Multi-Specialty Account Manager - Waterbury, CT
Customer success manager job in Waterbury, CT
Territory: Waterbury, CT - Multi-Specialty
Target city for territory is Waterbury - will consider candidates who live within 40 miles of territory boundaries with access to a major airport. Territory boundaries include: West to the NY border, including Danbury, New Milford, Ridgefield. Middletown, Portland, Seymour, Terryville, Bristol, Roxbury, Kent, Washington.
SUMMARY:
Are you a results-driven biopharmaceutical sales professional looking to be part of an organization that values being curious, adaptable, and accountable? Lundbeck is a global biopharmaceutical company focusing exclusively on brain health. With more than 70 years of experience in neuroscience, we are committed to improving the lives of people with neurological and psychiatric diseases. Lundbeck employees are inspired and driven by our purpose to advance brain health and transform lives. Join us on our journey of growth!
We are seeking a dynamic and results-driven sales professional with a proven track record of success who is looking to grow with LundbeckOur ideal candidate will have the ability to be a specialty product expert with an understanding of requisite market complexities in order to be successful promoting our products to stakeholders in the primary care and neurology settings. As an Account Manager, you lead the promotion of our psychiatry portfolio, executing sales and marketing strategies with comprehensive clinical knowledge to drive sales performance. Our Account Managers are adept at executing against the toughest commercialization challenges in today's rapidly changing environment and must demonstrate strong capability in the following areas:
ESSENTIAL FUNCTIONS:
Business Planning & Account Leadership - Ability to use digital tools and apply data-based insights to create opportunities, develop strategy & tactics, allocate resources to enhance sales execution, monitor progress and adjust direction to maximize sales performance.
Selling - Deliver messages in a clear and compelling way to customers, effectively probe customer needs to handle objections, and close every call with a commitment to action to drive changes in behavior.
Customer Development - Build and maintain productive internal and external relationships based on customer needs and organizational goals, incorporating “total office” account management where applicable.
Local Market & Therapeutic Area Expertise - Gather and validate key trends and dynamics in the market, map account linkages, and apply comprehensive therapeutic knowledge to uncover and prioritize unique opportunities.
Reimbursement - Consistently demonstrate the ability to stay informed on reimbursement dynamics, anticipate and effectively address payer access issues (IDNs, Medicare, Medicaid, Commercial) using Lundbeck resources.
Pharmaceutical Environment/Compliance - Apply knowledge of pharmaceutical and regulatory environment, including accountability and adherence to Lundbeck policies and procedures and FDA regulations regarding the promotion of pharmaceutical and medical products.
REQUIRED EDUCATION, EXPERIENCE and SKILLS:
Bachelor of Arts or Bachelor of Sciences degree from an accredited college or university
2-5 years pharmaceutical, biopharmaceutical, biologics, medical device sales or related healthcare sales experience.
Must demonstrate the intellectual capacity to score highly on disease and product training exams, including being certified on product knowledge annually
Self-starter, with a strong work ethic, tenacity, and outstanding communication skills
Adaptability: Ability to embrace change and work collaboratively in a fast-paced team environment.
Problem-Solving: Proven analytical skills to identify solutions and overcome obstacles.
Data Analysis: Strong computer and technical skills used in analyzing data to develop both short- and long-term goals aligned with business objectives.
Must live within 40 miles of territory boundaries
Driving is an essential duty of this job; must have a valid driver's license with a safe driving record that meets company requirements
Meeting and complying with reasonable industry-standard credentialing requirements of healthcare providers / customer facilities is required for continued employment with Lundbeck
Ability to lift, bend, push, pull and move items including, but not limited to equipment, pharmaceutical samples, and any other work-related materials up to 25 lbs. with or without reasonable accommodation.
PREFERRED EDUCATION, EXPERIENCE AND SKILLS:
Recent documented successful experience selling to general practitioners (GPs) and primary care centers.
Prior experience promoting and detailing products specific to CNS/neuroscience
Previous experience working with alliance partners (i.e., co-promotions)
TRAVEL:
Willingness/Ability to travel up to 30% - 40% domestically to (a) regularly meet/interact with customer base and internal personnel within assigned territory; and (b) typically attend 4-8 internal/external conferences and meetings spanning locations within the United States. Travel must be able to be completed in a timely manner.
The range displayed is a national range, and if selected for this role, may vary based on various factors such as the candidate's geographical location, qualifications, skills, competencies, and proficiency for the role. Salary Pay Range $108,000 to $125,000 and eligibility for a sales incentive target of $39,000. Benefits for this position include flexible paid time off (PTO), health benefits to include Medical, Dental and Vision, company match 401k and company car. Additional benefits information can be found on our career site. Applications accepted on an ongoing basis.
Why Lundbeck
Lundbeck offers a robust and comprehensive benefits package to help employees live well and protect their health, family, and everyday life. Information regarding our benefit offering can be found on the U.S. career site.
Lundbeck is committed to working with and providing reasonable accommodations to disabled veterans and other individuals with disabilities during our employment application process. If, because of a disability, you need a reasonable accommodation for any part of the application process, please visit the U.S. career site.
Lundbeck is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, and any other characteristic protected by law, rule, or regulation. Lundbeck participates in E-Verify.
Sales Manager (Full Time) - 24H961
Customer success manager job in Clinton, CT
If you are a CURRENT Carter's employee, do not apply via this external application. Search "Browse Jobs" in Workday to apply internally.
Love what you do. Carter's Careers.
As a Full Time Sales Manager, you will be the first face of the brand for growing families. You'll congratulate new parents and grandparents, introduce them to our new baby essentials, help prep them for the first day of school, and all the big and little moments on their parenting journey. We're looking for a leader who fosters a welcoming and inclusive environment, values and optimizes skills and talents, and continually educate themselves and their team on product styles, features, and benefits.
What we love about Carter's:
Carter's Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter's, OshKosh B'gosh, Skip*Hop, and Little Planet brands. Carter's is the #1 most-purchased children's clothing brand.* We've become an industry leader by providing quality - from the first Original Bodysuit to the lasting careers we offer our team. We've kept our close-knit culture since our founding, and we invest in our teams with training and development programs, so we all succeed together. A Carter's career doesn't feel like a job. It feels like connections, between customers, teams, and families. Caring, teamwork, flexibility, and growth are what make us different. What's not to love?
Benefits we love:
Schedules that fit your life. Maintaining balance is important to us, which is why your schedule will allow you to focus on all aspects of your life.
Benefits and perks that make life better, including health benefits, mental health benefits, a 30% discount on our brands, referral bonuses, and much more!
Education “Advance You” Program, which helps you earn a GED or a bachelor's degree tuition-free or learn English as a second language!
Paid time off, holidays, and parental leave, as well as adoption assistance, charitable matching gifts, and much more!
The opportunity to build skills and grow as an individual. We provide professional and personal development to shape your career.
Development programs to help you grow in your current role and beyond. Whether you're looking to join us for a short while or a long-term career, you will grow at Carter's.
What You'll Do:
Become a product and brand expert of our brands to help families navigate every moment from preemie to size 14
Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits
Maintain a genuine customer focus on the sales floor
Foster a positive, safe, and inclusive environment for employees and customers
Consistently model service standards and omni-channel experience while coaching others to success
Lead and execute an assigned business focus area through planning and detailed follow through
Perform Leader on Duty supervisor responsibilities by driving results and responding to customer concerns timely and with an appropriate resolution
Utilize customer feedback to identify areas of opportunity to implement actions to drive results
Build customer loyalty through Company sponsored programs, including credit
Offer consistent, in the moment feedback to store team and raise performance concerns to Store Manager
Recognize exceptional performance through positive reinforcement and appreciation
Support store team with Asset Protection through a consistent level of customer service, safety awareness, and operational controls
Qualities we'd love in a candidate:
A positive and solutions-oriented mindset
Effective and professional verbal and written communication skills
The ability to manage multiple tasks at once
Proficient computer and technology skills (Outlook, Excel, Web navigation, etc.)
A variety of skills and experiences
A high school diploma or GED
You can:
Lift 40 pounds as needed, with frequent bending, stooping, reaching, pushing, and pulling
Stand or walk for extended periods of time; climb up and down a ladder
Provide availability that may include days, nights, weekends, and holidays as scheduled, with a minimum of two closing shifts a week
Carter's for all:
Carter's is an Equal Opportunity and Affirmative Action employer. (Minority/Female/Disability/Veteran).
NOTE: This is all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description. Carter's may reasonably alter your duties, responsibilities, job title, and location
Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.
Auto-ApplyAccount Manager, New York Metro
Customer success manager job in Congers, NY
Inside Sales Account Manager to fill in the New York Metro Area Pay: First year on target total compensation is $120,000 with no cap ($70,000 base) but you must have the following sales capabilities:
You must have two years prior B2B sales success selling commodities into a highly competitive market.
Does this describe you? You thrive when selling commodities against well-known, trusted and embedded brands. You are a sales performer with a proven track record of hunting and developing new business. You have an optimistic outlook, listen and ask questions with ease. You have no problem handling rejection, developing strong relationships early, and would describe your selling style as consultative. You excel at cold-calling on the phone, reaching decision makers, value selling, handling objections and set high success goals. A self-starter, you have a strong sense of urgency, and can work independently alongside a small team in a satellite location. You are adaptable, unafraid of new technology, goal-oriented, organized, and have strong written and verbal communication skills. You're comfortable in an inside sales role with a primary objective of growing existing accounts. You like being held accountable for Key Performance Indicators and know that “time kills all deals”.
Prior success selling Industrial or Construction supplies to Construction Companies is helpful but not required.
Familiarity with NetSuite ERP is helpful but not required.
This position requires you to work in an office 5 days a week in Congers, NY.
Job type: Full time
Benefits
Great medical, dental & vision benefits
401(k) matching program
Generous paid time off and holiday policies
Team-first mindset
Career growth opportunities
_________________
We are Great Place to Work certified, with 98% of team members stating they are proud to work for PowerPak! We are always looking for ways to put "People First". To learn more, check out our Core Values here: ********************************
ASSOCIATE CUSTOMER SUCCESS MANAGER
Customer success manager job in Larchmont, NY
Job DescriptionDescription:
Flora Health is a leading healthcare technology and media company redefining how pharmaceutical and life sciences organizations connect access, affordability, and engagement at the point of care. Through its integrated data and technology platform, Flora unites EHR-embedded communications, real-time access services, and advanced analytics that enable partners to reach healthcare providers and patients where treatment decisions are made.
Summary
Flora Health is seeking an Associate Customer Success Manager to support our growing Customer Success team. This role is responsible for assisting with the delivery, performance tracking, and success of client campaigns across our healthcare media and point-of-care (POC) solutions. Working closely with senior team members, you'll help ensure campaigns run smoothly, client needs are met, and internal teams stay aligned.
This is an ideal opportunity for someone early in their career who's eager to grow in healthcare marketing, account management, and client strategy within a fast-paced, collaborative environment.
Requirements:
Responsibilities
Support Senior Customer Success Managers in managing client campaigns and partnerships.
Assist with onboarding and setup for new client campaigns across EHR and POC platforms.
Track campaign pacing, compile performance reports, coordinate with Finance on monthly billing and reconciliation and help prepare client business reviews (QBRs).
Coordinate with internal teams (Sales, Product, Operations and Growth) to ensure deliverables are met on time.
Maintain client-specific documentation, utilize and keep internal dashboards up to date, and monitor project timelines.
Respond to client requests promptly and professionally, escalating issues as needed.
Learn Flora Health's media and data offerings, developing a strong understanding of client objectives and KPIs.
Contribute to process improvements for reporting, tracking, and client engagement workflows.
Qualifications
1-3 years of experience in customer success, client services, marketing operations, or account coordination (internships or agency experience welcome).
Strong communication, organization, and follow-up skills.
Comfortable working with data, reports, and spreadsheets to analyze results.
Team player who thrives in a fast-paced, evolving environment.
Experience or interest in healthcare marketing, EHR, or digital media is a plus.
Bachelor's degree in marketing, business, communications, or a related field preferred.
Sr Customer Success Manager
Customer success manager job in Melville, NY
Department
Customer Experience
Employment Type
Full Time
Location
Melville, NY
Workplace type
Hybrid
Compensation
$110,000 / year
The impact you'll make What you will bring As a member of the KWI team you will receive About KWI KWI helps retailers maximize sales by uniting their online and in-store capabilities to deliver delightful shopper experiences. With KWI Merchandising and mobile POS, retailers can execute omnichannel flawlessly, and right at their fingertips - clienteling, endless aisle, mobile checkout with the latest payment options, inventory management, and ecommerce.
Customer Account Manager
Customer success manager job in Deer Park, NY
Title: Customer Account Manager Hours: 8am-5pm Monday-Friday Salary: $50,000-$60,000/yr Opportunity summary: As a Senior Assistant Customer Service, you will represent Smurfit Westrock to the customer and act as a critical liaison between the customer, sales, and operations teams. You will be the first point of contact with our customer and set the tone for their Smurfit Westrock experience. You will maintain the ongoing relationship with multiple customers and sales staff, utilizing a diverse knowledge of products, logistics, production planning, and inventory management. As a Smurfit Westrock employee, you will be empowered to develop yourself through a culture of training to give you the tools to accomplish your best work and satisfy the customer.
How you will impact Smurfit Westrock
* Represent Smurfit Westrock values and deliver excellent service through each interaction.
* Facilitates quotes and provides pricing.
* Creates new item specifications/projects.
* Manage accounts through processing incoming orders, and/or inquiries, by scheduling demand on machines, and managing orders to ensure customer's delivery requirements are met.
* Proactively track order activity and inventory levels and alert appropriate staff/customers of any potential issues
* Handle outside purchases for services and materials required for the manufacturing of customer projects.
* Produce customized reports and share data with customers.
* Generate customer issues and support the Quality Manager to obtain information, research, and troubleshoot quality issues.
What you need to succeed:
* High School diploma or G.E.D. (Preferred Associate/bachelor\u2019s degree)
* Customer service or related work experience in manufacturing environment or other industries (2+ years- experience preferred)
* Basic knowledge of operational procedures and tools.
* Demonstrates a customer-oriented mindset and ability to operate with customers\u2019 best interests in mind.
* Strong communication, collaboration, and problem-solving skills to complete a task or achieve a common goal and ensure a great customer experience.
* Demonstrates an interest, willingness, and drive to learn new things; seeks to understand concepts, processes, and ideas within area of functional expertise.
* Demonstrate organizational and time management skills to ensure achievement of desired results.
* Work in a fast-pace, team environment and partner with internal departments to achieve goals and satisfy customers.
* Ability to navigate in multiple systems.
What we offer:
* Corporate culture based on integrity, respect, accountability, and excellence.
* Comprehensive training with numerous learning and development opportunities
* An attractive salary reflecting skills, competencies, and potential.
* A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.
* Generous benefits including 401 K Matching, Medical, Dental, Vision all starting day one. Stock Purchase Program, Tuition Reimbursement, and Wellness program.
The starting range is $50,000-$60,000/yr, depending on your role, level, and location. The benefits for this role may include short-term bonus incentive, health, dental and vision insurance, flexible spending accounts or health savings accounts, retirement savings plans, life and disability insurance programs, and paid sick leave as required by applicable state/local law, 10 days of paid vacation, and 11 days of paid holidays, subject to annual change. Your actual pay will be based on your work location and other factors, such as your skills, experience, and education. To learn more about the specific salary range for your preferred location, please contact your recruiter during the hiring process. You may apply online at [1] ******************************** and the application window is expected to close by 1/5/26.
References
Visible links
1. http://********************************
Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of safety, loyalty, integrity, and respect, we use leading science and technology to move fiber-based packaging forward.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.
Client Success Manager
Customer success manager job in Shelton, CT
Job DescriptionDescription:
Flexi Software has been a trusted provider of accounting solutions for over 30 years, offering both cloud-based and on-premise software tailored for organizations with complex accounting requirements, such as multi-entity and inter-company accounting. Our comprehensive suite includes modules like General Ledger, Accounts Payable, Accounts Receivable, Purchasing, Fixed Asset Management, Project Accounting, Workflow Automation, Financial Reporting, and Budget Software. Serving industries including insurance, banking, credit unions, and financial services, Flexi is renowned for its robust features, flexible deployment options, and exceptional customer support.
Position Summary
We are seeking a client-facing professional with strong project management, solution consulting, and customer relationship skills to join our growing Client Success team as a Client Success Manager. This hybrid role is broken into four core functions:
Client Success (40%)
Project Management (30%)
Solutions Consulting (20%)
Other Strategic Initiatives (10%)
The ideal candidate will be responsible for guiding clients through the full post-sale lifecycle-from onboarding and implementation through long-term engagement and optimization. You'll serve as a trusted advisor, working cross-functionally to ensure clients derive maximum value from our solutions, and play a key role in delivering a high-touch customer experience that fosters loyalty and retention.
Key Responsibilities
Client Relationship Management (40%)
Serve as the primary point of contact and advocate for assigned clients.
Develop a deep understanding of client goals and build trusted, long-term relationships.
Proactively monitor customer health and address issues before they escalate.
Identify and pursue opportunities for upselling, cross-selling, and expansion.
Serve as the voice of the customer to internal product and engineering teams.
Project Management (30%)
Manage onboarding and implementation projects from kickoff to go-live.
Develop and maintain detailed project plans, timelines, and communication cadences.
Coordinate efforts between client stakeholders and internal teams.
Track project milestones, manage risks, and ensure successful delivery on time and within scope.
Solutions Consulting (20%)
Partner with clients and Account Executives to understand and translate business requirements into effective configurations of the Flexi suite.
Provide consultative support for workflow design, product usage, and optimization.
Support data migration, testing, and training initiatives in collaboration with technical resources.
Help clients understand and fully adopt features that align with their strategic objectives.
Other Strategic Initiatives (10%)
Contribute to process improvement efforts and documentation that scale customer success practices.
Collaborate on customer feedback programs and product enhancement planning.
Participate in internal training and mentoring initiatives as needed
Requirements:
5+ years of experience in a customer success, implementation, or consulting role supporting enterprise software solutions.
Strong understanding of project management principles with the ability to manage multiple concurrent projects.
Technical proficiency with accounting software, ERP systems, and relational databases (SQL knowledge a plus).
Excellent communication and interpersonal skills with a customer-first mindset.
Proven ability to translate complex technical topics into client-friendly guidance.
Experience working with financial services or accounting software is highly preferred.
Bachelor's degree in Business, Accounting, Information Systems, or a related field.
Flexi provides excellent benefits including paid holidays and paid time off, a 401(k) Plan with company participation, health and dental insurance, life and disability insurance, and a vision discount plan.
Location: Shelton CT preferred or Remote
Only candidates under consideration will be contacted. Any offer of employment will be contingent upon positive background check. No phone calls, please. Principals Only.
Drug-free workplace. M/F/V/H EEO
Dealer Success Manager - Long Island/Queens
Customer success manager job in Islandia, NY
Job Description
Since our founding in 2012, Lotlinx has consistently pioneered advancements in the automotive landscape. We specialize in empowering automobile dealers and manufacturers by providing cutting-edge data and technology, delivering a distinct market advantage for every single vehicle transaction. Today, we stand as the foremost automotive AI and machine learning powered technology, excelling in digital marketing, risk management, and strategic inventory management.
Lotlinx provides employees with a dynamic work environment that is challenging, team-oriented, and full of passionate people. We offer great incentives to our employees, such as competitive compensation and benefits, flex time off, and career development opportunities.
Job Summary
The Dealer Success Manager supports our dealer base. They are responsible for interfacing with our dealers to build relationships, drive adoption of our platforms and our tools, and use data to recommend inventory strategies for success. They will generate new business and upsell our current customer base. Must be based in/near Long Island or Queens.
Key Responsibilities
Build and Maintain Relationships: Foster strong, long-term relationships with active dealers through weekly calls, monthly performance reviews communication and problem solving skills, providing tailored solutions for dealer success.
Serve as an Ambassador: Educate dealers on Lotlinx products, company, and best practices including risk inventory, channel marketing and market trends
Customer Success Reporting: Conduct regular meetings using data and reports (weekly, quarterly) to ensure optimal use of our platform, and setting up strategic campaigns to achieve dealer goals.
Retention and Churn: Assess and manage risks for each dealer to proactively prevent churn, driving retention and growing revenue.
Product/Service Updates: Identify and prioritize updates based on dealer feedback, industry trends, market dynamics, and competitor analysis using our tools.
New Business: Generate sales with new dealerships, increase our market penetration, and contribute revenue.
Current Customer Growth: Meet or exceed sales goals within an assigned book of business. Independently grow an assigned book of business
Qualifications
Bachelor's degree or equivalent experience
5+ years of sales experience preferred
Experience with presentation tools, Salesforce, and Outreach
Proven track record of sales success
Experience in the automotive industry is required
Existing in-market dealer relationships highly preferred
What We Are Looking For?
Proven Relationship Management: Proven track record of managing dealer relationships; dealer principles, dealer groups
Tech-Savvy: Ability to understand, interpret, and present data effectively using a consultative approach.
Quick Learner: Ability to grasp new concepts quickly, maintain an open mind for change, and proactively solve problems.
Excellent Communication: Strong communication and presentation skills, with a focus on listening for understanding and influencing outcomes.
Client Service Excellence: Proven track record of delivering outstanding client service.
Leadership Engagement: Expertise in interfacing with client contacts at various leadership levels.
Technical Presentation: Ability to effectively present Lotlinx platform and technology and respond to client requirements and requests with urgency.
Client Standards Understanding: Capacity to educate and consult with dealers and requirements related to offered products, features, and solutions.
Internal Communication: Ability to communicate client requirements to internal teams with urgency to ensure alignment.
High Integrity and Work Ethic: Self-starter with a strong work ethic, high energy levels, and a commitment to integrity.
Pay: $100,000 base salary + generous commission structure.
Benefits: Medical, Dental, Vision, Matching 401k.
Lotlinx is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Lotlinx is not currently able to offer sponsorship for employment visa status.
Lotlinx is headquartered in Peterborough, NH and has locations in Holmdel NJ, Manitoba, Ontario and British Columbia, Canada in addition to a large team spanning from the US to Canada.
Our success relies heavily on our customers but also our dedicated talent that continuously moves our platform forward. We value our employees, their abilities and seek to foster an open, cooperative, dynamic environment where the team and company alike can thrive.
Manager of Customer Engagement
Customer success manager job in Islandia, NY
Are you looking to Optimize your life? Start your exciting path to a rewarding career today! We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.
If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!
We are Optimum!
Job Summary
The Manager of Customer Engagement will play a crucial role in implementing programs designed to enhance customer lifetime value (LTV) of Optimum's customer base through effective product management and engagement initiatives. This position will focus on supporting the go-to-market (GTM) for Overbuilder Protention, Movers, & Referral Programs among others to help ensure that Optimum meets its annual objectives.
Responsibilities
* Assist in the development and execution of Base Management programs aimed at improving customer LTV through effective product management and engagement strategies.
* Oversee day-to-day management of cross-functional go to market for key projects. Work with product, data / business intelligence, marketing, finance & others to support the execution of the GTM strategy to ensure alignment with corporate goals.
* Contribute to designing and implementing engagement programs that strengthen customer relationships, increase product adoption, and improve overall satisfaction.
* Help create and oversee customer referral programs that encourage existing customers and other audiences to refer new customers, boosting acquisition and brand loyalty.
* Assist in implementing effective onboarding strategies to provide new customers with a seamless experience, facilitating early engagement and long-term retention.
* Help manage the Mover program, ensuring customers who relocate have a smooth transition and continue to engage with Optimum's offerings.
* Contribute to establishing metrics for evaluating the effectiveness of Base Management programs, utilizing data analytics to inform strategies and improvements.
* Work closely with teams in Product, Marketing, Sales, and Customer Care to ensure alignment and contribute to the success of customer engagement initiatives.
Qualifications
* Minimum of 5 years of experience in customer engagement, product management, marketing or related fields, with a demonstrated ability to enhance customer lifetime value.
* Bachelor's degree required; advanced degree preferred.
* Solid understanding of the telecommunications or subscription service industries, with insights into customer behavior and market trends.
* Strong analytical skills, with the ability to interpret data and develop actionable strategies.
* Proven experience collaborating with cross-functional teams and managing projects from conception to execution.
* Excellent communication and interpersonal skills, with the ability to influence stakeholders effectively.
* Strategic thinker with a results-oriented approach, capable of developing and executing plans while addressing immediate challenges.
* Experience in developing onboarding and referral programs that drive engagement and retention.
* Ability to thrive in a fast-paced environment, efficiently managing multiple priorities and deadlines.
At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.
If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.
All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity.
We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.
Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.
Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $123,379.00 - $150,000 / year. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.
Major Gifts and Foundation Relations Manager
Customer success manager job in New Haven, CT
The Major Gifts and Foundation Relations Manager develops and executes comprehensive fundraising strategies to cultivate, solicit, and steward individual major donors and institutional funders supporting LEAP's $7.3M annual budget. This position serves as a key member of the Development and Communications team, managing a combined portfolio of 70-100 prospects that includes individual donors, foundations, and corporations. Success requires exceptional interpersonal skills, strategic thinking, and the ability to articulate LEAP's impact in ways that motivate giving.
This is a full-time, exempt (salaried) position requiring strong organizational abilities, emotional intelligence, and comfort with modern technology including AI tools and donor database systems. The role requires balancing individual donor cultivation with foundation relationship management, taking initiative to build and deepen relationships, and working collaboratively across the organization to engage donors meaningfully.
Reports to: Deputy Director of Development and Communications
Essential Duties
Individual Major Gifts Management
Manage portfolio of 60-80 major donors and donor prospects (previous gifts of $10,000+)
Develop and implement personalized cultivation and solicitation strategies aligned with donor interests and capacity
Conduct 12-18 meaningful donor contacts monthly through meetings, calls, site visits, and events
Collaborate with and support LEAP senior staff, Board members, and volunteers on solicitation strategy and execution
Research and qualify new prospects through wealth screening and relationship mapping
Create compelling, tailored proposals and solicitation materials
Foundation Relations
Serve as primary contact for 10-20 priority foundation and corporate funders, with primary focus on foundation relationships
Collaborate with grant writer and Deputy Director of Development on proposal strategy and reporting requirements for assigned institutional funders
Draft proposals and reports independently for select funders
Coordinate foundation meetings and program tours
Identify opportunities to deepen foundation relationships and increase funding levels
Stewardship and Engagement
Manage $2 million in existing relationships and cultivate, solicit and secure $250,000 in new support annually
Design and execute stewardship plans for both individual and institutional funders
Coordinate donor engagement opportunities including site visits, program observations, and volunteer activities
Develop customized impact reports and communications demonstrating program outcomes
Ensure timely, authentic acknowledgment and recognition of all gifts
Strategic Planning and Systems Management
Develop and implement annual major gifts and foundation fundraising plans that support LEAP's budget and organizational priorities, with approval from Deputy Director of Development and Communications
Maintain accurate, detailed records in CRM (Raiser's Edge) including contact reports, giving history, and strategy notes for all portfolio prospects
Track pipeline metrics and provide regular progress reports to leadership
Conduct prospect research using traditional and AI-assisted tools
Collaborate with the communications team on materials supporting major gifts and institutional giving efforts
Required Qualifications
Bachelor's degree from an accredited institution of higher education
Minimum 5 years of major gifts fundraising experience with proven track record of closing gifts of $25,000+
Experience managing foundation relationships and collaborating on institutional proposals
Exceptional verbal and written communication skills with ability to craft compelling, personalized proposals and presentations
Preferred Qualifications
Experience in youth development, education, or social services sector
Established relationships with Connecticut philanthropists and foundation funders
Knowledge of New Haven community and nonprofit landscape
CFRE certification or interest in pursuing professional development
Experience working with Board members and volunteers on fundraising initiatives
Technical Skills
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Google Workspace, and presentation software
Experience with donor database systems (Raiser's Edge preferred), prospect research platforms (iWave), and organizing digital records, or ability to learn quickly
Comfortable using AI tools to assist with prospect research, writing, and data analysis
Essential Competencies
Results Orientation : Meeting fundraising goals and advancing donor relationships with metrics-driven accountability
Research, Data Analysis, and Project Management : Strong capabilities in prospect research, analyzing donor data, and managing multiple complex projects simultaneously
Self-Motivation : Ability to work independently, take initiative, and manage time effectively
Special Requirements
Flexibility to work some evenings and weekends as needed for donor meetings, events, and organizational activities
Willingness to occasionally travel to donor meetings or conferences
Ability to represent LEAP professionally in the community
Reliable transportation to donor meetings and program sites
Compensation
Salary: $70,000-$80,000, commensurate with experience.
Excellent benefits, including health, dental, vision, and life insurance, along with retirement plan with employer contribution. Generous PTO, holiday leave, and professional development opportunities.
How to Apply
Send a letter of interest and resume through our online application portal: Recruitment Portal
Note: This is a hybrid position based out of the LEAP office in New Haven, CT. There is a required minimum of two days per week in person, with additional in-person days assigned as needed by department leadership. LEAP reserves the right to change its hybrid work policy.
Additional information about the organization is available via ********************
LEAP is an equal opportunity employer.
Auto-ApplyClient Service Manager (#56)
Customer success manager job in Islandia, NY
Join one of the fastest-growing and largest privately held security companies in the U.S.! Since 1998, Sunstates Security has established a reputation for providing excellent customer service and quality work environments for its team across the country. We're committed to hiring, developing, and retaining a diverse and exceptionally qualified workforce.
We reinvest in our employees by offering a benefits package that exceeds industry standards, career growth opportunities, extensive internal training, employee incentive programs, team recognition, and more. Employees are provided with the tools and knowledge they need to be successful and hands-on management support.
Recent national awards received by Sunstates include Outstanding Contract Security Company in 2022 & 2023 and INC's America's Fastest Growing Private Companies list.
Sunstates Security's mission and vision statement are at the heart of everything we do, focusing all efforts on honor, integrity, and trust. If you're searching for a career with challenging and rewarding opportunities, we invite you to explore the possibilities at Sunstates Security. As a proactive security partner for some of the country's leading companies and organizations, we provide careers for talented people to become part of a successful, growing company.
Job Skills / Requirements
Sunstates Security is hiring a CSM who will oversee an Operation Manager, providing the scheduling of security officers at each designated site, and direct and prioritize the work activities of all assigned guards.
Responsibilities include but are not limited to:
Review Post assignments
Responsible for making sure all logbooks and sign in sheets and equipment are properly maintained.
Make sure the security staff at each site properly responds to all incidents and reports and incidents through proper Corporate protocols. CSM will review the incident reports.
Meet and approve all new hires and ensure the qualifications are met prior to assignment.
Conduct investigations and prepare written reports when necessary.
Meet with clients regularly to ensure the security service is operating as proposed.
Participate in the planning process for all requests for scheduling of special events at the site location.
Attend weekly operations meeting at the Corporate office and report to VP of Operations.
Education Requirements (All)
High School diploma or equivalent
Certification Requirements (All)
Drivers License
NY State Security Guard License
Additional Information / Benefits
The Sunstates customizable benefits package includes the following minimum components:
Affordable Care Act compliant Medical Benefits Program
Dental Insurance Program
Free Life Insurance
Disability Insurance
Paid Time Off & Bereavement Leave
Paid Holidays
Direct Deposit or Pay Cards
Employee Incentives
Referral Bonuses
Employee of the Month Award
Education Reimbursement
Service Awards
Employee Involvement Initiatives
Management Mentoring and Support
Career Advancement
401K program
Only candidates who meet our rigorous employment standards and who are excellent matches for open positions (as personally verified by Site Managers) are invited to join our security team. We are proud to be an Equal Opportunity Employer and supporter of our military veterans!
Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, 401K/403b Plan, Educational Assistance
This job reports to the Vice President of Operations
This is a Full-Time position
Number of Openings for this position: 1
Salesforce (Functional or Technical Sales / Client Engagement)
Customer success manager job in Berlin, CT
Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services.
Job Description
At least 5 years of experience in technology consulting, enterprise or solutions architecture and architectural frameworks.
At least 3 years in a Sale Support / Client Engagement Role for new or existing deployments, RFP, SOW, Sales Presentation Creation experience
At least 3 years of experience in Salesforce development and implementations Skills with good command on Apex, Visual force, controllers, triggers, batch processes, APIs and web services.
At least 3 years of experience in implementing CRM solutions with a minimum of 3 years Salesforce Force.com platform/Sales Cloud/Service Cloud implementations
Thorough understanding on the Life Cycle of Development including Salesforce Deployment/Packaging effectively using Metadata API, ChangeSet and Ant.
Best Practices understanding on Coding Standards, Deployment, Apex, VF, Salesforce Integration, Security implementations
Experience on Force.com Integration Technologies (WebServices, 3rd Party tool like CastIron/Boomi) to Integrate with On-Premise systems like Siebel, OMS and Java Based Systems
Complete understanding of governor limits
Implement SOAP ./ REST based web services
Develop Web Services classes on Force.com platform and WSDL Generation
Writing Apex Classes, Visual Force Pages, Apex Triggers, Controllers, JQueries to implement complex business requirements
Fluent with SOSL and SOQL , Workflows
Hands on experience with Tools like Data Loader, Eclipse, SoapUI, APEX Explorer, Ant Scripts, AJAX tool kit
Migration of all the Customizations including Custom Configurations, packages, and other objects from Sandbox to Production environment
Customizations of Reports, Dashboards, Workflows, Approval Processes
Certified Salesforce Advanced Administrator.
Salesforce configuration activities like workflow rules, setting up profiles, permissions sets, sharing rules, approval process, process builder.
Experience with custom reporting, modifying pages, views and dashboards
Able to understand user requirements and convert them into of Salesforce.com technical requirements, system configuration
Ability to work independently and as part of a team
Ability to be flexible with change
Good written and verbal communication skills a must
Ability to work closely within a team environment
Platform Dev1/2 or DEV 501 Certification
SOAP implementation of the APIs both Enterprise and Partner WSDL
Single Sign On
Java experience is a big plus
< OR >
FUNCTIONAL:
At least 5 years' experience in in translate functional requirements and business rules into technology solutions and develop a technical strategy, and be able to create and effectively demonstrate solutions that address customer requirements.
At least 3 years in a Sale Support / Client Engagement Role for new or existing deployments, RFP, SOW, Sales Presentation Creation experience
Familiarity with Salesforce latest product launches including Wave Analytics, Lightning.
Ability to work in team in diverse/ multiple stakeholder environment
Experience and desire to work in a Global delivery environment
Well versed with Configuration and customizations of objects
Understanding of market and technology trends.
Analytical skills
Experience and desire to work in a management consulting environment that requires regular travel
Experience in at least one of the following:-
Certified Salesforce Advanced Administrator (Highly Desired)
Salesforce configuration activities like workflow rules, setting up profiles, permissions sets, sharing rules, approval process, process builder.
Experience with custom reporting, modifying pages, views and dashboards
Able to understand user requirements and convert them into of Salesforce.com technical requirements, system configuration
Ability to work independently and as part of a team
Ability to work closely within a team environment
Platform Dev1/2 or DEV 501 Certification (Highly Desired):-
SOAP implementation of the APIs both Enterprise and Partner WSDL
Single Sign On
Java experience is a big plus
At least 2 years' experience in translate functional requirements and business rules into technology solutions and develop a technical strategy, and be able to create and effectively demonstrate solutions that address customer requirements.
Familiarity with Salesforce latest product launches including Wave Analytics, Lightning.
Ability to work in team in diverse/ multiple stakeholder environment
Experience and desire to work in a Global delivery environment
Well versed with Configuration and customizations of objects
Qualifications
Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
At least 11 years of experience in Information Technologies.
Additional Information
** U.S. Citizens and those who are authorized to work independently in the United States are encouraged to apply. We are unable to sponsor at this time.
Note:-
This is a Full-Time & Permanent job opportunity for you.
Only US Citizen, Green Card Holder, GC-EAD, H4-EAD & L2-EAD can apply.
No OPT-EAD, H1B & TN candidates please.
Please mention your Visa Status in your email or resume.
** All your information will be kept confidential according to EEO guidelines.
Personal Lines Client Manager
Customer success manager job in Middletown, CT
Job Description
World Insurance Associates is a unique insurance organization offering top products and services from major providers, combined with attentive service from local agents.
Founded in 2011, World is one of fastest-growing insurance brokers in the U.S. with over 2,200 employees in over 210 offices across North America. We specialize in personal and commercial insurance lines, surety and bonding, employee benefits, financial and retirement services, and human capital management solutions.
Our rapid growth and market leading presence has created opportunities throughout the state and we offer top talent the choice to work from one of our multiple offices throughout the region.
Position Summary
This position supports the Account Executive with responsibilities related to client management and retention
Essential Duties and Responsibilities
Effectively managing a high volume book of Personal Lines Insurance business, ensuring all required tasks are completed accurately and on-time
Growing client loyalty by building positive relationships and providing high levels of advocacy, excellent service, and professional communication
Handling renewals, service requests, claims, billing and new policies
Maintain a thorough understanding of the markets and their appetites, underwriting guidelines, submitting and procedures
Review all applications, policies, endorsements and audits for accuracy
Complete loss/claim analysis and summaries
Coordinate expiration list with department manager to obtain renewal business information
Qualifications
Bachelor's degree or equivalent work experience, preferred
3-7 years minimum Personal Lines High Net Worth Account Management experience required
Property & Casualty License required
Valid driver's license and insurance, required
Possess strong administrative and computing skills, including Microsoft Office (Word, Excel and Power Point)
Applied/Epic or similar agency management software experience, preferred.
Able to work independently and enjoy a high degree of interaction with team members.
Self-motivated and driven. Maintain a sense of urgency and ability to work with and meet deadlines.
Demonstrate effective written and verbal communication, including the ability actively listen, and problem solve with minimal assistance.
The ability to multi task, prioritize, work independently, and use discretion surrounding sensitive information.
Ability to maintain a professional demeanor and positive attitude
Equal Employment Opportunity
At World Insurance Associates (WIA), we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. WIA is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, or Veteran status. In addition, WIA makes reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant or employee with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
TO EXECUTIVE SEARCH FIRMS AND STAFFING AGENCIES:
World does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered World's property, and World will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting World's Human Resources Talent Department.
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Dealer Success Manager
Customer success manager job in Jericho, NY
**Dealer Success Manager (DSM)** **As a Dealer Success Manager, you operate as a Strategic Consultant and Customer-Centric Partner to our auto dealers, anchoring your efforts firmly within the Capital One Sales Process. This role requires an extremely high-level partnership with your POD counterparts to collectively strategize and achieve superior success, providing the consultative expertise and training enablement that support the POD's core sales objectives.**
**You are instrumental in expanding our footprint by contributing to and supporting the POD's efforts in gaining and retaining Navigator Platform subscribers. This support includes providing specialized expertise during initial pitches and compelling closing techniques, while the DSM takes ownership of the seamless setup, expert training, and strategic Return on Investment (ROI) conversations. You will educate and gain buy-in from key auto dealer stakeholders, ensuring they maximize the value of our technology and processes, which has a direct impact on the company's bottom line. You will play a key role in Capital One's technology and relationship evolution.**
**We are seeking dedicated, disciplined, sales professionals who excel in a team environment, are experts in process improvement, and have strong interpersonal skills. This individual must be able to effectively communicate and influence partners across the company and across multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role. Due to the training and product nature of this role, we are looking for a customer-centric individual who can excel at training/driving tool adoption, with the ability to deeply understand the product and troubleshoot a number of technical issues quickly.**
**Key Responsibilities** **:**
+ **Strategic POD Partnership: Collaborate and partner with the Area Sales Manager (ASM), and POD team members (RMs, ARMs) to develop and execute cohesive market strategies and achieve unified sales goals.**
+ **Sales Enablement and Retention Cycle Ownership: Drive superior success by contributing to and supporting the POD's sales efforts for Navigator Platform, and owning the customer adoption and retention lifecycle, which includes:**
+ **Driving process improvements aligned with superior customer outcomes and the overarching Capital One Sales Process.**
+ **Providing subject matter expertise on processes and Navigator Platform when representing the Sales organization.**
+ **Product and Process troubleshooting, specifically relating to Navigator Platform.**
+ **Frequent, in-market visits to dealerships to foster relationships and execute the customer enablement cycle.**
**Travel** **:**
**This position will be traveling up to 50% within the metro area of Jericho, NY.**
**Basic Qualifications** **:**
+ **High School diploma, GED or equivalent certification**
+ **At least 1 year of experience in Process Management**
+ **At least 1 year of experience in Relationship management**
**Preferred Qualifications:**
**Bachelors Degree**
**2+ years of experience in Process Management**
**2+ years of experience in Relationship management**
**At this time, Capital One will not sponsor a new applicant for employment authorization for this position.**
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Jericho, NY: $128,000 - $146,100 for Dealer Success Manager
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website (******************************************* . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at ************** or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to **********************
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Sales & Client Success Manager
Customer success manager job in Bohemia, NY
Sales Operations Manager - Custom Furniture Design
About the Company We are a fast-growing, market-leading custom furniture design company dedicated to superior quality, customer satisfaction, and innovative craftsmanship. With a strong reputation for excellence, we are seeking a dynamic Sales Operations Manager to optimize and elevate our sales process.
Role Overview
The Sales Operations Manager will be responsible for ensuring an efficient and effective sales cycle-from accurate quoting to follow-up processes to driving successful closings. This individual will partner closely with sales leadership and the design team to streamline operations, maximize customer satisfaction, and help the company scale with continued growth.
Key Responsibilities
Oversee and refine the quoting process to ensure accuracy, timeliness, and alignment with customer needs.
Implement and maintain effective follow-up systems that drive engagement and conversions.
Collaborate with the Sales team to ensure smooth handoffs and clear communication throughout the customer journey.
Develop metrics and reporting to monitor pipeline health, forecasting accuracy, and deal progression.
Identify and implement tools, processes, and best practices to improve overall sales efficiency.
Support sales leadership with insights and recommendations that increase closing rates.
Train and mentor sales team members on operational excellence, customer follow-up, and process discipline.
Why Join Us?
Be part of a growing, respected leader in custom furniture design.
Work in a collaborative, customer-focused culture.
Opportunity to shape and elevate sales operations in a high-growth environment.
Competitive compensation and benefits package.
Client Executive 2 (Multi-client)
Customer success manager job in New Haven, CT
Role OverviewLead with vision. Serve with excellence. Elevate healthcare through hospitality. Yale New Haven Health System (YNHHS) is Connecticut's leading healthcare network, encompassing Bridgeport Hospital and its Milford Campus, Greenwich Hospital, Lawrence + Memorial Hospital, Yale New Haven Hospital, Saint Raphael's Campus, Westerly Hospital, and Northeast Medical Group.
With more than 7,500 university and community physicians and advanced practitioners, YNHHS delivers comprehensive, integrated, family-focused care across 100+ medical specialties.
Sodexo is seeking a strategic and experienced Client Executive 2 - Food Service to lead food and nutrition operations across multiple YNHHS locations, including York Street, Saint Raphael's, Lawrence + Memorial, and Westerly.
This high-impact role will oversee a team of General Managers, Clinical Nutrition, Patient Experience, and culinary leaders, driving operational excellence, client satisfaction, and Sodexo program delivery.
Why Join Sodexo?At Sodexo, we believe that food is more than nourishment - it's a pathway to healing, comfort, and connection.
Join a team that's transforming healthcare hospitality and making a difference in the lives of patients, families, and caregivers every day.
What You'll DoLead and mentor a team of 5 CE1s/General Managers and 300+ frontline employees Manage multi-site foodservice contracts and ensure KPI attainment across locations Develop and manage client and Sodexo budgets; ensure fiscal accountability and performance Build and maintain strong relationships with hospital and health system C-suite leaders Oversee union workforce operations and ensure compliance with labor agreements Champion Sodexo's standards for quality, safety, and patient experience Collaborate with VPO Melissa Deschamps and CE2 Raelynn (Bridgeport) on system-wide initiatives Serve as a visible leader within the New Haven market, representing Sodexo with professionalism and impact What We OfferCompensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience.
Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training.
Sodexo offers a comprehensive benefits package that may include: Medical, Dental, Vision Care and Wellness Programs 401(k) Plan with Matching ContributionsPaid Time Off and Company HolidaysCareer Growth Opportunities and Tuition ReimbursementMore extensive information is provided to new employees upon hire.
What You BringProven success in multi-site foodservice leadership, preferably within healthcare Strong financial acumen and experience managing large budgets Exceptional client relationship management and executive presence Ability to lead unionized teams and navigate complex operational environments Familiarity with Sodexo systems, tools, and culture - internal candidates strongly preferred Willingness to be onsite 80% of the time; hybrid flexibility available PMP or Lean Six Sigma certification a plus Who We AreAt Sodexo, our purpose is to create a better everyday for everyone and build a better life for all.
We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate.
Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike.
We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself.
You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work.
This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected.
We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
If you need assistance with the application process, please complete this form.
Qualifications & RequirementsMinimum Education Requirement - Bachelor's Degree or equivalent experience Minimum Management Experience - 7 years Minimum Functional Experience - 7 years
Customer Account Manager
Customer success manager job in Deer Park, NY
Description & Requirements Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward.
Title: Customer Account Manager
Hours: 8am-5pm Monday-Friday
Salary: $50,000-$60,000/yr
Opportunity summary: As a Senior Assistant Customer Service, you will represent Smurfit Westrock to the customer and act as a critical liaison between the customer, sales, and operations teams. You will be the first point of contact with our customer and set the tone for their Smurfit Westrock experience. You will maintain the ongoing relationship with multiple customers and sales staff, utilizing a diverse knowledge of products, logistics, production planning, and inventory management. As a Smurfit Westrock employee, you will be empowered to develop yourself through a culture of training to give you the tools to accomplish your best work and satisfy the customer.
How You Will Impact Smurfit Westrock
* Represent Smurfit Westrock values and deliver excellent service through each interaction.
* Facilitates quotes and provides pricing.
* Creates new item specifications/projects.
* Manage accounts through processing incoming orders, and/or inquiries, by scheduling demand on machines, and managing orders to ensure customer's delivery requirements are met.
* Proactively track order activity and inventory levels and alert appropriate staff/customers of any potential issues
* Handle outside purchases for services and materials required for the manufacturing of customer projects.
* Produce customized reports and share data with customers.
* Generate customer issues and support the Quality Manager to obtain information, research, and troubleshoot quality issues.
What You Need To Succeed
* High School diploma or G.E.D. (Preferred Associate/bachelor's degree)
* Customer service or related work experience in manufacturing environment or other industries (2+ years- experience preferred)
* Basic knowledge of operational procedures and tools.
* Demonstrates a customer-oriented mindset and ability to operate with customers' best interests in mind.
* Strong communication, collaboration, and problem-solving skills to complete a task or achieve a common goal and ensure a great customer experience.
* Demonstrates an interest, willingness, and drive to learn new things; seeks to understand concepts, processes, and ideas within area of functional expertise.
* Demonstrate organizational and time management skills to ensure achievement of desired results.
* Work in a fast-pace, team environment and partner with internal departments to achieve goals and satisfy customers.
* Ability to navigate in multiple systems.
What We Offer
* Corporate culture based on integrity, respect, accountability, and excellence.
* Comprehensive training with numerous learning and development opportunities
* An attractive salary reflecting skills, competencies, and potential.
* A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.
* Generous benefits including 401 K Matching, Medical, Dental, Vision all starting day one. Stock Purchase Program, Tuition Reimbursement, and Wellness program.
The starting range is $50,000-$60,000/yr, depending on your role, level, and location. The benefits for this role may include short-term bonus incentive, health, dental and vision insurance, flexible spending accounts or health savings accounts, retirement savings plans, life and disability insurance programs, and paid sick leave as required by applicable state/local law, 10 days of paid vacation, and 11 days of paid holidays, subject to annual change. Your actual pay will be based on your work location and other factors, such as your skills, experience, and education. To learn more about the specific salary range for your preferred location, please contact your recruiter during the hiring process. You may apply online at ******************************** and the application window is expected to close by 1/5/26.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.
The salary range for this position is $34,500.00 - $57,500.00, depending on your role, level, and location. The range listed is also the expected pay for roles in Illinois and Colorado. The benefits for this role include short-term bonus incentive, health, dental and vision insurance, flexible spending accounts or health savings accounts, retirement savings plans, life and disability insurance programs, and paid sick leave as required by applicable state/local law, 10 days of paid vacation, and 11 days of paid holidays, subject to annual change. Your pay will be based on factors such as your skills, experience, and education. To learn more about this posting, please contact your recruiter during the hiring process. You may apply online at Smurfit Westrock External Careers and the application window is expected to close by 05-Jan-2026.
Security Client Manager - White Plains
Customer success manager job in White Plains, NY
Allied Universal , North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.
Job Description
Allied Universal is hiring a Security Client Manager, based out of our White Plains, New York branch.
As a Client Manager, you will build long term meaningful client relationships and lead our front-line employees that deliver our security services throughout a designated portfolio. By promoting strong employee engagement, you will drive operational metrics and deliver world-class services to clients across various vertical markets. Aligning with our iCARE Leadership approach, you will be a guide on our journey to be an employer of choice in the service industry by fostering an exceptional employee experience.
RESPONSIBILITIES:
Caring Leadership, Client Engagement, and Operational Oversight:
Hire, develop and retain front line staff, including Security Officers, Field Supervisors and Operations Managers, for small to medium-sized clients within your designated portfolio
Utilize Allied Universal's AI technology, online reporting tools, and Business Intelligence Platform to monitor and analyze financial and operational metrics; drive operational efficiency by optimizing employee schedules, minimizing non-billed overtime, and supporting revenue growth, cash collections, and overall profitability
Oversee and maintain client performance metrics, including budget management, accounts receivable, accounts payable, and overall account health, ensuring alignment with EBITA targets
Build and maintain client relationships by addressing security needs, reducing risks, managing crises, and implementing effective corrective action plans; you will develop protocols, training, and response strategies that drive operational improvements and ensure client satisfaction
Deliver high-quality service to our clients while maintaining industry standards, company policies, and regulatory requirements
Establish a culture of safety by developing action plans that aid in the prevention of work-related injuries
By infusing our core values of agility, reliability, caring, teamwork, integrity, safety, and innovation into your leadership approach, you will not only achieve success in your role but also contribute to the positive culture and growth of the organization.
QUALIFICATIONS (MUST HAVE):
Must possess one or more of the following:
Bachelor's degree in criminal justice, business, or a related field with a minimum of two (2) years of professional level experience managing hourly employees in a fast-paced service organization
Associate's degree in criminal justice, business, or a related field with a minimum of three (3) years of professional level experience managing hourly employees in a fast-paced service organization
High School diploma with a minimum of five (5) years of professional level experience managing hourly employees in a fast-paced service organization
Current driver's license if driving a company vehicle, or personal vehicle in the course of conducting business (e.g., client visits, attending networking events)
Minimum of two (2) years of experience driving operational goals
Skilled in managing a large and dispersed team that fosters teamwork, innovation, agility, client relations and achieving desired results
Ability to maintain a profitable book of business by cross-collaborating and utilizing results-oriented problem-solving skills to meet both client and employee growth and satisfaction
Proficiency in web-based applications and computer systems, including Microsoft Office
Knowledge of safety protocols and service deliverables
Ability to interpret financial data and use it to support decision-making; understanding of financial principles, including budgeting and financial reporting
Proficiency in prioritizing tasks, meeting deadlines, and managing multiple projects efficiently
Excellent oral and written communication skills
PREFERRED QUALIFICATIONS (NICE TO HAVE):
Law enforcement, military and/or contract or proprietary security services experience
Experience managing a dispersed workforce in a multi-location operation
Experience with (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations
BENEFITS:
Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company's 401(k)plan, subject to eligibility requirements
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
Salary: $70,000 / year
Closing
Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: ***********
If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: ***********/offices.
Requisition ID 2025-1473830
Auto-ApplyClient Accountant
Customer success manager job in Stamford, CT
Shape Your Future With Us General Re Corporation, a subsidiary of Berkshire Hathaway Inc., is a holding company for global reinsurance and related operations, with more than 2,000 employees worldwide. It owns General Reinsurance Corporation and General Reinsurance AG, which conducts business as Gen Re.
Gen Re delivers reinsurance solutions to the Life/Health and Property/Casualty insurance industries. Represented in all major reinsurance markets through a network of 38 offices, we have earned superior financial strength ratings from each of the major rating agencies.
Gen Re currently offers an excellent opportunity for Client Accountant to work in the North America P&C Operations team based in our Stamford office. This is a hybrid role
Role Description
The Client Accountant serves as the primary accounting contact for the Client and Treaty Business Units. This role involves frequent interaction with multiple departments and senior management to deliver analysis and early-warning intelligence regarding client experience.
Primary Responsibilities
Manage all aspects of clients' assumed account processing and analysis;
Review and validate client cessions for compliance with contract terms & conditions;
Reconcile and register premium & bulk losses, collect & apply cash, analyze premium volume changes & ageing balances
Calculate & prepare statements for adjusted commission and/or premium
Calculate and invoice for reinstatement premium, if applicable
Draft client reporting/ billing formats and remittance instructions in accordance with contract terms
Review and analyze earnings, estimates, premium volume growth, and overdue receivables
Build & maintain strong working relationships with other Gen Re business and service unit
Role Qualifications and Experience
Working knowledge of the insurance/reinsurance industry preferred
Proficiency in Microsoft Office Suite, especially Excel
Strong written and oral communication and strong interpersonal skills
Organizational ability and attention to detail
Team-oriented mindset with ability to collaborate effectively
Ability to work under time constraints and manage multiple priorities
Strong math/analytical skills
Experience with SAP, FS-RI, FS-CD a plus
Self-starter with a strong work ethic and ability to multitask
Commitment to continuous learning and professional development, including pursuit of relevant designations, as appropriate
Salary Range
63,000.00 - 84,000.00 USD
The annual base salary range posted represents a broad range of salaries around the US and is subject to many factors including but not limited to credentials, education, experience, geographic location, job responsibilities, performance, skills and/or training.
Our Corporate Headquarters Address
General Reinsurance Corporation
400 Atlantic Street, 9th Floor
Stamford, CT 06901 (US)
At General Re Corporation, we celebrate diversity and are committed to creating an inclusive environment for all employees. It is the General Re Corporation's continuing policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, sex (including childbirth or related medical conditions), religion, national origin or ancestry, age, past or present disability , marital status, liability for service in the armed forces, veterans' status, citizenship, sexual orientation, gender identity, or any other characteristic protected by applicable law. In addition, Gen Re provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act.
Wealth Management Client Relationship Manager
Customer success manager job in White Plains, NY
**Wealth Client Relationship Manager** Wealth Management Client Relationship Managers at TIAA spend their time partnering with Wealth Management Advisors on deepening the relationships we share with our clients and helping them grow their practice through referrals to deliver financial solutions that ignite the dreams of the people we exist to serve.
We are proud that we've been recognized for being one of the world's most ethical companies and ranked by Diversity Inc as a Top 50 Company for diversity. We hire and develop Wealth Management Client Relationship Managers who believe in our mission of helping our clients find confidence in retirement and who personify our values.
Should the following skills reflect who you are and who you aspire to be, you will thrive as a Wealth Management Client Relationship Manager at TIAA.
- Deeply curious with a demonstrated ability to uncover the needs of the client.
- Giving and receiving constructive feedback are hallmarks of your character.
- Unlocking the value of bringing people together to leverage their skills, talents, and knowledge to achieve a common purpose is your north star.
- Motivated by finding solutions, you maintain an entrepreneurial mindset in pursuit of growth.
- Takes tremendous pride in your knowledge of the investment solutions our advisors are recommending as well was your understanding of the importance of financial planning.
- Thrives in an environment of empowerment and accountability, learns from mistakes, and applies the learning to drive performance, while maintaining an unwavering work ethic.
**Key Responsibilities and Duties**
+ The Wealth Client Relationship Manager partners with Wealth Management Advisors in delivering client service and supporting high-net worth clients. Working under moderate supervision, this job operationally leads Wealth Management advisory teams to help high-net worth clients achieve their financial goals. This includes managing the responsibilities for a book of assigned clients, supporting the implementation of financial plan recommendations and the coordination of asset consolidation.
+ Communicates clearly and succinctly, utilizing interpersonal communication and relationship building skills.
+ Manages time and resources efficiently and effectively to bring compounding value and excellence to our clients.
+ Builds meaningful and long-lasting relationships, while supporting advisors to implement TIAA advice and planning solutions.
+ All licenses and registrations must be obtained within 120 days from start date.
**Educational Requirements**
+ University (Degree) Preferred
**Work Experience**
+ 2+ Years Required; 3+ Years Preferred
**FINRA Registrations**
+ SRC Indicator: Series 7; Series 63; Series 65; Series 66
**Licenses and Certifications**
+ Life and Health Insurance License (Resident State) - Multiple Issuers required within 120 Days
**Physical Requirements**
+ Physical Requirements: Sedentary Work
**Career Level**
6IC
**Required:**
+ 2+ years of financial services experience.
+ Series 7, 66 (63 and 65), and life and health insurance licenses completed within 120 days of start date.
**Preferred:**
+ 3+ years of financial services experience.
+ Series 7, 66 (or 63 and 65), and life and health insurance licenses completed.
Related Skills
Business Development, Client Relationship Management, Collaboration, Consultative Communication, Continuous Improvement Mindset, Due Diligence, Practice Management Strategy, Prioritizes Effectively, Quantitative Analysis, Retirement Planning Selling, Sales, TIAA Products/Services Acumen, Wealth Management
**Anticipated Posting End Date:**
2026-01-05
Base Pay Range: $62,500/yr - $87,500/yr
Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).
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**Company Overview**
Every worker deserves a secure retirement. For more than 100 years, TIAA has delivered it for millions of people. Founded to help educators retire with dignity, today weʼre a market-leading retirement company fueled by world-class asset management. But weʼre not just another legacy financial services firm. Weʼre fighting harder than ever before for our clients and the many Americans who need us.
**Our Culture of Impact**
At TIAA, we're on a mission to build on our 100+ year legacy of delivering for our clients while evolving to meet tomorrow's challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together, we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values: Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose, accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveen's entrepreneurial spirit, where we work hard and work together to create lasting impact. Here, every associate can grow through meaningful learning experiences and development pathways-because when our people succeed, our impact on clients' lives grows stronger.
**Benefits and Total Rewards**
The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That's why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary (********************************************************* .
**Equal Opportunity**
We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.
Our full EEO & Non-Discrimination statement is on our careers home page (************************** , and you can read more about your rights and view government notices here (******************************************* .
**Accessibility Support**
TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.
If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:
Phone: **************
Email: accessibility.support@tiaa.org
**Drug and Smoking Policy**
TIAA maintains a drug-free and smoke/free workplace.
**Privacy Notices**
For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here (************************************************ .
For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here (*************************************************** .
For Applicants of TIAA Global Capabilities, click here (************************************************************************************ .
For Applicants of Nuveen residing in Europe and APAC, please click here (************************************************* .
TIAA started out over 100 years ago to help ensure teachers could retire with dignity. Today, many people who work at not-for-profits rely on our wide range of financial products and services to support and strengthen their financial well-being.
**Privacy Notices**
+ For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here (************************************************ .
+ For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here (*************************************************** .
+ For Applicants of TIAA Global Capabilities, click here (************************************************************************************ .
+ For Applicants of Nuveen residing in Europe and APAC, please click here (************************************************* .
**Nondiscrimination & Equal Opportunity Employment**
TIAA is committed to providing equal opportunity across all employment practices and we believe our employees have a right to a diverse and inclusive workplace.
EEO is the Law (https://assets.phenompeople.com/CareerConnectResources/TIAAGLOBAL/documents/22-088\_EEOC\_KnowYourRights-***********88.pdf)
Pay Transparency
Philadelphia Ban the Box (https://www.phila.gov/media/20**********47/Fair-Chance-Hiring-law-poster.pdf)