriminate based on race, nationality, gender, gender identity, sexual orientation, protected veteran status, age, disability, or any other legally protected status. For applicants who would like to request accommodation please send an email to ********************** Visit us at ********************* Follow us at ******************************************************* Policy and Candidate Privacy Notice Agencies: 3E is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at 3E via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of 3E. No fee will be paid in the event the candidate is hired by 3E because of the referral or through other means.

We are a team of strategic advisors, architects, and implementers who drive business transformations. Our diverse talent energizes clients' business functions and technology to maximize value in Supply Chain enhancing their ability to fulfill their growth and efficiency ambitions. Imagine working with world-class supply network capabilities like Smart Factory, Strategy & Innovation, Supply Chain Responsiveness, Sourcing & Procurement, or Product Development & Operations! Are you ready to take your career to new heights? Join our US Supply Chain & Network Operations Offering, where you'll deliver transformational solutions using operational expertise, digital technologies, advanced analytics, and industry-specific hybrid solutions. Don't miss the chance to be part of a team that provides exceptional client value while advancing your professional journey. Apply now and become a vital part of our innovative and dynamic workforce! Recruiting for this role ends on 4/1/26 The team Our team helps clients transform their value chains into competitive advantages. We drive efficiency, improve flexibility, and increase responsiveness through proactive insights and decision-making. We advise, implement, and operate transformational solutions that bring world-class supply network and operational capabilities to our clients. We provide operational know-how, digital technologies, advanced analytics, and industry-specific hybrid solutions to deliver unprecedented client value. Additionally, we improve operations, product, and material flow across the breadth of the value chain and create greater supply network synergy and value. The Work You'll DoAs a Manager you will work in a collaborative and diverse team environment providing many opportunities to have an active voice. You will advise clients on their Supply Chain and Operations strategy and work with them to implement next generation solutions. This role will manage solution delivery through a variety of activities including process design, solution configuration, and deployment, establishing performance metrics and new policies, testing, and knowledge management. Additionally, this role requires experience with implementing advanced Order Management Systems such as Manhattan Associates, BlueYonder, and/or Sterling. Required Qualifications + 8+ years of Supply Chain experience + 5+ years of experience with Order Management in a retail/CPG environment + 3+ years of experience implementing Order Management technology solutions such as Manhattan Associates, BlueYonder, and/or Sterling + Experience in Agile methodology + Consulting experience + Bachelor's Degree + Ability to travel up to 50%, based on the work you do and the clients and industries/sectors you serve. + Limited immigration sponsorship may be available. Preferred Qualifications + Experience working with Warehouse Management Systems, Transportation Management Systems, and ERPs in terms of interaction/dependencies with OMS + Bachelor's Degree in Operations Research, Supply Chain Management, Industrial Engineering, Engineering Management, Business Analytics, Computer Science, or related fields with a concentration in operations or analytics. + Advanced Degree in Operations Research, Supply Chain Management, Industrial Engineering, Engineering Management, Business Analytics, Computer Science, or related fields with a concentration in operations or analytics. + Experience leading a project team in a project client environment. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $144,200 - $265,600. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. Information for applicants with a need for accommodation - ************************************************************************************************************ All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Job Description An industry leading multi-disciplinary team is looking for a Senior Project/Client Manager for their Cleveland team! Responsibilities: Perform project and client management duties for multi-discipline projects Work closely with directors, managers, and engineering staff to ensure client needs and expectations are exceeded Prepare proposals and administer project contracts Manage design process and work plan Supervise staff on the following duties: Design new building structures, alterations, renovations, and additions to existing buildings Complete monthly financial performance metrics on projects managed (including hours to complete requirements) Manage preparation of design deliverables for SD, DD, CD level documents Coordinate the facilitation of Architectural and Engineering drawings/attend coordination meetings Manage client expectations Manage project deliverables/deadlines Manage QA/QC process Attend meetings Assist with business development Requirements: Bachelor's degree in Engineering preferred 12+ years of project management experience PE License preferred Experience designing a variety of projects including Healthcare, Sports, Commercial, Public Sector, Industrial, Education, and/or Institutional projects Extensive knowledge of local and national building codes/design practices Knowledge of standard construction practices Experience working with contractors to address construction issues Experience working/managing multiple project teams concurrently Salary is commensurate with experience. Successful applicant must be authorized to work in the USA without sponsorship. All qualified applicants will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, sexual orientation, gender identity, or national origin. Please contact Laura Harrison for further information! *********************************** ************

Job Summary: Responsible to provide external support to clients for an assigned book of business, giving internal direction to the client management support team; collaborates with internal resources as needed to ensure the client's needs are satisfied with responsibility for retaining existing business. A Day in The Life: Serves as the key service contact to identify, design, communicate and implement cost effective benefit solutions to minimize risk; responds to requests for assistance in a timely and collaborative manner. Approximate workload defined by Practice: Large: 6 - 10 accounts; total book value of $1M - $1.5M. Middle Market: 25 - 75 accounts; total book value of $300K - $1M. Small Market: 30 - 44 accounts (efficiencies of scale considered); total book value of $300K - $750K. Works closely and builds relationships with client contacts at the HR leadership and CFO levels. Ensures the assigned team maintains the existing client base plus the up-selling and cross selling of other Oswald Products/Services throughout all Oswald market segments. Directs the onboarding of new clients, which includes obtaining historical and current information for the building and cataloging of client files in the internal systems; ensures the accuracy of all data and the capturing of commissions. Executes support team activities to meet the client's specific needs, which include the creation of the annual service calendar, scheduling meeting times and agenda, and other deliverables to be completed by the established client deadline. Works with support staff to ensure all online records are complete and accurate both at the time of renewal and at the point of final information; confirms records are continuously maintained and updated for the accepted lines of coverage. Collaborates with the service team on the preparation and peer review of all client deliverables, which are reviewed with Client Executive for final approval and client presentation. Conducts open enrollment meeting and ensures all deliverables are accurate including pre-renewal projection, market evaluation and pricing summary, annual renewal, open enrollment materials, annual utilization review, compliance notifications, wellness information, and any other items deemed necessary. Prepares and secures commission agreements with carriers, and/or Oswald's fee agreements, monitoring the timely receipt of commission's receivable following the acceptance of contracts. Captures all meeting notes and activities during client-facing sessions and provides information to support staff for processing; meeting notes should clearly outline the action needed and party responsible for the activity and timing. Responsible for the final execution and delivery of meeting action items. May drive the strategic planning process and collaborate with the Client Executive where applicable to develop and monitor a long-term, integrated and comprehensive health management strategy customized to the client's needs. May develop detailed implementation timelines and plans, ensuring timely client deliverables through effective leadership of small teams. Initiates the renewal negotiation process on behalf of the client in collaboration with the Client Executive. Creates pre-renewal and renewal presentations for Client Executive review. Directs the service team in the development of any online, client-specific enrollment portal. Trains support staff in the understanding and coordination of key operational activities and processes; develops the skills of team members and their industry knowledge base. Understands the details of Healthcare Reform, HIPAA, COBRA and other legislation, which affects the business unit; guides the client in the execution of the appropriate steps to meet regulatory requirements. Validates decisions made by clients meet compliance guidelines as it relates to ACA (affordability, minimum coverage, preventive care, etc.) Attains further education, coursework and skills development opportunities to obtain professional designations in their field of expertise. What You'll Need: A college degree is an advantage but not a requirement Life, Health & Accident License required At least 3 to 5 years of industry knowledge is required, to include experience in medical benefits and ancillary lines of coverage Strong tactical skillset General understanding of technical concepts - self-funding, different carriers solutions, etc. Strong relationship skills Ability to execute Self-starter - Ability to work independently with little oversight Intuitiveness - knowing when to loop in Client Executive and leadership for escalated issues Ability to oversee CSA's and provide general tactical oversight Project management skills - ability to work with internal and external partners to deliver results timely. Who You Are: Energetic with a desire to learn new skills Strong organizational skills with ability to transition quickly from one job to another Ability to problem solve, think logically and work independently Ability to demonstrate a positive attitude and lead by example consistently Works well under pressure and meets established deadlines Strong verbal and written communication skills Strong interpersonal skills with a collaborative approach Ability to manage time-sensitive projects Ability to guide others in a professional manner and serve as a mentor to subordinates

- Responsible for oversight of customer service activities including response to customer inquiries, quotations and order entry. - Audit order entry process to ensure that customer requirements are being met quickly, accurately and completely. - Use ACE techniques to monitor performance and implement process improvements - Lead team of Customer Service representatives to provide exemplary customer service to both internal and external customers. - Identify training needs and provide support to improve skills within the department. - Promote customer-focused activity throughout the organization. - Work closely with customers, outside sales and various other departments to meet customer requirements - Work environment to include a blend of tactical and strategic decisions in a fast-paced setting with frequently changing priorities. Qualifications Do you have a Bachelor's Degree? Do you have a minimum of 3 years of supervisory experience? Knowledge of SAP ERP system? Previous customer service experience, outside sales experience, familiarity with ACE tools? Additional Information All your information will be kept confidential according to EEO guidelines. Direct Staffing Inc

Job Description WE'RE HIRING! If you love data and are looking for unlimited growth opportunities, we want to talk with you about joining Further. Further is a data, cloud, and AI company whose focus is helping companies turn raw data into the right decisions. We have an award winning culture of extraordinary people. Our purpose is to enable people to thrive so that businesses can thrive. We believe that the work you do should matter - it should be meaningful to you professionally and personally, and it should have a positive impact on both you and our clients. If this sounds exciting to you, let's chat! CLIENT SERVICES DIRECTOR What experience should you have: 10+ years of experience in client services and/or account management, preferably in a professional consulting environment. At least 5 years of experience with data, cloud, and AI solutions, either in a leadership role, as a practitioner, or in a consulting setting. Proven track record of growing accounts, demonstrating a focus on revenue expansion rather than just account maintenance. Expertise in understanding and solving complex client problems, with a focus on creating practical, strategic roadmaps that connect our services to a client's long-term business goals. Strong consultative selling approach, with a focus on delivering value-driven solutions to VPs and C-suite level stakeholders. What you'll be doing in this role: Establish and nurture relationships with key client stakeholders, serving as the main point of contact and providing proactive communication. Collaborate with internal experts to develop tailored, data-driven solutions that align with the client's strategic objectives. Conduct discovery sessions with clients to identify opportunities for growth, and articulate Further's value proposition in terms of measurable business impact. Develop and execute account growth strategies, identifying and pursuing opportunities to expand existing client accounts Provide high-level oversight on client projects to ensure strategic alignment and successful delivery while balancing short-term client needs with long-term goals. Collaborate with internal experts to develop tailored, data-driven solutions that align with the client's strategic objectives and deliver measurable business impact. What you'll need to accomplish in your first year: Grow key accounts by proactively identifying and closing upsell and cross-sell opportunities. Establish yourself as a trusted advisor to C-suite and VP-level clients, successfully leveling up relationships and becoming an indispensable partner. Successfully lead the delivery of client projects, ensuring alignment with strategic goals and achievement of key milestones. Our total rewards program is designed for your protection, peace of mind, and overall well-being. In addition to our outstanding basics, we offer a net-zero cost medical option, company contributions to your HSA, fertility support, fully-paid parental leave, a monthly stipend for your lifestyle spending account, and much more. Apply today or check out all our opportunities! #LI-Hybrid By submitting your application, you consent to our collection, processing and disclosure of the contained personal data in accordance with our data practices. If you are a resident of the U.S. state of California, you can read about our data practices and your related privacy rights here. If you are a resident of the European Economic Area, Switzerland or the United Kingdom, you can read about our data practices and your related privacy rights here.

Your Passion. Your Purpose. If you're here, you're looking for something more. More opportunity, more impact, more purpose. At Rehmann, each and every one of our associates plays a pivotal role in the Firm's success. When you join our team, you can count on exceptional support, encouragement, and guidance from your colleagues and from leadership. No matter where you want to go in your career, Rehmann can help you get there. Whether you're in the early stages of your professional journey or you're further down your path, we're focused on helping you achieve your goals - whatever they may be. When you join Rehmann, you are part of a culture that Puts People First and aims to help everyone reach their fullest potential. Let us show you all the ways we can Empower Your Purpose. To learn more about Rehmann, visit: ******************************** Job Description: How You Will Make an Impact at Rehmann: Developing and implementing innovative solutions for our clients' financial and business needs Bringing proactive, fresh ideas to assist our clients in meeting their goals and aspirations Preparing, supervising and reviewing detailed accounting functions and work papers Building relationships internally to foster a culture of teamwork and collaboration Identifying opportunities to introduce other Rehmann specialists to existing clients Contributing to the success of our clients' organizations Providing direction and new challenges to associates on your team Mentoring associates as they navigate their career paths Developing deep and meaningful relationships in the business community Your Desired Skills, Values & Experiences: 5+ years of accounting and consulting experience Proven technical acumen for accounting and consulting engagements that position clients for success CPA or other related certifications preferred Experience in manufacturing and/or distribution industry preferred Expertise in job costing, variance analysis, inventory management, sales & use tax and logistics accounting a plus Track record of developing profitable, sustainable client relationships Knowledge of business operations and interest in working with clients to sustain growth and enhance profitability Familiarity with accounting technology solutions Outstanding client service and communication skills Highly motivated and results oriented Desire to develop unique business solutions in a team-based environment Passion for coaching others to higher levels of performance Commitment to continuous learning and development Out-of-the box thinking and an entrepreneurial spirit A new perspective and new ideas allowing us to continuously improve Unwavering integrity in all situations We Put People First in all that we do. Our associates are our greatest assets and we provide programs and benefits that encourage growth and development and align with their needs and goals. This includes benefits focused on physical and mental health, paid time off for volunteering and diversity-related activities, flexible work arrangements, and more. When you join Rehmann, you become part of a firm dedicated to helping Empower Your Purpose, whatever it may be. Rehmann is an Equal Opportunity Employer.