How to hire a global service manager

How to hire a global service manager, step by step

Here's a step-by-step global service manager hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a global service manager job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new global service manager
• Step 8: Go through the hiring process checklist

What does a global service manager do?

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1. Identify your hiring needs

   The global service manager hiring process starts by determining what type of worker you actually need. Certain roles might require a full-time employee, whereas part-time workers or contractors can do others.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A global service manager's background is also an important factor in determining whether they'll be a good fit for the position. For example, global service managers from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   This list shows salaries for various types of global service managers.

   Type of Global Service Manager	Description	Hourly rate
   Global Service Manager	Computer and information systems managers, often called information technology (IT) managers or IT project managers, plan, coordinate, and direct computer-related activities in an organization. They help determine the information technology goals of an organization and are responsible for implementing computer systems to meet those goals.	$37-74
   Information Technology Director	An information technology (IT) Director is a professional responsible for the management, strategy, and execution of an organization's IT infrastructure. He/She supervises a team of workers while working with the organization's management and external vendors and advisors... Show more	$46-94
   Vice President Of Information Technology	A Vice President Of Information Technology supervises an organization's technology initiatives, IT changes, and updates to all projects. They also identify and propose new information technologies and systems to improve business processes and decision-making.	$52-111

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Project Management
   • Service Delivery
   • Portfolio
   • Professional Services
   • Process Improvement
   • Payroll
   • HR
   • Taxation
   • Cloud
   • Infrastructure
   • Client Facing
   • Financial Performance
   • Treasury
   • Service Offerings

   Check all skills

   Responsibilities:

   • Lead day to day ITIL service/operations management and supplier management.
   • Manage development and implementation of enterprise sales platform including customer account portals, marketing automation and CRM tools.
   • Work closely with QA to develop use cases, review test results, and track bugs.
   • Define, implement and improve cross-functional QA processes, associate tools and implements relates systems as required.
   • Cloud systems security assessments and engineering.
   • Establish customer ITIL processes, improving operational effectiveness.

   More global service manager duties

3. Make a budget

   Including a salary range in your global service manager job description is one of the best ways to attract top talent. A global service manager can vary based on:

   • Location. For example, global service managers' average salary in hawaii is 53% less than in new york.
   • Seniority. Entry-level global service managers 50% less than senior-level global service managers.
   • Certifications. A global service manager with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in a global service manager's salary.

   Average global service manager salary

   $109,987yearly

   $52.88 hourly rate

   ---

   Entry-level global service manager salary

   $77,000 yearly salary

   Updated January 21, 2026

   Average global service manager salary by state

   Rank	State	Avg. salary	Hourly rate
   1	New York	$135,211	$65
   2	California	$134,677	$65
   3	Pennsylvania	$133,121	$64
   4	New Jersey	$125,139	$60
   5	Nevada	$124,394	$60
   6	Massachusetts	$122,659	$59
   7	Washington	$122,623	$59
   8	Maryland	$120,576	$58
   9	Connecticut	$118,889	$57
   10	Wisconsin	$111,119	$53
   11	District of Columbia	$110,844	$53
   12	Virginia	$109,488	$53
   13	Oregon	$109,162	$52
   14	North Carolina	$104,339	$50
   15	South Carolina	$104,116	$50
   16	Utah	$99,871	$48
   17	Georgia	$99,774	$48
   18	Texas	$99,257	$48
   19	Florida	$98,509	$47
   20	Indiana	$96,268	$46

   Average global service manager salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Citi	$138,704	$66.68	7
   2	Accenture	$126,719	$60.92	78
   3	Agilent Technologies	$122,503	$58.90	2
   4	BNP Paribas	$122,380	$58.84	1
   5	UBS	$121,717	$58.52	4
   6	LogRhythm	$120,650	$58.00
   7	Microsoft	$119,816	$57.60	31
   8	HSBC Bank	$118,104	$56.78	4
   9	Mars	$117,295	$56.39	3
   10	T.Y. Lin International	$116,666	$56.09	2
   11	General Motors	$114,263	$54.93
   12	PerkinElmer	$113,855	$54.74	4
   13	Carl Zeiss Meditec, Inc.	$113,038	$54.35
   14	Walmart	$112,404	$54.04	27
   15	Nike	$112,132	$53.91	7
   16	Grant Thornton	$112,116	$53.90	2
   17	Cisco	$112,058	$53.87	5
   18	Ernst & Young	$111,733	$53.72	1,025
   19	Colgate-Palmolive	$110,843	$53.29	2
   20	Deloitte	$110,677	$53.21	300

4. Writing a global service manager job description

   A job description for a global service manager role includes a summary of the job's main responsibilities, required skills, and preferred background experience. Including a salary range can also go a long way in attracting more candidates to apply, and showing the first name of the hiring manager can also make applicants more comfortable. As an example, here's a global service manager job description:

   Global service manager job description example

   Job DescriptionWe are currently searching for Software Engineers / Software Developers at all levels for a leading Telecoms software vendor. The business is around 2000 people and is looking to scale to 1 billion USD in revenue over the next 4 years. It's an exciting time to be joining the journey!The client is a leading provider of Telecom analytics solutions for roaming, core network, security, risk management, domestic and international connectivity testing, and customer intelligence. More than 1,000 customers rely on their platform, which provides advanced analytics solutions, allowing customers to connect deep network and operational intelligence with real-time actions that increase revenue, improve customer experience and reduce costs.Headquartered in the West Coast of the USA, my client has 25 offices in several countries, covering America, Asia, Africa, Europe and Oceania. This is an opportunity to join the leadership team with the charter of running the global managed services team, with clear focus on growing the MS & Recurring Revenue globally.Title: Senior Director – Global Managed ServicesResponsibilities & Deliverables:
   • Functional understanding to lead & grow Recurring Revenue business.
   • Drive the Managed Services team at my client to strengthen the MS engagements with the customers
   • Ensure Managed Services Revenue is on track and grow it further
   • Incorporate operational efficiencies within the MS team to improve the performance & ROI
   • Ability to engage with key customer sponsors, understand their needs and organize the team to deliver effectively
   • Knowledge of Telecom domain and experience in either one of domain like Roaming, Testing, Revenue Assurance, Fraud Management or Security
   • Could look at large data sets and identify areas of improvement
   • Ability to manage large globally distributed team Educational Qualification:
   • BE. / B.Tech., M.E./M. Tech. or M. Sc. in Computer Science or any related qualification.Work Experience:
   • 18+ years of experience in Telecom industry with atleast last 10 years in running MS business
   • Proven record to have consistently delivered solutions to clients to achieve a win-win business outcome.
   • Experienced and successful in cultivating excellent customer relationships.Please ignore the salary levels mentioned in the advert; the role will pay accordingly to attract the best talent in whatever location they are in

   Copy this example

   

5. Post your job

   To find the right global service manager for your business, consider trying out a few different recruiting strategies:

   • Consider internal talent. One of the most important sources of talent for any company is its existing workforce.
   • Ask for referrals. Reach out to friends, family members, and current employees and ask if they know or have worked with global service managers they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit global service managers who meet your education requirements.
   • Social media platforms. LinkedIn, Facebook and Twitter now have more than 3.5 billion users, and you can use social media to reach potential job candidates.

   Post your job online:

   • Post your global service manager job on Zippia to find and recruit global service manager candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   To successfully recruit global service managers, your first interview needs to engage with candidates to learn about their interest in the role and experience in the field. You can go into more detail about the company, the role, and the responsibilities during follow-up interviews.

   It's also good to ask about candidates' unique skills and talents. You can move on to the technical interview if a candidate is good enough for the next step.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new global service manager

   Once you've decided on a perfect global service manager candidate, it's time to write an offer letter. In addition to salary, it should include benefits and perks available to the employee. Qualified candidates may be considered for other positions, so make sure your offer is competitive. Candidates may wish to negotiate. Once you've settled on the details, formalize your agreement with a contract.

   It's also important to follow up with applicants who do not get the job with an email letting them know that the position is filled.

   After that, you can create an onboarding schedule for a new global service manager. Human Resources and the hiring manager should complete Employee Action Forms. Human Resources should also ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc., and that new employee files are created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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