Dispatch coordinator vs receiver dispatcher

The differences between dispatch coordinators and receiver dispatchers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a dispatch coordinator and a receiver dispatcher. Additionally, a receiver dispatcher has an average salary of $42,822, which is higher than the $38,470 average annual salary of a dispatch coordinator.

The top three skills for a dispatch coordinator include customer service, data entry and customer inquiries. The most important skills for a receiver dispatcher are customer service, inbound calls, and CAD.

Dispatch coordinator vs receiver dispatcher overview

	Dispatch Coordinator	Receiver Dispatcher
Yearly salary	$38,470	$42,822
Hourly rate	$18.50	$20.59
Growth rate	4%	-8%
Number of jobs	16,930	11,072
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 37%	High School Diploma, 31%
Average age	43	43
Years of experience	2	2

Dispatch coordinator vs receiver dispatcher salary

Dispatch coordinators and receiver dispatchers have different pay scales, as shown below.

	Dispatch Coordinator	Receiver Dispatcher
Average salary	$38,470	$42,822
Salary range	Between $30,000 And $47,000	Between $24,000 And $75,000
Highest paying City	Bellingham, WA	-
Highest paying state	Alaska	-
Best paying company	Balfour Beatty plc	-
Best paying industry	Finance	-

Differences between dispatch coordinator and receiver dispatcher education

There are a few differences between a dispatch coordinator and a receiver dispatcher in terms of educational background:

	Dispatch Coordinator	Receiver Dispatcher
Most common degree	Bachelor's Degree, 37%	High School Diploma, 31%
Most common major	Business	Business
Most common college	-	-

Dispatch coordinator vs receiver dispatcher demographics

Here are the differences between dispatch coordinators' and receiver dispatchers' demographics:

	Dispatch Coordinator	Receiver Dispatcher
Average age	43	43
Gender ratio	Male, 45.8% Female, 54.2%	Male, 29.3% Female, 70.7%
Race ratio	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%
LGBT Percentage	7%	7%

Differences between dispatch coordinator and receiver dispatcher duties and responsibilities

Dispatch coordinator example responsibilities.

Manage high volume of data entry A/R invoices and mail out invoices to customers.
Manage the customer relationship and expectations, communicate effectively, and troubleshoot and resolve technical issues.
Enter loads into AS400 system.
Dispatch drivers to customers using AS400.
Dispatch 25 HVAC technicians to various job sites.
Monitor CCTV for student activities during high traffic times.

Receiver dispatcher example responsibilities.

Manage customer service satisfaction by providing update eta and location of drivers.
Give members prompt updates and eta's.
Dispatch plumbers and HVAC techs to their calls and assist with directions.
Apply credit, check and cash payments to invoices into Acowin and Quickbooks.
Promote safety guidelines with accident awareness statistics and training for drivers and HVAC techs.
Advise members of AAA products and services such as mobile battery replacement and windshield repair.

Dispatch coordinator vs receiver dispatcher skills

Common dispatch coordinator skills

Customer Service, 33%
Data Entry, 7%
Customer Inquiries, 5%
Delivery Appointments, 4%
Windows, 4%
Emergency Calls, 4%

Common receiver dispatcher skills

Customer Service, 21%
Inbound Calls, 9%
CAD, 9%
Telephone Calls, 8%
Payroll, 7%
Service Calls, 5%

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Dispatch Coordinator
Dispatch Coordinator vs Receiver Dispatcher

Updated January 8, 2025

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