Customer success manager jobs in Round Rock, TX

At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple. The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf. What you'll do at Jamf At Jamf, we empower people to be their best selves and do their best work.As an Enterprise Customer Success Manager (ECSM) at Jamf, you will act as a dedicated resource and owner for a strategic book of large enterprise accounts, ensuring successful Apple deployment within the Jamf portfolio of products to drive customer engagement, adoption, and retention across that book of business. The ECSM position works within the Customer Success Department and acts as the Account Owner role supporting the entire Jamf Product Suite. They are responsible for forging deep relationships with the customers' senior leaders, decision makers, and stakeholders and driving proactive engagements, business reviews, and best practices to ensure our customers realize measurable value of their Jamf solution. The ECSM owns the customer relationship along their entire journey, from onboarding to value realization, working cross-functionally to advocate for customer needs and resources to ensure their success as well as providing feedback back to Jamf representing the voice of the customers. This role requires advanced knowledge of Jamf platform of products, customer environments, and key technical workflows for their customers' businesses. This is a hybrid position available to individuals residing in the Austin,TX metro areas. While the role is primarily hybrid, you may be asked to work occasionally from the Jamf office or a local collaborative workspace alongside other Jamf team members for key events or important in-person engagements. Please note that we are only able to consider applicants who are currently based in the Austin,TX metro areas. #LI-Hybrid What you can expect to do in this role: * Own and manage a portfolio of high-touch, high-value, enterprise accounts, ensuring that customers achieve their desired business outcomes through proactive engagement. * Partner with customers and executive stakeholders to understand critical goals, challenges, and key performance indicators. * Partner cross-departmentally to advocate and act as the voice of the customer internally. * Drive adoption and retention efforts by working closely with customers to identify success metrics and build strategic plans aligned with their business goals. * Foster trusted relationships with key decision makers by delivering expert recommendations on best practices, workflows, and technical solutions. * Establish and manage Centers of Excellence within customer organizations, fostering collaboration across multiple stakeholder groups to ensure alignment and drive enterprise-wide success. * Lead recurring business reviews with customer stakeholders and executives to track progress against their goals, discuss future vision planning, and highlight additional opportunities for growth and value. * Leverage in-depth knowledge of the Apple ecosystem and Jamf's solutions to guide customers on optimal deployment and adoption strategies to maximize their value and ensure successful outcomes. Analyze customer health metrics and implement risk mitigation strategies to help retain and grow a book of business, ensuring continued engagement and investment into Jamf. * Promote growth opportunities by identifying and facilitating upsell or expansion conversations within your accounts, in collaboration and alignment with your account sales representatives. Demonstrate relentless commitment as a customer advocate by promoting customer needs/issues cross-departmentally Drive engagement with customer stakeholders to track and record progress on their goals and value metrics * Demonstrate relentless commitment as a customer advocate by promoting customer needs/issues cross-departmentally * Drive engagement with customer stakeholders to track and record progress on their goals and value metrics What we are looking for: * 4+ years of experience managing enterprise-level accounts with a focus on driving customer success and delivering outcomes (Required) * 1+ years of experience with Apple products in a professional setting (Preferred) * Fluent in Spanish languages (Preferred) * Ability to communicate effectively with both technical and nontechnical stakeholders (Required) * Proven success in managing and mitigating risk within a customer portfolio to ensure retention and growth (Preferred) * Experience working with executive stakeholders (Preferred) * Experience working with customer relationship management tools and case management solutions (Gainsight/Salesforce) (preferred) * Collaborative team mentality with proven ability to execute across cross-functional teams * Strong attention to detail and ability to speak to value and ROI * Ability to multi-task and prioritize duties * Ability to engage with and establish trust and rapport with all levels of customers and employees How we help you reach your best potential: * Named a 2025 Best Companies to Work For by U.S. News * Named a 2025 Newsweek America's Greatest Workplaces for Gen Z * Named one of Forbes Most Trusted Companies in 2024 * Named a 2024 Newsweek America's Greatest Workplaces for Parents & Families * Named a 2024 PEOPLE Companies That Care by PEOPLE and Great Place To Work * We train and then we give you the room to grow. Our Jamfs can explore the vertical career path, as well as the horizontal, to discover new interests and opportunities. * You don't have to be a techie to be a Jamf. Our best-in-class sales focused Bootcamp training provides you with the technical and product knowledge required to confidently talk with customers about Jamf * We set achievable targets, help each other out, and share best practices across the team. * You will have the opportunity to make a real and meaningful impact for more than 75,000 global customers with the best Apple device management solution in the world The below annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/annual salary to be offered to the selected candidate. Factors include, but are not limited to the scope and responsibilities of the role, the selected candidate's work experience, education and training, the work location as well as market and business considerations. Pay Transparency Range $49,385-$144,840 USD What it means to be a Jamf? We are a team of free-thinkers, can-doers, and problem-crushers. We value humility and the relentless pursuit of knowledge. Our culture flows from a spirit of selflessness and relentless self-improvement - driving both personal growth and collective progress throughout our company. We unite around common goals while respecting personal approaches, believing that fulfilled individuals create a thriving, vibrant workplace. Our aim is simple: hire exceptionally good people who are incredibly good at what they do and let them do it. We provide the support and resources to let everyone be their authentic, best selves at work, at rest, and at play. We are committed to supporting the continual improvement of Apple in the workplace, the organizations that rely on them and the people who keep it all running smoothly. Above it all, waves our banner of #OneJamf - and the knowledge that when we stand together, we accomplish so much more than we could alone. We seek individuals who share this unwavering journey toward growth to join us in our quest for constant improvement. What does Jamf do? Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. We believe the experience of using a device at work or school should feel the same, and be as secure as, using a personal device. With Jamf, customers are able to confidently automate Mac, iPad, iPhone and Apple TV deployment, management, and security - anytime, anywhere - to protect the data and applications used by employees in the workplace, students learning in the classroom, and streamline communications in healthcare between patients and providers. More than 2,500 Jamf strong worldwide, we are free-thinkers, can-doers, and problems crushers who are encouraged to bring their whole selves to work each and every day. Get social with us and follow the conversation at #OneJamf Jamf is committed to creating an inclusive & supportive work environment for all candidates and employees. Candidates with disabilities or religious beliefs are encouraged to reach out if they need additional support or alternative options to our recruiting processes to accommodate their disability or religious belief. If you need an accommodation, please contact your Recruiter or Recruiting Coordinator directly. Requests for accommodation will be handled confidentially by Recruiting and will not be shared with the hiring manager. Jamf is an equal opportunity employer and does not discriminate against individuals who request reasonable accommodation for disability or religious beliefs. To request accommodations please email us at *******************

RigUp is the source-to-pay solution built for energy. By combining purpose-built software with expert teams, we empower the world's leading energy companies and their suppliers to work better, together. Learn more about how RigUp is equipping everyone in the energy ecosystem to operate with greater speed and efficiency at rigup.com RigUp is hiring a Client Program Manager responsible for leading our Capital Management implementations and ongoing client value delivery. As the key client point of contact, you will ensure our solution is set up to meet client needs and ensure a smooth implementation process for clients and their approved vendors. Our ideal candidate for this role will be a detail-oriented professional with a proven track record in project management, client relationship management, and excellent communication. This role will be exempt and will report to the General Manager, Vendor Management. This is a full-time hybrid position and can be based in Austin, TX or Midland, TX. Why Join us? Our Customer Success team at RigUp is on a mission to ensure all of our energy clients capture maximum value in using our innovative solutions. We are passionate about creating great experiences for our clients and vendors in our network. If you thrive in a dynamic environment, excel in delivering exceptional client experiences, and are passionate about solving problems and improving new processes, we want to hear from you! What you'll be doing: Leading implementation and client project execution Partner strategically with clients to assess their specific situations and needs. Map their current workflows, identify pain points, and implement solutions upon full rollout Develop and execute a client-specific project plan for the implementation of our Capital Management solution (including defining scope, objectives, timelines, and deliverables) Guide clients through the set-up process, including system configuration, user access, and platform training. Problem-solve alongside clients and Product/Engineering as needed In partnership with the RigUp Supply Chain team, develop a vendor onboarding strategy, including prioritization, communication cadence and templates, while updating Clients on progress or escalations Coordinate with the Vendor Operations team to ensure all vendors are fully onboarded onto the platform within required timeframes, ensuring adherence to compliance standards Collaborate with RigUp Product and Invoicing teams to establish account configurations and ensure successful vendor and client transactions. Ensure fast and thorough onboarding of new clients with close collaboration, while educating them on platform functionality and best practices to drive maximum value. Ensure no unnecessary delays in the implementation process, and continue to sell the customer on why implementing our solution is a high-value initiative Ongoing Client Account Management: Build and maintain strong relationships with existing and new users at Client to understand and champion their evolving needs. Serve as their primary point of contact throughout their lifecycle with RigUp Capital Management Create and align with clients on a Client Success Plan that will lead to client value, and identify areas for commercial opportunities and success with customers Monitor client usage of our solution and proactively identify areas for improvement (for clients, vendors, and RigUp) to maximize the value they are able to get from working with us Synthesize and champion client feedback internally. Partner with the product team to ensure customer feedback is reviewed and prioritized Maintain a high level of product proficiency and continually guide / train clients on new features, updates, and best practices to achieve their unique goals Cross-functional Partnership: Partner with Sales teams throughout the client lifecycle to ensure smooth renewals and proactively identify opportunities to upsell Partner with the leadership team to define client value, desired client outcomes, and the best in class approach to servicing our clients to ensure that our solutions not only meet but far exceed their expectations of value Experience and Education Requirements: 3-5 years experience and proven success in end-to-end project or client management that includes partnering with customers Proven ability to partner effectively with cross-functional teams and influence outcomes that lead to customer success Experience quickly learning new systems and tools and navigating them to understand root causes of issues or ways to make improvements Effective communication and relationship building skills Strong analytical and problem-solving skills, coupled with adaptability to address evolving client, vendor, and internal needs and unexpected challenges Exceptional organizational skills, including the ability to prioritize tasks, manage multiple projects simultaneously, and maintain attention to detail in a fast-paced environment A passion for delivering exceptional service and continuously seeking ways to enhance the client experience Undergraduate degree in Business, Operations, Engineering or a related field, or commensurate professional experience Additional experience preferred but not required: Experience working in the Oil & Gas industry or related energy fields Experience in account management with a proven track record of success Experience with data analysis and visualization Background in change management, helping customers navigate organizational change associated with the adoption of new software and processes Essential Job Functions: Regular, on-time attendance Ability to travel 25% of the time Ability to communicate effectively Ability to use office equipment such as a computer, copier and telephone Ability to use office computer programs such as e-mail, Google Docs, Microsoft Word, PowerPoint and Excel Occasionally remain in a stationary position, often standing or sitting for prolonged periods Constantly remaining in a stationary position, often standing or sitting for prolonged periods Ability to manipulate office equipment such as a computer, copier and telephone More than a job: Between now and 2050, global energy demand is forecasted to rise nearly 50%, which is a staggering number. With every step forward - AI, electrification, you name it - that bar may still get higher. RigUp is uniquely positioned to empower the biggest industry in the world to work smarter - and move faster - in the race to rise to this challenge. The world depends on it. We recognize that making an impact matters to you and we believe in providing an environment that fosters your growth. We use data to drive our decisions and improve the experience of the workers and clients we serve. With mutual respect for each other, we continually collaborate to find the best solution. We support you with: For eligible roles: Flexible paid time off for full-time employees Medical, dental, and vision insurance Telehealth 401(k) with company matching contribution Flexible remote work support where applicable WFH Contribution Wellness allowance Calm App Learning opportunities Financial planning support Parental leave Employee Assistance Program Pet Insurance Opportunity to earn bonus, commission, and/or equity Onsite Gym RigUp is committed to providing an environment where all people feel belonging, mutual respect, and the freedom to be their authentic selves. We welcome applicants of all gender identity and expression, sexual orientation, neurodiversity, educational background, religion, ethnicity, disability, age, veteran status, and citizenship. We'd love to learn what you can add to our team. Who we are: What began as a workforce management platform for Oil & Gas has since grown to serve the biggest companies in energy across both workforce and vendor management, absorbing much of the supply chain complexity these energy companies face and making it easier, faster, and safer to get work done. To date, RigUp has raised over $750M in funding from Founders Fund, Andreessen Horowitz, Bedrock Capital, Brookfield, and Baillie Gifford, along with others, and will continue to use these investments for strategic growth. We'd love to share more through the interview process and look forward to learning more about your journey.

About Us: We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers. This role is open to candidates based in or near Austin, TX. Our Austin office is based in the vibrant San Jacinto Center downtown with breathtaking views of Lady Bird Lake. At LogicMonitor, we hire within our Centers of Energy-vibrant locations where our teams connect, collaborate, and innovate. To learn more about life at LogicMonitor, check out our Careers Page. What You'll Do: LM Envision, LogicMonitor's leading hybrid observability platform powered by AI, helps modern enterprises gain operational visibility into and predictability across their IT stacks, so they can continue to deliver extraordinary employee and customer experiences. LogicMonitor has a layered approach to intelligence, where AI and Machine Learning is baked into every facet of the LM Envision platform to help IT teams improve efficiency, minimize alert fatigue, proactively predict trends, and maximize enterprise growth and transformation. Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work , and named one of BuiltIn's Best Places to Work for the seventh year in a row! LogicMonitor is seeking a visionary and execution-focused Senior Digital Customer Success Strategy Manager that will operationalize a scalable, AI-powered engagement model that delivers measurable value across the entire Digital customer base-efficiently, proactively, and without reliance on high-touch engagement. This individual will own the success of our digital customers and be held accountable for all business outcomes, including NRR, GRR, CSAT and Value Realization. You must be a proven leader with a track record of building robust customer loyalty, who knows how to delight customers, and improve brand loyalty. You must be a person that can scale within a rapidly growing business. As an experienced leader, a successful candidate will know how to get things done by working collaboratively across departments (Product, R&D, Marketing, Support, and CX) and organizational boundaries. The Senior Digital Customer Success Strategy Manager is expected to manage the day to day activities of the Customer Success Engineers and Managers. This includes recruiting, leading, developing and motivating both technical and non-technical teams in various roles that support our diverse customer base in a matrixed environment. They will be responsible for driving success metrics and accountable to the business for delivering on (but not be limited to) improved NPS response rates, scores and feedback, customer retention and renewals rates, increased customer usage and adoption and whitespace/upsell rates. The Senior Digital Customer Success Strategy Manager must be comfortable interacting with employees and customers at all levels, including the executive and c-levels. The ideal candidate will be highly motivated and have a passion for customers, software technology and problem solving. If you are self-driven, enjoy working in a team environment, have a pioneering spirit and enjoy helping others be successful, LogicMonitor may be a fit for you. Here's a closer look at this key role: Define and manage a KPI framework that demonstrates the impact of digital success programs on retention, NRR, product usage, and cost-to-serve. Embed value-based outcomes and success plans across segments, leveraging a standard outcome-based frameworks. Report program performance and impact to executive stakeholders, steering committees, and cross-functional partners. Drive Customer Success Outcomes - increased renewal rates and reduce churn, expand our revenue in accounts through cross-sell, influence future lifetime value through higher product adoption and drive new business growth through greater advocacy. Own customer retention and strategies for long-term customer relationship management. Define and Optimize the Customer Lifecycle. Ensure smooth transitions and positive Customer Experiences from Sales to Support and renewal, including the ability to identify and act on opportunities to advocate for the customer. Recruit, develop and lead the Customer Success Engineers and Managers, who serve as the voice of our customers and drive high levels of customer satisfaction. Own escalations from customers and Account Teams and represent them amongst all levels of the business. Responsible for measuring, managing, and improving customer health, engagement, and value realization to ensure that investments made achieve the planned results. Effectively synthesize and communicate customer needs to other parts of the business, and act as a customer champion within the company. Work collaboratively and influencing other departments to promote customer satisfaction success and implement solutions. What You'll Need: Bachelor's degree in Business Administration, Computer Science, or related field; MBA desired. 8+ years in a Customer Success/Experience or Account Management (or similar) role with responsibility for delivering measurable Customer Success results. 3+ years in a leadership role for a high growth technology business. Enterprise software a plus. Must possess a customer-centric mindset and have the ability to prioritize the customers' needs and manage to their expectations. Familiarity with AI tooling, journey orchestration, and agentic models in CS. Demonstrated success in cross-functional leadership across Product, Marketing, and R&D. Excellent communication and executive stakeholder management skills. Execution-focused mindset and ability to influence at executive and technical levels. Strong Servant Leader mindset and motivational skills. A proven leader who builds highly engaged teams, acts as mentor /coach to motivate and holds the team accountable to delivering an exceptional customer experience. Strong attention to detail and superior organizational skills. Ability to work in a fast-paced, results-oriented and team-oriented environment. Deep understanding of value drivers in recurring revenue business models. Self-motivated and comfortable with a willingness to roll up your sleeves to get the job done. Residents of California, click Here to view our California Applicant Privacy Notice. Anticipated Application Close Date: 01/13/26 LogicMonitor is an Equal Opportunity Employer At LogicMonitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We're committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best. For us, equal opportunity means fostering a truly inclusive culture where everyone has the chance to grow and succeed. We don't just open doors; we invite you to step through and be part of something bigger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #LI-TD1 #LI-Hybrid #BI-Hybrid LogicMonitor is dedicated to fostering a culture of transparency and fairness, including our commitment to pay transparency. We provide the base salary ranges for all positions posted within the United States. Compensation packages at LogicMonitor for eligible roles include base salary, a variable plan depending on role, along with comprehensive benefits. The range displayed on each job posting reflects the minimum and maximum base salary target for new hires in the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. LogicMonitor employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. As part of our holistic compensation philosophy, your package will also include, but is not limited to: Comprehensive health, dental and vision coverage, generous parental leave policies, access to our Employee Assistance Program and various Wellness programs, a 401K with company matching, a learning and development stipend, and an unlimited vacation policy. For more information on our benefits, see our careers page. The Base Salary range for this role is:$114,765-$145,000 USD Our goal is to ensure an accessible and inclusive experience for every candidate. If you need a reasonable accommodation during the application or interview process under applicable local law, please submit a request via this Accommodation Request Form. Know your rights: workplace discrimination is illegal. Please click here to review LogicMonitor's U.S. Pay Transparency Nondiscrimination Provision.

Head of Customer Success Location: Austin, Texas or Denver, Colorado Esper was founded in 2018 with the mission to empower dynamic and responsive policymaking in government. Esper's goal is to align existing data, stakeholders and public policy goals to streamline the policymaking process at all levels of Government. We imagine a world where policymaking is driven by data and insights from all stakeholders, and we are transforming traditional bureaucracy into a dynamic and flexible system that encourages innovation and collaboration. Esper is building the foundation of our Customer Success team and looking for an experienced Head of Customer Success to serve as a long-term partner to our customers. Job Description: Esper is looking for an experienced Head of Customer Success to serve as a long-term partner to our customers. The customer journey doesn't stop at launch. Our goal is durable adoption, measurable outcomes, and partnerships that grow over time. This is a hands-on individual contributor role for the first 6 months, with the opportunity to build and scale the Customer Success team as Esper grows. As Head of Customer Success, you'll lead Esper's next-stage CS evolution: moving from effective generalist motions to a specialized, scalable organization with clear ownership, consistent customer experiences, and predictable retention outcomes. You'll be accountable for our retention and renewal performance, strengthen adoption and customer health, and build the operating system (people, process, and tooling) that supports growth. You'll thrive here if you're resourceful, decisive, highly organized, and comfortable operating in a fast-moving startup environment with a strong bias for execution and continuous feedback. As a bonus, we'd love it if you have a strong interest in policy making and Government! We believe policy shapes our daily lives more than most realize, and central to the role is helping us build software for transforming how policy is created through better data and transparency. What you'll do: - Become an “Espert” and trusted advisor by building a deep understanding of Esper's product, our customers, and their goals- Lead and scale Esper's Customer Success function, including specialization, role clarity, and operating rhythms- Own renewals end-to-end across our U.S. customer base, including renewal strategy, pricing/terms, negotiation, and close- Drive adoption and outcomes post-launch through onboarding reinforcement, enablement, success plans, and ongoing check-ins- Build strong relationships with government employees at multiple levels of seniority through regular meetings, proactive outreach, and in-person engagement-Identify and lead expansion opportunities (upsell/cross-sell) in partnership with the Professional Services, Sales, and Executive teams- Establish and iterate CS playbooks (onboarding reinforcement, stakeholder changes, at-risk recovery, renewal prep, customer advocacy motion, EBRs/QBRs)- Improve customer customer-facing collateral (help center articles, user guides, in-product comms, release comms)- Manage customer support coverage and ensure issues are prioritized, communicated, and resolved with urgency- Serve as the internal voice of the customer, partnering cross-functionally with Product and Engineering to translate feedback into improvements- Report on customer health, adoption, renewal status, and key risks/opportunities for leadership Success in this role looks like- Renewals are predictable and strong: accurate forecasting, proactive risk management, and consistently high retention (>95%)- CS roles are specialized with crisp handoffs; customers experience “one Esper” despite internal specialization- Measurable increases in adoption and time-to-value across the customer base- Trusted customer champions and referenceable accounts- Repeatable CS processes, playbooks, and a foundation that can scale What we're looking for: - 6+ years in Customer Success or Account Management with at least 2 years managing/leading programs through scale and specialization - Track record of owning retention outcomes and leading complex renewals with senior stakeholders- Strong analytical and operational chops, can build process and run it- Excellent written and verbal communication (recaps, success plans, exec updates) - Comfort working cross-functionally with Product/Engineering on feedback and fixes- Bias for action and focus on customer outcomes- Team player with a “whatever it takes” mentality- Bonus: public sector or govtech experience- Ability to travel domestically (up to 30%) depending on business need Perks and Benefits: - Being a part of an innovative and collaborative team that will both support and challenge you- Significant opportunity for growth and ownership and to shape Esper for the long-term- Competitive salary and equity at a growing early-stage company- Paid holidays & unlimited PTO- Medical, dental, and vision insurance- Generous parental & sick leave- 401(k) retirement plan with employer match- Short/Long term disability & life insurance- Flexible spending account (FSA)- Work anniversary equity grants- Monthly stipend to offset remote work expenses- Office equipment allowance- Paid Time Off to participate in volunteer/community events Annual Salary: $140,000-$160,000 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionWe're changing the way people connect to social care. At Findhelp, we've built a comprehensive platform of products and services that make it easy for you to connect people to resources, follow them on their journey, and track your impact in a fast and reliable way. Our industry-leading social care network includes more than half a million local, state, and national programs that serve every ZIP Code in the country, from rural areas to major metropolitan centers. Findhelp is headquartered in Austin, Texas and has been enabling healthcare, government, education, and other organizations to connect people with the social care resources that serve them, with privacy and security, since 2010. As a mission driven organization, we are focused on creating a positive impact by connecting people in need to the programs that serve them with dignity and ease. Powered by our proprietary technology that enables people to find the resources available in their area, we have helped millions of Seekers find food, health, housing and employment programs. Your role will center around building lasting customer relationships, onboarding new customers, and growing customer accounts, our impact, and our company.Responsibilities and Duties: Proactively engage clients to drive product adoption and optimal product experiences Develop & maintain relationships with key customer champions including Executive Sponsor, Project Manager and Technical Lead, to name a few Manage client and project communications- be a leader driving the project plan and sharing best practices of how your customers can mobilize findhelp's functionality Track customer usage metrics and respond to any customer deployment or product issues Create and deliver Executive Business Reviews on a quarterly cadence Take ownership of technical issues, responding in a timely manner, and working with cross-functional teams to document problem resolution steps Manage escalations and expectations for both the client and internal personnel Take ownership of the entire onboarding process for each client Facilitate a smooth hand-over from sales to service Create and manage the scope and timeline of rollout, alongside customer expectations Train customer's staff and relevant partners on how to use findhelp's suite of tools Create and share materials to support internal and external marketing Advocate for the customer, champion their success, drive renewals and expansions Drive usage throughout customer organizations including growing usage across teams, departments as well as the adoption of product features to achieve the customer's goals Collaborating with the Customer Success team to build a thriving department and foster the overall success of findhelp and the people we serve Advocating for the ongoing needs and goals of the customer internally - gathering feedback from customers and understanding both how to meet them where they are and also how to help get them where they want to go Qualifications: Possess a strong desire to use your job and mind to make the world a better place for people in need BS/BA degree or equivalent 7+ years experience in account management, customer success, project management, with a significant experience managing large enterprise accounts Experience with technology and able to learn new technologies quickly; direct experience with SaaS application support requirements Customer-focused, enthusiastic, positive, and service-oriented Interest in organizational innovation, social enterprise, community organizations, and governmental groups Ability to prioritize, multi-task, and perform effectively under pressure Skilled at problem-solving, decision making, negotiations, and ability to navigate challenging situations in a professional manner Superior communications skills (presentation, written, and verbal) and demonstrated ability to communicate/present effectively at all levels of the organization including the C-suite Ability to travel to some customer locations The salary range provided reflects the national average for this job title and does not represent compensation specific to Findhelp. Actual compensation will vary based on experience, qualifications, and market factors relevant to the position.We value being together We believe being together enables stronger relationships, collaboration, and culture.This position is in office and candidates must be located in Austin, Texas, Madison, Wisconsin, or Denver, Colorado Perks at Findhelp •401k & Stock options •Free food and onsite gym at our Austin HQ •Paid parental leave•Competitive PTO & 9 paid holidays•Employee only paid Health, Dental, and Vision insurance•Dog-friendly office in Austin HQ•24/7 access to telemedicine and counseling•Book Purchasing Program We're building a diverse, inclusive team You're welcome here. We want everyone to be able to easily connect to the help they need, and we want our teams to reflect and represent our communities. It is our policy to recruit, hire, train, and promote individuals, as well as administer any and all Company policies, without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin or ancestry, physical and mental ability, political affiliation, race, religion, creed, sexual orientation, socio-economic status, veteran status, or any other protected class, in accordance with applicable laws. Accommodations are available for applicants with disabilities. Here are some of the ways we support our staff:•Culture Committee •Leadership Development Training•Paid Volunteering Time

Are you excited by the idea of joining a high-growth, data-led business at the intersection of marketing, analytics, and technology? Do you want to learn how fast-scaling tech businesses operate while developing valuable customer, data, and commercial skills? Are you looking for a role that allows you to make an immediate impact with real responsibility while being supported to grow? If so, we'd love to hear from you! About us Fospha is dedicated to building the world's most powerful measurement solution for online retail. For over 10 years, we've been pioneering privacy-safe, full-funnel marketing measurement, empowering all teams to make smarter decisions Our platform unites Finance, Marketing, Data, and Leadership with a shared view of performance and profitability-combining full-funnel measurement, forecasting, and optimization. With Fospha, every team moves faster and grows smarter. Trusted by over 200 leading brands across three continents, including Huel, Oh Polly, and Represent, Fospha manages $2.5 billion in annual ad spend. We're scaling fast across London, Mumbai, and Austin - and we're on the lookout for ambitious grads and soon-to-be grads to jump in and help us build the world's most powerful marketing measurement solution. Ready to make your mark? Let's go! 🚀 The Graduate Opportunity in our Centre of Excellence The Centre of Excellence is Fospha's early-careers programme that develops ambitious, high-performing talent through focused training, hands-on experience and cross-functional exposure. Starting in Customer Success, you'll gain foundational experience while being prepared for future opportunities across the organisation. The programme operates on four key principles: Hands-on Exposure to Customers: Working directly with brands in Customer Success provides practical experience and deep product knowledge essential for future progression within the business. Cross-Functional Exposure: Customer Success offers unique opportunities to learn from and collaborate with every department in the business-many on a daily basis. Comprehensive Training: In addition to the extensive on-the-job learning opportunities, you'll receive a broad and blended in-person training curriculum covering essential topics such as Business Storytelling, Account Management, Market Research & Product and Financial Management. Career Development: High performers have clear opportunities to quickly advance their careers at Fospha-whether progressing within Customer Success toward strategic and/or management roles or moving into other departments that align with their skills and interests. The Role: Joining the team as a Customer Success Coordinator you will be at the heart of the business delivering the best possible experience to our customers. Key responsibilities: Support and learn from Customer Success team on matters specific to Fospha customers Own and project manage customer onboarding, ensuring quality for our customers Become a go-to expert in Marketing and Fospha products and provide training sessions to customers and on-going support Forecast and track key account metrics, identify and help realise upsell opportunities: grow opportunities within customer base and collaborate with our sales team to ensure growth attainment, and realise upsell opportunities Track customer health scores, creating mitigation plans for at risk customers to ensure renewal Independently prepare and deliver insight meetings to customers, highlighting their marketing performance, providing recommendations on ad investment and progress against their goals Build and manage key customer stakeholder relationships Continually strive to provide the best customer service possible and exceed expectations In addition to your core responsibilities, we expect you to be excited by the opportunity Gen AI brings and find new ways of working utilising our Gen Ai hub! What are we looking for? We hire for potential - you don't need a technical degree or marketing background. We're looking for: Curious, proactive individuals who are keen to learn and grow Excellent verbal and written communication skills Strong relationship-building ability, both internally and externally Analytical mindset, comfortable interpreting data and creating insights - proficiency in Excel! Organised and able to manage multiple priorities simultaneously Passionate about customer success and solving problems for customers Interest in emerging technologies and excited by the potential and opportunity AI brings Our Values and Principles You will be able to demonstrate examples of our core principles: Seek inclusion & diversity: We create an environment where everyone feels welcome, and people are encouraged to speak and be heard Work Hard, Work Well, Work Together: We take responsibility for making things happen, independently and together; we help colleagues in need and close loops, making sure our work is complete and has lasting impact Grow: We are proactive, curious and unafraid of failure Customer at the heart: We care about the customer, feel their pain and love building product that solves their biggest problems Candour with caring: We deliver candid feedback with kindness and receive it with gratitude Above all, our people show a willingness to work together and get their hands dirty to deliver product success, which means our customers are successful! What can we offer you? Be part of a leading global venture builder, Blenheim Chalcot and learn from the incredible talent in BC Be exposed to the right mix of challenges and learning and development opportunities through Red Team Opportunities to travel to our HQ in London, White City Competitive salary + OTE 25 days PTO including 11 federal public holidays Your birthday off! Daily office snacks and treats! 401k The Process 20-minute screening call with a member of the Talent Team 48hr take home data task Virtual Assessment Centre 2x final interviews with SLT in Fospha Top tip: Make sure to thoroughly research Fospha and tell us why you would be a great fit for the role!

ShipperHQ is seeking a talented Sr. Customer Success Manager to join our dynamic team. If you're ready to redefine shipping and ensure customers are achieving value, come be part of the ShipperHQ journey! About Us: ShipperHQ is headquartered in Austin, TX, and is transforming the way e-commerce businesses manage shipping. Since 2009, we've provided innovative shipping software that helps both SMBs and enterprise customers optimize their operations and achieve better results. Our team members span the globe, and we're united by a culture of collaboration, curiosity, and impact. We're looking for ambitious, self-motivated individuals with a positive attitude who thrive in a fast-paced, team-oriented environment and are excited to help shape the future of e-commerce shipping. What You'll Do: You'll own a portfolio of strategic accounts and serve as a trusted advisor, helping customers maximize the value of ShipperHQ solutions. Build lasting relationships: Establish trust, credibility, and influence across multiple levels of your customers' organizations. Drive measurable value: Understand your clients' goals, define success metrics, and deliver actionable strategies that drive ROI. Champion adoption: Educate customers on product capabilities and best practices, ensuring they realize the full benefit of their investment. Lead renewals and growth: Manage renewals proactively and identify expansion opportunities through consultative, value-based selling. Collaborate cross-functionally: Partner closely with Product, Sales, and Support to represent customer outcomes across teams and help deliver exceptional outcomes. Plan ahead: Stay proactive, looking 6+ months ahead of renewal cycles, to ensure client satisfaction and retention. What We're Looking For: Bachelor's degree or equivalent experience 5+ years in Customer Success, Account Management, or a similar client-facing role, ideally in B2B SaaS Experience managing enterprise or strategic accounts with multiple stakeholders Skilled at building champions, navigating complex organizations, and tailoring strategies to client goals Proven ability to own and grow recurring revenue through renewals and upsells Strong business acumen with experience tracking and communicating KPIs Exceptional communication skills (written, verbal, presentation) Highly organized, proactive, and detail-oriented - you take pride in delivering quality work Entrepreneurial mindset and comfort working in a fast-moving, collaborative environment Experience in e-commerce or shipping/logistics technology is a plus If you meet most but not all qualifications, we encourage you to apply. We value potential and learning agility. Why ShipperHQ? This is a fast-paced, dynamic environment where no two days are the same. For the right candidate with the right attitude, there are exceptional opportunities for career growth. Our agile team rolls up its sleeves to tackle some of the biggest challenges in e-commerce shipping. At ShipperHQ, you'll gain more experience in a year than you might at other companies in three, thanks to our collaborative culture that emphasizes continuous learning, growth, and innovation. Benefits and Perks: Collaborate with a motivated team, directly tying your results to organizational success 22 days of PTO plus public holidays 401k Match Medical, Dental, and Vision Insurance This is a hybrid, full-time position working out of our Austin, TX office Compensation is based on experience At ShipperHQ, we're proud to be a team as diverse as the merchants we serve. As part of the e-commerce community, we are committed to empowering businesses of all sizes to grow and succeed through technology. Guided by honesty, responsiveness, and innovation, we focus on hiring the right people for the job regardless of race, background, religion, or personal identity.

At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we're revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients. As a Customer Success Manager, you are the first person our customers meet when they join Compass and will be their account manager from that day forward. You will support our customers with everything including but not limited to understanding Compass, training on our tools and programs, assisting with marketing requests and more. As an AEM you are passionate about your customers and delivering a world class experience. Please note: this role is 100% in-office in our Austin Office (2500 Bee Caves Road) At Compass You Will: Manage a portfolio of high-touch customers by serving as their day-to-day contact for questions and issues via phone calls, emails, and in-person meetings Promote the adoption of Compass technology and adjacent services by providing customers with 1:1 support, strategic recommendations, and group training sessions Provide essential marketing support by answering questions, creating collateral from templates including listing presentations and postcards, and being the liaison to marketing specialists for more complex support requests Partner with the Onboarding team on strategy and logistics for welcoming new customers to Compass Support ongoing projects such as new office openings, national initiatives, and new Expansion/M&A activity Work collaboratively with other team members and departments to champion questions and feedback on behalf of the agent Serve as a mentor to Agent Experience Coordinator(s) by being available for questions and managing escalations What We're Looking For: 3-5 years of experience in customer service, training, office management, hospitality, or operations Previous experience in real estate a plus Previous experience with live or virtual training a plus Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus Passion for supporting and serving agents trying to grow their businesses The ability to establish credibility with key agent decision-makers and influencers Great listening skills, connects well with others, and is empathetic of the customer's pain points A passion for creating community within a space; you encourage in-office interaction, bonding and engagement Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly Skilled communicator with great interpersonal skills, ability to build and manage relationships Meticulous attention to detail, highly organized Strong creative writing skills and eye for design Ability to work in the office during standard operating hours Ability to lift up to 25 lbs Perks that You Need to Know About: Participation in our incentive programs (which may include eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance. Do your best work, be your authentic self. At Compass, we believe that everyone deserves to find their place in the world - a place where they feel like they belong, where they can be their authentic selves, where they can thrive. Our collaborative, energetic culture is grounded in our Compass Entrepreneurship Principles and our commitment to diversity, equity, inclusion, growth and mobility. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers. Notice for California Applicants Los Angeles County Fair Chance Notice

Job Description Customer Success Manager BuildPass Full-time In-Person / Hybrid Opportunities | Austin, TX, United States At BuildPass, we're building the world's smartest operating system for construction to drive safer, more efficient job sites. AI is at the core of our mission to digitize one of the world's largest and least tech-enabled industries. After raising a US$5M Seed in 2024, we're growing ~10% month over month and have moved into our first U.S. presence in Austin. Our team comes from diverse backgrounds and skill sets. We don't expect you to have stepped onto a construction site. What matters most is curiosity, ambition, and a bias for action. About the Role As a Customer Success Manager at BuildPass, you'll be the trusted partner for builders who are transforming how construction gets done. You'll guide customers from onboarding through expansion, ensuring they achieve measurable outcomes while helping us shape a category-defining product. This isn't a typical CSM role - you'll work directly with construction teams on real job sites, deeply understand their workflows, and translate their needs into product insights that drive our roadmap. We're looking for someone who gets energized by customer problems, thinks strategically about retention and growth, and wants to be part of building something generational in an industry ripe for transformation. What You'll Do Own the customer journey - Lead new customers through onboarding and implementation, ensuring they see value fast. Develop tailored success plans that align with their business goals, then measure and optimize against them. Drive adoption and expansion - Identify opportunities for deeper product adoption and revenue expansion. Partner with sales on upsells and with product on feature requests that unlock new use cases. Become a construction tech expert - Immerse yourself in how builders, subcontractors, and workers actually work. Spend time on job sites. Understand the pain points. Become fluent in construction workflows so you can be a genuine advisor, not just a software vendor. Protect and grow revenue - Monitor customer health metrics relentlessly. Spot churn risks before they become problems. Turn satisfied customers into advocates, references, and case studies. Shape the product - Gather feedback systematically and translate it into actionable insights for our product team. You'll have direct influence on what we build next. What You'll Bring to the Team Must be based in, or willing to relocate to, Austin, TX. This is a predominantly in-person role. You've got 2-5 years in customer success, account management, or similar customer-facing roles - ideally in SaaS. You've proven you can manage complex stakeholder relationships, drive product adoption, and hit retention and expansion targets. But beyond the resume, you're someone who: Values substance over noise - You don't mistake activity for impact. You prioritize what matters and tune out the rest. Gets excited about hard problems - Construction is messy, complex, and resistant to change. That's exactly why you want to be here. Thinks like an owner - You take initiative, propose solutions, and follow through without being asked twice. Communicates with clarity - You can explain technical concepts to non-technical people and translate customer needs into product requirements. Thrives in ambiguity - Startups move fast and priorities shift. You're energized by building systems from scratch, not maintaining existing processes. Wants to build something generational - You're not here for a stepping stone job - you want to be part of something that fundamentally changes an industry. Bonus - Experience in construction tech, workforce management, or compliance-heavy industries. Familiarity with AI-driven platforms and how they create efficiency in traditional sectors. Comfort working across time zones in a global team. Why BuildPass Construction is transforming - and BuildPass is leading that change. You'll gain first-hand exposure to how a startup scales globally and how AI is reshaping the way construction operates. We also offer: 🏖 20 days PTO (aligned with Australian standards) 💸 Equity potential through our Employee Share Option Plan (ESOP) 🩺 Comprehensive health insurance 🏋️ Health & wellness reimbursement for fitness or wellness apps ☕ Central Austin office - free parking, great cafés nearby, and a proper espresso machine 🍽 Team culture - quarterly celebrations, team lunches, and offsites 🚀 High visibility with leadership and opportunities for rapid growth Our Company Values Listen Loudly - We listen and act on feedback, building a culture of trust and candor. Build with Ambition - We set bold goals and ship products that compound our advantage. Own Your Impact - We take ownership of outcomes, not just tasks. Co-Create the Future - We work alongside our customers to push the entire industry forward. How to Apply If you're excited about joining a fast-growing startup that's redefining how the world builds, we want to hear from you. Please click the Apply Now button to submit your resume and a brief paragraph on why you think you'd thrive as an Customer Success Manager at BuildPass? We're accepting applications on a rolling basis, so apply sooner rather than later if this sounds like you. If you have any questions? Email *********************.au 👉 Data shows that 26% of women are unlikely to apply for a job if they don't have all the skills listed, compared to 12% of men. If you think you'd be a great candidate for this role but don't tick every box, we'd still love to hear from you.

Job Description Who You Are: You are a customer-focused professional with 1-2 years of SaaS Customer Success or Account Management experience. You're the epitome of a self-starter who will go to great lengths in order to maintain the absolute highest levels of satisfaction among Invicti's customer base. Your thrill of working within fast-paced environments only adds to your ability to exercise your strategic mindset. Because of you, all clients in your portfolio consistently realize the value of their investment, ultimately driving adoption and outcomes leading to renewals, expansion, and advocacy. What You'll Be Doing: Leading all post-sales activities for Invicti's customers through strong relationship-building, product knowledge, planning, and execution Acting as the voice of the customer Working cross-functionally with a primary in office presence with Sales, Marketing, Product, Engineering, and Development Teams to ensure consistent and strong customer messages are embedded within everything we do Retaining long-term partnerships by independently renewing and expanding successful customers Dominating quarterly metrics concerning customer retention, price increase, and upselling Establishing and overseeing customer adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment Independent analysis of data in order to discover insights that drive recommendations for clients Tracking accounts to identify churn risks and working proactively to mitigate such risks What You'll Need: A minimum of 1-2 years of experience within a Customer Success, Account Management, or SaaS Sales role Working knowledge of funnel reporting and revenue forecasting Experience building relationships with clients Familiarity with managing customer renewals and upsells Strong presentation, meeting facilitation, and written communication skills Excellent time management and organizational skills with the ability to track numerous details Desire to work in a dynamic start-up in which your input is encouraged in order to help craft offerings and interaction with clients Willingness to travel to customer locations The ability to work onsite for a minimum of three days in person. Why Invicti: Your Health & Wellness Matters: Health Insurance: Taking care of our team goes beyond the office. We cover 100% of employee health care, vision and dental premium costs. For dependents, we contribute 75% of the health care and 50% vision/dental premium cost, so you can be sure that you and your family are in the best possible health. Coverage is effective your first day. Employee Assistance Program: Emotional Support Counseling services - 24/7 Life Coaching, Dependent Care, Elder Care, Financial & Legal Support, Wellness Coaching, New Parent Support and more Parental Leave16 week paid leave for birthing parent recovery. 4 week paid leave for non-birthing/bonding parent 401(k) Savings Plan: 50% up to 6% company match with 100% annual cliff vesting We Value Adult/Life Balance: Hybrid Flexible Schedule Discretionary Time Off: Enjoy a flexible vacation schedule where you do not have to wait to use time off until it is accrued Quarterly Thrive-Wellness Days: One extra vacation day per quarter where the entire company takes a break from normal, daily activities to refresh and rejuvenate Volunteerism Time Off : 5 days of paid time off each year to participate in the volunteer activities of your choice We Value You: Employee Recognition: Ongoing recognition & rewards. A Culture that emphasizes personal and professional growth At Invicti, we embrace diversity and individuality in all forms. Discrimination has no place here - regardless of race, religion, gender, age, ability, sexual orientation, or any other aspect that makes you unique. We're all about creating a space where everyone feels valued and included. So come as you are and join us in shaping the future of our industry. Powered by JazzHR 2YRSYZB8zZ

Job DescriptionSafetyCulture is a global technology company that is helping to transform workplaces around the world. Our mission is to help working teams get better every day and our technology platform and products give front line workers a voice and leaders the visibility to make smart decisions when driving safety, quality and continuous improvement. SafetyCulture is one of the fastest-growing tech companies. Our bold ambition is to reach 100 million users worldwide by 2032. Opportunities to help shape a journey like this do not come around often! An exciting opportunity has arisen for a Senior Customer Success Manager (CSM) to join ourteam! You'll drive success across some of our most strategic Enterprise customers in the Retailand Quick Service Restaurant (QSR) industries. As a trusted advisor, you'll ensure customersmaximize the value of our platform, achieve measurable business outcomes, and expand theirlong-term partnership with SafetyCulture. We're looking for someone who thrives on building deep relationships within complex, multi-siteorganizations and partnering closely with senior stakeholders to deliver tangible business About you: Proven experience managing large-scale, strategic customer relationships within complex Enterprise environments Relevant industry experience in Retail or QSR, or managing Enterprise customers in those industries, is considered a strong value add Strong learning mindset and the ability to rapidly understand new industry dynamics Ability to navigate multiple senior stakeholders (VP level and above), aligning solutions to strategic business goals Confidence in engaging at the C-suite level to drive value and influence decisions Skilled at leveraging data and insights to shape strategy, measure outcomes, and demonstrate ROI Exceptional communication, persuasion, and presentation abilities, with a knack for simplifying complex ideas A proactive, outcomes-driven mindset - comfortable operating in a fast-paced, dynamic environment How you will spend your time: Serve as a strategic partner to a curated portfolio of Enterprise Retail & QSR customers, driving adoption and measurable success Understand customers' business objectives, challenges, and industry context, using insights to guide their journey Own customer retention, proactively identifying and mitigating churn risk while ensuring renewals Partner with Sales and other internal teams to uncover and drive expansion opportunities within existing accounts Use your industry expertise to deliver tailored recommendations, best practices, and thought leadership Act as the voice of the customer internally - influencing product direction based on real-world needs and opportunities Contribute to industry playbooks, case studies, and enablement materials that elevate customer outcomes and team capability We're committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we've built an incredible culture which has seen us recognised as a Best Place to Work in Australia, the US and the UK. Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you You can find out more about life at SafetyCulture via Youtube, Twitter, Instagram and LinkedIn.To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone. For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS: ************ or dhs.gov/e-verify

Job DescriptionSalary: Userpilot helps teams personalize the product experience at scale. With a fully customizable product experience layer that sits on top of the UI, product teams can quickly create contextual user experiences that trigger for the right person at the right stage of the user journey. This can help teams optimize for user activation and maximize feature engagement. There is nothing more powerful than engaging users with a feature when it's actually relevant; something that cannot be done with a static UI that never changes. With a solution as versatile as ours, our Customer Success Managers are a critical component in helping show our customers how to tailor the product capabilities to their needs. Youll be the main point of contact for our customers from a product perspective, ensuring they get value from the product. You will own product education & strategy, account reviews, webinars, and general product-based correspondence with our customers, in order to build strong relationships that extend through the lifecycle of the customer. The Roles of CSM at Userpilot Developing strong, positive relationships with customers, acting as their primary point of contact for all things product. Being a customer advocate (Mediate between customer requests and company vision, while being sure to voice their needs to the internal team) Understanding the customer's business, goals, metrics, and challenges to provide personalized assistance. Continuously monitor customer usage and behavior to identify any issues or areas where customers may need support. Provide strategic consultation to customers on best practices to push for value. Updating Customers (communicate with customers about changes and modifications to the product) Conducting regular account reviews and building success plans with the customer You will own renewals and retention of revenue for your book of business Initiating collaborations for case studies Gathering and sharing customer feedback with product teams Investigate and escalate any technical issues a customer encounters. Minimum Requirements: At least 2 years in a Customer Success / Solutions Engineer / Account Management / Onboarding role in a B2B SaaS company You have experience managing a book of business; knowing how to segment, prioritize, and engage with your customers efficiently & effectively Have owned technical demos & understand how to demonstrate value Can identify customer pain & goals, by asking good discovery questions Have basic sales acumen (to aid a successful AE partnership - they own product expansion in your book) Bonus Requirements: Experience working with customer engagement/analytics products UI / UX expertise More expert technical acumen Fluency in additional languages Have a fundamental understanding of APIs / JavaScript etc

Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done. At Airtable, we are passionate about how our product democratizes software creation and empowers teams to build applications that connect their organization and drive outcomes-no code needed. As a Scaled Customer Success Manager, you will work with a wide range of innovative and impressive customers across all segments to deliver customer success at scale. Our team builds and delivers programming that allows us to guide customers through time bound engagements, ensuring they are able to achieve their business objectives and ultimately realize the value of using Airtable. At Airtable, Customer Success sits at the nexus of our sales, product, and marketing teams, driving company growth and transforming the way the world builds software. This role will be a part of the dynamic and growing Scaled Success Team. The scaled customer journey begins with the meticulously designed onboarding process. Our Scaled CSMs will lay the foundation for a healthy customer by ensuring their primary workflows are onboarded successfully. After onboarding is complete, our Digital success, Education, and Community programs will continue to nurture our scaled accounts. Prior to renewal, the Scaled CSM will run an Executive Business Review, collecting and documenting the value the customer has seen with Airtable over the past year and assess for any risk or growth. The Scaled Success org maintains a healthy renewal rate, license activation, and expansion quarter over quarter. What you'll do As a Scaled Customer Success Manager, you will be responsible for managing a diverse portfolio of Airtable Enterprise accounts at scale. Your responsibilities will include: Deliver high impact and time-based engagements for a large volume of customers across onboarding, adoption and value stages via a pooled portfolio model Carry out mutual onboarding plans, by holding customers accountable, to ensure customers successfully launch their primary workflows within Airtable within 90 days Monitor customer adoption and respond to account health signals, carrying out playbooks at key intervention points Drive value business reviews with customers to document and quantify customer value prior to renewal Help to identify growth opportunities within the account to expand customer ACV Document customer use cases and contribute to customer holistic account/success plans Act as a teacher, empowering and coaching customers to successfully launch and capture value from Airtable and leverage self-serve resources Accelerate adoption of Airtable and expand usage to cross-functional teams Manage and identify new opportunities for one-to-many customer programs to efficiently drive success at scale, support business-wide adoption, and deepen Airtable proficiency Protect revenue for customers at risk within the Scaled segment by re-engaging with customers via a “relaunch & recommit” playbook, leveraging our onboarding playbook methodology for risk mitigation Actively engage up to 20 customers at a given time and touch roughly ~100 accounts per year Share common themes and value drivers to help shape our low-touch engagement model to meet the needs of our customers and business Serve as the voice of the customer internally by engaging in internal product discussions, translating customer usage and feedback into actionable insights and feature ideas Partner with our internal implementation team and/or partner network to successfully co-deliver a world-class onboarding experience Who you are You have 4+ years of direct client management experience, ideally in a Customer Success, Account Management, or Customer Education role within the B2B SaaS sector You have a track record of delivering value to customers and managing them through onboarding and training, driving adoption, and retention and expansion You are a teacher at heart with the ability to distill technical or intricate systems into understandable and actionable insights, empowering clients to make informed decisions You execute with excellence and have a deep track record of creating a significant impact for your customers You are a detail-oriented, resourceful, and creative problem solver, never losing sight of the “why” behind the “what” You are a team player, an effective collaborator, and a self-starter Ability to context switch and manage multiple projects and customer engagements simultaneously Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your EEO rights as an applicant. VEVRAA-Federal Contractor If you have a medical condition, disability, or religious belief/practice which inhibits your ability to participate in any part of the application or interview process, please complete our Accommodations Request Form and let us know how we may assist you. Airtable is committed to participating in the interactive process and providing reasonable accommodations to qualified applicants. Compensation awarded to successful candidates will vary based on their work location, relevant skills, and experience. Our total compensation package also includes the opportunity to receive benefits, restricted stock units, and may include incentive compensation. To learn more about our comprehensive benefit offerings, please check out Life at Airtable. For work locations in the San Francisco Bay Area, Seattle, Los Angeles, and New York, the on-target earnings range for this role is:$128,000-$166,300 USDFor all other work locations (including remote), the on-target earnings range for this role is:$115,000-$149,400 USD Please see our Privacy Notice for details regarding Airtable's collection and use of personal information relating to the application and recruitment process by clicking here. 🔒 Stay Safe from Job Scams All official Airtable communication will come from an @airtable.com email address. We will never ask you to share sensitive information or purchase equipment during the hiring process. If in doubt, contact us at ***************. Learn more about avoiding job scams here.

Our Company Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! The Challenge: Adobe is a company that understands that product innovation comes from people innovation, and that's why we invest in cultivating leaders throughout the organization. We are hiring for a Senior Customer Success Manager to join our Digital Experience Cloud team. Partner with clients to build relationships, promote products, and ensure value from investments. In addition, you can expect to work closely with a cross-functional Adobe ecosystem including Account Executives, Marketing, Consulting and Product specialists to develop new value propositions, build awareness and reveal new growth opportunities. Our team is fueled with a real passion for innovation, growth, and a relentless dedication to making the Marketer successful. We hire dynamic, passionate, and creative individuals who thrive in fast paced environments. What You'll Do: * Accountable for Customer's overall success with Adobe, including renewals, adoption of Adobe solutions, customer health, and satisfaction * Act as a dependable Customer contact, build a clear success plan, and ensure smooth communication. * Effectively network within accounts in order to achieve successful execution of the customer's strategy and roadmap * Deliver an exceptional customer experience with proactive communication, orchestrating the right internal resources, and effectively using the customer engagement model to align, track and evolve customer business goals * Drive adoption of Adobe Experience Cloud products - using data to provide insights and progress from baseline through the maturity curve * Foster innovation by sharing resources and new ways your customers can use Adobe solutions to advance their digital maturity * Identify Customer risk, and partner with the extended Adobe team to establish and complete "get well" plans * Be the voice of the customer internally at Adobe - sharing strategic use-cases, process improvements and asks back into the internal ecosystem * Contribute to the ongoing initiatives to continuously improve our approach to efficiently and effectively secure our customers success What you need to succeed: * Bachelor's Degree and/or relevant work experience * 10+ years of Customer Success experience in Software as a Service, Digital Marketing * Passion for driving customer success and measurable outcomes * Strong communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster joint partnership * Strong consulting skills and proven results working as a trusted advisor to drive business value for clients. * Ability to prioritize, multi-task, and perform effectively under pressure * Exceptional organizational, presentation, and communication skills, both verbal and written * Existing knowledge of software in digital marketing and/or digital media space * Skilled at Program Management within large organizations, helping to effectively inspire change across groups by engaging key partners * Tried effectiveness at leading and facilitating executive meetings and workshops * Validated experience with account planning & customer success plans * Effective at leading executive C-level discussions and presentations * Flexibility to travel (approx. 20%) Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $135,200 -- $234,150 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. In California, the pay range for this position is $161,700 - $234,150 In New York, the pay range for this position is $161,700 - $234,150 In Illinois, the pay range for this position is $149,400 - $216,300 At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP). In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award. State-Specific Notices: California: Fair Chance Ordinances Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances. Colorado: Application Window Notice If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs. Massachusetts: Massachusetts Legal Notice It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more. Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call **************.

Hi there! We are Semrush, a global Tech company developing our own product - a platform for digital marketers. Are you ready to be a part of it? This is your chance! We're hiring for Customer Success Manager, Mid Market (US Markets).Tasks in the role Renewals & Retention: Drive high customer retention and renewal rates by closely managing your renewal pipeline and ensuring customers see ongoing value. Work closely with account teams to identify upsell and cross-sell opportunities. Work with the Marketing team to identify effective messaging for smaller accounts in your book with an eye on growing them. Lead efforts in contract renewals and negotiations Account Management: Build and nurture strong relationships with key stakeholders, including marketing operations teams & marketing leaders. Be their trusted advisor, offering strategic recommendations on how to leverage Semrush for maximum impact Key Account Business Reviews: Conduct regular business reviews with Key Accounts in your portfolio to demonstrate how Semrush tools are delivering ROI. Offer customized strategies and insights to help customers meet their specific business goals, in addition to discussing new, relevant products and solutions Drive Customer Value: Collaborate closely with different customer stakeholders to understand and link key workflows within their marketing operations to the business value Semrush drives. Ensure customers understand how specific features and tools directly enhance their marketing objectives and performance Customer Advocacy: Act as the voice of the customer within Semrush, advocating for any improvements or enhancements based on customer needs and feedback. Stay informed about customer strategic objectives, relevant market conditions in the customers' industry, and competitive intelligence to identify opportunities and threats. Deliver Best In Class Onboarding & Implementation: Execute consistent & efficient onboarding for new customers while simplifying the process where possible. Deliver unique insights at each customer touch point to advance the Semrush mission of enhancing the marketing acumen of all customers Who we are looking for . Required Qualifications: 3-5+ years of experience in Customer Success, Account Management, or a related role, with a focus on enterprise customers, preferably in the MarTech or SaaS space Strong pipeline management skills, allowing you to easily deliver renewals ahead of schedule Proven track record of building strong relationships with different levels of seniority Proven experience in relationship management, ensuring customers see clear connections between their processes and the results Semrush delivers Excellent problem-solving skills with the ability to provide tailored solutions to meet enterprise customers' needs Strong communication skills, both verbal and written, with an ability to articulate complex concepts to both technical and non-technical audiences General understanding of digital marketing technologies such as SEO, SEM, content marketing, analytics, CRM, and marketing automation Experience with upselling customers and generating qualified leads Preferred Qualifications: Ability to navigate ambiguity and complexity, and adapt in a rapidly changing global business environment Experience with international companies is a plus You share our common values: Trust, because we prefer to speak up and be our true selves; Sense of Ownership, because it's not worth wasting time on something you don't believe in; and enthusiasm for Constant Changes, because we are always looking to make things better We will try to create all the right conditions for you to work and rest comfortably Unlimited PTO Low cost medical, dental, and vision plans Life insurance Accidental death and dismemberment (AD&D) insurance Dependent Care Savings Accounts and Flexible Spending Accounts Health Saving Account Short-term and long-term Disability Employee Assistance Program Employee Resource Groups 401(k) plan Paid parental leave Relief Fund Travel coverage Corporate events Teambuilding Snacks, drinks at the office A little more about our company Semrush is a leading online visibility management SaaS platform that enables businesses globally to run search engine optimization, pay-per-click, content, social media and competitive research campaigns and get measurable results from online marketing. We've been developing our product for 17 years and have been awarded G2's Top 100 Software Products, Global and US Search Awards 2021, Great Place to Work Certification, Deloitte Technology Fast 500 and many more. In March 2021 Semrush went public and started trading on the NYSE with the SEMR ticker. 10,000,000+ users in America, Europe, Asia, and Australia have already tried Semrush, and over 1,700 people around the world are working on its development. The Semrush team is constantly growing. Our Diversity, Equity, and Inclusion commitments Semrush is an equal opportunity employer. Building a better future for marketers around the world unites people from all backgrounds. Even if you feel that you don't 100% match all requirements, don't be discouraged to apply! We are committed to ensure that everyone feels a sense of belonging in the workplace. We do not discriminate based upon race, religion, creed, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, age, ancestry, physical or mental disability, or medical condition including medical characteristics, genetic identity, marital status, military service, or any other classification protected by applicable local, state or federal laws. Our new colleague, we are waiting for you!

The future of AI - whether in training or evaluation, classical ML or agentic workflows - starts with high-quality data. At HumanSignal, we're building the platform that powers the creation, curation, and evaluation of that data. From fine-tuning foundation models to validating agent behaviors in production, our tools are used by leading AI teams to ensure models are grounded in real-world signal, not noise. Our open-source product, Label Studio, has become the de facto standard for labeling and evaluating data across modalities - from text and images to time series and agents-in-environments. With over 250,000 users and hundreds of millions of labeled samples, it's the most widely adopted OSS solution for teams working on building AI systems. Label Studio Enterprise builds on that traction with the security, collaboration, and scalability features needed to support mission-critical AI pipelines - powering everything from model training datasets to eval test sets to continuous feedback loops.We started before foundation models were mainstream, and we're doubling down now that AI is eating the world. If you're excited to help leading AI teams build smarter, more accurate systems - we'd love to talk. HumanSignal's customer base is growing exponentially, and you will be on the front lines of ensuring that these customers become passionate, lifelong partners. As a member of our Customer Engagement team, you'll be accountable for establishing deep customer relationships, driving revenue, hitting SLAs, and maintaining the quality standards that power breakthrough AI applications. You will work closely with HumanSignal's enterprise customers and frontier labs, driving end-to-end engagements from new projects and pilots, owning account execution, working cross-functionally to ensure our Label Studio platform and Data Creation Laboratory services are delivered consistently and on-time, and driving account growth. You are the primary contact between HumanSignal and our customers, working with and advocating for data leaders and engineering/operations teams who are pushing the boundaries of what's possible with AI. You have a strong interest in how purpose-built, human-created data can unlock novel AI capabilities. Your bias is towards finding not just one-off solutions, but repeatable and scalable ways to ensure we continually deliver excellence. You have a track record of managing customers to renewal, forecasting with precision, and supporting sales teams in driving expansion. And you are naturally empathetic and excel at building long-term relationships through diligent problem solving and thoughtful, strategic discussions. Within HumanSignal, you will work cross-functionally with Operations, Product, Sales, and our Data Creation Laboratory teams as the primary customer operations advocate. The blend of operations and customer management to drive our most important outcomes makes this a unique and exciting role at the heart of HumanSignal's mission to harness human intelligence to power the future of AI. The ideal candidate is customer-driven, analytical, empathetic, outcome-focused, and above all someone who drives and inspires results. You Will: Build and drive critical operational processes: the consistent, on-time delivery of Label Studio platform capabilities and Data Creation Laboratory services, and revenue growth for our customers Build and oversee operational levers with a relentless focus on SLA achievement and quality improvement Review, track, and improve operational performance with an obsession for continuous improvement Oversee onboarding and successful implementation for new customer projects Manage the long-term health of customers by identifying and preempting areas of risk or concern Partner with clients to understand operational issues and advocate for solutions with HumanSignal engineers Work directly with customers' engineering teams, partnering with customer-facing engineers and technical account managers Answer questions and address issues related to our platform, APIs, and data services Create an effective feedback loop between frontline operations, product teams, strategy, and customers Collaborate with stakeholders to improve processes for new and existing customers Ideally You'd Have: 4-9 years of total work experience, with experience in consulting or technical program management roles Associate / Senior Consultant / Engagement Manager experience at a top-tier consulting firm A technical background (education or professional experience with CS, Economics, Statistics, Engineering) A proven track record in B2B client-facing roles and expanding client relationships Ability to understand APIs, ML workflows, and data operations, and build great relationships with technical customers Excellent cross-functional collaboration skills Outstanding verbal and written communication abilities A track record of structured, analytics-driven problem solving A history of diligence and organization across multiple work streams An action-oriented mindset that balances creative problem solving with the scrappiness to ultimately deliver results Strong analytical, planning, and process improvement capabilities Experience with SQL and/or other database languages Nice to Haves: Prior experience at an API-driven technology company and/or managing technical customers Experience with data annotation, labeling platforms, or ML operations Understanding of how training data impacts model performance About HumanSignal At HumanSignal, we're building the infrastructure for the next generation of AI. Our Label Studio platform powers data operations for leading organizations worldwide, while our Data Creation Laboratories manufacture the purpose-built datasets that breakthrough AI applications require. We believe the next frontiers in AI won't be unlocked by scraping what's left on the web-they'll be built on human-created data that captures the complexity of how systems need to see, hear, reason, and react. Through controlled environments and operational excellence, we're enabling researchers and enterprises to innovate without being constrained by data availability. We work with frontier AI labs, Fortune 500 enterprises, and government agencies who are pushing the boundaries of what's possible with AI. Join us in building the data that will build the future. We are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity, or Veteran status. At HumanSignal we pay based on regional compensation market rate ranges across the globe. We are hiring for this role across North and South America as well as Europe. The base cash compensation range is $140,000 to $200,000 USD. These ranges are provided by market data and are in good faith. The final offer details are determined by several factors including candidate experience, expertise, as well as applicable industry knowledge and may vary from the pay ranges listed above.

We at the AmyMyersMD.com team are in the business of empowering people around the world to take back their health. We offer doctor-designed wellness programs that harness the power of diet and lifestyle changes to reverse chronic illnesses. We round out this offering with a comprehensive set of products and services, including nutritional supplements, wellness coaching, a meal planning tool, and e-resources. Job Description As our Customer Success Rockstar, you will be responsible for communicating and answering questions from customers and potential customers around the world. You must be able to communicate clearly and concisely and enjoy the fast-paced speed the internet provides! $14-15/hr plus metrics-based quarterly bonus plan, full-time Monday-Friday 8a-5p Do you love going the extra mile to make people happy? Are you passionate about health and wellness? Do you enjoy educating people about ways they can improve their health? If the answer to these questions is "Yes!"--we can't wait to hear more about you! You're the right fit for this role if you can: Delight and wow our customers by providing exceptional customer service on the phone, through email, and over live chat Be a subject matter expert on our supplement line and other health items available in our store Processes returns and refunds when necessary; Review daily receipts of online purchases Interact with our fulfillment center personnel to troubleshoot shipping and processing order issues Qualifications Ideal candidates: Experience with WordPress, Shopify, and/or other e-commerce management tools Experience with customer support software, such as Zendesk, Groove, Olark, or similar Are a critical thinker and proactive problem solver - you think through situations and are great at troubleshooting Are honest, open, and supportive - our team is like a family and we don't do drama Take immense pride in your work Excel in a fast-paced environment and are great at prioritizing Are a clear communicator and a straight shooter Are the most efficient worker, not the hardest worker Are results driven Have a passion for health, wellness and changing lives. Are a true go-getter who is an amazing troubleshooter and taskmaster extraordinaire Additional Information If this sounds like you, please submit your resume!

Job DescriptionSafetyCulture is a global technology company that is helping to transform workplaces around the world. Our mission is to help working teams get better every day and our technology platform and products give front line workers a voice and leaders the visibility to make smart decisions when driving safety, quality and continuous improvement. SafetyCulture is one of the fastest-growing tech companies. Our bold ambition is to reach 100 million users worldwide by 2032. Opportunities to help shape a journey like this do not come around often! An awesome opportunity has arisen for a Senior Customer Success Manager to join our team! You will be responsible for driving success across our highest opportunity accounts in the Manufacturing industry. You will act as a trusted advisor, ensuring customers maximize the value of our platform, achieve their business goals, and continue to grow their partnership with SafetyCulture. The ideal candidate will have a strong track record of managing Enterprise customers across a variety of industries.How you will spend your time: Serve as a strategic partner to a portfolio of Enterprise customers, helping them adopt and maximize the value of our solutions Understand customers' business objectives, challenges, needs to drive success Own customer retention, ensuring renewals and reducing churn risk through proactive engagement Identify growth opportunities within existing accounts and collaborate with Sales to drive expansion Leverage deep industry knowledge to provide tailored insights, recommendations, and best practices Advocate for customers internally, influencing product development based on industry trends and customer feedback Contribute to the development of industry-specific playbooks, collateral, and case studies About you: 10+ years of total work experience with at least 5+ years experience working in a customer success role, ideally with Enterprise customers or within an Enterpriselevel organization Strong ability to build executive relationships and drive business value for Enterprise customers A background in leveraging data through a variety of tools to inform and execute customer-facing and internal strategies Persuasion and presentation skills, with the ability to communicate up and down an organisation Ability to actively listen, understand customer pain points and take action Thrives in a fast-paced, dynamic environment More than a job: Equity with high growth potential, and a competitive salary Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office Access to professional and personal training and development opportunities We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies We're committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we've built an incredible culture which has seen us recognised as a Best Place to Work in Australia, the US and the UK. Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you You can find out more about life at SafetyCulture via Youtube, Twitter, Instagram and LinkedIn.To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone. For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS: ************ or dhs.gov/e-verify

Job DescriptionSr. Customer Success Manager - SaaS ShipperHQ is seeking a talented Sr. Customer Success Manager to join our dynamic team. If you're ready to redefine shipping and ensure customers are achieving value, come be part of the ShipperHQ journey! About Us: ShipperHQ is headquartered in Austin, TX, and is transforming the way e-commerce businesses manage shipping. Since 2009, we've provided innovative shipping software that helps both SMBs and enterprise customers optimize their operations and achieve better results. Our team members span the globe, and we're united by a culture of collaboration, curiosity, and impact. We're looking for ambitious, self-motivated individuals with a positive attitude who thrive in a fast-paced, team-oriented environment and are excited to help shape the future of e-commerce shipping. What You'll Do: You'll own a portfolio of strategic accounts and serve as a trusted advisor, helping customers maximize the value of ShipperHQ solutions. Build lasting relationships: Establish trust, credibility, and influence across multiple levels of your customers' organizations. Drive measurable value: Understand your clients' goals, define success metrics, and deliver actionable strategies that drive ROI. Champion adoption: Educate customers on product capabilities and best practices, ensuring they realize the full benefit of their investment. Lead renewals and growth: Manage renewals proactively and identify expansion opportunities through consultative, value-based selling. Collaborate cross-functionally: Partner closely with Product, Sales, and Support to represent customer outcomes across teams and help deliver exceptional outcomes. Plan ahead: Stay proactive, looking 6+ months ahead of renewal cycles, to ensure client satisfaction and retention. What We're Looking For: Bachelor's degree or equivalent experience 5+ years in Customer Success, Account Management, or a similar client-facing role, ideally in B2B SaaS Experience managing enterprise or strategic accounts with multiple stakeholders Skilled at building champions, navigating complex organizations, and tailoring strategies to client goals Proven ability to own and grow recurring revenue through renewals and upsells Strong business acumen with experience tracking and communicating KPIs Exceptional communication skills (written, verbal, presentation) Highly organized, proactive, and detail-oriented - you take pride in delivering quality work Entrepreneurial mindset and comfort working in a fast-moving, collaborative environment Experience in e-commerce or shipping/logistics technology is a plus If you meet most but not all qualifications, we encourage you to apply. We value potential and learning agility. Why ShipperHQ? This is a fast-paced, dynamic environment where no two days are the same. For the right candidate with the right attitude, there are exceptional opportunities for career growth. Our agile team rolls up its sleeves to tackle some of the biggest challenges in e-commerce shipping. At ShipperHQ, you'll gain more experience in a year than you might at other companies in three, thanks to our collaborative culture that emphasizes continuous learning, growth, and innovation. Benefits and Perks: Collaborate with a motivated team, directly tying your results to organizational success 22 days of PTO plus public holidays 401k Match Medical, Dental, and Vision Insurance This is a hybrid, full-time position working out of our Austin, TX office Compensation is based on experience At ShipperHQ, we're proud to be a team as diverse as the merchants we serve. As part of the e-commerce community, we are committed to empowering businesses of all sizes to grow and succeed through technology. Guided by honesty, responsiveness, and innovation, we focus on hiring the right people for the job regardless of race, background, religion, or personal identity. Powered by JazzHR sCir78ccw3