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  • Systems Support Specialist I

    Kern Comunity College District 4.0company rating

    Help desk analyst job in Bakersfield, CA

    Basic Function Under the direction of assigned supervisor, install and support desktops, laptops, application software, printers, computer labs and related technology for Faculty, Staff and Administrators in person, via telephone or with the use of remote access tools. Assist with the support of the college's information technology systems and applications; these systems include the voice and data networks, servers, computers, printers, software and applications used by college employees and students. DISTINGUISHING CHARACTERISTICS: The Systems Support Specialist I is distinguished from the II by a focus on servicing PCs and related equipment. Representative Duties Diagnose and troubleshoot PC related software and hardware problems. Coordinate timely resolution of and follow-up on software and hardware problems with all levels of IT resources including network, server, application, and help desk support operations. Work with hardware and software manufacturers' support in handling and if necessary escalating warranty repair and parts replacement issues. Log details of support provided in Help Desk trouble-ticketing system. Advance the use of a knowledge repository to share information among all levels of IT service and support. Develop and use workstation configuration management tools and procedures to perform software distribution, patch management, inventory management and imaging. Install, configure and support a wide variety of complex software applications that support the needs of the college faculty, staff and students. Develop, recommend and use best tools and practices for computer lab management. Develop and deploy optimized images in timely and effective manner to the campus computer labs that include a wide variety of both purchased and shareware software packages. Work with network and server support operations to setup and support effective processes (i.e. Group Policies, Login Scripts, Roaming profiles, etc...) for providing users with access to resources and determining the behavior (profile) of all computers on campus. Assist with the installation, configuration, and support of network (wired, WIFI) equipment and servers in alignment with district wide IT processes and standards. Maintain proper hardware replacement planning information to assist with forecasting the regular replacement and/or upgrading of desktop, laptop, printer and related technology assets. Receive, prioritize, and respond to Help Desk Service tickets, incoming calls, and/or e-mails regarding PC hardware and software problems. Identify chronic problems and work with Help Desk support operations in performing root-cause analysis on such problems and finding solutions for reducing or eliminating them. Receive, prioritize, and complete individual and group requests for hardware or software moves, adds, and changes. Work to identify and implement technology standards for on campus technology support or collaborate with peers across the district to develop best practices and foster continuous improvement of IT services. Provide input and recommendations on hardware specifications required to meet the computing needs of end users. Help ensure end users are aware of what hardware and software is available for their use and how to obtain support for all IT services. Work toward attainment of key support goals such an average response time, mean time to repair, end-user satisfaction and number of problems resolved within a given period. Provide brief hands-on training to users in the use of hardware and software. Maintain system documentation including configuration information for technology you are directly responsible for. Stay informed of trends in hardware and software, troubleshooting, automation technologies and other changes that could improve PC server and support. Perform related duties as assigned. Minimum Qualifications Any combination equivalent to: Associate's degree supplemented by college-level course work in computer software applications, business practices or a related field and one (1) year of increasingly responsible experience in the use and support of computer software and hardware providing technological support to a variety of end-users. * -OR-- High school diploma, GED or equivalent certificate of competency and three years of work experience such as described in the representative duties section of the specification. Salary Kern Community College District Salary Schedules, CLASSIFIED, Range 46.5 40 hours per week, 12 months per year $5,825.88 - $8,231.82 monthly (Maximum Entry Level Salary: $6,120.82 monthly) Special Instructions Complete application packets will be accepted until the position is filled. However, applications received by 12/23/25 are assured consideration. The District and/or College reserves the right to extend time limits or re-initiate the recruitment/selection process at any point. Completed application packets must include the following. * Completed online application for employment * Current resume * Letter of interest (cover letter) * List of 5 (five) professional references (entered in online application) * Copy of legible transcripts, if applicable It is the applicant's responsibility to redact or remove any personal information from all documents prior to uploading. This includes Social Security Numbers, Date of Birth, and any photos of the applicant. International or Foreign Degrees Applicants with international or foreign degrees from colleges or universities outside of the United States must have their coursework evaluated by a professional association that is a member of the National Association of Credential Evaluation Services (NACES) or Academic Credentials Evaluation Institute, INC. (ACEI). A copy of the evaluation must be submitted with your online application. Accommodations Applicants who require reasonable accommodation to participate in the selection process should contact Human Resources to make the necessary arrangements. (For more information, see our Diversity, Equity, Inclusion, and Equal Employment Opportunities website.) Discrimination Free Work Environment The District and College are strongly committed to achieving staff diversity and the principles of equal employment opportunity. The District and College encourages a diverse pool of applicants and does not discriminate on the basis of national origin, religion, age, gender, gender identity, gender expression, race or ethnicity, color, medical condition, genetic information, ancestry, sexual orientation, marital status, physical or mental disability, pregnancy, or because he/she is perceived to have one or more of the foregoing characteristics, or based on association with a person or group with one or more of these actual or perceived characteristics or any other characteristic protected by federal, state or local law, in any of its policies, procedures or practices. (See our Discrimination Free Work Environment information.) Work Authorization Kern Community College District does not provide sponsorship for authorization to work in the United States. Work authorization should be established at the time of application submission. Knowledge & Abilities KNOWLEDGE OF: Hands-on hardware and software troubleshooting and repair. Knowledge of modern enterprise level Information Technology Systems and processes. Meaning and use of common technological terms. Modern office software and software applications, including Windows, word processing (MS-Word), spreadsheets (Excel), databases (Access, SQL, QBE), desktop publishing. Uses capabilities, characteristics, and limitations of computer and related equipment. Modern office procedures and methods. Correct English usage, spelling, grammar and punctuation. Have a working knowledge of joining and moving objects within Active Directory. ABILITY TO: Diagnose, troubleshoot and resolve software and hardware problems. Conduct research into PC issues and products as required. Develop knowledge-based information to be used by Help Desk services to solve problems. Operate a computer, tools, components, and peripheral accessories. Read and understand technical manuals, procedural documentation, and OEM guides. Instruct users in the use of computer equipment and operating procedures. Communicate effectively both orally and in writing. Effectively prioritize and execute tasks in a high-pressure environment. Work in a team-oriented, collaborative environment. Establish and maintain cooperative and effective working relationships with others. Kern Community College District provides a rich health and welfare benefits package to our full-time permanent employees, including Health, Dental, Vision, Life Insurance, and Long-term Disability. In addition to the above benefits, the District also offers a robust voluntary benefits selection. Limited benefits and Affordable Care Act (ACA) benefits are offered to less than full-time and temporary employees. For a detailed list of benefit eligibility please visit our Benefits Website Employer Kern Community College District College Bakersfield College Address 1801 Panorama Dr Bakersfield, California, 93305 Phone ********** Website bakersfieldcollege.edu
    $5.8k-8.2k monthly 39d ago
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  • Computer Technician / Network Technician

    Torian Group

    Help desk analyst job in Visalia, CA

    You will be working with our clients doing user support, software, hardware, and network installation and troubleshooting, as well as recommending and implementing solutions to improve their productivity. You will be working closely in our Visalia office with senior staff who have 15+ years of experience. Full-time - hours are typically 8-5 weekdays. Occasional after-hours work is available. Pay is between $25 and $40/Hr. depending on skills. Required: Well-versed in computer systems and network functions. The ideal candidate will be able to work diligently and accurately and will possess excellent problem-solving ability. Integrity and being trustworthy are essential. Live locally, and plan to stay in the area. Eligible to work in the US. IT skills: Microsoft Windows, MS Office 365 apps and services, LAN/WAN. Touch typing, at least 30 wpm. Ability to read and write well and communicate professionally. Enjoy helping others - be comfortable working with unskilled users. Your own car that you can use for work (mileage reimbursed). Clean driving, credit, and legal record. Current COVID vaccination is expected for our staff going onsite. Desired: Previous experience in similar jobs. Proven communication and customer relations skills. Work independently - manage your time, tasks, documentation, and projects. Passion for technology. The desire and ability to continue learning and to share knowledge. Relevant certifications and education. Why work at Torian Group: Positive work environment - our retention rate for staff is far higher than the industry norm. Please talk to our current employees to see why. Rapid professional development Torian Group offers a wealth of technical training resources and opportunities and an environment that encourages and rewards personal excellence and professional development. About Torian Group Inc. Torian Group provides outsourced computer network support to businesses in the Visalia area. We work with our clients to make their business better, not just fix computers. There is an opportunity for creative people to make a meaningful and rewarding impact on our clients business. You will develop meaningful long-term relationships with the clients you work with. Please check our website for details on services offered and how we work with clients.
    $25-40 hourly 60d+ ago
  • CV Mid Level - VS

    Commonspirit Health

    Help desk analyst job in Bakersfield, CA

    Where You'll Work Bakersfield Memorial Hospital includes 385 general acute beds, 48 licensed critical care beds, 13 state-of-the-art surgical suites, and a full-service Emergency Department with an Accredited Chest Pain Center and Nationally Certified Stroke Center. In addition, we offer a beautiful Family Care and Birthing Center, the Lauren Small Children's Center including the area's only Pediatric Intensive Care Unit, Family Care Center, a Level II NICU, the Sarvanand Heart, and Brain Center with Kern County's first Bi-Plane Interventional Suite, the Center for Wound Care and Hyperbarics, and many more services. Memorial Hospital is a Children's Miracle Network Hospital and is home to the Bakersfield Ronald McDonald House. Memorial Hospital is a member of Dignity Health and is a trusted community partner, serving residents of Bakersfield and Kern County with quality, compassionate care since 1956. Click here to learn more about Bakersfield Memorial Hospital. One Community. One Mission. One California Job Summary and Responsibilities The Vascular Surgery mid level will function as a member of the Vascular Surgery Team and act as first or second assistant in vascular surgery under the supervision of an approved supervising physician. The incumbent will provide care and guidance to patients, take history and perform physical examinations. This position assists during procedures within the scope of practice, in closing major and minor incisions: records post-op orders and follow-up progress notes as required; and assists in the transport and care of patients from the operating room to the recovery room or intensive care unit. Duties include visiting patients daily to evaluate. observe and answer questions; give patients postoperative discharge instructions and assist in discharge planning. The incumbent administers physician's prescriptions and treatments for patients, and performs prescribed therapeutic procedures. Participates in collection and abstraction of data for registry reports, as requested and provides input on performance improvement strategies. Call responsibilities are required for this position. Job Requirements Minimum Qualifications: Graduate as a mid-level NP or PA from an accredited program with surgical field experience required, Elective surgical rotation experience and previous experience in surgery as part of the surgical team (surgical scrub nurse or surgical technologist). 1) Graduate from an accredited Nurse Practitioner program, additional education may be required for some specialty areas OR 2) graduate from a program approved by CAHEA (AMA's Committee on Allied Health, Education, and Accreditation), or its successor (effective January 1, 2001), the Accreditation Review Commission on Education of the Physician Assistant (ARC-PA). Additional education may be required for some specialty areas. Current certification by the National Commission on Certification of Physician Assistants (NCCPA). Successful credential process with the BMH Medical Staff; must meet reappointment requirements as set forth by the bylaws. Current DEA license including coverage for scheduled medication prescriptions. Current licensure to practice as a Nurse Practitioner (NP) issued by the California Board of Registered Nursing OR Current licensure to practice as a Physician Assistant (PA) issued by the Medical Board of California. Nurse Practitioners (NP) or Physician Assistants (PA) may provide only those services for which he or she is specifically authorized. May not admit patients to the hospital. May provide services consistent with the policies stated herein to patients of the medical staff member(s) with whom he or she has a documented formal affiliation. Preferred Qualifications: 3 - 5 years' experience as a mid-level in the Cardiac, Vascular and/or Thoracic setting. 1 years' experience as mid-level and previous experience in an intensive care unit with care of cardiothoracic surgery patients and complex hemodynamic monitoring may be considered in lieu of 3- 5 years mid-level experience
    $71k-125k yearly est. Auto-Apply 60d+ ago
  • CV Mid Level - VS

    Dignity Health 4.6company rating

    Help desk analyst job in Bakersfield, CA

    **Job Summary and Responsibilities** The Vascular Surgery mid level will function as a member of the Vascular Surgery Team and act as first or second assistant in vascular surgery under the supervision of an approved supervising physician. The incumbent will provide care and guidance to patients, take history and perform physical examinations. This position assists during procedures within the scope of practice, in closing major and minor incisions: records post-op orders and follow-up progress notes as required; and assists in the transport and care of patients from the operating room to the recovery room or intensive care unit. Duties include visiting patients daily to evaluate. observe and answer questions; give patients postoperative discharge instructions and assist in discharge planning. The incumbent administers physician's prescriptions and treatments for patients, and performs prescribed therapeutic procedures. Participates in collection and abstraction of data for registry reports, as requested and provides input on performance improvement strategies. Call responsibilities are required for this position. **Job Requirements** **Minimum Qualifications:** Graduate as a mid-level NP or PA from an accredited program with surgical field experience required, Elective surgical rotation experience and previous experience in surgery as part of the surgical team (surgical scrub nurse or surgical technologist). 1) Graduate from an accredited Nurse Practitioner program, additional education may be required for some specialty areas OR 2) graduate from a program approved by CAHEA (AMA's Committee on Allied Health, Education, and Accreditation), or its successor (effective January 1, 2001), the Accreditation Review Commission on Education of the Physician Assistant (ARC-PA). Additional education may be required for some specialty areas. Current certification by the National Commission on Certification of Physician Assistants (NCCPA). Successful credential process with the BMH Medical Staff; must meet reappointment requirements as set forth by the bylaws. Current DEA license including coverage for scheduled medication prescriptions. Current licensure to practice as a Nurse Practitioner (NP) issued by the California Board of Registered Nursing OR Current licensure to practice as a Physician Assistant (PA) issued by the Medical Board of California. Nurse Practitioners (NP) or Physician Assistants (PA) may provide only those services for which he or she is specifically authorized. May not admit patients to the hospital. May provide services consistent with the policies stated herein to patients of the medical staff member(s) with whom he or she has a documented formal affiliation. **Preferred Qualifications:** 3 - 5 years' experience as a mid-level in the Cardiac, Vascular and/or Thoracic setting. 1 years' experience as mid-level and previous experience in an intensive care unit with care of cardiothoracic surgery patients and complex hemodynamic monitoring may be considered in lieu of 3- 5 years mid-level experience **Where You'll Work** Bakersfield Memorial Hospital includes 385 general acute beds, 48 licensed critical care beds, 13 state-of-the-art surgical suites, and a full-service Emergency Department with an Accredited Chest Pain Center and Nationally Certified Stroke Center. In addition, we offer a beautiful Family Care and Birthing Center, the Lauren Small Children's Center including the area's only Pediatric Intensive Care Unit, Family Care Center, a Level II NICU, the Sarvanand Heart, and Brain Center with Kern County's first Bi-Plane Interventional Suite, the Center for Wound Care and Hyperbarics, and many more services. Memorial Hospital is a Children's Miracle Network Hospital and is home to the Bakersfield Ronald McDonald House. Memorial Hospital is a member of Dignity Health and is a trusted community partner, serving residents of Bakersfield and Kern County with quality, compassionate care since 1956. Click here to learn more about Bakersfield Memorial Hospital. One Community. One Mission. One California **Pay Range** $66.26 - $98.56 /hour We are an equal opportunity/affirmative action employer.
    $66.3-98.6 hourly 60d+ ago
  • It Support Specialist

    Valley Expetec

    Help desk analyst job in Visalia, CA

    Job Description Bring your service-oriented attitude, desire to solve problems with facts and data, and out-of-the-box ideas to an expanding Managed Service provider looking for explosive business growth. We are seeking a Network Systems Engineer to join our Project Team. You will be greeted on Day 1 with a job-specific training program designed to prepare you to manage and maintain our clients' networks, supported by a team with over 70 years of combined experience in the IT Services industry. After completing training, you will spend your days implementing IT projects for our clients, utilizing best practices, and ensuring that every aspect of the IT project meets our clients' needs. We are Valley Expetec, a growing Visalia, CA-based IT Management Company established in 1994. We offer a highly competitive compensation program with income commensurate with experience. In addition, our benefit packages include health insurance plans, 401 (k) retirement plans, Corporate Wellness Programs, Flexible Time Off, and a Team Lunch every Friday. Compensation: $55,000 - $85,000 yearly Responsibilities: Provide support to end users of managed services clients Take direction from the Service Desk Coordinator and manage ticket assignments relative to ticket priority and age Follow specific Service Desk Team documented processes and workflows Work assigned tickets from triage through completion Use our suite of service desk and tools to diagnose and resolve client support issues Refer to client's technical documentation for information that will help you understand and resolve client technology issues Escalate assigned aging tickets to the SDC when assigned tickets cannot be resolved within 1 hour to maintain an acceptable average resolution time KPI Seek assistance from the L3 SDE or SDC when stuck Document service work and time in our PSA/CRM application Understand the implications and effects of service procedures, steps, and tasks that your work will have on client infrastructure, uptime, and potential business interruption Work collaboratively with the members of the Service Desk Team, and cross-functionally with all service delivery teams and team members familiar with the client environment and business Work with the SDC to identify chronic service issues across the client base Provide on-call support based on the on-call schedule/rotation Provide on-site service as necessary Maintain technical skills required to perform the SDE role Attend and participate in weekly team meetings and daily huddles Qualifications: A+, NET+, Security+ Certifications Microsoft Certified Professional (MCP) Microsoft Certified Solutions Expert (MCSE) Cisco Certified Network Administrator (CCNA) 2+ years of experience in computer network management Strong computer skills and intermediate knowledge in routers, layer 2/3 switches, and other networking devices Advanced knowledge of all Microsoft Workstation Operating Systems and Applications (Exchange 2019+, Windows 11, Server 2019+) People-oriented, team player who mixes well with colleagues and clients Consistent and steady work ethic Ability to reconcile fact from emotion and make decisions accordingly Why this is a Great Opportunity: A focus on industry-specific training that will ensure continued technical growth from Day 1 About Company Valley Expetec is a California-based Managed IT Services provider helping organizations grow through reliable, secure technology. Founded in 1994, our 28-person team combines veteran expertise with a service culture that's Responsive, Dedicated, Committed, Resourceful, and Persistent. We deliver proactive IT management, including help desk, endpoint/server care, networks, cybersecurity, cloud, Microsoft 365, backup, and disaster recovery, along with strategic guidance to align technology with business goals. Clients choose us for fast resolution, clear communication, and accountability. We measure success by client outcomes, not the number of tickets closed-becoming a dependable partner for long-term IT health.
    $55k-85k yearly 31d ago
  • Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time

    U.S. Navy 4.0company rating

    Help desk analyst job in Visalia, CA

    About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military
    $57k-86k yearly est. 10d ago
  • IT Ops/Support Assistant

    Bluescope 4.8company rating

    Help desk analyst job in Visalia, CA

    For over 100 years, BlueScope continues to build on our reputation of quality brands and products, leading technology and a customer-first spirit. Through our global brands, we are one of the largest manufacturers of building solutions in the world. Our diverse, bright and inspired workforce is committed to bettering the communities we serve through breakthrough thinking and innovations. Your goals, ideas and perspective can help shape our future - we look forward to hearing them! The Information Systems department provides the tools and automation to store, organize and manipulate data while making that data easily retrievable. Various hardware and software tools, along with support, combine to enable these functions in a cost effective method that helps to increase efficiency and accuracy. The primary function of this role is to provide installation, maintenance and support for all IS related hardware and software. This function may also be required to recommend solutions that span their specific locations. Someone in this role needs to be customer service driven, be able to communicate well, have good troubleshooting skills, have the ability to prioritize, and follow standard procedures. Salary Range 62,160.00 - 77,700.00 Additional Information The preceding job responsibilities and tasks were designed to indicate the general nature and level of work performed by associates in this job. It is not designed to contain or be interpreted as a comprehensive inventory of all job duties and responsibilities required of associates assigned to this job. Associates may be required to perform other duties as assigned. Additional job competencies, individual goals, and performance measurements are set at the department level. The benefits are just as rewarding as the work at BlueScope. To support our goal, we offer a total compensation plan and an outstanding benefits package that includes health insurance, life insurance, short and long term disability, paid time off, and retirement. EEO: Employer/M/F/Disabled/Protected Veteran BlueScope is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status, as a protected veteran, among other things, or status as a qualified individual with disability.
    $40k-51k yearly est. Auto-Apply 60d+ ago
  • Help Desk Technician

    Vtech Support, Inc. 4.4company rating

    Help desk analyst job in Bakersfield, CA

    Job DescriptionBenefits: 401(k) 401(k) matching Health insurance Paid time off Dental insurance We are looking for a skilled Help Desk Technician with a college degree to join our team. We are a fast-paced Managed Service Provider with a family atmosphere. Our diverse clientele means there is plenty of opportunity to expand your professional knowledge and advance your career. As the Help Desk Technician, you will be responsible for ensuring our clients computer systems, networks, and equipment are operating at peak performance. The ideal candidate has strong technical skills as well as excellent customer service and communication skills. Responsibilities Maintain appropriate certifications as required and outlined by leadership Maintain and administer computer networks and related computing environments Install and configure software, and set up hardware Perform backups Perform disaster recovery operations Maintain applications and/or virus protection measures Diagnose, troubleshoot, and resolve hardware, software or other network issues Assess security risks and ensure the security of networks and computer systems Work with users via phone, email, and chat to solve problems or make adjustments and/or improvements Keep detailed, accurate notes on work performed for internal auditing and client information Qualifications Local to Bakersfield Bachelors degree in Computer Science or a related field is required Experience as an IT Technician working at a Managed Service Provider preferred CompTIA, Microsoft and other industry certifications preferred Knowledge in networking configurations Knowledge of Windows Operating systems and Microsoft applications Familiarity with Apple products and OSX environment Strong troubleshooting and analytical skills Strong customer service skills
    $46k-78k yearly est. 15d ago
  • Instructional Support Technician I

    California State University System 4.2company rating

    Help desk analyst job in Bakersfield, CA

    REQUIRED QUALIFICATIONS: EDUCATION & EXPERIENCE - Equivalent to two years of (recent - within three years) experience providing instructional support services for a unit or discipline, acting as a student assistant, or in producing materials or supplies related to chemistry or a related discipline. OR Equivalent two years of college with 16 semester units in chemistry or related discipline in courses involving extensive use of materials, supplies, or equipment may be substituted for one year of the required experience. OR Equivalent to four years of college with 16 semester units in chemistry or related discipline in courses involving extensive use of materials, supplies, or equipment may be substituted for the required experience. LICENSES - * Possession of a valid driver's license or the ability to obtain by date of hire. * Possession of or the ability to obtain within 6 months of hire: 40-hour Hazardous Waste Worker (HAZWOPER) certification. SKILLS, KNOWLEDGE & ABILITIES (SKA's): * Regular, reliable, and punctual attendance is required. * General knowledge of laboratory methods and instructional support services including university safety protocols. * General knowledge of the relevant scientific curriculum, techniques, and skills necessary to prepare specialized materials for assigned lab/instruction. * Proficiency in operating standard office equipment. * Strong attention to detail and accuracy in record-keeping. * Ability to work independently and as part of a team and exercise tact and courtesy with diverse stakeholders. * Ability to evaluate materials and supplies to meet instructional needs. * Basic knowledge and understanding of procedures, techniques, and instrumentation applicable to courses in general chemistry, organic chemistry, and biochemistry. * Ability to operate technical equipment related to different chemistry and biochemistry courses (e.g., autoclave, NMR). * Ability to adjust and perform simple maintenance of technical and scientific equipment. * Ability to prepare solutions with reagent-grade chemicals. * Knowledge of common safety procedures for handling and storage of chemicals used in laboratory preparations along with handling both bio-hazardous and hazardous chemical waste. * Demonstrated customer service experience requiring a very high level of diplomacy and professionalism. * Ability to use tact and diplomacy to effectively handle a broad range of high level and sensitive interpersonal situations with diverse personalities, and to respond appropriately to conflicts and problems. * Ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere in the University with the ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds. * Excellent communication skills; ability to effectively communicate information in a clear and understandable manner. * Thorough knowledge of English grammar, spelling, and punctuation. * Ability to interpret, communicate and apply policies and procedures. * Ability to maintain a high degree of confidentiality. * Excellent organizational and time management skills with the ability to set own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines. * Excellent computer skills and competence with a variety of computer applications including word-processing, spreadsheets, databases, on-line systems, Internet as well as online calendaring and email. * Working knowledge of or ability to quickly learn University infrastructure. * Must be willing to travel and attend training programs off-site for occasional professional development. * Must be able to work overtime, occasional holidays, and adjust working hours to meet special jobs. May be called back periodically to perform work as needed on an emergency basis. PREFERRED QUALIFICATIONS: * A Bachelor's degree in chemistry, biochemistry, or related discipline is preferred. * Demonstrated skills in an institutional/educational environment utilizing a customer-oriented and service-centered attitude. PHYSICAL DEMANDS: HEAVY WORK - 50% or more of the activities involve walking, standing, squatting, kneeling or climbing; lifting heavy weight objects which may exceed 50 pounds. ENVIRONMENTAL FACTORS: * Is exposed to excessive noise * Is around moving machinery * Is exposed to marked changes in temperature and/or humidity * Is exposed to dust, fumes, gases, or radiation, microwave * Works in confined quarters * Works in high places SPECIAL CONDITIONS SCREENING: Only those applicants possessing experience most directly related to the immediate needs of the office will be invited to appear before a Qualifications Appraisal Board for the purpose of appraising training, experience, and interest in the position. BACKGROUND CHECK: Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position. SENSITIVE POSITION: Sensitive positions are designated by the CSU as requiring heightened scrutiny of individuals holding the position, based on potential for harm to children, concerns for the safety and security of the people, animals, or property, or heightened risk of financial loss to the CSU or individuals in the university community. MANDATED REPORTER: Limited: The person holding this position is considered a limited mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083, revised July 21, 2017. GENERAL INFORMATION: It is the policy of California State University, Bakersfield to hire only United States citizens and aliens lawfully authorized to work in the United States. All new employees will be required to present documentation verifying their right to accept employment. You will also be requested to present a social security card at the time of initial appointment in compliance with state payroll regulations. State regulations require that every state employee sign the Oath of Allegiance prior to commencing the duties of his/her state employment, except legally employed non-citizens. These individuals are required to sign the Declaration of Permission to Work. The California State University ("CSU"), including California State University, Bakersfield is committed to an inclusive and equitable community that values diversity and fosters mutual respect. All students and employees have the right to participate fully in CSU programs, activities, admission, and employment free from discrimination, harassment, sexual misconduct, sexual exploitation, dating violence, domestic violence, stalking and retaliation. The CSU Nondiscrimination Policy prohibits discrimination and harassment based on any protected status, sexual harassment, sexual misconduct, sexual exploitation, dating violence, domestic violence, stalking, prohibited consensual relationships, and retaliation. Campus contact for our Nondiscrimination policy is Allan Williams, Associate Vice President of Civil Rights & Compliance, **************. Advertised: Dec 22 2025 Pacific Standard Time Applications close:
    $50k-65k yearly est. 26d ago
  • Helpdesk IT Support Technician (Level 1)

    Grapevine MSP Technology Services

    Help desk analyst job in Visalia, CA

    Job Description Grapevine MSP is the Central Valley's largest managed IT services provider, based in Bakersfield, CA, with a clear mission: help businesses of all sizes thrive through smart, secure, and innovative technology. Founded in 2009 by CEO Joe Gregory during a recession, we've grown into a team of 60+ professionals recognized as an industry leader. We go beyond fixing computers by partnering with our clients to deliver proactive IT support, cybersecurity, cloud, and VoIP solutions, strategic consulting, and 24/7 help desk services. As Microsoft Tier 1 Partners and community supporters, we're known for our “let's figure it out” culture, commitment to customer success, and passion for solving real-world technology challenges. Helpdesk IT Support Technician (Level 1) Visalia, CA | Full-Time Position Overview We are seeking a passionate and motivated Level One to join our award-winning team. The role is ideal for individuals seeking to advance their careers in IT support. As a Level One Technician, you will play a critical role in supporting our clients' IT infrastructure by providing first-line technical support, troubleshooting issues, and ensuring optimal functionality of hardware and software systems. Responsibilities Set up workstations with computers and necessary peripherals (routers, printers, etc.). Check the computer's hardware (including the hard drive, mouse, keyboard, etc.) to ensure proper functionality. Install and configure appropriate software and functions in accordance with specifications. Ensure the security and privacy of networks and computer systems. Provide users with orientation and guidance on operating the new software and computer equipment. Organize and schedule upgrades and maintenance without deterring others from completing their work. Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging, etc.) Maintaining records/logs of repairs, fixes, and maintenance schedules. Requirements One year of experience in the field or proven work experience Knowledge of helpdesk processes and customer service Excellent communication ability Outstanding organizational and time-management skills Ability to perform remote troubleshooting and provide clear instructions Hands-on experience with all workstation versions of Windows; familiar with Mac OS environments; an In-depth understanding of diverse computer systems and networks Understanding of essential Active Directory management Working knowledge of office automation products and computer peripherals, like printers and scanners Knowledge of network security practices, anti-virus programs, and data privacy principles Familiar with Microsoft Office Suite setup and repair Excellent diagnostic and problem-solving skills Certification as an IT Technician will be an advantage (e.g., CompTIA A+, Microsoft Certified IT Professional) Benefits Competitive Pay 401 (k) Plan with matching pay contributions Grapevine MSP offers access to low-cost, high-quality healthcare options, "Health, Dental, and Vision." Vacation time Paid Sick Time Performance Bonuses Work Anniversary Recognition Equipment and Tools Provided If you want to advance further, there are numerous training courses available. Grapevine MSP offers Growth and Development Plans with Industry-Specific Training. Team Events Social Events
    $44k-77k yearly est. 11d ago
  • System of Support - Inclusion, Riverway

    Proyouth 3.8company rating

    Help desk analyst job in Visalia, CA

    PROYOUTH See attachment on original job posting Core Competencies Dedicated to serving the children in our community Maintain a culture of safety and well-being with students in both the classroom and outdoor settings Establish clear, consistent expectations for behavior and positive discipline. Ensure that every student feels known, accepted, valued, and respected. Build and maintain a high level of trust through effective communication methods. Solution-based focus Strong training skills Excellent organizational skills and detail-oriented with a strong sense of urgency. Ability to communicate effectively with students, co-workers, school staff, and parents. The personal characteristics generally recognized as essential for good employees include integrity, initiative, emotional maturity, dependability, courtesy, good judgment, and the ability to work cooperatively with others. Comply with the ProYouth Employee Handbook: Complete responsibilities accurately and on time Hold everyone, including yourself, accountable for their actions Performs other related duties as necessary or assigned Education and Experience REQUIRED College Degree with a specialty in Special Education preferred High School diploma or equivalent AND 48 completed College Units OR NCLB Paraprofessional Certification Special Education Training One or more years of working directly with students with behavior difficulties in an educational setting. Experience working in a team to implement behavior intervention plans. Documented training with applied behavioral strategies. Special Education Training Certification preferred Training in supporting students with toileting needs is required Crisis Prevention Intervention Training required Handle with Care training is required Core Competencies Dedicated to serving the children in our community Maintain a culture of safety and well-being with students in both the classroom and outdoor settings Establish clear, consistent expectations for behavior and positive discipline. Ensure that every student feels known, accepted, valued, and respected. Build and maintain a high level of trust through effective communication methods. Solution-based focus Strong training skills Excellent organizational skills and detail-oriented with a strong sense of urgency. Ability to communicate effectively with students, co-workers, school staff, and parents. The personal characteristics generally recognized as essential for good employees include integrity, initiative, emotional maturity, dependability, courtesy, good judgment, and the ability to work cooperatively with others. Comply with the ProYouth Employee Handbook: Complete responsibilities accurately and on time Hold everyone, including yourself, accountable for their actions Performs other related duties as necessary or assigned Education and Experience REQUIRED College Degree with a specialty in Special Education preferred High School diploma or equivalent AND 48 completed College Units OR NCLB Paraprofessional Certification Special Education Training One or more years of working directly with students with behavior difficulties in an educational setting. Experience working in a team to implement behavior intervention plans. Documented training with applied behavioral strategies. Special Education Training Certification preferred Training in supporting students with toileting needs is required Crisis Prevention Intervention Training required Handle with Care training is required Comments and Other Information General Requirements Must be at least 18 years of age or older. Must pass a DOJ/FBI background check. Must receive TB clearance. Must pass pre-employment drug screening.
    $50k-72k yearly est. 8d ago
  • Helpdesk Support Specialist (Ref #26-88)

    Tulare County Office of Education 4.0company rating

    Help desk analyst job in Visalia, CA

    Tulare County Office Of Education See attachment on original job posting Education and Experience Required: High School Diploma or equivalent required; AA/AS degree is preferred Coursework and/or training in the information technology field is desirable. Other Requirements: A+ (Plus) Certification IT Fundamentals Certification Refer to the job posting for a list of required skills or if you have any questions or need further clarification, please contact the email address listed in the posting. Education and Experience Required: High School Diploma or equivalent required; AA/AS degree is preferred Coursework and/or training in the information technology field is desirable. Other Requirements: A+ (Plus) Certification IT Fundamentals Certification * Certification (A+ Certification) * Letter(s) of Recommendation (two letters of recommendation are required) * Other (IT Fundamentals Certification) * Proof of HS Graduation (copy of high school diploma or the equivalent) * Resume Comments and Other Information The Tulare County Office of Education prohibits discrimination, harassment, intimidation, and bullying based on actual or perceived ancestry, age, color, disability, gender, gender identity, gender expression, nationality, race or ethnicity, religion, sex, sexual orientation, or association with a person or a group with one or more of these actual or perceived characteristics in any program or activity. If you believe you have been subjected to discrimination, harassment, intimidation, or bullying, you should immediately contact the school site administrator and/or Human Resources at ************. A copy of TCOE's Uniform Complaint Policy and Non-Discrimination Policy are available upon request.
    $36k-52k yearly est. 4d ago
  • Instructional Support Technician I

    CSU Careers 3.8company rating

    Help desk analyst job in Bakersfield, CA

    CLASSIFICATION TITLE: Instructional Support Technician I UNION CODE: R09 TEMPORARY END DATE: This position is temporary and ends on or before August 31, 2026. Any continuation beyond August 31, 2026, is contingent upon satisfactory performance and available funding. FT/PT: Full-time PAY PLAN: 12-month WORKPLACE TYPE: On-site (work in-person at business location) ANTICIPATED HIRING RANGE: Step 1 $4,184 - Step 4 $4,440 However, offer amount will be commensurate with candidate's experience, education, skills, and training. CSU CLASSIFICATION SALARY RANGE: $4,184 - $6,096 PAY BASIS: Monthly BENEFITS: CSUB offers a best-in-class benefit package for eligible employees that includes an array of medical plans, choice of dental plans, vision coverage, retirement participation in CalPERS, CSU tuition waiver, up to 24 vacation days per year, sick leave with unlimited accrual, 15 paid holidays per year and more! See our benefits website for additional information. CANDIDATES ELIGIBLE TO APPLY: Open to all qualified applicants. SPECIAL INSTRUCTIONS TO APPLICANT: FOR PRIORITY CONSIDERATION, applications must be received by January 5, 2026; however, the position will remain open until filled. POSITION PURPOSE: The College of Natural Sciences, Mathematics & Engineering's (NSME) technical support staff play a critical role in supporting the College's and CSUB's mission, vision, and values. Under general supervision of the Dean of the College of Natural Sciences, Mathematics, & Engineering, and with daily lead direction from the department chair for Chemistry and Biochemistry, the Instructional Support Technician I performs comprehensive support services for providing materials, supplies, equipment and related logistical support to a variety of lower and upper division laboratory courses in the Department of Chemistry and Biochemistry. DUTIES & RESPONSIBILITIES: Department Laboratory Course Support Assist faculty in developing new instructional activities and demonstrations by acting as a resource for materials and equipment utilization. Responsible for cleanliness and routine maintenance of all laboratory and storage facilities including participating in year-end lab cleanup. Operate scientific equipment and provide faculty and students with assistance in interpreting results. Organize and schedule the preparation and provision of chemical materials, supplies, and technical and non-technical equipment for laboratory courses. Prepare solutions, chemicals, and materials for instructional laboratory activities. Provide technical assistance and support to students and faculty on individual experiments/projects. Using general knowledge of chemistry and biochemistry, recognize commonalities between courses and assist with developing systems for optimizing facilities and equipment use. When directed, assist in preparing materials needed for faculty research. Assign work and provide routine guidance to student assistants on basic laboratory support tasks and demonstrate proper procedures as needed. Department Laboratory Maintenance & Supplies Assist in the procurement process for chemicals/materials, supplies, and equipment required for laboratory and/or courses by identifying needs, obtaining quotes, and submitting requests for approval. Assist with routine maintenance on laboratory, stockroom, and scientific equipment. Assist in monitoring adherence to university laboratory safety practices and report concerns or irregularities to appropriate personnel. Assist with stockroom requests from various parties. Maintain clean and safe working practices and spaces in all laboratories and stockroom. Assist in maintaining inventory records of laboratory/instructional equipment, supplies, and chemicals/materials. Assist with annual audit of lab equipment, accessory items, chemicals and materials. Using general knowledge of equipment and their uses, describe needs or problems to appropriate personnel when repairs are required. Ensure Safe Environment Assist in the collection, handling, and disposal of hazardous materials by following established procedures and safety protocols. Follow established procedures for the proper storage of all potentially hazardous materials in laboratories and the stockroom. Serve as a member of the campus emergency response team and the NSME Safety Committee. Monitor and follow safety regulations, including compliance with specific regulations and documentation such as hazardous and radioactive material use standards. Report safety or compliance concerns to the Chemical Hygiene Officer or designated safety personnel. Maintain required documentation for department. Collaborate with the Chemical Hygiene Officer and NSME Lab Safety Coordinator to coordinate hazardous-waste container and labeling needs, maintain lab inventory and storage compliance, support equipment installations, and report facility repairs that involve safety considerations. REQUIRED QUALIFICATIONS: EDUCATION & EXPERIENCE - Equivalent to two years of (recent - within three years) experience providing instructional support services for a unit or discipline, acting as a student assistant, or in producing materials or supplies related to chemistry or a related discipline. OR Equivalent two years of college with 16 semester units in chemistry or related discipline in courses involving extensive use of materials, supplies, or equipment may be substituted for one year of the required experience. OR Equivalent to four years of college with 16 semester units in chemistry or related discipline in courses involving extensive use of materials, supplies, or equipment may be substituted for the required experience. LICENSES - Possession of a valid driver's license or the ability to obtain by date of hire. Possession of or the ability to obtain within 6 months of hire: 40-hour Hazardous Waste Worker (HAZWOPER) certification. SKILLS, KNOWLEDGE & ABILITIES (SKA's): Regular, reliable, and punctual attendance is required. General knowledge of laboratory methods and instructional support services including university safety protocols. General knowledge of the relevant scientific curriculum, techniques, and skills necessary to prepare specialized materials for assigned lab/instruction. Proficiency in operating standard office equipment. Strong attention to detail and accuracy in record-keeping. Ability to work independently and as part of a team and exercise tact and courtesy with diverse stakeholders. Ability to evaluate materials and supplies to meet instructional needs. Basic knowledge and understanding of procedures, techniques, and instrumentation applicable to courses in general chemistry, organic chemistry, and biochemistry. Ability to operate technical equipment related to different chemistry and biochemistry courses (e.g., autoclave, NMR). Ability to adjust and perform simple maintenance of technical and scientific equipment. Ability to prepare solutions with reagent-grade chemicals. Knowledge of common safety procedures for handling and storage of chemicals used in laboratory preparations along with handling both bio-hazardous and hazardous chemical waste. Demonstrated customer service experience requiring a very high level of diplomacy and professionalism. Ability to use tact and diplomacy to effectively handle a broad range of high level and sensitive interpersonal situations with diverse personalities, and to respond appropriately to conflicts and problems. Ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere in the University with the ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds. Excellent communication skills; ability to effectively communicate information in a clear and understandable manner. Thorough knowledge of English grammar, spelling, and punctuation. Ability to interpret, communicate and apply policies and procedures. Ability to maintain a high degree of confidentiality. Excellent organizational and time management skills with the ability to set own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines. Excellent computer skills and competence with a variety of computer applications including word-processing, spreadsheets, databases, on-line systems, Internet as well as online calendaring and email. Working knowledge of or ability to quickly learn University infrastructure. Must be willing to travel and attend training programs off-site for occasional professional development. Must be able to work overtime, occasional holidays, and adjust working hours to meet special jobs. May be called back periodically to perform work as needed on an emergency basis. PREFERRED QUALIFICATIONS: A Bachelor's degree in chemistry, biochemistry, or related discipline is preferred. Demonstrated skills in an institutional/educational environment utilizing a customer-oriented and service-centered attitude. PHYSICAL DEMANDS: HEAVY WORK - 50% or more of the activities involve walking, standing, squatting, kneeling or climbing; lifting heavy weight objects which may exceed 50 pounds. ENVIRONMENTAL FACTORS: Is exposed to excessive noise Is around moving machinery Is exposed to marked changes in temperature and/or humidity Is exposed to dust, fumes, gases, or radiation, microwave Works in confined quarters Works in high places SPECIAL CONDITIONS SCREENING: Only those applicants possessing experience most directly related to the immediate needs of the office will be invited to appear before a Qualifications Appraisal Board for the purpose of appraising training, experience, and interest in the position. BACKGROUND CHECK: Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position. SENSITIVE POSITION: Sensitive positions are designated by the CSU as requiring heightened scrutiny of individuals holding the position, based on potential for harm to children, concerns for the safety and security of the people, animals, or property, or heightened risk of financial loss to the CSU or individuals in the university community. MANDATED REPORTER: Limited: The person holding this position is considered a limited mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083, revised July 21, 2017. GENERAL INFORMATION: It is the policy of California State University, Bakersfield to hire only United States citizens and aliens lawfully authorized to work in the United States. All new employees will be required to present documentation verifying their right to accept employment. You will also be requested to present a social security card at the time of initial appointment in compliance with state payroll regulations. State regulations require that every state employee sign the Oath of Allegiance prior to commencing the duties of his/her state employment, except legally employed non-citizens. These individuals are required to sign the Declaration of Permission to Work. The California State University (“CSU”), including California State University, Bakersfield is committed to an inclusive and equitable community that values diversity and fosters mutual respect. All students and employees have the right to participate fully in CSU programs, activities, admission, and employment free from discrimination, harassment, sexual misconduct, sexual exploitation, dating violence, domestic violence, stalking and retaliation. The CSU Nondiscrimination Policy prohibits discrimination and harassment based on any protected status, sexual harassment, sexual misconduct, sexual exploitation, dating violence, domestic violence, stalking, prohibited consensual relationships, and retaliation. Campus contact for our Nondiscrimination policy is Allan Williams, Associate Vice President of Civil Rights & Compliance, (661) 654-2713.
    $4.2k-6.1k monthly 24d ago
  • Service Desk Technician

    Insight Global

    Help desk analyst job in Visalia, CA

    A large global retail company headquartered in downtown Denver, Colorado is looking to hire an IT Service Desk Technician to join their team at the Costa Mesa location. This person will be responsible for Tier 1 and some Tier 2 support, managing approximately 20- 60 tickets a week thru Service Now. This individual will be joining a team of 4 sitting on site 5x per week at the corporate HQ. In addition to basic Windows and mid-advanced Mac troubleshooting support, this person will be responsible for troubleshooting collaboration tools, A/V related event setup and support, as well as a variety of service desk/help desk responsibilities. Expectation is for this individual to be on site Monday thru Friday 8am- 5pm PST. Our client is looking for someone who is hungry to grow their knowledge base in a large, values driven organization. An active individual with a passion for the outdoors is a huge plus as this aligns with the company culture. This is a long-term contract opportunity with possible conversion and a pay range between $20/hr and $22.50/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role may be entitled to paid sick leave and/or other paid time off as provided by applicable law. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: **************************************************** Skills and Requirements -1-2+ years of experience managing and resolving HelpDesk tickets with Service Now (or related platform): approximately 20 tickets min up to 20-30 per week -1+ years of professional Mac troubleshooting and support experience including: Imaging, software installations/upgrades/integration, IAM password resets/login support -Experience troubleshooting collaboration tools such as: Zoom, Microsoft Teams, Slack, etc. -Audio/Visual Experience (helping set up and support up to 3 events a week including: conferencing events, microphone setups, etc.) -Adobe Creative Cloud (Preference folders) -Windows troubleshooting and support experience (*personal or professional*) including: logins, password resets, basic software downloads/upgrades etc.
    $20-22.5 hourly 5d ago
  • Desktop Support Tech

    Pomeroy It Solutions Sales Company, Inc. 4.6company rating

    Help desk analyst job in Bakersfield, CA

    General Function: This role will be expected to handle situations involving problem diagnosis and client relationship management. This role serves as the direct face-to-face contact for technology related issues and is expected to provide Walk-Up support with exceptional customer service skills. A key area of responsibility is resolving technology related problems in areas supported, including on-site and remote support. Under general supervision, the Service Desk Support I - Tier II analyst will provide second line support for clients, following process to document and resolve technical issues relating to hardware, software, network, security, user provisioning, or general computer usage through various contract methods. Essential Duties & Responsibilities: The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this position. Provide Walk-Up support for end users requiring immediate assistance during business hours. Troubleshoot problems or issues that arise with Windows and mobile devices. Documenting any troubleshooting and corrective actions taken to resolve Windows desktop/laptop issues using the ITSM system. Provide support for audio/visual equipment. Provide Smart Hands support for network, printer and other on-site IT equipment. Perform imaging and basic setup on new devices for end users. Perform PC refreshes, including imaging a device, installing software and performing other configuration as necessary to provide a seamless PC exchange with the end user either individually or in a group setting. Perform asset and inventory management on PCs and peripherals in the stockroom. Perform MDF and or data center checks that include verifying room cleanliness, network devices are operational, UPS devices are functioning, and no other alarms or alerts are taking place. Manage asset lifecycle, including asset intake, retirement and disposal. Support remote end users as needed. Escalate unresolved issues to management and various technical support teams. Drive to alternate sites on an emergency and/or scheduled basis Supervisory Responsibilities: None. Reports directly to Service Delivery Manager. Minimum Knowledge, Skills and Abilities Required Must be a self-starter, detail-oriented, able to handle a variety of tasks in an efficient, accurate manner while working and delivering to deadlines. Demonstrate strong customer service skills by acting in a professional manner when interacting with end users. Must possess exceptional written and verbal communication skills (in English). Ability to quickly learn and acquire expertise in client's custom applications. Strong organizational skills and ability to prioritize workload -- someone who is energized by helping people and making things happen. Prior experience in a Windows environment preferred Excellent understanding of technology and the role of the "client" in relation to the larger IT infrastructure. Team player who is invested in and strives to maximize team/department performance. Strong verbal and written communication skills Ability to adapt and adjust to changing work situations, processes, and procedures Ability to multi-task and prioritize efforts in adapting to rapidly changing situations Experience with Active Directory administration Certification or experience equivalent to Microsoft MCITP or CompTIA A+, Network +, or Security + Physical and Mental Demands The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands Employees are frequently required to walk, stand and move about to accomplish tasks, particularly for long distances or moving from one work site to another. Must have the ability to ascend and descend stairs. Specific vision abilities required by this job include close vision and the ability to adjust focus. The ability to lift and move 35 pounds. Mental Demands While performing the duties of this class, employees are regularly required to effectively use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; use math and mathematical reasoning; learn and apply new skills and information; perform highly detailed work on multiple, concurrent tasks; and interact with Pomeroy employees, Clients and Vendors. Incumbent must maintain composure in a fast paced, high quality environment where personal and team accountabilities are the defining factors. General office environment Work is generally sedentary in nature but may require standing and walking for up to 10% or more of the time. Work is generally performed within an office environment, with standard office equipment available. #LI-DNI
    $45k-61k yearly est. 1d ago
  • IT Support Specialist / Contract / Onsite / Bakersfield, CA or Irving, TX

    Motion Recruitment Partners 4.5company rating

    Help desk analyst job in Bakersfield, CA

    Bakersfield, California **Onsite** Contract $28/hr - $30/hr Our client, a (B2B/eCommerce) provider of essential products and services supporting scientific discovery, research, and production seeks an IT Support Specialist contractor. This is a fully onsite role local to either Bakersfield, CA or Irving, TX. **Contract Duration:** 6-Months contract to hire **Required Skills & Experience** + Minimum of 2 years experience + ITIL experience + Level 1 or Level 2 Support & will escalate to IT Sr. Engineers + Printer trouble shooting Zebra printers + Active Directory + 365 Knowledge + Basic Networking + Customer Service Focused + Workstation Troubleshooting + Ticketing - Sysaid **What You Will Be Doing** Daily Responsibilities + Provides support of all PC, network, and Server hardware and software applications included but not limited to: MS Outlook, MS Office, Virtual Desktop, VPN, Active Directory, MDT Imaging for PCs, Cisco Network Hardware, Facility Cabling, RF Equipment, administration of Sysaid or IT ticketing systems and various end user applications and computing devices. + Receives direction for more complex issues from Lead Administrators or management. + Ability to work in a highly regulated environment, adapts personal communication style to the style of others, develops rapport and stays calm under pressure or escalating issues using advanced oral and written English communication skills. + Strong verbal and written skills including strong cross-cultural communication and the ability to draft effective communications, + Ability to work with people in a variety of cultures, countries, and time zones. + Detailed understanding of Windows installation and configuration items. + Familiarity with ServiceNow/Sysaid and incident, problem, and change management processes and procedures. + Knowledge of modern OS deployment methodologies. + Advanced Troubleshooting skills covering (but not limited to): Windows 10, O365, Browsers (IE/Edge/Chrome), Bitlocker, Teams and OneDrive for Business and intermediate knowledge of their complementing infrastructures. + Fundamental understanding of network concepts (DNS, DHCP, Firewalls, and Proxies). + History of managing and configuring desktop security tools and settings. + Understanding of driver and firmware management techniques. + Generalized understanding of Citrix, Azure AD, and MS cloud offerings. + Background in the use, management and management of both application and machine virtualization products (Hyper-V, RemoteApp, Citrix, WVD). + Provides troubleshooting. + Assists with product evaluation, selection, deployment, and use. + May participate in the testing and evaluation of new desktop packages and implements prototypes. + Provides setup, deployment, and support of mobile devices. + Monitors on-site IS Systems, including backups, UPS, and server/network equipment. + Provide remote support for facilities and associates. + Maintain, support, and configure warehouse devices (Printers, RF Units, Terminals, etc). + Engages with external vendors for support and services. + Conducts end user training and learning sessions with associates. + Assists in technology planning and budgeting, maintenance of technical documentation, and identification of process improvement opportunities. + Maintains listing of spare inventory and electronic waste. + Performs other duties as assigned. **You will receive the following benefits:** + Medical Insurance - Four medical plans to choose from for you and your family + Dental & Orthodontia Benefits + Vision Benefits + Health Savings Account (HSA) + Health and Dependent Care Flexible Spending Accounts + Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance + Hospital Indemnity Insurance + 401(k) including match with pre and post-tax options + Paid Sick Time Leave + Legal and Identity Protection Plans + Pre-tax Commuter Benefit + 529 College Saver Plan Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP's Employment Accommodation policy. Applicants need to make their needs known in advance. **Posted by:** Valerie Harrison **Specialization:** + Technical Support
    $28 hourly 60d+ ago
  • Desktop Support Tech

    Nri3Pl

    Help desk analyst job in Bakersfield, CA

    General Function: This role will be expected to handle situations involving problem diagnosis and client relationship management. This role serves as the direct face-to-face contact for technology related issues and is expected to provide Walk-Up support with exceptional customer service skills. A key area of responsibility is resolving technology related problems in areas supported, including on-site and remote support. Under general supervision, the Service Desk Support I - Tier II analyst will provide second line support for clients, following process to document and resolve technical issues relating to hardware, software, network, security, user provisioning, or general computer usage through various contract methods. Essential Duties & Responsibilities: The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this position. Provide Walk-Up support for end users requiring immediate assistance during business hours. Troubleshoot problems or issues that arise with Windows and mobile devices. Documenting any troubleshooting and corrective actions taken to resolve Windows desktop/laptop issues using the ITSM system. Provide support for audio/visual equipment. Provide Smart Hands support for network, printer and other on-site IT equipment. Perform imaging and basic setup on new devices for end users. Perform PC refreshes, including imaging a device, installing software and performing other configuration as necessary to provide a seamless PC exchange with the end user either individually or in a group setting. Perform asset and inventory management on PCs and peripherals in the stockroom. Perform MDF and or data center checks that include verifying room cleanliness, network devices are operational, UPS devices are functioning, and no other alarms or alerts are taking place. Manage asset lifecycle, including asset intake, retirement and disposal. Support remote end users as needed. Escalate unresolved issues to management and various technical support teams. Drive to alternate sites on an emergency and/or scheduled basis Supervisory Responsibilities: None. Reports directly to Service Delivery Manager. Minimum Knowledge, Skills and Abilities Required Must be a self-starter, detail-oriented, able to handle a variety of tasks in an efficient, accurate manner while working and delivering to deadlines. Demonstrate strong customer service skills by acting in a professional manner when interacting with end users. Must possess exceptional written and verbal communication skills (in English). Ability to quickly learn and acquire expertise in client's custom applications. Strong organizational skills and ability to prioritize workload -- someone who is energized by helping people and making things happen. Prior experience in a Windows environment preferred Excellent understanding of technology and the role of the "client" in relation to the larger IT infrastructure. Team player who is invested in and strives to maximize team/department performance. Strong verbal and written communication skills Ability to adapt and adjust to changing work situations, processes, and procedures Ability to multi-task and prioritize efforts in adapting to rapidly changing situations Experience with Active Directory administration Certification or experience equivalent to Microsoft MCITP or CompTIA A+, Network +, or Security + Physical and Mental Demands The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands Employees are frequently required to walk, stand and move about to accomplish tasks, particularly for long distances or moving from one work site to another. Must have the ability to ascend and descend stairs. Specific vision abilities required by this job include close vision and the ability to adjust focus. The ability to lift and move 35 pounds. Mental Demands While performing the duties of this class, employees are regularly required to effectively use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; use math and mathematical reasoning; learn and apply new skills and information; perform highly detailed work on multiple, concurrent tasks; and interact with Pomeroy employees, Clients and Vendors. Incumbent must maintain composure in a fast paced, high quality environment where personal and team accountabilities are the defining factors. General office environment Work is generally sedentary in nature but may require standing and walking for up to 10% or more of the time. Work is generally performed within an office environment, with standard office equipment available. #LI-DNI
    $43k-59k yearly est. 1d ago
  • IT Specialist - (Part-time/Full-time/Per-diem)

    Sante Health Partners 4.2company rating

    Help desk analyst job in Bakersfield, CA

    Job DescriptionSalary: 25$-50$ We are seeking a skilled IT Specialist to support our surgical center's technology needs. This role focuses on maintaining and optimizing communication tools, hardware, and IT infrastructure to ensure smooth operations. The ideal candidate will have experience with troubleshooting hardware and software issues, managing IT systems, and supporting staff with technology-related concerns. Key Responsibilities: Maintain and troubleshoot communication tools (VoIP systems, messaging apps, teleconferencing software, etc.). Support and manage IT hardware, including computers, printers, network equipment, and other medical-related technology. Ensure the security and efficiency of IT infrastructure, including data backup and cybersecurity protocols. Provide technical support to staff, resolving issues related to software, hardware, and network connectivity. Assist with setting up and managing user accounts, access controls, and system permissions. Monitor and update system software and hardware as needed. Work with vendors and service providers for IT support and equipment maintenance. Document IT procedures and provide training to staff on technology best practices. Qualifications: Associates or Bachelors degree in IT, Computer Science, or a related field (preferred but not required). 2+ years of experience in IT support, preferably in a healthcare setting. Familiarity with communication tools such as VoIP, teleconferencing, and messaging applications. Strong knowledge of hardware troubleshooting (computers, printers, networking devices, etc.). Understanding of cybersecurity principles and data protection in healthcare environments. Excellent problem-solving skills and ability to work independently. Strong communication skills with the ability to explain technical issues to non-technical staff. Preferred Qualifications: Experience with healthcare IT systems or EMR software. Knowledge of HIPAA compliance and data security best practices. IT certifications (CompTIA A+, Network+, CCNA, etc.) are a plus. Benefits: Flexible work environment (remote/hybrid options may be available). Healthcare benefits (if applicable). Professional development opportunities. If youre an IT professional looking to make an impact in the healthcare industry, we encourage you to apply!
    $84k-115k yearly est. 19d ago
  • Field Support Specialist

    Crumbl Cookies

    Help desk analyst job in Bakersfield, CA

    requires a clean driving record. A background check may be required for this position. Crumbl Cookies is looking for a reliable and versatile Field Support Specialist to join our dynamic team. As a Field Support Specialist, you will be responsible for maintaining full store inventories, transporting ingredients and boxes between locations, covering shifts for call-outs, and performing minor repairs. This role is crucial to ensuring the smooth operation of our stores and the continuous delivery of our delicious products to customers. Responsibilities: Inventory Management: Conduct full store inventories and ensure organized storage of ingredients and supplies. Transportation: Use the company van to transport ingredients, boxes, and other supplies between stores as needed. Shift Coverage: Provide coverage for team members who call out, ensuring that operations continue smoothly across different locations. Minor Repairs: Perform minor repairs and maintenance tasks to keep equipment and facilities in good working order. Coordination: Work closely with store managers and team members to understand and address operational needs. Store errands: Outsource ingredients or pick up supplies as needed for every store. Qualifications: Experience: Previous experience in a support or logistics role preferred. Skills: Strong organizational skills, ability to multitask, and a keen eye for detail. Knowledge: Basic knowledge of repairing equipment and facilities. License: Valid driver's license and a clean driving record. Availability: Flexible availability to cover shifts at various locations. Benefits: Competitive Pay Transportation: Company van provided for all transportation duties. Growth Opportunities: Potential for career advancement within the company. Supportive Environment: Join a team that values collaboration and dedication. If you are a dependable and hardworking individual with a knack for organization and logistics, we encourage you to apply for this exciting opportunity at Crumbl Cookies. Work schedule Monday to Friday On call Weekend availability Supplemental pay Tips Benefits Flexible schedule Employee discount Paid training
    $38k-63k yearly est. 60d+ ago
  • Configuration Technician- Bakersfield 1.2

    Universal Healthcare MSO

    Help desk analyst job in Bakersfield, CA

    Full-time Description Classification: Full-Time is non-exempt and will be paid on an hourly basis. Schedule: Monday-Friday 8am-5pm Benefits: · Medical · Dental · Vision · Simple IRA Plan · Employer Paid Life Insurance · Employee Assistance Program Compensation: The initial pay range for this position upon commencement of employment is projected to fall between $23.35 and $29.18. However, the offered base pay may be subject to adjustments based on various individualized factors, such as the candidate's relevant knowledge, skills, and experience. We believe that exceptional talent deserves exceptional rewards. As a committed and forward-thinking organization, we offer competitive compensation packages designed to attract and retain top candidates like you. Position Summary: The Configuration Technician is responsible for supporting the accurate configuration and maintenance of operational data within core systems to ensure optimal performance in claims adjudication, benefit administration, and reporting. This role provides consultative and technical support to internal departments, assists with system testing, and helps identify opportunities to improve business processes and data integrity. The Configuration Technician works cross-functionally to analyze data, resolve discrepancies, and ensure system configurations meet business requirements and compliance standards. Requirements Responsibilities: • Maintain and configure operational data within core systems such as EZ-CAP to support claims processing, provider data, benefits, and eligibility. • Analyze claims data to identify configuration issues impacting accuracy, turnaround time, and auto-adjudication rates. • Collaborate with business and technical teams to design, test, and implement system updates and enhancements. • Support audits, testing, and validation of system changes and data loads. • Act as a liaison with internal stakeholders to clarify system or configuration needs and provide guidance on data entry and maintenance processes. • Monitor data integrity and make recommendations to improve data quality and business workflows. • Prepare and manipulate complex data sets for analysis, reporting, and issue resolution. • Document processes, updates, and configuration changes in accordance with internal policies and procedures. • Identify root causes of issues and provide solutions or escalation paths as needed. • Other duties as assigned. Qualifications: • High school diploma or GED required. • 3+ years of experience working with healthcare claims, including the ability to read and understand claims and coding types (CPT, ICD, HCPCS). • 3-5 years of experience using EZ-CAP or similar claims/eligibility system. • 3-5 years of experience using Microsoft Excel, including advanced functions (pivot tables, VLOOKUPs, etc.). • Strong analytical and problem-solving skills with attention to detail. • Excellent verbal and written communication skills. • Understanding of healthcare payer operations and claims adjudication processes. • Associate's degree preferred. • Experience with MS SQL for querying and data extraction preferred. • Familiarity with provider network configuration, benefits setup, or eligibility file processing preferred. • Prior experience working in a Managed Services Organization or health plan environment required. Salary Description $23.35-29.18 Hourly/ $48,568.00-60,710.00 Annually
    $48.6k-60.7k yearly 60d+ ago

Learn more about help desk analyst jobs

How much does a help desk analyst earn in Delano, CA?

The average help desk analyst in Delano, CA earns between $32,000 and $67,000 annually. This compares to the national average help desk analyst range of $26,000 to $52,000.

Average help desk analyst salary in Delano, CA

$47,000
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