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Director of service and operations salary
Average director of service and operations salary
$126,032
Understanding the Director of Service and Operations Salary
The average salary for a Director of Service and Operations in October 2025 is approximately $126,032 per year, translating to about $61 per hour. This role typically encompasses responsibilities such as overseeing service teams, enhancing operational processes, and ensuring customer satisfaction. In terms of experience, entry-level positions may start around $95,000, while seasoned professionals can earn upwards of $150,000, depending on the industry and geographical location.
Regional Salary Variations
Salaries can vary significantly by state. For instance, directors in states like California and New York often see higher average pay due to the cost of living and demand for skilled professionals. Additionally, major cities such as San Francisco and New York City frequently offer the highest salaries, reflecting competitive job markets.
Job Opportunities
Various industries seek skilled Directors of Service and Operations, including healthcare, technology, and manufacturing. Exploring job boards like Zippia can provide valuable insights into current openings and company reviews, helping you make informed career decisions.
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Where can a Director Of Service And Operations earn more?
Director of service and operations salaries by experience level
| Experience level | Avg. salary | Hourly rate |
|---|---|---|
| Entry-level director of service and operations | $51,900 | $24.96 |
| Mid-level director of service and operations | $80,200 | $38.55 |
| Senior-level director of service and operations | $145,000 | $69.89 |
Average director of service and operations salary by state
The highest-paying states for directors of service and operations are Massachusetts, California, and Alaska. The lowest average director of service and operations salary states are Mississippi, Kansas, and Montana.
- State view
- County view
Highest paying states for directors of service and operations
| Rank | State | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Washington | $134,603 | $64.71 |
| 2 | Massachusetts | $155,400 | $74.71 |
| 3 | District of Columbia | $143,872 | $69.17 |
| 4 | Alaska | $147,940 | $71.13 |
| 5 | New York | $143,341 | $68.91 |
| 6 | Oregon | $121,130 | $58.24 |
| 7 | California | $147,980 | $71.14 |
| 8 | Pennsylvania | $116,257 | $55.89 |
| 9 | Virginia | $147,164 | $70.75 |
| 10 | Rhode Island | $137,250 | $65.99 |
| 11 | Illinois | $117,615 | $56.55 |
| 12 | New Jersey | $138,139 | $66.41 |
| 13 | Maine | $119,963 | $57.67 |
| 14 | Nevada | $116,079 | $55.81 |
| 15 | Ohio | $113,570 | $54.60 |
| 16 | South Dakota | $105,688 | $50.81 |
| 17 | Michigan | $118,009 | $56.74 |
| 18 | Wisconsin | $116,931 | $56.22 |
| 19 | Delaware | $128,623 | $61.84 |
| 20 | Connecticut | $128,257 | $61.66 |
| 21 | Texas | $106,040 | $50.98 |
| 22 | Alabama | $101,071 | $48.59 |
| 23 | Florida | $106,157 | $51.04 |
| 24 | North Carolina | $101,616 | $48.85 |
| 25 | Louisiana | $96,730 | $46.50 |
| 26 | Georgia | $100,908 | $48.51 |
| 27 | North Dakota | $90,634 | $43.57 |
| 28 | Maryland | $114,436 | $55.02 |
| 29 | Arizona | $105,335 | $50.64 |
| 30 | Colorado | $110,225 | $52.99 |
| 31 | Minnesota | $92,331 | $44.39 |
| 32 | New Hampshire | $103,340 | $49.68 |
| 33 | Idaho | $94,295 | $45.33 |
| 34 | Oklahoma | $84,140 | $40.45 |
| 35 | Missouri | $95,571 | $45.95 |
| 36 | Mississippi | $82,610 | $39.72 |
| 37 | Iowa | $82,698 | $39.76 |
| 38 | Tennessee | $85,245 | $40.98 |
| 39 | Indiana | $88,356 | $42.48 |
| 40 | New Mexico | $94,288 | $45.33 |
| 41 | Vermont | $98,668 | $47.44 |
| 42 | Arkansas | $78,395 | $37.69 |
| 43 | Utah | $91,212 | $43.85 |
| 44 | Montana | $81,922 | $39.39 |
| 45 | Hawaii | $98,538 | $47.37 |
| 46 | Nebraska | $83,440 | $40.12 |
| 47 | Kansas | $82,483 | $39.66 |
| 48 | West Virginia | $83,752 | $40.27 |
| 49 | South Carolina | $83,685 | $40.23 |
| 50 | Wyoming | $76,612 | $36.83 |
| 51 | Kentucky | $65,449 | $31.47 |
Highest paying cities for directors of service and operations
The highest-paying cities for directors of service and operations are Boston, MA, San Francisco, CA, and Washington, DC.
| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Boston, MA | $156,835 | $75.40 |
| 2 | San Francisco, CA | $155,537 | $74.78 |
| 3 | Washington, DC | $144,634 | $69.54 |
| 4 | New York, NY | $143,821 | $69.14 |
| 5 | Bellingham, WA | $137,231 | $65.98 |
| 6 | Hartford, CT | $129,314 | $62.17 |
| 7 | Detroit, MI | $118,834 | $57.13 |
| 8 | Chicago, IL | $118,539 | $56.99 |
| 9 | Easton, PA | $118,264 | $56.86 |
| 10 | Las Vegas, NV | $115,565 | $55.56 |
| 11 | Baltimore, MD | $115,132 | $55.35 |
| 12 | Boulder, CO | $110,017 | $52.89 |
| 13 | Houston, TX | $106,601 | $51.25 |
| 14 | Miami, FL | $105,852 | $50.89 |
| 15 | Phoenix, AZ | $105,562 | $50.75 |
| 16 | Atlanta, GA | $100,626 | $48.38 |
| 17 | Charlotte, NC | $99,436 | $47.81 |
| 18 | Rochester, MN | $92,127 | $44.29 |
| 19 | Overland Park, KS | $82,440 | $39.63 |
| 20 | Casper, WY | $75,864 | $36.47 |
Director of service and operations salary details
A director of service and operations's salary ranges from $87,000 a year at the 10th percentile to $180,000 at the 90th percentile.
What is a director of service and operations's salary?
| Percentile | Annual salary | Monthly salary | Hourly rate |
|---|---|---|---|
| 90th Percentile | $180,000 | $15,000 | $87 |
| 75th Percentile | $152,000 | $12,667 | $73 |
| Average | $126,032 | $10,503 | $61 |
| 25th Percentile | $104,000 | $8,667 | $50 |
| 10th Percentile | $87,000 | $7,250 | $42 |
Highest paying director of service and operations jobs
The highest paying types of directors of service and operations are senior vice president-operations, operations vice president, and senior director, operations.
| Job title | Annual salary | Monthly salary | Hourly rate | Job openings |
|---|---|---|---|---|
| District Director | $100,695 | $8,391 | $48.41 | 57,276 |
| Service Director | $114,981 | $9,582 | $55.28 | 64,277 |
| Deputy Director | $100,190 | $8,349 | $48.17 | 41,439 |
| Operations Vice President | $163,076 | $13,590 | $78.40 | 147,465 |
| Area Director | $100,433 | $8,369 | $48.29 | 47,326 |
| Operations Director | $104,050 | $8,671 | $50.02 | 114,993 |
Top companies hiring directors of service and operations now:
Which companies pay directors of service and operations the most?
Director of service and operations salaries at Turo and Uber Technologies are the highest-paying according to our most recent salary estimates. In addition, the average director of service and operations salary at companies like Walmart and Baltimore City Community College are highly competitive.
| Rank | Company | Average salary | Hourly rate |
|---|---|---|---|
| 1 | Turo | $165,730 | $79.68 |
| 2 | Uber Technologies | $154,935 | $74.49 |
| 3 | Walmart | $150,359 | $72.29 |
| 4 | Baltimore City Community College | $146,566 | $70.46 |
| 5 | Riot Games | $143,843 | $69.16 |
| 6 | First Republic Bank | $143,183 | $68.84 |
| 7 | Expedia Group | $142,090 | $68.31 |
| 8 | Qlik | $138,266 | $66.47 |
| 9 | Pwc | $135,766 | $65.27 |
| 10 | Bristol-Myers Squibb | $133,762 | $64.31 |
| 11 | DocuSign | $132,045 | $63.48 |
| 12 | General Electric | $131,776 | $63.35 |
| 13 | Globecomm | $131,163 | $63.06 |
| 14 | Kaiser Permanente | $127,362 | $61.23 |
| 15 | Bio-Rad Laboratories | $126,241 | $60.69 |
| 16 | New York University | $125,175 | $60.18 |
| 17 | Toyota Financial Svc | $124,449 | $59.83 |
| 18 | Equinix | $123,935 | $59.58 |
| 19 | Albertsons | $122,763 | $59.02 |
| 20 | J.P. Morgan | $121,859 | $58.59 |
Wage gap by gender, race and education
Director Of Service And Operations salary by industry
The average director of service and operations salary varies across industries:
- The average director of service and operations salary in the technology industry is $121,660, the highest of any industry.
- The average director of service and operations salary in the finance industry is $108,760.
- Directors of service and operations in the retail industry earn an average salary of $90,972, the lowest of any industry.
Highest paying industries for directors of service and operations
| Rank | Industry | Average salary | Hourly rate |
|---|---|---|---|
| 1 | Technology | $121,660 | $58.49 |
| 2 | Health Care | $108,760 | $52.29 |
| 3 | Hospitality | $108,502 | $52.16 |
| 4 | Manufacturing | $102,966 | $49.50 |
| 5 | Professional | $96,679 | $46.48 |
| 6 | Retail | $90,972 | $43.74 |
High paying director of service and operations jobs
Director of service and operations salary trends
The average director of service and operations salary has risen by $10,336 over the last ten years. In 2014, the average director of service and operations earned $115,696 annually, but today, they earn $126,032 a year. That works out to a 4% change in pay for directors of service and operations over the last decade.
Compare director of service and operations salaries for cities or states with the national average over time.
Average director of service and operations salary over time
Compare director of service and operations salaries for individual cities or states with the national average.
Director of service and operations salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2025 | $126,000 | $60.59 | +2.8% |
| 2024 | $123,000 | $58.91 | -0.1% |
| 2023 | $123,000 | $59.00 | +0.5% |
| 2022 | $122,000 | $58.70 | +1.1% |
| 2021 | $121,000 | $58.06 | +1.6% |
Recently added director of service and operations salaries
| Company | Job | Location | Date added | Salary |
|---|---|---|---|---|
| Pricewaterhousecoopers | Managed Services-LLM and Agent Operations-Director | Florham Park, NJ | 06/30/2025 | $142,500 |
| Fame Maine | Director of Customer Service & Operations | Augusta, GA | 06/30/2025 | $110,000 |
| The University of Chicago | Director of Building Services and Operations | Chicago, IL | 06/30/2025 | $85,000 |
| In-Situ Inc. | Director of Service Operations | Fort Collins, CO | 06/29/2025 | $120,000 |
| Bernhard | Regional Director of Hvac Service Operations | Chicago, IL | 06/29/2025 | $117,000 |
| Morgan Stanley | Director-Shared Services and Banking Operations | Baltimore, MD | 06/28/2025 | $105,000 |
| Takeda Pharmaceutical Company Ltd. | Associate Director, Oncology Patient Services Operations | Boston, MA | 06/27/2025 | $153,600 |
| Bae Systems | Director of Operations-Business Services | York, PA | 06/26/2025 | $135,556 |
| Johnson and Johnson | Director, Service Systems Operations | Santa Clara, CA | 06/23/2025 | $146,000 |
| Towne Park Ltd. | Director of Operations-Valet & Front-End Services-Virginia District (Healthcare and Hospitality | Charlottesville, VA | 06/21/2025 | $110,000 |
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