How to hire a field support representative

How to hire a field support representative, step by step

Here's a step-by-step field support representative hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a field support representative job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new field support representative
• Step 8: Go through the hiring process checklist

What does a field support representative do?

Post a field support representative job for free, promote it for a fee

Post free

1. Identify your hiring needs

   First, determine the employments status of the field support representative you need to hire. Certain field support representative roles might require a full-time employee, whereas others can be done by part-time workers or contractors.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A field support representative's background is also an important factor in determining whether they'll be a good fit for the position. For example, field support representatives from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   The following list breaks down different types of field support representatives and their corresponding salaries.

   Type of Field Support Representative	Description	Hourly rate
   Field Support Representative	Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization... Show more	$11-25
   Computer Technician	Computer technicians are skilled information technology professionals who handle concerns related to computers. They are responsible for assisting clients in software installations, troubleshooting needs, and repair needs... Show more	$13-26
   Trainee	Trainees' general responsibility is to familiarize themselves with the best practices and processes of their chosen careers. Some of the trainee's duties include shadowing with a tenured employee to understand various tasks, taking practical examinations to test knowledge extent, maintaining the eagerness to learn and a positive working attitude, assisting with customer inquiries, escalating concerns, and maintaining record progress... Show more	$12-26

   Show more

2. Create an ideal candidate profile

   Common skills:

   • ROS
   • Quality Customer Service
   • FSR
   • Troubleshoot
   • Windows
   • Customer Satisfaction
   • Technical Support
   • Strong Analytical
   • Phone Calls
   • Customer Support
   • Strong Customer Service
   • Service Calls
   • Geographic Territory
   • DOD

   Check all skills

   Responsibilities:

   • Manage all ACH files being send to companies, monitor all payments on hold due to compliance issues.
   • Manage mental health portion of health insurance policies including Medicaid and Medicare and other commercial insurance plans nationwide.
   • Provide technical, billing and sales support to RF service personnel.
   • Produce weekly vacation schedules for all Nashville sites as well as reports on FSR movements and progress.
   • Provide JADOCS surge support for multiple exercises and training throughout the U.S. various needs location throughout DoD.
   • Instruct FSR's on the proper policies and procedures, company requirements and technical information relate to performing their duties.

   More field support representative duties

3. Make a budget

   Including a salary range in the field support representative job description is a good way to get more applicants. A field support representative salary can be affected by several factors, such as the location of the job, the level of experience, education, certifications, and the employer's prestige.

   For example, the average salary for a field support representative in New Mexico may be lower than in New Hampshire, and an entry-level engineer typically earns less than a senior-level field support representative. Additionally, a field support representative with lots of experience in the field may command a higher salary as a result.

   Average field support representative salary

   $35,051yearly

   $16.85 hourly rate

   ---

   Entry-level field support representative salary

   $23,000 yearly salary

   Updated December 25, 2025

   Average field support representative salary by state

   Rank	State	Avg. salary	Hourly rate
   1	Pennsylvania	$43,800	$21
   2	California	$42,487	$20
   3	Hawaii	$41,968	$20
   4	Washington	$40,855	$20
   5	Louisiana	$40,316	$19
   6	Massachusetts	$39,445	$19
   7	New York	$39,082	$19
   8	Arizona	$38,314	$18
   9	Illinois	$38,290	$18
   10	Ohio	$37,720	$18
   11	Nebraska	$37,716	$18
   12	Maine	$36,631	$18
   13	Kansas	$35,519	$17
   14	North Carolina	$33,963	$16
   15	Virginia	$33,668	$16
   16	Texas	$33,534	$16
   17	Colorado	$33,346	$16
   18	Georgia	$32,968	$16
   19	Florida	$32,776	$16
   20	Oregon	$32,747	$16

   Average field support representative salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	HP	$73,068	$35.13	19
   2	Cognizant	$52,813	$25.39	7
   3	Redbox	$52,562	$25.27
   4	Hoffmann-LA Roche Inc	$47,124	$22.66	2
   5	Pratt & Whitney	$42,612	$20.49
   6	Metro Sales	$41,497	$19.95
   7	American Water	$39,900	$19.18	10
   8	RS Medical	$38,287	$18.41
   9	Cardinal Health	$36,326	$17.46	38
   10	Textron	$35,727	$17.18	8
   11	McCoy	$35,652	$17.14
   12	Ethan Allen Workforce Solutions	$35,625	$17.13
   13	IDEXX	$34,614	$16.64	30
   14	Lockheed Martin	$34,029	$16.36	116
   15	Evolving Solutions	$34,011	$16.35
   16	Kelly Services	$33,882	$16.29	27
   17	ManpowerGroup	$33,771	$16.24	39
   18	FedEx	$33,754	$16.23	10
   19	General Dynamics	$33,717	$16.21	43
   20	Robert Half	$33,562	$16.14	60

4. Writing a field support representative job description

   A good field support representative job description should include a few things:

   • Summary of the role
   • List of responsibilities
   • Required skills and experience

   Including a salary range and the first name of the hiring manager is also appreciated by candidates. Here's an example of a field support representative job description:

   Field support representative job description example

   Join Our Team
   
   In 2022, the Atlanta Journal-Constitution named the Primerica one of the best places to work for the ninth consecutive year. Also in 2022, Primerica was named one of the Best Employers for Diversity by Forbes for the second consecutive year. Forbes also named Primerica as one of America's best Insurance companies for 2022. Primerica ranks 6th among 25 companies included in the Term Life Insurance category. Over the past seven years Primerica has consistently been voted Best Employer by Gwinnett Magazine in its special "Best of Gwinnett" winner editions. Primerica is a great place to work!
   
   About this Position
   
   Primerica Financial Services is a leading provider of financial services to middle-income families in the United States and Canada offering mutual funds, managed investments, annuities, business retirement plans, and education savings plans. The Investment Savings Products (ISP) Operations team is seeking helpful individuals to support our field-force service their investment clients. We are looking for passionate individuals, both with and without customer service experience, to answer incoming calls from our Securities and Investment Advisor Representatives and provide operational assistance and guidance.
   
   Details about this position
   
   The Field Support Representative (FSR) receives incoming calls, asks probing questions to properly assess the issue and offers resolution and or guidance. The FSR obtains and relays information identified during the call to the appropriate party for further processing, research or escalation. Our Field Support Representatives often forge close professional relationships with our sales force which tends to enhance job satisfaction.
   
   Open to candidates anywhere in the United States, some work must be performed in Eastern time zone business hours. Remote work requires a certain level of internet speed.
   
   Responsibilities & Qualifications
   
   Paid training available for non-licensed candidates who are committed to obtaining licenses within a specified time-frame.
   
   Salary is tailored to experience, and licenses held.
   
   Knowledge, Skills, and Abilities:
   Bachelor's Degree in Business-related field or equivalent experience required FINRA Series 6 and 26, or 7 and 24 licenses required Series 65 required for roles that support Advisory products Licenses can be obtained through a Learning Agreement if obtained within 180 days Knowledge of mutual fund, annuity and market dynamics preferred Excellent written and verbal communication skills Effective problem solving and analysis skills Ability to manage multiple priorities and quickly and efficiently adapt to changes Ability to maintain knowledge of and adhere to company's Policies and Procedures
   
   Primerica's Awards & Recognition:
   Ranked 6th on Forbes list of “American Best Insurance Companies for 2022”Named on the Fortune 1000 list for the third consecutive year.Named “AJC Top Workplace” for ninth consecutive year.
   
   FLSA status:This position is exempt (not eligible for over time):
   No
   
   Our Benefits:
   Day one health, dental, and vision insurance 401(k) Plan with competitive employer match Vacation, sick, holiday and volunteer time off Life and disability insurance Flexible Savings Account & Health Savings AccountProfessional development Tuition reimbursement Company-sponsored social and philanthropy events
   
   It has been and will continue to be the policy of Primerica, Inc., and its subsidiaries to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state or local laws.
   
   At Primerica, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

   Copy this example

   

5. Post your job

   To find the right field support representative for your business, consider trying out a few different recruiting strategies:

   • Consider internal talent. One of the most important sources of talent for any company is its existing workforce.
   • Ask for referrals. Reach out to friends, family members, and current employees and ask if they know or have worked with field support representatives they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit field support representatives who meet your education requirements.
   • Social media platforms. LinkedIn, Facebook and Twitter now have more than 3.5 billion users, and you can use social media to reach potential job candidates.

   To find field support representative candidates, you can consider the following options:

   • Post your job opening on Zippia or other job search websites.
   • Use niche websites that focus on engineering and technology jobs, such as dice, engineering.com, stack overflow, it job pro.
   • Post your job on free job posting websites.

6. Interview candidates

   During your first interview to recruit field support representatives, engage with candidates to learn about their interest in the role and experience in the field. During the following interview, you'll be able to go into more detail about the company, the position, and the responsibilities.

   It's also good to ask about candidates' unique skills and talents. You can move on to the technical interview if a candidate is good enough for the next step.

   While interviews are great, you will only sometimes learn enough from a conversation with a field support representative applicant. In those cases, having candidates complete a test project can go a long way in figuring out who's the most likely to succeed in the role. If you aren't a technical person and don't know how to design an appropriate test, you can ask someone else on the team to create it or take a look at these websites to get a few ideas:

   • TestDome
   • CodeSignal
   • Testlify
   • BarRaiser
   • Coderbyte

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new field support representative

   Once you have selected a candidate for the field support representative position, it is time to create an offer letter. In addition to salary, the offer letter should include details about benefits and perks that are available to the employee. Ensuring your offer is competitive is vital, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and it is important to be open to discussion and reach a mutually beneficial agreement. After the offer has been accepted, it is a good idea to formalize the agreement with a contract.

   It's also good etiquette to follow up with applicants who don't get the job by sending them an email letting them know that the position has been filled.

   To prepare for the new field support representative first day, you should share an onboarding schedule with them that covers their first period on the job. You should also quickly complete any necessary paperwork, such as employee action forms and onboarding documents like I-9, benefits enrollment, and federal and state tax forms. Finally, Human Resources must ensure a new employee file is created for internal record keeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

   Sign up to download full list

   Sign up

How much does it cost to hire a field support representative?