Food and beverage server vs customer service and serving

Differences between food and beverage server and customer service and serving duties and responsibilities

Food and beverage server example responsibilities.

• Implement training of (service techniques, up-selling, food preparation, wine selections and excellent customer service).
• Perform bartending and hosting duties as well as set-up for group events.
• Advise on menu selection, accurately enter orders, settle checks using POS and ensure guests' experience.
• Perform all duties of hotel food and beverage including: event management, serving, bartending, etc.
• Enhance customer experience through spirits, wine knowledge, and recommendations; resulting in increase customer check average and bar sales.
• Provide recommendations on what might be best for each guest base off of dietary restrictions, allergies, and health concerns.
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Customer service and serving example responsibilities.

• Manage restaurant sections in order to equalize seating arrangements for each waiter and ensure the restaurant are stocked and well maintain.
• Track record of upselling through suggestive selling techniques.
• Fill in for bartending staff as needed and frequently make drinks for customers.
• Put orders in the POS for customers to get the quickest service possible with the least amount of issues.
• Take phone calls for orders, process online orders, serve food and drinks, process payments on POS computer.
• Train in all aspects of professional bartending with an in-depth knowledge of wines, liquors, liqueurs and mix cocktails.
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