Customer success manager jobs in Rohnert Park, CA

About the Company Our client is leading Strategic Management and Information Technology company, recognized as a global leader in digital services. With offices in 60 countries, they navigate digital transformation through cutting-edge AI, cloud, and automation solutions. About the Role Client Partner will manage a portfolio of existing clients within the High Technology Industry. P&L responsibility typically in the $30M-$70M portfolio range Accountable for revenue growth, client satisfaction, and overseeing delivery excellence. Work at the intersection of business transformation and digital innovation (i.e: modernization, transformation, Applications, Cloud, AI-enabled insights, and digitization) to clients. Responsibilities Nurture client relationships Foster Business Development efforts Serve as the primary relationship leader for client stakeholders. Qualifications Bachelor's degree or higher; IT Services or Management Consulting account management experience Track record managing High-Technology clients. Experience in building CXO-level relationships and developing large proposals. Note Work from home when not a client site Pay range and compensation package Competitive pay, as a full-time employee you are also eligible for the following benefits: Medical/Dental/Vision/Life Insurance Long-term/Short-term Disability Health and Dependent Care Reimbursement Accounts Insurance (Accident, Critical Illness, Hospital Indemnity, Legal) 401(k) plan and contributions dependent on salary level Paid holidays plus Paid Time Off Equal Opportunity Statement Important Note: Our client is unable to provide immigration sponsorship for this role at this time. Candidate must be visa independent.

Director of Delivery and Client Services: Hi-Tech (Digital Transformation | Cloud Consulting) About the Opportunity Vibe Talent has been exclusively retained by a rapidly growing, cloud-focused technology consulting organization to hire a Director of Client Services to serves as it's Client lead for Delivery and Expansion in the Bay Area. This is a high-impact leadership role responsible for overseeing enterprise client relationships, leading digital transformation initiatives, and ensuring successful delivery across multi work-stream programs in the Hi-Tech arena. This role is ideal for someone who thrives at the intersection of consulting, cloud technology, digital modernization, and executive client management. You'll shape strategy, influence outcomes, and lead teams delivering innovative transformation programs for large, tech-forward organizations. What You'll Do: Serve as the executive partner to enterprise clients, ensuring long-term success and program delivery excellence Lead complex digital transformation, cloud modernization, and engineering-driven initiatives Manage cross-functional consulting and technical teams across multiple workstreams Drive account expansion opportunities, including new initiatives, upsell, and strategic program growth Own client satisfaction, delivery quality, and overall engagement health metrics Collaborate with senior leadership on service strategy, delivery frameworks, and continuous improvement Represent the organization as a trusted advisor in technical and business transformation discussions What We're Looking For: 8+ years in technology consulting, digital transformation leadership, or cloud consulting delivery leading complex work-streams while growing client relationships through outcome based consulting Proven success leading enterprise-scale transformation programs (cloud, software modernization, engineering, data, or platform initiatives) Strong background working within consulting firms, cloud consultancies, or high-growth professional services environments Experience overseeing multi-workstream project teams and delivering high-impact technology programs Exceptional communication and executive stakeholder management skills Ability to translate technical concepts into business value and strategic outcomes Based in the San Francisco Bay Area or able to operate locally in a hybrid capacity Why This Role Is Compelling High autonomy and ownership over enterprise-scale client programs Opportunity to shape delivery strategy within a modern, cloud-native consulting environment with the most prestigious of client bases Work directly with senior leadership on innovation, client strategy, and service evolution Rapidly growing organization with a strong culture of excellence, transformation, and outcome-driven consulting

Who We Are: Founded in 2019 by seasoned industry pioneers, CFO's Domain provides Accounting, Finance, and Business Intelligence Consulting and Recruiting solutions to Fortune 1000, middle-market and high-growth companies. We were built on the premise that work is just one part of life and we understand that work lives and personal lives co-exist. As such, our purpose is very simply to improve the quality of the lives of those who we serve. What We Are Looking For: We are looking for a well-networked, proven, and experienced Client Services Director with an appetite to master their craft through hard work, determination, and the application of their talents to our growing organization. This role will contribute to our rapidly growing organization by increasing our business development capacity. As an organization with shared core values, we are looking for a candidate that will model the following in their role: Core Values: Perpetual Growth - seeks to understand how they can constantly improve, asks for feedback, and works on developing their skill set outside of the office. Adaptation - embraces the dynamics of the role and is comfortable adapting to new and changing responsibilities to serve the business. Empathy - seeks to first understand and then be understood. Accountability - assumes ownership over processes they participate in and takes responsibility for promoting our company's brand in a positive light. Integrity - is radically transparent to allow for clear alignment of expectations, does what they say will do and what is expected of them, is consistently reliable and dependable in the execution of their roles and responsibilities. Sales: Set client meetings (phone, video conference and in-person meetings as directed) through a variety of means but not limited to cold calling, cold emails, LinkedIn messages, referrals, reference calls, and reverse recruiting calls. Execute client meetings (phone, video conference and in person meetings) - there will be an expectation to execute a minimum of 20 meetings per week. Scope project opportunities and deploy consultants to execute client work. Actively project manage ongoing client engagements. Deliver solutions to projects that are interrupted by client or consultant related challenges. Take detailed meeting notes and upload them into the respective CRM system. Execute intake calls for temporary engagement and direct-hire opportunities. Build a qualified network of high potential sales prospects. Research sales prospects to verify updated job titles and companies. Contribute to writing, editing, and posting copy on LinkedIn to attract and provide value to potential buyers. Add qualified client contacts to our CRM. Stay up to date on recent and relevant trends impacting accounting & finance and the industries we operate in. Attend qualified networking events + company sponsored/hosted events (including helping to organize these events). Candidate Requirements: 10+ years of Accounting, Finance, management consulting or executive level staffing sales experience. Excellent communication skills, both orally and written. Analytical, thoughtful, and intellectually curious. Accountable, dependable, has integrity, and is consistently reliable. Can work independently and is self-motivated. Personable, confident, and friendly phone presence. Proactive, takes initiatives, and adapts to new responsibilities and shifts in focus easily. Extremely detail oriented. Bachelor's Degree Required (MBA and/or CPA preferred). Must be commutable to the SF Bay Area.

Are you looking for an opportunity to support a leading community and private bank serving Bay Area businesses, nonprofits, and individuals? Bank of San Francisco is seeking a Relationship Manager, Commercial Banking to become a critical part of our team. Location: San Francisco, CA Job Responsibilities: Develop and manage new and existing client relationships through superior client service. Keep up to date with local bank competition and community involvement. Act as personal concierge for all commercial banking clients, anticipating their needs and exceeding expectations. Meet established goals by keeping up to date on all Bank products and services, and recommending appropriate products and services to each client. Meet clients in person or on calls, demo products available to the client, and provide assistance with product setup. Collect and analyze information to determine credit worthiness of prospects; present loan recommendations to the Bank's Chief Credit Officer and loan committee(s) as appropriate. Establish, and negotiate when necessary, credit terms including cost, repayment method and schedule, and collateral. Take responsibility for processing and maintaining all loans in the portfolio (e.g., ensure loans are properly risk-rated, borrowers' financial reporting and payments are current). Represent the Bank at community, networking, and trade association functions. Team up with internal partners to enhance the client experience, through continuous improvements. Requirements: College or advanced degree in business or related field, or equivalent work experience. Operational knowledge of commercial banking services and regulations (e.g., credit; depository, cash management and loan products; BSA/AML). Knowledge of and ties to the San Francisco/Bay Area market. Excellent oral and written communication skills with absolute discretion. Proficiency with Microsoft Office, specifically Word and Excel; knowledge of Salesforce. Ability to organize and prioritize amid change. Strong credit and analytical skills. Attention to detail is critical. A high level of client service and interpersonal skills to communicate effectively throughout the Bank and to represent the Bank positively at all times. To apply please send your resume or inquiry to Sue at ************************** Base salary $110,000 - $160,000 with a highly competitive no cap incentive plan. BSF is an Equal Opportunity Employer. Recruitment, placement, and promotions are conducted without regard to an individual's race, color, religion, sex, national origin, age, physical handicap, veteran status or sexual orientation, or any other classification protected by Federal, State, and local laws & ordinances. We will consider qualified candidates with criminal history in a manner consistent with the requirement of the San Francisco Fair Chance Ordinance. All qualified applicants are encouraged to apply.

We're supporting a fast-growing company developing advanced AI-driven laboratory automation systems who are looking for an Engagement Manager to bridge deep scientific expertise with strategic, executive-level engagement. This organisation is building intelligent robotics platforms that dramatically increase experimental throughput for life-science R&D teams, and they're looking for someone who thrives in high-ownership environments and wants to contribute to an ambitious mission in biotech and automation. This would be a full time, onsite position in SF with relocation packages available. Travel is required, up to 25% - 50% to major biopharma hubs such as Boston, San Diego, Seattle, and around SF. Key Responsibilities: Own the full customer lifecycle from pre-sales engagement through deployment and post-deployment expansion, serving as the primary liaison to senior scientific and pharmaceutical stakeholders. Embed with customer teams to map workflow bottlenecks, define requirements, and develop deployment plans with clear technical deliverables and success metrics. Manage multiple customer programs simultaneously, coordinating across internal engineering, product, and operations teams to ensure timely, high-quality delivery. Develop and measure customer success KPIs, using insights to shape scalable playbooks and influence product direction. Navigate comfortably between high-level strategic discussions with VP/C-suite leadership and hands-on workflow details with lab scientists, articulating technical concepts in terms of business value. Key Qualifications: Strong technical foundation in biological or life sciences, including 2+ years of wet-lab research experience and an understanding of end-to-end pharma R&D workflows. 3+ years of customer-facing experience in management consulting (MBB/LEK preferred), biotech/pharma business development, or technical deployment roles requiring executive-level communication. Demonstrated success leading complex customer engagements with rapid decision cycles, multi-layer stakeholder management, and cross-functional coordination. Excellent communication skills with the ability to interface credibly with both scientific and business audiences. Startup mindset with strong ownership, comfort operating in ambiguity, and willingness to work onsite 5 days per week in San Francisco with 25-50% travel to major biopharma hubs. Bonus: experience in early-stage startups; exposure to robotics, hardware, or software engineering teams. By applying to this role you understand that we may collect your personal data and store and process it on our systems. For more information please see our Privacy Notice ***********************************************************************************************

Engagement Manager - Decision Science Fractal is a strategic AI partner to Fortune 500 companies with a vision to power every human decision in the enterprise. Fractal is building a world where individual choices, freedom, and diversity are the greatest assets. An ecosystem where human imagination is at the heart of every decision. Where no possibility is written off, only challenged to get better. We believe that a true Fractalite is the one who empowers imagination with intelligence. Fractal has been featured as a Great Place to Work by The Economic Times in partnership with the Great Place to Work Institute and recognized as a ‘Cool Vendor' and a ‘Vendor to Watch' by Gartner. Please visit Fractal | Intelligence for Imagination for more information about Fractal. Fractal is looking for a proactive and driven Engagement Manager - Decision Science to join our Decision Science Consulting team in the Bay Area, CA. In this role, you will help power measurable outcomes for leading technology organizations, leveraging cutting-edge GenAI, Data Science, Engineering, and Behavioral Science capabilities. This is a perfect opportunity for someone who combines consulting-grade systems thinking, strong problem-solving, effective communication, and thought leadership to help our clients solve their most strategic business problems. The ideal candidate will fit well with our key values i.e. someone who is humble, hungry and smart. Key Responsibilities Serve as the primary point of contact for senior client stakeholders as strategic partner. Lead delivery of complex analytics and AI-driven programs, ensuring quality and timely outcomes. Proactively innovate solutions leveraging decision science, behavioral insights, and emerging AI capabilities. Foster collaboration across multi-disciplinary teams and drive delivery excellence. Identify opportunities to deepen client relationships and expand engagement scope. Contribute to thought leadership and practice growth initiatives. Core Requirements (Must Have) 10-14 years of experience in analytics consulting or decision science leadership roles. Proven ability to manage senior client relationships and deliver complex programs. Strong problem-solving mindset with first-principles thinking. Established subject matter expert in 1 or more of the following - data science, digital marketing, behavior science, GenAI, product management, software development with strong familiarity or interest in remaining fields Excellent communication and team leadership skills; ability to mentor and build high-performing teams. Culture fit: Humble, Hungry, Smart (HHS) with a collaborative approach. Preferred Skills (Good to Have) Familiarity with SQL and Python for problem-solving (hands-on). Exposure to consulting frameworks e.g. 5-whys, issue tree, prioritization matrix Exposure to project management frameworks e.g. agile, waterfall, scrum Exposure to product management concepts e.g. PRD, backlog grooming, user stories Experience in digital analytics, experimentation, and data-driven decision-making. Understanding of Adobe Analytics concepts and digital data structures. Exposure to standard ML techniques (e.g. regression, clustering, experimentation, forecasting). Interest in emerging GenAI applications and trends. Location Bay Area, CA (onsite ~3 days/week) Equal Opportunity Employer Fractal provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Pay The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Fractal, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is: $120,000 to $185,000. In addition, for the current performance period, you may be eligible for a discretionary bonus. Benefits As a full-time employee of the company or as an hourly employee working more than 30 hours per week, you will be eligible to participate in the health, dental, vision, life insurance, and disability plans in accordance with the plan documents, which may be amended from time to time. You will be eligible for benefits on the first day of employment with the Company. In addition, you are eligible to participate in the Company 401(k) Plan after 30 days of employment, in accordance with the applicable plan terms. The Company provides for 11 paid holidays and 12 weeks of Parental Leave. We also follow a “free time” PTO policy, allowing you the flexibility to take time needed for either sick time or vacation.

The ideal candidate will be able to appropriately identify the needs of both new and current customers in order to aid customers in their success using our product. This will be done by developing an appropriate level of communication with clients and internal team members to better understand and mitigate any issues the customers may face. Responsibilities Work cross functionally within the company to communicate with all stakeholders in customers' success Create and maintain relationships with customers to better understand and achieve their needs Make visits to our customers to identify opportunities for growth within our platform Manage all reporting about the health of customers' accounts Qualifications Previous account management experience Articulate and well accustomed to a client facing role Willingness and ability to travel

Who we are At Domino, we build software that helps the largest, AI-driven organizations build and operate advanced data science and AI solutions at scale. Our platform integrates a streamlined model development environment, MLOps capabilities, and novel features for collaboration, reuse, and reproducibility - all of which make data science teams more productive, reduce time to value, and ensure compliance. Our customers - like Johnson & Johnson, GSK, Bristol Myers, UBS, FINRA and the US Navy - are using our software to solve some of the most important challenges in the world, such as developing new medicines, securing our financial markets, or protecting our country. Backed by Sequoia Capital, Coatue Management, NVIDIA, Snowflake and other leading investors, we have been in business for a decade but are still a small team operating with the spirit of a startup. Especially in the world of AI today, we believe that the future is still being invented - and we want to be the ones building it. For more information, visit ************* What we are building The Customer Experience organization plays a key role in Domino's continued growth as a startup and ensuring we help our customers achieve their data science goals. As a Customer Success Manager (CSM) at Domino, you will be responsible for maintaining and growing relationships with our company's clients. You will serve as the main point of contact for clients, ensuring their needs are met and their expectations are exceeded. Your primary goal will be to maximize client satisfaction, retention, and revenue generation. What your impact will be Represent Domino during a pivotal period in the customer's lifecycle; understand and speak to Domino's value proposition in an increasingly competitive and crowded market Drive conversations and kick start migration conversations to drive Domino Cloud adoption among VPC and Onprem existing customers Work closely with the Scaled CS team to automate CS initiatives and bring a digital experience to listed accounts (roadmap updates, education updates, events, surveys) Demonstrate your Domino product expertise and ML Ops / AI knowledge to have meaningful, consultative conversations with customers throughout their renewal process Leverage data and insights alongside your understanding of the customer's goals to prescribe commercial terms that align with the needs of the business Identify and secure upsell opportunities where applicable, whether at renewal or mid-cycle Partner with the Sales Team to ensure on-time delivery of customer renewals without compromising the customer experience along the way Maintain and report an accurate forecast for all renewals in your portfolio Communicate to the business risks identified and develop resolution strategies, escalating wherever appropriate What we look for in this role 3+ years in a client-facing, pre or post-sales role Customer Success Manager, Account Manager, Project Manager Preferably in a SaaS/AI environment Experience in relevant products in the market such as Cloudera, Databricks, Sagemaker, Google, SAS or other MLAnalytics Solutions, Docker, Kubernetes Multi-tasking: you will manage ~10 accounts, sync with the Digital Experience, PS and Support teams within our org and Sales, Product, Eng etc. for overall customer and company success Technical aptitude to understand Domino's portfolio Customer management - drive customers through success ensuring retention and expansion High level of comfort speaking with executives and procurement at Enterprise companies Proven track record of exceeding goals Desire to work in a fast-paced, collaborative environment with peers who challenge you to grow Bias toward action SFDC and CRM tools proficiency What we value We strongly believe in the value of growing a diverse team and encourage people of all backgrounds, genders, ethnicities, abilities, and sexual orientations to apply We value a growth mindset. High-performing creative individuals who dig into problems and see the opportunities for success We believe in individuals who seek truth and speak the truth and can be their whole selves at work We value all of you that believe improving is always possible. At Domino, everything is a work in progress - we can do better at everything We emphasize an environment of teaching and learning to equip employees with the tools needed to be successful in their function and the company #LI-Remote

DocMatter is an ambitious, growth-stage company that is changing the face of collaboration for the medical community and is hiring exceptional individuals that want to contribute to that mission. We are fast becoming a household name among clinicians worldwide who consistently rely on the DocMatter platform to connect with their peers, learn from experts, gain insights, and stay up to date with the latest clinical data, best practices, and therapeutic innovations in medicine. Our goal is to bring our innovative platform to every clinician in the world. As a senior member of our Customer Success Team you will be responsible for leading account strategy and providing ongoing support to our customers in the life sciences space. We are building true partnerships with our customers. To be successful in this role, you must have an exceptional ability to translate the DocMatter value proposition into actionable account plans and collaborate effectively with the teams implementing and supporting these account plans, while maintaining relationships with senior customer stakeholders. Key Responsibilities Executive Relationship Management : Build and maintain strong, trusted relationships with senior stakeholders across Medical Affairs and Commercial functions at top-tier life science companies. Strategic Account Planning : Develop and execute tailored success plans that align customer business objectives with DocMatter capabilities. Value Realization: Drive usage, satisfaction, and measurable value creation through onboarding, enablement, strategic alignment, and ongoing engagement strategies. Upsell & Growth Strategy: Identify expansion opportunities within accounts, partner with Sales for upsell and cross-sell motions, and help develop long-term growth roadmaps. Cross-Functional Collaboration : Partner with Product, Clinical Engagement, Sales and Medical Affairs teams to ensure customer needs are met and exceeded. Lifecycle Management: Lead QBRs, executive check-ins and reporting Risk Mitigation : Proactively identify and manage risks to contractaccount retention and client satisfaction. Requirements Qualifications 5+ years of experience in Customer Success, Account Management, or Strategic Partnerships with experience working in the pharmaceutical or life sciences industries. Deep understanding of the internal operations and approaches to decision making of life sciences companies from both the Medical and Commercial perspectives. Experience mapping and managing relationships with front-line individual contributors, managers, and senior and executive-level stakeholders. Strong knowledge of the enterprise SaaS customer lifecycle-including onboarding, adoption, value realization, renewal, and expansion phases-and how to apply customer success methodologies across each. Track record of meeting client revenue targets. Strong strategic critical thinking and problem-solving skills. Excellent communication, presentation, and interpersonal skills. Highly agile thinker-comfortable adapting strategies quickly, operating in ambiguity, and iterating in response to real-time feedback. Strong track record of success in small, fast-paced teams where collaboration, initiative, and ownership are critical. Bachelor's degree required. Benefits DocMatter provides a peer-to-peer collaboration platform that facilitates knowledge transfer across a global network of highly engaged healthcare professionals to drive life-changing patient outcomes. We are well on our way, but new hires are early enough that you will still be able to play a pivotal role in advancing our mission. Our employees are passionate about elevating the practice of medicine and our leadership team has a breadth of experience across industry, software, and research. Come join some of the smartest minds tackling one of the great opportunities to advance the global medical field! Benefits Series A equity Medical, dental, vision, and life insurance 401(k) retirement plan PTO and company holidays Fitness stipend Compensation The base salary range for this position is $110,000-$180,000 annually. Actual compensation will be determined based on factors such as skills, experience, and location. This role may be eligible for other forms of compensation, including a variable bonus and/or equity awards.

About us Scribe is where exceptional people come to do the best work of their careers. More than 94% of the Fortune 500 use Scribe to ensure work gets done right, and see how to do it even better. Our Workflow AI platform automatically captures and optimizes workflows so teams work smarter, faster, and more consistently. We're growing fast - since our founding in 2019, we've grown to over 5 million users across 600,000 businesses. Based in San Francisco, we've been named a LinkedIn Top Startup, are valued at over $1 billion, and are backed by leading investors. Join us in our mission to uplevel how people do work. How we work We are builders aspiring to master our crafts. We care deeply about our teammates and want to win, together. We embrace the following values: Accelerate impact Raise the bar Make our users heroes Clear is kind Rapid learning machine One team one dream About the role Scribe is seeking a Customer Success Manager to join our growing Go To Market team, supporting our customers in the Mid-Market segment. In this role, you'll be responsible for onboarding new Enterprise customers and driving adoption throughout the customer lifecycle, culminating in seamless renewal events. You'll also be responsible for driving expansion opportunities within existing customers by identifying new use cases and teams and successfully introducing Scribe solutions. You'll report to the Head of Customer Success and can be based anywhere in the US or Canada. What you'll do Act as a primary point of contact for Enterprise customers using Scribe across a variety of geographies, industries and use cases. Successfully onboard new customers to Scribe by supporting account setup, planning and enablement that is tailored to their business needs. Draw on your product expertise to advise customers on best practices and facilitate the most effective use of Scribe. Identify signals and craft necessary interventions to ensure strong adoption of Scribe and progress towards the customer's goals, leveraging both tailored and scaled approaches. Assess activity data and calculate and communicate ROI to customers based on real business results. Engage directly with Scribe champions to drive adoption and uncover expansion opportunities within their organizations. Manage contract renewals to maintain best-in-class customer and revenue retention, and provide a seamless customer experience. Partner closely with Account Executives to execute against growth opportunities within your portfolio. Collaborate with Scribe Product, Marketing, and Support team members across initiatives to surface relevant customer insights and feedback. Spearhead strategic projects to continuously improve key metrics: adoption, retention, and expansion. You could be a great fit if You are passionate about Scribe, and even more passionate about helping customers be successful using the tool. You describe yourself as “techno-functional” - you've worked with SaaS applications before and you're an expert in not only how features work, but how they can be applied to business challenges. You're curious, and always asking the question behind the question - what is the customer really trying to solve for? How does this feature really work? You aspire to be world-class in your craft and you want to be surrounded by others who are sprinting towards that goal. You like putting ideas into action and measuring results. You're driven to constantly improve your game. You are organized and self-motivated to hit goals, and are not overwhelmed by aggressive targets. Unknowns and change inspire you, and you are excited about building processes alongside a scrappy team. Qualifications 3-6 years of relevant work experience, interest in building new skills and continued career growth at a fast-paced start-up. Experience in customer-facing roles such as customer success, account management, or sales for a SaaS solution. (Strongly preferred: CS experience owning subscription renewals and expansion targets.) Engaging presentation skills, understanding of business challenges, and ability to connect with and influence others. Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences. Excellent organizational and time-management skills, with the ability to coordinate meetings and deliverables across a large volume of customers. Strong problem-solving skills, with the ability to recognize common business problems and suggest solutions. Passion for technology and the ability to quickly learn new SaaS software applications. A positive attitude and a willingness to go the extra mile for customers. Excited by the opportunity to wear many hats and grow with our company. Full-Time US Employee Benefits Include Some of the nicest and smartest teammates you'll ever work with Competitive salaries Comprehensive healthcare benefits Equity in a hypergrowth startup Flexible PTO 401k Parental Leave Commuter Benefits (SF office employees) WFH Stipend Compensation $120k - $150k OTE (San Francisco, New York, Seattle) + equity + benefits $100k - 130k OTE (Other US locations) + equity + benefits Compensation will be determined based on a candidate's level of experience and location. At Scribe, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. We believe this benefits not only our employees but our product, customers, and community as well. Scribe is proud to be an Equal Opportunity and Affirmative Action Employer.

Crusoe's mission is to accelerate the abundance of energy and intelligence. We're crafting the engine that powers a world where people can create ambitiously with AI - without sacrificing scale, speed, or sustainability. Be a part of the AI revolution with sustainable technology at Crusoe. Here, you'll drive meaningful innovation, make a tangible impact, and join a team that's setting the pace for responsible, transformative cloud infrastructure. About This Role: We are seeking a highly motivated and skilled Senior Customer Success Manager with a strong background in customer engagement and a deep technical understanding of cloud computing, AI, and ML. This role is pivotal in ensuring that our clients maximize the value of our solutions, guiding them through the technical complexities and empowering them with the tools and knowledge to achieve their business and sustainability goals. This is a full-time position. What You'll Be Working On: Customer Relationship Management: Develop and maintain strong, long-lasting customer relationships, understanding their business needs and technical requirements. Customer Advocacy: Work on case studies to highlight customer successes. Technical Liaison: Act as the bridge between our clients and our technical team, ensuring clear communication and alignment of goals. Technical Guidance and Support: Provide technical guidance and support to customers in the implementation and optimization of our cloud-based AI and ML solutions including Kubernetes solutions. Performance Monitoring and Reporting: Conduct regular reviews and report on customer progress, ensuring the achievement of key performance indicators and return on investment. Customer Journey Coordination: Coordinate with the product and engineering teams to define customer journeys, challenges, and opportunities. Industry and Technical Awareness: Stay up-to-date with industry trends, technical advancements, and regulatory changes to provide strategic advice to clients. Customer Training: Deliver training sessions and workshops to customers on the use and benefits of our products and services. Issue Resolution: Address and resolve customer concerns, ensuring high levels of customer satisfaction and retention. What You'll Bring to the Team: Educational Background: Bachelor's degree in Computer Science, Engineering, or a related field. Advanced degree preferred. Professional Experience: Proven experience in customer success, technical account management, or a similar role in a technology-driven environment. Technical Proficiency: Strong technical foundation in cloud computing platforms, AI, and ML technologies, with the ability to communicate complex concepts in simple terms. Interpersonal Skills: Excellent interpersonal, communication, and presentation skills. Relationship Building: Demonstrated ability to build relationships at all levels within an organization. Adaptability: Comfortable working in a fast-paced environment with ambiguous and/or iterative fact-sets. Benefits: Hybrid work schedule Industry competitive pay Restricted Stock Units in a fast growing, well-funded technology company Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents Employer contributions to HSA accounts Paid Parental Leave Paid life insurance, short-term and long-term disability Teladoc Pet-friendly offices 401(k) with a 100% match up to 4% of salary Generous paid time off and holiday schedule Cell phone reimbursement Tuition reimbursement Subscription to the Calm app Company paid commuter benefit; $200 per pay period Compensation: Compensation will be paid between $140,000 and $165,000 + Bonus. Restricted Stock Units are included in all offers. Compensation will be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny. Customer Success Managers (CSMs) at Klaviyo are a critical part of our success and the success of our customers. We take the success of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills, and in the process, consistently exceed customer expectations. We are looking for CSMs who are passionate about providing the best experience to customers who are scaling their businesses with Klaviyo. This is a great opportunity for someone with a passion for customer success, has strong technical skills, and a previous background in email marketing or general strategic marketing solutions. We are very interested in individuals who have a track record of finding creative solutions to unique problems, who thrive in challenging situations and want to apply these skills to solve for our customers using our software. How You'll Make a Difference Be passionate about your customers' success and establish yourself as the trusted advisor for ~20 customers Develop tailored success plans to drive adoption of the Klaviyo platform and ensure your customers achieve their goals Identify and recommend additional Klaviyo products to help increase revenue for your customers Proactively review customer performance, address any open issues, and ensure consistent messaging and appropriate escalation. Work cross functionally across Onboarding, Customer Growth, and internally facing teams to solve for customer goals and create a great customer experience Work to set priorities and establish a plan for to resolve open issues in a timely manner Provide customers with a combination of both strategic guidance and tactical support Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies to reach their goals. Contribute feedback to Product on product improvements to enhance customer engagement. Contribute to a positive team environment of collaboration, customer empathy, equality and inclusion. Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up. Who You Are 2+ years of customer success experience with a track record for building and nurturing relationships with multiple stakeholders on an account at a time. Experience explaining how to reach key goals using software with end users A track record for creative problem solving for customers and end users. Experience in marketing or advising customers on marketing strategy. Comfortable discussing account renewals, upgrades, and cancellations Thrives in a collaborative environment Excellent organizational and project management skills. Excellent communication skills via phone, video conference and email. Curious and eager to learn Able to adapt in a quickly changing environment Experience with: Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint Track record managing customer relationships through Salesforce or similar CRMs Experience using email marketing platforms and E-Commerce platforms a plus You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient. We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$72,000-$108,000 USD Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls. By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Dealpath is looking for a self-motivated Customer Success Manager to join our growing team in San Francisco, CA! As a Customer Success Manager, you will play a critical role in ensuring our customers adopt and utilize Dealpath to its utmost capabilities. You're excited about this opportunity because you'll: Interact with customers to learn how their business works, define success criteria, and build out a customer journey to help them reach their business goals Train, onboard, and support our customers in their usage of Dealpath in an effort to ensure adoption Produce and deliver web-based and in-person training seminars for customers Field phone and email based support inquiries from customers Assist with the creation of self-service documentation and video-based training materials Work cross-functionally with Dealpath's Sales, Marketing, and Product teams to relay customer use cases, develop success assets, and resolve product escalations Ensure the retention, growth, and satisfaction of a portfolio of customer accounts Help the Customer Success team build out process and success metrics to accelerate the scaling of this function We are excited that you are: A self-motivated team player, ready to embrace a fast paced, high-growth environment Able to effectively partner, collaborate, and communicate with technical and non-technical colleagues Always thinking of new ways to effectively serve customers and improve the Customer Success team's internal processes Resourceful and not afraid to try out-of-the-box approaches to resolve complex issues Qualifications: Bachelor's degree or higher 1-5 years of customer success and/or account management Strong written and verbal communication skills, including comfort with presenting to senior executive audiences Empathy for customers, and passion for helping them Demonstrated ability to manage ambiguity and apply problem-solving skills High attention to detail and accuracy Strong knowledge and proficiency in Excel / Google Sheets For Bonus Points: Experience working for an enterprise SaaS company Experience servicing commercial real estate firms Interest in commercial real estate Familiarity with SQL and Salesforce The Perks & Culture: Medical, dental, and vision insurance. Health Savings Account (HSA) & Flexible Spending Account (FSA) options. 401(k) retirement plan. Paid Parental Leave. Flexible Time Off (FTO) policy. Commuter benefits program. Monthly wellness reimbursement to support physical and mental well-being. Hybrid Work Policy, 3 days in office (Tues/Wed/Thur). The estimated pay range for San Francisco, CA candidates is $95,000 - $105,000 base, & $10,000 - $20,000 variable compensation. This position is also eligible for Dealpath's equity plan. Your compensation will be based upon several factors including your experience, qualifications, education, location, and the skills assessed in Dealpath's interview process. Your actual compensation will be confirmed in writing at the time of offer. Dealpath's compensation ranges are determined by current market data, so compensation data posted on our job posts may change as new market data becomes available. About Dealpath: Our mission is to empower real estate investment and capital markets with data and collaboration through purpose-built software. We believe that real estate is driven by people with information to shape the built world. Today, Dealpath is the industry's leading cloud-based deal management platform and expanding rapidly. Recent highlights include: surpassing $10 Trillion of transactions supported on the platform with leading firms like Blackstone, CBRE, Oxford, Nuveen, Bridge Investment Group, etc., recognized as the “Top Technology” at Global PropTech Awards, and expanding offices and teams in San Francisco and New York City. We're engineering an industry-defining company to power the largest asset class in the world into the future. Our company is led by an experienced team and backed by a combination of top tier venture capital firms and strategic industry partners including: Blackstone, Nasdaq, 8VC, JLL Spark, WTI, GreenSoil Investments, LeFrak, Milstein, Bechtel, and Morgan Stanley Expansion Capital. We value your voice! If you get excited about solving real business challenges and working closely with other smart folks in a winning culture - we'd love to meet you!

Job Description The future of AI - whether in training or evaluation, classical ML or agentic workflows - starts with high-quality data. At HumanSignal, we're building the platform that powers the creation, curation, and evaluation of that data. From fine-tuning foundation models to validating agent behaviors in production, our tools are used by leading AI teams to ensure models are grounded in real-world signal, not noise. Our open-source product, Label Studio, has become the de facto standard for labeling and evaluating data across modalities - from text and images to time series and agents-in-environments. With over 250,000 users and hundreds of millions of labeled samples, it's the most widely adopted OSS solution for teams working on building AI systems. Label Studio Enterprise builds on that traction with the security, collaboration, and scalability features needed to support mission-critical AI pipelines - powering everything from model training datasets to eval test sets to continuous feedback loops.We started before foundation models were mainstream, and we're doubling down now that AI is eating the world. If you're excited to help leading AI teams build smarter, more accurate systems - we'd love to talk. HumanSignal's customer base is growing exponentially, and you will be on the front lines of ensuring that these customers become passionate, lifelong partners. As a member of our Customer Engagement team, you'll be accountable for establishing deep customer relationships, driving revenue, hitting SLAs, and maintaining the quality standards that power breakthrough AI applications. You will work closely with HumanSignal's enterprise customers and frontier labs, driving end-to-end engagements from new projects and pilots, owning account execution, working cross-functionally to ensure our Label Studio platform and Data Creation Laboratory services are delivered consistently and on-time, and driving account growth. You are the primary contact between HumanSignal and our customers, working with and advocating for data leaders and engineering/operations teams who are pushing the boundaries of what's possible with AI. You have a strong interest in how purpose-built, human-created data can unlock novel AI capabilities. Your bias is towards finding not just one-off solutions, but repeatable and scalable ways to ensure we continually deliver excellence. You have a track record of managing customers to renewal, forecasting with precision, and supporting sales teams in driving expansion. And you are naturally empathetic and excel at building long-term relationships through diligent problem solving and thoughtful, strategic discussions. Within HumanSignal, you will work cross-functionally with Operations, Product, Sales, and our Data Creation Laboratory teams as the primary customer operations advocate. The blend of operations and customer management to drive our most important outcomes makes this a unique and exciting role at the heart of HumanSignal's mission to harness human intelligence to power the future of AI. The ideal candidate is customer-driven, analytical, empathetic, outcome-focused, and above all someone who drives and inspires results. You Will: Build and drive critical operational processes: the consistent, on-time delivery of Label Studio platform capabilities and Data Creation Laboratory services, and revenue growth for our customers Build and oversee operational levers with a relentless focus on SLA achievement and quality improvement Review, track, and improve operational performance with an obsession for continuous improvement Oversee onboarding and successful implementation for new customer projects Manage the long-term health of customers by identifying and preempting areas of risk or concern Partner with clients to understand operational issues and advocate for solutions with HumanSignal engineers Work directly with customers' engineering teams, partnering with customer-facing engineers and technical account managers Answer questions and address issues related to our platform, APIs, and data services Create an effective feedback loop between frontline operations, product teams, strategy, and customers Collaborate with stakeholders to improve processes for new and existing customers Ideally You'd Have: 4-9 years of total work experience, with experience in consulting or technical program management roles Associate / Senior Consultant / Engagement Manager experience at a top-tier consulting firm A technical background (education or professional experience with CS, Economics, Statistics, Engineering) A proven track record in B2B client-facing roles and expanding client relationships Ability to understand APIs, ML workflows, and data operations, and build great relationships with technical customers Excellent cross-functional collaboration skills Outstanding verbal and written communication abilities A track record of structured, analytics-driven problem solving A history of diligence and organization across multiple work streams An action-oriented mindset that balances creative problem solving with the scrappiness to ultimately deliver results Strong analytical, planning, and process improvement capabilities Experience with SQL and/or other database languages Nice to Haves: Prior experience at an API-driven technology company and/or managing technical customers Experience with data annotation, labeling platforms, or ML operations Understanding of how training data impacts model performance About HumanSignal At HumanSignal, we're building the infrastructure for the next generation of AI. Our Label Studio platform powers data operations for leading organizations worldwide, while our Data Creation Laboratories manufacture the purpose-built datasets that breakthrough AI applications require. We believe the next frontiers in AI won't be unlocked by scraping what's left on the web-they'll be built on human-created data that captures the complexity of how systems need to see, hear, reason, and react. Through controlled environments and operational excellence, we're enabling researchers and enterprises to innovate without being constrained by data availability. We work with frontier AI labs, Fortune 500 enterprises, and government agencies who are pushing the boundaries of what's possible with AI. Join us in building the data that will build the future. We are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity, or Veteran status. At HumanSignal we pay based on regional compensation market rate ranges across the globe. We are hiring for this role across North and South America as well as Europe. The base cash compensation range is $140,000 to $200,000 USD. These ranges are provided by market data and are in good faith. The final offer details are determined by several factors including candidate experience, expertise, as well as applicable industry knowledge and may vary from the pay ranges listed above.

HockeyStack is an Applied AI company on a mission to automate sales, marketing, and customer success for B2B companies. We build the most complete and accurate picture of the B2B buyer by integrating with every tool your team uses, partnering with third-party data providers, and deploying custom AI research agents. We use this data to power applications that automate high-value, high-complexity workflows across the go-to-market and revenue teams. Our core products include: Marketing Intelligence - instantly answers questions like “What led to that sudden drop in pipeline?” Account Intelligence - surfaces next-best actions to help reps move target accounts toward conversion Since launching in January 2023, we've come through Y Combinator, raised a $20M Series A led by Bessemer. We're growing 3× year-over-year, have hit multimillion ARR, and process over 60 TB of GTM data monthly. Based at our San Francisco HQ, we operate fully in-person, move fast and hire people who are ready to win. 🚀 Your Mission As Customer Enablement Manager, you'll own the creation and execution of enablement programs that help customers adopt HockeyStack, maximize value from the platform, and drive change management across their organizations. Sitting at the intersection of Customer Success and Data Analytics, your mission is to ensure customers not only understand how to use HockeyStack, but also how to leverage it strategically in their GTM motions. You'll be responsible for scaling customer education through engaging content, a world-class knowledge base, and impactful training for both customers and internal teams. This is a highly visible role that will shape how we drive adoption, retention, and business outcomes as HockeyStack scales worldwide. 🔧 What You'll Do Create engaging educational content (videos, webinars, decks, knowledge base articles) that helps customers get value from HockeyStack. Build, maintain, and scale our external knowledge base to ensure accuracy, accessibility, and strategic alignment with customer needs. Partner with Customer Success Managers and Data Analysts to deliver training that combines platform education with actionable GTM insights. Lead live training sessions for both customers and internal GTM teams to drive confidence and adoption. Design and execute scalable enablement programs that improve retention, adoption, and change management across our customer base. Collaborate cross-functionally with Product, Marketing, and Success to support feature launches 🧬 What We're Looking For Ownership-first mindset - you take initiative, move fast, and figure things out Thrive in early-stage, high-urgency environments where speed and impact matter Curious, self-aware, and feedback-driven - you bring energy, not ego See this role as a defining chapter - not a stepping stone or side quest 3-6 years of customer enablement or education experience in high-growth B2B SaaS. Strong background with data platforms, analytics, or MarTech/GTM tools. GTM or marketing experience with an understanding of how revenue teams operate. Proven ability to create educational content (video, decks, written guides) and instructional design expertise. Excellent facilitation and communication skills to train both customers and internal stakeholders. Highly organized, detail-oriented, and able to manage multiple initiatives in a fast-paced environment. A self-starter who thrives in high-growth settings. ✨ Why Join Now? We're at an inflection point. The product is proven, the market is massive, and the opportunity is wide open. You'll be joining a company with real traction, rapid growth, and meaningful backing-where every person still shapes the outcome. This isn't just a job. It's a chance to build something category-defining with people who care deeply about doing it right. We're building a high-performing, in-person culture at our San Francisco HQ, where the team collaborates shoulder-to-shoulder five days a week. The on target earnings range for this role is $120,000 to $180,000 USD, adjusted for location and qualifications. HockeyStack is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status. We celebrate diversity and are committed to fostering an inclusive environment for all employees.

Looking for a workplace where people realize their full potential, are recognized for the impact they make, and enjoy the company of the peers they work with? Welcome to Zensar! Read on for more details on the role and about us. Job Title: Director -Customer Success - Life sciences Location: Redwood city, CA Position type: Fulltime What's this role about? The Director of Customer Success will lead a high-performing team dedicated to ensuring exceptional client experiences and driving measurable outcomes for life sciences organizations. This role is pivotal in building long-term strategic client-partnerships, maximizing customer value, and supporting business growth through proactive engagement and consultative guidance. *Description for Internal Candidates Key Responsibilities: Customer Relationship Management: Act as the voice of the customer internally, to influence service & operational enhancements Serve as the executive sponsor for key accounts Set and maintain client expectations Ensure alignment between client objectives and service delivery Build and maintain strong relationships with senior stakeholders Strategic Leadership: Develop and execute a comprehensive customer success strategy aligned with organizational goals. Partner with Sales, Delivery & Operations teams to ensure seamless onboarding, delivery/adoption, and retention. Leverage data-driven insights to identify trends, risks, and opportunities for upsell and cross-sell. Operational Excellence: Implement scalable processes and tools to improve efficiency and customer experience. Establish KPIs and performance metrics to measure service performance and customer satisfaction. Establish the client-governance model and lead facilitation of quarterly business reviews with the client Drive continuous improvement initiatives across the customer lifecycle. Measurable KPIs: Revenue Growth from Existing Accounts: Drive 10-20% YoY growth through upsell/cross-sell initiatives. Customer Health Score: Maintain an average health score of 8/10 or higher across all accounts. Client Team Performance: Achieve 100% completion of quarterly success plans and maintain employee engagement scores above 80%. Qualifications: Education: Bachelor's degree in Life Sciences, Business, or related field; advanced degree (MBA, MS) preferred. Experience: 10+ years in Customer Success, Account Management, or Consulting within the life sciences industry. 10+ years in Pharmaceutical or Life Sciences industry. 10+ years providing IT-related services or performing IT-related functions within Life Sciences industry Proven track record of managing enterprise-level clients and delivering measurable business outcomes. Strong leadership experience with ability to build and scale teams. Skills: Deep understanding of pharmaceutical/biotech market dynamics and regulatory environment. Exceptional written & verbal communication, negotiation, and executive presence. Analytical mindset with proficiency in CRM and customer success platforms Advantage Zensar We are a digital solutions and technology services company that partners with global organizations across industries to achieve digital transformation. With a strong track record of innovation, investment in digital solutions, and commitment to client success, at Zensar, you can help clients achieve new thresholds of performance. A subsidiary of RPG Group, Zensar has its HQ in India, and offices across the world, including Mexico, South Africa, UK and USA. Zensar is all about celebrating individuality, creativity, innovation, and flexibility. We hire based on values, talent, and the potential necessary to fill a given job profile, irrespective of nationality, sexuality, race, color, and creed. We also put in policies to empower this assorted talent pool with the right environment for growth. At Zensar, you Grow, Own, Achieve, Learn. Learn more about our culture: ***************************************** Ready to #ExperienceZensar? Begin your application by clicking on the ‘Apply Online' button below. Be sure to have your resume handy! If you're having trouble applying, drop a line to ******************.

About the Company Our client is leading Strategic Management and Information Technology company, recognized as a global leader in digital services. With offices in 60 countries, they navigate digital transformation through cutting-edge AI, cloud, and automation solutions. About the Role Client Partner will manage a portfolio of existing clients within the High Technology Industry. P&L responsibility typically in the $30M-$70M portfolio range Accountable for revenue growth, client satisfaction, and overseeing delivery excellence. Work at the intersection of business transformation and digital innovation (i.e: modernization, transformation, Applications, Cloud, AI-enabled insights, and digitization) to clients. Responsibilities Nurture client relationships Foster Business Development efforts Serve as the primary relationship leader for client stakeholders. Qualifications Bachelor's degree or higher; IT Services or Management Consulting account management experience Track record managing High-Technology clients. Experience in building CXO-level relationships and developing large proposals. Note Work from home when not a client site Pay range and compensation package Competitive pay, as a full-time employee you are also eligible for the following benefits: Medical/Dental/Vision/Life Insurance Long-term/Short-term Disability Health and Dependent Care Reimbursement Accounts Insurance (Accident, Critical Illness, Hospital Indemnity, Legal) 401(k) plan and contributions dependent on salary level Paid holidays plus Paid Time Off Equal Opportunity Statement Important Note: Our client is unable to provide immigration sponsorship for this role at this time. Candidate must be visa independent.

We're supporting a fast-growing company developing advanced AI-driven laboratory automation systems who are looking for an Engagement Manager to bridge deep scientific expertise with strategic, executive-level engagement. This organisation is building intelligent robotics platforms that dramatically increase experimental throughput for life-science R&D teams, and they're looking for someone who thrives in high-ownership environments and wants to contribute to an ambitious mission in biotech and automation. This would be a full time, onsite position in SF with relocation packages available. Travel is required, up to 25% - 50% to major biopharma hubs such as Boston, San Diego, Seattle, and around SF. Key Responsibilities: Own the full customer lifecycle from pre-sales engagement through deployment and post-deployment expansion, serving as the primary liaison to senior scientific and pharmaceutical stakeholders. Embed with customer teams to map workflow bottlenecks, define requirements, and develop deployment plans with clear technical deliverables and success metrics. Manage multiple customer programs simultaneously, coordinating across internal engineering, product, and operations teams to ensure timely, high-quality delivery. Develop and measure customer success KPIs, using insights to shape scalable playbooks and influence product direction. Navigate comfortably between high-level strategic discussions with VP/C-suite leadership and hands-on workflow details with lab scientists, articulating technical concepts in terms of business value. Key Qualifications: Strong technical foundation in biological or life sciences, including 2+ years of wet-lab research experience and an understanding of end-to-end pharma R&D workflows. 3+ years of customer-facing experience in management consulting (MBB/LEK preferred), biotech/pharma business development, or technical deployment roles requiring executive-level communication. Demonstrated success leading complex customer engagements with rapid decision cycles, multi-layer stakeholder management, and cross-functional coordination. Excellent communication skills with the ability to interface credibly with both scientific and business audiences. Startup mindset with strong ownership, comfort operating in ambiguity, and willingness to work onsite 5 days per week in San Francisco with 25-50% travel to major biopharma hubs. Bonus: experience in early-stage startups; exposure to robotics, hardware, or software engineering teams. By applying to this role you understand that we may collect your personal data and store and process it on our systems. For more information please see our Privacy Notice ***********************************************************************************************

Engagement Manager - Decision Science Fractal is a strategic AI partner to Fortune 500 companies with a vision to power every human decision in the enterprise. Fractal is building a world where individual choices, freedom, and diversity are the greatest assets. An ecosystem where human imagination is at the heart of every decision. Where no possibility is written off, only challenged to get better. We believe that a true Fractalite is the one who empowers imagination with intelligence. Fractal has been featured as a Great Place to Work by The Economic Times in partnership with the Great Place to Work Institute and recognized as a ‘Cool Vendor' and a ‘Vendor to Watch' by Gartner. Please visit Fractal | Intelligence for Imagination for more information about Fractal. Fractal is looking for a proactive and driven Engagement Manager - Decision Science to join our Decision Science Consulting team in the Bay Area, CA. In this role, you will help power measurable outcomes for leading technology organizations, leveraging cutting-edge GenAI, Data Science, Engineering, and Behavioral Science capabilities. This is a perfect opportunity for someone who combines consulting-grade systems thinking, strong problem-solving, effective communication, and thought leadership to help our clients solve their most strategic business problems. The ideal candidate will fit well with our key values i.e. someone who is humble, hungry and smart. Key Responsibilities Serve as the primary point of contact for senior client stakeholders as strategic partner. Lead delivery of complex analytics and AI-driven programs, ensuring quality and timely outcomes. Proactively innovate solutions leveraging decision science, behavioral insights, and emerging AI capabilities. Foster collaboration across multi-disciplinary teams and drive delivery excellence. Identify opportunities to deepen client relationships and expand engagement scope. Contribute to thought leadership and practice growth initiatives. Core Requirements (Must Have) 10-14 years of experience in analytics consulting or decision science leadership roles. Proven ability to manage senior client relationships and deliver complex programs. Strong problem-solving mindset with first-principles thinking. Established subject matter expert in 1 or more of the following - data science, digital marketing, behavior science, GenAI, product management, software development with strong familiarity or interest in remaining fields Excellent communication and team leadership skills; ability to mentor and build high-performing teams. Culture fit: Humble, Hungry, Smart (HHS) with a collaborative approach. Preferred Skills (Good to Have) Familiarity with SQL and Python for problem-solving (hands-on). Exposure to consulting frameworks e.g. 5-whys, issue tree, prioritization matrix Exposure to project management frameworks e.g. agile, waterfall, scrum Exposure to product management concepts e.g. PRD, backlog grooming, user stories Experience in digital analytics, experimentation, and data-driven decision-making. Understanding of Adobe Analytics concepts and digital data structures. Exposure to standard ML techniques (e.g. regression, clustering, experimentation, forecasting). Interest in emerging GenAI applications and trends. Location Bay Area, CA (onsite ~3 days/week) Equal Opportunity Employer Fractal provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Pay The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Fractal, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is: $120,000 to $185,000. In addition, for the current performance period, you may be eligible for a discretionary bonus. Benefits As a full-time employee of the company or as an hourly employee working more than 30 hours per week, you will be eligible to participate in the health, dental, vision, life insurance, and disability plans in accordance with the plan documents, which may be amended from time to time. You will be eligible for benefits on the first day of employment with the Company. In addition, you are eligible to participate in the Company 401(k) Plan after 30 days of employment, in accordance with the applicable plan terms. The Company provides for 11 paid holidays and 12 weeks of Parental Leave. We also follow a “free time” PTO policy, allowing you the flexibility to take time needed for either sick time or vacation.