Extended Stay America jobs in Canton, MI

The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checking guests in and out, and collecting payment in accordance with company guidelines and procedures. The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that company safety and security procedures, guidelines and standards are followed for all associates and guests. Watch A Day in the Life video for Guest Services Representative ************************************************** MAJOR / KEY JOB DUTIES * Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests. * Assists and responds to guest requests with diligent follow-through. * Job functions include empowerment to resolve guest issues through the Make it Right process. The GSR must embrace ESA's service culture and treat all guests and associates with the utmost of respect and kindness. * Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures. * Handle collection efforts of all in-house balances. The GSR is responsible for maintaining all cash, credit card and city ledger accounts at the property. * Setup, maintain, and takedown of breakfast display in timely manner. * Maintaining an organized and clean work area behind the front desk, in the lobby, and in guest common areas in compliance with company standards. * Selling the value of ESA to all inquiries (via telephone and in person) and striving to convert them into reservations and occupied rooms in compliance with company standards. * Collecting relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying sales opportunities. * Periodic tours of the property to ensure the property is meeting brand standards. * Assists and provides reasonable accommodation in response to guest requests whenever possible and practical * Compliance with all company policies and procedures, including but not limited to adhering to key control policy, the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities. OTHER DUTIES * Responsible for maintaining overall hotel cleanliness, including assisting with cleaning and upkeep of various areas of the hotel, including but not limited to the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas. * Engage in cross training in housekeeping and laundry areas to provide assistance as needed. * Other tasks as assigned by the management team. . BENEFITS * Weekly Pay! * Competitive Wages * Great working environment * Employee Recognition Programs * Vision Insurance * 401(k) Savings Plan * Employee Assistance Program (EAP) * Employee Perks Program offering discounts to major companies Compensation Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements. KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES * Understand and communicate in English proficiently to interact with guests, associates and outside vendors. * Proficient operation of the property management system technology. Requires the ability to work through all shift reports and perform the audit function when necessary and assigned. * Understand and comply with documents such as safety rules, operating and maintenance instructions, and procedure manuals. * Complete routine reports and correspondence. * Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals * Apply good judgment at all times. * Manage problems, address and solve guest-related issues. MINIMUM QUALIFICATIONS * High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.

Additional InformationPay: $16.00/hour plus tips, Shuttle Driver, 3+ years driving experience, Valid license required and flexible schedule needed Job Number25197202 Job CategoryRooms & Guest Services Operations LocationDetroit Marriott Troy, 200 W. Bigbeaver Road, Troy, Michigan, United States, 48084VIEW ON MAP ScheduleFull Time Located Remotely?N Position Type Non-Management Pay Range: $16.00-$16.00 per hour POSITION SUMMARY First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success - creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance.. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts - to get it right for our guests and our business each and every time. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

**Additional Information** **Job Number** 25194437 **Job Category** Event Management **Location** Detroit Marriott at the Renaissance Center, 400 Renaissance Dr W, Detroit, Michigan, United States, 48243VIEW ON MAP (****************************************************************************************************************************************************************************** **Schedule** Full Time **Located Remotely?** N **Position Type** Management **Pay Range:** $58,000 - $83,000 annually **Bonus Eligible:** Y **JOB SUMMARY** Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events. **CANDIDATE PROFILE** **Education and Experience** - High school diploma or GED; experienced (1 - 2 years of experience) in the event management or related professional area. OR - 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required. **CORE WORK ACTIVITIES** **Managing Event Logistics and Operations** - Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy. - Greets customer during the event phase and hands-off to the Event Operations team for the execution of details. - Adheres to all standards, policies, and procedures. - Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill. - Manages group room blocks and meeting space for average to large-sized assigned groups. - Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges\ and/or develop alternative solutions. - Uses his/her judgment to integrate current trends in event management and event design. - Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event). - Participates in customer site inspections and assists with the sales process as necessary. - Performs other duties as assigned to meet business needs. - Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner's experience. **Ensuring and Providing Exceptional Customer Service** - Delivers excellent customer service throughout the customer experience and encourages the same from other employees. - Empowers employees to provide excellent customer service. - Sets a positive example for guest relations. - Coordinates and communicates event details both verbally and in writing to the customer and property operations. - Makes presence known to customer at all times during this process. - Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales. - Follows up with customer post-event. - Responds to and handles guest problems and complaints. - Uses personal judgment and expertise to enhance the customer experience. - Stays available to solve problems and/or suggest alternatives to previous arrangements. - Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans. - Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. - Interacts with guests to obtain feedback on product quality and service levels. - Ensures hourly employees understand expectations and parameters for event activities. **Leading Event Management Teams** - Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback. - Leads formal pre-event and post-event meetings for average to large-sized assigned groups. - Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc). **Supporting and Coordinating with the Sales and Marketing Function** - Assists in the sales process and revenue forecasting for customer groups. - Up-sells products and services throughout the event process. - Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups. **Conducting Human Resources Activities** - Reviews comment cards and guest satisfaction results with employees. - Observes service behaviors of employees and provides feedback to individuals and/or managers. - Assists in the development and implementation of corrective action plans. - Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution. - Works with the property staff and customers to address operational challenges associated with his/her group. - Performs other duties as assigned to meet business needs. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

Our jobs aren't just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Guest Environment Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel. They are empowered to move about their space and do what needs to be done. Whether delivering guest requests, stocking carts, cleaning rooms and public spaces, or other similar responsibilities, the Guest Environment Expert makes sure the spaces in the hotel help create a great guest experience. No matter what position you are in, there are a few things that are critical to success - ensuring a safe work place, following company policies and procedures, maintaining confidentiality, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Environment Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Environment Experts - to get it right for our guests and our business each and every time. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

**Additional Information** **Job Number** 25158732 **Job Category** Finance & Accounting **Location** Dearborn Inn Autograph Collection, 20301 Oakwood Boulevard, Dearborn, Michigan, United States, 48124VIEW ON MAP (******************************************************************************************************************************************************************* **Schedule** Full Time **Located Remotely?** N **Position Type** Management **Pay Range:** $111,000 - $148,000 annually **Bonus Eligible:** Y **JOB SUMMARY** Functions as the property's strategic financial business leader. The position champions, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and property employees. The position provides the financial expertise to enable the successful implementation of the brand service strategy and brand initiatives while maximizing the return on investment. In addition, creates and executes a business plan that is aligned with the property and brand's business strategy and focuses on the execution of financial and accounting activities and the delivery of desirable financial results. **CANDIDATE PROFILE** **Education and Experience** - 4-year bachelor's degree in Finance and Accounting or related major; 2 years experience in the finance and accounting or related professional area. OR - Master's degree in Finance and Accounting or related major; no work experience required. **CORE WORK ACTIVITIES** **Engaging in Strategic Planning and Decision Making** - Develops means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc. - Analyzes information, forecasts sales against expenses and creates annual budget plans. - Compiles information, analyzes and monitors actual sales against projected sales. - Analyzes differences between actual budget wages and forecasted wages for more efficient budget planning. - Identifies the underlying principles, reasons, or facts of information by breaking down information or data into separate parts. - Thinks creatively and practically to develop, execute and implement new business plans - Creates the annual operating budget for the property. - Provides analytical support during budget reviews to identify cost saving and productivity opportunities for property managers. - Implements a system of appropriate controls to manage business risks. - Ensures a strong accounting and operational control environment to safeguard assets, improve operations and profitability. - Analyzes financial data and market trends. - Leads the development and implementation of a comprehensive annual business plan which is aligned with the company's and brand's strategic direction. - Provides on going analytical support by monitoring the operating department's actual and projected sales. - Produces accurate forecasts that enable operations to react to changes in the business. **Leading Finance & Accounting Teams** - Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. - Communicates the strategic goals, the focus and the owner priorities to subordinates in a clear and precise manner. - Leverages strong functional leadership and communication skills to influence the executive team, the property's strategies and to lead own team. - Oversees internal, external and regulatory audit processes. - Provides excellent leadership by assigning team members and other departments managers' clear accountability backed by appropriate authority. - Conducts annual performance appraisals with direct reports according to Standard Operating Procedures. **Anticipating and Delivering on the Needs of Key Stakeholders** - Attends meetings and communicating with the owners, understanding the priorities and strategic focus. - Understands and meets the needs of key stakeholders (owners, corporate, guests, etc.). - Advises the GM and executive committee on existing and evolving operating/financial issues. - Communicates financial concepts in a clear and persuasive manner that is easy to understand and drives desired behaviors. - Demonstrates an understanding of cash flow and owner priorities. - Manages communication with owners in an effective manner. - Manages property working capital and cash flow in accordance with brand SOPs and owner requirements. - Facilitates critique meetings to review information with management team. **Developing and Maintaining Finance and Accounting Goals** - Ensures Profits and Losses are documented accurately. - Monitors all taxes that apply, ensuring that taxes are current, collected and/or accrued. - Submits reports in a timely manner, ensuring delivery deadlines. - Develops and supports achievement of performance goals, budget goals, team goals, etc. - Improves profit growth in operating departments. - Reviews audit issues to ensure accuracy. **Managing Projects and Policies** - Generates and provides accurate and timely results in the form of reports, presentations, etc. - Reconciles balance sheet to ensure account balances are supported by appropriate documentation in accordance with SOPs. - Ensures that the P&L is accurate (e.g., costs are properly matched to revenue, costs are recorded in the proper accounts). - Ensures compliance with management contract and reporting requirements. - Ensures compliance with standard and local operating procedures (SOPs and LSOPs). - Ensures compliance with Standard Operating Procedures (SOPs). **Managing and Conducting Human Resource Activities** - Ensures team members are cross-trained to support successful daily operations. - Ensures property policies are administered fairly and consistently. - Ensures new hires participate in the department's orientation program. - Ensures new hires receive the appropriate new hire training to successfully perform their job. - Creates appropriate development plans which develop team members based on their individual strengths, development needs, career aspirations and abilities. - Conduct performance review process for employees. - Participates in hiring activities as appropriate. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today's traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative - in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

Benefits: * Dental insurance * Employee discounts * Health insurance * Opportunity for advancement * Vision insurance The Nothing Bundt Cakes (NbC) Assistant Baker partners with the Baker to ensure that cakes of the highest quality are consistently baked for our guests. Perks: * 30% off all cake products * Insurance Benefits for eligible employees. * Early morning and afternoon shifts available. * Great hours - closed Sundays Accountabilities/Duties: * Follows NbC proprietary recipes and cake production methods with precision and achieves productivity goals. * Effectively utilizes measuring instruments, commercial-grade mixers and ovens, and other tools to bake cakes. * Adheres to the proper packaging, labeling and storage of baked cakes as well as product rotation standards, and maintains baking and refrigeration logs * Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene. * Maintains a consistent work attendance and punctuality record. Knowledge, Skills, and Abilities: * Is able to understand written and oral directions, interpret instructional documents such as recipes, operating procedures, and health and safety rules, and apply knowledge to perform job responsibilities. * o Please note that NbC recipes are available in English and Spanish. * Has the ability to perform repetitious, physical tasks that require the strength to lift items of moderate to heavyweight (as much as 50 pounds) and stand for extended periods of time. * Is able to operate commercial-grade ovens and other bakery equipment and work adjacent to a high-heat source. Education, Certifications, and Work Experience Requirements: * Applicants must be 18 years of age or older. * While no formal education or work experience is required, previous experience as a Baker or in another operational support role at a bakery, restaurant, or foodservice environment is a plus. Work Availability: Should have the flexibility to work various shifts, including early mornings, evenings, weekends, and holidays, based on changing business demands.

Respond and attend to guest repair requests. Fix minor plumbing problems such as unclogging drains, plunging toilets, and repairing leaky spigots and faucets. Perform miscellaneous minor repairs such as tightening loose toilet seats, changing light bulbs, and patching holes in walls. Perform preventative maintenance on tools and equipment, including cleaning and lubrication. Maintain daily logs of operation, maintenance, and safety activities. Communicate with guests/customers when necessary to resolve maintenance issues. Follow all company and safety and security policies and procedures; report maintenance problems, safety hazards, accidents, or injuries; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, and assist individuals with disabilities. Speak with others using clear and professional language. Develop and maintain positive working relationships with others and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Visually inspect tools, equipment, or machines. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Move up and down stairs, service ramps, and/or ladder. Grasp, turn, and manipulate objects of varying size and weight. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 2 years of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Benefits: * Employee discounts * Free uniforms * Training & development Do you enjoy being creative and making things look beautiful? Are you an arts & crafts enthusiast who loves working with people? Do you get excited about making someone's celebration extra special? Can you juggle multiple tasks while maintaining attention to detail? As a Guest Service Representative at Nothing Bundt Cakes, you're more than just a team member - you're a celebration specialist! Perfect Fit For * Creative individuals who enjoy decorating and making things pretty * Those who thrive in a fast-paced, collaborative environment * Customer service professionals who love working with people * Detail-oriented individuals with the ability to multitask effectively * Individuals with the ability to stand for extended periods and capable of lifting up to 25 pounds * Service professionals willing and available to commit to some weekday and weekend shifts. A Day in the Life Start your day by creating beautiful decorations and memorable experiences for guests. Throughout your shift, you'll: * Create memorable experiences for every guest who walks through our door * Help customers choose the perfect cake and celebration add-ons * Someone who has day shift availability * Process orders efficiently while maintaining our high service standards * Create stunning cake presentations and gift packages * Keep our bakery looking beautiful and inviting * Work with an amazing team to bring joy to our community The best part? Every day brings new celebrations and chances to make someone's day special! We'll Teach You * Cake crafting and decoration techniques * Our "Sweet Steps of Service" approach * All about our delicious cake flavors and sizes * Point-of-sale system operation * Visual merchandising techniques * Celebration solution expertise About Nothing Bundt Cakes At Nothing Bundt Cakes, we're all about bringing joy through handcrafted, delicious cakes made with love. Our values aren't just words on a wall - they're brought to life every day through the actions of our team members. Servant's Heart We put others first in everything we do - from supporting our teammates during busy times to participating in local fundraisers and ensuring every guest leaves with a perfect cake for their celebration. Spirit of a Champion We take pride in our work and help wherever needed. You'll find our bakers jumping in to help at the front counter during rush times, and team members constantly looking for ways to improve. Genuine Connections We build real relationships with our guests and each other. We're more than just a bakery - we're a family that celebrates together, supports each other's growth, and creates meaningful relationships. Open Communication We believe in transparent, honest dialogue at all levels. Through regular coaching sessions, one-on-ones, and our "see something, say something" culture, everyone's voice matters. Attention to Detail We treat every cake like it's being made for our own grandmother. From getting the perfect swirl to ensuring orders are exactly right, we take pride in the details that make each cake special. Bring the Joy We believe in spreading happiness, whether it's making someone's birthday extra special or bringing positive energy to community events. Even during challenging moments, we focus on lifting spirits and creating moments of delight. Do the Right Thing We empower our team to make decisions that put people first. Whether it's making an exception to policy for a grieving customer or taking accountability for mistakes, we always strive to do what's right, not what's easy. Why Join Nothing Bundt Cakes? * Be a Part of a Fun, Team-Oriented Environment where we celebrate our successes and help each other out. * Learn and Grow: This role is a great entry point into the world of baking, with room for growth within our team. * Flexible & Consistent Scheduling to balance your work with life's other priorities. * Employee Discounts on our delicious cakes. * Competitive Hourly Rate $14-15/hour Ready to Join Our Team? Click "Apply Now" to start your journey with Nothing Bundt Cakes! Nothing Bundt Cakes is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

**Additional Information** **Job Number** 25175895 **Job Category** Event Management **Location** Detroit Marriott at the Renaissance Center, 400 Renaissance Dr W, Detroit, Michigan, United States, 48243VIEW ON MAP (****************************************************************************************************************************************************************************** **Schedule** Full Time **Located Remotely?** N **Position Type** Management **Pay Range:** $63,000 - $84,000 annually **Bonus Eligible:** Y **JOB SUMMARY** Directs and motivates team while personally assisting in providing high quality service based on requirements and standards. Monitors and controls financial and administrative responsibilities including asset protection. Provides clear and concise communications to everyone having ownership in the success of the event. Identifies training opportunities and plans a strategy to accomplish goals. **CANDIDATE PROFILE** **Education and Experience** - High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area. **CORE WORK ACTIVITIES** **Managing Banquet Operations** - Projects supply needs for the department, (e.g., china, glass, silver, buffet presentations, props). - Applies knowledge of all laws, as they relate to an event. - Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction. - Adheres to and reinforces all standards, policies, and procedures. - Maintains established sanitation levels. - Manages departmental inventories and maintains equipment. - Uses banquet beverage records to control liquor costs and manage the banquet beverage perpetual inventory. - Schedules banquet service staff to forecast and service standards, while maximizing profits. - Assists team in developing lasting relationships with groups to retain business and increase growth. **Participating in and Leading Banquet Teams** - Sets goals and delegates tasks to improve departmental performance. - Conducts monthly department meetings with the Banquet team. - Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine with emphasis on current event trends. - Acts as a liaison to the kitchen staff. - Leads shifts and actively participates in the servicing of events. **Ensuring and Providing Exceptional Customer Service** - Sets a positive example for guest relations. - Interacts with guests to obtain feedback on product quality and service levels. - Responds to and handles guest problems and complaints. - Empowers employees to provide excellent customer service. - Ensures employees understand expectations and parameters. - Strives to improve service performance. - Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. - Reviews comment cards and guest satisfaction results with employees. **Conducting Human Resources Activities** - Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures. - Observes service behaviors of employees and provides feedback to individuals. - Monitors progress and leads discussion with staff each period. - Participates in the development and implementation of corrective action plans. - Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction. - Attends and participates in all pertinent meetings. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Additional Information** **Job Number** 25193584 **Job Category** Sales & Marketing **Location** The Westin Book Cadillac Detroit, 1114 Washington Blvd, Detroit, Michigan, United States, 48226VIEW ON MAP (**************************************************************************************************************************************************************** **Schedule** Full Time **Located Remotely?** N **Position Type** Non-Management **Pay Range:** $23.00-$23.00 per hour **POSITION SUMMARY** Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing, copying). Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders). Promote awareness of brand image internally and externally. Gather materials and assemble information packages (e.g., brochures, promotional materials). Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events). Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

The Team Lead ("TL") position assists the General Manager ("GM") in managing the hotel operations on a day-to-day basis to ensure optimum performance and continual improvement in the Key Performance Indicators and 100% guest satisfaction. The TL resolves guest and associate issues, and performs other duties as required to develop efficiency and profitability in all aspects of property management. The TL assumes the GM's responsibilities when required. The TL also must ensure that safety and security procedures are in place in accordance with company guidelines and standards for all associates and guests. MAJOR / KEY JOB DUTIES * Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests. * Assists the GM in ensuring that associates at the property are driving company initiatives to increase revenue, lower costs and increase guest and associate satisfaction. * Assists GM in training associates on brand standards and job performance expectations. * Upholds and enforces company standards and policy compliance at the hotel level. The associate must promote compliance with company policies and procedures, including but not limited to the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities. * Assists the GM in monitoring in-house guest balances and issuance of refund checks. * Assists with monitoring monthly inventory of supplies and equipment. Ensures that day- to-day purchases are within budget and with approved vendors. Assists the GM in maximizing revenues and flow through to GOP to meet or exceed budgeted EBITDA. * Serves as first level of contact for guest service issues. Resolves guest issues or determines necessity to escalate to the GM as needed. * Embrace the company's service culture and treat all guests and associates with professionalism, respect and kindness. * Instills 100% guest satisfaction objective to hourly associates. OTHER DUTIES * Assists with sales-related activities to increase occupancy, enters Quality SOAR leads weekly, supports the GM by seeking potential business in the local market, making sales calls and other telemarketing activities. * Provides other relief or back-up duties as needed at the hotel including front desk coverage, housekeeping, and other duties when needed to ensure optimum operation of the hotel. * Inspects guest rooms. * Assists with active review and monitoring of social media websites to ensure timely and appropriate responses. * Assists with database checks, quick hit meetings and guest ready / visual inspections as needed. BENEFITS * Weekly Pay! * Competitive Wages * Great working environment * Employee Recognition Programs * Medical Insurance * Dental Insurance * Vision Insurance * Health Care and Dependent Care Flexible Spending Accounts * Employer Paid Basic Life and AD&D Insurance * Employer Paid Long Term Disability * Optional Employee Paid - Voluntary Benefits * Short-Term Disability * Buy-Up Long-Term Disability * Supplemental Life Insurance * Dependent Life Insurance * 401(k) Savings Plan * Paid Time Off * Employee Assistance Program (EAP) * Employee Perks Progam offering discounts to major companies Compensation Pay Ranges Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements. ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws. KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES * Comprehend fundamental instructions, write short correspondence, and memos. Solid English skills with regard to reading, writing and verbal communication to be able to communicate effectively with guests, associates, and outside vendors. * Operate the property management system technology. * Add, subtract, multiply, and divide units of measure, using whole numbers, common fractions, and decimals. * Apply common sense understanding to carry out detailed written or oral instructions. * Oversee/supervise daily activities of 8 to 15 hourly associates. * Organize multiple priorities to ensure that daily operations are performed at peak efficiency. ENVIRONMENTAL JOB REQUIREMENTS * Regularly required to remain stationary; navigate the hotel and parking lot; handle, reach, and detect objects, tools and controls; and detect scent and sounds. * Occasionally required to position self to access low areas and traverse heights and remain stable while doing so. * Occasionally lift and/or move up to 25 pounds. * Frequently works in outside weather conditions (depending on hotel). * Occasionally works in wet humid conditions (non-weather related), near moving mechanical parts, in the presence of fumes or airborne particles and toxic or caustic chemicals and risk of electrical shock. * The work environment will typically be at moderate to loud noise levels. * Associate may be asked to travel to help and/or cover additional locations within a reasonable geography. MINIMUM QUALIFICATIONS * Prior hotel experience is required. * High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. PREFERRED QUALIFICATIONS * Previous supervisory experience is desired.

Job DescriptionBenefits: Employee discounts Flexible schedule Opportunity for advancement Training & development Join the Circle! The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests. Benefits: 30% off all cake products Insurance Benefits for eligible employees Flexible schedule Active and present management Great Hours - Closed Sundays Responsibilities: Follow Nothing Bundt Cake recipes and procedures to ensure quality products Assist all guests, providing excellent cashier and customer service experience Be a team player, work well with team members, crew members, and managers Requirements: Applicants must be 16 years of age or older. High school diploma or GED; post-secondary education is a plus. Fast food experience is a plus but not needed, on the job training provided. We hire teens. Is comfortable with new technology and has the ability to operate a point-of-sale system. Has the capacity to stand for extended periods of time and work in a fast-paced environment. Work Availability: Should have the flexibility to work various shifts, including early mornings, evenings, weekends and holidays, based on changing business demands. Weekend availability is required.

The Housekeeper position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. The position is responsible for cleaning guest rooms in accordance with company guidelines and procedures. Watch A Day in the Life video for Housekeeper (English) ************************************************** Watch A Day in the Life video for Housekeeper (Spanish) ************************************************** MAJOR / KEY JOB DUTIES * Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and associates. * Cleans assigned guest rooms with adherence to company standards, policies and procedures. * Ensures housekeeping carts, cart rooms and laundry areas are maintained to company standard while in use. * Stocks carts and cart rooms if necessary and or directed by management. * Reports all maintenance issues directly to the front desk and/or manager on duty. * Reports any remaining guest property in a check-out room directly to the front desk and manager on duty. * Assists and provides reasonable accommodation in response to guest requests whenever possible and practical. * Complies with all safety and security policies and procedures. * Completes all required and annual Extended Stay University training. OTHER DUTIES * Assisting with cleaning other areas of the hotel as assigned by the manager including but not limited to, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas. * Responsible for maintaining overall hotel cleanliness. * Other duties as assigned by the management team. BENEFITS * Weekly Pay! * Competitive Wages * Great working environment * Employee Recognition Programs * Vision Insurance * 401(k) Savings Plan * Employee Assistance Program (EAP) * Employee Perks Program offering discounts to major companies COMPENSATION Pay Ranges Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements. ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws. KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES * Understand instructions, policies, and guidelines and the ability to engage in effective communication with the manager and staff. * Understand and follow guidelines, adhere to time objectives, productivity measurements and similar company standards and expectations. * Apply good judgment at all times. ENVIRONMENTAL JOB REQUIREMENTS * Regularly required to remain stationary, be mobile, navigate the hotel, handle, reach, and detect objects, tools, or controls, and detect scent and detect sounds. * Regularly position self to access low areas, traverse heights and remain stable while doing so, balance, and the ability to bend, kneel, or crouch. * Occasionally push/pull objects (carts/cleaning equipment) weighing up to 50 pounds. * Detect items in guest rooms to ensure safe performance of work. * Frequently work in outside weather conditions (depending on hotel). * Occasionally works in wet humid conditions (non-weather related), near moving mechanical parts, in the presence of fumes or airborne particles and toxic or caustic chemicals, and risk of electrical shock. * Typically, moderate to loud noise levels in the work environment. * The associate may be asked to travel to help additional locations within a reasonable geography. MINIMUM QUALIFICATIONS * No prior experience or training necessary.

First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success - creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance.. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts - to get it right for our guests and our business each and every time. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Benefits: * Employee discounts * Flexible schedule * Free uniforms * Training & development Can you picture yourself in our quiet morning kitchen, precisely following our proven recipes to create perfect bundt cakes before the rest of the world wakes up? Do you find satisfaction in following exact steps to create the same perfect result every time? Can you reliably get yourself to work at 6:00 AM without hitting the snooze button? No professional baking experience required - we'll teach you everything you need to know! If you answered "YES!" to these questions, keep reading - this could be your perfect role! At Nothing Bundt Cakes Allen Park, we're seeking detail-oriented early birds who thrive in both independent work and team environments. Perfect Fit For * Self-motivated early birds who enjoy quiet, independent work * Detail-oriented individuals who love following procedures exactly * Self-starters who can work efficiently alone * Anyone who values precision over creativity * Comfort with both independent work and team interaction * Ability to lift up to 50 pounds as well as stand for extended periods A Day in the Life * Start early (6:00 AM) to a peaceful, quiet kitchen * Follow our step-by-step recipes with precision * Maintain high quality standards consistently * Keep our kitchen clean and organized * Complete daily production goals efficiently * Finish as the day gets busy We'll Teach You * Our proven recipes and methods * Quality control standards * Food safety procedures * Equipment operation * Time management techniques * Opening procedures About Nothing Bundt Cakes At Nothing Bundt Cakes, we're all about bringing joy through handcrafted, delicious cakes made with love. Our bakers are essential to delivering the high-quality, unforgettable treats that make us a beloved part of the community. Our Values Shape Everything We Do Our values aren't just words on a wall - they're brought to life every day through the actions of our team members. If these values resonate with you and you're excited about joining a team that truly lives them, we'd love to hear from you! Servant's Heart We put others first in everything we do - from supporting our teammates during busy times to participating in local fundraisers and ensuring every guest leaves with a perfect cake for their celebration. Spirit of a Champion We take pride in our work and help wherever needed. You'll find our bakers jumping in to help at the front counter during rush times, and team members constantly looking for ways to improve. Genuine Connections We build real relationships with our guests and each other. We remember our regular customers' names and their celebrations. We're more than just a bakery - we're a family that celebrates together, supports each other's growth, and creates meaningful relationships. Open Communication We believe in transparent, honest dialogue at all levels. Through regular coaching sessions, one-on-ones, and our "see something, say something" culture, everyone's voice matters. We're direct but kind, always aiming to help each other grow. Attention to Detail We treat every cake like it's being made for our own grandmother. From getting the perfect swirl to ensuring orders are exactly right, we take pride in the details that make each cake special. The difference between a Bundtini and a Bundtlet matters! Bring the Joy We believe in spreading happiness, whether it's making someone's birthday extra special or bringing positive energy to community events. Even during challenging moments, we focus on lifting spirits and creating moments of delight. Do the Right Thing We empower our team to make decisions that put people first. Whether it's making an exception to policy for a grieving customer or taking accountability for mistakes, we always strive to do what's right, not what's easy. Why Join Nothing Bundt Cakes? * Be a Part of a Fun, Team-Oriented Environment where we celebrate our successes and help each other out. * Learn and Grow: This role is a great entry point into the world of baking, with room for growth within our team. Many of our team members have built rewarding careers here. * Flexible & Consistent Scheduling to balance your work with life's other priorities. * Employee Discounts on our delicious cakes. * Competitive Hourly Rate $14-16/ Hour DOE Ready to Join Our Team? Click "Apply Now" to start your journey with Nothing Bundt Cakes! We review applications daily and respond quickly to promising candidates. Nothing Bundt Cakes is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events. CANDIDATE PROFILE Education and Experience * High school diploma or GED; experienced (1 - 2 years of experience) in the event management or related professional area. OR * 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required. CORE WORK ACTIVITIES Managing Event Logistics and Operations * Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy. * Greets customer during the event phase and hands-off to the Event Operations team for the execution of details. * Adheres to all standards, policies, and procedures. * Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill. * Manages group room blocks and meeting space for average to large-sized assigned groups. * Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges\ and/or develop alternative solutions. * Uses his/her judgment to integrate current trends in event management and event design. * Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event). * Participates in customer site inspections and assists with the sales process as necessary. * Performs other duties as assigned to meet business needs. * Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner's experience. Ensuring and Providing Exceptional Customer Service * Delivers excellent customer service throughout the customer experience and encourages the same from other employees. * Empowers employees to provide excellent customer service. * Sets a positive example for guest relations. * Coordinates and communicates event details both verbally and in writing to the customer and property operations. * Makes presence known to customer at all times during this process. * Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales. * Follows up with customer post-event. * Responds to and handles guest problems and complaints. * Uses personal judgment and expertise to enhance the customer experience. * Stays available to solve problems and/or suggest alternatives to previous arrangements. * Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans. * Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. * Interacts with guests to obtain feedback on product quality and service levels. * Ensures hourly employees understand expectations and parameters for event activities. Leading Event Management Teams * Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback. * Leads formal pre-event and post-event meetings for average to large-sized assigned groups. * Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc). Supporting and Coordinating with the Sales and Marketing Function * Assists in the sales process and revenue forecasting for customer groups. * Up-sells products and services throughout the event process. * Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups. Conducting Human Resources Activities * Reviews comment cards and guest satisfaction results with employees. * Observes service behaviors of employees and provides feedback to individuals and/or managers. * Assists in the development and implementation of corrective action plans. * Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution. * Works with the property staff and customers to address operational challenges associated with his/her group. * Performs other duties as assigned to meet business needs. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checking guests in and out, and collecting payment in accordance with company guidelines and procedures. The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that company safety and security procedures, guidelines and standards are followed for all associates and guests. Watch A Day in the Life video for Guest Services Representative ************************************************** MAJOR / KEY JOB DUTIES * Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests. * Assists and responds to guest requests with diligent follow-through. * Job functions include empowerment to resolve guest issues through the Make it Right process. The GSR must embrace ESA's service culture and treat all guests and associates with the utmost of respect and kindness. * Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures. * Handle collection efforts of all in-house balances. The GSR is responsible for maintaining all cash, credit card and city ledger accounts at the property. * Setup, maintain, and takedown of breakfast display in timely manner. * Maintaining an organized and clean work area behind the front desk, in the lobby, and in guest common areas in compliance with company standards. * Selling the value of ESA to all inquiries (via telephone and in person) and striving to convert them into reservations and occupied rooms in compliance with company standards. * Collecting relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying sales opportunities. * Periodic tours of the property to ensure the property is meeting brand standards. * Assists and provides reasonable accommodation in response to guest requests whenever possible and practical * Compliance with all company policies and procedures, including but not limited to adhering to key control policy, the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities. OTHER DUTIES * Responsible for maintaining overall hotel cleanliness, including assisting with cleaning and upkeep of various areas of the hotel, including but not limited to the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas. * Engage in cross training in housekeeping and laundry areas to provide assistance as needed. * Other tasks as assigned by the management team. . BENEFITS * Weekly Pay! * Competitive Wages * Great working environment * Employee Recognition Programs * Vision Insurance * 401(k) Savings Plan * Employee Assistance Program (EAP) * Employee Perks Program offering discounts to major companies Compensation Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements. KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES * Understand and communicate in English proficiently to interact with guests, associates and outside vendors. * Proficient operation of the property management system technology. Requires the ability to work through all shift reports and perform the audit function when necessary and assigned. * Understand and comply with documents such as safety rules, operating and maintenance instructions, and procedure manuals. * Complete routine reports and correspondence. * Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals * Apply good judgment at all times. * Manage problems, address and solve guest-related issues. MINIMUM QUALIFICATIONS * High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.

Functions as the property's strategic financial business leader. The position champions, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and property employees. The position provides the financial expertise to enable the successful implementation of the brand service strategy and brand initiatives while maximizing the return on investment. In addition, creates and executes a business plan that is aligned with the property and brand's business strategy and focuses on the execution of financial and accounting activities and the delivery of desirable financial results. CANDIDATE PROFILE Education and Experience * 4-year bachelor's degree in Finance and Accounting or related major; 2 years experience in the finance and accounting or related professional area. OR * Master's degree in Finance and Accounting or related major; no work experience required. CORE WORK ACTIVITIES Engaging in Strategic Planning and Decision Making * Develops means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc. * Analyzes information, forecasts sales against expenses and creates annual budget plans. * Compiles information, analyzes and monitors actual sales against projected sales. * Analyzes differences between actual budget wages and forecasted wages for more efficient budget planning. * Identifies the underlying principles, reasons, or facts of information by breaking down information or data into separate parts. * Thinks creatively and practically to develop, execute and implement new business plans * Creates the annual operating budget for the property. * Provides analytical support during budget reviews to identify cost saving and productivity opportunities for property managers. * Implements a system of appropriate controls to manage business risks. * Ensures a strong accounting and operational control environment to safeguard assets, improve operations and profitability. * Analyzes financial data and market trends. * Leads the development and implementation of a comprehensive annual business plan which is aligned with the company's and brand's strategic direction. * Provides on going analytical support by monitoring the operating department's actual and projected sales. * Produces accurate forecasts that enable operations to react to changes in the business. Leading Finance & Accounting Teams * Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. * Communicates the strategic goals, the focus and the owner priorities to subordinates in a clear and precise manner. * Leverages strong functional leadership and communication skills to influence the executive team, the property's strategies and to lead own team. * Oversees internal, external and regulatory audit processes. * Provides excellent leadership by assigning team members and other departments managers' clear accountability backed by appropriate authority. * Conducts annual performance appraisals with direct reports according to Standard Operating Procedures. Anticipating and Delivering on the Needs of Key Stakeholders * Attends meetings and communicating with the owners, understanding the priorities and strategic focus. * Understands and meets the needs of key stakeholders (owners, corporate, guests, etc.). * Advises the GM and executive committee on existing and evolving operating/financial issues. * Communicates financial concepts in a clear and persuasive manner that is easy to understand and drives desired behaviors. * Demonstrates an understanding of cash flow and owner priorities. * Manages communication with owners in an effective manner. * Manages property working capital and cash flow in accordance with brand SOPs and owner requirements. * Facilitates critique meetings to review information with management team. Developing and Maintaining Finance and Accounting Goals * Ensures Profits and Losses are documented accurately. * Monitors all taxes that apply, ensuring that taxes are current, collected and/or accrued. * Submits reports in a timely manner, ensuring delivery deadlines. * Develops and supports achievement of performance goals, budget goals, team goals, etc. * Improves profit growth in operating departments. * Reviews audit issues to ensure accuracy. Managing Projects and Policies * Generates and provides accurate and timely results in the form of reports, presentations, etc. * Reconciles balance sheet to ensure account balances are supported by appropriate documentation in accordance with SOPs. * Ensures that the P&L is accurate (e.g., costs are properly matched to revenue, costs are recorded in the proper accounts). * Ensures compliance with management contract and reporting requirements. * Ensures compliance with standard and local operating procedures (SOPs and LSOPs). * Ensures compliance with Standard Operating Procedures (SOPs). Managing and Conducting Human Resource Activities * Ensures team members are cross-trained to support successful daily operations. * Ensures property policies are administered fairly and consistently. * Ensures new hires participate in the department's orientation program. * Ensures new hires receive the appropriate new hire training to successfully perform their job. * Creates appropriate development plans which develop team members based on their individual strengths, development needs, career aspirations and abilities. * Conduct performance review process for employees. * Participates in hiring activities as appropriate. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing, copying). Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders). Promote awareness of brand image internally and externally. Gather materials and assemble information packages (e.g., brochures, promotional materials). Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events). Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.