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Dispatch coordinator vs security dispatcher

The differences between dispatch coordinators and security dispatchers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a dispatch coordinator and a security dispatcher. Additionally, a dispatch coordinator has an average salary of $38,470, which is higher than the $33,347 average annual salary of a security dispatcher.

The top three skills for a dispatch coordinator include customer service, data entry and customer inquiries. The most important skills for a security dispatcher are customer service, patients, and patrol.

Dispatch coordinator vs security dispatcher overview

Dispatch CoordinatorSecurity Dispatcher
Yearly salary$38,470$33,347
Hourly rate$18.50$16.03
Growth rate4%3%
Number of jobs16,93082,349
Job satisfaction--
Most common degreeBachelor's Degree, 37%High School Diploma, 33%
Average age4343
Years of experience22

What does a dispatch coordinator do?

A dispatch coordinator is primarily in charge of dispatching and tracking vehicles that provide different services. The extent of their duties varies upon their industry or institution of employment. In emergency dispatch centers, they answer calls from the public and coordinate police cars, ambulances, or fire trucks to respond to emergencies, all while staying on the line with the caller. A dispatch coordinator may also work trucking or delivery companies where they are in charge of coordinating shipping details and schedules, managing routes, and monitoring the vehicles.

What does a security dispatcher do?

Security Dispatcher are responsible for maintaining records, monitoring staff and equipment location, handling communications with various areas, and information personnel about traffic issues. They must be excellent in communication, decision making, listening, ability to multitask, speech clarity, accuracy, time management, and computer operation. These are the skills that a security dispatcher must have in order to accomplish their responsibilities.

Dispatch coordinator vs security dispatcher salary

Dispatch coordinators and security dispatchers have different pay scales, as shown below.

Dispatch CoordinatorSecurity Dispatcher
Average salary$38,470$33,347
Salary rangeBetween $30,000 And $47,000Between $26,000 And $41,000
Highest paying CityBellingham, WABellevue, WA
Highest paying stateAlaskaAlaska
Best paying companyBalfour Beatty plcBrigham and Women's Hospital
Best paying industryFinanceHospitality

Differences between dispatch coordinator and security dispatcher education

There are a few differences between a dispatch coordinator and a security dispatcher in terms of educational background:

Dispatch CoordinatorSecurity Dispatcher
Most common degreeBachelor's Degree, 37%High School Diploma, 33%
Most common majorBusinessCriminal Justice
Most common college--

Dispatch coordinator vs security dispatcher demographics

Here are the differences between dispatch coordinators' and security dispatchers' demographics:

Dispatch CoordinatorSecurity Dispatcher
Average age4343
Gender ratioMale, 45.8% Female, 54.2%Male, 43.0% Female, 57.0%
Race ratioBlack or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%
LGBT Percentage7%7%

Differences between dispatch coordinator and security dispatcher duties and responsibilities

Dispatch coordinator example responsibilities.

  • Manage high volume of data entry A/R invoices and mail out invoices to customers.
  • Manage the customer relationship and expectations, communicate effectively, and troubleshoot and resolve technical issues.
  • Enter loads into AS400 system.
  • Dispatch drivers to customers using AS400.
  • Dispatch 25 HVAC technicians to various job sites.
  • Monitor CCTV for student activities during high traffic times.
  • Show more

Security dispatcher example responsibilities.

  • Manage customer service satisfaction by providing update eta and location of drivers.
  • Train to use CPR and AEDs.
  • Train in the use of TDD for communicating with the hearing impair community.
  • Operate computers, fax machines, copiers, printers, TDD systems etc.
  • Receive and transmit all complaints, via radio or telephone, and log according to FCC standards.
  • Determine the nature of the emergency then dispatch the appropriate police, fire or ems agency to assist the caller.
  • Show more

Dispatch coordinator vs security dispatcher skills

Common dispatch coordinator skills
  • Customer Service, 33%
  • Data Entry, 7%
  • Customer Inquiries, 5%
  • Delivery Appointments, 4%
  • Windows, 4%
  • Emergency Calls, 4%
Common security dispatcher skills
  • Customer Service, 15%
  • Patients, 8%
  • Patrol, 8%
  • Computer Aided Dispatch, 7%
  • Emergency Situations, 5%
  • CCTV, 5%

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