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Data center technician lead vs senior support technician

The differences between data center technician leads and senior support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a data center technician lead and a senior support technician. Additionally, a data center technician lead has an average salary of $128,891, which is higher than the $74,459 average annual salary of a senior support technician.

The top three skills for a data center technician lead include infrastructure, cloud and java. The most important skills for a senior support technician are customer service, technical support, and troubleshoot.

Data center technician lead vs senior support technician overview

Data Center Technician LeadSenior Support Technician
Yearly salary$128,891$74,459
Hourly rate$61.97$35.80
Growth rate5%10%
Number of jobs118,299113,499
Job satisfaction--
Most common degreeBachelor's Degree, 43%Bachelor's Degree, 48%
Average age4342
Years of experience22

Data center technician lead vs senior support technician salary

Data center technician leads and senior support technicians have different pay scales, as shown below.

Data Center Technician LeadSenior Support Technician
Average salary$128,891$74,459
Salary rangeBetween $76,000 And $217,000Between $48,000 And $114,000
Highest paying City-Durham, NC
Highest paying state-Pennsylvania
Best paying company-Pacira BioSciences
Best paying industry-Technology

Differences between data center technician lead and senior support technician education

There are a few differences between a data center technician lead and a senior support technician in terms of educational background:

Data Center Technician LeadSenior Support Technician
Most common degreeBachelor's Degree, 43%Bachelor's Degree, 48%
Most common majorBusinessComputer Science
Most common collegeStanford UniversityStanford University

Data center technician lead vs senior support technician demographics

Here are the differences between data center technician leads' and senior support technicians' demographics:

Data Center Technician LeadSenior Support Technician
Average age4342
Gender ratioMale, 86.9% Female, 13.1%Male, 78.4% Female, 21.6%
Race ratioBlack or African American, 8.5% Unknown, 5.1% Hispanic or Latino, 12.2% Asian, 11.8% White, 62.1% American Indian and Alaska Native, 0.3%Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 11.1% White, 56.1% American Indian and Alaska Native, 0.4%
LGBT Percentage9%11%

Differences between data center technician lead and senior support technician duties and responsibilities

Data center technician lead example responsibilities.

  • Recommend, engineer and manage office systems, including centralize productivity and communication systems such as e-mail and centralize desktop environments.
  • Install & setup BPCS & 3rd party ERP applications.
  • Provide first line defense by providing customer with support on hosting, HTML, FTP, POP3 issues.
  • Support various web-base applications, LAN/WAN connections and various media devices (FTP programs, PDAs and Smartphone's).
  • Set appropriate recovery model for SQL databases to maximize space used, depending on the type of data in the database.
  • Back up terabyte databases and perform restores and run consistency checks from SQL standby servers prior to making changes in production.
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Senior support technician example responsibilities.

  • Manage the virtual platforms utilize in the office using VMWare.
  • Serve as a SME and the main point of contact when agents and other leads have questions.
  • Organize and maintain Linux labs.
  • Help resolve terminal server and citrix environment issues.
  • Research Linux server logs to find errors within applications.
  • Train customers in hardware and software on both the pc and mac.
  • Show more

Data center technician lead vs senior support technician skills

Common data center technician lead skills
  • Infrastructure, 17%
  • Cloud, 13%
  • Java, 5%
  • Switches, 5%
  • Data Centers, 4%
  • Customer Service, 4%
Common senior support technician skills
  • Customer Service, 13%
  • Technical Support, 11%
  • Troubleshoot, 9%
  • Desk Support, 4%
  • Phone Calls, 4%
  • Mac, 4%

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