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Field system engineer vs field service technician

The differences between field system engineers and field service technicians can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a field system engineer, becoming a field service technician takes usually requires 6-12 months. Additionally, a field system engineer has an average salary of $91,282, which is higher than the $54,339 average annual salary of a field service technician.

The top three skills for a field system engineer include PLC, troubleshoot and customer sites. The most important skills for a field service technician are customer service, preventative maintenance, and customer satisfaction.

Field system engineer vs field service technician overview

Field System EngineerField Service Technician
Yearly salary$91,282$54,339
Hourly rate$43.89$26.12
Growth rate5%8%
Number of jobs145,115167,298
Job satisfaction--
Most common degreeBachelor's Degree, 56%Associate Degree, 40%
Average age4344
Years of experience212

What does a field system engineer do?

A field system engineer specializes in designing and developing systems and applications to optimize company operations. Among their responsibilities include identifying and understanding the company's needs, conceptualizing plans, developing prototypes and test structures, troubleshooting and resolving problems, coordinating with fellow engineers, and producing progress reports as needed. They are also responsible for establishing guidelines, safety policies, and standards. Moreover, a field system engineer typically manages a junior team, which requires an active communication line for a smooth and efficient workflow.

What does a field service technician do?

Field service technicians are skilled professionals who manage the technical needs of their clients outside the company's physical office space. They are usually on the field to visit their clients and check up on clients' equipment. Field service technicians are dispatched to provide technical support. They oversee installations, repairs, or maintenance activities. They ensure that all the work needed is done well. They also conduct diagnostic activities and troubleshooting. Field service technicians also supervise any updating or changes needed to be done in their clients' offices. They are expected to have good analytical skills, communication skills, and highly technical skills.

Field system engineer vs field service technician salary

Field system engineers and field service technicians have different pay scales, as shown below.

Field System EngineerField Service Technician
Average salary$91,282$54,339
Salary rangeBetween $65,000 And $126,000Between $35,000 And $82,000
Highest paying CityMenlo Park, CASan Francisco, CA
Highest paying stateCaliforniaCalifornia
Best paying companyF5Google
Best paying industryTelecommunicationFinance

Differences between field system engineer and field service technician education

There are a few differences between a field system engineer and a field service technician in terms of educational background:

Field System EngineerField Service Technician
Most common degreeBachelor's Degree, 56%Associate Degree, 40%
Most common majorElectrical EngineeringElectrical Engineering
Most common collegeCalifornia State University - Long Beach-

Field system engineer vs field service technician demographics

Here are the differences between field system engineers' and field service technicians' demographics:

Field System EngineerField Service Technician
Average age4344
Gender ratioMale, 92.6% Female, 7.4%Male, 92.3% Female, 7.7%
Race ratioBlack or African American, 8.9% Unknown, 5.1% Hispanic or Latino, 12.6% Asian, 8.8% White, 64.3% American Indian and Alaska Native, 0.3%Black or African American, 4.8% Unknown, 3.8% Hispanic or Latino, 16.8% Asian, 1.7% White, 72.2% American Indian and Alaska Native, 0.7%
LGBT Percentage9%1%

Differences between field system engineer and field service technician duties and responsibilities

Field system engineer example responsibilities.

  • Create service requests in CRM application to reflect report issues and manage customer expectations throughout escalation and/or resolution.
  • Build, configure, troubleshoot networks with Cisco routers and switches.
  • Configure & repair a variety of Cisco switches, routers, hubs and ATM Cisco devices.
  • Experience with CISCO commands and setting up hyper terminals into routers and switches to enable configuration, troubleshooting, and integration.
  • Evolve as one of the team's strongest UNIX and storage resource.
  • Build and configure linux machines.
  • Show more

Field service technician example responsibilities.

  • Manage onsite supporting contractors to achieve customers end result to satisfaction.
  • Lead initiatives to decrease manufacturing downtime and increase QA process inspection.
  • Manage a team of 12 field engineers and 130 MRI systems in NYC.
  • Collaborate to achieve a Citrix solution for the IADC shop floor and implement the current server farm.
  • Manage and administer network security, LAN, WLAN, desktops, servers, applications, and databases.
  • Manage and service access control technology to include Honeywell's StarII and TEMA, and PCSC MicroLPM and IQ series controllers.
  • Show more

Field system engineer vs field service technician skills

Common field system engineer skills
  • PLC, 26%
  • Troubleshoot, 10%
  • Customer Sites, 7%
  • Control Systems, 7%
  • System Upgrades, 6%
  • Customer Satisfaction, 6%
Common field service technician skills
  • Customer Service, 19%
  • Preventative Maintenance, 8%
  • Customer Satisfaction, 6%
  • Technical Support, 5%
  • Hand Tools, 4%
  • Test Equipment, 3%

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