Help desk analyst jobs in Bradenton, FL - 825 jobs

This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.

Overview: The Technical Product Support Analyst II will respond to inbound customer requests (phone, email, chat) to provide technical assistance on Inovalon's supported products. The position will provide support for application software, operating systems and integrated 3rd party products to customers and vendors. Manages progress toward resolution and documents customer communication throughout the "life-cycle" of a reported issue. Duties and Responsibilities: Answer inbound customer requests via telephone, email or chat or any additional method of inbound communication; demonstrate proficiency with all internal tools. Outbound calls and meetings also included; Contact and interface for customers regarding support, troubleshooting and problem resolution; Resolve technical support issues for Inovalon supported products within identified timeframes with a focus on first call resolution; Identify beneficial product opportunities for existing customers and communicate to sales team via workflow process; Ability to deescalate customer's and resolve customer technical escalations; Create knowledge articles to assist department in resolving known customer issues; Document all activities with customers in CRM per defined process and procedures; Resolve open cases within specified guidelines; Elevate issues following escalation procedure timely and as appropriate; Other duties as assigned; Maintain compliance with Inovalon's policies, procedures and mission statement; Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon's Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position; and Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of Employer. Job Requirements: Minimum of 2 years' experience in customer service; Experience with MS Office Products; Experience multi-tasking in a fast paced, detail-oriented environment; Experience working independently; Experience working with cross-functional teams; Experience with problem-solving; Knowledge working with Problem Management, Records Management ticketing system (Salesforce); Minimum 3 years' experience in a call center environment with high volume of transactions is preferred; Experience in Healthcare IT industry or medical billing experience is preferred; Experience in Software Technical Support is preferred; Healthcare EDI Knowledge (ANSI 835, 837, 270/271) is preferred; Experience with using and supporting Software as a Service (SaaS) is preferred; Experience using multiple Operating Systems such as Linux and Windows a plus; and Experience organizing and managing workload efficiently and prioritizing projects is preferred. Education: High School Graduate or General Education Degree (GED) is required; Associate degree is preferred. Physical Demands and Work Environment: Sedentary work (i.e. sitting for long periods of time); Exerting up to 10 pounds of force occasionally and/or negligible amount of force; Frequently or constantly to lift, carry push, pull or otherwise move objects and repetitive motions; Subject to inside environmental conditions; and Travel for this position will include less than 5% locally usually for training purposes.

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

Description IT Tier 1 Helpdesk Agent At Dex Imaging, we're all about smart technology, great people, and solutions that actually work. As a national leader in document handling and managed IT services, we take a vendor-agnostic approach so we can always deliver the best tools for the job. With offices across the U.S. and our own innovative tech products, we're growing fast and we want you to grow with us. We're looking for a Tier 1 IT Helpdesk Agent who enjoys problem-solving, learning new tech, and helping people get back to work quickly. You'll be the friendly first point of contact for internal teams and managed IT clients, handling everyday tech issues and building a strong foundation for your IT career. What You'll Be Doing Be the go-to person for IT help via phone, email, and ticketing system Troubleshoot hardware, software, and network issues using smart questions and diagnostic tools Support audio and video setups in conference rooms (yes, you'll save meetings) Keep tickets moving and resolved within 24-48 hours Help users connect to networks, VPNs, and wired connections Install, update, and maintain software and devices Follow best practices for security, processes, and documentation Jump in on other projects as needed, we're a team What We're Looking For Clear and friendly communication skills-you can explain tech without the jargon Adaptable mindset and willingness to learn new tools and systems Ability to juggle multiple tasks and stay organized Strong problem-solving and decision-making skills Comfortable working independently and as part of a team Basic technical troubleshooting skills and curiosity to learn more Bonus Points If You Have A high school diploma or GED (required) Technical education or 2+ years of IT helpdesk experience CompTIA A+ certification Experience with: Windows, mac OS, Google Workspace, and Microsoft 365 Mac and PC hardware, printers, scanners, and mobile devices Endpoint security or desktop protection tools Perks & Benefits Paid time off starts accruing after 90 days Health benefits & 401(k) eligibility after 60 days Medical, Dental, Vision, and Life Insurance Paid holidays A supportive team environment with room to learn and grow If you're early in your IT career (or ready for your next step) and want to work somewhere that values curiosity, teamwork, and growth-Dex Imaging could be a great fit DEX Imaging is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state, or local law. DEX Imaging promotes affirmative action for minorities, women, disabled persons, and veterans.

Why it's worth it: Join our dynamic cybersecurity team as an Associate Technical Support Analyst and play a critical role in delivering world-class technical support to GreyMatter Digital Risk Protection end users, helping to safeguard our clients from digital threats. If you are passionate about cybersecurity, cyber threat intelligence and working directly with clients to achieve maximum value from ReliaQuest's cutting-edge cybersecurity solutions, this role is a unique opportunity to thrive in a challenging yet rewarding environment which provides tangible skills and experience needed for a career in cybersecurity. The everyday hustle: Act as the main point of contact for all inbound queries, issues and requests associated with the ReliaQuest GreyMatter Digital Risk Protection platform. Deliver excellent support and best practice guidance to end users, helping clients achieve maximum value from our product. Efficient troubleshooting and successful resolution of technical support issues. Manage relationships with clients and internal teams including Product, Engineering and Customer Success to deliver effective resolutions. Engage in effective communication with various entities to facilitate the takedown of fraudulent or impersonating domains, social media profiles and mobile applications violating relevant regulations or policies. Communicate with clients to gather evidence necessary for successful digital content and domain takedowns. Documentation and reporting of findings and updates relevant to digital content takedowns, ensuring accuracy and efficiency. Develop and maintain an up to date, deep working knowledge of our product and service. Stay informed about the changing cyber threat landscape, regulations and industry best practices associated with cyber threat intelligence and digital content removal. Do you have what it takes? 1 or more years of experience in at least one of the following: Technical Support, Computer Networking, IT, Customer Success, Technical Consulting, digital content removal or a B2B technical client services role. Experience working with Enterprise clients across multiple time-zones. Bachelors (or higher) degree in a relevant field e.g. cybersecurity, computer science, or intelligence is desirable but not essential. Candidates with equivalent professional experience or qualifications are invited to apply. Exceptional English communication skills, both written and verbal, with the ability to articulate complex technical issues clearly and concisely. Comfortable engaging directly with clients daily, capable of effectively overcoming objections and professionally addressing client concerns. Excellent workload management skills, focusing time where most value can be delivered whilst balancing competing requirements. Ability to adapt to a fast-paced, dynamic work environment and learn new products efficiently while you work. Detail oriented with excellent problem solving and analytical skills. Must demonstrate a positive attitude to work, great energy, and effort. Must be adaptable, focussed, accountable and helpful. Familiarity with the cybersecurity threat landscape, knowledge of internet infrastructure, domain registration processes and/or digital content takedowns is highly desirable but not essential. What makes you uncommon? Specific experience using Service Now or equivalent software to manage communication with clients. Specific experience using JIRA to manage technical escalations to internal teams. Professional qualifications relating to cybersecurity, threat intelligence, internet technologies, technical support, open-source intelligence (OSINT), customer success or direct professional experience with any of these.

Why MCR Health? A career at MCR Health offers exciting opportunities with one of the largest Healthcare companies in the areas we serve. Now, more than ever, we are looking for exceptional people to support our passion to provide "Exceptional Care to Everyone, Every Time" and to support our Mission to serve everyone. Whether you are providing direct patient care or in other areas of our Company, you can find a home here. We invite you to be part of our community where you can grow your career and serve with your heart. In our time of growth, we are seeking a Help Desk Technician. Work Location(s): Bradenton, FL As part of this role, you will: * Log all requests for assistance (tickets) in the Help Desk Database (BOSS Helpdesk) * Provide technical computer assistance (diagnose and apply recommended solution) to users or escalate tickets to appropriate I.T. staff * Report urgent problems to the I. T. staff immediately * Manage Help Desk calls/emails to resolution * Provide technical telephony assistance to users * Responsible for maintaining a documentation library of all processes and procedures (provided by I. T. staff) * Respond to all work-related communications (letters, emails, voicemail) promptly * Minimum of a High School Diploma or GED equivalent * Proficient in the use of Microsoft Office products

Surrogacy gives you the opportunity to make an extraordinary impact in someone's life while strengthening your own family's future. Whether you are a stay-at-home mom looking to supplement your household income or plan to continue working, surrogacy allows you to support a deserving individual or couple on their journey to parenthood while being fully supported throughout the process. If you are emotionally, physically, and financially stable, have strong communication skills, and feel called to help create a family, this could be a meaningful and rewarding path forward. Choose your own Intended Parent match Immediate matches available Choose the compensation package that is right for you About Inclusive Surrogacy Inclusive Surrogacy's mission is to uplift and empower aspiring parents by making the surrogacy journey accessible, supportive, and financially attainable. As a boutique agency, Inclusive Surrogacy provides highly personalized guidance so every surrogate and intended parent receives dedicated attention, compassion, and care. The agency is committed to creating a welcoming and inclusive path to parenthood that honors individual journeys and celebrates diverse families. Surrogates receive ongoing support and are empowered to make informed decisions, including selecting the compensation package that best reflects their needs, comfort, and value. Surrogate Qualifications Women ages 21 to 43 Must have given birth to at least one child in your care Uncomplicated pregnancies and deliveries with OB/GYN approval to become pregnant Living in a stable and supportive environment U.S. citizen or permanent resident Healthy, non-smoking lifestyle; drug- and vape-free No felony convictions Willing to sign HIPAA and legal agreements (attorney consultation provided) Not receiving government financial assistance such as food stamps, housing aid, or cash assistance No prior surrogacy experience required Pre-Pregnancy Benefits All IVF-related travel expenses covered for you and a companion, including childcare, lost wages, meals, and travel 300 dollar monthly allowance after contracts are signed 500 dollar start-of-medication fee 1,000 dollars per transfer attempt paid immediately Independent legal counsel provided at no cost Personal escrow advocate to ensure timely payments 4,000 dollars or more in expected pre-pregnancy benefits Benefits During Pregnancy 24/7 coordinator support 300 dollars per month wellness allowance for singleton pregnancies

Data Age Business Systems, Inc. is the pre-eminent industry leader in financial transaction software in the nation. This is a great opportunity with an established, highly successful Software Company with a success track record spanning 30 years! Data Age offers the industry's leading product and service within the Collateral Loan and Money Services Business industry with over 3,000 clients via their flagship product PawnMaster. This position will be based at the corporate office in Clearwater, FL. Summary: The Technical Support team member will be responsible for technical phone support for end users by performing the duties listed below. Duties and Responsibilities: Responsible for software application technical and phone support, basic computer hardware and Microsoft Windows Operating Systems, as well as networking essentials. Maintains strong technical support communications and works directly with customers on a regular basis. Responsible for maintaining highest level of customer service at all times with clients. Responsible and accountable for proper problem resolution and follow up. Documents and tracks IT communication problems to ensure timely and complete resolution. Conduct follow-up calls to clients when necessary.

Hiring Company: Delicatessen Services Co., LLCOverview:The BTS Technical Support Specialist III serves as the Subject Matter Expert (SME) for all processes, procedures, and technical support for the Service Desk. As such, this individual, having demonstrated in-depth experience, capability and judgment, will serve as the escalation point for issues within our Enterprise Environment.Job Description: Essential Duties and Responsibilities Installs, modifies, configures, and repairs computer hardware and software systems, and provides Tier, I, II, and III technical assistance to system users and technical peers. Perform oversight and administration of ITSM Tools, accuracy of information in ticketing system, and compliance to current & future KPI's, Performance Metrics, Incident Queue Management & Problem Management (RCA) in ITSM Tool. Installs, configures, troubleshoots, and upgrades computer-related production equipment, end user computing devices, mobile devices, telephony devices, conference room hardware, focusing on Continuous Improvement, Innovation, and supporting Technical & Functional Testing of new technologies. Administration, Management, and Monitoring of Telephony & Voicemail Systems. Performs Tier I/II/III Support and troubleshoots/resolves Incidents or Problems related to telephony and voicemail systems. Installs and maintains extensions, phone lines, and fax devices as needed. Acts as liaison between equipment vendors and the company. Ensures workarounds and permanent fixes are documented and communicated to Service Desk Specialists. Creates, Updates, and maintains Standard Operating Procedures, How To Documents and Work Instructions at the direction and/or request of the IT Service Support Supervisor, IT Systems Support Manager, or Director. Reviews documentation for accuracy and integration into Knowledge Management System. Performs administration and integration of local area network(s) (LAN) and wireless local area networks (WLAN), under the direction of the IT Service Support Supervisor, , Director, and/or Network & Security Team. Implements, Maintains, & Supports any future electronic or technical systems as may be required. Installs, configures, monitor's, troubleshoots, and maintains stand-alone/network printers and/or Multi-Function Devices. Installs, configures, supports, provides guidance for standard or specific software packages, such as operating systems, standard applications that include but are not limited to Microsoft Office Suite Applications, O365, Edge or On-Prem applications, SaaS applications, LP Vendor Systems Support, ERP applications, or custom applications, etc. Instructs users in use of equipment, software, and manuals, including one on one training, and the creation of value-added documentation. Provides additional and continued training as need in support of integrated hardware & software systems. Performs infrastructure troubleshooting to isolate and diagnose common network related problems, creates relevant documentation, such as network diagrams and maintains accuracy of data in IPAM Tool or relevant management systems. Support IT Technical & IT Operations Team in continued expansion and ongoing support of Infrastructure & Server Equipment, including but not limited to UPS, Servers, Switch Gear, Storage, etc.. Installs and troubleshoots wiring as required for local area network and telephony systems, including isolated or segmented networks. Monitor functioning of equipment, including mobile devices, to ensure systems operation & function within compliance with OEM specifications. Site administration of the local and enterprise CMDB, documentation and allocation of assets within the asset lifecycle. Perform or Assist in the Preventive Maintenance on computers, & printing devices, peripherals, etc. Administration & Monitoring of Incident Management & Request Fulfillment queues in ITSM Tool, focusing on continuous improvement and emphasis on root cause analysis. Education and Experience High School Diploma Required; Associates/Bachelor's Degree Preferred One (3) to three (5) years of proven experience in a Manufacturing or Distribution environment. Support of ERP/MSC preferred. A+ Certification or equivalent Network + CCENT Certifications and/or equivalent ITIL Foundations or Equivalent Certification a plus Additional Responsibilities Additional responsibilities as directed by the BTS Service Support Supervisor, BTS Service Support Manager, Director, Automation and BTS, and IT Leadership. Work Environment Ability to work various hours, including 2nd/3rd shift & weekends. Work schedules vary based on needs: will include extended hours and weekend work. Ability to work in confined areas, ceilings, and attic spaces to run wire for system integration or telecommunications. Ability to lift up to 50 lbs. in order to move and/or install necessary equipment. Ability to work in high temperature areas (attic space) for prolonged periods. Willing to travel if necessary for training & on-site systems support. Willing to be included in the on-call support rotation. This is a Work From Office position. Location:Sarasota, FLTime Type:Full time Department:Management Information Systems

Location: St. Petersburg, FL Full-Time, On-Site Hourly Range: $22.85 $24.05/hour Who We Are RCG is a fast-growing federal contracting firm proudly Certified as a Great Place to Work. We are committed to fostering a culture of innovation, inclusion, and excellence. At RCG, we deliver technology and mission support services that help government agencies succeed. We are currently seeking a Help Desk Specialist Tier II to support an ongoing federal government contract in St. Petersburg, FL. Please note: all candidates must be a U.S. Citizen or Permanent Resident and hold or be able to hold a current Public Trust and DoD 8570compliant certification(s). The successful candidate will receive a contingent offer based on the outcome of a government background check. This may take several weeks, and the candidate cannot begin actual employment until the background check is successfully completed. The Opportunity This role is ideal for an experienced IT support professional capable of handling complex desktop, networking, and conferencing technologies in a fast-paced, high-visibility environment. The Tier II Help Desk Specialist provides hands-on, desk-side, and remote technical support while supporting onsite and offsite events, conferences, and daily IT operations. This position requires strong customer service skills, technical depth, and the ability to perform effectively under pressure. What Youll Do * Manage Active Directory (AD) user and computer accounts, BitLocker encryption policies, and user account requests. * Perform hardware and software installation, break/fix support, deployments, and desk-side support. * Support conference rooms and multimedia equipment onsite. * Set up, support, and troubleshoot hybrid meetings using Google Meet, Microsoft Teams, Cisco Webex, Zoom, and GoToMeeting. * Maintain conference room equipment including projectors, TVs, cameras, PDUs, and specialized conferencing hardware. * Provide IT support via phone, chat, text, email, and create self-help guides. * Use BeyondTrust Remote Support Software to provide end-user remote support. * Set up and troubleshoot PC and Mac hardware, operating systems, and peripherals. * Guide customers through installing applications, software, and computer peripherals. * Identify, share, and implement process improvements. * Troubleshoot issues, test fixes, and provide post-resolution follow-up. * Support onsite activities such as special events, conferences, meetings, and asset inventory. * Support offsite activities such as special events, conferences, and meetings as needed. * Log and track customer requests using service desk management systems such as Zendesk and Jira IT Service Management. * Maintain IT equipment stock and inventory. * Escort IT vendors onsite as required. * Provide Commercial Off-The-Shelf (COTS) application support. * Assist with desktop operating system security vulnerability updates. * Participate in team meetings. * Follow established IT protocols and procedures to: * Create Active Directory user and computer accounts * Join computers to Active Directory * Create email accounts * Provision iOS devices and new computers * Enable Microsoft BitLocker * Configure DoD Common Access Cards (CAC) * Configure Cisco VPN * Onboard and offboard personnel * Create WebEx and Google Meet meetings Required Qualifications * Minimum two (2) years of experience providing IT support, including complex desktop, networking, and general server issues. * Strong IT customer support experience required. * Experience supporting Mac and PC (Dell) hardware and operating systems. * Working knowledge of Microsoft Windows Active Directory Users and Computers. * Understanding of basic computer networking concepts. * Ability to work cooperatively in a multidisciplinary team environment and establish professional working relationships. * Ability to identify technical challenges and communicate resolutions clearly and concisely. * Excellent written and verbal communication skills in English. * Strong organizational skills. * Ability to work effectively in a high-stress environment. Preferred Education & Certifications * Degree in Information Technology or equivalent education and experience. * DoD 8570compliant certification(s) (required to obtain within 6 months of hire if not already held). Physical Demands The physical demands described here are representative of those required to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. EEO Statement RCG, Inc. does not discriminate against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on race, color, religion, sex, sexual orientation/gender identity, or national origin

Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation. As a Technology Support II team member in the Commercial & Investment Bank, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement. **Job responsibilities** + Serve as the escalation point of contact, leveraging strong product knowledge to support the Payments Solution Center, Service teams, and other internal partners, with a particular focus on Managed File Transfer Services + Provide direct assistance to our Client Onboarding and Service Solution Center analysts, addressing complex questions and escalations via phone, email, and chat. + Present research, options ,and explanations directly to our external clients via video conferencing tools such as Zoom and Microsoft Teams + Act as a point of contact during Major Incidents, collaborating with the Global Incident Management team and other partners to communicate client, product, and helpdesk impacts + Communicate with senior leadership regarding Incidents and priority client issues + Represent the Payments Solution Center in meetings with clients and internal partners, including client calls, business reviews, root cause analysis (RCA) discussions, and project meetings + Analyze service cases and collaborate with stakeholders to prevent potential escalations and recurrence of previous issues. + Contribute expertise to the development of new support documentation, along with updating existing documentation + Collaborate on future work streams to add additional Solution Center support teams within the Solution Center Escalations team **Required qualifications, capabilities, and skills** + 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services + Strong Oral and Written Communication + Strong meeting facilitation and influencing skills + Strong Problem-Solving Skills/Critical Thinking Skills/Decisive and Detail Oriented + Understanding of Corporate Treasury Management, Payment Processing, and Reconciliation + Working knowledge of Microsoft Operating System and Office Suite + Able to Effectively Multi-Task in a fast-paced environment , with effective Time Management and Organizational Skills + Demonstrates technical fluency and an ability to learn and understand new technical concepts and products **Preferred qualifications, capabilities, and skills** + Fluency in a 2 nd language (Spanish) + Experience working with Client Relationship Management tools + Experience working in Digital Channels connectivity, with an understanding of concepts including SFTP, PGP, AS2, ISO 20022 , and Partner Key Management + Experience working in the Banking/Fintech Industry, with an understanding of concepts including ACH, FedWire, Real Time Payments, and Cash Reporting JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description Hello, My name is Shubham and I'm a Recruitment specialist at Artech, the #1 largest women-owned IT staffing firm in the US. We are constantly on the lookout for professionals to fulfil the staffing needs of our clients, and we currently have a job opening that may interest you. Please find below, summary of the position. If you are currently not in the job seeking market, feel free to refer this position to someone you may know to be a fit. However, should this position be of interest to you, please send me your resume or contact me directly Job Title: Deskside Support Representative Distributed Client Services Job ID: # S2L5DY Location: TAMPA ,FL 33609 Duration: : 1 year (with possible extension) Candidates should be able to diagnose and remedy complex Microsoft OS problem tickets, configure and install common applications and install/remove desktop PCs and monitors. Remote take-over skills a plus. Must have good verbal and written skills, as well as ability to interact positively with clients. The support platform is Microsoft OS including Win7 and some Win10 (piloting). OS troubleshooting, imaging, and builds. Outlook PST files. Additional Information For more information, Please contact Shubham ************

As a Help Desk Specialist at Ardoor HQ, you will be the first line of support for staff across the organization. You will handle incoming IT requests, resolve day-to-day technical issues, and escalate more complex problems to senior IT staff as needed. This position is designed for someone with strong customer service skills, solid troubleshooting abilities, and a desire to grow within the IT field. Your primary responsibility is to ensure that employees have the technical support they need to remain productive. --- Responsibilities · Serve as the first point of contact for staff seeking IT support via phone, email, or ticketing system. · Provide technical assistance for hardware, software, and peripheral issues. · Install, configure, and maintain end-user devices (laptops, desktops, printers, mobile devices). · Troubleshoot and resolve problems with Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive). · Assist with onboarding and offboarding of employees, including setting up accounts, email, and access permissions. · Support password resets, user access requests, and basic Active Directory functions. · Escalate advanced technical issues to System Administrators or IT leadership. · Document issues and resolutions within the helpdesk ticketing system. · Assist with office network troubleshooting under the guidance of senior IT staff. · Provide basic training to users on IT systems and best practices. · Contribute to maintaining IT inventory and asset tracking. Requirements Education & Certifications: - Associate's degree in IT, Computer Science, or related field preferred (or equivalent work experience). - CompTIA A+, Network+, or Microsoft Fundamentals certifications a plus. Experience: - 1-3 years of experience in a help desk or technical support role. - Familiarity with Microsoft 365 applications and administration. - Strong working knowledge of M365 Admin, Azure/Intune, SharePoint, Microsoft & Windows operating systems, products, applications, and hardware/software troubleshooting techniques. - Basic knowledge of networking fundamentals (Wi-Fi, switches, VPNs). - Experience with Windows and mac OS environments. - CINC Systems ERP experience a plus. Core Skills: - Strong troubleshooting and problem-solving skills. - Excellent communication and customer service skills. - Ability to manage multiple support requests simultaneously. - Detail-oriented with strong documentation habits. - Eagerness to learn and grow into more advanced IT roles. --- Why Join Ardoor Ardoor is a private equity-backed parent company leading the transformation of association management through advanced technology and best-in-class operations. As a Help Desk Specialist, you will gain hands-on experience with enterprise IT systems, build foundational technical skills, and be part of a collaborative team working to support a rapidly growing organization.

Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation. As a Technology Support II team member in the Commercial & Investment Bank, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement. Job responsibilities Serve as the escalation point of contact, leveraging strong product knowledge to support the Payments Solution Center, Service teams, and other internal partners, with a particular focus on Managed File Transfer Services Provide direct assistance to our Client Onboarding and Service Solution Center analysts, addressing complex questions and escalations via phone, email, and chat. Present research, options ,and explanations directly to our external clients via video conferencing tools such as Zoom and Microsoft Teams Act as a point of contact during Major Incidents, collaborating with the Global Incident Management team and other partners to communicate client, product, and helpdesk impacts Communicate with senior leadership regarding Incidents and priority client issues Represent the Payments Solution Center in meetings with clients and internal partners, including client calls, business reviews, root cause analysis (RCA) discussions, and project meetings Analyze service cases and collaborate with stakeholders to prevent potential escalations and recurrence of previous issues. Contribute expertise to the development of new support documentation, along with updating existing documentation Collaborate on future work streams to add additional Solution Center support teams within the Solution Center Escalations team Required qualifications, capabilities, and skills 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services Strong Oral and Written Communication Strong meeting facilitation and influencing skills Strong Problem-Solving Skills/Critical Thinking Skills/Decisive and Detail Oriented Understanding of Corporate Treasury Management, Payment Processing, and Reconciliation Working knowledge of Microsoft Operating System and Office Suite Able to Effectively Multi-Task in a fast-paced environment , with effective Time Management and Organizational Skills Demonstrates technical fluency and an ability to learn and understand new technical concepts and products Preferred qualifications, capabilities, and skills Fluency in a 2 nd language (Spanish) Experience working with Client Relationship Management tools Experience working in Digital Channels connectivity, with an understanding of concepts including SFTP, PGP, AS2, ISO 20022 , and Partner Key Management Experience working in the Banking/Fintech Industry, with an understanding of concepts including ACH, FedWire, Real Time Payments, and Cash Reporting

Akkodis is seeking an Event Technology Support Specialist for a Contract job with a client in Tampa, FL. This role requires weekly nationwide travel and strong hands‑on experience supporting live events, technology setups, AV systems, and walk‑in IT support. The ideal candidate will be highly customer‑facing, adaptable, and experienced in fast‑paced environments. Rate Range: $33/hour to $35/hour; The rate may be negotiable based on experience, education, geographic location, and other factors. Event Technology Support Specialist job responsibilities include: * Validate network readiness (WiFi, wired connectivity, DHCP/DNS, switch-port checks, IP documentation). * Support onsite AV systems, conferencing platforms (Teams/Zoom/Webex), projectors, microphones, and room tech. * Provide rapid-response troubleshooting for printing, connectivity, AV, and general event technology needs. * Perform short-term office backfill: walk-in IT support, hardware replacements, printer support, and ServiceNow ticket management. Desired Qualifications: * 4-6 years of Desktop Support or Field Support experience. * Strong knowledge of network fundamentals (SSID/VLAN, DHCP/DNS, basic switch testing). * Experience supporting AV/conferencing technologies in live environments. * Ability to travel nationally every week and work evenings/weekends as event schedules require. * Experience with ITSM tools (ServiceNow preferred), asset tracking, and SLA-driven support. If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at ***************************. Pay Details: $33.00 to $35.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to ****************************************************** The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: * The California Fair Chance Act * Los Angeles City Fair Chance Ordinance * Los Angeles County Fair Chance Ordinance for Employers * San Francisco Fair Chance Ordinance Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Hiring Company: Delicatessen Services Co., LLC The BTS Technical Support Specialist III serves as the Subject Matter Expert (SME) for all processes, procedures, and technical support for the Service Desk. As such, this individual, having demonstrated in-depth experience, capability and judgment, will serve as the escalation point for issues within our Enterprise Environment. Job Description: Essential Duties and Responsibilities * Installs, modifies, configures, and repairs computer hardware and software systems, and provides Tier, I, II, and III technical assistance to system users and technical peers. * Perform oversight and administration of ITSM Tools, accuracy of information in ticketing system, and compliance to current & future KPI's, Performance Metrics, Incident Queue Management & Problem Management (RCA) in ITSM Tool. * Installs, configures, troubleshoots, and upgrades computer-related production equipment, end user computing devices, mobile devices, telephony devices, conference room hardware, focusing on Continuous Improvement, Innovation, and supporting Technical & Functional Testing of new technologies. * Administration, Management, and Monitoring of Telephony & Voicemail Systems. Performs Tier I/II/III Support and troubleshoots/resolves Incidents or Problems related to telephony and voicemail systems. Installs and maintains extensions, phone lines, and fax devices as needed. Acts as liaison between equipment vendors and the company. * Ensures workarounds and permanent fixes are documented and communicated to Service Desk Specialists. * Creates, Updates, and maintains Standard Operating Procedures, How To Documents and Work Instructions at the direction and/or request of the IT Service Support Supervisor, IT Systems Support Manager, or Director. Reviews documentation for accuracy and integration into Knowledge Management System. * Performs administration and integration of local area network(s) (LAN) and wireless local area networks (WLAN), under the direction of the IT Service Support Supervisor, , Director, and/or Network & Security Team. * Implements, Maintains, & Supports any future electronic or technical systems as may be required. * Installs, configures, monitor's, troubleshoots, and maintains stand-alone/network printers and/or Multi-Function Devices. * Installs, configures, supports, provides guidance for standard or specific software packages, such as operating systems, standard applications that include but are not limited to Microsoft Office Suite Applications, O365, Edge or On-Prem applications, SaaS applications, LP Vendor Systems Support, ERP applications, or custom applications, etc. * Instructs users in use of equipment, software, and manuals, including one on one training, and the creation of value-added documentation. Provides additional and continued training as need in support of integrated hardware & software systems. * Performs infrastructure troubleshooting to isolate and diagnose common network related problems, creates relevant documentation, such as network diagrams and maintains accuracy of data in IPAM Tool or relevant management systems. * Support IT Technical & IT Operations Team in continued expansion and ongoing support of Infrastructure & Server Equipment, including but not limited to UPS, Servers, Switch Gear, Storage, etc.. * Installs and troubleshoots wiring as required for local area network and telephony systems, including isolated or segmented networks. * Monitor functioning of equipment, including mobile devices, to ensure systems operation & function within compliance with OEM specifications. * Site administration of the local and enterprise CMDB, documentation and allocation of assets within the asset lifecycle. * Perform or Assist in the Preventive Maintenance on computers, & printing devices, peripherals, etc. * Administration & Monitoring of Incident Management & Request Fulfillment queues in ITSM Tool, focusing on continuous improvement and emphasis on root cause analysis. Education and Experience * High School Diploma Required; * Associates/Bachelor's Degree Preferred One (3) to three (5) years of proven experience in a Manufacturing or Distribution environment. Support of ERP/MSC preferred. * A+ Certification or equivalent * Network + * CCENT Certifications and/or equivalent * ITIL Foundations or Equivalent Certification a plus Additional Responsibilities * Additional responsibilities as directed by the BTS Service Support Supervisor, BTS Service Support Manager, Director, Automation and BTS, and IT Leadership. Work Environment * Ability to work various hours, including 2nd/3rd shift & weekends. Work schedules vary based on needs: will include extended hours and weekend work. * Ability to work in confined areas, ceilings, and attic spaces to run wire for system integration or telecommunications. * Ability to lift up to 50 lbs. in order to move and/or install necessary equipment. * Ability to work in high temperature areas (attic space) for prolonged periods. * Willing to travel if necessary for training & on-site systems support. * Willing to be included in the on-call support rotation. * This is a Work From Office position. Location: Sarasota, FL Time Type: Full time Department: Management Information Systems

They are a growing Managed Service Provider seeking a hybrid Service Desk Engineer to join their service delivery team supporting healthcare (orthopedic) clients. This role is ideal for a technically strong, client-facing engineer who thrives in fast-paced environments, values documentation and process, and takes pride in delivering exceptional support. As a Service Desk Engineer, you will be the primary onsite technical resource for your assigned client, working closely with internal service delivery teams to ensure stability, performance, and long-term success of the clients IT environment. You will play a critical role in troubleshooting, infrastructure improvement, documentation, and end-user satisfaction. Key Responsibilities Service Delivery & End-User Support Provide prompt, professional technical support to end users, ensuring issues are resolved within defined SLAs. Troubleshoot hardware, software, and connectivity issues across Windows and mac OS environments. Serve as the primary onsite escalation point for technical issues requiring hands-on support. Documentation & Ticketing Create, update, and maintain accurate documentation in IT Glue, including configurations, procedures, and client environments. Log, manage, and resolve support tickets using ConnectWise, ensuring thorough documentation of troubleshooting steps and resolutions. Infrastructure & Systems Support Support and maintain Microsoft 365 environments, including Exchange Online, SharePoint, OneDrive, and Teams. Perform advanced troubleshooting for Active Directory, group policy, permissions, and identity-related issues. Assist with network troubleshooting including DNS, DHCP, VPNs, and firewall-related issues. Support Windows servers and virtualized environments, escalating to senior engineers when appropriate. Client & Stakeholder Engagement Act as a trusted technical resource for the client, providing clear communication and professional guidance. Support executive and leadership users with a high level of discretion and responsiveness. Communicate risks, delays, and recommendations clearly to internal teams and client stakeholders. Projects & Continuous Improvement Participate in infrastructure upgrades, migrations, onboarding activities, and improvement initiatives. Identify recurring issues and recommend proactive solutions to improve system stability and user experience. Assist Professional Services and Account Management teams with testing and validation of new configurations. Required Experience & Qualifications 4+ years of experience in a support or systems role; MSP experience strongly preferred. Hands-on experience using ConnectWise for ticketing and service delivery. Strong documentation discipline with IT Glue or similar documentation platforms. Solid understanding of Windows operating systems, Microsoft 365, and Active Directory. Experience supporting network infrastructure and security fundamentals. Ability to work independently onsite while collaborating with remote teams. Preferred Qualifications Experience supporting mid-market or regulated environments. Exposure to server virtualization and cloud-based infrastructure. Industry certifications (CompTIA, Microsoft, Cisco) are a plus but not required. What Success Looks Like in This Role You will be the face of the MSP. Clients feel supported, informed, and confident in their IT environment. Tickets and documentation are consistently accurate and up to date. Issues are resolved efficiently with minimal escalation. The Support Engineer is viewed as a reliable, trusted technical partner by both clients and internal teams. Required Skills: Discretion Permissions Connectivity Steps Escalation Virtualization Resolutions Collaboration Stakeholder Engagement Service Delivery Ownership User Experience Accountability Onboarding Validation Active Directory Servers SharePoint Account Management Operating Systems Continuous Improvement Infrastructure Technical Support Security Troubleshooting Windows Software Documentation Testing Leadership Communication Management

FusionTek is a Managed Service Provider with offices in Kirkland, WA, Federal Way, WA, Washington, DC, and Tampa, FL. We're a tight-knit team of friendly, intelligent people focused on IT infrastructure management for small- to mid-sized businesses since 2007. We're also rapidly growing and are looking for top-tier candidates who share our four core values: We are team players, collectively working towards a common goal. We work each day with a growth mindset focused on the success of our coworkers, clients, and the company. We do the right thing with an honest and transparent approach that always puts our clients first. We take ownership of our work, always seeing it through to completion. If this opportunity excites you, we invite you to continue reading! We are looking for a Remote Help Desk Technician who is a results-oriented professional dedicated to client satisfaction and skilled in resolving technical issues. As a Remote Help Desk Technician, you will leverage your expertise in desktop operating systems and commitment to providing outstanding service to support our clients. Your daily responsibilities will include troubleshooting Windows 10 / 11 and MacOS, working with Office 365, and managing user accounts in Active Directory. Excellent communication skills are crucial, as you will often be translating technical concepts to non-technical users. If you're motivated to help end users resolve their technology challenges while expanding your own knowledge in the process, this position is for you. Here's what you'll be doing: You'll provide remote desktop and laptop support, addressing break/fix issues, application installations, and configuration of user settings. You'll also be involved in the security side of things, where you'll be tasked with investigating and remediating malware alerts and helping users enroll in MFA. You'll diligently document, track, and escalate tickets through our ticketing system and keep our documentation platform current. You'll collaborate with a talented team to deliver exceptional service to our clients, all from the comfort of your remote workspace. This position is classified as hybrid, as you will mainly work from home. However, there will be periodic visits to client sites and attendance in the office when it's necessary to collect shipments or equipment. The working hours for this position will be from 8:30 AM to 5 PM EST. Requirements Minimum of 2 years of professional IT support experience Must reside in the Tampa, FL area for onsite client support Preferred experience in an MSP/MSSP environment Working knowledge of Windows 10, Windows 11, and mac OS Proficiency with Microsoft 365 applications Familiarity with Office 365 cloud services (preferred) Knowledge of Azure and/or AWS (a plus) Strong time‑management skills and the ability to prioritize effectively Excellent verbal and written communication skills A+ and/or Network+ certifications (preferred) Experience using a ticketing system; Autotask experience is a significant advantage Ability to lift and carry up to 50 pounds Reliable internet connection and a quiet workspace for remote support Valid driver's license for onsite visits and equipment pickup Benefits At FusionTek, we truly believe our people are our most valuable asset. That's why we're proud to offer: 💰 Competitive salary: $25 - $30/hour 🎯 Quarterly bonus eligibility to reward performance 🏥 Comprehensive coverage: 90% of medical, dental, and vision insurance expenses paid 📈 401(k) plan with 4% company matching and immediate vesting 🎉 Generous time off: 8 paid holidays + 17 PTO days in your first year 📚 Educational reimbursement for certification tests and access to company-supplied training resources 📱 Monthly cell phone stipend to support your connectivity needs 🤝 Team culture: Fun events and opportunities to connect with colleagues