Dispatch coordinator vs dispatch technician

The differences between dispatch coordinators and dispatch technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a dispatch coordinator and a dispatch technician. Additionally, a dispatch coordinator has an average salary of $38,470, which is higher than the $34,469 average annual salary of a dispatch technician.

The top three skills for a dispatch coordinator include customer service, data entry and customer inquiries. The most important skills for a dispatch technician are customer service, emergency calls, and POS.

Dispatch coordinator vs dispatch technician overview

	Dispatch Coordinator	Dispatch Technician
Yearly salary	$38,470	$34,469
Hourly rate	$18.50	$16.57
Growth rate	4%	-4%
Number of jobs	16,930	30,551
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 37%	Associate Degree, 34%
Average age	43	43
Years of experience	2	2

What does a dispatch coordinator do?

A dispatch coordinator is primarily in charge of dispatching and tracking vehicles that provide different services. The extent of their duties varies upon their industry or institution of employment. In emergency dispatch centers, they answer calls from the public and coordinate police cars, ambulances, or fire trucks to respond to emergencies, all while staying on the line with the caller. A dispatch coordinator may also work trucking or delivery companies where they are in charge of coordinating shipping details and schedules, managing routes, and monitoring the vehicles.

What does a dispatch technician do?

A dispatch technician specializes in providing technical support to clients, particularly when it comes to network services. They primarily gather client information, identify their needs, sort out emergency and non-emergency calls, help clients troubleshoot issues, process requests, coordinating field technician services when necessary, and provide step-by-step instructions to solve problems. They may also call clients to follow-up on their requests and offer additional support, aiming for client satisfaction. Moreover, as a dispatch technician, it is essential to maintain records of all calls and transactions while adhering to guidelines and regulations.

Dispatch coordinator vs dispatch technician salary

Dispatch coordinators and dispatch technicians have different pay scales, as shown below.

	Dispatch Coordinator	Dispatch Technician
Average salary	$38,470	$34,469
Salary range	Between $30,000 And $47,000	Between $27,000 And $43,000
Highest paying City	Bellingham, WA	-
Highest paying state	Alaska	-
Best paying company	Balfour Beatty plc	-
Best paying industry	Finance	-

Differences between dispatch coordinator and dispatch technician education

There are a few differences between a dispatch coordinator and a dispatch technician in terms of educational background:

	Dispatch Coordinator	Dispatch Technician
Most common degree	Bachelor's Degree, 37%	Associate Degree, 34%
Most common major	Business	Business
Most common college	-	-

Dispatch coordinator vs dispatch technician demographics

Here are the differences between dispatch coordinators' and dispatch technicians' demographics:

	Dispatch Coordinator	Dispatch Technician
Average age	43	43
Gender ratio	Male, 45.8% Female, 54.2%	Male, 55.4% Female, 44.6%
Race ratio	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%
LGBT Percentage	7%	7%

Differences between dispatch coordinator and dispatch technician duties and responsibilities

Dispatch coordinator example responsibilities.

Manage high volume of data entry A/R invoices and mail out invoices to customers.
Manage the customer relationship and expectations, communicate effectively, and troubleshoot and resolve technical issues.
Enter loads into AS400 system.
Dispatch drivers to customers using AS400.
Dispatch 25 HVAC technicians to various job sites.
Monitor CCTV for student activities during high traffic times.

Dispatch technician example responsibilities.

Manage the customer relationship and expectations, communicate effectively, and troubleshoot and resolve technical issues.
Work in service industry with plumbing, drain and HVAC techs.
Maintain and develop positive business relationships with a customer's key personnel involve in or directly relevant to a logistics activity.
Used AS400 to track and identify work relate assets.
Create interactive PowerPoint structures for artists to continue in development.

Dispatch coordinator vs dispatch technician skills

Common dispatch coordinator skills

Customer Service, 33%
Data Entry, 7%
Customer Inquiries, 5%
Delivery Appointments, 4%
Windows, 4%
Emergency Calls, 4%

Common dispatch technician skills

Customer Service, 15%
Emergency Calls, 8%
POS, 6%
Inbound Calls, 5%
Troubleshoot, 5%
Service Calls, 5%

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Dispatch Coordinator
Dispatch Coordinator vs Dispatch Technician

Updated January 8, 2025

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