Family support specialist jobs in Cambridge, MA - 5,543 jobs

VitalCore Health Strategies (VCHS), an industry leader in Correctional Health Care has an opening for a Full-Time Mental Health Coordinator at MCI-Shirley in Shirley, MA! Start A New Career with VitalCore Health Strategies! Wages are competitive and based on experience! BENEFITS PACKAGE TO INCLUDE BUT NOT LIMITED TO (for eligible positions): Holiday Pay: New Year's Day, Martin Luther King Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Veteran's Day, Thanksgiving Day, and Christmas Day Medical/Dental/Vision Insurance Life Insurance Short Term/Long Term Disability Identity Theft Protection Animal/Pet Insurance Employee Assistance Program and Discount Center 401K PTO Annual Incentive Bonus Join our team and experience first-hand how VCHS is leading the pack in the correctional healthcare industry and help us to make a difference in this field! POSITION SUMMARY The Mental Health Coordinator is responsible for the development, implementation, clinical and/or administrative supervision, and monitoring of a Behavioral Health services delivery system in MA DOC Secure Treatment Units meeting NCCHC/ACA standards. The Mental Health Coordinator works with the Regional Manager, Site Administrator, Medical Director, and Psychiatrist to coordinate total contract services in MA DOC Secure Treatment Units SCHEDULE Full Time MINIMUM REQUIREMENTS Must be fluent in English language, including reading, writing, and must be able to communicate and exchange accurate information. Must be a supportive team member, who contributes to and demonstrates teamwork and team concept. Able to make independent decisions when circumstances warrant such action. REQUIRED CERTIFICATIONS, EDUCATION, AND EXPERIENCES Master's degree in Psychology, Social Work, or related field from an accredited college or university. Licensed to practice behavioral health services in the state where services are being delivered (LICSW or LMHC required). ESSENTIAL FUNCTION Acts as point of contact for administrative staff for discussion of treatment unit programs and problem resolution as needed. Coordinates development and revision of policies and procedures for the identification, assessment, and provision of required clinical services for inmates housed in Secure Treatment Units. Supervises the planning, development and implementation of treatment programs contracted to VitalCore. Provides clinical and/or administrative supervision to staff of Behavioral Health Services within Secure Treatment Units. Monitors efforts of Behavioral Health Services in Secure Treatment Units to ensure clinical services are being provided in a timely, professional manner. Provides and assigns clinical on-call duties. Provides direct clinical services including individual and group treatment, crisis intervention, as well as providing shadowing and mentor opportunities to front-line clinical staff. Ensures treatment programs contracted are integrated and appropriately staffed. Provides administrative support to behavioral health staff. Coordinates with the facility's Behavioral Health Quality Improvement Program. Attends training and meetings as required. Maintain proficiency with all software required for the position, and more specifically, clinical documentation in the designated electronic health record system. Other duties as assigned. We're people who are fueled by passion, not by profit. VitalCore Health Strategies is an equal opportunity employer and committed to creating and maintaining an inclusive workplace in which all employees have an opportunity to participate and contribute to the success of the business and are valued for their skills, experience, and unique perspective Keywords: Mental Health Coordinator, Mental Health, Juvenile, Juvenile Detention Center, Therapist, Behavioral Health, Corrections, Correctional Facility, Licensed Counselor, LCSW, LMFT, LMHC, Licensed Psychologist #INDFL Compensation details: 104000-114000 Yearly Salary PI6dfe45ef478f-37***********8

A leading cybersecurity firm is hiring a Legal Counsel to provide commercial legal support and negotiate various agreements. This hybrid role, based in Boston, requires a strong understanding of SaaS and technology contracts along with cross-functional collaboration skills. The ideal candidate has at least 2 years of related experience, is admitted to the Massachusetts bar, and can effectively communicate complex legal advice to non-legal teams. Competitive compensation and opportunities for professional development are offered. #J-18808-Ljbffr

HHMI is focused on supporting and moving science forward in a variety of different ways ranging from conducting basic biomedical research, empowering educators, inspiring students, developing the next generation of scientists - even stretching into film and media production. Our Headquarters is in the greater Washington, DC metro area and is home to over 300 employees with expertise in investments, communications, digital production, biomedical sciences, and everything in between. The work housed here supports and augments the groundbreaking research conducted in HHMI labs across the nation. As HHMI scientists continue to push boundaries in laboratories and classrooms, you can be sure that your contributions while working here are making a difference. Summary HHMI is seeking a Contracts Counsel for its Office of the General Counsel (OGC) to help support HHMI's programs and operations by providing informed, practical, creative, and timely legal counsel in the review and negotiation of research‑related agreements. As a member of the dynamic team in HHMI's OGC, you will be directly involved in HHMI's mission of advancing biomedical research for the benefit of humanity. The person in this role will review and negotiate contracts relating to the conduct of research in HHMI laboratories. These contracts include agreements covering the transfer of reagents and other materials into and from HHMI laboratories (inbound and outgoing Materials Transfer Agreements or MTAs and MTOs). In addition, the Contracts Counsel ensures that inter‑institutional agreements (IIAs) and licenses entered into by third‑party research institutions that relate to technology developed in HHMI laboratories are consistent with HHMI's policies and interests. The Contracts Counsel will work closely with other OGC staff, HHMI scientific management, HHMI laboratory heads and staff, and research institution staff to efficiently resolve issues relating to MTAs, MTOs, IIAs, and licenses. This position reports to the Deputy General Counsel and works under the general supervision of the Deputy General Counsel and one Senior Contracts Counsel. We will consider either remote or hybrid working arrangements, given the candidate's preference. What we offer Meaningful Impact: the opportunity to provide informed and practical legal counsel on research‑related agreements that directly support HHMI's mission and people. Focused and Collaborative In‑House Practice: a dynamic in‑house role centered on negotiating and advising on materials transfer agreements, inter‑institutional agreements, and licenses, with close collaboration alongside HHMI scientists, leadership, and colleagues across OGC. Professional Growth: support for continuing legal education and professional development, with opportunities to deepen expertise. Competitive Total Rewards Package: comprehensive healthcare, generous retirement contributions, paid leave, and additional programs that support well‑being and professional development. What you will do Provide informed, practical, creative, and timely advice and counsel to HHMI departments and staff in support of HHMI's mission, strategic priorities, programmatic objectives, and operational goals while balancing organizational risks. Maintain a thorough understanding of HHMI's policies and be able to apply them in several contexts, i.e., MTAs, MTOs and licenses. Perform MTA Review: efficiently handle MTAs for laboratories at assigned research sites to ensure timely review and negotiation and, if MTA terms are acceptable, processing through execution. This includes: Review and negotiate MTAs with providers and research institutions; Advise HHMI laboratory heads and laboratory staff regarding legal obligations under MTAs; Educate laboratory heads, laboratory staff, research institutions staff, and others involved in the MTA process on HHMI policies as they relate to MTAs; Work collaboratively in the MTLR group to resolve legal and practical issues arising in MTA negotiation and processing. Perform MTO Review: review and edit MTOs and advise assigned institutions as needed on questions relating to MTOs, such as MTO terms acceptable to HHMI. Perform IIA and License Review: provide timely comments to assigned research institutions on IIAs, options, and licenses, consistent with HHMI policies. Consult and coordinate with others in OGC and at HHMI, including Senior Director‑Scientific Officers and Senior Director‑Scientific Program Officers, as appropriate, on MTA, MTO, and license issues. Update and maintain electronic databases associated with MTAs, MTOs, and licenses in a timely manner. Assist the MTLR group and other OGC staff in suggesting, evaluating, documenting, and implementing improvements to HHMI procedures and practices for handling MTAs, MTOs, and licenses. Maintain a current knowledge of legal issues and current practices in the scientific community relevant to MTAs, MTOs, and licenses, including through participation in continuing legal education and membership in appropriate bar and professional associations. As opportunities arise, support efforts of HHMI laboratories and the broader scientific community to promote the availability of reagents and other research materials. What you bring Juris Doctor (J.D.) degree. Active membership in good standing with an established bar required. A minimum of three years of experience as an attorney in private practice or in a corporate, nonprofit, or government legal department. At least two years of experience drafting and negotiating contracts. Experience drafting and negotiating contracts relating to life sciences research and/or intellectual property is a plus. Strong analytical, problem‑solving, judgment, and decision‑making skills, with the ability to manage multiple priorities effectively. Excellent written and verbal communication skills, with the ability to communicate effectively with scientists, senior management, colleagues, and outside counsel. Interest in learning new subject matter, developing proficiency with legal and information systems, and supporting the work of HHMI scientists and grantees. Application Instructions To apply, please submit a resume and a brief, one‑page cover letter stating how your qualifications and experience match the requirements, and how your experience will support HHMI in its mission. Physical Requirements Remaining in a normal seated or standing position for extended periods of time; reaching and grasping by extending hand(s) or arm(s); dexterity to manipulate objects with fingers, for example using a keyboard; communication skills using the spoken word; ability to see and hear within normal parameters; ability to move about workspace. The position requires mobility, including the ability to move materials weighing up to several pounds (such as a laptop computer or tablet). Persons with disabilities may be able to perform the essential duties of this position with reasonable accommodation. Requests for reasonable accommodation will be evaluated on an individual basis. Please Note This job description sets forth the job's principal duties, responsibilities, and requirements; it should not be construed as an exhaustive statement, however. Unless they begin with the word “may,” the Essential Duties and Responsibilities described above are “essential functions” of the job, as defined by the Americans with Disabilities Act. Compensation and Benefits Our employees are compensated from a total rewards perspective in many ways for their contributions to our mission, including competitive pay, exceptional health benefits, retirement plans, time off, and a range of recognition and wellness programs. Visit our Benefits at HHMI site to learn more. Compensation Range: $119,038.08 (minimum) - $148,797.60 (midpoint) - $193,436.88 (maximum). Pay Type: Annual HHMI's salary structure is developed based on relevant job market data. HHMI considers a candidate's education, previous experiences, knowledge, skills and abilities, as well as internal consistency when making job offers. Typically, a new hire for this position in this location is compensated between the minimum and the midpoint of the salary range. HHMI is an Equal Opportunity Employer #J-18808-Ljbffr

Title: Board Certified Behavior Analyst(Hybrid) Hours: 8:30-3:30 Pay: From $90k/year - $95k/year - bonus of $65/hr for any extra billable hours per week. Environment: Clinic, In home, virtual Billable Hours: 27/week Hours per week: 35 hours/week Job Description: · The primary function of the Board Certified Behavior Analyst (BCBA) is to plan, develop, and monitor a variety of behavior interventions to meet the needs of clients diagnosed with Autism Spectrum Disorders (ASD) and/or other behavioral and social/communication challenges · The BCBA also consults with RBT's and other therapeutic team members (i.e., caregivers, Speech Therapists, Physical Therapists, Occupational Therapists, etc.) how to implement behavior analytic strategies; develops and implements comprehensive treatment plans; and monitors progress regularly by analyzing data · The BCBA manages the child's ABA Team and provides ongoing training and direct supervision to team members · Direct supervision for RBTs who deliver direct ABA services to clients · Use appropriate assessment tools and data to develop and implement individualized behavior analytic treatment plans · Monitor and modify treatment plans based on direct observations, therapist or parent feedback and objective data collected by therapists or parents Qualifications: Must Master's Degree in ABA Minimum of 1 year as a BCBA Benefits: 401(k) matching Dental insurance Health insurance Life insurance Paid time off Tuition reimbursement Vision insurance Free CEUs and professional development

BCBA (Board Certified Behavior Analyst) Shift timings: Day shift, 5*8 Flexible salary || All benefits || Sign-on & Retention Bonus Responsibilities Serves as a clinician for a caseload of students Completes annual/intake assessments and reports Prepares for IEP meetings, including IEP writing for behavior need area, Behavior Support Plan (BSP) development, Functional Behavior Assessment, Preference Assessment and other supporting documents. Requirements: Current certification as a Board-Certified Behavior Analyst (BCBA). Master's degree in education or special education.

Onward Search Education is a specialized education staffing and talent solutions company that helps educators, therapists, and school health professionals find top jobs with the nation's top schools. We're partnering with a school district in Worcester County, MA to hire a dedicated Board Certified Behavior Analyst (BCBA) starting ASAP through June 5, 2025, with potential to renew for next school year. This role serves a caseload of approximately 15 students in PreK-1st grade, providing behavior consultation, IEP collaboration, and direct staff support in a school-based setting. The BCBA will support students with behavioral and developmental needs by conducting assessments, developing and implementing behavior plans, and coaching classroom staff to promote positive student outcomes. Position Details Location: In-person, 8:00am-3:30pm Schedule: Full-time, Monday-Friday School Year: ASAP - June 5, 2025 (renewal likely for 2026-2027) Responsibilities Conduct FBAs and develop individualized Behavior Intervention Plans (BIPs) Model and coach ABA strategies for teachers and support staff Collect and analyze student data to track progress and adjust interventions Participate in IEP meetings and collaborate with multidisciplinary teams Provide staff training on behavior strategies and crisis prevention Maintain accurate documentation in accordance with district requirements Qualifications Active BCBA certification (required) Prior school-based or pediatric ABA experience preferred Strong understanding of early childhood and elementary-level supports Excellent communication and collaboration skills Ability to work onsite Monday-Friday during school hours What We Offer Competitive pay and benefits package Access to a wide network of schools and districts for diverse placement options Streamlined hiring process to get you started quickly Ongoing communication and advocacy throughout your placement Personalized support from dedicated recruiting professionals Opportunities for professional growth and development Why Apply? If you're passionate about creating positive change and supporting students' success, this is the opportunity for you! Work alongside a dedicated team of educators and support staff, helping students reach their full potential. Ready to join us? Apply today - we can't wait to hear from you!

Community hospital part of a system looking to add on Case Manager! Sign On Bonus! Days Onsite 8-5! Qualifications: License or Certification. Must be qualified to independently complete an assessment within the scope of practice of his/her discipline (for example, RN, SW, OT, PT, ST, and Rehabilitation Counseling). If licensure is required for one's discipline within the state, individual must hold an active license. Must meet eligibility requirements for CCM or ACM™ certification upon entry into this position OR within two years of entry into the position. CCM or ACM™ certification required OR must be obtained within two years of being placed in the Case Manager II position. Minimum Qualifications: For Nursing, must possess minimum of an Associate Degree in Nursing, RN licensure with BSN preferred. A diploma is acceptable only in those states whose minimum requirement for licensure or certification is a diploma rather than an Associate Degree. For all other eligible licensed or certified health care professionals, must possess a minimum of a bachelor's degree and graduate degree is preferred.

Join the Sleep Fitness Movement At Eight Sleep, we're on a mission to fuel human potential through optimal sleep. As the world's first sleep fitness company, we're redefining what it means to be well-rested and building the most advanced hardware, software, and AI technology to make it possible. Our products power peak mental, physical, and emotional performance by transforming every night of sleep into a personalized, data-driven recovery experience. We are trusted by high performers, professional athletes, and health-conscious consumers in over 30 countries worldwide. Recognized as one of Fast Company's Most Innovative Companies in 2019, 2022, and 2023, and twice named to TIME's “Best Inventions of the Year.” We operate like a high-performance team: fast, focused, and motivated by impact. We don't just ship; we iterate, refine, and obsess over the details that help our members sleep better and wake up stronger. Every role at Eight Sleep is a chance to create cutting-edge technology, collaborate with world-class talent, and help shape a future where sleep isn't passive - it's a powerful tool for living better. If you're tired of the ordinary and driven to build at the edge of what's possible, this is your moment. Join us and lead the movement that's transforming how the world sleeps and what we're all capable of when we wake up. High Standards. No Apologies We operate with intensity because our mission demands it. At Eight Sleep, we bring the same mindset as the world's top performers: focused, relentless, and always pushing to be in the top 1% of our craft. Think Kobe Bryant's mamba mentality, applied to bold ideas, next-gen tech, and flawless execution. This isn't a 9-to-5. We're a team that puts in the extra effort, not because it's required, but because we care about the impact of our work. We're here to build fast, push limits, and deliver without compromise. If you thrive under pressure and want to do the most meaningful work of your career, you'll feel right at home. If you're looking for something easier - this isn't it. The Role We are looking for a passionate, aggressive, and skilled IP lawyer to serve as Lead Counsel, IP. Reporting to our CFO, this is a highly critical role and will own IP efforts on a global scale across Eight Sleep's suite of hardware, software, and other products. You will partner closely with the CEO, CFO, and heads of R&D and Operations to develop a proactive global IP strategy across our product portfolio. You will be responsible for harvesting new IP, submitting new filings, and responding to office actions. In addition, you will be the main point of contact with external legal counsel and will manage the IP budget. Location NY, SF, Boston, or remote. What You'll Be Doing Develop and execute Eight Sleep's global IP strategy across patents, trademarks, copyrights, and trade secrets. Manage the preparation, filing, and prosecution of patent and trademark applications, leveraging external counsel where appropriate. Conduct FTO, prior art, and clearance analyses to support product development and commercialization. Oversee IP due diligence for strategic partnerships and other business transactions. Provide practical, business-oriented legal advice on IP matters, including risk assessment and enforcement strategy. Support global brand protection, including domain management and enforcement against infringement or counterfeiting. Oversee broader legal issues including employment law, commercial partnerships and vendor agreements. Champion a culture of continuous improvement, automation, and operational excellence within the function. What We're Looking For J.D. degree Active membership in at least one US state bar and eligibility to obtain registered in‑house counsel status (if required by the State Bar in the assigned work location) 5-10 years of legal experience as a practicing attorney, including at least 2-4 years at a tier I law firm Strong experience with patent prosecution, portfolio management, and global IP strategy in the technology sector, preferable with some consumer hardware experience. > Experience with commercial agreements and partnerships Excellent communication and demonstrated ability to operate proactively, collaborate, and build cross‑functional relationships with legal and business partners Experience managing outside counsel and coordinating global IP protection strategies. A hands‑on, self‑starter mentality with the ability to operate independently, identify opportunities, and drive initiatives forward with minimal direction. Compensation Competitive total compensation package including company equity Salary range: $275k - $325k plus equity, depending on experience, location, and qualifications. Why join Eight Sleep?Innovation in a culture of excellence Join us in a workplace where innovation isn't just encouraged - it's a standard. Our flagship product, the Pod, is a testament to our culture of excellence, beloved by hundreds of thousands of customers worldwide. At Eight Sleep, you will be part of a team that continuously pushes the boundaries of technology in sleep fitness. Immediate responsibility and accelerated career growth From your first day, you'll take on substantial responsibilities that have a direct impact on our core business and product success. We are a small team that empowers you to own your projects and see the tangible effects of your efforts, enhancing both your professional growth and our company's trajectory. Your path will be challenging but rewarding, perfect for those who thrive in fast‑paced environments aiming for high standards. Collaboration with exceptional talent Work alongside other bright minds like you: at Eight Sleep exceptional intelligence and a passion for breakthroughs are the norms. Our team members are not only experts in their fields but also avid innovators who thrive in our dynamic, fast‑paced environment. Equitable compensation and continuous equity investment We extend equity participation to every full‑time team member, recognizing and rewarding your direct contributions to our success. This includes periodic equity refreshments based on performance, ensuring that as Eight Sleep grows and succeeds, so do you - perfectly aligning your achievements with the broader triumphs of the company. Pay grows rapidly as you accumulate experience with Eight Sleep and translate it into concrete impact. Your own Pod - and other great benefits Every Eight Sleep employee receives the very product that defines our mission: a Pod of their own. If you join us you'll get your own Pod, along with other benefits. Learn more at eightsleep.com/careers At Eight Sleep we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our values by ensuring everyone feels they can flourish and grow. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. #J-18808-Ljbffr

Pay & Benefits: Annual salary: $70K-$80K Comprehensive health, dental, and vision insurance Life and accidental death (AD&D) insurance Employer-funded pension plan 403(b) retirement savings plan Generous paid time off, holidays, and bereavement leave CE allowance and professional development support The Opportunity: Whittier Street Health Center is seeking a full-time Child and Family Clinician (LCSW, LICSW, or LMHC) to join our Behavioral Health team with dedicated time supporting Maternal Wellness initiatives. In this role, you will provide trauma-informed mental health services to pregnant and parenting women and their families, helping promote emotional health, resilience, and stability during pregnancy, postpartum, and early parenting. This is a meaningful opportunity for a clinician passionate about perinatal mental health, family systems, and integrated care. Key Responsibilities: Conduct diagnostic assessments for pregnant and parenting women and families Provide individual, family, and group therapy using trauma-informed, evidence-based approaches Develop and implement treatment plans in collaboration with patients and medical providers Facilitate maternal wellness and parenting support groups Deliver interventions tailored to perinatal mental health and family adjustment Collaborate closely with OB/GYN, Pediatrics, and Behavioral Health teams Conduct intakes and respond to immediate referrals from medical providers Qualifications: Licensed clinician in Massachusetts (LCSW, LICSW, or LMHC) Master's degree in Social Work, Counseling, or related field Minimum of 2 years' experience providing mental health services to children, women, or families Experience in perinatal mental health, trauma-informed care, or maternal wellness strongly preferred Clinical internship and coursework in child, adolescent, and family therapy Strong knowledge of DSM-5 and evidence-based treatment protocols Ability to conduct thorough assessments and develop high-quality treatment plans Join Our Team! If you are a compassionate clinician dedicated to supporting women, children, and families, especially during the transformative perinatal period, we encourage you to apply. You'll work as part of a collaborative, multidisciplinary team committed to advancing mental health, family wellness, and health equity.

About Us CBS Therapy is a New England based therapy company created by therapists for therapists. Unlike other therapy companies, CBS Therapy Directors are practicing therapists and are accessible to any staff member. They speak your language and share your challenges. CBS Therapy is interested in helping therapists find rewarding experiences that are tailor-made for their strengths, interests and schedules. Elementary Math Teacher CBS Therapy is currently seeking Math Teachers for a Full-Time school placement for the 2025-26 School Year! Our full time employees are eligible for fortune 500 benefits and PTO! We greatly appreciate the individuals that we work with and like to ensure that every CBS employee feels valued and supported at all times. Skills Passion and enthusiasm for teaching Effective classroom management Engaging instructional methods Strong organizational, planning, and communication skills Willingness to be collaborative and flexible, committed to self-improvement and holding self to the highest of expectations Passion and enthusiasm for subject matter, along with content mastery Qualified Candidates Must Have: Bachelor's degree or higher Valid (State) DOE Certificate Minimum of three (3) years satisfactory teaching experience grades K-5, 6-8 content area qualified, 9-12 content area qualified or as preferred Experience in data assessment protocols and statistical analysis Ability to provide professional growth and staff development opportunities Thorough knowledge of educational technology Strong interpersonal, communication and organizational skills; Ability to provide services to various school sites, as directed and assigned: availability of Available and able to attend mandatory training sessions Successful criminal history background clearance Proof of United States citizenship or legal resident alien status

Site: The Brigham and Women's Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary The focus of this position is to support patient and family rights and needs, assist in resolving concerns, highlight compliments of staff, and foster a welcoming environment. The role serves as a liaison between patients, loved ones, and staff in acknowledging and responding to feedback (grievances, complaints, assists, and compliments) in a compassionate and supportive manner. The Patient and Family Relations senior specialist serves as an internal clinical and operations resource for PFR, serving as a mentor and coach for specialists and representatives, performing chart reviews, clarifying medical terminology, and modeling best practices related to correspondence, family meetings, rounding, and interacting with clinical care teams. The senior specialist takes lead on cases escalated from staff and those referred by senior leaders. A significant portion of the role involves supporting care teams in managing challenging behaviors, up to and including care agreements and dismissal management. The senior specialist embodies the institution's commitment to optimizing the patient experience and cultivating a strong patient and family centered culture. This role reports to the AMC senior manager, Patient and Family Relations. Because this role in an active change management environment, the senior specialist will need to demonstrate maturity, flexibility, and open mindedness as the contours of this position will actively evolve over time. Principal Duties and Responsibilities: Indicate key areas of responsibility, major job duties, special projects and key objectives for this position. These items should be evaluated throughout the year and included in the written annual evaluation. Serves as an internal clinical and operations resource for the rest of the team, performing chart reviews, clarifying medical terminology, and interacting with clinical care teams. Serves as a role model, mentor, and coach for recruiting, onboarding, training, evaluating, and integrating staff into PFR and PFR workflow. Performs chart reviews, clarifying medical terminology, and interacting with clinical care teams. Meets with patients and families in the ED, inpatient units, and the PFR office. Negotiates and mitigates expectations to promote satisfaction, ensure quality and safety, and minimize the risk of adversarial outcomes. Serves as a team lead for meetings with safety specialists, risk managers, and leadership. Serve as a team lead for Apology and Disclosure and other family meetings, and as a resource to care teams in managing challenging behaviors and patient dismissals. Conducts timely investigations and response to patient grievances, complaints, and concerns, including interviewing staff and reviewing medical records. Facilitates effective communication between patients, families, and staff to enhance patient and family-centered care and support mutual goals. Prepares formal correspondence and documentation, both patient-facing and internally, such as letters, emails, and reports, with efficiency and accuracy. Mediates and mitigates expectations to promote satisfaction, ensure quality and safety, and minimize risk of adversarial outcomes. Identifies patterns of service breakdowns and escalates to senior manager to share with Patient Experience measurement and improvement team. Supports patients and families in understanding patient rights and responsibilities, responds to patient complaints or concerns in accordance with DPH, CMS and The Joint Commission regulatory standards for patient complaints and grievances. Documents patient and staff concerns/requests in confidential department database. Rounds in high-volume clinical areas to obtain preemptive feedback from patients, visitors, and staff regarding AMC care experiences, when appropriate, and aligned with hospital safety policies. Diversity, Equity, and Inclusion (DEI) - Demonstrate a commitment to supporting MGB DEI initiatives, using the organizational tools and training provided to help identify and dismantle systemic racism within departmental processes, and all other forms of possible discrimination. Other duties as assigned. Qualifications Qualifications: Bachelor's degree in clinical field, social work, psychology, human services, or related field preferred. 5-8 years of clinical and/or operational experience in a hospital or health care setting, or 4 years of demonstrated high performance in a Patient and Family Relations specialist position. A combination of education and experience may be substituted for requirements. Skills/Abilities/Competencies: Strong understanding of health care operations with particular expertise in understanding and communicating clinical aspects of chart review and clinical conversations with care teams. Models succinct and comprehensive patient care report narratives so “the ask” and context are clear for the reader or listener. Ability to communicate, both verbally and in writing, clearly, compassionately, sensitively, and in a health literate way, with patients and their loved ones, physicians, colleagues, and all levels of the organization. Excellent interpersonal service skills with demonstrated qualities of compassion, respect, calm demeanor, and strong emotional self-regulation via phone and in person, while assisting a wide range of customers with varying needs. Flexible thinker, with the ability to advocate for patients and families, balancing the needs of the care team. Experience in managing multiple tasks and functions, in a fast-paced environment, prioritizing and meeting deadlines. High level of sensitivity to confidential information. Exhibits excellent organizational and collaboration skills. Excellent maturity and mediation skills in a diverse and multicultural environment. Ability to continuously respect and value diversity. Experience working with data and data tracking. Computer Skills: Proficient in Microsoft Word, Excel, and PowerPoint. Supervisory Responsibilities: No direct reports; indirectly provides leadership and guidance to colleagues with less experience. Fiscal Responsibility No direct budgetary responsibility. Demonstrates fiscal responsibility by effectively using Mass General Brigham resources. Working Conditions: The duties require daily use of computer, phone, printer and fax. The employee is frequently required to sit; talk, hear, use hands to finger; handle; or feel; reach with hands and arms, and is occasionally required to stand and walk. Duties require frequently lifting and/or moving up to 5 pounds and occasionally lifting or moving up to 20 pounds. Specific vision abilities required by the job include close and distance vision and depth perception. Possible local travel to Mass General Brigham sites. Additional Job Details (if applicable) Remote Type Onsite Work Location 75 Francis Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $69,596.80 - $101,202.40/Annual Grade 7 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: 2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Starting rate $27.25/hour or $27.75/hour if bilingual Spanish or Portuguese speaking The IFFS Case Manager assist in the development and coordination of focused, intensive supports in response to identified areas of need and difficulty while helping to build family capacity to support the individual child/young adult at home through referral, advocacy and flexible funding allocations, as needed. This program is based out of Worcester and provides services across Central Massachusetts. Hours are flexible based on the needs of the families served. The anticipated schedule is Monday - Friday 9am-3pm with occasional flexibility to meet the needs of families, Department of Developmental Services (DDS), and outreach events. Minimum Education Required High School Diploma/GED Responsibilities Conduct comprehensive assessment of individual and family, including home visit, using referral and intake tools to determine and identify areas of need. Develop an initial Family Support Plan (FSP) with each assigned family and renew annually. Provide individually tailored support and coordination to families to ensure that goals, as identified in FSP, are met. Broker services on behalf of all individuals and their families. Coordinate and/or secure referrals for all necessary services. Collaborate with DDS to ensure appropriate services for families Provide ongoing progress reports to DDS on goals. Transport individuals supported when and where needed, if necessary. Report cases of reasonable suspicion of abuse to Department of Children & Families (DCF) and Disabled Persons Protection Commission (DPPC) as outlined in Mandated Reporter laws. Attend and participate in DDS Quarterly review meetings Attend trainings as assigned; maintain necessary certifications (CPR, First Aid, Safety Care) Qualifications Bachelor's degree in education, Psychology, Human Services or related field preferred. High School Diploma or equivalent and 3-5 years of experience. 1-2 years' experience in developmental disabilities field 1-2 years' experience and demonstrated success working with families, preferred Family members (or guardians) of individuals with served by the DDS or DMH are strongly encouraged to apply for this position. Knowledge of family supports and community resources including behavior management resources and plans and/or demonstrated commitment to learn these resources Demonstrated knowledge of IEP's and school related entitlements and/or demonstrated commitment to learn the navigation process. Ability to work independently. Must have valid driver's license, ability to travel across the Central MA Region, car insurance, and use of a reliable car is required. Basic computer knowledge. High energy level, superior interpersonal skills and ability to function in a team atmosphere. Must have valid driver's license, car insurance, and reliable automobile.

Department Child Development: Early Education Employment Type Full Time Location Association Office Workplace type Onsite Compensation $56,000 - $58,500 / year Key Responsibilities Skills, Knowledge and Expertise About YMCA of Greater Boston The YMCA of Greater Boston is the largest social services provider in Massachusetts. Through our network of facilities and program sites, the YMCA provides health and wellness programming, child care, summer camp, youth sports, and teen leadership programs, as well as work-force development and community outreach. The YMCA of Greater Boston is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, protected genetic information, national origin, ancestry, sex, sexual orientation, gender identity, age, disability, or veteran's status.

Job Description Child & Family Support Specialist (Therapeutic Mentor) Who We Are: Founded in Brockton, MA in 1975, BAMSI is a 501(c)(3) nonprofit organization “bringing people and services together.” Each year, we impact the lives of more than 50,000 individuals through programs that promote growth, independence, and dignity. Our mission is to meet each person where they are so they can learn, grow, and thrive. BAMSI is committed to Diversity, Equity, Inclusion, Justice, and Accessibility, and to abolishing stigmas surrounding mental illness, disability, and addiction. What We Offer: • Time Off - Up to 4 weeks combined vacation, personal and cultural holiday • 12 paid holidays • Up to 2 weeks Sick Time • Highly Specialized Paid Trainings including opportunity to earn CEUs • Health Savings Account and Competitive Benefit Package • 403B plan with discretionary match • Wellness Activities • Employee Assistance Program • Career Development Opportunities Benefits vary based on position and scheduled hours. Why BAMSI? • Mission-Driven Work: Help youth and families strengthen resilience and achieve their goals. • Flexibility: We can adjust schedules to meet your availability. • Supportive Team: Join a collaborative environment focused on empowerment and growth. What You'll Do: • Provide individualized and flexible services to youth and families with multiple needs • Deliver interventions designed to maximize skills and strengths • Support families through structured, strength-based therapeutic relationships • Assist with implementing individualized plans developed by families and providers • Engage youth and families to reduce child protective concerns and encourage resiliency • Participate in clinical services and assessments to support emotional and behavioral needs What You Bring: • Education/Experience: High School Diploma or GED required Bachelor's degree preferred plus 1 year experience, OR Lived experience plus 5+ years working with children and families • Essential Skills: Experience working with children and families with significant mental health or behavioral challenges Ability to communicate effectively and work collaboratively • Requirements: Valid driver's license and reliable transportation Fluency in English required; multilingual skills a bonus • Preferred: Growth mindset and willingness to learn Lived experience valued

The Home Visitor provides outreach to young first-time parents to provide individual home-based support, parent education, advocacy, screening and referral to appropriate community services to promote optimal maternal/child health and development, positive parenting, self-sufficiency and educational attainment. The Home Visitor promotes positive parent child interaction, advocates for families, and educates first time parents to promote safety and optimal growth and child development. The Home Visitor performs the duties of the position in client homes, at office and other locations. ESSENTIAL FUNCTIONS Maintain professional boundaries and confidentiality at all times. Local travel to provide home visit service to eligible families through creative outreach. Offer group-based services including parenting skills education, social activities and support. Provide initial and ongoing assessment of family strengths and needs including screening for substance abuse, maternal depression, domestic violence, and social connectedness. Develop bi-annual individual family service plans that are based on individual/family strengths and need. Educate parents and family members on the importance of early and continuous prenatal care. Educate parents and family members on newborn, infant and toddler development and promote activities related to early literacy. Help prevent child abuse and neglect by providing safety curriculum, encourage healthy homes, and the safety and well-being of children in the home. Increase knowledge, skills, resiliency, and support system by utilizing evidence-based curriculum in the areas of child development, parent and child interaction, healthy relationships, healthy co-parenting, and positive discipline. Observe and document child growth and development using the ASQ-ASQSE at prescribed intervals. Assist parents in securing a medical home and completing required immunizations for the child. Educate parents and family members on maternal/child health, nutrition, mental health and safety. This may include demonstrating, proper child lifting and holding techniques. Assist families in developing and maintaining formal and informal support networks through identification and utilization of community resources and services. Maintain ongoing communication and collaboration with intra-agency and community partners to meet the complex needs of the family and to assist participant families in meeting their goals. Complete all necessary documentation as specified by the program and its funders. Meet with the program supervisor and other team members on a regularly scheduled basis. Attend all internal and external meetings and training courses as required. Local travel for 75 percent of the work with own reliable vehicle. Physical presence in the office is required for the remaining time for the purpose of documenting client case notes and attending supervision unless otherwise approved by the Program Coordinator. Other related responsibilities as required. QUALIFICATIONS A minimum of a high school/HI Set equivalent. Minimum 1 year experience working with families from various socio-economic backgrounds and/or infants/young children. Have the ability to establish trusting relationships. Have acceptance of individual differences. Experience and humility to work with culturally diverse families, children, and communities, with a strength-based and family centered lens. Willing to engage in building reflective capacity (e.g., capacity for introspection, communicating awareness of self in relation to others, recognizing value of supervision, desire to learn, etc.) Knowledge about infant, toddler and adolescent development. Good listening and assessment skills; ability to identify family strengths/needs. Demonstrated sensitivity to the needs of families from diverse cultural and linguistic backgrounds. Ability to work using a team centered approach to meet the needs of the program and its participants. Good oral and written communication skills. Experience in reflective supervision preferred Experience in home visiting preferred Infant Mental Health endorsement preferred Ability to lift, push and pull up to 30 lbs. Understanding of outcome-oriented prevention model. Good oral and written communication skills. Good time management and organizational skills. Flexible schedule may be required to accommodate the program and family's needs. Knowledge of Microsoft Office Suite and competent typing and computer skills. Valid Massachusetts' driver's license and reliable vehicle for local travel with a safe driving record. Bilingual preferred. Fluency in English or Spanish, Haitian Creole, Cape Verde Creole, Portuguese, and Vietnamese welcomed. Our benefits are competitive and include a 403(b) savings plan and generous time off (benefits may vary based on position and scheduled hours). We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. The base pay range reflects what Catholic Charities reasonably and in good faith expects to pay for this role at the time of posting and may be modified from time to time. Actual compensation in this range may be determined based on other factors, including but not limited to work experience, education and specialty training. Visit us at: ************ . 3/25

About us! Empowering People. Supporting Independence. Inspiring Dreams. Here at Communitas, we are dedicated to delivering individualized, family-centered services, programs, and support for people with intellectual and developmental disabilities, throughout their life span and in their communities. Why work for us? As a Communitas employee, you are the heart, soul, and foundation of our agency's mission and contribute to a positive, meaningful, and lasting impact in the lives of others. We want to welcome you to a workplace dedicated to rewarding our valued employees for their commitment, and supporting their well-being through efforts such as: | Competitive Tiered Pay Rates | Low-Cost Benefits | Flexible Schedules | Opportunities for Advancement | | Quarterly Appreciation Events | Tuition Reimbursement | Supportive Coworkers | Compassion-centric Environment | The role! Position: Family Support Transition Coordinator Location: Wakefield, MA Pay rate: $24 - $25.50 per hour depending upon Education level Hours: Full-time, 40 hours Benefits of Working for us! Tiered pay increases based on years of service, pending performance evaluations 4 weeks' vacation, 1 week sick time, and 12 holidays for new full-time employees Low-cost benefit plans - Medical & dental insurance, employer-paid life insurance, and long-term disability coverage Tuition reimbursement eligibility after 90 days of employment Summary & Responsibilities The Family Support Transition Coordinator uses their knowledge and creativity to assist families who have children ages 14-22 who are eligible for DDS services (Department of Developmental Services) in navigating complex issues associated with the transition process. This position will work both in the Family Support Office in Wakefield, MA as well as providing home-based services and supports. Responsibilities Identify eligible students (ages 14-22) and their families, meet with them in-home or in their preferred setting to introduce transition services, assess individual needs, maintain all contact records, and provide services in a timely and professional manner. Promote the transition program through marketing and communication efforts, conduct parent/family workshops with relevant speakers and resources, and participate in community programs to build awareness, knowledge, and support. Collaborate and consult with DDS, school districts, and state, community, and federal agencies to provide program information, coordinate services, and establish strong partnership relationships. Attend monthly Family Support Council meetings, complete all required documentation, maintain all agency-required training, and perform other duties as assigned. Qualifications Bachelor's Degree in Social Work, Education, Human Services or a related field is required. Master's Degree position is also available. Up to two years of family support case management experience preferred A passion and dedication to supporting our people is a must Valid Driver's license, reliable transportation, and acceptable driving record Must pass company background and reference checks Check out our website: *************************

Job Description About us! Empowering People. Supporting Independence. Inspiring Dreams. Here at Communitas, we are dedicated to delivering individualized, family-centered services, programs, and support for people with intellectual and developmental disabilities, throughout their life span and in their communities. Why work for us? As a Communitas employee, you are the heart, soul, and foundation of our agency's mission and contribute to a positive, meaningful, and lasting impact in the lives of others. We want to welcome you to a workplace dedicated to rewarding our valued employees for their commitment, and supporting their well-being through efforts such as: | Competitive Tiered Pay Rates | Low-Cost Benefits | Flexible Schedules | Opportunities for Advancement | | Quarterly Appreciation Events | Tuition Reimbursement | Supportive Coworkers | Compassion-centric Environment | The role! Position: Family Support Transition Coordinator Location: Wakefield, MA Pay rate: $24 - $25.50 per hour depending upon Education level Hours: Full-time, 40 hours Benefits of Working for us! Tiered pay increases based on years of service, pending performance evaluations 4 weeks' vacation, 1 week sick time, and 12 holidays for new full-time employees Low-cost benefit plans - Medical & dental insurance, employer-paid life insurance, and long-term disability coverage Tuition reimbursement eligibility after 90 days of employment Summary & Responsibilities The Family Support Transition Coordinator uses their knowledge and creativity to assist families who have children ages 14-22 who are eligible for DDS services (Department of Developmental Services) in navigating complex issues associated with the transition process. This position will work both in the Family Support Office in Wakefield, MA as well as providing home-based services and supports. Responsibilities Identify eligible students (ages 14-22) and their families, meet with them in-home or in their preferred setting to introduce transition services, assess individual needs, maintain all contact records, and provide services in a timely and professional manner. Promote the transition program through marketing and communication efforts, conduct parent/family workshops with relevant speakers and resources, and participate in community programs to build awareness, knowledge, and support. Collaborate and consult with DDS, school districts, and state, community, and federal agencies to provide program information, coordinate services, and establish strong partnership relationships. Attend monthly Family Support Council meetings, complete all required documentation, maintain all agency-required training, and perform other duties as assigned. Qualifications Bachelor's Degree in Social Work, Education, Human Services or a related field is required. Master's Degree position is also available. Up to two years of family support case management experience preferred A passion and dedication to supporting our people is a must Valid Driver's license, reliable transportation, and acceptable driving record Must pass company background and reference checks Check out our website: ************************* Powered by JazzHR HWUsJEsqrQ

Description and Responsibilities Open Sky supports adults with developmental and intellectual challenges who are referred by the Department of Developmental Services. Our mission is to provide homes that are safe, nurturing, and address the individual's personal needs and preferences. Every individual in an Open Sky residential program is encouraged to play an active role in community life, whether it be by volunteering, taking classes, participating in group outings, or joining a health club. Our dedicated staff ensures that individuals have the necessary supports and skills to build a successful and satisfying life in the community while enabling individuals to lead meaningful and active lives. The Residential Counselor supports individuals diagnosed with a Developmental Disability live as independently as possible, while providing evidence-based treatment and care, within a group living environment. They provide guidance, support and perform various levels of activities of daily living. Through implementing procedures that ensure the health, safety, and well-being of individuals, counselors ensure individuals are living a healthy, productive, and independent life. Counselors are strong advocates for individuals served, believe in the power of community, and acknowledge the importance of community integration! Other Key Responsibilities: * Assist in developing individualized, person-centered treatment plans and play a lead role in the daily implementation plans. * Implement all procedures that ensure the health, safety, and well-being of individuals and general cleanliness and safety of the physical site. * Assist individuals to access and/or provide transportation. * Review and complete all required documentation. The organization recognizes skills, location, training and population served in certain programs by offering an additional hourly differential. Ask your recruiter if this position qualifies for an additional hourly differential! Qualifications * High School Diploma, GED or equivalent, required. * Valid Driver's License and acceptable driving record, required. * Reliability, willingness to learn, and being open to new opportunities. About Us At Open Sky Community Services, we open our doors, hearts, and minds to the belief that every individual, regardless of perceived limitations, deserves the chance to live a productive and fulfilling life. Open Sky is on an anti-racist journey, committed to learning, living, and breathing inclusion, opportunity, diversity, racial equity, and justice for ALL. At Open Sky, you'll join over 1,300 compassionate and highly trained professionals who put innovative, evidence-based practices to work in ways that positively impact our communities across Central Massachusetts and beyond. As a trauma-informed organization, Open Sky strives for transparency and sensitivity to the experiences of those we interact with. Self-care is encouraged, and we are committed to providing a positive work culture that is focused on continuous learning and the value of diverse perspectives. Open Sky is proud to be an industry leader in pay and benefits. Open the Door to Possibility and begin your career with Open Sky today! Benefits of Working for Open Sky Include: * Excellent Supervision (Individual and Group), Professional Development, and Training Opportunities * Generous paid time off plan - you start with 29 days (almost 6 weeks!) in your first year, including 12 paid holidays. Increases to 32 days in your 2nd year, and the current maximum is 43 days (OVER 8 WEEKS!) * We pay for your higher education! Ask about our Tuition Reimbursement Program, and reimbursement for a variety of Human Services certifications. * Medical, Dental and Vision Insurance with Prescription Plan * 403b Retirement Plan with Employer Match * Life Insurance (100% Employer-Paid) * Eligible employer for the Public Student Loan Forgiveness Program * And more! Open Sky celebrates diversity and is proud to be an Equal Opportunity Employer. In compliance with federal and state employment opportunity laws, qualified applicants are considered for all positions without regard to race, gender, national origin, religion, age, sexual orientation, disability, veteran, or disabled Veteran status. Base Rate USD $20.00/Hr. Responsibilities 2025-10371

Site: The Brigham and Women's Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary The focus of this position is to support patient and family rights and needs, assist in resolving concerns, highlight compliments of staff, and foster a welcoming environment. The role serves as a liaison between patients, loved ones, and staff in acknowledging and responding to feedback (grievances, complaints, assists, and compliments) in a compassionate and supportive manner. The Patient and Family Relations senior specialist serves as an internal clinical and operations resource for PFR, serving as a mentor and coach for specialists and representatives, performing chart reviews, clarifying medical terminology, and modeling best practices related to correspondence, family meetings, rounding, and interacting with clinical care teams. The senior specialist takes lead on cases escalated from staff and those referred by senior leaders. A significant portion of the role involves supporting care teams in managing challenging behaviors, up to and including care agreements and dismissal management. The senior specialist embodies the institution's commitment to optimizing the patient experience and cultivating a strong patient and family centered culture. This role reports to the AMC senior manager, Patient and Family Relations. Because this role in an active change management environment, the senior specialist will need to demonstrate maturity, flexibility, and open mindedness as the contours of this position will actively evolve over time. Principal Duties and Responsibilities: Indicate key areas of responsibility, major job duties, special projects and key objectives for this position. These items should be evaluated throughout the year and included in the written annual evaluation. Serves as an internal clinical and operations resource for the rest of the team, performing chart reviews, clarifying medical terminology, and interacting with clinical care teams. Serves as a role model, mentor, and coach for recruiting, onboarding, training, evaluating, and integrating staff into PFR and PFR workflow. Performs chart reviews, clarifying medical terminology, and interacting with clinical care teams. Meets with patients and families in the ED, inpatient units, and the PFR office. Negotiates and mitigates expectations to promote satisfaction, ensure quality and safety, and minimize the risk of adversarial outcomes. Serves as a team lead for meetings with safety specialists, risk managers, and leadership. Serve as a team lead for Apology and Disclosure and other family meetings, and as a resource to care teams in managing challenging behaviors and patient dismissals. Conducts timely investigations and response to patient grievances, complaints, and concerns, including interviewing staff and reviewing medical records. Facilitates effective communication between patients, families, and staff to enhance patient and family-centered care and support mutual goals. Prepares formal correspondence and documentation, both patient-facing and internally, such as letters, emails, and reports, with efficiency and accuracy. Mediates and mitigates expectations to promote satisfaction, ensure quality and safety, and minimize risk of adversarial outcomes. Identifies patterns of service breakdowns and escalates to senior manager to share with Patient Experience measurement and improvement team. Supports patients and families in understanding patient rights and responsibilities, responds to patient complaints or concerns in accordance with DPH, CMS and The Joint Commission regulatory standards for patient complaints and grievances. Documents patient and staff concerns/requests in confidential department database. Rounds in high-volume clinical areas to obtain preemptive feedback from patients, visitors, and staff regarding AMC care experiences, when appropriate, and aligned with hospital safety policies. Diversity, Equity, and Inclusion (DEI) - Demonstrate a commitment to supporting MGB DEI initiatives, using the organizational tools and training provided to help identify and dismantle systemic racism within departmental processes, and all other forms of possible discrimination. Other duties as assigned. Qualifications Qualifications: * Bachelor's degree in clinical field, social work, psychology, human services, or related field preferred. * 5-8 years of clinical and/or operational experience in a hospital or health care setting, or 4 years of demonstrated high performance in a Patient and Family Relations specialist position. * A combination of education and experience may be substituted for requirements. Skills/Abilities/Competencies: * Strong understanding of health care operations with particular expertise in understanding and communicating clinical aspects of chart review and clinical conversations with care teams. * Models succinct and comprehensive patient care report narratives so "the ask" and context are clear for the reader or listener. * Ability to communicate, both verbally and in writing, clearly, compassionately, sensitively, and in a health literate way, with patients and their loved ones, physicians, colleagues, and all levels of the organization. * Excellent interpersonal service skills with demonstrated qualities of compassion, respect, calm demeanor, and strong emotional self-regulation via phone and in person, while assisting a wide range of customers with varying needs. * Flexible thinker, with the ability to advocate for patients and families, balancing the needs of the care team. * Experience in managing multiple tasks and functions, in a fast-paced environment, prioritizing and meeting deadlines. * High level of sensitivity to confidential information. * Exhibits excellent organizational and collaboration skills. * Excellent maturity and mediation skills in a diverse and multicultural environment. * Ability to continuously respect and value diversity. * Experience working with data and data tracking. * Computer Skills: Proficient in Microsoft Word, Excel, and PowerPoint. Supervisory Responsibilities: * No direct reports; indirectly provides leadership and guidance to colleagues with less experience. Fiscal Responsibility * No direct budgetary responsibility. * Demonstrates fiscal responsibility by effectively using Mass General Brigham resources. Working Conditions: * The duties require daily use of computer, phone, printer and fax. * The employee is frequently required to sit; talk, hear, use hands to finger; handle; or feel; reach with hands and arms, and is occasionally required to stand and walk. * Duties require frequently lifting and/or moving up to 5 pounds and occasionally lifting or moving up to 20 pounds. Specific vision abilities required by the job include close and distance vision and depth perception. * Possible local travel to Mass General Brigham sites. Additional Job Details (if applicable) Remote Type Onsite Work Location 75 Francis Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $69,596.80 - $101,202.40/Annual Grade 7 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: 2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.