You are a natural at putting Customers at ease, and enjoy starting up natural, friendly conversations. It's just as easy for you to connect with kids as it is with their parents. You enjoy sharing your enthusiasm for kids' athletic sneakers and apparel. It's easy for you to adapt to different types of Customers, and you resolve issues with a smile. You like to work as part of a team as you improve your individual skills on the sales floor. Your success in this role will be measured through personal and productivity goals plus your ability to provide a great in-store experience to every Customer.
Responsibilities
* Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
* Delivering sales, outstanding customer experience, and operational expectations
* Maintaining personal and productivity goals
* Connects with every customer by asking open-ended questions to assess needs
* Ability to learn and share expertise of products and trends to fit customer's needs
* Maintains an awareness of all product knowledge, and current or upcoming product / trends
* Contributes to a positive and inclusive work environment
Qualifications
* 0-3 year of retail experience
* Confident and comfortable engaging customers to deliver an elevated experience
* Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
* Initiates completion of tasks or activities without necessary supervision
* Flexible availability - including nights, weekends, and holidays
Benefits
Rate of Pay: $16.00 / hour
Daily Pay / Weekly Pay
30-50% Employee Discount
Development and Advancement Opportunities
$16 hourly Auto-Apply 2d ago
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Stock Associate
Foot Locker Inc. 4.5
Foot Locker Inc. job in Braintree Town, MA
You love our products and enjoy keeping them organized for the sales team! You may work behind the scenes, but as a key player of the retail team, your role is very important to driving sales. You ensure shipment is accurately received, neatly stocked, and consistently maintained for our Sales Associates, and you're willing to help the team where needed. The more organized the stockroom, the quicker the sales team can find products and provide the Customer a great in-store experience. Your accurate and efficient work in the stockroom ensures your success because you've set the sales team up for success!
Responsibilities
* Supports sales associates in maximizing the shopping experience for customers
* Assist in processing all inventory movements between store and distribution
* Maintains a clean, organized and efficient stockroom while adhering to company standards and safety requirements
* Responsible for maintaining appropriate stock levels and ensuring sizes and styles are represented
* Prepares merchandise to go out onto the sales floor, including display shoes
Qualifications
* 6 - 9 months of retail experience
* Exude a friendly and positive demeanor at all times
* Initiates completion of tasks or activities without necessary supervision
* Highly organized and efficient
* Ability to kneel, stoop, climb ladders, use stairs, reach, pull and lift weights of usually 5-30 pounds.
* Flexible availability - including nights, weekends, and holidays
Benefits
Rate of Pay: $16.00 / hour
Daily Pay / Weekly Pay
30-50% Employee Discount
Development and Advancement Opportunities
$16 hourly Auto-Apply 12d ago
Senior Staff Engineer, Workforce Management
The TJX Companies, Inc. 4.5
Framingham, MA job
A leading retailer in Framingham, MA is seeking a Senior Staff Engineer to modernize workforce management systems. You will lead technical designs and delivery across global teams, ensuring the alignment of business objectives. The ideal candidate will have over 10 years of experience in Engineering & IT, especially in Workforce Management solutions. The position offers a competitive salary and comprehensive benefits.
#J-18808-Ljbffr
$131k-189k yearly est. 3d ago
Todd Snyder - Sales
American Eagle Outfitters 4.4
Boston, MA job
The Sales Associate is responsible for generating sales by providing the customer with an exceptional shopping experience. The Sales Associate maximizes sales by delivering efficient, friendly and knowledgeable service and ensuring the store is neat, clean and well-presented at all times. The Sales Associate is expected to role model AEO values and AEO Customer First behaviors in all actions and interactions in order to create a positive Customer First experience.
POSITION TITLE: Sales - Todd Snyder REPORTS TO: Store Management Team SUPERVISES: N/A
RESPONSIBILITIES:
Consistently demonstrate the AEO Customer First selling standards in order to deliver a positive customer experience and achieve daily sales goals.
Drive AE brand loyalty through being knowledgeable about all AEO loyalty programs and consistently informing customers of each program.
Leverage company tools and technology to confidently provide the customer with product knowledge which will enhance customer engagement and maximize sales.
Consistently provide support to fellow employees through sharing of knowledge, helping to complete tasks and/or assisting in customer interactions.
Outfit the customer by suggesting key looks and incorporating latest trends and current promotions based on the customer's individual style.
Promote awareness and growth of the AEO and aerie brands by introducing customers to additional brand channels.
Perform register sales transactions quickly and accurately in accordance with established cash control procedures and customer service guidelines.
Ensure return merchandise is restocked to the correct product location on the sales floor; all damaged and defective merchandise is properly labeled and placed in appropriate area at the end of each shift.
Maintain company brand standards of neat, clean and organized sales floor, cash wrap, fitting room and stockroom to ensure the store environment is safe and presentable for employees and customers.
Execute efficient and effective handling of all merchandise from shipment processing, floorsets, markdown optimization and replenishment systems while maintaining backroom Standard Operating Procedures (SOP).
Proactively resolve customer concerns in a manner consistent with company policy, and with customer satisfaction in mind; partner with store leadership team on elevated customer issues.
Understand and adhere to all company policy and procedures.
QUALIFICATIONS:
Previous retail experience preferred.
Strong verbal and written communication skills specifically with customers, sales leadership team and associates.
Demonstrated collaborative skills and ability to work well within a team.
Ability to receive feedback and take action when appropriate.
Able to stand and move about for extended periods of time with only short rest breaks; reach, bend, stoop, etc. to handle products.
Available to work a flexible schedule to include evenings, weekends and holidays.
Ability to handle multiple tasks while working in a fast‐paced and deadline‐oriented environment.
Ability to perform all Essential Job Functions.
Proficient with technology.
$82k-138k yearly est. Auto-Apply 13d ago
Keyholder - Royal Ridge Center Rack
Nordstrom Inc. 4.5
Nashua, NH job
The ideal Key Holder is motivated, detailed oriented, and committed to providing outstanding customer service every day. In this role, you'll wear many hats from assisting managers with daily operations of the store, to maximize sales and maintain operational standards.
A day in the life…
* Supporting a team of employees to ensure operational tasks and procedures are successful as well as opening and closing routines being completed, all while keeping the customer at the center of everything we do
* Lead by example - set and exceed personal and company goals while emphasizing the importance of delivering amazing customer service every day
* Support employees to deliver outstanding customer service by teaching and training
* Share your love of fashion and tell customers all about upcoming events, our Nordstrom gift cards, Nordstrom Rewards program and mailing list
* Assist in maintaining selling floors and stockrooms organized
* Complete all inventory processes, making sure merchandise is properly checked in and accurately ticketed
* Assist in maintaining clean and organized selling floors and stockrooms
You own this if you have…
* A high level of ownership, accountability, and initiative
* The ability to identify opportunities that benefit the customer and build solutions that meet the customers' expectations, including resolving any issues
* The ability to quickly adapt to new initiatives, concepts, and services within the store
* Proven success in working in a fast-paced environment with the ability to multi-task
* The ability to frequently lift and carry up to 25 pounds and occasionally up to 50 pounds
* A basic understanding of technology tools and computer applications such as Microsoft Outlook, Excel, and more
* Physical Requirements:
* Continuous movement for 6-8 hours per shift, which includes frequent bending, twisting, squatting, flexing and reaching in order to handle merchandise and assist customers.
* Frequent use of hands for grasping, fine manipulation, pushing and pulling
* Handle bulky and sometimes awkwardly shaped items, which includes reaching for and lifting these items above the head.
* Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds
We've got you covered…
Our employees are our most important asset and that's reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
* Medical/Vision, Dental, Retirement and Paid Time Away
* Life Insurance and Disability
* Merchandise Discount and EAP Resources
A few more important points...
The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at ******************
Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ's for relevant information and guidelines.
2022 Nordstrom, Inc
Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.
Applications are accepted on an ongoing basis.
Pay Range Details
The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations.
Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.
$17.15 - $17.85 Hourly
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: ************************************************************************
YOUR ROLE As the Merchandise Leader, you are the Merchandising Team Leader's right hand in ensuring your store is always rocking AEO Brand Visual Standards. Your expertise lies in executing effective Floorsets, marketing and merchandising updates; plus, you ensure the store is always "guest ready" through effective replenishment. You have a keen attention to detail, you are passionate about visual standards, and you love working with your team to #getthejobdone. Most importantly, you represent our company values and bring your REAL self to work every day.
YOUR RESPONSIBILITIES
You have a passion for merchandising:
You support driving an outstanding guest experience in partnership with the Merchandising Team Leader by ensuring your store is always representative of AEO Brand Standards.
Floorsets are your "thing"!
You drive killer Floorset execution by training and coaching the Floorset team, setting clear productivity goals, and ensuring all areas of the store are effectively executed to Floorset standards - from uppers and bustforms to tables and wardrobers.
You're a merchandising innovator:
You ensure your store stays in tip-top shape by #owning day to day merchandising, sell-through adjustments and replenishment. You have a keen eye for merchandising opportunities and are always ready to game plan with leadership and take action!
You've got a "teamwork" mentality:
You support the Merchandising Team Leader in ensuring the team understands how to maintain AEO Brand Standards through merchandising, adjustments and replenishment so your store is always looking #fresh!
You're a people person:
You ensure the merchandising team's #1 priority is always the guest experience. You make it a priority to champion a culture of recognition and you love to celebrate wins with the team!
Integrity is your middle name:
You ensure store safety standards are maintained on the Salesfloor and in the Stockroom. You're committed to shrink-reducing strategies and you always adhere to AEO policies and procedures.
YOU'D BE GREAT FOR THIS ROLE IF:
You love AE and Aerie products!
You love organization and have attention to detail; priority-setting and time management are your strong suits.
You have flexible availability - you're there to get product moving early in the morning, late in the evening and on the weekends.
You have strong retail merchandising and visual skills and you have a history of retail work - #practicemakesperfect.
OUR ASSOCIATES LOVE AEO BECAUSE:
They work with REAL people - there's nothing like your #AEOFamily.
They're given opportunities for development, the chance to learn new skills, and are offered great potential for career advancement.
They receive 40% off product at both AE & Aerie year-round (plus additional seasonal discounts with new Floorsets!)
They participate in store contests for the chance to win FREE merchandise and other exclusive prizes.
$48k-57k yearly est. Auto-Apply 5d ago
Retail Loss Prevention Lead
Dick's Sporting Goods 4.3
Medford, MA job
At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.
If you are ready to make a difference as part of the world's greatest sports team, apply to join our team today!
OVERVIEW:
ROLE RESPONSIBILITIES:
The Loss Prevention Lead serves primarily to mitigate and reduce losses through the deterrence of external theft and the execution of key operational programs. The LP Lead will model customer engagement behaviors to detect and deter shoplifters and provide service to all customers. LP Lead will also act in compliance with the Company policy “Engaging Law Enforcement” when all attempts at service do not deter theft. Assists in monitoring store compliance with policies related to safety, operational controls and Merchandise Expose Standards (MES) execution. LP Lead may also assist in external/internal investigations, as well as promoting store awareness around addressing theft and operational controls.
Internal and External Theft Deterrence and Awareness
Monitors customer and teammate traffic in the store for potential theft activity while following Company standards of dress code, addressing concerning behaviors typically attributed to shoplifting activity or internal theft.
Completes detailed and accurate incident reports in LPMS for all recoveries, shoplifting events, and grab & go activity. Follows-up with local authorities for after the fact external case resolution and prosecution.
Create an inclusive in store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect.
Requires 100% ability to walk sales floor, stockrooms and office areas during duration of shift.
Ability to deescalate incidents involving confrontation by Athletes exhibiting concerning behavior.
Management of Loss Prevention Programs
Support, promote and actively demonstrate company values related to customer engagement.
Provide ad hoc support for the general needs of the business as necessary.
Participates in Shrink Coach meetings, new hire orientation and conduct frequent training sessions with store teammates.
May assist store Shrink Coach with execution of Shrink Business Plan on a limited basis.
Conducts MES sweeps, fitting room checks and safety standards when athlete traffic is slow.
Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.
TEAMMATE TRAITS:
Our Leadership Competencies set the bar of what great people leaders look like. They define the behaviors of leaders that can drive the business and build great talent. Here are the competencies we expect from our Store leaders:
Ensures Accountability
Customer-Focus
Collaborative
Instills Trust
Decision-Quality/Decision-Making Abilities
Action-Oriented
Engagement Driver
Talent Developer
Effective Team Building Skills
Plans & Aligns
QUALIFICATIONS:
1- 3 years of prior LP or educational experience in Loss Prevention preferred
VIRTUAL REQUIREMENTS:
At DICK'S, we thrive on innovation and authenticity. That said, to protect the integrity and security of our hiring process, we ask that candidates do not use AI tools (like ChatGPT or others) during interviews or assessments.
To ensure a smooth and secure experience, please note the following:
Cameras must be on during all virtual interviews.
AI tools are not permitted to be used by the candidate during any part of the interview process.
Offers are contingent upon a satisfactory background check which may include ID verification.
If you have any questions or need accommodations, we're here to help. Thanks for helping us keep the process fair and secure for everyone!
Targeted Pay Range: $18.00 - $26.00. Starting rate of pay may vary based on factors including, but not limited to, location, experience and position offered. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.DICK'S Sporting Goods complies with all state paid leave requirements. We also offer a generous suite of benefits. To learn more, visit *********************************
$18-26 hourly Auto-Apply 45d ago
Print Support Project Manager-Framingham, MA
Staples 4.4
Framingham, MA job
Our world-class Print and Marketing OMNI teams work directly with businesses of all sizes and consumers to offer products and services to meet our customers' unique needs. We are committed to understanding our customers and developing best-in-class processes, equipment, capabilities along with store and online experience. We're constantly discovering new ways to reach our goals, expand our portfolio of products and enable our People to win through quality and an OMNI approach to the business.
The Print Support Project Manager is responsible for simultaneously managing multiple Print Program Implementations across OMNI. They will lead and coordinate internally with key partners including merchants, operations, marketing, visual merchandising, systems and eCommerce, as well as externally with print vendors, to make sure required program information is gathered and communicated, resulting in implementations that are accurate and meet desired business timeline. They will interact directly with the business and serve as the primary contact for implementation of assigned projects/programs.
Key Responsibilities and Deliverables:
* Identify project scope, goals and deliverables upon initial project
* Define and assemble resource requirements upfront and measure throughout project implementation
* Create and maintain timelines for all parties to ensure project timelines and sequence of events results in timely project execution
* Manage complex exception processes for strategic initiatives
* Manage the overall implementation with internal and external partners to ensure deadlines are met with the highest customer satisfaction
* Coordinate and expedite the execution of print program implementations from customer quote acceptance through set up on the web ordering platform
* Implement and manage project changes and interventions to achieve project outputs
* Raise concerns when implementation plan is at risk and identify and communicate options to get it back on track
* Perform root cause analysis, if warranted, to alleviate roadblocks on future endeavors
* Provide high level consultation regarding a wide scope of critical program topics and processes involving customers print program requirements
* Negotiate direction based on established best practices and successful business models
* Play a key role in driving customer satisfaction of print related program set-up though direct customer interaction
* Create, maintain and update Standard Operating Processes / Work Instructions where none previously existed
* Reports daily / weekly benchmarks to all parties on progress of implementation
Impact on Business:
* Successful completion of assigned projects within the defined timeline
* Customer satisfaction with the successful set-up of print program and ability and knowledge to begin ordering
* Generating Staples sales revenue in accordance with expected sales ramp tied to the implementation in timely manner
* Ability to take ownership of projects and chart a path from scratch
* While this role does not define business strategy, the performance of the associate(s) in this role affects business outcomes
Innovation & Change:
* Create, maintain and update Standard Operating Procedures / Work Instructions where none previously existed
* Make recommendations on improvements to procedures or processes to help streamline workflow and achieve project outputs
* Perform root cause analysis to alleviate roadblocks on future endeavors
* Liaison with key leaders to identify ways to enhance customer experience and elevate Staples value proposition within Print and Marketing
Discretion and Independent Judgement:
* Foster a sense of urgency in others for achieving objectives, delegate tasks, and hold parties accountable for meeting expectations and timelines
* Create an engaging and inclusive atmosphere where all parties feel valued, appreciated and a contributing member of the team
* Promote sharing of expertise and free flow of communication and learning across all teams
Communications & Interactions:
* Provide direction to internal departments and other support service teams and navigate internally within the company to achieve desired results
* Customers - planning, coordinating, communicating and obtaining project requirements and reporting status
* Sales representatives - manage and coordinate projects
* Internal teams (including Sourcing and Print Implementation) - collaborate on customer goal by providing context and securing appropriate resources and timelines
* Vendors - coordinate as needed to manage timelines, work status and resolving issues
* Sales Leadership - provide updates on all outstanding projects, implementations and root cause as needed
Essential Skills and Qualifications:
* Business experience in project management or coordination
* Experience working cross-functionally to drive results without authority
* Strong organizational, written, verbal, and communication skills
* Ability to work with cross-functional teams
* Ability to manage multiple competing priorities
* Ability to make decisions with little guidance to proactively solve the customer issue
* Strong problem-solving expertise
* Strong analytical skills and business acumen
* Strong time management skills
* MS Office suite proficiency; advanced knowledge in Excel and PowerPoint
* Project Management experience
* Experience working in sales organization(s), directly with sales
Preferred Skills and Qualifications:
* Bachelor's Degree
* 5 years' experience in complex project management (PMP Certification)
* 3+ years of print experience preferred
* Salesforce.com; Power BI
* Prior technology troubleshooting experience a plus
* Successful management of multiple projects in diverse areas of responsibilities that meet or exceed deadlines
Get great perks.
* Generous amount of paid time off and bonus plan
* 401(k) plan with company match, medical, dental, vision, life and disability insurance with many more optional benefits.
* Associate store discount and more perks (discounts on mobile plans, movie tickets, etc.)
The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation.
#LI-KA1
$89k-111k yearly est. Auto-Apply 60d+ ago
Processing / Flow associate
The TJX Companies, Inc. 4.5
Seekonk, MA job
HomeGoods At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer.
Job Description:
Opportunity: Grow Your Career
Responsible for delivering a highly satisfied customer experience proven by engaging and interacting with all customers, embodying customer experience principles and philosophy, and maintaining a clean and organized store environment. Adheres to all operational, merchandise, and loss prevention standards. May be cross-trained to work in multiple areas of the store in order to support the needs of the business.
* Role models established customer experience practices with internal and external customers
* Supports and embodies a positive store culture through honesty, integrity, and respect
* Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
* Promotes credit and loyalty programs
* Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
* Accurately processes and prepares merchandise for the sales floor following company procedures and standards
* Initiates and participates in store recovery as needed throughout the day
* Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
* Provides and accepts recognition and constructive feedback
* Adheres to all labor laws, policies, and procedures
* Supports and participates in store shrink reduction goals and programs
* Participates in safety awareness and maintains a safe environment
* Assists backroom with processing freight, opening, unboxing, ticketing and tagging
* Helping salesfloor with freight flow, and stocking salesfloor
* Other duties as assigned
Who We're Looking For: You.
* Possesses excellent customer service skills
* Able to work a flexible schedule to support business needs
* Possesses strong communication and organizational skills with attention to detail
* Capable of multi-tasking
* Able to respond appropriately to changes in direction or unexpected situations
* Capable of lifting heavy objects with or without reasonable accommodation
* Works effectively with peers and supervisors
* Retail customer experience preferred
Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.
In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Applicants with arrest or conviction records will be considered for employment.
Address:
65 Commerce Way
Location:
USA HomeGoods Store 0124 Seekonk MA
This position has a starting pay range of $15.00 to $15.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
$15-15.5 hourly 13d ago
Cashier
Foot Locker Inc. 4.5
Foot Locker Inc. job in Braintree Town, MA
n this role, you have the opportunity to create a great lasting impression for the Customer by providing exceptional service at the cash wrap. As a key member of the team, in addition to completing customer transactions, you'll help find solutions to Customer's needs and suggest additional products to complement their purchases.
Responsibilities
* Providing an engaging, convenient and accurate check out for the customer
* Delivering sales, outstanding customer experience, and operational expectations
* Partners with store leadership to resolve customers concerns in a courteous and helpful manner
* Maintaining personal and productivity goals
* Connects with every customer by asking open-ended questions to assess needs
* Manages customers payments
* Ability to learn and share expertise of products and trends to fit customer's needs
* Maintains an awareness of all product knowledge, and current or upcoming product / trends
* Contributes to a positive and inclusive work environment
Qualifications
* 0-3 months of retail experience
* Confident and comfortable engaging customers to deliver an elevated experience
* Exude a friendly and positive demeanor at all times
* Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
* Initiates completion of tasks or activities without necessary supervision
* Flexible availability - including nights, weekends, and
Benefits
Rate of Pay: $16.00 / hour
Daily Pay / Weekly Pay
30-50% Employee Discount
Development and Advancement Opportunities
$16 hourly Auto-Apply 12d ago
Manager Of Database Marketing & Analytics
The TJX Companies, Inc. 4.5
Framingham, MA job
TJX Companies At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer.
Job Description:
Manager of Marketing Database & Analytics
Framingham | Massachusetts
The Opportunity: Contribute to TJX's Sustainability Initiative
The Manager of Marketing Database & Analytics will lead a team of analysts and closely collaborate with IT, brand, and loyalty teams to enhance our marketing technology stack, enabling seamless execution, reporting, and measurement of marketing initiatives. You will lead TJX's North American Database Marketing division, overseeing the development of the TJX customer marketing database, marketing analytics, and advanced analytics. You will possess strong technical and business skills, along with the capability to develop a comprehensive, long-term vision for data strategy, implementation of marketing systems, marketing analytics, and database development. You will be responsible for overseeing all aspects of the customer and marketing database, including database strategy, structure, integration, and optimization.
What You Will Do:
* Be the Subject Matter Expert (SME) on all database marketing initiatives including the customer database, marketing toolset, identity resolution partnerships, data governance and database development.
* Partner with IT to lead the development of the customer database roadmap in the short term, while also setting the vision for the future of the customer database, identifying new capabilities and technologies to enhance the team's impact.
* Oversee the development of TJX's infrastructure which includes strategy, design, development, architecture, structure and business rules for TJX CRM & Marketing applications.
* Enable the data and reporting infrastructure for intelligent marketing and customer analytics related to the development of loyalty and brand marketing campaigns with the goal of increasing customer engagement, driving incremental sales and increasing profitability of marketing programs.
* Evangelize the power of data, analytics & automation to drive key business, digital and technology decisions.
* Lead the use of analytics to develop innovative ways to increase customer engagement, spend, ROI and reduce churn.
* Enable digital and multi-channel customer analytics efforts by developing the data strategy and integration plan for offline and online customer visitation and behavior trends.
* Work cross-functionally to develop and maintain predictive models, advanced segmentation, data exploration, data visualization and data mining solutions to refine targeting and understand customer behavior.
* Develop rules for managing TJX data, governance, sharing, reporting, privacy, security, etc.
* Work to integrate new and emerging sources of data into the database to create and enhance visibility in the Customers' journey.
Who We Are Looking For: You
* Minimum 10 years' experience in database marketing and analytics, with 5+ years leading and coaching/developing team of analysts.
* Detail oriented, strong multitasking skills and comfortable working in a dynamic, deadline-driven environment.
* Background building data products that enable the analysis of consumer behavior and marketing science.
* Experience working with big data, extracting, manipulating, governing and understanding data.
* Adept at presenting complex concepts in an easy to understand and actionable way
* Strong knowledge of SQL and Python, preferably within a cloud-enabled environment (e.g. Snowflake, Databricks)
Benefits include Associate discount; 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long-term disability; paid holidays/vacation /sick/bereavement/parental leave; EAP; incentive programs for management; auto/home insurance discounts; tuition reimbursement; scholarship program; adoption/surrogacy assistance; smoking cessation; child care/cell phone discounts; pet/legal insurance; credit union; referral bonuses. All benefits are subject to applicable plan or program terms (including eligibility terms) and may change from time to time. Contact your TJX representative for more information.
In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Address:
550 Cochituate Road
Location:
USA Home Office Framingham MA 550 Cochituate Rd
This position has a starting salary range of $113,600.00 to $147,700.00 per year. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience. This position is eligible for an annual incentive as well as long-term incentives.
$113.6k-147.7k yearly 4d ago
Senior Category Merchant ( Food Service Disposables )
Staples 4.4
Framingham, MA job
Staples is business to business. You're what binds us together. Our merchandising team aims to deliver the best value and selection to our customers through products, services and solutions all centered around our customers' needs. We are driven by customer insights and analytics to bring products and solutions to market seamlessly. We are inclusive, well-rounded professionals who have deep experience in buying, selling, negotiating, operations, design, innovation, finance and more.
What you'll be doing:
* Candidate will have the opportunity to own our large, rapidly growing, and profitable Disposables category, as well as lead the charge as we expand into Foodservice.
* Lead the strategic direction, growth, and profitability of product categories across the Staples Business and Marketplace channels, leveraging market insights, vendor relationships, and cross-functional collaboration. Identify and develop the assortment and partnerships needed to win over Foodservice customers.
* Develop and implement a category strategy that includes assortment planning, pricing, eCommerce shopping experience, seller activation and supplier partnerships to meet business objectives.
* Monitor and analyze category performance metrics such as sales, margin, and inventory turns, adjusting strategies as needed to deliver financial targets.
* Identify, negotiate, and maintain partnerships with key suppliers to ensure product availability, competitive pricing, and favorable contract terms.
* Provide leadership and mentorship to a diverse team of Merchandise Specialists.
* Push the organization on the process improvements and new tools or methodologies needed to be successful in a new market.
* Communicate category performance updates, challenges, and strategic recommendations to senior leadership and stakeholders.
What you bring to the table:
* Strategic thinker who sees the "big picture" while excelling at day-to-day tactical execution.
* Proven leadership and mentorship abilities, with a track record of developing high-performing teams and driving a culture of collaboration and results.
* Skilled negotiator and influencer, adept at building consensus across functions, both internally and externally.
* Strong analytical mindset, comfortable interpreting complex data to guide decisions and strategy.
* Deep understanding of tactics to drive both eCommerce sales and human sales force
* Adaptable and resilient under pressure, with the ability to respond quickly to emerging opportunities or challenges.
* Excellent written and verbal communication skills, able to tailor messages to diverse audiences.
What's needed- Basic Qualifications:
* 8+ years of progressive experience in merchandising, category management, or a related area.
* 3+ years of management experience, including leading teams, managing direct reports, or overseeing large cross-functional projects.
* Demonstrated track record of meeting or exceeding financial targets for assigned product lines.
* Proficiency in data analysis and reporting tools such as Excel and BI platforms.
What's needed- Preferred Qualifications:
* Bachelor's or equivalent work experience
* Prior experience in the Foodservice industry, or in working with Field Sales teams to execute go-to-market strategies
We Offer:
* Inclusive culture with associate-led Business Resource Groups
* Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
* Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!
The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
$71k-94k yearly est. Auto-Apply 60d+ ago
Todd Snyder - Stock
American Eagle Outfitters 4.4
Boston, MA job
The Stock Associate is responsible for maximizing selling potential by ensuring the efficient and effective flow of merchandise from the stockroom to the sales floor. The Stock Associate is accountable for delivering on all aspects of stockroom standard operating procedures (SOP) and achieving the brand standards for shipment processing, replenishment, markdowns and merchandising. The Stock Associate is expected to role model AEO values and AEO Customer First behaviors in all actions and interactions in order to create a positive Customer First experience
POSITION TITLE: Stock Associate REPORTS TO: Store Management Team or Stock Lead (where applicable) SUPERVISES: N/A
RESPONSIBILITIES:
Consistently achieve brand productivity standards for shipment processing, replenishment, markdowns and merchandising through utilizing the company tools and resources.
Maintain stockroom standard operating procedures (SOP) to support efficient and effective handling and placement of merchandise, visual props, marketing and fixtures in order to maximize sales and productivity.
Execute efficient and effective shipment processing by following processing and placement guidelines; track and communicate units per hour productivity to store leadership.
Support, understand and adhere to Todd Snyder visual standards in order to maximize merchandise presentations when flowing product from the stockroom to the sales floor.
Partner with store leadership to ensure all aspects of replenishment are properly executed to include Fill the Floor, power closes, power opens and merchandise adjustments.
Communicate merchandising opportunities to store leadership as identified through replenishing size specific quantities throughout the store: recommend and execute merchandising adjustments in compliance with Todd Snyder visual standards.
Execute markdowns and re-ticketing in the stockroom and on the sales floor; update store leadership on compliance.
Partner with store leadership to complete stock transfers and process damages.
Consistently provide support to fellow employees through sharing of knowledge, helping to complete tasks and/or assisting in customer interactions.
Engage in, maintain and support safety standards on sales floor and in the stockroom; communicate safety concerns to store leadership.
Aware of and follows Loss Prevention policies; advises management of any unusual internal or external activity
Understand and adhere to all company policy and procedures.
QUALIFICATIONS:
Previous stock experience preferred.
Strong verbal and written communication skills specifically with customers, sales leadership team and associates
Demonstrated collaborative skills and ability to work well within a team
Ability to receive feedback and take action when appropriate
Ability to stand and move about for extended periods of time with only short rest breaks; reach, bend, stoop, etc. to handle products
Available to work a flexible schedule to include early morning, late evenings, weekends and holidays
Ability to handle multiple tasks and work in a fast‐paced and deadline‐oriented environment
Ability to lift cartons weighing up to 25lbs.
Ability to perform all Essential Job Functions
Proficient with technology
$30k-35k yearly est. Auto-Apply 13d ago
Senior Staff Engineer - WFM
The TJX Companies, Inc. 4.5
Framingham, MA job
TJX Companies
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer.
Job Description
Senior Staff Engineer - WFM
What you'll discover
Inclusive culture and career growth opportunities
Global IT Organization which collaborates across U.S., Canada, Europe and Australia, click here to learn more
Challenging, collaborative, and team-based environment
What you'll do
The North American Solution Delivery Selling & Store Operations Team is responsible for managing Front and Back of Stores solutions within TJX IT. The organization delivers capabilities to the stores that enrich the Customer and Associate experience and provide business value. We seek a motivated, talented, experienced Sr. Staff Engineer / Solution Engineer to help guide the lifecycle of these technologies through planning, design and delivery within the Workforce Management solutions.
In this role you will be responsible for leading the technical designs and delivery associated integrated Workforce Management solutions for a cross functional set of Global users. Using your Engineering mindset you will be accountable for identifying and designing robust solutions that align with business objectives and deliver on complex cross-functional epics; informally leading a team of engineers to deliver against technical designs, establish and enforce engineering best practices, navigating a fast-paced environment that challenges you to think creatively and exhibit an agile mindset. All solution delivery work will be conducted within the Scaled Agile Framework (SAFe), ensuring that we maintain a focus on engineering excellence and best practices.
What you'll need
The Global Solution Delivery Team thrives on strong relationships with our business partners and works diligently to address their needs which supports TJX growth and operational stability. On this tightly knit and fast-paced solution delivery team you will be constantly challenged stretch your skillsets, challenge status quo and drive decisions. Our focus and mission are to deliver products that meet our business demand and enrich the Customer and Associate experience.
You will leverage your prior software engineering experience to drive the overall design direction of the products in an evolving delivery environment. You will partner with other technical team members (Managers and Individual Contributors) to implement, monitor, and measure development best practices. You will champion the Engineering Mindset within the wider Product team.
Our ideal candidates will have core engineering and integrations experience with Workforce Management applications to help further support the Workforce Management Modernization, one who is familiar with the challenges of designing, developing, and deploying integrated Workforce Management and Labor Budgeting & Planning software (preferably UKG Pro WFM and UKG WFC) as we continue to modernize our workforce management solutions.
Responsibilities
Act as a Lead Engineer modernizing workforce management systems by solutioning, prioritizing, providing technical leadership and resolving issues
Work closely with Enterprise Architecture, Security, Infrastructure, Workforce Management Product and Engineering teams to estimate, design, code, deploy and support working software components
Adhere to the corporate security compliance, performance etc., ensure platform is built with High Availability, Recoverability etc.
Produce and review complex design documents
Recommend optimized design solutions, perform solution deficiency analysis and recommend corrective actions
Strong problem-solving abilities when working on complex technical problems
Develop constructive and cooperative working relationships with peers inside and outside of the IT organization, and maintain them over time
Develop and enforce standards and tools to increase organization effectiveness
Drive continuous improvements in process and operational efficiency by reducing operational burden
Maintain broad knowledge in the area of DevOps tools and capabilities
Minimum Qualifications
10+ years of overall Engineering & IT experience
10+ years of experience in Estimating, Designing, Developing and Implementing solutions using DataStage, Dell Boomi, Unix
2+ years of experience in creating overall architecture of complex solutions and have a great hands experience with building solutions
3+ SaaS/Cloud Practices
Strong Linux shell scripting and Python scripting skills for automation and tool development
3+ years of experience with Automation Technologies (Tosca or any other tools)
5+ years of experience working with databases like Oracle, SQL Server, PostgreSQL etc.
Preferred Qualifications
Knowledge of Middleware Technologies like Apigee, MOVEit Automation, etc.
Knowledge of labor budgeting and planning experience with respect to integrating with UKG Time & Attendance systems
Knowledge and Experience with Retail business process
Knowledge of Agile and DevOps tools such as Git/Gitlab, SonarQube, JIRA, Confluence etc.
Benefits include Associate discount; 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long-term disability; paid holidays/vacation; sick/bereavement/parental leave; EAP; incentive programs for management; auto/home insurance discounts; tuition reimbursement; scholarship program; adoption/surrogacy assistance; smoking cessation; child care/cell phone discounts; pet/legal insurance; credit union; referral bonuses. All benefits are subject to applicable plan or program terms (including eligibility terms) and may change from time to time. Contact your TJX representative for more information.
In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Address
770 Cochituate Rd
Location
USA Home Office Framingham MA 770 Cochituate Rd
This position has a starting salary range of $124,800.00 to $162,300.00 per year. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience. This position is eligible for an annual incentive as well as long-term incentives.
#J-18808-Ljbffr
$124.8k-162.3k yearly 3d ago
Assistant Manager
Foot Locker Inc. 4.5
Foot Locker Inc. job in Salem, NH
You can't think of anywhere else you'd rather be. You enjoy coaching and teaching your team to continually improve how they deliver a great in-store Customer Experience, and you're now ready to start leading the team with all aspects of the Customer Experience, including: store operations, training, employee management, visual merchandising, and asset protection. In the absence of the Store Manager, you will assume all managerial duties. Your performance will be measured by your ability to drive sales and maximize profit goals for a specific store.
Responsibilities
* Coaching, and motivating your team to drive sales that deliver exceptional customer service
* Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
* Delivering sales, customer experience, merchandising, visual, and operational expectations
* Act as a partner between customers, sales associates and store leadership
* Ability to learn and share expertise of products and trends to fit customer's needs
* Maintains an awareness of all product knowledge, and current or upcoming product / trends
* Contributes to a positive and inclusive work environment
Qualifications
* Demonstrated leadership ability with at least 1 year of experience in a customer-facing sales setting
* Confident and comfortable engaging customers to deliver an elevated experience
* Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
* Is resourceful and versatile in responding to changing demands and opportunities in a rapidly changing omni-channel retail environment
* Initiates completion of tasks or activities without necessary supervision
* Strong cognitive and mathematical skills, including problem analysis, decision making and financial analysis
* High level of ethics, values, integrity, and trust
* Flexible availability - including nights, weekends, and holidays
Benefits
Rate of Pay: $20.50 / hour
Bonus Incentives
Daily Pay / Weekly Pay
Paid Time Off
30-50% Employee Discount
Life, Medical and Dental Coverage
Development and Advancement Opportunities
$20.5 hourly Auto-Apply 35d ago
Aerie - Merchandising Team Leader (Assistant Manager)
American Eagle Outfitters 4.4
Cochituate, MA job
YOUR ROLE As the full-time Merchandising Team Leader, you are the Store Team Leader's "go-to" in developing and implementing the Merchandising strategy for the store. Your passion lies in training and coaching your team into great merchants delivering AEO brand Visual standards every day. Through your leadership, your team always nails floorset execution, and rocks merchandising and marketing brand standards. You ensure the store is always "guest ready" through effective replenishment. Most importantly, you represent our company values and bring your REAL self to work every day.
YOUR RESPONSIBILITIES
You have a passion for driving sales:
As a key LOD (Leader on Duty), you're an expert at driving sales by maximizing Fitting Room and Salesfloor productivity and building guest loyalty through a best-in-class guest experience. You contribute to the overall financial success of the store by analyzing reporting and daily trends to make strategic business decisions. You're the Store Team Leader's right hand in developing short and long-term business plans to drive key KPIs.
You're a merchandising innovator:
You coach your team to deliver an outstanding guest experience by ensuring your store is always representative of AEO Brand Standards. You ensure your store stays in tip-top shape by #leading day-to-day merchandising, sell-through adjustments and replenishment. You have a keen eye for merchandising opportunities and are always ready with a game plan to take action!
You're a people leader:
You're all about motivating and inspiring your team through AEO's core values. You're a role-model leader and you always hold your team accountable to rocking AEO's customer service standards, especially on the Salesfloor and in the Fitting Room.
You've got an eye for talent and a love of training:
You make it a top priority to recruit and hire strong talent to ensure the store is always staffed to meet business needs. You take pride in training and developing your team to ensure they continue to provide outstanding service to the best of their abilities.
You know that teamwork makes the dream work:
You know that building a great team requires you to consistently provide ongoing performance feedback through real-time coaching. You make team touchbases, development plans, and performance reviews a priority and you drive associate engagement by celebrating your team's outstanding performance - #winning!
You're an operational innovator:
You're a natural at executing and innovating daily operational procedures, you support the team in maintaining visual standards throughout every zone in the store, and most importantly, you ensure the Fitting Rooms are always guest-ready and rocking AEO Brand Standards.
Integrity is your middle name:
You ensure store safety standards are maintained, you're committed to Asset Protection standards, you always adhere to AEO's policies and procedures, and you do the right thing - always.
YOU'D BE GREAT FOR THIS ROLE IF:
You love AE and Aerie products!
You've led teams in a retail management role previously - #practicemakesperfect!
You can multi-task and have attention to detail; priority-setting and time management are your strong suits.
You know how to lead and develop teams and have a general understanding of employment law.
Business acumen? You've got it!
You have flexible availability - you're available to work when the guest shops!
OUR ASSOCIATES LOVE AEO BECAUSE:
They work with REAL people - there's nothing like your #AEOFamily.
They're given opportunities for development, the chance to learn new skills, and are offered great potential for career advancement.
They receive 40% off product at both AE & Aerie year-round (plus additional seasonal discounts with new Floorsets!)
They participate in store contests for the chance to win FREE merchandise and other exclusive prizes.
Program at a Glance * Dates: March 23 - May 15, 2026 * Rate: $18.00 * Post-Training Placement: After successful completion, trainees will be placed as Assistant Department Managers at Nordstrom or Nordstrom Rack stores within 20 miles of the training store.
About the Program
The Nordstrom Retail Leadership Training Program (RLTP) is an accelerated program designed to prepare future retail leaders. You'll learn management essentials, gain hands-on selling experience, and rotate through a Nordstrom Rack store to understand operations in a fast-paced environment.
What You'll Do
* Drive sales every day. Selling is a key part of this role - building customer relationships and delivering legendary service is essential to your success.
* Lead and motivate teams while delivering exceptional customer service.
* Embody Nordstrom's core values by bringing your authentic self to work. Create a welcoming, inclusive environment and embrace diversity as you lead and support your team.
* Learn merchandising, goal setting, and operational standards.
* Network with leaders and peers across Nordstrom and Nordstrom Rack.
* Participate fully in all training sessions and store rotations.
You own this if you have….
* 1+ year retail experience (preferred).
* Strong communication skills and a passion for leadership.
* Ability to work evenings and weekends.
* Flexibility to work at multiple locations and willingness to accept placement within 20 miles of the training store.
* Availability for the duration of the program and ability to provide your own transportation for the 2-week Rack rotation.
* Comfortable with selling and excited to meet and exceed sales goals.
What's Next?
* Interviews: January - Mid-February
* Program runs: March 23 - May 15 (through May 1 for current Nordstrom employees)
Upon successful completion, you'll be eligible for an Assistant Department Manager role at a Nordstrom or Nordstrom Rack within 20 miles of the training store. Permanent placement at the training store is not guaranteed.
We've got you covered…
Our employees are our most important asset and that's reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
* Medical/Vision, Dental, Retirement and Paid Time Away
* Life Insurance and Disability
* Merchandise Discount and EAP Resources
A few more important points...
The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at ******************
Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ's for relevant information and guidelines.
2022 Nordstrom, Inc
Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.
Applications are accepted on an ongoing basis.
Pay Range Details
The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations.
Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.
$16.35 - $16.35 Hourly
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: ************************************************************************
At Nordstrom, the commission most selling employees receive varies based on the merchandise they sell. Apparel, shoes, and accessories sales typically range from 3% to 14.5%. The commission Beauty and Men's Fragrance sales roles typically receive is 3%.
$16.4-16.4 hourly Auto-Apply 13d ago
Retail Loss Prevention Lead
Dick's Sporting Goods 4.3
Nashua, NH job
At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.
If you are ready to make a difference as part of the world's greatest sports team, apply to join our team today!
OVERVIEW:
ROLE RESPONSIBILITIES:
The Loss Prevention Lead serves primarily to mitigate and reduce losses through the deterrence of external theft and the execution of key operational programs. The LP Lead will model customer engagement behaviors to detect and deter shoplifters and provide service to all customers. LP Lead will also act in compliance with the Company policy “Engaging Law Enforcement” when all attempts at service do not deter theft. Assists in monitoring store compliance with policies related to safety, operational controls and Merchandise Expose Standards (MES) execution. LP Lead may also assist in external/internal investigations, as well as promoting store awareness around addressing theft and operational controls.
Internal and External Theft Deterrence and Awareness
Monitors customer and teammate traffic in the store for potential theft activity while following Company standards of dress code, addressing concerning behaviors typically attributed to shoplifting activity or internal theft.
Completes detailed and accurate incident reports in LPMS for all recoveries, shoplifting events, and grab & go activity. Follows-up with local authorities for after the fact external case resolution and prosecution.
Create an inclusive in store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect.
Requires 100% ability to walk sales floor, stockrooms and office areas during duration of shift.
Ability to deescalate incidents involving confrontation by Athletes exhibiting concerning behavior.
Management of Loss Prevention Programs
Support, promote and actively demonstrate company values related to customer engagement.
Provide ad hoc support for the general needs of the business as necessary.
Participates in Shrink Coach meetings, new hire orientation and conduct frequent training sessions with store teammates.
May assist store Shrink Coach with execution of Shrink Business Plan on a limited basis.
Conducts MES sweeps, fitting room checks and safety standards when athlete traffic is slow.
Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.
TEAMMATE TRAITS:
Our Leadership Competencies set the bar of what great people leaders look like. They define the behaviors of leaders that can drive the business and build great talent. Here are the competencies we expect from our Store leaders:
Ensures Accountability
Customer-Focus
Collaborative
Instills Trust
Decision-Quality/Decision-Making Abilities
Action-Oriented
Engagement Driver
Talent Developer
Effective Team Building Skills
Plans & Aligns
QUALIFICATIONS:
1- 3 years of prior LP or educational experience in Loss Prevention preferred
#DSGT2
VIRTUAL REQUIREMENTS:
At DICK'S, we thrive on innovation and authenticity. That said, to protect the integrity and security of our hiring process, we ask that candidates do not use AI tools (like ChatGPT or others) during interviews or assessments.
To ensure a smooth and secure experience, please note the following:
Cameras must be on during all virtual interviews.
AI tools are not permitted to be used by the candidate during any part of the interview process.
Offers are contingent upon a satisfactory background check which may include ID verification.
If you have any questions or need accommodations, we're here to help. Thanks for helping us keep the process fair and secure for everyone!