Dispatch coordinator vs dispatch assistant

The differences between dispatch coordinators and dispatch assistants can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a dispatch coordinator and a dispatch assistant. Additionally, a dispatch coordinator has an average salary of $38,470, which is higher than the $35,800 average annual salary of a dispatch assistant.

The top three skills for a dispatch coordinator include customer service, data entry and customer inquiries. The most important skills for a dispatch assistant are data entry, customer service, and emergency calls.

Dispatch coordinator vs dispatch assistant overview

	Dispatch Coordinator	Dispatch Assistant
Yearly salary	$38,470	$35,800
Hourly rate	$18.50	$17.21
Growth rate	4%	4%
Number of jobs	16,930	3,581
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 37%	Bachelor's Degree, 31%
Average age	43	43
Years of experience	2	2

Dispatch coordinator vs dispatch assistant salary

Dispatch coordinators and dispatch assistants have different pay scales, as shown below.

	Dispatch Coordinator	Dispatch Assistant
Average salary	$38,470	$35,800
Salary range	Between $30,000 And $47,000	Between $26,000 And $48,000
Highest paying City	Bellingham, WA	-
Highest paying state	Alaska	-
Best paying company	Balfour Beatty plc	-
Best paying industry	Finance	-

Differences between dispatch coordinator and dispatch assistant education

There are a few differences between a dispatch coordinator and a dispatch assistant in terms of educational background:

	Dispatch Coordinator	Dispatch Assistant
Most common degree	Bachelor's Degree, 37%	Bachelor's Degree, 31%
Most common major	Business	Business
Most common college	-	-

Dispatch coordinator vs dispatch assistant demographics

Here are the differences between dispatch coordinators' and dispatch assistants' demographics:

	Dispatch Coordinator	Dispatch Assistant
Average age	43	43
Gender ratio	Male, 45.8% Female, 54.2%	Male, 32.5% Female, 67.5%
Race ratio	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%
LGBT Percentage	7%	7%

Differences between dispatch coordinator and dispatch assistant duties and responsibilities

Dispatch coordinator example responsibilities.

Manage high volume of data entry A/R invoices and mail out invoices to customers.
Manage the customer relationship and expectations, communicate effectively, and troubleshoot and resolve technical issues.
Enter loads into AS400 system.
Dispatch drivers to customers using AS400.
Dispatch 25 HVAC technicians to various job sites.
Monitor CCTV for student activities during high traffic times.

Dispatch assistant example responsibilities.

Manage delivery confirmations, travel expenses and mileage ensuring accurate payroll reporting.
Monitor daily operations of all drivers; GPS tracking.
Track drivers on GPS and dispatch drivers to pick up shipments.
Cost, eta, pricing, type of vehicle need etc) by way of Inbound/Outbound calls.
Assist the dispatcher with paperwork, directing phone calls to designate drivers, sorting /verifying call/service logs for each drivers payroll
Work with customers to generate on-line registration of warranties associate with HVAC equipment installation orders.

Dispatch coordinator vs dispatch assistant skills

Common dispatch coordinator skills

Customer Service, 33%
Data Entry, 7%
Customer Inquiries, 5%
Delivery Appointments, 4%
Windows, 4%
Emergency Calls, 4%

Common dispatch assistant skills

Data Entry, 23%
Customer Service, 18%
Emergency Calls, 10%
Payroll, 6%
LTL, 5%
CAD, 3%

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Dispatch Coordinator
Dispatch Coordinator vs Dispatch Assistant

Updated January 8, 2025

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