Dispatch coordinator vs chief dispatcher

The differences between dispatch coordinators and chief dispatchers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a dispatch coordinator and a chief dispatcher. Additionally, a chief dispatcher has an average salary of $42,300, which is higher than the $38,470 average annual salary of a dispatch coordinator.

The top three skills for a dispatch coordinator include customer service, data entry and customer inquiries. The most important skills for a chief dispatcher are logistics, safety training, and FRA.

Dispatch coordinator vs chief dispatcher overview

	Dispatch Coordinator	Chief Dispatcher
Yearly salary	$38,470	$42,300
Hourly rate	$18.50	$20.34
Growth rate	4%	-
Number of jobs	16,930	17,036
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 37%	Bachelor's Degree, 41%
Average age	43	43
Years of experience	2	2

Dispatch coordinator vs chief dispatcher salary

Dispatch coordinators and chief dispatchers have different pay scales, as shown below.

	Dispatch Coordinator	Chief Dispatcher
Average salary	$38,470	$42,300
Salary range	Between $30,000 And $47,000	Between $25,000 And $71,000
Highest paying City	Bellingham, WA	-
Highest paying state	Alaska	-
Best paying company	Balfour Beatty plc	-
Best paying industry	Finance	-

Differences between dispatch coordinator and chief dispatcher education

There are a few differences between a dispatch coordinator and a chief dispatcher in terms of educational background:

	Dispatch Coordinator	Chief Dispatcher
Most common degree	Bachelor's Degree, 37%	Bachelor's Degree, 41%
Most common major	Business	Business
Most common college	-	-

Dispatch coordinator vs chief dispatcher demographics

Here are the differences between dispatch coordinators' and chief dispatchers' demographics:

	Dispatch Coordinator	Chief Dispatcher
Average age	43	43
Gender ratio	Male, 45.8% Female, 54.2%	Male, 75.0% Female, 25.0%
Race ratio	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%
LGBT Percentage	7%	7%

Differences between dispatch coordinator and chief dispatcher duties and responsibilities

Dispatch coordinator example responsibilities.

Manage high volume of data entry A/R invoices and mail out invoices to customers.
Manage the customer relationship and expectations, communicate effectively, and troubleshoot and resolve technical issues.
Enter loads into AS400 system.
Dispatch drivers to customers using AS400.
Dispatch 25 HVAC technicians to various job sites.
Monitor CCTV for student activities during high traffic times.

Chief dispatcher example responsibilities.

Manage and organize project teams internally during implementation of new CMTS system.
Dispatch drivers in delivering and picking up ltl freight to and from local customers.
Organize and maintain records pertinent to FCC and FRA regulations, crew attendance, job assignments and vacations.
Answer inbound shipper calls, assigning the LTL pickups and deliveries base on available man hours and freight volume.
Direct inbound and outbound logistics operations, such as transportation and warehouse activities, safety performance, and logistics quality management.
Coordinate guest limousine reservation requests with casino hosts and VIP personnel.

Dispatch coordinator vs chief dispatcher skills

Common dispatch coordinator skills

Customer Service, 33%
Data Entry, 7%
Customer Inquiries, 5%
Delivery Appointments, 4%
Windows, 4%
Emergency Calls, 4%

Common chief dispatcher skills

Logistics, 19%
Safety Training, 16%
FRA, 7%
Vehicle Operation, 6%
Hazardous Materials, 6%
Combat, 5%

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Dispatch Coordinator
Dispatch Coordinator vs Chief Dispatcher

Updated January 8, 2025

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