Emergency telecommunications dispatcher vs dispatcher

The differences between emergency telecommunications dispatchers and dispatchers can be seen in a few details. Each job has different responsibilities and duties. Additionally, an emergency telecommunications dispatcher has an average salary of $38,561, which is higher than the $35,328 average annual salary of a dispatcher.

The top three skills for an emergency telecommunications dispatcher include EMS, computer aided dispatch and CPR. The most important skills for a dispatcher are customer service, data entry, and computer aided dispatch.

Emergency telecommunications dispatcher vs dispatcher overview

	Emergency Telecommunications Dispatcher	Dispatcher
Yearly salary	$38,561	$35,328
Hourly rate	$18.54	$16.98
Growth rate	4%	4%
Number of jobs	27,658	5,818
Job satisfaction	-	4.25
Most common degree	Bachelor's Degree, 38%	High School Diploma, 33%
Average age	39	43
Years of experience	-	2

Emergency telecommunications dispatcher vs dispatcher salary

Emergency telecommunications dispatchers and dispatchers have different pay scales, as shown below.

	Emergency Telecommunications Dispatcher	Dispatcher
Average salary	$38,561	$35,328
Salary range	Between $28,000 And $51,000	Between $27,000 And $44,000
Highest paying City	-	Seattle, WA
Highest paying state	-	Alaska
Best paying company	-	Mt. San Antonio College
Best paying industry	-	Government

Differences between emergency telecommunications dispatcher and dispatcher education

There are a few differences between an emergency telecommunications dispatcher and a dispatcher in terms of educational background:

	Emergency Telecommunications Dispatcher	Dispatcher
Most common degree	Bachelor's Degree, 38%	High School Diploma, 33%
Most common major	Criminal Justice	Business
Most common college	-	-

Emergency telecommunications dispatcher vs dispatcher demographics

Here are the differences between emergency telecommunications dispatchers' and dispatchers' demographics:

	Emergency Telecommunications Dispatcher	Dispatcher
Average age	39	43
Gender ratio	Male, 27.9% Female, 72.1%	Male, 38.1% Female, 61.9%
Race ratio	Black or African American, 9.1% Unknown, 6.0% Hispanic or Latino, 11.1% Asian, 0.9% White, 72.1% American Indian and Alaska Native, 0.7%	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%
LGBT Percentage	17%	7%

Differences between emergency telecommunications dispatcher and dispatcher duties and responsibilities

Emergency telecommunications dispatcher example responsibilities.

Perform EMD protocols for injure subscribers.
Provide assistance in accordance with state mandates of EMD.
Provide medical instruction to those on the scene of the emergency until the EMT's arrive.
Display patience, caring, and understanding until police, fire, or ems arrive on the scene.
Help the caller stay calm if need and give verbal directions such as CPR, gunshot victim, seizures, etc.
Operate NC DCI system within DCI and agency protocols, disseminate information to appropriate officers, and effect entries into NCIC.

Dispatcher example responsibilities.

Manage accounts payable (A/P) and accounts receivable (A/R) using QuickBooks.
Manage dot hrs for drivers as far as what tasks can be done in a certain amount of time.
Manage customer service satisfaction by providing update eta and location of drivers.
Dispatch police fire and ems.
Dispatch district security patrol officers to assist district employees, students and residents with emergency situations.
Earn CDL with passenger endorsement.

Emergency telecommunications dispatcher vs dispatcher skills

Common emergency telecommunications dispatcher skills

EMS, 13%
Computer Aided Dispatch, 11%
CPR, 9%
Public Safety Agencies, 7%
CAD, 6%
NCIC, 5%

Common dispatcher skills

Customer Service, 34%
Data Entry, 8%
Computer Aided Dispatch, 4%
Non-Emergency Calls, 4%
Emergency Situations, 3%
EMS, 3%

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Office and Administrative Industry
Emergency Telecommunications Dispatcher
Emergency Telecommunications Dispatcher vs Dispatcher

Updated January 8, 2025

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